1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Cunard Line Cruise Reviews

127 Cunard Europe - Western Mediterranean Cruise Reviews

This 14 night voyage is my 13th cruise with Cunard and it is a few years since I have written a review. However, as this cruise was one of Cunard’s ‘special event’ and themed voyages and the longest single cruise I have done, I think ... Read More
This 14 night voyage is my 13th cruise with Cunard and it is a few years since I have written a review. However, as this cruise was one of Cunard’s ‘special event’ and themed voyages and the longest single cruise I have done, I think its time to share my thoughts again. At only 26 and 29 years old my husband and I are quite a bit younger than the stereotype Cunard passenger, however we enjoy the ambiance; dressing for dinner; the formality and the tranquility that a Cunard voyage provides. Indeed, with the addition of options such as the Gin & Fizz Bar Cunard is very much on trend and I feel many of my own generation are missing out. Embarkation and disembarkation was efficient and painless; in 13 cruises we have never had a bad experience in this area. We were on board by 11.30am. This cruise was the 2019 Voyage du Vin with guest speakers including Oz Clarke. We enjoyed a conversation with him and Cunard's Beverage Manager in the Commodore Club one night; they were engaging and approachable. There were a series of wine themed talks and events and overall, these made a pleasant addition to the Mediterranean itinerary. Many of the events were at an additional cost but those that we partook in were worth the additional spend. We are very interested in wine; it is a stroke of luck that this cruise was made the Voyage du Vin after we booked it. We would certainly consider booking a themed cruise again after the experience. This was our first time on Queen Victoria in nearly 4 years with Queen Elizabeth being our favourite ship. I was very excited to see her after her major refit a couple of years ago. The extra and more varied seating options on deck are a welcome addition and the Britannia Club restaurants looks very stylish and comfortable. I have already mentioned the Gin & Fizz Bar; we spent a lot of time here in the evenings. It is a new and innovative concept with an exceptional range of cocktails to complement the wide range of gins and sparkling wines. The move towards specific menus in specific venues around the ship adds variety and choice and is preferable to me to the generic bar menu that existed when we first travelled with Cunard. I would particularly recommend The Mary Rose cocktail. Bar prices are frequently mentioned in these reviews. I have no issue with Cunard’s prices; they are not dissimilar to London bar prices or indeed bar prices at a more average bar elsewhere in the UK. And remember Cunard use larger U.S. measures. The variety of canapes and nibbles served with drinks continues to impress again especially in the midships Gin & Fizz Bar. The food and service in the Britannia Restaurant was generally good throughout. There were some surprisingly good dishes such as ravioli with salmon caviar and some more average dishes. My lobster was a little tough one evening but was still very nice. Overall the food was pleasing, and we ate there all but one nights. We normally dine in the Verandah some nights however I am still of the opinion the Steakhouse concept is just not in keeping with the Cunard brand; we tried it QM2 and hated it feeling that it represented a major reduction in standards compared to the old Verandah menu. That said, I don’t eat beef and love elegant French cuisine. We didn’t try the Verandah this time. I feel that service aboard was very good; it wasn’t outstanding, just consistently good and reliable. Our cabin steward was faultless and the purser’s desk quick and efficient. Occasionally the sommelier was a bit slow in the restaurant or drinks took a while to come in bars at busy periods. Perhaps a couple of extra sommeliers or bar waiters in those areas would have improved this, but it really wasn’t a major issue and I am picky about service. It was interesting talking to other guests though that have travelled with different lines and feel that Cunard’s service is always better. We took several Cunard shore excursions for ease and peace of mind. We found all of them good value for money. We could possibly have done something similar ourselves for less but the avoidance of hassle and not having to worry about getting back to the ship was worth the additional expense of booking an excursion. The wine themed tour with tasting whilst in Vigo, where we visited the Albarino wine region was particularly good; it felt authentic with almost free flowing tasting and plentiful nibbles with the wine! There were a few niggles such as the air conditioning in our room not being very good; it was never so bad we actually got around to complaining so I can’t hold that against them. The Royal Court Theatre Vocalists were not great but the dancers were good. The hydrotherapy pool jets intermittently didn’t work in the first half of the cruise and the showers were cold, and indeed one morning the pool was empty. What was more surprising was that the spa staff didn’t know it was empty until we told them! Each time we mentioned an issue however it was fixed. We ate Alfresco one night for a small cover charge; the food was good and would have made a lovely change being able to watch a Mediterranean sunset had they not started jet washing and buffing the deck whilst we were eating. Obviously, this destroyed the ambiance. The maitre’d appreciated this and we were not charged. Clearly this was a communication issue between departmental managers. Despite these little problems I would give this voyage 4.5/5 stars overall. We had a wonderful time and I would happily book a similar voyage again. The combination of good food, good drinks, good service and excellent weather has made another memorable cruise. I can now start counting down the days until my next cruise of QE next year. A few notes regarding the ports of call. Vigo, Palma and Barcelona were all interesting and pleasant. In La Spezia we went to Florence and were disappointed; far too busy and polluted to properly explore its' history. In Cannes we went to Monaco. we absolutely loved Monaco; despite it being pricey I would recommend Cafe de Paris for lunch especially the profiteroles dessert. The Gothic quarter of Barcelona was very interesting and I highly recommend the little wine bar opposite Santa Maria del Mar. Finally Gibraltar was good; I recommend walking the Mediterranean Steps if able as it affords excellent views even when a bit cloudy. Read Less
Sail Date September 2019
We have been in the QG on Cunard many times and always enjoyed ourselves, so chose a Q4 cabin again. The cabin is spacious, with a lovely large balcony for lounging in the sun, separate bath and shower, and gorgeously comfortable beds. The ... Read More
