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1 Helpful Vote
Sail Date: November 2018
Here are 10 Quick Things You need to know 1. This ship is over 20 years old and it shows. From rusty spots on the balconies to musty smells in the rooms, this ship is definitely showing it's age. 2. The dinner food is ... Read More
Here are 10 Quick Things You need to know 1. This ship is over 20 years old and it shows. From rusty spots on the balconies to musty smells in the rooms, this ship is definitely showing it's age. 2. The dinner food is mediocre. It's served lukewarm because they're serving hundreds of people at once so chances are your food was waiting to be delivered to your table while they got all the dishes ready. 3. The Staff is amazing and they definitely take service to the next level. 4. Bring you're own camera for the character photos. The staff will use your camera and take one with the cruise photographer's camera. Their digital photos cost $250 for 20 photos. At such a ridiculous price it makes no sense to purchase their photos if you have a good camera. In fact this may justify getting a good camera if you want lots of pictures with characters and princesses. 5. If you have a stop at Walt Disney World link your tickets and book your FastPasses 6 months in advance if possible. 6. The character breakfasts and excursions book up early. You need to book those events the minute they become available. 7. You don't need to book character photo experiences because there will be an opportunity to take a photo with almost every character at some point and time as long as your willing to wait in line for 30mins to an hour. 8. Everything is billed to your credit card so no need to bring cash unless you are going to Disney World. Then bring all the cash you can, because that place is expensive. 9. Download the Disney Cruise App before you board. The cruise Wifi is overpriced and slow. They will give you 50MB free if you stop by Guest Services on the first day but that disappears quickly. You can see your 50MB just trickling away on their app even when you aren't doing anything. 10. The pools and hot tubs are small. The first day the family pool was full of kids and parents to the point where you could barely move. At the same time the adult pool had 3 people in it with room for 40 more. Read Less
Sail Date: November 2018
First Disney Cruise, 3rd cruise overall, first time Concierge service, ship was in great shape since it's the 1st one to sail. Will be very hard if we sail again not to get Concierge service. Our Concierge team of Alina, Emannela and ... Read More
First Disney Cruise, 3rd cruise overall, first time Concierge service, ship was in great shape since it's the 1st one to sail. Will be very hard if we sail again not to get Concierge service. Our Concierge team of Alina, Emannela and Nicky were fantastic, there for every need. Our Serving team of Hilash Harinath, Cornel Besoi and Dumitru Cabut were all great and finally our stateroom host Flore Mihai always had a smile on her face and helpful. As for the Cruise leaving N.Y. In Nov on Sat. was a little chilly didn't start to feel warmer till Monday. My step-daughter & granddaughter finally got to use the pool & hot tub by then. Tuesday we arrived at Castaway Cay which was beautiful, Temp was about 85 but windy so no feeding the stingrays, wind surfing and jet ski's, but still had a great time in the water. We also had a Cabana #12, very close to the restrooms and not too far from the food. Then Wed. on to WDW again very warm and very crowded (Magic Kingdom). Back on ship early, Thurs. was Pirate Night and show was very good including the fireworks, was surprised it wasn't moved inside because the sea was a little rough. Overall really nothing bad to say about the cruise at all. My family on the other hand was a different story. Never had breakfast other than in the cabin so it was boxed cereal and Danish etc. Went to Concierge Lounge a few times for coffee and finger sandwiches and desserts. Not to sound harsh but don't bring anyone who can't get around very well, needed me to hold on to even with a cane. Granddaughter had a great time but could never get off the phone and play games. She did join the tweens club and went there a few times and did say she had a good time why she didn't go more I don't know. Also don't bring someone who doesn't like crowds, our day at WDW was very crowded and warm. We arrived at WDW about 9:30 am, then went thru security which took way too long need more agents, so it was about 10am by the time we got into the park, by 1:30 our granddaughter was ready to leave are you kidding me (10 yrs old) Used our 3 V.I.P. passes in no time so only went on 3 rides, Haunted Mansion, Pirates and Splash Mountain, that's it so WDW was a waste. Never saw Epcot, Animal Kingdom or Hollywood Studios. Got to see the new movie "The Nutcracker" was ok not one of Disney's best. Never went to any shows, pretty much stayed in the cabin # 8534 which was very nice but at times heard people running on deck 9 so if you don't mind a little noise here and there then cabin is ok. Sat out on the Verandah only 2 - 3 times another waste and finally dinner, you have dinner at 3 different restaurants, well we went to each restaurant just 1 time each so the other nights we ate in our cabin. So overall for all the money spent it wasn't worth it. Would I go again, yes just with different people. Read Less
3 Helpful Votes
Sail Date: September 2018
We were a party of 7 adults (from 20 to 76 years old) all on our first cruise. We departed from New-York and disembarked in Quebec City. Both embarkation and disembarkation went exceptionally well. We never felt like there was almost 2000 ... Read More
We were a party of 7 adults (from 20 to 76 years old) all on our first cruise. We departed from New-York and disembarked in Quebec City. Both embarkation and disembarkation went exceptionally well. We never felt like there was almost 2000 people getting on and off the ship. The Disney Magic is a wonderful ship. We enjoyed that it it not too big or too small. We had plenty of public rooms to hang around and every single decor detail was perfect. The ship is in really good shape for its age. Crew members are working day and night on repainting and cleaning, making the ship look as new. The most outstanding thing is the cleanliness. From the pools to the lobby to little corners of public spaces. Everything shines and crew members are cleaning 24/7. The furnitures all over the ship looked and felt high quality. We were 3 adults in a cabin and 4 in the other. We were anxious that the single beds would be uncomfortable for adults, but they happened to be very comfy (my 20 years old sister is very picky and said she slept very well in those beds). We all had great nights of sleep. The deck 2 is really quiet all day and night. The cabin is so big that we had enough room and private space for 4 adults ! There is more than enough storage space. The split bathroom (one with toilet and sink and the other with bathtub/shower and sink made getting dressed and everything really smooth with 4 adults in the same cabin. The thick curtain to split the cabin in two was also really useful. The food on the ship was overall very good and better than i expected (i read a lot of reviews before cruising). We tried the specialty restaurant Palo for dinner. The food was good but not exceptional. We wouldn't recommend it, since the food in the main dinning rooms was really good. The service was outstanding in all the complimentary venues. There was a lot of variety in the buffet menu and the offering was different every time we went. The food at Lumiere's for lunch was excellent and the service really smooth. The ambiance was perfect when we wanted to escape the noise of the buffet and have a 3 course meal for lunch. We knew that Disney Cruise Line was renowned for its onboard entertainment and we learned why. The quality of the shows is amazing. Even the older ones in our party, who don't know a lot about Disney Characters and Movies, had a wonderful time. It really was outstanding for a ship of that size. There was always something to do all day long. We never managed to do everything. One great thing was that the pools were heated, which was perfect for colder Fall weather. We enjoyed the quiet adults only pool. There wasn't as many kids as we expected on the ship and we don't see them a lot since they are spending most of their time in the kids clubs. We chose a Disney cruise for the outstanding guest service and our expectations were exceeded ! Every crew member was friendly and very professional. That service is worth the price ! The excursions were a little too expensive. We visited a Hydro-electric Dam in Baie-Comeau and we enjoyed our tour, but the price was a little bit too much. For the other ports, we walked around by ourselves since the ship was docked close to everything. Special mention to Saguenay, where the welcoming celebrations were amazing ! The fireworks in Québec were also incredible ! Reminded us of the ones in Disney World ! We already booked our next Disney cruise for next September ! Read Less
2 Helpful Votes
Sail Date: November 2017
We chose a Disney cruise because we've never done one (Disney) and there were some sailings out of NYC which saves us a flight. To review a Disney cruise, I have to break it into two pieces: a) Disney and b) Cruise. For the ... Read More
