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3 Helpful Votes
Sail Date: April 2019
We chose a Disney cruise because we thought it would be an ideal vacation for a couple with toddler. It’s a tough age to keep actively engaged. While the character greetings and related events were spectacular, experiences for toddlers ... Read More
We chose a Disney cruise because we thought it would be an ideal vacation for a couple with toddler. It’s a tough age to keep actively engaged. While the character greetings and related events were spectacular, experiences for toddlers overall were really quite limited. That being said, this alone was not why the magic was missing for us. The stateroom was not in the best shape when we arrived. The safe lock had not been reset (we had to wait for maintenance to reset, which was fine if that was the only issue), the clock alarm had not been reset (getting us up much too early the next day), there was hair on the shower curtain, and a pair of eyeglasses were lost in the cabin (?). The cabin and ship was especially creaky the whole trip. This was not our first cruise...so found it annoying. It negatively impacted our sleep. The restaurant food was good but too hot for our toddler, every time. One would assume that this would be tested before plating. While the service itself was especially friendly, off-putting was the constant requests night after night for an “excellent” rating. It left us feeling soured. We didn’t need to be pushed so much. Maybe just say it once and leave it. As for the food quality outside of the restaurants and buffet, it was really bland. We needed cash for one of the excursions and guest services would only take personal checks (in 2019!). My son and I caught a bad cold by the last day! On balance, this was not the vacation that I hoped for and expected from the magical Disney. Read Less
1 Helpful Vote
Sail Date: April 2019
By way of background, this is the 3rd cruise my wife and I have been on and second with my 11 year old son (my wife and I took a short Carnival cruise nearly 15 years ago, and our family sailed on RC's Enchantment of the Seas this ... Read More
By way of background, this is the 3rd cruise my wife and I have been on and second with my 11 year old son (my wife and I took a short Carnival cruise nearly 15 years ago, and our family sailed on RC's Enchantment of the Seas this past summer). We had a good time on this cruise, but have come to the conclusion that the extra money you pay for the Disney name probably isn't worth it for us. Cruise was a 5 night Mexican Riviera cruise with stops in Cabo and Ensenada. I should probably also mention that as Southern California residents we've grown up with Disneyland and have made a few trips to Disneyworld, which we love. I wouldn't say we're Disney fanatics, but Disneyworld is definitely our favorite vacation spot. Ship: We liked the layout of the ship, particularly the fact that it was a manageable size. It rarely felt overly crowded. A few parts of the ship (like the main theater) look a little dated, but the renovated areas like the kids' clubs and adult clubs (the pub, the Azure theater) look good as new. I liked the decor of the lounge areas, particularly the Crown and Fin pub. Dining: Eating in 3 different dining rooms was cool. The changes of scenery were nice. The food was underwhelming. A few dishes were really good (like the sea bass at Tiana's), but in general the dishes weren't as good as they looked in the menu descriptions. Service was fine, not exceptional. One thing that would frustrate me was their insistence that the main server present you with the dishes, which often meant food would be brought to the service station and sit there getting colder while the main server was attending to another table. This would happen despite the fact that the head waiter or assistant server were available to serve the food. I was tempted at times to just go and get my own food from the station while it was still warm. Cabanas buffet had decent options and we didn't have too much trouble getting a table. I was more impressed by the service in some of the lounges, where the servers quickly learned what you liked to drink even if you weren't a very regular customer. We ate brunch at Palo, and while the food was very good the service was surprisingly slow. Maybe it was just our server. If I sailed with Disney again I would probably dine there again. Entertainment: We went to most of the major shows. "Frozen" is an excellent show. Matt Baker (juggler/stunt performer/comedian) was great in both his family and "adult" shows. Golden Mickeys had a weak story line and some odd song choices (being on this cruise would make you think "Princess and the Frog" was the most successful film in Disney history. I've never seen it.) We walked out of the magician's show, we just weren't into it. We missed the Enchanted, um, whatever it was. But we heard it was pretty similar to the Golden Mickeys so I don't think we missed out. Trivia and the game shows were definitely highlights. The cruise activities staff were funny and entertaining throughout, and the games were fun. Kids Stuff: Our son spent a fair amount of time at the Edge, and I think he enjoyed it? It was hard to tell. He had no complaints about it, and said he enjoyed the activities. But often when given the choice between doing something at Edge or playing an "adult" trivia game with us (note- they don't seem to enforce the "adult" part at all during the day) he would usually choose to stay with us. He said he liked the counselors. Maybe it's just part of being 11, but it was hard to get much information out of him about the kids' club. He was technically also allowed to go to the Oceaneer Lab, but only went once (he liked the activity, which was science-based). He liked the water slide. Spa/Fitness Center: This was the first time I tried going to a fitness center on a ship. It seemed a bit small (maybe they all are?) but pretty well equipped. My wife and I got a couple's massage at the spa which was nice. The only weird thing was that at one point we tried to go into the massage room from our verandah and found we had been locked outside with no way to communicate with the staff. Good thing neither of us had fallen overboard... I also got the Rain Room pass which had some nice amenities but seemed a bit expensive for what it was. Excursions: We didn't go through the cruise line for either of our excursions. In Cabo we took a snorkeling trip on the Buccaneer Queen, which was cool. It got a little racy at the end when they started pouring shots into people, but for the most part it was a fun trip and the emcee/snorkeling leader was cool. The port at Cabo was fun to walk around once you got past the 5 million people offering you a tour or water taxi. In Ensenada we took a taxi out to Las Canadas Campamento for ziplining and ATV riding, which was my son's favorite part of the whole trip. We practically had the place to ourselves. The zipline/rope bridge course was a blast, and the guides (who were fully bilingual) were nice, very focused on safety and took tons of great pictures with my phone while my son and I did the course. I highly recommend it. Cabin: See review below. All things considered we had a good time, but we came to the conclusion that for our particular family we probably won't sail with Disney in the future. If the cruises were similarly priced then sure, we would do Disney again. But for our family it doesn't make sense to pay a premium for the Disney aspect of the cruise. We don't take pictures with the princesses (which seemed to be happening all hours of the day). If my son was younger then we'd probably consider it, because the atmosphere on the ship is a bit more family-friendly and there are a lot of kid activities. (The flip side of that is that there are a LOT more kids- they are EVERYWHERE on that ship.) But now that my son is more interested in trivia games then taking his picture with Mickey I'd rather save some money and sail with a less expensive line (hopefully with better food) going forward. Read Less
3 Helpful Votes
Sail Date: April 2019
THIS IS MY SECOND DISNEY CRUISE. The first one in the carribean to their private island. It was so good that we decide to go on another one. This time is was from San Diego to Cabo and Enesanada. Checking on in San Diego was so smooth. ... Read More