We have been in the QG on Cunard many times and always enjoyed ourselves, so chose a Q4 cabin again. The cabin is spacious, with a lovely large balcony for lounging in the sun, separate bath and shower, and gorgeously comfortable beds. The pillow Concierge service enabled us to have goose down pillows, and they had complied with my request for blankets rather than duvets, which I had made in advance. Throughout, the cabin was serviced frequently and efficiently. Embarkation and disembarkation were both efficient, helped by the priority for the Grills. We were in our cabin before noon on the first day, and left the ship at 8.05 on the last. The ship herself is lovely. By modern standards she is not that big, but always feels serene, peaceful, and spacious, never crowded, so the voyage was truly relaxing. There were various lectures, which I didn't attend, preferring to watch the sunny sea from our balcony, but my spouse enjoyed the ones on space. I did attend the passenger choir, which all four Cunard singers gave up their time to rehearse, surely beyond the call of duty. The only show I saw was Top Hat, which was completely brilliant, singing, dancing, sets, costumes. We were lucky throughout the cruise with the gorgeous warm dry weather which obviously enhanced our enjoyment of the ports, most of which we had visited before. The only trip we went on was to a vineyard in Mallorca, which was most enjoyable. The service in the QG was excellent, but I have to say the food was somewhat inconcisistent. Most of the things we had were very nice. But, twice my husband was served very tough meat, once venison, once lamb, such that he did not feel like eating it. They were deeply apologetic, and offered something different, but that really should not happen. Also some of the menus were odd. One evening there were two tofu main courses out of five, which seems decidedly strange. Many other things we had were delicious, but not everything. Read Less
Sail Date September 2019
We went on the Queen Victoria Voyage du Vin cruise for 14 days September 2019 and in our opinion everything was better than last year. The Britannia Restaurant food was beautifully presented and the service was excellent. Thank you to ... Read More
We went on the Queen Victoria Voyage du Vin cruise for 14 days September 2019 and in our opinion everything was better than last year. The Britannia Restaurant food was beautifully presented and the service was excellent. Thank you to Olesha and Victor. The Lido Restaurant was very good and the staff were very helpful and efficient. The place to go for delicious omelettes to order. Our Stateroom was beautiful and very comfortable. The Stateroom was kept spotless and I appreciated the turn down each evening. I think there were more activities on offer than last year and I enjoyed flower arranging and singing in the choir. I was really impressed by the music on board everything from flamenco guitar, a reggae and R&B band and a former member of the Drifters with amazing backing singers. I thought the Port and Shore excursions were well organised and informative. Our favourite destinations were La Spezia and Palma. We are looking forward to our next cruise on the Queen Victoria. Read Less
Sail Date September 2019
I went on this ship with my grandmother as she loves cruising. First impressions were good. The cabin was nice and the food was good. I enjoyed the stops at Barcelona and Gibraltar. Time on the ship however was where it slipped. ... Read More
I went on this ship with my grandmother as she loves cruising. First impressions were good. The cabin was nice and the food was good. I enjoyed the stops at Barcelona and Gibraltar. Time on the ship however was where it slipped. There was barely any activities or anything to do on the ship. The entertainment wasn't worth watching. This made days at sea unbearable. We spent most of the time sitting around in our cabin or the lounges. Worse of all there was a banging noise somewhere near our cabin (we had a window cabin). We went to complain and offered a new cabin, inside. We chose to stay where we were. We were also offered a refund in cruise credit but there was nothing worth spending it on. My Grandmother has since complained again and has been partially refunded some of the cruise. I will give it a generous 2 for food and cleanliness but I couldn't go on a Cunard ship again. It's clearly aimed for senior people (but even my Grandmother who is 75 couldn't stand it) and I couldn't recommend for first time cruisers. Will stick with Royal Carribbean in future. Read Less
Sail Date October 2018
We booked a guarantee obstructed view cabin. Never again. We were allocated cabin 4076. This was right over the state of the Queen's ballroom. The noise started every night at eight and continued till half twelve. Loud base beat and ... Read More
We booked a guarantee obstructed view cabin. Never again. We were allocated cabin 4076. This was right over the state of the Queen's ballroom. The noise started every night at eight and continued till half twelve. Loud base beat and music vibrated wall and floor. Only suitable if you like to stay up late. Food was very good and plenty of choice. Entertainment was excellent particularly on sea days.enrichment lectures were excellent. Staff very polite and efficient. Drinks are very expensive and also have 15% service charge added making a beer around £7 and a soft drink £3. Wine was even more expensive with a large glass of wine costing over £10. A very traditional cruise ship with an art deco feel throughout. No covered pool or hot tubs. There is a definite class system on board this ship. Money talks!!!! Excursions similar to other cruise lines. Quite expensive but generally well organized Read Less
Sail Date October 2018
Great itinerary from Venice to Rome, with two sea days which we also enjoy. First port was Rijeka, Croatia, it was a Sunday and nothing was open. Not an overly interesting place but then we didn't explore very far. Dubrovnik and Kotor ... Read More
Great itinerary from Venice to Rome, with two sea days which we also enjoy. First port was Rijeka, Croatia, it was a Sunday and nothing was open. Not an overly interesting place but then we didn't explore very far. Dubrovnik and Kotor were both a delight to visit but very busy. Our last stop was Naples and we made our way by taxi to Pompeii, which is the most wonderful, fascinating place but much bigger than we thought, so didn't have time to see everything. Embarkation was not good, as very long queues but I think we arrived at the peak time. The quality of the food in the MDR has dropped unfortunately but the waiters are always happy to bring different dishes for you. The Lido buffet restaurant is still very good. Many reviews mention the extortionate price of the drinks and this is the case. We love having a couple of pre dinner drinks and a bottle of wine with dinner but have had to cut down on this recently due to these costs. We have always been big fans of Cunard and have cruised with them many times but feel there has been a drop in their standards recently. Read Less
Sail Date October 2018
Chose the Queen Elizabeth on this occasion as we wanted to sail from the UK. We did not consider PO this time as there standards on previous cruises has slipped too far. We travelled down on cruise connections service from Wetherby.this ... Read More
