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1 Helpful Vote
Sail Date: March 2019
Embarkation in Miami a bit rocky, the check in was not well staffed in addition to enormous amount of first time cruisers, everyone confused & slow, slow, slow. Stateroom needed much attention lots of patchwork, shower loose and ... Read More
Embarkation in Miami a bit rocky, the check in was not well staffed in addition to enormous amount of first time cruisers, everyone confused & slow, slow, slow. Stateroom needed much attention lots of patchwork, shower loose and sprayed water from neck, missing caulking to messy over caulked area's and the noise, you could not get away from it on the 8th deck, do not book an stateroom with a connecting door and stay away from deck 8. Chair dragging, running, jumping quiet about 0100hrs. The ship is showing her age, deck 4 very narrow for running track. Dining same as the Dream class yet no one dressed for dinner on this ship but a handful of us. Minimum activities, everything everywhere trivia! Our stateroom host was on his phone almost always, left trash bins ajar never refilled soap, had to ask for it and shampoo etc. He smiled and always apologized, just off putting & we are neat freaks so he never had much to do. The movie theater had zero leg room, it was very uncomfortable if you are over 5'6". The sail away party was awful, I can go hear a DJ anywhere, if you have a choice skip this one. (Unless you enjoy really small elevators packed with people and stairs that are so narrow they are hard to navigate especially when there are children running up & down them with no parents in sight. No Magic on the Magic in our opinion, pretty bad when you are Okay with disembarkation day! Read Less
Sail Date: March 2019
We are a Disney family through and through. DVC members, annual pass holders, and we do the parks at least once a year. We finally tried the cruise and it did not disappoint. On the plane home, I started reading a bunch of reviews and ... Read More
We are a Disney family through and through. DVC members, annual pass holders, and we do the parks at least once a year. We finally tried the cruise and it did not disappoint. On the plane home, I started reading a bunch of reviews and was surprised at all the negative ones. I really think some of the negative reviews are coming from people who are used to other cruise lines and don't do Disney parks. For those not used to having to get to things early and wait in order to get good seats or see characters (much like rope drop at the parks), this cruise is going to seem super stressful. For those of us who are park pros, it's just another Disney day! I saw a lot of bad reviews of the food, but we found the food to be quite good every night! They are serving 3000 people, so I didn't expect five-star dining.... but truly, it was delicious! My 15-year-old son had one meal he claimed was the best thing he had ever eaten. Cabanas was a pretty typical buffet, but we all enjoyed it. The kids of course all loved the soft-serve ice cream on demand. We had adjoining staterooms and it was great. Having the verandah was completely worth the little bit extra we paid for it! We hung up as much as we could to save drawer space. I would suggest bringing a hanging bag for your toiletries. That helped a ton in the small bathroom. The shower//tub is VERY small and I spent much of the cruise pondering how 6-foot-tall men deal with it. Every employee we encountered seemed happy and were very polite and helpful. Our servers, Radu and Juan were wonderful, as was our stateroom host, Goodluck. We tipped them all extra. We did not tip the head waiter extra above the standard tip just because we only saw him a couple of times. The shows were amazing. Believe and Beauty and the Beast wowed our three boys! We missed the Golden Mickeys the first night because we were all exhausted. Spent the rest of the cruise regretting that decision because everyone raved about it. The pool was as expected. Small and crowded. We had been warned and we know pools are cruise ships are notoriously small. The kids rode the Aquaduck a couple times right when we boarded and several times on Nassau day since we did not leave the ship that day. They enjoyed it! Castaway Cay was amazing and lived up to every expectation and everything we had heard about it. LOVED the constant hand wipe distribution at the restaurants and buffets. The ship was immaculately clean. We discovered trivia on Day 3 and had such a blast. We wished we had hit those earlier! Here are our criticisms: 1) We bought the popcorn buckets after the second night because our kids always wanted popcorn. But seriously. The popcorn should NOT be extra for as much as you're paying for this cruise. 2) The food at Castaway Cay was by far the worst food we had the entire trip. It was definitely not up to par. 3) The age range for The Oceannear's Club it WAY too big. Our almost 9-year-old and 11-year-old were both bored and never went back after the first day. They said there were lines for everything. I feel like they need like a 3-6 and then maybe 7-11 grouping? Our 15-year-old enjoyed the little bit of time he spent at Edge, which wasn't a ton. Read Less
