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11 Disney Miami Cruise Reviews

I travelled with two children 5 and 6. Accessibility to characters was great! We waited several hours to onboard ship which was difficult for kids, but we did get to meet characters. The ship was very clean. Wait staff and housekeeping ... Read More
I travelled with two children 5 and 6. Accessibility to characters was great! We waited several hours to onboard ship which was difficult for kids, but we did get to meet characters. The ship was very clean. Wait staff and housekeeping were exceptional and extremely pleasant. We did one port adventure which was expensive and not a good experience. I called on phone and asked if my excursion included access to water park at Atlantis. I was told yes, and I clearly said port adventure number N47. At orientation for adventure, we were told we can’t go to water park. When I spoke to attendant,she rudely kept insulting my intelligence stating, “It clearly says not include,” (it did not). I was told I could spend $300 per person to upgrade. No Thanks! That’s where the nickel and dining started. This ship is money hungry! I tried to return my childrens’ bracelets during disembarkment. I was told I was already charged for them. Another cruise member said she would return th for me. I was then CHASED with them and told to take them, I own them now. Literally squeezing every last cent out of me. Also, charged $22 to use their lab top for 5 min to check banking. The extra expenses they snuck out of me really took away from all the great service. Also, left at port adventure without guide. Driver kept asking ME itinerary and where we were going?!? Not worth the money. Left lost in Atlantis asking everyone where we should be. Read Less
Sail Date February 2019
Having done my last 3 trips on Carnival and Previous to the on Royal Caribbean was very much looking forward to Disney cruise having heard so many positive things about service and experience. While we enjoyed our trip very little ... Read More
Having done my last 3 trips on Carnival and Previous to the on Royal Caribbean was very much looking forward to Disney cruise having heard so many positive things about service and experience. While we enjoyed our trip very little impressed us about Disney. Water Park: Aquduck was very fun and lines were never to long even on a sold out ship Pool not having salt water was nice as well. Dinning: We felt dinner was on par with Carnival, buffet edge went to Disney both on food and having shorter wait times not sure if that was Disney or just a smaller ship that previous sailings Cabin: Traveling with the family split bathroom was nice room. Cabin had broken shower, malfunctioning toilet, and blue water dripping for an AC flood more on that later. Did not take a hot shower once on trip. Luke warm was best. Childrens Club: Lots of great activities for kids, was a step up from previous experiences. Entertainment: Seats in movie theater we to narrow to sit in making watching move impossible. Live shows were Fantastic one area they blew away other trips. Customer Service: Was poor at best. Massive leak took AC out in some areas had to dry clean clothing due to blue water leaking from cabin and hallway. Guest services was either border line rude to apathetic. Water come leaked for 2 of our 5 days. Repair and clean up started at 7AM waking us up 2 days in a row. As different crews argued who's responsibility it was. On every previous trip Cabin stewards know our our family's name and pleasantly greeted us in the hallway not the case on this trip was badgered while trying to get off the ship to confirm out shower had been fixed even after explaining to him we were going to miss our excursion. Disembarkation: Was smooth and pleasant set up time and breakfast was nice touch over other ships. Maybe my expectations were to high having read up about Disney experience and paying 2x times what 8 day Vista trip cost. But would not go back on a Disney Cruise again. While a couple things were nice i was longing for the enjoyment of my previous Carnival trips. Looking forward to trying one of the new RC trips next cruise. Read Less
Sail Date March 2018
Because my granddaughter is a Disney person and we made her 6th birthday special for her. It was except for that god awful dinner food. I am still I’m shock cause of that food. When people ask me how my cruise was I tell them it was ... Read More
Because my granddaughter is a Disney person and we made her 6th birthday special for her. It was except for that god awful dinner food. I am still I’m shock cause of that food. When people ask me how my cruise was I tell them it was awesome but the food in the main dining I wouldn’t feed to a dog. I’ve never seen so much wasted food as I seen on this cruise. As of right now I would never book another Disney cruise again. I don’t appreciate being told how much I should tip someone. My granddaughter was in the oceanography club and spent two hours total cause she loved the ship more and it cost me a 60 tip for two hours. We didn’t get our final billing till the morning of our departure. I looked over it quickly and didn’t pay attention to that tip that they charged my card. Two hours doesn’t warrant a such a large tip. For the money people pay for this cruise the food should be edible and you should be able to tip what you want. Thank you for listening. Lynn Munday Read Less
