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5 Helpful Votes
Sail Date: January 2018
We chose this cruise from Southampton to Fort Lauderdale because we like days on board the ship and the 11 day voyage from Southampton to Forty Lauderdale is perfect for us. We had done the same voyage the year before -since when the QV ... Read More
We chose this cruise from Southampton to Fort Lauderdale because we like days on board the ship and the 11 day voyage from Southampton to Forty Lauderdale is perfect for us. We had done the same voyage the year before -since when the QV has undergone a refit which has improved the ship although it has created yet another tier of special client which may be good for Cunard but does nothing to integrate passengers. . The itinerary changed due to bad weather and missed Bermuda on the outward stretch but for those doing the whole cruise the commodore did not rule out visiting Bermuda on the return journey which of course does nothing to help those only doing the 11 days to Fort Lauderdale!! We ate in the Britannia restaurant for all meals as we believe it is easier to control what you eat there rather than the buffet! The quality of the food was very good, the range likewise and the choice was sufficiently wide for even the most fastidious.. There was a wide range of activities on board from bridge to table tennis to art appreciation to many dancing classes at different levels to wine appreciation to very good speakers including David Gower who was extremely entertaining even if you knew little about cricket. . Ex US ambassador Peck was also extremely good in his knowledge and background . . The entertainment was generally very good and was certainly varied Any gripes - well yes. Wine remains very expensive and therefore most passengers drink water with their meal . Wine must be purchased at duty free prices and it really is time for Cunard to pass that saving on to passengers . We bought a reasonable amount of drink on board with us as you are allowed on Cunard although we did drink in the lounges as well. . In that Cunard is one of the few lines to treat its passengers as adults and for that they deserve applause. Dressing up is not for everyone but we enjoy it and as this was our second Cunard cruise we have become more used to it. .I saw an article on a forum asking what is the least a lady can get away with dress wise and you did see on formal night many ladies with a sparkly blouse and either nice neat trousers or a skirt to match. .On the whole most people travelling on Cunard do dress up and yes if you dont mind too much that is part of the fun! Read Less
5 Helpful Votes
Sail Date: January 2018
We are easy to please - pleasing surroundings and public areas, excellent food, quality entertainment, good service, and comfortable cabin. Whilst cabin service could not be faulted and the cabin was great, everything else fell far short ... Read More
We are easy to please - pleasing surroundings and public areas, excellent food, quality entertainment, good service, and comfortable cabin. Whilst cabin service could not be faulted and the cabin was great, everything else fell far short of expectation. In no particular order. The cheap plastic seats in the Britannia dining room make your legs sweat profusely and a horrible feeling when you stand up. Britannia food was poor, with lunch especially bad, appetizers too cold and mains warm. Repetitive and unimaginative with such things as custard with ice cream, and gnocchi in duck gravy....go figure. The buffet was worse.Occasional smell of sewer in the dining room - I guess when they are pumping out somewhere. Attentive service in the dining room though you felt rushed so they could get tables cleared. Outside in the public areas you have to create attention to get served. Entertainment, "Disco" and on-board talks were appalling. For some reason Cunard has it in its head that older people like old things. A headline entertainer making a trumpet out of a Zimmer-frame sums up the whole on-board entertainment programme. The disco played old 70's/80's music guaranteed to clear the floor - I requested some Sia and Beiber and it was buzzing...the young girl running it had no idea. If you like brown and plastic you will love this ship, like something from the 40's, very depressing, and definitely not Deco. If you like ballroom dancing you will love this ship, if you like pubs, watching football, karaoke, trivia games you will love this ship, If you are in your 80's/90's you will love this ship. For me, my death gene is not yet switched on, I am young at heart and looking for new fun, interest and excitement....instead, and like other contributors to reviews, we found ourselves going to bed early to escape the pain. We sailed out on the QM2 which was far better though still felt more like a ferry than a luxury cruise. Never sailing with Cunard again. Read Less
Sail Date: January 2018
