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129 Disney Bahamas Cruise Reviews

This is the 8th Disney cruise that the family has gone on. We’ve done 7 consecutive years around President’s Day weekend, and one Alaskan cruise. It’s difficult for me to assess whether or not the number of times we’ve gone has ... Read More
This is the 8th Disney cruise that the family has gone on. We’ve done 7 consecutive years around President’s Day weekend, and one Alaskan cruise. It’s difficult for me to assess whether or not the number of times we’ve gone has simply taken away from the overall experience, or if service has deteriorated a bit. First off, the ship is always in very good shape. It’s spotless. It’s appreciative that Disney takes such care in making sure that it’s ships look the way that they do. We commented about the Carnival ship that was docked at Port Canaveral, and how tired looking the ship looked. Different audience for sure, but I would think that you still want people coming back. We’ve been on the concierge level the past 5 or 6 cruises. It’s expensive for sure, but for us it’s worth not having to wait in some lines, and to essentially have our own concierge working for a select few. Allows for more time to do other things. The room on our level is always nice. The people who take care of our room have always been the best of the best. They certainly go out of their way to make sure that everyone is comfortable. Dining is another story. The servers are always polite, and suggestive. The food has gotten to be a little tired. Same menu year after year. They are always asking how the food and service is in the dining rooms. The service was good this year. It’s been better. Over time it just doesn’t feel as though the service is as warm as it’s been in the past. Again, not sure if we’ve reached the peak, and now there’s not much that Disney can do to provide the WOW that we had the first time we were on the ship. We choose Disney for the expereince(s) for the kids, and even that is getting a little tired (same shows, etc). We haven’t gotten off of the ship in Nassau for the past 3 years. We’ve done everything that we’ve wanted, so to me it’s not worth fighting the crowds. Five cruise ships docked in Nassau. As a result there are thousands of people that flock to Atlantis, which I’d be upset if I were staying there. To fight the crowds there isn’t worth the hassle anymore, and it’s already expensive to do anything over there. Disney’s private island is terrific. It’s always our favorite part of the cruise. We have reserved a cabana for the past several years. Again, something else that isn’t cheap, but it’s much more serene, especially as the kids get older. Plenty of activities on the island. Always a great day. We’ve decided not to “renew” our trip for next President’s Day. If we do go somewhere, via cruise, we’ll explore other cruise lines. Disney does a lot very, very well. Might be time to see what else is out there. Read Less
Sail Date February 2020
This was my 2nd Disney cruise and my 3rd time cruising. The last Disney cruise was to Alaska on the Wonder, and it was the best vacation ever! So I made a prepayment and couldn't wait to go on another Disney cruise again. Well, this ... Read More
This was my 2nd Disney cruise and my 3rd time cruising. The last Disney cruise was to Alaska on the Wonder, and it was the best vacation ever! So I made a prepayment and couldn't wait to go on another Disney cruise again. Well, this latest cruise would only rate a 6 out of 10. Avoid rooms that have an adjoining interior door with the neighboring room, such as 1050 and 1052. My neighbors had an absolutely annoying kid who looked about 3 years old. Every single day and night, that cried and yelled, and coughed, usually around 7am, once in the afternoon as I tried to nap, and once at 11:30pm. The husband would yell at the kid, and even talking, they had to be loud. I complained to guest services but the lady said all the rooms were booked, so we could not be moved to another room. She told me I could dial 0 if they got too loud and mgt could talk to the family. We got 2 bags of popcorn and rice krispie treats as an apology for this lousy family being next door. I wouldn't say the cruise was ruined but this greatly diminished my enjoyment as every day I was cranky and sleep deprived. The other main negative was the extreme rockiness of the ship. The Alaskan cruise was very serene so I expected a similar seasick-free experience. Nope. Every night the ship swayed so much that you could see drinks shaking on the dinner tables and holiday wreaths swinging on the walls. It felt awful and gave me a headache one night. Weather was not warm enough. It rained on the day we stopped in the Bahamas and the water at castaway cay was very cold. It started raining that early afternoon and all the day's excursions were canceled due to wind. It only got hot enough for us to venture into a pool on the afternoon the day before leaving. However, soon after that, a kid defecated in the pool so everyone had to get out and it was unusable the rest of the day. The toilet in our room smelled mildly of old urine. I wiped down and tried washing all around the surfaces but could never get rid of the smell, but I didn't have the heart to tell the Filipino man who was our room attendant. Hair dryer was old and grimy from so many hands touching it-- gross. Pillows were lumpy and there was old grime in the corners of the bathroom; if I go again, I will only go on newer ships. Carpet in main areas, bench near theater were worn out. Cabanas seating was jam packed. Many food portions at dinner were so small it was laughable. Salmon one night tasted like burnt plastic, and the lemon pie seemed overbaked and tasted bad. My child had a hamburger that was dry and reminded me of cheap hamburgers from my public school cafeteria. All the cakes were dry and spongey. Cutlery is all big and heavy, not right for little kids to deal with. The coffee is watery, cheap drek in worn plastic mugs, unless you shell out more money for the cafe. I felt nickeled and dimed (or dollared?!) when we were charged for popcorn and a tiny cup of juice near the theaters, and of course you feel obligated to tip the poor 3rd world staff on top of it all. The photo package was something like $250 for the smallest package-- pass! I didn't get suckered into spa services but those prices are crazy too. Ok, good aspects: my kid loved the kid's club and kept wanting to go. Some if the food was excellent, like the soups and salads at dinner. Mashed potatoes, pizza, fries, soft serve ice cream are tasty. Service was mostly excellent although the servers kept taking our cutlery away as they cleared dishes. We wound up eating with soup spoons or even a knife. The shows were the best. Tangled and the John Cassidy show were surprisingly much better than I anticipated. Even my kid sat through them. Castaway Cay was beautiful and the lunch buffet was delicious. I wish we had 2 days there instead of the overly touristy/grimy Bahamas stop. Views from the ship were awesome. The tour of the ship for adults was interesting. Embarking and disembarking were pretty smooth. The cruise helps you check in your luggage and gives you boarding passes the night before, which was great so we didn't have to drag luggage around the next day. The Disney shuttle to the airport was nice and quick, with a video ad to make the time fly by. One other thing to keep in mind is that cruising during Xmas, a lot more people are sick. In addition to the constantly crying and coughing kid next door, everywhere we went on the ship, people were coughing. It's pretty off putting to be in a crowded theater as someone's hacking near you. So in the future, I will avoid cruising during cold and flu season. The last day, my obnoxious neighbors had their alarm clock going off at 5:40am for at least 10 minutes. I felt like throttling them. After a whole day at the airport, we returned tired, heavier, and still feeling like the rooms are swaying. It was an ok experience this time that I will not repeat. I don't recommend this particular time/itinerary/ship. Read Less
Sail Date December 2019
I am a Disney Fan, so I was excited to take my family on the Disney Dream cruise. I had such high expectations and for the most part, all of them were exceeded. The welcoming on the boat, made us feel so special. The shows and ... Read More
I am a Disney Fan, so I was excited to take my family on the Disney Dream cruise. I had such high expectations and for the most part, all of them were exceeded. The welcoming on the boat, made us feel so special. The shows and performances were like broadway productions. The restaurants, even the main dining experiences were 5 star A few things that I did not like The character schedules were for 15 min spurts and some characters had very few appearances, so with thousands of people on the boat, more often than not, a line was shut down. So we had a significant amount of missed opportunities. Similarly, since there was so much to do, you always had to choose what to do which is a good thing, but when you can't get a later time for things like the character schedule or a particular show, you start to feel like your missing out. Some character views were at 10pm, my children are sleep by then, to avoid tantrums, just something we couldnt take advantage of. I did expect the characters to have meals or appearances in the restaurants - so that was a missed opportunity They changed the port schedule (what days going to castaway ) without proper notification. They have an app that you can use, which was a life saver, but I did not see the change ahead of time. The most epic fail of them all, The Dream put on a fireworks performance, very excited, I love fireworks However they did it off the boat. In the beginning I thought it was a good idea until I saw firey fireworks pieces hurling towards a crowd of people ( I was in the crowd) I was able to dodge one that was coming in at top speed, but there was a second one that landed next to me, I thought it was one me, and it was still on fire. Luckily there was another person there to help put the fire out. Lack of full planning for cruisers safety These are the reasons it got a 3 out of 5 I am willing to give Disney Cruise Line another shot in a few years. But I expected to be wowed at every step of the way. Read Less
Sail Date September 2019
Embarkation in Miami a bit rocky, the check in was not well staffed in addition to enormous amount of first time cruisers, everyone confused & slow, slow, slow. Stateroom needed much attention lots of patchwork, shower loose and ... Read More
