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70 Disney Group and Theme Cruise Reviews

Embarkation went very smoothly. The line was constantly moving, and a cast member gave out forms to fill out in line to cut down on waiting time (have a working pen with you). Security screening was quick (get rid of liquids, port ... Read More
Embarkation went very smoothly. The line was constantly moving, and a cast member gave out forms to fill out in line to cut down on waiting time (have a working pen with you). Security screening was quick (get rid of liquids, port authority won’t let you in otherwise) and I was walking on board around noon. Disney goes out of their way to welcome you by announcing you onboard into the atrium. Super awesome. The attention to detail on this ship was to be expected given the incredibly high standards of Disney. The atrium was magnificent. Parts of Disney are blatantly Mickey (which is super fun and whimsical) while other parts (especially the adults sections of the ship) were more hidden Mickey style. The Dream has three main restaurants plus two specialty restaurants (Palo and Remy). I went to Remy the first night so I missed the Enchanted Garden, but did go to EG for breakfast. The restaurants are very well themed, and I think EG was my favorite themed restaurant. It was gorgeous. Disney rotates you to a different restaurant each night so you have a chance to see all of them. Your waiters go with you, so no worries. I did not try Palo (I regret not doing that brunch) but Remy was equivalent (to me) as Victoria and Albert’s. Men are required to wear a jacket, so that should tell you there is a dress code. No jeans. Ladies must wear a dress or pant suit. The food was delicious. I did my hardest to get through all seven courses but my stomach gave up. Alas. The beef wagu was superb. The waiters were knowledgeable and explained in detail what everything was. The regular restaurant waiters were awesome! One liked to play games with us and gave us puzzles to work out while we waited for our food. We had three waiters for our table and they were very knowledgeable and had great suggestions. They also know who you are immediately. They knew my name when I showed up for dinner the second night after being a no show the first night. My jaw dropped before I could tell them my name. They also loved to heckle each other, much to me and my fellow dinner companions’ amusement. Royal Table and Animator’s Palette were also well themed and I loved the food. I only ate at their buffet, Cabanas, a couple of times, but the food had a lot of variety and was very good. Juice and soda are free (unless you go to a specialty place), as is room service, unlimited soft serve ice cream, and the hotdog/pizza/hamburger places. Pizza was very good too. Next to Cabanas is Venelope’s, which is a dedicated former sweet shop. We’re talking Willy Wonka people!!!!! The most beautiful, glorious cupcakes, fudge, chocolate covered strawberries, lollipops, cake pops, gelato (they make elaborate sundaes!)...I was definitely the kid in the candy store. They have a good variety of kid friendly movies on their “funnel vision” and kids can watch movies while swimming in the pool. I loved their Aquaduck slide. They have a movie theater that shows free, first run movies, and another HUGE theater for their broadway caliber shows. Golden Mickey’s, Beauty and the Beast and Believe are what Disney’s excels at. Please do not miss these shows. While Disney does have two dinner seatings (if adults only I suggest taking the second seating), they also play the shows twice so both seatings have a chance to see them. They have miniature golf, a sports simulator, numerous Character Meet and Greets (you have to book ahead of time for the Princess characters or you won’t get a pic of them) and all sorts of activities. I grabbed a Rainforest spa pass and loved Senses. The heated lounge chairs overlooking the water was so relaxing, and I love their variety showers. I didn’t travel with kids, but did walk through for a tour. It’s a Small World is a nursery for the three and under’s. Reserve those ahead of time if you want adult time, as that’s the one kiddy place that books full the quickest. It’s also the only one that charges you $9/hour to watch your baby. The other kids’ clubs are the Oceaneers Club (which made me really jealous of the kids that got to play there), the Edge and the Vibe. The Vibe, for teenagers, have their own pool. Adults also have their own pool, jacuzzi, decks, deck chairs (of which there was more than enough for us) specialty coffee and drink places, excursions, shipboard activities, and the District, which holds a variety of pubs, champagne areas, clubs with live music, and so much. I literally was not wanting for anything. Disney thought of everyone!!! I was not the least bit bothered by the kids on board, and I encountered no drunken brawls or obnoxious people. The staff were incredibly friendly, polite, and excellent conversationalists. They were also strict enforcers of the “adult only” sections, so you were left with peace and quiet if you wanted to stay in those areas. Castaway Cay was the highlight of the trip, and just as well themed as the ship, right down to the cute bathrooms! They also have an adults only section that had hammocks, a bike rental (which was super relaxing biking all over the island) and a dedicated place to get some fruity coolers or beer. There’s also a BBQ place. Didn’t hang out in the family side, but they also had all of that, plus some fun snorkeling places and water slides. Disembarkation went smoothly. If you wish for them to take your luggage off the ship for you, you must leave your luggage outside your door by 10pm. Make sure you remember to set aside clothes to wear off the ship the next day or you’ll be walking off in your pajamas. They issue out colored tags so finding my stuff in customs was easy (that, and I had obscenely bright Disney luggage so my eyes found it immediately). Just so you know for breakfast getting off the ship, they’ll do final breakfast based on what your dinner seating was. If you were first seating, your breakfast will be earlier. Second dinner will have breakfast after 8am. I highly advise AGAINST booking a flight before 3pm. You will be super stressed out and rushed and may have to skip breakfast, as everyone is getting off the ship and you’ll still have to get your luggage through. I had accidentally booked their bus back to the airport when in fact I was going to WDW after pulling in, but they were able to put me on one of their buses with scarcely a wait. Also, you do have the option of dressing up for Pirate Night. The ship plays pirate movies and music, the crew dress up in pirate gear, including the characters, and the guests join in the fun. I brought a costume had and had a ton of fun. There’s a pirate show followed by fireworks followed by a deck party followed by another pirate buffet. As you can see from this incredibly long review (should have done a table of contents and chapters), I was incredibly impressed by my first Disney cruise! To hear the first seven notes of “when you wish join a star” play on the ship’s horn during the Sail-a-Wave party made me teary eyed. The ship also has a variety of other musical horns, and they’ll play them either in port. If you’re fortunate, maybe you’ll be treated to a horn battle with other ships. I went for my 40th birthday. I went solo. Still loved this cruise to death. Do not let anyone tell you that this ship is only for families with kids. This is false. If you love traveling on ships with high standards, attention to detail, and are young at heart, please give Disney a look. They blew my previous cruise lines away. WOW!!!!!! I put money down for a placeholder before I even finished my cruise. Read Less
Sail Date February 2020
I have never posted before. We just completed our 6th Disney cruise, and our 19th cruise overall. The Disney Fantasy has experienced consistent "technical" problems since it was damaged during Hurricane Sandy. These ... Read More
I have never posted before. We just completed our 6th Disney cruise, and our 19th cruise overall. The Disney Fantasy has experienced consistent "technical" problems since it was damaged during Hurricane Sandy. These problems continue to plague the ship. Again, on the January 18-25 sailing of the Fantasy, technical problems were experienced which significantly impacted the enjoyment of the guests on board. In addition, this sailing was impacted by adverse weather. It is not because of the weather or necessarily the technical problems that I am writing. Disney's shipboard offering has significantly deteriorated. Royal Caribbean and Princess now provide better family activities and organized children activities. Disney's complaint resolution process is very poor and they have demonstrated they do not care about their guests. It is highly unlikely that we will never give Disney any of our money in the future, based on their lack empathy, honesty and poor guest experience. Had Disney's shipboard and land-based staff decided to deal openly, honestly and transparently with their guests, our opinion may be different. However, Disney executives decided to "write off" the experience and concerns of more than 2,500 guests. They don't care if you are a first time cruiser or a repeat cruiser. They just don't care any more about the customer experience. On the Jan 18th 2020 sailing of the Fantasy, there appears to have been significant staffing issues which resulted in a very poor guest service from the cruise director and her staff. Rather than be upfront, honest and transparent about the problems, the ship's captain lied to the guests onboard. We missed two ports of call (Grand Cayman & Falmouth) supposedly because of weather (though weather did not impact Royal Caribbean or Carnival at these ports), and many guests missed the "Star Wars Day at Sea" as they were sick in their staterooms because of the rockiness of the ship caused by the ship's technical problems. No management personnel were available onboard to address the concerns of guests, and since returning guest relations staff have sent one inaccurate, unapologetic, empathy-lacking "form" email. I spoke with a DCL Guest Correspondent, who sent the "form" email and she said that management had made a decision not to deal with the poor service on board or the disingenuous statements because they had determined that all concerns were weather related. This is not true. Hundreds of guests have tried to work through Disney customer service channels, including Mr. Vahle, the president of Disney Cruise Lines, but the only response received was the factually inaccurate "form" email and selected calls reading from the "weather" script. Disney apparently does care if you are a "social media influencer" as a number of such individual were scheduled for the January 25-February 1 on the Fantasy. Because of the technical problems experienced by the ship on our cruise, all guests on the Jan 25th cruise, likely because of the social influencers on board, were given $150 shipboard credit and a modified itinerary because of the Fantasy's technical problems and its inability to maintain speed causing the need to change ports. DCL management has acknowledge that there are more disgruntled guests from the January 18-25th sailing than is normal. This is a clear indication that there were problems far beyond weather. Management is trying to hide behind a weather narrative, when the real issue is how the ship's crew dealt with the guest experience issues