1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Cunard Line Cruise Reviews

17 Cunard Repositioning Cruise Reviews

We were not happy with this cruise. We have cruised dozens of times, but this was the first and last on Cunard. They cater to a group of loyal Cunard passengers, and do nothing for anyone else. The pro's: The cabin was nice. ... Read More
We were not happy with this cruise. We have cruised dozens of times, but this was the first and last on Cunard. They cater to a group of loyal Cunard passengers, and do nothing for anyone else. The pro's: The cabin was nice. For the most part, the entertainment was very good. The embarkation was excellent. We received excellent service from our cabin steward and the Britannia Restaurant staff. The con's: Ship is very dull looking inside. Food left a lot to be desired, low quality. There was a very limited menu in the dining room and in the buffet. The dress codes weren't being followed, and no one did anything about it. Many of the passengers were very pushy. Lecturers were boring, with uninteresting subjects. Port lecturer gave inaccurate information. Shops on board were limited and were overpriced. No real sales on board. The casino was very small, although I must admit, it was usually empty. The ship has a sliding covered pool. On the windiest day, it was left uncovered, WHY??Had it been closed, people could have enjoyed the pool area. Cunard really needs some help from Princess, Celebrity, and Royal Caribbean. Upon boarding, we noticed some items that needed to be addressed, such as dripping water in bathroom, only hot water in shower, cooler/'refrigerator that didn't work, and the safe did not work. The safe and the cooler were taken care of soon, but the others were left until the last day of the cruise. Some of the ports, such as Mauritius, and Reunion were worthless. Port Elizabeth was a good port with good tours. We went to Addo Elephant Park and found it wonderful. Prior to boarding the ship, we took a Safari in Kruger National Park, which made the trip worthwhile. Without that and Addo, this trip would have been a total waste of time. We would go to So. Africa again, but not with Cunard. Read Less
Sail Date January 2018
Embarkation was quick and easy. Our room was ready and was overall impressed with the efficiency. Although this ship has recently undergone a remastering and will always be the Icon of the Seas - we still found it tired looking. I am ... Read More
Embarkation was quick and easy. Our room was ready and was overall impressed with the efficiency. Although this ship has recently undergone a remastering and will always be the Icon of the Seas - we still found it tired looking. I am not sure what the remastering included - but we had a 2 year old Daily Itinerary stuck between the artwork on the wall above our bed to stop it rattling. Evidently - they don't dust picture frames. The food in the Kings Court is akin to Luby's Cafeteria. Some days its ok - other days it looks remarkably like last night/this mornings left overs. Not at all impressed. The addition of the Godiva Lounge was our saving grace - the stodgy treacle pudding and vanilla sauce (custard that wasn't thick enough.........) was way too much for us on a hot sunny day on the ocean. So we took ourselves to Godiva for something cooler and more refreshing. The Lion pub is the Lion pub. Doesn't quite make it as a pub - but it is a nice place to meet people and while away on evening and the hostess "in charge" of introducing the entertainment did a wonderful job of keeping everyone engaged in a fun way - without demanding that everyone get involved. All in all, sad to say - we use the QMll as a means to get to England without jet lag and nothing more. Read Less
Sail Date July 2016
We had heard how wonderful Cunard were and how much better than all their rivals. We should have seen a red light when our first two encounters were being told to board a few hours later than planned due to novovirus being rampant on the ... Read More
We had heard how wonderful Cunard were and how much better than all their rivals. We should have seen a red light when our first two encounters were being told to board a few hours later than planned due to novovirus being rampant on the boat and that the boat was no longer calling at Sharm el Sheik (on our itinerary). This was our 16th cruise in 5 years and we were both so looking forward to the experience. However in every department in which we had been led to believe that Cunard excelled, they failed. Now being able to make the choice, give me the honesty of Thomson's any day. There was a deeply unpleasant smell of sewers and drains on the Lido deck, with lots of flies outside the lavatories by the burger kitchen. Why it was necessary to be painting parts of the Lido deck during the Suez transit was beyond me, also cleaning the windows of the Brittania restaurant during dinner service, and why close the pool all day when the boat was in port at the extremely hot Cochin, also shutting off one set of stairs between 9th and 10th decks for painting for the best part of three days. The food was seriously not good, with most things very salty and the meats being bad cuts and tough. The excursions were a complete rip-off. I booked three for about £450....the first being in Vietnam....after three hours we were still waiting, whilst being told by Cunard staff to keep 'cool and BUY bottles of water @ $1 each. We gave up on this outing. The second one was Muscat, where and when we were dropped at three different locations from a coach to be on our own for about 45 minutes at each (£120 give or take)....and finally Wadi Rum, which was a bit of burnt chicken in a tourist trap, again over priced, and where the guide on the coach refused to drop us in Aqaba (where the boat had shuttle buses taking passengers to) and a Cunard employee on the coach refused to help or call the boat to seek permission. In Dubai, a woman in a position of authority with the boat entertainment was handing out transit cards, and we asked her details of the shuttle bus return times...and she told us she had no idea...'ask the driver'. She was also soon to do a 'live commentary' during the transit of the Dardanelles, none of which could be deciphered due to her mike. The entertainment...not good! The choice of films was odd...the best and most recent were shown on port days when no-one would attend. The screening of 'Suffragette' broke down three times, and one film never even began, but it took a member of the audience to find out that the film would not be shown. For the entire cruise, the left hand side of the screen was completely covered by a yellow and green blur. The captain of the boat kept telling us how honored we should feel to be on a boat bearing its name in the year of the Queen's 90th birthday. No mention of us having had to pay Cunard for 'the privilege'.....oh, well. I wish I felt differently because the awful thing is that I had already booked another Cunard cruise for later this year. Read Less
Sail Date March 2016
It was nice to be a part of history, and the food was quite better. The grandness one sees is fake, however. For example, the handrails in the too-long passenger corridors are plastic-laminate covered plastic poles that are peeling. There ... Read More