Chose the Queen Elizabeth on this occasion as we wanted to sail from the UK. We did not consider PO this time as there standards on previous cruises has slipped too far. We travelled down on cruise connections service from Wetherby.this was the only do downside as the there was insufficient leg space on the coach. On arriving at Southampton we completed embarkation very quickly and within 10 minutes of finding our cabin all of our luggage was delivered. The ship was looking immaculate even though a big refit. is coming soon.The cabin was a good size.shower area was very small There was a big picture window and a sofa and plenty of storage space. We requested second sitting for dinner and a table for 2 this is what we got ,the table being perfectly located. Food was excellent throughout with a good choice,food was quality rather than quantity. If any one needed any extra food there was always the lido self serve which always looked good.We did use the lido restaurant on occasional lunch times.and for area breakfasts but we did prefer the Grand dining room for breakfast.We never had any problem getting a table for 2. Afternoon tea at 3.30 in the Ocean lounge was excellent every day Shows in general were very good. Roy Walker comedian very clean and excellent show Bernie Flint another comedian from a while ago but very good The Overtures.A group who did a lot of different tribute bands were excellent The ship theatre group were also very good Lectures on the ship were one of the highlights,we saw all the talks on Concorde ,the history of Cunard and a speaker on how drugs have changed the world The service every where on the ship was excellent Overall the cruise was very enjoyable the only Downside being the very high prices of drinks on board. As a result of the prices very little wine was consumed in dining rooms and bars which tends to spoil the atmosphere I do not know why prices are so high .I am sure that with a reduction in prices a increase in profit would result With regard to the dress code nights are either smart attire or formal. This rule was very well adhered to as most of the passengers were from the UK..It was very nice to see this observed very well. Read Less
Sail Date September 2018
It has to be said, we were apprehensive about the way Cunard is expressed as being for the upper class, the snobs and the like. well there are a few on board, but the vast majority were like you and me, worried hard for what we have and ... Read More
It has to be said, we were apprehensive about the way Cunard is expressed as being for the upper class, the snobs and the like. well there are a few on board, but the vast majority were like you and me, worried hard for what we have and want to enjoy the fruits, as we grow older and being aware.... there are no pockets in a shroud and no safe in the coffin. The ease on which you board the ship in Southampton, is foremost. 20 minute's... your on and sorted. The first impression's are of it being dark and old fashioned, but believe me, this will soon grow on you. it is comfortable, cosy, in splendid art deco style and this ship has style by the bucket. The staff from the first step on board, are very, extremely curious. From the very first ,moment, everyone says hello, and it is not felt to be false. The rooms are small, same as all cruise ships, but these ships are Liners, not cruise. they cut through he water, the hull being designed to cut water, Blue Water! not sheltered sea's. Those who boat on the water will know. A small sailing craft will cut through the water, a small cruiser will need so much more power to make the same speed and efficient passage, therefore far more fuel efficient. I did not like the smoke she emitted at sea, but the fuel was visibly changed when near port. Back to the room's.... A much larger than average bed, memory foam and comfortable. The bed cover, in their coat of arms gives the right appeal and class of the company. It is not cheap and tacky, but refined and clearly announcing it is a Queen amongst ships. The bed pillows are pure class and comfortable, the welcoming half bottle of Champagne, a nice way to ease you into the Cunard scene and way of looking after you in style. Yes I liked it, but boy, how it grows on you! dining. Self service or waiter, from the first level into their dinning, at Red card ( first time clients) the Lido self serve experience is less fussy as to how you are dressed, and the food is (and i do not say this lightly) Excellent with a capital 'E'! No matter how fussy an eater you are, there is something to set you an happy dinning experience! On the ONLY REAL NEGATIVE! There is no drinks package! Wine packages, yes, but no all round package! Cunard could do worse than see how this basic to mid range package is run so successively as to try it on an MSC ship! It makes the cruise, and the ship money, but mostly, it en-hances the dinning and social experience. There is one other small negative, we found, but many commented on, throughout the ship at Lunch and Dinner. Broken by two good acts from off-board acts, the ships singers , can't sing! that may be cruel, but the one young lady had a terrific voice at and on certain songs, but screamed on others! ear peircingly. The standard was not good enough for such a ship, though it has to be said the shows were energetic, if poorly performed. but with Jugglers and a decent comic, plus a really good humorous classic 4 piece string quartet, were excellent and a joy to watch! Again Cunard should take an MSC cruise and see how to enthral their passengers, 9at least, that is our experience on 5 cruises and one other is booked for Cir-du Solie in early 2019. But! it has to be said, we will return time and again to Cunard. Once experienced, all others fall into the lower experience levels of excellence. Read Less
Sail Date August 2018
This was a one way fly cruise, 10 nights Southampton to Barcelona. I booked a one way car hire to Southampton, cruise only with Cunard and booked hotel and then flights back to Cardiff. It all worked really well and I would happily do ... Read More
This was a one way fly cruise, 10 nights Southampton to Barcelona. I booked a one way car hire to Southampton, cruise only with Cunard and booked hotel and then flights back to Cardiff. It all worked really well and I would happily do something similar if Cunard reintroduce fly cruises in the future. I booked an extra suitcase on the flight (approx £30) so there was no issue with luggage. Embarkation/Disembarkation Very easy on both occasions, we were a bit early for our 12.30 boarding time and were on board and eating lunch in the Golden Lion by then. We disembarked in Barcelona at 9 am. Food/Dining We had a shared table of 6 on second sitting. Food service was great but our Sommelier was very busy. We got into the habit of ordering wine at lunchtime or the previous evening to make it sure it arrived in time for the food. We found something good on most menus, often more than one. I was a bit worried when I read comments about new menus but overall it was an improvement. We never ordered more than one soup/starter/salad but we never have so that wasn't a problem. We had starters as main courses a couple of times. We enjoyed the light bites at lunchtime in the Chart Room and room service breakfast, the time slots are now 30 minutes which isn't great if you have an early. We made it to the Britannia restaurant for breakfast and lunch on a couple of occasions, always had a table for 2. Entertainment Never a priority for us but we enjoyed a couple of the guests performers, particularly the Comedy String Quartet, it doesn't sound very promising but it was very funny. It was good to see The Royal Court theatre orchestra and Caribbean band Changez playing in the Golden Lion. One of our favourite evenings was the deck party. Cabin We had a metal fronted balcony forward on Deck 4. The cabin itself was fine but there was some noise from the crew pantry opposite. Itinerary We only took one ship's excursion, the others were easy to diy. Santa Margherita was probably the highlight for us. Summary Another great cruise on Cunard. Read Less
Sail Date August 2018