caused by the weather and technical problems, and more importantly failed to deliver a quality product on board the ship. From my perspective, Disney has historically had a stellar reputation of a company that truly cares about providing top tier entertainment and experiences for its guests. Our experience last week has now exceedingly tarnished our view of Disney because of the lack of transparency, honesty and empathy. I understand that my family and I represent only eight guests, but more than 2,500 guests were adversely impacted. Many were on their "cruise of a lifetime". Disney Management doesn't care that many people saved for years and years to pay the premium charged by Disney. I do want to state that part of our cruise was excellent, clearly up to Disney standards. In particular the Food and Hotel side of Fantasy operations were top-notch. Our dinner servers and head waiter were excellent. Our stateroom host was also very, very good. It is the inaccurate, false and misleading information provided by the ship's captain, , and the Cruise Director, which have created the firestorm of disgruntled guests. Most importantly, the guest experience on this cruise was severely lacking compared to prior Disney cruises. In part, this was because of a lack of staff and a lack of Disney zeal from the staff that were in evidence. It could be that there was a crew illness (this is the most likely explanation for the lack of personnel and lack of planned activities and lack of "weather related' replacement activities)--but why not be honest and say so? For one of the few replacement events there were no Disney personnel in evidence, only the puppeteer performing (for the third time of five appearances). The lounge for his performance was so overcrowded that the coast guard would have fined Disney had they been aboard. The counselors at the children's Oceaneers club were not engaged. The shipboard entertainment was lacking in quality. Family activities, such as family karaoke, were scheduled at 10:45 pm at night rather than at 2 or 3 pm when families would have liked to attend. These are just some of the examples of the lack of service on this sailing. The lack of information during the cruise, and the misinformation provided after the cruise, exacerbated the problems and concerns which naturally occur when multiple ports are missed because of weather or other technical issues. The significant dissatisfaction of our family and most of the other 2,500 guests could have been avoided had the Captain, Cruise Director, and Disney land-based guest services staff been honest, empathetic and transparent. Just a few examples include: * the Captain sent a letter stating that we did not tender in Grand Cayman because of weather. Royal Caribbean did tender. We saw them. * The form email stated that the alternate location was on the other side of the island. Point of fact, it was 8km from the main port. No information was provided by the captain that it was Disney's choice not to tender--they could have; they just didn't, and didn't explain why. * the Captain announced that we could not dock in Falmouth because of weather. the Cruise Director said we would be sailing to a replacement port, Ocho Rios. We didn't stop at Ocho Rios and no information was provided as to why we did not stop. * The form email stated that conditions where not safe in Ocho Rios. Carnival did dock. Why was it safe for Carnival and not for Disney. Why did Captain Marco not explain what was going on? * Third party sources, and a Disney employee on a disney blog, stated that the Fantasy experienced technical problems on January 20th, before or after leaving Cozumel. The form email claims the technical problems occured on January 23rd and therefore did not impact the missed ports (supporting the weather narative used by management). If the January 23rd date is true, why was the ship delayed in arriving at Grand Cayman, then again delayed in arriving at Falmouth, then again delayed in arriving at Castaway Cay. * Third party sources show that the speed of the ship was 20% less than normal. Why did a technical issue that supposedly occurred on January 23rd, impact sailing speeds on January 21st and 22nd? * The form email stated that guests were not impacted by the technical issue, yet many guests were sick and could not participate in the Star Wars Day at Sea activities because of the rockiness of the ship. The cruise was marketed as a Star Wars cruise--why does an inability to participate in a key aspect of the cruise not impact a guest? * Why did the cruise directly crassly broadcast on the stateroom tv system that you should all be happy that you are getting off this ship. * Why were there less cruise activity staff in evidence on this cruise than on any other cruise we have taken on any cruise line? * Why were there not back-up activities scheduled to accommodate missing ports of call? * After two unexpected extra days at sea, why would you not show some gesture of empathy such as providing free popcorn for the movie, rather than the normal $ 10 price. Small things can create significant goodwill. Lack of transparency or empathy creates distrust. I could go on and on. The above items highlight the overall disengous response of Disney personnel, creating the lack of trust. The point is: DCL management appears to be totally supportive of a Captain and Cruise Director that do not meet Disney standards of honesty and care of the guest experience. This cruise did not meet Disney standards. I have never posted before--but if I were a member of management, I would want to know the real facts. I would want to have guests trust in Disney. At this point I am not looking for compensation, as our family has decided we cannot trust Disney and we will not pay the Disney premium again in the future. The dishonesty, obfuscation, poor on board entertainment and organization, poor child activities are the reason for our decision to no longer give our hard earned money to Disney; not the weather--weather is understandable. Weather does not, or should not impact staff actions. I find it sad that Disney apparently does not care about guests and chooses to blame the weather for a Captain who lacks honesty and transparency, a Cruise Director and her staff who cannot provide a Disney level onboard experience, and a PR operation that cares more about "social media influencers" than 2,500 guests who were not provided with an expected Disney experience. When trust is breached, it is difficult to rebuild. Unless you have money to burn and don't care about the ship board experience for you and your children, and you don't mind if technical problems with the ship cause you to miss expected ports, DON'T CRUISE WITH DISNEY. You will receive much better value and a much better family experience on other cruise lines. Read Less
Sail Date January 2020
This was a specialty cruise put on for Turner Classic Movies with Sixthman as intermediary. Embarkation and Disembarkation went smoothly. I was so excited knowing that not only would there be some great classic movie screenings, being a ... Read More
This was a specialty cruise put on for Turner Classic Movies with Sixthman as intermediary. Embarkation and Disembarkation went smoothly. I was so excited knowing that not only would there be some great classic movie screenings, being a DISNEY ship they would go the extra mile with service and quality - if the parks were any indication. Turner Classic Movies "undisneyfied" the ship to go with the classic movie specialty theme, which was not a problem, they did a lovely job adding those special little touches to the decor and I loved hearing the 30s and 40s music being piped throughout the ship in the common areas. It would have been nice to have Karaoke offered every night in the lounges as it was only offered twice. The staff were very nice and you could see they were trying their best to please us. The only disappointment I had was the comparison to other cruises I've been on - mostly Royal Caribbean - where the Dining Room in the evening is such an event to look forward to, the food and service being so outstanding. On the Disney Magic the tastes seemed very geared to typical American processed fare - burgers, spaghetti, chicken fingers and mac and cheese, that when they had to step it up for a gourmet meal in the dining room it fell far short every time. On other cruises, once the staff know your preferences you never have to repeat yourself as they remember everything. On this cruise though we had the same staff we found ourselves repeating everything multiple times, even during the same meal ie. no pepper I'm allergic. After the third evening in the dining room, where all six of the dining guests at our table laughed hysterically at what the food was trying to look like or be, I gave up and just did the buffet on the 9th deck. That was my only disappointment, I really expected more of the food. The bed was extremely comfy and I slept like a baby. I was really happy to see they provided shampoo, bath gel and conditioner in the bathroom and that they even had a small bathtub so you could choose a shower or tub bath. The ship's decor is a lovely art deco meets Mickey Mouse. A feast for the eyes. I was excited that room service items, though a limited menu, is still complimentary and I took advantage of having decaf coffee, cookies, and a mickey ice cream bar one night. Read Less
Sail Date October 2019
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you ... Read More
1. Room 8040 was terrible we keep hearing super loud thumping sounds from somewhere, my four year old who always sleeps like a baby woke up so many times and said it’s just too noisy 2. Food service was terrible, they ask you how you want the meat cooked but it’s never cooked to our preference and most things are cold when they reach us. We weren’t very happy that there were many times when we were hungry but there wasn’t any food available to us other than soggy fries and pizza that tasted like plastic. The dining rotations were so bad by day 3 we wanted to skip it and just go to the buffet but only to realize there is no dinner buffet! Desserts were unbearable! Breakfast buffet was so 1980’s. No gluten free options and it’s just a bunch of flour and sugary foods but are not even considered real food. We could choose either cheap waffle pancake or donut, with lots of sugary dressings, or we go for boxed cereal that aren’t even real food but synthesized. The butter wasn't even real butter it was margarine! People who care about their bodies and health and watch what they eat don’t eat these packaged processed foods. My daughters are gluten/corn/soy sensitive, they ended up having no appetite for breakfast. I am not sure about you but from where I live everyone is aware that eating like that causes obesity and diabetes. But I don’t mind eating that stuff if it’s good but it wasn’t even good! 3. Most of us were so seasick we couldn’t really enjoy it, and I have never been seasick at all on any cruise ship, not to mention one time I was on a cruise when I was in between first and second trimester. But this time I felt so sick I was lying down one time for 36 hours straight and one of the kids threw up right in the middle of the show that’s how bad the ship was moving and swaying. 4. The Club House was terrible, they just hand my 4&6 year olds iPads! For the money we pay we would think the people there would have been giving them some more interesting things to do but our kids come back and say they are bored because they just get an iPad which my 4 year old never got any instruction and isn’t even fluent in English, so she had no idea what she was doing and was utterly bored! 