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85 Disney Mexican Riviera Cruise Reviews

No one does it better than Disney! After the terrible experience of taking my first cruise on Carnival about 5 years ago I was real hesitant to go cruising again...least to say I'm very glad I gave Disney a try because they ... Read More
No one does it better than Disney! After the terrible experience of taking my first cruise on Carnival about 5 years ago I was real hesitant to go cruising again...least to say I'm very glad I gave Disney a try because they changed my perspective on the whole cruising industry. Our cruise was a 7 night to the Mexican Rivera with stops in Cabo, Mazatlan and Puerto Vallarta. Room: The room was great! We had a family balcony stateroom which was very spacious and could sleep up to 5 people with 4 beds in the room. The split bathrooms on Disney ships are genius, especially for getting ready in the mornings. Our room steward Lorenzo was amazing! Entertainment: There was never a down moment aboard the Disney Wonder! They always had something going on. We saw 3 stage shows which were all amazing and they also had a Ventriloquist, Magician, comedian and hypnotist aboard doing shows daily. Being 23 I was concerned that there would be annoying kids all over the ship and that all entertainment and activities would be geared solely to children. Despite what I thought, the only time I really saw children was a breakfast in the buffet and at night at the stage shows. For the most part they stayed in the kids clubs and the children pool. There were plenty of adult areas to relax in, and the entire front of the ship in filled with adult only clubs and lounges. Food: To me the food aboard the Disney Wonder was a bit of a disappointment. The appetizers, soups and desserts always blew us away but the entres were somewhat lacking in flavor and constancy. I feel this is one area they could definable improve. The buffet was good, they had a great variety of food and rotated their menus which I appreciated. I really enjoyed the rotating dining that Disney does, my favorite restaurant for food was Tritons and Tianas Place for the atmosphere. Service: The service aboard the ship was incredible! Our servers were amazing and really boosted our experience aboard the ship! Tati and Ikadek were our servers and they treated us like kings. The cruise line lost our bags on the first day, we went to guest service and they located them within hours and sent chocolate covered strawberries and a hand written apology for the inconvenience. Spa: I spent alot of time (and money) in the spa and was pleased with the service rendered there. On day one of the cruise I won a raffle for a $50 spa certificate. I ended up getting a rainforest pass which for $129, I don't feel was worth the money. Also had my teeth whitened what I was very pleased with (they honestly did a better job than my dentist), I received an acupuncture session (waste of money) and a great massage! They always tried to sell you stuff after services which really got annoying after a while. Ports: Highlights Cabo: we didn't do any excursions here, just walked around the pier. Extremely touristy! Mazatlan: Probably our lease favorite port. We did the Best of Mazatlan tour which was a complete waste of money and time. They took us to see a light house (which was a couple miles away from the look out point the bus stopped at) Then took us to see a old church (which was pretty) Their "golden zone" was super trashy and full of street vendors that get really annoying after a while. We ended the tour with a nasty fiesta lunch filled with store bought taquitos, overcooked rice, and other gross, non authentic food. There was supposed to be a folkloric show that mainly just consisted of drinking games. Don't go on this tour. Puerto Vallarta: Our favorite port. It's very jungly here and lest touristy. We did a cooking class which consisted of visiting a local market and tortilla factory where we bought masa, then took a bus ride through the mountains to a rural village where we learned to cook amazing authentic mexican food. I highly recommend this tour if you are looking for an authentic mexican experience. Altogether the cruise was amazing! I booked another cruise while onboard and can't wait till my next one! Read Less
Sail Date October 2019
This was a special cruise called HALLOWEEN ON THE HIGH SEAS. San Diego, Cabo, Mazatlan and PTO Vallarta/San Diego return. My first-ever holiday sailing. Cabin 5012 was forward and located on deck-5. A excellent location with great ... Read More
This was a special cruise called HALLOWEEN ON THE HIGH SEAS. San Diego, Cabo, Mazatlan and PTO Vallarta/San Diego return. My first-ever holiday sailing. Cabin 5012 was forward and located on deck-5. A excellent location with great access to everything. This is a outside stateroom with the large picture window/porthole. The ship is in pristine condition. As in the cleanest ship I have ever sailed on. Both in stateroom and public areas. Embarkation was classic Disney with perfection in line/group control but Disney was using the older San Diego cruise terminal that is in dire need of refurbishment. Escalators and elevators were broken so it was the stairs for all with the exception of one elevator. It's dark, cold, poor seating and with limited restrooms. Once aboard, it all turns to Pixie Dust and I will never know how Disney accomplishes such crew perfection but they do and with ease. Every single employee/cast member/crew member was amazing 24/7. I was never so impressed. Cabins are larger than most at-sea with a two-bathroom concept that takes up way too much space in the stateroom/cabin. Serving no purpose as only one bathroom has a toilet. Stateroom TV's are ultra small at 22"-26" and guess what? It's all Disney programming! ABC, FOX and CNN can be had but that did not occur when at-sea. The most disappointing aspect of a Disney cruise is the overall dining quality (my third Disney sailing). That said, expect 'Theme Park Dining' at best. Catering to families and kids mostly. You'll need your own salt & pepper shakers. The food is bland, boring, basic in presentation and uneventful in every single course. Disney incorporates what is called 'Rotational Dining' in that that every night you change dining rooms (keeping the same waiter) which are themed on a different approach each night. We had ANIMATOR'S PALATE, TRITON'S and TIANA'S PLACE as our dining venues. Tiana's Place is new to Disney with a Mardi Gras theme and it is exceptionally loud. Very loud. It is a dining room floor show experience in a sense. It can be impossible for the waiters or the guest to engage in conversation. There are Quick Service dining venues also aboard The Disney Wonder but they all failed. The only exception to any dining experience onboard is the buffet area called CABANA'S. That saved us all! Yet Disney closes it for dinner making it a sit-down venue instead serving the same basic and bland offerings as found in the dining rooms. Unlike most other cruise lines that offer 24/7 dining options, Disney has a very rigid schedule of openings and closings. Room service is 24/7 thankfully but on par with Arby's Roast Beef if not worse. Disney is all about its movies and shows and expect only the best because that is the rule for any Disney showroom presentation. We were entertained for FROZEN, THE GOLDEN MICKEY'S and DREAMS. There were also several guest performers for a 7 day cruise but all were 'VERY SAFE' because we are a family cruise line first and foremost. Because this was a holiday sailing involving Halloween, candy was passed out Halloween night and most passengers dressed in costume for the event but activities were very limited. Menus that night never addressed Halloween. This isn't a cruise line for just kids. There are many 'adult-only areas' (never enforced) and on this sailing the amount of kids never felt like it exceeded 40-50%. What I will remember most about the type of passenger aboard a Disney cruise was the morning we were dining outside (at Cabana's) and on the table, next to the drink station for beverages, was a mother changing her baby on the table while we all dined for breakfast. Several Disney cruise staff walked by the event but none ever addressed it... There was a bathroom just inside the doors some 30 feet away that the mom could have used. That said, it is a family line. It's a Disney product and it's always 'Pixie Dust'. Sometimes boring. Unless you are a kid or a pure Disney fanatic. Read Less
Sail Date October 2019
Summary of our trip: If you ever traveled on one of the larger Disney boats, the Dream or Fantasy, you will be somewhat disappointed on the Wonder. We traveled with our adult children and their children ages 8, 6, 2-1/2 and a 10 month ... Read More