THIS IS MY SECOND DISNEY CRUISE. The first one in the carribean to their private island. It was so good that we decide to go on another one. This time is was from San Diego to Cabo and Enesanada. Checking on in San Diego was so smooth. No line up. As soon as I arrived in cabin after lunch in buffet, I phoned the conciege and asked for a robe since I was sharing with my daughter and her boyfriend. The bathrooms are super small and there's no where to put your clean clothes after you take off your dirty clothes to shower. I was told that the robes are only for conciege class. I explained about the situation in the bathroom and when I cruised on Disney before they supplied robes no problem. So I went to the desk to ask again, this time for someone in charge. She left me standing there while she went to the back for 10 mins. I told the other person standing there , that "This is a waste of time, how long does it take to ask about a robe". Also there are no slippers. Good thing I bought it from my hotel. I said I gotta go for dinner, I will come back for an answer. I stopped by the room after dinner and surprise, There's a robe. One of the drawers was stuck and after pulling it out it will become jammed. I told the room steward and he pushed it back in and said: It's fixed. Next time I pulled it out, it got stuck again. I informed the steward again when I was heading out and he said he will fix it. Next time i pulled it open , it completely fell out on my foot. This time I phoned the conciege and they sent a maintenace guy to fix it for real. I'm lucky I didn't break my foot. The day before we arrive in Ensenada, we wanted to go to the place where margaritas were invented. I looked it up at home but we didn't have internet on the ship, and I couldn't remember the name of it but I recall the ship did offer a tour there. She told me she didn't have that info and there's no such tour. She told us to find a Starbucks to get internet and we could google it. After walking a couple of miles to find the Starbucks, we found the place. It was right across from where the ship was docked. We were sitting there enjoying our drinks in the courtyard and wondering why the ship doesn't support this place. And surprise the tour arrived from our ship. Do not take the shuttle from the ship in Ensenada. It's supposed to take you into town but we saw it stopped a couple of blocks down the pier. There is not a town and not much to see except the place where we went to. There was a museum which charge $2.00 and then bar which we got margaritas. There's a small market. We got fridge magnets. There's a beautiful cactus garden. But everything else there is not worth to see cause there's nothing to see. We did eat some corn and some pancake, at the little booths that were on the walkway. Nobody spoke English. Lucky for us, my daughter's boyfriend spoke Spanish. Be aware that the charge to use the washrooms. The food on ship at the buffet at lunch was good and the dining at night was very good. Loved the shows. Got to see the lastest Disney movies in 3D if you want. The live shows are really good. Service in dining room was good. Over all the Disney experience was evident on the cruise but the price was triple other cruises to the same places. I expected better service and larger washrooms. We had a cabin at back of the ship on 7th floor. There was so much creaking and weird banging noises that it was extremely hard to sleep. It was every night. This cruise had a lot of kids on it because of spring break. There was an adult only area but there were kids in this area too. Be careful not to trip over them, they run around through you to try to be first in line to see their characters. Don't take this cruise unless you love Disney a lot. If you want to see Mexico, use Holland America. Read Less
3 Helpful Votes
Sail Date: March 2019
We sailed the Disney Fantasy this past December. There was Disney magic at every turn, we loved it. We are seasoned cruisers, with 75+ cruises. The Disney Wonder, where do I begin? The excellent: The Golden Mickey, Frozen and Dream ... Read More
We sailed the Disney Fantasy this past December. There was Disney magic at every turn, we loved it. We are seasoned cruisers, with 75+ cruises. The Disney Wonder, where do I begin? The excellent: The Golden Mickey, Frozen and Dream shows. The character experiences and the Kids Club. The Bad: Very poor service in dining room, luke warm food to cold food. The taste was terrible. We never had our drinks refilled, pepper offered, minimal interaction with our table. On the Disney Fantasy, the staff are calling your by name, doing magic tricks with the kids etc. The food was very good on the Fantasy and it was served hot. The Cabana's food was just okay, like at a Denny's. Our stateroom host was friendly and kind. Our stateroom 7067 had mold around the tub. Screws falling out from door stops. The walls were beat up. He could never remember what time we had dinner however. Our stateroom would get cleaned about 2:00 pm or after. We would come back after eating at 5:30 and the 8:30 dinner shows and our stateroom would not have been turned down or cleaned from showers taken before dinner. Our ports were Cabo and Ensenada. Our granddaughter did the kids dolphin encounter ($100.00) at Cabo Adventures. She loved it and we loved watching her. The photos's were $300.00 Embarkation and disembarkation were seamless. We have done the Bibbidi Bobbidi Boutique at the parks, about six times. On the Disney Fantasy once, and on the Wonder this pass cruise. Oh my, not the experience you pay for on the Wonder. On The Fantasy we bought the three trips into BBB, the pirate day was so fun on the Fantasy. Speaking of Pirate show. The Wonder's pirate night is NOT what you get on the Fantasy. It is one short show and no pirate buffet afterwards. Yes, no turkey legs. On the Fantasy you have a Character pirate show, then a big production of Jack Sparrow and friends show. All pirate buffet. The fireworks were the same. They are now giving you large containers of soap, shampoo and conditioner. No cute pillows on the bed of When you wish upon a star. DCL commands at least a 50% premium. I would NOT sail on the Wonder. I would sail on the Fantasy. No comparison. Read Less
3 Helpful Votes
Sail Date: March 2019
We sailed on the Wonder 10 years ago with our then 1 year old and had the most glorious time. We had since cruised on both the Fantasy and Allure of the Seas, so it’s interesting to compare experiences. The Wonder feels very small ... Read More
We sailed on the Wonder 10 years ago with our then 1 year old and had the most glorious time. We had since cruised on both the Fantasy and Allure of the Seas, so it’s interesting to compare experiences. The Wonder feels very small compared with those larger ships. I love that it’s quick to get anywhere on board. We never felt particularly crowded except around the pool. We all felt the ships movement much more than the larger ships but overall I quite liked the size. Just wish there was more space around the pool!! I LOVE the magical Disney touches. Disney music piped in the halls, the horn’s tune, entertainment, themed restaurants. It seemed like most people on the cruise were there primarily for the Disney-ness of it all. Service was good. Not as over the top as it was 10 years ago but still good. We had two major disappointments. Our kids hated the kids club! I couldn’t believe it. Especially my daughter who loves participation in kids activities. She said she couldn’t understand the staff because of their accents. Second was the wifi. My hubby needs to stay connected for work so he bought the highest package of 1000 MB that claimed “will suit all needs including streaming shows”. What a joke! He burned through that in just a couple days of periodic email checking and one hour’s worth of work. And yes, he logged out of the wifi each time. It was also insanely slow. We had perfect wifi when we cruised on the Allure so assumed it would be similar. Read Less
1 Helpful Vote
Sail Date: March 2019
We were two adults traveling without children that stayed in an inside stateroom on deck 7 midship of the Disney Wonder. We had an amazing experience with superior service and I cannot wait for my next Disney cruise! -The main dining ... Read More
We were two adults traveling without children that stayed in an inside stateroom on deck 7 midship of the Disney Wonder. We had an amazing experience with superior service and I cannot wait for my next Disney cruise! -The main dining food was superb- many options on the menu! -Our servers in main dining were wonderful- best I’ve ever had on a cruise. They were personable, and very efficient. -Our inside cabin was very comfortable and clean. -Entertainment is high quality. The main stage shows are of a high caliber with Frozen the musical stage show being a highlight. - We enjoyed all the adult entertainment options on the ship! We liked trivia, bingo, crafts, adult only game shows, adult only pool area and the adult only restaurant, Palo. Cruise entertainment staff were very upbeat and personable! - Ports of call were Cabo and Ensenada. -In Cabo we took an excursion to the Breathless all inclusive resort! It was gorgeous and staff were wonderful. -Port of Ensenada we took a wine tasting tour that was fabulous! We LOVED our guide and the countryside was beautiful. This was an amazing cruise and you cannot beat the Disney experience. I have previously sailed on Holland America and Disney beats out Holland in the service and entertainment categories! Read Less
2 Helpful Votes
Sail Date: October 2018
definitely very disappointed ! An expensive and bad cruise. It is not worth the price paid . Poorly organized cruise.. The port adventures White House Beach in Grand Cayman and Cabo San Lucas by Sea were a scam. the food of low ... Read More