It was nice to be a part of history, and the food was quite better. The grandness one sees is fake, however. For example, the handrails in the too-long passenger corridors are plastic-laminate covered plastic poles that are peeling. There is black mold in the tile grout of the bathrooms. Attendants do a poor job of cleaning beyond cursory wipes. To be truly grand, it needs to be real and pristine, or at least real and real clean. It was disappointing enough to ensure never being selected again for even basic transportation. Cunard makes RC look better. Got quickly tired of the baking-soda carpet vacuum sprinkle smell, and made me ashamed I used to use that 20 years ago. Lavender Surprise smells like 'Surprised to Be Alive' after the first 817 applications and vacuum-ups. It would be a fun time, they said. It would be, IF I HAD ONE. Cunard had one job to do, one. Ok, well they did do that one. Just poorly. The dining room head manager was a snob that refused to help us with the muster drill because neither of us got all of the information that blared out on the speakers, even when it was pointed out to him that I am hearing-impaired. He said "just copy what everybody else does". Well maybe he's right, I should copy him and be an arrogant snob that doesn't give a toss, but he was supposed to be working for Cunard, I was supposed to be the snobby passenger with my nose up in the air but I could not get over the Lavender Surprise yet. It would be grand, they said. Grand! Well it was a grand pile of ______. Other than that, it was a pleasant time partaking in oxygen consumption. Very nice oxygen it was. IF I HAD GOTTEN ENOUGH. The embarkation and disembarkation was the first time experiencing what it must be like to wait 980 years in the lobby of the spirit realm as portrayed in the movie Beetlejuice. It made me wanted to say his name three times, just to make any progress, even if only one inch. Went to the bathroom three times as exercise just to keep the blood under my fingernails circulating. Mind you, however, the boat did stay on top of the water, despite the sinking feeling. Rose, promise me you will have thousands of babies and when they grow up promise me they will never sail Cunard as I want you to be happy, I want them to be happy, I want everyone to live on, and on - and not go on and on about it like I do. We did see a whale towards the end of the journey as we approached the coast of America. It was the second time experiencing such a sight on the same cruise. Unfortunately the first time was just the stateroom mirror. The day before the last day, there was an injury in the laundry room, an employee got hurt. He got hurt bad enough that the US Coast Guard sent a helicopter and a plane to do a medical evacuation. They would not let us out onto Deck 6 outside to see what was going on. Do suspect they knew we would try to catch a ride with them, just to get off the boat one day sooner. Hope he is OK, though. I will have to stop here, before you feel like getting onto one of the Cunard Queens just to get away from this review. My wife and I met on the internet in 2001, got engaged in 2002, and married in 2003, and we now enjoy cruising together. Travel To Port of Embarkation We cruised to Barcelona, flew to Bristol, rode to Southampton, and embarked QM2 there. Hotel Info (if any) None - stayed with relatives in Tiverton for two days. Embarkation As stated previously, it was a long drawn-out unorganized process. A glance at other reviews show this to be correct. Stateroom 6295 on Deck 6 - the last cabin to the rear. Dining We did eat in the main dining room Brittania a couple of times, but enjoyed the King's Court Buffet more. Activities Watching the helicopter was fun, and the Planetarium was unique. Children's Clubs N/A - Do no have any children, despite being petulant at times. Staff & Service Food Staff and Service excellent for the most part, Dining and Stateroom Staff and Service not so much. Entertainment The Planetarium was good entertainment. The museum-like halls with pictures entertained as well. Shore Excursions There were no excursions, as it went from Southampton to New York with no stops. Disembarkation Almost as bad as Embarkation. Summary In all, we ain't gonna do this again. Read Less
Sail Date May 2015
We booked this trip as the 'holiday of a lifetime', it certainly was not. The cabin we were allocated 1041 had plumbing that did not always work, apparently because of the rough weather - this seemed to be a known problem, I ... Read More
We booked this trip as the 'holiday of a lifetime', it certainly was not. The cabin we were allocated 1041 had plumbing that did not always work, apparently because of the rough weather - this seemed to be a known problem, I would have paid more money not to have had this cabin had I known! The pursors office on the whole were unsympathetic (we are full so we cannot move you), they suggested writing a letter to the Head of Customer Services we did and received no reply. Eventually the problem seemed to be cleared and we were given a complementary bottle of wine but this was not handled well and left a very bad taste in the mouth.We were never honoured with a meeting with the Head of Customer Services. Some things about the cruise were good, some good speakers and occasionally good entertainment. The cabin steward was very good. The food was mediocre and the waiters uncaring, except to get rid of us so they could lay the table for breakfast as quickly as possible. There were many options that we were never offered, for the first week we were unaware that sweets were available with the coffee. We liked to have a brown roll with our meal, we were asked every night and often they still did not have them. A table for 6 was only a table for 6 on 2 occasions in spite of frequent requests. Small things but they could have made such a difference. Tinned fruit in the caribbean? In common with other reviewers we felt that Cunard were trying to extract every last penny from us, was this because they had to pay out a lot of money to cover late arrivals owing to the bad weather? There were so many small problems, the ship's newspaper was rarely accurate, obviously not read through before printing, once offering a discount on internet time which having tried to use we were told was 'a mistake'. We have cruised 5 times before with P&O or Princess, we believed the advertising and thought Cunard would be better - what a mistake.   Read Less
Sail Date January 2015
Although only a mini cruise - 4 nights - we assumed it would be a fair reflection of a longer cruise. So given our experiences that longer cruise will never happen, Boarding was easy and our balcony cabin was very good. However the ... Read More
Although only a mini cruise - 4 nights - we assumed it would be a fair reflection of a longer cruise. So given our experiences that longer cruise will never happen, Boarding was easy and our balcony cabin was very good. However the following list illustrates where we felt let down compared to the (many) other cruise lines we have sailed with: - The ship's decore is very conservative - lacking in colour and imagination. - The food in the Britannia Restaurant was not good. In particular the lack of vegetables was unbelievable - eg carrots were on the menu, What arrived was one small slice of carrot. Broccoli was on the menu. What arrived was a microscopic piece of broccoli. The dessert was supposed to include a pancake - it did but it was the size of a 10p piece. - The waiter rushed the serving and was clearing the table and resetting it for breakfast before we hand finished. - We never saw anyone cleaning handrails, mirrors, carpets.worktops etc. Cleanliness is not a priority on QM2 - The staff were uncommunicative - and quite dour. All in all a very disappointing experience and one that will not be repeated.   Read Less
Sail Date November 2014
I booked for 22 days TA East/Channel / Norway/TA West. I also booked Cunard's Hotel/transport package. at a cost of $590 (only $ 390 was for room at Grand Hyatt). I arrived at JFK on time at Terminal 5 (Jet Blue) NO REP and of ... Read More