Summary of our trip: If you ever traveled on one of the larger Disney boats, the Dream or Fantasy, you will be somewhat disappointed on the Wonder. We traveled with our adult children and their children ages 8, 6, 2-1/2 and a 10 month old. My husband and I had connecting rooms with my daughter who has two babies. The connecting rooms helped with the small cabin size as we freely went back and forth. We had all their junk in our cabin so they could accommodate the pack and play comfortably. I don't know how they could have managed with all their kid stuff....stroller, diapers, formula, diaper genie, etc...if they had only their cabin space. Embarkation was fine. We arrived at the Port of San Diego about 10:45 and people were already checking in. We were number 21 for boarding and that happened about 12:45. We headed for the Triton sit down restaurant, but it was already full and there was a 30 minute wait. So off to the food court, Cabanas, we went. What a mad house as everyone was there since the cabins were not ready. Your first impression is ....holy cow....how crowded is this small ship. It took some ingenuity to find a table for nine. Once we could go to our cabin at 1:30, we received our bags about 45 minutes later. The first night of dining was at the Animator's Palace, early seating. They had a cute show on the walls and Mickey makes an appearance in Fantasmic fashion. Our servers were Jen from the United Kingdom assisted by Angelina from Poland. They could have not been more helpful especially since we had two kids in high chairs making a mess every night. Out of the many cruises that we have been on, the food delivery was the quickest that we have experienced. Tonight's show was the Golden Mickeys in the Walt Disney Theater. Note that this theater is only on one level....versus the larger ships that have a balcony. Go early if you want a decent up front seat. We never arrived after 8 for a 8:30 show. (First dining at 5:45, shows start at 8:30) We spent some time the next day in the Oceaniere Lab during the open house....the only time the toddlers could be in the Lab. The two year old thought it was fun, but the 8 and 6 year old loved it. We did not get off the ship in Enceneda....others felt the same was as it was full of people for a shore day. Pirate dinner in Tiana's Place. Servers walked around in pirate gear. It was pirate night and here is where the difference between a large ship and a small old ship is highlighted. On the Dream last year, there was a detailed pirate show that lasted a full 15 minutes with about 30 actors. On the Wonder, it's basically a dance party for pirate night. Mickey and a pirate go down the zip line, but there is no show to speak of. What a disappointment. Fireworks at sea lasted for about 90 seconds. It was not worth keeping toddlers up to past 10:15 when the fireworks happened. Before the pirate and firework event, there was a magician in the WD theater. We saw half of the show then left to save seats on the pool deck for the non existent pirate show. Day three was a sea day. Our impressions....the food at Cabanas is fine. Nothing special but it is convenient if you want to be at the pool area. There is also an average burger and pizza spot. Daisy's food area has salads and sandwiches and fruit, so we enjoyed that area. We went to Triton's for a sit down lunch most days....nice to be out of the crowded pool area. Speaking of pools....the pool area compared to the Dream is about half its size, which is also a disappointment. BTW. Kids must be potty trained...swim diapers not allowed. A kid pooped in the baby pool and it had to be closed for three hours. If not potty trained, there is a very small splash pad area....again, half the size of the Dream. Not worth the hassle with the toddlers. We played bingo with the kids....$40 for the cards. Dinner again at Tiana's Place where she made an appearance and they had a New Orleans style parade around the restaurant. The show was Frozen. Fabulous production. The actor playing Elsa is amazing with a really solid voice. Again, if you want center, up close seats, get in line early....for this show, earlier than 8 pm. Next day was Cabo. There are tenders in Cabo....a royal pain with kids in strollers. We went to the Dolphin area where the older kids swam with the dolphins. They enjoyed themselves...they should for the price of this excursion. Cabo by the port is very touristy...bars and tee shirt shops. Next time, I won't get off the ship. Dinner at Triton's Place...the most boring restaurant of all. Forgot to mention that the cabin stewart, Omar, made sure his services did not interfer with nap time. He was great dealing with that dreaded diaper genie. Thanks, Omar! The highlight for the 8 and 6 year old granddaughters happened on the last full day. The Princess Royal Tea. Very expensive for the girls, but well worth it. It is done so well. The girls were showered with gifts only available at this tea....a doll, jewelry box, charms, crown etc. The Princesses came to each table and spent time talking to the girls. A cute show with the hostess and baker....two very good actors from the ensemble. I can't recommend this tea more....worth every penny if you have girls that love the Princesses. The show tonight was Believe which was fabulous. It's snippets of many Disney movies. Don't miss. Back to Animator's Palace. No show by the servers. Disembarkation was chaos. We had breakfast in Animator's Palace....they rush you through. We had first seating at dinner....so first seating for the last breakfast at 7:15. They servers make it very apparent that they want you out for the next group. You get off the ship on level 3 and the elevator spills out to the area where those waiting for Tiana's Place are lined up. It was gridlock. Plus, most people are with all their luggage ignoring the night before drop off. There is luggage everywhere, wall to wall people on level 3 and no where to go. I'm so surprised that Disney has not figured out a solution to this problem. Getting off was easy if you do not need an elevator in the port building. We carried down the stroller or we would have had a 20 minute wait for an elevator. Customs was a breeze and cabs were plentiful. Again our total impression....we will not cruise on the Wonder or Magic, the smaller ships, again. Just too crowded, not as technically advanced, more of a wall to wall people feeling. Give us a newer, larger ship any day. Read Less
Sail Date October 2019
We chose a Disney cruise because we thought it would be an ideal vacation for a couple with toddler. It’s a tough age to keep actively engaged. While the character greetings and related events were spectacular, experiences for toddlers ... Read More
We chose a Disney cruise because we thought it would be an ideal vacation for a couple with toddler. It’s a tough age to keep actively engaged. While the character greetings and related events were spectacular, experiences for toddlers overall were really quite limited. That being said, this alone was not why the magic was missing for us. The stateroom was not in the best shape when we arrived. The safe lock had not been reset (we had to wait for maintenance to reset, which was fine if that was the only issue), the clock alarm had not been reset (getting us up much too early the next day), there was hair on the shower curtain, and a pair of eyeglasses were lost in the cabin (?). The cabin and ship was especially creaky the whole trip. This was not our first cruise...so found it annoying. It negatively impacted our sleep. The restaurant food was good but too hot for our toddler, every time. One would assume that this would be tested before plating. While the service itself was especially friendly, off-putting was the constant requests night after night for an “excellent” rating. It left us feeling soured. We didn’t need to be pushed so much. Maybe just say it once and leave it. As for the food quality outside of the restaurants and buffet, it was really bland. We needed cash for one of the excursions and guest services would only take personal checks (in 2019!). My son and I caught a bad cold by the last day! On balance, this was not the vacation that I hoped for and expected from the magical Disney. Read Less
Sail Date April 2019
By way of background, this is the 3rd cruise my wife and I have been on and second with my 11 year old son (my wife and I took a short Carnival cruise nearly 15 years ago, and our family sailed on RC's Enchantment of the Seas this ... Read More
By way of background, this is the 3rd cruise my wife and I have been on and second with my 11 year old son (my wife and I took a short Carnival cruise nearly 15 years ago, and our family sailed on RC's Enchantment of the Seas this past summer). We had a good time on this cruise, but have come to the conclusion that the extra money you pay for the Disney name probably isn't worth it for us. Cruise was a 5 night Mexican Riviera cruise with stops in Cabo and Ensenada. I should probably also mention that as Southern California residents we've grown up with Disneyland and have made a few trips to Disneyworld, which we love. I wouldn't say we're Disney fanatics, but Disneyworld is definitely our favorite vacation spot. Ship: We liked the layout of the ship, particularly the fact that it was a manageable size. It rarely felt overly crowded. A few parts of the ship (like the main theater) look a little dated, but the renovated areas like the kids' clubs and adult clubs (the pub, the Azure theater) look good as new. I liked the decor of the lounge areas, particularly the Crown and Fin pub. Dining: Eating in 3 different dining rooms was cool. The changes of scenery were nice. The food was underwhelming. A few dishes were really good (like the sea bass at Tiana's), but in general the dishes weren't as good as they looked in the menu descriptions. Service was fine, not exceptional. One thing that would frustrate me was their insistence that the main server present you with the dishes, which often meant food would be brought to the service station and sit there getting colder while the main server was attending to another table. This would happen despite the fact that the head waiter or assistant server were available to serve the food. I was tempted at times to just go and get my own food from the station while it was still warm. Cabanas buffet had decent options and we didn't have too much trouble getting a table. I was more impressed by the service in some of the lounges, where the servers quickly learned what you liked to drink even if you weren't a very regular customer. We ate brunch at Palo, and while the food was very good the service was surprisingly slow. Maybe it was just our server. If I sailed with Disney again I would probably dine there again. Entertainment: We went to most of the major shows. "Frozen" is an excellent show. Matt Baker (juggler/stunt performer/comedian) was great in both his family and "adult" shows. Golden Mickeys had a weak story line and some odd song choices (being on this cruise would make you think "Princess and the Frog" was the most successful film in Disney history. I've never seen it.) We walked out of the magician's show, we just weren't into it. We missed the Enchanted, um, whatever it was. But we heard it was pretty similar to the Golden Mickeys so I don't think we missed out. Trivia and the game shows were definitely highlights. The cruise activities staff were funny and entertaining throughout, and the games were fun. Kids Stuff: Our son spent a fair amount of time at the Edge, and I think he enjoyed it? It was hard to tell. He had no complaints about it, and said he enjoyed the activities. But often when given the choice between doing