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354 Disney Eastern Caribbean Cruise Reviews

I had chosen this cruise as everyone said you have to experience the magic. I am from Florida, so grew up around Disney world so had opportunity to get a deal on this cruise line. Took my mom, 13 year old and a 2 year old. I was ... Read More
I had chosen this cruise as everyone said you have to experience the magic. I am from Florida, so grew up around Disney world so had opportunity to get a deal on this cruise line. Took my mom, 13 year old and a 2 year old. I was disappointed in kids club - there is a focus on 3-12 year olds and then 14-17, the Edge (13 year old club) wasn't good at all. There weren't many activities and those that there were repeated most days if not throughout. Also, Disney is for kids, right? Wrong when it came to the pools and water activities. 2 year old was secluded to just the splash pad with no options for swimming (no swim diapers) and the 13 year old too young for larger pools but couldn't even get near the 2 small pools (if you can call them that) because so overcrowded especially with adults. I was so looking forward to the food, but felt the quality of the dinner food was OK. Overall, the best thing was the staff and the characters and the time they took with the kids. Just wish there could have been more of a focus on ALL kids and not just one particular age group. Read Less
Sail Date June 2018
Fun. The sight seeing on the islands were definitely the highlights. Was disappointed that my 6-year old and 8- year old hated the kids club. They asked the counselors to call us to pick them up after just an hour because they were bored. ... Read More
Fun. The sight seeing on the islands were definitely the highlights. Was disappointed that my 6-year old and 8- year old hated the kids club. They asked the counselors to call us to pick them up after just an hour because they were bored. They were there for "sloppy science" but the tiny room was full of kids so they couldn't partake... but it wasn't hands on for the kids anyway. They just watched a staff member mix baking soda and vinegar. Didn't have the heart to bring them back to the Oceaneer club/lab. Plenty of other activities going on to keep us busy on the ship when we were at sea. Food was great for adults, but the menu for the kids at dinner never changed. My kids had mac & cheese or chicken tenders every night. I knew to expect a couple hundred dollars worth of gratuities to be added at the end of the cruise, but all the hidden fees were unbelievable! A 15% gratuity is added onto every purchase made on board (or on ports of call with your room card). This includes all gift shop purchases, popcorn, smoothies, alcoholic beverages, etc... Felt like these charges were sneaked on, because we only ever signed for the purchase amount with option of adding in additional gratuity. Also, the boat rocked pretty severely. We were bothered by the ship movement, but not to the point of sea-sickness (maybe because we were medicated). Overall a good trip. Glad we tried the Disney experience for our kids. But will not do another Disney Cruise. In talking with other passengers on board, and from our own experiences, highly recommend Royal Caribbean. Read Less
Sail Date May 2018
We are frequent cruisers who have been on all ranges of ships, from the NCL weekend booze cruises to Regent luxury cruises and we weren't sure what to expect on our Disney cruise. We took our very first cruise ever on the Disney ... Read More
We are frequent cruisers who have been on all ranges of ships, from the NCL weekend booze cruises to Regent luxury cruises and we weren't sure what to expect on our Disney cruise. We took our very first cruise ever on the Disney Wonder 15 years ago. So, we were excited to revisit the perennial reader's favorite. We took advantage of the Disney check-in from home, as well as the Disney transport. It was nice to not to have to worry about our bags (which always magically appear onboard in our cabin, after checking in at the airport upon departure). When we landed in Orlando, though, we did not enjoy having to wait at the airport to board our bus for the Port for almost an hour. Not a great way to start our vacation. I think the reason Disney does this, is to manage crowds at the Port, but I think I would rather be waiting at the Port, instead of the airport. This part was not managed well. Once on board the ship, we were simply blown away with all of the design and decor. Each and every space on the ship was designed with thoughtful details (including music in each zone of the ship to create the mood). The selection of colors, textures, tiles, carpets and more was simply exquisite (and even the bathrooms are all specifically designed to fit in each area of the ship - be sure to check out the ones in Tatooine, with their round sliding doors). Activities abounded while on board, but here's what you need to know. Disney has all of their different activities segmented by age. So, if you are traveling with a child who is 18 and a friend who is 17, they will have a hard time trying to do much together on the ship, as Disney is very strict about the age cut-offs for everything. The older kids club goes from 14-17, and my 18 year old was not allowed to participate in their activities. And the "adult-only" areas on the ship, including many of the night-time activities (where drinking age is still 21) is strictly limited to those 18 and older (and this includes the 2 adult-only restaurants). When we asked if our daughter and friend could join us for dinner, we were told no, that the 17-year old would be unable to join (and they assign reservations to each guest, whose age is on file in the computer). So, that was sort of a bummer, because almost ALL of the activities are age-segmented. The onboard shows were amazing!! The two nights of fireworks onboard were pretty spectacular. We were there for the Star Wars Day at Sea. Think more people got into the Pirate night than the Star Wars theme. Think they could have done a better job of enhancing the offerings throughout the day for Star Wars day. We did have a great guest lecturer from Lucasfilms, who oversees all of the design and merchandising for all of the Star Wars films. The food was average, but the service throughout the ship was incredible. They had a ton of staff onboard and their attention to detail was fabulous. There are a couple of pools onboard. Total sensory overload at the main pool during the day with not one, but two pools filled with kids, and really loud movies playing all day long everyday. The adult pool area was better, but not as much ability to be in the sun near the pool. There is an adult-only deck on the top deck, which would be nice, but we had high winds at sea, and the area was not fun to be in. Great bar service at the adult pool area, and there is an additional bar up one deck (Currents), where they have live music (and is the best area on the ship to watch fireworks, if you don't care about seeing the accompanying stage show). Our room, which was an enlarged aft balcony suite, featured a 40' long balcony, which was awesome to have to escape the crowded pool areas. However, the trade-off was the severe vibration from the engines that we experienced a couple nights on our 7-night journey. The furnishings in the room are tired. Time for an update. Overall, it was a fun family trip, but for the money we paid, I would be hard pressed to not want to go back to Regent (we have been spoiled). We will probably wait until we have grandchildren to return back to the Disney ships. Read Less
Sail Date March 2018
I have previously sailed on the Disney Dream (September 2017) and wanted to try a classic ship (March 2018). Although overall I preferred the Dream, I did enjoy the longer cruise. On my week long cruise we visited Castaway Cay on two ... Read More
