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54 Princess Diamond Princess Romantic Cruise Reviews

We booked the nine day version of this cruise as a complement to a land tour of Japan. In most respects, it met our expectations, but there were definitely some aspects that were disappointing. This circumnavigation of Japan was an ... Read More
We booked the nine day version of this cruise as a complement to a land tour of Japan. In most respects, it met our expectations, but there were definitely some aspects that were disappointing. This circumnavigation of Japan was an excellent, well-balanced itinerary out of Yokohama. What impressed us the most was the number of ports (three in total) visited on the Sea of Japan coast. This is an area of the country that does not seem to see many cruise ships, so it was an appealing aspect of the itinerary. We also appreciated the opportunity to visit South Korea through the port of Busan. For future cruises, it would be nice if Princess could add a port on the island of Kyushu. We booked shore excursions through Princess for each port. Generally, these were well-organized and efficiently run. There was a good variety of offerings, with something for everyone. The process of getting off and back onto the ship was relatively painless, although we were a bit in the dark about the process of retrieving goods that were taken and held by security until the end of the cruise. More information on this procedure would have been welcome. In terms of the running of the ship and service onboard, there were positive and negative aspects. On the positive side, the Princess waiters were excellent, with outstanding service in the Savoy dining room, although the cuisine could be a bit hit-or-miss. The food was generally very good, although two evening meals were substandard due to under or over-cooking. With half of the passengers being Japanese, there were many more Asian dish choices than what one would normally see. The service in the Horizon Court buffet was equally good. We had one evening meal at the Italian premium restaurant, Sabatini’s. Again, the service was excellent, but the food was a little disappointing. For example, the lobster served in the Savoy dining room was superior to what we had in the premium restaurant. Finally, we were regulars at the afternoon tea service in the International Dining Room and really enjoyed the white glove table service and tasty goodies that one usually finds at high tea. The cabin housekeeping service was also a bit unpredictable. Our first cabin steward was sub-par, to the point that we were about to complain. However, after two days, we got a new cabin steward who was so dedicated and attentive that he made up for the first one. The entertainment was good. There were three production shows, of which two were very good. We also enjoyed the other acts, especially the rock violinist, Katei. We really appreciated the demonstration of traditional Japanese comic storytelling, rakugo. We were disappointed that Princess did not take the opportunity of being in Japan to showcase more Japanese talent, such as a J-Pop group or a Kabuki theatre performance. On the negative side, the ship appears tired, with several evident maintenance issues and some areas of the ship being downright filthy. One of the ladies' toilets near the atrium was constantly malfunctioning, and ceiling fans in the dining section of the Lido were covered with so much encrusted dirt that it would have failed a health inspection. We saw at least one instance where a wall had to be torn out to fix the plumbing, and many parts of the passageways showed damage from years of wear and tear. Some of this should certainly have been addressed by the crew, while other issues will require the resources of a full refit. Other parts of the cruise also misfired. On both occasions that we chose to catch a movie on the pool deck on the big screen, the sound system malfunctioned. We also had a total screw-up with room service delivering the wrong items to our cabin. Additionally, we were also taken aback by the way that Princess seems to be nickle-and-diming more aspects of the cruise. For example, the Japanese baths which are unique to this ship were advertised as an appealing feature, until we discovered that you had to pay for each visit, more or less like spa experiences. On the whole, we enjoyed our cruise on Diamond Princess. The itinerary was great, and the crew for the most part was excellent. Nevertheless, the ship needs a lot of work, and we were disappointed by other aspects of the cruise. As a result, only an average score was earned, with lots of room for Princess to improve this unique Japanese experience. Read Less
Sail Date September 2019
We chose this cruise based on a couple of the cities that were on the itinerary that we had never been to before. Unfortunately, when we arrived onboard to our stateroom, there was a letter stating that Koh Samui had been removed from the ... Read More
We chose this cruise based on a couple of the cities that were on the itinerary that we had never been to before. Unfortunately, when we arrived onboard to our stateroom, there was a letter stating that Koh Samui had been removed from the itinerary and they had replaced it with Sihanoukville in Cambodia. This was not a huge issue, considering we had not been to Sihanoukville before, so we were looking forward to going there instead, as an alternative. In relation to the shore excursion, we opted for the free shuttle that was offered. After waiting 1.5 hours in the baking sun on the port in a huge line, we were informed that the shuttle buses were stuck in traffic and they didn't know how long it would be till they arrived. A guest suggested that a drink of cold water and some umbrellas for shade would be a good idea for the elderly and the children stuck in the line (this was after waiting for over an hour) and finally we received them. When one shuttle bus finally arrived back in port, the passengers who got off it said they had been on the bus for 3 hours. They had been stuck in traffic in the one spot for 2 hours going nowhere and then the bus turned around and brought them back to port. They didn't get to the market at all. Another passenger who had gotten a private taxi to the market said that it wasn't even worth going to. Very busy, crowded and only items relevant to the locals were being sold there. We had been keen to go to the market and then get a tuk-tuk down to the beach for a few hours. We thought they should have found out beforehand how many people were interested in going on the free shuttle so they could have had an idea of numbers instead of just waiting to see how many people lined up to get off. We were very disappointed to have missed out on this opportunity, especially after the disappointment of missing out on Koh Samui. The reason they had given us for bypassing Koh Samui was that there would be too many ships in port on the day of our arrival. These itineraries are arranged a year in advance. This did not seem like a very valid or viable reason, given that if Koh Samui were going to turn away a ship, it not likely be 3,000 cashed passengers. The tv advertisements for the cruises always show just a couple of people enjoying privacy and space on the ship and on the shore excursions. this is not the reality. But if you go with that in mind, you wont be too shocked at how busy it is and the shore excursions are always a bit of a rush and expensive. The food is