definitely very disappointed ! An expensive and bad cruise. It is not worth the price paid . Poorly organized cruise.. The port adventures White House Beach in Grand Cayman and Cabo San Lucas by Sea were a scam. the food of low quality. Only two good shows in 14 nights. the parties of pirates and frozen were very poor . and the worst was the mistreatment received in front of an inconvenience with our luggage upon disembarkation. It was our fourth Disney cruise and I do not recommend it. is not at the level of the Fantasy or the Magic .. The staff works discontent and often does not treat the passenger well. The new system of selling the photos on board is a scam. positive: the activities of the children were good as always, and they enjoyed them, but the adults felt cheated (there were three families and we had three cabins) Read Less
3 Helpful Votes
Sail Date: October 2018
Geez where do I start. This was our 8th cruise on Disney. For Halloween, they only brought out 4 characters for 2 hours dressed in Halloween attire. The first day and rest of second we’re in traditional attire. The 4 characters were ... Read More
Geez where do I start. This was our 8th cruise on Disney. For Halloween, they only brought out 4 characters for 2 hours dressed in Halloween attire. The first day and rest of second we’re in traditional attire. The 4 characters were Mickey, Minnie, Pluto, and Goofy- no villains. Trick or treat was at 2p for 30 mins at 7 stations on Deck 3,4. Trick or treat bags were delivered to rooms but many did not not receive them. The cruise line seems like they are getting really cheap. We use to receive a welcome letter from Cast a way club when we arrived in our room Day 1- or any more. In the past we always sailed Concierge. We always felt the services were below par so this cruise we were in a 4a room which was so small with a tiny shower for a short person. On a past cruise we saw the Concierge attendant come down with a group of guest and let them off first for Walk off. They filed to tell us about this and we were knee deep in a crowd waiting to get off. Sadly, the same happened on this cruise to a concierge guest waiting disembark for walk off. At the same time I was telling her family what happened to us, the concierge attendant comes down with a group of guests and let’s them off while they were waiting in line. I also noticed none of the concierge guest had a lithograph. Disney has gotten so controlling and cheap. The first day there were only 2 characters in the lobby. We did not relieve tip sheet and comment card until 10p the night before we disembarked. The ship was still showing Golden Mickey (zzzzzz) and Frozen. No music acts. Time for a change. Read Less
Sail Date: October 2018
Disney gone cheap. Halloween bags not delivered to room, only four characters appeared once each in Halloween outfit over a 2 hour period, 2p trick treat at 7 stations on deck 3,4, no Halloween on Day 1 and only 2 characters in lobby. Cat ... Read More
Disney gone cheap. Halloween bags not delivered to room, only four characters appeared once each in Halloween outfit over a 2 hour period, 2p trick treat at 7 stations on deck 3,4, no Halloween on Day 1 and only 2 characters in lobby. Cat room 4a very small. Characters were common 4..no villains or scary ones. Boring. Concierge guests did not receive lithograph and had Stich at Private meet and greet. Shows were Frozen and Golden Mickeys. Time for a change. Concierge guests were not told of private escort for walk off. Little upset when they were standing in line and saw concierge escort group off so htem. Same happened to us on the Magic. Checked in online first day, first minute but was assigned group 9 at cruise terminal. First to check in at port. Tip sheet and comment card were delivered to room at 11p. No bag tags were ever deleivered . Read Less
2 Helpful Votes
Sail Date: September 2018
The Disney Wonder is indeed wonderful except in one area: Dining. Both the food quality and the dining options were substandard. When I worked at Disneyland for 3 years we were told that high menu prices are justified ONLY IF the food ... Read More
The Disney Wonder is indeed wonderful except in one area: Dining. Both the food quality and the dining options were substandard. When I worked at Disneyland for 3 years we were told that high menu prices are justified ONLY IF the food is first rate. On the Disney Cruise we were served steaks that were tough, shrimp that had a definite bad taste from being too old, dry chicken, and cheaper cuts of meat that we had to cut the gristle and fat away. The food is very fancy but not very good. Cruise lines like Carnival and Royal Caribbean cost less than half the Disney cruise and have better quality food and dining options. As to the dining options, other cruise lines offer a buffet with a wide selection as an alternative to the sit-down dinner. On the Disney Wonder the buffet, “Cabanas”, offered only menu service. Room service menu was very limited and while you can order a full breakfast on other cruise lines, Disney Wonder offers you only a Continental Breakfast similar to what you would find in the lobby of Motel 6. Other than the expensive and hard-to-reserve “Palo” the dining choices become extremely limited. If you want something other than the sit-down dinner your best bet is the low quality fast food served outside by the pool. A warmed over slice from Pinocchio’s Pizza can be had most of the day. There are other places with snacks but very limited times. The Crown and Fin Pub has hot dogs with stale buns for 1 hour (10:30 to 11:30). Tried ordering a pretzel from the Pub and was told they had to be ordered in advance. Please don’t get me wrong: Everything else was outstanding. Great service and caring, helpful employees, wonderful shows, amazing program for our kids, immaculate ship, easy embarkation, and everything else you would expect from a first-class expensive Disney cruise. Walt Disney once sampled the food at the Employees Cafeteria at Disneyland and said, “I wouldn’t serve this to my dog!”. Very soon the food was upgraded to the same wonderful food served to the guests. I hope Walt’s successors will do the same for the food quality and availability on the Disney Cruise Ships. Read Less
15 Helpful Votes
Sail Date: September 2018
I work in the travel industry and have heard nothing but great things about Disney, always mixed reviews with other cruise lines. I was dreading the boarding process, but to be honest it was super easy, I completed everything online so we ... Read More
I work in the travel industry and have heard nothing but great things about Disney, always mixed reviews with other cruise lines. I was dreading the boarding process, but to be honest it was super easy, I completed everything online so we zipped through the check in process and was aboard the ship in a few minutes. They really stress hand washing and sanitizing throughout the cruise which is great practice. As you board the ship your asked your names and they announce you on the speaker and you pass the line up of bridge crew clapping and welcoming you aboard. We made our way to deck 2, just down 1 level from main lobby. It was 120pm and there was a roping off of the area to the cabins until 130pm as they were still finishing off getting the cabins ready. There were a few impatient people who at 131pm thought it was appropriate to start a hissy fit in front of kids cause it’s now 131pm. There were several staff zipping by with stateroom gift delivery, etc. By 134pm they were finished and opened the way for us to the cabins. Some people were already saying their vacation was ruined cause they needed to wait!?!? They just needed to calm down. We had an ocean view cabin mid ship, it was clean and welcoming and a little larger than expected. There was a big porthole with a great view. Love the way they separate the bathroom, toilet and sink in one and sink and shower in another. The bed was squishy and so comfortable as were the pillows. Lots of subtle Disney touches and the furnishings were tasteful and well maintained. Loved that their was a fridge. Air conditioning surprised me, was turned on low for cold but you couldn’t really feel anything. Room attendant came by to introduce himself and I asked him about the air, he said their eco friendly system does not blow strongly, just set your temperature and it will work subtly which it did. Tv was flat screen and swivels between facing the bed and sitting area. Had lots of informative ship channels and then a dozen Disney movie channels. Dining Choices; Deck 9 had the casual dining choices, Pinocchio’s Pizza, open till midnight had several combinations, I noticed they made gluten free ones on request. There was boiler bites, they offer hamburgers, fish burgers, Vege burgers, chicken tenders, hot dogs, chili dogs, Bratwursts, fries, chili fries and a Chicken, beef & lamb Shawarma with lots of toppings and sauces to choose from, delicious. There was a self service ice cream place on deck, they had chocolate, vanilla, strawberry and pineapple / coconut flavors and cones. Daisey’s De Lights became my favorite place, they offer toasted sandwiches, wraps, fresh fruit, salads, sandwiches and what appeared to be make your own Pho Bowles. I loved their sandwiches, either roast beef or my favorite smoked ham, the rolls were fresh and crusty yet soft, ham was tasty, onion jam