Sail Date: March 2019
This cruise was nothing but amazing! Beyond our expectations. We came well prepared with lots of U-tube videos and FB groups so we knew what to expect. Even if you don't do that the staff was super helpful. The wait staff took ... Read More
This cruise was nothing but amazing! Beyond our expectations. We came well prepared with lots of U-tube videos and FB groups so we knew what to expect. Even if you don't do that the staff was super helpful. The wait staff took care of all our dietary restrictions with no issues. Our kids enjoyed that they knew exactly what they wanted every night. My kids love d the unlimited ice cream! The food was fantastic! We went on a couple of excursions through Disney. We felt well taken care of and safe. The private island was not crowded and we had lots to do and nothing to do at the same time. Our room was clean and set up so nicely every night. Our room attendant was over the top with taking care of us. We ordered too service once and really enjoyed it! Food was hot and us parents enjoyed that we could have a glass of wine on the deck in our room at night! The entertainment was mind blowing. Every night!!! It was like going to a live theatre all the time! My kids were screaming with delight at the end of each show. There was lots to do and nothing to do at the same time. The balance and options were endless! I would totally go again! Best way to do Disney!! Character meet and greets were better than Disney World! Read Less
Sail Date: February 2019
We chose this cruise because we wanted to take our grandchildren with us. The crew stood out from the time we stepped on board. Our family was announced as we walked on board and cheered as we walked past. An issue was resolved with ... Read More
We chose this cruise because we wanted to take our grandchildren with us. The crew stood out from the time we stepped on board. Our family was announced as we walked on board and cheered as we walked past. An issue was resolved with grace and humor by the Guest Services people. Every member of the crew actually seemed happy to be there and doing what they were hired to do. I caught a crew member dancing to herself when no one else was looking. Especially accommodating were our dinner wait staff. Our main waiter, Ralph, and his assistant, Deddy, were quick, efficient and fun to be around. Our youngest, who is 9, ordered a lemonade at dinner the first night at dinner. She was shocked when she was brought a lemonade every night before she had a chance to ask. They showed some magic tricks as well as some mind-benders using crayons. They went with us each night even as we went to different dining rooms. This was a great idea as well. We had dinner in each of the 3 dining rooms. Each had something different to offer. Animator's Palate was adorned with screens on all the walls which had pencil drawings. As the night went on the screens changed to show how the characters were drawn. Finally, they went to color and became fully animated as Mickey entered the dining room. Rapunzel's Table was decorated as you might expect from the time period depicted in that fairy tale. A live show during dinner was also great for the kids. The number of children was much higher than on other cruises I've taken. This did cause some lines when characters came out to sign autographs. The outdoor evening events were when the number of children really was evident. The pool deck was wall to wall kids! The evening productions seemed to have just a little higher level of talent than most cruises I've been on. The changes in scenery along with the animation made the productions really stand out. Our grandkids really enjoyed the whole experience, especially the day in Castaway Cay. It was a great time for all. However, I would not go on it just as a couple. Read Less
1 Helpful Vote
Sail Date: February 2019
Can not say enough good things about this experience...only con it was short. Next time definitely wanna do more nights. Disney does vacation well. We felt the service was off the charts. Placed a deposit for another cruise...got some very ... Read More
Can not say enough good things about this experience...only con it was short. Next time definitely wanna do more nights. Disney does vacation well. We felt the service was off the charts. Placed a deposit for another cruise...got some very good perks for doing this. My kids loved this trip. The food was amazing especially for vegetarians...I had so many options it was hard to choose. Castaway Cay was the best. The day was fun and relaxing. The pools do get a little crowded but we never had a problem getting a spot. I would recommend bringing something to entertain the children at the Port while waiting to board..also a snack. Everyone on the ship is super helpful so no need to stress about not knowing where to be. The kids team was great and really made my shy children feel welcome. There is so much to do on board. I recommend taking the time to do the mid ship detective agency all three of my kids loved it. Read Less