very good and I loved having the formal nights. It is lovely to get dressed up and have a fancy dinner. It was also really good that everyone else was dressed up too. It wasn't just a few people, nearly everyone joined in on the formal nights. We were also pleased that once a movie had been shown on the outdoor cinema that it was then available to watch again in your stateroom on your tv. There was a great variety of movies and shows available in your stateroom. We purchased the soft drink package before we left. We had a note in our stateroom that the complimentary tumblers that came with the package were all gone and more would be arriving soon. In the meantime, they gave us a bottle of water each for our room as a thank you for our patience whilst we waited for them to arrive. A few days into the cruise, we went to the reception desk to enquire about the tumblers only to be told that the bottle of water was all we were being given. The card we had stating that we would be receiving the tumblers was wrong and there was nothing we could do about it. Again, a bit disappointing, but it didn't detract from our overall relaxing holiday that we enjoyed. Read Less
Sail Date January 2019
Supposedly a 21 day cruise…….. My wife and I have just returned from our cruise together with another couple that we invited to come along. When we planned this trip it was supposed to be a gift from me to my wife and from her ... Read More
Supposedly a 21 day cruise…….. My wife and I have just returned from our cruise together with another couple that we invited to come along. When we planned this trip it was supposed to be a gift from me to my wife and from her to me as a 55th anniversary present and our mutual 75th Birthday present. It turned out to be anything but pleasant. Princess has lost all consideration from us for any future trips as their status in our eyes have dropped by at least 50%. This is not only our viewpoint but also from many people we have talked to during the cruise. After our last email to Princess they did some good as they cleaned up a few things that were wrong including a new shower head and the leak under our bathroom console which they did not admit to, but my wife’s make up bags were completely soaked and her make up was damaged. We found most of the staff throughout the ship not pleasant as they normally are with the exception of our room stewart and our waiters. To get someone at the main desk we either had to line up for an hour since they never answered any calls, and if they did they were very unfriendly and hard to understand their English and one that identified herself as May was very rude. When we booked this cruise it was advertised as a 21 day cruise. Well it wasn’t. It was a 10 day and 11 day cruise which meant that after the first cruise was completed we all had to leave the ship in Singapore and re-board even though we didn’t want to go through the hastle in Singapore for Immigration and Customs. As well as that all our records were deleted from their files on the ship after the first segment which they called it and we had to start again such as in the Doctors office. The second segment they wanted to charge another $ 200.00 fee for checking us out which we had already paid on the first segment. The casino cashed out and cleared our points from our cards etc. etc. etc. The menu’s in the restaurants were the same as the first leg of the cruise and just repeated. Even some of the entertainment was repeated. So Princess’s sales pitch was not factually and they deceived people including us. The noise from over our cabins was never fixed. We were told that the sound insulation was very poor and there was nothing they could do to fix it. I told them that does a lot for my sleeping of which I got very little over the entire trip. Adding to this was the fact that I had a bad cough which once awake did not help me go back to sleep. They gave us a $ 250.00 on board credit but this was no appeasement whatsoever for the lack of sleep we had on this long 21 day journey. The second segment we were upgraded from Ruby status to Platinum status because of our mileage. No one explained to us what was included. We finally found out and tried to use our free internet which apparently was included but it was so slow as Princess already had over a hundred contractors on board for refurbishing this ship which was old in many respects. So your paying customers ended up having to suffer because of contractors Princess hired to refurbish this old ship. Some passengers could not even get their flight boarding passes because the system was over loaded. Our last excursion was also changed since apparently to many ships were in the harbour at Ko Samui Thailand and we ended up in Cambodia which was the dirtiest place that we ever seen. One of our friends told the Captain that if he ever stopped there again he might have a mutiny on his hands. Not much fun at all. You would have thought that a large liner like Princess could have foreseen such a change in the first place much earlier and stuck to its planned voyage. Our friends were extremely sick on board and saw the Doctor as well. They were stuck in the immigration line at San Francisco airport in Custom and Immigration line for 3 hours only to miss their flight home. United rebooked them but they had to pay an extra $1,000.00 for this re-booking. Whether this was charged to them still has to be verified. They did not offer them accommodation but as sick as both of them were they had to stay at the airport. I was under the impression the since Princess booked their flight this was Princess’s liability. And all of us carried the Princess Platinum insurance policy. Great help that turned out to be. We also want to send our medical bills in for repayment. Both our rooms had substantial medical costs. We were given a form of the policy and no other form to fill out or policy number etc.for Canadians. As far as we are concerned we will not book any future trips with Princess and we will let everyone we know about our experience in this cruise. We loved Princess but that love affair is over. I am a member of Trip Advisor and will post this letter on their website. We have been contacted by Princess customer service with a lot of apologies for what we went through. They were gracious enough to offer us $ 250.00 Credit towards our next cruise. What does that do n for the lack of sleep and besides I was very emphatic that we would no longer book anything on Princess. I think there are plenty of cruise lines out there that would appreciate our business in future. The Doctor aboard this ship also told one of the passengers that this is not a hospital ship and that they were to old to cruise. One year older than I am. WOW. To all Princess customers be aware, cautious. It is obvious Princess is not trying to solve any of these issues with sincerity. Read Less
Sail Date December 2018
We were suppose to visit our nephew and his wife in Okinawa, Japan. She was pregnant and he would eventually be deployed. She decided to go to Seattle to have their baby and be with family. So, my wife and I wanted to see Okinawa and ... Read More
