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Disney Magic

Disney Wonder

Disney is taking really good care of the Wonder

Palermo (Sicily)

The Disney Wonder is the last ship I sailed pre-pandemic in January 2020.  Although the ship looked in decent shape then, DCL had the Wonder spend some time at a drydock during the pandemic and the room and common areas felt "refreshed" although nothing significant had changed. This near 25-year old ship, on the outside, looks better than some of the 5 years old ship from a major competitor...

This cruise was special in many sense... It is one of the last Panama Canal cruise for DCL in a while... DCL had started to relax some on board safety measures, allowing for some (limited) deck parties, varied entertainment was offered every night... and so on.  It did fall short on a few minor aspects vs previous Panama Canal cruise, especially as it relates to the lack of variety in character interactions (no special character days, main characters rotating through maybe 4-5 outfits).

There was a lot to like about this cruise: The food in the main dining room was excellent, and service exquisite. The food at the main buffet was also fairly decent. The cabin size is good, with plenty of storage. Everything in the room was in working order, with no maintenance issues. Housekeeping throughout the stay was great. The area we were in was fairly quiet... the only noise issue is having the room located right above the main theatre... (more on that later) The quality of the entertainment was "near normal", and had enough variety to not get bored. The photography team spent quite a bit of time outdoor to catch unique shots, with port of calls, sunsets, the ship... or the Panama Canal, in the background. Indoor, they had some new backgrounds I had not seen before which was good for a change. Staff at guest services were friendly, when needed. Kids venue were easily available and offered suitable entertainment options.  Some special touches such as cold towels, outdoor pastry and juice table, frozen fruit bar during the Panama Canal crossing made things a bit more special. Puerto Vallerta and Cabos were excellent port of calls, and Cozumel wasn't too bad either.. but we were there on a Sunday... and had been there 6 weeks before... so I think we had our dose of Cozumel.  Cartagena itself was so-so... but the port area is actually nice... with some sort of aviary and large Columbian gift ship. There was some, limited, Panama Canal merchandising on board and overall, the merchandising offer was good. Spa services were running almost normally and the Rainforest room, men facial/shaving were great experiences.

On the things that could have been better during this cruise... there were a few minor things: The food at Palo was just a little bit off vs standard. I was on the Fantasy a few weeks before and the food was somewhat better and fresher at Palo there. Now, it is clear that the ship had some provisioning issues as you'd sometime see an odd brand of something showing up on some days at the buffet and in the last couple of days, they were starting to run out of a few basic things... That might explain why Palo was not up to its usual standards in term of food (the service as excellent). On a few nights, there were rehearsals in the WD Theatre and the room being right above... there was some noise.  Finally, having to skip Grand Cayman made for a cruise that was more sea intensive than port intensive... with activities at near normal... but not normal just yet... having the opportunity for an extra sea day or two would have made things a but better.

All in, I am really glad we took this cruise. It was safe, fun and it is always special to be part of a more unique itinerary

All in

My husband and I have been on cruises before (Carnival, Holland).  Our kids had not cruised before.  Had heard so much about Disney cruises.  Wanted to try.  Booked the cruise just 6 weeks before sailing.   This is the first year Disney has sailed out of New Orleans and initially the cruises had filled up.   Then I heard rooms had opened up, and the timing worked out for us, so we did it.   Great decision.  Gorgeous ship.  Outstanding service, as one would expect from Disney. Kids loved it so much they sobbed the last night.  A 5th night would have been nice, but it’s what we could do at this time.  So many great activities for kids AND adults.  Amazing shows - very high production value.    Food was DELISH!   Buffet was so good - super-wide selection and everything was fresh.  Loved the three dining rooms - Triton’s, Animator’s Palate and Tiana’s Place (my favorite).  If you are considering a Disney Cruise, do it!!!

First-time Disney cruisers - AMAZING!

We chose this cruise to celebrate my granddaughter’s 10th birthday. Since she has enjoyed visiting Disney World in the past we felt this cruise would also be special & give her memories to treasure. I must say that the cruise staff was friendly & helpful. Staterooms were larger, clean & comfortable. Food was equivalent to other cruise lines. Activities were numerous but not truly family orientated. Most activities were held in the Oceaneer Club were children participated with other children & in my opinion, were geared for children less then 8. The club actually reminded me of a locked ward. You could bring your child there early in the morning & leave them there until late in the evening if you wanted to. I witnessed many parents do exactly that-lock their child in claiming safety & then they would go off & do whatever, mostly drinking. For a family orientated cruise drinking alcohol was greatly promoted. At ports, more time was spent getting to a Ship excursion then actual time available to enjoy it. Communications regarding when your transportation was returning to your ship & were to  get that transportation was poor.

