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1 Helpful Vote
Sail Date: March 2019
This cruise was nothing but amazing! Beyond our expectations. We came well prepared with lots of U-tube videos and FB groups so we knew what to expect. Even if you don't do that the staff was super helpful. The wait staff took ... Read More
This cruise was nothing but amazing! Beyond our expectations. We came well prepared with lots of U-tube videos and FB groups so we knew what to expect. Even if you don't do that the staff was super helpful. The wait staff took care of all our dietary restrictions with no issues. Our kids enjoyed that they knew exactly what they wanted every night. My kids love d the unlimited ice cream! The food was fantastic! We went on a couple of excursions through Disney. We felt well taken care of and safe. The private island was not crowded and we had lots to do and nothing to do at the same time. Our room was clean and set up so nicely every night. Our room attendant was over the top with taking care of us. We ordered too service once and really enjoyed it! Food was hot and us parents enjoyed that we could have a glass of wine on the deck in our room at night! The entertainment was mind blowing. Every night!!! It was like going to a live theatre all the time! My kids were screaming with delight at the end of each show. There was lots to do and nothing to do at the same time. The balance and options were endless! I would totally go again! Best way to do Disney!! Character meet and greets were better than Disney World! Read Less
Sail Date: February 2019
We were a family group of ages girl 4, boy 5, mom 45, aunt 50, dad 52, and myself the grandmother 76. It is hard to find a family vacation that will suit such a disparate group, but we settled on a Disney cruise out of Cape Canaveral. ... Read More
We were a family group of ages girl 4, boy 5, mom 45, aunt 50, dad 52, and myself the grandmother 76. It is hard to find a family vacation that will suit such a disparate group, but we settled on a Disney cruise out of Cape Canaveral. This was a good choice. Since the little ones could go to the "kids club" for many happy hours and give their parents a break, and there was a small adult pool area for we single women to escape the noise, it worked quite well for everyone in our party. The children were kept so busy and happy, they cried when they had to leave the ship at the end. For the children and their parents it was a great success. Adult areas were a disappointment. There was no library. When I inquired I was directed to Cove Cafe, the extra pay specialty coffee area. It had 5, count 'em 5, books! There were a few old magazines, too. No other reading material was on board. Disney movies played on outdoor screens, in an indoor theatre and all were available on the stateroom TV all the time - which is what they wanted us to watch. The adult pool was tiny with an attached bar, so it was usually crowded. Mostly people stood in place chatting with drinks in hand, their buckets of beer on the side of the pool. It was impossible to swim. The children's pools were larger but with kids in water wings, throwing beach balls and splashing about it was not a place to swim either. We had adjoining balcony staterooms 8520 and 8522 which are quite far forward, but this was intentional to try to get away from some of the noise and thumping of children's feet running up and down the corridors. Amidships was where the atrium with loud music, kids screaming, shouted amplified instructions for games, and endless lineups for meeting the Disney characters went on day and night. Many families with babies and small children tended to have cabins amidships or aft where it was quicker and easier to go up to the buffet and the children's pools. Being forward was quieter and the little ones were able to nap in the afternoons if needed. It also my single daughter, who found the constant noise (and unrelenting music even piped into the hallways) rather oppressive as the week went on, was able to retreat into our quiet stateroom for a break. The ship is huge. It was a long way to walk from forward to aft. As the grandmother with fairly recent foot surgery, and I arrived with a folding wheelchair, anticipating the long walks. My single daughter pushed me in my wheelchair at times, but the hallways are carpeted making pushing it a bit difficult, so more often I walked slowly with my cane. On the other hand, the wheelchair was handy as sort of a double stroller to push the little ones around when their legs were tired. I saw some other older people who had rented electric scooters from Disney to get around the huge ship, and if you have someone in your party who has mobility issues, I would recommend that instead. The Caribbean ports were fine, and Castaway Key was lovely as a beach day. But Falmouth Jamaica was not a Jamaican experience, it was no different than a nice shopping mall in Florida. Designed with a new pier including a large new pretty shopping area fenced off from the rest of island, there was not much to do except shop. Beaches were 30 minutes away and to get out of the fenced area to find a taxi involved a long walk through all the shops to a gate at the end with security guards. We didn't bother. The adult pool was vacated. Most of the regulars had gone ashore, so I was actually able to have a couple of short swims that day in the adult pool. . Embarkation and debarkation went smoothly. Restaurant service was excellent. We were assigned dinner each night in one of the 3 restaurants. Two were nice, especially Royal Court, but Animator's Palate had screens all around the room, and a constant Nemo show running with loud dialogue. It was meant to entertain the children but they weren't interested, and we adults couldn't hear each other speak. So since we were assigned that room for three nights on a 7 day voyage, we were not happy. After one night in Animator's Palate we didn't go again and were forced to eat elsewhere. However, we were able to eat in an extra pay adult specialty restaurant, Palo, while the children were looked after in "kids club". It all worked out in the end. The ship is kept spotless, and the crew are constantly cleaning both inside public areas and the outside of the ship. Despite many small fingers and little runny noses, with hand sanitizer gel and cleaning wipes everywhere, we never were concerned about germs or getting ill on board. Read Less
2 Helpful Votes
Sail Date: January 2019
This was our first Disney cruise and I was so nervous about the amount of money it cost. However, I get the whole Disney cruise thing now. If you have kids it’s the thing to do! The daily entertainment was great. The nightly shows were ... Read More
This was our first Disney cruise and I was so nervous about the amount of money it cost. However, I get the whole Disney cruise thing now. If you have kids it’s the thing to do! The daily entertainment was great. The nightly shows were amazing! Broadway quality. Food was, for the most part good. We found the dining room service to be a bit uneven. Great one night, poor another. We did really enjoy the different themed dining rooms. Castaway Cay was one of the best parts of the cruise. By far the best cruise ship private island I have been to. A few minor complaints: 1) If you want pics with characters be prepared to stand in line. Especially on Marvel day. 2) the kids club is not a technology free zone. The kids are encouraged to play with video games and iPads. I found this very disappointing for Disney. 3) The dining rooms are loud! If your child (or spouse) is sensitive to noise bring hearing protection. Overall a great experience and we will probably do it again. Read Less
3 Helpful Votes
Sail Date: November 2018
Our 26 family members have been planning this cruise for over a year . My wife and I sail with Celebrity Aqua twice a year, so are used to fabulous food and over the top service, others had sailed RCCL, and one Silversea. But for most of ... Read More
Our 26 family members have been planning this cruise for over a year . My wife and I sail with Celebrity Aqua twice a year, so are used to fabulous food and over the top service, others had sailed RCCL, and one Silversea. But for most of us, this was our first Disney. I think to sum it up, they have a very devoted following, so they don’t try as hard to please as other lines. Embarkation was slow. The port has no embarkation side and debarkation side, so everyone is going against each other to enter and leave. You wait in the terminal over an hour to get on. Our rooms were ready and perfectly clean. We loved our room host, who was fabulous. Now, you have the same wait staff in the dining rooms each night. This is great if they are great but.....We waited at least 15 to 20 minutes to have our drink order. So we learned very quickly to bring our drinks with us to the table each night. We also waited the same for our food, which was just ok and consistently room temperature. Even the soup was cold. We had the turkey one night which was so dry you had to wash it down with water. I would expect this on a discount line, but not the most expensive one we had been on. Cabanas had very inconsistent hours. One time half was open, and the other closed. My first morning I woke up at 630 and went to get coffee, to be told “ not ready yet” Breakfast with eggs not until 730! I am used to standing in line ordering my eggs and enjoying a hot breakfast. Not so. It took 10 min to fry an egg, so the choice is taking already cooked eggs from a dish, and toast from a dish, all Luke warm. We all joked that when we got off the ship we could have a hot meal! The French fries and chicken tenders were hot. Ok enough about food. Several family members had to do some work, which brings us to the internet package. 1000 mb for $89! No unlimited package! You can churn through that in one day, just checking mail. To say rip off, is an understatement. And connectivity inconsistent. I’ve had better connections on Transatlantics. And when we went down to talk with WiFi person, he was either at a meal or gone. The characters were the highlight, and the clubs for the little ones wonderful. The tweens were not as happy with their offerings. The ports were great and excursions excellent. So... Not sure about Disney. RCCL has many fund things for kids, a new water park planned on their private island and better food. And for the adults, Celebrity hands down for everything! Read Less