Embarkation in Miami a bit rocky, the check in was not well staffed in addition to enormous amount of first time cruisers, everyone confused & slow, slow, slow. Stateroom needed much attention lots of patchwork, shower loose and sprayed water from neck, missing caulking to messy over caulked area's and the noise, you could not get away from it on the 8th deck, do not book an stateroom with a connecting door and stay away from deck 8. Chair dragging, running, jumping quiet about 0100hrs. The ship is showing her age, deck 4 very narrow for running track. Dining same as the Dream class yet no one dressed for dinner on this ship but a handful of us. Minimum activities, everything everywhere trivia! Our stateroom host was on his phone almost always, left trash bins ajar never refilled soap, had to ask for it and shampoo etc. He smiled and always apologized, just off putting & we are neat freaks so he never had much to do. The movie theater had zero leg room, it was very uncomfortable if you are over 5'6". The sail away party was awful, I can go hear a DJ anywhere, if you have a choice skip this one. (Unless you enjoy really small elevators packed with people and stairs that are so narrow they are hard to navigate especially when there are children running up & down them with no parents in sight. No Magic on the Magic in our opinion, pretty bad when you are Okay with disembarkation day! Read Less
Sail Date March 2019
For the price, my family and I were disappointed with our first ever Disney Cruise. Pros: 1) We really enjoyed the shows. The Frozen performance, in particular, was spectacular! It was truly Broadway-caliber! 2) The rotating ... Read More
For the price, my family and I were disappointed with our first ever Disney Cruise. Pros: 1) We really enjoyed the shows. The Frozen performance, in particular, was spectacular! It was truly Broadway-caliber! 2) The rotating dinner was very special. You rotate between three restaurants: Triton's, Tatiana's Place, and the Animator's Palate. Each had a different type of cuisine and really amazing decor and ambiance. The multi-media show at Animator's Palate was a highlight of the entire cruise. 3) Overall, the food was better than other cruises we've been on. 4) The service was exceptional (minus the kids' programs) 5) Castaway Cay was breathtaking! Cons: 1) The children's pools were so tiny! My daughter, who loves pools, felt too overwhelmed to even go in them. 2) Now for our biggest complaint. We booked the Disney Cruise because we thought the children's programs would be an area of emphasis for them. We found, however, that they were run more like a babysitting service. There were always several crew members around, but they were extremely unengaged with the kids. My daughter is a very shy, four year old and when I peeked into the Oceaneer Club, she was almost always alone, with the staff just standing around, chatting amongst themselves. The scheduled kids events at the Club were pretty lame. The program on Castaway Cay was even worse! When I went to pick up my daughter, I counted NINE employees standing around, and none of them were interacting with any of the kids. This was not at all what I expected, and definitely not the magical Disney-way I have come to respect. Because of the lack of attention, I signed my daughter up for about 1/3 of the time that I was hoping to. Everyone told me the kiddos are not going to want to leave the Club, but my daughter, honestly, dreaded going and they didn't seem to do anything to help ease her anxiety the four times I dropped her off. Definitely would consider other cruise lines before Disney again, due to the cost and terrible experience with the kids' club. Read Less
Sail Date February 2019
This was our 3rd Disney cruise. They cost more be we always end up going back because of the cleanliness, outstanding service and food. Well I guess it was 2 out of three this timew. The servers in restaurant and service overall was ... Read More
This was our 3rd Disney cruise. They cost more be we always end up going back because of the cleanliness, outstanding service and food. Well I guess it was 2 out of three this timew. The servers in restaurant and service overall was outstanding. The steward that cleaned our room was wonderful. The ship was clean and beautifully maintained. The food-to put it mildly was very disappointing. Paying top dollar and getting a steak that’s like leather and hungry man gravy. Pasta sauce that was literally like ketchup, cheese cake that was a sponge tasteless blob. Had a special allergy order on Castaway Cay barbecue and was Literally given 2 slivers of spare rib!!!! Come on!! How can u not expect a comment on this. I can say staff was outstanding with catering to food allergies, but my husband had no special orders and was just as dissapointed. It’s a shame how they have cheaped out on their food and on top of that it was cold several times. We have decided to try another cruise line and pay 40 percent less. . Read Less
Sail Date February 2019
We used to be BIG fans of Disney cruises. We just went on our 7th and were rather disappointed. The things that we loved, especially the kids club and character meetings, have been ruined. We took our first Disney Cruise on the Magic my ... Read More
We used to be BIG fans of Disney cruises. We just went on our 7th and were rather disappointed. The things that we loved, especially the kids club and character meetings, have been ruined. We took our first Disney Cruise on the Magic my youngest was 3. The Lil' Cruisers (ages 3-5) were in the Oceaneers Club. The Older kids, including my daughter, went to the Oceaneers Lab. It as perfect! Now, all children aged 3-12 are thrown together in a chaotic melee. Our 3 year old granddaughter hated it. She lasted an hour and when we returned to pick her up she was left alone in a chair with silent tears streaming down her cheeks. NOT the Disney I remember and certainly not the Disney my children remember. The characters used to roam the ship decks and Castaway Cay. Now, you endure long lines to get a picture. And gone are the days of turning in your autograph book to get missed signatures. Needless to say, our next Cruise may be Royal Caribbean, who now holds the #1 spot for kids club reviews. They still separate by age groups, so there may be something to that. I really hope that someone at Disney reads this. We were heartbroken by the negative changes. Fortunately, it was a short Cruise. I would've been really miffed had we invested in a weeklong Cruise. Read Less
Sail Date February 2019
Second cruise with DCL. First was on the Dream in 2011. Have cruise plenty of other cruise lines in between our DCL cruises. Enjoyed our first trip on the Dream that we thought we'd try it again. This time with a 16 and a 14 year ... Read More
Second cruise with DCL. First was on the Dream in 2011. Have cruise plenty of other cruise lines in between our DCL cruises. Enjoyed our first trip on the Dream that we thought we'd try it again. This time with a 16 and a 14 year old. We stayed in stateroom 6582. Goodluck was our stateroom attendant, and he was FANTASTIC. Our room was definitely showing it's age compared to when we first sailed when the Dream was brand new. But it was still a nice room overall. The lifeboats are directly below the balcony but it wasn't a big deal to us. No major complaints about this room. There was never much for noise. I was told you would be able to watch the fireworks from our balcony but why anyone would stay in their room for that is beyond me. So I cannot verify if that was true or not. Room had plenty of storage and space to move about in. Our teenagers are tall, the beds were fine but not ideal for their height. Our muster station was on deck 4, by the lifeboats, directly below our room. Dining was average this time. Food was just "okay". Nothing special. Ordered a steak off the light menu and it was actually pretty bad. The rest of the meals were nothing spectacular. We had a table for just our family. Unfortunately the first night, the table next to us had let their toddlers go completely nuts. Coming to our table, wiping spit all over the mirrors behind them and just being obnoxious. Fortunately for us, we never saw them the rest of the cruise. One thing I learned after many cruises, although they are fun for the kids, the main dining rooms on DCL are just not our thing. We enjoy dining as a family and found we prefer the more open dining rooms on other cruise lines. We usually are seated by a window which is nice. DCL is very closed in, especially when its with tons of screaming, hungry children! For us, with older kids, we no longer care about the "themes" so something to consider if you have teens or are all adults. Unless you're just a Disney fan, then you'll probably not care about that as much. Our servers were great. No complaints whatsoever with them. Our kids were in the Vibe club which was also a let down. They usually aren't much into hanging out and playing video games, but it was very cold and rainy on our cruise so there were times that they were looking for inside things to do. Other than the arcade games in Vibe, most of the PS4 and other video games were off or broken. Because of that the kids all flocked to the arcade games. So very oddly they didn't have much to do. There weren't a lot of teens on this cruise, so they were actually quite bored. Water activities were out as was the sports court. And with being docked in Nassau, not much was open on board. The scavenger hunt wasn't working. Kids were running like crazed lunatics up and down the halls. Other than eating, it actually was a very boring day, how can that be possible on a cruise. That was a first for us. My DD did go to Senses for a teen manicure and enjoyed that. They were excellent and did not up-sell her any items which is awesome. Nassau: Been there a zillion times. It's not our favorite place. We only got off the boat here because we really had nothing else to do. Walked for a little while in port to do some shopping. Nothing to see here, same ol' trinkety junk you can find anywhere else. The straw market is there if you like aggressive bargaining. It started pouring rain so we got back on the ship. Bring your passport and room key if you go into Nassau. Watched too many passengers ill prepared for this. Castaway Cay: Heaven on earth. Best part of our cruise. Weather cooperated for us. Enjoyed a great day on the island. Most of the port adventures were cancelled due to weather but we still had plenty to do. Buy your CC shirts and memorabilia here because you won't get it anywhere else, not even on the ship! And the tshirts shrink considerably, so buy a size up. Instead of eating at Cookies, we ate on-board. Surprisingly there were a ton of people who didn't get off the ship but the buffet was quiet and we enjoyed our lunches al fresco. Did not go to any of the theater productions. The pirate party/fireworks were fun. Fireworks display was excellent. Watched the Superbowl on the big screen by the pool which was great. Overall, we had a nice time. I would safely say it was our last DCL cruise though. I think unless you're really into Disney, there's just not enough here to keep us coming back with older kids. And there were so many poorly behaved kids on this cruise that DCL just lost it's luster. I realize DCL is geared towards children and families. But it is the parents who once they're on board, they just let the kids go nuts. So it's just not our thing anymore. Read Less