I booked for 22 days TA East/Channel / Norway/TA West. I also booked Cunard's Hotel/transport package. at a cost of $590 (only $ 390 was for room at Grand Hyatt). I arrived at JFK on time at Terminal 5 (Jet Blue) NO REP and of course NO TRANSPORT. No amount of phoning around produced any results, I was questioned by security because I was "hanging around" so long. I need a wheelchair , travelling solo and had to handle my luggage alone. Airport authority also became involved , they were surprised and shocked when the agency Cunard uses in NY told them that the agency does NOT meet passengers at Terminal 5, that I should have been told to get the airport shuttle bus over to Terminal 1 and there :look for the Cunard rep" I was stuck at the terminal for two and half hours. Grand Hyatt was fine, next day the group for the ship were told to meet in the lobby at 12 , our luggage was there out on the pavement, when the transport came it was TOO SMALL and we were told by rep that we would have to leave out luggage outside on the pavement to follow in another van. We all vetoed this and in the end we went to the ship with the luggage inside piled on seats and in the aisle.! East and West TA were as normal , mixture of passengers, but the 8 days in between though sold as a normal 8 day cruise in US/Canada and UK, was sold as a 2 day, a 4 day and another 2 day in Germany, so we had three lots of 2,000 passengers who were offered these days at a ridiculous cheap price. They disrupted the ship , pushed , shoved, shouted at staff because they did not speak German, and generally turned the . 8 days into 8 days of misery. Food in Britannia was reasonable in quality, not so fine in choice and because of the "2,000", service was slow. Entertainment , although Cunard were supposed to have hired new performers, they did the same old tired shows, that have been running for past 7 years. It is time Cunard changed to NEW SHOWS. Lectures were as per, and the good thing is they can be seen on the TV at night in your cabin if you miss them during the day - albeit Cunard did publish the incorrect channel . again par for the course from the pursers office. The staff there were at best indifferent. Shore tours , lazy incompetent staff who mixed up tickets for tours, lost bookings for transport ship to airport July 28th, and generally behaved as though they were there to play not work. In all I made a bad choice in this cruise. I will take great care not to book any cruise that does 2/3/4 day cheap cruises during rest of 2014 and 2015 (yes Cunard are continuing these until December of 2015 so choose carefully before you book you cruise to Europe)   Read Less
Sail Date July 2014
My partner and I sailed for the first time (on Cunard) in a Queen's Grill. We cruise only in large suites as we enjoy time away from the masses. Embarkation: As some have mentioned it was a right mess. Not enough staff to take care ... Read More
My partner and I sailed for the first time (on Cunard) in a Queen's Grill. We cruise only in large suites as we enjoy time away from the masses. Embarkation: As some have mentioned it was a right mess. Not enough staff to take care of the Grills Suite passengers If all those reading this sense entitlement - you are correct. We expected service to match the Grill Suite price tag we paid. Not one of you would expect less for a cruise that topped $10,000 USD. The weather and a surprise US cost guard inspection slowed the process, but that offers little solace for passengers paying for a 1st Class ticket...strike 1 Dress Code: If this was applied with the same vigour and zeal they advertise it in their brochure it would have been acceptable. However women dressed in cheap H&M blouses and skirts, evening dresses with flip flops, tarts wearing just enough to cover their bits with matching Payless slippers. Gentlemen: wearing a green kilt with a matching green T-shirt is not formal. The rest of the world does not care if kilts are formal in your country. The dress code states "Tuxedo or Dark Suit" Apparently this has been a thorn in Cunard's side for some time. Neither is having the letters " Q M 2" shaved into the side of your head considered "elegant or classy" Only 10% of the passengers were dressed formal or elegant. Which made the rest look like pigs wearing lipstick - wearing something black while leaving your hair unwashed nor combed doesn't mean you are "Elegant." Cunard's dress code is a sham - they allow non compliance to some - others they ask others to leave the common rooms because they are not dressed in black (wearing $300 of Brooks Brothers apparently gets trumped by a $20 outfit on a slag - just because it was black) Strike 2 Food: Exceptional in both the QG and King's Court - in fact, other mainstream cruise lines could learn a lot from only offering 10-12 hot items (all done very well) instead of 40 items with little to no consistency. Ship: as some have mentioned - some of the toilets around the ship kept having issues and were closed. The smell was quite awful and unfortunately lingered for some time in all directions of these affected WC's. Carpets in some areas were worn, and some furniture legs were damaged in our suite. In a 506 sf' Q5 suite - what is a 26" TV doing there ? It is not a college dorm room - it is a Queen's Grill Suite. Unacceptable. Strike 3 Cunard tries to create an experience based on class. The cost of which and price you want to pay for is up to you. If you chose to pay for a Fist Class Cabin without baulking at the price (because you can) then that is what should be provided. Nothing less. We heard that Cunard had a mass exodus of staff in NYC and there were many more leaving upon arrival in Southampton. Due to un paid wages. This might have explained why there were so many people with name tags on, but without uniform. Perhaps Cunard had to fill positions with staff from their land offices to handle this. Whatever the case, we have always voted with our dollars. Cunard does not execute the experience they advertise, and for that my money is going somewhere else. We have enjoyed service style and class for less money - but then again it isn't about the money, is it ?   Read Less
Sail Date January 2014
This 21-day New York  Norway  New York voyage was my fifth on the Queen Mary 2. The elegant ocean liner experience is a high priority for me and I had voluminously posted my opinions regarding the new ''loosened up'' ... Read More
This 21-day New York  Norway  New York voyage was my fifth on the Queen Mary 2. The elegant ocean liner experience is a high priority for me and I had voluminously posted my opinions regarding the new ''loosened up'' dress code in the Cunard forum. My previous reviews had gushed so many superlatives that CC members there regarded me as a ''Cunard Cheerleader''. Well, there was good and bad with the bad being a huge disappointment that kept me from booking another voyage on board. (This review will also explain why my ratings for this voyage are so skewed.) First the good. We had a special sail away that took us up and close to the Statue of Liberty as it was the liner's 200th Atlantic Crossing. The Catholic Chaplaincy has also been restored on QM2. (Chaplains also serve the crew who can be away from home up to nine months at a time.) My Princess Grill stateroom was mid ship, very comfortable and had plenty of storage space. Insights Speakers, except for one shameless and boring self-promoter, were good to excellent. I dined in the PG where the service was excellent especially when our table was served by Andrea. I had requested a table for six and was seated with one other solo and two couples. Stanley Williams is a very attentive Ma'tre D'who spends a lot of time supervising his restaurant. (I've seen other Ma'tre D's just sit at their kiosk.) Food was also excellent and going off menu was no problem provided the request was made by lunch time. A table mate requested an American breakfast regional specialty and the staff found an online recipe and prepared it. There were only two so-so meals where the meat was dry or tough. Upon arrival there was a note in my stateroom that the call at Geiranger, Norway had been replaced with lesund. Not having been to Norway previously and having no ''must see'' list it was OK by me but several passengers were disappointed to have missed Geirangerfjord. The reason given was concern with obtaining a safe anchoring position at Geiranger. I can only speculate that perhaps the ship could have drifted and partially run aground. She had to navigate into some pretty narrow spaces. Docking at Stavanger I had heard some high RPMs and vibrations coming from her aft propulsion pods  as if the bridge crew was coaxing her to quickly ''move her ass'' out of harm's way. To make up for the missed Geiranger call however we made a special tour up the Hj'rundfjord after leaving