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3 Helpful Votes
Sail Date: September 2016
Chose this cruise because we were celebrating both my husband and I 65th birthdays. Wanted something special. This was not what we expected. The weather is obviously nothing that can be controlled but it was bad enough that out of 7 days ... Read More
Chose this cruise because we were celebrating both my husband and I 65th birthdays. Wanted something special. This was not what we expected. The weather is obviously nothing that can be controlled but it was bad enough that out of 7 days we could only use the deck twice. Force 8 gales and it was not pleasant. The average age appeared to be older generation, lots of disabled people, more like a care home, with knitting and sewing circle every day in a beautiful lounge are. Not able to watch football in the pub on board due to having bingo everyday. Also very regimented, don,t even think of this ship, if you don,t like being told what to do and when, we paid for a princess suite, and if we had not dressed how we were told on a particular day then we could not eat dinner in the restaurant that we had paid a lot of money for. Read Less
22 Helpful Votes
Sail Date: July 2016
This was a 90th birthday cruise for a long-time Cunard passenger. Embarkation took over two hours(one person fainted) and young children were being held by parents for long periods of time. Dining room service was extremely slow and the ... Read More
This was a 90th birthday cruise for a long-time Cunard passenger. Embarkation took over two hours(one person fainted) and young children were being held by parents for long periods of time. Dining room service was extremely slow and the servers were not pleasant. Took 20-25 minutes to get a beverage. We were rushed out of the dining room every night. Sheet cake ordered and paid for was not delivered to our party. Dining requests(number and size of tables) that was requested many months in advance was not honored. On July 5th, lunch in the Britannia took 2 hours. Breakfast on the day of disembarkation took over and hour and there was no one in the dining room.Spent hours at the Purser's Desk trying to set up an account for beverages to all be transferred to host. This did not get accomplished until last full day of sailing. Had to sign out for two decks of playing cards and had to return. No recognition for a Cunard World Club Gold member. Lost hot water one evening. The showroom temperature ran close to 80 degrees. Very overpriced cruise. No dining room staff member seemed to care about anything except rushing us out for late dining. Only thing that did not get messed up was disembarkation. On a 1-10 scale, this cruise was a 1. Staff needs training.Having corresponded with Cunard post-cruise, they still have shown indifference to all our issues. And we had 42 passengers in our group in balconies and a Princess suite. Read Less
6 Helpful Votes
Sail Date: August 2015
Just returned from above trip and a few observations on the Entertainment Cunard Insights Programme - thought that Robert Gates and Chase Untermeyer on the outward leg were excellent but unfortunately the other speakers were bland and ... Read More
Just returned from above trip and a few observations on the Entertainment Cunard Insights Programme - thought that Robert Gates and Chase Untermeyer on the outward leg were excellent but unfortunately the other speakers were bland and uninteresting. on the return journey Lord and Lady Howard were both interesting and sincere. however, again the other speakers left something to be desired, I heard someone say ' Made an interesting subject boring' Myself and my husband Ron have been travelling on Cunard for 12 years - I think we have now seen La Passionata 9 times. The timing of event in some cases was dreadful with some clashing or wrongly timed for instance RADA Ghost Story started at 10pm while second diners where still in Brittania. Lady Howard's book corner was in the Winter Garden and was sometimes in audible due to the fact it is used as a thoroughfare and food area. Paul O'Loughlan needs to put some effort in rsther than drifting, new shows, new acts , new insight subjects I know enough about Astronomy etc. Overall we did enjoy the crossing, Brittania was as usual very good and the various drinking areas to a high standard. karaoke in the Golden Lion was entertaining so did enjoy our trip but it could have been improved upon with a little more thought from Cunard Read Less
Sail Date: May 2015
After spending a couple of weeks in Britain with my family, we ended our travels with a Transatlantic crossing. I had previously been on one of the maiden voyages of the Carnival Magic, which had almost convinced me never to take another ... Read More
