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7 Disney Eastern Caribbean Cruise Reviews

We have a 6-year old granddaughter & thought this would be a great cruise to take with her. However, it turned out to be not so great. The internet is awful, extremely expensive even if all you need to do is to send a short (all ... Read More
We have a 6-year old granddaughter & thought this would be a great cruise to take with her. However, it turned out to be not so great. The internet is awful, extremely expensive even if all you need to do is to send a short (all word) e-mail to keep our granddaughter's Mom informed about a stomach issue she had. We took an excursion that cost us over $300 for the 3 of us that would not let us take pictures & then wanted $200 for 6 pictures. When we complained to Disney, they said they had known about this issue for years and yet had not done anything about it. The swimming pool is so small that you can barely stand up in it much less swim. Our granddaughter loves to swim so she was disppointed. The last day at sea was a Star Wars Day and Disney meant it. There was absolutely nothing to do on the ship if you were not into Star Wars. Not a movie, nothing!! The entertainment on the ship was exactly the same entertainment we had last year on the Magic. Surely there are other entertainers that would come on the ship. The food was always lukewarm. Because our granddaughter had to see the doctor on the ship, we missed our evening meal time so we went to Cabanas. At Cabanas (no reservations taken) we were told that the three open tables were being reserved for people who had called ahead. Isn't that a reservation? So we would not miss the evening show, we went to Flo's where they were out of pizza and had two choices of food items. Again, a very disappointing situation at Disney. We will not be going on another Disney cruise. The characters never showed up at a single meal as they did on the Wonder last year. Obviously the Fantasy does not care about providing an exception "Family Cruise". Actually, the one good thing about the ship was the two doctors we saw on the ship. They were fantastic. Never again on Disney. Read Less
Sail Date January 2019
We have been on several Disney Cruise vacations in the past and had a wonderful time but this past experience was a huge disappointment. We were on one of the Christmas holiday cruises on the Fantasy and I must say this was the worst ... Read More
We have been on several Disney Cruise vacations in the past and had a wonderful time but this past experience was a huge disappointment. We were on one of the Christmas holiday cruises on the Fantasy and I must say this was the worst vacation by far we have ever experienced. To start with our room was great and the room attendant was wonder, but because of the location of our room we really could not use our balcony because it was constantly covered in soot from the ships smoke stacks (?). Our first night of dining we ended up at a table near the dining rooms exit door which was open to the hall and stairway. We felt kind of segregated from the rest of the diners and probably at the worst table in the entire restaurant. All the servers had to pass our table coming and going from the kitchen so we felt like we were located next to a busy freeway. To make things even better a passenger proceeded to get violently ill just outside the exit door and it took half an hour for someone to come and clean it up. We alerted a server right away to let them know what had happened but lost our appetite due to the smell and watching passengers and crew proceeded to slip through the mess. At no point did anyone offer to move us and because we were at the later dining there were lots of open seats so all in all the situation was handled badly. This was just the first night and it proceeded downhill from there. The food was just OK for the duration, our last Disney Cruise the food was excellent. We also had booked a couples massage in advance. The message was wonderful but just after we got our robes back on after the treatment our technicians came in and bombarded us with upsetting services and product which turned a blissful experience into a negative one very quickly. We did have another treatment scheduled but we canceled because we felt so harassed. Trying to have photo's taken during photo opportunities was also a nightmare. We felt like cattle, waiting for at least an hour to have a photo taken at one point we waited an hour in line and when we got up to the front we were told to come back later because they were taking a break and that included all the people standing behind us. Our shore excursion was a disaster. We paid a lot of money to go to a beach excursion to find out when we arrived there were riptides so we couldn't go into the ocean. They knew before we even left the ship but didn't tell us until after we took a 45 min boat ride to get to the destination. On top of that there was only two guides for approximately 100 guests. Many of us complained about what happened but no refunds were offered. We also found out a couple days into the cruise that a lot of activities were cancelled because of a flu epidemic on the ship. As is turned out a bunch of passengers came onto the ship sick with the flu which eventually got passed on to other passengers and crew members so it seemed like half the people on the ship had to stay in their cabins so the virus would be somewhat contained. We sent a letter to the cruise line letting them know of our disappointing experience and received nothing from them. Not even an apology. I expected a lot more from Disney Cruise line. Like I said I have been on several of their cruises and had a great time but this was a disaster right from the start.We saved up for months for this vacation and for the most part the majority of this could have been handled better. We did have two more cruises booked with Disney for future travel but when we didn't receive any acknowledgement regarding this trip we cancelled all other vacations with the company and will probably not travel with them again Read Less
