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4 Helpful Votes
Sail Date: August 2019
This was my fourth transatlantic crossing on board Queen Mary 2, but the first during the summer season. This was not the most memorable Overall: The weather was excellent for this transatlantic crossing, very sunny and minimal ... Read More
This was my fourth transatlantic crossing on board Queen Mary 2, but the first during the summer season. This was not the most memorable Overall: The weather was excellent for this transatlantic crossing, very sunny and minimal sea state. The ship was rather quiet during this crossing, during the day and during the evenings. The day time program wasn't particularly exciting or eventful and the passengers didn't seem to want to stay up too late in the evenings, even during formal nights. By midnight, the ship was very quiet and the bars even started to close. This was not a "party" sail like my usual pre-Christmas crossing. Cruise critic organized an informal meet and greet on the second day of the voyage. It was well attended and it let me meet the people in the forums. I enjoy transatlantic crossings a lot and despite some negative comments here, it is almost certain that there will be a fifth transatlantic crossing on board Queen Mary 2 in my future. Ship: The Queen Mary 2 is a special ship and I've always enjoyed her design and layout. While there are some quirks and oddities about her design (i.e. Decks 2/3 between A and B stairwells and getting the Queen's Room and G32), she is beautiful ship in the art deco style. One never feels crowded on board the ship. The Carinthia Lounge remains the area to avoid on the ship (it has a very retirement home feeling). The ship is showing some wear and age, but overall maintenance is still very good. Cabin: I had an obstructed view cabin, but it was a good cabin, possibly the best obstructed view cabin because it was behind a small boat rather than a full sized lifeboat. Dining: Britannia Restaurant. The food in the Britannia Restaurant for this crossing was average, not as great as it had been in the past. It was still very good but didn't feel as special as previous crossings. Presentation remains excellent, but the menu wasn't that exciting. The desserts were also rather plain this crossing. King's Court. Always busy, especially at lunch. Finding a table next to a window is nearly impossible and the food is average, but consistent. Golden Lion Pub. The pub lunch is always a good choice when the menu at the Britannia restaurant doesn't appeal to me. It serves traditional pub classic dishes such as fish and chips, or chicken tikka masala. Room Service. It was decent. I usually get room service breakfast. The food/coffee/tea is never piping hot, but that's expected given that its being delivered and the galley is rather far away. Entertainment: Evening shows: Cunard has never been known for their evening entertainment, so I wasn't expecting anything spectacular. The singing and dancing of the Royal Court Theatre Singers and Dancers was what I expected. Though other passenger's descriptions were harsher ("a high school production"). Lecturers: The selection of lecturers for this crossing was not the greatest. None of the lecturers really interested me and the comments from the other passengers were mostly negative as well. Planetarium: It's always nice to be able to attend the planetarium shows, but the show is always the same "stars above the north Atlantic." Service: The bartending staff remains excellent, my favourite bartender was on board and I have sailed with her for all of my voyages. My steward wasn't the greatest this year, but was still decent. The sommelier assigned to our table wasn't very good, rather than recommending me wines, he would just give me to the wine list and have me select the wine. I noticed there were a lot of trainees on board, so service was a bit slow. Shopping: Souvenirs remain a weakness of Cunard. The souvenirs are either overpriced and tacky or just overpriced. It would be nice if Cunard could get some decent and reasonably priced souvenirs. Their selection has improved over the years, but still has a lot of room for improvement. Embarkation: Very smooth this year, no queues, the fastest embarkation in Southampton I've ever had. But I found out that this was the case because there were a lot of people already on board who did not embark in Southampton. Disembarkation: Disembarking in Brooklyn is always frustrating. There was about an hour's delay from when I was scheduled to disembark to when I actually got off the ship. Then the queues to get through US Customs was a nightmare. Read Less
8 Helpful Votes
Sail Date: August 2019
Everything about our cruise was great! We boarded very easily in NYC The ship, though older, is kept clean and well appointed. Restaurants: all were excellent! And I do consider myself a foodie! Have been on NCL, RCL, MSC, and way ... Read More
Everything about our cruise was great! We boarded very easily in NYC The ship, though older, is kept clean and well appointed. Restaurants: all were excellent! And I do consider myself a foodie! Have been on NCL, RCL, MSC, and way back on an Italian Line. Cunard was great in all areas; Buffet, Main Dining Room, and Verandah! Not a single line can cook a steak as well as Verandah! (Ships cannot use open flame so it’s difficult to cook a great steak without a flame!) The other point is cleanliness. Having been on all RCL mega ship crossings and each of their buffet rooms were not kept very clean when dining was going on. Waiters would wipe tables onto floor and often tables were hardly cleaned! So QM2 touché! Shows were ok. Not great but enjoyable. The walk/run deck was great! The Aqua Therapy was phenomenal and well worth the $$! Finally, as we enjoy the elegance of the QM2 the evenings, 3 of them formal, were great. The others require a jacket at dinner. (Tux are available and worth it!) The masquerade and roaring 20’s nights were a lot of fun. If you want casual go on a 7 day island cruise. If you enjoy great conversation, stimulating lectures, time to reflect and read great food, great drinks, formal evenings then go on QM2! And finally they do not beg for good reviews! PS our review for excursions says Excellent. But their weren’t any! Read Less
4 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate my partner's birthday with a transatlantic crossing that included many destinations on our bucket list. We have been on other cruises in the Mediterranean and also South America - they were fabulous ... Read More
We chose this cruise to celebrate my partner's birthday with a transatlantic crossing that included many destinations on our bucket list. We have been on other cruises in the Mediterranean and also South America - they were fabulous experiences that cemented our enjoyment of cruising. What we didn't know was that Cunard really only cater for people over 70. For people in this age category the cruise would have been a wonderful experience. All activities, meals, shows, events, excursions cater for this group. Even the entertainment coordinator was bland. The comedy shows were by people from the 60's and 70's where racist and sexist jokes were the norm. Sadly these acts hadn't changed their material. The only activities appeared to be quizzes or card games or ballroom dancing. There were no live bands playing popular music, sing alongs around the piano bar, live music and comedy shows around the pool. Frankly it was boring. The internet is also the slowest that we have ever experienced on a cruise ship. When on board we also found that for people who booked in Australia the cruise was for 15 days, whereas those from the UK had 18 days which included the Guernsey. Both were the same price! Not sure why Australians were given a different deal. Cunard also doesn't seem to care if people complain as they do not respond promptly if at all. Very disappointed. Perhaps when I am 80 I may consider another cruise with Cunard. Read Less
3 Helpful Votes
Sail Date: July 2019
We sailed on the Queen Elizabeth in late July on a 15 night North Atlantic crossing.. The ship was built in 2010 and is the sister ship of the older Queen victoria. Both ships are Vista Class ships. Carnival Corporation, Cunards mother ... Read More
We sailed on the Queen Elizabeth in late July on a 15 night North Atlantic crossing.. The ship was built in 2010 and is the sister ship of the older Queen victoria. Both ships are Vista Class ships. Carnival Corporation, Cunards mother company, built a number of these vista class ships for its various fleets and aside from the two Cunard ships,a good number were built for Holland America, Costa and P&O, Having previously sailed on Holland America's Niew Amsterdam and Eurodam, I felt very much at home with the general layout of the Queen Elizabeth. However, by comparison, I found the Holland America ships to be far superior in many ways to the Queen Elizabeth: 1) Contrary to other Carnival owned cruise lines, Cunard ships have three distinct classes of guest accomodations: the Grill, the Britannia Club and the Britannia. Both the Grill and the Britannia Club passengers enjoy exclusive restaurants with the Grill passengers also enjoying indour and outdour exclusive areas. As a result. there is obviously less additional common areas to be enjoyed by Britannia class passengers. There is only one specialty restaurant available to all passengers ($40 per person). 2) Although the food quality is comparable to that found on Celebrity and Holland America ships, the service, especially in the Lido buffet restaurant leaves much to be desired. For instance, at breakfast, there is no coffee or juice service at the table and the coffee in the large coffee machines is constantly being re-heated leaving a bitter taste. Also, there is not enough personel cleaning and setting tables in the Lido (I presume this would not the case in Grill and Britannia Club restaurants). 3) Although the Queen Elizabeth is the more recent version of Vista Class ships, it lacks certain characteristics of older Vista class sister ships; There is no retractable roof over the pool (a must for transatlantic passages) nor are there automatic sensor doors to the rear and central parts of the ship which I found annoying when attempting to open doors with a drink and plate in hand. 4) The internet is terrible. If you are paying a premium price for an internet package you should not experience sporadic reception and you should not expect to pay for the many minutes it takes to log in and log out. If you are into serious Ball Room dancing you will be vary happy. There were the same few dozen couples who regularly took part in dancing while the rest of us enjoyed their performance. I would estimate that the average age of passengers is around 75. The entertainment is geared to this age group with music of the 50's and 60's together with a dose of Frank Sinatra and Nat King Cole era songs. It felt like I was visiting a floating senior citizens residence. Cunard passengers are very loyal but I wonder how it will go about recruiting a younger generation of passengers. Cunard should be commended for the quality of guest speakers and the range of topics is excellent. If I do take another Cunard cruise it would be for the destination and not the ship. Read Less
Sail Date: July 2019
Would we go again on Cunard's Queen Elizabeth ? Absolutely. This was a late July east-bound transatlantic cruise with stops in Nova Scotia, Newfoundland, Iceland, Scotland, Dublin and finally Southampton. We were generally blessed ... Read More