We chose a Disney cruise because we've never done one (Disney) and there were some sailings out of NYC which saves us a flight. To review a Disney cruise, I have to break it into two pieces: a) Disney and b) Cruise. For the Disney part, it was potential 24/7 Disney immersion. If you love Disney, this will press all the buttons. Ongoing character meet-and-greet, Marvel day-at-sea, a day at WDW parks, movies, theatre etc. That being said, if you’re not a total Disney nut, you may wish to think about either choosing a bigger ship with more amenities or another cruise line. I can’t personally justify paying twice as much for a cruise when there were a lot of things that lacked vs. my experience on other cruises. Karl Holz, President of Disney Cruise Lines, said it best: “We’re an entertainment company that just happens to have a cruise line.” Even though there were some OMG moments on the cruise, they lost their luster due to lacking in other areas. Definitely not the best run cruise line I've experienced. The food in the dining rooms were great, and the Animator’s Palate was a wonderful experience, but the food experience throughout the rest of the ship was lackluster at best. Cabanas (the buffet) was repetitive and wasn’t even open for dinner. Dining is done in early or late seatings and even though we booked 2+ months in advance, we couldn’t elect the early seating and we have two kids under 6. This made for a tough dining experience with the formal dining (tired kids waiting course after course). The other option was to choose the “fast food” but for some unexplainable reason, there are no silverware setups outside anywhere after mid-afternoon, and if the weather is lousy, there is NO option to eat inside unless you go back to your cabin. I honestly don’t get that at all. Very frustrating. If you find a Disney cruise that goes to their private Castaway Cay, lucky you. I thought it was great. That was a highlight for me for sure. The cabin was unremarkable save for the 2-part bathroom. There is a WC separated from the bathing area which could make for a more convenient morning when more than one person needs primping. The cruise propaganda kept going on and on about their Broadway-quality theatrical performances, and their claim is valid based on talent and set design but how many kids do you know that would enjoy sitting thru Les Miserables? I find that my other experiences in the theatre on similar sized ships to be more interesting and with much more variety. Again, if you LOVE Disney and don’t mind hearing Under the Sea a dozen times in a week, you’re probably in the right place if it’s worth the much higher fares to you. The service and cleanliness were not on par with what I expect based on sailings on other cruise lines. On NCL, for example, almost every single employee was effusively outgoing and attentive. I did not get that impression with the Magic. Not that the service was bad, but not up to par versus the rest of the industry. And I remember walking the ship in the early morning on NCL cruises and seeing them cleaning things I would never ever think would need cleaning, yet they were steam cleaning and wiping down every corner and cranny they could find. It was not rare that I’d find rice krispies or popcorn littering carpets and chairs throughout the Magic. Railings were grimy and salty at times (both public and in my cabin) which I’ve never noticed on any other cruise ship. There is also no private, quiet adult area on this ship. What’s that? You’ve heard about Quiet Cove, the 18+ area reserved for adults? Well, yes, I thought that would be my respite too. But alas, it’s a thoroughfare for families between the 2 main pools and the aft elevators. As well, deck 10 is right above which is a main thoroughfare for kids going to the Wide World of Sports courts. So its status as a quiet, adult-only area is in title only, not in practice. On the flip side, the kids club was just a free-for-all with a bunch of video games and TVs. When our kids would come out of the NCL version, they'd be so excited about what they did and the new friends they met but with Disney, I'd walk in and they'd be unengaged, watching TV or playing video games. More than one time I walked in and found my kids amongst a few dozen sitting a few feet away from a huge TV playing Mickey cartoons. Although they DO have counsellor-led activities, they're not nearly as engaged with the kids as what I've experienced elsewhere. TL:DR – unless itinerary, departure city or a need for a Disney fix is of utmost importance to you, I cannot recommend the Disney Magic. Either try a newer Disney ship or find a different line and save your money (or take two cruises!) Read Less
Sail Date: November 2017
We chose this cruise because: 1) It's Disney! and 2) the convenience of sailing from the NYC area. DCL does not disappoint when it comes to entertainment, friendliness, and making you feel welcome. The shows and Marvel characters ... Read More
We chose this cruise because: 1) It's Disney! and 2) the convenience of sailing from the NYC area. DCL does not disappoint when it comes to entertainment, friendliness, and making you feel welcome. The shows and Marvel characters were fantastic. There were four sea days on this trip and we did not run out of things to do. Castaway Cay was excellent, but time for a change to the lunch menu on the island. Food on the ship was very good, but time for some changes to the menu too. Our day at WDW was the highlight of the trip. Our 9 yr old daughter loved the Oceaneer Club and Lab. She spent any free time engaged in the activities. Disembarkation was the fastest we've ever experienced. We walked out of breakfast and found no line to get off. We picked up our luggage, went through immigration, and were in our car in less than ten minutes. Read Less
5 Helpful Votes
Sail Date: October 2017
This was our third Disney cruise, the second time on the Magic. The Magic and the Wonder are sister ships, nearly 20 years old. The Fantasy and the Dream are larger, more modern in every way, and only 5 years old. After cruising on the ... Read More
This was our third Disney cruise, the second time on the Magic. The Magic and the Wonder are sister ships, nearly 20 years old. The Fantasy and the Dream are larger, more modern in every way, and only 5 years old. After cruising on the newer Fantasy, and now back again on the older Magic, the positive factors of the newer Fantasy/Dream just scream at me - the whole time this cruise on the older Magic, I was mentally comparing/contrasting the older to the newer ships, and the older come up far short, sadly. The staff is doing a great job trying to keep the ship spiffed up, but it’s like putting lipstick on a pig, frankly. On our balcony, there were so many paint chips that had chipped off, collecting on the balcony floor, it was unsightly and only brought attention to the rust - you could see the rust at the base of the balcony walls and how the staff valiantly paints over it to hide it, but the paint just flakes off - of course it does, it’s physics. And the flow of the ship, meaning the poor configuration of the public hallways and the very tight buffet, to name a few issues…….the most glaring and dangerous issue is Deck 3, the area in front of the Promenade Lounge. As a passenger, if you want to traverse the length of the ship on Deck 3, which is something you’re going to do every single day as the Atrium is on one side of the ship and if you want to go to Carioca’s for a meal, or anything on that side of the ship, you have to pass through the choke hold passage at the Promenade Lounge. This passage is roughly 6 feet wide - so, picture two way traffic, traffic that includes strollers, wheelchairs, walkers, whole families - and add to that, tables and chairs all along the porthole windows which is part of the passageway - MAYBE, if they’d at least take out the tables and chairs, the passage wouldn’t be as dangerous. Deck 4 is also very dangerous, in this exact section but a deck above. Shutters, the photo shop, has a doorway opening that goodness help you if you’re looking down at the photos you just purchased, as you’ll walk straight into a staircase and plummet down - literally the entire doorway opening spills directly into this staircase. You have to walk out of the doorway and walk immediately to the left to avoid tumbling down the stairs. So, in this same vein, let me try to get across the horror that was disembarkation - but nothing I can write can possibly portray how bad, and how very dangerous, it was - this is not hyperbole. You exited the ship Deck 3 Midship - remember that - never ever take the aft elevator on disembarkation day. ALWAYS take the midship elevator and skip the line spilling from the Deck 3 aft elevators filled with literally hundreds of people who are simply standing still as they cannot move due to the number of people. It took us 30 min to traverse a distance that would on a “normal” day, take 2 minutes - and it “only” took 30 min because we cheated the line twice in sheer desperation so as not to miss our transportation. We left our cabin at 8am, took the aft elevators to Deck 3 and could barely get out of the elevator, as the entire area was JAMMED with people waiting to get off the ship - can we say claustrophobia? Can we say NO ORGANIZATION, NO CREW around, anywhere, to help or direct?? It was chaos. People were having to group on the stairs, going up and down, just to get out of the way so that people could exit the elevators - the hall was jammed, no one could move as there was no flow, yet the elevators kept spilling out people, so people had to congregate on the stairs. These are full families, young kids SCREAMING, strollers, wheelchairs, walkers, luggage, baggage of all kinds as remember, this is disembarkation - when you get off the ship for the very last time. Everyone has to cram through the Deck 3 bottleneck at the Promenade Lounge that I just described to you in the above paragraph! And no one had bothered to at the very least, remove the chairs and tables which further clutter the chokehold passage at this point! So everyone is emptying the aft elevators with their children and belongings, clogging the area at the elevators because the Promenade Lounge chokehold passage is clogged as the line to get off the ship is so long as every single person is exiting the ship. COMPOUNDED by the bizarre fact that the restaurant located on Deck 3 aft, is open for breakfast!! HOW INANE!! Open Animator’s Palate on Deck 4 for breakfast, as that is out of the way! SO, you’ve got the clog from everyone getting off but there are also lots of people that are flowing against the crowd, to get into the restaurant, OH GOODNESS, it was chaos. And as I said, no staff anywhere in site to help direct, to separate those trying to get off from those that were going to breakfast. Let me say this - without a shadow of doubt in my mind, regarding the mob of unmoving people at the elevator - if a fire had broken out, we would have all perished. I am not exaggerating one iota. A fire hazard like none I’ve ever encountered. To end what was a very pleasant cruise in many respects, this way, well, it left a very sour taste in many mouths. Let’s return to the topic of how this ship is nearly 20 years old…….the first two days of our voyage were extremely rough sea wise - the Captain had to skirt two storms, a nor’easter in the north and Hurricane Philip which was shooting up from the south - lots of people were seasick, things were crashing about in the buffet, in the Anna and Elsa photo opportunity in Animator’s Palate, the very heavy table number paint brush holders were falling down - all sorts of things were being tossed about, including people, all over the ship for