5. The UK customs clearance was unbelievable, we were in line for almost two hours only to have to give up because we didn’t want to miss the Lion King premier and then had to go back in the line again after the movie! That’s just really poor coordination, we wasted so much time and it’s quite obvious that people were pissed too. They even asked us if we had any intentions to work in the UK! As if anyone would pay 17000 USD just to sneak in and find illegal work? 6. Laundry was so frustrating when half of the machines would always be broken at any time! So the functional machines were scarce and people ended up having to bite or fight each other to use them. It just reminded me of my college dorms! And people were taking my stuff out of dryer even before I got the message from Disney Cruise app! I had semi dry clothing lying all over when I got there a few minutes before my dryer time is up! 7. When we got to Dover, the shuttle bus to Dover train station actually cost 10 USD per person including our small children, that’s 40 USD in total while local taxi which we ended up taking only costs 10 pounds! 8. For all the coffee at our dining rotations, it actually costs money! For a coffee to go with the dessert after our meal, it costs 2-3 dollars I think that’s just too obvious Disney is trying to charge for whatever they could. We paid 17000 USD for 7 days and we couldn’t get a coffee to go with our dessert? 9. The Disney Cruise wasn’t even very Disney, I thought it would give us the feeling when we walk into Disney Orlando but it was nowhere near. Other than the shows and occasional characters posing for photographs (which again costs money), nothing was Disney! No Disney Music, no Disney decor, no Disney colors, not even the famous Disney parade....which we actually had even at non Disney Cruise Ship one time, the Oasis. For 17000 USD I think we definitely have many other options. Read Less
Sail Date July 2019
Disney fans who took our 1st D cruise. Service was amazing, activities varied, food disappointing. Often difficult to find locations on ship even using maps. Pools & elevators always crowded. Stairs to Aqua Duck got filthier as cruise ... Read More
Disney fans who took our 1st D cruise. Service was amazing, activities varied, food disappointing. Often difficult to find locations on ship even using maps. Pools & elevators always crowded. Stairs to Aqua Duck got filthier as cruise went on. Remy food & service beyond expectation but definitely a splurge. Oceaneers Club staff great but activities too young for our 10 year old. Disney excursion well-organized and enjoyable. Courtney Taylor trip beyond expectation - Karl went above and beyond in providing personal experience for our family. Getting on and off ship very easy and safe. Unable to find any open chairs by family area on Castaway Cay for a couple of hours. We went ashore at 10 a.m. Chairs opened up around noon. Cookies Too food was okay. Disappointed Cabanas was closed last night of cruise - wasn't feeling well and ordered room service - BLT sandwich was inedible. Heard crew complaining about work regularly. Read Less
Sail Date March 2019
A lot of our food was served at room temperature. With long gaps between the courses. We've done 3 cruises on the Dream and were very happy. This cruise on the Fantasy the food and dining room service was not as good. Would ... Read More
A lot of our food was served at room temperature. With long gaps between the courses. We've done 3 cruises on the Dream and were very happy. This cruise on the Fantasy the food and dining room service was not as good. Would have like some movies geared to an audience of other than children. Disembarkation was not organized! It was a free for all to leave the ship. Families were allowed off then sent back to clear their accounts. They had to fight upstream because of the massive crowd to leave. And then were told they could go back to the final checkpoint to leave. Passing all the folks who were waiting in line. Not good. We were stopped at one point and told the computers were down. Only to overhear the staff talk about stopping disembarkation due to crowding at customers. We were lied to by Disney staff. Read Less
Sail Date December 2018
This cruise was basically the third change we had to make to our vacation plans thanks to work schedule. We originally booked our cruise with Allure of the Seas, but watching too many videos of that ship I had the impression that the ... Read More
This cruise was basically the third change we had to make to our vacation plans thanks to work schedule. We originally booked our cruise with Allure of the Seas, but watching too many videos of that ship I had the impression that the Oasis-class ships are nothing but mere floating malls in the ocean - no theme, no character. We wanted a cruise that was going to be memorable before I head to a long deployment. After much deliberation, we went back to the Dream as our last cruise with them three years was exactly just that - it was magical. This cruise went out exactly the same way as we had it three years ago. We got our transportation arranged from the airport, and the whole embarkation process was smooth like before. Once on the ship, we had our cabin on the tenth deck, middle, just below the pool deck. I found our location to be very convenient to wherever we needed to go. We had access to two nearby elevators, and the pool deck are just a deck up. We also noted that our balcony is directly below the pool deck, so like an awning, it was well protected from the elements which I found nice. The room itself had shown some age to it. I'm not sure when and if the ship have ever been refurbished, but with my OCD, I quickly found scuff and wear marks on the light switches and fixture parts that have been heavily touched through the years. Expecting a premium product for this price, it was hard for me to see past that glare of the wear. Our embarkation lunch at Cabanas were not too pleasant. It was way too crowded, open tables were hard to find, and I found some of the servers unwelcoming. Once we got our seats, we did find the food less desirable than the last time we were on the ship. We brought these issues to management and were given immediate answers to our concerns. Over the following days, we experienced the same magical moments that we had the first time we cruised with these ship. Public spaces were clean and looked just as ornate as before. For those that haven't cruised on this ship, Disney did not spare on the small details in creating their theme on the ship. Their shows were of Broadway caliber, especially beauty and the beast. Their character meet and greets were always a hit with the kids, if you don't mind waiting up to a half hour. And because this was a holiday themed cruise, they went over the top for showcasing Santa. As well, their pirate show fireworks on the top deck was an extravaganza. Hands down it was the coolest experience I've ever had at Sea. Our day at Castaway Cay was just Divine. I still can't forget how beautiful and perfect the island looked. It didn't feel over crowded and there were ample opportunities to just unwind and take it all in. Buffet services followed us there and it was great. No complaints. Food was something that this ship have to at least revamp. It was almost the same menu we had three years ago, so we were not as excited this time. Also, we were not served lobster on this cruise, not one time, which I found surprising. On the other hand, we were able to enjoy our previous favorites instead. I was about to write off Disney from our future cruise consideration after this trip, but what made us book another future cruise with them is the fact that our daughter had the best time of her life at their Kids club while the peace of mind it gave us allowed us parents to enjoy our own time at Sea. I don't think we even want to risk trying that out with other cruise lines and be disappointed. Another biggest factor that made us decide to book another future cruise with them is their customer service. They truly went above and beyond to ensure that, despite the issues we raised, we had a magical experience on this ship. Our guest manager was exemplary, and nothing short of commendable. When we disembarked, we felt highly satisfied that the cruise fulfilled our expectations. So much that we ended up cancelling our Royal Caribbean cruise for next year, and ended up prebooking our next Disney cruise with an even bigger family in tow. Disney cruises are not the cheapest out there, but the many repeat cruisers we had on board can't be wrong on going again for the Disney experience. With the amount of people already prebooking their cruise, we can't be wrong on making that decision either. It's simply the best cruise experience for families, and definitely something to strongly consider if you've never cruised with Disney cruises before. Read Less
Sail Date November 2018
I enjoyed the family atmosphere. I always felt safe onboard and on shore excursions. I love that more is included and there were fewer add-on charges. If it were the only cruise line I have experienced I may not noticed how much extra ... Read More
I enjoyed the family atmosphere. I always felt safe onboard and on shore excursions. I love that more is included and there were fewer add-on charges. If it were the only cruise line I have experienced I may not noticed how much extra service is included. One example would be shore excursions. On other lines I’ve just been given the vague instruction to line up on the dock. On Disney they send you to a lounge or theater to check in and have a cast member walk you to your tour guide. There are usually opportunities to buy water and/or a cooler. On water related tours I’ve never had less than 2 chances to borrow a beach towel from the ship and return bins near the gangway upon return. If needed, sunscreen and insect repellent are generally available. Upon returning to the ship, other lines have had ice water available and hand sanitizer. Disney had those too, but the water was a variety of flavor infused and they added chilled moist wash cloths on hot days. We did have one dock lineup with Disney. It was at a port where we had to tender and their meeting places were color coded covered areas with bench seating available. Excursions are not the only extra services found on Disney, just a good example. On another line we experienced being dropped off at a historic location and told to find a taxi home. We hope to sail this line many times in the future, but I’m sure we’ll sail other lines too. My favorite saying is I love Ruth Chris, but I don’t need it every time I have steak. On an average Friday night Texas Roadhouse is just right. All this said, I ‘m not sure it’s for everyone. There are pleanty of adult only activities and nightlife aboard, but there isn’t the party atmosphere I’ve experienced elsewhere. There are mixology classes and cocktails available throughout the ship, but it’s not a booze cruise. Entertainment could also an issue. Again, plenty to be found in adult areas at adult times, but the big “Broadway” shows are family friendly and feature Disney characters. I love that, you may not. A side note about my experience cruising in general, manage your expectations. Weather can cause issues on any ship. A rude passenger can happen on any ship. A cabin repair can be needed on any ship. Don’t let it ruin your trip. Also food, I’ve spoken to a few people who found cruise food disappointing. Main dining (included) my personal opinion is it’s comparable with what you would expect a wedding reception. Some lines, like Disney, do it well and others don’t. The point in the main dining rooms is to try new things. If you can’t decide between two offerings, order both. If you don’t like the new thing you tried, they’ll bring you something else. You can order as much as you like at no extra charge. That’s the attraction in the main dining room. You should expect fine dining on any line to be found in the specialty restaurants for an additional fee. Finally, I’ve found it’s more important to research by ship vs by cruise line. Picking a line is important, but ship and cabin amenities can vary widely with in each line. Read Less