Sail Date January 2018
I am a Disney fanatic, so I had great expectations for this cruise with my family. Unfortunately my experience was poor, nothing magical about the Disney Cruise. First the good things: Shows were the best I've ever seeing on a ship ... Read More
I am a Disney fanatic, so I had great expectations for this cruise with my family. Unfortunately my experience was poor, nothing magical about the Disney Cruise. First the good things: Shows were the best I've ever seeing on a ship before. Nothing compare to the quality of the shows, the stage, music and quality of performers from the Disney show. The other very good thing from the cruise was the food. You have to go to a restaurant every evening, and the quality of the food and the servers at the restaurant was amazing. Now the problems. First thing and the most important one, was the noise in our room. We had a continuous noise from something loose somewhere else in another deck for 24 hours. It was very difficult to fall sleep with that noise the first night. Then the next day, we start having hammering and drilling noise at 8:00 AM. Not really what you expect on a $5,000 cruise for an interior room. I went to guest service to complaint, they told me the Manager of rooms will contact me. That never happened. In the afternoon the hammering and drilling continued so I had to go for a second time to guest service and then they decided to change rooms for us, so we were moved to the 1st deck. It was easy to go in and out of the ship the first and last day of the cruise, but the people at the port for embarkation was terrible (Miami). Gabriela was the person that took our passports, not even a hello or a smile from her. Maybe she was having a terrible day or she hates her job, but that was really not our fault. I usually go to Disney Orlando with my family because it really feels like being in a different place. That Disney Magic you don't find on board the ships. Basically, the only thing you have is one excellent 30 minutes show each day, excellent food in the evening (nothing special from the buffet for lunch and breakfast), and the opportunity to make lines to take a picture with some Disney characters. There is nothing else to do in the ship. That experience is worth for me maybe $2,000. I ended up paying almost $5,000. Definitely not a good value for the money. Read Less
Sail Date March 2017
Hi, I actually was very disappointed on my cruise trip. The ship was nothing I had imagine, it was a small and old cruise. I guess it's my fault for not doing the research but this is not what I had in mind. The service was great ... Read More
Hi, I actually was very disappointed on my cruise trip. The ship was nothing I had imagine, it was a small and old cruise. I guess it's my fault for not doing the research but this is not what I had in mind. The service was great though, it was the only thing great of my trip: my hostess and our waiters. I was also very disappointed that everything I wanted to schedule for the trip was already sold out from cabanas to the bibiddi boutique, this is a trip I had reserved 13 months prior and was not aware I had to do this kind of reservations until I received my booklet 2 weeks before departing, and of course everything was sold out. I couldn't enjoy the privacy I wanted in Castaway, I couldn't go to the Atlantis Waterpark or swim with the dolphins as my daughter wanted and couldn't find an appointment in the disney boutique to be dress and hairstyle like a princess for my younger daughter. Not happy about any of these either. I also called on the phone my travel agent to try to have my dinner table together with my sister and they were not able to assist me or guide me how to do that, we had to ask all around the ship to see if this could be done until finally someone was able to help us at Lumiere's. We wasted a lot of time trying to find out how things had to be requested or done in the ship. I will not cruise in this ship again, not a good experience. It was overcrowded and space was limited for shows, entertainment, and pool area. I was forced to watch two shows from my stateroom because there was no more sitting on the theater. I had to stand by the rail on the pool area because there weren't any chairs left. I couldn't enjoy the spa services because my daughters were unhappy in the kids club, bored to death. The only time I was able to leave them to work out was the first day and they called me 4 times in 90mins complaining they were bored, they wanted to be picked up, one was crying, and they said there was nothing fun about the club, of course they didn't stay there ever again... so, it wasn't at all what I had expected. Read Less