7 Helpful Votes
Sail Date: November 2018
This cruise was basically the third change we had to make to our vacation plans thanks to work schedule. We originally booked our cruise with Allure of the Seas, but watching too many videos of that ship I had the impression that the ... Read More
This cruise was basically the third change we had to make to our vacation plans thanks to work schedule. We originally booked our cruise with Allure of the Seas, but watching too many videos of that ship I had the impression that the Oasis-class ships are nothing but mere floating malls in the ocean - no theme, no character. We wanted a cruise that was going to be memorable before I head to a long deployment. After much deliberation, we went back to the Dream as our last cruise with them three years was exactly just that - it was magical. This cruise went out exactly the same way as we had it three years ago. We got our transportation arranged from the airport, and the whole embarkation process was smooth like before. Once on the ship, we had our cabin on the tenth deck, middle, just below the pool deck. I found our location to be very convenient to wherever we needed to go. We had access to two nearby elevators, and the pool deck are just a deck up. We also noted that our balcony is directly below the pool deck, so like an awning, it was well protected from the elements which I found nice. The room itself had shown some age to it. I'm not sure when and if the ship have ever been refurbished, but with my OCD, I quickly found scuff and wear marks on the light switches and fixture parts that have been heavily touched through the years. Expecting a premium product for this price, it was hard for me to see past that glare of the wear. Our embarkation lunch at Cabanas were not too pleasant. It was way too crowded, open tables were hard to find, and I found some of the servers unwelcoming. Once we got our seats, we did find the food less desirable than the last time we were on the ship. We brought these issues to management and were given immediate answers to our concerns. Over the following days, we experienced the same magical moments that we had the first time we cruised with these ship. Public spaces were clean and looked just as ornate as before. For those that haven't cruised on this ship, Disney did not spare on the small details in creating their theme on the ship. Their shows were of Broadway caliber, especially beauty and the beast. Their character meet and greets were always a hit with the kids, if you don't mind waiting up to a half hour. And because this was a holiday themed cruise, they went over the top for showcasing Santa. As well, their pirate show fireworks on the top deck was an extravaganza. Hands down it was the coolest experience I've ever had at Sea. Our day at Castaway Cay was just Divine. I still can't forget how beautiful and perfect the island looked. It didn't feel over crowded and there were ample opportunities to just unwind and take it all in. Buffet services followed us there and it was great. No complaints. Food was something that this ship have to at least revamp. It was almost the same menu we had three years ago, so we were not as excited this time. Also, we were not served lobster on this cruise, not one time, which I found surprising. On the other hand, we were able to enjoy our previous favorites instead. I was about to write off Disney from our future cruise consideration after this trip, but what made us book another future cruise with them is the fact that our daughter had the best time of her life at their Kids club while the peace of mind it gave us allowed us parents to enjoy our own time at Sea. I don't think we even want to risk trying that out with other cruise lines and be disappointed. Another biggest factor that made us decide to book another future cruise with them is their customer service. They truly went above and beyond to ensure that, despite the issues we raised, we had a magical experience on this ship. Our guest manager was exemplary, and nothing short of commendable. When we disembarked, we felt highly satisfied that the cruise fulfilled our expectations. So much that we ended up cancelling our Royal Caribbean cruise for next year, and ended up prebooking our next Disney cruise with an even bigger family in tow. Disney cruises are not the cheapest out there, but the many repeat cruisers we had on board can't be wrong on going again for the Disney experience. With the amount of people already prebooking their cruise, we can't be wrong on making that decision either. It's simply the best cruise experience for families, and definitely something to strongly consider if you've never cruised with Disney cruises before. Read Less
3 Helpful Votes
Sail Date: June 2018
Son wanted to cruise on Disney. I didn’t care. I personally would rather go back to Disney World. We had a good experience for the most part. Our servers were excellent & friendly. I’m not a fan of sharing a table, other people ... Read More
Son wanted to cruise on Disney. I didn’t care. I personally would rather go back to Disney World. We had a good experience for the most part. Our servers were excellent & friendly. I’m not a fan of sharing a table, other people didn’t have to, my son had an issue with it. I wish we were told prior. We bought the $300 photobook with the thought they would take pictures of us. That’s the biggest joke ever. We got 58 pictures of us, probably 15 were nice, we had to look for people to take pictures of us. We approached one lady to ask her to take a picture of us, she said no, I only take pictures in the dining room. If you do the math, that’s $5 for each picture. It’s a ripoff. This was the biggest disappointment of the whole cruise. When I ask my son what he liked the most, he says the detective game. Read Less
5 Helpful Votes
Sail Date: May 2018
Let me start by saying the majority of the crew aboard the Wonder were excellent! The food was nothing special and the fact that Pirate Night took place at 9:45 at night made me wonder if was for adults or children??? However, my ... Read More
Let me start by saying the majority of the crew aboard the Wonder were excellent! The food was nothing special and the fact that Pirate Night took place at 9:45 at night made me wonder if was for adults or children??? However, my review will focus on a 7-page, comprehensive, formal complaint I sent following the cruise which included solutions, with the Disney Cruise Line regarding numerous and dangerous accessibility issues that we experienced on our May 16, 2018 cruise with our disabled daughter. Our daughter requires the use of a transport-style wheelchair any time she is out of the her home or out of the stateroom. We also copied our formal complaint to Cruise Line International Association, Department of Justice ADA and The Open Doors organization. The serious accessibility issues that we encountered onboard the Wonder are as follows: 1: Elevators that are too small, doors that do not stay open long enough and door sensors that are inoperable. 2: Exterior to interior thresholds are impassible on Deck 9 without assistance. It took 3-4 adults to get our daughter over the threshold on Deck 9 (Pool, restaurants, coffee shop, movie theatre, etc): 2 people to lift her wheelchair, and 1-2 people to hold the doors open! 3: Severely limited number of automatic, ADA, entry doors. The one ADA door that we found did not stay open long enough to even push our daughter through it before it began closing. 