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28 Cunard Repositioning Cruise Reviews

My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked ... Read More
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked to toughness. First day party impressive poolside and music was excellent as we watched NYC fade away. Our eight-person seating companions at dinner each evening were excellent and we promised to stay in touch. Disappointed in repeated shows in planetarium. Was hoping for something other than dark matter and meteorites. Arson lecture was really good. As was lecture on British history. Live shows excellent in theater but very short. My very favorite restaurant was the Golden Lion. Trivia contests and space sharing brought us in contact with so many fine people for the fun competitions. My biggest concern was uneven flooring that felt like rotting wood under carpets, especially in the casino. With all the alleged grandeur, this seemed dodgy. Would not opt for balcony cabin again. North Atlantic, even in dead summer, is not conducive to enjoying outdoors. We didn’t use it. Food good in Britannia but as I don’t drink much alcohol, waiter acted as if I was less than when I ordered a soft drink with my dinner. Public spaces are beautiful. I might do it again, but looking at nothing but water for seven straight days was trying. I was excited on day six when I saw actually spied a bird as we approached land. All in all, I wasn’t all that impressed after reading all the glorious reviews about this glamorous ocean liner. Read Less
Sail Date July 2019
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard ... Read More
This is our 13 Cruise trip and the third with Cunard. We sailed before on QE and QV, but it was our first time on the mighty QM2. The ship was iconic and displayed luxury interior deco in all areas. However, it lacked some of Cunard elements and plenty of cosmetic maintenance. We understand that it has been built as a translantic ocean liner, but the entertainment and the activities did not meet our expectations for 8 days full sea sailing. The food was great in term of quality, quantity and dining experience. We can't say exceptional or outstanding tho. Although, the customer service was pleasant by the staff in the public areas and the cabin alike, the senior management did not show positive courtesy or professional attitude. We had an incident on board for which the ship had to divert to Halifax and transfer an ill passenger, so we made it to New York with 5 hours delay. Unfortunately, at Brooklyn Red Hook embarkation on Friday, the customs and passport control process was utterly unorganised and disappointingly slow. It was a major complaint from most passengers and we heard a lot of unprofessional issues. The CPD officers lost a British passport while processing one passenger entry clearance between them, and they initially refused to admit liability, then they asked him to request an emergency travel document from the British consulate after four hours in order to catch up with his flight back to UK on Sunday. Cunard staff did not offer any help or assistance. We have decided to conclude our cruising experience with Cunard for the time being because the cruise line is not making any effort in diversifying their clientele, and providing extra excitements to middle aged passengers and young people. The planetarium, the Gym and the Swimming pools were extremely under used, and a lot of outdoor space was not utilised during this cruise. If you suffer from sea sickness, this is one of the most stable ships we have ever been as far you booked in the middle low floors. Read Less
Sail Date May 2019
Took easiest and most comfortable way to meet Oceania Nautica in Cape Town. Excellent port calls. Better than flying. 5* Art Deco furnishings. 3* service. Staff does not smile and does not greet guests unless guest talks first. Service ... Read More
Took easiest and most comfortable way to meet Oceania Nautica in Cape Town. Excellent port calls. Better than flying. 5* Art Deco furnishings. 3* service. Staff does not smile and does not greet guests unless guest talks first. Service seemed to be a burden on crew. Our cabin steward was the exception. Smaller than Phone booth size showers drove many to use showers in the fitness center. Balcony ok for two. Glass and rails were cleaned twice. Entertainment and lecture series outstanding. Am now on Oceania Nautica where food quality and presentation are far superior. The Brits seemed to like and praise the food but we could not. Stewards pushed guests aside with service carts in the buffet line. They had no other path to transport clean or used tableware. Paper napkins in the buffet at night are not in step with the smart dress code requested. Maybe the Queen is intended as transportation rather than cruising. It does that well at 22+ knots. Read Less
Sail Date January 2019
No white glove welcome at Southampton. A junior rating called out welcome and that was that - find your own way. After 4 hour wait for our one piece of luggage I went to hunt it down - cabin stewardess said she would find it for us - ... Read More