Although I have travelled with many different cruise lines, I had never cruised with Cunard and my partner had never cruised before. We sailed from Southampton, the embarkation very smooth. Our balcony cabin on deck 5 greeted us with ... Read More
Although I have travelled with many different cruise lines, I had never cruised with Cunard and my partner had never cruised before. We sailed from Southampton, the embarkation very smooth. Our balcony cabin on deck 5 greeted us with a complmentary bottle of bubbly which we drank sailing out of the harbour. The cabin was a good size with reasonable sized bathroom. The toiletries were replaced daily. Great cabin, beautfully presented and tasting food with superb service from all staff. One day we had breakfast delivered to the cabin and we ate on the balcony as the sun rose. The entertainment was first class and the enrichment lectures very informative and entertaining. We used the gym daily and my partner had a treatment from the sports therapist which was very beneficial. We used the complimentary launderette several times which minimised the weight of the suitcase. Special thanks to the Chief Engineer for making my partner's first cruise unforgettable. Read Less
Sail Date August 2018
As a solo traveler I had hoped that this cruise would be enjoyable, it wasn’t. A lot of the time I felt that the ship was too crowded and it could be difficult to enjoy everything it had to offer. For instance, the sun loungers. Plenty ... Read More
As a solo traveler I had hoped that this cruise would be enjoyable, it wasn’t. A lot of the time I felt that the ship was too crowded and it could be difficult to enjoy everything it had to offer. For instance, the sun loungers. Plenty of them, but most draped with towels even though no one was using them. Obviously people would bag their lounger and keep it all day. The lido restaurant, often I had to eat later than I wanted to as there were no free tables. The staff were efficient at clearing the tables but the layout of the food areas was confusing. It would be better if the service area was more thoughtfully laid out. Lots of people seemed to be walking around looking for things. The cost of drinks on board was very high, not unlike London hotel prices. Fair enough, however, I was charged an exorbitant £25 for a large glass of Cloudy Bay wine in the restaurant! Plus all drinks carry an extra 15% service charge, and then they leave space for another gratuity. All this when you are also paying a “one off” service charge of $161 per person for the fortnight. Read Less
Sail Date July 2018
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with ... Read More
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with indiscretions from two employees who were managers. Whilst the good old British class system is still alive and kicking, you don't expect it from the crew !!! The ship is beautiful and was a pleasure to be on. The food we found to be very good and we thought that Britannia Club dining was ideal for us. The drinks are very expensive in general, but the wines are extortionate. So how come P&O are more reasonable ? Our balcony room on deck 8 was bigger than we had expected and was very comfortable. However, the bathroom is small with a shower that was absolutely tiny. The water being either very hot or scalding no matter where the temperature control was set. Deck 8 is not ideal if you want a lie-in as the scraping of deck chairs from 06:30 becomes your early morning wake-up call. We also had to make do with the mini-bar contents being left on top of the cupboard, the entire two weeks as our cabin person didn't seem to want to move them anywhere else after "emptying" our fridge. Embarkation was efficient, although disembarkation was a complete shambles. Time in ports were limited. I suspect that they are just long enough for the official excursions from the cruise line. Could have done with longer to enjoy the local atmosphere better. Overall, like I said we did enjoy our holiday but it could have been so much better. It was the little things that let it down, mainly service and maintenance - shame. Read Less
Sail Date July 2018
Previously sailed on various P & O cruises but over the years their service and cut backs has put us off so we had heard from friends that Cunard was better. We love dressing up and the four formal evenings are what we wanted. They ... Read More
Previously sailed on various P & O cruises but over the years their service and cut backs has put us off so we had heard from friends that Cunard was better. We love dressing up and the four formal evenings are what we wanted. They insist on smart dress on all other nights, men wear jackets to dinner. Again we haven’t a problem with this. However, what we do object to is 15% surcharge on all drinks! The wine at dinner is unbelieveably expensive. Cheapest bottle of wine $29 plus the 15% surcharge! Bring your own wine and you pay a $20 corkage fee plus 15%! Did notice that quite a number of guests at dinner were not drinking. Meals are what you used to call ‘nouveau cuisine’ and although quite different, sometimes not very appetising. Coach from ship to port entry at Barcelona cost $6 each way per person. What they failed to tell you is that there is a local cruise bus which cost 4euro’s both ways and are regular. Shows on the whole are weak. On P & O we had celebrity guests. Not so on Cunard. Took trip to Pisa. Amazing place but..........no time to visit inside, Baptist, catherdral or the leaning tower. 50 mins all we had to look around outside. Far too many crowds to visit inside any of these attractions in the time allocated. Although entry to catherdral was free, you had to queue for a ticket to enter at a separate location, then queue to enter building. It could have been organised that tickets could have been obtained in advance so as guest could visit the catherdral directly. Would we use Cunard again, possibly not. The biggest bug bear is that they rip you off at every turn more so than P & O. Plus we still have to pay the service charge at the end of the cruise at $11.50 per person, per day. What the icing on the cake was that we paid nearly £6,000 for two. A couple on our table was on the same floor and with the same view & balcony who paid £2500 for the same cruise. If I had a cake, I would have dropped my head into it! (Purple Bricks ad - lol) Read Less
Sail Date July 2018
All aspects of embarkation, room, public areas on board ship were excellent. The only thing that let the ship down was the extortionate charges for drinks and other amenities on board. In the first instance, the daily “service charge” ... Read More
All aspects of embarkation, room, public areas on board ship were excellent. The only thing that let the ship down was the extortionate charges for drinks and other amenities on board. In the first instance, the daily “service charge” for a couple is $23 per day (current exchange rate £1.27) which amounts to £18.11 x 14 night cruise amounts to £253.54. Then everything purchased on board is levied with a 15% service charge, no matter what. Cheapest bottle of wine in restaurant is $29. Average was around $45 plus 15% service change. If you take your own wine to the restaurant, then it’s $20 plus 15%! So if you are use to having wine with your dinner, it can get rather expensive. After dinner drinks are on average $20 each, so again things can mount up. Dining in the Veranda Restaurant will cost you close on $40 each plus of course any drinks you have during and after you meal. If visiting the theatre and you want a box for the shows, again this will cost you $60 plus 15%! But be aware the show is only on for 45 minutes. The shows on the whole were average, although the two nights with the comedians and the two nights with The Beatles Experience were first class. All other shows were passable, but bear in mind that this only accounted for 4 out of the 14 day trip! The two daily speakers were OK but one was about Customs and Excise, the other was about Military Bands, so if you are into either then it would be right down your alley – but not mine!. Read Less