Bergen. It was a spectacular sight not just for us but also for the locals who must have wondered, ''what is THIS doing here?'' In all I was on four ship sponsored excursions in Norway and felt that they fulfilled their advertised expectations. The ship had two embarkation calls in Southampton and Cunard offered tours for in-transit passengers. I would recommend taking a tour because there is really not much to do in Southampton other than riding a free shuttle to a second tier shopping mall. Walking about on ones own can be a long hike if the ship docks at the QEII or Ocean Terminals. Queen Mary 2 of course is a ship beyond comparison as there is no other ocean liner in service. On the eastbound Atlantic crossing we encountered the calmest seas the ship had ever seen. Two table mates, who had been on literally dozens of cruises but never on QM2, gushed over how remarkably smooth she was. We really could not feel the ship move  there was only the smooth throb of her engines beneath us. Now the bad. The first was a minor annoyance. Cunards new wine list has dropped de-alcoholized wines. There had been only one white and one red but it allowed me to enjoy dinner without calling attention to the fact that I cannot drink alcohol. I brought some bottles on board and the sommelier provided excellent service by keeping them for me so I didnt have to lug them from my stateroom each evening. Now the big, big disappointment. Cunard is not enforcing formal dress on formal nights. When Peter Shanks announced a ''loosening up'' on non-formal nights it was pledged that formal nights were part of ''Cunard DNA''. Those who wanted to go casual on formal nights would be welcome in the Kings Court and the Winter Garden but formality would be required in the main and specialty restaurants as well as the theatre. What has instead happened is a de facto ''formal wear optional'' standard. While most passengers did dress nicely for the evening I saw sweaters and daytime tops in the restaurant with women by far being the worst offenders. The slack to non-existent formal enforcement trickled down to complete loss of daytime decorum: as in two men in the Kings Court whose attire consisted of swim trunks and pool towels wrapped around their torsos. Ive ranted on this in detail in the Cunard forum where some have said its my problem to ''worry about and judge people over how they dress''. Thats too bad because it is impossible to maintain an elegant evening atmosphere if a substantial number of people go casual. I see that many passengers are now waiting for ''deals'' before booking so perhaps Cunard has found that satisfying this casual ''getaway fare'' demographic is more profitable than pleasing their traditional customer base. The traditional customer base being those who book in advance because they anticipate  and expect - and elegant and luxurious experience and were willing to pay for it. Cunard tossed away something special. The Cunard dress code acted as a filter on guest behavior  compliance to the expected standard of dress enforced courtesy and consideration to fellow guests. All in all I had a good voyage but not a great one because I saw Cunards own self-destruction of the elegant Queen Mary 2 transatlantic experience. Since this was an important consideration for me I will take a wait and see approach going forward before booking in the future.   Read Less
Sail Date July 2013
Okay, so we decided not to fly for this cruise because who likes to go through security all the time and then sit on a plane? So we took this from New York(Brooklyn really although cruise critic doesn't have that for a choice) and ... Read More
Okay, so we decided not to fly for this cruise because who likes to go through security all the time and then sit on a plane? So we took this from New York(Brooklyn really although cruise critic doesn't have that for a choice) and went to the North Cape of Norway by way of Southampton(UK) and Hamburg(Germany). The weather was terrible on the first crossing: foggy and cold. Why doesn't Cunard use the southern route in June? Who knows. We (my mother and I) had last sailed on the QM2 2 years ago to Canada. There were some strange potholes outside the restaurant, in the lobby and in the casino. They were still there. Let me say too, I am a Platinum Cunard member and my mother is a Diamond member and Cunard's reward program is pretty chintzy. The ship needed painting. Our cabin smelled of smoke although all cabins are supposedly non-smoking. Service in the dining room was slow and no one refilled the water glasses. The food was bland or worse. No one helped carry trays in the King's Court(the Lido area on most ships) even for my mother who uses a walker. The lecturers were, as is usual on Cunard, a high point. When we got to Hamburg approximately 1800 Gernans boarded and, according to the pursers' office and the cruise specialist office, this cruise was now a "German cruise" and we Americans, along with the British, certainly felt unwanted. The Germans got the best venues, special breakfasts and brunches, and preferential tour treatment. The poor weather continued. New stop Andelesnes had nothing to offer, although Bergen was charming and Trondheim would have been if the rain stopped. The pursers office, filled with German speakers, was less than helpful much of the time, for example demanding our passports for review in Hamburg nearly a week before we got there and while we still had two ports left in Norway. By the way you needed your passport number to get the Norwegian VAT back, but, also by the way, that didn't really matter because somehow Cunard arranged for the Norwegian VAT rep to be on the ship only during the hours of our shore excursion, and although we rushed back and got in the line, the woman left, claiming Cunard had told her the ship sailed at five. Reader, it left at midnight due to a recurring generator problem. On the return trip, after leaving Southampton, we had new waiters in the dining room and a table where no one else came. What did I like? The lectures, Sir Samuels - the coffee bar for sandwiches at lunch, the strawberries for Wimbledon, the ever patient and polite maintenance staff who waited to clean the public toilets, and the fact the casino was non-smoking(even if the machines were the same ones there two years ago). What did I miss most? Service. It just wasn't there -- not in the lido, not at the dining room table, not at the pursers office. And the idea that this was a luxury cruise makes me laugh. I was on the Breakaway in May and, although, it had some problems, it also had service. And it was a lot cheaper/ Read Less
Sail Date June 2013
We travelled on the QM2 on M224 from New York to Southampton leaving New York on the 2nd October. Now the specifics: 1. This was our first cruise other than three days on the Nile and four days on a small ship from Helsinki to Leningrad ... Read More
