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7 Disney Los Angeles Cruise Reviews

I have been on multiple Carnival Cruises and have also experienced RCCL. Although my sons and I enjoy Carnival, I have always been intrigued by Disney Cruise Lines. We planned a 6 day cruise January 2012. My sons and I had a nice ... Read More
I have been on multiple Carnival Cruises and have also experienced RCCL. Although my sons and I enjoy Carnival, I have always been intrigued by Disney Cruise Lines. We planned a 6 day cruise January 2012. My sons and I had a nice vacation. The ship was lovely. Our stateroom was very large, clean and nicely decorated. The service was excellent. It was easy to find our way around the ship. A note on the cabin. We were in 7620 which was listed as a 7a (Navigator's Verandah). This cabin actually has a plexiglass rail and not a port hole. On some boards I read that this is what is referred to as a "secret balcony". It was nice as we paid the price of a less expensive balcony but got such a nice one. The highlight would have to be the nightly shows. They were spectacular! I have never seen entertainment this amazing on a ship before. The children's facilities were very nice. My boys had fun there. One of the positive things about the children's clubs were that my 7 and 9 year old got to be together. On Carnival they would have been in separate groups. Also, they could just have free time in the clubs verses joining in on the group activities. They enjoyed that. Security wasn't the greatest in the children's facilities. My 9 year old had permission to check himself out. My 7 year old could only with his 9 year old brother. They never checked the security on the computer and my 7 year old would just leave when he wanted. My son found being on a Carnival a bit more personable as the leaders in Camp Carnival knew the children by names. I can see how this is not possible on Disney due to the amount of children...but he missed that. Unfortunately there were many negatives. Disney has always been so expensive compared to Carnival. I expected so much more from this cruise or at least equivalent to Carnival. A few of their shortcomings were with the photographers and most importantly the food. They are always taking our photo on Carnival. I love going every night to find our photos and the Carnival photographers are amazing. I always joked that they must follow us around the whole week as they get so many good shots of my sons. On Disney they took 2 photos of us. Once at embarkation and once at dinner. All other photos were taken if you waited in VERY LONG character lines. The 2 photos they took were disappointing. A good photographer wouldn't have waited until my sons were smiling. They didn't smile in either photo and not worth the money. I looked at other photos to see if they got many good ones of other families and I wouldn't have paid for the others either. Typically, I never complain about food. I am glad that someone else cooked it and cleaned up after. Honestly, the food on this cruise was AWEFUL! There was not one meal or appetizer in the main dining rooms that I enjoyed. The presentation was terrible as well. I tried the fish, the chicken and the beef. One night I ordered the steak. It was a very thin but big piece of beef. It was tough and slathered in gravy. The gravy was so salty and it tasted like it came from a can. The steak was accompanied by corn on the cob. The corn looked like it was cooked yesterday and reheated. I do not like to complain to the waiters. I know they are working very hard. Plus, I didn't want to make our tablemates feel uncomfortable by me complaining. I just ate what I could and smiled. All the meals were bad. I am sure that the waiter would have brought me something else but by the time I got my meal, my kids were ready to leave. These restaurants were not nice (except for Triton's), they had the atmosphere of Denny's except Denny's food is actually better. The kids meals were not great either. Another aspect I found frustrating was that as soon as we ordered they would bring my sons' meals. They arrived way before my appetizer. My main meal arrived 45 minutes after my sons were served and I only ordered one appetizer. As we had the late dining time it was 9:30 by the time I was done and did not want to stay longer to order a dessert. The buffet was worse. We went twice and then simply avoided. Carnival has elegant, beautifully presented, delicious meals. Carnival has prime rib, lobster and a much better selection. There was no lobster at all on this cruise. I think if I would have paid the same price as Carnival, I wouldn't be nearly as disappointed. The fact that I paid almost double for this cruise makes me sad that I chose Disney. I really felt ripped off. Clearly there are people who think Disney is fantastic. There was a line up at the desk to book the next cruise. I was not in that line up. In the end my boys and I had a nice vacation but three of us can have fun in a motel in the middle of nowhere. Read Less