Not as Expected 

Tallinn

7 day cruise left us feeling left out and shorted for our money.

Captain said winds were too high to port in Jamaica.... never tried again.  4 other cruises were able to port on the same day.  So we literally were at sea for no reason missing out on what was promised.

If he was able to dock in San Juan (terrible storm) he could have dock in Jamaica.  Disappointed with not docking... disappointment with lack of internet.... disappointed with water bottle package... 

care team in kids department needed more experience when dealing with kids.

However, loved the beds, loved the two bedrooms, loved the adult center!

Won’t book a Disney Cruise again.... not worth the price if they can’t deliver!

Probably wouldn’t have been so disappointing if we knew other cruiselines couldn’t have dock.... captain cared less that it ruined our trip.  He is known for not trying and just making decisions.

Captain missed the memo

Our family and friends choose this cruise out of our nearby port of Galveston. We Grandparents are experienced cruisers (52x). This is NOT a luxury cruise, the young kids were not thrilled with the care centers, entertainment ok for kids but very poor for adults,and food was extraordinarily bland and unavailable. Very limited food available after a show for hungry kids waiting for late dining ( after he show they missed eating in the childcare and the pizza is closed and no buffet. What!!!??  dinner hours--any other cruise line ship has multiple options. Doors were rarely handicapped available or stroller friendly and on 2 occasions closed hard on me struggling with a stroller. Service was OK. My sister, a first time cruiser and unaware of UNPOSTED costs, ordered a smoothie which did not have a properly fastened lid and subsequently spilled all over her---the response at customer service was "we'll look into it". Yes, we finally got the charge reversed and 2 bags of popcorn as an apology after I addressed their response. On debarkation there are no comfortable waiting areas and the restrooms were non functional or out of toilet paper..

We immediately went to another cruise on Carnival Fascination (old and small) and it was an amazingly positive experience reminding us how bad Disney was. An apology for a delayed unwashed window was a bottle of wine. Food was extraordinary. Sorry for those who think Disney is good.

So disappointing

For 1, the people were GREAT they are very sweet and make you your #1 priority 

All foods are good dinner good lunch good breakfast good room service is the best and day care or youth clubs for kids and teenagers is the best program I was in edge and Vibe and they treated me great and showed me around the show and play is a must if you want to be blown away me a 14 year old loved all plays you will love this cruise the basketball court is open 24/7 and don’t play like 5 hours a day because then you won’t be able to walk like me

Best cruise ever

Our family are huge Disney Cruise fans as we've been on both the Disney Dream & Fantasy. For the holiday, we've decided to book a 4 nights cruise on the Disney Wonder from Galveston...and we're sad to say it was a huge disappointment. Our party consisted of myself, my significant other, our 5 years old daughter and 2 years old son. Prior to cruising Disney's smaller and older ship, we've been told that some preferred the smaller ships over the bigger ones because the staff & crew are more attentive, etc. However, from our experience, it was the exact opposite. The exceptional service that Disney was well-known for was almost non-existent on our trip. Below are some of our experiences on the Disney Wonder:

Day 1 - Our dinner for the first night was Animator's Palate and we were told it would be the highlight of our cruise. It was a disaster! We had to wait 20 minutes for the Assistant Server to come with our water. After filling our cups with water, he didn't even bother asking us if we wanted something else to drink. I had to catch him before he took off and asked if our kids can get some apple juice. At this point, our kids were beginning to get fussy because they were bored and hungry. I had to walk up to one of the server and asked for crayons so they can color their menus (which is also a mini activity book). On our previous trips with Dream & Fantasy, crayons would already be at the table when we arrived. After ordering our drinks, we had to wait an additional 10 minutes for our drinks to arrive. And all this time, we were not offered a menu to look at and our main Dining Server was nowhere to be found. After a good 30 minutes after arriving, we were finally presented with a menu and was allowed to order. The food tasted terrible, not on the same caliber as the Animators Palate on the Fantasy. We were upset and shocked at the service we've received and wished we would've just done room service or quick food service instead.

Day 2 - The Princess Gathering was unorganized and chaotic. They did not hand out the tickets like on the Dreams or Fantasy so people who did not sign up ahead of time was still able to line up for pictures. 

Dinner on the 2nd night was much better than the first night - they didn't take 30 minutes to come and get our order, but we still couldn't get over how inattentive and disengaged both our main server and assistant server were. On our previous cruises on the Fantasy, if you've ordered a Sprite on the first day, the next day when you showed up, a Sprite is magically already at the table waiting for you. This time on the Wonder, they could careless what you likes/dislikes are...hell, they didn't even know my son is allergic to diary although I've disclosed this on our reservation. The only thing that we enjoyed actually enjoyed at dinner was the food and show at Tiana's.