We travelled on the QM2 on M224 from New York to Southampton leaving New York on the 2nd October. Now the specifics: 1. This was our first cruise other than three days on the Nile and four days on a small ship from Helsinki to Leningrad (yes Leningrad) so we did not know what to expect. In the event the embarkation and disembarkation process was very easy and very smooth and it was a wonderful experience that we will not forget. 2. Our cabin an A1 deluxe balcony on deck 11 was excellent the only down side was apart from the first two days we were not able to sit on the balcony because of the weather conditions but our steward - Bert from the Philippines - was brilliant, he could not have done more for us. The cabin had one negative point and that was the location of the 13A UK electrical sockets. Because they were so close to the desk belw certain plugs could not be used. In order to charge my mobile phone I had to use the 110V US sockets and an adapter. 3. The evening shows in the Royal Court Theatre were almost all excellent the only exception was the 'two for tap' where two tap dancers sang and tap danced for over 30 of the 45 minutes of the show. They were undoubtedly good but it didn't really work and the choice of 'You'll Never Alone' as the solo song by the male dancer was hardly appropriate. 4. I went one day to the intermediate bridge and learned very little from a session that virtually said that you either play American bidding systems or you are wrong, I never went back instead I went with my wife to the ballroom dancing lessons, much better. 5. Some of the lectures were good in particular the medical ones but the remainder tended to be dry and lack lustre. Here we had quality speakers but dryly repeating facts most of which you could easily find on the internet, the anecdotes were noticeable by their absence. 6. One day my wife went to the Yoga class. At home she goes to yoga two or three times a week and was disappointed that it was taken by a Sports Instructor who seemed to understand little about Yoga. 7. The main negative was the food and the customer service in the Britannia Dining Room. The food was not what we were expecting lacking quality and variety. Only on two of the seven nights did we get a choice of chicken or turkey. The lack of fowl was made up for by the desserts that were foul. Some were virtually inedible. My view of the restaurant was not helped by the waiter spilling ice cream over my brand new suit on the first night. So what apology did I get, well none. I would have been disappointed with this level of customer service if I had been treated like this by Ryanair but Cunard enough said. 8. It was also surprising that some of the food choices in the King's Court ran out before the end of the journey, some understandable, some a complete mystery. Based on my experience I think that everyone should do this once but do not be surprised by the poor quality of the food and the poor restaurant service.   Read Less
Sail Date October 2012
Our first cruise in over 30 years, so no, I was not thrilled the first time either. However, this eastbound cruise was worse than expected. The weather certainly didn't help being uniformly grey and chilly. We only managed a half ... Read More
Our first cruise in over 30 years, so no, I was not thrilled the first time either. However, this eastbound cruise was worse than expected. The weather certainly didn't help being uniformly grey and chilly. We only managed a half hour sunbathing on deck for the entire week at sea. The 'sail away' from New York was by far the best bit with the stirring music and wonderful views. We had an inside cabin which didn't help either, as the low energy lighting is a bit gloomy. The bed was extremely comfortable and we slept well, almost too well, I found myself falling asleep during ther day also (I don't do this normally). Most of the activities took place in dark theatres, lecture rooms or cinema, we were nowhere near the windows in the Britannia Restaurant and I think I must have been suffering from light depravation as I became more gloomy as the voyage progressed. We walked the deck a lot and sought out seats in windows to read our books. Another problem for me was the quality of seating. None of the chairs have lumbar support and my back really suffered. I have no complaints about the food, the breakfast was especially nice. I used the gym every day, no complaints there either, plenty of space in the afternoons for my excercises and I never had to wait for a machine. Was a bit sweaty in there though. The entertainment was not my style at all, much too old fashioned. The dressing up was not as bad as I had feared, I hadn't worn a dress for years before the cruise but I actually enjoyed it. Read Less
Sail Date June 2012
I have just returned from the 29 day Caribbean Cruise on the above vessel. From the outset the vessel is a great asset and ambassador to the Cunard fleet and it is my firm resolve that I will cruise on the same vessel again on the same ... Read More
I have just returned from the 29 day Caribbean Cruise on the above vessel. From the outset the vessel is a great asset and ambassador to the Cunard fleet and it is my firm resolve that I will cruise on the same vessel again on the same voyage later. The 'rank and file' staff [with a couple of exceptions] are the most positive feature of the vessel, but I felt that in common with other guests that they were in some ways browbeaten in terms of their work schedule. Southampton Embarkation: A two hour process with many reception points closed - surely an ordeal especially for families with small children - of which there were many - it was comforting to notice that my fellow passengers in fact helped these families in the form of helping getting tea and coffee [which had to be bought] and general support. When embarked my luggage had arrived in my Stateroom [5005] and I was greeted warmly and sincerely by my Stewardess [Anastasia]. The Stateroom: Ideal for myself on my own who as a 'squaddie' in another life has known much worse - for two people I would image this would be somewhat claustrophobic. Well appointed and spotlessly clean as were all the others I was invited to socially. However the peace and calm of this was short-lived; on the move and at night more so, the balcony door however took on a life of its own with a loud rattle and whistle that was akin I imagine to standing on the footplate of a moving steam engine. The weather was out of the ordinary but as the Commodore repeated on more that one occasion that the ship was built with this type of these weather conditions in mind - the stability is one thing - the condition of the Stateroom and comfort of the passenger I presume is another! A prompt response from a very profession technical team slightly resolved this but a mix of tape and paper wedges plus an ear-plug discovered miraculously in the depths of my toilet-bag resolved this until New York; the return was slightly better as the weather was much calmer. After retuning the television myself I was greeted with an interesting selection of programmes - the interest waned after a few days when I knew all the words to 'Vicar of Dibley', Victor Meldrew, 'Faulty Towers', 'The Office', 'Only Fools and Horses', Catherine Tate and a modern version of The Mikado and Falstaff - my French translation enhanced by Sherlock Holmes - my art appreciation forced fed on a mix of Clarendon Fine Art and Rolf Harris - my knowledge of the past history of the Cunard Fleet honed to such a degree as to the inside leg measurements of the keels of all the Fleet past and present. And some obscure Chef called Todd English .......... I did not spend all my time in the Stateroom I can assure you it was enough to drive you out of it! Once the Guest Speakers came on board I have to admit this was a plus point. No provision for tea of coffee either - it was noted how many flasks of were prevalent outside staterooms early in the morning and late at night - surely an in room provision would have eased the pressure on room service? The Internet: In essence a devisive and sly 'con' - in this day and age there is simply no way that this type of extortion should be allowed to continue. This was my most expensive outlay, as my account will reveal - at least four minutes absorbed by logging on and off and also in contradiction by the inference in the brochure that areas of the Ship were 'wi-fi free' areas. When I actually sat down and worked this out it revealed that this must earn well over $8000 per day - if this is linked to the Maritime Communications Network as an adjunct to the other Ships communication systems is should be free - all the internet users aboard have their own internet provider at home so this should also be a free charge system akin to establishments such as Starbucks ashore; I note also that the Crew also get charged, hence the rush to get free wi-fi access ashore. Automated Guest Gratuity: Having worked in the Food Service Industry at every level since 1964 I noted this system in place with a secretive and sly grin; on enquiry to the Ships Officers I was not given a clear and objective response as to how this was distributed. I duly completed a request form thus formally asking for it to be removed. On