4: A treacherous and narrow gangplank was used in Victoria BC, which had 2 very steep switchbacks. Prior to disembarking, we consulted with a crew member at the entry gangway, who assured us, that the gangplank was, "fine," for disembarking with our wheelchair. In reality, it was very dangerous, and took both my wife and I, and all of our strength, to safely get the wheelchair, and our daughter, to the bottom of the steep gangplank. Upon re-boarding the Wonder, there was no assistance available, or crew member present, to help us push our daughter back up the treacherous gangplank. We were forced to plead to a fellow passenger who we did not know to ask for help to push our daughter back onto the ship. 5: There is crucial accessibility information that is intentionally being omitted and hidden from Disney's Special Services Information form. In addition, there are NO warning signs, call buttons or crew members present to offer assistance in the areas of inaccessibility. Nor, are any of the major accessibility issues listed above "revealed" in any written, online or onboard materials. A representative from the Executive Offices of Disney Cruise Line, called me to respond to our complaint. The essence of the response was dismissive, to say the least. Instead of taking responsibility and caring about what happened to our daughter, and ourselves, onboard the Wonder,she, instead, chose to blame our travel agent, stating that she should have informed us that we needed to complete the Special Services Information form prior to our cruise. Fortunately, 100% of the time, we do not require any assistance when traveling with our daughter. We do not use accessible staterooms, require airport assistance, or any other type of assistance from anyone, at anytime. Nothing on the Special Services Information form applied to us so we did not complete it. Had the Special Services Information form disclosed the magnitude of the accessibility issues onboard the Wonder for persons with mobility issues, we would have had a reason to complete it. The only thing worse than the blatant negligence displayed onboard the Wonder in regards to accessibility, was how the Disney employee handled her response to our complaint. She took NO responsibility, whatsoever, for any of our complaint issues. Instead she blamed our travel agent and blamed us for not completing the Special Services Information form, inferring that had we completed it, assistance would have been available to us at all times. Absurd! Again, had the accessibility issues outlined above been "revealed" on the Special Services Information form, we would have "known" to complete it. A supervisor did call us before completing our review and smoothed things over and was very professional. That call does not excuse the accessibility issues but the issues were handled very professionally by the supervisor. We will NEVER entrust our disabled daughter's safety and security to a Disney Cruise Line ship ever again. IF YOU HAVE MOBILITY ISSUES, THINK TWICE BEFORE CHOOSING DISNEY CRUISE LINE FOR YOUR NEXT CRUISE. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise because we had heard so many good things about this cruise. We were 3 cousins traveling with a disabled adult in a scooter. Exiting the boat was a nightmare for a disabled adult. Everyone was lined up on the third ... Read More
We chose this cruise because we had heard so many good things about this cruise. We were 3 cousins traveling with a disabled adult in a scooter. Exiting the boat was a nightmare for a disabled adult. Everyone was lined up on the third floor cattle car style ready to leave. After several phone calls to guest relations we were told that his rental scooter was to be left in his room and transferred to a wheelchair. Finally, we then were told that he had to leave his scooter on deck three. When we arrived on deck three it was packed with people and this elderly person was forced to wait in line for almost an hour. Why aren't provisions in place for disabled adults with assistance vehicles provided with priority exiting strategies. As a result he missed his ride home forcing us to delay our transportation home because we could not leave him alone on the terminal to fend for himself. The cruise lost it's magic for him. I wanted this cruise to be special for him and it was a nightmare trying to get him off the boat. I questioned guest services several times about the procedure for exiting with a disabled adult. I was assured that it would be seamless and easy for him. How hard is it to plan for the few disabled people that were on board a pleasant and early exit strategy for their luggage and transportation before the general guests on board exit the boat. In addition the food on the boat is mediocre at best. We have been on other cruises and the food is much better. However, service in the cabin and dining was excellent. I slept on the sofa that was converted to a bed. The mattress was horrible. I asked guest services to rectify the situation. Nothing was done with the awful mattress. No phone call from guest services was received instructing me that this issue could be resolved. Read Less
Sail Date: August 2017
Me, my mom, and the rest of my family went on a Disney cruise, the Disney Dream, to the Bahamas. It was a 3 day & night vacation, and during the drill, I went down and later back up more than 200 feet of stairs. Almost as tall as ... Read More
Me, my mom, and the rest of my family went on a Disney cruise, the Disney Dream, to the Bahamas. It was a 3 day & night vacation, and during the drill, I went down and later back up more than 200 feet of stairs. Almost as tall as the Citrus Tower in Clermont. The thing is that at my destination, me and my family went onto the Atlantis park, and went into the pool. I went on a lazy river with my mom, filled with several short and surprising waterfall drops in caves. The 1st few hours there were fun and I had lunch and drank. It was all fun until the last few hours, where my sister waited to go on the big waterside. It was h e double hockey sticks, I was getting hot and thirsty, and I saw the ship out at the distance, and I wanted to go back in there so badly, but it wasn’t until after another few hours that my sister waited and finally went down the slide. 4 Hours for a Water Slide!?! 4 hours is 240 minutes, and 3 hours is 180 minutes. I was glad I was in the water the whole time, but I was getting heat exhaustion and I was covering myself with water. I was dehydrated, among the most I’ve ever been. Once she was done and I was back in the ship, I was SO relieved to feel cooled off and hydrate myself again. Yet 3 or 4 hours or more out in the sun without water will really do a number on one, and I’ve gotten sunburn as well, even though I was covering myself with water. The worst areas were my shoulders and upper face, and my arms. I was tired and I felt like my sister, after waiting in line over 3 or 4 hours, was dehydrated and heat exhausted as well, though at the 2nd half of the line, she was covered in shade. So she must be lucky, and I was the real victim. I will NEVER forget, and after remembering this, I feel like I never want to go on another cruise vacation or to the Bahamas again. Read Less
8 Helpful Votes
Sail Date: May 2017
We decided on this cruise for our 4 grandchildren and their parents because they have wanted to cruise for a long time, and it was short so we could see if they would enjoy a cruise. It was too quick. Turns out they love cruising--at ... Read More
We decided on this cruise for our 4 grandchildren and their parents because they have wanted to cruise for a long time, and it was short so we could see if they would enjoy a cruise. It was too quick. Turns out they love cruising--at least on Disney. Disney did a superb job with customer service, cleanliness, activities, and food. Of course, since it's Disney, there are lots of kids. After the first day, when everyone was getting on and figuring out the ship and getting to their rooms, things calmed considerably. I also want to give Disney grand credit for the way they handled children with disabilities. As a former special needs teacher, I was so happy to see that they go out of their way to give these kids and their parents a super vacation. When they got character pictures made, the photographers took extra time so parents didn't feel rushed with their children who might need specific poses or time in and out of wheelchairs. They made sure they could ride the Aquaduck. They made sure they could get in the pools. These employees did such good work with these children. The customer service is almost above and beyond other lines. My husband and I have cruised Princess, Holland, and RCL. Those are great lines, but I believe Disney has better food, better looking ships, and better customer service. The service shows up particularly in the dining rooms. Our waiters at night, Alex and Santiago, were at their top-notch best with the kids and the adults. No request was ever turned down. They kept the kids laughing and served early so that they didn't get to bored with the long dinner. Certainly through no fault of Disney we didn't get to do a lot at Castaway Cay. The wind and seas didn't cooperate. No parasailing, no water trikes, no snorkeling so the kids mainly swam. They were disappointed as were we, but again, this is no one's fault. As many have said in their reviews, the pools are small. It seems Disney could make the pools a little larger so more could get in. There is no room for swimming which is understandable with so many kids, but it was at times shoulder to shoulder. The clubs were fun, well managed, and they can locate your children at an exact spot when you come to get them due to the bracelet the children wear. Incredible! My 12 year old grandson loved his independence on the ship and making new friends. A complaint I would have, and others I talked to on the ship had the same complaint, is that Pirate Night comes at the very late end of the day on Castaway Cay. Everyone was exhausted. Many kids were in tears by 10:30 when the party started. The fireworks were a great added touch, but many of us were wondering why the party couldn't have started at 9 or so since it's dark by then. Also on the last night, Pirates of the Caribbean didn't start until 10:45 pm. You must have your luggage outside by 10:30 pm, and it's a very early morning with breakfast at 6:45 a.m. I loved the disembarkation process. Go to an assigned dining room--no buffet or room service--eat, get off the ship. No waiting for your number to be called as you sit in an auditorium or bar somewhere. We were off and through customs by 8:30 a.m. Disney is more expensive, but there are free sodas, ice cream, wonderfully varied and well prepared food in the dining rooms and in the Cabanas buffet (kids can have chicken tenders, mac and cheese, hamburgers, hot dogs as many times as they like), incredible people serving passengers, officers visible, a great many activities for kids in and out of the clubs, friendly characters who go above and beyond as their characters, patience with young children, and a beautiful, clean ship. They provided us with a couple of things we had forgotten and checked us in to our return flight and printed boarding passes. It's also worth noting that although the photos are expensive, when you take your children to the character meets, you can take your own pictures, and the photographers get out of your way and let you take your own photos. I think it goes without saying that since Disney ships are kidcentric, go with patience in mind knowing that everyone is there to have a good time. Yes, there are lots of kids just like yours who want to participate in everything, and they do make some noise. Happy noise! Read Less