Sail Date February 2019
Just returned from a 4-day Very Merrytime Bahamian cruise aboard the Disney Dream; this was our third cruise on the Dream and second using concierge. However this was our first 4-day cruise on Disney and compared to the 3-day, this cruise ... Read More
Just returned from a 4-day Very Merrytime Bahamian cruise aboard the Disney Dream; this was our third cruise on the Dream and second using concierge. However this was our first 4-day cruise on Disney and compared to the 3-day, this cruise was packed with people. We were also celebrating 2 Birthdays. Although Disney cruises focus on kids, there are plenty of adult activities. The shows are top-notch; loved the Palo brunch; had fun playing the Midship Detective game; and the meet and greets with the various costumed actors was great. We did have a few hic-ups: our stateroom door stopped working on the first day right before the sail away party which we therefore missed (we enjoy this activity quite a bit). The repair took about an hour and was handled expertly; I do understand that things break. The second issue was with Senses: when buying our $170 Rainforest access pass, we were told there were a limited number of passes (80). Well, other than the first night, we weren’t able to use the hot-tubs or heated beds because of availability so apparently passes were not as “limited” as we were led to believe. Senses also provided a hair treatment (blow-out) and applied a “treatment” without discussing the price: what should have cost @ $65 was billed at $156. This up-charge was not approved but never-the-less charged. One positive with Senses was a $50 coupon given to 1 of the birthday ‘girls’ but it had expired the month prior to our sailing date. When the second birthday ‘girl’ asked for the coupon at Guest Services, she was told she had to have her birthday while on-board (her birthday was the day we got off the ship and therefore we were on-board). The other birthday was the day before we boarded so this explanation is wrong/inappropriate. Disney cruises are wonderful. However our experiences with Senses and Disney Guest Services was sub-par; no one’s birthday should be ignored and invalidated. Why did Disney not want to celebrate my daughter turning 25? Read Less
Sail Date December 2018
Here are 10 Quick Things You need to know 1. This ship is over 20 years old and it shows. From rusty spots on the balconies to musty smells in the rooms, this ship is definitely showing it's age. 2. The dinner food is ... Read More
Here are 10 Quick Things You need to know 1. This ship is over 20 years old and it shows. From rusty spots on the balconies to musty smells in the rooms, this ship is definitely showing it's age. 2. The dinner food is mediocre. It's served lukewarm because they're serving hundreds of people at once so chances are your food was waiting to be delivered to your table while they got all the dishes ready. 3. The Staff is amazing and they definitely take service to the next level. 4. Bring you're own camera for the character photos. The staff will use your camera and take one with the cruise photographer's camera. Their digital photos cost $250 for 20 photos. At such a ridiculous price it makes no sense to purchase their photos if you have a good camera. In fact this may justify getting a good camera if you want lots of pictures with characters and princesses. 5. If you have a stop at Walt Disney World link your tickets and book your FastPasses 6 months in advance if possible. 6. The character breakfasts and excursions book up early. You need to book those events the minute they become available. 7. You don't need to book character photo experiences because there will be an opportunity to take a photo with almost every character at some point and time as long as your willing to wait in line for 30mins to an hour. 8. Everything is billed to your credit card so no need to bring cash unless you are going to Disney World. Then bring all the cash you can, because that place is expensive. 9. Download the Disney Cruise App before you board. The cruise Wifi is overpriced and slow. They will give you 50MB free if you stop by Guest Services on the first day but that disappears quickly. You can see your 50MB just trickling away on their app even when you aren't doing anything. 10. The pools and hot tubs are small. The first day the family pool was full of kids and parents to the point where you could barely move. At the same time the adult pool had 3 people in it with room for 40 more. Read Less
Sail Date November 2018
Have been on over 35 cruises, but this was first for Disney. Went with daughter and grandson. The ship is amazing, but expected to see characters walking around. Not people waiting in line for pics you have to pay for. Cabin was very nice ... Read More
Have been on over 35 cruises, but this was first for Disney. Went with daughter and grandson. The ship is amazing, but expected to see characters walking around. Not people waiting in line for pics you have to pay for. Cabin was very nice and having 2 sinks was great....room service was good and fast food on deck 11 good. Aqua duck was fun... big let down was food in dining room... breakfast and dinner was awful except filet minuon one night.. I had heard the food was great... I am not fussy, entrees were terrible... must better on rccl.. staff was great except for rooom steward.... forgot many things we asked for and told us on morning of departure as we were leaving room ... you know you have to get out of room by 8... it was 5 til 8.... I will never do Disney again.. way to expensive even with Florida rate... castaway cay was great Read Less
Sail Date September 2018
Son wanted to cruise on Disney. I didn’t care. I personally would rather go back to Disney World. We had a good experience for the most part. Our servers were excellent & friendly. I’m not a fan of sharing a table, other people ... Read More
Son wanted to cruise on Disney. I didn’t care. I personally would rather go back to Disney World. We had a good experience for the most part. Our servers were excellent & friendly. I’m not a fan of sharing a table, other people didn’t have to, my son had an issue with it. I wish we were told prior. We bought the $300 photobook with the thought they would take pictures of us. That’s the biggest joke ever. We got 58 pictures of us, probably 15 were nice, we had to look for people to take pictures of us. We approached one lady to ask her to take a picture of us, she said no, I only take pictures in the dining room. If you do the math, that’s $5 for each picture. It’s a ripoff. This was the biggest disappointment of the whole cruise. When I ask my son what he liked the most, he says the detective game. Read Less
Sail Date June 2018
Chosen as first cruise for 4,7,10 years old grand children.... Ship's focus and infrastructure for kids to age 6 exceeds that of other cruise lines... Connecting 8th floor balcony rooms port side aft are more spacious than ... Read More
Chosen as first cruise for 4,7,10 years old grand children.... Ship's focus and infrastructure for kids to age 6 exceeds that of other cruise lines... Connecting 8th floor balcony rooms port side aft are more spacious than comparables without mice.... Dining room seating structure is spread over 3 different themed venues during 4 days.... Menus choices are few and offer rather basic dinner options for adults.... Service for staterooms as well as dining rooms are excellent.... Buffet options are sufficent, service is ok at best... Prices for the cruise, purchases on board and Disney Island as well as Excursions are disproportionately overpriced. Photo sales staff included and charged for unwanted photos. Some of the organizational staff proved highly incompetent and ineffective. Support for wheelchair access during embarkation and debarkation is almost non existent and disorganized at best. Disney's mandatory Emergency drill is an unduly lenghty, disorganized ordeal. We will not sail Disney again. Read Less
Sail Date February 2018
My husband and I booked the Disney Cruise for our Grandson who is 4 and our two adult boys. The welcome aboard experience was fun! The ship is beautiful and so much to do. The dinning experiences were wonderful! Our entire family ... Read More
My husband and I booked the Disney Cruise for our Grandson who is 4 and our two adult boys. The welcome aboard experience was fun! The ship is beautiful and so much to do. The dinning experiences were wonderful! Our entire family absolutely loved Antimators Palate. Our nightly servers were wonderful, they really connected with our grandson. The two ports were fabulous! Enjoyed our day at Atlantis and the Dolphins experience was amazing. Very much enjoyed Cast Away Cay, the food was delicious! Very enjoyable and relaxing. There were a few things that were disappointing and misleading however. They advertise their water rides you must meet the MINIMUM height of 38 inches. Our grandson is exactly 38 inchs tall. When he went to ride the two water slides they refused to let him ride. They stated he needs to exceed 38 inches when the actual signage reads minimum! Sadly we had to deal with unnecessary tiers! The only options were the Nemo infant/ toddler play area or the pool that was crowded. The other pools closed/ covered for other activities. The high pressured alcohol sales was overwhelming! On several occasions when needing directions or had questions, we experienced many language barriers and the employees couldn't understand English well enough and was misinformitive. Overall it was a good vacation, would just like these items addressed should we decide to cruise Disney again. Read Less
Sail Date February 2018
OK. Coming out with anything but A++++ reviews of anything Disney can subject you to a backlash that makes coming out as a Trump supporter pale in comparison. We have many friends who are Disney addicts and have been on numerous DCL ... Read More
