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1 Helpful Vote
Sail Date: March 2018
What an amazing cruise experience! Food, service, the cabin was all phenomenal! Entertainment and activities for children and adults were superb. The kids club "Oceaneers Lab" did a great job entertaining our 7-year-old ... Read More
What an amazing cruise experience! Food, service, the cabin was all phenomenal! Entertainment and activities for children and adults were superb. The kids club "Oceaneers Lab" did a great job entertaining our 7-year-old granddaughter, so much so on the last full day of our cruise she did not want to leave. We finally picked her up at 11:15 PM. The champagne tasting was a great experience it was held at "Pink", highly recommended. The coffee shop on the back of the boat in the adult area was terrific and the staff in there was top notch, friendly and makes us want to go back. Every guest we encountered was friendly and all having an amazing time. Our stateroom was terrific, the two bathrooms came in so handy. There was plenty of space for the three of us. Grandaughter loved the top bunk and we had the attendant leave it down for most of the cruise. Our bed was so comfortable, I was shocked, we want one for our own house! Dining was fabulous as well, Troy was our waiter and did a superior job! The ship was so clean and every Disney detail was so amazing and upscale. Embarkation was pretty quick, the longest line was the screening as soon as you walk in. But it lasted no more than 15 minutes. There was no line at check in and it was a quick easy process then we walked right onto the boat at 1:30 and our room was ready. Watched fireworks from the cabin (rt side of the boat) were amazing to view at sea. We want to go on Disney Cruise without kids, so much for adults to do. Read Less
1 Helpful Vote
Sail Date: March 2018
I took my daughter, 3 and 5 year old boys. This was a perfect spring break for all of us. The club was enjoyed by the 5 year old. They loved the entertainment and the mystery games. clues. The private island was enjoyed by both ... Read More
I took my daughter, 3 and 5 year old boys. This was a perfect spring break for all of us. The club was enjoyed by the 5 year old. They loved the entertainment and the mystery games. clues. The private island was enjoyed by both boys. Our cabin had a queen bed a sofa which converted to a single bed, a top bunk bed and a murphy bed. There were 2 small bathrooms. One had the toilet and sink, the other had a sink & tub/shower. Each night there were different towel folded animals waiting for us. Food on board was great. Lunch buffet had a good selection of food including shrimp and crab claws and crab legs. We rotated in 3 different dining rooms along with our waiters and assistant waiters who were so nice and patient with the boys, Table was dressed elegantly in each dining room. Table cloths and cloth napkins. Food was excellent and the desserts even better. We enjoyed the 5 day cruise. Read Less
Sail Date: March 2018
The food was the worst food I've ever had on a cruise. We sailed on Disney several times about 15 years ago. Over the past 10 years we've exclusively sailed with Royal Caribbean. Our granddaughter is 5 years old so we thought we'd take ... Read More
The food was the worst food I've ever had on a cruise. We sailed on Disney several times about 15 years ago. Over the past 10 years we've exclusively sailed with Royal Caribbean. Our granddaughter is 5 years old so we thought we'd take her on a Disney Cruise. Definitely is not the Disney learned to love and know. Food is very bad (I think the fish was frozen) and the service both in the dining room and guest relations was poor. They told me it was because they had a bunch of new hires. The kids club is 2 large rooms with children from 3 - 12 years old brought in to fend for themselves. This arrangement is chaos for the little ones because they just stand around and watch others. I recommend separating the groups into more appropriate age groups and have the counselors want to work with children. This cost of this cruise was 3 times that of other cruises. Save your $$ and cruise RC. Read Less
1 Helpful Vote
Sail Date: March 2018
I choose because why else Disney! Toddlers 3 and 4 girls of course loved it! Took 5 adults to corral and keep up with them. Never had such friendly and great service on a cruise line the concierge level attendants were stellar!!! They made ... Read More
I choose because why else Disney! Toddlers 3 and 4 girls of course loved it! Took 5 adults to corral and keep up with them. Never had such friendly and great service on a cruise line the concierge level attendants were stellar!!! They made up the bunks in the cabin for the grandkids for one night for us so the parents could have a break and they allowed them to come into the lounge to have breakfast and watch cartoons. BBB for the girls is the best money spent as is Palo. Regrets, if you have small kids don't waste money on a cabana its far from the activities. Would not do Couples Villa in port you'll likely be facing another ship during you romantic hottub experience. The Shows are great keep the little ones up for Beauty and the Beast!!! For the oceaneer club a bit disappointed its connected to the older lab club from behind the walls and we dropped off toddlers at oceaneer for face painting and somehow they wandered over to the older side and an hour later did not get their faces painted making us late to dinner, Quire unorganized apparently the key is to watch the schedule for planned activities which we learned the last day otherwise they may end up sitting. Older kids who love video games probably love it. I will probably do another IF i can work out the bed situation maybe I'll sleep on the fold out couch. So great cruise IF the kids love Disney I"d say the younger the better since they still believe in all the characters but better accommodation for the $$$ on other lines. Read Less