was incredible and the lettuce was crunchy and tomato perfect, they are making them out the back a few at a time so they are always fresh. I indulged way to much here but they were always fresh. Cabanas is the buffet restaurant right at the back of the ship. Breakfast is from 7 or 730am some days to either 1030 or 11am, varies depending if it’s a day at sea or a shore day. Tip. There is seating for 500 people, 9am I’m told is when most people start coming to breakfast. We dined at opening most times, no waiting or queues. Their scrambled eggs were yummy, always a plain one and a special one. Usual breakfast buffet stuff. Apple, orange, cranberry and orchid juices available. Lunch here was good however closed at 2pm, we are from Vegas so we know buffets and this one was really good. Nice selection, delicious noodles I couldn’t get enough off, meats varied daily as did the hot carving choices. Staff here were helpful and super observant if you needed a hand. Room service was 24 hours, small menu including a few salads, sandwiches, soups,tenders and wings, etc. steak sandwich was exceptional. Drinks you pay for, meals are included. There is a breakfast card to complete and hang outside on your door before 3am it’s only a continental breakfast, we used it mainly to get grapefruit juice as it’s not in the buffet, with cereal and coffee, all breakfast drinks included. It was our pre breakfast pick me up. Disney offers rotational dining, you get to move to different dinner themed restaurants each night, every night a different menu, but your same table mates and server, assistant server and head server. They know you by name, they know your preferences, they have your drinks ready, etc. Our serving trio were all fantastic, they go out of their ways to make sure they are happy. Adorable little girl at the table next to us was a little shy on night one, but by night 2 she adored the wait staff, making her feel special and cutting her meat and making her treats, it was magical to watch. As far as the meals went they were fantastic, lots of variety and if you can’t choose then get both cause the menu is going to be different tomorrow. Bars; I liked the Crown & Fin British pub, went there for a drink or two after dinner. Cozy place, live entertainment most nights. They also do a light snack buffet, quesadillas, chicken wings, vegetable sticks, slider sized sandwiches, bite sized desserts. Bar staff here were very good. Cadillac bar next door was dimly lit, reminded me of an old piano bar, they had wines and cocktails here. There were other bars but we didn’t have time for those. Cove adult only area; Nice sized pool and 2 spas on deck, bar and coffee shop in the Cove adults only area. Coffee shop was nice, I enjoyed my frozen Frappuccinos here, you do pay here but you get a coffee card with 6th coffee free. They also have a complimentary dessert / slice display with some yummy goodies. I was up early around 5am the second morning, I went to deck 9 to the self service area, free soft drinks, tea, coffee and hit chocolate, as I wandered the ship there were dozens of staff members cleaning, all of them super friendly and saying hello, checking if I needed anything. They are happy with what they are doing, I chatted with several of them, many have been with Disney 10-15 years and say they are a fantastic employer who reallly takes care of them, which I’m glad to hear about. Disney is known for their customer service, nobody does fireworks like them, their shows, parades, musicals etc are incredible. Disney cruises are more expensive than others, but in my opinion well worth it, I’d rather put a trip off another year to save more for a Disney Cruise. Read Less
8 Helpful Votes
Sail Date: September 2018
We live in San Diego and embarked from there. It was easy to get to the ship using Uber. We are 2 adults with a 13 year old and we brought my Wife's parents who are both 80. We got them a wheelchair from the port to their room. ... Read More
We live in San Diego and embarked from there. It was easy to get to the ship using Uber. We are 2 adults with a 13 year old and we brought my Wife's parents who are both 80. We got them a wheelchair from the port to their room. Everything went real smoothly. Staff was extremely helpful from the minute we stepped out of our car. Ship - Clean ship, everything worked, food was plentiful and tasty. Service was amazing - there are people everywhere there to help you throughout the entire trip. Personal service provided for dietary needs. Cabin - Clean and comfortable. Always had fresh towels and the attendant was always available and nice. My only complaint is that the room was noisy at night - we had a interior cabin toward the back on the 7th deck so our sleep was not always the best. Lots of rattling and movement - more than I was expecting. Dining - Fantastic and efficient. Our Dining Times were changed due to medical needs. There was not problem doing this. Food was always good and the wait staff were professional, courteous, and extremely personable. Great job managing everyone's allergies and preferences. The only complaint is that my Son ordered a non-alchoholic drink that cost $38!!!! He did this twice on the trip - I was a little upset on the price for this drink so be aware of the drink costs - the other drinks we ordered were wine and beer which were reasonably prices. Entertainment was top noch and high quality. We saw all 3 shows. Enjoyed everything. The popcorn was good too. We watched several movies - everything was clean and comfortable. My only complaint here is that people hold seats when they are not supposed to. Service was amazing and friendly. People went out of their way to get you an answer. Did not meet one rude person. Ports and shore excursions - we didn't get a shore excursion and instead just walked around. I didn't hear anyone complain other than it being a little pricey. We had one 13 year old only child who was sufficiently entertained by all the activities on the ship. No problems there. Lots of options whether your kids is a bookworm, computer geek, or sports orientated. He loved meeting up with many of the character greetings. Tips: Be sure to check the prices on the those non-alcholic drinks!!! We were allowed to bring 2 bottles of wine per person. Try to get a room that isn't noisey (center of ship). Read Less
5 Helpful Votes
Sail Date: May 2018
Let me start by saying the majority of the crew aboard the Wonder were excellent! The food was nothing special and the fact that Pirate Night took place at 9:45 at night made me wonder if was for adults or children??? However, my ... Read More
Let me start by saying the majority of the crew aboard the Wonder were excellent! The food was nothing special and the fact that Pirate Night took place at 9:45 at night made me wonder if was for adults or children??? However, my review will focus on a 7-page, comprehensive, formal complaint I sent following the cruise which included solutions, with the Disney Cruise Line regarding numerous and dangerous accessibility issues that we experienced on our May 16, 2018 cruise with our disabled daughter. Our daughter requires the use of a transport-style wheelchair any time she is out of the her home or out of the stateroom. We also copied our formal complaint to Cruise Line International Association, Department of Justice ADA and The Open Doors organization. The serious accessibility issues that we encountered onboard the Wonder are as follows: 1: Elevators that are too small, doors that do not stay open long enough and door sensors that are inoperable. 2: Exterior to interior thresholds are impassible on Deck 9 without assistance. It took 3-4 adults to get our daughter over the threshold on Deck 9 (Pool, restaurants, coffee shop, movie theatre, etc): 2 people to lift her wheelchair, and 1-2 people to hold the doors open! 3: Severely limited number of automatic, ADA, entry doors. The one ADA door that we found did not stay open long enough to even push our daughter through it before it began closing. 