OK. Coming out with anything but A++++ reviews of anything Disney can subject you to a backlash that makes coming out as a Trump supporter pale in comparison. We have many friends who are Disney addicts and have been on numerous DCL cruises as well as numerous annual trips to the parks. Yeah, we aren't "those" people. Don't get me wrong, we LOVE Disney, but it isn't like air and water is to life with us. Taking a DCL cruise was a bucket list item for us and with the kids getting older, now was the time. Found a good rate (for a Disney cruise "good rate" is kinda subjective) over 2 school holidays and we went ahead and booked it. Arrived the night before and stayed at the Hampton Inn Brickell in downtown Miami and it was awesome. Perfect pre or post cruise hotel. 15 min drive to the port and 35 minutes later we were on the boat. Now is Disney can just figure out a way to get the park lines to move that fast! Once on the boat, we immediately went to the pool decks to let the kids start swimming and once we saw the pools, our hearts sunk. We knew the kids swim areas were small on the ship, but we didn't realize they were THIS small. Kiddie pool was maybe 15 ft across and at any given time there would be 20-30 kids running around screaming, splashing, fall on eachother, elbowing each other, etc. It was like a kiddie Thunderdome and watching my 7 year old autistic son try to survive that environment was more stressful than Id have liked. The main pool wasn't much better. VERY small and at any given time packed with tons of kids to the point where you could hardly see the water for all the kids and life jackets. This is what I don't understand. Disney has more money than most small countries and can afford to build whatever they want. They build a boat to hold 2700 people, of which an easy 1500 will be kids, and make the pools smaller than what you'd find in a run down apartment complex. On the "at sea" day, it was truly a nightmare with every child on the boat in and around the small pools. Im sure Disney has some sort of reasoning behind this, and Id love to know what it was. The 2 water slides were ok but always packed too. Ultimately, we were VERY disappointed in that. As far as the room and the rest of the ship, it was very nice. The room was by the aft elevators and was in the perfect spot. Easy walk up or down a cpl floors to get to all the restaurants and the pool decks since they were all in the aft part of the ship. The room was very nice and clean. Beds were amazing. Split bathrooms was a genius idea and having the balcony was a welcome escape of the madness every now and then. Food was BY FAR the best Ive ever eaten. ANYWHERE. Heard DCL does their food up well, but never expected this. They could take the lunch buffet to any casino in Vegas and serve it for dinner and charge $100 per person all night long. And that was lunch!! Dinner was even better. Cabanas was just amazing. Every type of food you could possibly want. Dishes from all over the world made it an adventure every time we went to eat. I got to try alot of dishes Id never had before. Asian, Indian, Mediterranean, you name it. Plus piles of fresh shrimp and stone crab claws and snow crab legs at each meal. Absolutely beyond compare. The sit down restaurants were great too. Lumiere's and Animator's Palate were as promised. Especially AP. We knew it would be fun, but seeing it in person made it even better. Having the wait staff rotate with you nightly to different restaurants was a great idea. They knew what the kids wanted and didn't want and treated us like old friends. This was a smart move by Disney. Ice cream and pizza was the one area where we came out ahead. Kids easily ate 40 ice cream cones over 4 days and we kept the pizza place in business. Not the best pizza, but it filled a void when you were hungry. Room service was good. the BLT was a big hit with us. The steak panini was great too. Would have liked to have a few more choices, but what we had was good. As for drinks in the room, bring your own soft drinks or be prepared to pay for them with room service. Knowing the kids would inevitably want a soft drink while in the room and knowing I wouldn't want to walk up to the pool desk to the soda fountain, we brought a pack of 8 oz pepsi bottles with us. Was definitely a smart move. As for the ship, incredibly clean and well kept. Never saw garbage or anything dirty. Public areas were as clean as your stateroom. After a cpl of days, the Disney themed music kinda begins to wear on you. For the first day or 2 its fun, but after hearing songs from Mary Poppins 500 times while walking around the ship, jumping off becomes a viable option. I didn't go on a Disney cruise expecting to hear hard rock or even most pop music around the pool because most of it isn't really what Id call kid friendly, and Im ok with that. Instead Disney has a playlist of about 25 songs that are palatable to families and plays it on a loop. Over and over and over again. I am a huge U2 fan, but you can only hear "Beautiful Day" so many times before you wished Bono never wrote that song. Again, small things, but when you can't get in the pools and are relegated to sitting on a chair watching the kids, pool music was all we had. The entertainment. Disney really stresses and PR's their kids clubs. They looked very fun and there were always kids in there, but my 12 year old daughter had no desire to go in one by herself and they aren't really set up to take special needs kids, so as a result we didn't use them. As a result, we felt like there wasn't much else to do activity wise. At night after dinner we literally wandered around the ship to pass the time while we waited for our stateroom to be turned down for the night. We did go to 2 of the live shows in the theater and the kids really enjoyed them. Very much Disney on Ice type shows...without the ice. We did get treated to many showings of Black Panther since it opened while we were on the cruise, but since Im really not amped about the movie to begin with, we didn't go. They had movies playing frequently in 2 theaters and for some, that's a great option but if you didn't really care for Marvel and Star Wars movies (my wife and daughter could care less) your options were thin movie wise. Character appearances seemed pretty regular, but we skipped out on them. We have plenty of character photos from our times in the parks. Alcohol. This is a big thing for me. Not because I want to get drunk, but I like to have a few drinks, especially when Im on vacation. Drink prices were pretty good and they had several packages for beer or wine. We bought a beer pkg the first day which came with 24 16oz beers of my choice, and a DCL cooler for $130. Yeah, thats alot of money, but if you stop and do the math and consider the convenience of not having to flag down a waiter or go to the bar for every drink (and pay another service charge each trip), it was worth it. Plus all the beers fit in the room fridge and our steward regularly brought us ice for the cooler. it was a very nice fabric soft sided cooler too, so having that by the pool and on Castaway Cay was great. DCL lets you bring on beer or wine and I brought a cpl of bottles of wine and my wife and I enjoyed them in the evenings on the balcony. We'd order a cheese plate from room service and it made a nice pre dinner snack with the wine. Castaway Cay. Very well laid out island with alot of potential. Packing 2700 people on the beaches they have makes for some very congested areas. We were able to find a place a little away from the crowds, which made it better. Water was pretty cold (didn't stop the kids though) and the amount of rocks in the sand and water wasn't what we'd have liked to have seen, but it is what it is. Guess when they dredged up all that sand for the beaches they couldn't sift the rocks out. Id like to see them expand the area and give that many people a little more elbow room. The lunch on the island was just so so . Like I said, the island has a ton of potential and Id like to see them expand a little bit more. Nassau is Nassau. Nothing special there. My daughter got to experience her first foreign city and that was fun, but after a cpl of hours t shirt shopping with her, we got back on the ship. The other BIG thumbs down on DCl was the internet. It is sold in packages and unlike other cruise lines, its sold in MB packages, not GB packages. I don't go on a cruise to spend my time on social media, but having an almost teenage daughter, wifi connectivity is a matter of life and death to her. Logging on the first day, DCL offers you a free 50MB pkg to try to the system. Not really knowing how many MB it would take to use any of the apps on my phone, I logged on to the DCL Navigator app literally to see what the prices were for the other packages. I clicked to 2 pages on the app and poof, nothing. I had already gone through the 50 MB in 2 pages. After hours of begging from my daughter, I allowed her to access her Snapchat for 5 minutes the next day using the wifi, knowing we could find free wi fi in Nassau the following day. 5 minutes on Snapchat cost me $19.99. Unreal. This was incredibly chintzy and disappointing. Im guessing DCL wants families to spend time together on the ship and not on their phones, which I 100% agree with, but for those of us who have to stay connected for work, on top of the teenagers wifi addictions, it made for a bit of a headache. For me it was a welcome escape when I sent my boss a screenshot of the internet prices and told him unless he wanted to pay for them, Id read all work emails when we got back to Miami! As for wifi in Nassau, we found a weak signal in a Burger King and it was just enough for my daughter to reconnect to her friends for a bit. Lots of other places around town offer free wi fi, so just pick one and save your $ on the ship. My wife, who is by far the big Disney person in our family, summed up the whole trip on the sea day as we were watching 30 kids fight to the death in the kiddie pool. "Im waiting for that aha moment. That moment where it hits us and we say Disney was worth the extra cost and effort. I never got it". For her to say that, it said something. We completely get the Disney thing and would never discourage people from taking a DCL cruise. On the other hand, we won't be taking another one ourselves. There is no doubt that our kids will have a better time on another cruise line with more activities (bigger pools, water activities, etc) and we will pay alot less for it and we will leave our Disney experiences to the parks. If you aren't a true Disney fanatic, I can't help but think you will probably be a little disappointed in your overall experience. The food and staff in my opinion really saved the trip for us. Disney got those things down pat and were the highlight of our cruise. Just know what you are getting for your $$ and you will be ok. Understand there is no escaping the Mouse when you are on a ship with him like you can when you are at the parks!!! Read Less
Sail Date February 2018
We chose this cruise for our grandson to experience Disney and cruising. We have cruised many times on other lines and felt this was the best for children his age. He had a wonderful time. I have to mention that our grandson has a peanut ... Read More