Sail Date December 2016
We had the worst cruise of our lifetime. After returning from the cruise I had to take my husband and son to the ER all the family members that went on this cruise are sick. First of all the boat was very rocky and when we spoke to the ... Read More
We had the worst cruise of our lifetime. After returning from the cruise I had to take my husband and son to the ER all the family members that went on this cruise are sick. First of all the boat was very rocky and when we spoke to the cruise staff they said at this time of the year from Galveston the cruises are all like this. As a matter of fact in 2013 the whole ship was sick out of Galveston and crew was praying to make it home alive. If Disney knows that the waters are so rough then why make families suffer rather than putting a smile on their face. We weren't able to sleep all 6 nights. The kids and my husband have a fever and it was the worst cruise ever. Spoke to several families on board that said they will demand a refund! We have been on cruises in the past out of New York and Port Canaveral and both were very pleasant. This one was horrible. The ship smelled bad. The vents in the room rattled. The vents in the room didn't work and the air wouldn't circulate and all the rooms smelled bad. Behind the sofa there was an awful smell which was later discovered to be a very old Depend diaper. Nasty! We had to pay an upgrade fee for an accessible room that we couldn't even use. The staff at the port told us that the room they would upgrade us to would have a huge balcony and restroom so there is an upgrade fee. No problem we paid it. When we go to this accessible room number 6154 it smelled awful. It was located at the aft and everything in the room rattled all night long. Honestly it felt like the ship was going to tip over and we were all very sea sick. The guest services manager explained that cruises at this time of the year are very unpleasant and several families and kids get very sick. We even saw several families leaving the ship with luggage at Key West. Overall, I feel that if Disney knew that cruises are so bad sailing out of Galveston why charge $6500 per cabin and a upgrade fee and make families have a bad holiday vacation? Very disappointed. I didn't expect this from Disney!!! Read Less
Sail Date December 2015
This was by far the most expensive cruise I've ever sailed and by far my least favorite. The staff was a miserable group of college students. They talked about how they were under contract for 6 months and couldn't wait for it ... Read More
This was by far the most expensive cruise I've ever sailed and by far my least favorite. The staff was a miserable group of college students. They talked about how they were under contract for 6 months and couldn't wait for it to end because they all hated worked for Disney. The food was horrible!!! The main dining room offered Bison, ox tail, wild boar, etc. with very few (sometimes no) traditional choices. And there is NO flexibility with dining time or menu choices. With Royal Caribbean, you can request "My Time" Dining - which means you eat when you are hungry and/or when you are ready. Norwegian & Carnival do something similar. Disney assigns you a time of either 6 or 8:30. No exceptions. Kids order from the same kid menu every day. No exceptions. (RCI, Norwegian & Carnival let the kids order whatever they want). Disney assigns you to sit with another family for the full cruise. (RCI, Norwegian & Carnival allow you to request a private table every night). While I liked having the bathroom split into two private rooms, the room itself was quite small - smaller than other cruise lines. When you complain about anything to Guest Services, their answer is that they hired many outside agencies to manage specific tasks - and none of them work together. Example - Disney college kids are in the costumes for the photo ops, but I was told that the photographers were a 3rd party company. They also used a 3rd party event planning service to create the schedule showing when characters would appear at specific locations for photo ops. Since none of them collaborated on where and when the characters and photographers should be, the photo experience was very often a chaotic mess!! I even have to give entertainment a low mark due to how disorganized the staff was, and how rude they were to guests when we asked questions. This includes excursions too. My mother travels with us. She uses a scooter due to mobility issues. On a Disney ship, everyone has to gather in a theater or bar before exiting the ship for an excursion. We were told to arrive 15 minutes ahead of everyone else so they could make room for the scooter. When we