No white glove welcome at Southampton. A junior rating called out welcome and that was that - find your own way. After 4 hour wait for our one piece of luggage I went to hunt it down - cabin stewardess said she would find it for us - that did not and was not going to happen - finally tracked it down behind the door where the luggage arrives at the deck. Food better than we expected but entertainment and activities very disappointing. Have not been on Cunard for 13 years and do not plan to cruise with them again. Due to rough seas the first port of call Bermuda was cancelled and substituted by an afternoon visit to Ponta Delgada in Azores. Now this port does not compensate for Bermuda. I did write and request a refund (or partial refund) of port taxes which would have been fair but after 3 weeks the reply was no refund. Activites (such as putting a golf ball in a plastic cup) were on a landing outside of the elevators which was not only dangerous but totally unacceptable did not take part in any more! Were glad to disembark and go home. Not a enjoyable cruise even though we have taken 50+ this was one of our worst. We did expect better entertainment/activities for the start of a world cruise. Read Less
Sail Date January 2018
We used this cruise for transportation, not a vacation, not a geriatric prom, not a chance to buy stuff or gamble. Others cruise for other reasons. I get that. Three formal nights on a seven day cruise is excessive. Dress code for the ... Read More
We used this cruise for transportation, not a vacation, not a geriatric prom, not a chance to buy stuff or gamble. Others cruise for other reasons. I get that. Three formal nights on a seven day cruise is excessive. Dress code for the dining room on non-formal nights is a little stuffy. I'm OK with no shorts or even no jeans, but requiring a jacket is unnecessary. The cabin was nice. The bathroom was larger than on other cruises we have been on. Especially the shower. The sheltered balcony was fine. Food was OK, but other cruises were better. The wait staff was wonderful and made great efforts to accommodate my wife's food allergies. In fact all the staff were wonderful. Entertainment was so-so, and the theater is awkwardly designed and has seating issues. The Times lectures were nice. And the on deck activities were hampered by the weather. No fault of Cunard. This was scheduled to be straight across no stops, but one day out the captain announced an unscheduled stop in Halifax to drop off an ill passenger. He said that it would not affect our arrival time in Southampton. We would make up the time by going faster. I was anxious at first about our flight connections but the captain was true to his word. The passenger was dropped off in Halifax and we made Southampton right on time. I applaud this. If I were that sick passenger, I would appreciate being dropped off rather than enduring five and a half more days at sea to get medical help. Bravo Cap'n. Would I sail the QM2 again. Reluctantly yes, but only if it was our only choice. Of course it would mean a trip to the Oxfam to pick up another black jacket. Cheers! Read Less
Sail Date July 2017
II found it wonderful to be at sea, even though we had dense fog for 4-5 of the 7 days. Properly planned, it's a wonderful way to do nothing, or stay busy for a week. Unfortunately, the only other cruise we've taken was on ... Read More
II found it wonderful to be at sea, even though we had dense fog for 4-5 of the 7 days. Properly planned, it's a wonderful way to do nothing, or stay busy for a week. Unfortunately, the only other cruise we've taken was on Crystal. Cunard's QM2 suffers greatly by comparison. It's a nice experience and I would do it again, although my wife found the crowded conditions to be a turn off. If you're planning to go I would be prepared for a number of things, in no particular order: 1. It's crowded. Our key cards didn't work and there was a half hour wait on the line at the Purser's Office (service desk) to straighten it out. No one from the crew came to speak with anyone on line to speed things up, offer us a drink, or commiserate, which we would have expected on a fancier boat . It was a poor introduction. The computer room always had a line, and I finally gave up on seeking the computer advice I needed. The very nice library had great armchairs looking out forward, but hey were always occupied. There was a wait on the elliptical machines in the health club after about 7 AM. We tried for lunch in the ship's pub, and had to wait and then sit with another diner to get a table. The worst manifestation of the crowding was at the buffet, but more about that later. 2. It's a big boat, a bit unmemorably and haphazardly decorated (but in fine condition as it was renovated last year), and poorly signed. Getting around the boat is sort of like the New York City Subway system: if you don't know it, they don't make it easy for you. It's a small thing, but it would have been nice to have a sign at each stairway/elevator lobby pointing in the directions of the even and odd cabins, or even starboard and port. We didn't even know about some parts of the ship until the last few days: You do get a map, but it might have been nice to have a discovery walk laid out for you. Partly our own fault for not exploring more the first day on board. 