Sail Date January 2012
We chose this cruise because we wanted a different cruise route and so that we could visit Disneyland in CA first. I'd done my research and knew about the troubles happening in Mexico and knew that Mazatlan had been dropped because ... Read More
We chose this cruise because we wanted a different cruise route and so that we could visit Disneyland in CA first. I'd done my research and knew about the troubles happening in Mexico and knew that Mazatlan had been dropped because of it, but I have to say that after being there, I would not recommend it right now, based on what we saw. People have different levels of comfort with these things, but when I vacation, I am not a fan of uneasy feelings. I really hoped to love this Disney cruise-but, I did not. I traveled with seven other family members, two of which, were kids. I'll start with IF this had been my first cruise, I would have been much more impressed. My husband and I have sailed on other cruise lines, and we've been to Disneyworld enough times that I've lost count. I honestly think that I set myself up to be blown away with a Disney cruise, because every visit to Disneyworld has exceeded my wildest dreams. Each visit just gets better thant he last. I expected over the top WOW from the Disney Wonder, but that is not what I experienced. The ship is clean and nice. Having been on other ships, the one thing that I noticed repeatedly on the Wonder is how poor the traffic flow is in restaurants, buffets and shows. The food was just okay-typical chain restaurant type stuff. Having dined in some of the park restaurants in Florida, we expected that type of dining experience. We did not go to Palo because the times just did not work for our schedule, so I can't speak to that. Triton's was probably the better of the three venues. The wait staff were fabulous-Emma and Claudius rocked! The fast food areas were probably a bit better-the kids chicken fingers were probably the BEST quality food of the week. (unreal, huh?) The sandwich area near the ice cream machine was good, IF it's freshly made. A lot of the time, the wraps had been sitting and were soggy. The entertainment was okay-again, not really Disney-ish like at the parks. The Dreams show was nice, and the fireworks at sea were a fun experience. The daily activities left a bit to be desired-the offerings were either feast or famine-unless you want to watch a movie or listen to a DVC presentation, not much was offered. Luckily, I like to sit in the sun. I had hoped for a ship tour, a galley tour, some cooking classes, some good aerobic or zumba classes, etc. Nothing. There is a ship tour-but it shows the hidden Mickey stuff. We used Disney for shore excursions-see port review for those details. I used the spa services for a massage-nice, not pushy sales like on other trips. The gym was okay-small, but never really crowded. I did notice that it was in an odd spot. You actually have to go through the spa to get to the gym. There's no private entrance. I realize that comparing ships really isn't fair, however, I just went into this expecting that Disney would top it off and that I'd never want to sail on any other cruise line. We did have a nice family trip, but we all agreed that it really was not what we'd hoped for. I guess the bright side is that I can now cruise on another line and it'll be like getting a two for one sale!!! Read Less
Sail Date October 2011
This was not our family's 1st Disney Cruise. We took a Western Caribbean cruise on the Disney Magic in 2009. That cruise was exceptional. We had come to expect high standards with Disney's high price tag. (That is an objective ... Read More
This was not our family's 1st Disney Cruise. We took a Western Caribbean cruise on the Disney Magic in 2009. That cruise was exceptional. We had come to expect high standards with Disney's high price tag. (That is an objective statement. Comparative cruises on Royal Caribbean & Carnival cost less.)The Good - Our stateroom 1032 cat. 9D was very nice. It was roomy with a nice daylight view out of the the 2 portholes. Our stateroom host as well as our dining room servers were all competent & pleasant, but by no means exceptional. We did find exceptional service in the Vista Salon from Kellen. She was a lovely Jamaican lady who did my daughter's nails on my daughter's birthday. Entertainment from ventriloquist Michael Harrison was hysterically funny. The stage shows were well done, and the movies on board were enjoyable.The Bad -Lines...Long lines to see the characters, Lines... at Beach Blanket buffet where the food was cafeteria at best, the Family pool was closed some days because some mommy let her little one contaminate the pool, the shore excursion in San Francisco ran way over time and the guide wouldn't listen to the people on the bus.The worst:Embarkation - The problems begin! Los Angeles was a mess. We arrived later to port than desired. We stayed a night at the DCL arranged hotel. The bus could not get out of the parking lot because