Sail Date: February 2019
For the price, my family and I were disappointed with our first ever Disney Cruise. Pros: 1) We really enjoyed the shows. The Frozen performance, in particular, was spectacular! It was truly Broadway-caliber! 2) The rotating ... Read More
For the price, my family and I were disappointed with our first ever Disney Cruise. Pros: 1) We really enjoyed the shows. The Frozen performance, in particular, was spectacular! It was truly Broadway-caliber! 2) The rotating dinner was very special. You rotate between three restaurants: Triton's, Tatiana's Place, and the Animator's Palate. Each had a different type of cuisine and really amazing decor and ambiance. The multi-media show at Animator's Palate was a highlight of the entire cruise. 3) Overall, the food was better than other cruises we've been on. 4) The service was exceptional (minus the kids' programs) 5) Castaway Cay was breathtaking! Cons: 1) The children's pools were so tiny! My daughter, who loves pools, felt too overwhelmed to even go in them. 2) Now for our biggest complaint. We booked the Disney Cruise because we thought the children's programs would be an area of emphasis for them. We found, however, that they were run more like a babysitting service. There were always several crew members around, but they were extremely unengaged with the kids. My daughter is a very shy, four year old and when I peeked into the Oceaneer Club, she was almost always alone, with the staff just standing around, chatting amongst themselves. The scheduled kids events at the Club were pretty lame. The program on Castaway Cay was even worse! When I went to pick up my daughter, I counted NINE employees standing around, and none of them were interacting with any of the kids. This was not at all what I expected, and definitely not the magical Disney-way I have come to respect. Because of the lack of attention, I signed my daughter up for about 1/3 of the time that I was hoping to. Everyone told me the kiddos are not going to want to leave the Club, but my daughter, honestly, dreaded going and they didn't seem to do anything to help ease her anxiety the four times I dropped her off. Definitely would consider other cruise lines before Disney again, due to the cost and terrible experience with the kids' club. Read Less
2 Helpful Votes
Sail Date: February 2019
This was our 3rd Disney cruise. They cost more be we always end up going back because of the cleanliness, outstanding service and food. Well I guess it was 2 out of three this timew. The servers in restaurant and service overall was ... Read More
This was our 3rd Disney cruise. They cost more be we always end up going back because of the cleanliness, outstanding service and food. Well I guess it was 2 out of three this timew. The servers in restaurant and service overall was outstanding. The steward that cleaned our room was wonderful. The ship was clean and beautifully maintained. The food-to put it mildly was very disappointing. Paying top dollar and getting a steak that’s like leather and hungry man gravy. Pasta sauce that was literally like ketchup, cheese cake that was a sponge tasteless blob. Had a special allergy order on Castaway Cay barbecue and was Literally given 2 slivers of spare rib!!!! Come on!! How can u not expect a comment on this. I can say staff was outstanding with catering to food allergies, but my husband had no special orders and was just as dissapointed. It’s a shame how they have cheaped out on their food and on top of that it was cold several times. We have decided to try another cruise line and pay 40 percent less. . Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this 4-day Disney Bahamian cruise for a short winter getaway with our daughter, son-in-law and grandson, who is almost 2 years old. We had cruised by ourselves or with friends before on Holland America and Oceania but this was our ... Read More