3. Regarding information, there's a nice printed newsletter that comes out each evening (late by the time you get back to your cabin) detailing the next day's events. There was plenty to do, but It seemed odd that you had to plan day by day when schedules had obviously been set up for the whole cruise. Also, there was a perfectly fine TV screen in the room that could have repeated or highlighted what was upcoming for the week of the cruise. As far as I could tell there was also no way to access the information by computer or on one's phone. The lack of information was bothersome. 4. The cigar bar was great. I met some very interesting people and we had some lively discussions. 5. We went to one night of live entertainment and it was fine. Many of our fellow passengers looked forward eagerly to the shows and to dancing every night, including one night at a masquerade ball. 6. The New York Times lectures were excellent, and we really heard stuff we had never known. Absolutely worthwhile. The lecturers themselves were approachable and willing to discuss the fields of their expertise if you encountered them around the boat. 7. The food is fine, if not generally outstanding. The most accurate description for the food was someone's remark that it was like "Club food". Generally better than diner food, and some very good, with a few clunkers, like some watery pasta and hockey puck hamburgers we tasted. We had a lovely Indian dinner one night and an excellent sort of Italian dinner another night at alternative restaurant venues on the ship for an additional fee (we were avoiding the main dining room on formal nights). All the restaurant food was presented very beautifully. 8. Drinks are not expensive, approximating the prices of a moderate restaurant in New York (the drink menu is online should you care to review it). Even so, with lots of leisure time and two or three drinks a day, it does add up. There was a drinks package that included a number of bottles of wine, but you had to eat where the bottle was stored. Fine if you always ate in one place (and if you didn't mind drinking the second half of a bottle after it had sat by itself for a day). As far as we could tell, there was no drinks package you could buy that covered wine and hard liquor and mixed drinks at the various bars around the ship. My favorite bar was the Commodore Club, with armchairs and windows looking forward over the bow. Although, as with many of the public spaces, it did get crowded at peak times. Again, we'd been spoiled by Chrystal. 9. The Buffet - Very disappointing, for a number of reasons. Unlike our one other experience on Crystal, which had a few cozy never crowded buffets around the ship, the QM2 has a large, antiseptic, industrial-looking central buffet, Unlike a lush, colorful buffet in any midtown Manhattan deli, with mounds of attractive (and mostly tasty), interesting foods, the QM2 buffet, while it had a good variety, looked sparse and unappetizing and the hot foods looked monochromatic and tired. The desserts, however, were varied and tasty and unfortunately plentiful (there was also a spigot for soft serve ice cream with cones). It was hard to find a seat at mealtimes in the buffet (I know that sounds like the Woody Allen joke that the food's lousy and they don't give you enough), which made the whole exercise of buffet eating a chore. There's a bar with a limited buffet next to it, and it was lovely, but when we went there for a drink, our waitress complained that the non-drinking passengers filled it up with food from the adjoining buffet; apparently, it wasn't meant to be used by the big buffet customers. There might be a nice buffet on the top deck next to the swimming pool, but we didn't discover the top deck until the last day of the trip. I'm sure these problems go away once you upgrade to the Princess Grill and other higher classes. 10. And speaking of class, there are three formal nights. This was the least important part of our decision to go on this ship. However, it appeared that lots of people liked the dress up and they looked swell in their glad rags. We got by on a suit for me and a fancy jacket over nice pants for my wife on the night we went "formal". We also had room service on one formal night and it was fine and prompt. Technically, it's no shorts or tee shirts on any night after 6, but this wasn't strictly enforced. Similarly, on formal nights you're supposed to avoid the public areas if you're not dressed formally. Not enforced, but a bit chilling. 11. And speaking of class again, notwithstanding the three formal nights, we saw lots of tattoos and tee shirts during the day. We took the trip partly because it was relatively inexpensive, so we shouldn't have been surprised that everyone didn't look like an English lord, but there was a bit of cognitive dissonance. 