Day 3 - We ate at Palo for dinner but was unimpressed with the service as well. Our server was nice but the way she carried herself made us felt like we were eating at Applebees and not a fine dining restaurant. She was very casual..which was ok but it was not something you would expect from a "fine dining" experience.

Unfortunately, we didn't get to finish our meal at Palo because the Nursery called and asked that we picked up our son. They claimed he had diarrhea but we questioned this because he went #2 when we got back to our stateroom and it was normal. He was not running a fever and seemed completely fine. Apparently, a couple of parents was also pulled from Palo because their kid had the runs as well. We were instructed to bring our son to the Medical Center before they could take him again. We were hoping to have him cleared quickly so we could grab dinner since we barely ate. But come to find out, the Medical Center was closed (this was about 6:30pm)...something the Nursery should've told us before we tried making our way there. The staff at the Nursery was giving all of the parents an attitude as well. Our son, of course, was cleared the next day but we cancelled our reservation with the Nursery based on their lack of professionalism and at that time we've just had enough. 

Day 4 - For our last night, we dined at Triton's and their food had to be the worst on our trip. Triton's menu was the exact same as the Royal Palace on the Disney Fantasy but the quality and taste at Triton's was way sub-par. Even after 4 days, both our servers were inattentive and never once interacted with our kids. We've been ordering hot dogs for our son, who's allergic to diary, for almost every night. If we were on the Fantasy, there would be hot dogs for my son at the table as soon as we arrived. But on the Wonder, we had to wait for more than 20 minutes while the placed the order with the kitchen (although we made it known that he loves hot dogs and would be happy to be eating it for every dinner).

Conclusion: If we could go back in time, we would rather book Fantasy rather than Wonder. We only cruised Wonder because we live in Texas and the port of Galveston was much more convenient. But our experience was so bad, we would be willing to do the extra traveling to Florida for our next cruise. The only good experience we've had on the Wonder was Tiana's Restaurant, their shows, and our Stateroom Host.

Disappointed

It was our first cruise as a family and my 12 loves Disney the rest of us are fans but not as much as she is. The ship was very nice the rooms were nice and the pull out bunk beds were ok , the top bunk had a picture of peter pan which was a nice add on. The dining was a little better than average but we don’t have a fancy palate so anything would have been fine we had been leaving tips for the servers each night but they were still charging us separately each night. We had to work things out with guest services, but in the end everything worked out. The buffet was nice for lunch and the food shacks were a nice quick way to get a meal. I liked how they had a soft drink dispenser available to refill, however anytime you would want to get a drink without paying for it you would have to go all the way to the top deck. You should definitely bring refillable cups ti make it convenient so it won’t run out so fast. The  entertainment was targeted towards the kids but if you are a big fan of Disney you will enjoy them. The character meetings were nice but on the last day of the cruise the seas were so rough the camera people had to sit down in between each picture and for “rare” characters like tinker bell the lines were enormous. I recommend getting the Disney cruise line app so you can like the events you want to go to and it will notify you ahead of time so you can get in line early.There are lots of crafts and trivia for the adults, but for the older kids there wasn’t really anything to do so we spent most of the time either in our cabin or at the pool. The pools were nice the family pools have a movie playing and on the other side of the ship there are water slides that aren’t too big for the little ones to enjoy. We booked a port adventure through Disney and overall it was good my kids seemed to enjoy it, however they wouldn’t allow us to take pictures. This cruise was amazing for our first time according to my 12 year old, but I wouldn’t recommend the cruise if you aren’t a big fan of Disney and are older than 18 and don’t have little ones.

Great for kids not so much for adults 

This is a quick summary of our great Disney cruise.  Getting to the ship in Galveston was easier than I remember from previous cruises.  Could be that the smaller Disney Wonder was the only ship there.  I dropped my group off at the dock and zipped over to EZ Cruise parking, caught their shuttle and was able to caught up with my bunch as they were going through security.  Had one problem in that the porter did not pick up my roll-on bag and no one caught it till he left.  Probably could have given it to another porter, but didn’t.  My wife was very generous to “allow” me drag the bag to the ship.  There was an opportunity to take your own pictures with painted Disney characters in the typical cruise background and we did take numerous shots.  

