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77 Disney Entertainment Cruise Reviews

We took our first ever cruise aboard the Disney Dream in September 2019 (no kids with us). After carefully reading many reviews of the different cruise lines and ships, we chose to sail Disney due to their reputation for health, safety, ... Read More
We took our first ever cruise aboard the Disney Dream in September 2019 (no kids with us). After carefully reading many reviews of the different cruise lines and ships, we chose to sail Disney due to their reputation for health, safety, and service. We were not disappointed in the slightest bit! The Disney Dream is a beautiful ship, one of Disney's two larger ships. It was well maintained and luxurious. The food was good, service was great, and the adult-only areas were quiet and relaxing. We particularly enjoyed the spectacular sunrises from our verandah and the amazing live shows. Beauty and the Beast was a favorite. To be honest I've never been a huge Disney fanatic, but there is just something magical and novel about Disney and you really feel that magic aboard their cruise ships. We chose the 3-night cruise which was a bit short for all of the planning and logistics and work it takes to travel across the country for a cruise. But we chose this because we weren't sure if we would even like being on a cruise ship. We can't wait to return and next time will try a 5-night cruise. The only complications on our cruise was that we were unable to visit Castaway Cay. Due to the recent hurricane, they weren't yet finished repairing areas of the island that had been misplaced and damaged. We docked at Castaway Cay, but weren't able to leave the ship. I know that many of our fellow passengers were disappointed by this. From what we could see though it looked like a beautiful place and we hope to be able to return. Lastly, Nassau was NOT a lovely place at all. It's a hard pass, next time we'll just stay on the ship. The port area was dirty and all of these hustlers crowd you and hound you to get you to spend money. Very uncomfortable and unpleasant. Not very "Disney" at all. It felt unsafe. Read Less
Sail Date September 2019
This is not a vacation...there's a lot of planning and stress each day to try and force memories. To see all the characters you will spend most of your cruise standing in line. Tickets to see popular characters sell out fast, and even ... Read More
This is not a vacation...there's a lot of planning and stress each day to try and force memories. To see all the characters you will spend most of your cruise standing in line. Tickets to see popular characters sell out fast, and even with a ticket you will stand in line for an hour or could even still miss out. You will not get to see/meet all the Marvel characters on Marvel day...it's a huge mess of running around on a crowded boat trying to find the characters or stand in 1-2 hour long lines to try and meet Captain America, Thor, or Captain Marvel. Everything is Marvel thu including random announcements on the speakers but it's heard to hear. If you are handicapped or have dietary restrictions...avoid this ship! Elevators are tiny and slow. We used the narrow stairs the whole time...the stairways are small and covered with kids laying across the floors. The kids pool and water area was broken and closed most of the cruise (including sea day) and their family pool fits like 5 people. Plus, the pool is hard to get into. The tiny pool is unlike anything I've seen and makes no sense. Most of the ship doesn't make sense, poorly laid out and impractical. There's also chairs around the pool, not loungers. The adult pool is normal and twice the size of the family pool but you will see kids walking thru often cause the adult area is in between elevators/stairs and activities...instead of being isolated at the front like on most cruise ships. The soda isn't really "free", only at dinner Service and at the only drink station on the boat located on the top deck in the back. Yes even if you just want a water, you have to go to the top back deck. I literally was dehydrated and starving the whole cruise. Food is horrible...like out of a freezer and microwaved. I had hair in my food, shells on seafood, and food was often raw. The servers definetly need better training. Service each meal was rediculously slow. We waited 10 minutes after seating each meal just to get water and bread. And orders were often wrong. Also, their are very limited food options. If you miss breakfast at 8am in the dinning room, your screwed. There's no food options until 11:30. Dinning rooms are only open for an hour for breakfast and lunch. Room service literally consists of like 3 options: salad, tomato soup and cheese burger. It's not real room service like on any other cruise. Not enough bathrooms. There's one 2 stall bathroom that's hard to get to in between 2 dining rooms, and it flooded during dinner. Seriously, how do you not have bathrooms next to restaurants? Oh and the pool deck had one single stall bathroom inside by the elevators which was hard for kids to get to. The pirate show is not as cool as it was on the Dream. No Jack Sparrow. It's kinda lame actually. The shows put my kids to sleep or we left from boredom. The diner show at Animators Palate and Rapunzales restaurant were amazing...but that's the only entertainment we enjoyed. The characters try to interact but my kids just didn't want to stand in long lines all day, very boring. And the pool and weird hot tubes were impossible to enjoy. The ship is small, overcrowded, filled with unsupervised whiny children running every where and snobby adults fighting to get spots in line or block the view for kids at shows. The deck shows are very hard to see with so many adults pushing to the front and not enough deck space. If your kids not on your shoulders, they won't be able to see anything. The Marvel deck show is cool if your lucky enough to see it. Definetly not nearly worth the price or headaches. My kids also got sick for most the cruise. They have been on 8 cruises and this was the first time ever getting sick. Guest services was not helpful, dining rooms were slow, room service was useless. Not a single person tried to help my sick kids, couldn't even get clean sheets and the beds down for my kids to rest after calling all day for assistance. Needless to say we will stick with Royal Caribbean and Carnival cruises. There's too many restrictions, rules, and procedures...not enough options, flexibility and not relaxing. You can't just go and enjoy. Oh and our excursion was cancelled the day of with little other options or things to do. Read Less
Sail Date February 2019
We worried about having a 5 year old and 1 year old in the same room with us, but the overall experience was designed for families like ours! Also, I loved that we walked straight on at the time we were designated. Fastest embarkation ... Read More
We worried about having a 5 year old and 1 year old in the same room with us, but the overall experience was designed for families like ours! Also, I loved that we walked straight on at the time we were designated. Fastest embarkation I've ever experienced. Cabin: There was a curtain to separate the room for naps and at night. The stateroom had a porthole and the kids beds were placed away from the door/toilets, which was a great when they went to bed, because we could look at the next days activities and use the bathroom etc. The crib was in the room upon arrival, along with a "diaper genie" to keep the smelly stuff under wraps. It seriously was the little things. The stateroom host was a very helpful and happy gentleman. Nursery: We booked the Nursery for the 1 year old every night during dinner and the show. It was amazing. The staff take your diaper bag, will feed the kids traditional snacks or meals, whatever you allow at the time the child is dropped off. They will also feed them your own snacks. If the child is going to be staying in the Nursery past bedtime, the staff will attempt to put them to bed with whatever is needed. They also message you in the nap if the baby is a "little upset" or "upset." Cannot thank them enough. They were amazing. Kids Club (Oceaneers Lab/Club): Our 5 year old loved the kids club and would go there at any spare moment we let him. The staff were very attentive and played with the kids. One time I came to collect him, one counselor was playing "Connect 4" just with him. I'm not sure he gets that type of attention at school, let alone a busy kids club on a cruise. They had various crafts and activities throughout the cruise, as well as shows and iPads or video games. You can't limit their screen time in the club, unless your child has the willpower and ability to self-regulate. :) Food: We went to Palo one night and were not embarrassed to order two mains and two souffles each! If nothing else, CHOCOLATE SOUFFLE! Seriously. Don't second guess. You will love it. The main dining rooms were awesome. We had done the Disney Wonder before and knew we liked the Animators Palate. But, we really enjoyed Rapunzel's! It's a new dining experience and it was awesome. They had a mini show and came to visit the table. Fantastic! Really enjoyed our wait staff. They were great. Entertainment: We are certified Disney-philes, so the shows were amazing. Apart from the timing (we did it late), they were very family friendly and had the kids (and adults) all the way through. Blown away by the talent of the cast, who played multiple roles throughout the cruise. We had the Tangled Show, the Cinderella show and the Finale Princess mash-up. We also did the magician one night, which was entertaining too. We did trivia a few of the days and that was good too. There was a "Toddler time" that I took the 1 year old to, it's kind of like a playgroup. Very informal, but introduced me to the Promenade lounge kids area. It was good. Ports: We missed Key West due to weather and only did Castaway Cay and Nassau. Enjoyed them both and didn't venture out much, except to walk to the Chocolate Factory at Grayclif. Worth the walk, didn't need to taxi or do an excursion there. Gym: Used the gym every day around 6.30am and it was awesome. Not too crowded and all the main stuff you need. All-in-all, we had a wonderful experience and would recommend it to any family considering a Disney cruise!! Read Less
Sail Date December 2018
This cruise was basically the third change we had to make to our vacation plans thanks to work schedule. We originally booked our cruise with Allure of the Seas, but watching too many videos of that ship I had the impression that the ... Read More