Sail Date July 2018
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker ... Read More
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker The ship itself was clean and tidy in all public areas and a credit to the brand The shops whilst shiny held a lacklustre stock but had a friendly staff to try and sell it. Standard perfumes and drink and high end art and jewellery, but a great place to spend on board credit The trip and itinerary were great, the weather hot, we didn't get off in Gibraltar since we had been there a month earlier and it was only a pitstop of a few hours . Dining experience onboard is worthy of comment, We chose not to eat in the princess grill restaurant at all, neither did we last cruise or most likely wont in the future. We see it as far too status orientated( and that's a different tale to tell!),its crowded and whilst fine dining is exciting, it takes forever, so we opted for the Lido. A great selection of help yourself, didn't always have to dress up, best soups ever and a much more casual atmosphere after a hot day out. We also ate in the Verandah on one night but it was not as good as it used to be. Service was less ( not saying bad but was not as great as it was with waiters synchronising delivery of food), food undercooked and all in all a disappointment. But will try again next cruise. Ironically that should be the eating venue for Queens Grill in staged sittings due to it being better ( we have done Queens grills before and never again!) Cunard need to change and adapt to the realisation that the world has changed and the formality that they strive to keep needs to be more flexible and not based on how much you pay or what grade cabin you are but to concentrate on all customer needs and wants and realise that the problem with that is that they change daily but cunard stay rigid Drinks are in my view overpriced as is wine in particular. Even a bottle of water comes in around £4.50 ($5.64) and the bottle size reduced from 1.5ltr evian to 1ltr. But why I am having to pay a 15% service charge for drinks even at the bar or for bottled water I am not sure nor do I like The other question is why you have to pay for alternative dining, its simply a food of the same standard as any dining room. The verandah , an exception, extra charge was introduced originally to forestall the hordes of people from eating there but now is a supplement of $39.99, that started life as $10 not many years ago and that was because it had a celebrity chef endorsement ( Todd English whoever he is). I don't know who endorses it now except me on a good day! Read Less
Sail Date July 2018
Expected a top of the line cruise and for the best part not dissapointed. On par with Celebrity cruises that we have done in the past. Having to dress up with a Jacket every night after 6pm got a little tiresome especially when it ... Read More
Expected a top of the line cruise and for the best part not dissapointed. On par with Celebrity cruises that we have done in the past. Having to dress up with a Jacket every night after 6pm got a little tiresome especially when it ruined a 20s Dress up night. If you love Ballroom dancing this is the cruise for you. Food is great even in the Buffet restaurant. The abundance of quality juices for free in the Lido restaurant at any time is very welcomed. Best entertainment by the ships singers and dancers that we have ever seen,quality westend type of performances. Lots of costume changes and great choreography. Entertainers on for just that cruise very high quality. Liked the guest speakers like Sir Michael Parkinson. We stayed in a Deluxe inside cabin that was set up for mobility challenged guest it was huge and a real treat to come home to . Missed the luxury of face cloth sized hand towels in the restrooms. Drinks are expensive like most cruise companies. Almost no Low sugar drink options just Diet Coke or water. Waiters to take drink orders are very rare to find. Each room attendant works on their own and services 16 cabins . Tipping individually proves to be the best way to reward the 4 persons that we dealt with each day. First cruise line we have used onboard cruise excursions. They were reasonably priced and with Gibraltar got us to the Rock very quickly and early. We had a rude French speaking bus driver in Corsica that would drive us mad singing with one hand only on the wheel . We got 50% refund following a complaint. Boarding and disembarkation very quick and easy. Read Less
Sail Date June 2018
Ship beautiful, crew fantastic, courteous, efficient, caring. Would book again... but excursions.... Oporto went on boat / wine making tour. 3 hrs. Guide extremely poor. Got to Port Wine making business for tour and waited 30 mins in ... Read More
Ship beautiful, crew fantastic, courteous, efficient, caring. Would book again... but excursions.... Oporto went on boat / wine making tour. 3 hrs. Guide extremely poor. Got to Port Wine making business for tour and waited 30 mins in dark reception. Weren’t aware we were coming! So didn’t let us in! Boat trip was rushed and guide on mobile all time trying to find another company to do wine tour. Then she rushed group through town to coach and left elderly behind as could walk at her fast speed. Then lost tour members, and another 40 mins lost trying to find them while coach parked on roundabout. No time to see Oporto shops or wander as so disorganised! Then Carriage Tour in La Rochelle- well it was a cart! And heavy rain and everyone got soaked. No plan B by tour company. Spent 40 mins sheltering in local church waiting for coach. Very poor organisation again and yet high cost. Q.V. is wonderful ship but do your own tours by local taxi- will be cheaper and you’ll use your own time wisely. Read Less
Sail Date June 2018
First time to cruise Cunard.... The ship is nicely decorated and cabin is comfortable. I am very picky with the choice of bed and I had good sleep on board. Starts with The embarkation. It was a mess and badly organised. After ... Read More