We were suppose to visit our nephew and his wife in Okinawa, Japan. She was pregnant and he would eventually be deployed. She decided to go to Seattle to have their baby and be with family. So, my wife and I wanted to see Okinawa and found out there was a cruise company whose itinerary would include Okinawa. One of Princess Cruises Asia routes met our needs with a 15 day cruise This would be my wife’s first time to Asia. My second. I lived in Okinawa 32 years ago. We originally booked a club class mini suite and were upgraded to a Premium Suite with Balcony. Spacious room and balcony. Walk-in closet with lots of storage space was nice. Chocolate covered strawberry’s and fresh fruit were a nice added touch. Our steward, Rodrigo, couldn’t be more accommodating and made us feel like royalty. Service at the Explorer’s Lounge and Sante fe dining room were excellent. The ships exterior and interior were well maintained and clean. The only negative was a strange smell on the starboard side of the ship. My wife suggested a pedicure, manicure and massages. I was reluctant at first but glad we did them. Fantastic service. We had seven ports of call and did six excursions. We wished the port of calls layover time could’ve been longer. A little disappointed in our time in Okinawa. We docked at 1:00 pm and didn’t clear customs until 3:00 pm and were to leave port at 11:00 pm. The excursions were well planned and had friendly and knowledgeable guides. Looking forward to cruising with Princess Cruises again. Read Less
Sail Date October 2018
We have only done 2 Princess Cruises with the first being on the Star Princess in Alaska. We rated that cruise 9.5/10 where the Autumn Cruise in Japan is 7/10. Be aware...the autumn colors are not until the end of October so we only saw ... Read More
We have only done 2 Princess Cruises with the first being on the Star Princess in Alaska. We rated that cruise 9.5/10 where the Autumn Cruise in Japan is 7/10. Be aware...the autumn colors are not until the end of October so we only saw some glimpses ...Everyone told us "come back in 2 to 3 weeks! The cabin and our steward was really good. The entertainment was middle of the road and would not suit all people with juggling, opera, blues/soul. The is no choice with evening dining. You are allocated a restaurant and table for the whole trip...We prefer anytime dining. The ship was low on supplies and we ordered four different wines before getting one that was available. I have never before had a MaitreD who was derogatory and defensive but I did on this trip. The port stops are fine with plenty to explore on your own or with a tour. Our stop in Nagoya was a complete waste of a day because they processed us for immigration and it took over 2 hours in line then we ran out if time because the ship was leaving port at 3pm. The crew generally seemed a bit tired and the ship lacked the verve and energy of our Star Princess experience. Read Less
Sail Date October 2018
We were treated like a "PRINCESS" on this cruise. Choosing Diamond Princess was the best. From the time of Embarkation everything is so well organized. The luggage and checking in, the crews are welcoming. The ship is so ... Read More
We were treated like a "PRINCESS" on this cruise. Choosing Diamond Princess was the best. From the time of Embarkation everything is so well organized. The luggage and checking in, the crews are welcoming. The ship is so clean and huge. Everything is there, shopping, casino, spa, swimming and jacuzzi, plus club danceing. The shore excursion they offered are the best and very organize and worth the money. We went to sign up with Princess organized tour and they pick the best tour for experience and money. Dining at Vivaldi was excellent food choices was great and the waiters are so friendly and hard working people. They always make sure that everyone is well attended and have the best dining experience every night. the pizza bar, the bar, the hamburger are always available in case you get hungry in the middle of the day or the night. Entertainment was awesome there are a lot of choice from dancing, singing, bingo, movies and lot more. The stateroom was amazing, clean well organize and have everything you need. Amazing experience, everyone should experience. Princess Cruise the Best. Read Less
Sail Date September 2018
I thought Japan would be exotic beauty with Japanese gardens manicured and admired by all. The itenerary is weak. Cities visited are basically uninteresting and there is no particular beauty in anything that we visited. We went to ... Read More
I thought Japan would be exotic beauty with Japanese gardens manicured and admired by all. The itenerary is weak. Cities visited are basically uninteresting and there is no particular beauty in anything that we visited. We went to Sapporo and spent the day wandering around looking for something to do. May have been my fault, but it was pretty uninteresting overall. Russia is a horrible stop. The Diamond Princess is geared toward Japanese cruisers which is okay, but needs to be considered if you plan to take this cruise. The entertainment staff onboard was really good the production numbers were exceptional. Especially the Bravo show. Awesome performance. The other production numbers are really older Princess shows that have been replaced on most other cruises. The Piazza is small and there is no International Cafe. So, after eleven each night, there is nowhere to get anything to eat. Nowhere! Amazing...cruises are know for food normally...but I was told that Japanese people do not like to eat late at night. O well...better for my health, but not so much fun. Read Less
Sail Date July 2018
Leisure 2 week cruising on two separate 1-week legs: first leg around Hokkaido and Russian Siberia (which I did not do). Second leg: cruise around Honshu with a stop in Korean port of Busan. Loved the grilled uni, whelk and scallops at the ... Read More
Leisure 2 week cruising on two separate 1-week legs: first leg around Hokkaido and Russian Siberia (which I did not do). Second leg: cruise around Honshu with a stop in Korean port of Busan. Loved the grilled uni, whelk and scallops at the Hokkaido fish market stops. Same room,B408, on Baja Deck midships with a balcony, port side. Embarking at Yokohama unpleasant with a large air hangar- type building with no a /c. Port shore excursions expensive. Did my own sightseeing. Need to pay $10 per passenger for shuttle bus from most pier to downtown areas in Japan.Need to get local maps at the port terminals and know the Mass transit bus, train and applicable ferry services. Do advance tour book reading of Lonely Planets one month before and know some quick Japanese phrases in their glossary. I did Hiroshima Atom Bomb Museum and Memorial by tram and the famous floating shrine, torii, by ferry. I like the last stop, Sakata, where I had free sake and, a Green tea demo by friendly hs kids practicing their English and helping lost tourists get back to the shuttle (me). I went to the 100 yen floor of a local department store to get souvenirs for my friends and co-workers back in the States. The folks in Sakata gave us a farewell dance by ladies in traditional kimono. Saw a dragon dance. Saw a mock samurai sword fight. An orchestra played American military and patriotic tunes as they waved farewell to us at sunset dockside as the ship pulled out. Got that on video with balloons released. Touching. Overall food in the MDR ok. Buffet on Horizon Deck with a ramen noodle bar was better. Formal night ok as some folks dressed up to the max. Repeat fares and theater performances on both legs a minus. Another minus was a medical evacuation of a fellow passenger which caused a 6-hour delay in returning to Yokahoma for the completion of my first leg of cruise. Those passengers completing their cruise had to reschedule their airline flight departure for later flights if available!!! Lesson learned : buy travel insurance as most of those passengers needed it. Me, I got a $25 refund on my costly internet service in the event of calling my airline as I made my flights independent of Princess Cruises. A plus as I dragged my bags off ship first at 730am and hailed the first taxi to Haneda (not Narita) for $90USD for my wife and I, for a 1030am flight to Hong Kong. Flexibility is key for unanticipated delays like typhoons alerts and medavacs. Also add 2 days before and after for pre- and post-excursions of Tokyo and Hong Kong. JimWofFlushing, USA. Read Less