something at Edge or playing an "adult" trivia game with us (note- they don't seem to enforce the "adult" part at all during the day) he would usually choose to stay with us. He said he liked the counselors. Maybe it's just part of being 11, but it was hard to get much information out of him about the kids' club. He was technically also allowed to go to the Oceaneer Lab, but only went once (he liked the activity, which was science-based). He liked the water slide. Spa/Fitness Center: This was the first time I tried going to a fitness center on a ship. It seemed a bit small (maybe they all are?) but pretty well equipped. My wife and I got a couple's massage at the spa which was nice. The only weird thing was that at one point we tried to go into the massage room from our verandah and found we had been locked outside with no way to communicate with the staff. Good thing neither of us had fallen overboard... I also got the Rain Room pass which had some nice amenities but seemed a bit expensive for what it was. Excursions: We didn't go through the cruise line for either of our excursions. In Cabo we took a snorkeling trip on the Buccaneer Queen, which was cool. It got a little racy at the end when they started pouring shots into people, but for the most part it was a fun trip and the emcee/snorkeling leader was cool. The port at Cabo was fun to walk around once you got past the 5 million people offering you a tour or water taxi. In Ensenada we took a taxi out to Las Canadas Campamento for ziplining and ATV riding, which was my son's favorite part of the whole trip. We practically had the place to ourselves. The zipline/rope bridge course was a blast, and the guides (who were fully bilingual) were nice, very focused on safety and took tons of great pictures with my phone while my son and I did the course. I highly recommend it. Cabin: See review below. All things considered we had a good time, but we came to the conclusion that for our particular family we probably won't sail with Disney in the future. If the cruises were similarly priced then sure, we would do Disney again. But for our family it doesn't make sense to pay a premium for the Disney aspect of the cruise. We don't take pictures with the princesses (which seemed to be happening all hours of the day). If my son was younger then we'd probably consider it, because the atmosphere on the ship is a bit more family-friendly and there are a lot of kid activities. (The flip side of that is that there are a LOT more kids- they are EVERYWHERE on that ship.) But now that my son is more interested in trivia games then taking his picture with Mickey I'd rather save some money and sail with a less expensive line (hopefully with better food) going forward. Read Less
Sail Date April 2019
THIS IS MY SECOND DISNEY CRUISE. The first one in the carribean to their private island. It was so good that we decide to go on another one. This time is was from San Diego to Cabo and Enesanada. Checking on in San Diego was so smooth. ... Read More
THIS IS MY SECOND DISNEY CRUISE. The first one in the carribean to their private island. It was so good that we decide to go on another one. This time is was from San Diego to Cabo and Enesanada. Checking on in San Diego was so smooth. No line up. As soon as I arrived in cabin after lunch in buffet, I phoned the conciege and asked for a robe since I was sharing with my daughter and her boyfriend. The bathrooms are super small and there's no where to put your clean clothes after you take off your dirty clothes to shower. I was told that the robes are only for conciege class. I explained about the situation in the bathroom and when I cruised on Disney before they supplied robes no problem. So I went to the desk to ask again, this time for someone in charge. She left me standing there while she went to the back for 10 mins. I told the other person standing there , that "This is a waste of time, how long does it take to ask about a robe". Also there are no slippers. Good thing I bought it from my hotel. I said I gotta go for dinner, I will come back for an answer. I stopped by the room after dinner and surprise, There's a robe. One of the drawers was stuck and after pulling it out it will become jammed. I told the room steward and he pushed it back in and said: It's fixed. Next time I pulled it out, it got stuck again. I informed the steward again when I was heading out and he said he will fix it. Next time i pulled it open , it completely fell out on my foot. This time I phoned the conciege and they sent a maintenace guy to fix it for real. I'm lucky I didn't break my foot. The day before we arrive in Ensenada, we wanted to go to the place where margaritas were invented. I looked it up at home but we didn't have internet on the ship, and I couldn't remember the name of it but I recall the ship did offer a tour there. She told me she didn't have that info and there's no such tour. She told us to find a Starbucks to get internet and we could google it. After walking a couple of miles to find the Starbucks, we found the place. It was right across from where the ship was docked. We were sitting there enjoying our drinks in the courtyard and wondering why the ship doesn't support this place. And surprise the tour arrived from our ship. Do not take the shuttle from the ship in Ensenada. It's supposed to take you into town but we saw it stopped a couple of blocks down the pier. There is not a town and not much to see except the place where we went to. There was a museum which charge $2.00 and then bar which we got margaritas. There's a small market. We got fridge magnets. There's a beautiful cactus garden. But everything else there is not worth to see cause there's nothing to see. We did eat some corn and some pancake, at the little booths that were on the walkway. Nobody spoke English. Lucky for us, my daughter's boyfriend spoke Spanish. Be aware that the charge to use the washrooms. The food on ship at the buffet at lunch was good and the dining at night was very good. Loved the shows. Got to see the lastest Disney movies in 3D if you want. The live shows are really good. Service in dining room was good. Over all the Disney experience was evident on the cruise but the price was triple other cruises to the same places. I expected better service and larger washrooms. We had a cabin at back of the ship on 7th floor. There was so much creaking and weird banging noises that it was extremely hard to sleep. It was every night. This cruise had a lot of kids on it because of spring break. There was an adult only area but there were kids in this area too. Be careful not to trip over them, they run around through you to try to be first in line to see their characters. Don't take this cruise unless you love Disney a lot. If you want to see Mexico, use Holland America. Read Less
Sail Date April 2019
We sailed the Disney Fantasy this past December. There was Disney magic at every turn, we loved it. We are seasoned cruisers, with 75+ cruises. The Disney Wonder, where do I begin? The excellent: The Golden Mickey, Frozen and Dream ... Read More
We sailed the Disney Fantasy this past December. There was Disney magic at every turn, we loved it. We are seasoned cruisers, with 75+ cruises. The Disney Wonder, where do I begin? The excellent: The Golden Mickey, Frozen and Dream shows. The character experiences and the Kids Club. The Bad: Very poor service in dining room, luke warm food to cold food. The taste was terrible. We never had our drinks refilled, pepper offered, minimal interaction with our table. On the Disney Fantasy, the staff are calling your by name, doing magic tricks with the kids etc. The food was very good on the Fantasy and it was served hot. The Cabana's food was just okay, like at a Denny's. Our stateroom host was friendly and kind. Our stateroom 7067 had mold around the tub. Screws falling out from door stops. The walls were beat up. He could never remember what time we had dinner however. Our stateroom would get cleaned about 2:00 pm or after. We would come back after eating at 5:30 and the 8:30 dinner shows and our stateroom would not have been turned down or cleaned from showers taken before dinner. Our ports were Cabo and Ensenada. Our granddaughter did the kids dolphin encounter ($100.00) at Cabo Adventures. She loved it and we loved watching her. The photos's were $300.00 Embarkation and disembarkation were seamless. We have done the Bibbidi Bobbidi Boutique at the parks, about six times. On the Disney Fantasy once, and on the Wonder this pass cruise. Oh my, not the experience you pay for on the Wonder. On The Fantasy we bought the three trips into BBB, the pirate day was so fun on the Fantasy. Speaking of Pirate show. The Wonder's pirate night is NOT what you get on the Fantasy. It is one short show and no pirate buffet afterwards. Yes, no turkey legs. On the Fantasy you have a Character pirate show, then a big production of Jack Sparrow and friends show. All pirate buffet. The fireworks were the same. They are now giving you large containers of soap, shampoo and conditioner. No cute pillows on the bed of When you wish upon a star. DCL commands at least a 50% premium. I would NOT sail on the Wonder. I would sail on the Fantasy. No comparison. Read Less
Sail Date March 2019
An exceptional (whole family) vacation experience - we highly recommend! The brand name might scare all us 6 star luxury cruises away, (I certainly was for years!), but I will admit Disney delivered a fantastic product for everyone of ... Read More
An exceptional (whole family) vacation experience - we highly recommend! The brand name might scare all us 6 star luxury cruises away, (I certainly was for years!), but I will admit Disney delivered a fantastic product for everyone of us 'kids' (from 3 to 73). The 4 Cabins and Suites we booked were all well appointed, dining was a lot of fun and always delicious, and the entertainment was Disney quality. Surprises for the kids were everywhere on the ship. The product is also VERY expensive when you consider it is not all inclusive - full stop... And you will leave the ship with another 3K in shipboard expenses … But there are enough (adult) spaces to keep the ship classy, and more than enough (child friendly) spaces to keep them all busy and happy - and this is why we were onboard. We all had a wonderful time, a perfect family week escape. Disney delivers. Read Less