Sail Date November 2018
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. ... Read More
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. My perspective is of an adult, and safety for the children. Arriving a day before the cruise at Quebec City, we found it quaint. (We had been there once before on an excursion with another cruise line). Our embarkation seemed to have gone smoothly, until i found that all my cruising info papers, med sheets, all the papers i bring with me were missing, and were lost somewhere between the port and the stateroom. I called the front desk, they didnt have them. Okay we can deal with that, there are always the originals to find on the computer. Although i didnt like my information out in public. The problem was they had no service to speak of and my husband after using his free 100 minutes, paid for 200 mins(I dont know why they dont go by Megabytes), and by the time he would get on, it had "used" up all the time he had. You couldnt sign off, and for some reason their antiquated system kept you on, if you didnt "officially" sign off. Luckily we were in a concierge room, (which we paid a lot more for) and our concierge had printed out our entire itinerary, and was excellent. All three concierge "cast members" seemed seasoned, and Disney schooled. We especially liked Andy. A major problem occured when we tried to sleep the first night. Our "special" concierge room was under the Cabana's outside buffet. It was oddly configured, possibly 2 staterooms put together to make a large suite with 2 full bathrooms, and a tiny closet. There was lots of draw space. BIG PROBLEM....I didnt sleep for the 1st night because there seemed to be no sound insulation above the master bedroom, and the outside buffet. Until late, the first night all we heard were shoes thumping and chairs screeching. My husband and I missed the first excursion, the following day....we were exhausted. By the way the room number was 8602. DO NOT CHOOSE THIS ROOM, if you want to sleep. This is the basis of any trip, not feeling like your dragging and are sleep deprived. After the first night i called the concierge to ask them what they could do. They said they couldnt control the people eating in the cabana. I had gone up to the cabana and evaluated the situation and found that if the could rope of or take away 2 tables right above us, that may help the situation. I gave each person working there including the "officer" $20.00 each and ask them to please remove or rope off the tables. They said they couldnt promise to do this. Second night, same thing. I called the concierge, who happily came to my door(2 females) and in a disney manor jumping and smiling told me how great i looked. After that went on for a while i asked them to come upstairs to see what i was talking about. The Cabana was roped off for that one night. After that i gave up. it was hit or miss whether i slept or not. On to excursions. They were not great, and somewhat boring. I spent most of this review on the stateroom, so i am not going to recap them, except to say, there was one dangerous part of an excursion where we asked if we wanted to walk over a dilapidated walking bridge. I thought disney wouldnt allow this if it was dangerous, so we embarked. The bridge was held together at certain parts with what seemed to be rotten fiber board. We had to tell children and others to watch and we turned around and got off the bridge. This was in Baie-Comeau. The only other bad experience with excursions, was when we returned to the ship and were delightfully welcomed with hot chocolate. It was a chilly day. The drink was so hot the first sip i took, i immediately had to spit out because it was scalding the inside of my mouth, and i wasnt about to swallow it. I angrily told the servers, who just looked at me, that they need to test the temperature on this, before serving it. The burn stayed with me until after NY, but under the circumstances of all else, it wasnt something continuously happening so I protested no further to the servers, who i am not sure understood English anyway. I should note also that while we on an excursion, our stateroom door was left propped open all day, and the Executive Hoosekeeper, mortified by this was so anxious to apologize(which i appreciated greatly). This only happened once. Good stuff: The entertainment during dinner, where your waiting service followed you to each venue, was excellent! Best part of the cruise. Manuel, was excellent, and gave service with a smile. Cant say enough about the wait service. He even did magic Palo, their upscale italian restaurant, had wonderful food, and our waiter, was a consummate disney actor who made the experience almost real. His name was Roberto, excellent. We had children of 4 different ages. I think they all enjoyed their clubs and especially their special dress ups, princess gathering, Royal Teas.....we scheduled them for every ago approrriate activity you could do on the ship. This is why we went on the cruise, for the children. So this is the thing....We do family cruises every few years, with up to 47 people. I am torn because i have reserved 12 rooms for a family cruise next December, to the Bahamas, and this cruise is in no way an adult cruise. It 99.9% for children, or adults who have younger children, or adults who would prefer to be a child. I am hoping i made the right decision. I am hoping the more than one bad experience i had on this cruise will not happen again. The last Bahama cruise i went on with Disney seemed awesome compared to what happened on this one Read Less
Sail Date September 2018
We were a party of 7 adults (from 20 to 76 years old) all on our first cruise. We departed from New-York and disembarked in Quebec City. Both embarkation and disembarkation went exceptionally well. We never felt like there was almost 2000 ... Read More
We were a party of 7 adults (from 20 to 76 years old) all on our first cruise. We departed from New-York and disembarked in Quebec City. Both embarkation and disembarkation went exceptionally well. We never felt like there was almost 2000 people getting on and off the ship. The Disney Magic is a wonderful ship. We enjoyed that it it not too big or too small. We had plenty of public rooms to hang around and every single decor detail was perfect. The ship is in really good shape for its age. Crew members are working day and night on repainting and cleaning, making the ship look as new. The most outstanding thing is the cleanliness. From the pools to the lobby to little corners of public spaces. Everything shines and crew members are cleaning 24/7. The furnitures all over the ship looked and felt high quality. We were 3 adults in a cabin and 4 in the other. We were anxious that the single beds would be uncomfortable for adults, but they happened to be very comfy (my 20 years old sister is very picky and said she slept very well in those beds). We all had great nights of sleep. The deck 2 is really quiet all day and night. The cabin is so big that we had enough room and private space for 4 adults ! There is more than enough storage space. The split bathroom (one with toilet and sink and the other with bathtub/shower and sink made getting dressed and everything really smooth with 4 adults in the same cabin. The thick curtain to split the cabin in two was also really useful. The food on the ship was overall very good and better than i expected (i read a lot of reviews before cruising). We tried the specialty restaurant Palo for dinner. The food was good but not exceptional. We wouldn't recommend it, since the food in the main dinning rooms was really good. The service was outstanding in all the complimentary venues. There was a lot of variety in the buffet menu and the offering was different every time we went. The food at Lumiere's for lunch was excellent and the service really smooth. The ambiance was perfect when we wanted to escape the noise of the buffet and have a 3 course meal for lunch. We knew that Disney Cruise Line was renowned for its onboard entertainment and we learned why. The quality of the shows is amazing. Even the older ones in our party, who don't know a lot about Disney Characters and Movies, had a wonderful time. It really was outstanding for a ship of that size. There was always something to do all day long. We never managed to do everything. One great thing was that the pools were heated, which was perfect for colder Fall weather. We enjoyed the quiet adults only pool. There wasn't as many kids as we expected on the ship and we don't see them a lot since they are spending most of their time in the kids clubs. We chose a Disney cruise for the outstanding guest service and our expectations were exceeded ! Every crew member was friendly and very professional. That service is worth the price ! The excursions were a little too expensive. We visited a Hydro-electric Dam in Baie-Comeau and we enjoyed our tour, but the price was a little bit too much. For the other ports, we walked around by ourselves since the ship was docked close to everything. Special mention to Saguenay, where the welcoming celebrations were amazing ! The fireworks in Québec were also incredible ! Reminded us of the ones in Disney World ! We already booked our next Disney cruise for next September ! Read Less
Sail Date September 2018
3rd Disney cruise and loved it again every time room has been immaculate cleaned every day and towels are folded into animals and bed sheets changed every day. People say pool is too small and the 2 pools for all ages are small however ... Read More
3rd Disney cruise and loved it again every time room has been immaculate cleaned every day and towels are folded into animals and bed sheets changed every day. People say pool is too small and the 2 pools for all ages are small however it isn’t easy to have a large pool onboard a cruise ship there are also adult exclusive pools and a pool for teen club vibe (14-17) Ship is easy to navigate with maps all around and staff are friendly the ship has a fun mini golf course and basketball court. The 3 times I’ve been on the cruise my son has been able to go to all 3 clubs oceaners lab (3-12) edge (11-14) vibe (14-17) the oceaners lab is very large and great for kids as there is always activity’s on this also goes with edge and vibe. Edge is fairly small however is my sons favourite out of the 3 and every time has been extremely sad to leave his new friends. The activities range from sports deck fun to trivia challenges and video game challenges and much more. We have never made him go to the clubs yet he has chose to he would wake up have breakfast with us ( which the breakfast is a large buffet) then go to the youth club until dinner have his dinner then go back till the club closed. The waterslide the aqueduct is also a must do. There is a rotational dining plan where you change restaurants every night and cycle between the 3 and your servers rotate with you. And one restaurant even allows you to draw a character and have it animated the food quality is great with bread service,starter, salad/soup, main course, dessert. not to mention the adult only restaurants you can go to. There is also an option to share your table with another family at first this may see odd however I would fully recommend as the look at of you have children there gender there age etc and match you up with a family like so you child will instantly have a friend. You can also get food like pizza and ice cream and soda during the day for no fee The whole ship is in Christine condition as everynight and whenever the boat docks workers are always jetwashing painting or doing maintenance There is also a range of activities for adults including Karaoke music quizzes game shoes etc and like there is plenty for kids to do there is also plenty adult exclusive areas all over the ship Overall an amazing vacation and would recommend to anyone thinking about booking with or without kids Read Less