Sail Date June 2018
We chose the Diamond Princess Cruise because the timing coincided between Neville's summer lawn bowls competition and his committments to the Gold Coast Commonwealth Games.It was also very suitable for our honeymoon...We had not ... Read More
We chose the Diamond Princess Cruise because the timing coincided between Neville's summer lawn bowls competition and his committments to the Gold Coast Commonwealth Games.It was also very suitable for our honeymoon...We had not experienced a criuse around the both Islands of New Zealand.We have individually travelled on previous liners,and I can only make some comparisons between the QE 2..Dubai to South Hampton a couple of years ago..to celebrate the 10 year anniversay of the Queen Mary..The Diamond Princess provided us with a most enjoyable cruise,and adequate value for our money..although we found some of the local excursions over priced,and therefore we bypassed the offers..we enjoyed many aspects of the islands special sights etc..Our arrival onboard was pleasant,efficient and we found we were most welcomed.The Ship,visually,is majestic,the cabin is roomy,clean,well serviced by our steward,at least twice daily.We had "open dining,"which was good quality,good variety,and well presented..many excellant venues..we also enjoyed the cafes/bars..NIghtly live entertainment was of excellant standard,which was enjoyed by the "full-house" audience..also caught -up with the latest cinematic films.Plenty of activities for all ages ...great input from the crew..All aspects of Service could not be faulted..well organized,efficent and pleasing personalities.The only concern was the lack of experienced gym staff,especially as there appeared to be a large number of novices attempting complex apparatus.There seemed to be only a minimal number of youngsters..which suited our cruise.Thanks to all staff who contributed to our enjoyable honeymoon. Read Less
Sail Date March 2018
I have primarily chose this cruise because of captain Gennaro,we have had him on the world cruise and we enjoyed his lunchtime announcements and overall approach to the passengers he is the complete captain and a great ambassador for ... Read More
I have primarily chose this cruise because of captain Gennaro,we have had him on the world cruise and we enjoyed his lunchtime announcements and overall approach to the passengers he is the complete captain and a great ambassador for Princess cruises. Furthermore the ports we visited were all fascinating and i always enjoy New Zealand. The service we receive at Princess is unmatched and make us always come back on the princess cruises. The balcony breakfast,the speciality restaurants and the service overall is exceptional,the excursion to hobbiton was perfect and we enjoyed every minute of it. the chef's table was one of the best with maitre D' Christian Adriane whom could not do enough for us. Our room steward Glad was perfect in every way. The overall service cleanliness and friendly atmosphere was so enjoyable. We have booked the next 3 cruises on Princess and can't wait to again enjoy Princess's hospitality and service. Read Less
Sail Date March 2018
Cruising to Tasmania, we were looking forward to seeing Hobart and Port Arthur for the first time. We have cruised on Sapphire Princess before so were looking forward to the diamond princess living up to a similar standard. We were not let ... Read More
Cruising to Tasmania, we were looking forward to seeing Hobart and Port Arthur for the first time. We have cruised on Sapphire Princess before so were looking forward to the diamond princess living up to a similar standard. We were not let down. The fellow passengers were a bit older but that was made up for by their interesting stories. We may have been lucky but had smooth seas the whole trip and excellent weather which complemented the beautiful Port Arthur and Hobart excursions. The only negative was the firm beds but this was made up for by the attentive service we received from all staff on board. This was a better than expected cruise when we were really just looking forward to a break and being pampered, got both in spades. The dining was excellent and staff worked hard to make it a memorable experience. I didn’t use the shore excursions which I would normally do as we were able to find our way around Port Arthur easily and have been to Melbourne a few times so chose to catch up with friends Read Less
Sail Date March 2018
We had to cancel a previous cruise to New Zealand, with this cruise being our first of NZ and on Diamond Princess. We selected this cruise as it was when the weather should be the best and after the school holidays, there we 500 children ... Read More
We had to cancel a previous cruise to New Zealand, with this cruise being our first of NZ and on Diamond Princess. We selected this cruise as it was when the weather should be the best and after the school holidays, there we 500 children on the previous Diamond cruise to Fiji. It also coincided with our 42rd wedding anniversary. Having cruised on the Golden and Emerald previously, it didn't take long to familiarise myself with the ships layout. We selected anytime dining and after enduring waits of up to 20 minutes at the Santa Fe dining room, we changed to the Pacific Moon and had no problems getting a table, thanks Mario. Our cabin, C507, was spacious and located close to stairs and lifts in the middle of the ship. The on demand TV system was riddled with problems. Various different error messages were displayed onscreen. After 3 service calls I gave up contacting them. Others I spoke to around the ship also experienced problems with their TV. I was surprised to find current release movies such as Three Billboards Outside Ebbing, Missouri. I viewed this movie in the Princess Theatre and it was not modified. We went to Sabatini's and Sterling Steakhouse and enjoyed the extra attention you get compared to the dining rooms. Auckland was our first port of call and we arrived at midday and our visit coincided with a public holiday celebrating their Anniversary. There were street performers, pop up food outlets and RNZ Navy ships open for inspection right were we docked. We took a 90 minute cruise around the harbour and followed it up with a ferry trip over to Devonport. The weather was fine and warm. At Tauranga we had a private tour with Hinterland Tours to Rotorua. This tour was excellent with a visit to Whakarewarewa which is Rotorua's only Living Maori Village, and included a cultural show. We were also fortunate to be able to view the geyser's doing their thing. Napier was another midday arrival and another private tour. We went with Hawkes Bay scenic tours in a 14 seat mini van. Highlights included Te Mata Peak, the Art Deco Cities of Napier and Hastings and rural drive. In Wellington we used the Hop On Hop Off bus. The "bus" used is a mini 14 seater. The route gives a great introduction to Wellington. Most people got off at various stops, we stayed on to complete the circuit and joined the bus later in the day to get to the cable car. Due to the aftermath of cyclone Fehi and the 6 metre seas and 50 knot winds, we were unable to visit Akaroa. The Diamond Princess handled the conditions very well with little noticeable movement. This was commented on by many on the ship. Port Chalmers was our final port of call and we shared the port with the Golden Princess. We had booked the Taieri Gorge By Train trip with Princess as they had the monopoly on the train. My previous booking direct with the Dunedin Railways was cancelled citing the excuse: "due to a glitch in our system" ! The Princess booking was $400 extra. Finally, we arrived at Fiordland with overcast sky's quickly clearing for a perfect day to visit Dusky, Doubtful and the highlight, Milford sound. The dis-embarkation went to time and like the embarkation very smoothly. We will be cruising again to NZ with Princess next year. Read Less