just done transatlantic on Queen Elizabeth, first time on Cunard bought new suit and my wife bought new evening wear, we needn't have bothered people where dressed in all sorts, even saw one man go in to restaurant in jeans (not a formal ... Read More
just done transatlantic on Queen Elizabeth, first time on Cunard bought new suit and my wife bought new evening wear, we needn't have bothered people where dressed in all sorts, even saw one man go in to restaurant in jeans (not a formal night) we had afternoon tea, was poor a waiter arrived with a serving dish that only had 3 sandwich"s on it , never got offered a cake, did get a scone but when i asked for extra clothed cream he complained said no one asks for that, well i did entertainment on a night was poor, how a guy playing a vacuum machine can be top main theatre entertainment on any ship i will never know tv showed very old films most of the time would have expected better bar was soul less one gentleman said to us i didn't pay $20,000 to listen to a pub quiz every night on the plus side food was very good and so where all the staff and restaurant staff good and quick would we go again yes Read Less
14 Helpful Votes
Sail Date: January 2018
Assuming that we would receive a five star experience; we booked this crossing but in reality we have experienced better food and service at chain motels.The ship is beautiful but not entirely functional. Our room butlers were superb but ... Read More
Assuming that we would receive a five star experience; we booked this crossing but in reality we have experienced better food and service at chain motels.The ship is beautiful but not entirely functional. Our room butlers were superb but the rest of the staff is a horror. We lost water and heat several times during the crossing and in one case there was no heat for 15 hours. In trying to resolve the problem, it was discovered that the majority of staff has an attitude. I was put in my place by a telephone operator, told by another staff member that she had made a phone call so what else did I want. It is necessary to almost rant and rave to get problems resolved. This attitude permeates most of the staff.......spa, pursers, library, concierge. The food was ok. There was a strong start but quality declined as we got into the trip. Our servers were excellent and competent but that cannot compensate for mediocre offerings. The ship is massive and it took 7 minutes for me to walk to the library from my suite. It had to be a chore for some people forward to reach the Grill's Restaurants during the heavy weather. The Queen's Grill is long and narrow and the tables are set too close to each other, fortunately we had great neighbors or it would have been horrible. It sits on deck seven where other passengers walking by can literally stop and stare at you eating or evaluate your menu choices.It is a moderately attractive room. The brilliantly remastered Kings Court Restaurant resembles the Clara Barton rest stop on the New Jersey Turnpike and after one meal there; the food is certainly better on the Turnpike. The food looks and tastes like my high school cafeteria lunches. Entertainment is standard ship board fare although several of the lectures were excellent especially the multi part talk on airline safety. You should get the message, by this point that Cunard, and the QM2 do not deliver on the promises in their advertising and they are selling a mediocre product.. Read Less
5 Helpful Votes
Sail Date: December 2017
How to explain the appeal of the North Atlantic in December - enormous skies, a vast gray ocean (sometimes roiling, occasionally serene), short days and cozy evenings, and the time-suspending experience of not seeing land for a week. This ... Read More
How to explain the appeal of the North Atlantic in December - enormous skies, a vast gray ocean (sometimes roiling, occasionally serene), short days and cozy evenings, and the time-suspending experience of not seeing land for a week. This was our second time on a mid-December crossing and likely not our last. First the good: The ship looks beautiful since the remastering last year. New furniture, carpets, and color schemes are lovely and very well done. The new Carinthia lounge is attractive at all times of day, and old favorites like the Commodore Club still please. We enjoyed some absolutely stellar lectures (ha, an accidental pun - one of the speakers was an astronomer); and heard several concerts from a wonderful classical pianist. Overall it was the best enrichment/entertainment selection we've had to date on any ship. One major quibble. We were in Queen's Grill thanks to favorable mid-winter rates, and although the stateroom was fabulous and the restaurant was very beautiful, we felt let down by the quality of the QQ restaurant food. The menu choices were limited and heavily skewed towards beef. The beef itself looked pretty but was strangely lacking in juices. The same potato