I have previously sailed on the Disney Dream (September 2017) and wanted to try a classic ship (March 2018). Although overall I preferred the Dream, I did enjoy the longer cruise. On my week long cruise we visited Castaway Cay on two occasions, had three sea days and visited San Juan. We were supposed to visit St Maarten but there was a storm and so we did the two Castaway Cay visits instead. I thoroughly enjoyed the Dining Experiences and the shows in the restaurants, animation night in Animators Palate was great fun and Tiana's Place Mardi Gras was phenomenal. The crew members I could not fault, from our great room host, who kept our room impeccable to our fantastic dining team and all others throughout the ship from Youth Activities to Cruise Staff we had a very enjoyable trip. I Loved the 'Dreams' show in the Walt Disney Theatre and enjoyed time in the Buena Vista Theatre seeing Coco, Thor and A Wrinkle in Time as one of the Sea Days the weather wasn't great. The only thing I would have liked more of was the Marvel Character Meet and Greets as they were always early in the morning or as we were getting ready for show/dinner. Possibly having character meet & greets later in the night like after dinner/show as they always tended to end by 10pm. I also feel their should be more sunbeds in the adult area as you had to be up and at the pool area really early to ensure you got one of the comfortable beds by the adult pools. All in all I would definitely recommend a Disney Cruise, but having stayed in a room with a verandah on the Disney Dream and an inside stateroom on the Disney Wonder I would definitely suggest the verandah. Read Less
Sail Date March 2018
Our family had never been on a cruise before and we decided to take the plunge on the Disney Fantasy. We loved every minute from the time we got on board until we had to get off. The attention to detail and the staff was amazing. We were ... Read More
Our family had never been on a cruise before and we decided to take the plunge on the Disney Fantasy. We loved every minute from the time we got on board until we had to get off. The attention to detail and the staff was amazing. We were on the early dining plan which suited the needs for our kids (age 8 and 3) and the food was decent. Our waiter knew what we liked and had suggestions for us each night and did a great job. The buffet on deck 11 is where we ate breakfast and lunch and they seemed to have everything you could possibly want and it was all very well prepared. The shows were excellent and the movies on deck were great. The family swimming pools are small and it is basically something to stand in to cool off. Not much room for the kids to play around in. The Aqua Duck was fun for everyone (my 3 year old was too short to ride, needed to be 46" tall). The overall cleanliness of the ship was perfect. They had people outside the restaurants making sure people washed their hands or with hand wipes. That was nice to see them try to keep sickness at bay. My kids liked the Oceaneers club, but it is not something they would do for more than 3-4 hours per day. But that was enough for us to get away for a wine tasting or two. I did not purchase any kind of alcohol plan before the trip. I bought the case of beer they push the first day and saved some money. But in reality, they charge the same price for alcohol as if you were at any normal restaurant ($5-$6 beer, $8-$12 wine). The staff that handled our room was excellent. Every time we left the room, it seemed that they went in to make sure everything was straightened up. Again, they were excellent. We never watched any movies in the theater as we were always busy, but they had Black Panther playing the same day it was released. The shows were great each night, with a lot of variety. The characters were very accessible and after the first day or so, it was second nature to see them around the ship. They were very friendly and it was nothing to bump into them in the hall. The kids would take pictures and get hugs. We did the Star Wars day at sea and that was fun as well. We did a few excursions on our trip, they were fun and well run/organized. But in hindsight, we would've had just as much fun staying on board while everyone else was off. Castaway Cay was FANTASTIC. The snorkeling was great and a lot of fun for my daughter and I to find the hidden Mickey's. We have already booked another Disney Cruise and our only regret was that we didn't book it on board (if you book while on the ship you save 10%). So I will definitely book while on our next cruise so we can save the money. They will allow you to move your dates, so that is nice. I saw a lot of couples young and old without kids on board. They said they love the Disney quality and they will not cruise with anyone else. I agree. We look forward to sailing again in 2019! Read Less
Sail Date February 2018
6th DCL cruise but first with extended family. We had a group of 18 ranging from age 5-75 spread over 6 cabins. It was also a Star Wars cruise which appealed to some of the kids and adults in our group. Cabins (family oceanview (5) and one ... Read More
6th DCL cruise but first with extended family. We had a group of 18 ranging from age 5-75 spread over 6 cabins. It was also a Star Wars cruise which appealed to some of the kids and adults in our group. Cabins (family oceanview (5) and one inside cabin) were all great. We had a table for 12 and one for 6 at dinner with awesome servers. Weather was warm but very windy for most of the trip. Definitely affected the cruise with more motion than usual for the first few days. There seemed to be even more character interactions than previous cruises which was great! We especially liked meeting Chewbacca and seeing the roaming stormtroopers on Star Wars day. 2 nights of fireworks and great entertainment every night. Just wish they would change up the shows and menus a little more often. Embarktion was very slow - not DCL fault (Coast Guard inspection) but they should have communicated better about the delay and maybe offered water or something. Read Less
Sail Date February 2018
I was invited at the last minute to join a friend. We had an inside cabin on deck 5. I usually sail balconies, so I was a bit weary. Cabin was great, amenities great, Service second to none. Any issues that did arise were dealt with ... Read More
I was invited at the last minute to join a friend. We had an inside cabin on deck 5. I usually sail balconies, so I was a bit weary. Cabin was great, amenities great, Service second to none. Any issues that did arise were dealt with promptly most times. One thing I felt like on my recent cruises with the other lines (Celebrity mostly) was that I was a burden to the staff, the buffet area was always messy, took forever to get things cleaned. Not so on the Disney Wonder. EVERY member of the staff had a smile wherever we met them, no matter what their position. Food was good. Buffet selection had items that many other cruise lines have largely cut back on (fresh smoked salmon, sushi). The future cruise booking desk was the one thing that Disney really needs to work on. Hours were not sufficient, one person couldn't keep up with the line. Drinks were a lot less than on other ships and the fact that you can bring wine in at every port compensated for the fact that they do not offer drink packages in my opinion. Embarkation was sub-par to Disney Standards, apparently due to issues with the terminal in Puerto Rico. Read Less
Sail Date February 2018
We sailed on the Dream in 2013 and thought it was a wonderful experience. In 2015 we sailed with Royal Caribbean and found it hard to choose between them. Now after this Western (changed after Hurricane Irma) Caribbean 7 Day on the ... Read More