This cruise was basically the third change we had to make to our vacation plans thanks to work schedule. We originally booked our cruise with Allure of the Seas, but watching too many videos of that ship I had the impression that the Oasis-class ships are nothing but mere floating malls in the ocean - no theme, no character. We wanted a cruise that was going to be memorable before I head to a long deployment. After much deliberation, we went back to the Dream as our last cruise with them three years was exactly just that - it was magical. This cruise went out exactly the same way as we had it three years ago. We got our transportation arranged from the airport, and the whole embarkation process was smooth like before. Once on the ship, we had our cabin on the tenth deck, middle, just below the pool deck. I found our location to be very convenient to wherever we needed to go. We had access to two nearby elevators, and the pool deck are just a deck up. We also noted that our balcony is directly below the pool deck, so like an awning, it was well protected from the elements which I found nice. The room itself had shown some age to it. I'm not sure when and if the ship have ever been refurbished, but with my OCD, I quickly found scuff and wear marks on the light switches and fixture parts that have been heavily touched through the years. Expecting a premium product for this price, it was hard for me to see past that glare of the wear. Our embarkation lunch at Cabanas were not too pleasant. It was way too crowded, open tables were hard to find, and I found some of the servers unwelcoming. Once we got our seats, we did find the food less desirable than the last time we were on the ship. We brought these issues to management and were given immediate answers to our concerns. Over the following days, we experienced the same magical moments that we had the first time we cruised with these ship. Public spaces were clean and looked just as ornate as before. For those that haven't cruised on this ship, Disney did not spare on the small details in creating their theme on the ship. Their shows were of Broadway caliber, especially beauty and the beast. Their character meet and greets were always a hit with the kids, if you don't mind waiting up to a half hour. And because this was a holiday themed cruise, they went over the top for showcasing Santa. As well, their pirate show fireworks on the top deck was an extravaganza. Hands down it was the coolest experience I've ever had at Sea. Our day at Castaway Cay was just Divine. I still can't forget how beautiful and perfect the island looked. It didn't feel over crowded and there were ample opportunities to just unwind and take it all in. Buffet services followed us there and it was great. No complaints. Food was something that this ship have to at least revamp. It was almost the same menu we had three years ago, so we were not as excited this time. Also, we were not served lobster on this cruise, not one time, which I found surprising. On the other hand, we were able to enjoy our previous favorites instead. I was about to write off Disney from our future cruise consideration after this trip, but what made us book another future cruise with them is the fact that our daughter had the best time of her life at their Kids club while the peace of mind it gave us allowed us parents to enjoy our own time at Sea. I don't think we even want to risk trying that out with other cruise lines and be disappointed. Another biggest factor that made us decide to book another future cruise with them is their customer service. They truly went above and beyond to ensure that, despite the issues we raised, we had a magical experience on this ship. Our guest manager was exemplary, and nothing short of commendable. When we disembarked, we felt highly satisfied that the cruise fulfilled our expectations. So much that we ended up cancelling our Royal Caribbean cruise for next year, and ended up prebooking our next Disney cruise with an even bigger family in tow. Disney cruises are not the cheapest out there, but the many repeat cruisers we had on board can't be wrong on going again for the Disney experience. With the amount of people already prebooking their cruise, we can't be wrong on making that decision either. It's simply the best cruise experience for families, and definitely something to strongly consider if you've never cruised with Disney cruises before. Read Less
Sail Date November 2018
Our family just returned from our second cruise on the Disney Dream and it was juast as amazing as our first! This was the first Very Merrytime Cruise and the ship was near capacity. We had an 11:45am arrival time, but actually made it ... Read More
Our family just returned from our second cruise on the Disney Dream and it was juast as amazing as our first! This was the first Very Merrytime Cruise and the ship was near capacity. We had an 11:45am arrival time, but actually made it there by 10:45am. The line to get through the initial ID check was short and the security line was not bad (maybe 10-15 minute wait). Once we went upstairs, the terminal was packed. We were lucky to get boarding group 12. They started boarding around 11:30am and we were on before noon. Going on the ship was easy and the atrium was beautifully decorated. We were sad to see the gingerbread house was not yet finished, but they worked on it during the cruise. Lunch was at Cabana’s and the only issue I had was with the rock crab. It had an odd, musty taste and I stopped eating it. I should have mentioned it to the crew, but we were wanting to get finished up. It was very packed since the rooms were not yet ready. The time we were done, rooms were ready and we headed downstairs. We went with a deluxe verandah room and we did notice the smaller size compared with the deluxe family oceanview room on our past cruise. We were on the starboard side of the ship and got to watch the crew loading the ship. We walked around the ship and headed up to the Sail Away party and it was fun for the kids. We went down for dinner in the Enchanted Garden shortly after the show ended (first seating). Tip – if you are not able to book the first dining online, call Disney and they will put you on a wait list. We were very lucky and were assigned to first dining when we received our cards. There is also a time on the ship you can ask to change. As for dinner itself, our wait staff was wonderful and the food was excellent as usual. I had the tomato bisque and sea bass and I would say it is one of the best meals of my life, if not the best. Everyone else really enjoyed their meals as well. That evening, they had some fun Christmas shows in the atrium. The Golden Mickey’s was very good and the kids enjoyed it. For the day at Nassau, we arrived in port around 9am and we ashore before lunch. My in-laws were traveling with us and wanted to see Nassau. We were off the ship for about an hour and that was enough. Unless you have a shore excursion, just stay on the ship! It is just too crazy with all of the people pushing you to take rides or trying to sell you things. Back on the ship, we had some lunch at the quick-service restaurants on the pool deck and it was pretty tasty. Nothing mind-blowing, but hit the spot. We enjoyed the pools and my wife and 7yo son rode the Aquaduck while I took my 3yo to the Nemo splash area. We all had a good time there. We then took our older son down to the kid’s club and we had our younger son get a much-needed nap. My wife and I enjoyed some time on the balcony watching the ships parked next to ours. It was scheduled to be a very slow port day in Nassau, but there were a total of five ships that docked, so the pier was crazier than usual. Dinner was at the Royal Palace and the food was once again very good. The wait staff even brought me out an extra dessert (soufflé night!) since I mentioned how much I love them. The show that night was Beauty and the Beast and it was out of this world! The effects are simply amazing and we were glad the seas were calm so they could perform. The last cruise was pretty rocky and they had to cancel it, which broke our hearts! It was also pirate night and the shows on the top deck were a blast. The fireworks are on the shorter side (about 3 minutes or so), but totally worth staying up for. The next day was our stop at Castaway Cay. We docked around 8am and we headed off the ship around 9:30am. We saw the grand Christmas tree and there was a character meeting when we got off. The tram ride was short and a nice way to travel to our beach. The weather was perfect, but we under-estimated how strong the sun was. We were all on the verge of nasty sunburns, even with sunscreen. The water was a bit on the cooler side (maybe upper-70s), but did not take long to adjust to. My older son enjoyed the water slide and we also swam around the snorkeling area a bit. We did not actually snorkel, but just wore our life vests out and enjoyed the view. Lunch is a basic bbq with hot dogs and burgers with a variety of sides and fruit. It tasted pretty good since we were all hungry. We did some shopping and then went back to the ship. My younger son took a nap again and my older son went back to the kid’s area. My wife and I took turns relaxing in the room while the other explored the ship. We left the island around 4:45pm and it was sad to see it sail into the sunset. Dinner was in Animator’s Palate. I was still full from lunch, so I went with a lighter chicken dish (very good!). The potato soup was amazing, but a part of me wished I would have asked for the tomato bisque and sea bass from the first night again. The show in the restaurant was tons of fun and the kids loved it. We then went to watch Believe and the cast was brilliant! We saw the show back in January and it was updated from what we remembered. The genie was hilarious and the one actress singing a song from Princess and the Frog brought the house down! I would put it up with any show on Broadway right now. Both of our kids sat for all three shows, even though it was past their usual bedtimes. When the show was over, we went back to the room to get our suitcases outside for pickup and then we relaxed a bit. I caught some Sunday Night Football on Funnel Vision on the top deck and walked around some. It was a great ending to the day. The only downside for the day in general was trying to book our next cruise. I was 5th in line, but two people ahead of me were booking six rooms and four rooms. With only two crew members assisting, the people in line were very frustrated as well and I ended up just putting a placeholder card in the box. I wasted 45 minutes standing there when I could have been enjoying the ship. I know for the next time! The final morning was the same as our last cruise. We hit up Cabana’s for breakfast and the staff is not as cheerful as the other mornings. I know they are pushing to get everyone off the ship and I think it is a tactic to help people along. There is a limited menu, which is also understandable. We did have the option to go back to Animator’s Palate, but it was at 6:45am, which was too early for us. Getting off the ship was very fast and going through the line at customs took maybe 10 minutes. We were back in the garage and the trip ended in a blink of an eye. I just think about all of the people coming on and how excited they are for their trip. It is such a sad feeling to leave the amazing Dream, but we also learn more each trip. We know some things we will do differently for the next cruise and we are hoping to go back next October! Read Less
Sail Date November 2018
My husband and I went on this cruise for our anniversary. I think my title says it all. The food was fantastic, the rooms were soooo clean!!!!! The entire cruise ship is cleaner than anything that you could imagine. If you like steaks, ... Read More