12. The movie theatre is nice. Not a lot of veriety, and only two shows a day of the same picture, but we did get to see two movies that were OK. 13. The last straw – I bought a wifi package on the ship, mostly to permit me to make phone calls without incurring outrageously expensive cell phone charges. However, when I got back, I discovered that AT&T didn’t connect with Cunard’s wifi, and I was charged for voice over internet, meaning that I was paying for wifi and was also getting charged cell phone charges. I called Cunard to complain about their failure to disclose that their wifi might not be compatible with my carrier. I really didn’t expect to get anything out of it, but what I really didn’t expect was the return email message saying that on post-sailing billing matters, they would get back to me in two weeks. I think this says a lot about the level of service at Cunard. It’s simply not a luxury cruise line. They did get back to me in a little over a week, and, not surprisingly, were not helpful. I would do it again, with my advanced knowledge. If I did, I would give myself the following advice: A. Explore the ship from stem to stern and top to bottom on the first day. B. If you're not into it, don't sweat the formal nights and don't overpack for them as we did. I also took two extra sports jackets, dress shoes, business shirts, etc. thinking it would be more formal walking around the boat generally; it's not. Nice casual attire can be worn at all times, even on formal nights, although you might feel a bit out of place. Formal and casual seemed to mix fine in the buffet. I would ignore the formal nights entirely, but that’s personal preference. C. Get as much information about scheduling as early as you can so you can schedule your do-nothing time without missing out on anything. D. Get a balcony cabin. Even with 5 days of fog, it was neat to have the ocean literally at your door. We had excellent sea and wind conditions, and there was only one day when the sea was listed as "rough", but the ship was smooth as silk. We couldn't tell you what our cabin, rather far forward, would have been like in a storm. Weather was in the 50's and 60's except warmer the one sunny day we had, which included a lovely sunrise. E. If you want to see the Statue of Liberty on the way out (Eastbound), get a deck chair before the ship leaves its mooring in Brooklyn. It gets crowded out there. F. Here's a secret we discovered too late: there's a "behind the doors" tour of the ship, including bridge, but it's only open to 10, count 'em, 10 people who sign up immediately on boarding. G. Check whether your carrier accepts the ship’s wifi for telephone calls. Read Less
Sail Date July 2017
We've sailed Cunard 9 times including 6 Transatlantic crossings on the QM2. We love the interior design of the ships, so many lovely spacious public rooms where one can relax and enjoy the experience. We love the variety of things ... Read More
We've sailed Cunard 9 times including 6 Transatlantic crossings on the QM2. We love the interior design of the ships, so many lovely spacious public rooms where one can relax and enjoy the experience. We love the variety of things to do on board from the good fitness center to the engaging enrichment program lectures. Most of all we love the excellent jazz music on board including the regular offerings in the Chart Room in the evenings, and on this crossing, some performances by the Theater Orchestra in the Carenthia Room. Unfortunately on this crossing we were disappointed by the quality of the food and service. This is most likely because we had booked Queens Grill class and had high expectations. Those expectations were not fulfilled. We did enjoy our large stateroom and spent a lot of time there, and in the end our expensive upgrade paid for the extra space. While in my dreams I would re-design the stateroom space so that a private sleeping area and a real dining area would be created, but as it is, it is lovely and extremely spacious. Now on to food: I've learned to avoid the King's Court buffet altogether. With the refit of the ship, the design of the space is much improved, but the food quality has not changed a bit and is still low level cruise ship buffet quality, nothing luxurious here. So we had almost all of our meals in the Queens Grill restaurant. Unfortunately we consistently bumped up against mediocre to poor execution, and even bad presentation. One night we had to send back our main course ordered from the main menu because it was inedible. It even looked ugly causing our server to comment. We've never sent a dish back before on 21 cruises on many lines, and I don't know how a fancy restaurant would let such food leave the kitchen. When we ordered a special meal off menu (had to be ordered 1 1/2 days in advance), it came out not as ordered and of low quality. At least it was edible. Service was like a busy coffee shop with us constantly waiving our arms to get the staff's attention for more water, more coffee, a dessert order etc. At one point our server gave us bad attitude in a loud voice when we asked for some relish to go with our hot dogs at lunch. The