Would we go again on Cunard's Queen Elizabeth ? Absolutely. This was a late July east-bound transatlantic cruise with stops in Nova Scotia, Newfoundland, Iceland, Scotland, Dublin and finally Southampton. We were generally blessed with fine weather and calm seas; there was some movement on the north Atlantic but not enough to bother most people. Try to get your stateroom as close to the middle of the ship and as low as possible; it will minimize the rock-and-roll if there is any. Embarkation from Manhattan Terminal was perfect. From street to stateroom in 30 minutes. The ship is very elegant as others have said. it is sparkling in its art-deco appearance and it is very well-maintained, inside and out. Painting and maintenance are ongoing when we were at port. It is the very model of an elegant luxury cruise ship. We had 4 formal nights on the 15 day cruise; men in dark suits or tuxedos; women in gowns or smart cocktail dresses. Casual during the day but formal at night; it was not mandatory but for those not dressed up they had special dining locations those evenings. After the 3rd night I could get into my tux in 10 minutes, much faster than the first night. It was a chore the first night but it was special to dress up on this elegant ship. It takes a day or two to discover all the places on the ship and I'm sure I missed some. There are many public spaces where you can relax and read; many bars and cafes throughout the ship. Overall you get both a big but also intimate feeling on this ship. The library was very impressive; two stories with dark wood furnishings. My wife and I reserved the Queen's Grill Suite (Q4) Room 7088. On the QE there are 3 passenger classes: Britannia, Princess Grill and Queen's Grill. If it were a plane, Britannia would be economy, PG would be business and QG would be first-class. There is also Britannia Club which is a step above Britannia. The PG and QG restaurants are two, separate but similar restaurants on Deck 11 with similar menus and service. It is hard to tell the difference. They share a common lounge between the restaurants for PG and QG passengers. Apart from that, the rest of the ship is available to everyone. The PG and QG meals are served in their respective restaurants, including afternoon tea. For Britannia class, there is a large impressive restaurant in the aft of the ship; afternoon tea is served in the Queen's Room which is also the dance floor. The staterooms are of course larger for the QG than for the PG than for Britannia. Overall I think the QG is not that much different than PG. Service and attentiveness was very good. The big difference for the Grills is that you can have dinner anytime after 6 pm. For Britannia there is an early and late seating. We found the flexibility of the QG/PG to be very convenient. There are a mix of 2-tables, 4-tables, and 8-table sizes. My wife and I enjoyed our dinner mates very much at the 8-table size and we became friends. Food was very good but not great. The Verandah ($39 supplement) had much better steaks than at the QG; our dinnermates and we decided to go down there one night just to get something different and we all agreed that V was much better. Of course not everyone wants to pay a supplement for dinner when they have already paid for the cruise which could explain why the Verandah was not very busy. But it was worth it for the food. Age group was mainly in the 65+ crowd although there were some people in their 30s and 40s with children (ages 6-10) but this younger group was less than 10% of the passengers. Most were from UK, US, Australia, New Zealand. With QG there is refreshed wine and liquors in your stateroom each night, as well as refilled min-fridge at no charge. An Illy coffeemaker with refreshed tea, creamer, and coffee is provided. As well as evening canapes. This is in QG. Certainly nice touches but I think you could scrape by on PG or Britannia depending on what you are looking for. Activities on the ship were fine with lectures and high production value shows every night at 8:30 and 10:30 each night. Lectures on Broadway, Weather Prediction, Space Exploration, the upcoming ports were very good. The port excursions were generally well-organized and interesting. They are not inexpensive! And you may be able to find better value with some planning. But be sure to return to the ship on time! There are a few washing machines and dryers on each deck but not anywhere enough, so there was jockeying and some harsh words in the competition for them. Better to do your own delicates and send out the rest to the ship laundry which has a charge. I agree with others about the atrocious internet. Slow to connect, slow to use, and slow to disconnect. At $45 for 2 hours, Cunard probably makes as much on the internet as the cruise! You can't just shut off the computer because your account is still open until you sign off which was so slow I didn't know if I signed of at all. I had to call the purser every time to make sure they signed me off. Fortunately the long-suffering IT guy gave me back 45 minutes which was spent trying to get on and off the service. Befoe leaving home,sign on with your local wireless provider to use the port-days with discounted International Roaming. It is much faster and less expensive. Disembarkation was also perfect.Remember to leave some day clothes out before you go to sleep on the last night. Your luggage will be off the ship overnight so make sure you have something to wear on the last morning! We had a great time and we would do it again although we might try PG or Britannia Club for comparable value since 90% of the rest of the ship and activities are open to everyone. Read Less
1 Helpful Vote
Sail Date: July 2019
We had not previously been on an ocean cruise, but for our 50th wedding anniversary we wanted to treat ourselves to something special. So we booked a 15-night New York to Southampton cruise with stops in Canada, Iceland, Scotland and ... Read More
We had not previously been on an ocean cruise, but for our 50th wedding anniversary we wanted to treat ourselves to something special. So we booked a 15-night New York to Southampton cruise with stops in Canada, Iceland, Scotland and Ireland. It was a world away from our usual quiet life in rural Tasmania, but we had high hopes that the Queen Elizabeth would give us a truly memorable cruising experience, and we were not disappointed. Check-in: We boarded at the Manhattan cruise terminal which was easily accessible from our central NY hotel. Our cruise was the final leg of a much longer itinerary that had started in Vancouver, so this was not a full change-over day for the ship. Consequently there were only a few other passengers arriving at the same time, and the whole process was quick and easy with no queuing. We had been given a 12.30 check-in time and within 20 minutes we were in our cabin with luggage already delivered. It probably doesn't get any better than that; our holiday was already off to a perfect start. Cabin: We had dug deep for our anniversary treat and booked a Q4 Penthouse midships on deck 7. This was truly wonderful; a large and well appointed room with plenty of space to relax both inside and out on the balcony, a walk-in wardrobe with more than enough hanging space for 15 evenings of dress-up finery, a huge comfortable bed, and a bathroom with shower, deep spa bath and separate toilet. Nothing about the room was a disappointment, and the experience was made extra special by the butler Manny and his team. They were incredibly attentive with the room fully cleaned while we were at breakfast, everything restocked including the complimentary bar, fruit and flowers replaced regularly, canapes delivered each afternoon, and refresh/turn-down every evening while we had dinner. One of the really nice Cunard touches is that the staff know you by name and make a genuine effort to remember and deliver on your personal preferences. Meals: We ate mostly in the Queens Grill restaurant but also tried a couple of pub lunches after days ashore, and had room service occasionally. All were good, but the Queens Grill is exceptional for both the food/drink and for the service. It is a relatively small restaurant, less than 100 guests, and because you can eat at the time that suits you (for example, arrive for dinner anytime between 6.30pm and 9pm) it never seemed overly busy or crowded. There was really nothing that we could say to fault this restaurant; the range and quality of food was outstanding, plus a dedicated chef would try to produce anything off-menu if given a few hours notice and if they had the ingredients onboard. We asked for rabbit pie one evening which really wasn't much of a challenge for the chef but was duly produced and served at our table with theatrical panache. The Queens Grill provides a very sophisticated and indulgent silver-service atmosphere, part of the overall Cunard theme of reprising the 1940s/50s heyday of transatlantic voyages. In keeping with this, most Grills guests dressed “smart casual” for breakfast and lunch, then everyone dressed more formally for the evenings in keeping with the designated dress code of the day. Activities: During sea days there was always plenty to do onboard, both for organised activities or do your own thing. You can be as active or inactive as you like. We really enjoyed the outdoor games areas with quoits, croquet, carpet bowls, shuffleboard and paddle tennis, plus swimming and table tennis. Entertainment: The main entertainments included a classical concert most afternoons and then ballroom dancing and 2 theatre performances each evening. We found the shows to be mostly of an okay standard; enjoyable, glitzy and good enough for free onboard entertainment but not really outstanding. The theatre has a number of private 2-person boxes which can be reserved at an extra cost with champagne and nibbles on some evenings but are otherwise available freely to anyone who arrives early. Stewards are on hand to bring drinks. All passengers are expected to respect the after-6pm dress code in the theatre and ballroom. Final reflections: We researched Cunard here on Cruise Critic and elsewhere before deciding that they were likely met our needs. We were aware that a number of reviewers have not been happy with their Cunard experience but this often seems to be related to differing expectations of the type of cruise that these three “Queens” offer. This is not a party boat, and not primarily targeted to families and other younger cruisers although there are some facilities for children. The target market is very clearly aimed at a generally older group who enjoy a slower and more genteel pace of life. Other frequent criticisms of Cunard seem to focus on the so-called “class” system, the after-6pm dress code, and the price of drinks. In our experience this “class” distinction is really a non-issue; it's no different from most airlines where you can book economy and get a good service or book a more expensive seat that gives you perks like shorter queues at the airport, more personal space on the flight and a larger choice of meals. It's a choice for everyone to make, unlike a real class system in which there is usually no choice. The after-6pm dress code seems to annoy some people but in our view is central to understanding what Cunard is offering its passengers. Things like the flamboyant art-deco style throughout the ship, the white-gloved waiters, the traditional afternoon teas, the ballroom dancing, the silver-service ambience in the main restaurants, are all designed to create an evening atmosphere of old-world elegance, charm and sophistication. The ship and the crew deliver on this, and the passengers are also expected to deliver. The entire Cunard cruise is a piece of theatre in which passengers live the retro experience of an age when good manners and gracious living were valued. Nobody is forced to dress formally – there are areas of the ship that are more relaxed – but clearly for the vast majority of passengers the evening elegance is an important part of what makes the cruise special. Read Less
2 Helpful Votes
Sail Date: July 2019
Personally I have never been interested in going on a cruise but it was the choice of in laws and I ended up being dragged along. After initially booking Britannia we ended up taking advantage of a cheap upgrade offer to Queens Grill. ... Read More
Personally I have never been interested in going on a cruise but it was the choice of in laws and I ended up being dragged along. After initially booking Britannia we ended up taking advantage of a cheap upgrade offer to Queens Grill. It didn't start well at Embarkation when there was a scrum of people surrounding the doors into the hall in Southampton and no indication of where the priority booking queue was. Asking people working their didn't get us anywhere until one guy told us to go straight into the hall which meant forcing our way past the people in the main queue who were rightfully unhappy with us pushing past them where at last we saw the signs for priority booking. Given there are multiple doors into the hall surely it can't be that hard to put signs up outside as well. Though not as bad the disembarkation was also chaotic with little in the way of clear directions. First impressions of the ship were ok, some of it looked a bit tired but much of it very nice. The cabin was nice and spacious and we were glad to have upgraded. Food wise the Queens Grill was ok more of a decent chain restaurant than anything else though. Some really nice food, the beef wellington for example, alongside some pretty run of the mill stuff. The formality of the place and the dressing up got a bit wearying after a while particularly as you weren't usually eating food that lived up to it. It also led to some oddities like if you ordered a pie they brought out the pie dish and then spooned the entire contents onto your plate which took ages. Just serve it in a pie dish guys, my poor husbands cottage pie just looked a mess. Apart from that the staff were almost uniformly excellent and they were fine with us not all turning up and ordering at the same time. Went to Kings Court occasionally but it was nothing special. Entertainment wise some of the lectures were interesting but the entertainment was mostly end of a pier stuff, the planetarium pretty dull and the pub ok but quite small so you had to get to things like trivia early to get a seat. On that note the entertainment team in the pub were generally very good though the lady who liked to make the 'twist' question in the evening trivia easy really needs to learn the point of quizzes. Their didn't feel like there was much on though in general, certainly not much of any interest. I suppose mostly aimed at the elderly regulars. The gym was good though having no sauna or steam room other than having to pay in the spa is a mistake. Outside areas also ok though not that well used given the pretty average weather on most sea days. We spent a lot of time in the smoking area and got chatting to some very nice, fun people there, other than that there was little interaction on board. The casino was quite fun and they made it easy to play if you didn't have much experience, only issue was the crumbling floor so you had to watch your step the whole time. The floor is also starting to give way in the main lobby which was somewhat alarming. Stops wise Liverpool (helped by the weather) and Reykjavik were both very nice, with lots to see. We didn't go on any excursions as you can book the same trips yourself for half the price. Had a fantastic lunch at Islenski Barinn in Reykjavik. Halifax was ok but it's essentially a mid sized city with not much in the way of history to see. Corner Brook however may be the dullest place on Earth and I have no idea what they were thinking in stopping there. Overall a real disappointment, for all their talk about the glamour of the transatlantic crossing there was painfully little of that in evidence. Read Less