Sail Date July 2018
Disney Vacation Club Member Cruise. This was my son's first cruise and my first "traditional" cruise since the one prior was on the Celebrity Xpedition to the Galapagos. It was just the two of us on a mom-son bonding trip. ... Read More
Disney Vacation Club Member Cruise. This was my son's first cruise and my first "traditional" cruise since the one prior was on the Celebrity Xpedition to the Galapagos. It was just the two of us on a mom-son bonding trip. DAY 1: Embarkation went smoothly, but lines were extremely long to get thru the scanners and into cruise terminal (arrived at 1015a for 1030a Port Arrival Time, got to check-in desk after 11a). Super long lines for photos but we caught one with Goofy before our boarding group was called. Headed straight to Enchanted Garden for a civilized, seated lunch. Our server was lackluster and seemed more intent on pushing me to buy an alcoholic beverage than actually fulfilling our food order. Food was mediocre. My cocktail was not so good. Many many mistakes on the part of our server. Signed up for the free 2 hrs of Internet at port, but got no connection or signal due to "108 error". Don't expect to get any work done prior to embarkation. Plus, I had to run around the ship to move my Remy reservation, move my Senses reservation, un-double-book us for a port adventure that showed up twice on our itinerary, reinstate one activity that had fallen off our itinerary, and take our photos and set up a PW for Oceaneer's Lab/Club(no one at terminal to do it), so we were busy criss-crossing the ship for these 5 stops. I made sure out last stop was the Oceaneer's Lab/Club so that my son could check it out. He was content to hang out in Disney Infinity room. Unfortunately, he didn't care for any of the other really cool and interactive areas. With a promise that he would be back, I had to drag him out so that we could go check out the pool and AquaDuck. Short AquaDuck line and it was super fun. The line grew and he didn't want to climb all the steps to wait again. HA! Then all he wanted to do next was watch the big screen movie from inside the pool. LOL We did that for about 45 min and then I had to pull him out and bring him back to the Oceaneer's Lab/Club so that I could go to Senses... I ran off to Sense for my appt, arriving 15 min early as instructed. After waiting 20 min past my appt time and still no sign of the doctor, I had to tell them that I just had to leave. No appt and I wasted precious time I could have spent with my child. Luggage arrived outside of stateroom when expected, and our stateroom was large, clean, ready for us. I swear that this bed has to be the most comfortable bed on earth! Between the rocking of the ship as it surged forward through waves, my sound machine, and the blackout curtains, I slept really well and my son -- a notoriously bad sleeper -- slept like a log and refused to sleep anywhere but the drop-down bunk. HUGE plus for DCL on that win. We were assigned late dining, so we caught the stage show at 630p; my son LOVED it, even though we've seen both versions of Beauty and the Beast films, and various stage productions. They did a fabulous job. Met two other families at dinner that night and DCL did a FABULOUS job of matching up kids who had similar interests. Our server, Nova, was a sweetheart and almost over the top in her willingness to help me, a single mom. She was cutting my son's food for him, something I usually have to do. And she didn't make fun of the fact that I tried three appetizers but no entree for dinner. BTW, the escargot was awful -- mealy and definitely not fresh. I was so disappointed. But Nova's smile made it feel insignificant. Disney did acknowledge my note that we were onboard to celebrate my son's bday and servers sang happy bday to him at the end of the meal. It was a highlight for him and a great way to start off our trip. DAY 2: Castaway Cay was beautiful. Most activities were cancelled due to weather conditions, but we enjoyed the beautiful beach, loungers, umbrellas and our rented float&tube. I did like how Disney provided drums of super-strong mosquito repellent for us to apply as we got off the ship (Zika risk in the area). BBQ lunch was awful (I had heard it was "delicious") and I ate only crisps (potato chips) and fruit from the fruit bar. We didn't see a single character on the island for photos the entire day. Although I saw servers on the not crowded beach, no one came by to take orders. And by the end of the day, I saw ONE photographer wandering around and chased her down to get our photos taken. She didn't enter our stateroom number correctly b/c the photos never appeared in our Shutters binder. Post office also wasn't opened when we arrived on the island and wasn't open when we left, either. That evening, we wanted to watch the Avengers movie AND catch the Golden Mickeys, so we had to see the stage show, grab a quick bite on the pool deck, and then go watch the movie. My son's fave part was buying the Infinity Gauntlet drink cup. He's still playing with it. Best $20 I spent on that cruise. We found the wave phones to be useful; I had to go back to our stateroom to grab our refillable popcorn bucket. By giving him one phone, he was able to keep in touch with me while I ran around the ship. He knew exactly where I was and I knew he was still waiting in our seats at the theater. Very nice to have onboard. DAY 3: Maybe b/c it was a member cruise, but the lines for character meets were so long that by the time we got to the front, it was about 2 characters beyond who you came to see. We did not get to see a single character we lined up to see other than for the two ticketed Meet&Greets (Frozen, Princesses). Even the latter of the two ticketed events had a super-long wait. They were also poorly prepared for many of the scheduled events. For example, at the arts&crafts event, there were not enough supplies for everyone. It took forever to get even a pair of scissors (for an activity primarily consisting of cutting out card stock figures), and then by the time we got a pair, the Cast Member in charge was rushing us to get out of there. I had a great treatment at Senses by a fabulous aesthetician from Shanghai. She was so cool and sweet. However, she never mentioned that the flotation bed on which she performed my services in was an upcharge; it flotation bed was presented to me as if it were part of the service I had booked. I wish she had been more clear so that I least I could have expected the extra charge, which I am sure I would have opted to pay for anyway. It was just a slightly unpleasant surprise when I got the bill to see that I had been charged extra without being told it was going to be extra. Afterwards, I knew I was going to have a dinner at Remy, so I got my son from Oceaneer's Lab/Club -- OK, the Disney Infinity Room -- and we went to get his dinner from Cabanas, which he loved. The selection is good for a kid, and he liked picking out his own seat with a beautiful ocean view. Afterwards, I dropped him back off at Oceaneer's Lab/Club, I mean Disney Infinity, and went to my own ocean view dinner. Remy was everything it was supposed to be. I did every upcharge available and do not regret it one bit. The drinks and food and caviar were excellent. It was actually too much food that I could not even finish the last three courses, but I soldiered on. I actually had a bit of difficulty understanding my server's accent, but he was kind, patient and attentive, so it was all good. This one meal came closer to making up for how mediocre (or poor) all the other food I'd tried onboard had been thus far. If only we could upgrade to Remy more than a couple times per cruise.... *sigh* Afterwards, I got my son from OLC/DI and we went to see the late showing of the Christopher Robin movie. Could not get seats together but we sat near each other. it was a lovely movie and made us both laugh. Day 4: Another Castaway Cay stop (score!!) but again, most activities were cancelled due to weather. Our morning stingray encounter was cancelled, so since I knew we didn't like the food on the island, we ate an early lunch onboard -- technically it was a late breakfast in the Enchanted Garden -- and then made our way off the ship late. Nova was not our server but she spotted us and proceeded to help my son make up his breakfast plate, slathering the cream cheese on his bagel for him. Once on the island, I managed to find an afternoon slot for us to feed them and snorkel amongst them. It was certainly a unique experience, but not as much fun as building a sandcastle, using our floats, or wondering if the stringray that made its way over to the beach area had escaped from the enclosure... hahaha! It turned out that we were not allowed to hang on to our snorkel gear past the stingray encounter, so I had to rent a separate set to do that; I had brought a set on the cruise, but it was back on the ship since I had been told we could hang out to our gear tp use for snorkeling once the stingray encounter was finished. In the end, it was quite a long swim out to the snorkel area, and with the rough waves, my non-strong swimmer son couldn't really make it all the way, fighting the current every inch. We turned back and just enjoyed the beach. My only complaint on this day was that they took away all our clean towels by 2p. I thought that was oddly early considering the onboard time was 445p. We had to get out of the ocean with no towels left on our chairs for our clean-up/shower-off. At least there were freshwater showers to rinse off at, and the sun mostly dried off the drippiest parts of us before we boarded our tram. The post was office opened on our return to the ship, so we bought a stamp for the postcard, from our stateroom desk, that we'd written to the grandparents. Side Note: it took about 6 weeks for that postcard to reach them. That night, my son had a pirate makeover scheduled because it was pirate night. He loved loved loved his face painting and the outfit was beautiful. Same Jack Sparrow outfit as the Disney Store, without any sale or discounts. Next time, I know to buy it from Disney when it goes on sale and just bring with us and pay for the face paint. We also could not understand the accent of this particular cast member and she spoke faster than lightening, but she was 100% in her role and my son took his pirate vow seriously. She did a BEAUTIFUL job. We loved her and I tried to tip her, but she said she