1 Helpful Vote
Sail Date: January 2017
I love Disney, and cruising with Disney, but there was something that was just not right on this sailing. We were excited to sail on the re-imagined Disney Wonder after her dry dock. Unfortunately, she looked a little worse for wear than a ... Read More
I love Disney, and cruising with Disney, but there was something that was just not right on this sailing. We were excited to sail on the re-imagined Disney Wonder after her dry dock. Unfortunately, she looked a little worse for wear than a year ago (which was before the dry dock). I am not sure why the dry dock took so long as there were still quite a few areas in need of repair. Yes, they made changes to the atrium, and the pool deck, they added the duck tail, and they made over Parrot Cay into Tiana's Place along with other minor changes (like the kid area's and Cabana's), but they were not dramatic or overwhelming. I can not speak for the maintenance that was taking place during the other cruises after dry dock leading up to ours, but the entire aft section of our floor was a maintenance zone during our sailing. Not to mention the maintenance needs throughout the entire boat. Don't get me wrong, as I said before, I do still love Disney and their cruises, but I do not think the Wonder will be my boat of choice going forward. One final note. If you are at all sensitive to motion, I would recommend that you stay on an upper deck near the front. My son and I are not sensitive to motion at all, and we were both suffering from sea sickness. The addition of the duck tail may increase the fuel efficiency, but it seemed to make the boat more unstable. Read Less
5 Helpful Votes
Sail Date: December 2016
The cruise was a great experience overall. My husband and two daughters loved it. We went with the grandparents, uncles and cousins. The entertainment on board is the best. Don't miss any shows at the big theater. Our 5 year old ... Read More
The cruise was a great experience overall. My husband and two daughters loved it. We went with the grandparents, uncles and cousins. The entertainment on board is the best. Don't miss any shows at the big theater. Our 5 year old loved the Oceanears Club, our almost 3 years old couldn't join the children areas unattended, just with us during the Open Houses... that was a little problem because she always wanted to enter with her big sister, she had to go to the nursery that is a zone for babies and has some toys... she didn't love that but she went once. She isn't potty trained so she couldn't go into the pools, but she stayed at the splashes and love it! There is no place to sit at the kids zone splashes, so you get really tired after 1h watching them run over the small space; I would recommend to the Cruise Line to add a sitting area for parents. You can see some areas of the rugs and the cabin that have beed used a lot. Some areas need new rugs. The adults only places are great. This a family vacation for all ages, young, teens, singles, fathers, grandparents.... And don't expect to see the Disney characters all day long, they do short appearances, so you have to go when they are schedule for the picture and greeting. I thought after this trip we would be sick of Mickey, but no!!!! You have the right amount of Disney's characters! Read Less
2 Helpful Votes
Sail Date: October 2016
Our cruise was right after Hurricane Matthew,We didn't get in to Port Canaveral until 8pm Sunday because of the traffic going back into Florida. We stayed at the Country Inn and Suites, so we were at the port very quickly. Check in ... Read More
Our cruise was right after Hurricane Matthew,We didn't get in to Port Canaveral until 8pm Sunday because of the traffic going back into Florida. We stayed at the Country Inn and Suites, so we were at the port very quickly. Check in was fast and easy. We were able to take pictures with both Mickey and Minnie! Then it was time to board! I got goose bumps when our family was announced! That is such a nice touch. Since the Dream had been in port for a few days because the cruise before us was cancelled, our rooms were ready when we boarded. Our room, 8588 is a Cat 04B handicapped accessible room. It was very roomy. I ordered a scooter for my mom, and she had room to turn around and manuvuer inside the room. The balcony was nice. We spent a lot of time on the balcony while my grand prince was sleeping. Since this was a Halloween on the High Seas cruise, there were Halloween activities every day. We enjoyed the tree lighting and the trick or treating. Pirate night was awesome!.Although I booked time for Legend in the nursery, we never used it. The spa was wonderful. Dining was nice and the food was good. Our servers, were awesome and went out of their way to make sure Legend had food pureed for him. They even made sure we had turkey bacon and sausage at breakfast! There was too much to do, between our group events and ship events, that there is so much we wanted to do but didn't get a chance to do. I booked a placeholder for another cruise so that we can do the things we didn't get to experience! Castaway Cay is one of my favorite places on the planet! We were lucky enough to be able to share a cabana with some awesome people and we really loved it. I talked about this cruise a lot before we sailed, and a ton more since we've been home! I convinced 2 families to try a Disney cruise!!!! I'm still smiling!!! I highly recommend finding your cruise group on facebook or in the roll call. We had an awesome time and met so many wonderful people! Our group events were great (fish extender, trick or treat, meet and greet, pub crawl, etc) This was an awesome first birthday for Legend! He may not remember it when he's older, but he has pictures and autographs to help him remember. Plus more cruising as he gets older!! Read Less
4 Helpful Votes
Sail Date: October 2016
Disney is number one of the cruise lines. Fantastic service and clean ships. I've been on all of they're ships now. Booked for next year going on the Fantasy. There is a ton of things to do for the entire family. I would highly ... Read More
Disney is number one of the cruise lines. Fantastic service and clean ships. I've been on all of they're ships now. Booked for next year going on the Fantasy. There is a ton of things to do for the entire family. I would highly recommend anyone to take a Disney Cruise, especially if you have kids. All of there ships are great. My 2 personal favorites are the Dream and the Fantasy. Just the size and design of the ships are just amazing. I booked 2 cruise with the suite and it's spectacular! The room is so roomy. The food is out of this world. Love the Mickey bars. The entertainment is endless. They have so many different options for all people. The activities for the kids are great. Disney is spot on with they're service. I believe Disney cruise line has the best service out of all. Disney goes to the most amazing ports of call. Read Less
1 Helpful Vote
Sail Date: September 2016
Just got home after spending 3 nights onboard the Disney Dream. Our group of 13 had an infant, children, teenagers, parents, grandparents and married couple without children. Our first Disney cruise was mostly positive. The value for money ... Read More