Sail Date February 2017
Cruised with Celebrity and Royal Caribbean before, and heard so many good things about Disney, that we we had high expectations. You don't have that wow feeling when you board or tour the ship. It is very congested on the pool deck. ... Read More
Cruised with Celebrity and Royal Caribbean before, and heard so many good things about Disney, that we we had high expectations. You don't have that wow feeling when you board or tour the ship. It is very congested on the pool deck. Took one look at the adult pool and it was jam packed, so we didn't use it. Traveled with a 4 year old; two 5 years, and a 7 year old, after one try at the youth pool, decided the kids were not safe, very overcrowded. There is hardly any adult entertainment except a pub, kind of dingy with few patrons. The duo who were performing there, were good though. A couple of nightclubs, empty most times we checked. Also a couple of duos performing around the ship and a guitar player. We enjoyed the shows, especially Dreams. The pirate party was loud and crazy for young kids. People wore baseball hats and shorts in the dining rooms. This was not a classic or refined experience. All the kids were great on the ship and well behaved. I suppose entertained if you really like Disney characters but you had to stand on long lines to greet them. Our kids went to the club and seemed to like it. It was twice the cost of other cruises I have been on. The food was okay. Palo was very good, but the experience was similar to every night in the main dining room on other cruises. Our waiter and server were excellent in the dinner rotation. Cabin 6134 has a sewage odor. Grand Cayman is always nice, hired our own excursion. The Captain was unable to dock at Castaway Key. Only compensation was more characters around ship and more lines. We had a ball in Disney world 2 years ago, it was easier interacting with characters there. Boarding and disembarkation was excellent but it was the first time we've wanted to leave a cruise. Read Less
Sail Date February 2017
Just off Disney Wonder. Brought 13 yr. old with me. Been on 93 cruises and this was the least enjoyable. Ship immaculate. Food delicious. Service outstanding. But...absolutely no activities for us. Tremendous blocks of empty time. ... Read More
Just off Disney Wonder. Brought 13 yr. old with me. Been on 93 cruises and this was the least enjoyable. Ship immaculate. Food delicious. Service outstanding. But...absolutely no activities for us. Tremendous blocks of empty time. Others were complaining as well. This cruise is appropriate for under age 6 cruisers. Over that, very disappointing. We ordered and PAID for a balcony. We got a Navigator opening. You could not see the ocean if you sat on the bench built into the "porch." My little girl had to stand on her toes just to see over the faux-balcony. It was awful. Every day the list of "activities" lay on our bed. If you didn't want to see a character, then you swam. That's it. Even the tween room, The Edge, only had WII and some other computers. Very uninspiring. The counselors chatted with each other. Kids bored. Never again on Disney Read Less
Sail Date March 2016
The cabin was clean and our steward was polite. The common areas and restrooms were kept clean as well. My problem was with the wait staff. This was my 5th cruise with Disney, I am a DVC Member, and this may be my last. For those that ... Read More
The cabin was clean and our steward was polite. The common areas and restrooms were kept clean as well. My problem was with the wait staff. This was my 5th cruise with Disney, I am a DVC Member, and this may be my last. For those that don't know, Disney Ships have rotational dining. This means you eat at 3 different resturaunts and your tablemates and wait staff go with you. This is nice beause they seem to try to sit you with people roughly your own age, or your children's age if you have any etc. Your waiter and their asst. get to know your preferences and it's usually nice. Sadly when you go to a restraunt for breakfast or lunch the waiters knowing you won't be tipping them aren't as friendly especially if you go in torwards the end of service. I felt very rushed the times I did this. I don't like getting dessert 5 min after my meal is served. This happened both times I had lunch late. Same attitude on the Alaskan Cruise we took in 2013. One of our ports was cancelled during the cruise over state dept warnings. I understand why as it was a safety issue. Our waiter for lunch that day complained through our whole meal about it because the staff had to work much harder during at sea days than port days. He informed us how much he and the rest of the crew hated Panama Canal cruises because most of the days were at sea. The food itself was mediocre. If you don't have the room to rest your meat or time to cook it properly don't serve it. Most of the meats were dry and overcooked. Most of our appetizers seemed very well rested. They seemed to do okay with