We sailed on the Dream in 2013 and thought it was a wonderful experience. In 2015 we sailed with Royal Caribbean and found it hard to choose between them. Now after this Western (changed after Hurricane Irma) Caribbean 7 Day on the Fantasy I now know that RC is the better choice for us. For cruisers with children, perhaps this is a great experience, but for us without kids its just not a great value. RC has better food, variety, dining arrangements and dining locations. It pains me to say this, but RC also has better on-board entertainment and activities for adults. Additionally our spa interactions were weighed heavily with unwelcome add-on pressure. On the positive side, Disney does have a great staff. We had to visit the medical center and they were very professional and caring. Embarkation and debarkation were a breeze. Not Disney's fault, but our cruise was changed to Grand Cayman, which uses tendering. A miserable experience. Overall, we could not shake feeling some disappointment that Disney charges a premium price but for our situation does not offer a premium experience. We are going to Alaska next year and can't see booking Disney. Read Less
Sail Date September 2017
Stayed in concierge twice, first time on Magic, this was our second. On the Fantasy there were some noticeable improvements but also minuses: Embarkment: very smooth, we were on the ship within 15 minutes Concierge Lounge/Concierge ... Read More
Stayed in concierge twice, first time on Magic, this was our second. On the Fantasy there were some noticeable improvements but also minuses: Embarkment: very smooth, we were on the ship within 15 minutes Concierge Lounge/Concierge Service: It took about 20 minutes before anyone acknowledged our presence and then they said they were busy and "other staff" were helping out (non-concierge staff). We were eventually greeted by a very friendly staff member "Vesna"- sadly we didn't see her again for the rest of the cruise. Aside from getting a guaranteed reservation opening for a Cabana on Castaway cay and maybe priority boarding and disembarkment as well as wine during designated pre-dinner hours, we felt zero benefits from this service. Our room cost over $3k USD more than the average room. There was also a "private" ie. you and the rest of the concierge guests character meet, but we didn't use this because my son was too young. At Castaway cay: concierge guests NEVER visited our cabana, on Magic, we had Andy and he was absolutely fabulous and we always felt like we were part of the party and a small family. No such luck this time around. Concierge staff seemed pre-occupied and conversations were very shallow and disinterested. We miss Andy! Finally, the concierge lounge is not prepared to house younge children. Did not see booster or high chair, crayons/colouring books or anything of this nature. It was hard to keep our son in there for more than 5 minutes. Also on the Magic we had daily room surprises "treats" etc. On the fanstasy ZERO. Absolutely no deliveries of treats etc. just the usual chocolates before bed like the rest of guests. Finally ZERO personalized engagement within the lounge, except for using our names in "hellos" when we entered the concierge lounge. No assistance with listing any possible benefits available at castaway cay ie. free rentals with Cabana, we had to ask to know this, and by then it was too late. Generally with 1 exception most of the staff in the lounge didn't look like they wanted to be there, or they were pationate about their work. It was a real let down. No interest in getting to know us or our preferences or offering any type of assistance with any part of our trip to make life easier. ie. room deliveries of any sort, assistance when our son was sick. No laundry on concierge level you will be waiting in line with everyone else on the lower levels. Food/Dining: we found the food to be good in the rotational dining restaurants. We found Cabanas food to be good but the area is loud and very crowded at times, makes dining with small children exponentially more stressfull.Our head sever "Toto" made every meal extra special! Pool areas: crowded (kids like sardines in a can), line up for aquaduck was over 30 min even in the pre-noon hours. Slide experience was not worth the wait. However, towels were readily available, chairs were not. Lots of chair saving going on. There were chairs available on the decks above the pool however. Laundry: machines are from the 80s and you have to run all of them through 2x to get them clean or dry. If you travel on the Fantasy, don't bother with laundry unless its an absolute emergency. The Magic is an older ship and has brand new modern equipment that works. The Fantasy had broken machines and everyone i encountered (including myself) had issues getting them started and understanding basic operation. Very annoying. Staff (room steward, dining etc): very friendly and helpful staff, no matter which deck, even service technicians on lower levels or anyone else you pass in the hallways. Absolutely superb attention to detail even in the Spa. Entertainment: we didn't attend the shows as we were with our son and most were after his bedtime. For some reason the shows did not replay on the in room tv's like on the magic so we missed them all. Sail away party was cut short due to rain, but no characters came out and no streamers were given to guests. Pirate party was a let-down compared to magic. No Mickey flying between smoke stacks, short fireworks and generally limited guest engagement. Was also postponed 1 night due to rain. Disembarkment: a bit busy and chaotic, zero concierge benefits there aside from elevator bypass to lower level to exit ship without having to stop on each level. Had to load up our luggage ourselves and bring it over ot the Disney Express Bus transfer to the airport. What is the point of booking a disney transfer if you have to haul your own luggage again through the port and onto the bus (even after you pass security) there is zero assistance. Not good if travelling with young children Disney Transfer: good and prompt but the videos and various cartoon clips played are loud and highly annoying especially the "BLAM"one. Same cartoons on the way to the trip and at disembarkment made it that much more annoying and tacky. Overall may not consider the service again, probably cheaper to hire a driver instead. Read Less
Sail Date September 2017
We booked this cruise because we wanted to get away with our very active Grandkids for a week to give their parents a break. I will start first with the on the ship experience with a pro and con scenario and recap the booking nightmare in ... Read More