My husband and I went on this cruise for our anniversary. I think my title says it all. The food was fantastic, the rooms were soooo clean!!!!! The entire cruise ship is cleaner than anything that you could imagine. If you like steaks, they were our whole tables favorite. You go from dining room to dining room and your staff follow you from room to room. If I had anything the least bit negative to say it would be the the Animators dining room. It wasn't that the food wasn't delicious, it was the noise level, very Loud. We are grandparents and went on this vacation together, no kids. There is an adult pool that isn't very big, but when you go in it is wonderful. deck 12 and 13 are for us adults, but you can still go down to the kids pool if you would like to. Also, movies running all the time, are quite nice too! We love children, but in that dining room, the noise just seemed to amplify. Like I said the food was still wonderful. On the cruise you can do as much as you want or as little. It's all up to you. I enjoyed all of the ports, but our favorite thing was Jamaica, we went on a river ride, on a bamboo raft. It was the most beautiful experience. Our guide was wonderful. The shows that they provide are so wonderful, just something you need to see. We didn't go to the magician night show. Only the shows put on by the ships crew. I could go on and on. It takes a lot to make my husband say he enjoyed something, and he said it was our best vacation ever! If you knew him, you would know this is a wonderful complement!!!! We also had a veranda, for us this wasn't a waste, it was much appreciated to wind down at night time. Read Less
Sail Date September 2018
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. ... Read More
I think this must be my second review even though we are world cruisers, for years, and have sailed many different cruise lines. We have a lot of experience with all aspects of a cruise. I have cruised Disney once before to the Bahamas. My perspective is of an adult, and safety for the children. Arriving a day before the cruise at Quebec City, we found it quaint. (We had been there once before on an excursion with another cruise line). Our embarkation seemed to have gone smoothly, until i found that all my cruising info papers, med sheets, all the papers i bring with me were missing, and were lost somewhere between the port and the stateroom. I called the front desk, they didnt have them. Okay we can deal with that, there are always the originals to find on the computer. Although i didnt like my information out in public. The problem was they had no service to speak of and my husband after using his free 100 minutes, paid for 200 mins(I dont know why they dont go by Megabytes), and by the time he would get on, it had "used" up all the time he had. You couldnt sign off, and for some reason their antiquated system kept you on, if you didnt "officially" sign off. Luckily we were in a concierge room, (which we paid a lot more for) and our concierge had printed out our entire itinerary, and was excellent. All three concierge "cast members" seemed seasoned, and Disney schooled. We especially liked Andy. A major problem occured when we tried to sleep the first night. Our "special" concierge room was under the Cabana's outside buffet. It was oddly configured, possibly 2 staterooms put together to make a large suite with 2 full bathrooms, and a tiny closet. There was lots of draw space. BIG PROBLEM....I didnt sleep for the 1st night because there seemed to be no sound insulation above the master bedroom, and the outside buffet. Until late, the first night all we heard were shoes thumping and chairs screeching. My husband and I missed the first excursion, the following day....we were exhausted. By the way the room number was 8602. DO NOT CHOOSE THIS ROOM, if you want to sleep. This is the basis of any trip, not feeling like your dragging and are sleep deprived. After the first night i called the concierge to ask them what they could do. They said they couldnt control the people eating in the cabana. I had gone up to the cabana and evaluated the situation and found that if the could rope of or take away 2 tables right above us, that may help the situation. I gave each person working there including the "officer" $20.00 each and ask them to please remove or rope off the tables. They said they couldnt promise to do this. Second night, same thing. I called the concierge, who happily came to my door(2 females) and in a disney manor jumping and smiling told me how great i looked. After that went on for a while i asked them to come upstairs to see what i was talking about. The Cabana was roped off for that one night. After that i gave up. it was hit or miss whether i slept or not. On to excursions. They were not great, and somewhat boring. I spent most of this review on the stateroom, so i am not going to recap them, except to say, there was one dangerous part of an excursion where we asked if we wanted to walk over a dilapidated walking bridge. I thought disney wouldnt allow this if it was dangerous, so we embarked. The bridge was held together at certain parts with what seemed to be rotten fiber board. We had to tell children and others to watch and we turned around and got off the bridge. This was in Baie-Comeau. The only other bad experience with excursions, was when we returned to the ship and were delightfully welcomed with hot chocolate. It was a chilly day. The drink was so hot the first sip i took, i immediately had to spit out because it was scalding the inside of my mouth, and i wasnt about to swallow it. I angrily told the servers, who just looked at me, that they need to test the temperature on this, before serving it. The burn stayed with me until after NY, but under the circumstances of all else, it wasnt something continuously happening so I protested no further to the servers, who i am not sure understood English anyway. I should note also that while we on an excursion, our stateroom door was left propped open all day, and the Executive Hoosekeeper, mortified by this was so anxious to apologize(which i appreciated greatly). This only happened once. Good stuff: The entertainment during dinner, where your waiting service followed you to each venue, was excellent! Best part of the cruise. Manuel, was excellent, and gave service with a smile. Cant say enough about the wait service. He even did magic Palo, their upscale italian restaurant, had wonderful food, and our waiter, was a consummate disney actor who made the experience almost real. His name was Roberto, excellent. We had children of 4 different ages. I think they all enjoyed their clubs and especially their special dress ups, princess gathering, Royal Teas.....we scheduled them for every ago approrriate activity you could do on the ship. This is why we went on the cruise, for the children. So this is the thing....We do family cruises every few years, with up to 47 people. I am torn because i have reserved 12 rooms for a family cruise next December, to the Bahamas, and this cruise is in no way an adult cruise. It 99.9% for children, or adults who have younger children, or adults who would prefer to be a child. I am hoping i made the right decision. I am hoping the more than one bad experience i had on this cruise will not happen again. The last Bahama cruise i went on with Disney seemed awesome compared to what happened on this one Read Less
Sail Date September 2018
I work in the travel industry and have heard nothing but great things about Disney, always mixed reviews with other cruise lines. I was dreading the boarding process, but to be honest it was super easy, I completed everything online so we ... Read More
I work in the travel industry and have heard nothing but great things about Disney, always mixed reviews with other cruise lines. I was dreading the boarding process, but to be honest it was super easy, I completed everything online so we zipped through the check in process and was aboard the ship in a few minutes. They really stress hand washing and sanitizing throughout the cruise which is great practice. As you board the ship your asked your names and they announce you on the speaker and you pass the line up of bridge crew clapping and welcoming you aboard. We made our way to deck 2, just down 1 level from main lobby. It was 120pm and there was a roping off of the area to the cabins until 130pm as they were still finishing off getting the cabins ready. There were a few impatient people who at 131pm thought it was appropriate to start a hissy fit in front of kids cause it’s now 131pm. There were several staff zipping by with stateroom gift delivery, etc. By 134pm they were finished and opened the way for us to the cabins. Some people were already saying their vacation was ruined cause they needed to wait!?!? They just needed to calm down. We had an ocean view cabin mid ship, it was clean and welcoming and a little larger than expected. There was a big porthole with a great view. Love the way they separate the bathroom, toilet and sink in one and sink and shower in another. The bed was squishy and so comfortable as were the pillows. Lots of subtle Disney touches and the furnishings were tasteful and well maintained. Loved that their was a fridge. Air conditioning surprised me, was turned on low for cold but you couldn’t really feel anything. Room attendant came by to introduce himself and I asked him about the air, he said their eco friendly system does not blow strongly, just set your temperature and it will work subtly which it did. Tv was flat screen and swivels between facing the bed and sitting area. Had lots of informative ship channels and then a dozen Disney movie channels. Dining Choices; Deck 9 had the casual dining choices, Pinocchio’s Pizza, open till midnight had several combinations, I noticed they made gluten free ones on request. There was boiler bites, they offer hamburgers, fish burgers, Vege burgers, chicken tenders, hot dogs, chili dogs, Bratwursts, fries, chili fries and a Chicken, beef & lamb Shawarma with lots of toppings and sauces to choose from, delicious. There was a self service ice cream place on deck, they had chocolate, vanilla, strawberry and pineapple / coconut flavors and cones. Daisey’s De Lights became my favorite place, they offer toasted sandwiches, wraps, fresh fruit, salads, sandwiches and what appeared to be make your own Pho Bowles. I loved their sandwiches, either roast beef or my favorite smoked ham, the rolls were fresh and crusty yet soft, ham was tasty, onion jam was incredible and the lettuce was crunchy and tomato perfect, they are making them out the back a few at a time so they are always fresh. I indulged way to much here but they were always fresh. Cabanas is the buffet restaurant right at the back of the ship. Breakfast is from 7 or 730am some days to either 1030 or 11am, varies depending if it’s a day at sea or a shore day. Tip. There is seating for 500 people, 9am I’m told is when most people start coming to breakfast. We dined at opening most times, no waiting or queues. Their scrambled eggs were yummy, always a plain one and a special one. Usual breakfast buffet stuff. Apple, orange, cranberry and orchid juices available. Lunch here was good however closed at 2pm, we are from Vegas so we know buffets and this one was really good. Nice selection, delicious noodles I couldn’t get enough off, meats varied daily as did the hot carving choices. Staff here were helpful and super observant if you needed a hand. Room service was 24 hours, small menu including a few salads, sandwiches, soups,tenders and wings, etc. steak sandwich was exceptional. Drinks you pay for, meals are included. There is a breakfast card to complete and hang outside on your door before 3am it’s only a continental breakfast, we used it mainly to get grapefruit juice as it’s not in the buffet, with cereal and coffee, all breakfast drinks included. It was our pre breakfast pick me up. Disney offers rotational dining, you get to move to different dinner themed restaurants each night, every night a different menu, but your same table mates and server, assistant