Just got home after spending 3 nights onboard the Disney Dream. Our group of 13 had an infant, children, teenagers, parents, grandparents and married couple without children. Our first Disney cruise was mostly positive. The value for money is good and the variety of activities was excellent for our mixed group. The ship is well laid out, and comfortable once you are at any area. Our staterooms were excellent, well appointed and were cleaned twice each day. We had 2 connected rooms, accessible room and a double room, all family rooms with balconies on the 8th deck. The entertainment was excellent although more children centric, but if that is not your thing, this is not cruise line for you, so bring your child, inner child or stay out. The seating in the theater has some restricted views in some seats, something that we had to live with from the accessible seats on the 3rd deck level, but after experimentation we found the fourth level to have a better view. We had to be at the theater 30 minutes early as only couple of seats are accessible. The staff while courteous, are not trained to offer help to people with disabilities. The bigger offenses came from other guest who will run over you every step of the way, specially when you are getting on the elevator, getting on or off the ship or at anyplace that is crowded. Some people were kind enough to offer you help, while many others jumped in front of you as you slowly make your way leaving you at the back of the growing line. Based on our experience, I believe Disney should offer priority help to people with disabilities, not because they should not wait in line, but because other people are jumping the line. Overall I would say that we all had a wonderful time, and other than some minor difficulties in getting the Grandparents through frantic people From all ages, cultures and manor levels. We did a private tour of Nassau because we couldn't establish if the tours were suitable for people with disabilities, we were glad we did, as our guide gave us an excellent historic and scenic tour of the island with total controll for when and where to go. The only other complaint was with the seating at the resturant, we did not like our table the first two nights in the corner of the resturant and next to the serving station one night and in a separate room the second. We complained both nights and the head server insisted that this was, "what was reserved for us" he wouldn't understand that, it was done deal the first night but it was up to him to give us a better table the next night, then the whole thing repeated the second night, and he kept saying "this is what you reserved" and he could not understand that we did not pick tables and it is ok to have a bad table the first night but not every night, he finally understood and we had a reasonable table for the last night. Read Less
4 Helpful Votes
Sail Date: September 2016
This was our third Disney Cruise. Had it not been for poor experiences on shore excursions I would have given it an excellent rating. This ship, the Disney port staff and ship staff were excellent. In our opinion Disney Cruise Lines ... Read More
This was our third Disney Cruise. Had it not been for poor experiences on shore excursions I would have given it an excellent rating. This ship, the Disney port staff and ship staff were excellent. In our opinion Disney Cruise Lines is top notch and worth the price. Our dining room servers, Jimson and Gerry were GREAT!!!. The food was excellent. The stateroom was well maintained by our Host, Kenneth and the staff keeps the ship extremely clean the entire trip. The only bad experience on board was around the adult pool. DCL posts everywhere and announces that saving of seats in the theater and around the pools prohibited. However, on more than one occasion we could not get a lounge chair at the adult pool because people were leaving personal items on the loungers for more than 30 minutes and no one was enforcing the rules and removing their items. Very disappointed at this as everything else seems to be well controlled. Our experiences with the shore excursions was less than favorable. Our first excursion was Naples/Sorrento/Pompeii. Didn't really get any time in Naples. Had an hour and half to wander around Sorrento and catch some lunch and take pictures. To us this was plenty of time in Sorrento. We had a very nice lunch, did some shopping and got some nice pictures. It was then on to Pompeii. Pompeii was very interesting, but our tour guide, Karim, was hard to understand, moved and talked very quickly and the crowds made it very difficult to enjoy this interesting location. In Pompeii there was no time to take pictures or do any souvenir shopping. It was go, go, go. On the drive from Sorrento to Pompeii our guide spent all of his time on what appeared to be a personal phone call rather than pointing out potential interesting sites along the way or sharing any additional historical information with us. Our second shore excursion was a walking tour of Vatican City/Sistine Chapel/Coliseum in Rome. Unfortunately we did this tour two days after the Canonization of Saint Theresa, so there were a lot of tourists in town still. Again, the sites were interesting to see, but the guide was hard to understand, you had to take pictures while you were trying to keep walking, hear the guide and make your way through the crowds. The dress code and picture taking rules at the Sistine Chapel are very strict and adhered to which I can appreciate and respect. Out of 10 hour day of touring we had about 90 minutes to take pictures, eat lunch and look for souvenirs. This was only at Vatican City. No time at the Coliseum for anything other than walking around. As an additional note, the guide coordinator, Paolo, was rude and discourteous. He embarrassed my husband and I in front of the other passengers on the bus and talked condescendingly to many people on the tour. I realize there is a different culture and we need to respect that, but his treatment of us was UNACCEPTABLE! The female guide was very knowledgeable, but again hard to understand and talked very fast. It is very obvious that DCL has high expectations of their staff and hold them accountable if they do not meet the expectations. I know they probably don't have a lot of control over the staff on the port tours, but they do when it comes time to contracting with a company who provides the tours. DCL needs to make sure they let the companies they are contracting with what their expectations are. I would like to think DCL would have considered reprimanding Paolo on this tour and Karim on the Pompeii tour if they were employees of theirs. Next came Florence and Pisa. Florence was great! Our guide, Irene, was the best yet on the trip. She was fun and informative. We had 3 hours to tour Florence on our own. Was able to eat a great lunch, take time shopping and get some great pictures. Was not impressed with Pisa. Would have rather spent all day in Florence, but didn't know this until we experienced it. Our last port on the cruise was Villafranche/Monaco/Monte Carlo. We did a half day tour which part was walking and a one our little train ride. Our guide at this port was very nice and did a good job. We had 30 minutes on our own in Monte Carlo at the harbor. Because we returned to the port at 1:00 p.m. that day we could have toured Villefranche on our own, but we were so exhausted from running so hard and fast at the three previous ports we choose to go back to the ship and relax. I think this half day tour is also offered in the afternoon. I would recommend taking the afternoon tour as shops and things did not open until late morning in this port. If you take this cruise and plan to spend some time in Barcelona before or after the cruise I highly recommend booking a full day tour on your own with Barcelona Day Tours. They max their tour groups at 12 people and the price was great. Better than the price offered by DCL for this tour. This was the best land tour we had our entire trip. Barcelona is a great city with super friendly people. Would do Barcelona again, but none of the other ports. Yes, we will sail with Disney again as the ships, their staff, the service and the overall quality of the product is outstanding. However, we will take a much harder look at doing any port excursions they offer in the future. Feel we could have made better use of our time doing the ports on our own for the most part on this cruise. Read Less
4 Helpful Votes
Sail Date: August 2016
As a gift for my 50th birthday my family took me on the Disney cruise. This was my first-ever cruise and I did not know what to expect. The Dream was spotless, the rooms were immaculate and the staff was over the top attentive. The shows ... Read More
As a gift for my 50th birthday my family took me on the Disney cruise. This was my first-ever cruise and I did not know what to expect. The Dream was spotless, the rooms were immaculate and the staff was over the top attentive. The shows and other entertainment was amazing. Every morning there was a navigator paper in her room telling us the daily events times and places. There was an app for your phone called the Disney cruise and that helped us throughout our stay on the ship. Our first Port of Call was Nassau Bahamas and it was a very interesting does it. There was a cast member on the ship that advised us where to go, where not to go and how to shop for jewelry so we were able to know exactly what we were buying. He also told us if we had any questions about our purchase to have the store manager page him and he would come to the store and assist us. Our second Port of Call was at Castaway Cay, Disney's own island. Where we were able to do a 5K, have lunch and swim in the most clear water I've ever seen. Our last day was a baby. It was most relaxing and I was sorry that it was over. I definitely will do it again. Read Less
47 Helpful Votes
Sail Date: June 2016
The Great This may take a while. There were so many great things to mention. Disney is great with details. From the "Mickey" shaped face for my daughters ketchup, to the Disney themed menu each night, they really do a great ... Read More