4: A treacherous and narrow gangplank was used in Victoria BC, which had 2 very steep switchbacks. Prior to disembarking, we consulted with a crew member at the entry gangway, who assured us, that the gangplank was, "fine," for disembarking with our wheelchair. In reality, it was very dangerous, and took both my wife and I, and all of our strength, to safely get the wheelchair, and our daughter, to the bottom of the steep gangplank. Upon re-boarding the Wonder, there was no assistance available, or crew member present, to help us push our daughter back up the treacherous gangplank. We were forced to plead to a fellow passenger who we did not know to ask for help to push our daughter back onto the ship. 5: There is crucial accessibility information that is intentionally being omitted and hidden from Disney's Special Services Information form. In addition, there are NO warning signs, call buttons or crew members present to offer assistance in the areas of inaccessibility. Nor, are any of the major accessibility issues listed above "revealed" in any written, online or onboard materials. A representative from the Executive Offices of Disney Cruise Line, called me to respond to our complaint. The essence of the response was dismissive, to say the least. Instead of taking responsibility and caring about what happened to our daughter, and ourselves, onboard the Wonder,she, instead, chose to blame our travel agent, stating that she should have informed us that we needed to complete the Special Services Information form prior to our cruise. Fortunately, 100% of the time, we do not require any assistance when traveling with our daughter. We do not use accessible staterooms, require airport assistance, or any other type of assistance from anyone, at anytime. Nothing on the Special Services Information form applied to us so we did not complete it. Had the Special Services Information form disclosed the magnitude of the accessibility issues onboard the Wonder for persons with mobility issues, we would have had a reason to complete it. The only thing worse than the blatant negligence displayed onboard the Wonder in regards to accessibility, was how the Disney employee handled her response to our complaint. She took NO responsibility, whatsoever, for any of our complaint issues. Instead she blamed our travel agent and blamed us for not completing the Special Services Information form, inferring that had we completed it, assistance would have been available to us at all times. Absurd! Again, had the accessibility issues outlined above been "revealed" on the Special Services Information form, we would have "known" to complete it. A supervisor did call us before completing our review and smoothed things over and was very professional. That call does not excuse the accessibility issues but the issues were handled very professionally by the supervisor. We will NEVER entrust our disabled daughter's safety and security to a Disney Cruise Line ship ever again. IF YOU HAVE MOBILITY ISSUES, THINK TWICE BEFORE CHOOSING DISNEY CRUISE LINE FOR YOUR NEXT CRUISE. Read Less
3 Helpful Votes
Sail Date: May 2018
This was a fantastic cruise, they made everything so magical, the weather for the whole trip was very cold and windy but that was out of their control but if you do the California cost from San Diego to a Vancouver just bringing warmer ... Read More
This was a fantastic cruise, they made everything so magical, the weather for the whole trip was very cold and windy but that was out of their control but if you do the California cost from San Diego to a Vancouver just bringing warmer outfits. The shows are sooooo amazing and true to Disney magic we stayed in a concierge suite and they were so wonderful to us. My Son was so happy to know that the one girl knew Avengers and they sat and talked Super Hero’s for a while, it was also so cool to sit in a pool and watch a movie that was just so cool. The food was amazing and service top notch my son is Glutten Free and they were all over it and on top of it and making sure he always had food he could eat. The oceaneers club the kids never wanted to leave which was great cause my husband and I got to enjoy wine tasting and champagne tasting and a lovely couples spa. I would say it’s a trip worth saving for. Read Less
Sail Date: May 2018
We went on this cruise with our daughter's family as it had been on their wish list for years. We went on a two night cruise due to time and money restraints. One of our bags got left at home so I went back for it and took a later ... Read More
We went on this cruise with our daughter's family as it had been on their wish list for years. We went on a two night cruise due to time and money restraints. One of our bags got left at home so I went back for it and took a later flight. Just walked right on the ship at noon. Fasted embarkation ever! Joined my family for lunch and then went to our cabins. We followed advice and used the water slide and pool after lunch, before the crowds. Due to disabilities, we had two accessible cabins, one interior and a veranda. They were so clean, spacious and inviting. Each cabin had a fridge. Our luggage also arrived earlier than expected. Muster was educational, inside and not real long. Very impressed with the staff. Received impeccable service from our steward and dining staff. Other staff we met were so friendly and helpful. Liked visiting three different dining rooms with our waiters going with us. Our stewards and dining room staff always called us by name and remembered our favorites. Food was ok for me and the rest of my family thought it was excellent. Daughter is gluten free and they were so careful to supply her with gluten free items. Desserts were the only thing that was limited for her. It was nice not to have to pay for sodas. We signed up for the fish extender program and it was fun to give and get gifts during our cruise. Wanted to try trading pins but I think this is done more on longer cruises. Watched the shows on TV. as we were exhausted at night after ll the day's activities. Yes, we enjoyed our cruise. Would we go on Disney again? Probably not due to the cost. Read Less
7 Helpful Votes
Sail Date: May 2018
This is our third Disney cruise, all on the Wonder. This was our first cruise since the dry dock and really liked the updates they did. From embarkation to debarking, everything went smoothly. Food was generally good. Loved the ... Read More
This is our third Disney cruise, all on the Wonder. This was our first cruise since the dry dock and really liked the updates they did. From embarkation to debarking, everything went smoothly. Food was generally good. Loved the shawarma station at Pete's Boiler Bites (except they were serving the meat on tortillas instead of pita). The best menu of all the rotational restaurants was Animator's Palate by far. We also liked the new atmosphere/show at Tiana's Place. Brunch a Palo was outstanding as always and the new Dole Whips on deck nine (with rum if desired) were good (however not soft serve like at the park). We had a veranda stateroom and the split bathroom concept is always welcome. New decor and beds were great. Our stateroom host was amazing. The shows were top notch as always and we all loved the new Frozen show. All the entertainment was enjoyable. We stayed on the ship the entire cruise as we've experienced Cabo and Ensenada before. It was great having less crowds on the ship those days! Service throughout the ship was what you'd expect from Disney, exceptional. Can't wait for the next Disney cruise! Read Less
4 Helpful Votes
Sail Date: October 2017
This was my first (and probably last) Disney cruise. I had been lead to believe that Disney is a step up from other mainline cruises (my experience there is Holland America, Princess and Royal Caribbean), but other than the specifically ... Read More
This was my first (and probably last) Disney cruise. I had been lead to believe that Disney is a step up from other mainline cruises (my experience there is Holland America, Princess and Royal Caribbean), but other than the specifically Disney events (shows, characters, etc.), it wasn't any better. I understand that the Wonder had been recently in dry dock and the cabins and public areas looked very fresh. My cabin was much better than Royal Caribbean, about the same as Holland America and not as nice as Princess. Our cabin host (what happened to steward/stewardess?) was great. The food was generally blah. They always had fancy descriptions on the menu, but nothing was as good as it was described. Very little seasoning. I understand the children's menu being bland, but expected more from the main menu. The quality of the ingredients was uneven. Actually enjoyed the food in Cabanas more than the dining rooms as my expectations weren't as high. Had a steak in Palo and it wasn't worth the $30 surcharge. I didn't participate in many enrichment (2 lecturers) or entertainment activities, so I won't comment there. It seemed to be that everyone who is a member of the Cult of Mickey did enjoy the entertainment!! Embarkation in San Diego was fine. Disembarkation in Galveston, not so much!! Not many crew to be seen and some passengers deciding that they didn't need to go to the back of the line. Disney appears to be great for families with young to tween children and adults who are Disney fans, but isn't worth the increase in per diem for those adults who aren't especially Disney fans. Read Less
2 Helpful Votes
Sail Date: October 2017
Disney did it well with having Captain Ken Puckett (former Panama Canal pilot boat captain) and Ron Clements (animator and director of many wonderful animated Disney movies, including Moana and The Little Mermaid) give lectures during sea ... Read More