nearly two full days. And that’s ok, can’t be avoided, and it could have been worse had not the Captain done such a great job. But, so here’s my story - on the second night of super rough seas, we returned from dinner, and an access panel above our bed had come open so that it was hanging open over our bed. I called Guest Relations and a maintenance person was there in 5 minutes and took care of it - he had to replace a screw that was there clearly from it happening before, as the original single lock must have given way before, such that a screw had to be put in to hold the panel tightly shut. With the panel opened, we got to see a bit of that pig that I’d mentioned, you know, putting lipstick on a pig? The inside of the panel had wires and some sort of junction box which is part of the workings of things, but it was also filled with lots of dirt and more disturbingly, sometime in the past, someone had stuffed a bath towel into this panel to most likely, as we don’t know precisely why, quiet rattling wires, as there were a lot of wires inside. So the towel was clearly a bandaid fix to a prior problem, that had never been fixed - otherwise the towel wouldn’t have still been there. I wonder about the safety here - wires, a junction box of some sort, and a towel shoved up all around that, and had been there for who knows how long………another thing that came loose in our cabin was the bed that is pushed up into the wall - not the bunk bed in the ceiling, but the bed in the wall. The screw holding that in place came loose and the bed would have come hurtling down EXCEPT, thank goodness or else I would have been bashed in the head!!!, we had the two cabin chairs against that wall, which was the bed in the wall - so the bed came down on the tops of the chairs. Oh, what if I’d been sitting in one of the chairs? So, ya, another issue that speaks to the age of the ship - ships encounter high seas, that’s normal - but over the years, the screws that hold things in place, like our ceiling panel and the bed in the wall, come loose and dangerous situations can occur. Another issue speaking to the age of the ship - in our cabin, there was a structural support pole in the middle of the traffic flow - in the middle of the night in the dark, you would walk right into it! To help that not happen, staff had placed glow-in-the-dark strips on it, so at night, the pole glowed. This fix works, you do see the pole in the dark, but this kind of design would never happen in the newer ships. The entertainment on Disney ships is truly Broadway caliber - not just Broadway style, no, it’s Broadway caliber. If you didn’t know you were on a ship, you’d think you were at the New Amsterdam Theater! The production quality, the sets, the costumes, the talent, the special effects! And the guest entertainers are outstanding! Plus, there are pop-up entertainment venues, if you will - such as on this cruise, with TANGLED being one of the main shows, an offshoot was that the Thugs from Tangled “took over” O’Gills, making it the Snuggly Duckling tavern from the movie, oh the fun, it was super clever - especially the adult version of the takeover in the evening, once O’Gills became “adults only”. All of the Halloween activities were terrific - the Pumpkin Tree, the “Caretaker” who told fun stories, trick-or-treating, beautiful decorations, all very well done and lots of fun. And what is wonderful, is that there is a cruise within a cruise, as there is a cruise director just for the adults, and a whole section of the ship where only adults are allowed, including a beautiful outdoor pool, the outdoor bar Signals, an adults only coffee shop, Cove, where every morning we ordered the most delicious pumpkin spice lattes (as good as Starbucks!), adult shows in the adults only theater at night - and the list goes on! What was very disappointing is that the stunningly beautiful adult bar, Keys, does not open at night until 6pm. This is poor timing, in regards to the first theater time of 6:15pm - every night, at 5pm, we wanted to go to a bar, timed before the 6:15 show - we didn’t want to go to the super casual O’Gills nor did we want to go to the Promenade Lounge which is nothing more than a waystation in that horrible bottleneck hallway. We do love the outdoor Signals, but the weather did not often comply with sitting outdoors on this cruise. Keys should open at 5pm. Without the slightest doubt in my mind. That was a big disappointment for us this cruise. Marvel Day at Sea was excellent - Marvel themed activities, speakers, all day and well into the night. There were Marvel character photo shoots for which you needed a ticket, as well as characters that were roaming decks 3,4 and 5 - Dr. Strange, Hawkeye, Gamora and Star-Lord being some of them. When you stopped and talked to them, they asked if we’d seen any suspicious activity on the ship, things like that, so that we knew that they were protecting us, as all super heroes are supposed to do - so fun! The food all throughout the ship, was Marvel themed, the staff all had Marvel accents to their uniforms, and on and on - suffice it to say, they did one heck of a job, in getting the Marvel theme across every venue and aspect. The Marvel nighttime show on Decks 9 & 10 outside was excellent - all of the Marvel characters were on stage, and the action was interwoven with pre-recorded footage of the bad guys taking over the ship, filmed some other time when there were no passengers around, along with perfectly timed fireworks and pyrotechnic special effects - it was thrilling, very well done! Due to the high seas the first two days of the cruise, several activities and shows had to be rescheduled but all in all, no one missed out on anything. Safety first, and crew made sure everyone was ultimately happy. One thing that was missed were the fireworks for Pirate Night at Sea - in order to set off the fireworks display, the ship has to stop, but, because we lost quite a bit of time in the two storms, with the Captain having to divert this way and that, he couldn’t take any time off our already delayed path to stop for the fireworks. The outside show still went on, but without the fireworks. And as a note, Castaway Cay was our first port of call, and we ended up only being one hour delayed to arrive due to favorable currents that the Captain caught, that and not stopping for fireworks on Pirate Night. This did effect the popular 5K Castaway Cay run, which was sadly not run on the island, but rather on the outside running deck on the ship. In addition to lots of on board entertainment as I’ve mentioned, there are many character interaction opportunities, movies in the theaters (Walt Disney Theater and the Buena Vista Theater), incredible Disney programming on your cabin TV, trivia games, crafts, animation classes, enrichment talks - loved the talks, such as the one about the Disney Studios Innovations - I even took notes! We were two adults, no young kids, but the child only programming is simply beyond compare. There are really too many activities to comment upon. And don’t forget the gym and spa - fully equipped with many classes, free as well as ones that have a fee such as the boot camp classes. The spa is beautiful, we toured, but this cruise didn’t take advantage of it - too many other things to do, which is saying a lot, considering there were 4 sea days on this one week cruise! The crew did a great job filling those 4 days with an abundance of things to do. There were only two ports of call, Castaway Cay and Port Canaveral. In Port Canaveral, 98% of the passengers took advantage of the 'included with the cruise’ Park Hopper ticket to Disney World. The ship was in port from 7am - 1am the next early morning! We got the 7:30am bus to Magic Kingdom. All transportation is included in the ticket, as well as 3 Fast Passes - golden Fast Passes as I called them as there was NO restriction on the Fast Pass use - it was exhilarating to walk up to the 3 major rides in EPCOT - Soarin, Test Track and Frozen, scan my ticket provided by the ship, and walk into these rides at the time I wanted - didn’t have to decide in advance, nope, just go when the spirit moved you! As a Disney World veteran, these 3 cruise ‘golden' Fast Passes were super cool, made us feel like VIPs! EPCOT Food and Wine Festival was going on, so we spent the vast majority of our day there, lovely! Buses from the parks were running continuously back to the ship and there were perfectly placed signs directing you - very very smooth process, excellent day! So how do I balance the horror and legitimate risks of disembarkation, the solid reasons why this ship is so old and dangerously configured that it should be sold to one of those offshore casino companies, or scrapped, against a crew that does one heck of a job providing the passengers with a solid experience? Hmmmm, well, we are sailing on the Wonder in February, as it fit our schedule, but honestly, after that, for a Disney cruise, I will only sail on the Fantasy or the Dream (famous last words?? to be continued!) Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise because we had heard so many good things about this cruise. We were 3 cousins traveling with a disabled adult in a scooter. Exiting the boat was a nightmare for a disabled adult. Everyone was lined up on the third ... Read More
We chose this cruise because we had heard so many good things about this cruise. We were 3 cousins traveling with a disabled adult in a scooter. Exiting the boat was a nightmare for a disabled adult. Everyone was lined up on the third floor cattle car style ready to leave. After several phone calls to guest relations we were told that his rental scooter was to be left in his room and transferred to a wheelchair. Finally, we then were told that he had to leave his scooter on deck three. When we arrived on deck three it was packed with people and this elderly person was forced to wait in line for almost an hour. Why aren't provisions in place for disabled adults with assistance vehicles provided with priority exiting strategies. As a result he missed his ride home forcing us to delay our transportation home because we could not leave him alone on the terminal to fend for himself. The cruise lost it's magic for him. I wanted this cruise to be special for him and it was a nightmare trying to get him off the boat. I questioned guest services several times about the procedure for exiting with a disabled adult. I was assured that it would be seamless and easy for him. How hard is it to plan for the few disabled people that were on board a pleasant and early exit strategy for their luggage and transportation before the general guests on board exit the boat. In addition the food on the boat is mediocre at best. We have been on other cruises and the food is much better. However, service in the cabin and dining was excellent. I slept on the sofa that was converted to a bed. The mattress was horrible. I asked guest services to rectify the situation. Nothing was done with the awful mattress. No phone call from guest services was received instructing me that this issue could be resolved. Read Less