We booked this cruise because we wanted to get away with our very active Grandkids for a week to give their parents a break. I will start first with the on the ship experience with a pro and con scenario and recap the booking nightmare in the last paragraph. Embarkation was a breeze. Parking was easy and fair for the price, equivalent to a major city airport short term parking. Porters met us and our bags were whisked away efficiently, in fact too efficiently. A bag that I had meant to carry on had wine in it and was confiscated. No foul on Disney. I knew the rule and screwed up. I did get the wine back at the end of the trip Just know that they will enforce that rule. Now for the cons on the trip. 1. The fitness center is way too small! That's it, folks. Now for the pros 1. The food in the main dining rooms was delicious and beautifully presented. It is the best main dining room food and service we have ever experienced in our 25 cruises. 2. The restaurant staff of Faisal, Henry, Michele, and Andina were efficient, engaging with the kids, and attended to our every need and request. I could write paragraphs about these folks! A shout out to our great table mates, Scott and Melissa and their boys Asher and Carson! Congratulations, Scott, on your promotion and thank you for your service to our country for the past 26 years! 3. Eric, our cabin host gets ditto so for all the above attributes. Eric is an educated, articulate, and engaging human being with a ready smile. 4. Kids club takes up a whole deck. It's rare that you can send your kids off, let them stay up until midnight, and not worry about their safety, The Kids club staff is entertaining, concerned and very watchful. Trust me, there are eyes on these kids wherever they go. 5. Shows are over the top as you would expect from Disney. Best I have ever seen. 6. Shore excursions, especially Jamaica, were well planned. Disney gives the excursions much more time than othe lines. If you go to Dunns river to climb the Falls, be sure to ask for Dwight. He was one of the hidden gems of the trip. 7. If I've left anyone out, Kudos to the whole staff. I am going to make the pre boarding experience a separate review as I do not want to detract from this one. I hope this helps you decide. I have been asked if I would go on this ship with just my wife and myself. The answer is no...not because it was not a great experience....just because there are too many kids. That's the point. I will bet you in the next few years that Disney will come out with an Adults only ship. I will be the first to book. Read Less
Sail Date September 2017
I Love Disney. They do everything first class. I been on my different cruise lines and no one can beat there service, food or ships. We disembark off the ship in 5 minutes. We walked off the ship, our luggage was there and we went through ... Read More
I Love Disney. They do everything first class. I been on my different cruise lines and no one can beat there service, food or ships. We disembark off the ship in 5 minutes. We walked off the ship, our luggage was there and we went through customs and out the door we went. There private island castaway cay is the best. It is like paradise. The family I was with we never saw there children during the days at sea. They loved Disney's kids club. My husband and I do not have children and we stay in all the adult only areas. The children on the ship do not bother us. Sometimes you don't even realize all those children are on the boat. My husbands best part of the cruise is the food. They have the best buffet than any other cruise line. We have never seen so much seafood on a ships. We are going again in 2 years. Read Less
Sail Date August 2017
This cruise was a family reunion with 24 of us sailing in memory of my mother in law. We had first time cruisers, seniors, teenagers, young adults and children. We joined a FB Disney group to learn what would could about the ship and the ... Read More
This cruise was a family reunion with 24 of us sailing in memory of my mother in law. We had first time cruisers, seniors, teenagers, young adults and children. We joined a FB Disney group to learn what would could about the ship and the Disney experience. We were so excited and our expectations were so high. Unfortunately, it did not deliver what we expected. The food was just cruise food, nothing exceptional. Palo was good but not great. The didning experience itself was rushed every night. We were told by our servers to arrive promptly at 5:45, we had 2 servers for 24 people. At 7:30 the bright lights were turned on overhead telling you to finish up and get out. Now they have you where they want you because there is no other place to eat. They do not do a dinner buffet. They serve a sit down up,in the buffet area with the same menu as the dining rooms. Having portraits taken is very difficult. Long lines and not many. I will say there were plenty of characters for the children to see. Kids pools very crowded and if you want a seat you must go down very early. I personally felt that the price paid for a Disney cruise was not worth it. I would rather spend it staying at the Polynesian and doing the parks. I have been on much better cruises with the children for much less money. Read Less
Sail Date July 2017
This was our second time on the Disney Fantasy and our second cruise. The first time was a 3-night cruise, and we had so much fun we booked a 7-night cruise. We were definitely not disappointed. From the minute you get to port and check ... Read More
This was our second time on the Disney Fantasy and our second cruise. The first time was a 3-night cruise, and we had so much fun we booked a 7-night cruise. We were definitely not disappointed. From the minute you get to port and check in, to our cabin, food, service, entertainment, we were never disappointed. We made dinner reservations at Remy and highly recommend it if you feel like splurging and having a nice, romantic dinner. The service and food was to die for. The chef for Remy owns a Michelin 3-star restaurant, and you could definitely tell. My husband and I have dined at some fine restaurants before, but Remy was by far the best. Our children, ages 7 and 11, enjoyed the kids areas and we loved knowing that they were completely entertained while we lounged outside or were off doing our own thing. They had many activities scheduled throughout the day. We also did our own thing at each port. We booked a private excursion to The Baths while in Tortola, and had the best time with Adventure Charters BVI. While in St. Thomas, we just got off the boat and asked for a taxi and his recommendation for a nice beach. He took us to Coki Point. It was perfect for snorkeling and lounging. Read Less
Sail Date July 2017
We were so fortunate to have such a wonderful family vacation aboard the Magic. We have food allergies and are huge Disney fans so this was a perfect fit for us. Everything from our wonderful transfer guide in Puerto Rico to the ship staff ... Read More
We were so fortunate to have such a wonderful family vacation aboard the Magic. We have food allergies and are huge Disney fans so this was a perfect fit for us. Everything from our wonderful transfer guide in Puerto Rico to the ship staff and accommodations excided our expectations. Our kids were 14,12, and 5 at the time. They did not spend much time in the kids clubs but that is more our kids than lack of things to do. Our dinning staff aka "T" and "K" were amazing. They played with the kids at each meal and made very considerate efforts to make special desserts and meal selections we could all enjoy. Our youngest cried when we had to say goodbye to them. We all hope to see them again someday. The weather was quite rainy in Tortola but we made the best of it. It also poured in St. Kitts but that's the chance you take in the tropics.We did the Dolphin encounter in St. Kitts and it was wonderful. The pictures are very pricey but worth every penny. We are hoping to take our next Disney Cruise next year and seeing what the Western Caribbean has to offer. For busy families with kids, we highly recommend the DCL. Read Less
Sail Date May 2017
This is our second time on the Fantasy, This time with our 2 grandchildren (5, 7) They had the Best time, both stated cruise was better that Walt Disney World and want to do another one! Typical Disney: well organized off and on, lots ... Read More
This is our second time on the Fantasy, This time with our 2 grandchildren (5, 7) They had the Best time, both stated cruise was better that Walt Disney World and want to do another one! Typical Disney: well organized off and on, lots of kids' activities, short wait times for dinner, excellent menu choices for kids and adults. Great shows and excellent service. But our issues: horrible coffee in dining area (every other cruise ship makes decent coffee and I'm not that picky), no bottled water provided for shore excursions, other ships do provide that, noise level in corridors before 7AM and after 10 PM. Flagrant violations of non potty trained children in kids pools; one or both were closed at least one time/day due to "debris" in pool. (once both pools were closed at the same time). Hand washing not enforced in before entering dining rooms -- employees tried but parents and kids just bypassed! Would we do it again, YES! Read Less