After spending a couple of weeks in Britain with my family, we ended our travels with a Transatlantic crossing. I had previously been on one of the maiden voyages of the Carnival Magic, which had almost convinced me never to take another cruise vacation. Fortunately, the Queen Mary 2 could not have been a more different experience. The Queen Mary 2 is a beautiful ship whose engineering more than makes up for the differences that many of the reviews criticize. The ocean was fairly turbulent on the third day of our voyage and it was fairly apparent that the ship handled the waves much better than other vessels. Watching the weather in relative comfort was a highlight of the journey. For its age, the Queen Mary 2 is in excellent condition and remains well maintained. Some minor details needed repair (i.e. a couple of carpets require reattachment on the stairwells), but the crew seemed fairly attentive to on-going maintenance. Apart from a limited group of other passengers, including one moron who thought it appropriate to confront my wife and I about "how does a man your age have the resources to be on a trip like this" and to tell a random set of British retirees that they "had to go to ground zero," our time could not have been more pleasant. The crew was genuinely nice, particularly the Head Chef--Nicholas, the Captain--Christopher Wells, our senior waiter--Roy, our steward--Nick, and the Entertainment Director--Jo Haley. Even at fancier restaurants in the U.S., I have not had better food than I enjoyed on board. The Britannia Restaurant runs very efficiently with a consistently good presentation. The simplicity and British focus of the cooking made each meal excellent, with many approachable options. We did not spend too much time in the Kings Court buffet, though at different times it seemed like the food might be very good. A published menu might improve the buffet experience, but I question why anyone would want to go there with the Britannia Restaurant or the other upper class dining rooms providing a much better experience. In particular, I have to give a lot of credit to the kitchen for accommodating the gluten-free dietary needs of some in our party. Each day, the senior waiter would provide the next day's menu and the kitchen would make each chosen option with substitute ingredients. The best part of our voyage was the opportunity to relax and to get away from our ordinary stressful lives. I hope that Cunard continues doing the things that it does extremely well. Subdued atmospheres in the bars and restaurants themed around the original Queen Mary make the Queen Mary 2 an elegant experience. Likewise, entertainment that focuses on guest lecturers, theater, jazz music, dance music, and the transatlantic crossing distinguish the Queen Mary 2 from other cruise experiences. Formal nights also help underscore how a voyage is an escape from ordinary life. I only hope that more people in our demographic (29-40) will discover how nice it is to travel on the Queen Mary 2. Because of our positive experience, my family will make a point of travelling on the Queen Mary 2 as part of trips to the UK and Europe. Read Less
Sail Date: March 2015
My wife and I joined the Queen Victoria on the 11th March 2015 for the return passage to New York, arriving on the 25th April 2015. It was my present to her for her 70th birthday as a once in a lifetime experience. Whilst I must commend ... Read More
My wife and I joined the Queen Victoria on the 11th March 2015 for the return passage to New York, arriving on the 25th April 2015. It was my present to her for her 70th birthday as a once in a lifetime experience. Whilst I must commend the ship for its presentation, the quality of the food and the service provided to the "guests" as Cunard wish to call us, there were faults in the following. My wife and I took this cruise because it was for the senior person of our age and the dress code required formal and informal nights. As usual there were "guests" that did not enter into the spirit of the dress code and were allowed, by the staff of Cunard, to enter the dining room and the Lido in the wrong clothing. When I asked the matre de in the restaurant why this was being permitted, I was informed that the dress code had been relaxed on the return journey as it was relaxed on the outward journey. No body from Cunard informed us. The cost of the excursions were greatly overpriced and it was cheaper to arrange transport at the port. The cost of seeing the ships doctor was far to expensive at $92.75 for the preliminery consultation. I experienced wax in my left ear and was informed by the doctor that I had an inner ear infection, at the same time was informed that I should insert cotton soacked in olive oil into my ear three times per day and that would remove the wax.!!!!!!! My ear was cleaned by the nurse which solved the problem, but no medicine was given to me for the inner ear infection. My wife contracted the "Carnival Cough", as I and our friends also contracted in varying degrees, which lasted for the last three weeks of the cruise and totally spoiled that and the places we wished to see. On comming home my wife was admitted, via my 999 call, to the local hospital and was diagnosed with double pneumonia and on a points scale of 1-10 she was a 9. The next stage was intensive care. My wife spent one week in hospital and it will be another 5/6 weeks before she will hopefully recover. There were many, many "guests" on that cruise that suffered from the "Carnival Cough" and we know of friends that we made that when they returned home they to had to have anti-biotics from their doctors. This is a very serious matter that Cunard must prevent and not treat the "guests" as cash cows, $92.75 to see the doctor is far too expensive. We heard of a "guest" having to spend his holiday money for the doctors bill. The ship must be cleaned before it returns to cruising as those future passengers may well contract the "Carnival Cough". Read Less