Sail Date: October 2017
Disney does an excellent job of entertainment. Disney shows were Broadway quality in both talent and production. Ship seemed a little too crowded for outdoor shows, and for family pool areas. Definitely liked the rotating dining (you ... Read More
Disney does an excellent job of entertainment. Disney shows were Broadway quality in both talent and production. Ship seemed a little too crowded for outdoor shows, and for family pool areas. Definitely liked the rotating dining (you dine in three different dining facilities during the week, with different chefs, but same servers). Will do again as a large family event. Will probably not do again for adult only. We did not have the opportunity to utilize any of the adult only venue, so you should rely on others if you are planning this for adults only. The attentiveness to the passengers was mostly excellent. Unfortunately, when we did have a problem, and asked a crew member for assistance, was told no, and was told no again when we asked to see the cruise director. After making a complaint at guest services, they did address this matter. Not certain if this is a good value or not... However, ignoring that, would recommend Read Less
2 Helpful Votes
Sail Date: October 2017
Family oriented, great service and excellent entertainment. No need to spend any money, attention to detail and comfort in every aspect of the cruise gives you the ability to enjoy the cruise and kids had a blast! Entertainment was ... Read More
Family oriented, great service and excellent entertainment. No need to spend any money, attention to detail and comfort in every aspect of the cruise gives you the ability to enjoy the cruise and kids had a blast! Entertainment was well beyond our expectations for a ship's and there was always something to do for both kids and adults. Disney has a lot of resources and their staff are very well trained to please the kids and had a few surprises. Food was very good for both meat eaters and vegetarians. Staff all over were always helpful, polite and friendly. Ship was very well kept, clean and did not looked old or lacking in any sense. We spent very little extra money on a few luxuries but we could have been fine without. The kids loved Disney island and the the stop and Animal kingdom/Epcot (included in price). Only complain was the wait time for a picture with Super Heroes even after having an appointment time. Great Vacation! Read Less
Sail Date: October 2017
This was my second time on the Disney Magic with my two daughters 16 and 11. I love these cruises as it gives me time to myself and time for us together. My girls are adventurous eaters and had a lot of fun trying new things. I have a big ... Read More
This was my second time on the Disney Magic with my two daughters 16 and 11. I love these cruises as it gives me time to myself and time for us together. My girls are adventurous eaters and had a lot of fun trying new things. I have a big sweet tooth that I don't indulge at home and every dessert was on the mark. We had an inside cabin which is nice because it's very quiet and will get very dark allowing for a great sleep. Our stateroom hostess was sweet and hard working. In and out quickly but with the room looking spotless. The only thing we didn't like about this particular itinerary was our day at Disney World. The three of us agree we just aren't amusement park people and much prefer the calmness of the ship. I have a place holder booked and am hoping to cruise the EBTA in 2019 if not something sooner. My 16 year old was hardly out of the Vibe. She particularly liked the Castaway Cay teen excursion where she went bike riding, snorkeling, and on a speed boat. My 11 year old was happy with the Edge but also happy to chill out on the deck or in the room. I did several new things this trip including the Castaway Cay 5k (my very first!), attended two sessions of Anyone Can Cook, and played a round of free bingo. Swam lots in the adult pool, used the walking track on deck 4, and walked on the treadmill in the gym like last time. Read Less
4 Helpful Votes
Sail Date: October 2017
Hello, My family and I recently returned from our first Disney Cruise. We did the 7 night Disney Magic Cruise (10/14-10/21) from NY, to Castaway Cay, to Port Canaveral. I cannot express how amazing this trip truly was. Every facet of ... Read More
Hello, My family and I recently returned from our first Disney Cruise. We did the 7 night Disney Magic Cruise (10/14-10/21) from NY, to Castaway Cay, to Port Canaveral. I cannot express how amazing this trip truly was. Every facet of the cruise exceeded our expectations. The ship was immaculate and well maintained. The food quality was amazing and delicious no matter where we ate. We generally stuck with Cabanas from breakfast and lunch every day and were consistently very happy. The staff in all areas was just great. Our stateroom host Margaret was magically always around and took great care of us, we never needed anything extra. Our main waiter was Hilash - my kids are still talking about him from his magic tricks and puzzles at dinner to the Mickey Mouse shaped ketchup serving. We loved the shows and did not miss a single one. Marcus Monroe was so hillarious and entertaining that we are looking to go see him again live. Castaway Cay was really so beautiful and fun. My son was nervous to actually get in the water with the stingrays but we wanted to see them nonetheless. Kris at the Stingray exhibit (from the Bahamas) was so kind and let us stand and watch by the beach. He stayed with us and explained all sorts of stingray facts and gave us so much information. Really - very very kind and engaging! I have been on 2 other cruises with other companies and enjoyed them, but you folks have set the bar extremely high. After this cruise, my family will be only cruising with Disney Cruise Line. I love the constant family entertainment, I loved the kids areas, I loved all the food, I loved all the shows and music, and Marvel at Sea, Halloween at sea, and Animators palate shows..... loved it all. The Disney Cruise app is also great - kept us all in contact at all times. Everything was great. Read Less
6 Helpful Votes
Sail Date: October 2016
Halloween on the High Seas, during Halloween, with Disney, what could be a better surprise for my wife that combines two of her favorite things?? This was our 3rd Disney Cruise, and 4th cruise overall (read my other review to see why ... Read More
Halloween on the High Seas, during Halloween, with Disney, what could be a better surprise for my wife that combines two of her favorite things?? This was our 3rd Disney Cruise, and 4th cruise overall (read my other review to see why we are never, ever straying from the Mouse again!) This was our first time on Magic and we were not disappointed. Disney certainly knows how to treat the customer right and give them the most value for their money. Everything, and I do mean everything was as much or more than expected. The Halloween decorations and touches were fantastic. And the day we returned from Walt Disney World excursion, to find it all transformed in to a Christmas wonderland of sorts was a welcome surprise after along day at the parks. Even though it was #3 for us, we still found exciting and new things to enjoy and explore. Rotational dining is their "thing" at dinner and it is one of the things that keeps us coming back. You get to explore a "different" restaurant with a very diverse menu each night. Animator's Palate - the signature restaurant of the entire line - is exciting and beautiful. They found more ways to "plus it" up beyond any expectations or assumptions we had. THe food quality, choices, and portions in all of the restaurants were top notch. Cabanas for a buffet style restaurant was very good. Although we didn't experience lunch there, we had breakfast there almost everyday. Granted, it was the almost the same every day, but think about it - how many ways are there really to prepare the standard fare? Eggs, bacon, sausage, pancakes, and french toast can only be prpared so many ways. There was excellent variety in those staples and each day did offer something different. Quite honestly, I am looking forward to my next DCL adventure just to have some more of that yummy banana bread french toast! Getting on and off the ship was some of the easiest we have ever had. They have this stuff down to science! Our 12 year old absolutely loved the Oceaneer Lab, especially the Marvel Academy. He wanted to spend most of his time there. For a special needs child that is usually very clingy and does not want to do things or go anywhere without mom, this says something about the staff, programming, and facilities of the DCL childrens' areas. The staff took excellent care of him and we never once were summoned to pick him up, which surprised both of us very much. We actually had to peel him away when it was time for family stuff. This continued to the children's area at Castaway Cay as well, he wanted to spend more time there than hanging out with us. Again, this was as surprising as it was welcome to us. Castaway Cay is superb. To sum it up succinctly - my favorite place on this big blue planet. The WDW excursion was easy on and off, no long waits, and plenty of things to do at the parks. Even withthe Halloween/Christmas crowds at the parks, we never really waited too long to enjoy the attractions we wanted. We actually had to force ourselves to use our FastPasses because lines were so short! WDW never disappoints either. Entertainment in the WD Theater was of very good quality. The productions, especially Enchanted, were awesome. Getting to see Marvel's Doctor Strange the same day as it was released was a very cool bonus! So to sum it up - how much did we like our Halloween Adventure on the Magic? Just like this: we'll be setting sail in July for 9 days to Alaska on the Disney Wonder! How's that for satisfaction? :-) Read Less
2 Helpful Votes
Sail Date: October 2016