The Great This may take a while. There were so many great things to mention. Disney is great with details. From the "Mickey" shaped face for my daughters ketchup, to the Disney themed menu each night, they really do a great job at providing those little extras in everything they do. The Oceaneer Lab and Club are exceptional. I could barely get my daughter to leave. The staff was friendly and courteous. The actual area was awesome. I wanted to go in in play! I also loved their security features. I never worried about my daughter while she was there. The cabin in clean and large. We actually stayed in a room with just a porthole and never felt like we were missing out or that the room was too tight. It was actually perfect for the three of us. I also LOVED that they had two interpreters for the hearing impaired at every show. We didn't need the services but there was a family there that did. I can tell you- they did an amazing job considering the length of each show. It must have taken a ton of preparation on their part. I am sure they don't receive enough credit so I wanted to mention. Dining in the 3 restaurants was always fun. I loved the Animators Palate. The food was pretty good although it wasn't amazing. The service, however was spectacular and my daughter could always get whatever she wanted even if it wasn't on the menu. The Bad The ports were just okay. We stopped in Newcastle, England (meh), Kirkwall, Scotland (huge disappointment!), Iceland and Norway (which were fab.) I really would recommend that Disney rethink the first two stops. They just weren't that great. Another downside- if you are a first time cruiser with Disney, you don't get on the "special" email about events going on. We overheard someone talking about the character breakfast or we would have never known. We also found out about the princess meet and greet after it was over. Sorry Disney but if I am paying 10k for a vacation, I should have the option to participate in these things. After speaking to numerous cruisers, there is definately a sense that the Castaway Club members are treated better. I get it to an extent, you have to give them perks but when the cruise director walks past your table to focus on those with gold or black lanyards (that they get when boarding), you feel slighted. The Ugly... The spa is a huge letdown. I enjoyed my massage and facial but they are obviously incentivized to sell you on items and they are super pushy. I can't tell you how many times I stated that I did not was facial cream, massage oil, etc. It really was uncomfortable. Overall, I really enjoyed this cruise and will use Disney again. We had a great time and my daughter was in heaven. Well worth the extra money. Just be aware of the downsides. Read Less
11 Helpful Votes
Sail Date: May 2016
We chose the cruise because of the wonderful time the family, eleven of us in total, had on the Magic in the Mediterranean. The embarkation was alright but it seemed like the staff were pressured. The ship at a glance seemed nice. My wife ... Read More
We chose the cruise because of the wonderful time the family, eleven of us in total, had on the Magic in the Mediterranean. The embarkation was alright but it seemed like the staff were pressured. The ship at a glance seemed nice. My wife is handicapped and our two grandsons were with us and when we got to the room I could not believe how small it was and my wife could not use the shower. I talked to the purser who was very apologetic and urged me to go the service desk to request assistance. I was by then fuming and asked to speak to the manager, the gentleman at the desk asked me to please let him know what the issue was. I explained and after 5 minutes he came back and escorted me to an accessible room which was wonderful, the staff moved our luggage to the new room and I took heart that things would be good after that. We found as time went by that the food was average in all the restaurants. The fast food on deck eleven was better than the formal restaurants. We informed our restaurant staff what we thought of the food and they apologized but I know there was nothing they could do about it so we left some plates more full than empty. You would think the kitchen would figure it out from comments and the amount of uneaten food! The servers we had were superb and engaged the kids with puzzles and games every evening, we would eat what we could then would go to deck 11 to finish eating something better. The public areas seemed no larger than the areas on the Magic and now much more crowded. If you jumped in the pools I don't think you would have hit the bottom for all the people. We scheduled to snorkeling trips on our own, not through Disney, on Tortola and St. Thomas, they were great. An example of the public area issue is O'Gill's pub, if was smaller than on the Magic and not near as nice. The waiter was not very good either. Overall the staff tried very hard to compensate for the environment but were obviously strained, some in the stores were under-trained. The movie and live stage theaters were nice.Everywhere we went was overcrowded and not very pleasant. We were all excited to get to Castaway Key and due to my wife's walking issue they asked us to sit on a bench in the sun, after 15 minutes we asked the cruise director if the taxi was coming and she promised if was coming. After another 10 minutes and a call from our family asking where we were we just walked to the tram and made our own way. A staff member at one of the island stores stated he did not know were to get something as he just came off the ship and did not know much. Another passenger told us were to go get the item we were looking for. The point here is the staff is under-trained and overwhelmed, this is overall Disney's poor management. I have to say I was happy to get off the ship. We will not do a Disney cruise again after this experience. The value is just is not worth the cost anymore. Disney smothered the magic with their efforts to make the almighty dollar! I hope that Disney World is not managed like this now or we won't be going there in the future either. Read Less
25 Helpful Votes
Sail Date: May 2016
This was my first Disney Cruise and my wifes 2nd (I previously did a Royal Caribbean - Mexico). At first I was a little apprehensive with it being a Disney Cruise. I didn't want it to be like a Disney Park and I didn't want ... Read More
This was my first Disney Cruise and my wifes 2nd (I previously did a Royal Caribbean - Mexico). At first I was a little apprehensive with it being a Disney Cruise. I didn't want it to be like a Disney Park and I didn't want it to be too "kiddish". As soon as we walked on the ship all those fears went away. It was truly magical. I was beaming from Mickey Mouse ear to ear the whole time. I told my wife "Wow, Disney spared NO expense on this ship". It was very Disney all the way which I found was a great thing. The Walk Disney Theater was huge and played first run movies. For example, the day before our Cruise (May 7th), Captain America: Cival War was released and we got to see it the next night.....for free (other than the cost of the cruise....LOLOL). We also saw Star Wars and Jungle Book. The atomsphere was amazing and at times had to look outside to make sure we where cruising and not just standing still...it was that smooth....yes, at times the ship rocked a little but nothing that made anyone of our party sick. The staff was absolutely AMAZING. We stayed on deck 6 (6062 & 6064) and our stateroom person/maid was Flory from Romania......she is now a member of our family. She took such great care of us and our special needs daughter (17) giving us extra blankets and making her bed up with special things....she even showed me how to fold some towels into a dinosaur and a monkey. When our daughter went to sleep and we went out to enjoy the night life, Flory made sure our daughter was ok and looked after her. When we left we talked to her in the hallway and my wife teared up and said we are so going to miss her. Our next cruise we are going to request her....and if we have to upgrade our deck we will pay the extra. My only complaint (and this isn't have anything to do with the staff) is that the quiet time is at 11:00pm, but kids and yes ADULTS thought it was ok to run up and down the hallway...up and down. I opened the door one time and saw a man about 6'2".....250lbs. stomping...as soon as he saw me he stopped and slowed down. I am going to make it a point to let Disney know that they should make an annoucement to remind people that people are sleeping and no one should be running down the halls. I wouldn't complain it it was during the day, but this is at 11:30 at night. If you have little ones to teenagers, there are tons of things for them to do and they have daycare for the little little ones. The dining staff are ABOVE and BEYOND the best. We had 2nd seating and our waiters where Mr. B (Buebline) and Mr. J. (Johnathan). They were the best and always went out of their way to make sure we had everything we needed. Mr. J had a puzzle for my nephew every night and and my nephew looked forward to it. He was also soooooooooooo funny....he had us in tears most of the time. After the first night they knew exactly what we drank and made sure it was there when we sat down. I know they study who they will be serving, but by the 2nd night, they knew all of our names. We will be requesting them when we go on another cruise on the Fantasy. We ate at 3 different restaurants...Enchanted Garden, Royal Court and Animators Palete. We all had our favorite....mine was Animators Palete because it was interactive (the walls).....it was a little louder in there. My wife liked Royal Court which was great, but not my favorite. On