We chose this cruise for our grandson to experience Disney and cruising. We have cruised many times on other lines and felt this was the best for children his age. He had a wonderful time. I have to mention that our grandson has a peanut and egg allergy. The staff went above and beyond to make sure his food was safe at all meals. The extra attention they gave him and the easing of our anxiety was to be commended. The food was adequate and based on other cruising experiences I would give it a 5 out of 10. I found the ship to be very crowded with all of the meet and greets happening throughout the day and night. I think they should consider having the characters appear at the meals or in larger areas away from the main walkways like they do in the park. Embarkation was a zoo but disembarkation was smooth as we walked off the ship with our bags at 7:00am. Overall, we enjoyed this cruise because we were able to observe our grandson having a magical time. Read Less
Sail Date December 2017
We wanted to attend the Merry Time Cruise for the shows, spa, and holiday festivities. This was a four day girl friend's cruise. I live in Florida and have cruised on Disney and other lines many times before this cruise. We ... Read More
We wanted to attend the Merry Time Cruise for the shows, spa, and holiday festivities. This was a four day girl friend's cruise. I live in Florida and have cruised on Disney and other lines many times before this cruise. We sailed on the Magic out of Miami for a four day cruise. Embarkation was delayed. We had an inside cabin. Cabin was fine in mid-ship. Toilet broke but was repaired. Dining was second seating as all earlier seating was filled. Food was poor quality and served cold like it had been prepared earlier. Buffet for breakfast and lunch was good. Entertainment- The theatre show was stopped two nights due to technical difficulties and the A/C did not work in the theatre. The entertainers were excellent. Service was excellent. Ports were fine Key West, Castaway Cay Spa Rain Forest chairs wer not heating correctly We would not go again for the price. No response from customer service just a form letter. Read Less
Sail Date December 2017
We chose a Disney cruise because we've never done one (Disney) and there were some sailings out of NYC which saves us a flight. To review a Disney cruise, I have to break it into two pieces: a) Disney and b) Cruise. For the ... Read More
We chose a Disney cruise because we've never done one (Disney) and there were some sailings out of NYC which saves us a flight. To review a Disney cruise, I have to break it into two pieces: a) Disney and b) Cruise. For the Disney part, it was potential 24/7 Disney immersion. If you love Disney, this will press all the buttons. Ongoing character meet-and-greet, Marvel day-at-sea, a day at WDW parks, movies, theatre etc. That being said, if you’re not a total Disney nut, you may wish to think about either choosing a bigger ship with more amenities or another cruise line. I can’t personally justify paying twice as much for a cruise when there were a lot of things that lacked vs. my experience on other cruises. Karl Holz, President of Disney Cruise Lines, said it best: “We’re an entertainment company that just happens to have a cruise line.” Even though there were some OMG moments on the cruise, they lost their luster due to lacking in other areas. Definitely not the best run cruise line I've experienced. The food in the dining rooms were great, and the Animator’s Palate was a wonderful experience, but the food experience throughout the rest of the ship was lackluster at best. Cabanas (the buffet) was repetitive and wasn’t even open for dinner. Dining is done in early or late seatings and even though we booked 2+ months in advance, we couldn’t elect the early seating and we have two kids under 6. This made for a tough dining experience with the formal dining (tired kids waiting course after course). The other option was to choose the “fast food” but for some unexplainable reason, there are no silverware setups outside anywhere after mid-afternoon, and if the weather is lousy, there is NO option to eat inside unless you go back to your cabin. I honestly don’t get that at all. Very frustrating. If you find a Disney cruise that goes to their private Castaway Cay, lucky you. I thought it was great. That was a highlight for me for sure. The cabin was unremarkable save for the 2-part bathroom. There is a WC separated from the bathing area which could make for a more convenient morning when more than one person needs primping. The cruise propaganda kept going on and on about their Broadway-quality theatrical performances, and their claim is valid based on talent and set design but how many kids do you know that would enjoy sitting thru Les Miserables? I find that my other experiences in the theatre on similar sized ships to be more interesting and with much more variety. Again, if you LOVE Disney and don’t mind hearing Under the Sea a dozen times in a week, you’re probably in the right place if it’s worth the much higher fares to you. The service and cleanliness were not on par with what I expect based on sailings on other cruise lines. On NCL, for example, almost every single employee was effusively outgoing and attentive. I did not get that impression with the Magic. Not that the service was bad, but not up to par versus the rest of the industry. And I remember walking the ship in the early morning on NCL cruises and seeing them cleaning things I would never ever think would need cleaning, yet they were steam cleaning and wiping down every corner and cranny they could find. It was not rare that I’d find rice krispies or popcorn littering carpets and chairs throughout the Magic. Railings were grimy and salty at times (both public and in my cabin) which I’ve never noticed on any other cruise ship. There is also no private, quiet adult area on this ship. What’s that? You’ve heard about Quiet Cove, the 18+ area reserved for adults? Well, yes, I thought that would be my respite too. But alas, it’s a thoroughfare for families between the 2 main pools and the aft elevators. As well, deck 10 is right above which is a main thoroughfare for kids going to the Wide World of Sports courts. So its status as a quiet, adult-only area is in title only, not in practice. On the flip side, the kids club was just a free-for-all with a bunch of video games and TVs. When our kids would come out of the NCL version, they'd be so excited about what they did and the new friends they met but with Disney, I'd walk in and they'd be unengaged, watching TV or playing video games. More than one time I walked in and found my kids amongst a few dozen sitting a few feet away from a huge TV playing Mickey cartoons. Although they DO have counsellor-led activities, they're not nearly as engaged with the kids as what I've experienced elsewhere. TL:DR – unless itinerary, departure city or a need for a Disney fix is of utmost importance to you, I cannot recommend the Disney Magic. Either try a newer Disney ship or find a different line and save your money (or take two cruises!) Read Less
Sail Date November 2017
This was our third Disney cruise, the second time on the Magic. The Magic and the Wonder are sister ships, nearly 20 years old. The Fantasy and the Dream are larger, more modern in every way, and only 5 years old. After cruising on the ... Read More
This was our third Disney cruise, the second time on the Magic. The Magic and the Wonder are sister ships, nearly 20 years old. The Fantasy and the Dream are larger, more modern in every way, and only 5 years old. After cruising on the newer Fantasy, and now back again on the older Magic, the positive factors of the newer Fantasy/Dream just scream at me - the whole time this cruise on the older Magic, I was mentally comparing/contrasting the older to the newer ships, and the older come up far short, sadly. The staff is doing a great job trying to keep the ship spiffed up, but it’s like putting lipstick on a pig, frankly. On our balcony, there were so many paint chips that had chipped off, collecting on the balcony floor, it was unsightly and only brought attention to the rust - you could see the rust at the base of the balcony walls and how the staff valiantly paints over it to hide it, but the paint just flakes off - of course it does, it’s physics. And the flow of the ship, meaning the poor configuration of the public hallways and the very tight buffet, to name a few issues…….the most glaring and dangerous issue is Deck 3, the area in front of the Promenade Lounge. As a passenger, if you want to traverse the length of the ship on Deck 3, which is something you’re going to do every single day as the Atrium is on one side of the ship and if you want to go to Carioca’s for a meal, or anything on that side of the ship, you have to pass through the choke hold passage at the Promenade Lounge. This passage is roughly 6 feet wide - so, picture two way traffic, traffic that includes strollers, wheelchairs, walkers, whole families - and add to that, tables and chairs all along the porthole windows which is part of the passageway - MAYBE, if they’d at least take out the tables and chairs, the passage wouldn’t be as dangerous. Deck 4 is also very dangerous, in this exact section but a deck above. Shutters, the photo shop, has a doorway opening that goodness help you if you’re looking down at the photos you just purchased, as you’ll walk straight into a staircase and plummet down - literally the entire doorway opening spills directly into this staircase. You have to walk out of the doorway and walk immediately to the left to avoid tumbling down the stairs. So, in this same vein, let me try to get across the horror that was disembarkation - but nothing I can write can possibly portray how bad, and how very dangerous, it was - this is not hyperbole. You exited the ship Deck 3 Midship - remember that - never ever take the aft elevator on disembarkation day. ALWAYS take the midship elevator and skip the line spilling from the Deck 3 aft elevators filled with literally hundreds of people who are simply standing still as they cannot move due to the number of people. It took us 30 min to traverse a distance that would on a “normal” day, take 2 minutes - and it “only” took 30 min because we cheated the line twice in sheer desperation so as not to miss our transportation. We left our cabin at 8am, took the aft elevators to Deck 3 and could barely get out of the elevator, as the entire area was JAMMED with people waiting to get off the ship - can we say claustrophobia? Can we say NO ORGANIZATION, NO CREW around, anywhere, to help or direct?? It was chaos. People were having to group on the stairs, going up and down, just to get out of the way so that people could exit the elevators - the hall was jammed, no one could move as there was no flow, yet the elevators kept spilling out people, so people had to congregate on the stairs. These are full families, young kids SCREAMING, strollers, wheelchairs, walkers, luggage, baggage of all kinds as remember, this is disembarkation - when