nobody could figure out how to open the gate. The terminal was worse. Guests stood, hot & hungry, in line with cranky children while the computers kept crashing. Announcements were made 'thanking us for our patience and telling us to please continue to enjoy the cruise terminal'. We failed to enjoy a spartan building. DCL was quick to say they were sorry. No refreshments or snacks were offered. Nothing was done to show they were sorry.Customer service has declined. Our phone did not work in our stateroom. The wave phone was broken. It took 2 days to get repaired. We were told 'we are sorry' with no results.The Youth Program - Disney's biggest failing yet. In recent years, Disney changed the structure of the youth program. The past program was age appropriate for ages 3-4,5-7, & 8-10. Disney likely caved to whiny parents whose special younger children wanted to do what the older children do. Of course younger children WANT what the older children have. That's natural, but younger children lack the social & motor skills to do the older activities. The current program permits ages 3-10 to do whatever they want. The end result is that Disney's Oceaneer Club & Lab are a loud, chaotic, mess. Little children were crying for Mommy while older children ran about in crowded spaces. The staff spent more time checking monkeys in & out of the zoo rather than interacting with the children. The past age-appropriate activities were better structured & organized. Our only salvation came from the fact that my daughter actually turned 11 on the cruise and aged into 'The Edge' program. This particular cruise did not have a ton of 11-13 year olds, as that program's space is quite small, so it worked out well. The tween program seemed much better run.Debarkation - This was also a mess. We were instructed to go to a particular lounge and await further instructions. The group we were assigned to had the earlier flights. An announcement came for those who had their luggage with them to disembark. Confused, several in our group asked a DCL representative what we were supposed to do. The clueless girl called somebody, and told us to go to the lobby. We were then stopped in the lobby for 30 minutes by another DCL cruise staff who said we should not have been directed there.While on board, we rebooked with Disney for the yet-to-be-launched Fantasy. We are considering canceling. I send DCL a polite letter expressing my concerns. I received a response back with typical boilerplate language expressing heartfelt apologies. We were offered no real explanation as to why we had such troubles in the first place. Despite the wording of the response, I'm not convinced Disney took the feedback seriously.Disney's letter to us closed with, "We look forward to welcoming you aboard the Disney Fantasy next year." At this point, our family is beginning to think Royal Caribbean might be a better fit for us. Read Less
Sail Date April 2011
We were so excited to go with our kids and family to a Disney Cruise as we had heard good things about it. However, we were extremely disappointed. First, the cabin smelled like sewage, particularly the toilet. Disney Wonder is a ... Read More
We were so excited to go with our kids and family to a Disney Cruise as we had heard good things about it. However, we were extremely disappointed. First, the cabin smelled like sewage, particularly the toilet. Disney Wonder is a relatively old ship, so I was not that surprised. However, one or two hours after entering the cruise, our entire floor started to smell like diesel fuel. It was pretty bad and I called reception. They said that this is normal and will go away. Luckily, it did go away, but I did have a headache for a few hours. Our room was a inside standard room, so pretty small. We had our two kids with us, so that made it worse. My recommendation is that you get at least a Deluxe room if you want to fit 4 people in it (2 adults and 2 kids). I don't know if it was because of spring break, but the ship was extremely crowded. There was even a wait list for the buffet (which is by the way not a 24 hour buffet, like many other cruises). You even had to wait in line to get to your assigned/reserved table. The food selection overall was mediocre. I think you'll find it difficult to find something good to eat, unless you like burgers, hot dogs, pizza, and cold sandwiches. The kid pool was also too crowded, I was afraid my kid would get trampled over as she didn't know how to swim. The slide was kind of nice, but you typically had to wait 15-20 minutes until it was your turn. Also, they have no life guards, so you have to watch your kids all the time. But here comes the worst part. After the second day, one by one, every member in my family got a nasty stomach flu. It's not fun having everybody sick, including your little 2 and 5 year old ones at the same time. I guess they don't clean the rooms that well as we saw others who had stomach flu as well. The medical staff was not that helpful. All they did was "confine" you to the room for several days due to government regulations. This was the worst part of the entire cruise, it just ruined everything. We also "lost" a few things. My wife forgot her purse in the hallway for about 10 minutes. We went to find it and it was gone! Stolen! We never got it back. Also, at the end, my newly bought perfume was stolen from my luggage! I'm not sure who took it, but I suspect it was the room cleaner. After all the mess we made, may be he wanted to have some extra "tip". The best part of the cruise is their younger kids activity room. They had a friendly staff that kept my 5 year old entertained all day. One time she stayed there until 10PM! She didn't want to leave. They also have a babysitting room for Read Less