Disney did it well with having Captain Ken Puckett (former Panama Canal pilot boat captain) and Ron Clements (animator and director of many wonderful animated Disney movies, including Moana and The Little Mermaid) give lectures during sea days. There were also movies shown related to Ron Clements' lectures, animation classes, other Disney movies, Disney shows, cooking classes, hide and go seek for the ship's officers, live music and concerts, many other entertainment acts, trivia and all the usual Disney activities that are on shorter cruises. I did not enjoy the rap and millennial music that they played for some of the sail aways and Pirate Night Party. The food in the three restaurants has gone downhill, since cruising Wonder in January, for some of the meals, including the desserts. You definitely couldn't tell what they were by their descriptions. I ordered the spaghetti and turkey meatballs from the children's menu and the Mickey bar one night since you can order from it as well if needed. The breakfast and lunch buffets were excellent. I wasn't impressed with the restaurant for breakfast and brunch either. The food was just okay and took a long time before it was served. Our waitstaff, Elizabeth from Mexico and Levi from South America, were excellent! Disney Wonder is my favorite Disney ship with an easy flow to her. Our Navigator's balcony was a decent size. The balcony was smaller than normal, but was protected from the rain and had a working temperature gauge and barametor. The officers, cast members (staff, stewards, waitstaff, etc.) and guests (passengers) were friendly and fun to interact with. There were a lot less guests than usual and children due to the two week cruise. This was a major plus since there were seats available for the performances, movies, etc. The buffets flowed easily for both breakfast and lunch. There is no longer a dinner buffet. Instead there is a dining area, with wait staff and food prepared there,in Cabanas with a similar menu, with a few less choices, that you can go to as you please during certain dinner hours. We didn't try it. The highlight of the cruise was going through the Panama Canal. All I can say is,"Wow!", what an incredible experience it was! Our cruise began in San Diego, California. We visited Cabo San Lucas, Mexico, Puerto Vallarta, Mexico, Cartagena, Columbia, Georgetown, Grand Cayman and Cozumel, Mexico, arriving in Galveston, Texas. This is a must do cruise! You'll have many magical memories to last a lifetime! Read Less
1 Helpful Vote
Sail Date: October 2017
Disney has always been on top of our lists in terms of quality and ability to exceed our expectations. We enjoy their movies, Disneyland and merchandise. Cruises now are part of that list. This was our first cruise with Disney while ... Read More
Disney has always been on top of our lists in terms of quality and ability to exceed our expectations. We enjoy their movies, Disneyland and merchandise. Cruises now are part of that list. This was our first cruise with Disney while cruising with several other cruise lines--approximately 10 other cruises. The Disney cruise exceeded all of our previous cruises. While on board we reserved 4 cabins for the rest of our family--especially our 6 grand kids. We want all of them to enjoy the entertainment, service, and overall fantastic experiences of Disney cruises. We enjoyed many things offered on board but also what wasn't--no casinos, and less emphasis on bars and alcohol. The rooms with two room bathrooms were great and I am sure those with small children enjoy having a bathtub. Changing dining rooms every night was a great touch. Dinner meals were average but to be over looked by great breakfast and lunch buffets. Crispy Cream doughnuts was nice touch. So was unlimited shrimp at lunch. There were many play areas for children but also adult only areas were great also. The specialty food areas with pizza, hamburgers/sausages, and unlimited soft serve ice cream among other favorites at lunch were great. Talked to some on board who were multi-cruise participants and one that had been on 47 Disney cruises. Loved the 10 different lectures on the Panama Canal by an expert on its histroy and current uniqueness. Also became an animation fan from 10 lectures by lead animator and director of Mauna, Pricincess and the Frog as well as 6 other Disney films. By far I would recommend Disney cruises to everyone even those without children with them--which we were on this cruise Read Less
1 Helpful Vote
Sail Date: October 2017
We returned Disney for our 16th overall cruise, our 3rd Dinesy cruise and our first Panama Canal Cruise. Compared to all of the other lines we have traveled only Celebrity comes close to matching the quality of Disney. This was our ... Read More
We returned Disney for our 16th overall cruise, our 3rd Dinesy cruise and our first Panama Canal Cruise. Compared to all of the other lines we have traveled only Celebrity comes close to matching the quality of Disney. This was our second time on the Wonder. The ship was updated before we sailed. It was nice, clean and easy to get around on. Considering this was a 14-day cruise there were not a lot of kids. The canal seems to be more of an adult trip. That being said the adults only area was packed. We had a great time and just avoided the adults only pool area. We have always had balcony rooms and have done Disney Conceirge with a 1 bedroom suite. We had a large porthole room on Deck-2. We loved it and saved a bunch of money. It was roomy and the giant porthole was a good window (plus we were never in the room). We will get this category of room from now on. Our cabin attendant was wonderful. She saw a note in our room about our 35th wedding anniversary and decorated our bed one night while we were at the show. Our room was always clean and fresh. I am 6’06” tall. My feet hang off the bottom of all cruise ship beds. My head hit the top of the shower like it has on all 16 of our cruises. Our dining staff was beyond excellent. We liked all the food in all the dining rooms. But we loved the service. My wife hugged our waitress and the end and they compared schedules to see if she would be back on the ship when we returned for our next cruise. We ate breakfast in Trintons every morning. We always agreed to share our breakfast table to meet other travelers. Our evening table was a table for two (we didn’t ask for that - maybe they needed the bigger tables for families). We ate lunch all over the ship and loved everything we ate. We got a giant plate of fruit every afternoon and took it to the room for late snacks. We also had a cheese plate de;ivered to the room everyday as a snack when we stopped in the room. Coffee was great! We used our HydroFlasks all day for water and soda. We did almost everything offered on the ship as an activity. We saw the newest Thor movie on opening day. We went to all the Panama Canal briefings. The speaker was a retire ships pilot at the canal. He was fun to listen to. We went to every evening show. All were very good. We didn’t get off at any port in Mexico. We have seen everything and can’t really say much positive about any of those port calls. Grand Cayman was great. Will plan for some type of more involved excursion when we return in 2019. Our transport to the airport was very smooth. We carried our bags off for express walk off. It was easy. Had to buy a third suitcase because of all the stuff the wife got. Read Less
6 Helpful Votes
Sail Date: October 2017
Chose cruise for 2 grandkids, 4 1/2 and 2 1/2. Swimming pools much too small for numbers of kids. Felt like large, crowded bath tubs. Show are at 6 and 8:30 pm. If want to eat and see show at the other time, it's a problem with ... Read More
Chose cruise for 2 grandkids, 4 1/2 and 2 1/2. Swimming pools much too small for numbers of kids. Felt like large, crowded bath tubs. Show are at 6 and 8:30 pm. If want to eat and see show at the other time, it's a problem with this age kid. Dinner at 6 makes show at 8:30 too late and show at 6, dinner at 8:30 is too late. Only other place to eat is in buffet restaurant where you can choose your own time. But this is a set menu at night for some strange reason. Also, it was closed on the 1st and last night of 5 night cruise so the option was unavailable for 2 night. Why require restaurant dining in a cruise for kids with china and glass table settings. There were a couple of other very small eating options and food was awful, e.g. dry, well done hamburger with slice of cheese placed on it after it's been on the grill. Disembarkation was very slow. Service in dining room and cabins was excellent. Food very average. Read Less
Sail Date: October 2017
We decided to take a Disney cruise before the kids got too much older and wouldn't appreciate the Disney theme. Everyone we spoke with before the cruise told us that Disney cruises were the best. The service was superior to all ... Read More