you get off the ship for the very last time. Everyone has to cram through the Deck 3 bottleneck at the Promenade Lounge that I just described to you in the above paragraph! And no one had bothered to at the very least, remove the chairs and tables which further clutter the chokehold passage at this point! So everyone is emptying the aft elevators with their children and belongings, clogging the area at the elevators because the Promenade Lounge chokehold passage is clogged as the line to get off the ship is so long as every single person is exiting the ship. COMPOUNDED by the bizarre fact that the restaurant located on Deck 3 aft, is open for breakfast!! HOW INANE!! Open Animator’s Palate on Deck 4 for breakfast, as that is out of the way! SO, you’ve got the clog from everyone getting off but there are also lots of people that are flowing against the crowd, to get into the restaurant, OH GOODNESS, it was chaos. And as I said, no staff anywhere in site to help direct, to separate those trying to get off from those that were going to breakfast. Let me say this - without a shadow of doubt in my mind, regarding the mob of unmoving people at the elevator - if a fire had broken out, we would have all perished. I am not exaggerating one iota. A fire hazard like none I’ve ever encountered. To end what was a very pleasant cruise in many respects, this way, well, it left a very sour taste in many mouths. Let’s return to the topic of how this ship is nearly 20 years old…….the first two days of our voyage were extremely rough sea wise - the Captain had to skirt two storms, a nor’easter in the north and Hurricane Philip which was shooting up from the south - lots of people were seasick, things were crashing about in the buffet, in the Anna and Elsa photo opportunity in Animator’s Palate, the very heavy table number paint brush holders were falling down - all sorts of things were being tossed about, including people, all over the ship for nearly two full days. And that’s ok, can’t be avoided, and it could have been worse had not the Captain done such a great job. But, so here’s my story - on the second night of super rough seas, we returned from dinner, and an access panel above our bed had come open so that it was hanging open over our bed. I called Guest Relations and a maintenance person was there in 5 minutes and took care of it - he had to replace a screw that was there clearly from it happening before, as the original single lock must have given way before, such that a screw had to be put in to hold the panel tightly shut. With the panel opened, we got to see a bit of that pig that I’d mentioned, you know, putting lipstick on a pig? The inside of the panel had wires and some sort of junction box which is part of the workings of things, but it was also filled with lots of dirt and more disturbingly, sometime in the past, someone had stuffed a bath towel into this panel to most likely, as we don’t know precisely why, quiet rattling wires, as there were a lot of wires inside. So the towel was clearly a bandaid fix to a prior problem, that had never been fixed - otherwise the towel wouldn’t have still been there. I wonder about the safety here - wires, a junction box of some sort, and a towel shoved up all around that, and had been there for who knows how long………another thing that came loose in our cabin was the bed that is pushed up into the wall - not the bunk bed in the ceiling, but the bed in the wall. The screw holding that in place came loose and the bed would have come hurtling down EXCEPT, thank goodness or else I would have been bashed in the head!!!, we had the two cabin chairs against that wall, which was the bed in the wall - so the bed came down on the tops of the chairs. Oh, what if I’d been sitting in one of the chairs? So, ya, another issue that speaks to the age of the ship - ships encounter high seas, that’s normal - but over the years, the screws that hold things in place, like our ceiling panel and the bed in the wall, come loose and dangerous situations can occur. Another issue speaking to the age of the ship - in our cabin, there was a structural support pole in the middle of the traffic flow - in the middle of the night in the dark, you would walk right into it! To help that not happen, staff had placed glow-in-the-dark strips on it, so at night, the pole glowed. This fix works, you do see the pole in the dark, but this kind of design would never happen in the newer ships. The entertainment on Disney ships is truly Broadway caliber - not just Broadway style, no, it’s Broadway caliber. If you didn’t know you were on a ship, you’d think you were at the New Amsterdam Theater! The production quality, the sets, the costumes, the talent, the special effects! And the guest entertainers are outstanding! Plus, there are pop-up entertainment venues, if you will - such as on this cruise, with TANGLED being one of the main shows, an offshoot was that the Thugs from Tangled “took over” O’Gills, making it the Snuggly Duckling tavern from the movie, oh the fun, it was super clever - especially the adult version of the takeover in the evening, once O’Gills became “adults only”. All of the Halloween activities were terrific - the Pumpkin Tree, the “Caretaker” who told fun stories, trick-or-treating, beautiful decorations, all very well done and lots of fun. And what is wonderful, is that there is a cruise within a cruise, as there is a cruise director just for the adults, and a whole section of the ship where only adults are allowed, including a beautiful outdoor pool, the outdoor bar Signals, an adults only coffee shop, Cove, where every morning we ordered the most delicious pumpkin spice lattes (as good as Starbucks!), adult shows in the adults only theater at night - and the list goes on! What was very disappointing is that the stunningly beautiful adult bar, Keys, does not open at night until 6pm. This is poor timing, in regards to the first theater time of 6:15pm - every night, at 5pm, we wanted to go to a bar, timed before the 6:15 show - we didn’t want to go to the super casual O’Gills nor did we want to go to the Promenade Lounge which is nothing more than a waystation in that horrible bottleneck hallway. We do love the outdoor Signals, but the weather did not often comply with sitting outdoors on this cruise. Keys should open at 5pm. Without the slightest doubt in my mind. That was a big disappointment for us this cruise. Marvel Day at Sea was excellent - Marvel themed activities, speakers, all day and well into the night. There were Marvel character photo shoots for which you needed a ticket, as well as characters that were roaming decks 3,4 and 5 - Dr. Strange, Hawkeye, Gamora and Star-Lord being some of them. When you stopped and talked to them, they asked if we’d seen any suspicious activity on the ship, things like that, so that we knew that they were protecting us, as all super heroes are supposed to do - so fun! The food all throughout the ship, was Marvel themed, the staff all had Marvel accents to their uniforms, and on and on - suffice it to say, they did one heck of a job, in getting the Marvel theme across every venue and aspect. The Marvel nighttime show on Decks 9 & 10 outside was excellent - all of the Marvel characters were on stage, and the action was interwoven with pre-recorded footage of the bad guys taking over the ship, filmed some other time when there were no passengers around, along with perfectly timed fireworks and pyrotechnic special effects - it was thrilling, very well done! Due to the high seas the first two days of the cruise, several activities and shows had to be rescheduled but all in all, no one missed out on anything. Safety first, and crew made sure everyone was ultimately happy. One thing that was missed were the fireworks for Pirate Night at Sea - in order to set off the fireworks display, the ship has to stop, but, because we lost quite a bit of time in the two storms, with the Captain having to divert this way and that, he couldn’t take any time off our already delayed path to stop for the fireworks. The outside show still went on, but without the fireworks. And as a note, Castaway Cay was our first port of call, and we ended up only being one hour delayed to arrive due to favorable currents that the Captain caught, that and not stopping for fireworks on Pirate Night. This did effect the popular 5K Castaway Cay run, which was sadly not run on the island, but rather on the outside running deck on the ship. In addition to lots of on board entertainment as I’ve mentioned, there are many character interaction opportunities, movies in the theaters (Walt Disney Theater and the Buena Vista Theater), incredible Disney programming on your cabin TV, trivia games, crafts, animation classes, enrichment talks - loved the talks, such as the one about the Disney Studios Innovations - I even took notes! We were two adults, no young kids, but the child only programming is simply beyond compare. There are really too many activities to comment upon. And don’t forget the gym and spa - fully equipped with many classes, free as well as ones that have a fee such as the boot camp classes. The spa is beautiful, we toured, but this cruise didn’t take advantage of it - too many other things to do, which is saying a lot, considering there were 4 sea days on this one week cruise! The crew did a great job filling those 4 days with an abundance of things to do. There were only two ports of call, Castaway Cay and Port Canaveral. In Port Canaveral, 98% of the passengers took advantage of the 'included with the cruise’ Park Hopper ticket to Disney World. The ship was in port from 7am - 1am the next early morning! We got the 7:30am bus to Magic Kingdom. All transportation is included in the ticket, as well as 3 Fast Passes - golden Fast Passes as I called them as there was NO restriction on the Fast Pass use - it was exhilarating to walk up to the 3 major rides in EPCOT - Soarin, Test Track and Frozen, scan my ticket provided by the ship, and walk into these rides at the time I wanted - didn’t have to decide in advance, nope, just go when the spirit moved you! As a Disney World veteran, these 3 cruise ‘golden' Fast Passes were super cool, made us feel like VIPs! EPCOT Food and Wine Festival was going on, so we spent the vast majority of our day there, lovely! Buses from the parks were running continuously back to the ship and there were perfectly placed signs directing you - very very smooth process, excellent day! So how do I balance the horror and legitimate risks of disembarkation, the solid reasons why this ship is so old and dangerously configured that it should be sold to one of those offshore casino companies, or scrapped, against a crew that does one heck of a job providing the passengers with a solid experience? Hmmmm, well, we are sailing on the Wonder in February, as it fit our schedule, but honestly, after that, for a Disney cruise, I will only sail on the Fantasy or the Dream (famous last words?? to be continued!) Read Less