7 Helpful Votes
Sail Date: July 2019
Was on the Iceland Canada crossing. Very smooth but there lacked things to do for anyone under 50. Also had a worrying fire on board one evening over the tannoy telling us it had broken out in the incinerator room. Could smell smoke. ... Read More
Was on the Iceland Canada crossing. Very smooth but there lacked things to do for anyone under 50. Also had a worrying fire on board one evening over the tannoy telling us it had broken out in the incinerator room. Could smell smoke. Also had a person helicopter lifted off. All quite eventful! Boat was clean and tidy and staff very nice plus the food was great. The buffet was very good especially the sushi etc. Did get a bit of a dodgy stomach from the mussels which upset my stomach for 24 hours but it soon passed. The entertainment in the theatre was very poor however. Some of the acts were dreadful including the resident singers. A very good guest French pianist though. Overall worth the money but be prepared to occupy yourself as there is very little to do on those long sea days if you don't do ballroom dancing or enjoy bingo etc ! Read Less
16 Helpful Votes
Sail Date: June 2019
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the ... Read More
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the cruise, "They are quite serious". LIkes: We booked the Brittania Club, therefore we had our own private dining table for four each night with the same servers. The food was truly excellent, on par with Oceania Cruise line, which is noted for it's food. (Kudos to our servers, Brendo and Orsulah). We ended up eating breakfast, lunch and dinner in the restaurant. We only gained an average of 2 pounds per person for a 7 day cruise and we believe that is because we mostly avoided the Kings Grill, which is very chopped up, located in several separated rooms with a limited selection of food. We understand it had been upgraded in 2016 from the original design. I cant see how it could have been much worse then. Also, the brewed coffee in the restaurant is very good, unlike the machine coffee in the Kings Grill. We had dinner one night in the Verandah steakhouse restaurant for a small upcharge of $39 per person and it was the best steak we have ever had. 35 day aged beef. The Enrichment and Art seminars, Tea Time and Gala Evenings were spot on great! We didn't mind the tuxedo and formal dress evenings and enjoyed the Masquerade Ball. The planetarium and Queen's Theatre were great venues also. Dislikes: Probably because we have been spoiled by cruises on Oceania Marina, Rivera, & Insignia and Holland Statendam and Koningsdam, we didn't appreciate the QM2 as much as we should. Even with the retrofit in 2016, she looks a bit tired. Very chopped up, no flow to the design. What's with the Churchill and Chart room locations? You have to go through the Brittania Dining room to access the Queens Ball room or go through the Art Gallery up and down stairs to access. Also, the aforementioned non functional Queen's Grill area. The Library boasts 8 thousand books and a room the size of an average family dining room and each passenger is restricted to 2 books at a time with the shelves locked during night hours? That's when most insomniacs need to find a book. We found this very unusual as Oceania ships boast great libraries with a barrista next door. Their libraries are unlocked and open to all cruise passengers 24/7. Finally, what ever you do don't buy the liquor package!!! Very limited pours (50 ml) which makes no sense, as it requires the staff to service you more often. (However, once they see you have a drink sticker on your card, they avoid you like the plague, and you practically have to tackle them to get service). This occurred in every lounge but was particularly acute in the Golden Lion Pub! The wine steward in the Brittania Club restaurant also was put off by our asking for wine refills at dinner, until 3 days before the cruise ended, when he finally increased the pours, which saved him extra trips. (We were not heavy drinkers, drinking no more than 2-3 50 ml pours at dinner) or any other sitting. The package was very restrictive, nothing over $11. If you want to purchase a $20 cocktail, you have to pay $16 (purchase price less 20%), which begs the ? why purchase the liquor package? Also, our traveling companions, (one who drinks and one who cannot drink because of medical reasons), cleared with Cunard corporate that if she brought a Doctor's excuse that he could by the package but she wouldn't have to. We spent the better part of the first afternoon being shuffled between the Purser's office, the G. L Pub and were even sent to the spa, because no one could or would make a decision on allowing our friend to purchase the liquor package alone. Finally, a bartender in the G.L. Pub told us in great whisper (I am not exaggerating) that he would allow it if our non drinking friend would purchase the $30 per day beverage package (water, soft drinks and coffee). You could not purchase wine by the bottle at dinner like on Oceania or HAL only by the 50 ml glass because of the liquor package restriction. The ship was good in the water, you never really felt any motion. However, it felt as if It was designed more for sailors than passengers and the staff was not there to serve you as much as ensure that all rules and regulations would be followed and not be infringed on! Read Less
3 Helpful Votes
Sail Date: June 2019
Our trip started in Hamburg, Germany on June 21, 2019, stopped in Southampton for the day on June 24 and onwards to New York arriving June 30. The trip had 2 very different vibes: The Hamburg to Southampton segment had many more ... Read More
Our trip started in Hamburg, Germany on June 21, 2019, stopped in Southampton for the day on June 24 and onwards to New York arriving June 30. The trip had 2 very different vibes: The Hamburg to Southampton segment had many more families with "free range kids", noise, heavy patronage of the buffet, garbage on the floors, noise at night, kids running and knocking on doors, kids running free during the life safety segment, kids running down the promenade deck careening into guests and people sitting in chairs etc. Adults with loud voices and shouting in the public rooms. The Southampton to New York a quieter more refined experience with the amazing guest speakers and quiet conversations among guests. QM2 is an experience of a life time and each time we take a TA on the QM2 it is excellent, unique and designed to link the guest to the sea. The QM2 is the way a ship should be. QM2 did not disappoint - but we would say the food in the MDR and the Kings Court buffet was a significant step downwards from our last TA 2 years ago. Cunard, improve your general food offerings, make it the same as Celebrity. Your general food offerings should not be less than Carnival. Other than that, the QM2 was excellent. The positives: * QM2 is a ship, not a Vegas hotel. * There is no end of vistas so that a guest can feel and smell the ocean. The open wing deck under the bridge is simply amazing. Modern cruise ships are designed to keep guests looking inward so they can spend $. Well done Cunard. The step down stern open areas are spectacular and well patronized * A real promenade deck, enough said. It was heavily patronized. * Cunard expects guests to be able to entertain themselves during the day * This is a ship for intellectuals - meaning the amazing guest speakers and library enable guests to learn about the world. The guest speaks spoke on - being an envoy in Moscow in the cold war, a London theater actress speaking on the hidden gems of London, WW2 submarine technology and deployment in the war. What a joy versus the nonsense on modern cruise ships. * The historical boards towards the bow area recounting the glory days of the Queens and transatlantic travel * The service was excellent, excellent. The amount of staff, their training, their demeanor etc was top notch - a step well above our last QM2 TA. To be frank, the service in the common areas were as good as our trips on Crystal and Oceania. * The extra charge restaurants were - excellent. The Veranda was the equal of the steakhouse on Oceania. The most amazing food was at the Alternative restaurant located in a part of the Kings Court - Cunard, you have a winner here. There are themed nights - Coriandor, The Smokehouse, Azetec and Bamboo. The food was the very best I ever had on a ship period. Better than Crystal or Oceania. The tastes were sublime, the presentation, the quantity, the service by the hand picked staff was first class. There were Grill level guests there and many said they would abandon the Grills and book a non Grill and simply enjoy the extra charge Veranda and Alternative dining. * The officers - they were visible and pleasant and stopped to answer questions. * The Golden Lion fish and chips and the Indian food put most cruise ship venues to shame * The music on the pa was excellent - just loud enough, classic to modern. Excellent choice. Entertainment was good. * Well - the kennel. Being on the pool decks at the stern and hearing the dear dogs barking from time to time as they were out with their fur parents was to die for. It humanized the ship - it was a great hit with guests. * The sheltered balcony cabin was well maintained and very cozy. * The size of the public areas, the amount of space per passenger is amazing. * QM2 rides like a dream, never felt her move. * The side corridors on deck 3 which have tables for games and chairs for sitting. These areas are the closest to the ocean level and are amazing. * Smoothies and detox beverages in the Kings Court area - excellent * Room service was good. The chopped fruit salad was excellent, as good as the chopped fruit salad on Oceania. The pain au chocolate was not bad. Coffee was excellent overall with real cream Negatives: * Boarding in Hamburg - The Grills class passengers walked right in front of the non Grills class long line up to gain access to the check in staff. Disrespectful. Have a separate check in line for Grills guests. * Food in the Kings Court. Not good. Cheap looking, cheap taste. The hot dishes, breads, cold meats etc were set out - no garnishes around any of the food serving stations - just cold looking plates on a hard surface with no visual appeal. Simply the worst looking and worst tasting buffet I have seen. A steep decline from my last QM2 TA. The breads were the cheapest quality you could imagine. The cold meats were cheap. We had no interest in eating there. The realignment of this area was much better than before, the food was not. * The MDR. Fabulous room, the best on the seas. The staff were excellent. The food was not. The food size, garnishing, taste, quality was average to poor. The onion soup consisted of a dry powder soup base with a few onions. Served after was a small round bread piece with a few cheese shreds. Awful. It was returned. The protein portions were small and dry. Salads were small with minimum garnishes. The food did not live up to the amazing room. * The carpets since the refit are awful. The orange and yellow down the main corridor was glaring and cheap. It was the carpet in the cabin floors (all decks I think), beige on the right side trending towards a pattern and deep blue next the cabin doors. The carpet looked awful and cheap. Who needs beige carpet in a high traffic area? The carpet looked like you would have got it at the Dollar store. * Ah, the infamous post cruise mini bar in the room charge. Got dinged for $18.29 for a mystery charge. Will not be paying it. _______________________________________________________________ Having cruised since 1989, on the mass and luxury lines, we enjoy Cunard for the value it represents and the great itineraries and the real ships they provide guests. All cruise lines are cheapening their products. Cunard is as well. Cunard is best suited to guests who enjoy being on a ship, who wish to behave in a classy way and dress a bit better than the anything goes mass cruise lines. The Cunard guests are well travelled and well informed. If you want Vegas at sea, loud techno music, drunk guests due to the beverage packages etc do not choose Cunard. Read Less