next day he reminded us to fill out our comment card in our stateroom. What planet was he living on? Who trained him? Was he eager to lose his job? This is not luxury cruising. Finally I need to comment on the disembarkation process in Brooklyn. At 7:15 there was an announcement on board that the process was being delayed because of a problem with unloading the luggage. No explanation as to the cause. Once it got underway, most passengers encountered excessive delays in allowing them to leave their departure lounges, but even worse, enormous lines at the immigration stations. We were told that the immigration service's computers kept malfunctioning and had to be re-booted. I think some people were in line for 2 to 3 hours. Not a luxury experience. So we have booked two more crossings on the QM2, not in Queens Grill. In spite of issues, we still think this is a great way to cross the Atlantic, far superior to the air travel experience for long hauls. And we dearly love the interior design of the ship, which makes us happy. Read Less
Sail Date December 2016
We were on the post-remastering cruise for the QM2, boarding in Hamburg immediately after the dry dock. We love the QM2 and love the experience of transatlantic crossings. This was our 20th cruise and our 6th time on Cunard. ... Read More
We were on the post-remastering cruise for the QM2, boarding in Hamburg immediately after the dry dock. We love the QM2 and love the experience of transatlantic crossings. This was our 20th cruise and our 6th time on Cunard. Re-Mastered Ocean Liner: The re-mastering was largely a success. The cabins have a more modern and subdued color scheme. New carpets throughout the ship, most with classy designs. The old problem of spongy holes in the carpets seems to have been fixed. The new furniture and design in the Carpathia Lounge and Kings Court are all beautiful and inviting. We did not like the changes in the atrium lobby so much as it now looks like a tired hotel lobby from the 70s. Food: We were in Princess Grill for the first time and enjoyed the food very much. It was old-fashioned cruise line cuisine done very well. We had lunch and dinner one time each in the new Verandah restaurant, enjoyed both meals, and recommend the experience for a little splurge. Verandah's cuisine is quite modern and inventive, much like fine dining in a major world city. But while the King's Court design had been re-mastered, the food had not been and was pretty much the same as before and as in the buffet on all Cunard ships. In fact I think Cunard has standardized it across the line. Kings Court food was so mediocre that we tried it only once and never went back. Service: Adequate. All bar and drinks staff did a great job. Abelardo, the sommelier in Princess Grill was outstanding. Unfortunately we had the worst cabin steward of all of our cruise experiences. Day after day, things would be not quite right and communications were poor. Service in Princess Grill (other than Abelardo) was just OK, not close to a luxury level. Note that the pillow menu is no longer available in Princess Grill cabins, even though Cunard's PR info claims that it is a benefit at the Princess level. And note that it is no longer possible to order off-menu in Princess Grill. Queens Grill yes, but not possible in Princess. Entertainment: Loved, loved, loved the jazz performances in the Chart Room, our favorite room on board. Enjoyed the guest performances by the Overtones and the Beatles tribute band. But the big shows ("Rhythm of the Night") were the same-old same-old fare on all cruise ships, not our cup of tea, and we did not stay. Internet: Extremely slow, much slower than other cruise lines. We roamed the ship trying to find a WIFI hot spot that was truly "hot." The best we found was only mediocre, and it was impossible to deal with files that were at all large. The service was completely turned off at midnight on the last night, so those of us with remaining minutes lost them, and I was unable to conduct vital business to make arrangements for our arrival in New York. Customers were pissed off. Embarkation in Hamburg: Again I reiterate that we love the QM2, love crossings, and we have booked another. But I feel obligated to warn people about the terrible job Cunard does at embarkations. We had a substantial delay in Hamburg, and since we have also experiences big delays in New York, Los Angeles, and Cape Town (the worst, 3 hours!), it now feels like a clean sweep. Once again, systems were not ready, hundreds of people arrived with no place to sit, no refreshments, no organization. The lines were huge and chaotic and Cunard sent only one staff person out to manage the hundreds of passengers. No announcements, no explanations of what was wrong. We have never ever experienced anything like this on the other 7 or 8 lines we have cruised and where you pretty much step out of your taxi and walk on board the ship. This chaos and delay seems to be a trademark of the Cunard experience. Staying on Board in Southampton: As we were in transit and the weather in Southampton was grey and rainy (big surprise!), we