Being a Florida resident and nearly close to 100 trips to the Disney World Parks throughout my lifetime, I was truly elated to bring my family on the Disney Wonder for a true family vacation. Surprisingly, I was terribly disappointed in ... Read More
Being a Florida resident and nearly close to 100 trips to the Disney World Parks throughout my lifetime, I was truly elated to bring my family on the Disney Wonder for a true family vacation. Surprisingly, I was terribly disappointed in the level of service that I have seen from this Disney experience.
Living in South Florida my family cruises often, so we know what to expect, but this level of disappointment was truly surprising from the “most magical place on earth”.
Below are just some issues that we experienced while on our dream vacation:
Pool: Getting on the ship we couldn’t have been more excited to see all the wonders of the Disney cruise ship. When we got to the pool, the only “lounge” chairs offered in the family section were upright chairs where the heads lowered but your feet did not lift. Why? Because they packed as many chairs as possible inside the pool deck. Also, I understand that pools need to close for sanitation reasons, but every 45 minutes the kids had to come out? Also, there was an accident that caused our pool to close for 4 ½ hours while the day at sea. As I understand this is not the ship’s fault, as I am sure it happens often, but there should be extra activities scheduled in case this happens. There was no additional activities offered for the families to do except go back to the playroom.
Characters: Also, I was surprised to see so many lines for character meet & greet. You wait on line to see a show, you wait on line to see the characters, even the buffet had massive lines out the door (the other half of the buffet was closed many times during the day). I expect lines when going to the park, but being on the high sea on a luxury ship, I was shocked that every activity required lines. Most disappointing is that when we went to see Tinkerbell, we were 3 minutes late getting on line and they wouldn’t let us wait on line to see her. It was also morning Day 4 of the cruise and Tinkerbell was not having any more pictures for the remainder of the cruise. So our kids were not able get a picture with her. Also, so we could have planned better, we should have had a list of which characters would be where from the beginning of the cruise so we knew how to schedule our day/week.
Food: The food was fair. Not terrible but the quality is not what I would expect from a cruise standard. It was the type of quality that you would find in the park. It certainly doesn’t compare to Royal Caribbean or Princess. I’m not even putting it the same class at Holland America and all of these cruises were not nearly as expensive as what we spent on this one.
Entertainment: The kids shows was wonderful and we enjoyed family time together. I personally wish you had more “family” activities to do during the day. Most of the activities were either kid related or adult related but not “family” togetherness. Our adult night only had one activity per night. It was the same type of entertainment. Either 80’s music questions or 90’s music questions. The one night they had a comedian on board. We decided to not see the show but go to the sports bar and watch the basketball game. Once we ordered drinks and got settled, they asked us if we were done watching the game. We replied no but they informed us that due to the overflow of the one show they had tonight, they were seating people in this bar and steaming it on the TVs for the other passengers who did not have seats could watch it.
Announcement Call in the Middle of the Night: Around 1:30am, I think I didn’t have my watch, we received an announcement in our rooms “Assessment Team, Assessment Team, please report to Deck 1” – it came over loud and clear several times. We were frightened. We tried to call the front desk several times and nobody picked up the phone. We waited a few minutes and tried again but no answer. I went outside to see what was happening but nobody was around to ask. We were too frightening to go back to sleep. Later that day, we asked our dining room server and he told us it was a scheduled test. We told him that no way would they schedule a test like that so early in the morning and have it go in the guests rooms, but he assured us it was. How very disruptive to your guests and not even have a letter informing us of this drill or an explanatory letter of why it occurred in the first place.
Ports of Call: We were looking forward go to Cayman Island and exploring the shops on Sunday morning when our ship docked. We were shocked and surprised to find almost ALL of the shops were closed. We asked a few natives and they informed us that due to us being the only ship in port and it being Sunday that they don’t open their shops. Also, you could not purchase any liquor due to it being Sunday and they are a religious Island. When we asked our Disney crew why they would pull into port on Sunday, they informed us that most families do excursions so they don’t really care about the shopping. Well had we known that, we could have planned accordingly. We did go back on the ship, but guess what, the pool was closed due to cleaning since most guests were off the ship!
Again, as a family we did have a good time but very disappointed with the level of hospitality and service you would expect from Disney. Read Less