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Sail Date: January 2019
Jan 27-Feb 3 Southern Caribbean. This was one of the best Disney Cruises we have been on. The service, food, entertainment, ports and condition of ship are all top notch. This is a smaller boat in the DCL line, however it lacked nothing ... Read More
Jan 27-Feb 3 Southern Caribbean. This was one of the best Disney Cruises we have been on. The service, food, entertainment, ports and condition of ship are all top notch. This is a smaller boat in the DCL line, however it lacked nothing (except the crowded feeling of larger ships). The shows on this boat are not to be missed, especially Frozen. The kids club does an excellent job of making the kids feel not only entertained ,but comfortable. Our children are 5 and 12. Our oldest enjoyed every minute of Edge and our youngest fought us to leave the kids club at pick up time as she was having such a good time. We met so many wonderful people on this boat and felt that was due to the intimacy of the smaller ship. We visited Aruba, Bonaire, Antigua and St. Maarten. We did not care for Antigua as we felt the area right off the ship was full of people haggling us for a taxi, braids... you name it. I would highly recommend booking an excursion in this area or staying on the boat. We enjoyed all the other ports and felt very safe. We cannot wait to book another cruise on the Disney Wonder. Read Less
2 Helpful Votes
Sail Date: January 2019
I was on the Wonder before its last major drydock and at the time, found a few deficiencies. After having been on the Magic last summer, I noticed that Disney has been spending a bit more time taking care of the Wonder and the ship appears ... Read More
I was on the Wonder before its last major drydock and at the time, found a few deficiencies. After having been on the Magic last summer, I noticed that Disney has been spending a bit more time taking care of the Wonder and the ship appears to be in great shape for a 20-year old ship. This cruise featured a relatively unique Southern Caribbean itinerary for Disney, where they spend less than a month a year. Stops included Antigua, Bonaire, Aruba and St.Marteen. Most islands had their charm - with the potential exception of St.Marteen which is still in rough shape one year after Irma. Service in the main dining room was beyond excellent. Great attention to details, and allergy concerns. I made a comment around the food not being to its usual standard on night 3 and let's just say that food quality (and quantity) was not an issue on any other nights afterward. I found the buffet in Cabana to be a little better on the Magic during a European cruise. Food at Cabana's was generally quite overcooked - although no complaints on overall quality and quantity. Our main server team was one of the best we have had. We also met throughout the ship other dining staff that we had on previous cruises and they remembered us. We had brunch and dinner once at Palo and the experience was excellent as always Kids club on Disney is always excellent. This particular cruise had a little less programming than usual - with a bit more open house time. Still plenty to do for kids though. Both the Club and Lab are very modern and have been regularly updated throughout the years. The main Disney shows were good, with the highlight being Frozen. The non-Disney entertainers on this group were ok but I have seen better on other DCL cruises. Photography staff were very friendly and efficient. We recognized a few staff from a previous cruise, and they did recognize us as well - and this led to some great memories. The one area where the Wonder is a bit weaker is on board water activities. Only one main, relatively small pool (for families) and one water slide. Adult area is well maintained with good entertainment and drink options. Loved this DCL cruise and already booked on next year's version of this cruise. Very adequate gym, forward, on Deck 9 with great "bridge-like" views The port of San Juan as an Embarkation port is a bit underwhelming but check-in was very quick and so was boarding once it started. The port is in the midst of major renovations so it will probably look great in a few years from now. On shore excursions, we had 1 excellent one, 2 very good ones, and one so-so. Value for money on some of those wasn't great, but this is typical of cruise lines booked port adventures. Read Less
Sail Date: January 2019
We loved pretty much everything about the cruise we went on. We were a little worried, thinking, how much better can it be over Royal Caribbean. The price was more than double what we could have done on RCI, but our daughter really ... Read More
We loved pretty much everything about the cruise we went on. We were a little worried, thinking, how much better can it be over Royal Caribbean. The price was more than double what we could have done on RCI, but our daughter really wanted to go on a Disney cruise, so we gave it a shot. Well, the saying, you get what you pay for, totally fits in this situation. We flew to San Juan a day early and stayed at Marriott's Stellaris Resort & Casino. The reason we chose this hotel is because it is the hotel that Disney offers transportation from. We met at the Disney desk in the morning, when told to meet, and were relatively quickly put on a tour bus heading to port. When we arrived at port, we were told to NOT get into line. Once everyone was off the bus, we were lead around the huge line of people, directly to the front of the security line. That was a great perk for the transportation. The whole boarding process was WAY smoother than we have ever experienced on RCI or NCL. Mickey and Minnie made an appearance for photos too. The ship, although ~20 years old, was extremely well maintained. It looked pretty much perfect all over. While we were onboard, there was activity from the staff to fix random things, keeping everything looking good. Their activity was never in the way though. Our cabin was 6142. The cabin itself was great. The layout was really nice, with plenty of room. The bed was a lot better than any other cruise for us. Our daughter slept on the pull out sofa, which was actually quite comfortable. This cabin has the Navigator's Verandah, so it was surrounded by metal walls and did not have a glass railing, but metal. It was still very nice, with plenty of room to see around. The only negative I have about the cabin was the noise. We never herd noise from other cabins, but we heard noise and felt a lot of vibration each time we came into port and left port. I am pretty sure it was every time the side propulsion was used to move the ship sideways. Our cabin host was fantastic, and always figured out our schedule to get in when were not there and be done before we came back. A few days, we had pretty odd schedules and assumed we would run into her, but we never did. Our dining attendants were also fantastic. Not only was the service impeccable, but the food was also amazing. Our waiter pretty much demanded that we order everything that we think we might like, so we had several meals each night. Everything we had was very good, and we are pretty picky eaters. Our daughter became a big fan of Pete's Boiler Bites, so would sometimes skip dinner, but was still with us. They made her feel right at home and did not make her feel bad for not eating in the dining room. The entertainment was a lot better than we expected. The acting/singing/dancing was similar to what you would see on Broadway. The character experiences were really great as well. Not only the planning/intervals of them coming out, but also the actual characters. They didn't just stand there and be in a pic. They interacted with each person as they came up through the line. The southern Caribbean is great, and the ports are very nice. We had a great time at each port. We made excursion plans through Disney on all but one port. During the St. Maarten excursion, which was through Disney, the only complaint I have is that we were handed off 3 or 4 times to different representatives, who didn't really make it clear what we were doing. We were just following them, but during the hand-off, communication would have decreased the confusion. We absolutely loved it, did the $250 future cruise booking, and are already planning another. That should speak for itself. Read Less
2 Helpful Votes
Sail Date: January 2019
They cost more than a “normal” cruise so we wondered if it would be worth it... The ship is apparently smaller than the newer ones. That said, it was the perfect size for our family with small kids. I think about 2700 guests and ... Read More