the Southampton - New York leg it was and then returned and then removed. New York to the Caribbean it returned and stayed there for a week - requests to the aloof Front Desk [with exception of Henry] was somewhat dismissive - I wrote to the Purser - she rang me with some story about a 'glitch in the system' during the re-fit - after a week it was removed after open letters were sent out [I presume] to all the passengers. Food: King's Court: Excellent! A wide and varied menu well presented and maintained - the staff, well supervised and supported efficiently. One gripe - cold plates - hot food - hot plates - cold food. Chefs were extremely polite in spite of several occasions of being confronted by extremely rude guests - the carvery roast beef [Martin?] was the best I have ever tasted, even better than Simpson's and the Soups were excellent - [tall Afro Caribbean Chef]. The extraction system however allows the food smells to waft up and down the stair wells? Brittania: Dress code in the evening was non-existent - on one occasion I went back out of respect to put on a tie - to return to find the man in front walking to his table in a cardigan and baseball cap! Breakfast poor - from experience the worst meal to deal with in any high class environment and I sympathise here - but no excuse for it being slow and tired - food warm - coffee and toast awful with the tea even worse with a terrible chlorine after taste. Lunch - forget it - menu a 'mish mash' of tired dishes with no real menu balance or structure whatsoever resembling in many ways an America roadside Diner with a slight UK acknowledgment. The most dismal experience was when I was invited to the Solo Travellers Christmas Lunch - good start - Champagne and Canapés - then presented with a snack menu consisting of pasta, fish pie and the like - the response was that the main Christmas Fayre event was to be in the evening - a disgrace! Dinner - on the whole good but the minute [poor] starters and the salad course option lent itself to the American palette - whoever designed the service system for the dining room needs to be spoken to - trays with plastic covers are carried the full length of the dining rooms by the poor waiting staff - females included - no wonder the food arrives luke-warm - on every occasion I had to request extra vegetables - sweets on the whole were good and well presented - coffee awful! There seems to be a total lack of support to the waiting staff by the Chefs de Rang and the Management who seem to [with a couple of exceptions] prance around and get in the way instead of making themselves useful Wines - a superb list - but very expensive, was well served by an experienced team - it is obvious that Kelly Schaeffer - whose wine tastings were also superb has got it right and 'Oliver' also. Afternoon Tea - small tables - good service - scones like Mother used to make and very good pastries and sandwiches. Todd English - no comment - bitterly disappointed - I could do better and can ............. Bars: On the whole good but the prices with the service charge was obscene - in common with others I soon had my own supply bought on shore which is your own fault entirely! Staff were pleasant and charming in all areas . The Pub Quiz questions were very good and thought provoking presented by Declan and Ellen [?] Pub Food excellent.... Entertainment: Resembled a Fol-de-Rol meets 'end of the pier' - cheesy - in the main poorly choreographed and utterly out of touch with its location - with the exception of David Copperfield - the solo artists were good however - the harpist an undiscovered talent as was the string quartet. The guest speakers were a good and wide spectrum of interest and well attended - the latter screening on television was an added bonus. Children: The Zone was a good respite area I gather from friends I met on-board - but perhaps a clear option to provide nursery products for babies could be offered before embarkation - my companions had to bring 6 boxes of paraphernalia with them! Staff: There is a White Star Mission Statement that only pays lip service to reality. The staff with a few exceptions - are eager, polite and willing - the supervisory staff in The Britannia have to learn how to encourage, coax and get the best from their team by mutual respect- from experience I know how this is done and it does not happen there. Travel Office: The Cunard Deposit Scheme - published with the daily newsletter - and the Office remained closed afterwards! Conclusion: This was not meant to set out as a saga - but in common with my other fellow passengers it has cost me a great deal of money - I don't for a moment regret this but I have to consider whether or not it was 'value for money' and it was. Read Less
Sail Date December 2011
We booked this trip because there were two port we really wanted to visit Venice and South Carolina We received a letter the week we had paid telling us South Carolina had been taken off Then the day we got to Heathrow was given i piece ... Read More
We booked this trip because there were two port we really wanted to visit Venice and South Carolina We received a letter the week we had paid telling us South Carolina had been taken off Then the day we got to Heathrow was given i piece of paper folded tell us due to fog were not going to Venice that day either Nobody actually knew too much we arrived in Venice Airport and that was a mess too we were told to get on a coach to Triest Being in a Mobility scooter had to wait over an hour before having to get up the steps of the coach we drove to the post ad sat outside in the cold for another hour no drinks were offered or nobody from cunard came to tell us what was happening They then said if you are able to walk and have your hand luggage you can get off but we had to sit on the coach for another 40 mintues the port was a mess cables everywhere and nobody to help us We were eventually shown to the ship and to get on was a really steep slope does nobody on cunard care We were told that we would possibly be in Venice the next morning but that didnt happen and all the paper work was set up for tours in Trieste We didnt get our luggage until 10.30 pm we were unable to get ready for bed we had been in the same clothes since 4 am that morning We were informed that their was a Virus onboard had they informed us of this prior to boarding we would not on gone on as my husband doesnt have a sleen so his is didnt want to walk into illnesses Entertainment was very poor We paid for the Bath house for the whole cruise and the Jacuzzi wasnt working they kept on telling us it will be looked at tomorrow It never worked The Jacuzzi in the pool area was really dirty with sand at the bottom and very cloudy Our Cabin Steward was wonderful so was out Waitress in the Brittania Restaurant We booked at trip in Maderia and when we went to the meeting point we were told we werent booked on the trip the travel rep was so rude to us spoke to us like we were idiots they said we could do another trip but that was more expensive which we did had of known we were not booked we could of gone off shore earlier when we got back to out cabin at the end of the day our tickets were on our bed and they tried to charge us for two trips on the same day Some of the staff need more training in personnal including some of the entertainment crew the Head of Entertainment was wonderful In my opinion Cunnard have really cut corners Read Less
Sail Date November 2011
I booked 4 first class rooms on the eastbound transatlantic crossing of the QM2 on Oct 7th. What impressed me most was the absolute rudeness of the Purser's Desk staff. From day one we had to form lines, and the majority of the ... Read More