3 Helpful Votes
Sail Date: March 2018
Having done my last 3 trips on Carnival and Previous to the on Royal Caribbean was very much looking forward to Disney cruise having heard so many positive things about service and experience. While we enjoyed our trip very little ... Read More
Having done my last 3 trips on Carnival and Previous to the on Royal Caribbean was very much looking forward to Disney cruise having heard so many positive things about service and experience. While we enjoyed our trip very little impressed us about Disney. Water Park: Aquduck was very fun and lines were never to long even on a sold out ship Pool not having salt water was nice as well. Dinning: We felt dinner was on par with Carnival, buffet edge went to Disney both on food and having shorter wait times not sure if that was Disney or just a smaller ship that previous sailings Cabin: Traveling with the family split bathroom was nice room. Cabin had broken shower, malfunctioning toilet, and blue water dripping for an AC flood more on that later. Did not take a hot shower once on trip. Luke warm was best. Childrens Club: Lots of great activities for kids, was a step up from previous experiences. Entertainment: Seats in movie theater we to narrow to sit in making watching move impossible. Live shows were Fantastic one area they blew away other trips. Customer Service: Was poor at best. Massive leak took AC out in some areas had to dry clean clothing due to blue water leaking from cabin and hallway. Guest services was either border line rude to apathetic. Water come leaked for 2 of our 5 days. Repair and clean up started at 7AM waking us up 2 days in a row. As different crews argued who's responsibility it was. On every previous trip Cabin stewards know our our family's name and pleasantly greeted us in the hallway not the case on this trip was badgered while trying to get off the ship to confirm out shower had been fixed even after explaining to him we were going to miss our excursion. Disembarkation: Was smooth and pleasant set up time and breakfast was nice touch over other ships. Maybe my expectations were to high having read up about Disney experience and paying 2x times what 8 day Vista trip cost. But would not go back on a Disney Cruise again. While a couple things were nice i was longing for the enjoyment of my previous Carnival trips. Looking forward to trying one of the new RC trips next cruise. Read Less
8 Helpful Votes
Sail Date: March 2018
Perhaps our experience at Disney World and Disneyland caused us to expect too much out of this cruise. From the moment we arrived at the Port Authority terminal until the moment was were set free 4 days later, we felt like cattle being ... Read More
Perhaps our experience at Disney World and Disneyland caused us to expect too much out of this cruise. From the moment we arrived at the Port Authority terminal until the moment was were set free 4 days later, we felt like cattle being herded to slaughter. Within 5 minutes of stepping foot on the ship, we were accosted by mostly men in Disney uniforms trying to hustle us to buy beer and bottled water. It was very unnerving at first. We were trying to find available lounge chairs (which was a task unto itself) and it was loud and hectic and these men kept coming up to us. We could hardly understand a word they were saying but we thought they were trying to tell us we couldn't sit in the chairs we had found. We finally realized they were hustling us to buy water bottles. When we declined, they were obviously very annoyed and huffed off muttering unintelligible words under their breath but clearly loud enough for us to hear. Thank goodness we couldn't understand them anyway. It was about this point when we realized we'd may have made a terrible mistake to take this cruise. Shortly after setting sail the captain came over the loud speaker to tell us we'd be hitting very rough waters. He explained we'd be experiencing 15 foot swells that would cause the ship to moan and that they'd be giving away complimentary seasick medication (note: this would be the first and only complimentary thing we would experience the whole trip outside of most meals). Almost every crew member had their hand out for a tip the entire time and if you didn't give them a tip amount they expected you would surely feel their wrath. Sure enough, before long the ship started rising up and then you would just wait and brace yourself for it to crash down. You couldn't walk without holding on to something. Barf bags began piling up in the bathrooms. It was a new level of hell on top of what was already feeling like a very bad vacation decision. I was trying to take care of our two children while barely being able to sit up myself. It was a nightmare. Surely the captain knew we were in store for these conditions prior to setting sail. Had we been informed we would not have boarded. Shame on Disney! Outside of screaming children and Disney music, you didn't feel the magic of Disney that you expect from the theme parks. The crew doesn't speak much. They mostly work with their heads down and it starts to make you wonder what kind of working conditions they are experiencing. The gluttony of the cruisers began to feel very glaring against the backdrop of the unhappy crew members. I couldn't help but feel quite guilty. Perhaps the most awful aspect of the cruise was the hassle of getting something to drink when you needed it. As we lay on our stateroom floor trying to suffer through the rocking ship, I called room service and asked for some ginger ale. They would deliver it but at an additional charge plus a service fee and a tip, of course. We couldn't even get a water delivered to our room without a fee. So we had the choice of walking up 5 flights of stairs (the elevators were always too full to squeeze on) to get our own water out of the soda machine or stay in the room and drink warm sink water. Trying to get something to