Sail Date October 2017
We chose this cruise because we had heard so many good things about this cruise. We were 3 cousins traveling with a disabled adult in a scooter. Exiting the boat was a nightmare for a disabled adult. Everyone was lined up on the third ... Read More
We chose this cruise because we had heard so many good things about this cruise. We were 3 cousins traveling with a disabled adult in a scooter. Exiting the boat was a nightmare for a disabled adult. Everyone was lined up on the third floor cattle car style ready to leave. After several phone calls to guest relations we were told that his rental scooter was to be left in his room and transferred to a wheelchair. Finally, we then were told that he had to leave his scooter on deck three. When we arrived on deck three it was packed with people and this elderly person was forced to wait in line for almost an hour. Why aren't provisions in place for disabled adults with assistance vehicles provided with priority exiting strategies. As a result he missed his ride home forcing us to delay our transportation home because we could not leave him alone on the terminal to fend for himself. The cruise lost it's magic for him. I wanted this cruise to be special for him and it was a nightmare trying to get him off the boat. I questioned guest services several times about the procedure for exiting with a disabled adult. I was assured that it would be seamless and easy for him. How hard is it to plan for the few disabled people that were on board a pleasant and early exit strategy for their luggage and transportation before the general guests on board exit the boat. In addition the food on the boat is mediocre at best. We have been on other cruises and the food is much better. However, service in the cabin and dining was excellent. I slept on the sofa that was converted to a bed. The mattress was horrible. I asked guest services to rectify the situation. Nothing was done with the awful mattress. No phone call from guest services was received instructing me that this issue could be resolved. Read Less
Sail Date October 2017
My husband and I decided to check out a Disney cruise for the first time since we cruise a lot. We ended up picking this one because of a discount we found online (not via Disney). While Disney caters to kids, we thought the adult ... Read More
My husband and I decided to check out a Disney cruise for the first time since we cruise a lot. We ended up picking this one because of a discount we found online (not via Disney). While Disney caters to kids, we thought the adult activities would be better planned and orchestrated. We did whiskey, wine, martini and tequila tastings - as well as a mixologist class. The tastings and class went well, however 1.) the locations they picked for the tastings were not great (in the middle of a bar area so we could barely hear and the instructor had to basically shout) and 2.) there were still kids running back and forth. They also did not start any of the classes on time! The pool was FILLED with kids - which is usually fine, but there were also kids running around in the adults only areas... and the hot tubs were smaller than most other cruise hot tubs (something we love on cruises!). We had a "meh" experience with our waiter/ assistant waiter - the friendliness was just not there, but stuck with them as anticipated throughout the cruise. (The dining manager was fantastic though and he helped us out a lot as we had requested a table to ourselves and they put us with a family anyway... he managed to get us our own table.) The dessert was great, but to be quite honest - we just were not impressed with the food on this trip - across all meals. Enchanted Garden was our favorite (different atmosphere) - then Animator's Palate (cool concept) - then Royal Palace. (Since we were only on a 3 night cruise, we did not get to experience the "Character to Life" concept at Animator's Palate which we heard was one of the best parts about the cruise.) Cabana's was not impressive. The shows were fantastic... it's Disney, of course they were! The adult parties/ Quest game show and other game shows were just okay - not really much attendance at those events. The activities director was average as well. A lot of energy, but not that personable. (The cruise director was pretty great though!) Also you'll get to meet a lot of the characters. For a 3 night cruise, the stops are Castaway Cay and Nassau - we made it to Nassau, but since we have been on many cruises, we decided to stay on the boat and actually make it to the AquaDuck without having to wait in line for more than 20 minutes. Unfortunately, because of the weather (Tropical Storm Phillip), we were unable to check out CC. However, the captain was great in his transparency about the reroute back to Florida and the impending storm details. He came out before one of the shows and openly discussed the situation... instead of springing it on the clients at the last minute. Read Less
Sail Date October 2017
Prior to this cruise, we had been on Royal Caribbean and Norwegian. This was our first Disney cruise. It was also 4X more expensive than the same itinerary on the other lines. Given the extra expense, my expectations were 4X higher. ... Read More
Prior to this cruise, we had been on Royal Caribbean and Norwegian. This was our first Disney cruise. It was also 4X more expensive than the same itinerary on the other lines. Given the extra expense, my expectations were 4X higher. Unfortunately, this cruise did not live up to it. We had a good time, we really did, and there were some members of the cast that made it special but overall, I could get this same service and in some cases, better service for a quarter of the price. We boarded on Monday. The line to get on moved quickly and we were able to board fairly fast. Just like the other lines. We then had to go to Cabanas for lunch. Cabanas was super crowded and it was hard to find a seat. We found the other cruisers to be pushy and without manners. Our rooms were ready at 1:30 and we went to check out ours. We had 5518, which had two giant portholes. We loved our room as it was very spacious. Our room steward, Nilo, was great. He always had tips for us and gave our kids a private towel folding lesson. We did the drill and went to the sail away party. We also saw the Golden Mickey's, which was well done. Our dinner time was 8:15. This is one area I think Disney can improve upon. They know their clientele is kids yet the late dinner starts at 8:15. Even moving it back to 7:45 would be helpful. We managed but it was tough. We were seated at a table with another family who had children of the same age. Our server (who was also great) told us that the kids club folks would come and collect our children before dessert if we wanted. Unfortunately this wasn't done well and we missed the kids club person who was allegedly there picking up kids. Tuesday we opted to stay on board rather than go to Nassau. We did activities around the boat and got some character pictures. The characters had lines just like in the parks. We also did the Aquaduck while others were in port (the line for the Aquaduck was as long as 45 minutes when everyone was on board). As others mention, the pools are TINY. We also did the Bippiti Boppiti Boutique. My kids loved it and it was nice BUT the appointments were for 45 minutes for my daughter and 30 minutes for my son. They whisked us and in and had us out in 15 minutes. For over $100, I feel like they should take their time! That night, we got to eat at Animators Palate. This is the only restaurant on board that is different than other cruise lines. The other restaurants were exactly what you could get elsewhere. The other compliant here was that the "show" on this night was a video version of Newsies. Apparently because they were doing up the stage for Beauty and the Beast debuting in November, we got shorted a stage show. I thought this was super lame. We paid FULL PRICE and were shorted a show. Either figure out how to do the show or charge less. Speaking of the shows, I also found it poor that they charged for popcorn. Wednesday was our day in Castaway Cay. The island was nice and clean and we enjoyed it. This night the show was a magician, who was decent. They also did the Pirates in the Caribbean but the fireworks weren't until 10:30 at night. This is just TOO late. The cruise director also bragged about their fireworks show during the magician show, which I found tacky. I found a lot of what he said to be tacky - old cruise jokes and pressure to give "excellent" on the surveys. Thursday was the day at sea and the ship just felt packed all day long. The pools were super crowded, the character lines were long and the wait for the elevators was terrible. The price was so much for the cruise that I felt like I was wasting my money if I just sat and read a book. They also shut off my key to the world charge and told me to go to guest services. The guest service line was almost always 30 minutes and when I got to the front, they told me nothing was wrong with my card. Waste of my time. During the afternoon, we took advantage of the kids club to use the adults only area. The adults only area is in a spot of the ship that requires kids to keep passing through. It is not relaxing or peaceful. At one point, my husband and I had a couch like lounge chair that was near the side of the boat. A kid came over screaming about something he didn't want to do. The dad just stood there while he had his tantrum. The kids club was always jammed and it seemed like the counselors had their hands full with the crowed. The kids had gps bracelets so they could be tracked inside. Disney will charge you 12 bucks if you don't return your bracelet. More nickel and diming on a $5k 4 day Bahama cruise!!! The "see you real soon" show was this night and also started at 10:30 at night. This was the worst of the crowd. I had a woman come up to me when I was about third in line to tell me she was just in this line and "forgot" to have Mickey sign their autograph book. Ummm, sorry but I just waited in this really long line for my kids turn? Disembarkation day was fine.....until, we realized that we somehow missed packing my sons shield and sword from the Bippitti Boppiti Boutique. I called the number and they sent me to the website for lost and found. When I wrote in, I started getting emails stating that they hadn't found it yet. This was like a 4 dollar toy that they must have HUNDREDS of. A magical experience would be if you just sent us a new one! I would even pay for it, again! I wrote back to the lost and found to explain that it was something they sold on board and got told that "wasn't her job" and to contact another group in Disney. Nothing magical about that! Overall, I just felt like corporate greed has taken over and they just took a bunch of my money and gave me an average experience. I didn't feel the magic so I think we'll go back to Royal Caribbean and Norwegian from now on. Read Less