I booked 4 first class rooms on the eastbound transatlantic crossing of the QM2 on Oct 7th. What impressed me most was the absolute rudeness of the Purser's Desk staff. From day one we had to form lines, and the majority of the passengers on our trip were older and many not very mobile. There was a staff of two at the Purser's Desk to attend to lines of people and no effort was made to assist the infirm who were unable to stand and had to literally hold on to the posts along the edge of the wall. No effort either was made to move them to the front of the line by the staff or to increase the staff behind the desk. My 90 year old handicapped mother also inadvertently pulled the red emergency cord while in the bathroom and when the Purser's Desk called she explained she pulled it in error. The woman started screaming she had to reset the button and the reset button was in the bedroom. My mother explained she was on the john, and would attend to it when she was finished and she hung up. The woman called again screaming she had to do it NOW. My mother told her to stop bothering her, she was on the john, and hung up, and she immediately called again. I would maybe never have believed someone could do such a thing but happened to walk in her room when the phone rang yet a 4th time, and I picked it up with this woman from the Pursers Desk screaming at my mother to DO IT NOW. I attended to it but frankly my mother almost had a heart attack over this. The internet is one super large scam and one should be aware. The charge is exorbitant and it is extremely unreliable so many times you are paying large sums for service the ship does not make available. When you call to complain they tell you always to call back so you never get to actually speak with anyone about this or get a refund of the minutes billed not not used due to no service available. However the biggest scam is how they have set up the internet service. You have to choose a time allotment and you are billed lowest for the most time, so if you sign up for 450 minutes you are billed .35 cents, and individual minutes are billed at .75 cents. However you are never alerted when your time is up, and then automatically they convert your plan to individual minutes. This is a HUGE SCAM and it appears to me it is illegal and a fraud. For instance they are charging for a plan and time you never agreed to. The normal plan would be to send an alert at the end of the usage period saying your time was up and do you want to log out or sign up for a new plan, but they do not do this; they just bill you for at the individual rate. When I saw my bill and finally got through to a manager the evening before embarkation, he was the rudest most unpleasant individual I have ever spoken with. I plan to dispute the charge with my credit card copany. It is amazing that what I paid for 4 first class rooms and they erroneously charge me $25 and the manager says "this is beyond my powers" or some inane comment to that effect. I had 5 charges on my account for internet, $167, $167, $89, $21, $4.76 and $13.50 and the ones I complained about were $21 and $4.76 and he says "this is beyond my powers". The fact is I never authorized them to charge the additional time and I refuse to pay for it. Also you would think that internet service would be free, even Starbucks and the train stations and even most city parks have free internet, and with the rates they charge, they could provide it as well, but instead charge exorbitant rates and then scam you as well with the hidden unauthorized charges. Needless to say, I will never travel CUNARD again. I have already booked on the Seabourn for Christmas. Read Less
Sail Date October 2011
We had never been on a cruise before our trans-Atlantic crossing on the Queen Mary 2 in August 2011. This ship is marketed as top notch, quality, luxurious... ha! Admittedly we have nothing to compare it to, but if this is supposed to be ... Read More
We had never been on a cruise before our trans-Atlantic crossing on the Queen Mary 2 in August 2011. This ship is marketed as top notch, quality, luxurious... ha! Admittedly we have nothing to compare it to, but if this is supposed to be top of the line then we'll never cruise again! Embarkation at Brooklyn Cruise Terminal in New York went fairly smoothly. The only negative element was the guy who took our bags. We don't mind tipping, however there are large signs posted about that say 'Tipping is not obligatory'. After this guy had taken our cases (putting them onto a trolley with other bags which we could have done ourselves) he stood there saying 'Tipping is not obligatory' repeatedly until we gave him a tip! We felt harrassed about that. Not the fault of QM2, but it was not a great start. It should be noted that the queues to get on board were lengthy and there was nowhere to sit down. To us it looked like the older folk were having trouble with that. Once on board there were more long queues to use the lifts to get to your cabin - which you had to find yourself. Lots of confused passengers wheeling suitcases up and down the (very narrow!) corridors. In the short trip from the dock to our cabin our luggage was damaged. Accommodations: we were on Deck 11, up high, with a glass balcony. The room felt small and we wondered how people of a 'portly' body shape would physically fit in the bathroom. Shower slightly mouldy, and the whole room looked a bit 'used' and like it's due for a refit. We were very disappointed with the bed - a so-called king that was actually two singles pushed together, creating an insurmountable ledge in the middle. We like to cuddle at night but it was impossible in this bed! TV was very small and thus watching it from the bed was almost impossible. The hair-dryer was curiously mounted in a drawer in the corner of the cabin above the fridge and was difficult to use. Some parts of the ship are pretty, if you like that Las Vegas style. Closer inspection, however, reveals that the extensive wood veneer is actually plastic. Horrible patterned airport carpet everywhere, even on the steps - a nightmare if you have any kind of vision disorder! Food: we were booked for the late sitting in the Brittannia Restaurant. We only ate there twice because it was bad both those times. The food was absolutely ordinary - the pasta had a 'Heinz' tang, and a chicken dish was inedible. What made it worse was that the waitstaff were curt, we were rushed through our meal and staff were setting up for breakfast for the following morning around us, even at the vacant places at the table where we were sitting. It felt stupid sitting there in our black tie gear with that kind of service going on. We ate breakfast there only once - again, very ordinary, very rushed. We chose to eat in the King's Court Buffet for almost every other meal - if you can put up with the 'trough' atmosphere and the rudeness of other guests (seriously, the tea and coffee is not going to run out, people!) then at least you have a variety of things to choose from and you can see what you're getting! Contrary to other reviews on here we found the Lotus (Asian) food to be quite palatable. We did try the pub for lunch one day and it was laughable - the fish was over-battered, had a very strong odour and get this, one of the portions had seven chips only - we counted them. Staff: We couldn't believe how badly some of the senior food staff treated others - publicly berating them, loudly. Who wants to see that? Most staff we encountered exuded despondency. The guy who made up our room was efficient but was so efficient that he deliberately took our 'comments' card before we had a chance to write anything on it - the same night we'd been given it! We asked for another one but it wasn't provided. Entertainment: This ship does not have a dedicated cinema. We assumed it would. The theatre shows a film daily ('a' meaning 'one', but we'd seen all the 'latest releases' on the plane on the way over) but alas, 3D Michael Flatley and the opera 'Carmen' didn't tempt us. The alternative is watching movies on the TV in your cabin. For some reason 'Inception' was only available dubbed into Spanish, which by the end of the week was really frustrating as we were getting desperate for entertainment! How hard would be be to install those great 'on demand' systems that are in most long-haul planes these days? We weren't interested in going to the shows/live acts/classes so can't comment on those - we were using the ship as 'transport' rather