With a 5 year old we thought it was time to try a Disney Cruise. The cruise itself was good, it just wasn't any better than Carnival, Royal Caribbean or Norwegian. For triple the price I think we just expected more than normal. The ... Read More
With a 5 year old we thought it was time to try a Disney Cruise. The cruise itself was good, it just wasn't any better than Carnival, Royal Caribbean or Norwegian. For triple the price I think we just expected more than normal. The food in the dining areas was amazing, with larger portions than any of the other cruises we have been on. The alternative foods available the rest of time it was just so so. Getting on and off the boat went the smoothest I've ever seen. The cruise also included a day at Disney World with 3 anytime fast passes included in our included ticket, as well as transportation to and from the boat. The kids play area was enormous with two different areas that were attached. The problem with this was it's where all the kid activities were and parents couldn't go in there. There just wasn't enough for us to do together on the boat. O'Gills is the only area inside the boat with a bar open all the time and it got quite busy in there and there were never more than 3 employees working it at any given time. Richard and Romain were our dinner staff and they were wonderful and friendly and attentive, we loved them! Overall the disney cruise wasn't a bad experience it was just overpriced. For the amount I just think we expected more. Read Less
3 Helpful Votes
Sail Date: October 2016
We were excited when Disney decided to return to NYC. We had previously sailed on the Magic in 2012 to Canada from NYC. This was a very different cruise with 4 sea days, 1 day at Castaway Cay and 1 day at Port Canaveral (really at Walt ... Read More
We were excited when Disney decided to return to NYC. We had previously sailed on the Magic in 2012 to Canada from NYC. This was a very different cruise with 4 sea days, 1 day at Castaway Cay and 1 day at Port Canaveral (really at Walt Disney World). The Magic was refurbished shortly after our cruise in 2012. The ship was well maintained and filled with Disney details. If you are a Disney fan, it's hard to not enjoy yourself on their ships. From the theming of the entire ship, Disney on-board shows, 10 Disney channels running non-stop movies, music playing around the ship, a movie theatre running first run Disney movies, Mickey Bars for dessert, etc, etc, etc. Castaway Cay is a beautiful island. While they do have some premium offerings, they also offer lots of great activities with no charge. They even had an adults only private beach. The food was excellent and plentiful. Disney offers free soda and soft serve ice cream on the island as well as on-board. Our 1-day trip to WDW was fun, but extremely crowded. A full park-hopper pass with 3 anywhere/anytime fast passes was included. There were busses leaving the ship as early as 7 or so and returning from WDW at 10:45 p.m. offering a nice long day at WDW. The crew as always is exceptional. You are treated like royalty. Food was excellent. This ship was extremely full due to a cruise two weeks earlier being rerouted due to a hurricane and many families changed to this cruise. I was told there are normally around 500 children on the cruise and this cruise had 900. It felt it. Lines for characters were long and events in the atrium were packed to the max. Our room was nice. It was on Deck 2 outside. I believe some mechanical room was below us since we heard a consistent noise the entire cruise. It wasn't obnoxious just louder than I would have liked. We've already booked our next Disney Cruise, so I think more than anything that sums up our experience. Read Less
2 Helpful Votes
Sail Date: October 2016
I love the Disney Magic! This was my second Disney cruise and both have been on the Magic out of NYC. I was sailing with my parents and we did not have any kids with us. Overall, nothing beats the service on a Disney cruise and the food is ... Read More
I love the Disney Magic! This was my second Disney cruise and both have been on the Magic out of NYC. I was sailing with my parents and we did not have any kids with us. Overall, nothing beats the service on a Disney cruise and the food is great, but I was a little underwhelmed. If I go on another Disney cruise I will probably choose one that does not have so many days at sea since there were times my family was bored and didn't know what to do. One can only play trivia so many times. But still a fun, relaxing vacation. We're not big Halloween people and were worried we'd be annoyed with the Halloween theme, but it was subtle enough that it didn't bother us and we just skipped some of the Halloween activities. More details: Embarkation and Disembarkation: Was super smooth. The embarkation started a little late but we were still on the ship pretty early. Outside Cabin: The split bath on Disney ships is very convenient when a few people are sharing a cabin. I also like that the couch converts to a bed so I did not have to be on a top bunk. Dining (Gluten Free): At every dinner, the menu has at least one appetizer, one soup or salad, and one entree that is gluten free. Usually there are multiple options except for Pirates Night which has the worst offerings for gluten in free in my opinion (which is a shame bc it's so much fun). At Cabanas the chef was incredibly helpful in walking me through my options and there was always a gluten free dessert I could ask for. Some of my favorite gluten free meals were the black bean soup at Carioca's, the duck at Lumiere's, and smoked salmon tartar from Animator's Palate. I also had 2-3 pizzas throughout the week as an afternoon snack from Pinocchio's up on the pool deck. Palo was good but a little of a let down. It started great with the antipasto tray, but then the waiter forgot to bring out my appetizer. We had also ordered a mushroom risotto to be shared but the waiter failed to grasp that he should have brought out a gluten free one for the table and brought out one that had a garnish that was definitely not gluten free. The prime beef tenderloin was amazing though and the chocolate soufflé at the end was everything! My one big disappointment with gluten free was breakfast. I was tired of ordering either waffles or eggs and asked if I could get gluten free pancakes. The waitress said yes, but I ended up waiting forever for them (other people had come and gone and we were still waiting) and when they arrived they had dry flour crumble out of them when I cut into them. The pancakes I make at home from gluten free Bisquick are 10x better than those pancakes. I forced myself to eat a few bites after smothering them in syrup before I gave up. Overall though you will eat well if gluten free! Entertainment and Activities: Love the Broadway style shows. I could have skipped the ventriloquist though... he definitely was trying too hard. As far as activities, my parents and I were bored during the at sea days on the ship by the end of the week. We had already had pedicures, done trivia, watched movies, played Bingo, and sat by the pool. It was fun but got stale after awhile. I did however have one of the best massages I've ever had at the spa. And if you're adventurous the AquaDunk waterslide is a must try. At night, my dad and I did two of the tastings, the rum and whiskey. The woman that the led the tastings did a great job and we enjoyed meeting some new people. Keys was our got to bar in the evening, but the couches in the middle are very uncomfortable. They changed up the menu when they did the refurbishment and our favorite drink was missing, but the waitress new exactly what we were looking for so we must not be the only ones who miss it! Service: Service is always great on a Disney Cruise. The only time we encountered anyone negative was at breakfast the morning of the awful pancakes. After waiting what had to at least have been 20mins we asked if they were going to be out soon and the waitress was very snippy. Ports and Excursions: Castaway Cay lived up to the hype! The adult only beach was gorgeous and quiet. The BBQ at lunch had a fantastic spread that really impressed me. My dad and I rented bikes and rode around the island for 45mins or so. I was sad to leave this gorgeous little oasis. Having the day in Disney worked out surprisingly well, also! We left very early and got straight on a bus and we barely had to wait at the end of the day either to get back to the ship. Lots of people in pajamas that night at Cabanas... Disney is tiring! Read Less
24 Helpful Votes
Sail Date: October 2016
This was my family's first Disney Cruise. (2 kids - 10 & 8 year old) We sailed from New York's Manhattan Cruise Terminal (parked our car there - no problem, easy and convenient. It was $200 for the 5 nights). Check in was ... Read More
This was my family's first Disney Cruise. (2 kids - 10 & 8 year old) We sailed from New York's Manhattan Cruise Terminal (parked our car there - no problem, easy and convenient. It was $200 for the 5 nights). Check in was easy. We were on board within one hour of our scheduled check-in time and immediately had lunch at Cabanas, then started exploring the ship until the sail away party started. Our state room was 2508 (a porthole room on deck 2 forward) and it was perfect for us. The kids had bunk beds and my wife and I had a queen size bed. The stateroom was well appointed, our hostess was awesome making the room perfect each morning and again at turn down. The split toilet rooms is such a great idea. My only complaint on this particular room is with it being forward, you really feel the rocking when the ship books full speed in the evening. Nobody got sick but I did start to feel a little uneasy one night but 20 minutes on deck 4 getting some fresh air helped clear that up. Our port adventures were set up through DCL and were great. We did the St. Martin / Bay of Fundy expedition at St. John's and the Peggy's Cove / Titanic Cemetery at Halifax - Both were great and well organized. The bus ride for both was comfortable and the tour guides were pleasant and well informed. We lucked out with Sunny mid 50 to 60 degree days. We started with sweat shirts which ended up around our waist later in the day. All the restaurants were outstanding. The rotational dining is such a great idea and the servers really get to know you and your service is personalized more and more each night. Our assistant server "Jasna" was wonderful with us and the kids - they absolutely loved her and she really made our dining experience memoriable. I couldn't tell you which restaurant was best, they're all great and the menus change each night. Disney also