Sail Date March 2011
I wouldn't suggest going on this ship unless you have infants or toddlers in your party because this is what the whole cruise is geared for, families with very young children. We just got off the old tub & my ears are still ... Read More
I wouldn't suggest going on this ship unless you have infants or toddlers in your party because this is what the whole cruise is geared for, families with very young children. We just got off the old tub & my ears are still ringing from kids & babies crying. We took our children & grandchildren on this cruise. We were all so excited to go & came away so disappointed. We arrived at the ship around 1 PM & it took us about 20 minutes for check in, excellent, but then we got the royal cheesy greeting of announcing our name & told that we could wait around the pool deck with our carry on bags until 2:30 PM for our room to be ready. The food they served in the buffets were school cafeteria quality, yuck. When we got to our room we were pleased because the rooms are bigger than most cruise lines. Getting to are room was another matter because their staff seemed to be new & wasn't familiar with the ship either & they had no maps. Once you are familiar with the ship it is easy to navigate because it is a very small ship that stuffs in a lot of passengers. The best thing about the cruise was the production shows & Disney movies they played, also I really enjoyed the fitness center with flat screens to watch Disney movies while you exercise. The food in the dinning rooms were Sizzler like quality. The waiters had the biggest smile & were really sweet but they had no idea how to serve. The first table we were at, the WAITER CONSTANTLY GOT OUR ORDER WRONG & THEN TOLD US JUST TO EAT THAT BECAUSE HE MIGHT NOT BE ABLE TO GET WHAT WE WANTED. the assistant WAITER WOULD BRING THE syrup a half hour after he severed the pancakes so the pancakes were stone cold. We spoke to the dinning room captain & he changed our table to a very nice waiter who did magic tricks for my grandchildren. My grandchildren are ages 8 & 9 & have been on many cruises before. They usually love going to the kids club, but on this cruise they didn't really want to go because they just had them play computer games most of the time. We like going on family cruises because we get to play & experience what our grand kids like, but on this cruise we couldn't do it. They have a nice place for adults to sit by the pool called the Cove & they are really strict in not letting kids go there. They have a family section, but it was so nosy & dirty we couldn't get our selves to go over to that side. They had a place designated to play games but the room was very dark & smelled of mold & cigarettes, in fact most of the ship smelled of fried food or something. To sum up our Disney cruise experience I would say that all the services were mickey mouse with a big cheesy smile. I hope you read this before booking your cruise. I don't know who or why this ship would get a 5 rating. I would rate them a 2.5 Read Less
Sail Date February 2011
We got on the ship within 20 minutes of arriving at the terminal but it went downhill from there. As you enter the ship they announce your name like you are royalty & then tell you to take your carry ons to the buffet. The cruise line ... Read More
We got on the ship within 20 minutes of arriving at the terminal but it went downhill from there. As you enter the ship they announce your name like you are royalty & then tell you to take your carry ons to the buffet. The cruise line tells you to arrive around noon & then you have to wait 2 hours before being able to go to your room. The deck was full of loud screaming kids running all around with dripping wet bathing suites dripping over your luggage. The luncheon fare was of the worst type Park food, greasy, cold & tasteless. At 2 PM we grabbed our luggage & went to find our cabin. The cruise staff seemed new because they didn't know how to direct us where our cabin was. I asked if there was a map some where & they told me they only had a list of the public areas on each floor. The ship is not so big so it just took some exploration on the 5th floor to find our cabin I am not prone to headaches but I was getting one we were pulling our carry-ons & we had been in the hot sun