Sail Date March 2019
We sailed on the Wonder 10 years ago with our then 1 year old and had the most glorious time. We had since cruised on both the Fantasy and Allure of the Seas, so it’s interesting to compare experiences. The Wonder feels very small ... Read More
We sailed on the Wonder 10 years ago with our then 1 year old and had the most glorious time. We had since cruised on both the Fantasy and Allure of the Seas, so it’s interesting to compare experiences. The Wonder feels very small compared with those larger ships. I love that it’s quick to get anywhere on board. We never felt particularly crowded except around the pool. We all felt the ships movement much more than the larger ships but overall I quite liked the size. Just wish there was more space around the pool!! I LOVE the magical Disney touches. Disney music piped in the halls, the horn’s tune, entertainment, themed restaurants. It seemed like most people on the cruise were there primarily for the Disney-ness of it all. Service was good. Not as over the top as it was 10 years ago but still good. We had two major disappointments. Our kids hated the kids club! I couldn’t believe it. Especially my daughter who loves participation in kids activities. She said she couldn’t understand the staff because of their accents. Second was the wifi. My hubby needs to stay connected for work so he bought the highest package of 1000 MB that claimed “will suit all needs including streaming shows”. What a joke! He burned through that in just a couple days of periodic email checking and one hour’s worth of work. And yes, he logged out of the wifi each time. It was also insanely slow. We had perfect wifi when we cruised on the Allure so assumed it would be similar. Read Less
Sail Date March 2019
We were two adults traveling without children that stayed in an inside stateroom on deck 7 midship of the Disney Wonder. We had an amazing experience with superior service and I cannot wait for my next Disney cruise! -The main dining ... Read More
We were two adults traveling without children that stayed in an inside stateroom on deck 7 midship of the Disney Wonder. We had an amazing experience with superior service and I cannot wait for my next Disney cruise! -The main dining food was superb- many options on the menu! -Our servers in main dining were wonderful- best I’ve ever had on a cruise. They were personable, and very efficient. -Our inside cabin was very comfortable and clean. -Entertainment is high quality. The main stage shows are of a high caliber with Frozen the musical stage show being a highlight. - We enjoyed all the adult entertainment options on the ship! We liked trivia, bingo, crafts, adult only game shows, adult only pool area and the adult only restaurant, Palo. Cruise entertainment staff were very upbeat and personable! - Ports of call were Cabo and Ensenada. -In Cabo we took an excursion to the Breathless all inclusive resort! It was gorgeous and staff were wonderful. -Port of Ensenada we took a wine tasting tour that was fabulous! We LOVED our guide and the countryside was beautiful. This was an amazing cruise and you cannot beat the Disney experience. I have previously sailed on Holland America and Disney beats out Holland in the service and entertainment categories! Read Less
Sail Date March 2019
Geez where do I start. This was our 8th cruise on Disney. For Halloween, they only brought out 4 characters for 2 hours dressed in Halloween attire. The first day and rest of second we’re in traditional attire. The 4 characters were ... Read More
Geez where do I start. This was our 8th cruise on Disney. For Halloween, they only brought out 4 characters for 2 hours dressed in Halloween attire. The first day and rest of second we’re in traditional attire. The 4 characters were Mickey, Minnie, Pluto, and Goofy- no villains. Trick or treat was at 2p for 30 mins at 7 stations on Deck 3,4. Trick or treat bags were delivered to rooms but many did not not receive them. The cruise line seems like they are getting really cheap. We use to receive a welcome letter from Cast a way club when we arrived in our room Day 1- or any more. In the past we always sailed Concierge. We always felt the services were below par so this cruise we were in a 4a room which was so small with a tiny shower for a short person. On a past cruise we saw the Concierge attendant come down with a group of guest and let them off first for Walk off. They filed to tell us about this and we were knee deep in a crowd waiting to get off. Sadly, the same happened on this cruise to a concierge guest waiting disembark for walk off. At the same time I was telling her family what happened to us, the concierge attendant comes down with a group of guests and let’s them off while they were waiting in line. I also noticed none of the concierge guest had a lithograph. Disney has gotten so controlling and cheap. The first day there were only 2 characters in the lobby. We did not relieve tip sheet and comment card until 10p the night before we disembarked. The ship was still showing Golden Mickey (zzzzzz) and Frozen. No music acts. Time for a change. Read Less
Sail Date October 2018
Disney gone cheap. Halloween bags not delivered to room, only four characters appeared once each in Halloween outfit over a 2 hour period, 2p trick treat at 7 stations on deck 3,4, no Halloween on Day 1 and only 2 characters in lobby. Cat ... Read More
Disney gone cheap. Halloween bags not delivered to room, only four characters appeared once each in Halloween outfit over a 2 hour period, 2p trick treat at 7 stations on deck 3,4, no Halloween on Day 1 and only 2 characters in lobby. Cat room 4a very small. Characters were common 4..no villains or scary ones. Boring. Concierge guests did not receive lithograph and had Stich at Private meet and greet. Shows were Frozen and Golden Mickeys. Time for a change. Concierge guests were not told of private escort for walk off. Little upset when they were standing in line and saw concierge escort group off so htem. Same happened to us on the Magic. Checked in online first day, first minute but was assigned group 9 at cruise terminal. First to check in at port. Tip sheet and comment card were delivered to room at 11p. No bag tags were ever deleivered . Read Less
Sail Date October 2018
The Disney Wonder is indeed wonderful except in one area: Dining. Both the food quality and the dining options were substandard. When I worked at Disneyland for 3 years we were told that high menu prices are justified ONLY IF the food ... Read More
The Disney Wonder is indeed wonderful except in one area: Dining. Both the food quality and the dining options were substandard. When I worked at Disneyland for 3 years we were told that high menu prices are justified ONLY IF the food is first rate. On the Disney Cruise we were served steaks that were tough, shrimp that had a definite bad taste from being too old, dry chicken, and cheaper cuts of meat that we had to cut the gristle and fat away. The food is very fancy but not very good. Cruise lines like Carnival and Royal Caribbean cost less than half the Disney cruise and have better quality food and dining options. As to the dining options, other cruise lines offer a buffet with a wide selection as an alternative to the sit-down dinner. On the Disney Wonder the buffet, “Cabanas”, offered only menu service. Room service menu was very limited and while you can order a full breakfast on other cruise lines, Disney Wonder offers you only a Continental Breakfast similar to what you would find in the lobby of Motel 6. Other than the expensive and hard-to-reserve “Palo” the dining choices become extremely limited. If you want something other than the sit-down dinner your best bet is the low quality fast food served outside by the pool. A warmed over slice from Pinocchio’s Pizza can be had most of the day. There are other places with snacks but very limited times. The Crown and Fin Pub has hot dogs with stale buns for 1 hour (10:30 to 11:30). Tried ordering a pretzel from the Pub and was told they had to be ordered in advance. Please don’t get me wrong: Everything else was outstanding. Great service and caring, helpful employees, wonderful shows, amazing program for our kids, immaculate ship, easy embarkation, and everything else you would expect from a first-class expensive Disney cruise. Walt Disney once sampled the food at the Employees Cafeteria at Disneyland and said, “I wouldn’t serve this to my dog!”. Very soon the food was upgraded to the same wonderful food served to the guests. I hope Walt’s successors will do the same for the food quality and availability on the Disney Cruise Ships. Read Less
Sail Date September 2018
I work in the travel industry and have heard nothing but great things about Disney, always mixed reviews with other cruise lines. I was dreading the boarding process, but to be honest it was super easy, I completed everything online so we ... Read More