19 Helpful Votes
Sail Date: May 2019
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted ... Read More
Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted to the priority line. Walked on the ship to be told “the lift is over their, like “get on with it”. Walked around aimlessly for a bit and really found my cabin (943) by chance. Cabin was clean, bathroom tiles were dirty. A welcome was conspicuous by its absence. Food in the Queens Grill was like clockwork .. boring and on numerous times Luke warm. I never got the Gala Nights. Put on a DJ to eat dinner, nothing else, I expected the captain to sit with us or a gala ball for the Queens Grill ... nothing. What was very surprising is that during the entire trip not once did any management come to us to say “welcome” or “how it the trip” .. there was no discerning quality, they just wanted your money. So where was “packing and unpacking, or a morning pot of tea” .. didn’t exist. The evening canapés delivered to the room were simply low grade pate or other stodge. Cut my leg badly on the edge of a chair on the deck and asked a crew member to get me a plaster, he just walked away. The whole experience felt like a Chanel Ferry crossing .. once you leave the ship in New York you are on your own. There is NO assistance to locate your baggage or assistance with carrying. We are elderly and really struggled through the immigration hall and border controls to the chaotic outside with NO assistance to find a taxi .. total chaos. Read Less
12 Helpful Votes
Sail Date: May 2019
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard ... Read More
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard elements and plenty of cosmetic maintenance. We understand that it has been built as a translantic ocean liner, but the entertainment and the activities did not meet our expectations for 8 days full sea sailing. The food was great in term of quality, quantity and dining experience. We can't say exceptional or outstanding tho. Although, the customer service was pleasant by the staff in the public areas and the cabin alike, the senior management did not show positive courtesy or professional attitude. We had an incident on board for which the ship had to divert to Halifax and transfer an ill passenger, so we made it to New York with 5 hours delay. Unfortunately, at Brooklyn Red Hook embarkation on Friday, the customs and passport control process was utterly unorganised and disappointingly slow. It was a major complaint from most passengers and we heard a lot of unprofessional issues. The CPD officers lost a British passport while processing one passenger entry clearance between them, and they initially refused to admit liability, then they asked him to request an emergency travel document from the British consulate after four hours in order to catch up with his flight back to UK on Sunday. Cunard staff did not offer any help or assistance. We have decided to conclude our cruising experience with Cunard for the time being because the cruise line is not making any effort in diversifying their clientele, and providing extra excitements to middle aged passengers and young people. The planetarium, the Gym and the Swimming pools were extremely under used, and a lot of outdoor space was not utilised during this cruise. If you suffer from sea sickness, this is one of the most stable ships we have ever been as far you booked in the middle low floors. Read Less
3 Helpful Votes
Sail Date: May 2019
We were so excited to be going on the QM2! The ship itself was magnificent. Our cabin was also very nice and we had a balcony. But what a waste of money the top drinks package was! It was almost impossible to get anyone to get you a ... Read More
We were so excited to be going on the QM2! The ship itself was magnificent. Our cabin was also very nice and we had a balcony. But what a waste of money the top drinks package was! It was almost impossible to get anyone to get you a drink in a lot of the bars! At lunchtime I was lucky if I managed to get one glass of wine from a barman! I also had to spend 2 days in our cabin as I picked up a bug on day 5 of our cruise. From the food, drink? Who knows but it ruined my cruise! My husband witnessed one maintenance worker who used the WC in the indoor pool area and walked out without washing his hands!! Really!! In this day and age!! Entertainment on board was okay, but the planetarium gave me a sore head. Best entertainment was the irish comedian Roy Walker. We were given the dining time of 8.30 p.m. and were unable to change it. So this was far too late for us and we had to dine in the buffet every evening. The person allocated to give you hand sanitiser when entering the buffet made no effort, unless you went straight up to them. This should be addressed as clean hands are essential for hygiene reasons. Also, very few staff made you feel really valued/ welcome! Best part of the cruise was sailing into New York! Read Less
8 Helpful Votes
Sail Date: May 2019
My wife and I made a crossing from New York to Southampton on the QM2 in late May. The weather cooperated pretty well except for the first day that was very windy with high seas. The paper bags were out for those who needed them. I did ... Read More
My wife and I made a crossing from New York to Southampton on the QM2 in late May. The weather cooperated pretty well except for the first day that was very windy with high seas. The paper bags were out for those who needed them. I did take a Bonine tab myself and felt fine for the rest of the day. The service on the ship was great and the list of lecturers and performers was also first rate. The food fell back into the "almost as good as" category as it was very British, as to say drab. Even the steak at the Veranda was a notch below what I would expect from a steakhouse in a major city. But the sad part of the ship experience was the lack of technology. The WiFi was definitely in the last century as far as performance and the lack of any apps to keep track of the events onboard or to communicate with others in your party was amazing to me after recent cruises on Princess and Disney. I know this is not a cruise ship but that is no excuse for falling so far behind the curve in this area. Also, the ship design itself was a series of ups and downs to get anywhere. If you wanted to get to the ballroom in front on level 3 you had to go down to level 2. All around the ship there were small lifts for people in wheelchairs because of the poor layout. It may be too late to fix the layout problems without a major overhaul but the technology items need to be looked at now. Why do I still give it a Very Good rating? Because, though it is on the edge of being only good it was certainly not an average voyage. The room, entertainment and education features were excellent. Read Less
13 Helpful Votes
Sail Date: May 2019
Previous Cunard experience on Queen Victoria and sailing back home instead of flying. The relaxation of being aboard for 7 days without having to get up and out for excursions. Looking for a truly relaxing vacation being treated ... Read More
Previous Cunard experience on Queen Victoria and sailing back home instead of flying. The relaxation of being aboard for 7 days without having to get up and out for excursions. Looking for a truly relaxing vacation being treated royally. These are the reasons we needed a Cunard vacation. We were not disappointed. Nothing, really nothing, went awry. The embarkation process was amazingly smooth. We boarded the ship and about a half hour later our luggage arrived. This proved to be just the preview of how things were to play out for the rest of the trip. The cabin, see the cabin review, was beautiful. The dining experiences again amazing. Yes the menu options were grand, but Osman the Matre' D would come to the table and ask and give recommendations for off menu options. Foie Gras, an iceberg salad made to order, the Grand Marnier souffle, ask and it was yours. The casino was small. Not very many options. Roulette, Black Jack, 3 Card Poker, Texas Hold'em type game (not against players but similar to 3 Card Poker) and a few slots. One woman hit the same machine for 4 jackpots in 2 days. The beauty of the ship, the cleanliness of the decks, I walked the decks about 3 in the morning and found more than a few people vacuuming and cleaning the common areas. Loved it so much we booked next year's trip onboard already. Wish we found this years ago. So very happy we found it at last. Read Less
8 Helpful Votes
Sail Date: May 2019
We brought this crossing, Southampton to New York, as an alternative to flights. Little did we know it would provide the tranquility we craved following two weeks of sightseeing. Cunard QM2 has the best entertainment ever experienced ... Read More
We brought this crossing, Southampton to New York, as an alternative to flights. Little did we know it would provide the tranquility we craved following two weeks of sightseeing. Cunard QM2 has the best entertainment ever experienced at sea. The service is impeccable. While we would rank the food at the Brittania restaurant as rather unremarkable, the Kings Court (buffet) was excellent! Their specialty salads were outstanding. One can also order pasta or pizza, prepared from menu choices (non-buffet), while at Kings Court. We did this, one evening craving pizza. It was fresh from the oven to our table, piping hot. The beds are so comfortable! The evening entertainment included a vocalist, a flautist, along with the ship’s Royal Court Dancers. Top notch. Don’t forget the band, also superior to other ships! Lounges provided a stringed-quartet, a harpist, and jazz band. The latter group did a Dixieland Jazz lunch which was just plain fun. Kudos to Cunard! Read Less
8 Helpful Votes
Sail Date: May 2019
Pricing for this crossing was less than one way business class airfare, so we decided to come back to the USA in style after crusing over to Dublin on a Celebrity Cruise ship. What a GREAT choice! We will definitely choose this method ... Read More
Pricing for this crossing was less than one way business class airfare, so we decided to come back to the USA in style after crusing over to Dublin on a Celebrity Cruise ship. What a GREAT choice! We will definitely choose this method of travel again. Loved the food, the service and the ship. I tend to sea sickness and we were on deck 11, very high up. With 30 foot waves, this is the smoothest sailing ship I have been on. No rocking and rolling, just like a baby's cradle at night. You can do as much or as little as you want on this sailing. Entertainment is OK, but the lectures are very interesting. Warning, everyone likes them and afternoon tea, so get in line early, there is a lot of "waiting in line" for activities. But who cares, it is much better than a flight home from Europe and getting jet lag. Read Less
5 Helpful Votes
Sail Date: April 2019
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually ... Read More
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually we were told two weeks before embarkation that we had been upgraded. Take this tip - if you are offered cabins on deck four at the rear, especially 4180, say no. They are directly above the Queens Room and the night club. The constant thud thud of amplified sound can be heard until the early hours. But as usual there can be no cabin change as the voyage is full - has anyone been on a voyage when that sign is not on the Pursers desk? Embarkation - never seen the departures hall so full, hardly a spare seat. Priority check-in got us through in around 15 minutes. Cabin spotless as usual - steward Mayo on hand to sort out any problems. Up to the Kings Court for light lunch. I appreciate that I am in a minority but I prefer the old layout and find too many dark areas in the new layout. Food, however, good as ever with tremendous choice. Later Britannia restaurant proved much the same but we felt the choice was more limited, to the extent that some nights we found nothing on the menu to tempt us. Entertainment was the usual Cunard standard ie pretty average with one big exception - we had new films, after years of complaining. Insight lectures were mixed - some good, one excellent and some mediocre. Evening shows in the Royal Court theatre have changed little over the past 12 years - and as anything in the arts is so subjective it seems pointless praising or criticising. The transfer from the Brooklyn cruise terminal to Macy's was a complete shambles, due in some part, to road closures due to 30,000 cyclists taking part in a bikeathon. having been dropped some way from Macy's we were told the pick up would be at 7th and 34th which covers quite a few combinations, worse in the pouring rain. And, of course, no Cunard rep anywhere. Conclusion - we have always loved our return crossings but this will be our last. Difficult to pinpoint why but overall it seemed to lose the magic. Read Less