They cost more than a “normal” cruise so we wondered if it would be worth it... The ship is apparently smaller than the newer ones. That said, it was the perfect size for our family with small kids. I think about 2700 guests and almost 1000 cast members weee onboard. There were always new people to see, but we also saw the same people numerous times. It was constantly being cleaned and always immaculate. Cabins were bigger than other ships - a real treat for us with kids. We were also able to get adjoining rooms...a nice feature I hadn’t done before on a boat. Full bath tub was great! We loved the rotational dining! They were able to easily accommodate gluten allergies and special dietary restrictions which can be very worrisome if you’re the one with the issue. Additionally, the servers were amazing and so was the food. We got what we paid for - duck, steak, prime rib, lobster, foie gras, sashimi, truffles...and this was the main dining that was included. The classic dinsey shows were exceptional. The movie theater was a nice touch with movies not yet out and 3D options for others. Kids Club YES!!! My kids loved it...it was huge with so many activities. Spa was run of the mill. Prices were reasonable, but treatments and service were meh. Why do they always have to give their sales pitch at the end? I hate that! We just paid to relax and now you’re going to come at me with $650 worth of herbal supplements? Welcome back, stress. Service was outstanding all around. Obviously, you’ll encounter a grumpy staff member wherever you go, but even with these people working 80 hours a week, a complaint was rare. Ports were great. Shore excursions not really worth it. Overpriced and lacked enthusiasm. We enjoyed the days we hailed taxis best. So we had a slight hemorrhage of funds, but it really was quite magical. Being treated with respect and having to worry about nothing, knowing your kids would be safe for a few hours so you could hang by the adult pool, turning a corner and running into Mickey Mouse...exhausted from the excitement that filled our souls. Read Less
3 Helpful Votes
Sail Date: February 2018
I was invited at the last minute to join a friend. We had an inside cabin on deck 5. I usually sail balconies, so I was a bit weary. Cabin was great, amenities great, Service second to none. Any issues that did arise were dealt with ... Read More
I was invited at the last minute to join a friend. We had an inside cabin on deck 5. I usually sail balconies, so I was a bit weary. Cabin was great, amenities great, Service second to none. Any issues that did arise were dealt with promptly most times. One thing I felt like on my recent cruises with the other lines (Celebrity mostly) was that I was a burden to the staff, the buffet area was always messy, took forever to get things cleaned. Not so on the Disney Wonder. EVERY member of the staff had a smile wherever we met them, no matter what their position. Food was good. Buffet selection had items that many other cruise lines have largely cut back on (fresh smoked salmon, sushi). The future cruise booking desk was the one thing that Disney really needs to work on. Hours were not sufficient, one person couldn't keep up with the line. Drinks were a lot less than on other ships and the fact that you can bring wine in at every port compensated for the fact that they do not offer drink packages in my opinion. Embarkation was sub-par to Disney Standards, apparently due to issues with the terminal in Puerto Rico. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this sailing for the unique Southern Caribbean itinerary on Disney, and then stayed on the ship as it repositioned back to Port Canaveral. We have done many DCL cruises, and we know more crew on this ship than any other DCL ship. ... Read More
We chose this sailing for the unique Southern Caribbean itinerary on Disney, and then stayed on the ship as it repositioned back to Port Canaveral. We have done many DCL cruises, and we know more crew on this ship than any other DCL ship. Natalie Bailey was our Cruise Director, bringing a genuine enthusiasm that made you want to be in the Walt Disney Theatre each evening. Captain Robert even mingled with passengers and made time for everyone at the Captain’s signing. He came up to us at the Captain’s reception and spent a minute or two discussing swales in the North Sea. (We had one night of rough seas and I compared the experience to the North Sea, knowing the North Sea is unique in this regard). The officers set the tone, and the crew delivered. By “crew” I mean the servers. assistant servers, stateroom host and hostesses, club hosts and all those we interact with around the ship. Our sever/assistant server team was one of the best we have ever had - Nebo from Croatia and Levy from South Africa. These guys were friendly, engaging, and made our main dining a great experience. We were seated at a table by ourselves as our original tablemates did not want a shared table (without ever meeting us). We ended up chatting with the couple next to us, and the server team discreetly asked each of us if we would like to share a table. The answer was “yes” and we made some good friends over the two cruises and will keep in touch. We ran into several other couples we have cruised with in the past. DCL has gotten so much better at catering to empty nesters. Rotational dining was at its best on this cruise. Tiana’s place may be the best concept for a main dining restaurant on DCL. A great menu, with live entertainment, and a Mardie Gras parade to top off all of the fun! We also prefer Animator’s Palette on the classic ships, (without the Crush segment). Our Palo server, Sasha, was just outstanding. I confess we have known Sasha since a Mediterranean cruise in 2007. Don’t be in a rush in Palo. Enjoy a two hour culinary experience, whether it be brunch or dinner. I did ask they cut back the portions a bit so we could taste a few different items without being stuffed to the gills! The ship was in top shape. I used the public restrooms a few times and noted to the attendant that the bathroom looked like it had just come out of dry dock - they were that clean. Azure is a great venue, as is the Crown and Fin Pub. The Southern Caribbean itinerary - San Juan, Antigua, St. Lucie, Bonaire and Aruba - is a favorite for us. Each island is unique. Embarkation in San Juan is a bit spotty. The Marriott didn’t seeme to have its act together on luggage pick-up (which happened late, around 10:30-11:30 am) and our luggage arrived later to our stateroom than we have ever experienced. Antigua has beautiful beaches, as does Aruba. St. Lucie is so beautifully scenic. Bonaire was a first for us and DCL. We weren’t thrilled with our beach experience, but the scuba passengers seemed to enjoy the island. We were impressed to see a large group of locals and their children seeing the Wonder off as we pulled away. Shipboard entertainment from the Walt Disney Theatre performers to the Club Host in Azure was outstanding. The Frozen show was one of the most clever, well done shows on DCL. The performances were terrific (Broadway quality), and the technical effects were exceptionally well done, taking full advantage of the theatre. The comedians and variety acts were really good, especially Heath Hychee! We had a blast, mostly because of the people we interacted with on the cruise, from the officers, crew and fellow passengers. I never give DCL high marks on value, although pricing for this itinerary was more reasonable than a recent Christmas cruise. We truly enjoy the DCL expeierence and it is worth the premium to us. Read Less
Sail Date: January 2018
We went on this cruise because we haven't been to the southern Caribbean islands. Everything was wonderful on the cruise considering the ship was almost 20 years old. Word to the wise on the aft rooms they like to creak. This kept ... Read More
We went on this cruise because we haven't been to the southern Caribbean islands. Everything was wonderful on the cruise considering the ship was almost 20 years old. Word to the wise on the aft rooms they like to creak. This kept me up the last few nights of the cruise as the waters were not as calm. The ship is one of the smaller Disney ships which was wonderful. My son loved the slinky dog slide in Andy's Playroom. The shore excursions that you book through Disney was nice because everything was well organized. The waitstaff accommodated my son well for his pickiness. If you are looking for a family cruise to me Disney is the only way to go. For me and my wife there is plenty to do. We didn't have to just stick with family things if we didn't want to. And how else can I say this but the unlimited soft serve ice cream is great. Read Less
Sail Date: May 2017
We were so fortunate to have such a wonderful family vacation aboard the Magic. We have food allergies and are huge Disney fans so this was a perfect fit for us. Everything from our wonderful transfer guide in Puerto Rico to the ship staff ... Read More
We were so fortunate to have such a wonderful family vacation aboard the Magic. We have food allergies and are huge Disney fans so this was a perfect fit for us. Everything from our wonderful transfer guide in Puerto Rico to the ship staff and accommodations excided our expectations. Our kids were 14,12, and 5 at the time. They did not spend much time in the kids clubs but that is more our kids than lack of things to do. Our dinning staff aka "T" and "K" were amazing. They played with the kids at each meal and made very considerate efforts to make special desserts and meal selections we could all enjoy. Our youngest cried when we had to say goodbye to them. We all hope to see them again someday. The weather was quite rainy in Tortola but we made the best of it. It also poured in St. Kitts but that's the chance you take in the tropics.We did the Dolphin encounter in St. Kitts and it was wonderful. The pictures are very pricey but worth every penny. We are hoping to take our next Disney Cruise next year and seeing what the Western Caribbean has to offer. For busy families with kids, we highly recommend the DCL. Read Less
8 Helpful Votes
Sail Date: April 2017
We LOVE Disney and have bought the Vacation Club and have enjoyed many visits to both land and sea. We have cruised on the Magic several times before. This time we noticed some changes I thought I would note. I agree wholeheartedly with ... Read More