dish (a sort of gratinee) was served at nearly every meal, and steamed cauliflower and broccoli appeared too often. One day we asked for spinach at dinner, and it was quite delicious, so the kitchen was capable of more. The best dish I had was a fish curry at lunch. The overall impression was that Cunard emphasized status foods (beef tenderloin, lobster, etc) that would satisfy people's concept of elegant dining, but didn't care enough about the actual preparation to please the palate, too. A couple of meals in the King's Court were frankly mediocre. One other minor quibble - we went to the Carinthia lounge one evening to sample the sherries there. The room was a mess - uncleared tables, bits of trash on the floor, and no sign of a waiter. We were there around 6 pm so maybe we arrived during a shift change or something. But we didn't bother to go again. The condition of that room was a glaring exception to the otherwise immaculate state of the rest of the ship. Others have noted the increased cost of bar drinks. We thought the wine lists and bar menus were fine and offered plenty of good choices, but the prices were indeed on the high side. We happened to be in the Golden Lion at trivia time one day and had a good time playing along. We didn't sample any of the shows. We love Cunard and will undoubtedly sail with them again. (Seriously, where else can we wear our formal clothes?) But are hoping to see that the quality of the food improves in the meantime. Read Less
13 Helpful Votes
Sail Date: December 2017
Cabin was nice, food was excellent and staff also where excellent. Nightmare was the kennels where I had my 2 small dogs $1000 per dog for a week of hell. We had attacks everyday on different dogs mainly the small dogs by an American dingo ... Read More
Cabin was nice, food was excellent and staff also where excellent. Nightmare was the kennels where I had my 2 small dogs $1000 per dog for a week of hell. We had attacks everyday on different dogs mainly the small dogs by an American dingo and nothing was done. No vet on board, no first aid training given to kennels masters and 20 dogs an d3 cats in a very small enclosed space. It was very stressful and I never let my 2 small dogs out of my site. We only had certain visiting hours. A very stressful week for me, my dogs and other dog owners who had their small dogs attacked. Total waste of money! Not safe for small dogs at all also cramped space. Disgusting after all the money I spent to go on there. I will never recommend this kennel crossing for any animal. Also the weather was stormy and it’s on deck 12 Read Less
3 Helpful Votes
Sail Date: December 2017
After more than 40 cruises on 7 different lines we wanted to try the upscale service on Cunard since folks we met highly regarded it. This was an economical way to try it especially since we love sea days and many ports are a bore for ... Read More
After more than 40 cruises on 7 different lines we wanted to try the upscale service on Cunard since folks we met highly regarded it. This was an economical way to try it especially since we love sea days and many ports are a bore for us. Everything lived up to or exceeded our expectations. Our penthouse room was the largest we ever have had. My wife had a walk-in closet with a drawer unit; my closets and drawers were along the hallway to the door. Dining at an assigned table for two with no set time and congenial neighbors at adjacent tables was extremely pleasant. Our assigned servers quickly learned our preferences. I restrict my salt so we were given copies of the next day's menu at dinner and we could select entrée items which would be prepared to my restriction next day. The lecture and music programs were first-rate (at least for us) and were very well attended, so lots of passengers agreed. There was the usual very good orchestra and a string quartet, and a harpist and a concert pianist and a baritone opera singer and a soprano. The two theatres were busy most of the time. We took along reading materials and "busy work" and didn't touch either there was so much going on. All age groups were represented, even some very small children. This is a very big ship with 2600 passengers but with so many very tastefully decorated public spaces it never feels crowded. Even for disembarkation there was ample seating for everyone. I learned that Carnival planned and built this ship - what a surprise! They have risen several notches in my opinion, but I still do not wish to travel on one of the "Carnival" ships. Read Less
3 Helpful Votes
Sail Date: November 2017
i did a three day new york and transatlantic crossing trip the queen mary 2 was absolutely breathtaking it is huge i had paid for an inside stateroom but was wonderfully surprised to find i had been upgraded to an outside stateroom with a ... Read More