4 Helpful Votes
Sail Date: April 2019
We took a repositioning transatlantic cruise from Ft. Lauderdale to Southampton on Celebrity’s Silhouette, then took Cunard’s QM II back to the States. Taking longer trips is one of the perks of being retired! Retired or not ... Read More
We took a repositioning transatlantic cruise from Ft. Lauderdale to Southampton on Celebrity’s Silhouette, then took Cunard’s QM II back to the States. Taking longer trips is one of the perks of being retired! Retired or not though, I don’t appreciate Cunard’s ineptitude at getting passengers on and off the ship; a basic and routine task. As Platinum members we had a special line for embarkation. We waited until noon to get on, but I could hear the same announcements that I’ve heard on each of the 6 times I’ve been on Cunard about how something "unexpectedly" went wrong which was causing the long delay. I had boarded, had lunch, came off again, walked to the Southampton shopping mall, came back at 4 pm for a 4:30 all aboard, and the area was still jam packed with passengers waiting to board. Cunard really needs to stop making excuses and get this simple job done right, every time. Of the 43 cruises we’ve been on with various cruise lines, I’ve never been on a cruise that I didn’t absolutely love. This cruise was no exception. We had a great time. My taste is contemporary, so QM2’s old ship décor charm was somewhat lost on me. We were in a “sheltered balcony cabin” # 5023. Sheltered means the outside of balcony wall is not glass, but metal (although oddly, I couldn’t get a magnet to stick to it). Often we take the extra savings provided with an inside cabin since we really only sleep and shower in the cabin. However, we “splurged” this time since I do like the ceiling-to-floor, wall-to-wall daylight. The cabin was inconveniently away at the front and normally we pick a more strategically located cabin when we pick inside. Turned out we spent more time in the cabin than planned as the ship was very cold and we often dashed back to the cabin where we had the heat cranked up. On Celebrity Silhouette the towels were old and thin, so we felt like royalty with Cunard’s plush soft thick towels. The food was good, but not as good as Celebrity’s. For instance, my husband is a meat-and-potato guy so he’s so easy to please. At lunch first day he looked for his usual ham and cheese sandwich only to be told it was way at the other end of the cafeteria. When he got there they directed him back to where he’d started. Now, uncharacteristically frustrated, he went back and demanded his simple request. They told him he couldn’t get it today, but each day he could order one for the following day! On ANY of the 43 cruises we’ve been on, there’s a deli-like sandwich bar where you can have any sandwich of your choice for lunch. From there, as far as food was concerned, it was just all downhill for him. As for me, I missed my daily salad for lunch. Sure, there were salad offerings, but just not as many items to include in it as I’m used to (never grape tomatoes) and certainly there were never fresh berries of any kind, at any time. I’m a chocaholic and on one formal night, the cafeteria had 1” chocolate Cunard-logo logs with flavors inside to die for. I’d go on the cruise again and again just for those little chocolates! Cruising transatlantic is different from Caribbean cruises in that Cunard emphasizes dressing up. On the 7-day Atlantic crossing there are three formal nights, but actually every night is pretty much a formal affair (although the food doesn’t always reflect it). There are more guest lectures and I enjoyed the short plays as slightly different entertainment. There are more guest “competitions” (golf, hoops etc.) than other ships; Zumba is free and there’s a variety of ballroom dance classes as well as line dancing. Cunard ships have a large ballroom which is unique, and even more unique is that it is actually used at night for ballroom dancing, complete with a half-dozen men who are paid to ask single women to dance. The ballroom of course has many other uses during in day time. Celebrity arrived in Southampton one day, and the next day we sailed back to the States. We've been to London several times and we'd both spent our first 20 years in Scotland so we weren't interested in visiting there. Celebrity arrived at 5:30 am and we took the 8 am ferry to the Isle of Wight where we visited Osborne House (Queen Victoria's vacation home and where she eventually died) and Carisbrooke Castle where Charles the first was imprisoned before being beheaded. Pretty island and worth the trip. Fish and chips on the ferry on the return journey just hit the spot. We spent the night at the Holiday Inn on Herbert walker Ave (highly recommend it) which is just outside the gate of the port where we docked so we walked straight there and next morning we walked to the nearby Titanic sites and around the Walls of old Southampton. We still had time to shop at the shopping mall right down town and Cunard's ship was also within walking distance. So we had two days and one night before sailing home. A trip I would have like to have taken would be to Highclere (Downtown Abbey) but they have limited opening days. With the ship arriving at 5:30 am you could take a train to London and enjoy the day there, but of course you would want to spend the night somewhere. With our Celebrity ship we could have taken a back-to-back to Norway (kicked myself when I realized this too late) and since Cunard's QM2 leaves Southampton (alternatively New York) every 2 weeks, we could have taken a later cruise back to the States. Oh well, maybe another time. Yes, I’d say when I take another transatlantic cruise from (or back to the States) in Europe I’d travel to Southampton to take this ship back to the States rather than fly. The 2 week cruise on Celebrity was great, changing the clock only every other day. On Cunard it was almost every day (shorter cruise) but far better than changing the clock 5 hours in one shot when flying. Flying is tough enough. Read Less
7 Helpful Votes
Sail Date: April 2019
I recently sailed on Queen Mary 2 for a round-trip transatlantic crossing from Southampton to New York and return. This was my first experience of Cunard, having previously sailed once with Celebrity but mostly with Disney Cruise Line ... Read More
I recently sailed on Queen Mary 2 for a round-trip transatlantic crossing from Southampton to New York and return. This was my first experience of Cunard, having previously sailed once with Celebrity but mostly with Disney Cruise Line (with my late DH, as a couple who don’t particularly like children but enjoy the high Disney service standards whether on land or at sea). EMBARKATION I arrived at Ocean Terminal around 1215 and was in my cabin within the hour, which was a pleasant surprise. However, I believe some fellow passengers were not so fortunate due to computer issues later on, which resulted in our departure from Southampton being delayed. As I was on early sitting for dinner, I missed the departure from Southampton which was disappointing. I did think of skipping dinner but decided that would be rude to the wait staff and my tablemates, none of whom I had yet met. THE SHIP From everything I’d read (including the Haynes manual!) and watched, I expected to love this ship, and I wasn’t disappointed. She certainly has her quirks but they are all part of her charm and appeal. She pays homage to the original Queen Mary (which I’ve stayed on a few times in Long Beach) but has a character all her own. I enjoyed exploring the ship and simply being on board as she did what she does best, sail the Atlantic, most especially during the bad weather we encountered in both directions including a Force 10 storm. We had 2 helicopter medevacs within the first 18 hours. In the early hours of the first morning we diverted towards Falmouth for one, then later that morning we turned back towards the Isles of Scilly for the second. Obviously I didn’t see anything of the nighttime medevac but it was interesting to watch (from an inside public area) the multiple approaches of the HM Coastguard helicopter before eventually the winchman was deployed. CABIN I had a sheltered balcony cabin, far aft, Deck 4, which I chose in order to experience this almost unique accommodation. (Two of the Disney ships have ‘Navigator’s Verandah’ cabins which are very similar but the balconies are not as deep as on QM2.) The location had advantages and disadvantages. I liked being low down, close to the water, but occasionally did get engine noise/vibration, especially when the ship was sailing at higher speeds. Fairly regularly there was also noise which I believe was music from the Queen’s Room, but it didn’t translate as music, just a loud, thumping reverberation. It was a long way from anywhere but that provided good exercise. The cabin was comfortable and I did not find it dark, as I have read in some reviews. However, I did miss being able to see the sea whilst sitting down, whether inside the cabin or out on the balcony. It was handy during the storms though, being able to get outside onto the balcony when all other deck areas were closed off. I like the décor of the cabin, neutrals with blue and gold accents. The wardrobe storage is good except for the shortage of hangers. The double wardrobe had a few hangers but not enough, even though I was travelling alone – I asked for more and was given a few wire hangers. The single wardrobe had no hangers at all, and even if I had brought my own I don’t think they would have fit into the rail fixture. Fortunately I didn’t need to use it, but why provide a wardrobe and no hangers? The middle section of the wardrobe provides handy shelf and drawer storage, and contains the safe. The desk area is small and provides very little storage or counter space. There are 2 shallow drawers above the fridge but the larger one contains the hairdryer, which is fixed in so barely reaches the mirror and also requires the button to be kept pressed. (Another time I’ll take my own.) The fridge is a decent size but contains minibar items – I moved those around to make space for my own. The counter space above the fridge is taken up by the kettle and tea/coffee makings. As I wouldn’t be using those, I stored them in the wardrobe for the duration, freeing the space up for my own use. I had read about asking the cabin steward to remove them, and the minibar items, but couldn’t see the need to cause him any hassle when I could resolve the situation easily myself. The phone takes up a disproportionate (at least a quarter) part of the main desk area and seems unnecessarily large for the purpose, especially given the space is already small. The large TV is fixed to the wall opposite the bed. It doesn’t appear to be adjustable although I didn’t try too hard for fear of causing any damage. It would be handy if it could swivel slightly towards the sofa but I suppose there isn’t really the space to allow that between the foot of the bed and the wall. There was a reasonable selection of channels but no guide in the cabin until one appeared on day 3 and then it was as good as useless. It only covered a few of the channels available and didn’t always take into account the regular change in ship’s time. The French, German, Spanish and Japanese channels seemed to get much better movies than those in English. Mostly I listened to ‘Cunard Radio’ on the ‘Voyage Information’ channel. None of the ‘smart’ features were enabled on the TV, no ‘on demand’ anything or the ability to check your on board account. The bed was comfortable, with plenty of space underneath to stow cases, and the bedside tables provided handy extra storage. The bedside lights look good but, with the large bases being fixed right in the middle, take up most of the surface space of the bedside tables and are definitely a case of form over function. The sofa and coffee table serve their purpose, as do the chairs and table on the balcony. The bathroom was fine but the shower cubicle constantly looked grubby due to age and wear rather than a lack of cleanliness. The towels are good quality and the