drink was a constant struggle on this trip. At 11pm when you're exhausted and thirsty, it's hard to muster the energy to climb the stairs to get a drink. And since we'd already be gauged on the price of this miserable trip, it was hard to justify $4 for a drink to be delivered. Why on earth Disney doesn't make easier arrangements to keep a few bottles of water in your mini-fridge is beyond me and made for a miserable effort every day. I guess this is what they guy hustling the water bottles at the start of the trip was trying to say? In short, if you are on the fence about whether a Disney cruise is a good decision (as we were!) I hope this review helps. If I had read a review like this prior to purchasing the trip, I would have sought a vacation at an all-inclusive resort where I would not have suffered 4 days of seasickness and had been able to drink a glass of water rather easily each night and would not have been smacked with a $200 bill at the end of the trip for additional tips. It's hard to stomach tipping a wait-staff when you were too sick to even dine in the restaurants for half of the trip due to the rough waters. On the 2 occasions we did have dinner, you were treated like an assembly line and the food was thrown at you with little care or concern to see if you were even delivered the items you ordered. (Hint: we weren't). Hope this review saves another family from the terrible experience we suffered. Read Less
5 Helpful Votes
Sail Date: March 2018
Just returned from a 4 night cruise to the Bahamas on the Disney Dream with family including a 4 yr and 7 yr old. What a fun time - Disney does it right! We had adjoining cabins with verandahs --- this was a plus because the room are ... Read More
Just returned from a 4 night cruise to the Bahamas on the Disney Dream with family including a 4 yr and 7 yr old. What a fun time - Disney does it right! We had adjoining cabins with verandahs --- this was a plus because the room are quite tight. Food was fantastic, entertainment was great for all ages and the service was unbelievable! All you had to do was ASK and it was done! Children had a great time in the Kids Club and were always eager to go again. Germ control was a priority as hand wipes were handed out entering every dining room. Children went through a hand washing station when entering their area of play. My daughter and I had massage treatment at the spa which was most enjoyable. We did not go ashore at Nassau as we had been there previously. Just stayed on the ship and enjoyed a less busy day. Highly recommend this cruise for families! Read Less
1 Helpful Vote
Sail Date: March 2018
We were on Disney Dream cruise that sailed March 2/2018 to March 5/2018. On the third day 03/04 there was a wind, so they cancelled Castaway island (Disney private island) and we spent that day on the cruise. I really disappointed, the ... Read More
We were on Disney Dream cruise that sailed March 2/2018 to March 5/2018. On the third day 03/04 there was a wind, so they cancelled Castaway island (Disney private island) and we spent that day on the cruise. I really disappointed, the most important point to choose Disney cruise is the stop at Castaway Cay. I strongly expect that the Disney will give some form of concessions to its guests. unfortunately, they didn’t do anything, they didn’t give any indemnity or concessions. It was so sad, disappointing we are students we hardly find time and money to go this trip. we have never been on any Disney cruise before. We spent so much money on flights from Philadelphia PA to Orlando FL, we rent a car to go to Port Canaveral. That day I talked with Guest Services when we were on the cruise but they told that no concessions will make to the passengers. After we back from the cruise, I sent an email asking them for compensation, but they didn't respond until today, I never hear back from them In addition, I forgot an expensive important item on stateroom, I called them every day asking if they find it. each time they respond with the same response " Unfortunately, nothing matching the description of the item has been turned in. When the Dream returns, we will take another look and should anything matching the description turn up, we will let you know", and surprisingly they never get back to me. The first two days we were so happy and thinking to repeat the same experience with our friend and family and recommend it to them. But now, we will never ever do any Disney vacations again. And when my school's professors and classmates asked me, I dod not recommend it to them and I told them my awful experience. Read Less
1 Helpful Vote
Sail Date: February 2018
Chosen as first cruise for 4,7,10 years old grand children.... Ship's focus and infrastructure for kids to age 6 exceeds that of other cruise lines... Connecting 8th floor balcony rooms port side aft are more spacious than ... Read More
Chosen as first cruise for 4,7,10 years old grand children.... Ship's focus and infrastructure for kids to age 6 exceeds that of other cruise lines... Connecting 8th floor balcony rooms port side aft are more spacious than comparables without mice.... Dining room seating structure is spread over 3 different themed venues during 4 days.... Menus choices are few and offer rather basic dinner options for adults.... Service for staterooms as well as dining rooms are excellent.... Buffet options are sufficent, service is ok at best... Prices for the cruise, purchases on board and Disney Island as well as Excursions are disproportionately overpriced. Photo sales staff included and charged for unwanted photos. Some of the organizational staff proved highly incompetent and ineffective. Support for wheelchair access during embarkation and debarkation is almost non existent and disorganized at best. Disney's mandatory Emergency drill is an unduly lenghty, disorganized ordeal. We will not sail Disney again. Read Less
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