arrived at the time specified by the Disney staff, we were scolded for arriving early and told to leave the theater area. We returned 15 minutes later (with hundreds of others). Then they couldn't make room for the scooter, we ended up at the back of the theater/back of the line and our tour bus ended up leaving without us. They had to call the bus via radio to have them return for us. And I'm sorry, but I spent TWICE what I usually spend on a cruise in order to take my kids on a Disney cruise. I did not like the number of "Adult only" restaurants and areas of the ship. At one point, my four year old had to use a bathroom on Deck 11 - same deck as the "pools". I was told that half of the bathrooms on that floor are adult only since there is an adult only restaurant on that deck. I was SHOCKED to see Disney turn kids away from a bathroom!!!! NEVER AGAIN!!!! Read Less
Sail Date September 2015
My two kids were 5 and 8 years old. I've heard plenty of times on the cruise, "dad, I'm bored." There was nothing for them to do on the cruise. I don't know about you but for vacation I don't like ... Read More
My two kids were 5 and 8 years old. I've heard plenty of times on the cruise, "dad, I'm bored." There was nothing for them to do on the cruise. I don't know about you but for vacation I don't like dropping off my kids at day care. That was the kids club that was available to us. The two times that I dropped off my kids at the oceaniers club or pixie hollow, they were bored. My son played on the computed and watched a disney movie. My daughter made the same two crafts on two different visits, and on the second visit for my daughter when I arrived she was being walked up to the front with my son crying. Which means that she walked through the club, crying, with no disney worker asking her what was wrong. They could care less, there just doing there job. So disney day care is out. That is what I call it because that is what it felt like. We went to the pool. They were too small and the life guards were being jerks. My wife saw a life guard put some kid in time out. The life guard for the aqua duct (tube slide) made my daughter take off her water shoes, then get measured, then told her she was too short. The pools were overcrowded because all the activities were boring. The basketball hoops were 10feet tall. My kids can't shoot that high. The activities were all day care activities: fold towels to look like animals, bingo, kids Karaoke (my daughter can't read), learn to cook apple scruple. What kid wants to do those things. All the activities were awful. And, the dance activities were too loud, we had to leave. I would never go on another Disney Cruise again, and you shouldn't either. Read Less
Sail Date July 2015
You would think that my husband and I were on a different cruise from the one that our 18 year old took. She had a fantastic time, all the time. Our cruise had a few ups, but mostly downs. We should tell you that this is our fourth Disney ... Read More
You would think that my husband and I were on a different cruise from the one that our 18 year old took. She had a fantastic time, all the time. Our cruise had a few ups, but mostly downs. We should tell you that this is our fourth Disney cruise, and probably our last. Employees - The best! I don't know how Disney does it, but they have the most pleasant employees in the world. Dining - All three of us thought that the dining was usually spectacular. The exception is the night in Animator's Palate where you have to draw the pictures for them to animate. In order to make enough time for the animation "show," Disney cut the menu to the bare bones. There is an appetizer offered - take it or leave it. If I remember right - there was one soup offered - macaroni and cheese and baked potato soup. Really? Would you order that in a fine dining establishment? It has the texture exactly like the first time you ever tried to make a roux for homemade mac and cheese, a little on the grainy side. Don't get it unless you like really bad mac and cheese with a hint of onion. 18-21 activities - Our daughter had a great time. There seemed to be A LOT of 18-24 year olds on this cruise - much more about this later. Activities for older parents whose kids don't need them anymore - I give Disney an F for this. Everything - and I mean EVERYTHING is geared to young kids and young adults. Gym/Spa - We tried to work out in the gym/spa. This area is very small and had a waiting line seemingly all the time. We finally discovered that we could get in sometime around the middle of the day. As for the Spa, on the first day, the employees will hard sell you to come to their raffle, that they are going to give away great "prizes." My daughter and I sat through the hour-long sales pitch which was very boring. Then, hurrah, I won a $75 certificate. I tried to book a mani/pedi with my "prize" and found out it was only valid on services that cost over $200! Not a prize in my book. Tastings - They have wine, beer, champagne, and cocktail tastings. These are good, but only the first 16 people get in. We only got in because we have cruised Disney before and know that if you don't get these booked by noon on boarding day, you won't get in. These are filled before half the guests even make it on board. Live entertainment - The Disney shows are the same year after year. I don't think that they are as good as the shows at WDW in Orlando, but