We decided to take a Disney cruise before the kids got too much older and wouldn't appreciate the Disney theme. Everyone we spoke with before the cruise told us that Disney cruises were the best. The service was superior to all other cruise lines, the entertainment was better, the food was better, and we were told that we would never want to cruise another cruise line again. Well, our expectation were really high, and we were let down. I must say, the best part about this cruise was the FE program. We had so much fun delivering and getting presents!! Overall, the ship was the cleanest ship we have ever been on. Every part of the ship was clean and staff was constantly cleaning. I loved the fact that instead of just using hand sanitizer before meals, they have you wash your hands at the sinks outside the dining area. The excursions we did in Ensenada and Cabo San Lucus were great. We were treated VERY well and enjoyed every minute of the excursions and hosts. The entertainment on the Disney ship was fantastic. We really enjoyed the evening shows as well as the Character shows. We were disappointed about meeting characters. We were told by other past cruisers before boarding the ship, that there would be no lines for the characters after the first couple of days, but that was not true. There were always lines. Now, for the not so good. The service was VERY average, if not poor. The best service we received was from the excursion desk and guest services desk, they were wonderful. Everywhere else, including our room steward, were just ok. No one went out of their way to make any of us feel special, and this is the first time I can say that about any cruise. For example, I was on the pool deck, could not find a pool towel, so I asked for one. I was pointed to across the deck and told "they are over there". I mentioned that I needed 4 towels and only saw three, the lady rolled her eyes, and walked over to the towel holder, opened the door and told me, "all you needed to do was open the door, extra towels are in here." I was really surprised she was so rude to me. I was hoping this was the only incident, but it was not. Again on the pool deck, I asked for a napkin near the ice cream station and was pointed to the end of the pool deck and told "they are over there." The man who supposedly "helped" me, was talking to another employee, and after pointing me to the opposite side of the ship, he went back to chatting with the employee. I was surprised at the lack of service on the pool deck, called "the cabanas" throughout our cruise. We had a hard time getting a drink from anyone and just didn't feel like the employees cared much about service to us, or anyone else. On other cruise ships I have been on, the employees would have offered to get me what I was asking for, I have never just been pointed in a direction. I didn't think it was good service on Disney's part. This was pretty consistent throughout the cruise, unfortunately. The food was pretty bland in the dining rooms. The buffet was pretty good as far as flavor, but we were all disappointed with the lack of seasoning in the dining rooms. We did like some of the dishes, but most of them were VERY under-seasoned. We asked our waiter why the food was so bland, and he told us that is just how Disney cooked their food. We also had a hard time getting food that we wanted. We were told by people before boarding the ship that we would be able to get any food we wanted from other dining rooms, but this was not the case. We were able to get the truffle pasta one night in Tianna's place, but our waiter gave us a really hard time about it. He said it would be a while before we received our meal because he had to go "all the way upstairs" to get the food we requested. It made us feel bad for even wanting something other than what was on the menu. We were told another time that the extra food was not available. I have never had dining experiences like this on other cruise lines. Our waiter also kept telling us that he needed a high rating, starting from night one. It was pretty annoying and we felt like Disney put too much pressure on the wait staff for high marks. We did have room service for breakfast every day and the coffee was great!! It was hot and tasted really good. We also received full sized muffins, full sized donuts and bagels as well. There was no meat or eggs offered. The kids areas were different that we experienced on other ships. They were decorated adorably and the younger kids area was huge!! It must have had 10 different rooms, all decorated with different themes, for the kids to run around in. The tween area was pretty small, disappointing compared to the younger kids play area. The one thing my kids didn't like about the kids area is they did not feel connected with the staff. There were so many kids and not enough organized activities for my kids liking. The younger kids area was a big playground, so most kids may not need organized game play, but my kids like that. Overall we were disappointed with the Disney cruise. We had fun, but were disappointed mainly about the service. We are not sure we will take another one, especially since they are so much more expensive than other cruises. Read Less
2 Helpful Votes
Sail Date: October 2017
I booked this cruise as a gift for my niece. Due to health issues, neither one of us can fly. Embarking from San Diego, where we live was perfect. My niece, who is 48 years old is a Disney maniac. Halloween on the High Seas was a ... Read More
I booked this cruise as a gift for my niece. Due to health issues, neither one of us can fly. Embarking from San Diego, where we live was perfect. My niece, who is 48 years old is a Disney maniac. Halloween on the High Seas was a bonus. She has recently been diagnosed with ALS (Lou Gehrig's Disease). Life span for her, living out of a facility is 12-18 months. This was perfect timing. I tried to book a handicapped cabin, but they were taken, so we booked a verandah cabin 7106. I arranged wheelchair assist for embark and debark. This experience was awesome. From the time we walked through the port doors, throughout the cruise, and debarkation, every crew member did everything they could to make it easy for her, and a memorable experience. I hope Disney continues these repo itineraries because I plan to take my granddaughter next time. We can't say enough about how thankful we are for everything from Disney. Read Less
17 Helpful Votes
Sail Date: September 2017
This was our experience: I usually travel with my immediate family of four and my extended family members in total of 10. We have previously traveled together on the Disney Fantasy for a New Year’s cruise experience in 2016-2017 out ... Read More
This was our experience: I usually travel with my immediate family of four and my extended family members in total of 10. We have previously traveled together on the Disney Fantasy for a New Year’s cruise experience in 2016-2017 out of Port Canaveral to the Eastern Caribbean and that was such a memorable experience with no complaints. We even decided we loved it so much that we would try to make it at least a yearly vacation experience together and possibly with additional family members in the future. We have even booked two future cruises together. We recently traveled together on the Disney Wonder from September 15-17,2017 out of San Diego and we experienced numerous issues during our cruise experience that we felt should be addressed. Having traveled with Disney before we were so excited to make more memorable moments only to find these moments was nothing like our previous experience. This time my wife had health concerns that required her to have vegan dietary concerns. We were glad to find out that we were able to pre-select online prior to our cruise well in advance. I was also able to pre-order online for my 6 year-old sons birthday celebration by ordering a “Birthday celebration package“ to be available upon arrival to our stateroom. In addition, I was able to pre-order online for my wife a “Romance non-alcoholic package” of a rose, apple-cider, box of chocolates and two Disney bathrobes. My wife and I were so excited to see our sons face the minute we opened our stateroom door to video tape his expression the second he would see his birthday celebration. My son was so excited to be celebrating his birthday while on a Disney cruise. I was also excited to surprise my wife with the “Romance package.” Our traveling party was also excited to be able to pre-check-in early online in order to obtain a good boarding time so we could experience the ship earlier prior to sailing. Upon arrival our traveling party immediately saw the difference from our previous cruise experience in Port Canaveral, Florida. This time we noticed that EVERYONE was already occupying all the seats and standing room only at the Port lobby. No one was able to board per check in times and we literally looked like cattle awaiting instructions. The boarding for everyone began around 1:15 pm. Granted it was in boarding numbers but it was in a continuous order so by the time we entered the ship we were being quickly herded to ONLY eat at Tritons restaurant. When my cousin asked if we could eat at the Cabanas area we were told no and were forced to eat at Tritons. My first lunch experience with Tritons was not a good experience. First, my wife asked for the vegan menu options and the staff looked at her, as they had no idea what she was talking about, calling her “the vegan lady.” She was forced to request the vegetarian option but had to eliminate most of the items that would not comply with vegan options. I had ordered the Chicken Caesar salad and after an hour of waiting when it arrived I tasted it and it was no Caesar salad I have ever tasted. The dressing was Italian and it just was not what I ordered and the lettuce was so wilted it looked as though it was just taken out of a freezer. I made staff aware and they said I could order something else but by that time an hour had passed and I just was not ready to wait any longer. The rest of my party had numerous complaints of their food