toiletries fine, although I only had soap, lotion, bath/shower gel and conditioner on arrival, no shampoo. I did eventually get shampoo but only after asking for it from the cabin steward. There is plenty of storage in the bathroom, on the counter top, shelves and cupboard. Both the sink and shower have mixer taps but the thermostatic controls weren’t very good and most of the time it was impossible to get cold water. Whoever chose to fit the square/rectangular knobs to all the fittings should be made to live with them permanently as they are annoyingly awkward to use. I did hear from a fellow passenger that they are in the process of being replaced so I hope the new ones are more user-friendly. The pages in the stateroom folder were scruffy, dog-eared and scribbled on in places. Some pages were duplicated, others possibly missing as ‘Cunard Radio’ regularly stated about a variety of things, “Further information can be found in your stateroom guide” but it wasn’t in mine. I’d read online that pens were no longer provided, that these had been swapped for pencils, but I didn’t even get a pencil. There were some envelopes and notepaper, although the notepaper was headed ‘2019 World Cruise’, obviously left over from earlier in the year. I think not providing anything to write with is extremely miserly of Cunard – in the scheme of things, what does it cost to provide a branded pen when buying in such quantity? Perhaps a few pence, a cost they can easily recoup from the fare, yet it gives a better impression and provides advertising when passengers use them elsewhere. It could be that there should have been a pencil in the cabin, perhaps the absence of one may have been another example of the overall lack of attention to detail. There was nothing major, only trivialities, but when added up it was noticeable and disappointing. As mentioned before, the lack of hangers, no shampoo, no pen or pencil, the initial lack of a TV guide and the scruffy stateroom folder. But also I didn’t have a ‘privacy please’ card (which I saw in the key slots of other cabins) or a laundry bag – I had the laundry order sheets but no bag, which would have made taking advantage of the laundry special (up to so many items in the bag for a set cost) somewhat difficult! The bed was made each morning and turned down each evening. Towels were sometimes tidied or replaced, sometimes not, and the bathroom was wiped down. The ice bucket was filled if I left it out, not if it was in the fridge. I don’t think the cabin was hoovered during the 2 weeks. There was only me in the cabin and I’m a tidy person so very low maintenance. The toiletries were never replenished except when I asked for shampoo because initially none had been provided. The cabin was never returned to ‘check in’ standard during the 2 weeks, not even on ‘changeover day’ in New York as I would have expected from experience on other cruise lines and in hotels. As I said before, only trivial things, but they all added up to give an overall impression of a lack of attention to detail, something which always niggles at me because it wasn’t acceptable in my working life. ENTERTAINMENT I very much liked Illuminations as a venue but not the Royal Court Theatre, where the view from many seats is blocked by pillars. I enjoyed some of the ‘Cunard Insight’ lectures, particularly those by Peter Dean, ‘the coroner’. He was a skilled speaker, both interesting and entertaining. Others, however, did make me wonder whether anyone actually ‘vets’ them before letting them loose on the paying public. I don’t want to be read to, I can read for myself. The best presentation by far was the one by Captain Hashmi, very informative and entertaining. ‘The 3 Tones’ group were very good, they deserved to be given more than only one full and one part show. I would have preferred to hear some of their more modern (70s-80s) offerings as mentioned in their write-up in the Daily Programme but appreciate they adapted their set to suit the audience demographic. Singing/dancing theatre shows aren’t a favourite of mine but I do appreciate good production values when I see them. Which I didn’t on this trip. I’ll give the orchestra the benefit of the doubt and say that perhaps the acoustics in the theatre leave something to be desired. However, I felt performances by the ‘Royal Court Theatre Company’ were more akin to a high school production than the professional shows I’ve previously enjoyed on other ships. Also, although I’m sure the Entertainments Director is a perfectly pleasant young woman, she appears to lack the personality I’d expect of someone in her position. The young man who was ‘ring master’ for the evening trivia quiz in the Golden Lion was much more what I would expect, with a friendly, outgoing personality, able to talk to anyone and everyone, make them feel welcome and included, and deal with whatever situation might arise. FOOD I ate all dinners in the Britannia Restaurant main dining room, at a table for 6, early sitting. I’m far from being a foodie but I was not impressed with the food in the MDR, in 14 nights not a single dish – or even a dessert, which for me is unheard of – stands out as being memorable in a good way, although I remember a few as particularly mediocre. If it hadn’t been that I would have felt rude abandoning both my tablemates and wait staff, I would have given it up as a bad job and eaten in the buffet where the food appeared to be fresher and much tastier. The MDR waiters were professional, polite, fairly friendly and unfailingly patient with my somewhat tricky at times, elderly tablemates. However, they didn’t seem to have any knowledge of the menu other than what was printed on it. I’m used to being given details and recommendations each night, able to ask questions such as ‘is that sauce cream or wine based’ and getting an immediate, knowledgeable, answer. But any such questions this time were only answered by the waiter looking at the menu and reading out what I could read for myself. Service in the MDR was often slow, with long gaps between courses, especially between dessert and coffee. However this was obviously due to logistics rather than any fault on the part of our waiters (something my tablemates unfortunately didn’t appear to understand). From what was explained during the galley tour, I believe the orders are input into a computer system then the waiters are called forward when their orders are ready to collect. My table was on the upstairs level of the main MDR, on Deck 3. To access the galley, our waiters had to go up 2 sets of steps, to a door in the corner, then down an escalator to the galley on Deck 2. So even if the system allowed, which I don’t believe it does, it wouldn’t have been easy for them to simply ‘pop in’ to the galley to fetch something. Although out of sequence or off menu requests were never refused, they were clearly not easy to deal with and took a little time to facilitate. For breakfast I ate in the buffet except for one day when I tried the MDR thinking the waffles would be fresher but they weren’t, they were exactly the same except for breakfast taking much longer. The King’s Court buffet is huge, it has to be because it’s effectively the only option except for the MDR. There are some ‘small plate’ offerings available in the Carinthia Lounge at different times during the day but no ‘fast food’ options to cater for the masses. As far as I’m aware, the Boardwalk Café on Deck 12 didn’t open at all during the 2 weeks. King’s Court often got very busy around the food stations during core meal times but there always seemed to be plenty of seating available if you were prepared to move away from the central area. It has a somewhat strange layout but I soon got used to it and liked that I could find a quiet spot away from the food service stations, where it seemed a bit less like a works canteen. To my regret, I didn’t try dinner there but did occasionally pop in later in the evening to pick up a snack (they had an excellent cheese board) and it did seem that it was made to feel more like a restaurant for dinner, with place mats on the tables and possibly a change to the lighting. The selection of food at the buffet is very good for all meals and I found everything fresher and tastier than in the MDR. At breakfast they had English as well as American bacon, something I greatly appreciated, and they appear to cater for a wide variety of nationalities. Croissants and mini pain au chocolat are available from warming ovens, both far too delicious for my own good. Strangely, pancakes and waffles were only available in a completely separate area, near the ‘gluten free’ corner. I wasn’t impressed by them, not helped by there being no warm syrup available, the only options being either Golden Syrup or a carob/maple, both cold from the bottle. Also, if you want fresh cut fruit with your waffle or pancake, that’s only available back in the main buffet area. Lunch selections always included a roast meat and a variety of dishes again catering for different nationalities including British classics such as cottage pie and an absolutely delicious beef bourguignon (compared to the MDR version which was slices of beef with a tasteless gravy). There was always fresh seafood and sushi, cheeses and cold meats, baked potatoes and ‘fixings’ for them, and a good selection of fresh baked bread. Desserts were varied and very good, mostly cold but with one hot option each day, and far superior to the MDR. There are soft serve ice cream machines but I did miss not being able to get scooped ice cream, which I prefer. Part of the King’s Court becomes a specialty restaurant for dinner with a changing menu, variously American Steakhouse, Coriander, Aztec and Bamboo (as I recall), at an additional cost. There is another permanent speciality restaurant, The Verandah, which offers lunch and dinner, again at an extra cost. I did not try any of these specialty options. The Golden Lion ‘pub’ (lounge) offers a pub lunch each day with a limited menu of ‘pub grub’ main courses and one dessert. This is very popular and gets extremely busy. I did manage to try it one day and very much enjoyed the fish and chips. Traditional, waiter-served, afternoon tea is available each day in the Queen’s Room. I believe it is popular and gets very busy, with passengers often having to wait for a table. Not drinking tea or being bothered for the fussiness involved, I enjoyed afternoon tea in the buffet instead. All the same offerings are available to help yourself – finger sandwiches, cakes, cookies, and warm scones, with jam and clotted cream if you so desire. I enjoyed room service breakfast on a couple of occasions. Hot items are available but I didn’t try these, only the danish, croissants and juice. I didn’t try the daytime room service menu as it was so easy to pop up to the buffet and have more choice. Although the buffet supposedly has a 30 minute closure between meals, effectively it’s open all day from early morning to late night. The drinks machines in the buffet are available 24 hours a day. The orange juice from them was surprisingly good, better than I was expecting. There are also drinks machines on Deck 2, far forward, in the computer centre area, which is handy if you’re down that way for a talk in Illuminations (the theatre/planetarium). LOUNGES The Golden Lion is a pub-themed lounge which bears only a passing resemblance to a genuine British pub. I enjoyed attending some of the evening trivia quizzes there but mostly it was too busy and noisy for my liking. There never seemed to be a moment without a quiz or bingo or live music, which isn’t my kind of pub. The Commodore Club is well situated overlooking the front of the ship, a very pleasant place to while away some time watching the sea and enjoying a drink. The Chart Room is a large but pleasant lounge, somewhere else to watch the sea but with a view to the side and lower down than the Commodore Club. Next to the Chart Room is the champagne lounge which opens onto the Grand Lobby. Sir Samuel’s is the coffee/Godiva chocolate lounge which looks very nice but I didn’t experience it other than to buy a few chocolates to eat elsewhere. There are other bars/lounges around the ship including in the casino, by the Pavilion (undercover) pool and on the aft terrace but I didn’t visit any of these except in passing. LIBRARY/BOOK SHOP The library has an impressive selection of books and is an attractive area to spend some time in, although it can be difficult to find a seat as it is popular and seating is limited. The book shop has a good selection of books to buy, particularly those on Cunard and maritime history, along with some greetings cards, bookmarks and other such bookshop items. HYGIENE The public areas of the ship always appeared immaculately clean. However, there was very little encouragement for passengers to wash their hands or use the Purell gel before entering the MDR or buffet. The buffet is large and spread across several