could not accept it. We watched Hero on the Seas specialty show that evening and, while the singers are super talented, we were bored out of our minds without a strong narrative to tie it all together well. It didn't help that we sat near a lot of grumps who clearly did not want kids to be on this cruise (yeah, it's a Disney cruise so.....) and we were in the middle, so we could not sneak out early. From now on, aisle seats if we don't know beforehand what exactly the show will be... Because of the show, we went to pirate night dinner late. None of the other families were there, but our server still gave us a huge smile when we saw her. We love Nova! We went to the pirate stage show on the pool deck after dinner. It was so difficult to get a seat, but people were kind and my son is good at finding space. We especially enjoyed the novelty of shooting off fireworks at sea. Wonderful way to cap off the cruise. Additional notes: MISHIP DETECTIVE We managed to play a little of Midship Detective every day of this cruise and he finished all three mysteries. It is a FABULOUS activity and one of his fave things about this ship. I am so disappointed to hear that it isn't also available on the Magic and Wonder. What a shame! The cool thing is that we participated in a Fish Extender exchange and managed to drop off goodies while running around the ship paying Midship Detective. All in all, my kid got a lot of exercise, only had one ice cream per day on the cruise, and ended up losing 3 lbs while on vacation. SENSES SPA I bought a length of cruise Rainforest Pass and my feedback there is that they need swimsuit spinners and plastic bags in the locker rooms! After sitting in the hot tub or in the Persian Bath, you want to rinse off and wring out your swimsuit, not carry a dripping wet suit back to the stateroom through the public areas and corridors. So until they can install the swimsuit spinner in the locker room(s), I am bringing my own reusable "wet bag" on future cruises. Lockers also needed to often be repaired. I am very familiar with Digilocks, and it was frustrating that the ones in the women's locker room were poorly maintained, with a good 5-10% of them non-functioning at any given time, thus rendering those lockers useless. FOOD Food portions are simply too big. I would much prefer half the size offered and be able to get seconds or try to sample more small portions. Even when I asked for a reduced portion, it came full size. So much waste. Getting water from room service was nearly impossible. It came in little cups. They need to figure out a way to provide an entire carafe. I liked having a carafe of hot water in my stateroom, since I had brought my own teabags. Mint tea really helped settle my stomach after a big meal or to calm it during rough seas... The included food was mostly mediocre, but specialty dining was almost 100% worth the extra spent. Then again, I'm from NYC to big ticket dinners don't cause sticker shock for me. SHIPBOARD CHARGES Charges were run through to the CC on file every night, so it was annoying to have to go there every night if you wished to apply a GC to pay your folio. They could retroactively credit your CC with money if you had a GC, but it just took extra time. If DCL could do it like the resorts and just run CC on final night, it might be easier for all involved. Perhaps the internet connection can't handle that. Who knows. CLEANLINESS I found the ship to be spic and span, clean always. Once in a blue moon, a room service tray might sit in the hallways longer than it should have, but for the most part, the ship was clean from bathrooms to hallways to staterooms to restaurants. I have eagle eyes and I can't complain about what I saw. STATEROOM Our stateroom was the tops and I can not imagine a family of 4 sailing in anything smaller! It was just two of us and I found it to be perfect -- not too big or too small. Great view from balcony between two lifeboats down to the water. There was a while metal panel that blocked our view towards the right, though, so we could not see as much of Castaway Cay while in port. Our room steward didn't start making us towel animals until he saw one that my Senses aesthetician gave me to bring back to my son. Then we got a couple of towel animals that made us giggle. But he always, diligently, had our room cleaned, dirty dishes removed, and gifts placed on our bed. Disney Vacation Club kept him busy with giving out gifts, for sure! And as mentioned above, comfy bed (mattress, sheets, duvet, pillows), good blackout curtains, son loved drop-down bed and never even tried the flip-down sofa or *surprise* never asked to be in the big bed with me. Thank you DCL. I felt that the split shower was a bit small, and tended to shower in the Senses locker room since I was down there having treatments or using the Rainforest Room anyway. It felt much more like a legitimate shower down there. I would buy a Rainforest Pass just to use the locker rooms. ha SHUTTERS I prepaid $200 for a length of cruise photo package, but there were really very few photo opportunities on this cruise. Any photographers we saw were "busy" photographing the "celebrities", so I had little more than a dozen photos between embarkation, Princess Meet, and Frozen Meet. Especially since our Castaway Cay photos never showed up. AND we got two of someone else's photos. Friends had said they gotten over 300 photos on their 7-day cruise, so I was expecting at least 170 for my 4-day cruise. Imagine my disappointment to not have even gotten two dozen. This felt like a rip-off. POST-CRUISE I found a few discrepancies in my final bill and DCL was wonderful about fixing it. They charged me for my son's Oceaneer's Magic Band, but they removed it once I told them that I had indeed returned it to Guest Services on our departure day. Shutters also adjust my account by $30, in the end charging me the price of a 20-photo package. OTHER Overall, I feel that Disney Cruise Line does not make it easy to cruise as a single parent. There's a lot of administrative stuff to do and with a partner, you can at least divide and conquer the many many queues you have to be in throughout the vacation. However, Nova was a lifesaver, doing a lot of the stuff I would have otherwise done for my son at our meals. She really got the Disney premise that this is also a vacation for the parents, so she always tried to help. She definitely deserved extra gratuity. We hope to sail the Dream again just to be with her. Read Less
Sail Date July 2018
I went on the cruise with my family to celebrate the life of our beloved dog Roxy because she passed away from cancer. We went on the Fantasy Star wars cruise it was awesome they had fireworks for Pirates night and then a Starwars ... Read More
I went on the cruise with my family to celebrate the life of our beloved dog Roxy because she passed away from cancer. We went on the Fantasy Star wars cruise it was awesome they had fireworks for Pirates night and then a Starwars fireworks for Starwars night. The service in the dining area was excellent and the steward was one of the best we have ever had. The food was good but the menu you could have more seafood options. All the shows were great and the Movie choices were excellent as well. The fantasy is one of the most beautiful ships I have ever been on the cabins are large and spacious. If you have children and you love Disney this is an excellent vacation for your family. The service continues to get better we really liked our dining staff Edgar & Clinton and the room steward Alston was excellent taking time to talk with us every time he saw us. We can't wait for our next Disney cruise. Read Less
Sail Date February 2018
Went on the cruise with a bus load of folks from our community. Boarding process was very smooth. Over the 4 days I found 3 hairs in my food. Not enough adult activities. Children were allowed in events advertised as adult only. ... Read More
Went on the cruise with a bus load of folks from our community. Boarding process was very smooth. Over the 4 days I found 3 hairs in my food. Not enough adult activities. Children were allowed in events advertised as adult only. Adult events were either alcohol related or trivia based. No craft type events for adults. The 5K in the past were first off the ship, not organized to be first this time. Activity listed at 8:00, doors did not open to check in until 8:00. Would be nice if they could separate adults and families in the dining rooms. Too many parents allow their children to scream all through dinner. Cabins were roomy, heavy duty curtain allowed room to be separated into two spaces. Beds were extremely comfortable. Would be nice if families were reminded that corridors outside staterooms are hallways outside bedrooms. Running and screaming aren't really appropriate. Read Less
Sail Date December 2017
We wanted to attend the Merry Time Cruise for the shows, spa, and holiday festivities. This was a four day girl friend's cruise. I live in Florida and have cruised on Disney and other lines many times before this cruise. We ... Read More
We wanted to attend the Merry Time Cruise for the shows, spa, and holiday festivities. This was a four day girl friend's cruise. I live in Florida and have cruised on Disney and other lines many times before this cruise. We sailed on the Magic out of Miami for a four day cruise. Embarkation was delayed. We had an inside cabin. Cabin was fine in mid-ship. Toilet broke but was repaired. Dining was second seating as all earlier seating was filled. Food was poor quality and served cold like it had been prepared earlier. Buffet for breakfast and lunch was good. Entertainment- The theatre show was stopped two nights due to technical difficulties and the A/C did not work in the theatre. The entertainers were excellent. Service was excellent. Ports were fine Key West, Castaway Cay Spa Rain Forest chairs wer not heating correctly We would not go again for the price. No response from customer service just a form letter. Read Less
Sail Date December 2017
Hello, My family and I recently returned from our first Disney Cruise. We did the 7 night Disney Magic Cruise (10/14-10/21) from NY, to Castaway Cay, to Port Canaveral. I cannot express how amazing this trip truly was. Every facet of ... Read More
Hello, My family and I recently returned from our first Disney Cruise. We did the 7 night Disney Magic Cruise (10/14-10/21) from NY, to Castaway Cay, to Port Canaveral. I cannot express how amazing this trip truly was. Every facet of the cruise exceeded our expectations. The ship was immaculate and well maintained. The food quality was amazing and delicious no matter where we ate. We generally stuck with Cabanas from breakfast and lunch every day and were consistently very happy. The staff in all areas was just great. Our stateroom host Margaret was magically always around and took great care of us, we never needed anything extra. Our main waiter was Hilash - my kids are still talking about him from his magic tricks and puzzles at dinner to the Mickey Mouse shaped ketchup serving. We loved the shows and did not miss a single one. Marcus Monroe was so hillarious and entertaining that we are looking to go see him again live. Castaway Cay was really so beautiful and fun. My son was nervous to actually get in the water with the stingrays but we wanted to see them nonetheless. Kris at the Stingray exhibit (from the Bahamas) was so kind and let us stand and watch by the beach. He stayed with us and explained all sorts of stingray facts and gave us so much information. Really - very very kind and engaging! I have been on 2 other cruises with other companies and enjoyed them, but you folks have set the bar extremely high. After this cruise, my family will be only cruising with Disney Cruise Line. I love the constant family entertainment, I loved the kids areas, I loved all the food, I loved all the shows and music, and Marvel at Sea, Halloween at sea, and Animators palate shows..... loved it all. The Disney Cruise app is also great - kept us all in contact at all times. Everything was great. Read Less