Sail Date January 2018
Great range of dining venues even with the anytime dining. Didn't have to wait for a table when happy to share with others. Good reason to meet others on the cruise. Enjoyed the range of food options and catered for customers with ... Read More
Great range of dining venues even with the anytime dining. Didn't have to wait for a table when happy to share with others. Good reason to meet others on the cruise. Enjoyed the range of food options and catered for customers with dietary requirements. Good entertainment with the shows but need to get to the show 30 minutes prior for a seat so the theater maybe a bit small. Only negative we found was the bed in the cabin was very firm. Enjoyed the shows in the evenings as was extremely popular and needed to be there 30 minutes prior as theater fills fast. Missed on port due to storm but felt fully informed by the captain. Had a great commentary when we traveled through the Sounds and we really enjoyed the experience.Found the service from staff as allways helpful and go out of the way to ensure you have a wonderful experience. Have travel with Princess and would travel again if they upgraded their mattresses on the Diamond. Read Less
Sail Date January 2018
We absolutely love cruising to New Zealand and as we have our own business we are limited in the length of time we can be away from it. Therefore between 7-14 days is the maximum, which makes New Zealand a perfect destination, it's ... Read More
We absolutely love cruising to New Zealand and as we have our own business we are limited in the length of time we can be away from it. Therefore between 7-14 days is the maximum, which makes New Zealand a perfect destination, it's so beautiful and each port of call is so varied....The amazing scenery is absolutely breathtaking. Cruises are the perfect getaway with everything catered for, especially on Princess Cruises with lots of time to just chill-out and relax, meet new friends, have fun and spend quality time together, which was our main focus for this holiday Our cabin steward was fabulous and kept our room stopless, as for all the rest of the crew & staff, they were all amazing and friendly. The shops were good and I have to admit that I did visit :"Essence" several times to stock up on a couple of perfumes. The only thing I missed was the lack of the "Internalial Cafe" that Princess Cruises have on several of their ships...Hopefully this is something that they will introduce on Diamond in the near future. We have cruised with many different cruise lines over the years, but our first preference is Princess as they've kept to the traditional cruising experience with promenade decks, traditional afternoon tea, stunning restaurants and lovely deck areas. Also with a varied age group of passengers. All the staff and crew are friendly, helpful and nothing is to much trouble for them... I can't wait until we sail again and we always make sure we organize a prepaid deposit for our next booking before our cruise ends...which is excellent value at only $100 PP plus you can either book when ready with either Princess or your choice of travel agent, plus receive onboard credit... Read Less
Sail Date January 2018
We choose it because of the different ports like suva , savusavu ect.But I found it a little disappointing there was no (24/7 international cafe), the buffet restaurant closes at (11pm) the mini golf advertised was hard to find at first ... Read More
We choose it because of the different ports like suva , savusavu ect.But I found it a little disappointing there was no (24/7 international cafe), the buffet restaurant closes at (11pm) the mini golf advertised was hard to find at first and when you finally found it there was only putters hanging around and not a( ball ) insight. So I suggest you bring your own if you want to have a game.Tours over priced and very different to the adverting on voucher for example ( Deep Sea Fishing big scam) don't waste your money you would be lucky to catch a fish at all and is you catch one it would be no bigger than your hand. it is just bottom sea fishing. However Fiji Islands are very beautiful for swimming, snorkeling or shopping very good value for money. The cabin staff and dinning staff really make you feel good about the cruise. Read Less
Sail Date January 2018
The staff and crew were wonderful ! they were always friendly and humourous, The food was first grade at all the venues we ate at, e.g. steakhouse,savoy,pizza bar, and Horizon. The pools and spas were always clean and and fun to use, ... Read More
The staff and crew were wonderful ! they were always friendly and humourous, The food was first grade at all the venues we ate at, e.g. steakhouse,savoy,pizza bar, and Horizon. The pools and spas were always clean and and fun to use, The bars were everywhere on the ship, so no problems keeping refreshed ! BUT ! once again they were opened to all ages, this caused some grief as unsupervised teens run amuck at times and there was no seen security at these times it was upto other responable adults to say something to them to try and kerb thier ways, this is something that should be policed more, by staff and THIER PARENTS! The cabins are very small, and no lounge to sit on, the beds are old and worn and the pillows were way to soft (feather type ones) and the TV did not work, most of the time, The entertainment was first class, we enjoyed all the shows we went too, and the venues were very good, the leval of the performers was very high, We loved all the ports except Suva and Latauka, we found we could get the onshore excursions alot cheaper at the Islands when we got off the ship by the locals, than the ones offered by the cruise ship, by quite alot, But overall we had a very enjoyable time and YES we would go again, and tell friends to use Princess ! Read Less
Sail Date January 2018
This particular cruise was sailing from Sydney at the perfect time to launch our three month tour of Australia and New Zealand. We selected a Club Class cabin which we would highly recommend. Our designated dining room, the Santa Fe, ... Read More