for an hour with screaming kids. We found our cabin & was happy about the size & layout, though it was kind of dark & the decoration was a bit dated. After getting situated in our room we toured the ship, we found the public areas to be very dark & it had a musky damp smell, in fact the room where they offered board games to play my grandchildren couldn't even near because they said it smelled like smoke. Eating in the dining room was like eating in daycare, it was noisy & our waiter always seemed to bring us the wrong orders & the food was either lukewarm or cold. My 8 year old grandson even said they don't know what fine dining is. The buffet's floor was so tacky when you walked on it your shoes stuck to the floor. The tables always seemed tacky & was spotted with gray residue & pieces of food. The children's pool & family pool areas were full to the brim. They had to close down the pool because of children vomiting or pooping in the pool a few times. The good things on the cruise were the fitness center was clean & you could watch movies while you exercised. The production shows were very good & they had 1st run Disney movies in 3D, but I don't think these things are worth the premium you pay to take the Disney cruise. Read Less
Sail Date January 2011
My wife, daughter and I just got off the Disney Magic yesterday. Here is my blunt review of the ship. First if you have kids, they will love the ship. Out of the 9 cruises I have been on the Disney Magic has the best childrens program of ... Read More
My wife, daughter and I just got off the Disney Magic yesterday. Here is my blunt review of the ship. First if you have kids, they will love the ship. Out of the 9 cruises I have been on the Disney Magic has the best childrens program of any of the cruiselines. My daughter did not want to leave the kids club most of the nights when we went to pick her up. But lets be honest. The Disney Cruises are not up to par with Royal or Princess even thought they are more costly. Our room was small, even by cruise standards, and we got the family room with veranda. The room creaked at night, and the temperature never got that much above freezing, no matter how we adjusted the thermostat. The bed was too low to the floor to fit luggage under so in a small room we were dealing with moving around three bags. The room had paint chips coming off, and just appeared to be in need of general repair. We had rough seas the last day on the ship. My wife actual got sea sick. Now we have had much worse seas on the Grand Princess and the Navigator of the sea, as we were getting close to hurricanes, but we cold feel the seas very much on the Disney ship. The dinners were good, and I guess compare very well with Princess, even if they can not get the meats cooked properly. Medium Rare is not the same as well done, and if you are like me and like pink in you Wellington, give up on it. The Breakfasts were the worst I have ever had on a cruise ship. Tough Pancakes? Come on, pancakes are not that hard to cook. Basically it appeared that no one cared to get the breakfasts or lunches up to a decent standard. This is in both the Topsider and the Sit down dinning. The most frustrating thing was the complimentary Beverage Station on deck 10. It never worked well. Water was not working in any of the four stations. To get a Diet Coke you actually had to use two stations, the one that put out beverage with no carbonation, and the one with no syrup. Face panels were broken, and even thought I complained about it the first day, nothing was ever done. The staff was most unfriendly. Ask them a question, and you would get a short answer. Not all the staff, as we did have a few we commend, like the entire Palo Staff, Arian (the girl who handled the characters for photo's) and everyone in the Oceaneer's club. But But the vast majority were just rude. The dinning rooms are not open all the time, nor is the Buffet, so plan your eating accordingly, as you may be stuck with horrible pizza's and Hamburgers on deck 9. The Diversions bar, one of the few places for adults, was the worst. Order a drink and you get it Basically thrown at you. During the Belmont stakes, right before the race, we were told we would have to move because they needed to set up for tequila taste testing. By the time we got reseated, the race was on. I guess the extra 2 minutes for the race would have thrown them off. After the race, we left, but our friend sat and was finishing his drink, when the waiter came up and took the drink and told him he would have to leave, as the were going to do the Taste Test. We actual were told by our Head Waiter, that Disney is not trying to be a Five Star Cruise Line and therefore they do not hire the best. At least we got Honesty for Zan. I can guarantee we paid 1 and a half times our highest previous cruise rate, and got the worst cruise we have ever taken. I can guarantee you will never see me on the Disney Cruiseline again! Read Less
Sail Date June 2008
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