4 Helpful Votes
Sail Date: September 2013
I wrote a review a while back titled "Declining standards in a single year," complaining that the food in the Britannia was not what it had been. This was our third crossing in 2013, and I'm happy to say that the food is ... Read More
I wrote a review a while back titled "Declining standards in a single year," complaining that the food in the Britannia was not what it had been. This was our third crossing in 2013, and I'm happy to say that the food is back to what we expected -- i.e., very good, indeed remarkable under the circumstances. The service is now, if anything, even better. And my fears about the simplified dress code have not been realized: On the "elegant casual" nights (at least at the late sitting) many men wore ties and many who went tie-less wore suits. Of course the women were for the most part extremely well turned out. And the great majority on "formal" nights were actually in formal dress. My principal complaint now is just that Cunard seems to be constantly trying to sell you stuff. About half of the cable channels are devoted to peddling various products and services, and one is constantly fending off pushy photographers. In my earlier post I said something about the HSN/QVC vibe, but threading the maze of photographers to get to dinner feels more like traversing a souk. Read Less
2 Helpful Votes
Sail Date: August 2013
We have recently returned from our first crossing on the in August, 2013 from Southampton to New York. What a wonderful experience! We are veteran cruisers and travelers who have been many places on ships from Iceland to Antarctica but had ... Read More
We have recently returned from our first crossing on the in August, 2013 from Southampton to New York. What a wonderful experience! We are veteran cruisers and travelers who have been many places on ships from Iceland to Antarctica but had never done a crossing before. We chose the Princess Grille category and we very happy with the selection. It was well worth the money. The cabin was spectacular--we even had a walk-in closet plus three more closets in the room and tons of drawers and storage space. We could have moved in for months. The balcony was large with comfortable chaise lounges. However, the really perk was the dining. We had an assigned table for 7--another married couple, two sisters traveling together, and a single young man. However, we could eat any of our meals at any time the dining room was open. Our places were always there for us. We had wonderful wait staff and an excellent wine steward. Everyone was friendly but not pompous. I get bored easily but was never bored on our 7 day crossing. There were a variety of lectures, entertainers, classes, activities for every interest. The planetarium was a real plus. We also enjoyed the performances by the young actors from the Royal Academy of the Dramatic Arts (RADA). The formal nights were wonderful--everyone dressed up and it was like the old days when everyone went across the Atlantic like this. We loved our experience and will definitely choose Cunard again.   Read Less
1 Helpful Vote
Sail Date: January 2012
The Queen Elizabeth is almost identical to her sister ship, the Queen Victoria. We booked the Britannia Club category that included it's own club like dining room. The dining staff helped to make the trip memorable. The stateroom was ... Read More
The Queen Elizabeth is almost identical to her sister ship, the Queen Victoria. We booked the Britannia Club category that included it's own club like dining room. The dining staff helped to make the trip memorable. The stateroom was on deck 8 and appointed nicely. The public rooms are wonderful to enjoy and sea days can be fun. I wish Cunard would cut back on the formal & semi-formal nights. I guess if you are cruising for the first time it can be fun. But most cruise lines have eliminated the formal dress code. We are now retired and enjoy cruising around the world. Formal nights are no longer fun for us. And just add extra weight to our luggage. Shore excursions are pricey and we have found that the Cunard tour officeadvertises each excursion as wonderful. But in reality the excursions are not as wonderful as they state in the daily programs and promos. We wonder who at Cunard has experienced the advertised excursions. Because some of them are nothing like their printed descriptions. Book your own tours on shore and have a wonderful time at a fraction of the cost. And just like the other Cunard ships, you get charged for everything. Water $2.00, 15% gratuity on everything, even that bottle of water. And the receipt that they ask you to sign even has a line for you to add Gratuity after their 15% automatic charge. Cunard should have an all inclusive price. They call themselves luxury, they should act like the truly luxury companies and have all-inclusive pricing. Read Less