Sail Date April 2017
We chose this cruise to coincide with our sons' spring break. This was the first time we were cruising with Disney. Everything was very nice. From the welcome aboard to the dining. The main server at our table (Stipe) went out of ... Read More
We chose this cruise to coincide with our sons' spring break. This was the first time we were cruising with Disney. Everything was very nice. From the welcome aboard to the dining. The main server at our table (Stipe) went out of his way to make sure our boys (8 & 12) were getting something they enjoyed - even if he had to go elsewhere to get it. Our cabin was an interior aft stateroom. It was little cramped, but we kind of expected that. Once the ship picked up speed though, the vibration in that part of the ship was almost unbearable and made sleeping difficult. Entertainment was great especially with the Star Wars day at sea. Food was great. Aquaduct is a must! Ice Cream great. Loved the Disney beer mug option. Beautiful ship and professional, friendly crew. Kids activities were top notch. Even though we felt some of the items were greatly overpriced onboard we were aware of that going in. The only area that I had any complaint about would be a shore excursion we took. Not really in Disney's ballcourt, but nonetheless they advertised it. Part of the excursion was taking us to an all exclusive beach after snorkeling. It was very, very expensive. Kind of felt stuck there until time to go. Eating at Cabana's for breakfast and lunch was great. Never ran out of options. All of the crew were courteous and kind. Our boys loved it. Leaving the ship was painless and easy. Don't know if we would go again on Disney since there isn't much of a price break for repeat guests. Overall we would rate this as a once in a lifetime experience. If someone has the opportunity to go they should. I saw several other guests that were "Castaway Club" members, but never really learned anything about that. Service was top notch - If I inquired about something I found what I was looking for 100%. This was only the 3rd cruise we have taken (1st for boys) and by far it was the best. Read Less
Sail Date March 2017
Family of 4 including 2 kids ages 5 and 16. We had a great cruise on the Fantasy and visited Tortola, St. Thomas, and Castaway Cay. I continue to be very impressed with the cleanliness of the Disney cruise ships and how well everything is ... Read More
Family of 4 including 2 kids ages 5 and 16. We had a great cruise on the Fantasy and visited Tortola, St. Thomas, and Castaway Cay. I continue to be very impressed with the cleanliness of the Disney cruise ships and how well everything is run. We stayed on the 10th floor in room 10568. The room was great and near the midship elevators which we really liked. However, I do not recommend midship 10th floor rooms. The noise was a big pain in the butt. We were essentially directly under the pizza and burger bar and there was a lot of foot traffic. At night the teenagers seemed to spend a lot of time up there running. We also heard them stacking and dragging the chairs each night as they cleaned the deck. I can't really say this is Disney's fault. We learned our lesson and will do more careful research next time. Next time I go I will bring 4 bottles of premium wine and buy the cheaper stuff on board. I made multiple trips to Palo and Remy to buy good wine after we drank our 4 bottles by mid week. Tortola was great. We rented a car at the dock and went exploring on our own with another couple and had a great time. We did not get off the boat at St. Thomas since we were so relaxed. It was a little cool at Castaway Cay this trip so we just went for a long walk and enjoyed our day. The entertainers on the cruise were fantastic. Read Less
Sail Date March 2017
We choose Disney because we had heard so many good things about it. My husband wanted to surprise me for my birthday. So, he booked the cruise. Wanting first to experience for ourselves what a lot of people were saying about Disney, ... Read More
We choose Disney because we had heard so many good things about it. My husband wanted to surprise me for my birthday. So, he booked the cruise. Wanting first to experience for ourselves what a lot of people were saying about Disney, and secondly wanting to check it out before possibly taking all of our eight grandchildren. This is what we encountered.... Upon arriving we went to the dining room to try and change our reseravation time(that was determined by Disney) they could not accomodate unless we shared the seating with others. They did call mid week saying they had cancellation, but they called too late and we had already eaten at flos. Being people that like to eat early, waiting until 6:30 to eat did not work for us. We are use to other ships that actually have a decent dinner buffet for those who do not like eating at the dining room every night. My husband and I are seasoned cruisers, and on different ships. This is the very first time that food was not available with pastry stands, cookies and other sweet desserts. Midnight buffets, and other specialty stands that you don't have to pay extra money for. On the staff....They seemed to get a lot of perks that guests did not. Eating at Cabanas when it was shut down, getting food first when waiting to get food. (Very disappointing) mingling and talking to each other before reaching out to the guests. I am all for a happy crew, and seeing them all get along. I do have a problem when it's at the expense of paying guests. Now for your adult setting,Awful!!! Honestly I could not wait to get off the ship to hear laughter, and singing, and music. For those of us without children, and do not want to read or sleep, it would be very refreshing to hear more live, or speaker music. It was painfully dead, and Way too Quiet. On a positive note, the staff up there was so pleasant and friendly. Always ready to assist. They were wonderful! I'm sorry to say, but this was not a good experience for me, and I don't think I will be taking any future Disney cruises. Read Less
Sail Date February 2017
This was our 30th cruise and first on Disney. Will never go Disney again. I completely understand that this is mainly for kids (8 and under is probably ideal) and adult care and feeding is secondary.. From an overall cruise experience, ... Read More
This was our 30th cruise and first on Disney. Will never go Disney again. I completely understand that this is mainly for kids (8 and under is probably ideal) and adult care and feeding is secondary.. From an overall cruise experience, RCL, Carnival, and Princess cruise lines offer more variety and choices for daily activities caring for both adults, families, and children. As far as the food goes, a major disappointment. If you are not prepared to eat at specific times and just feel like the buffet and not the dining rooms - forget it. No buffet after 2:15 pm. It's Flo's, pizza, hamburger, chicken nuggets, sandwiches, etc., at three stations till 6:30 pm and that is about it. Pizza opens again at 9:30 pm. Cabanas at night turns into a sit-down dinner place at 6:30 pm with a limited menu - no buffet. Food was average at best everywhere including dining room and the morning and early afternoon buffet. RCCL, Carnival, and Princess all had more variety, more options, and better food. Read Less
Sail Date February 2017