First time to cruise Cunard.... The ship is nicely decorated and cabin is comfortable. I am very picky with the choice of bed and I had good sleep on board. Starts with The embarkation. It was a mess and badly organised. After check-in, we were told to wait for them to call our group but there were so many of us never even assign a group. My friend told the staff about the problem. They just ignored and kept told us to wait for the group to call. So we walked in with one of the group by ourself and noone notice since there weren't actually have a system. The service in the ship is excellent. We were sitting in a table for 2 in the Britianian Restaurant. Our waiters are very welcoming and professional. We enjoyed our dinning experience every night. The supervisor of our waiters is also very attentive and friendly. He make sure everything done perfectly. The taste of the food is great. The chef did a good job. However, the choice is limited. Sometimes my friend and I hardly could pick something from the menu. We have taken many cruises before and we both think they could do much better on the menu. Sometimes all the soup offered are spicy. Many people can't take spicy food and I have no soup that night. There are also hardly any beef dishes offered. Only 2 dinner menu offering beef in a 9 days cruise is very rare. Just a little more carefully designed menu will go a long way. Dance classes are excellent. The dance couple are professional and the classes are well organised and full of content. Fencing classes are nice and new to me. I enjoyed it. Queen Victoria offer only 3 dance hosts in this cruise. I heard usually there are 5 or 6. Jenny is great. She is so friendly and I can see her enjoying the night making sure everyone taking care of in the Queens room. She danced with both men and ladies and everyone likes her. The other 2 dance hosts.... I spotted them checking their watch often. Queen Victoria could do better on their shows. Maybe that's why the theatre is quite empty. I also skipped a few of them since they tend to be very similar. Put a bit more budget on the production might help to keep up with the other cruise lines. The ship tend to be very quiet all the time. If you not interested in dancing, there is not too many other activities to choose from. Luckily I do like dancing. The booking system and technology on-board seems to be a bit outdated. We need to line up at the front desk for every single question. The line could be very long. I understand the age of passengers are not on the young side. But don't underestimate their ability to use technology. Simply including the bill checking system in room or just in public area would really help. The Cunard website also need some update. Couldn't get too much done on our own online pages. Overall it is a great cruise and I enjoyed the experenice on the Queen Victoria. Read Less
Sail Date November 2017
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make ... Read More
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make a change. We have been looking at Cunard off and on, and finally an off-season nine-night trip matched our open dates and my (low) price point. We were a little stressed over the dress code. I despise neckties, but could manage a sport-coat without great suffering. My wife found a large selection of new formal dresses online for around $69.95 each, which only required hemming and some fussing over shoes. I owned a tuxedo, which after a bit of dieting and a replacement set of trousers from eBay still could fit. Embarcation in Barcelona was the worst we have ever seen. We were not told when to arrive and when we did we were assigned groups in a tired outer hall. After 45 minutes they seemed to stop calling groups and angry guests just stormed up and went into the departure hall where there was a long snaking line. We were commiserating with some fellow passengers when one disappeared. He came back shortly and said to follow him. He found the “group check in” was under-utilized and he made our own pretend group. We wonder if the others ever got on, despite the fact that we did not leave until the next day. A little supervision would have fixed this. Cunard cleverly checks passports for UK arrivals at sea, so getting off the ship and to the bus in Southhampton was on the other hand the fastest we have ever seen. We walked off the ship about 8:30 and were at our gate at Heathrow by 11:30. All modern ships are nice, but the Queen Victoria was a cut above. They got rid of the wasted space of a massive lobby. The “woodwork” was upgraded and just felt classy. There was a half bottle of Champagne waiting in our stateroom. The cabin was well appointed, quiet and had some nice touches. We were delighted to find a tea kettle, which allows the use of proper boiling water for making tea. Our cabin attendant acted more like a butler. Smaller cruise lines are better than large ones for one reason lately. There is not an aggressive “draft” of literally thousands of experienced crew to go to newer vessels. They get to learn their craft and perfect it. The main dining room team was amazing- down to deftly removing skin from fish and applying lemon. You never got a trainee waiter, even for breakfast, which is normally a pick-up team. Eagle eyed head waiters maintained service standards, energy which on other, lesser lines, goes to upselling you to alternative dining. The Britannia main dining room food was as reported- you get to eat what they are serving. It is well prepared, but is probably not what you want or were expecting. We would scan the menu and it was sometimes unrecognizable. The choices were explained to us as British food. There were 1000 Brits aboard out of around 2000 total. We had lovely Indian in the pub. The wine list was large and varied but not cheap. The beer list was extensive- they even had an IPA. One iron clad industry rule was gone- you could actually buy wine ashore and bring it aboard to drink in your cabin. And it was a great luxury to find self-service laundry on most decks. Sales pressure was limited – the photo staff was unobtrusive and there was no overt selling of unlimited diabetes (fountain beverage) packages. They had the old style per minute Internet service (who remembers logout.com) which was pokey slow. The dancing was lovingly cared for. The Queens Room was in the center of the ship and had a large dance floor. A social director called the dances and there was a seven-piece dedicated orchestra. There was a dance couple, who were internationally ranked and some dance hosts and a hostess. The dances were split between ballroom, Latin and some British Sequence Dances. A lesson or two were mixed in. This was the place you could use the dance lessons you took on other lines. The dance floor was often quite full. The Queens Room was the home of several balls, such as the Black and White. The Captain was charming. You got the sense he was very much in charge of our happy ship, and was not just a minor functionary assigned to read us policies from headquarters. One night he decided we would dock early in Gibraltar, and get a good night's sleep at the dock rather that "driving around in circles all night." The fellow passengers were normally retired, accomplished and well-travelled. There is great brand loyalty to Cunard (pronounced with a leading “Q”) and there seemed to be demand for shared tables at dinner as the conversation was quite interesting. All in all we were impressed. If you are tired of waiters in training and smoky casinos and don’t mind dressing up for dinner this is the place for you. Read Less
Sail Date November 2017
We chose this tour because of the price and the ports. We got much more. This is an elegant ship with beautiful Art Deco design and serious, professional service. The theater is best best of any cruise ship that we have been on and ... Read More
We chose this tour because of the price and the ports. We got much more. This is an elegant ship with beautiful Art Deco design and serious, professional service. The theater is best best of any cruise ship that we have been on and we've cruised on seven different cruise lines. (Sadly,the entertainment in this theater wasn't quite as stellar). There were so many activities on sea days that it was hard to chose. Our balcony cabin was nothing special but it was comfortable. There was plenty of storage and room in the closets. It was very clean. The cabin stewards work very hard and do a great job. The same was true of all the restaurant and bar staff. Our server for dinner was efficient and caring. We took several shore excursions because they were reasonably priced and went interesting places. This department was run like clockwork but some local guides were better than others. A down side of the Cunard experience might be the degree of formality on board. The dress code is very strict, On a ten day cruise we had three formal nights and on "casual" nights, the rest of the dinners, a sport coat was required. Restaurant dinners are early or late fixed seating only. We have grown to like anytime dining because we get to know more people that way. We would definitely sail with Cunard, again, and would highly recommend it to others. Read Less