We LOVE Disney and have bought the Vacation Club and have enjoyed many visits to both land and sea. We have cruised on the Magic several times before. This time we noticed some changes I thought I would note. I agree wholeheartedly with the travel agent who reviewed before me. But some of the changes have not resulted in an improved customer experience. Disney has added the gratuity to all bills relating to liquor consumption. I think I used to pay more out in tips than I did with the new system. However, the mandatory gratuity has made the wait staff less motivated. The "additional gratuity" which you could add over the one that is on the bill is what motivates the staff. Unfortunately, that gets super pricey, especially when paying in USD and being a Canadian lol. I learned late in the cruise that the additional gratuity is split between the staff working your area (usually two). The mandatory gratuity is split between all staff working that day. I really like the idea of the mandatory gratuity as some people are cheap and wouldn't tip, but this doesn't motivate staff to be their best. It was noticeable in the dining and pool bar areas. The other significant change we noticed was the menus. We used to struggle to decide because every option was outstanding and that was not the case this time. If you are a "plain" eater or pretty mainstream, it was difficult to find an item that didn't have some elaborate description with sauces and spices. On one day for example, three of four items had raspberries or dill. This limited choices for people who didn't like those things. The quality of the food was good but we weren't excited to see the menu each day. We did speak to the head chef about this. We had a 21 year old with us who ended up ordering from the childrens menu most times as there were descriptions of food we were unsure of. The goal of having more elaborate menus takes away from the family dining experience we had come to know and love. In terms of activities- almost everything is happening late at night. We had a child who would be content to watch a movie in the theatre. The Buena Vista Theatre is under-utilized, particularly in the daytime hours. Also, days in the sun are long- having activities starting at 10:15-10:30 for children/teens is too late. C'mon Disney! The Rainforest is too expensive for what you get on the other ships. It doesn't even compare. David who provides Adult Entertainment was ridiculously fun. He was definitely the highlight of the trip for us. Otherwise, the ship was spotless, crew were smiling, shows were amazing and the sun was shining. You can't go wrong with Disney! Read Less
17 Helpful Votes
Sail Date: April 2017
We chose to travel with our grandchildren and their parents to celebrate both of the children's 3rd & 11th birthdays. We chose aft balconies on the port side. We usually were on the land side when we docked and saw the port. I ... Read More
We chose to travel with our grandchildren and their parents to celebrate both of the children's 3rd & 11th birthdays. We chose aft balconies on the port side. We usually were on the land side when we docked and saw the port. I suggest the starboard side (right) if you are doing the Southern Caribbean.The cakes we purchased for them were absolutely delicious. They did not have real candles but chocolate ones. Our family was treated like royalty and our wait staff made every effort to make us feel like we were the most special family on the cruise.We loved the split bathrooms for privacy. However, the toilet side was a bit small and a passenger over 200 lbs may have to keep the door open. The availability of time with the characters was great. Lots of photo ops and our little one had a a Stitch pin and a host actually found Stitch and brought him over to our grandson for a private fun time with pictures. The pirate night was fun and everyone had a great time along with the fireworks display. There were many adults on board without any children. We are in Palo adults only $30 pp. It was amazing.I strongly suggest this specialty restaurant. Loved the FREE self service soda fountain on Deck 9. Lunch and breakfast in Cabanas was filled with good quality foods, even shrimp and crab legs for lunch. Loved that everytime when you entered a dining venue a staff member gave you a hand sanitizer. Never had any long lines.The ship was spotless for stem to stern. I am a travel agent and I have cruised on over 50 cruises. I must say that the food and service on Disney Magic was wonderful. Read Less
Sail Date: April 2017
My family has cruised the Caribbean a handful of times. We love the vibe of the Caribbean but yearned for different ports, and a more port intensive cruise compared to the usual 2-3 ports that you get on a standard Eastern or Western ... Read More
My family has cruised the Caribbean a handful of times. We love the vibe of the Caribbean but yearned for different ports, and a more port intensive cruise compared to the usual 2-3 ports that you get on a standard Eastern or Western cruise. That put a Southern Caribbean on our bucket list. When we saw that one of our favorite ships, The Magic, was sailing just a handful of Southern itineraries we did what we could to be on that ship. This cruise left from San Juan. We had called on San Juan once before during an eastern sailing that diverted there instead of St Martin because of a tropical storm. We decided then that a few hours didn't do that town justice and were eager to visit again. We spent 2 nights pre-cruise and an additional night post cruise in San Juan to do some exploring and lots of eating. I booked our cruise, and subsequently the flights fairly last minute. While that gave us a good deal on the cruise the flight cost probably made up for that as they were not as inexpensive as they would have been a month earlier. The flight was about 4 hours from Philly and was pretty uneventful. While there were long lines getting out of the airport and to a car in San Juan, it did not take too long and it was easy - good signage - to get a cab to our hotel. It was hard to decide whether or not to stay in old city, on the beach, or near the port for a 2 pre cruise days. We ended up staying near the port at a Hyatt House. We had a one bedroom with a kitchenette which worked well for the 4 of us. The hotel had a pool and a lounge - free breakfast. We also had a room with a cruise terminal view - nice bonus to see our ship pulling in! That is always good for building the excitement. There were a few restaurants in walking distance and both the port and old city were a quick cab ride away. It was quite lovely though and I would definitely visit again. Embarkation was not too bad, though you do wait in line - with your luggage OUTSIDE of the terminal in San Juan. San Juan can be a tad warm! It went pretty fast but we were a bit sweaty by the time we got inside. There was also a snafu in the port. They didn't see on the computer that we had done our registration online and make us fill everything out again. Only to find it as we were filling out our last sheet. It was a bit annoying at the time but it didn't delay us too long. By the time we finished our boarding number was called and we walked on the ship. I want to say the process from drop off to on board took about an hour. A tad longer than we have experienced on other sailings from Florida. We had sailed the Disney Magic in 2013 and I personally loved the smaller feel compared to her larger sisters the Dream and the Fantasy. She is older but it is hard to tell. She has been upgraded a few times in her years and she shines like a newer ship. We jumped on a deal so our cabin was an ocean view guarantee. I was hoping the magic Disney fairies would sprinkle pixie dust on us and upgrade us to a balcony but ended up happy with our stateroom. Our ocean view room had a fairly large porthole window, a kind sized bed, and a couch. It boasted the split bathroom that Disney's ships are known for. One room has the toilet and a sink and the other room has a tub/shower combo and a sink. Our stateroom host was great at keeping our cabin clean and our bucket filled with ice. All Disney ships have rotational dining - they have 3 main restaurants where your wait staff follows you to each night. Each restaurant has it's own signature menu - then for the other 4 nights of the cruise there are different themed menus that is the same through all of the restaurants. If you don't want to eat at your main dining room you will find there is adult for fee dining, quick service food, room service, or quicker less formal sit down dining in Cabanas (which is buffet during the day) On the Magic they have more tables that seat large groups, while on the Fantasy and Dream they have many more 4 tops so that families can sit at their own table. It so happened on this trip for the first time in our Disney history - we were sat with another family. Let it be known that I am super shy and socially awkward at best. My kids are just fine though - not shy at all. The hubs is actually pretty outgoing too. So at face value this situation was really only uncomfortable to me. Dinners were pleasant on the surface but it wasn't an ideal situation in the end and we wished we would have asked in the beginning if it would have been possible to have our own table or be moved. I should have learned my lesson with this in the past when we weren't happy with our waitstaff and did not switch. I'm always too afraid of offending someone. The food was very good. No issues with the service staff, they were good at their jobs and bonuses for being really good with the kids/teens. Our assistant server even made gorgeous name drawings for each of the kids to take home. For breakfast or lunch you can go to the buffet, call room service, or you can sit down in one of the MDRs. In addition, during breakfast one of the quick serve locations has fruit and pastries or you can leave a card out for