This particular cruise was sailing from Sydney at the perfect time to launch our three month tour of Australia and New Zealand. We selected a Club Class cabin which we would highly recommend. Our designated dining room, the Santa Fe, was beautifully appointed and the service was excellent, thanks Patchie. We are very active people so two weeks aboard ship was just the right amount of time for us. The destinations were interesting; our favourite being the tiny island of Dravuni. We booked a recommended excursion in Lifou, New Caledonia, out first port of call. It was described as a tour of the area and a stop at Luecila Beach. The tour guide on the bus spoke English haltingly, she did her best but it fell short. Not because of her language skills but rather due to the fact that the bus did not have a PA system and we couldn’t hear what she was saying. We were dropped off at a beautiful beach but it offered only one rickety shaded area, very primitive, too primitive in my opinion. Based on that experience, we decided to forego organized excursions at the other ports. We purchased a special thermal package at the spa for 309.00 each. Let that be a lesson to us, never again. And to whomever is reading this, trust me it is not worth it! The heated loungers were always occupied although we were assured that they were never fully occupied. One of the saunas did not work and the so called rainfall shower was absolutely awful! The temperature control knob came off in my hand and I had to quickly step out of the shower as the water became dangerously hot. We complained at the spa itself as well as the customer service desk, to no avail. But overall our cruise experience was enjoyable; we would recommend it. Read Less
Sail Date January 2018
We were on the 15 day cruise Oct 26 - Nov 10. Chose this cruise as our 25th Anniversary celebration. Despite not getting to ports which is understandable because of weather. But the Captain of the ship was extremely unprofessional by ... Read More
We were on the 15 day cruise Oct 26 - Nov 10. Chose this cruise as our 25th Anniversary celebration. Despite not getting to ports which is understandable because of weather. But the Captain of the ship was extremely unprofessional by coming over the loudspeaker and threatening that people would be thrown off the ship when we arrived in Hong Kong and calling them a group of “hyena’s and stupid” people. Even last day while commending his staff, for the situation earlier in the cruise mentioned “stupid” people again. TOTALLY UNPROFESSIONAL! Besides not getting to ports for uncontrollable reasons, one port that we got to was a complete disaster. People that weren’t scheduled for tours got off the ship before us. Don’t know how that was possible. Our tour was scheduled for 2:45pm and we left at 4:25, by the time we got to the castle it was getting dark and it was under construction so no beauty in that. Then off to a shopping area, arrived at only 7:15, where everything was closing at 8 except restaurants... most of us took taxis back to the ship. So disappointing! The food was also disappointing this time, the buffet was repetitive and not a lot of choice, maybe it is because it is a smaller ship or the fact that they were catering more to the Japanese clientele. The food in the main dining area was average a lot of times lacked flavour and the “Princess Favorites” were all Japanese choices. Our waiters were very good, but never once did the maître’d come and ask us how our meals were. There were a lot of people complaining about the quantity of food (for me it was fine) but even the waiters would say to us we can order you more if you would like when placing our meals in front of us. Also, bring back anytime dining 5:30 is too early and 7:45 to late. Entertainment was subpar sometimes very amateurish. People would walk out of them. Scheduling was also not very good as they would be at 8pm when you just sat down to dinner, sometimes went to the early show but it wasn’t convenient either. The onboard entertainment was also not what we have been used to in the past. No poolside entertainment, too much art auctions, junk on sale or things to do that would cost extra money. The cruise director was non existent except at the shows,but the cruise staff were very friendly and entertaining. Princess needs to step up with their entertainment and get creative if they want to compete with the other cruise lines. Disney, RCCL, and NCL have great shows! We had a balcony cabin that was spacious and our stateroom host was excellent, no disappointments there! Still made the best of out of lemons and made lemonade to have a good time and meet some really nice people too! Read Less
Sail Date October 2017
This was my seventh cruise (all over the last ten years) and probably my favourite. I think Princess has "ruined" my husband and me for P&O, because after experiencing what a cruise can be like with Princess, we won't be ... Read More
This was my seventh cruise (all over the last ten years) and probably my favourite. I think Princess has "ruined" my husband and me for P&O, because after experiencing what a cruise can be like with Princess, we won't be going back to P&O. We had a narrow "window" of time to work with, and chose this cruise because we were able to fly in and out of Japan on frequent flyer points. The cruise, being five nights, was not really long enough (an extra couple of days would have been super!), but it was just lovely! Probably around 75-80% of passengers were Japanese (makes sense given the location), and I found learning a little of the language and culture to be a delight. The rest of the passengers were mainly from the U.S., U.K., Australia and various European countries. This is probably not an ideal cruise for those who want a "party boat", although there were opportunities on board to do that. The demographic was largely people in their fifties and older, with obviously some families and younger couples. It was quiet and relaxing, just what we needed. The ship was lovely. Everything was super clean. Our balcony cabin (B333) was great. I have a bad back, yet found the bed super supportive and comfy. Our cabin steward was excellent. We loved having a balcony and will probably ensure we go that way in future. Even the extra "window" having a balcony offers adds greatly to the sense of space. Bathroom was pretty standard for a ship cabin. Small but perfectly adequate. Soap, shampoo etc were in plentiful supply, as were soft fresh towels. The ship, although pretty much at capacity, never seemed overcrowded. There were plenty of places around pools and also indoors to sit and relax, listen to music, play trivia and so on. Lines at the buffet in Horizon Court were also minimal, which was great. The Princess theatre seating was very comfy and consisted of individual padded chairs, rather than long bench-style seating as we are used to in ship theatres. This was great because it meant no-one was trying to squish in where they couldn't really fit. Food, on the whole, was really good. Some of the desserts were extraordinarily good, both in looks and taste. There was ample choice for people who liked traditional Japanese fare, and also for those who don't. Also plenty of vegetarian options, plenty of salads, make-your-own sandwiches and rolls and so on. The Pizzeria near the outdoor central pool was popular, as was the Grill. The hot chips and burgers there were made to order and were really good. No charge! We received a voucher to go to the Steakhouse and a booking had been made on out behalf. As it was no extra expense to us, we gave it a try. Sorry to say, but it was a disappointment. My husband's steak was very "average" (erring on the yuck side actually) and even the decor wasn't that special. We preferred the dining room to be honest. The