I realize that they have limited space. They have some musicians playing here and there on the ship, but they never have any pizazz surrounding them, except the ones playing for the character photo shoots. The ones entertaining the adult crowds looked like they needed a b-12 shot to perk them up. The night club - Absolutely wonderful if you are 18-24. Dreadful if you are over 24. They play dubstep - nothing but dubstep every bleeping song, over and over and over. (If you don't know what dubstep is, check it out on youtube.) Hubby and I left the first night immediately when the DJ started. The next night was supposed to be 70's night. The DJ played one or two 70's songs, then the songs started sounding strange. The DJ was playing a 70's song WITH dubstep playing over top of it at the same time. Then the DJ just dropped the 70's altogether and went straight to dubstep. Another night was supposed to be 80's night. Our daughter came in to change clothes at about 11, and we asked if the DJ was playing 80's, and she said "no," he is playing dubstep. The night club crowd - On past Disney cruises, the crowd has been mixed. But this cruise had a large number of 18 to 24 year olds. They were obnoxious. They didn't understand that a dance floor is for dancing, not for socializing. Since the dance floor is only the size of a large banquet table, having 20 or so obnoxious kids on the floor just hanging out created a problem. When they weren't just hanging out, they were creating a circle that they each took a turn dancing in the middle of. They just flat out PUSHED everyone else off the floor. The other bars - they are dead, dead, dead. Not a bit of activity in any of them. I've been to peppier funerals. I don't know why Disney doesn't do something to attract cruisers to these areas. Hubby and I would have consumed liquid refreshments for hours if we had been entertained. Dinner time / night entertainment - We had late dining, so we finished around 9:30 to 10:00. Since the night clubs were so bad, we had nothing to do but either: a) watch Disney movies on the TV in our room, or b) go to bed. Embarkation - It got started very late this year compared to previous trips. Disembarkation - It was a NIGHTMARE. You are supposed to go to breakfast, then get off the ship. Apparently, no one who had early dining, therefore early breakfast, actually got off the ship. When it came time for us to get off, there were about 4,000 other people trying to get off at the same time. What a disaster! Will we go back? - Well, our 18 year old definitely wants us to fund another cruise for her, but it's not happening. Hubby and I will definitely cruise again, but it will be with a cruise line that caters more to adults and less to kids. Disney is special when you have kids, but once those kids become adults, Disney's shine is a little duller. The other side of the story - We own Disney stock and it has performed incredibly well for us. Disney knows what it's doing. We shoveled money at them for years while our daughter is young. Maybe Disney doesn't want to confuse customers by doing anything that's not child-centered. Read Less
Sail Date May 2014
So we have been on a number of Disney cruises in the past and have always loved them. The Magic is one of our favorite ships and I was very disappointed to not have any magic on the new Dream. The problems started from the port, ... Read More
So we have been on a number of Disney cruises in the past and have always loved them. The Magic is one of our favorite ships and I was very disappointed to not have any magic on the new Dream. The problems started from the port, where it was obvious Disney wasn't ready for the large increase in headcount from the smaller ships. As we arrived at the cruise terminal, Disney was still working on getting passengers off from the previous trip and the place was a mad house. The wait to get on the ship was over 2 hours and this is something we never experienced before. Once on the ship, Disney began running out of things immediately. They were out of Pizza at the Pizzeria, sandwiches at the sandwich shop. The shows and movies on board were so full, that if you wanted to see any of them, you had to get there 30 minutes early to get a seat at all. We went to see one of the first run movies in the theater on board and arrived 15 minutes before it started to find there were no seats left at all. Some were standing through the whole movie, others where just sitting on the stairs in the theater. The wonderful piano bar from the Magic and Wonder, doesn't exist on this ship. There is a small cramped place where they have an electric piano, but this is only early after noon and acoustics where awful. Finally, on a 4 day cruise we arrived in port a little after midnight. With our balcony, we have always loved enjoying the last night out on the water and it was so disappointing to spend the last night, staring at cape Canaveral. During the disembark, lines were as bad as they had been all cruise long and the whole process took well over 1 1/2 hours to get off. The ship its self has smaller pools than the Magic and Wonder. The adult pool is tiny. The cost of this cruise was very high for what we got and the service Disney was able to provide. The staff tried their best, but they were set up to fail due to poor planning. Read Less
Sail Date February 2011
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