than 'cruise'. There is a fairly decent library - thank goodness. We found that the most interesting thing to do on this ship was watch the other passengers. After a few days everyone seemed really bored, and you could see people having extended fights and giving each other the silent treatment. It didn't matter what the language was, you could tell she was saying 'Why in hell did you get me this from the buffet? You know I hate this!' The promenade deck was the scene of much thunder-faced stalking about. The general mood only lifted the day before disembarkation in Southampton - presumably because everyone was looking forward to getting off! In retrospect, we should have known better. The fares are cheap for seven nights of 'luxury' - it can't be done! We were so glad we'd paid extra to have that glass balcony - we spent a lot of time looking out at the ocean, which was great - good weather and plenty of dolphins. Judging by what we've read in other reviews here, (how we wish we'd found this site before booking!) it's a real shame that given the long history of Cunard, it no longer delivers a luxury-quality cruising experience. In short - a LOT of passengers, not quite enough staff, however-many-thousands of meals per day - is it any wonder the food was ordinary? Please don't plan for this to be a 'trip of a lifetime' - that would just be very sad. Read Less
Sail Date August 2011
My husband and I sailed Southampton to New York May 10, 2011.       At the end many passengers were complaining at breakfast and at lunch that the service has been poor. Some reported that the dining room staff actually ignored them ... Read More
My husband and I sailed Southampton to New York May 10, 2011.       At the end many passengers were complaining at breakfast and at lunch that the service has been poor. Some reported that the dining room staff actually ignored them ( two women said they were treated as if they didn't exist!), but here is the litany of issues:   - after the salad course is served, wait staff remove any clean forks and leave dirty forks on the table so you have to eat your main course with the same fork,   - no water or coffee is poured at the table and if you flag down someone you are told that is "not their job" (even if the person has in his   hand a jug of water or coffee),   - if staff offer bread and you don't take some immediately, your side plate is removed so you have no sideplate for the meal,   - it seems as if they are trying to reuse dishes and cutlery?       Cunard is very determined not to allow any changes of table assignments, either in what tables people sit at or in seating times. One couple complained they had sat by themselves at a table for 8 every night of the crossing ( there never had been any other people assigned to their table), despite being invited to join a table nearby that had room they were not permitted to move to the other table.       One older man who cruises a great deal (a Diamond Cunard member) had requested a table of 4 or 6, but had been put at a table of 8. He was told it "was not possible" to move. He could not hear across the table. He finally took out his Diamond card and said "This is not satisfactory; make it happen!" to the Maitre D, and then he was finally found another table.       More than one person said they had been to the Purser and asked to have the automatic gratuity taken off their bills!       The ship is tired - chipped tiles in the pools, things held together with electrical ties, grout falling out of the bathroom tiles, black mildew around the base of the showers, corroded sink plungers, and those obnoxious coat hangers you can't take out of the closet ( like cheap hotels that are afraid customers will steal the coat hangers!).       We had a light bulb out for 3 days (of a 7 day cruise) in our cabin. The hair dryer is permanently fixed into a drawer by the little desk, so you have to do you hair at the desk with the dim light of a 25W bulb. Come to think of it, many of the bulbs have been replaced with 25 W bulbs - the reading lamps are impossible to use for reading, as a result.       The Purser's desk has many people for whom English is not their first language. Phoning the Purser's office is useless - they always give the wrong answer. If you go to the desk in person, it is a little better but communication is a problem.       Food - basically bland and overcooked in the dining rooms. The Lido buffet is hopeless, everything is cooked in advance and sitting for hours in steam trays. The only place to get decent food is in the Todd English, but at $35 pp extra and with the cheapest wine at $50, most people can't afford to go there every night! Also there is no view - the windows of Todd English look out on the pool bar, and there are people standing right in front of you leaning on the windows, smoking and talking.       Every night at sea was formal, basically. The first day we weren't feeling well, so I phoned the front desk (the Purser's Office) and was told that formal nights were enforced. The front desk said we couldn't leave our cabin to even go to the buffet after 6 p.m. without formal attire! All people in public areas were to have formal wear. Without formal attire we would have to have room service! I questioned this rule and asked repeatedly if there was anywhere to eat on the ship without dressing up, but no, I was told this rule was out of courtesy to the other guests.       We had never encountered, even on Seabourn, a rule so strict! There always was a place on every other ship where people could get something to eat without dressing up! We were both a bit stir crazy and wanted to hobble out our our cabin to eat for a few minutes at least. And the cabin was so small ( I've never seen such a small cabin!) there was no place to put one tray, never mind two, to allow for room service!       We decided after much debate, to just challenge this rule by going to the Lido buffet in casual dress, and let them try to kick us out! My husband went wearing what he had on - a cotton collared shirt and casual khaki pants, and hobbling with one shoe on and a sock on his other sore foot. I had a nice blouse, black pants, socks and closed shoes. When we got there the Maitre D' greeted us at the door, and we explained our situation. He looked startled, and said that casual dress was always acceptable in the Lido. We looked around and certainly there were some men in suits, but most people were wearing T-shirts and jeans, and some even had bare feet with sandals!       There were other things that weren't good, but the Purser's office, was the worst. They were courteous enough, but either didn't know or gave out wrong information. And the presentation of printed bills ( they were not available on the room TVs), was poor. This happened twice. There was an interim bill and a final bill stuffed into each passengers' slot or, worse, into their door knob from where it fell out onto the floor. They were just sheets of paper off a printer, no envelopes, the passengers' names and their transactions and totals clearly seen. Stewards, staff and other passengers walking down the halls had easy access to them. We had to gather up our final bill from the floor- three sheets of paper - it was scattered along the hallway outside our door.       Finally we had received no disembarkation information by the night before we docked in New York, so we started to ask other passengers when and where we were to assemble. Some had received printed information at their doors, some had not. This was pretty important as we had arranged to take to the Cunard shuttle to our airport, and needed to get off with the correct group. We went to the Purser's Office and at first the man at the desk didn't understand what we wanted (for many staff English is not their first language as I have said!), but when we finally got across what we needed, he printed off the disembarkation information.       This cruise was not a pleasant experience, and I cannot recommend QM2. Sorry. Read Less
Sail Date May 2011
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click