Sail Date October 2017
It is a very small and old ship and it is crowded everywhere: cabana, theatre, decks, hallways, gym shower area (only two showers). Not everyone staff, which should be polite, professional and efficient. There was a lady serviced in ... Read More
It is a very small and old ship and it is crowded everywhere: cabana, theatre, decks, hallways, gym shower area (only two showers). Not everyone staff, which should be polite, professional and efficient. There was a lady serviced in cabana, she is from Portugal, while she was talking with the guests at adjacent table of ours, her butt kept on bumping into my shoulder, so rude! In the end we have to move to another table. Entertainment shows are not high in artistic level at all, considering this is Disney we are talking about. You can tell these shows are put together corsely and have been played for many many years. We all think these actress should lose some weight for the job. Food quality is so so, nothing outstanding. The shops at ports of call sell faked diamond and replica watches. Disembarkation is so rushed just like kicking everyone out of the ship asap. Really not much good thing to say about this trip. Read Less
Sail Date August 2017
Me, my mom, and the rest of my family went on a Disney cruise, the Disney Dream, to the Bahamas. It was a 3 day & night vacation, and during the drill, I went down and later back up more than 200 feet of stairs. Almost as tall as ... Read More
Me, my mom, and the rest of my family went on a Disney cruise, the Disney Dream, to the Bahamas. It was a 3 day & night vacation, and during the drill, I went down and later back up more than 200 feet of stairs. Almost as tall as the Citrus Tower in Clermont. The thing is that at my destination, me and my family went onto the Atlantis park, and went into the pool. I went on a lazy river with my mom, filled with several short and surprising waterfall drops in caves. The 1st few hours there were fun and I had lunch and drank. It was all fun until the last few hours, where my sister waited to go on the big waterside. It was h e double hockey sticks, I was getting hot and thirsty, and I saw the ship out at the distance, and I wanted to go back in there so badly, but it wasn’t until after another few hours that my sister waited and finally went down the slide. 4 Hours for a Water Slide!?! 4 hours is 240 minutes, and 3 hours is 180 minutes. I was glad I was in the water the whole time, but I was getting heat exhaustion and I was covering myself with water. I was dehydrated, among the most I’ve ever been. Once she was done and I was back in the ship, I was SO relieved to feel cooled off and hydrate myself again. Yet 3 or 4 hours or more out in the sun without water will really do a number on one, and I’ve gotten sunburn as well, even though I was covering myself with water. The worst areas were my shoulders and upper face, and my arms. I was tired and I felt like my sister, after waiting in line over 3 or 4 hours, was dehydrated and heat exhausted as well, though at the 2nd half of the line, she was covered in shade. So she must be lucky, and I was the real victim. I will NEVER forget, and after remembering this, I feel like I never want to go on another cruise vacation or to the Bahamas again. Read Less
Sail Date August 2017
We have cruised three times. Once at Disney 15 years ago without kids. Second at Royal Caribbean with no kids. And third with Disney this August. All of them were to the Bahamas. The snorkeling was better on the Royal Caribbean Cruise. ... Read More
We have cruised three times. Once at Disney 15 years ago without kids. Second at Royal Caribbean with no kids. And third with Disney this August. All of them were to the Bahamas. The snorkeling was better on the Royal Caribbean Cruise. Castaway Cay had very little coral reef. But it did provide a section with a float so my daughter could see three fish that were in the kelp. I don't remember if the snorkeling was child friendly on the Royal Caribbean. But the winter snorkeling port adventure on Disney (January 2003) was also not up to my standards. I contacted a non Disney company in Nassau this time around for details and they said they could not accommodate us because we were not in port long enough. We did venture out in Nassau our own to Ardastra Zoo and Gardens and Tasty Teas which worked well for my family. My main complaints for my August 2017 Disney Dream cruise is the presumptions made by crew members. As a full time mom and foodie, meals were very important. I loved the breakfast buffet. It had lots of fruit that I didn't have to prepare. And many other options for my husband and daughter that made eating out fun. Lunch was okay but we didn't want to sit down so that was our choice and I cannot speak to lunch options. But the dinner was spoiled because our server was just okay. Every night he dropped my napkin in my lap and he moved through dinner quickly without allowing me to take the time to order what I really wanted. And he assumed my daughter wanted chicken nuggets every night. Needless to say we were happy to get off the boat so we could have some real food for dinner. Even my 6 year old daughter said so. My second complaint was the photography. In the Disney parks (we were there in 2015) there were lots of opportunity for crew members to take pictures. There were so many that I bought the full package and most of my pictures were of high quality. On the cruise I got 13 pictures and over half we didn't like. They were staged with the photographers telling us how to stand and rushed because of the line forming behind us. I missed the deadline to purchase the full digital copy package ahead of time and I am so glad. I was given a photo because the crew refused to accommodate my daughter who didn't want to have a picture taken with the princesses after our tea. And my favorite picture did not get printed. We were all packed expecting to disembark at 7 AM after getting the picture I ordered the night before. But the picture wasn't ready. It didn't include the beach ball I wanted in the picture anyway. The crew told us to put the ball down so I decided not to wait the 15 mins for it to be printed and left without it. The third item was the tea I attended. My daughter and I had tea in the Floridian in 2015 and it was lovely (no characters). I booked tea on the cruise and it was more to see princesses than tea, which was very disappointing. For $300 I could have booked high tea in a fancy restaurant in the Bahamas. The chai I had was good but the rest of the items were poor. We were given way to many sweets and my daughter was full before the scones were even delivered to our table. They clearly wanted us out as soon as possible. This cruise I wanted a relaxing experience. One that didn't involve rushing around to capture every moment and carrying my heavy camera. I hope my mobile phone pictures turn out well. Otherwise I am stuck with the one photo that isn't even the right size to fit in the mat I brought for Disney character signatures. I will be making some changes to our preparation to hopefully make our time better and obtaining the pictures I want. Mostly that will involve being more assertive with our dining and photo options. I hate to do that but I was disappointed and a bit distraught. Not something that should be happening on a vacation where we invested so much money and time in preparation. All that said, we will definitely be cruising again with Disney. The programming for my daughter was so great she asked to be put into the oceaneer lab, leaving time for my husband and I to relax like we want to. The shows my daughter really liked. Although she did ask why everyone kept calling her princess. And finally our room was perfect with a large window and bunk beds that our only kid could play on. She barely wanted to leave the room. And three days in I was perfectly happy to let her do that. We spent most of our time together as a family. The top deck miniature golf and aqua duct were awesome. The ship was clean. The hot food was hot and the cold food was cold. The life guards were very attendant and the pools were drained in the event of public health hazards. Sanitation was key and offered with every meal. Though I preferred the great hand washing station entering the oceaneer lab. I wish it could be installed in every bathroom in the US. This trip had its challenges but we made the best of it and enjoyed the experience. Our travel agent required that we bring our sense of humor. It was great advice. She gifted us a one day to Senses spa but I didn't figure out how to use it early enough. I hope to book that feature next time. The heated lounge chairs were a dream. Read Less
Sail Date August 2017
This was our first cruise and we started at the top! Disney does everything top notch. The ship was just the right size that didn’t feel overwhelmingly big or too crowded. We were on the first Alaskan sail of the season: the weather was ... Read More
This was our first cruise and we started at the top! Disney does everything top notch. The ship was just the right size that didn’t feel overwhelmingly big or too crowded. We were on the first Alaskan sail of the season: the weather was cold so no fighting for lounge chairs in the decks. The cabin for our family of four adults was compact but surprisingly roomy. There was room for four big suitcases under the large bed. There was plenty of drawers and shelves for us to totally unpack. Each night, our cabin attendant made up the beds, which included turning the sofa into a bed and lowering a bunk bed from in the ceiling (clever use of space) and leaving an adorable animal on the bed made out of towels. Each night, we looked forward to seeing what it would be. After we left each morning, the same attendant would put away bunk, make the lower bed back into a sofa, and freshen up the room and bathrooms. The bathroom consisted of two small rooms. Both had sinks, one had a toilet, the other a tub/shower combo. One of the best parts of the cruise was the dining. Breakfast and lunch were an endless buffet, and dinner was one of three Disney themed dining rooms that families would rotate through, but keep the same servers. They knew us so well that by day 2, whatever beverages we needed came right away. One night, our kids told our Indian head server how much they liked curry. The next night, besides the regular menu, he surprised us with three Indian dishes that were amazing! Our only complaint is that one night, the adults wanted to skip the Cajun themed restaurant. Our kids went to our regular table. Instead of the buffet restaurant serving a buffet, they had the same menu we wanted to skip. This was Disney cruises before this one. An argument over the food started and the meal was a bust. To rectify the situation, chocolate covered strawberries were sent to our room and our friends' room. Entertainment was great-talented singers and dancers in the shows, as well as fun trivia games each night in the bar, comedians, and game shows. Jo, the show hostess for our week was outstanding!!! There was never a lack of things to do or see. If you have small kids, there's things to do and if your group is all adults as our was, you could easily bypass the kids and have fun. Our 19-25 year kids had a blast! There was also a formal and semi formal night for two different dinners. We all brought formal clothes and got dressed for dinner. Once we got down to the dining room, we realized that the majority of people didn’t dress up so it took away from the atmosphere. Wish there could’ve have been a separate dining room for those who wanted to dress up. Because of that, we didn’t bother to dress up for semi-formal night Read Less