areas of Deck 7 with stairwells and elevators in between. There are some handwashing stations but I never saw these being used by anyone, and generally if there was a crew member present holding a bottle of Purell, they would be standing in front of the handwash station effectively blocking access to it. After the first day, the supposedly automatic Purell dispensers were usually empty or not working. Sometimes staff would be there holding bottles but not always, and they were never proactive in offering it, they stood to one side and waited to be approached. I am used to being handed an antibacterial wipe, really whether I want it or not, or being politely directed to a handwashing station, in a friendly manner but which encourages everyone to comply. The lack of this on QM2 concerned me, and made me become somewhat obsessed with thoroughly washing my hands at every available opportunity. PASSENGER DEMOGRAPHIC I have been teased by family and friends because later this year I’m going on a Saga cruise, tempted by the look of their new ship and the fact it has 100 solo cabins so I won’t be paying for my invisible companion. The teasing is due to the age restriction, with passengers having to be 50+. However, I really don’t see how Saga passengers can possibly be older and less active than the majority of those on the westbound leg of my QM2 crossing! Don’t get me wrong, I didn’t expect lots of families and children. But neither did I expect to feel like I was on a floating nursing home – and that is how it felt at times. I’m not ageist, mostly I’m completely useless at guessing anyone’s age between 18 and 80, but what surprised me was the sheer number of inactive, elderly people slowly shuffling around, or sitting propped up with their walkers in the Grand Lobby apparently asleep. For that first week when I walked up or down the stairs, I rarely met anyone else using them, it seemed the majority of my fellow passengers were reliant on the elevators. One day I got chatting to a lady who said she and her husband had been dismayed to see the average age and lack of mobility on board, and it had made them regret their decision to sail on QM2 (they were only doing the westbound trip). She was in her mid-70s, some 20 years older than me, and it was a relief to know I wasn’t alone in my thoughts on the passenger demographic. When I arrived at dinner on the first night and met my tablemates, I couldn’t help but wonder if whoever allocated places had misread my date of birth. All 5 of them were at the very least 30 years older than me, one was 41 years older. Fortunately they were all (bar one) pleasant company but conversation obviously had some limitations, and at times it seemed as if we came from different planets rather than different generations. Most of us shared the fact that we are widowed, we are all from the UK, all doing the round-trip, so perhaps that’s why I was considered a suitable match for the table. However, I would have preferred a better mix of people, some nearer my age, some American rather than all British, and I had thought the second week would bring new people to meet. I know that I could have asked to be moved but that seemed rude, both to my tablemates and wait staff. I decided to stick with it for a couple of nights, see how it went, but of course once I’d started to get to know these people I felt it would be even ruder to move. Similarly when I discovered that we would be the same group on the same table for the second leg, by then it really would seem discourteous to request a move. Fortunately, although the second week didn’t bring different dinner companions, the demographic across the ship as a whole changed to more as I’d expected and it no longer had the overwhelming appearance of a nursing home. I met other people using the stairs, which initially came as a bit of a surprise, and saw a much wider mix of ages and more actively mobile passengers. I did meet some interesting and pleasant people during both weeks, mostly in passing, whilst waiting for a show to start or queuing for planetarium tickets, or those who struck up a conversation with me when they saw I was sitting alone in the buffet. I enjoyed all those interactions and appreciated the many small kindnesses. DRESS CODE The majority of people did seem to adhere to the dress code each evening. I was surprised how little red I saw worn on the ‘Royal Cunard’ night but the ‘20s’ night was popular with plenty of flapper dresses and feathers in evidence. One man turned up to dinner dressed as Oliver Hardy, complete with hat and moustache, which caused some bemusement. SHOPS The shops on board don’t hold much interest for me other than the occasional bit of window shopping. Mostly high-end jewellery, watches and handbags, and I’ve no idea how the prices compare to those ashore. I was a little disappointed in the Cunard merchandise, I expected more variety. I found it amusing that the first week they announced ‘the launch of our 2019 transatlantic merchandise’ when I knew it wasn’t the first transatlantic crossing of the season. Sure enough, the following week it was ‘launched’ again. What I found strange was the juxtaposition of such high end shops having trestle tables regularly placed outside bearing supposed sale items, which were clearly not genuine sale items from those shops but bought in specially. It was like a car boot sale and seemed very downmarket. TIME CHANGES Westbound, on 5 nights, the clocks are set back an hour overnight so that on arrival in New York the ship is already on local time. Eastbound the clocks are set forward an hour at noon on 5 days, so the Captain starts his broadcast at midday but as he finishes he says it’s now however many minutes past 1300. It makes the afternoons seem very short but I understand that it’s far better for the crew this way than to lose an hour overnight. RED HOOK Having visited New York city with my husband previously, it wasn’t somewhere I wanted to explore again alone. Instead I decided to have a walk around Red Hook, the local area by the Brooklyn cruise terminal. The weather wasn’t very favourable but I still enjoyed exploring and seeing the places I’d looked at online. Google Earth street view was particularly helpful as it meant I’d ‘walked around’ there before, it wasn’t completely unfamiliar. There are a couple of waterside parks with good views across to the Statue of Liberty, interesting even on a wet and foggy day. Having a keen interest in industrial archaeology, I especially enjoyed seeing the old warehouses, both outside and in – inside one being a supermarket and another an ice cream factory, what more could you want on a wet Sunday! I even came across a small urban garden centre which had such beautiful displays they would have been justified in charging an entrance fee. I thoroughly enjoyed my time ashore and would recommend it without hesitation. DISEMBARKATION I registered for self-disembarkation and was given a card but no instructions, and only late on the last night discovered I should have been told to report to the Queen’s Room at 0645. Having trekked there with my luggage in tow, we then had to trek back through the upper level of the MDR to the gangway to disembark which didn’t seem particularly logical or user-friendly. Anyway, other than some passengers apparently not quite having understood the instruction that you must be able to handle all your own luggage unaided in order to self-disembark, it went very smoothly. The taxi queue outside the terminal was well organised, although my taxi driver was clearly unhappy that I was only doing the short journey to the railway station. But I was in the station waiting room by 0730, having escaped the potential congestion of what I believe was 14K passengers disembarking from ships in Southampton that morning. OVERALL Queen Mary 2 lived up to all my expectations as a ship like no other currently at sea. The crossing experience was excellent, with the Atlantic providing a wide mix of weather conditions from fair to stormy. Cunard’s ‘White Star Service’ I found to be mostly hype, more so than expected, and rather disappointing across the board. I plan to sail on QM2 again for the ship and the crossing, now in the knowledge that those aspects make up for the service standards not being what they could or should be. Read Less
9 Helpful Votes
Sail Date: April 2019
Writing this review, especially for those considering taking the transatlantic who prefer NOT to wear tuxedos or dark suits with ties. I took on 4/28 from England to NYC. Before I took chance I read 100+ reviews on this site. Now I want to ... Read More
Writing this review, especially for those considering taking the transatlantic who prefer NOT to wear tuxedos or dark suits with ties. I took on 4/28 from England to NYC. Before I took chance I read 100+ reviews on this site. Now I want to pay it forward. My wife and I took initially with reservations, as after 15 cruises, and being retired in Florida, we no longer enjoy dressing up on cruises. Also we did immediately after a 13 night repositioning cruise from Florida to England, and did not want to lug additional clothes for 2 cruises. We are very glad we took a chance, and encourage others to try. Our expectations were exceeded. Like other reviewers, with the same preferanceregarding dress, I would like to qualify my feedback. I knew from reading many reviews, that most QM2 travelers, preferred to dress to the hilt. I found about 75% of the travelers on my particular cruise fell into this category. I knew if I did not want to wear a tuxedo, or dark suit with tie, I could not dine after 6PM in the formal dining rooms. That was OK with me. Also knew that I probably could not attend the shows at night, but that was a trade-off I was OK making. Personally with about 25% of ship approximately preferring to dress casual at night, I think Cunard should bend a bit. Suggest they allocate a section, possibly balcony, to casual dressers, as a compromise. Also suggest they designate a small formal dining room or section, to those that would like to dress casually in the main dining room. That would give casual business casual dressers another option, but allow those that prefer formal to sit with those that prefer that option. We ate in the casual dining room and loved it. Our last few cruises were on Celebrity and the food on the QM2 casual dining room was superior to the Celebrity casual dining room, that was rather good. Some of my favorites in the casual DR were Rack of Lamb 2 nights, Rib Lamb Chops 2 nights, Sushi nightly, and Filet Mignon 1 night. Every night we say folks from the Main DR that opted for the casual DR because of the menu that night. Several days and nights, we watched movies, that included Academy Award movies. Never felt out of place at the movies, dressed casually. Enjoyed the afternoon tea, with 3 woman from Ukraine playing violins. Actually followed their concerts all over the ship. Enjoyed the concert pianist playing in the theatre, before 6PM :) Some days wore shorts, other days long pants, during day and night, throughout the ship. Found everyone on the ship extremely friendly although my dress was never better than business casual. Respected rights of those, to eat formally, in areas designated formal. Enjoyed the Winston Churchill Cigar Room very much, listening to classical music and watching the ocean. The Ocean Liner QM2 experience is unlike all the other cruises I have taken. Large percentage of British passengers, and ship seems very British. It looks differently than other cruise ships and handles the waves much better. We ate all our lunches in the Golden Lion Pub on the 2nd floor. Food is included with ticket, you just pay for drinks. Most days we were able to get small table right next to window. What an experience. We ate breakfasts and dinners in the casual dining areas. We enjoyed these areas, as they are really a bunch of spaces, rather than 1 room. Most days were were able to find tables in small alcoves overlooking the ocean. The QM2 accommodates casual dressed cruisers, but in my opinion, they could do more, without taking away anything from the experiences of those that prefer to dine dressed formally. However, to those of you, like my wife and I, that prefer not to dress formally, I encourage you to try the QM2. My wife and I both enjoyed so much, even with the limitations because we opted to dress business casual...that we will probably opt always to take the QM2 and or a repositioning cruise to from Europe. I took a chance on this cruise, because of the reviews on this site, by casually dressed cruisers. I encourage others to do the same. I also hope Cunard reads this type of reviews, and make additional changes to allow those of us onboard that prefer not to dress, to enjoy cruise even more. They can make these changes, in such a way, that respects the preferences of those that do not want to see any changes that effect them. Also by the way, just remembered to comment on the complimentary launderers onboard. On most floors, there is a room with 3 washers and 3 dryers. I picked a room close to the laundry, for convenience. We were never bothered by the laundry down the hall. Actually it was quite nice, the convenience of being close, and being able to do a load of clothes, when machines were empty. Read Less