i did a three day new york and transatlantic crossing trip the queen mary 2 was absolutely breathtaking it is huge i had paid for an inside stateroom but was wonderfully surprised to find i had been upgraded to an outside stateroom with a balcony the room was beautiful everything you would need our room was tended to by a man called caesar who could not do enough for us he was always very cheerful and polite. The food both in the kings court deck 7 and the evening meal in the britannia restaurant deck 3 was outstanding there was always plenty of choice and beautifully cooked food and service is second to none we had a very nice waiter called Denver who was always very helpful. the evening entertainment was splendid we saw a different show every evening then after we went to the queens room for the ballroom dancing fantastic i just wish i could dance. there is always plenty to do aboard this ship daytime and evening the cream tea every afternoon made me feel like i was at the ritz. all in all we had a wonderful holiday which was made very special by all the members of staff i would like to say a big thank you and well done it was a pleasure. Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise to get some winter sun without needing to fly. The ship is fabulous and most of the staff were 2nd to none though we felt there could have been more staff especially in the Britannia restaurant where they were rushed ... Read More
We chose this cruise to get some winter sun without needing to fly. The ship is fabulous and most of the staff were 2nd to none though we felt there could have been more staff especially in the Britannia restaurant where they were rushed off their feet. . Embarkation was very smooth and hassle free. We were in our cabin in no time and our luggage arrived soon after. The cabin was accessible and a generous size with excellent bathroom facilities. The food in the Britannia restaurant was very good though the wines expensive. The lunch menu in the Lido was repetitive. The Cunard entertainment was very dated - magician, ventriloquist, average comedian, acrobats. It's saving grace was the guest entertainment, Georgina Jackson ex-Ronnie Scotts, an outstanding pianist flown in from Vegas, a classical guitarist, and the Rewind project consisting of 10cc lead singer and Moody Blues drummer plus other outstanding session musicians. The Cunard orchestra playing jazz were wasted by only having 1 jazz session in the pub. This venue and the Yacht room were far to small for live music. Not everyone is into sequence dancing in the ballroom as the last night party in the ballroom with the Rewind project showed. You couldn't move! It was fab. Activities were a bit lame - bridge, dance classes, needlework/knitting group, films in the theatre. All films and activities were repeated after 2 weeks and this was a 24 day cruise. For some reason the tour staff weren't able to put on any tours for wheelchair users. We travelled to the Caribbean and couldn't see it to its full extent due to lack of suitable transport. I was told by the desk staff that 'they are small islands and don't have accessible transport' What rubbish! In Martinique a group of wheelchair users had to arrange their own shuttle bus out of the port, at our own expense. After an argument with Cunard tour staff this $30 was refunded. After this episode an accessible shuttle bus was provided in Barbados. Not sure if we would travel with Cunard again as the daily activities and theatre shows were pretty poor however the ship is excellent. We even survived a Force 11 violent storm. The average age of the travellers was about 75. Maybe the fly cruise would be different. Read Less
1 Helpful Vote
Sail Date: November 2017
A customary trip to the Caribbean in Princess grill, the suite was fine with a very efficient cabin attendant, the kitchens made a good efforts with the food and the service in the Princess Grill was commendable. The Concierge Seltran ... Read More
A customary trip to the Caribbean in Princess grill, the suite was fine with a very efficient cabin attendant, the kitchens made a good efforts with the food and the service in the Princess Grill was commendable. The Concierge Seltran Ebillo was personable and efficient. The evenings entertainment was good particularly from the group called the Rewind Project. However the trip itself encountered bad weather and in particular on the return trip there was storm force 11 and if you have ever been in that you would know. There was little respite at night or day for around 48 hours. Waves hit like torpedos, and everything rocked and creaked. If I had a complaint it was the tannoy system. the Captain clearly liked to speak for far to long and repeat himself( - must have come from a holiday ship or something, experienced captains don't do that) and often announcements were made through the cabin speakers when they needn't have been, ie crew exercises etc. Not great when you are trying to catch up on sleep. Read Less
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