server and head server. They know you by name, they know your preferences, they have your drinks ready, etc. Our serving trio were all fantastic, they go out of their ways to make sure they are happy. Adorable little girl at the table next to us was a little shy on night one, but by night 2 she adored the wait staff, making her feel special and cutting her meat and making her treats, it was magical to watch. As far as the meals went they were fantastic, lots of variety and if you can’t choose then get both cause the menu is going to be different tomorrow. Bars; I liked the Crown & Fin British pub, went there for a drink or two after dinner. Cozy place, live entertainment most nights. They also do a light snack buffet, quesadillas, chicken wings, vegetable sticks, slider sized sandwiches, bite sized desserts. Bar staff here were very good. Cadillac bar next door was dimly lit, reminded me of an old piano bar, they had wines and cocktails here. There were other bars but we didn’t have time for those. Cove adult only area; Nice sized pool and 2 spas on deck, bar and coffee shop in the Cove adults only area. Coffee shop was nice, I enjoyed my frozen Frappuccinos here, you do pay here but you get a coffee card with 6th coffee free. They also have a complimentary dessert / slice display with some yummy goodies. I was up early around 5am the second morning, I went to deck 9 to the self service area, free soft drinks, tea, coffee and hit chocolate, as I wandered the ship there were dozens of staff members cleaning, all of them super friendly and saying hello, checking if I needed anything. They are happy with what they are doing, I chatted with several of them, many have been with Disney 10-15 years and say they are a fantastic employer who reallly takes care of them, which I’m glad to hear about. Disney is known for their customer service, nobody does fireworks like them, their shows, parades, musicals etc are incredible. Disney cruises are more expensive than others, but in my opinion well worth it, I’d rather put a trip off another year to save more for a Disney Cruise. Read Less
Sail Date September 2018
We sailed the Disney Dream for a 4 night cruise, and all we can say is "WOW!" Disney does cruising right. The entertainment was the best we had every seen on a cruise, and the friendliness and work ethic of the staff was ... Read More
We sailed the Disney Dream for a 4 night cruise, and all we can say is "WOW!" Disney does cruising right. The entertainment was the best we had every seen on a cruise, and the friendliness and work ethic of the staff was exceptional. We cruised with kids ranging from 6-14, and there was something for everyone. Our oldest loved Vibe and Edge, and our youngest (who usually hate kids clubs) begged us to go back to the Oceaneer Lab again and again. We opted for the late dining (8:15) which was a bit tough for the little ones (6 and 7) but, honestly, we wouldn't have wanted the earlier seating. We heard from other people that they were rushed to be ready for the early dinner, and then their kids would fall asleep during the shows. The late dinner watches the shows at 6:15pm, and they were so fantastic that we would've hated for the kids to be too tired to watch them. Also, having the late dinner seating meant our disembarkation breakfast was at 8 am (not at 6:15! Which is what the early dinner seating gets assigned). Embarkation and disembarkation were flawless. We took the Disney bus to and from the airport, which was about a 40 min drive. TIPS: 1. If your child gets a band for the Oceaneer Club, make sure to return it before 11pm the night before disembarkation. The $12.95 for the band will get credited back to your account. If you forget, your child gets to keep the band but you pay the $12.95. 2. Take the time to get to know your servers, Stateroom host, etc. Disney employees on this ship have the most amazing life stories! And they are such hard working, friendly people. 3. Yes, there are a LOT of kids on this cruise. It's Disney. I've read other reviews where people complain about the number of kids and that the cruise is not adult friendly. In my opinion, there are PLENTY of activities for adults only (Spa, tastings, etc). However, if you want to take a cruise where you don't see kids, don't do Disney. Read Less
Sail Date August 2018
This was the 3rd long'ish (>10 days) cruise we've gone to Europe via the Disney Magic, and it was once again, one of the best vacations we've ever had. So many reasons . . . I will miss many.. We love the ship, as it ... Read More
This was the 3rd long'ish (>10 days) cruise we've gone to Europe via the Disney Magic, and it was once again, one of the best vacations we've ever had. So many reasons . . . I will miss many.. We love the ship, as it is just the right size for us and we booked very early, snagging one of the least expensive (white metal) veranda's in the stern of Deck 7 at a pretty reasonable price considering. And yes, we do the place-holder's on every cruise to lock in an extra 10% discount. The embarkation in Copenhagen was ok, as they chose a dock with a sufficient indoor facility for processing .. . . much different than the "magic" at Port Canevaral, but still adequate. The food service is just right as my wife has many allergies, and I like to experiment a bit. We like the late seating as the pace of the evening works well for us (we don't drink or nightclub much). The shows were fantastic and we even were able to meet two of the fantastic performers (Eddie Brandt and Lisa Karlin) who were super-talented and actually, very nice people! Our son loves the kids, now teen, clubs and he is considering the idea of being a Youth Activities Counselor after college (loans permitting). We see him at dinner and he accompanies us to some (but not all) of the shore trips. We don't do Disney excursions because a) they are expensive, and b) more so, because they are set up for the lowest-common-denominator of traveler (kids, disabled, uneducated) and we like to do a little research and explore on our own. That being said, the choice of ports on this North Sea adventure was fantastic -- 3 little cities in Norway (Kristiansand, Stavenger, and Alesunc); incredible Rekyjavyk Iceland; and way underrated Invergordon - gateway to Scotland's Eastern Highlands. I am still struggling to determine what there actually was to do in Kristiansand, but Stavanger has some terrific museums and shops and even was having a big athletic and concert weekend when we visited. I would spend 2+ days there easy. Alesund was picture-postcard pretty (although it rained hard when we were there). The Hop-on/Hop-off bus was a good choice. Iceland is exploding with tourism the past few years and I can see why. Incredible natural sights - volcano's, geological rifts, geysir's, hot springs; really nice people and an incredible culture of sheep, unique horses, good food, and hospitality. I want to go back. I had done a 2-week intensive tour of Scotland on my owne 25+ years ago, but the day in Invergordon was an unexpected treat. Instead of going south to see Inverness (a great little city) or west to see the famous Loch Ness, etc., we went north by hired taxi to see Dunrobin Castle (amazing) and toured through the charming town of Dornoch, but ended up buying most of our souvenirs at McCrae's in Invergordon where the owner and staff couldn't have been nicer (and the prices were very fair!). Finishing up with a 1/2 day in Dover to see the Castle and downtown was well worth it for the history and the vistas, as we delayed our trip back up to London.and enjoyed another few days in Britain. What a great trip. Read Less
Sail Date August 2018
3rd Disney cruise and loved it again every time room has been immaculate cleaned every day and towels are folded into animals and bed sheets changed every day. People say pool is too small and the 2 pools for all ages are small however ... Read More
3rd Disney cruise and loved it again every time room has been immaculate cleaned every day and towels are folded into animals and bed sheets changed every day. People say pool is too small and the 2 pools for all ages are small however it isn’t easy to have a large pool onboard a cruise ship there are also adult exclusive pools and a pool for teen club vibe (14-17) Ship is easy to navigate with maps all around and staff are friendly the ship has a fun mini golf course and basketball court. The 3 times I’ve been on the cruise my son has been able to go to all 3 clubs oceaners lab (3-12) edge (11-14) vibe (14-17) the oceaners lab is very large and great for kids as there is always activity’s on this also goes with edge and vibe. Edge is fairly small however is my sons favourite out of the 3 and every time has been extremely sad to leave his new friends. The activities range from sports deck fun to trivia challenges and video game challenges and much more. We have never made him go to the clubs yet he has chose to he would wake up have breakfast with us ( which the breakfast is a large buffet) then go to the youth club until dinner have his dinner then go back till the club closed. The waterslide the aqueduct is also a must do. There is a rotational dining plan where you change restaurants every night and cycle between the 3 and your servers rotate with you. And one restaurant even allows you to draw a character and have it animated the food quality is great with bread service,starter, salad/soup, main course, dessert. not to mention the adult only restaurants you can go to. There is also an option to share your table with another family at first this may see odd however I would fully recommend as the look at of you have children there gender there age etc and match you up with a family like so you child will instantly have a friend. You can also get food like pizza and ice cream and soda during the day for no fee The whole ship is in Christine condition as everynight and whenever the boat docks workers are always jetwashing painting or doing maintenance There is also a range of activities for adults including Karaoke music quizzes game shoes etc and like there is plenty for kids to do there is also plenty adult exclusive areas all over the ship Overall an amazing vacation and would recommend to anyone thinking about booking with or without kids Read Less
Sail Date July 2018
Disney Vacation Club Member Cruise. This was my son's first cruise and my first "traditional" cruise since the one prior was on the Celebrity Xpedition to the Galapagos. It was just the two of us on a mom-son bonding trip. ... Read More