continental breakfast items to be brought to your stateroom. For Lunch in addition the buffet all of the quick serve locations are open. All of the food and service is excellent. Lines were busiest in quick serve and the buffet at main dining times and when we came back in from port. If you go at a slightly off time you will skip the line. This was a port intensive itinerary so we didn't take too much time for scheduled daily activities. We did go swimming, we watched an afternoon comedy show, and watched movies by the pool or in the theater. However we did do some of the adult only shows/comedy shows/game shows for the first time in 7 cruises! We were missing out. While we aren't big joiners it was fun to watch. Lots of laughs and good to have some adult time. The gym on the ship is more than adequate if you want to use a cardio or weight machine to work off some of those extra desserts. The promenade deck does wrap around the entire ship if you are into open air walking or running. Plus there is shuffleboard out there for some added hazards during your run :) 3 laps makes one mile on this deck. The kids did spend some time in the kid clubs. I have a teen and an 8 year old. The teen was just okay with the teen club. The club on the Fantasy and Dream is much more modern so she wasn't super excited that this area on the Magic hasn't been updated in quite awhile. The teen hangout resembles an urban loft with comfy worn in furniture. It's only decor but I guess in her case it did make a difference. She did make friends to hang out with though and had fun with them. The kid club on the Magic was re imagined just a few years back - I think in 2013. They have an avengers section, toy story, pixie hallow, and mickey on the one side of the club. The other side has navigation center, an illustrators area, computer area, and a huge interactive floor. The little one loves all of this kind of stuff and always found something to do and someone to play with. They do have organized activities in all of the kids clubs and you can see them either on your daily paper or on the app. Speaking of the app - it was convenient if you carry your phone with you. You can text anyone on the ship using the app (so keeping in touch with family and friends). The kid club will keep in touch with you that way too. You can also view what's going on, what restaurants are open and their menus, look at shore excursion and port info, and see character appearance times. We did book all of our excursions through Disney. We actually found it hard to book outside of the cruise line. When we contacted the providers we wanted to use they said they sell through the cruise line only. I'm sure not all excursions/companies were this way but the ones we chose were. Disney does a good job with shore excursions however. The price is never too extreme and from what we have experienced the companies they contract with all do a very good job. I will go more in depth on excursions in the port section of the review. All in all this was an amazing cruise on a cruise line that really knows how to make your cruise magical! We loved every second of this vacation. Read Less
2 Helpful Votes
Sail Date: January 2017
Arrival: ship is docked away from Old San Juan. Did not like that you could not just jump off and tour the town like other cruise lines. Needed a taxi for sure! Computers were slow and lines were long. Glad we went snorkeling and ... Read More
Arrival: ship is docked away from Old San Juan. Did not like that you could not just jump off and tour the town like other cruise lines. Needed a taxi for sure! Computers were slow and lines were long. Glad we went snorkeling and beached it before we arrived at 1:30PM. They did not announce our family as we entered. Not a big deal but my kids were looking forward to that part because they heard it from friends. Once we got on board there was no staff to help direct us. On carnival, there were lots of people directing us. Being our first time cruising, we didn't know if we went up or down to find our levels. Eventually by trying one, we figured it out. The food for the buffet upon entering was great. Really pay attention to the times though. Things are way different on Disney than other lines, Short window for lunch buffet. Missed it next day and had to eat other things. Not as good as buffet; king crab legs, jumbo shrimp, tenderloins, etc. Really really good. The soft pretzels were cold. When they say Cheese or Salt, it is cream cheese by the way. Hard and not good. The pizza is not good either. So much better on Carnival. Loved the sodas are included! and hot chocolates. Did not really like Tritans dining. It was nothing special. Teens not happy with food choices; duck, seafood, lamb, etc. We told the waiter we would just go to the buffet. He said "it is closed by now." (buffet window for dinner very short too) Waiter brought them a burger and buffalo wings! So nice of them. There was not any entertainment or anything to make that dining fun! Loved the other two rooms. No one really dresses up so don't fee like you have to! We had plenty of room in our ocean view. Def much bigger than other cruise lines. Shows were very very good! Liked that all three nights had one. Not used to going to an early show before dinner. PIcked late dinner thinking we would see a show after dinner. Still had to get ready the same time as everyone else on ship. The 3D movies were really only offered during shows or dinner. You had to give up a show or dinner to see most. We did see a very late 11:00PM show but that was really really late for us. Castaway Cay was pretty. Weird how everyone goes back to the ship after 2:00 buffet shut down. Deserted! Didn't like the adult beach area. Water shallow and signs said "No swimming area" Confused, we left. We liked the food. Ribs were good. Saw turtles, rays, huge fish and sunken things while snorkeling. Water very cold. Had a wet suit top that did help hold heat. Bahama weather very iffy in Jan/Feb. cloudy day means it feels much colder! Kids liked the ice cream but disappointed that Disney's actual site says Eye Scream has toppings for the ice cream. We asked about it and they said no. It is wrong on site. Also read about fruit smoothies, found them but they were extra. Small disappointments didn't ruin the trip though. Also, the pools are fresh water and heated! Even the kids slide! We kept our bags so we could go to the buffet early and get off early. We were off the ship by 7:30 so we could get our rental car at Port Canaveral at 8:00. Got our car and off by 8:20. Got to Disney by 9:20 :) It was weird having the mandatory drill just as soon as you get on board and sit down with your food. It took so long to get on and then had to go to drill; pretty much everyone felt like they lost the first day of vacation. We wanted sun and had to stand in line and muster drill with the last remaining drops of precious sunshine (from snowy PA residents). Could not watch pulling out because you would have to give up show if you ate second or dinner if you ate first. Never had that happen before on other lines. Didn't like that! Read Less
4 Helpful Votes
Sail Date: November 2016
I have sailed on 4 cruise lines, but this was my first time with Disney. The food and room were definitely the best we have ever experienced. Our room (standard) was 3X the size of our family room on Norwegian last year. With two young ... Read More
I have sailed on 4 cruise lines, but this was my first time with Disney. The food and room were definitely the best we have ever experienced. Our room (standard) was 3X the size of our family room on Norwegian last year. With two young kids, this alone would make me choose Disney even though I don't spend any time in the room/ The shows were FANTASTIC! WOW! I would have paid the price of the cruise JUST to see the shows...I LOVED Disney Dreams and the Comedian/ventriloquist was great. I loved the "extras" in the show-the bubbles, snow, and fireworks in the Disney dream show. Our server, Mehmet, was one of the smiliest, happiest people I have ever seen, our beverage server Sofia was caring and interacted well with our kids, and Kelwin at the beverage (soda) counter went above and beyond to interact with us. In general, the staff were way better than I've experienced on other cruise lines. We had a few VERY minor issues, and guest services rectified them right away-EXCELLENT customer service. The only negatives were the crowds and lack of beverage packages offered on other cruise lines (especially since they used to let you bring your own alcohol on board, and now they don't). We weren't expecting so many people at each event (pirates night, the Christmas party, character meet & greets had long line ups) and my son was disappointed and cried because he couldn't see anything at a lot of the parties. On a ship with 2700 people, it makes sense that it would be crowded-we just weren't anticipating it and it was disappointing. Disney went above and beyond with the Christmas theme-from the gorgeous tree (both on the boat and Castaway Cay), the Christmas events, the GIANT gingerbread house that made the lobby smell amazing, and the Santa meet and greets and Mrs Claus story times. I would definitely do a Disney cruise again, especially a Christmas one, although I'll have to convince my husband who is reluctant to sail without a beverage package! Even though I didn't need the services, as an outside observer, I was BLOWN AWAY watching the American Sign Language Interpreters at the shows. They were animated and did an amazing job. I was impressed by Disney's inclusiveness:) Read Less
Sail Date: November 2016