our last night we ate at Animators Palete and they gave us placemats that we drew characters on it. They then took them and animated the characters and played them on the screens later in dinner service....SOOOOOOOOOOOOOO COOL. The Navigator app was a life saver for sure. You could get everything that was happening on the ship that week. It was especially helpful in finding character appearences as well as adult activities and what times movies where playing. It also has a CHAT feature that was great to keep in touch with our party....and it was free. If you want Internet (other than on the ship) expect to pay big $$$. For example, 200MB of data is $100. My in-laws got that and ate that up in 2 days. I didn't connect to the internet the whole trip while on ship (only on land excursions) and I liked it....it was refreshing to UNPLUG from the world for a week and not check work emails. My only negative comment will be about "Shutters" (the photography people). They take professional pictures which are great of the character appearences and family pictures. They charge a little more than I think is worth it. For example....20 pictures (digital or prints) is $249.99. We had 103 pictures taken (the daughter met the characters alot....LOL). We ended up buying all the digital pictures (on a USB stick) for $249.99. This isn't the issue....on our debarking day, we where told that the USB would be ready. I went down and waited in line and waited my turn. When it was my turn, I gave the guy my stateroom number and he said "There isn't one available". He had enough nerve to ask me "Did you order them?". I showed him the receipt and he looked baffled and said "Give us 30 mins" I told him we are leaving the ship in 15 mins....he said to come back then......we did and it was ready. They have an area you can go to view your pictures digitally which normally isn't crowded...until the last night and then everyone wants to look....we had to wait about 20 mins. It would be nice to assign a time to come and look....again, this is my only MINOR negative comment. The entertainment was top notch and engaging. On the last cruise I took, I actually fell asleep in one of the shows.....not here. If you have small kids (especially girls that are into princesses) make sure the instant you get on the ship to get tickets to the "Meet the Princesses" (areial, Cinderella, Tiana and Belle) as well as Meet Elsa and Anna......they sell (free) out quick. Also, get tickets to the Character Breakfast (Princess Sofia, Mickey, Dr. McStuffins and Jake from Neverland Pirates)....again, they sell (free) out quick. The fitness room is nice and clean and has lots of treadmills and eliptical's and machines and dumbells. It isn't as big as a professional gym, but to help work off the drinks and food......perfect. I did the eliptical while watching the ocean pass by.....totally cool. If you are doing the cruise that stops at Castaway Cay they have a 5K race they offer for free and you get a free medal. Again, the first momment you get on ship, sign up. When we landed at Castaway Cay we all met in the theater and where able to debark first. The race was fun and great....WARNING WARNING WARNING...it was extremely muggy an humid and where the race runs you don't get a lot of wind or a breeze and it is tough (I have ran 12 races, everything from a half marathon to 12k's and many 5k's), this is by far one of the toughest. One person had to be picked up and have medical attention from passing out. So, drink lots and lots of water (they have water stations as you run). So, I guess that is about it.....hope you enjoy your cruise as much as our family did. Read Less
4 Helpful Votes
Sail Date: April 2016
My friend (another single mother) talked me into booking this Disney cruise as she had been on two previous Disney cruises. I will say that the customer service on the ship was outstanding! We had a late flight into Orlando and arrived ... Read More
My friend (another single mother) talked me into booking this Disney cruise as she had been on two previous Disney cruises. I will say that the customer service on the ship was outstanding! We had a late flight into Orlando and arrived at the port about 3:00 and it took maybe 15 minutes for check in and we were on the ship! No lines, no waiting! Our first cabin was 6080, a verandah that sleeps four. It was a little tight with two adults and a 10 and 12 year old, but since we weren't planning of spending much time in the room anyway, it didn't really matter. The Disney Fantasy is a beautiful ship with lots of places to go for "alone" time if you really need it! We were assigned to the late seating for dinner, which turned out to be a problem when both boys fell asleep during dinner! When we requested a change to the earlier seating, we were accommodated without hesitation. The dining rooms were all wonderful, and our wait staff could not have been better. The food at each meal was superb and when the boys had special requests (like ordering part of their dinner from the kids menu and part from the adult menu) the staff were wonderful. The second day we had a foul odor coming from the toilet room and called guest services to try to rectify the problem. They sent someone immediately to check it out and fix it. There was a temporary reprieve from the odor, but the next day it was back again. Again they came to fix it, but when it was clear that it could not be handled, they moved us to a different room (8088). This room was also a verandah room, but it had a Murphy bed in it and could sleep 5 people. The room seemed much larger, and we were very happy with the change. Guest services also sent little presents (chocolate covered strawberries) to our room to apologize for the inconvenience of having to move. The entertainment was wonderful, Broadway style shows that we really enjoyed. There were also movies playing around the clock so that if you were tired of the pool and sun, you could see a first run movie in the theater. I can't really comment about the kids clubs as my son registered for Edge (the tweens club) but only stopped in once or twice, opting instead to spend his time on the top deck playing basketball with the other kids that he met. The pools were too crowded for my tastes, and it was very difficult to get a chair in the sun without getting up at dawn and placing towels and other objects to hold the chair, but there were plenty of chairs on the upper decks that were away from the pool and great for lounging. The buffets and quick service windows on the pool deck were great for grabbing breakfast and lunch each day. We never had a problem grabbing a table for the four of us during any meal. Our only Disney port excursion was in Tortola where we did the Island Tour and Beach Break. You are loaded into safari taxis and taken on the most frightening ride that I have ever been on!! At times it felt as if we were about to go over the side of the mountain, other times we felt as though there was no way the taxi would be able to make it up the steep inclines and hairpin turns. I have been on many island tours, but this one scared me more than I can ever remember! When we arrived at the beach, there were three or four non tourist men, sitting at a table smoking the biggest joints I have ever seen. Apparently it is not a problem in Tortola, and was a source of amusement to my 12 year old. The beach was beautiful, there was a snack bar and small toilets near by. You paid extra for a beach chair and umbrella, but it was worth it. The next day we docked in St. Thomas, where we struck out on our own. We grabbed a cab to the Red Hook ferry ($10 pp), bought round trip tickets to St. John ($14 pp), then grabbed another cab to Trunk Bay ($6 pp). There was a $5 per person entry fee to the park and then once you got there you could rent chairs or snorkeling equipment relatively inexpensively (however you had to put down a hefty security deposit ($50) which was returned to you when you returned the equipment. There is a snorkeling trail that you can follow, with signs describing the coral, etc. The surf was a little rough the day we were there, so visibility was not the greatest, but my son enjoyed seeing a lobster and star fish, in addition to a few other fish that he couldn't identify. There is a small snack bar with drinks at the beach as well as some very aggressive sea gulls. But the food was good and the drinks were even better. The last day of the cruise we were at Castaway Cay which was our favorite stop of all. The water was clear and calm and just perfect. I was a little anxious about having to walk such a long way from the ship to the tram (a very long distance), but we went to guest services and explained that I had severe asthma and one of the children also had a problem and they lent us wheelchairs for use on the island. My son again spent the day snorkeling, lying on a float and riding a water tricycle (all of which cost extra) and had a great time. I don't think I came out of the water except to eat at the barbecue buffet. Overall this was a great trip, but, having cruised on other ships, I'm not sure that it was really worth the price difference. If you have young children who love seeing Disney characters, then this is the cruise for you! There are always opportunities to see the princesses, Mickey, Donald, and all of the rest of the group, but at 12 years old, my son was just not that interested in meeting them. Read Less
7 Helpful Votes
Sail Date: April 2016