Disney Vacation Club Member Cruise. This was my son's first cruise and my first "traditional" cruise since the one prior was on the Celebrity Xpedition to the Galapagos. It was just the two of us on a mom-son bonding trip. DAY 1: Embarkation went smoothly, but lines were extremely long to get thru the scanners and into cruise terminal (arrived at 1015a for 1030a Port Arrival Time, got to check-in desk after 11a). Super long lines for photos but we caught one with Goofy before our boarding group was called. Headed straight to Enchanted Garden for a civilized, seated lunch. Our server was lackluster and seemed more intent on pushing me to buy an alcoholic beverage than actually fulfilling our food order. Food was mediocre. My cocktail was not so good. Many many mistakes on the part of our server. Signed up for the free 2 hrs of Internet at port, but got no connection or signal due to "108 error". Don't expect to get any work done prior to embarkation. Plus, I had to run around the ship to move my Remy reservation, move my Senses reservation, un-double-book us for a port adventure that showed up twice on our itinerary, reinstate one activity that had fallen off our itinerary, and take our photos and set up a PW for Oceaneer's Lab/Club(no one at terminal to do it), so we were busy criss-crossing the ship for these 5 stops. I made sure out last stop was the Oceaneer's Lab/Club so that my son could check it out. He was content to hang out in Disney Infinity room. Unfortunately, he didn't care for any of the other really cool and interactive areas. With a promise that he would be back, I had to drag him out so that we could go check out the pool and AquaDuck. Short AquaDuck line and it was super fun. The line grew and he didn't want to climb all the steps to wait again. HA! Then all he wanted to do next was watch the big screen movie from inside the pool. LOL We did that for about 45 min and then I had to pull him out and bring him back to the Oceaneer's Lab/Club so that I could go to Senses... I ran off to Sense for my appt, arriving 15 min early as instructed. After waiting 20 min past my appt time and still no sign of the doctor, I had to tell them that I just had to leave. No appt and I wasted precious time I could have spent with my child. Luggage arrived outside of stateroom when expected, and our stateroom was large, clean, ready for us. I swear that this bed has to be the most comfortable bed on earth! Between the rocking of the ship as it surged forward through waves, my sound machine, and the blackout curtains, I slept really well and my son -- a notoriously bad sleeper -- slept like a log and refused to sleep anywhere but the drop-down bunk. HUGE plus for DCL on that win. We were assigned late dining, so we caught the stage show at 630p; my son LOVED it, even though we've seen both versions of Beauty and the Beast films, and various stage productions. They did a fabulous job. Met two other families at dinner that night and DCL did a FABULOUS job of matching up kids who had similar interests. Our server, Nova, was a sweetheart and almost over the top in her willingness to help me, a single mom. She was cutting my son's food for him, something I usually have to do. And she didn't make fun of the fact that I tried three appetizers but no entree for dinner. BTW, the escargot was awful -- mealy and definitely not fresh. I was so disappointed. But Nova's smile made it feel insignificant. Disney did acknowledge my note that we were onboard to celebrate my son's bday and servers sang happy bday to him at the end of the meal. It was a highlight for him and a great way to start off our trip. DAY 2: Castaway Cay was beautiful. Most activities were cancelled due to weather conditions, but we enjoyed the beautiful beach, loungers, umbrellas and our rented float&tube. I did like how Disney provided drums of super-strong mosquito repellent for us to apply as we got off the ship (Zika risk in the area). BBQ lunch was awful (I had heard it was "delicious") and I ate only crisps (potato chips) and fruit from the fruit bar. We didn't see a single character on the island for photos the entire day. Although I saw servers on the not crowded beach, no one came by to take orders. And by the end of the day, I saw ONE photographer wandering around and chased her down to get our photos taken. She didn't enter our stateroom number correctly b/c the photos never appeared in our Shutters binder. Post office also wasn't opened when we arrived on the island and wasn't open when we left, either. That evening, we wanted to watch the Avengers movie AND catch the Golden Mickeys, so we had to see the stage show, grab a quick bite on the pool deck, and then go watch the movie. My son's fave part was buying the Infinity Gauntlet drink cup. He's still playing with it. Best $20 I spent on that cruise. We found the wave phones to be useful; I had to go back to our stateroom to grab our refillable popcorn bucket. By giving him one phone, he was able to keep in touch with me while I ran around the ship. He knew exactly where I was and I knew he was still waiting in our seats at the theater. Very nice to have onboard. DAY 3: Maybe b/c it was a member cruise, but the lines for character meets were so long that by the time we got to the front, it was about 2 characters beyond who you came to see. We did not get to see a single character we lined up to see other than for the two ticketed Meet&Greets (Frozen, Princesses). Even the latter of the two ticketed events had a super-long wait. They were also poorly prepared for many of the scheduled events. For example, at the arts&crafts event, there were not enough supplies for everyone. It took forever to get even a pair of scissors (for an activity primarily consisting of cutting out card stock figures), and then by the time we got a pair, the Cast Member in charge was rushing us to get out of there. I had a great treatment at Senses by a fabulous aesthetician from Shanghai. She was so cool and sweet. However, she never mentioned that the flotation bed on which she performed my services in was an upcharge; it flotation bed was presented to me as if it were part of the service I had booked. I wish she had been more clear so that I least I could have expected the extra charge, which I am sure I would have opted to pay for anyway. It was just a slightly unpleasant surprise when I got the bill to see that I had been charged extra without being told it was going to be extra. Afterwards, I knew I was going to have a dinner at Remy, so I got my son from Oceaneer's Lab/Club -- OK, the Disney Infinity Room -- and we went to get his dinner from Cabanas, which he loved. The selection is good for a kid, and he liked picking out his own seat with a beautiful ocean view. Afterwards, I dropped him back off at Oceaneer's Lab/Club, I mean Disney Infinity, and went to my own ocean view dinner. Remy was everything it was supposed to be. I did every upcharge available and do not regret it one bit. The drinks and food and caviar were excellent. It was actually too much food that I could not even finish the last three courses, but I soldiered on. I actually had a bit of difficulty understanding my server's accent, but he was kind, patient and attentive, so it was all good. This one meal came closer to making up for how mediocre (or poor) all the other food I'd tried onboard had been thus far. If only we could upgrade to Remy more than a couple times per cruise.... *sigh* Afterwards, I got my son from OLC/DI and we went to see the late showing of the Christopher Robin movie. Could not get seats together but we sat near each other. it was a lovely movie and made us both laugh. Day 4: Another Castaway Cay stop (score!!) but again, most activities were cancelled due to weather. Our morning stingray encounter was cancelled, so since I knew we didn't like the food on the island, we ate an early lunch onboard -- technically it was a late breakfast in the Enchanted Garden -- and then made our way off the ship late. Nova was not our server but she spotted us and proceeded to help my son make up his breakfast plate, slathering the cream cheese on his bagel for him. Once on the island, I managed to find an afternoon slot for us to feed them and snorkel amongst them. It was certainly a unique experience, but not as much fun as building a sandcastle, using our floats, or wondering if the stringray that made its way over to the beach area had escaped from the enclosure... hahaha! It turned out that we were not allowed to hang on to our snorkel gear past the stingray encounter, so I had to rent a separate set to do that; I had brought a set on the cruise, but it was back on the ship since I had been told we could hang out to our gear tp use for snorkeling once the stingray encounter was finished. In the end, it was quite a long swim out to the snorkel area, and with the rough waves, my non-strong swimmer son couldn't really make it all the way, fighting the current every inch. We turned back and just enjoyed the beach. My only complaint on this day was that they took away all our clean towels by 2p. I thought that was oddly early considering the onboard time was 445p. We had to get out of the ocean with no towels left on our chairs for our clean-up/shower-off. At least there were freshwater showers to rinse off at, and the sun mostly dried off the drippiest parts of us before we boarded our tram. The post was office opened on our return to the ship, so we bought a stamp for the postcard, from our stateroom desk, that we'd written to the grandparents. Side Note: it took about 6 weeks for that postcard to reach them. That night, my son had a pirate makeover scheduled because it was pirate night. He loved loved loved his face painting and the outfit was beautiful. Same Jack Sparrow outfit as the Disney Store, without any sale or discounts. Next time, I know to buy it from Disney when it goes on sale and just bring with us and pay for the face paint. We also could not understand the accent of this particular cast member and she spoke faster than lightening, but she was 100% in her role and my son took his pirate vow seriously. She did a BEAUTIFUL job. We loved her and I tried to tip her, but she said she could not accept it. We watched Hero on the Seas specialty show that evening and, while the singers are super talented, we were bored out of our minds without a strong narrative to tie it all together well. It didn't help that we sat near a lot of grumps who clearly did not want kids to be on this cruise (yeah, it's a Disney cruise so.....) and we were in the middle, so we could not sneak out early. From now on, aisle seats if we don't know beforehand what exactly the show will be... Because of the show, we went to pirate night dinner late. None of the other families were there, but our server still gave us a huge smile when we saw her. We love Nova! We went to the pirate stage show on the pool deck after dinner. It was so difficult to get a seat, but people were kind and my son is good at finding space. We especially enjoyed the novelty of shooting off fireworks at sea. Wonderful way to cap off the cruise. Additional notes: MISHIP DETECTIVE We managed to play a little of Midship Detective every day of this cruise and he finished all three mysteries. It is a FABULOUS activity and one of his fave things about this ship. I am so disappointed to hear that it isn't also available on the Magic and Wonder. What a shame! The cool thing is that we participated in a Fish Extender exchange and managed to drop off goodies while running around the ship paying Midship Detective. All in all, my kid got a lot of exercise, only had one ice cream per day on the cruise, and ended up losing 3 lbs while on vacation. SENSES SPA I bought a length of cruise Rainforest Pass and my feedback there is that they need swimsuit spinners and plastic bags in the locker rooms! After sitting in the hot tub or in the Persian Bath, you want to rinse off and wring out your swimsuit, not carry a dripping wet suit back to the stateroom through the public areas and corridors. So until they can install the swimsuit spinner in the locker room(s), I am bringing my own reusable "wet bag" on future cruises. Lockers also needed to often be repaired. I am very familiar with Digilocks, and it was frustrating that the ones in the women's locker room were poorly maintained, with a good 5-10% of them non-functioning at any given time, thus rendering those lockers useless. FOOD Food portions are simply too big. I would much prefer half