I have been on every major cruise line since 1997. This was my first time going on a family cruise with my wife and children 2 & 4 years old. I must say i was a little concerned that i wouldn't enjoy this cruise due to the Disney ... Read More
I have been on every major cruise line since 1997. This was my first time going on a family cruise with my wife and children 2 & 4 years old. I must say i was a little concerned that i wouldn't enjoy this cruise due to the Disney aspect. I'm pleased to say i absolutely loved it! The Disney aspect was always a cornerstone of the experience but the true star of the show was the customer service. WOW From the great people who cleaned our room, to the awesome 5 star service in the restaurant I was absolutely floored! I must say top shelf service! some things i want to pass along to anyone thinking of going on this ship The coffee shop is in the adult area of the ship, should be the first stop every morning. The nightly shows are awesome! The food is over the top good. The service is that of a 5 star hotel The pub is great! The activities for the kids is the best in the industry Read Less
6 Helpful Votes
Sail Date: February 2016
Our 5-day cruise on Disney Wonder was a fun experience for our entire family. This was our 2nd Disney cruise - but first on this particular ship. Our stateroom was located on Deck 8 with a verandah (8512). Our family consisted of 5 ... Read More
Our 5-day cruise on Disney Wonder was a fun experience for our entire family. This was our 2nd Disney cruise - but first on this particular ship. Our stateroom was located on Deck 8 with a verandah (8512). Our family consisted of 5 people but we found our stateroom spacious for all of us. Everything in our cabin was in good working order and always well kept with the help of our steward, Shiv. His friendliness and warm smile didn't hesitate us to ask him for anything. The itinerary of this ship during this time was unique as it was in transition to another itinerary. We started in San Juan, PR, visiting St. Kitts, Tortola, BVI, Day at Sea, Castaway Cay and then Miami, FL. What a great itinerary. All the ports were beautiful. The excursions we chose along the way were just enough to do some sight-seeing of the islands and having some beach fun. Day at sea unfortunately was not great. The waters were quite rough and it rained most of the day that didn't allow us to really enjoy relaxing out on the decks or pool areas. Out of all the cruises we have experienced, this was our first - oh well. And of course, Castaway Cay was the highlight of our cruise. Their beach areas were fantastic and surprisingly the food was very good. There's lots to do from beach fun to riding bikes to scout around the area. It was definitely a fun day for the entire family. The food overall was unfortunately not as good as our last Disney cruise. We found the soups quite salty and the entrees lack of flavour. However, our dining servers were very accommodating, friendly and very personable. They made our dining experience positive despite the disappointment of some of our dinner meals. However, when my husband and I had a chance to eat at Palo (their adult-only restaurant) for dinner, we found our meal very delicious! We didn't have a chance to dine at Palo on the Disney Dream, so this was a very nice surprise. The extra cost is definitely worth it! Our server, Judy, was very detailed orientated and friendly. The shows and entertainment were enjoyable. My 8-yr-old son enjoyed them. The evening shows were just over an hour long. As long as my kids enjoyed them then that's satisfactory. The Disney Wonder boat overall was fine. It might need some updating compared to the Disney Dream, but we prioritized the itinerary over the cruise ship alone. Overall is was a fun family vacation. It's up to you on how you want to make lasting memories. This Disney cruise helped make that happen for us! Read Less
5 Helpful Votes
Sail Date: February 2016
This was our third Disney cruise. We have been on the Fantasy, the Magic (post-dry dock) and now the Wonder. I was second guessing booking on the Wonder as I know that dry dock is coming up for her and I was thinking that maybe she would ... Read More
This was our third Disney cruise. We have been on the Fantasy, the Magic (post-dry dock) and now the Wonder. I was second guessing booking on the Wonder as I know that dry dock is coming up for her and I was thinking that maybe she would feel sort of run down. I could not have been more wrong. Everything seemed to be immaculate and kept in excellent condition. When she goes into dry dock, they will upgrade the kids' club, water slides, and restaurants (among other things) so I am sure it will be even better. What drew us to this particular cruise was the itinerary. We stopped in Grenada, Barbados, Martinique, Antigua, and St. Kitts. I really enjoyed each and every port. I was not expecting too much out of Martinique but I ended up loving it. It was like a combination of Europe and New Orleans. Since Martinique is an outpost of France, you can find excellent patisseries and cafes. What I really loved were the pharmacies. It sounds crazy but if you are a fan of French beauty products (think Caudalie, Embroyolisse, Biafine, Nuxe etc) you will be in for a treat. There are many such pharmacies within walking distance of the port and the prices are great. The food onboard was good. I like good food but I am also not too hard to please. I know that there are other cruise lines who probably have more upscale food but I was satisfied with the food. A visit to Palo was a highlight as well. I think the best thing about Disney is the service. The staff always seemed warm and helpful. The embarkation and debarkation process was well organized and very easy. We enjoyed the shows and the adult entertainment as well. The waterslide is pretty small but my kids liked it. It seemed like the kids' pool ended up being off limits several times due to "accidental releases" however this is nothing that Disney has control over. The cabin was comfortable and was very quiet (rooms 7088 & 7090). We always have to get adjoining cabins as we have four kids and no one room would accommodate us. On the magic, the balcony can be opened up to create one large deck space on adjoining rooms but not so on the Wonder, at least not yet. We had an amazing time...my only regret is that we didn't rebook while on board so lost out on the 10% discount and $200/cabin credit. If you are thinking of rebooking, don't wait until the last evening like we did because there were always a lot of people waiting to sit down at the booking desk. There was only one person working the booking desk and it would be nice if there could be too. Read Less
7 Helpful Votes
Sail Date: January 2016
That being said, the adults that are bringing the kids are probably going to be disappointed. The focus of a cruise is itinerary, food and entertainment. Since we are a slightly mature couple couple, I will give the entertainment ... Read More
That being said, the adults that are bringing the kids are probably going to be disappointed. The focus of a cruise is itinerary, food and entertainment. Since we are a slightly mature couple couple, I will give the entertainment a pass as we did not attend or participate in a lot of the shows or events that were mostly geared towards kids. We did however attend a couple of shows by the comedian/entertainer/juggler Michael Jolly and were very pleased with his performances! Also, Magic Dave's magic show was very good. We walked out of the Golden Mickey show as we thought it was pretty lame. It was intended for adults as well as children, but we just thought is was lacking in real entertainment. For a huge name like Disney, I expected a lot more. Another reason we chose this cruise was itinerary. Overall it was pretty good, at least there was a different port most days to break up the trip. They could have left Grenada off the schedule. There was a lot of poverty in Grenada and I do feel for the people that live under those conditions. I know there are very poor places in the world and suffering that goes along with it, but this was vacation and seeing the abject poverty up close did take away from "paradise". Next up is the food. This was one of the main reason we chose Disney. At some point in the past we heard the food was supposed to be great. In reality, it was overhyped, too salty, too sweet, overdone and bland! A huge disappointment considering you pay a premium for a Disney cruise. The fish was overcooked and dry everytime, so I just quite ordering it. What a waste of seafood. The soups were way oversalted when they didn't need to be. The worst part was the later evening places to grab a bite. I think the burgers were a 50/50 meat/fat mix...very poor quality. The fries were not very good either, but I did spy some good looking steak fries in the dining room. Should have ordered them. The pizza they offered was limp and tasteless. I can make pizza ten times better at home! In the dining room, the servers were nice, but towards the end of the cruise they were stressing the importance of leaving a good dining review. I did leave a good review of "the dining experience" on their form for the servers sake, but did not rate the food good because it wasn't. Disney could have better food, but it would cost them more and they obviously care more about profit than providing a really quality product. There were a couple of things wrong with our cabin. When you took a shower there was still some water still coming out of the tub spout, so our shower pressure wasn't very good. A couple of the electrical outlets were very loose and a plug would not stay in them. NEVER again! Read Less