I work in the travel industry and have heard nothing but great things about Disney, always mixed reviews with other cruise lines. I was dreading the boarding process, but to be honest it was super easy, I completed everything online so we zipped through the check in process and was aboard the ship in a few minutes. They really stress hand washing and sanitizing throughout the cruise which is great practice. As you board the ship your asked your names and they announce you on the speaker and you pass the line up of bridge crew clapping and welcoming you aboard. We made our way to deck 2, just down 1 level from main lobby. It was 120pm and there was a roping off of the area to the cabins until 130pm as they were still finishing off getting the cabins ready. There were a few impatient people who at 131pm thought it was appropriate to start a hissy fit in front of kids cause it’s now 131pm. There were several staff zipping by with stateroom gift delivery, etc. By 134pm they were finished and opened the way for us to the cabins. Some people were already saying their vacation was ruined cause they needed to wait!?!? They just needed to calm down. We had an ocean view cabin mid ship, it was clean and welcoming and a little larger than expected. There was a big porthole with a great view. Love the way they separate the bathroom, toilet and sink in one and sink and shower in another. The bed was squishy and so comfortable as were the pillows. Lots of subtle Disney touches and the furnishings were tasteful and well maintained. Loved that their was a fridge. Air conditioning surprised me, was turned on low for cold but you couldn’t really feel anything. Room attendant came by to introduce himself and I asked him about the air, he said their eco friendly system does not blow strongly, just set your temperature and it will work subtly which it did. Tv was flat screen and swivels between facing the bed and sitting area. Had lots of informative ship channels and then a dozen Disney movie channels. Dining Choices; Deck 9 had the casual dining choices, Pinocchio’s Pizza, open till midnight had several combinations, I noticed they made gluten free ones on request. There was boiler bites, they offer hamburgers, fish burgers, Vege burgers, chicken tenders, hot dogs, chili dogs, Bratwursts, fries, chili fries and a Chicken, beef & lamb Shawarma with lots of toppings and sauces to choose from, delicious. There was a self service ice cream place on deck, they had chocolate, vanilla, strawberry and pineapple / coconut flavors and cones. Daisey’s De Lights became my favorite place, they offer toasted sandwiches, wraps, fresh fruit, salads, sandwiches and what appeared to be make your own Pho Bowles. I loved their sandwiches, either roast beef or my favorite smoked ham, the rolls were fresh and crusty yet soft, ham was tasty, onion jam was incredible and the lettuce was crunchy and tomato perfect, they are making them out the back a few at a time so they are always fresh. I indulged way to much here but they were always fresh. Cabanas is the buffet restaurant right at the back of the ship. Breakfast is from 7 or 730am some days to either 1030 or 11am, varies depending if it’s a day at sea or a shore day. Tip. There is seating for 500 people, 9am I’m told is when most people start coming to breakfast. We dined at opening most times, no waiting or queues. Their scrambled eggs were yummy, always a plain one and a special one. Usual breakfast buffet stuff. Apple, orange, cranberry and orchid juices available. Lunch here was good however closed at 2pm, we are from Vegas so we know buffets and this one was really good. Nice selection, delicious noodles I couldn’t get enough off, meats varied daily as did the hot carving choices. Staff here were helpful and super observant if you needed a hand. Room service was 24 hours, small menu including a few salads, sandwiches, soups,tenders and wings, etc. steak sandwich was exceptional. Drinks you pay for, meals are included. There is a breakfast card to complete and hang outside on your door before 3am it’s only a continental breakfast, we used it mainly to get grapefruit juice as it’s not in the buffet, with cereal and coffee, all breakfast drinks included. It was our pre breakfast pick me up. Disney offers rotational dining, you get to move to different dinner themed restaurants each night, every night a different menu, but your same table mates and server, assistant server and head server. They know you by name, they know your preferences, they have your drinks ready, etc. Our serving trio were all fantastic, they go out of their ways to make sure they are happy. Adorable little girl at the table next to us was a little shy on night one, but by night 2 she adored the wait staff, making her feel special and cutting her meat and making her treats, it was magical to watch. As far as the meals went they were fantastic, lots of variety and if you can’t choose then get both cause the menu is going to be different tomorrow. Bars; I liked the Crown & Fin British pub, went there for a drink or two after dinner. Cozy place, live entertainment most nights. They also do a light snack buffet, quesadillas, chicken wings, vegetable sticks, slider sized sandwiches, bite sized desserts. Bar staff here were very good. Cadillac bar next door was dimly lit, reminded me of an old piano bar, they had wines and cocktails here. There were other bars but we didn’t have time for those. Cove adult only area; Nice sized pool and 2 spas on deck, bar and coffee shop in the Cove adults only area. Coffee shop was nice, I enjoyed my frozen Frappuccinos here, you do pay here but you get a coffee card with 6th coffee free. They also have a complimentary dessert / slice display with some yummy goodies. I was up early around 5am the second morning, I went to deck 9 to the self service area, free soft drinks, tea, coffee and hit chocolate, as I wandered the ship there were dozens of staff members cleaning, all of them super friendly and saying hello, checking if I needed anything. They are happy with what they are doing, I chatted with several of them, many have been with Disney 10-15 years and say they are a fantastic employer who reallly takes care of them, which I’m glad to hear about. Disney is known for their customer service, nobody does fireworks like them, their shows, parades, musicals etc are incredible. Disney cruises are more expensive than others, but in my opinion well worth it, I’d rather put a trip off another year to save more for a Disney Cruise. Read Less
Sail Date September 2018
We live in San Diego and embarked from there. It was easy to get to the ship using Uber. We are 2 adults with a 13 year old and we brought my Wife's parents who are both 80. We got them a wheelchair from the port to their room. ... Read More
We live in San Diego and embarked from there. It was easy to get to the ship using Uber. We are 2 adults with a 13 year old and we brought my Wife's parents who are both 80. We got them a wheelchair from the port to their room. Everything went real smoothly. Staff was extremely helpful from the minute we stepped out of our car. Ship - Clean ship, everything worked, food was plentiful and tasty. Service was amazing - there are people everywhere there to help you throughout the entire trip. Personal service provided for dietary needs. Cabin - Clean and comfortable. Always had fresh towels and the attendant was always available and nice. My only complaint is that the room was noisy at night - we had a interior cabin toward the back on the 7th deck so our sleep was not always the best. Lots of rattling and movement - more than I was expecting. Dining - Fantastic and efficient. Our Dining Times were changed due to medical needs. There was not problem doing this. Food was always good and the wait staff were professional, courteous, and extremely personable. Great job managing everyone's allergies and preferences. The only complaint is that my Son ordered a non-alchoholic drink that cost $38!!!! He did this twice on the trip - I was a little upset on the price for this drink so be aware of the drink costs - the other drinks we ordered were wine and beer which were reasonably prices. Entertainment was top noch and high quality. We saw all 3 shows. Enjoyed everything. The popcorn was good too. We watched several movies - everything was clean and comfortable. My only complaint here is that people hold seats when they are not supposed to. Service was amazing and friendly. People went out of their way to get you an answer. Did not meet one rude person. Ports and shore excursions - we didn't get a shore excursion and instead just walked around. I didn't hear anyone complain other than it being a little pricey. We had one 13 year old only child who was sufficiently entertained by all the activities on the ship. No problems there. Lots of options whether your kids is a bookworm, computer geek, or sports orientated. He loved meeting up with many of the character greetings. Tips: Be sure to check the prices on the those non-alcholic drinks!!! We were allowed to bring 2 bottles of wine per person. Try to get a room that isn't noisey (center of ship). Read Less
Sail Date September 2018
We went on this cruise with our daughter's family as it had been on their wish list for years. We went on a two night cruise due to time and money restraints. One of our bags got left at home so I went back for it and took a later ... Read More
We went on this cruise with our daughter's family as it had been on their wish list for years. We went on a two night cruise due to time and money restraints. One of our bags got left at home so I went back for it and took a later flight. Just walked right on the ship at noon. Fasted embarkation ever! Joined my family for lunch and then went to our cabins. We followed advice and used the water slide and pool after lunch, before the crowds. Due to disabilities, we had two accessible cabins, one interior and a veranda. They were so clean, spacious and inviting. Each cabin had a fridge. Our luggage also arrived earlier than expected. Muster was educational, inside and not real long. Very impressed with the staff. Received impeccable service from our steward and dining staff. Other staff we met were so friendly and helpful. Liked visiting three different dining rooms with our waiters going with us. Our stewards and dining room staff always called us by name and remembered our favorites. Food was ok for me and the rest of my family thought it was excellent. Daughter is gluten free and they were so careful to supply her with gluten free items. Desserts were the only thing that was limited for her. It was nice not to have to pay for sodas. We signed up for the fish extender program and it was fun to give and get gifts during our cruise. Wanted to try trading pins but I think this is done more on longer cruises. Watched the shows on TV. as we were exhausted at night after ll the day's activities. Yes, we enjoyed our cruise. Would we go on Disney again? Probably not due to the cost. Read Less
Sail Date May 2018
This is our third Disney cruise, all on the Wonder. This was our first cruise since the dry dock and really liked the updates they did. From embarkation to debarking, everything went smoothly. Food was generally good. Loved the ... Read More