We chose this 4-day Disney Bahamian cruise for a short winter getaway with our daughter, son-in-law and grandson, who is almost 2 years old. We had cruised by ourselves or with friends before on Holland America and Oceania but this was our first kid-focused cruise and first cruise with Disney. There were many positives: 1) Embarkation and disembarkation were both very smooth processes - we took the Disney Cruise transfer from our resort to Port Canaveral. With stops to pick up guests at 2 other resorts, it took us just over an hour to get from our resort to the port. The transfers were very well organized. Once we got to the port, it took us no more than 15-20 minutes to register and get on board. For disembarkation, Disney provided a nice, early (6:45 am) sit down breakfast at one of the main dining rooms, where we were served by our regular waiters. That was a nice touch. The transfer to the airport was very good. 2) Ship itself is beautiful. 3) Ship is very well maintained - given the focus on short cruises and large number of children on each cruise I expected the ship to look "well used". That wasn't the case at all. The ship was impeccable. 4) Our deluxe veranda stateroom was great - clean, everything worked, lots of storage space. We liked the 2 room bathroom set-up - toilet and sink in 1 room, sink and bath/shower in the other room very much. Our room steward was readily available for questions and kept the room in perfect shape. 5) The quality of the food was surprisingly quite good - I would say at least as good as on Holland America, although not at the Oceania level. We also ate once at the Italian speciality restaurant, Palo, which was excellent. 6) Activities - there are different streams for young children, teens, families and adults. There are tons of things to do on board, many at no extra charge. 7) Shows are excellent - excellent entertainment in general 8) Service - truly exceptional. Our waiters were fantastic with our little guy. Moreover, they were great in helping my wife with her dietary restrictions. Within a day or two it seemed that everyone on board knew our little guy's name and he was happily giving fist bumps, high fives and waves to various crew members. Bar staff, staff in stores, photographers - everyone we met provided excellent service. Bravo Disney!!! 9) Disney Magic (children) - our little guy loved the character meet and greets - the Disney characters are great with little kids, interact so well with them & take the time with each person to make them feel special. For example, while on Castaway Cay, seeing Pluto play in the sand with our grandson brought a big smile to my face. There were a lot of opportunities to meet the Disney characters on the ship. There are also Disney movies playing, the Disney shows, even Mickey shaped waffles and a special Haagen Daaz type Mickey ice cream sandwich for kids for dessert. 10) Disney Magic (adults) - Started from the moment when we got on board, when we were greeted by a number of crew members as we got on the ship and our family was "formally" introduced. That was a nice touch. We found there are many adult-only areas and activities when you want a break from the kids. Some of the things we saw really impressed me - for example, Pirates night (as opposed to formal nights on other cruise lines) was a lot of fun. I couldn't believe how seriously everyone took it - crew members, Disney characters and many, many passengers all dressed up in costumes. And our dinner at Animators Palate, which is one of the 3 rotational main dining rooms, was a terrific experience. The interaction with the Disney characters, in this case Crush, on the screen by our table, just totally blew me away. Wonderful!!! 11) Castaway Cay, Disney's private island, is lovely. There is a lot going on and a lot to do, if you are so inclined. It is nice that there are plenty of lounge chairs with umbrellas (free) so you don't have to pay for a clamshell to have some shade. 12) We took a couples massage at the adult beach, Serenity Bay, on Castaway Cay. That was a wonderful experience that I would highly recommend. 13) Dining (dinner) is at set times - either the main seating at 5:45 pm or the late seating at 8:15 pm. With our little guy, we really wanted the 5:45 pm seating. But we booked this cruise fairly late and so when we booked they could only give us the late seating. However, we asked to be put on the waiting list for the main seating. And when we reviewed our reservations a few days before boarding we saw that we had been switched to the main seating. Yay Disney! 14) Rotational dinners - we liked the idea of having dinners in 3 different main dining rooms, each with different themes' and that our waiters followed us to each of the different dining rooms. That was perfect for us. There were also a few things we didn't like as much: 1) Most importantly, the ship was very crowded. For major events, like the sailaway party and the Pirates night party, the open area on Deck 11 was just a mass of humanity. There were children everywhere - I know, this was a Disney Cruise, so what do you expect...? Still, there was a lot of activity and noise, with kids running down the corridors outside our stateroom and shouting at 11 pm, a zoo-like atmosphere at the 2 children/family swimming pools. There are 1250 staterooms on the Disney Dream so normally that would translate into 2500 passengers on the cruise, assuming 2 people per stateroom. However, in that this is a family cruise, there are often 3, 4 or even 5 people per stateroom, so the net result is over 4000 passengers on board. That is a lot of people for a ship of this size. 2) Kids are offered chocolate donuts 1st thing at breakfast, Mickey waffles, unlimited soft ice cream and sodas during the day (self serve), lots of cookies, cakes and other sweet desserts at buffets and meals (e.g. our Mickey Haagen Daaz type ice cream sandwiches). That might explain why there seemed to be some kids who were virtually bouncing off the walls. There were some healthy choices but they were kind of limited. 