5 Helpful Votes
Sail Date: January 2016
We loved the ports on this cruise, Antigua and Grenada were beautiful Friendly Islands, but time on the ship was not great. Our room attendant Falcon was awesome, he made amazing towel creations and kept our room very clean and stocked ... Read More
We loved the ports on this cruise, Antigua and Grenada were beautiful Friendly Islands, but time on the ship was not great. Our room attendant Falcon was awesome, he made amazing towel creations and kept our room very clean and stocked with toiletries. Falcon always had a smile on his face and our kids adored him. The evening dining was very good and our waiter Thatree was very good and made a great connection with us and our kids. The adult pool was very nice and my wife and I enjoyed a few nice evenings there. Our Girls ages 8,10 and 13 became very ill on this cruise and I can't blame that on the ship but I've never seen our 8 year old that sick. Disney has amazing service the staff was friendly and helpful, where they loose it is the food and the food options, they have a choice of a mediocre buffet throughout the day but if your exploring the ports you can't visit it because it closes at five and your left with a choice of hot dogs,chicken strips, sandwiches and some tired salad bowls and fruit. My wife had recently done a four day cruise to Alaska aboard princess with her mom, she couldn't believe the difference in food. Princess offered an all day buffet with a huge salad bar, choice of roast beef, roast pork and salmon. The shows were ok except for there signature show on the last evening that was pure Disney Magic and our whole family loved it. I'd say I'm not a cruise person I don't like the set dining times and I found the sailing time activities uninteresting it,made me feel stir crazy. I can't help but wonder if we made the right choice in choosing Disney and if I do cruise again I'll find out. Read Less
10 Helpful Votes
Sail Date: January 2016
Well where we can start. When we as a family (14 people, 4 cabins) book a cruise we rae looking for a GREAT SERVICE and ESPECTACULAR food. And so far we were lucky in our previous cruises. But with Disney Cruise I never see the magic. ... Read More
Well where we can start. When we as a family (14 people, 4 cabins) book a cruise we rae looking for a GREAT SERVICE and ESPECTACULAR food. And so far we were lucky in our previous cruises. But with Disney Cruise I never see the magic. The food is just terrible!!!!! the buffet selection was very limited at all times, the quality of the food is not acceptable and I'm very disappointed not to see Mickey waffles every day (just 3 days), the other days the waffles they serves looks like the one you buy in the supermarket already cooked. The "omelet station" is a station with pre-cooked omelets that you just pick them up from a hot tray. If you ask for a custom omelet they look at you like you are making his life miserable. The hours of the buffet are unacceptable, the breakfast is around 7am -10am, the lunch is 12pm - 2pm and the dinner is like 6:30-10pm. If you go in a port adventure when you get back you only get hot dogs, very low quality hamburgers and chicken tenders with tons of batter and off course French fries. The pizza is not good and the only decent food are the wraps and the salads. The ships is just ok, the tear and years already notice, but at least it was acceptable clean. The entertainment was nice but to many princess considering I'm traveling with 2 little boys. The Toy Story Musical it was very nice and the kids have a lot of fun!!! but they have Woody and Buzz Ligthyear only one day for the opportunity of pictures and we did not get to them. One of my boys has his birthday onboard and I expect some kind of recognition or amenity like other cruise lines does, but nothing with Disney Cruise. So not expect anything special if you have a special occasion on a Disney cruise, went somewhere else. The embarkation and disembarkation were acceptable. The servers at our main dinning seating (Jonathan Berkenshaw, Sidney Da Luz and Deniz Baran) are the only great experience in the cruise. They care about us but seems to be very limited (by the cruise rules) in terms to be able to meet our requirements. For example, if my kids doesn't like what is in the menu that day they are not allow to get us another plate other than the ones in the menu. With Princess Cruise you ask whatever you want to eat and they make it possible. And do not talk about the room service, are the same items of the pool deck and sometimes you have to call several times because the line is busy or just ring like 40 times (honestly I counted). The pools are very smalls and my kids get a throat infection, so we have to take them to the cruise doctor in the middle of the week. The medical services are good, my kids just recover very well with the antibiotics and be able to enjoy the rest of the cruise. In summary, we have a nice time because we are in family, but absolutely could be do better in another cruise line. Disney Cruise is not a cheap cruise line and for the money we paid for that cruise we expect A LOT MORE!!!!!!!!!! Read Less
7 Helpful Votes
Sail Date: January 2016
This was our third Disney Cruise, our second with our boys. We booked the cruise well over a year in advance and had a lot of fun planning. We looked at this as one of our big trips, one of only a few we may have while the kids live with ... Read More
This was our third Disney Cruise, our second with our boys. We booked the cruise well over a year in advance and had a lot of fun planning. We looked at this as one of our big trips, one of only a few we may have while the kids live with us. Finding affordable hotels with a family of five was difficult in San Juan. We stayed at the Embassy Suites which is very close to the airport. The hotel was nice, we liked our room, and the breakfast was also good. The pool was nice and the boys enjoyed that. The managers reception was disappointing, so plan on finding some food for an evening meal. While it was a nice place, I'm not used to spending $300/night on hotels. This was our first time on the Wonder. Our favorite is the Magic and the Wonder did not disappoint in the least. This was a long trip so I'll summarize the best I can: Embarkation: Super organized, very fast. After we got in, we were chosen as Family of the Day! Very exciting and we got to board first and take some fun photos. Buffets: really amazing, great selection, not hard to find seating. Main Dining: also really great, loved the selection, food was excellent, service was excellent. Palo: our first time there, while it was great we felt completely out of place and very awkward the entire time. Definitely don't understand why people spend the $ to go here when the main dining food is so great. It felt pretentious. Rainforest Room: a favorite of ours. I prefer the smaller ships with the interior rainforest room, very relaxing. 1-2 days of passes are plenty for us. Spa personnel friendlier than some other times we've gone. Evening Adult Entertainment: really fun. games were short enough that you could go, have fun, and leave. Crew was great. Bingo: Not sure why I still go. It's fun but not worth the price and I always buy more cards than I really need. Never won anything before but it is fun to go. Shows: Not a fan of the toy story show but the others were great. The magicians were ok, that kind of show isn't my favorite to begin with though. Lost and Found: My son lost a phone and I lost my wallet (with my drivers license and $150 cash) and both times they were very friendly and helpful and both items were found. Very pleased with that. Kids Clubs: I prefer the magic where the clubs are connected. The 11 year old loved edge and the other two loved their clubs. I wasn't as impressed with the space but they enjoyed themselves and had a great time, so what does it matter if I like the ones on the other ships better? Grenada River Tubing: Our favorite of the entire trip. Loved this trip, loved our guides, very enjoyable and worth the money. If you get car sick do not do this the trip to the river is harrowing. Barbados Turtles: Everyone else I talked to loved this one but our trip saw NO turtles. I get it, the turtles aren't on contract :) but it was disappointing and I wish we'd done a tour of some sort. There were no flippers, which made it hard for my kids and for me to swim. Martinique: I wish we had done an excursion, there wasn't much to see near the port and I was underwhelmed. I learned that some sort of tour is the most fun trip for me and this was a bit of a waste of a day for us. We went back to the ship and enjoyed our day there. Antigua Kayak and Snorkel: Really fun. The boys were starting to get tired and were a little crabby. I'm not sure they could have kept up if they were any younger. Two were in a kayak together without me or dad to help paddle. The guides were GREAT. We got stuck in a huge downpour and they did a great job keeping everyone happy. St Kitts Dolphins: This was expensive to begin with. It was fun, I'm glad we did it but we'll never do it again. The guide was really good. We got back to the office and I was concerned the photos would be expensive but it was $260 for our family. That's CRAZY. But I felt rushed so I just bought them at the encouragement of DH and went outside to wait for the bus. It was over an hour late. We were disappointed that was what we did our last day and again wished we'd done something with a tour element (live and learn). Again, good for "once in a lifetime" but prepare yourself for the photo cost. Cabin: the cabins are lovely. We were in the secret porthole rooms and they were great. Deck 5 is our favorite. The rooms are large, we'd have to get a jr suite on RC to get that much space. Our steward was great, we hardly ever saw him and when we did he was very nice. Having a connecting room for the kids was fantastic. Disembarkation was a breeze. We've only had one slow experience and this was great. We stayed at the Hyatt Place by the Pan American pier before going home and it was really nice, but again I wonder if it really needed to be $300. We also went to Raices for lunch which I'd heard good things about but two appetizers and one meal that we all five shared for lunch came to $70 with tip. I'm so glad I went to San Juan to see it but I don't know if I would go again due to the prices. Maybe as a stop on another cruise. Final: This was definitely "magical". DCL does things right. We left thinking this would be our last DCL trip because of the price, but two days in DH was saying "go book the next one on board for the discount". Next time we won't do fish extender gifts, and I won't pack all the extra nicer clothes. I really want to just go and relax if we go again. Very special memories with our boys. Read Less