the size offered and be able to get seconds or try to sample more small portions. Even when I asked for a reduced portion, it came full size. So much waste. Getting water from room service was nearly impossible. It came in little cups. They need to figure out a way to provide an entire carafe. I liked having a carafe of hot water in my stateroom, since I had brought my own teabags. Mint tea really helped settle my stomach after a big meal or to calm it during rough seas... The included food was mostly mediocre, but specialty dining was almost 100% worth the extra spent. Then again, I'm from NYC to big ticket dinners don't cause sticker shock for me. SHIPBOARD CHARGES Charges were run through to the CC on file every night, so it was annoying to have to go there every night if you wished to apply a GC to pay your folio. They could retroactively credit your CC with money if you had a GC, but it just took extra time. If DCL could do it like the resorts and just run CC on final night, it might be easier for all involved. Perhaps the internet connection can't handle that. Who knows. CLEANLINESS I found the ship to be spic and span, clean always. Once in a blue moon, a room service tray might sit in the hallways longer than it should have, but for the most part, the ship was clean from bathrooms to hallways to staterooms to restaurants. I have eagle eyes and I can't complain about what I saw. STATEROOM Our stateroom was the tops and I can not imagine a family of 4 sailing in anything smaller! It was just two of us and I found it to be perfect -- not too big or too small. Great view from balcony between two lifeboats down to the water. There was a while metal panel that blocked our view towards the right, though, so we could not see as much of Castaway Cay while in port. Our room steward didn't start making us towel animals until he saw one that my Senses aesthetician gave me to bring back to my son. Then we got a couple of towel animals that made us giggle. But he always, diligently, had our room cleaned, dirty dishes removed, and gifts placed on our bed. Disney Vacation Club kept him busy with giving out gifts, for sure! And as mentioned above, comfy bed (mattress, sheets, duvet, pillows), good blackout curtains, son loved drop-down bed and never even tried the flip-down sofa or *surprise* never asked to be in the big bed with me. Thank you DCL. I felt that the split shower was a bit small, and tended to shower in the Senses locker room since I was down there having treatments or using the Rainforest Room anyway. It felt much more like a legitimate shower down there. I would buy a Rainforest Pass just to use the locker rooms. ha SHUTTERS I prepaid $200 for a length of cruise photo package, but there were really very few photo opportunities on this cruise. Any photographers we saw were "busy" photographing the "celebrities", so I had little more than a dozen photos between embarkation, Princess Meet, and Frozen Meet. Especially since our Castaway Cay photos never showed up. AND we got two of someone else's photos. Friends had said they gotten over 300 photos on their 7-day cruise, so I was expecting at least 170 for my 4-day cruise. Imagine my disappointment to not have even gotten two dozen. This felt like a rip-off. POST-CRUISE I found a few discrepancies in my final bill and DCL was wonderful about fixing it. They charged me for my son's Oceaneer's Magic Band, but they removed it once I told them that I had indeed returned it to Guest Services on our departure day. Shutters also adjust my account by $30, in the end charging me the price of a 20-photo package. OTHER Overall, I feel that Disney Cruise Line does not make it easy to cruise as a single parent. There's a lot of administrative stuff to do and with a partner, you can at least divide and conquer the many many queues you have to be in throughout the vacation. However, Nova was a lifesaver, doing a lot of the stuff I would have otherwise done for my son at our meals. She really got the Disney premise that this is also a vacation for the parents, so she always tried to help. She definitely deserved extra gratuity. We hope to sail the Dream again just to be with her. Read Less
Sail Date July 2018
Everyone was telling us how incredible the Disney cruises were, so we paid a premium price to take our daughter (7r old) and took off. It was a good cruise. But nothing to write home about. We've been on Princess twice and those ships ... Read More
Everyone was telling us how incredible the Disney cruises were, so we paid a premium price to take our daughter (7r old) and took off. It was a good cruise. But nothing to write home about. We've been on Princess twice and those ships were better. Customer Service on the ship and cleanliness are what stands out for Disney. The biggest issue was the pools are ship, layout are small and terrible. And then get this, the waters were slightly rocky so the captain decided not to visit one of our ports - Grand Cayman! Seriously?? They could have at least tried to compensate us in some way but refused (visit another island, voucher, etc). When I called customer service after the cruise, she flatly said no they wouldnt do anything to make up for this. I was annoyed. Also the food was lukewarm during dinners because they've expanded their restaurants to hold more pple. Great decor but mediocre food. Read Less
Sail Date April 2018
This cruise is my fourth; having done one with Holland America, one with Carnival, and one with Norwegian. We took this cruise because our son (4 years old) is obsessed with Marvel and we thought this would be a great Disney opportunity ... Read More
This cruise is my fourth; having done one with Holland America, one with Carnival, and one with Norwegian. We took this cruise because our son (4 years old) is obsessed with Marvel and we thought this would be a great Disney opportunity for him. The dining was fine. The buffet was no different than any other cruise, and we actually enjoyed the sit down dinners. We were initially turned off when we received the 2nd seating (8:15), however we luckily got changed to first seating (6:00). The room was ok. It was smaller than the verandah/mini suites we normally get, but we enjoyed it had a sliding deck door. The bathroom and shower however were terrible. They split them into two seperate rooms, making them extremely small and uncomfortable. We also had both flood on day 4 for no reason. Also, our room service was terrible. Now to the first reason I give this 2 stars at best: the kids. This ship is a floating animal farm, with parents who worry more about their midlife crisis bodies than disciplining their children. My 4 yr old had 12 year olds jumping over and pushing him in the 18 inch pool; all while mother dearest was fixing her bikini so the 18 year old would notice. I had 11 and 12 year olds pushing my son so they could see Dr. Strange. Which leads me to my second issue: the program. Disney did a terrible job tailoring the cruise for children. I'm sorry, but at a certain point you realize Santa isn't real. So I get irritated when I'm waiting 40 minutes, and missing other things, so my 4 year old can get a picture with CPT America because people in their 40s want pictures with him too. SERIOUSLY?!?! Are you going to hang that at work?! Disney needs to make time strictly for the kids. They also didn't taylor the events for kids with needs. My son is shy, but he wanted to do the Avengers Academy. The event was 'closed', meaning no adults. We stood there and tried to seek away, but he wanted us to stay since he felt uncomfortable with 11 to 14 yr olds siting on his hands and pushing him. Disney needs to segregate the children better or allow parents to stay. All in all, my son got his Marvel Day, after many hours complaining to the Captain, but we will never go again. Read Less
Sail Date April 2018
I am a single mom with a 7 year old, and I have gushed to anyone that would listen that this was the happiest, most relaxed, and most stress free vacation that I have ever taken!!! Disney sat us at a dining table with other single parents ... Read More
I am a single mom with a 7 year old, and I have gushed to anyone that would listen that this was the happiest, most relaxed, and most stress free vacation that I have ever taken!!! Disney sat us at a dining table with other single parents and kids my daughter's age. We had three moms, 1 dad, and four 7-9 year olds.The shows, the room, the boat, the character meet and greets, the kids club and Castaway Cay were AWESOME! My daughter loved the splash pad area on the ship (she's not into slides yet), and I loved relaxing with my book. Restaurants/Food: We had so much fun in Animators Palate guessing which cartoon would be drawn next. We liked the new Tangled restaurant as well; however, we were seated in the back so it was hard to see the characters on stage. They did roam around though and were hilarious when they stopped at our table. So that was fun! The food was good. there was a good selection at the buffet thought sometimes I had to eat it lukewarm by the time I got to my table (but that is just buffet eating). Some was fine, other items were so yummy. My daughter is a picky eater, so when I say that all she ate was fruit loops, mickey waffles, watermelon, macaroni and cheese, and dessert (mainly ice cream bars), I'm not kidding. That's what she ate for 4 days! haha But we were on vacation, so whatever. My two favorite dinners were when I ordered steak. Yum! Character Meet and Greets: We liked that they were all times during the day and the lines really weren't that bad. We had tickets (you didn't pay for them, but needed them) for the princess meet and greet. However, there was a time we caught Cinderella roaming in the main lobby. And we had fun getting our picture with Mickey and Minnie in their many outfits. (I think they packed as much as I did.) The last night lots of characters and people from the different shows came down and stood at different places on each level and you could go get your picture with whoever. THE BEST was Captain Jack Sparrow. Of course, I realized at Disney World long ago that the people characters are the best and so much fun. He was awesome!!! And the best part was the next day when we had been out and gotten back to our room there was a letter from Captain Jack for my daughter and it even mentioned two or three things that they discussed. So neat! Castaway Cay: It was my favorite. I could have done two days there. So relaxing! I'm wishing I was in one of those hammocks right now. the only downer was many excursions were cancelled that day due to the wind, but we still enjoyed ourselves! Kids Clubs: My daughter loved going. We were usually so busy during the day that she only went after dinner. On our sea day, she went some in the afternoon. I always felt comfortable leaving her. She seemed to enjoy herself, though all I ever saw her doing was the IPAD games! LOL My daughter has never hugged and kissed me so randomly all throughout a day before. All day long, she would just lean over and kiss me. She was so happy!!!! she said, "It was the best spring break of my life!" haha Everyone asks what I think about the price in regards to the experience.....well, as a single mom, it was tough. It was saving and asking for Disney gift cards for birthdays and Christmas. But the only thing I have thought about the price since getting back is that we are going on a 5 or 7 day next time! I even went ahead and held a spot for another one while on board. For $250 (which will go toward your next cruise), you have 2 years to book, and you get 10% off and a $200 stateroom credit. So, my daughter and I have already started saving for spring break 2020! Read Less