ONLY COMPLAINT: guests that save pool side seats before pools are even open-totally rude cruise guests-made a complaint with guest services!! Hope to see changes in the future. Recommend: We disembark with our luggage-skip looking for ... Read More
ONLY COMPLAINT: guests that save pool side seats before pools are even open-totally rude cruise guests-made a complaint with guest services!! Hope to see changes in the future. Recommend: We disembark with our luggage-skip looking for it in the terminal, go straight to customs. We disembark at our leisure during the second breakfast seating, not crowded in atrium or terminal. Would appreciate seeing different shows, we have seen them all >1time, so we skipped shows this time, which meant spending more time in pools/hot tubs etc. Would appreciate seeing new liquor policy, allow one small bottle of liquor to be carried on allowed in stateroom, in addition to the 2 wine, 1 6 pack allowance. Our kids-ages 8/12/13 all loved their kids activities, the 12yr old would like to see some of the video games that are in Oceaneers club put into the Edge-he loves the Disney Infinity game. Adults had a blast overall, enjoyed the quiet time on boat while at ports. Aqua Duck is the BEST. Can't go wrong with DCL, you totally get what you pay for!! can't wait to go back. Read Less
Sail Date February 2017
We decided to cruise Disney as we were taking our son, his wife and our 5 year old grandson. This is a long post but I want to include everything I can think of. First of all, I need to state that this was our first cruise ever. We ... Read More
We decided to cruise Disney as we were taking our son, his wife and our 5 year old grandson. This is a long post but I want to include everything I can think of. First of all, I need to state that this was our first cruise ever. We concluded that cruising is not our first choice - we love all-inclusive resorts. With that being said, Disney set the bar pretty high and I'm not sure we would ever find the service or the cleanliness on any other ship. They cater to kids for sure - that's what Disney is about - but we as adults also received exemplary service. The SHIP: This ship is beautiful. The grand staircase in the atrium, the décor, lighting, restaurants. The attention to detail is unmet. I think there were 3000 guests and 1400 crew ??. Our stateroom: We were on deck 7 and had two connecting rooms. Our balconies also were connecting which gave us more space so we could all be outside at the same time. We had a double bathroom - one had toilet/sink and the other had shower/tub/sink. Huge plus! The toiletries provided are the good stuff they sell in one of their shops on the ship. Wonderful stuff!! We had plenty of storage. Double closet (separate). There is also storage above the desk area. The bed sits high enough to provide storage for your luggage. We just used our luggage to store our dirty clothing. The drawers close by themselves. Nice! We had the same room steward the entire cruise. He did an awesome job. Constantly refreshing towels and cleaning. Different animals made out of a blanket every night along with Ghirardelli chocolates. Special touches. The adjoining room had a bunk bed above the couch that the steward put down at night for our grandson. He even put Cars themed sheets on the bed for him. Again the special touches. What can I say! Food/Dining: We had the later dining option which worked out great for us. It allowed our grandson to take a late afternoon nap so he was ready for the show/dinner in the evening. We took advantage of the dining rotation every evening...it's your choice. They do have the buffet open as well. Our servers followed us each night. They were amazing. We interacted with them more than anyone else on the cruise. Our grandson felt like a prince. I think they took to him as we were fortunate to have some extra attention at the end of every dinner. They work some very long days but always have a smile. Saying "see you next time" was very difficult at breakfast on the last morning. They even took time out to come and see him at Castaway Cay. Such special memories we have. The food was amazing. Serving that many people at a sit down dinner is quite a challenge and they do it very well. They remember your drink preferences. They cut up our grandson's salad every night. Puzzles and magic. We had breakfast at the buffet every morning. Nice selection but not as elaborate as the all-inclusive resorts we've been to. We also had lunch at the buffet some days as well as the other included food venues on the pool deck - pizza, sandwiches/fries, fruit, wraps, salad, cookies. You could help yourself to soft service ice cream pretty much any time - pool deck. There were two beverage stations with soda, water, ice, coffee on both sides of the pool deck. It was nice to be able to fill up our own water bottles vs. having to pay for bottled water. We did not eat at any of the other restaurants so I can't comment. There was a coffee/pastry shop on the pool deck but I didn't even go inside. Pools: I would say Disney has done a good job of offering different options. The main pool area consists of a wading pool and another small pool that's deeper. So overcrowded most of the time. There seemed to be plenty of chairs but people do save them in the morning even though signs are posted that it's not allowed. For those who like quiet, there are options...adult only areas. The "pools" are not large but they were not overcrowded so it was nice to be able to get away from the chaos for a bit if you wanted to read or take a little nap. The crew was constantly cleaning. Life vests for the little ones are provided. We brought one from home but didn't need it. The Aquaduck was a hit. The line could be very long. There was also a Mickey slide for the kids who weren't tall enough to go on the Aquaduck. Cleanliness: The BEST crew ever! They handed out wipes at dinner every night and as you walked into the buffet. The restrooms were constantly being cleaned. They encourage using extra paper towels to open the doors as you exit but more often than not there was a crew member manning the door. Everything was spotless - inside and out. We were in awe at the level of cleaning that takes place while the ship is at port. The ship looks new. That is not an easy task. Shows/Activities: The shows were awesome! The talented staff is in every production. Very professional and the special effects are the best. They work hard. The activities staff and cruise director work very hard to make sure there is plenty to choose from in regards to shows and activities. Our grandson didn't take part in many of the activities. Character signing of course but not the organized stuff. He did spend about 45 minutes in the kids club. That was one thing we really didn't take advantage of. Themed events such as Pirate Night and Star Wars Day at Sea - people really get into dressing up. You can go as simple or as extravagant as you want. Anything goes. I had found a Luke Skywalker costume after Halloween on clearance...should have been looking for a pirate costume as well. I did find a hat right before we left so our grandson wore that along with the bandana that is provided to every guest. Alcohol: Disney allows one six-pack of beer or two bottles of wine per adult guest to be brought on the ship once boarding and you can do the same at each port. We brought on initially but didn't purchase anymore during the cruise. We found that the deals for alcohol were not that great in the ports. Alcohol on the ship is not inexpensive. My husband and son purchased the beer mug and could have it refilled for the cost of a smaller size. The drink of the day was always very good and less expensive. During dinner specialty drinks were also on the menu for an additional charge. Shopping: There are several gift shops on the