1 Helpful Vote
Sail Date: January 2016
I booked adjoining cabins. We had a 19 month old child with us and I was still recovering from a major knee injury. It didn't take long for us to hear quite loudly the sounds of hammering, drilling and sawing coming from the cabin ... Read More
I booked adjoining cabins. We had a 19 month old child with us and I was still recovering from a major knee injury. It didn't take long for us to hear quite loudly the sounds of hammering, drilling and sawing coming from the cabin next to mine. We complained and was told they would look into it. Next day same sounds only louder waking both me and my granddaughter up from naps. We were told they were re-doing the cabin next door but not to worry because the construction would only go on during the day. And we were told that the next sailing our cabins weren't available for sale because of the construction. Excuse me? So why not do that earlier? They offered to move us but that would have been very difficult (the tons of stuff you bring with a child and re-packing and unpacking would have left me more exhausted than I already was). Finally after a few days of this they agreed to halt the construction on that cabin. What was supposed to be a relaxing vacation was already ruined at this point. The cabins themselves are poorly laid out, my cabinmate banged her leg several times on the main bed trying to go from her bed (the daytime couch) to the bathroom at night. And what's with not having the main bed split into a doubles configuration? There was a vent in the room that made loud banging noises for hours on end and they (despite complaints) and sending a maintenance man, was never fixed. The food was so so (better than Carnival but not as good as Royal Caribbean). And the room service menu was a kid's paradise: chicken fingers, hamburgers, hot dogs. Where was the adult food? I went to the spa 3 times for massages. The treatment rooms were great. But the area where you changed, took showers, and had the sauna etc with chaise lounges had a basketball court overhead. Very loud and totally not relaxing. We did get a partial (50%) refund from Disney on the price I paid for the two cabins. I don't believe that was adequate compensation for the worst cruise I have ever taken. Their reasoning was that we didn't elect to change cabins. If we had changed cabins I would have been so exhausted and at least another half a day would have been wasted. Disney should have never been doing major construction next to an occupied cabin. They say they do it all the time. Therefore, I wouldn't recommend ever taking a Disney cruise lest you encounter what we did. I have enjoyed every other cruise I have taken (Royal Caribbean, Princess, Carnival, Costa) so this was a shocker. Read Less
2 Helpful Votes
Sail Date: January 2016
My family of two adult and two boys (7 and 9) enjoyed the ship and the ports, but the food really was disappointing. We've also sailed on the Disney Dream for a short cruise several years ago. The food then was a bit better and we ... Read More
My family of two adult and two boys (7 and 9) enjoyed the ship and the ports, but the food really was disappointing. We've also sailed on the Disney Dream for a short cruise several years ago. The food then was a bit better and we hoped that Disney had made some improvements. Unfortunately, no. The pizza was tolerable, the hamburgers on deck were okay not great. I didn't expect much from the deck food and that's what we received. The real disappointment was the main dining food. It was a two hour dinner every night and I didn't have one meal that was as good as casual dining on land (Outback, Chile's, etc.) Disney: Please make the food better! I thought the ship is still elegant and well maintained. It will be better after dry dock this year. If you expect a lot from the pool, prepare to be disapointed. They are all constantly crowded and very small. My kids only used the pool one day for a short time. The Toy Story show as good and the variety shows were okay. Pirate night was not a great show; if not for the fireworks it would not have been worth going on deck. Honestly I expected a little better entertainment. We skipped the long lines at the character meetings but it was fun to see the characters from afar. San Juan is a great port and the other islands were beautiful. I agree with the other reviewers; the port excursions are not handled to Disney standards. Disney leaves you at the dock and you are on your own with the tour provider. Very little port information is provided. One of our tours was very rushed and we didn't get to do everything that was supposed to be included. St. Kitts is great; take a $50 roundtrip taxi to the fort and stay a few hours. There are great views of the island and the fort is neat. In summary it was a good trip with no major issues, but I expected more from Disney. Our next cruise will likely be on a different line. Read Less
9 Helpful Votes
Sail Date: January 2016
A frank review from a veteran cruiser, to include 5 Disney cruises. First of all, as always, attentive service is a Disney hallmark. However, the crew is under such pressure to achieve "excellent" ratings that they begin to ... Read More
A frank review from a veteran cruiser, to include 5 Disney cruises. First of all, as always, attentive service is a Disney hallmark. However, the crew is under such pressure to achieve "excellent" ratings that they begin to push you for it and we had numerous private spiels on how anything less than an excellent is tantamount to destroying the employee's career. Therefore, it is very difficult for Disney to receive honest reviews in their surveys. They even ask in the post-cruise survey, were you pressured to provide an excellent ? Well, the answer has to be no, or else some poor worker who is trying to support his family back home loses his source of income. 1) Entertainment was tired on its good days and something akin to an off-strip Vegas sideshow on its other days. You absolutely would not pay money for this entertainment off of a cruise ship. They present three Disney productions, and the rest are the typical cruise ship night club act. This is partially due to the fact that this ship in particular has not changed its lineup of shows for a considerable time. There is no reason that Disney cannot change its enterainment line-up every year or so. One night the main entertainment was a movie showing of Star Wars. Three weeks after its release and after the ship showed it in the theater daily. It was like the kings of entertainment were struggling to imaginear a show to put before its guests. There was so little adequate entertainment in other venues that it was not worth pursuing, some very tired lounge singers with less than a handful or people watching. Remember there is no casino on Disney, but Disney has not made an entertainment compensation for the adults. The most energetic and frequent presentations were the Shopping Guide and the unending Vaction Club presentations. 2) As mentioned in other reviews, dining opportunities are regrettable. You dine on a designated rotation at a set time. The menu was exactly the same in all three restaurants on three nights and then was a set place menu based upon where you are seated in one of the three restaurants. The food is so trying that the servers frankly tell you which dishes to try, usually one-two from each category, and then honestly and quietly tell you that you will not enjoy anything else. They were unfailingly accurate in that assessment. So the menu may have 5-6 choices for the main entree but there are only a couple that are acceptable. Fish is consistently dry and tough as are the chicken choices. So, you have three very mediocre restaurants. The servers told us that if we rank the food bad in the Disney surver, then it will hurt the servers. The servers tell you that the food is prepared properly, it is just a matter of personal choice whether you like it or not. Hogwash. Good food is good food and many of these dishes were overspiced or served cold or there was an inadequate set of choices. If you choose to deviate, there is a casual restaurant that serves selections from precisely the same tired menus in the main dining rooms. There is no dinner buffet. Your other choices are the top deck choices. They are a pizza place that uses pre-fab pizza crust with an unimaginative topping thrown on. Or there is a quick serve that offers hamburgers, hot dogs, and chicken strips. At that place, a resentful cook, literally throws a dry bun on a paper plate, slaps a dried burger patty on top and then a piece of standard industrial pre-sliced cheese on your plate with a grunt. Right before your eyes. Bon appetit ! It is amazing that a cruise line like Carnival that charges half of Disney or less, can offer such a wider variety of food offerings to include gourmet walk-ups. Guy's Burgers on Carnival, and yesterday's cafeteria lunchroom buger on Disney. 