Sail Date March 2018
The food was the worst food I've ever had on a cruise. We sailed on Disney several times about 15 years ago. Over the past 10 years we've exclusively sailed with Royal Caribbean. Our granddaughter is 5 years old so we thought ... Read More
The food was the worst food I've ever had on a cruise. We sailed on Disney several times about 15 years ago. Over the past 10 years we've exclusively sailed with Royal Caribbean. Our granddaughter is 5 years old so we thought we'd take her on a Disney Cruise. Definitely is not the Disney learned to love and know. Food is very bad (I think the fish was frozen) and the service both in the dining room and guest relations was poor. They told me it was because they had a bunch of new hires. The kids club is 2 large rooms with children from 3 - 12 years old brought in to fend for themselves. This arrangement is chaos for the little ones because they just stand around and watch others. I recommend separating the groups into more appropriate age groups and have the counselors want to work with children. This cost of this cruise was 3 times that of other cruises. Save your $$ and cruise RC. Read Less
Sail Date March 2018
I was invited at the last minute to join a friend. We had an inside cabin on deck 5. I usually sail balconies, so I was a bit weary. Cabin was great, amenities great, Service second to none. Any issues that did arise were dealt with ... Read More
I was invited at the last minute to join a friend. We had an inside cabin on deck 5. I usually sail balconies, so I was a bit weary. Cabin was great, amenities great, Service second to none. Any issues that did arise were dealt with promptly most times. One thing I felt like on my recent cruises with the other lines (Celebrity mostly) was that I was a burden to the staff, the buffet area was always messy, took forever to get things cleaned. Not so on the Disney Wonder. EVERY member of the staff had a smile wherever we met them, no matter what their position. Food was good. Buffet selection had items that many other cruise lines have largely cut back on (fresh smoked salmon, sushi). The future cruise booking desk was the one thing that Disney really needs to work on. Hours were not sufficient, one person couldn't keep up with the line. Drinks were a lot less than on other ships and the fact that you can bring wine in at every port compensated for the fact that they do not offer drink packages in my opinion. Embarkation was sub-par to Disney Standards, apparently due to issues with the terminal in Puerto Rico. Read Less
Sail Date February 2018
I went on the cruise with my family to celebrate the life of our beloved dog Roxy because she passed away from cancer. We went on the Fantasy Star wars cruise it was awesome they had fireworks for Pirates night and then a Starwars ... Read More
I went on the cruise with my family to celebrate the life of our beloved dog Roxy because she passed away from cancer. We went on the Fantasy Star wars cruise it was awesome they had fireworks for Pirates night and then a Starwars fireworks for Starwars night. The service in the dining area was excellent and the steward was one of the best we have ever had. The food was good but the menu you could have more seafood options. All the shows were great and the Movie choices were excellent as well. The fantasy is one of the most beautiful ships I have ever been on the cabins are large and spacious. If you have children and you love Disney this is an excellent vacation for your family. The service continues to get better we really liked our dining staff Edgar & Clinton and the room steward Alston was excellent taking time to talk with us every time he saw us. We can't wait for our next Disney cruise. Read Less
Sail Date February 2018
Daughter running in WDW Marathon so we decided to take cruise also so she could run in the Castaway Key 10K Challenge. First time on Disney and generally impressed. Embarkation and disembarkation was very smooth. Quality of food and ... Read More
Daughter running in WDW Marathon so we decided to take cruise also so she could run in the Castaway Key 10K Challenge. First time on Disney and generally impressed. Embarkation and disembarkation was very smooth. Quality of food and service superb. Entertainment very enjoyable. Watching the children interact with the characters brought a smile to our faces. Cleanliness of our stateroom and the public areas outstanding. Castaway Cay very enjoyable even on a cloudy day that turned to rain. Crew very good at adapting to rainy weather for two days of cruise. However, my daughter's spa massage experience led her to tears when she returned to cabin. Twice her upper body was improperly exposed. Spa run by same people that provide spa for RCL where my daughter has had numerous massages and never had this occur. Spa manager apologized and refunded fee after we complained. But the evening after the massage was NOT "the happiest time on earth." Read Less
Sail Date January 2018
I have been on 3 Carnival Cruises before I had kids and always loved them, however this time wanted to try the Disney Cruise with my 3 year old boy and husband. The reason why I did not like the Disney Cruise is because surprisingly ... Read More
I have been on 3 Carnival Cruises before I had kids and always loved them, however this time wanted to try the Disney Cruise with my 3 year old boy and husband. The reason why I did not like the Disney Cruise is because surprisingly they did not offer any good entertainment for the kids! No fun activities to do! I know it may seem hard to believe but its true!! I expected a lot more from Disney! The entertainment available for kids is basically a daycare they can be in all day and play in the toy story looking room and draw, play video games and play with staff. NO comedy shows available any of the days! NO different bands playing No characters walking around- had to make long lines NO fun activities My son does not attend daycare so he was too scared to stay in the daycare without us and they only offered very little opportunities for parents to be in there with children. The activities available if you didn't want to leave in daycare where to stand in hour or 2 hour lines to take pictures with characters throughout the day which was not how we wanted to spend our day. Compared to carnival cruise, Disney cruise did not offer any comedy shows or different bands playing different types of music only had same 2 musicians playing boring music. Classes on how to fold towels in animal shapes available every day or played the same movies in theater or big screen for all the days. Not enough staff I guess to provide entertainment. Even the character appearances was only 1 character available at certain time and when they all came out would be for 30 min times. Puppet show & pirate party was good but frozen show was only for girls. I did not like that they had princess characters available for pics every day several times a day but for boy characters like Spider Man & Captain America only 2 day, 1 time slot and one of those days was when everyone is off the boat. It was too cold to in the pool and didn't like they forced everyone out of the pool so everyone could use restrooms, we didn't need to go but they would kick everyone out. Staff was amazing and nice but nothing to do.. Save your money! Kids will have fun on other regular cruise! Going back to Carnival for sure.. Read Less
Sail Date January 2018
I chose this cruise because I am looking for a new cruiseline to sail. Having cruised over 800 cruise nights on my previous cruise line I was ready for something better. From He moment I arrived at the port it was quick and orgainized. ... Read More
I chose this cruise because I am looking for a new cruiseline to sail. Having cruised over 800 cruise nights on my previous cruise line I was ready for something better. From He moment I arrived at the port it was quick and orgainized. After checking in I had to wait for my boarding number to be called. That wait was awesome between the Characters and the very pleasant port agents, it was no time before we boarded. Upon boarding we were welcomed by an announcement of our name. We went to Luminars to sign up for Palo whIch is a must and mixology whIch was amazing. When we went to lunch they took our carry ons and brought them To our table for us. The food was amazing I felt like I was in a speciality restaurant. After lunch we went to our beautifully designed cabin. No detail was over looked. As far as entertainment Disney is number one in the entertainment industry so need I say more. Top notch entertainment all over the ship. More fun activities than anyone could ever do. A lot of first run movies in the Buena Vista theater, they even released the new Star Wars movie 1 hour before it was released on land. Of course they can have first run movies, they own the movies. Our dining service was exceptional to the point we asked for the same team for the ;ext cruise.I did B2B. Luminars was extremely elegant and the food was just as awesome, Animators Palate was by far my favorite because of the way animation starts out as black and white and by dessert the animation turns to color, the service team leaves so that the guests can see the show going on all around the room. At the end of the show the service team comes back out to finish the show their black and white vests are now in color. Palo’s Brunch is a must. Just an amazing brunch. They service gets even better if you can imagine that in Palos. A very under utilized beautiful place on the ship is Keys. Most people don’t explore the ship enough to find it. It is the extremely elegant Piano Bar in the After hours adult section of the ship, it is all the way forward on Deck 3. They truly have hand crafted speciality drinks that they put the finish touches on them tableside from a beautiful cart that is brought to the table. I would suggest everyone give Keys a try. Just an awesome cozy place to enjoy a drink and listen to amazing piano players. Again Disney being number 1 in the entertainment business they only have the best entertainment. If you are traveling with kids and would like a before dinner drink the Promenade Lounge is on 3 between 2 dining rooms. They have a band and dance floor. It is so cute to see the little ones dancing on the dance floor. They also have a toddler play area in the corner it has a swinging door and is closed in with short walls so people can watch the little ones play. Sail away and the tropical deck parties were both amazing. Pirate night only Disney can do a celebration in this fashion. Between the two seatings there is a Pirate Party on Deck 9 and only on Disney fireworks at sea, I had a great view on Deck 10 starboard side Aft. Service throughout the ship is truly the best in the industry. Disney is clearly a luxury cruise line with a family feel. CastAway Cay is truly the best private island in the industry. They have so many activities for children and adults. They adult only Beach is just beautiful. In the family beach area they have a bar called Conched Out bar. What is so amazing about this is it is not a hut on the sand which they load up from the ship before the guests get there like on competitors private island. No this is a building that can be closed up when not in use. There are coolers that can be locked, sinks, prep