service, ambience and food were all better there, and they were all included in the cruise fare to boot! Entertainment was very good. The latin ballroom dancers Alex and Magdalena were outstanding, and we attended their Salsa dance class and loved it. The rock violinist was great, as were the shows by the Princess singers and dancers. The vocal/guitarist Jelord was lovely and he even took requests. There were also two female violinists who often played in the Atrium and they were also very good indeed. Trivia was fun. We found the cruise director himself to be lacking in both personality and (perceived anyway) care factor, but his Japanese counterpart was lovely enough to make up for it. We prepaid our gratuities before embarking, and we also bought the "soft drinks and more" package for each of us. It was good value and drink service was quick and friendly. We also bought the all-inclusive photo package. Buying before embarkation cost around $AU250, but if we had bought on board, it would have been much more, at $US250. This gave us prints of all photos taken, plus the digital files. Due to the photo department not having enough USB drives, our photos were supplied on a CD, and there were a few issues getting this done, but on the whole, it was well worth it. We ended up with many lovely photos and in our opinion, the package was WELL worth the money. There were a few issues along the way to do with immigration. Embarkation and the end of the cruise were both fine, but in between, we had to queue up to go through Japanese immigration when leaving Japanese waters, major queuing and ridiculous lines when entering South Korea, and then were expected to be off the ship by 7:15am in Nagasaki (different people were given different times). I am sure this could all be handled way better, with much less inconvenience to passengers. Legal requirements obviously must be met, but I don't think I have ever seen such poorly organised arrangements in my life. That was the one thing about the cruise I really didn't like. On the whole, it was a truly lovely time. Spotlessly clean ship. Friendly, helpful staff. Yummy food. Great entertainment. Great photos to remember the occasion. Will definitely be cruising with Princess again. Read Less
Sail Date June 2017
We choose this cruise for the ports of call. We had a lovely time meeting other cruise critics who were lovely. To Ron for organising tour of Vietnam was fantastic. The Diamond Princess was lovely. The cabin was great The obstructed ... Read More
We choose this cruise for the ports of call. We had a lovely time meeting other cruise critics who were lovely. To Ron for organising tour of Vietnam was fantastic. The Diamond Princess was lovely. The cabin was great The obstructed window was very good with only a tender boat taking up a fraction of it so was easy to see ports of call and very light and airy.Would have no problem booking another one. The dining was very enjoyable and to our new dinner company we enjoyed all the laughs. Entertainment a little below par. The Princess Singers and dancers were great invited ones not so good. Service extra good dinner waiters excellent. Would love to do this cruise again. We met some lovely people at our meet and greet from all over the world. Thanks to Gayle for making this work for us all. Shame we all forgot our cameras for the meet. Read Less
Sail Date March 2017
To celebrate my husbands last cancer treatment after three years of doctors and hospital visits. The food was cold not nicely presented asked for prawn cocktail got a meat pastry instead, asked for baked Alaska ant got apple pie,had a ... Read More
To celebrate my husbands last cancer treatment after three years of doctors and hospital visits. The food was cold not nicely presented asked for prawn cocktail got a meat pastry instead, asked for baked Alaska ant got apple pie,had a mussel meal with garlic bread only 3 mussels were opened so had to leave the others as couldn't risk any tummy trouble. Very much Asian inspired and if you don't like noodles,curry, wanton soup or hot and sour type soups not much choice. We had champagne no ice bucket or flutes supplied. Waiters were surly wanted to give you coffee before you had even chosen a desert. The meal at evening dinner could be rushed through in less than an hour or service so bad it took nearly 3 hours. The ship was tired with ripped carpeting on deck fourteen and only found out it was in for refurbishment in April once we set sail. Will never cruise with Princess again if this is how low their standards have slipped. Read Less
Sail Date February 2017
I would rate the cruise as average when compared to other cruise lines we have been on. When comparing with other cruises It is probably easier to identifying the negatives rather than the positives. Embarkation and debarkation was ... Read More
I would rate the cruise as average when compared to other cruise lines we have been on. When comparing with other cruises It is probably easier to identifying the negatives rather than the positives. Embarkation and debarkation was handled quite efficiently and no complaints here. The itinerary was quite good however the ports used were generally commercial ports or tendering was required. Docking at commercial ports meant that the cities visited were 1hr or 2 hrs from the port.. When tendering ashore was involved there were lengthy delays in the process of getting a tender ticket and waiting in a restaurant/lounge area of the ship for your group number to be called. I understand that on occasions, the ship because of its size, can only anchor offshore in some ports of call. Dining was good and the service exceptional. Wine and beer prices were quite reasonable. Buffet was good but please get rid of the plastic tea/coffee cups and plates. Entertainment was generally average however the venue had reasonable crowds each night we attended. Activities were almost the same every day/night and we would class them as average. The ports of call generally were interesting.The only shore excursions we undertook were booked offshore prior to the cruise. Read Less
Sail Date January 2017
We selected this Diamond Princess cruise based on our satisfaction with a Coral Princess Panama Canal trip in March 2017; the dates- it had to be over Christmas so we could "run away" from the hassle at home;, and it took us to ... Read More
We selected this Diamond Princess cruise based on our satisfaction with a Coral Princess Panama Canal trip in March 2017; the dates- it had to be over Christmas so we could "run away" from the hassle at home;, and it took us to 2 countries where we had not been before- Cambodia and Vietnam. This choice also turned out to be good because we have a niece in Singapore to visit, and our Cathay flight from SFO allowed us to stop off in Hong Kong for a few days. The ship was up to date, clean and beautifully decorated for the Holidays. We had "anytime dining" and opted to share a table for all our dinners. We met some nice people. Those who signed up for assigned dining were disappointed because some of the people at their tables wouldn't show up and they were left sometimes alone. The food was very good and service was fine, but not hurried. Dinner generally took close to 2 hours. We didn't attend all the shows, but the ones by the Princess singers and dancers were pretty complex and awesome for a cruise ship. We don't partake of much of the other entertainment but noted there were lots of things going on. For each port, we had booked Princess cruises, not feeling ambitious enough to go out on our own. In Vietnam (Nha Trang & Ho Chi Minh City) and Cambodia we booked excursions that took us to see how people lived in those countries, including visiting markets, schools, homes and temples. In Laem Chabang (Bankok), we went to the Nong Nuch Gardens which were beautiful and unusual. In Koh Samui, we went to Thai Cooking and the beach which we also enjoyed. In Kota Kinabalu, we went to the Zoological Gardens and the Sabah Cultural Center however there was too much to cover in the time allotted. Embarkation and disembarkation were smooth and efficient. However the line was very long for the taxis on disembarkation. Also Princess told us we need Passport size photographs for the Vietnam and Cambodian visas. These weren't needed, and basically all involved for those visa's was money charged to your account- $31 and $40. While I wouldn't choose this cruise again, not because it wasn't enjoyable, but because we have other places to go. Read Less