This is our third Disney cruise, all on the Wonder. This was our first cruise since the dry dock and really liked the updates they did. From embarkation to debarking, everything went smoothly. Food was generally good. Loved the shawarma station at Pete's Boiler Bites (except they were serving the meat on tortillas instead of pita). The best menu of all the rotational restaurants was Animator's Palate by far. We also liked the new atmosphere/show at Tiana's Place. Brunch a Palo was outstanding as always and the new Dole Whips on deck nine (with rum if desired) were good (however not soft serve like at the park). We had a veranda stateroom and the split bathroom concept is always welcome. New decor and beds were great. Our stateroom host was amazing. The shows were top notch as always and we all loved the new Frozen show. All the entertainment was enjoyable. We stayed on the ship the entire cruise as we've experienced Cabo and Ensenada before. It was great having less crowds on the ship those days! Service throughout the ship was what you'd expect from Disney, exceptional. Can't wait for the next Disney cruise! Read Less
Sail Date May 2018
Chose cruise for 2 grandkids, 4 1/2 and 2 1/2. Swimming pools much too small for numbers of kids. Felt like large, crowded bath tubs. Show are at 6 and 8:30 pm. If want to eat and see show at the other time, it's a problem with ... Read More
Chose cruise for 2 grandkids, 4 1/2 and 2 1/2. Swimming pools much too small for numbers of kids. Felt like large, crowded bath tubs. Show are at 6 and 8:30 pm. If want to eat and see show at the other time, it's a problem with this age kid. Dinner at 6 makes show at 8:30 too late and show at 6, dinner at 8:30 is too late. Only other place to eat is in buffet restaurant where you can choose your own time. But this is a set menu at night for some strange reason. Also, it was closed on the 1st and last night of 5 night cruise so the option was unavailable for 2 night. Why require restaurant dining in a cruise for kids with china and glass table settings. There were a couple of other very small eating options and food was awful, e.g. dry, well done hamburger with slice of cheese placed on it after it's been on the grill. Disembarkation was very slow. Service in dining room and cabins was excellent. Food very average. Read Less
Sail Date October 2017
We decided to take a Disney cruise before the kids got too much older and wouldn't appreciate the Disney theme. Everyone we spoke with before the cruise told us that Disney cruises were the best. The service was superior to all ... Read More
We decided to take a Disney cruise before the kids got too much older and wouldn't appreciate the Disney theme. Everyone we spoke with before the cruise told us that Disney cruises were the best. The service was superior to all other cruise lines, the entertainment was better, the food was better, and we were told that we would never want to cruise another cruise line again. Well, our expectation were really high, and we were let down. I must say, the best part about this cruise was the FE program. We had so much fun delivering and getting presents!! Overall, the ship was the cleanest ship we have ever been on. Every part of the ship was clean and staff was constantly cleaning. I loved the fact that instead of just using hand sanitizer before meals, they have you wash your hands at the sinks outside the dining area. The excursions we did in Ensenada and Cabo San Lucus were great. We were treated VERY well and enjoyed every minute of the excursions and hosts. The entertainment on the Disney ship was fantastic. We really enjoyed the evening shows as well as the Character shows. We were disappointed about meeting characters. We were told by other past cruisers before boarding the ship, that there would be no lines for the characters after the first couple of days, but that was not true. There were always lines. Now, for the not so good. The service was VERY average, if not poor. The best service we received was from the excursion desk and guest services desk, they were wonderful. Everywhere else, including our room steward, were just ok. No one went out of their way to make any of us feel special, and this is the first time I can say that about any cruise. For example, I was on the pool deck, could not find a pool towel, so I asked for one. I was pointed to across the deck and told "they are over there". I mentioned that I needed 4 towels and only saw three, the lady rolled her eyes, and walked over to the towel holder, opened the door and told me, "all you needed to do was open the door, extra towels are in here." I was really surprised she was so rude to me. I was hoping this was the only incident, but it was not. Again on the pool deck, I asked for a napkin near the ice cream station and was pointed to the end of the pool deck and told "they are over there." The man who supposedly "helped" me, was talking to another employee, and after pointing me to the opposite side of the ship, he went back to chatting with the employee. I was surprised at the lack of service on the pool deck, called "the cabanas" throughout our cruise. We had a hard time getting a drink from anyone and just didn't feel like the employees cared much about service to us, or anyone else. On other cruise ships I have been on, the employees would have offered to get me what I was asking for, I have never just been pointed in a direction. I didn't think it was good service on Disney's part. This was pretty consistent throughout the cruise, unfortunately. The food was pretty bland in the dining rooms. The buffet was pretty good as far as flavor, but we were all disappointed with the lack of seasoning in the dining rooms. We did like some of the dishes, but most of them were VERY under-seasoned. We asked our waiter why the food was so bland, and he told us that is just how Disney cooked their food. We also had a hard time getting food that we wanted. We were told by people before boarding the ship that we would be able to get any food we wanted from other dining rooms, but this was not the case. We were able to get the truffle pasta one night in Tianna's place, but our waiter gave us a really hard time about it. He said it would be a while before we received our meal because he had to go "all the way upstairs" to get the food we requested. It made us feel bad for even wanting something other than what was on the menu. We were told another time that the extra food was not available. I have never had dining experiences like this on other cruise lines. Our waiter also kept telling us that he needed a high rating, starting from night one. It was pretty annoying and we felt like Disney put too much pressure on the wait staff for high marks. We did have room service for breakfast every day and the coffee was great!! It was hot and tasted really good. We also received full sized muffins, full sized donuts and bagels as well. There was no meat or eggs offered. The kids areas were different that we experienced on other ships. They were decorated adorably and the younger kids area was huge!! It must have had 10 different rooms, all decorated with different themes, for the kids to run around in. The tween area was pretty small, disappointing compared to the younger kids play area. The one thing my kids didn't like about the kids area is they did not feel connected with the staff. There were so many kids and not enough organized activities for my kids liking. The younger kids area was a big playground, so most kids may not need organized game play, but my kids like that. Overall we were disappointed with the Disney cruise. We had fun, but were disappointed mainly about the service. We are not sure we will take another one, especially since they are so much more expensive than other cruises. Read Less
Sail Date October 2017
I booked this cruise as a gift for my niece. Due to health issues, neither one of us can fly. Embarking from San Diego, where we live was perfect. My niece, who is 48 years old is a Disney maniac. Halloween on the High Seas was a ... Read More
I booked this cruise as a gift for my niece. Due to health issues, neither one of us can fly. Embarking from San Diego, where we live was perfect. My niece, who is 48 years old is a Disney maniac. Halloween on the High Seas was a bonus. She has recently been diagnosed with ALS (Lou Gehrig's Disease). Life span for her, living out of a facility is 12-18 months. This was perfect timing. I tried to book a handicapped cabin, but they were taken, so we booked a verandah cabin 7106. I arranged wheelchair assist for embark and debark. This experience was awesome. From the time we walked through the port doors, throughout the cruise, and debarkation, every crew member did everything they could to make it easy for her, and a memorable experience. I hope Disney continues these repo itineraries because I plan to take my granddaughter next time. We can't say enough about how thankful we are for everything from Disney. Read Less
Sail Date October 2017
This was our experience: I usually travel with my immediate family of four and my extended family members in total of 10. We have previously traveled together on the Disney Fantasy for a New Year’s cruise experience in 2016-2017 out ... Read More