throws in surprises at several dinners by tying back to that nights show or to the theme of the restaurant. The shows, as you can imagine, were awesome. Disney puts on a great show, having already seen Lion King and Aladdin on Broadway, these shows were of that quality! Make sure you get there early (about 20 minutes or so) to get the best seat - especially for "Tangled" and "Dreams". Also in case you didn't know, the ship also has a full size movie theater, we got to see Pete's Dragon and had planned to see more movies but just never got to them with so much to do. Each night they pass out a Navigator schedule with all the next days events - be sure to look it over and plan out your next day. This trip was relaxing for us so we chose to let many events slip by but you can really jam pack your day if you want to! Also you've probably heard of the DCL navigator App - be sure to get it, it is a real BEAUTY! I loaded in on both our cell phones but also on an old iPhone that I had which was smaller (remember when cell phones where small??) ended up using the smaller one. My daughter was BRAVE enough to try out the pool, the water was heated but the northerly breeze while the ship was moving made the getting out a little painful. Although they do have blankets as well as towels on the deck. The special celebrations were very cool - they know how to get the crowd moving and having fun, and let's not forget about fireworks on the seas during the Pirate's Deck Party. How cool is that? Our Pirate Party took place on our way from St. John's to Halifax and it was cold. The DCL staff was walking around handing out blankets - a very nice DCL touch! Oh yeah and on top of everything else this sailing was "Halloween on the High Seas" - something we didn't even know existed when we booked this trip. It was Awesome! Kids got to dress up like pirates twice, did trick or treating on the boat, and the Pumpkin Tree events were cool. Each night they put on a special event at the Pumpkin Tree as it changed from night to night. TIPS: Do bring a highlighter to flag the MUST-DO's on the navigator guides they pass out each night at room turndown. This way you won't miss anything. Do bring your cell phone pre-loaded with the DCL Navigator app. Do bring a multi port charger to charge multiple devices at once. There really is only one spare outlet at the desk in your room. I had a nifty one that lets me charge 6 devices at once. Don't miss any of the big shows in The Walt Disney Theater Do get to the big shows early if you want to sit up front. (otherwise it's pretty easy to find a seat anywhere else). Do visit Daisy's Delites (sp??) for a light lunch - The sandwiches are absolutely delicious. There was rarely a line and you can fill your pockets with oranges and bananas without even getting in line! Do bring some extra cash for leaving an extra tip for those that do a spectacular job. (your normal gratuity will be covered for the main services but we had at least two people that deserved more!) We did bring larger cups for bringing drinks to our room. (the fountain machines are on deck 9) but honestly we didn't really need them. On most nights they had large paper cups with lids that you could use, although if you're a coffee drinker you might want to still bring your own cups. Oh yeah Coffee (in my honest opinion) not so good, but I've had worse. I think they use an instant type of coffee, just a little weak for me. PLEASE Do leave your big iPads at home or in the room. They make AWEFUL cameras, and I can't begin to tell you how many people were using them as cameras. (on top of the large size, most also have a cover making them double the size.) Nothing worse than trying to see the show and having a big block of air space consumed by an iPad. People really? We highly recommend the Disney Magic to everyone, with and without kids - we saw plenty of both on this trip. We even left a deposit as a place holder for a future cruise. You get 10% off of and some DCL onboard credit for a future cruise taken within 2 years - be sure to stop by the Vacations Planning Desk (at the Atrium - Deck 4 I think?) Read Less
4 Helpful Votes
Sail Date: October 2016
Disney is number one of the cruise lines. Fantastic service and clean ships. I've been on all of they're ships now. Booked for next year going on the Fantasy. There is a ton of things to do for the entire family. I would highly ... Read More
Disney is number one of the cruise lines. Fantastic service and clean ships. I've been on all of they're ships now. Booked for next year going on the Fantasy. There is a ton of things to do for the entire family. I would highly recommend anyone to take a Disney Cruise, especially if you have kids. All of there ships are great. My 2 personal favorites are the Dream and the Fantasy. Just the size and design of the ships are just amazing. I booked 2 cruise with the suite and it's spectacular! The room is so roomy. The food is out of this world. Love the Mickey bars. The entertainment is endless. They have so many different options for all people. The activities for the kids are great. Disney is spot on with they're service. I believe Disney cruise line has the best service out of all. Disney goes to the most amazing ports of call. Read Less
2 Helpful Votes
Sail Date: September 2016
We were on the DVC member's cruise, so this was not your average trip. This older ship has been re-habbed & is in great shape, including updates to 1 dining room and to the outdoor children's pool area. We travel without ... Read More
We were on the DVC member's cruise, so this was not your average trip. This older ship has been re-habbed & is in great shape, including updates to 1 dining room and to the outdoor children's pool area. We travel without children and use mostly adults only areas. This was a quick trip to Halifax with a day at sea coming & going. There is special entertainment and programming for the members-- always great. Rotating through the 3 dining rooms is fun. Carioca's replaces Parrot Cay and is much more subdued, but still has great Caribbean food. We made our usual trip to Palo and cannot rave enough about the wonderful food & service. An extra-added bonus was a beautiful sunset and table by the window. Retail shops are small and could use some more space as compared to the newer Disney ships. Halifax is a nice port with lots to do there. We arranged our own shore excursion-- Segawy around the city was very nice. Read Less
5 Helpful Votes
Sail Date: September 2012
As the parent of two young ones we are inevitably Disney fans so we decided to try out the Disney cruise. It embarked from New York so being from Boston, this was much more convenient than flying to Florida. We've been to Disney ... Read More
As the parent of two young ones we are inevitably Disney fans so we decided to try out the Disney cruise. It embarked from New York so being from Boston, this was much more convenient than flying to Florida. We've been to Disney twice and the thing that I love the most about the World is the Disney experience/hospitality. Everything is super clean and seems like "cast members" are there to wait on you hand and foot. I was quite curious to see if one would get the same service on the cruise and boy did they exceed my expectations. ALL the crew members were helpful, bent over backwards to meet our needs and best of all, never stopped smiling. My daughter quickly became friends with our room attendant (Nicole) and our waiters (Pong and Louis) who followed us from restaurant to restaurant pampered all members in our party (cutting my meat while I fed the baby, bringing my husband multiple entrees for dinner, seriously loved it!) and really tried to make sure we had a stress-less and fun dining experience. THE MICKEY BOAT I had read a few reviews citing that the Magic was beginning to show her age, and although I did see some things that needed sprucing up (ie. the bathroom tiles) everything was impeccably cleaned and well maintained for a boat that's been in service for 14 yrs. I really liked the size of the boat as we were quickly able to maneuver around the ship. The interior is really a beauty. The detail and the fact that all the Disney logos are hidden in the carpet and ceilings, and are not so "in your face" makes it, dare I say....classy. The Rooms The rooms were a decent size for the 4 of us and we love love LOVED the split bathrooms. We were in a 9c (2140) with a large porthole window and I actually loved being close to the water. I read some reviews citing that the aft deck 2 was quite noisy because of the thrusters, but really it was only bad when we were getting in to port, but we were up anyways. I would definitely stay on deck 2 again. We hardly saw anybody. FOOD Palettes LOVED it. Our first night we had the show and it was excellent. The food was pretty good too Lumiere:eh We had breakfast here and it was good however took forever to get our food. The night we had dinner here it was terrible. Everything was dry. Parrot Cay: (Buffet) We ended up eating here mostly for breakfast since it was quick. We had dinner here the last night and it was ok. Palo: I really wanted to try brunch here since everyone seemed to rave about it but alas, we were only able to get dinner reservations. I was a nice experience since we were forced to be kid-less and the ambiance (esp if you sit near the window at sunset) was very nice. The food on the other hand I was NOT impressed. People said it was a 5 star restaurant and I would say 3 star at best. It tries to be though. I will say that the chocolate souffle was to DIE for. SHOWS & ENTERTAINMENT This was definitely our favorite part. My daughter loved seeing all the shows (Pirate show was awesome), participating in the character dance parties and meeting the characters for her....priceless! They do a great job casting, the characters are so attentive and patient. It will be so sad when my daughter is no longer a believer. This being our first Disney cruise we wanted to do everything and it was EXHAUSTING. Every night I would take 20 min just to scan over the newsletter for the following day to plan ahead because of the abundance of activities. I was definitely surprised about how many adult things there were to do and would have loved to take part, but this was a family vacation. DAYCARE I LOVED the Oceaner Club.....however my daughter did not. When you walk in it's this HUGE space with tons of fun things to do. I would have loved to stay and play but parents are not allowed. My daughter goes to preschool so is used to being dropped off, but I think this place was just too