3) We didn't care for the buffet at Cookies on Castaway Cay. We found it very ordinary. 4) I also found that the buffet at Cabanas (on deck 11) did not have as much selection and was not as good, quality-wise, as buffets on other ships. All in all we had a great experience on the Disney Dream. We liked it so much we wanted to stay on for the following cruise but unfortunately it was fully booked. A four day cruise is very short. Given our great experience, we plan to book another Disney Cruise but next time will probably go with a longer cruise, if possible. Read Less
1 Helpful Vote
Sail Date: February 2019
I travelled with two children 5 and 6. Accessibility to characters was great! We waited several hours to onboard ship which was difficult for kids, but we did get to meet characters. The ship was very clean. Wait staff and housekeeping ... Read More
I travelled with two children 5 and 6. Accessibility to characters was great! We waited several hours to onboard ship which was difficult for kids, but we did get to meet characters. The ship was very clean. Wait staff and housekeeping were exceptional and extremely pleasant. We did one port adventure which was expensive and not a good experience. I called on phone and asked if my excursion included access to water park at Atlantis. I was told yes, and I clearly said port adventure number N47. At orientation for adventure, we were told we can’t go to water park. When I spoke to attendant,she rudely kept insulting my intelligence stating, “It clearly says not include,” (it did not). I was told I could spend $300 per person to upgrade. No Thanks! That’s where the nickel and dining started. This ship is money hungry! I tried to return my childrens’ bracelets during disembarkment. I was told I was already charged for them. Another cruise member said she would return th for me. I was then CHASED with them and told to take them, I own them now. Literally squeezing every last cent out of me. Also, charged $22 to use their lab top for 5 min to check banking. The extra expenses they snuck out of me really took away from all the great service. Also, left at port adventure without guide. Driver kept asking ME itinerary and where we were going?!? Not worth the money. Left lost in Atlantis asking everyone where we should be. Read Less
2 Helpful Votes
Sail Date: February 2019
This is our first Disney experience and first cruise with your 3 year old daughter. It was a 5 day Bahamian cruise with one Marvel day at sea. CHECK IN: we were picked up easily in baggage check by a Disney agent holding a sign with ... Read More
This is our first Disney experience and first cruise with your 3 year old daughter. It was a 5 day Bahamian cruise with one Marvel day at sea. CHECK IN: we were picked up easily in baggage check by a Disney agent holding a sign with our name. She quickly got our bags and whisked us away to the Four Seasons Miami in a very comfortable SUV. The transportation (Disney) to the cruise ship was not so easy. We were in a huge bus and had to wait for everyone to get on. When we got to the port, it was very crowded and we were not sure where to go. There was a very long line although we were in concierge level. We are not familiar with cruising so we expected a private check in. But, maybe that's not how concierge cruises go? ROOM: Our room was absolutely gorgeous with a long balcony (not deep though). It was a one bedroom suite with two bathrooms and two showers. The bed and pillows were very comfortable. The rocking of the ship made it very easy to sleep. Our room was kept tidy and we had special treats every night by Ferdie. He was great and very friendly and eager to please. The mini bar was convenient as we always had sparkling water and other drinks available. Concierge made sure we had the drinks we specifically wanted. We put the baby in a crib and she fit nicely next to our room and we still had our own space. CONCIERGE: I cannot imagine what this first experience would have been like without the concierge team: Emanuela, Kamesha and Amanda and help from staff, Hikmet, Nicholas and Jermain. We needed a lot of "hand holding" as we had not had any cruise experience on a ship this big. I expressed my concerns to Emanuela the first day and although I was a bit tired and frustrated after a long day of travel and some confusion, she was very, very patient and understanding and put me at ease and guided me through