This was our experience: I usually travel with my immediate family of four and my extended family members in total of 10. We have previously traveled together on the Disney Fantasy for a New Year’s cruise experience in 2016-2017 out of Port Canaveral to the Eastern Caribbean and that was such a memorable experience with no complaints. We even decided we loved it so much that we would try to make it at least a yearly vacation experience together and possibly with additional family members in the future. We have even booked two future cruises together. We recently traveled together on the Disney Wonder from September 15-17,2017 out of San Diego and we experienced numerous issues during our cruise experience that we felt should be addressed. Having traveled with Disney before we were so excited to make more memorable moments only to find these moments was nothing like our previous experience. This time my wife had health concerns that required her to have vegan dietary concerns. We were glad to find out that we were able to pre-select online prior to our cruise well in advance. I was also able to pre-order online for my 6 year-old sons birthday celebration by ordering a “Birthday celebration package“ to be available upon arrival to our stateroom. In addition, I was able to pre-order online for my wife a “Romance non-alcoholic package” of a rose, apple-cider, box of chocolates and two Disney bathrobes. My wife and I were so excited to see our sons face the minute we opened our stateroom door to video tape his expression the second he would see his birthday celebration. My son was so excited to be celebrating his birthday while on a Disney cruise. I was also excited to surprise my wife with the “Romance package.” Our traveling party was also excited to be able to pre-check-in early online in order to obtain a good boarding time so we could experience the ship earlier prior to sailing. Upon arrival our traveling party immediately saw the difference from our previous cruise experience in Port Canaveral, Florida. This time we noticed that EVERYONE was already occupying all the seats and standing room only at the Port lobby. No one was able to board per check in times and we literally looked like cattle awaiting instructions. The boarding for everyone began around 1:15 pm. Granted it was in boarding numbers but it was in a continuous order so by the time we entered the ship we were being quickly herded to ONLY eat at Tritons restaurant. When my cousin asked if we could eat at the Cabanas area we were told no and were forced to eat at Tritons. My first lunch experience with Tritons was not a good experience. First, my wife asked for the vegan menu options and the staff looked at her, as they had no idea what she was talking about, calling her “the vegan lady.” She was forced to request the vegetarian option but had to eliminate most of the items that would not comply with vegan options. I had ordered the Chicken Caesar salad and after an hour of waiting when it arrived I tasted it and it was no Caesar salad I have ever tasted. The dressing was Italian and it just was not what I ordered and the lettuce was so wilted it looked as though it was just taken out of a freezer. I made staff aware and they said I could order something else but by that time an hour had passed and I just was not ready to wait any longer. The rest of my party had numerous complaints of their food quality too so I knew it wasn’t just not me. After our lunch we walked up to the 9th deck to see that Cabanas had been opened the whole time and we even asked the staff and they said we should have went there. By this time our staterooms were ready and I told my wife to get the video camera ready for me so I could film my sons expression for his birthday room celebration. She opened the door and to my surprise the room had not been decorated and I was so upset because I knew I was charged already from my credit card. I immediately looked for the “Romance package” and only saw the chocolates, rose, and cider. I was so upset not to find the bathrobes and I called guest service to express my concerns. I could not understand the staff and when I hung up I was unsure if my message was received. In the meantime my cousin who we had in the stateroom next to us showed us the Silver Castaway member gift in his stateroom and I began to look for ours with negative results. My sister who was down the hall came to say hello and she found out that she too did not have any Silver Castaway member gift. We were able to flag one of the stateroom hosts in the hallway and told them what had happened and they said they would see what they could do. After our safety drill the stateroom host walked to my stateroom and as I was in front with the door opened she handed me my two robes with my wife next to me and said here are your robes, which I was very concerned because the surprise was NOT what I had paid a lot of money for. The host also told me that if I still wanted the “Birthday celebration” she could do it after dinner. She said this while my son had been standing right next to me hearing all that was said. So much for my surprise for my son! During dinner we found out that what we had clicked on online with the Disney site was worthless for a Vegan option as NO restaurant to sit down or quick-service had any vegan options and again my wife had to make her own selections from a very limited number of food items. I will say that the dining staff did make do with what they had to make a somewhat vegan option. It was definitely not a meal that was well thought out. One of our experiences with the quick-service meal was a very bad experience that literally took my wife at least 40 minutes to get somewhat resolved. She asked the staff for a veggie burger and asked if it had any animal products. None of the staff had a clue and we waited for a chef to come solve the problem. He finally arrived and he needed to look at some cookbook and said there were no issues. The staff provided my wife with what we thought was a veggie burger and she took a bite only to find out it was a fish sandwich! Man they were lucky my wife did not have an allergic reaction! Our children were so excited to also celebrate “Halloween at Sea” but again we experienced a very unorganized event. The game and candy lines were so unorganized that there were so many people not knowing where a line ended or began. It was so bad that our kids did not want to participate because they felt they would be trampled upon. We began to get so frustrated because it could have been a very easy fix by not having all the games only in the main lobby and allow them to have various stations within the three levels of the atrium. You know something is bad when a child does not want any candy or games. Somewhere we had heard that Disney only allows the best staff to work on the best ships and I think this trip we began to find this to be true. During our cruise we noticed that the staff were NOTHING like the staff we experienced on the Fantasy. After talking with other travelers we ALL had the same findings and like concerns in regards to food quality and food staff. One first time traveller actually told me he was not impressed with the quick-service meals and I told him I knew exactly what he spoke of. All of my traveling party spoke of how the quality of the quick-service meals was just very bad. We only ate at the quick-service once and that was after our experience with my wife, an order of hamburger, chicken strips, chicken burger with fry’s experience. I will say that the sit down dinner service was very good, but then again there was the issue of my wife and her vegan options not up to Disney’s so-called pre-selected online request. As our cruise began to come to a close my traveling party and us sat only to realize that our cruise was nothing like our Fantasy experience and we hoped that this was only a fluke experience because we have two future cruises booked and hoped of many others to come. We began to question if we should cancel our future cruises, but we still had on our mind the Fantasy experience. Our concern is that we paid a lot of money for our cruise and would expect what we know Disney is famous for. I especially did not appreciate that I was charged for services that I frankly did not receive. That is from the pre-ordered packages to my wife’s designated vegan dietary needs. My question to Disney is, why have a pre-selected online dietary option that you are unable to accommodate and mislead us to believe it would be honored? Had we known of this I would have never had placed my wife in a situation where she had to be very selective in what she ate. I recommend that Disney immediately implement on ALL their food menus whether its quick-service or dining an actual “Vegan” menu item so that future guests do not have to be stressed the task of ensuring their meals meet those vegan requirements. My wife left the ship so exhausted and stressed of having to speak to ANY food staff of what she could and could not have in order to eat. Something as small as the popcorn she was unable to eat because she was told it had butter. So for her it was so much not a vacation but rather an exhausting experience. To put it in terms of money, in no way did she get her fair share of dining experiences. This cruise was nothing what I know Disney would expect if they were traveling on their very own ship. No one on their vacation wishes to have any concerns while vacationing. I felt as though this experience lacked the organization that I know and have experienced from Disney. I truly believe Disney needs to ensure ALL staff is well trained when dealing with dietary concerns. Read Less
Sail Date September 2017
We just got back from our disney cruise and it was not a great experience. My number one complaint surrounds the fact there is zero disclosure prior to buying your cruise ticket that children under 3 will not be able to play in the pool or ... Read More
We just got back from our disney cruise and it was not a great experience. My number one complaint surrounds the fact there is zero disclosure prior to buying your cruise ticket that children under 3 will not be able to play in the pool or splash area, this was one of the main reasons we were attracted to this ship. If I had know the only area a 2 year old could be was a closet size are with nothing to do I would not have booked the trip. Dory's reef is pathetic and needs a serious update. My 2 year old wanted to play with her older sister and could not and we were stuck in the middle the whole trip. This experience extended into the oceaneer lab and and etc etc... Also the child care area set up for my two year old consisted of a few cribs ad rocking horse, we could not subject him the boredom anymore. My suggestion is to disclose during the booking process that 2 year old children will have nothing to do so wait until they are three or at least be warned they will not have access to the pool or labs. Also the water slide was broken on the first day of our two day trip. The water slide was another major reason I choose this ship. I also think the windows of activity should be spread out, I arrived a few minutes behind schedule and they would not let my daughter visit with Cinderella. That was a tough one. We arrived at our Dinner and were seated right away. We ordered a few drinks ate some bread and got settled in, a few minutes later the waiter came to us and said we were in the wrong seats and we had to move. We had to get up from our table carry our two children over to a new table which was already seated with four other strangers and try to get resettled with a two and four year old in tow. This was very embarrassing and I feel that if the waiters made a mistake they need to own up and tell the other people they made a mistake and they will be sitting at a different table. They should not have embarrassed and inconvenienced us with their mistake. We did not go back for the second dinner, and we were charged gratuity which I feel should be refunded. I attempted to speak with guest services on the boat but the line was about an hour long, not ideal with two small children. BE WARNED you must get any refunds prior to leaving the ship, I asked them to look into this and they refused because it was too late "they already charged me." I packed a grey jacket in my suitcase and put it by my door the final night to be transported for us in the morning. The grey jacket was not in my suitcase when I got home. I believe it was taken. Read Less