quality too so I knew it wasn’t just not me. After our lunch we walked up to the 9th deck to see that Cabanas had been opened the whole time and we even asked the staff and they said we should have went there. By this time our staterooms were ready and I told my wife to get the video camera ready for me so I could film my sons expression for his birthday room celebration. She opened the door and to my surprise the room had not been decorated and I was so upset because I knew I was charged already from my credit card. I immediately looked for the “Romance package” and only saw the chocolates, rose, and cider. I was so upset not to find the bathrobes and I called guest service to express my concerns. I could not understand the staff and when I hung up I was unsure if my message was received. In the meantime my cousin who we had in the stateroom next to us showed us the Silver Castaway member gift in his stateroom and I began to look for ours with negative results. My sister who was down the hall came to say hello and she found out that she too did not have any Silver Castaway member gift. We were able to flag one of the stateroom hosts in the hallway and told them what had happened and they said they would see what they could do. After our safety drill the stateroom host walked to my stateroom and as I was in front with the door opened she handed me my two robes with my wife next to me and said here are your robes, which I was very concerned because the surprise was NOT what I had paid a lot of money for. The host also told me that if I still wanted the “Birthday celebration” she could do it after dinner. She said this while my son had been standing right next to me hearing all that was said. So much for my surprise for my son! During dinner we found out that what we had clicked on online with the Disney site was worthless for a Vegan option as NO restaurant to sit down or quick-service had any vegan options and again my wife had to make her own selections from a very limited number of food items. I will say that the dining staff did make do with what they had to make a somewhat vegan option. It was definitely not a meal that was well thought out. One of our experiences with the quick-service meal was a very bad experience that literally took my wife at least 40 minutes to get somewhat resolved. She asked the staff for a veggie burger and asked if it had any animal products. None of the staff had a clue and we waited for a chef to come solve the problem. He finally arrived and he needed to look at some cookbook and said there were no issues. The staff provided my wife with what we thought was a veggie burger and she took a bite only to find out it was a fish sandwich! Man they were lucky my wife did not have an allergic reaction! Our children were so excited to also celebrate “Halloween at Sea” but again we experienced a very unorganized event. The game and candy lines were so unorganized that there were so many people not knowing where a line ended or began. It was so bad that our kids did not want to participate because they felt they would be trampled upon. We began to get so frustrated because it could have been a very easy fix by not having all the games only in the main lobby and allow them to have various stations within the three levels of the atrium. You know something is bad when a child does not want any candy or games. Somewhere we had heard that Disney only allows the best staff to work on the best ships and I think this trip we began to find this to be true. During our cruise we noticed that the staff were NOTHING like the staff we experienced on the Fantasy. After talking with other travelers we ALL had the same findings and like concerns in regards to food quality and food staff. One first time traveller actually told me he was not impressed with the quick-service meals and I told him I knew exactly what he spoke of. All of my traveling party spoke of how the quality of the quick-service meals was just very bad. We only ate at the quick-service once and that was after our experience with my wife, an order of hamburger, chicken strips, chicken burger with fry’s experience. I will say that the sit down dinner service was very good, but then again there was the issue of my wife and her vegan options not up to Disney’s so-called pre-selected online request. As our cruise began to come to a close my traveling party and us sat only to realize that our cruise was nothing like our Fantasy experience and we hoped that this was only a fluke experience because we have two future cruises booked and hoped of many others to come. We began to question if we should cancel our future cruises, but we still had on our mind the Fantasy experience. Our concern is that we paid a lot of money for our cruise and would expect what we know Disney is famous for. I especially did not appreciate that I was charged for services that I frankly did not receive. That is from the pre-ordered packages to my wife’s designated vegan dietary needs. My question to Disney is, why have a pre-selected online dietary option that you are unable to accommodate and mislead us to believe it would be honored? Had we known of this I would have never had placed my wife in a situation where she had to be very selective in what she ate. I recommend that Disney immediately implement on ALL their food menus whether its quick-service or dining an actual “Vegan” menu item so that future guests do not have to be stressed the task of ensuring their meals meet those vegan requirements. My wife left the ship so exhausted and stressed of having to speak to ANY food staff of what she could and could not have in order to eat. Something as small as the popcorn she was unable to eat because she was told it had butter. So for her it was so much not a vacation but rather an exhausting experience. To put it in terms of money, in no way did she get her fair share of dining experiences. This cruise was nothing what I know Disney would expect if they were traveling on their very own ship. No one on their vacation wishes to have any concerns while vacationing. I felt as though this experience lacked the organization that I know and have experienced from Disney. I truly believe Disney needs to ensure ALL staff is well trained when dealing with dietary concerns. Read Less
28 Helpful Votes
Sail Date: May 2017
We just got back from our disney cruise and it was not a great experience. My number one complaint surrounds the fact there is zero disclosure prior to buying your cruise ticket that children under 3 will not be able to play in the pool or ... Read More
We just got back from our disney cruise and it was not a great experience. My number one complaint surrounds the fact there is zero disclosure prior to buying your cruise ticket that children under 3 will not be able to play in the pool or splash area, this was one of the main reasons we were attracted to this ship. If I had know the only area a 2 year old could be was a closet size are with nothing to do I would not have booked the trip. Dory's reef is pathetic and needs a serious update. My 2 year old wanted to play with her older sister and could not and we were stuck in the middle the whole trip. This experience extended into the oceaneer lab and and etc etc... Also the child care area set up for my two year old consisted of a few cribs ad rocking horse, we could not subject him the boredom anymore. My suggestion is to disclose during the booking process that 2 year old children will have nothing to do so wait until they are three or at least be warned they will not have access to the pool or labs. Also the water slide was broken on the first day of our two day trip. The water slide was another major reason I choose this ship. I also think the windows of activity should be spread out, I arrived a few minutes behind schedule and they would not let my daughter visit with Cinderella. That was a tough one. We arrived at our Dinner and were seated right away. We ordered a few drinks ate some bread and got settled in, a few minutes later the waiter came to us and said we were in the wrong seats and we had to move. We had to get up from our table carry our two children over to a new table which was already seated with four other strangers and try to get resettled with a two and four year old in tow. This was very embarrassing and I feel that if the waiters made a mistake they need to own up and tell the other people they made a mistake and they will be sitting at a different table. They should not have embarrassed and inconvenienced us with their mistake. We did not go back for the second dinner, and we were charged gratuity which I feel should be refunded. I attempted to speak with guest services on the boat but the line was about an hour long, not ideal with two small children. BE WARNED you must get any refunds prior to leaving the ship, I asked them to look into this and they refused because it was too late "they already charged me." I packed a grey jacket in my suitcase and put it by my door the final night to be transported for us in the morning. The grey jacket was not in my suitcase when I got home. I believe it was taken. Read Less
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