areas, tile floor complete with drains. Disney spared no expense on this private island. People say and I was one of them, Disney Cruises are to expensive and their are to many children. As far as expense you get what you pay for and then some. As far as the children for one they are more well behaved than children are on other lines. Parents are more attentive to their children. After all this is not the cruiseline where parents sit at a bar and let their kids run the ship. Parents want to share this amazing experience with their children. When they want some adult time the kids go to the kids club. The kids club is the best. I wanted to go play in the kids club. By the end of the first day I was asking myself why didn’t I start sailing Disney in 1998. As far as the kids the first day I was very aware of them. By the second day I was actually enjoying seeing the magic of Disney through their eyes. I did see some melt downs which is to be expected because they children get so excited and stimulated so melt downs do happen too. What I saw was Cast Members go to those children very quickly to attend to them. One little girl was dressed as a princess and she wanted her dad to walk her down the stairs like Prince Charming. He wasn’t getting it. After about four times of her not wanting to come down the stairs, a cast member came over took her hand like a prince and walked her down the stairs. She was fine after that. Again entertainment and service was top notch. Something that was so much fun was to go see Santa. Families dressed in Pajamas to get their pictures taken with Santa. As a grownup I put on my Minnie Mouse bow flannel Pajamas, Minnie Mouse Bow headband and Minnie Mouse over sized shoe slippers and walked through the whole ship to go stand in line to see Santa. Santa spent as much time with me as he did the kids. One more thing to note. They provide very high quality soap shampoo and conditioner and lotion daily, best shampoo I have used in a long time. The water is also the best in the industry. My hair never looked better. As far as drinking water it is very purified more than any other line IMO. Normally drinking ship water my hands and feet swell. Not on Disney. Also on the other cruiseline I sailed I had to bring an air purifier. I walked into my room and the air was so fresh and crisp like purified hospital air, I just can’t say enough about how wonderful Disney Cruiseline is. If it’s a luxury cruise line you are looking there is a reason why Disney Cruiseline with 4 ships is number 1 in the industry. Be ready to be spoiled in a way no other cruiseline can do. Read Less
Sail Date December 2017
This was our 4th Disney Cruise. It was such a disappointment! In my comments that we left at the end of our cruise, I included 4 pages of items!!! First, the excursions were horrible. We paid just under $1,000 for two excursions and spent ... Read More
This was our 4th Disney Cruise. It was such a disappointment! In my comments that we left at the end of our cruise, I included 4 pages of items!!! First, the excursions were horrible. We paid just under $1,000 for two excursions and spent more time or transportation than at the actual excursion. I recommended dropping the Mystic Mountain Bobsled and the Xel-Ha resort tours as the docks are so far from the actual event you have no time at the destinations. We have never been on a cruise that had a rude crew. This one crew was uninformed and almost ran us over with carts and other transportation items. We were in room 10568, DO NOT use this room!! you are under the pool and ice cream area that has running and jumping from 8am until after 11. At 2am they started moving and cleaning the chairs so we could not sleep at all! The food was always cold and seemed to have a smaller selection than other cruises. If you eat early the shows are at 8:30pm, so if you are early to bed you will miss all the shows. the trivia is not fun because you have people that will say they got all the answers right (yes, Every one had that kind of people). The crafts are in the bars at the same time people are trying to enjoy the bars so that is not enjoyable. The movies are spread out so that you either miss the one movie or most of the activities. Our Grand Cayman was canceled due to weather and the activities that were thrown together was not compensative of missing a shopping port. The had the new Star Wars movie and it would have been better if they started back to back showings of that. That brings me to the onboard shopping. Tiffanys and a gourmet sweets shop replaced arcade and other parts of the ship. They were out of 12X12 2017 scrapbooks and said put it on the comment card. The clothes were high priced $25 for tees that were so thin you could see right through! Most made in Mexico and of poor quality. One t-shirt was $49.99 and would have to wear a shirt under the shirt. They ran out of star wars shirts (kids t-shirts were awesome! Adults just had star wars the last Jedi across the front) sold out in hours. The movie popcorn had pictures of pluto popcorn bucket, sold out the first day and still had the display up. Dining we had three adults put with our three adults and squeezed into an oval table for 4. We were celebrating and ordered the $50 cake to be presented at dinner, would have been rude not to share. However, they have no way for you to store it for the following night and no way to get it back to your room. Several times the information given at the front desk was incorrect, for example, we bought rum in port and they will take it until you leave. The front desk said we could pick it up at 6:30 am maybe as early as 6 am. When I went down about 6:15 am I was told no that was incorrect it was 7 am. went down few mins before and line of people already getting their alcohol. Seems they started just before 6:30 am. There was an issue at Castaway Cay for our card to purchase items, they do not take anything but you key to the world and they could not get a hold of ship. So we had to wait in line to figure out they had not taken a note off account then go wait in line for items to pay then go back and pay off charged items! They will add your tips to cash accounts (limit $500) that is almost $300 and then freeze your account if you are over. I could continue for pages...but I will end with this cruise was the WORST Disney Cruise we have ever been on and we were celebrating two specila events, mothers 70th birthday and our 26th wedding anniversary. Disney Cruise Line ruined both. Not what we are used to at all! Read Less
Sail Date December 2017
Let's get something straight - this was not a perfect cruise, and there are some elements of the service that were not up to par when compared to previous cruises. However, the Disney Fantasy is a great ship and overall, this turned ... Read More
Let's get something straight - this was not a perfect cruise, and there are some elements of the service that were not up to par when compared to previous cruises. However, the Disney Fantasy is a great ship and overall, this turned out to be an extremely enjoyable cruise. What I liked: Speedy embarkation and good arrival buffet. As the boat recently went to dry dock for a refurbished, all areas of the ship are in great shape. With the pre-registration for the kids club, confirming details was a breeze. Good departure day entertainment (standard Disney Sail-Away party). Food quality was at least above average in all locations (including buffet and rotational dining). Great captain and cruise director keep things going, even though some on the fly changes were required due to weather constraints. Never a dull moment with plenty of entertainment and character appearances. Good idea to have the ability to pre-book certain activities such as character breakfast, princess gathering, Frozen gathering and so on. Great experience at Bibbidi Boddibi salon (limited # of spots available online, many more openings on site). Although the sea was fairly rough, the crew did their best to provide for a smooth sailing (it was not perfect, but manageable). Half decent gym onboard. Palo (dining add-on) provides a great brunch experience. Castaway Cay is always a blast. We did get to see Star Wars the Last Jedi on opening night at sea and the shows were relatively good. Great table assigned at Palo and during rotational dining - which is nice Port experience in Falmouth was great, primarily due to the Dunns Falls experience. The bobsleigh part of the tour was fun, but rushed so not as fun as advertised What to watch for/could be improved: Not sure if it was the rough sea or cooler weather but the crew was a bit off when compared to other Disney Cruises: Did not see the room attendant on Day 1 and luggage delivery was slow. Dining room staff were friendly but did not go above and beyond like in my two previous cruises. The shore execursions in Cozumel (Mayan Ruins, Chocolate and Beach) fell short of expectations - but DCL came up with a reasonable consumer service gesture to compensate. Although the shows were good, I found the actual delivery better on the Wonder. Kids Club now has more computers and I did not find them as lively as those on the Wonder and the Dream. Read Less
Sail Date December 2017
We wanted to attend the Merry Time Cruise for the shows, spa, and holiday festivities. This was a four day girl friend's cruise. I live in Florida and have cruised on Disney and other lines many times before this cruise. We ... Read More
We wanted to attend the Merry Time Cruise for the shows, spa, and holiday festivities. This was a four day girl friend's cruise. I live in Florida and have cruised on Disney and other lines many times before this cruise. We sailed on the Magic out of Miami for a four day cruise. Embarkation was delayed. We had an inside cabin. Cabin was fine in mid-ship. Toilet broke but was repaired. Dining was second seating as all earlier seating was filled. Food was poor quality and served cold like it had been prepared earlier. Buffet for breakfast and lunch was good. Entertainment- The theatre show was stopped two nights due to technical difficulties and the A/C did not work in the theatre. The entertainers were excellent. Service was excellent. Ports were fine Key West, Castaway Cay Spa Rain Forest chairs wer not heating correctly We would not go again for the price. No response from customer service just a form letter. Read Less
Sail Date December 2017
I sailed in December 2017 with my mom, 6 year old son and 11 year old nephew. We had a great time on the Disney Magic. The weather was a bit cloudy because a cold front was coming in that weekend, however, that did not stop the kids from ... Read More
I sailed in December 2017 with my mom, 6 year old son and 11 year old nephew. We had a great time on the Disney Magic. The weather was a bit cloudy because a cold front was coming in that weekend, however, that did not stop the kids from enjoying the beach and pool areas. The dining room service was excellent, one of the best I have ever encountered. The Broadway-style entertainment was absolutely amazing. The cast on the Disney magic deserves to be in a New York hit musical. The room was very clean and well maintained for an older ship. The four of us stayed in an inside cabin on the second floor. I did not mind not having a window or balcony since we don't spend time in our room anyway. The room was a bit small but we made it work. I would definitely cruise Disney again. Read Less
Sail Date December 2017
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