pasta dishes. If you want good food on the Wonder eat at Palo's. There is a $30.00 fee per person and you must be 18 to eat there, liquor is extra, but the food is wonderful. If you had that meal on land it would easily run $100.00 or more per person. The entertainment is pretty good, think Disney Show on Broadway, and they had 1rst run Disney movies sometimes in 3D. They also had a man who captained boat through the Panama Canal for many years give a talk everyday we were at sea. My husband really enjoyed this. I have to say my favorite thing was the crew talent show. The had an engine room Guns and Roses coverband that was really good. We went snorkeling in Cozumel Mexico and Cabo Mexico we really enjoyed this. We did the exursions through the ship. We also booked a bus tourin Cartagena Columbia. I'm glad I did this because it would be stupid to go all the way to Columbia and not see it. It was basically one big tourist trap broken up by street performers you were very encouraged by your tour guide to tip. I don't know if he or the tour company and There only seemed to be one, got a cut but someone did. He would steer us toward one vendor and away from others saying their stuff was junk even though it was all pretty much the same. The little shopping mall was way aver priced. Coffee was $22 for 3 pounds an $8.00 for the same amt from the street vendor for the same brand. The weather is very humid and when you get back to the ship crew members are waiting with cold wet towels. Disney is very organized getting you on and off. Speaking of humidity bring a sweater. They keep the ship really cold. I really felt it during dinner. I found out why when I turned the air down in my cabin. It gets really humid if they don't keep the A/C blasting. They have an all adult pool which is nice, but the waiters get nasty if you aren't drinking. One kept asking me if I wanted any sippy sippy, getting more and more sullen as the cruise went on. Read Less
Sail Date May 2015
This was our 20th cruise, the first one on Disney Wonder with the Grandchildren. It was great for the boys but I wonder why anyone without children would ever want to go on a Disney Cruise. There is absolutely nothing for adults to do ... Read More
This was our 20th cruise, the first one on Disney Wonder with the Grandchildren. It was great for the boys but I wonder why anyone without children would ever want to go on a Disney Cruise. There is absolutely nothing for adults to do during the day, other than the pool deck or the ports. On the plus side, the cabins were nice and large with much drawer and closet space. The split bath was good to although traveling in our cabin without children, I would have preferred a stall shower. Room Service was wonderful in the morning. We never waited more than 10 minutes for our order to arrive. The food in the dining rooms was really good as well as out waiter and assistant waiter who traveled with us to all three dining rooms. On the negative side, the dining rooms were really crowded with the tables very close together. They were also very noisy. The food everywhere else on the ship was really bad, especially at the buffet. The buffet was not set up for a lot of people with just two lines on either side of the buffet, slowly moving down the line. The area with tables was also very small and too close together. The pool in the Adults only area was small and only had ladders to get into it, making it very hard to get in and out of. The only real entertainment for adults was the Magician. I thought that act was really good. Wood I go on another Disney Cruise? Probably not. Even the kids ages 8 and 10 were getting a little too old for this cruise. Read Less
Sail Date April 2015
Having never been on a cruise, but always enjoying the "on land" Disney experiences of the past, we chose to venture out on the high seas with Disney Wonder. We wanted an entertaining trip for our 10 year old son and had heard ... Read More
Having never been on a cruise, but always enjoying the "on land" Disney experiences of the past, we chose to venture out on the high seas with Disney Wonder. We wanted an entertaining trip for our 10 year old son and had heard and read a lot of positive comments from others about Disney cruises. Not the least expensive option by far, our expectations we fairly high that this would be a great mini-vacation. From the beginning it just felt like being herded on a cattle boat. It would be impossible to count the number of times we walked from one end of that ship to the other, top to bottom, state room to the top deck just to get a soda. The staff was friendly, always smiling and saying hello, but they really didn't do much for you. There were multiple times that we asked 2 staff members standing together for directions and they pointed in opposite directions...comical, but not much help. Given that it was a Disney cruise, I would expect it to be pretty much all about the children. The Disney island on the first day was great. I did the 5K fun run, followed by a fun family day