Sail Date May 2017
we have a 2 yr old and would also love to have a getaway ..so what did we decide on? what better vacation than a cruise?! With a toddler in tow, we knew we wanted something convenient and easy travel. Therefore we decided on a cruise. ... Read More
we have a 2 yr old and would also love to have a getaway ..so what did we decide on? what better vacation than a cruise?! With a toddler in tow, we knew we wanted something convenient and easy travel. Therefore we decided on a cruise. three years ago i had a blast on the Disney Fantasy and i knew someday i would like to cruise with disney again. We live in san diego, so we knew we wanted to depart from the San Diego port -- and to make sure the little one likes cruises, we decided on the Disney Wonder 2 nights cruise. It departs from San Diego which makes our lives that much more easier (because it's not so fun flying with a toddler). Disney definitely knows how to cater to families. When i was on the Disney Fantasy three yrs ago, i already had a lot of fun (and that was without a baby). So to go on Disney cruise with a toddler it made it even more special because it met all our expectation. I didnt have to carry so many thing around. All i had with me was the room key. Food, drinks, and snacks everywhere. When my toddler was hungry, i have access to pizza, chicken tenders, soups, cookies soft serve and more. When thirsty, Disney had whole milk dispenser, water, and juices easy for anyone to get a cup to quench their thirst. For entertainment, no need to question about disney, you know they will have great entertainment for adults and kids! from family activities, to kids only, to adults only shows. For a two nights cruise, they even kept their Pirates night -- fireworks on the sea followed by a late night buffet / snack. it was awesome. I didn't think they would include the pirate's night for a 2 night cruise.. i thought they only have that on longer cruises. The employees / staffs... c'mon it's Disney, you know you will meet friendly and polite staffs. You will definitely get one of the best services with this cruise line. Bottomline, 2 nights cruise is not enough to be honest. but it is a great getaway for parents with kids and who are local. yes Disney cruise is expensive but you get what you pay for. And for me that's totally worth it. Knowing that you will get great service, superb cleanliness and incredible entertainment. Definitely was a stress free vacation even though it was only for two nights. Going on this 2 nights cruise was less stress for me than going to hawaii for 1 week (even though hawaii is known for paradise). LOVED the dining experience. a rotation of dining at different restaurants so guests can experience different themed restaurants that the cruise offers. the waiters who serves you follows to each night so you get the same server. which i love because by 2nd night the server knows what you like and dislike. they even have your drink ready on the table by the 2nd night! love it! and yes of course with disney there will always be some magic touches! i highly recommend this itinerary for those who live in SoCal and who wish to have take their children on a disney cruise. I'm no Disney fanatic, but i'm definitely a Disney CRUISE fan! i am hooked!! Read Less
Sail Date May 2017
We are two adults (in our 50s) with no children. We just got back from a 3 night cruise aboard the Disney Wonder (May 15-18, 2016). This was our 6th cruise with Disney. Three on the Magic (2001, 2005, 2008), one on the Dream (2014), and ... Read More
We are two adults (in our 50s) with no children. We just got back from a 3 night cruise aboard the Disney Wonder (May 15-18, 2016). This was our 6th cruise with Disney. Three on the Magic (2001, 2005, 2008), one on the Dream (2014), and two on the Wonder (2011, 2016). While we have loved our Disney cruises, the Wonder is definitely showing her age and badly needs updating in drydock this coming October. On the plus side, we loved the level of service. Our table staff Wayan and Katrina were great, and we found the meals at dinner to be wonderful. On the negative side, the food at breakfast and lunch is just okay. The entertainment is tired and needs updating. On the first night we skipped 'Toy Story the Musical' as we saw it on our previous Disney Wonder Cruise and did not like it at all. The second night was the movie Captain America - Civil War. This wasn't even a new released movie, this movie had been out in theaters for over a week. The last night was 'Disney Dreams' and it was nice, but again showed signs of age. The sad thing was at night, the ship creaked A LOT and kept us awake. We were on deck 6 and I found when I talked with others who were on deck 6, they said they were experiencing the same noise. I love Disney, grew up with Disneyland, and I have enjoyed our cruises with DCL. We find the atmosphere to be wholesome, which is appealing, however, Disney is charging a premium price for what used to be a premium experience. I certainly hope they bring it back to it's former glory. Read Less
Sail Date May 2016
Took a 3-night Baja cruise with my family (wife and kids - ages 12 and 18) including one day in Ensenada and one day at sea. This was our first trip on the Disney Wonder after having sailed on the Dream and Magic in the past two years, ... Read More
Took a 3-night Baja cruise with my family (wife and kids - ages 12 and 18) including one day in Ensenada and one day at sea. This was our first trip on the Disney Wonder after having sailed on the Dream and Magic in the past two years, respectively. There are some distinctions, which I will summarize below. 1. San Diego port - easy to enter /exit logistically, perhaps even more so than Port Canaveral. The presentation is underwhelming as this is a Disney rental/lease arrangement and it is apparent that Disney is a part-time tenant but they do their best to extend the Disney welcome to passengers. If you've been to Port Canaveral and experienced the grand Disney entrance there first, just lower your expectations accordingly and you won't be disappointed. Aesthetics aside, I found the efficiency of boarding/leaving the ship in San Diego to be preferable. 2. Cleanliness/Appearance - the Disney Wonder is immaculately presented, especially for a ship that is 17 years old. If you look hard enough, you'll find evidence of wear (i.e. tiny rust marks in shower corners) but these will all be addressed in its forthcoming refurbishment and nothing takes away from the current day experience. 3. Food - main dining rooms are on par with the Magic, and even better than the Dream. I am not sure whether the Classic ships simply have better food than the Dream or not, but I found the on deck food and the main dining room food to be better on the Wonder/Magic than on the Dream with one exception: the welcome buffet on the Disney Wonder immediately after boarding on the first day lacked the same level of choices/quality of dishes that the Magic and Dream had. I don't know if this is specific to the Wonder (Beach Blanket Buffet did not have the same offerings as the Dream/Magic's "Cabanas" counterpart), or whether Disney has paired back their offerings for the opening day buffet on all of their ships. Nevertheless, we boarded the ship expecting a "great" buffet and were greeted with one that was "good/pretty good." 4. Service - the Wonder's service at all levels was just a touch above the Dream and Magic, and that is saying something since the service levels on the cruise ships are well above what you receive in the Parks. 5. Entertainment - this is the only area that the Wonder was a bit "lean" compared to her counterparts. There were noticeably fewer stage shows and adult acts i.e. comedians, magicians or similar on stage performances that would appeal to adults or older children. My 18-year old son - who is a Disney fanatic - was just a tad bit disappointed that there was only one show per day and that the primary source of entertainment for older children was movies and bingo. On a 3-day cruise this is a minimal issue, particularly when one day was spent ashore at Ensenada (we did the horseback riding excursion and found it to be a good value) but a week or more in length would have been more significant. When I inquired about this issue, I was told that the entertainment crew is very new to the Wonder so the temporary lack of shows/comedy acts is due to the fact that the new crew is busy rehearsing and that future cruises will have more offerings once the crew is up to speed and the new shows/acts are ready to go live. 6. Overall, the Wonder is an excellent choice. Of the three we have sailed on (note: the Disney Fantasy normally sails for 7 days or longer - which is beyond our price point), the Dream would be our favorite followed very closely by the Magic and Wonder. However, there is so little difference in terms of quality between the three, that any one of the above would be a grand experience. And - once dry dock of the Wonder is complete - there will be even less to distinguish it from the rest of the fleet. Read Less
Sail Date May 2016
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