Sail Date August 2017
Me, my mom, and the rest of my family went on a Disney cruise, the Disney Dream, to the Bahamas. It was a 3 day & night vacation, and during the drill, I went down and later back up more than 200 feet of stairs. Almost as tall as ... Read More
Me, my mom, and the rest of my family went on a Disney cruise, the Disney Dream, to the Bahamas. It was a 3 day & night vacation, and during the drill, I went down and later back up more than 200 feet of stairs. Almost as tall as the Citrus Tower in Clermont. The thing is that at my destination, me and my family went onto the Atlantis park, and went into the pool. I went on a lazy river with my mom, filled with several short and surprising waterfall drops in caves. The 1st few hours there were fun and I had lunch and drank. It was all fun until the last few hours, where my sister waited to go on the big waterside. It was h e double hockey sticks, I was getting hot and thirsty, and I saw the ship out at the distance, and I wanted to go back in there so badly, but it wasn’t until after another few hours that my sister waited and finally went down the slide. 4 Hours for a Water Slide!?! 4 hours is 240 minutes, and 3 hours is 180 minutes. I was glad I was in the water the whole time, but I was getting heat exhaustion and I was covering myself with water. I was dehydrated, among the most I’ve ever been. Once she was done and I was back in the ship, I was SO relieved to feel cooled off and hydrate myself again. Yet 3 or 4 hours or more out in the sun without water will really do a number on one, and I’ve gotten sunburn as well, even though I was covering myself with water. The worst areas were my shoulders and upper face, and my arms. I was tired and I felt like my sister, after waiting in line over 3 or 4 hours, was dehydrated and heat exhausted as well, though at the 2nd half of the line, she was covered in shade. So she must be lucky, and I was the real victim. I will NEVER forget, and after remembering this, I feel like I never want to go on another cruise vacation or to the Bahamas again. Read Less
Sail Date August 2017
First time Disney Cruise - Family of 5 (1 middle school, 2 high school). Travel Date/Ship/Cost - Disney Dream, 8/14/17- 4 Day Bahamas. Cost $6200 - Passage ONLY. **I travel for business so I understand travel challenges & ... Read More
First time Disney Cruise - Family of 5 (1 middle school, 2 high school). Travel Date/Ship/Cost - Disney Dream, 8/14/17- 4 Day Bahamas. Cost $6200 - Passage ONLY. **I travel for business so I understand travel challenges & complexity. I am going to provide both positive and "opportunities" for improvement below... OPPORTUNITY FOR CONSUMER EXPERIENCE IMPROVEMENT: Complaint: Extremely long lines for off shore excursions & various events/activities on the ship. 1) SHIP - EVENING DINING. Worst experience ever! The evening dining halls were PACKED & LOUD! Screaming babies, tight seating, etc. Our table was next to the beverage service so it was extremely loud! I am NOT a large person & the back of my chair was 6" from the person behind me so every time the a server or a guest went behind me they were banging into my chair. VERY UNPLEASANT! I complained - they said go to Cabana's. The next night we did - and it was a pleasant dining experience, but they had a limited menu & the food was not as good. The next day I asked guest services if there was another option - they said room service. Again limited menu & I didn't pay $6,200 to eat room service. I assumed I was not talking to the correct decision maker so I spoke to the ships director. He said, "go to the bar before dinner and get drinks & you will be screaming with the other guest". I don't drink so drinking myself into a drunken state so I could "deal" was not an option. Frankly, I was again disappointed that someone in charge who could help - did not! His final answer was "just tell them you have to go to a movie & tell them to rush you out". REALLY!!!! NOT what I would have expected from Disney, there were many solutions that he could have offered that would have addressed our issue. 2) SHIP - Day at Sea - the Aqua Duck slide line was a 45min wait. My kids were really disappointed - they rode ONE time. It was a very hot day so we looked for a chair in the shade on the deck - there were not any left, and all the pools were packed. They did however have several deck chairs available if you wanted to lounge in the full sun. 3) SHIP - Character Meet/Greet - The lines were so long they wrapped around the entire lobby area & down the halls. We were not able to get ONE picture/meet with Mickey, Goofy, Cinderella, etc. 4) NASSAU EXCURSION - Dolphin Excursion Cost $260 (not including pictures) Again too many people booked so little value for your $ & alot of wait time. I pre-booked the swim with the dolphins excursion for one of my kids & myself as an observer. I was told that I would be able to take pictures during the activity as an observer. We waited to check-in, waited to dis-embark, waited to get our excursion tickets, waited to get all the buses boarded, and then waited another 20min for the Atlantis folks to come in and do the dolphin orientation. They grouped up everyone - our group had 13 folks in it! My child got to interact with the dolphin only "4" times, pet its belly, high 5, feed it a fish, and bill kiss. She did watch as it did the same with the other 12 in her group. They stood with their backs to the shore so as an observer it offered LITTLE VALUE, when I walked into the water ankle deep to try & get a picture the life guard came over & told me to "get out of the water". The Atlantis photographer did take some pictures of each group. When they were done they & wetsuits returned we were moved to the gift shop. If you wanted to see the pictures the Atlantis photographer took there was a 30min wait in line & the pictures were $32 each. We had to walk 20min to the other side of Atlantis to get the bus back to Nassau, so we were left with little time to shop. This was fine as I was really a bit uncomfortable (2 females alone) shopping on the Nassau. We did make it to a couple shops & then had to make our way back to the ship to make it by departure time. Opportunity Summary: Adequately staff ship to accommodate minimal wait time for passagers & provide superior consumer experience. Empower employee's to create positive consumer experience by offering solutions when guest expectations are not met. Partner with multiple off shore excursion operators to enhance the overall guest experience. I would also suggest a "first time guest kiosk" on the ship where new quest can get information, request help, provide feedback. POSITIVES: 1) STATEROOMS: Our room was clean & nicely decorated, had a nice size veranda & very comfy bed. It was cleaned twice daily. I was concerned that my 13 & 15 year old would not fit in the pull down beds, but they had plenty of room. 2) ON-BOARD NAVIGATOR APP: Since you won't have cell service this allows you to stay in-touch with your kids. Tells you what's happening, where, and when. MUST HAVE. 3) THEATER/MOVIES: Current movies with plenty of seating. In 3-D too! 4) PERFORMERS: The Justino & Daniela magic show was outstanding. The other performers in the lobby, on Castaway Cay, etc were also excellent. 5) PALO: Excellent service, food, & atmosphere. I would have eaten there every night if I could have brought my kids. 6) VIBE: My boys enjoyed being with their social group & doing activities with them. They especially enjoyed the Vibe wildside excursion and Vibe dodgeball games. Having the basketball & putt-putt area's on ship also kept them entertained. 7) PERSONAL SHOPPER: If you are thinking of buying high $ jewelry/gifts while in Nassau...Richard is your personal shopper to ensure you get the best quality, & best price. He offers a Nassau shopping seminar on the 1st day with a number of nice prize drawings for merchandise. Must attend to win. Positive Summary: Aside from the negatives above we found all of the waiters, stateroom managers, and most of the staff to be helpful & pleasant. Overall the ship was in excellent shape & extremely well maintained. Food was excellent in most cases. Plenty of activities/movies to keep our kids entertained. Read Less
Sail Date August 2017
We chose Disney because in the past it has beat out all the competitors by a long shot. The price of Disney is double to sometimes 4x the price of other ships. The price is no longer worth it. The ship had paint peeling on the balconies, ... Read More
We chose Disney because in the past it has beat out all the competitors by a long shot. The price of Disney is double to sometimes 4x the price of other ships. The price is no longer worth it. The ship had paint peeling on the balconies, stickers peeling off decorations on the tables, the adjoining door warped, the chairs in the small theater broken, and just many maintenance issues left unattended to. It took one hour from the gate to check in. It took 1&1/2 hrs. to get off in the most confused exit we have ever seen in our 20 plus cruises. We found very little to do when on the ship and when we did go to the classes they had no supplies. We went to the class that was to make memory pages but the person in charge was given very few scissors, stickers, pages etc. to work with. After a few minutes, we gave up and left. There was no party for returning guests that every other cruise line has. The dining food has not been changed in a long time and return guests tell me they are sick of the same thing over and over. There was no lobster night. This surprised us since the other lines that are much less expensive still have it. I wondered how all this could have happened to the Disney way and then I realized that most of the people on the ship we encountered were Disney interval owners and were on the ship for a discounted rate. Most had never even tried another brand. Maybe because of the discounted rate Disney now is giving a discounted cruise and since the clientele doesn't compare they don't realize what other lines are now doing. The final straw was when we rented bikes on the private beach. There was nothing there for my daughter to ride. They have no 3 wheels for people with poor balance. The beach staff told us to go to customer service on the ship and they would do something for her. We did and they basically didn't care. The old Disney go beyond expectations has been replaced with do whatever is cheapest. We will not be going on a Disney cruise again. It is sad to see such a wonderful experience in the past turned to just another mediocre cruise experience. Read Less
Sail Date June 2017
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