cruise with a nice selection of merchandise. Castaway Cay also has shops with different merchandise. Ports: We ported at Tortola, St. Thomas and Castaway Cay. Unfortunately a huge NCL ship was following the same route as us so the port was very crowded. St. Thomas had three ships in that day. Tortola was rather disappointing. It's a newer port with nothing close. We walked off the ship and took one of the open air taxi buses. It wasn't a rough ride but they drive fast and it's up and down the hillside. Lots of short curves, etc. The taxis there are in rougher condition in comparison to St. Thomas. The beach we went to was overcrowded. Had to pay $5 per beach chair and $5 for umbrella. The taxi cost us $8/person each way so was not cheap. But what do you do. Nothing to do within walking distance of the ship. St. Tomas was better. We had actually booked an excursion consisting of snorkeling and a beach. The water was ROUGH on our way to snorkeling destination. I increased my motion sickness meds (I was wearing patches and added Bonine). There were other boats in the same area we were. Too crowded to be snorkeling in fairly rough water. The beach we ended up at was rocky where the catamaran anchored. Very difficult to walk. Further down the beach was better. No chairs. I cannot sit on the beach without a chair so that was disappointing. St. Thomas has quite a few shops at the pier as well as a Senor Frogs. We stopped there and had some drinks and a couple of appetizers. $$$$$$$ for what you got - I had heard that previously but we've never been there. The food quality was ??? and the price was over the top for the quantity. Oh well!!! Castaway Cay was great - Disney owned so it was awesome of course. The water was cold...not Disney's fault! They do this well. The food was great (lunch). Any other food/beverages were additional cost. You can rent paddle boats, water trikes, snorkel equipment, etc. Gratuities: You are given gratuity slips to present to your room steward and dining staff. It's based on a specific dollar amount per person in each stateroom. Our total was almost $500 (five people) for the week. It's automatically added to your room bill. You can adjust the amount if you wish through guest services. We presented them at dinner on our last night. Other: We brought towel clips which came in handy to hold our towels, etc. to our pool chairs. When we ported, the cruise ship had a bug repellent station set up so you didn't really need to bring your own. We did have our own supply. They provided towels if you went on an excursion booked through Disney. We brought towels from our stateroom when we ported in Tortola (to take to the beach). You can purchase a few toiletry and medical items on the ship but if you want something specific, bring it with you. I had a sore throat and developed a horrid sinus infection on the ship and I really didn't find much other than cough drops. Nothing like spending a week on a ship and coming home sick. The air in the staterooms is very dry. My husband finished the book we brought for him and we were able to find him a new book from a very small selection in one of the shops. They do sell alcohol in one of the shops but you can't take it with you until you debark from the ship. No irons in the rooms. There is a laundry area on all floors I think. I did bring a portable steamer so only had to iron once. I had read there were no clocks in the rooms so we brought small ones - didn't need them. There is a blow dryer provided - in drawer in desk. You have to dry your hair in the sleeping area - not the bathroom. Be sure to use the specific plug in. Lots of people decorate their doors with magnetic Disney items. We did not take advantage of this. I had planned to in advance but ran out of time. Read Less
Sail Date February 2017
We loved our trip on the Disney Fantasy! Just about everything lived up to the high expectations we had and was well in line with other good reviews I've seen on this site. Embarkation was super easy. We had a port arrival time ... Read More
We loved our trip on the Disney Fantasy! Just about everything lived up to the high expectations we had and was well in line with other good reviews I've seen on this site. Embarkation was super easy. We had a port arrival time of 11 and pretty much breezed through security and check-in. We did have to wait another 30-45 minutes to board though. If you're staying near the port the night before, I'd highly recommend taking an Uber to the port that morning. We had a car from Hertz and had planned to take their free shuttle after turning in the car but the place was a zoo (there were 3 ships going out of the port that day) and we didn't want to wait 20-30 minutes. The uber was well worth the extra $13. If we were to do this again I'd probably turn the car in the night before rather than dealing with the crowd that morning. Regarding embarkation, I was eager to get on the ship so took the earliest slot I could get. We found ourselves waiting around for 30 minutes or so after checking in and taking some photos before they started boarding. I'd probably pick a port arrival time of noon or so on my next cruise as my kids were super antsy by the time our boarding number was called. Our stateroom (8596) was awesome! Veranda room midship/starboard side. Plenty of room for the 4 of us (me, husband, 2 kids ages 4 and 6). Vench, our stateroom attendant, was fantastic! Can't say enough good things about all of the service on board in general. My kids loved the Oceaneer's Club and Lab and spent several hours every evening there. They love to swim and love the sun so we spent most of the ship days at the pools, on the waterslide, or on the sports deck but once evening came my kids really wanted nothing to do with us and preferred the club. My husband and I loved that! We'd get drinks at one of the bars (Meridian and O'Gills were our favorites) and just relax. It was awesome! The adult areas of the ship were fairly quiet which makes sense on a Disney cruise but we loved being there in evenings for a couple drinks. It was a great way to unwind from busy days. Star Wars Day at Sea was so fun and my daughter loved the Princess meet & greet, seeing Anna & Elsa, and meeting several other characters. My daughter had her hair and nails done at the Bibbidi Bobbidi Boutique and my son did 30 minutes in the sports simulator and both really liked those experiences. I found everything around the activities to be well organized. The Disney service was impeccable. That alone made it worth the price we paid. The food in the main restaurants was was pretty good. Definitely not the best I've ever had but certainly not bad. Our servers (Simoun and Dewa) were fantastic and I'd ask for them again if ever on the Fantasy again. They were friendly and helpful and great with the kids and weren't too pushy about good reviews or tips. My husband and I had dinner at Palo one night and I'd certainly recommend that. It was superb food and service. We made stops in Tortola, St. Thomas, and Castaway Cay. Tortola was by far our favorite! We didn't do any excursions, choosing instead to take taxis to island beaches on our own. In Tortola we went to Cane Garden Bay and had a fantastic day. The people, beach, food, etc were all amazing. It was very easy to get a cab there. The port area is small (brand new and very nice) and the cabs were lined up. We shared with another family going to Cane Garden and setup at Quito's once on the beach though there are multiple beach bars renting chairs and umbrellas up and down the beach. The cab was $26 plus tip each way. Quito's gave us an umbrella and chairs for free. Beers and food weren't too expensive and I thought the food was delicious. They also took credit cards. The water was warm and clear and my little ones could