Sail Date November 2017
3 couples chose this cruise as an Autumn getaway-3 nights in Barcelona booked separately and then 9 nights cruising back to Blighty. Initially the political situation worried us but our 4 days in the city were trouble free and most ... Read More
3 couples chose this cruise as an Autumn getaway-3 nights in Barcelona booked separately and then 9 nights cruising back to Blighty. Initially the political situation worried us but our 4 days in the city were trouble free and most enjoyable. 6 of us squeezed into a taxi for the journey to the port Saturday morning. Embarkation wasn't the quickest but we were on board for lunch and cabins were ready at 1pm. Nice bottle of fizz in the cabin. We were on second sitting (not our choice) but my wife charmed the most helpful maitre d and we got on first sitting-table for 6 by the window. Food and service excellent with our table staff willing to go the extra mile to get dishes for you that weren't on the menu. Thank you Alvis & Troy. First sitting too early and second too late. Freedom dining is our preferred choice. Perhaps one day Cunard??? As always Cunard wines are totally overpriced which seems to be reflected in the number of bottled on tables compared with other cruise lines. Our cabin was inside and was fine ( Deck 6) kept spotless by Jaypee and was excellent value for money. Entertainment excellent. Musicians, singers, dancers, comedians, and the lectures were good too. I think Cunard seem to offer high quality speakers compared with other lines. The boat was as beautiful as we remembered it ( on board pre refit Nov 2015) although the Winter Gardens seemed permanently cold. We prefer the buffet to that of Queen Mary-more open and the ballroom is more accessible compared with the Mary. We only used the ship's excursions once- Gbraltar as we left very early afternoon. It would have been nice to spend the whole day there as it seemed a very interesting place. The trip was excellent covering the top of the rock, caves, tunnels and military history of Gibraltar. Our guide Annie, was the best. On other ports the shuttles seemed over priced. Getting off in Southampton very efficient and on time. Overall very enjoyable cruise with excellent weather, great service, beautiful boat and great entertainment. It was a bargain price which made it all the better. We are booked on Victoria for 67 nights in 2019 ( Soton-Hong Kong) can't wait!!!! Read Less
Sail Date November 2017
This was only our second cruise and we picked it because we wanted to experience the "luxury" of Cunard. We were aware that the clientele would be older and were OK with that. Embarkation in Venice was somewhat chaotic and ... Read More
This was only our second cruise and we picked it because we wanted to experience the "luxury" of Cunard. We were aware that the clientele would be older and were OK with that. Embarkation in Venice was somewhat chaotic and very slow, there was not a big crowd, but it took a long time to get through the process, not really great in this automated day and age. First impressions of the ship were favourable, it was nicely appointed, and really quite stylish. It was also easy to navigate around. The room was OK (what I expected). Décor somewhat dated, but acceptable anyway. One word of warning, Cunard's website states that the cabins have UK and Euro plugs, in fact our cabin had 4 US plugs, 2 European plugs and 1 UK plug, so take your converters if you have more that one device to charge! The 1/2 bottle of sparkling wine was a nice touch. Cabin Steward was superb. Food The Lido restaurant (Buffet) is typical buffet fare, not good, not bad just average, BUT the service is poor with tables not being cleared quickly. There are free juices and coffee but it is self serve (which I was OK with). Breakfast was a bit of a scrum, the Britannia restaurant is only open 8 - 9.30, which means almost everyone hits the Lido Buffet and there simply is not enough space. Either make more space of extend the Britannia breakfast hours. Staff in the Lido seemed depressed, not sure I saw a smile all cruise! Britannia - Reasonable food, a fair choice and (in our case at least) very attentive service. Good wine choice, but very expensive. Waiters very good. Golden Lion Pub - limited lunch choice, but quite nice, service a bit hit and miss. Drinks inordinately expensive, $15 for a double G and T is a bit eye watering! Entertainment - Mixed, nothing really in the day time, other than the odd lecture and cards etc. I guess suited the older clientele, but not us, fortunately the weather was OK so we could sit on the deck and read or just catch some sun. To many of the courses are charged for (learn to use an iPad for example), and it just felt like they were nickel and diming (more on that later). Evening shows OK, on board entertainers were a bit "Saturday night live", but reasonable, the visiting acts were quite good with one being excellent. But it always had an "amateur hour" feel to it. And the entertainment director seemed to feel the need to introduce and say goodbye to every act - sometimes less is more! Excursions - Well organised and in most case quite good, but VERY expensive (similar tours could be had immediately you stepped ashore for 1/2 the price), I expect a mark up but this was too much. Disembarkation went well - we elected to "self serve" that is take our own case s off, which was effective. Transfers from the port to Rome were nothing short of profiteering, with a bus ride costing $69 and a private car $325 (it was only a taxi). There were taxis available at the port, and we pre-booked a car (port approved, pick up at the ship) for about $140. Again a mark up is OK, but this was daylight robbery! So overall I enjoyed the cruise, the ship was nice, the food was reasonable, and the itinerary was good. But I would not go on Cunard again, I can only compare it with one other cruise (Royal Caribbean) and that had a much "happier" and more lively feel. The real issue was that Cunard have a reputation for "luxury and Quality", yet my over powering feeling was that I was being nickel and dimed at every step - so slightly disapointing Read Less
Sail Date October 2017
We (an old friend and I) chose this cruise because we got a good deal on a balcony (my 8th cruise but first balcony) and because of the itinerary. We started in Venice which is one of my favorite cities and went to Kotor, Corfu, Cagliari, ... Read More