overwhelming. They keep it very dark and even though there are structured activities (story time with a a princess, Do Si DO with Snow white, crafts with Peter Pan) there were a lot of bigger kids running around like crazy. I think it would bode well for them to have more staff for the children who need a little bit more attention. She went twice but that was it. The nice thing about the club is they do have Open Houses where parents can stay and partake in activities with their children. We also used flounders nursery where there is a small fee. The shows were always so late so we would put my son in so he could sleep so we could go play. The ladies there were wonderful, and I never felt uncomfortable having him there. I also might add that the security there was amazing. PORTS & EXCURSIONS We were on the Canada cruise and stopped in New Brunswick and Halifax and they were ok. We stayed near the ports and being from New England I felt that a lot of the scenery and history was similar but it was nice to see new places. If we didn't have the kids I would have ventured farther out to Peggy's Cove or wherever else, but I must say I did like the boardwalk in Halifax and the maritime museum. Next time I will not book my excursions through Disney. Even though it's convenient, its so much more. THINGS WE LOVED/HATED -All the shows were excellent, but they were also so late. My 3yr old is a night owl but after being engaged in activities all day, a 9:45 Pirate show was exhausting. -Loved that there were character meet and greets ALL the time and we didn't have to wait an hr like in Disney just to get a quick meet. They would also roam the halls and that was such a pleasant surprise when you turn the corner and saw one. -There seemed to be a ton more of adults (seniors especially) on this cruise which was nice however some of the adults were more obnoxious than any kid could be. Was very annoyed how a lot of parents didn't control their kids, but I guess that can happen anywhere, but worse when you're stuck with them on a boat for 5 nights. -Transfer to the boat was terrible. We used Disney and were put in a white van. The guy drove like a maniac through the congested streets of NY, but hey we got there.....alive. The way back was much better, were put on a big bus and I felt less vulnerable. I would use Disney transfers again for the the convenience and reliability of making sure you get on the boat. -Couldn't believe how much food was wasted. -No one prepared me for the fact that everything was so scheduled and it was total over stimulation for me because something was ALWAYS going on. Definitely not a relaxing vacation but definitely a fun one. All in all it was a wonderful trip and we were sad to leave but also ready to return home; 5 nights was the perfect amount of time for our first cruise with young ones. Having kids, I would only cruise Disney, you just don't have to worry about anything and the service is impeccable. Looking forward to booking another in the future. Read Less
Sail Date: September 2012
My husband and four other friends left from NYC on the Disney Magic, September 7 returning September 12. From the moment we stepped on board until we left it was wonderful. Because of the week we chose, there weren't very many ... Read More
My husband and four other friends left from NYC on the Disney Magic, September 7 returning September 12. From the moment we stepped on board until we left it was wonderful. Because of the week we chose, there weren't very many school aged children on board, some little ones. However it doesn't really matter because there do have adult only spaces and activities;and they enforce the rules which is important. Our dining experience was great. Our stateroom was in an excellent location, clean and tidy. I do feel the staterooms could use a face lift, we had problems with air conditioning, the shower head wasn't working properly, and our refrigerator wasn't cold. All we needed to do was ask the stateroom attendant and they were fixed. The service is superior. After we disembarked in NYC, about half way home, my husband realized he had never taken his wallet out of the safe. We tracked down the lost and found number for Disney, called them and the very next day the wallet was returned by overnight mail, everything still in it's place. Nothing was taken! I would recommend this cruise line to anyone., with or without kids. Canada was wonderful, and the 5 days were just enough. Read Less
6 Helpful Votes
Sail Date: September 2012
We sailed the Canada five-day itinerary on the Disney Magic from September 7-12. This was our 6th cruise (our third on Disney -- our first two cruises were on the Wonder and the Dream). We drove down to New Jersey the night before ... Read More
We sailed the Canada five-day itinerary on the Disney Magic from September 7-12. This was our 6th cruise (our third on Disney -- our first two cruises were on the Wonder and the Dream). We drove down to New Jersey the night before and stayed at the La Quinta Suites in Secaucus (won on Priceline). Decent hotel for a night. It was right next to the entrance to the Lincoln Tunnel, which gave us quick access to the cruise terminal in Manhattan. Parking on the roof was easy, as was the trip down into the terminal to check in. Embarkation: We arrived at the terminal at 11:30, and had only a short wait to check in. Actual check in took probably 3 minutes. We were in boarding group 3, with a boarding time of 11:30-12:00. They did not even begin boarding until noon, but they quickly went through the first 2 groups, and we were on board by around 12:10. We quickly realized this was going to be an unusual Disney cruise, as we mainly saw adults waiting to board. We heard later that there were only about 100 kids on board (due to the fact that school had just started, as well as the itinerary being less interesting to kids). Cabin: We were in cabin 5520. We loved our cabin, our best yet on a Disney ship! It is classified as an inside cabin because it is an obstructed view, but really, you can see out just fine. There is an outside wall to the one side, and you look out over some barrels, but none are hanging right in front of the porthole. We had a fine view on sea days. The cabin itself was comfortable -- no smaller than any other cruise ship we've sailed on. The split bath is awesome -- with two sinks, there was a lot less fighting over getting ready! Dining: We had the main seating at dinner (5:45). This was an error, as we had requested late seating, but we decided to give it a try and really liked it. It gave us more time to do other things after dinner, and we were not quite so stuffed. Our waiter and assistant waiter were awesome as always, and got us everything we requested. As a vegetarian, I appreciated that all the vegetarian appetizers and entrees were presented in a separate section of the menu so I did not have to hunt around for them. Most all of the food was average to above average. The buffet on Deck 9 was good if you wanted something quick. It's nice to eat on the patio on the back of the ship. The other eateries around the pool (pizza, burgers, etc) also were decent for what they are (fast food). There is also a soda fountain by the kids' pool. We've found it helpful to bring our own re-usable mugs (the ones from the WDW resorts work perfect). The paper cups provided are pretty small, and it seems like such a waste to throw so many away. Just seems more environmentally friendly. In addition to soda, there is also coffee and cocoa available. There is also a selection of meats, cheeses, sandwiches etc. available in the Cove Cafe (coffee bar by the adult pool). If you can't find something to eat on this ship, you just aren't trying! By far, the best food on the ship, however, is at Palo. We made our reservations as soon as we boarded the ship (they were actually set up downstairs in one of the clubs the day of embarkation, so make sure to check on their location to avoid going all the way up to the restaurant.) We were able to get dinner and brunch reservations. There is a $20/pp upcharge for each meal. And totally worth it! The food is excellent, and there is a wide variety of selections. Dinner is ordered strictly off the menu, but brunch is a combination buffet/order from the grill. Brunch also included champagne (all alcoholic drinks at dinner are extra). We had the same server for both meals who made sure we had everything we could possibly want (even went to the trouble of sending someone to one of the other restaurants to get soy milk for my coffee). We loved the selection at brunch, and the view was spectacular (it was a sea day). At dinner, it was dark, so we really couldn't see the ocean, even though we were next to a window. Ports: We had two ports (Halifax and St. John). In Halifax, we mostly just walked around the port and browsed in the shops. In St. John, we rented a car. The Enterprise dealer was about a 20 minute walk, but in hindsight, we could have made arrangements for them to pick us up at the port. When we returned the car, they drove us back and saved us the hike. We drove to the Fundy Trail, along the Bay of Fundy (The beginning of the trail is about an hour drive from the port). Absolutely beautiful scenery! Definitely a must for photographers. We wish we had more than a day to enjoy it all. Activities on board: For those who are concerned about taking a Disney cruise without kids, I can only say -- it's not a problem! While this cruise had an abnormally small number of kids, we have been on other Disney cruises that had a high population of little ones. The kids clubs are so popular that a lot of the kids seem to stay in those areas, and the cast members really do a great job of keeping them occupied. We've had more issues with kids on Royal Caribbean cruises, where they just seem to run wild on the ship. At dinner, we have always been seated with other adults traveling without kids -- if you like Disney, you will make new friends who love it just as much as you do! And even though there is plenty of Disney theming on the ship, it is not as over-the-top as you might think. There are plenty of activities for adults. The quiet pool is very peaceful. We never found the whirlpools to be crowded in the evening. The spa is very nice, and I enjoyed some time in the rainforest, which is a collection of steam rooms, sauna and heated loungers (I think it runs around $15/day for use). Very relaxing. There are also a variety of clubs, which are restricted to adults after a particular time in the evening. We liked the sports bar, which has a variety