easily play in the water all day. Our cab driver came back to pick us up in the late afternoon but had we wanted to leave earlier we had his card and the bartender would have called him for us. They also have free wifi at Quito's so it was nice to catch up at home a bit. On St. Thomas we took a cab to Magen's Bay. Getting the cab from the ship was similar to Tortola. It cost about the same as well. Magen's Bay was gorgeous and easy for my kids to swim but the place was packed! Literally wall to wall people on the beach. We were one of four ships in port that day so that probably had something to do with it as I know it's a popular beach for the cruise crowd. There was also only one place to get food and drinks and rent chairs so it was super crowded. It did take credit cards though so that was nice. If we ever go back to St. Thomas we'll be finding a different beach to go to or taking the ferry to St. John. Castaway Cay was also gorgeous and being the Disney island it was immaculately clean and setup perfectly. If you're planning to spend time at the family beach, I recommend getting off the ship and finding an umbrella/chairs pretty much as soon as you're allowed off the ship. We were ready to go when the ship docked so we had our choice of places at the beach but within 45 minutes of being there, every other space was taken. The water here was colder than the other beaches but I expect it was pretty typical for February in the Bahamas. Debarkation was also smooth. You have to be out of the room by 8am so we got a quick breakfast at the buffet and left around 7:40. There was a bit of a line at customs but it moved well. We were out of the building by 8:30am. We hired a private transfer to get us back to the Orlando airport and that worked well too. I wouldn't hesitate to do another Disney cruise! We loved every minute of it! Read Less
Sail Date February 2017
We waited for two years to take this cruise and alas it was not EVERYTHING that it was cracked up to be. I am a firm believer that great customer service is what makes a very memorable experience. We expected "Disney" level ... Read More
We waited for two years to take this cruise and alas it was not EVERYTHING that it was cracked up to be. I am a firm believer that great customer service is what makes a very memorable experience. We expected "Disney" level customer service but alas they were below par and unfortunately ended up being below average which was disappointing. Here is a breakdown: - Shows: Among the best. We loved each more than the previous and in this area, Disney lived up to its high standards. - Waitstaff: this was probably the most disappointing of all. We had heard exceptional reviews and went in with pretty high expectations as a result only to be treated with B rate service. Our waitress was catty and the waiter somewhat awol/ - Food: Overall, Meh... Again, not everything it is cracked up to be. Although we did get to experience Remy and it was fantastic. I highly recommend it! - Kids Club: our kids (3 & 6) loved it. But I was not a big fan of as a parent was the fact that all the age groups have access to the same areas. - Spa: loved it and recommend it - Character breakfast: somewhat chaotic, not very well planned and mediocre decor. We did Dr. Seuss on carnival magic and they far surpassed what Disney had to offer. - Adult activities: We consider ourselves veteran cruisers and I expected Disney to have better comedy shows and adult entertainment which was not the case. My favorite hangout was the Skyline bar which is definitely one of a kind. However, I also found that I kept comparing activities offered to the Royal Caribbean Allure of the Seas which has a carousel, zip lining, surfing, flash mob- overall fantastic adult entertainment. Read Less
Sail Date January 2017
Arrival: ship is docked away from Old San Juan. Did not like that you could not just jump off and tour the town like other cruise lines. Needed a taxi for sure! Computers were slow and lines were long. Glad we went snorkeling and ... Read More
Arrival: ship is docked away from Old San Juan. Did not like that you could not just jump off and tour the town like other cruise lines. Needed a taxi for sure! Computers were slow and lines were long. Glad we went snorkeling and beached it before we arrived at 1:30PM. They did not announce our family as we entered. Not a big deal but my kids were looking forward to that part because they heard it from friends. Once we got on board there was no staff to help direct us. On carnival, there were lots of people directing us. Being our first time cruising, we didn't know if we went up or down to find our levels. Eventually by trying one, we figured it out. The food for the buffet upon entering was great. Really pay attention to the times though. Things are way different on Disney than other lines, Short window for lunch buffet. Missed it next day and had to eat other things. Not as good as buffet; king crab legs, jumbo shrimp, tenderloins, etc. Really really good. The soft pretzels were cold. When they say Cheese or Salt, it is cream cheese by the way. Hard and not good. The pizza is not good either. So much better on Carnival. Loved the sodas are included! and hot chocolates. Did not really like Tritans dining. It was nothing special. Teens not happy with food choices; duck, seafood, lamb, etc. We told the waiter we would just go to the buffet. He said "it is closed by now." (buffet window for dinner very short too) Waiter brought them a burger and buffalo wings! So nice of them. There was not any entertainment or anything to make that dining fun! Loved the other two rooms. No one really dresses up so don't fee like you have to! We had plenty of room in our ocean view. Def much bigger than other cruise lines. Shows were very very good! Liked that all three nights had one. Not used to going to an early show before dinner. PIcked late dinner thinking we would see a show after dinner. Still had to get ready the same time as everyone else on ship. The 3D movies were really only offered during shows or dinner. You had to give up a show or dinner to see most. We did see a very late 11:00PM show but that was really really late for us. Castaway Cay was pretty. Weird how everyone goes back to the ship after 2:00 buffet shut down. Deserted! Didn't like the adult beach area. Water shallow and signs said "No swimming area" Confused, we left. We liked the food. Ribs were good. Saw turtles, rays, huge fish and sunken things while snorkeling. Water very cold. Had a wet suit top that did help hold heat. Bahama weather very iffy in Jan/Feb. cloudy day means it feels much colder! Kids liked the ice cream but disappointed that Disney's actual site says Eye Scream has toppings for the ice cream. We asked about it and they said no. It is wrong on site. Also read about fruit smoothies, found them but they were extra. Small disappointments didn't ruin the trip though. Also, the pools are fresh water and heated! Even the kids slide! We kept our bags so we could go to the buffet early and get off early. We were off the ship by 7:30 so we could get our rental car at Port Canaveral at 8:00. Got our car and off by 8:20. Got to Disney by 9:20 :) It was weird having the mandatory drill just as soon as you get on board and sit down with your food. It took so long to get on and then had to go to drill; pretty much everyone felt like they lost the first day of vacation. We wanted sun and had to stand in line and muster drill with the last remaining drops of precious sunshine (from snowy PA residents). Could not watch pulling out because you would have to give up show if you ate second or dinner if you ate first. Never had that happen before on other lines. Didn't like that! Read Less
Sail Date January 2017
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