1 Helpful Vote
Sail Date: January 2010
My wife and I took the Cunard Queen Mary 2 World Voyage 2010 - Our trip started in Southampton January 11th and we left the Queen 91 days and 33 ports later in Ft. Lauderdale. The size of the Queen affords the passengers the luxury of ... Read More
My wife and I took the Cunard Queen Mary 2 World Voyage 2010 - Our trip started in Southampton January 11th and we left the Queen 91 days and 33 ports later in Ft. Lauderdale. The size of the Queen affords the passengers the luxury of large public rooms and lots of space to lounge around. The airiness and many large windows gives the light and view a chance to be admired by all passengers from every direction. The down size to this large vessel, is that you see all the major container ports of the world; the ship is so large (155 thousand tons) that it does not accommodate the ports well, and one docks miles from the center of passenger interest. The shuttle service takes anywhere from 45 minutes to one hour to transport the passengers to town and the lines are long; and in some ports, no cover was available to shade the passengers from the heat, and a few passengers fainted while waiting to board the ship..The lack of water at the port stations were very obvious to all. If the ship is your "destination", this ship has what you want. If you are concerned about seeing the ports in detail, and with maximum time, you will need to go on a "cruise" ship, not an ocean liner; the QM2 is a great venue for quiet elegance an the enjoyment of serenity, but you can also be busy all day long if you choose. The food quality ranges from 5 star cafeteria to excellent; the quality was not consistent from day to day. The Kings Court venue with its four no charge alternate dining restaurants are a nice touch from the main dining room. The service in the Kings Court was always above par. The food was excellent; but you were limited to two reservation per cruise segment, and when making the reservations, one had to call many days in advance as the space is extremely limited. The decor is a bit "dowdy" and needs help; the ship, built in 2004, is in desperate need of upgrading; the TV's are the old box type, not the new flat screen; there were no DVD players available; the Internet service was very slow and expensive, and was down many hours during this voyage. We also were told that it is coming back on, but it sometime did not for 24 to 36 hours. The Internet manager was helpful to a point, then he would walk away as he had no authority over the web service. In the meantime, one is paying 75 cents/minute to wait it out. The entertainment was broad in nature; the lectures covered a wide variety of subjects, some very stodgy, some down to earth; the port lectures were low in content and were more travel logs to brag about their own experience in the ports. The computer instructor ( different from the computer manager) was excellent, and was very friendly and helpful. Computer class were given several times a week and were at no charge. The movies in the theater were a mix bag; from gory murders to comedy, not all were current. The Broadway style shows were high school in quality and very repetitive. The headline acts were mostly violinist, piano players, and singers; very few comedy or other lite entertainment. Service was no winner. The dining room waiter had to be asked several times to refill the water, coffee, bread etc. This should have been routine training; we finally got the section head to monitor this function for our table as the waiter could not be bothered. The cabin was inside - 6103 - great location and very quiet. Our cabin steward was okay, not outstanding, but the cabin was always clean, and she did her best. On the subject of service, my main complaint with Cunard is the lack of caring from the management. This ship, and it may have a Cunard label, is very arrogant in the dealings with the passengers, and they act as though they know what is best for you. From the World Cruise concierge, to the social hostess, to pursers office, your needs are not met, phone calls not returned, and general destine is apparent. I could write volumes about the misinformation given at the pursers office, and the double talk from the staff, but you get the drift. So it comes down to this; I can not recommend the QM2 for a long cruise; a better choice would be the New York to Southampton crossing. Would I go again on this ship: NO ! We have taken 169 cruises, on several different branded lines and the QM2 does not hold a candle in quality and service to the other ships - what the Queen does have is a name and past glory. Its reputation is slowly being tarnished by the current management. Read Less
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