at the beach. But when you consider that the other two ports are definitely NOT children friendly, I'm not sure what they were thinking. Nassau is not the kind of place you want to take your children. Key West is where you go with your adult friends to party, again without kids. I have been told many times how wonderful the food is on cruise ships, so I was really looking forward to that. Again, I was underwhelmed. I'm not much of a cook, but I do all of the cooking at home and I’m not that picky. The first dinner began well. The menu was beautiful and promising, the service was good, the meal presentation top notch. Too bad I could only eat a quarter of my meal. I don’t normally leave food on the plate, but that is what I did. Pretty institutional. The second night we didn’t go to the sit down meal, we just ate salads. The third night we gave it another try and I hate half of the meal, but that was all. The fourth night we had snacks again. If you wanted a “real” cup of coffee, not the “instant” stuff that comes out of the machine on deck, that costs extra. Actually, the breakfast was probably the best meal of the day. The buffet always had lots of fresh food to choose from. The “snack” places had the standard burger, chicken dogs and fries, plus fruit, salad and wraps throughout the day. I guess it was just the dinner that was disappointing. We didn’t do any of the shore excursions, we kind of thought that the ship would entertain us enough. All of the “extras” on the Disney Island cost “extra”. Seemed like they were always trying to sell you one more thing. The “Pirate Night” got all the kids excited. Everybody bought all the “pirate” stuff they had for sale in the gift shop. Then, on the night of the party, the crew was out in force selling lighted swords and lighted spinners and gadgets up at the party, which lasted all of one hour. Again, it seemed like just an event to sell more stuff. The on board theater was nice. I was a bit perturbed that they charge you for popcorn…seems like that would be something they would include in the price of admission. We are not big drinkers, but we did go to a couple of the bars in the evening just to hang out a bit. I'm not sure where all of the rest of the adults were, but the bars were always empty. And there are quite a few bars, so a lot of unused space. We took our son to the entertainment room for 5-10 year olds and it was a little too immature for him. So we asked if he could go to the older kids room, called the Edge and be with the 11-14 year old kids. Lots of video games and other staff led activities. He had a great time there and was pretty content to stay all evening. I was wondering what the pools looked like and was not really able to see anything on the website. I found out why. The kiddie pool, the one with a slide is really small. The older kid pool is about 6 feet across and 20 feet wide, so when you get about 10 kids in there, it looks full because it is. The third pool is for adults only and is about the same size. Since they move the ship from port to port at night, they arrived at port very early in the morning, like before 6am. Apparently they use some sort of side thrusters to maneuver into dock, but the ship shudders enough to wake everyone on board. And it takes about 20 minutes to dock, so you’re wide awake by then. I guess I thought there would be more things to do together as a family. But it seemed like the ships goal was to give adults every opportunity to separate themselves from their children. Maybe that’s what some people wanted, but not us. Bottom line: if I want a Disney experience in the future I’ll go to Disney World or Disney Land. Never back on the ship. Read Less
Sail Date March 2015
My 4-year-old son had a fantastic time. He loved meeting all the characters and after he warmed up to the Oceaneer Club and Lab, we had a hard time getting him to leave at the end of the night. With that said, I will still never go on a ... Read More
My 4-year-old son had a fantastic time. He loved meeting all the characters and after he warmed up to the Oceaneer Club and Lab, we had a hard time getting him to leave at the end of the night. With that said, I will still never go on a Disney cruise again (and we LOVE Disney!). We've been on six prior cruises on Royal Caribbean and Carnival. Sadly, Disney was a major disappointment when compared to other cruise lines. First, there is the entertainment - or lack there of for parents... They seem to really miss the mark when it comes to providing any type of entertainment beyond the one scheduled nightly show, character appearances and the one pirate night. We live in central Florida and go to Disney frequently and were quite surprised at how much they dropped the ball on this when their theme parks are so good at entertainment. My husband and I were frequently bored at night - which I have never experienced on a cruise before. Aside from pirate night, there were no deck parties, only ONE 30-minute dance party with a "band" (one singer and a guitar player) the