everything I needed to know. Every day, one of the team members would go through the itinerary with me and I greatly appreciated it. Kamesha and Amanda made Jacqueline my 3 year old feel very welcome and comfortable. They were able to get her the non dairy milk that I had requested and also the sparkling mineral water. We were able to get a last minute reservation at Palo which was absolutely incredible. FOOD: We ate at Lumiere's, Animator's Palate, and Rapunzel's Table. Our servers were Munir, Steve and Gerardo. Gerardo is very good at magic tricks and kept Jacqueline entertained. The dinner was great and food was very good with lots of choices. I only eat seafood but always found something I liked. On the Disney Magic, dinner is not just food, it's a show, a whole production. This was the first time, 5 days in a row our daughter sat at dinner and did not want to watch the ipad. The first night, she was very tired and crying though..Munir was so sympathetic and ran to get her a stuffed puppy. It cheered her up right away. Steve was always there to help us make great choices on dishes and he quickly learned our likes and dislikes. PALO: Palo is the adults only italian restaurant. It is a must do. Mehmet was our server and he had me almost in tears laughing. Dinner was so great. We had the Osso Bucco and the Dover Sole. CABANAS: this is the buffet option which we chose for breakfast and most lunches. It is excellent with a wide variety of choices and something different every day. The staff is excellent. Alexandru was so caring one morning when my daughter insisted on strawberry ice cream. He went out of his way to get it for her. Bee was so helpful and helped me carry my plate as I had my daughter in both arms. CASTAWAY CAY: This is Disney's private island and it is absolutely spectacular. It is so beautiful and serene. We stayed in cabana 14 and this is a perfect location right across from the washrooms. The beach was calm with no waves and white sand. the water was crystal clear. It is almost like a dream. The only place more beautiful than this was our trip to Bora Bora. I do have to mention that some of the staff i.e. the driver of the train and one of the golf cart drivers were not representative of Disney standard. not friendly. not helpful. short. gruff. SHOWS: We were only able to stay up for one show which was Dreams. This was the first time she ever watched a show from beginning to end with no coaxing. She was completely enthralled with her eyes glued to the stage. CHARACTERS: The character meet and greets come with long lines but I realized that this is going to be unavoidable on a cruise..lines....lines to get out...lines to get on the ship, lines to see characters, lines to go to eat. lines. but, it was worth the wait for the memories. Jacqueline had several unforgettable memories. On two separate occasions, she ran into Ariel and Sophia. They were both so endearing and played with her and held her hand and walked around the ship with her for quite a while. It really made her trip. These are memories she will keep with her. We took videos. OCEANEER'S CLUB: This is the part I was the most disappointed in. Although, it turned out well on the last try. We tried 3 times to get our daughter to go to the club, but she just would not go the first two times. The first time was not a good first impression. When we walked in, the girl at the check in was not very friendly or welcoming and seemed like she just didn't want to be there and had already had too long of a day and just wanted us to go away. I asked if I could walk my daughter in and this was not allowed. I came by 20 minutes after i dropped her off and she was wandering around by herself. The second time we tried, she cried again. The third time, luckily, we met Sophy. She was very helpful, patient and understanding. She let me walk Jacqueline around and get her acquainted. She requested for someone to come to her to help her get comfortable and we got Nic. She asked Jacqueline if she wanted to do face painting and she quickly went to her. That's all it took. I wish we had met Sophy and Nic on the first day. Other friends have said that their kids did not want to leave kids club, but our experience was totally the opposite. I did not see the big hype here. Hopefully, we have a better experience on our next cruise. CHECK OUT: We had to get on a big bus again. I sat in the back because they fill the bus up so that there are absolutely no seats empty. I had motion sickness. My only suggestion would be to have an option for private transportation. I really enjoyed the bags checked through from ship to destination. That was very helpful. We will definitely try this again. We will stick to the one bedroom suite. It is a perfect location in midship room 8022. It is one floor below all the action at the pool and just below concierge lounge. Read Less
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