3) Smoking. Rules are not enforced, might as well take a casino ship. We watched a lady at the adult pool blow thunderclouds of e-cigarette smoke and no one uttered a word. The employees all do the Corporal Kink, they see nothing, when it comes to breaking rules because they are terrified of getting anything less than an excellent on a comment card. Disney opened up the 4th deck for smoking, which is also the deck where you can walk or run laps, play shuffleboard, or watch the waves. Both sides of the deck had smokers, smoking anywhere they wish. Nothing like taking an after dinner stroll through a camel cloud. 4) The Wonder is old and overdue a dry-dock. There is a lot of rust. She creaks and groans and on this cruise rolled a lot during the sailings. However, there is no excuse for the lack of cleanliness. We are frequent cruisers and my wife brings cleaning wipes just in case, but in this case, she had to clean the cabinets and drawers and the wipes came out black. The bathroom was very clean at eye level but was not down in the corners and up in the corners. Yes, this was a tough cruise for the crew there were a lot of challenges with the plethora of very young children, but public spaces were dirty. At times, there would be one crew member working to keep a large section of public tables clean and it was physically impossible for him to do that. 5) Disney publishes a daily Navigator, similar to many cruise lines. In past times, the wait staff and stateroom attendants would also relay important information on ports, dining, and activities. No so much anymore. The Navigator is shallow and unless you are an experienced Disney cruiser, it is difficult to get your arms around what is going on. 6) Excursions. Even though it is Disney, they are no different than any other cruise ship. Disney gathers the group on board and delivers them to a local tour operator. Disney does not send a ships representative, so there is no quality control, you are completely in the hands of the local tour group. There is no feedback mechanism. Sure, the cheaper cruises do this precisely this way, but this is a premium cruise. 7) They moved up the luggage drop. You have to put your luggage in the hall by 10 oclock the night prior to departure. Then you keep your toiletries, a change for the next day, night things and shag them out in a carry-on. We were on second dining, that means in our semi-formal attire. The second dining usually ran untl 945 and even 10 oclock, leaving no time to get back and change and put out suitcases. And no time to do anything else. So we opted not to go to the formal dining. Disney closes its only other dining option on the last night. So it is everyone eat off the same fixed menu in all dining rooms, or.... The or was they even close the pizza place during dining, so the or is a dried hamburger patty or chicken strip for dinner. Seriously, every other cruise line get this right and does this better. We sat on the top deck with several other guests who were eating a dried burger for their last dinner on board. Oh, Disney does not put out napkins. There are little signs that say napkins available upon request. Finger food without napkins. I saw more frustrated finger sucking and wiping hands on clothing than I have ever seen. People leaving messes on the unattended tables because they do not have napkins to clean up. I actually went into the bathroom and got paper towlels from the lavatory so we could try and finish our dinner. Disney used to do much better. We have cruised all of her ships, three of them in their first year. Disney is absolutely one of the most expensive lines in the market, in many cases double the cost of its competitors. We have sailed on most of them. Once you get past the wow factor of having your kids meet Mickey or Tinker Bell, and the wow of sending them away to play in a Disney venue, there is a need for some varnish in its tired line-up of dining, entertainment and customer support. Why did we come back to Disney ? It used to be the standard setter for the industry. All of the other cruise lines are providing much more diversity in their dining and entertainment options. If Disney has more options that what I described, well then after multiple cruises, no one has presented the options to us. The Disney entertainment empire has so much it could offer and it should get back to Walt's core values which were focused on the guest. I know Disney is losing some if its core entertainment market in television, but there is no need to try and make up for the profit margins on the back of its guests. This Ship misses Walt's mark greatly. Read Less
11 Helpful Votes
Sail Date: January 2016
We recently returned from a seven night Southern Caribbean cruise on the Disney Wonder. After our first experience on the Dream one year earlier, we were expecting to be "wowed" in typical Disney fashion. This was not the ... Read More
We recently returned from a seven night Southern Caribbean cruise on the Disney Wonder. After our first experience on the Dream one year earlier, we were expecting to be "wowed" in typical Disney fashion. This was not the case...at all. We now understand that there are striking differences between the new Dream and the older Wonder. But our entire cruise on the Wonder was a different, and less enjoyable, experience. First, boarding the ship was unremarkable. Long lines and nothing really exciting and dramatic like the Dream. We walked on with little fanfare and searched out a lunch spot. When we got to Parrot Cay, all of the waitstaff were wandering around aimlessly. When we were finally seated, no one ever came by to grab drinks for us. It was this moment, ten minutes in, that we knew it was going to be a different cruise. A waiter we flagged down began arguing with us about the drink of the day, making us feel uncomfortable. We ate quickly and left to search for our room. Our first impression of our room--shabby and unclean. The bathroom was covered in hairs. They were even on the walls! Ew. The bedding was shabby and that red "dream" pillow was in desperate need of replacement. The walls were so thin, we could hear every single word our neighbors spoke. Awkward to say the least. Our stateroom attendant was nice, but never introduced himself and was ALWAYS in the hallway. It was very strange. He was there morning, noon, and night. But never chatted with us or made any attempt to be friendly. Again, not what we were expecting from Disney. The biggest disappointment on the cruise was, undoubtedly, the food. All I can say is GROSS. Everything was served cold. The buffets were underwhelming. The food was not appealing in any way. This was especially true in the fast service stops on the top decks. Dry, crumbly burgers and cold fries. Yuck. We just kind of gave up halfway through and ate sparingly. I actually lost weight during the week because the food was just so unappetizing! So there's that. Our daughter loved the kids club and we enjoyed the smaller size on the Wonder. It was a bit less overwhelming for her this time around (4 years old). The staff was underwhelming and seemed unhappy whenever we stopped in to drop off or pick up. The Wonder is in desperate need of a makeover. It creaks...a lot. The ceilings feel very low and there is a constant stream of maintenance men running around fixing things. Honestly, if the staff had been friendly, the food had been edible, the ship clean, we'd have been fine with the state of this older ship. But as the week dragged on, we began to realize we were just numbers they were shuttling through. Although they desperately tried to drum up positive feedback for their precious survey as the week ended, it was really obvious that there's something wrong here. Here are some examples of what we experienced: * Staff was unhelpful and unfriendly. Any time we asked a question, we felt rebuffed. There were no attempts made to go above and beyond to offer us assistance with anything. Disney has a reputation for amazing customer service...I would say about 90% of the staff we encountered seemed disenchanted and "off," even angry. *Staff monitoring the character lines were horrific. We began to dread encountering the crew they had monitoring those events. *Staff at the spa were aggressive and made me feel uncomfortable. I had three treatments and felt extremely pressured to purchase hundreds of dollars in products afterwards. I found myself locked in a room after my massage with my therapist demanding to know which products I was going to buy. I stammered a response and she continued on again and again about how important it was to my health to purchase their products. Yes, there were things we enjoyed on the ship. Palo was lovely, and we enjoyed the adult spaces on the ship. Was it enough to make us return? Nope. Our entire family came down with viruses on the ship or immediately after disembarkation. We spent an insane amount of money to be treated poorly, eat bad food, and get sick. After our first Disney cruise, we thought we'd be cruising for the indefinite future. After this one, we know we won't be back. Read Less
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