Sail Date December 2016
Fantastic cruise. Meet some lovely people of all ages (no raging teenagers luckily). Princess had a huge range of activities to do each day which we found fabulous. Their organisation of tenders, getting on and off the boat and the ... Read More
Fantastic cruise. Meet some lovely people of all ages (no raging teenagers luckily). Princess had a huge range of activities to do each day which we found fabulous. Their organisation of tenders, getting on and off the boat and the checking in and out was great. Must add too that cruise critic was invaluable for us as first time cruisers. Staff were professional and helpful. Shows at night were awesome. everything was there that we needed. Shopping was a bit expensive on board for us but great that it is offered. We did the South East Asia cruise and each port was well worth it. We mainly organised private tours or went on tours with cruise critic passengers which I think is the way to go. Loved the princess patter each day and the amount of information given was fantastic so all queries were answered via the patter. Something for everyone. Read Less
Sail Date November 2016
Embarkation: Was very smooth and organised. We arrived at 10:45 and were in the Horizon Buffet at 12:30. Check-in staff was very polite and inviting. Our rooms were ready soon after. Stateroom: Was on the Emerald deck aft, with a large ... Read More
Embarkation: Was very smooth and organised. We arrived at 10:45 and were in the Horizon Buffet at 12:30. Check-in staff was very polite and inviting. Our rooms were ready soon after. Stateroom: Was on the Emerald deck aft, with a large balcony. The room was very tidy and clean and shortly after our Steward Rex came and introduced himself. He is very conscientious about his work and had our ice bucket filled every day. The bed and pillows were very comfortable and the closet was very large, shower is small with a curtain, we made due. Staff: Were the best. They couldn't do enough for us.Greetings and smiles all the time. They work hard and deserve our utmost respect. In the Horizon Buffet, we mention Andrijana Nad, a beautiful, charming and hard-working young lady from Serbia. She stands out as our favorite server in the morning. 10/10 The entire staff was however very competent. Tables were cleared very quickly and they would get us anything we wanted (tomato juice etc). Guests; 50% Asian, large group of Australians. Others were mostly from USA, UK, and Canada. The ship: is beautiful, nice size, many bars and restaurants. It is however dated a bit (hot tubs do not work well, need replacing as well as the leather worn chairs in the theater. The crew works very hard maintaining it well. The layout is a bit confusing at first. Use level 7 to get from one end to the other. Food: In the dining room Santa Fe, we enjoyed our meals there, superb service and perfect portion sizes. We also had dinner a few times in the Horizon Court, lots of variety of entrees and deserts. All very tasty and perfect for us. Entertainment:The production shows were excellent and (except for the 1st- a little too contemporary for us), and Bravo being the best. We also enjoyed Chris Watkins,Tommy Proulx, Aiden and Evelyn, Monique Dehaney and Dream Zone. Musicians on board were all fabulous. Lee Childers, the cruise director did a very good job entertaining us. The ship's Captain Todd McBain kept us informed everyday of the weather, the ports of call, all in a very calm fashion. Thank you Captain! We would like to mention the first Princess Patter. Great idea to list all entertaining guests and musicians on board. !!! Ports: Singapore: Stayed there 4 days prior to the cruise. What a beautiful city-lush and green everywhere. People are very friendly and helpful. A good blend of old and modern. We did the Hop-on Hop-off and visited the entire city and surroundings. Went up the Marina Sands Hotel for a drink. What an amazing hotel!!! Visited Chinatown twice and Clark Quay-beautiful but expensive. Very hot and humid. Do carry water with you at all times. The metro system is easy to use. Bangkok: We took a ship tour to Pattaya-Sanctuary of Truth. It is huge, ornately carved of teak, situated oceanfront. Amazing and all hand-carved by mostly women. A must to see. Later, we had 1.5 hour for shopping. We would have liked to shop in a local market instead of a large modern mall. We feel that we would have helped the local economy more by purchasing their hand-made wares!! Good tour and reasonably priced. Ho Chi Minh: This city is far from the port. We didn't want the long hot 2 hours drive to the city. My husband took the free shuttle to a little town shopping area close to the pier and walked around some. He returned early and said he enjoyed his time there. Hong Kong:This is a HUGE city with thousand of skyscrapers. We opted for the cruise tour: Hop-on Hop-off. The shuttle brings us to the Ferry Pier where we board our bus. We did the red and green line in the one day. Price of 58$ also included tickets for the tram up the Peak and a Sampan ride (small chinese boat) at Aberdeen stop. Returned to ship at 5pm. Very good day! Beautiful skyline at night. Shanghai: We took a ship tour to visit a Temple, Garden and local market. Our guide was very good, organized and time went fast as we visited and admired so much. Busan: My husband took a half-day ship tour to visit a Temple (many steps-I don't do steps) followed by more shopping... He enjoyed the tour. Nagasaki: We docked close to the city. We walked around for a few hours. It was raining and gloomy. An OK port. Beijing: We arranged our own transfer to our hotel in the city and stayed there 4 days. We booked a day tour with Viator ( Tiananmen Square, Forbidden City and the Great Wall). A very long day but super interesting and amazing sights. We walked around a lot (The hutong), shopping street close to our hotel. Enjoyed this busy city. Again, this is a very large city, with much traffic. Takes some time to get used to the Chinese pace of life. All in all, this was an superb cruise and Princess delivered well. We will not hesitate to cruise again with them. Read Less
Sail Date October 2016
Diamond Princess Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 3.5 4.0
Entertainment 4.0 3.6
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 4.5 3.9
Shore Excursion 4.0 3.6
Enrichment 5.0 3.4
Service 4.0 4.3
Value For Money 4.0 3.8
Rates 4.0 4.1

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