7 Helpful Votes
Sail Date: April 2019
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I ... Read More
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I had terrible Food Poisoning after having Scrimp soup. The Medical team didn't seem interested, they just sent up some Paracetamols, which they promptly charged me for. Then whilst I was in bed recovering they wanted to send in chemical cleaners to the room. I was told that other's went down with this same Food Poisoning by someone on the ship, but Cunard are now denying this and putting it down to Novo virus. It was Food Poisoning! It took me weeks to recover. Also, my companion on the ship had a terrible reaction to the shower gel. He couldn't see out of one of his eyes and he looked like he'd been in a boxing ring for days and done 6 rounds. They couldn't have cared less about that either. Although the food made me ill the waitress at our table was delightful and the service from her and her colleague was excellent. As well as this there was an awful smell of sewage coming up through the sink in our room. The carpets were dirty in a number of places too. I don't know how they can call this 5 star? I'd been on this ship before, but it has gone down hill. Go on a cruise with another company, the Customer Services with this one are rubbish when you have a problem. Read Less
5 Helpful Votes
Sail Date: April 2019
me and my family did transatlantic crossing at easter had a fantastic experience the shows were good the food first class I'm a cyclist and monitor my weight I put on 3kg. Dalmore whiskey were on board and never missed a session 8 in ... Read More
me and my family did transatlantic crossing at easter had a fantastic experience the shows were good the food first class I'm a cyclist and monitor my weight I put on 3kg. Dalmore whiskey were on board and never missed a session 8 in total and the insight lecture by Jackie Stewart will stay with me forever to sum it up I can't wait to do go again . Queen Mary being a liner is bespoke for transatlantic crossings even in inclement weather indoor pool and hot tub hardly missed the time on deck is where I usually spend my time in the med in summer; My tip would be is take a highlighter pen and highlight all the activities you want to do the night before and take it from me you can't do them all I don't normally watch tv but I watched one of the champions league games from my cabin I think I just needed a rest.The only down sides were the photos are too expensive so I didn't buy and the bingo was to so I only played once Read Less
7 Helpful Votes
Sail Date: April 2019
This was our second Transatlantic cruise on QM2. We love this ship as it’s a proper ocean liner. Having read some reviews, all I can say is don’t listen. We had a wonderful time and I fail to see any issue with this cruise. The ... Read More
This was our second Transatlantic cruise on QM2. We love this ship as it’s a proper ocean liner. Having read some reviews, all I can say is don’t listen. We had a wonderful time and I fail to see any issue with this cruise. The cabin... smallish yes, but everything there. And it is a ship, so space obviously won’t be the same as in a hotel. We had a balcony and enjoyed the fresh sea air. The service... probably the strongest part for Cunard. Quiet, efficient, friendly without being pretentious. Our waiters Ganesh and Arnold were particularly good. Any wish was catered for and next time quietly repeated. My husband was looking for a toothpick and there was one there every time. The food.... lovely food, good variety and in one word delicious!! Afternoon tea was a treat and always a spectacle. Entertainment... during the day there was lots to do and I enjoyed the fact that I would join activities, I wouldn’t normally do. Lectures on air travel, a dance class. In the evening we enjoyed the shows, yes some of the dancing wasn’t what I would ordinarily choose to see, but I still enjoyed it as part of the experience. Some of the shows were exceptional, Francis Ruffelles fro the West End was fantastic. Dancing in G32 was fun and a drink in your Sunday best in the Commodore’s Club is special! Embarking and disembarking was easy a very organised. Maybe my only criticism would be that drinks are very expensive. We loved every minute and can’t wait to see you again QM2 ❤️ Read Less
1 Helpful Vote
Sail Date: January 2019
This was our first Cunard experience, and we were not disappointed. We were on the first sector of the 2019 World Cruise; this would take us from Southampton to Fort Lauderdale, stopping at Bermuda and Port Canaveral. We were under no ... Read More
This was our first Cunard experience, and we were not disappointed. We were on the first sector of the 2019 World Cruise; this would take us from Southampton to Fort Lauderdale, stopping at Bermuda and Port Canaveral. We were under no illusions with six sea days before the first port of call we would need to find plenty to do. Also, the North Atlantic in January could have been very rough (think North Sea trawler!), we were very fortunate and had a remarkably smooth ride. We had booked a Princess Grills mini-suite which was mid-ships and deck six. Embarkation/Disembarkation The ship was using the City Terminal in Southampton. We had priority boarding and so did a lot of others, from arriving at the terminal to getting to the cabin took 45 mins. Check in took a bit longer as they had to confirm that we had valid US visas (ESTA). Disembarkation was more complicated because our flight was not until 18:00. A coach tour of Miami had been organised for those transferring to Miami airport. A couple of days before disembarking instructions and luggage tags were dropped off in our cabin. We had to be in the Royal Court Theatre for 07:45, no leisurely breakfast then. Once called, we were quickly off the ship and had collected our luggage; this was then put onto the coach. There was some confusion because some of the passengers on the coach had flights that were too early for the tour; they had to be taken off the coach. We had a comprehensive tour of Miami, with a detailed description from our knowledgeable guide Linda. There was time for some lunch in Miami Beach and a walk on Ocean Drive. We finally reached the airport for 13:30; this might have seemed early for an 18:00 flight, but with the queues at check in, immigration and security, the time soon passed. Cruise Critic Roll Call Meet and Greet We did have a small M&G on the first sea, a nice chat with quite a varied bunch. Dining As we were Princess Grill passengers we ate in the Princess Grill, and could have eaten there for breakfast, lunch, afternoon tea and dinner. We had an allocated table for two (103) which was ours for the whole cruise. Our waiters Tusha and Tutu (spelling guess) could not do enough for us, nothing was too much trouble. Meals are served at a leisurely pace, but when we turned up early one evening, they asked if we were going to the show and provided ‘express’ service, in and out in an hour! Every morning the lunch and dinner menus are delivered to your cabin, giving you plenty of time to consider your choices. If there was nothing on the dinner menu that you fancied, there was also a good selection of a la carte choices, though some did need to be ordered in advance. Memorable meals included Dover sole cooked at our table, the mixed grill, beef Wellington, Tornados Rossini and last but not least the chilli dog for lunch! A particular highlight was the wines that our sommelier Sheila, always managing to find interesting wines by the glass, that were below the $11 drinks package threshold, that matched our food choices, her service was prompt, efficient and very friendly. Although the food in the Princess Grill was amazing we did occasionally try other venues for breakfast and lunch. The Lido buffet for breakfast when we had early starts was better that many buffets that we have tried, at peak times it could be very crowded and difficult to find a table. Choices of food were very wide. The Lido Grill provided great hotdogs and burgers. We had fish and chips in the Golden Lion pub one day, this was very good, and served quickly. Bars We had decided to purchase the Beers, Wines and Spirits Option drinks package; this costs $69 per day per person. It worked for us, I don’t know whether we made or lost on it, effectively we saved the 15% service charge which is applied to all purchased drinks. There is a comprehensive set of terms and conditions that fill a sheet of A4 paper. Our favourite bar was the Grills Lounge where Patrick was the consummate host, nothing was too much trouble. The standard of nibbles served with drinks before dinner was very high, the crisps particularly, we were also offered hot canapes. Other favourites included the Commodore Club with its stunning forward view, and after dinner the Chart Room provided somewhere quiet and intimate. Prelunch drinks were either in the Golden Lion, which had a good selection of beers, or the Winter Garden, which could be quite crowded. Most of the time service was prompt, efficient and courteous. Most bars also served tea and coffee. Cabin Our cabin was starboard midships on deck 6 (6103), it was a very good size; it is described as a Princess Grill Mini-Suite. The décor and fittings were in good shape. Between the bathroom and main room is a spacious hanging area that really works well. The beds are high enough to take some pretty big suitcases underneath. There were also two deep drawers under the foot of the bed. There is a spacious sitting area with a sofa, chair and coffee table. The balcony does have an overhang and is quite sheltered, but it is a good size. Our steward Jaypee looked after us well, and was always keen to do more. This grade of cabin comes with fluffy bathrobes, and on embarkation Champagne. This cabin was very quiet, nothing rattled. The bathroom had an over-bath shower and lots of storage. Along with a kettle there was also a coffee maker. Large bottles of water are provided complimentary. The only slight downside was that the hairdryer was not very good and really needed upgrading. Entertainment I enjoyed the lectures in the Royal Court Theatre by Professor Bob Donaldson ‘Global Threats in the 21st Century’ might sound a bit on the heavy side, he presented an interesting perspective on international relations. We both enjoyed talks by retired cricket commentator Henry Blofeld. We also went to evening shows with Phillip Browne, Roy Walker and juggling comedian Goronwy Thorn. These were hosts by Entertainment Director Neil Kelly. It was very pleasing not to have to get to the theatre 30 mins before a show started, there were always seats available. Photography We were pleasantly surprised by the ship’s photographers and their low key approach, only taking your picture when asked. We did have a picture with the captain, but it was not good enough for the $30 price tag. Gym A very good gym with everything you could want, some of the machines looked to be new. As usual it could become congested at peak times. My only suggestion would be to add a sit-up bench. Shops Lots of shops to choose from, but not everything had a price tag which was a bit off putting. Ports of Call Bermuda, after six days at sea we were very glad to stretch our legs on land. We stayed around the Royal Naval Dockyard, taking in the Clocktower Shopping Mall, the Dockyard Glassworks and the Frog and Onion Pub. Bermuda is not a cheap place, $7 for half a pint of local lager. Port Canaveral, Florida We originally booked on the Kennedy Space Centre Up Close Tour, but this was downgraded to the standard tour because of the US Government shut down. It was a long day and started with negotiating US Boarder Control formalities. The Space Centre sent buses to the port to collect us (I think there were 10 busses in all). We had a very knowledgeable guide in Julie, who also kept very good control of the group. Julie warned us that the Space Centre had become very ‘Disneyish’, with stirring music blasting out, rather than a history lesson more an experience. The tour lasted from pick up at 08:30 to back on board 16:45, not for the faint hearted it’s a long day and hard on the feet, but I thought it was well worthwhile and enjoyable. Top tip, if you purchase anything in the Space Centre retail outlets; ask for the cruise passenger 10% discount. Anything Else? We were under no illusions that there were a lot of sea days on this trip, but Cunard offered plenty to keep us occupied. The level of service on the ship exceeded our expectations. Read Less
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