of board games you can play. It was particularly popular on Sunday for football. They also had a small buffet every evening with finger foods. My husband loved their wings. We did not see any of the shows, but we did watch Brave and The Avengers in 3D, both of which we really enjoyed. There were several other movies shown as well. In addition, you can take advantage of tours of the ship (we did tours on both the Wonder and the Dream, and it's fascinating to hear the thought that went into the design of the ships), and animation classes -- I can almost draw Mickey! There are usually pretty long lines to take pictures with the characters, but it's similar to the parks. I did happen to catch Snow White in the hall on her way to a meet and greet and she was gracious enough to strike a pose, so sometimes you just have to be on the look-out. We also enjoyed walking around to see the variety of artwork around the ship. There is a lot of really fun animation. Debarkation: Debarkation was pretty painless. We were scheduled for breakfast in the dining room at 7 am, which was too early, so we headed up to the buffet just before it closed at 8:30. By the time we finished eating, our debarkation group had already been called, so we walked right off the ship and collected our luggage. It only took about 5-10 minutes to get through customs and we headed up to the car. My only complaint about this trip was that it was too short! I've read complaints that the Magic was looking unkempt, but we just didn't see it. It definitely is ready for dry-dock to spiff it up, but we really saw very little peeling paint, faded carpeting or chipped wood. If anything, they were constantly cleaning and painting. Little things here and there, but you really had to be looking for them. For her age, she looks fabulous. Even though Disney cruises are more expensive than other comparable cruise lines, we think it is worth the premium. The cast members go out of their way to make your vacation special. As you walk around the ship, everyone from the Captain on down to the guy painting the railings will stop and greet you and ask if they can help. The ships are classic looking, well maintained and fun. Feel the magic, and you can't go wrong! Read Less
3 Helpful Votes
Sail Date: August 2012
It had been four years since our last family vacation and cruise, and we were so happy to be going back on The Magic. Our kids are 16 and 11. Our daughter was excited to be in the teen club and our son was happy to not have to check in ... Read More
It had been four years since our last family vacation and cruise, and we were so happy to be going back on The Magic. Our kids are 16 and 11. Our daughter was excited to be in the teen club and our son was happy to not have to check in and out of the clubs and have free reign. We had long talks with both kids and they were great with following the rules we set down. The location of our cabin was great...forward on deck 5, easy to go up or down, and rather quiet, we had a large porthole and split bath. The kids had a blast they were in the clubs having fun with their new freinds. Whenever we bumped into our son he was with a group of girls. We always had dinner together, and sometimes breakfast or lunch. Other then that, they were on their own. My husband and I got a lot of relaxation done. On our Nassau day, I enjoyed the adult pool, our son the clubs, and my husband and daughter went off the ship in search of free wifi. Our Castaway Cay day rocked! Our daughter did her first 5k, and we spent the rest of the day in our Cabana, it was nice and relaxing, the water was great. The Port Canaveral (WDW day) was long...we wer on the first bus out to MK spent the morning there, had lunch and headed over to Epcot. We did the few things we watbend to do there, had dinner at Mexico (the new outside sit down restaurant - amazing food), and we headed out of the park after doing Soarin. We originally planned to stay to the end, but I was too tired, we caught the 7:30 bus back to the ship. Pirate night was fun as always, and they moved the food into topsiders (awesome way to do it). You could now see what you were eating...LOL.We had brunch at Palos and dinner, both meals were excellent, especially dinner. The service was excellent also. The sea days at each end of the trip was nice. I really really hope DCL is listening and will comeback to NY again, like very year, and for a longer period of time. Not having to fly to FL was great! DCL was wonderful again, they know how to do cruising! My only complaint is the really need to work on the food at the buffet, it was just ok, we did the sit down or quick service most of the time. The restaurants for dinner were good too, not great, but good. Read Less
2 Helpful Votes
Sail Date: July 2012
This is the first time our family has been together since our 8 night cruise on the Disney Magic from July 28 to August fifth this year. I have combined comments from the adults as well as the kids. Disney has always been a first class ... Read More
This is the first time our family has been together since our 8 night cruise on the Disney Magic from July 28 to August fifth this year. I have combined comments from the adults as well as the kids. Disney has always been a first class operation and we enjoyed this cruise very much. Following are some of the comments: I liked swimming in the pool and walking around and seeing the characters. I liked getting their autographs and pictures. The food was good but there was lots of waiting. My favorite foods were the chicken strips and the Minnie Mini burgers. I did not like the desserts. (this is from Erica, 8 years old) My mature 14 year old grandson was disappointed that after 9 o'clock Diversions didn't let him stay even with his dad. He loved the wings and had them every night. As for the desserts, in the dining room, desserts were the same every night on the kids menu. Everyone loved the Mickey bars,including adults, but if kids didn't like them, it was pretty much pudding or jello. Kids would have liked cookies or brownies or a piece of chocolate cake. We did not like the seafood buffet the one lunch it was offered. Choices were poor and looked unappetizing. Perhaps some of the choices for dinner were a bit too gourmet for a family oriented cruise. Our favorite cruise was decades ago on the now defunct American Hawaii Cruises where it was very American style cuisine like fried chicken and French dip. Cabins were comfortable and well kept. My husband and I had to change rooms and the staff was very helpful. I believe the very long (over 2 hours) dinners was partially due to a table of 10 but also because they have cut the number of servers. We did not use the kids club but the kids found plenty to do on the ship. They loved the water slide. Getting on and off the ship was very well run at all times. Waiting for the characters took longer. We loved the ports especially Disney World. It was amazingly well orchestrated and that was appreciated. We hope Disney returns to NYC in 2014! Read Less
Sail Date: July 2012
We traveled with our aunt who stayed in an adjacent room and by day two she made a comment that pretty much summed up Disney hospitality: "They think of everything." The ship itself, launched in 1998, is not one of the newest ... Read More
We traveled with our aunt who stayed in an adjacent room and by day two she made a comment that pretty much summed up Disney hospitality: "They think of everything." The ship itself, launched in 1998, is not one of the newest cruise ships in the industry but it is beautifully maintained from bow to stern and you feel that Disney magic as soon as you come on board. Staff and crew are all very friendly and readily available and service is top notch. Breaking it all down: EMBARKATION With a lack of AC in the terminal and some computer issues the process seemed a bit longer than it probably was. By all accounts this is not the norm but even with the computer causing delays the process went fairly quickly. FOOD No two menus are alike and as you rotate restaurants on board each evening your wait staff travels with you. The food was very good each night (though the beef wellington on our final evening was a surprising disappointment) but our best meals, by far, were at Palo. Palo is worth the additional $20 per person. Presentation and food is outstanding with the most elaborate bruch you will ever likely experience. Of course there is the usual fast food fare buffets and they're perfectly fine and available almost all day. STATEROOMS Staterooms on Disney ships are larger than the industry average and it's readily apparent as soon as you step through the cabin door. Plenty of storage space, separate toilet and shower (with a tub, no less) and enough room to move around with a family of four. Complaints from other reviewers that staterooms are small are likely from those who have never cruised before. If you have cruised before you"ll appreciate the size of the staterooms. ENTERTAINMENT You won't find better entertainment options on other cruise lines. With a different show each night featuring exceptionally good talent and Broadway quality production values parents and kids alike will be entertained. EXCURSIONS It's hard not to have a good time at Disney World and with shuttle service to the park and cold water awaiting you when you return in the evening for the trip back it's very nearly a perfect excursion (the heat can knock the wind out of you, of course). Castaway Cay is absolutely stunning and there's plenty to do or, if you prefer, absolutely nothing to do but lounge all day. Your servers from dinner await you at the lunchtime BBQ. The Bahamas? Again, plenty to do or just make a casual day of it. FIREWORKS Yes, fireworks at sea! THE PIRATE PARTY A common complaint about the Pirate Party (which is followed by a big pirate feast) is that it kicks off rather late, too late for younger kids who either can't stay awake or on the verge of completely losing it by 9:30. To ensure that all can attend it starts after the second seating for dinner. Lots of kids are completely burned out by this point but most are still going strong. ADULT ACTIVITIES NO gambling on board so if your primary goal is to blow a pile of cash in a casino you may want to catch another cruise (though they do offer bingo). Other than that, there are plenty of adults only areas which include lounges, clubs, pools and restaurants. SO, yes, wonderful time had by all and highly recommended for those travelling with or without children. Read Less
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