Overall it was a fantastic cruise with and for young kids.  Lots of activities and playrooms for kids so parents can do their own thing for short periods of time.  Kids need to be at least 2 yr old to be left in an activity room.  Younger than that, a person has to pay a $9/hr babysitting charge or limit somewhat what you do.  Not sure why someone would want to go on a Disney Cruise with a under 2 yr old child since it is so geared toward kids and an under 2 year old just does not experience the fun of a Disney cruise.   Not sure what the upper age limit for kids would be but think it would not be very exciting for a 16-17 year old teenager, although there were teenage activities and area on board, and shore excursions to enjoy.  It is just that I did not see any teenagers taking pictures with Mickey or Donald or Goofy or any of the Princesses, but did see a lot of parents doing so, along with Grandma and I.  

There are adult areas on the ship to escape to while the kids are involved in activities, but I can not attest to the adult area other than I walked through or peaked in them, since as Grandpa, I had to do a lot of help shuffling kids to pictures and dancing with all the Disney characters, Princesses, hair makeup, splashing in the kid pool etc.  I can say for a 3 to 10yr old, it was overwhelmingly exciting and our 15 month Grandson was constantly hyper, and surprised seeing a giant duck, mouse and dog.  Without kids, I would opt for a cheaper adult cruise cause a person is paying for all those kid activities that Disney makes available, and there are a lot of them.  I was overwhelmed at all the kid cool play and activity areas.  Wish I was still a kid. 

Off ship tours in Cancun and Grand Cayman are the same as I had on several other cruise ships so there was nothing special that I was aware of.  For this cruise we had to pull Grandparent duties and pick tours our Grandkids would enjoy while the parents did more adventurous tours.

Dining room dining on the ship was fun and interesting.  Disney has it set up that you rotate between the three different themed dining rooms.  The rotation was enjoyable and made for interesting dining and you got to experience the different dining rooms.  The food and service as you would expect, was great.  You have to be sneaky to get the Mickey ice cream bar since only kids get it.  I made sure I sat next to my 15month old Grandson who I insisted wanted one each night.  Only made the formal dining room for breakfast one time since the kids had activities.  It was nice and relaxing.  The buffet line for breakfast and lunch had an excellent variety of items and my favorite, butter pecan ice cream, which I tried to eat the ships supply.  This was the first cruise I have been on that Soda water (Cokes+ others) was free and I tried to drink my money’s worth!

During the 6 day cruise, there were two outstanding night performances and the Mary Poppins 2 movie.  The kids just went crazy during FROZEN and Disney Dreams and really enjoyed Mary Poppins 2.  These are shows you do not want to miss.  The only complaint I voiced to the ship crew was that one individual consistently would wait till 5 minutes before they opened the doors to the Disney theater and cut in ahead of everyone.  There were always good seats available but I just did not accept that as good behavior after many of us waited in line for 30 minutes.

I can offer these tips. If you take a enjoyable Disney cruise, be sure to download the Disney app before you get to the ship.  I do not think you can download it once on the ship.  It enables you to Text to other member of your party on the ship although you can use the ship wireless phones to call each other.  We used both methods to stay in touch.  Bring several empty water bottles so you can refill them on the ship.  Bottled water on the ship is expensive and you want water when you go ashore.  We brought 2 empty bottles each.  Need suntan lotion for laying around the pool and on shore.  Band-Aids, I can’t go anywhere without needing them.  Disney has one theme night where everyone dresses like a Pirate or something.  It was listed among the travel info, but we did not see it.  Bring one of those big tote bags to carry cloths, shoes, towels if you plan to tour off ship.

All in all, the Disney cruise was outstanding.  The service was unbelievably great, food excellent and all kid activities had excellent supervision with lots of demonstrations to amaze them.  It is something a kid would remember for a long time.  I was told Grandpa would get to relax by the pool most of the time with small kid duties, and, like a fool I believed them.  I was exhausted at the end.  Would I do it again?  Our group is already planning for a Disney Christmas cruise in 2 year.

Exciting Christmas Cruise

We took our granddaughter on the cruise of a lifetime.  Ship was incredibly clean, well organized and the staff was unbelievable. The only reason for the less than 5 was due to the subpar food on the formal dinners.  Everything seemed rushed and the Meals seemed to be prepared and served after cooking under a heat light for hours.  Avoid the oysters Rockefeller and the lobster tail.  The characters were very accessible and the meet and greets with frozen girls and the princesses were heavenly.  Our cabin seemed brand new with everything working and fresh linens daily.  Cabin staff were incredibly nice and remembered our little ones name (nice touch).

The dolphin excursion in grand cayman was very well organized and not too pricey.  Negotiate the cost of prints they want to sell them!  Cozumel was mostly a bust - rain and didn’t feel safe wandering around too far from the ship.  The sales folks are very aggressive and tries more than once to lure our little one with toys etc.  just not comfortable.  All in all this was a trip of a lifetime.  Get the meals right guys.

Heaven for a 4 year old

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