entire cruise, and the only nightly music was a guy playing slow songs on the piano or another guy also playing slow songs on a guitar (but neither sang). Even at the night club they were only ever doing audience games - which we did and were slightly entertained but we really just wanted to listen to some actual music that wouldn't put us to sleep. It was really odd and completely opposite of what we were expecting. Since it was the Very Merry Christmas cruise I also thought there'd be some caroling or Christmas music at the very least. Aside from the Christmas decor and very brief tree lighting ceremony there was nothing. We've gone to Magic Kingdom's Very Merry Christmas Party and expected it to be along the same lines with the theme, entertainment and even the cookies and hot chocolate late at night. Clearly we had our expectations too high for their cruise line. Second, there are the dining options... prepare to go hungry especially if you have second dining... We weren't able to get early dining so we were left with no option but the 8:15 p.m. second dining. We normally eat dinner around 7 p.m. so we thought this time would still be fine... which it would if dinner didn't last nearly two hours every night. This means you don't actually get your main course until about 9:15 p.m. We never were able to make it through the two dinners we attempted to go to with our 4 year old. (The other nights he fell asleep during the shows and napped through dinner time) Stuck on second dining and looking for another option so you can actually eat at a normal time? Good luck with that! First of all if you are in second dining your show is at 6:15 - at the start of the first dining time. (This is normal with most cruise lines) Once the show is out if you are hungry you would think that like on other cruise lines you could find a dining option. NOPE! Two of the nights we literally were starving looking for food options before just going to our room and waiting 45 minutes for room service - I guess it's because everyone else was doing the same! The buffet restaurant that is supposed to turn into server dining for a brief time at night was constantly closed for "cleaning." We found out it was only open during the first dining which means you had to miss the show in order to eat. The quick service that offers sandwiches is only open for a brief time at lunch and the hot dog/hamburger and pizza quick service places had awful hours. When they were actually opened they were slammed and had long wait times because there were no other food options available. Also, surprisingly, they didn't have as many food options for kids as other cruise lines offer. At the buffet for lunch the only "kid friendly" option was mac and cheese and mini corn dogs. The didn't offer anything else I've seen offered on other cruises... fruit, raw vegetables, yogurt, apple sauce, etc. Thankfully our little one isn't a picky eater so he did just fine but we did overhear many other parents in line griping about the limited options for the kids. Third, the pool hours are quite bad. The Mickey slide was only open for about 5 hours a day with no clear rhyme or reason for the hours they had. The adult pool closed at 10 p.m. which meant that if you had second dining you couldn't relax in the hot tub in the evening or go swimming any time past 5 p.m. because you had to get ready for the 6 p.m. nightly show. Finally, the staff was a mixed-bag. The Oceaneer's Club and Lab staff were ALL AMAZING! Our room attendant was great and guest services were also very helpful. Shockingly, we saw a lifeguard at the Mickey Pool TEXTING. We took a picture and were about to approach him to kindly remind him that children can drown in as little as 30 seconds but then he just walked away from his post. Thankfully a couple minutes later another lifeguard took over. We do plan to address this still with the cruise line. Also, our waiter in the main dining room was extremely rude to us because we missed some of the main dining nights. We were seated to a table with no place settings because apparently they didn't think we were coming back. (Looking around the dining room this is common for them to do this as there were numerous tables with either partial place settings or none at all). Finally after over 5 minutes of waiting we flagged someone down so we could get place settings for us. When our waiter did make her way over she flippantly said she didn't think we were coming so she saw no need to set out plates or cups for us. We actually thought she was joking but then we realized she wasn't. We left and went directly to guest services to lodge a complaint. I've never experienced such rude service at any restaurant let alone on a cruise when the services is usually superb. So long story short, if you want to have the Disney experience just go to the theme parks since that's what they do best. If you want to have a family cruise choose a different cruise line.   Read Less
Sail Date November 2014
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