We took two of our grandchildren (ages 9 and 11) and mom on a four day, three night cruise to Nassau and Castaway Cay. We didn't use any of the Disney child care as the trip was so short and we had plans off ship. The kids had a ... Read More
We took two of our grandchildren (ages 9 and 11) and mom on a four day, three night cruise to Nassau and Castaway Cay. We didn't use any of the Disney child care as the trip was so short and we had plans off ship. The kids had a ball. We find Disney to be an expensive cruise but they do things first class. Our granddaughter meet all the princesses and our grandson loved the pirate night. They enjoyed the shows (we thought they were a bit loud) and the dancers/singers were excellent. They spent most of their time on the ship in the pools and slides. Disney has lifeguards on duty which made our oversight a bit easier. The three restaurant dinning process was very nice and the food as good as our cruises on Holland America. My wife loved the shrimp and crab at lunch each day. The service was excellent with the servers taking extra time to entertain the children during and after the meals. Dress is casual for the entire cruise. I like to the gym and there was no charge for the standard classes. In Nassau we went to the Blue Lagoon for an encounter with Sea Lions. We had been there a bout three years ago and there have been some changes. But it is well worth the time and cost. The cruise ships had booked the entire day so we couldn't get a private reservation so we took the Disney excursion. The day at Castaway Cay was great for us. Mom and the kids went ashore as did most of the passengers. We had a nice quite day relaxing on board. If you want to do the water slides this is the time. We were very impressed with embarking and disembarking. It all went very quickly and smoothly. All in all a very enjoyable trip. A Disney cruise is very Disney in all aspects. Not something we would do very often but it is well worth it once in a while. Read Less
34 Helpful Votes
Sail Date: April 2016
My wife and I took the April 9 cruise offered by Disney on the Disney Fantasy. We are two seniors (68,69). The cruise was during many families spring break. The cruise director said there were 3800 passengers on this sailing so it was ... Read More
My wife and I took the April 9 cruise offered by Disney on the Disney Fantasy. We are two seniors (68,69). The cruise was during many families spring break. The cruise director said there were 3800 passengers on this sailing so it was pretty full. We never at any time felt that the large number of kids on board was a problem. Spent our pool and sun tanning hours on the decks reserved for those 18+. Never had a problem finding a lounge chair to lay on to catch some sun. So, if you are traveling without any children I would hit the adults only areas. We had second seating at dinner. Most families with children eat at the main seating. We like second seating as it is later and we don't feel we have to rush back to the ship from shore excursions. We see the first showing (6:15) of the shows whatever entertainment is being offered and then still have time to kill before our dinner at 8:15. We had terrific food servers. Actually, the main server, Ronaldo, was our server on the Disney Magic in 2011 on a Mediterranean cruise. We requested him in 2013 when we found out he was sailing on the Fantasy for our western Caribbean cruise. Requested him again for our eastern Caribbean cruise April 9-16. We booked a cruise for summer of 2017 and told our server that we would see him again! That would be cruise number 4 with him. By the way, his name is Ronaldo and he is absolutely the best. Our cabin was a deluxe family oceanview cabin with veranda (9112). Plenty of storage, and plenty of room for two seniors that's for sure. The split bathroom is a real plus. Our cabin hostess was Andrea from Jamaica. She was absolutely the best. Cabin was spotless and sparkling. Provided us with fresh, clean towels at least three times a day and we didn't even ask for it. Our cruise took us to Tortola, BVI, St. Thomas USVI, and Castaway Cay. Three at sea days also. It was a very nice leisurely cruise for us which we enjoyed immensely. When in St. Thomas do take in the Paradise Point Skyride. Amazing views from the top. We had no complaints about service, food, entertainment. This was our 6th Disney cruise and we enjoyed it because of the great service Disney provides. If you have time and also don't mind an extra charge of $30.00 per person, you should eat at Palo for brunch or dinner. We did both the brunch and a dinner and it was fantastic as usual. Disney probably is more expensive than other cruise companies but I believe you get what you pay for. We were docked next to the Carnival Splendor and let me tell you looking at that ship compared to the Disney Fantasy, it is a rust bucket. The Fantasy was spotless!!! Read Less
19 Helpful Votes
Sail Date: February 2016
We traveled on the Fantasy with extended family members and friends, from ages 9-87. Everyone had a wonderful time. The kids had a great time exploring the ship and using the tween and teen clubs. The adults enjoyed the various shows and ... Read More
We traveled on the Fantasy with extended family members and friends, from ages 9-87. Everyone had a wonderful time. The kids had a great time exploring the ship and using the tween and teen clubs. The adults enjoyed the various shows and tastings on board the ship. We have two in our party who need wheelchairs and the handicapped rooms were perfect for them. The only disappointment was how rude guests could be when you try to get a wheelchair in an elevator. We would be first in line to get on an elevator and able-bodied folks would push us out of the way to get in first. The service, both in the dining rooms and cabins were top-notch. Our main dining server continually asked what he could do for us to make our experience better. We never felt like the servers were too busy with other tables. We asked to have a favorite appetizer served during the remainder of our trip--no problem! One in our party asked for a full size crème brulee instead of a small portion included with two other desserts in a sampler plate--absolutely! Everyone we met, from the chef to the dining servers, to guest service were all pleasant and seemed genuinely happy to make our experience magical. Other cruise lines make the same trip for less money, but we definitely felt we got what we paid for--a magical vacation with lasting memories. Read Less
8 Helpful Votes
Sail Date: January 2016
I surprised my mom who is 70 with a Disney cruise for Christmas and it left on January 2nd. We flew into the Orlando airport and Stay at the Hyatt in the Orlando airport which was a great convenience. They have a n agreement with Disney ... Read More
I surprised my mom who is 70 with a Disney cruise for Christmas and it left on January 2nd. We flew into the Orlando airport and Stay at the Hyatt in the Orlando airport which was a great convenience. They have a n agreement with Disney so they took our bags right to the cruise ship the morning of our cruise so we didn't have to worry about it. My mom had mobility issues so I reserved a handicapped accessible room and rented a wheel chair and electric scooter from Care vacations for her. The room was huge and could fit everything she needed. Care vacation delivered the equipment to our room so we had no worries. We took Disney's Cruise bus from the Orlando airport to the cruise port and it was worth the piece of mind. As we waited for our room to be ready the Disney cast was very helpful and social with us. I had done some research and booked 2 port adventures that we accessible for my mom so she could use the wheel chair on them. We were able to take advantage of so many adult only options on the ship and on Disney's own island in the Bahamas, Castaway Cay. We had Brunch at Palo one of Disney's adult only restaurants and it was wonderful. We were spoiled rotten, they even brought a plate to my mom so I didn't have to get her food first and then mine. We also got massages and loved the adult only rain forest room. Our food attendants were wonderful and were so careful and helped me choose my food because I have a food allergy. Our room attendant was also so wonderful and the room couldn't have been cleaner. My only 2 suggestions and FYI's are there is always a long wait at the elevators and if you have a wheel chair or stroller it could be longer so plan ahead. The other issue we had with our massages. I booked them the first day I could on line so we would both have one at the same time. They day before I get a call saying they have to change the time of my mom's because the girl doing her massage had to go to a training. So my mom had hers in the afternoon and mine was a night. It kind of through things off and I thought, shouldn't they have known about this when I booked them or let me know before we left on our trip so I could have made other arrangements. I also didn't like that they tried to sell their products after the massage. The last thing I wanted to do was spend all of that money on products after I spent over $200.00 for a massage. I know the spa is an independent company hired by Disney but I think they could sell their products in a different way. Otherwise I cannot wait to go on our next Disney cruise. This was my third one and I will keep cruising with them. Read Less
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