Sail Date May 2017
we have a 2 yr old and would also love to have a getaway ..so what did we decide on? what better vacation than a cruise?! With a toddler in tow, we knew we wanted something convenient and easy travel. Therefore we decided on a cruise. ... Read More
we have a 2 yr old and would also love to have a getaway ..so what did we decide on? what better vacation than a cruise?! With a toddler in tow, we knew we wanted something convenient and easy travel. Therefore we decided on a cruise. three years ago i had a blast on the Disney Fantasy and i knew someday i would like to cruise with disney again. We live in san diego, so we knew we wanted to depart from the San Diego port -- and to make sure the little one likes cruises, we decided on the Disney Wonder 2 nights cruise. It departs from San Diego which makes our lives that much more easier (because it's not so fun flying with a toddler). Disney definitely knows how to cater to families. When i was on the Disney Fantasy three yrs ago, i already had a lot of fun (and that was without a baby). So to go on Disney cruise with a toddler it made it even more special because it met all our expectation. I didnt have to carry so many thing around. All i had with me was the room key. Food, drinks, and snacks everywhere. When my toddler was hungry, i have access to pizza, chicken tenders, soups, cookies soft serve and more. When thirsty, Disney had whole milk dispenser, water, and juices easy for anyone to get a cup to quench their thirst. For entertainment, no need to question about disney, you know they will have great entertainment for adults and kids! from family activities, to kids only, to adults only shows. For a two nights cruise, they even kept their Pirates night -- fireworks on the sea followed by a late night buffet / snack. it was awesome. I didn't think they would include the pirate's night for a 2 night cruise.. i thought they only have that on longer cruises. The employees / staffs... c'mon it's Disney, you know you will meet friendly and polite staffs. You will definitely get one of the best services with this cruise line. Bottomline, 2 nights cruise is not enough to be honest. but it is a great getaway for parents with kids and who are local. yes Disney cruise is expensive but you get what you pay for. And for me that's totally worth it. Knowing that you will get great service, superb cleanliness and incredible entertainment. Definitely was a stress free vacation even though it was only for two nights. Going on this 2 nights cruise was less stress for me than going to hawaii for 1 week (even though hawaii is known for paradise). LOVED the dining experience. a rotation of dining at different restaurants so guests can experience different themed restaurants that the cruise offers. the waiters who serves you follows to each night so you get the same server. which i love because by 2nd night the server knows what you like and dislike. they even have your drink ready on the table by the 2nd night! love it! and yes of course with disney there will always be some magic touches! i highly recommend this itinerary for those who live in SoCal and who wish to have take their children on a disney cruise. I'm no Disney fanatic, but i'm definitely a Disney CRUISE fan! i am hooked!! Read Less
Sail Date May 2017
My husband and I were invited by a group of friends to join them on a Disney cruise. After sailing many, many times on Carnival and RCI, we decided to give it a try because we've heard so many great things about how much more ... Read More
My husband and I were invited by a group of friends to join them on a Disney cruise. After sailing many, many times on Carnival and RCI, we decided to give it a try because we've heard so many great things about how much more superior Disney is, even for an "Adult" vacation. Well, it was quite disappointing. The "Adult only" area is positioned right outside their concierge floor so kids are constantly floating through, crying, whining, doing what kids do. It's not the kids fault. It's Disney's for poor planning on ship design. The dining rooms are very loud (especially Animator.) Food is elegant, and service is wonderful, but don't expect a peaceful meal. Again, Disney = LOTS of loud, crying tired little kids. We even were able to experience a mother changing her baby on a dining table - LOVELY. In the evening, don't expect much entertainment for adults. The choices are few and far between. Disney should really make up for the fact they have no casinos. Maybe hire some comedians for the 3-4 day cruises, offer more trivia, bingo, ANYTHING. We rented a cabana on Castaway and the service was incredibly slow. Almost an hour to get a drink delivered. Unacceptable. Bottom line...if you are vacationing without children, I would not recommend Disney cruises to any adults. Read Less
Sail Date May 2017
I am 13 years old, and my 11 year old sister, my mom, my dad and I (Then 12) went to my first cruise on the disney dream. I was put in charge of researching our trip, which meant hours of studying websites (Including this one, thanks!) and ... Read More
I am 13 years old, and my 11 year old sister, my mom, my dad and I (Then 12) went to my first cruise on the disney dream. I was put in charge of researching our trip, which meant hours of studying websites (Including this one, thanks!) and seeing a lot of good reviews. So I was hyped! Even though we were traveling during the off season, it was still much busier due to the Atlanta track out/spring break and all of the Halloween festivities (Which I won't cover.). Surprisingly, even though we were near the back of the line, we still were all set in about an hour! What made the wait fun was watching a goofy short film created to show how to check in & out, the required emergency drill procedures, and most of all, to have fun (and be safe) on your cruise! Also, they really make you feel special when you enter. I won't spoil it, but its worth going alone for this. Our cabin was a veranda, and it was pretty spacious. The TV, although limited in channel options, had a large on demand menu that had pretty much every successful disney movie and show ever made.The room always was tidy and was up-to-par. Overall, it was awesome! The food was delicious! I had at least one seafood item per meal, and all of them varied from decent to excellent. The main problem I had was with the lobster appetizer, as the crab in question was very small, and I couldn't find it under the sauce. Overall, it was pretty decent. We didn't go on any excursions, but we did rent some floats at Castaway Cay, and those were in good condition. Ok, now on to the biggest problem of all, the kids clubs. Shocking, right? Since my sister and I were old enough, we went to the kids club, and I went to the tween club as well. The main problem with the kids club is that due to open house, 30 something kids had to crowd into the other club with another 30 something kids, and that caused two problems. 1) There was not enough counselors for every kid, and the fights could be heard for miles. 2) Every station had a very long line of kids who wanted to use the station as well. Plus, as we entered the room, the counselors tried to calm down screaming kids who wanted to do more in the club by saying we we "Invading the lab." (They called the kids clubs the club and the lab). That's just stupid! The tween club was better, but they were just void of any disney creativity. All the electronic trivia games were on google presentations (I wish I was kidding), and apart from the ice cream challenge (Which was just an ice cream bar, but I love ice cream so why would I pass this?), I would leave after 5 minutes of an activity, thinking "Was this actually disney?" Overall, this didn't affect my experience, but man, was it bad. The service was so awesome, but disney almost always has the best service, so let me just say that my dad payed extra money to the service members. :) Overall, I would say that it surpassed expectations, but if they could just focus on the kid and teen clubs, then it would be better. We defiantly will come back. Read Less
Sail Date December 2016
The cruise was a great experience overall. My husband and two daughters loved it. We went with the grandparents, uncles and cousins. The entertainment on board is the best. Don't miss any shows at the big theater. Our 5 year old ... Read More
The cruise was a great experience overall. My husband and two daughters loved it. We went with the grandparents, uncles and cousins. The entertainment on board is the best. Don't miss any shows at the big theater. Our 5 year old loved the Oceanears Club, our almost 3 years old couldn't join the children areas unattended, just with us during the Open Houses... that was a little problem because she always wanted to enter with her big sister, she had to go to the nursery that is a zone for babies and has some toys... she didn't love that but she went once. She isn't potty trained so she couldn't go into the pools, but she stayed at the splashes and love it! There is no place to sit at the kids zone splashes, so you get really tired after 1h watching them run over the small space; I would recommend to the Cruise Line to add a sitting area for parents. You can see some areas of the rugs and the cabin that have beed used a lot. Some areas need new rugs. The adults only places are great. This a family vacation for all ages, young, teens, singles, fathers, grandparents.... And don't expect to see the Disney characters all day long, they do short appearances, so you have to go when they are schedule for the picture and greeting. I thought after this trip we would be sick of Mickey, but no!!!! You have the right amount of Disney's characters! Read Less
Sail Date December 2016
We enjoyed the ship - excellent shape. There were a lot of children running around and not taught to be polite and considerate of others in public. We made use of the adult only areas for quiet time. The major issue was screaming ... Read More
We enjoyed the ship - excellent shape. There were a lot of children running around and not taught to be polite and considerate of others in public. We made use of the adult only areas for quiet time. The major issue was screaming children in the dining room - what is the matter with parents? Rotating dining rooms was different and enjoyable. Appreciated the casual dining attire, hubby was able to wear shorts and was very comfortable. Liked having a restaurant, not a buffet, on port days. Enjoyed the ship tours. Our Disney VISA ship credit was valid only for beverages, no use to us. We booked another cruise for next year with our group from a Florida retirement community. Embarkation was different from what we are used to and it wasn't explained in advance. We were all held in a large room and groups were called for boarding by number. Read Less
Sail Date December 2016
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