We (an old friend and I) chose this cruise because we got a good deal on a balcony (my 8th cruise but first balcony) and because of the itinerary. We started in Venice which is one of my favorite cities and went to Kotor, Corfu, Cagliari, Naples and ended at Rome. Embarkation was remarkably easy. The ship is beautiful, not at all glitzy, but understated. The service was exemplary, everybody was friendly and accommodating. We liked our cabin which was kept spic and span, but wished it wasn't so far forward. Dinner was enjoyable with congenial companions, all from the UK, which was fun for us Yanks. Still, it would have been nice to have an "anytime dining" option. The food was fine but I remembered better food on QM2 ten years ago. In general, since my first cruise in 1999 the food has deteriorated on most middle level cruise lines. We liked the various bars we tried and enjoyed the wine. As Americans we are used to paying a gratuity when we order drinks and they all seemed fairly priced. The entertainment that we saw was good but one night we went to the theater five minutes before the show started and could not find two seats together. We enjoyed watching the ballroom dancing at night but declined offers by gentlemen hosts to dance due to knee issues; still it was nice to be asked. We enjoyed the ports, having a bite to eat, a glass of wine and shopping. We went on one excursion to Pompeii which was fascinating but hard to keep up with the group on uneven surfaces. We disembarked at Civitavecchia which is really not all that convenient for Rome. In general we loved this cruise - I'd give it four and a half stars if I could. Read Less
Sail Date October 2017
We had heard much about Cunard from friends so we thought we must try it. Cunard staff were all absolutely delightful and showed genuine interest in our well being. I would single out the waitstaff in the Club Britannia restaurant in ... Read More
We had heard much about Cunard from friends so we thought we must try it. Cunard staff were all absolutely delightful and showed genuine interest in our well being. I would single out the waitstaff in the Club Britannia restaurant in particular as being just perfect as was the food. They made our 2 weeks onboard utterly enjoyable. All lectures were stimulating and covered a broad selection of subjects and much of the evening entertainment was of very high quality The ship exudes comfort and luxury and, in the main, we had few occasions when eyebrows were raised. Our shore excursion in Genoa was a disaster because the guide poured out facts non stop without context and therefore added little to our understanding of the city. All 31 of us complained and were reimbursed 50% of the cost which was fair as we had partaken of local food and drink. We did spend many hours just drifting or at very slow speed because the Italian ports visited were very close together and this did detract from the experience of cruising as it felt more like a bus tour. We look forward to spending more time at sea on our next voyage. Several people have complained bitterly about the additional costs onboard. Yes they are steep but it is quite clear when you book as is the fact that there are different dress codes on different days but several cruisers went out of their way to ignore that and it was disappointing to note that the staff were unwilling to say anything. It was sad that when most people had made the effort to add elegance to the ambiance to find that there were some who continued to visit bars and other public spaces in very casual attire, When I raised this with ship's officers they at first said that bar staff should ask people to leave the area but Chart Room staff certainly did not and continued to serve. The officer's follow on comment was that these people had paid a lot of money to join the voyage and could therefore not be spoken to. I venture to disagree as dressing for dinner is part of the Cunard USP and if cruisers don't like it they can go to another line. I fear that Cunard is on a slippery slope to 3 star status and that will cost them their reputation for elegance and luxury. That is the main reason why I cannot rate the experience as 5 stars Read Less
Sail Date October 2017
First Holiday together since the children were born, now they have left home. Convenient flight departure from Heathrow generous 23kg hold luggage allowance plus cabin luggage Seamless embarkation plenty of staff guiding us to the ... Read More
First Holiday together since the children were born, now they have left home. Convenient flight departure from Heathrow generous 23kg hold luggage allowance plus cabin luggage Seamless embarkation plenty of staff guiding us to the coaches, luggage taken separately. No queue at port. Free bottles of water as we got on board (stocked up with a couple each). Cabin clean with half bottle of fizz. Steward could not be more helpful; issues dealt with same day eg leaky shower head, emptying the fridge so we could fill with our own stuff. Steward did his job excellently no time wasted with folded animal shaped towels just immaculately clean every day we looked for dirt but could not find any. Chocolates on bed actually tasted good. Biscuits and ice bucket restocked twice a day. Laundry and iron on each deck Dining in Britannia, excellent service eg 3 desserts if we couldn't decide. Food good with some choices excellent. DONT bother with wine unless you have money to waste. Think like a teenager buy in each port, drink in cabin before then drink water at meals. We had room service for breakfast (7am twice) when we wanted to get out early and Lunch (twice) the food was very tasty and the dessert (choc ice cream bombe) heavenly A cocktail in the bar with free hors d'oeuvres was a lovely treat with different music Barista coffee waste of money the self serve coffee is good and hot milk always available. The entertainment was mixed the onboard singers and dancers were as on any ship ok for passing the time. The guest entertainment we enjoyed. The film shown each day was on the cabin TV the next day so if we missed it no problem. On sea days we went to beginners bridge and dancing lessons which were well run. Each day I went to the Total body conditioning at 6pm, really well run with exercises to challenge and alternatives for the not so fit. A core group turned up every evening which was really good fun. I don't understand why people pay for exercise classes the free ones are great. Finished off with a lovely sauna. One highlight was the wine tasting 12 wines in 1 hour ($28) with cheese and fruit, buffet style The sommeliers were full of tips to improve the wine. If you weren't interested in the tasting it is amazing how much some people could drink in one hour. We had a bit of on board credit to use so chose a cruise excursion on day something we would not usually do (so much advice on the web to design your own). We will not be doing that again, over priced; small meal wine or water to drink so fell asleep on next bit of drive, too much time in Sorrento and not enough in Amalfi. Departure day we were allowed to stay on board until 1030 which was pleasant and then the disembarkation was very smooth. We really had a good time together, the service made it special they made us feel cared for, there was nothing to complain about on a day to day basis. Without teenagers and parents of teenagers there seemed to be a lot less late drinking and noise by 1130 all was quiet Overall issues (but cope able with): drinks are prohibitively expensive but no issue with bringing stuff (8 x 500ml coke bottles)and/or buying a bottle in port (Limoncello) and drinking in cabin. Early (not as port websites) sail away times make planning own excursions a little stressful but we always docked early so easy enough to get up, out and back for afternoon tea or a swim in the lovely warm pool. I used it on 3 days and never had to share. Read Less
Sail Date October 2017
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click