decided to stay on board. The process was a total disaster and breakdown. First we received no written information on what we should do, apparently an oversight of our cabin steward or housekeeping. The concierge assured us that all we needed to do was get our passports stamped by UK immigration officials on board and recommended that we wait until most passengers had disembarked. So at 10:30 we went to the immigration guy who stamped our passports. Then a second immigration official insisted that we exit the ship and pushed us toward the Cunard staff who were scanning key cards for those leaving. The second official told us that we could immediately re-board. Over our protests, we followed along like good soldiers and were forced to make a complete exit down to the Southampton dock where Cunard was throwing a champagne party for travel agents to promote the re-mastered ship. We went completely through the layers of security to re-board the ship, only to be confronted again by the same immigration official who told us that we could not re-board. I reminded her that she had told us 15 minutes earlier that we could re-board, but she seemed to have amnesia. The Cunard staff did not know what to do, and it was chaotic as there were now several disabled passengers who wanted to stay on board, but who were being forced to exit. Cunard staff did manage to herd us into a holding pen in champagne lounge (alas, no bubbly available, not even any water), and our unhappy group were told that Cunard had no idea how long we would be jailed there. A number of us made a very vocal protest, and eventually Cunard staff went around the lounge and wrote down our names and cabin numbers, and once that was complete, allowed us to re-enter the rest of the ship. So while embarkation and the Southampton debacle were unacceptable, we will be returning to Cunard and the QM2, mostly because we love the ship. We wish that we could love certain parts of the experience. Cunard seems to devote resources to marketing and PR (champagne parties for travel agents, glossy brochures full of handsome models), but often has only mediocre follow through with its actual delivery. But in spite of this, we will be back. Read Less
Sail Date June 2016
Awful choice of Vegetarian Food. This is not our first transatlantic crossing. When we sailed 18 months ago we had informed Cunard that we were vegetarian and they told us we would be catered for. This did not happen, the Kings Court had ... Read More
Awful choice of Vegetarian Food. This is not our first transatlantic crossing. When we sailed 18 months ago we had informed Cunard that we were vegetarian and they told us we would be catered for. This did not happen, the Kings Court had no vegetarian option available on an afternoon or late evening, the dining room offered exquisitely prepared for dishes, which were all vegetables, possible with a little goats cheese on. No balanced diet, no protein and we came away from dinner still hungry. We complained both on the ship and when we returned home. Nothing has changed. November 2014 we take the QM2 again. Hoping and praying that this time they would have listened. Again disappointed. We were offered a very minimalist menu list to choose from for the entire crossing. What was even more alarming was having dinner in Todd English, we made a reservation only to find the menu was the same as the Britannia restaurant menu for vegetarians !!! Credit where it is due, the staff in Todd English were brilliant and said they would try to help us find a meal as long as we gave 24 hour notice, so we putt off our dinner and talked about what we would like, they came through with a lovely curry. Every meal was either pastry & vegetables, rice and vegetables or cheese. On option for tofu..For world class chef they lack imagination. No quorn or no nuts, simple additions that would make a difference. At one point I asked with a Biryani on the menu the next day with veg could I have some lentils, I needed some protein, it was like I had asked for the world, it would require consultation and on and on. They did give me a some lentils which I knew they had from the Coriander restaurant. The Kings Court buffet was grim. Lots of different meats available with trimmings and veg. not a single vegetarian option. When I asked the chef he was less than polite and offered me a plate of carrots. I am not a vegetarian for some fad or diet. Like many through out the world this is a religious requirement. I was offended, but was delighted to find a friendly manager who went out of her way to go and get me a meal from Britannia restaurant even though I was up in the Kings Court, that I may have a meal. --Cunard, if you cannot cater for vegetarians, then just say so, rather be honest and up front that have us disappointed. Chaos disembarking Ok so you have thousands to get off a ship. But the chaos as we left and came through customs was ridiculous. No trolleys for cases, many elderly struggling with bags. Then our issue, after the customs hall not a SINGLE member of staff giving directions, like many other we had no idea where to go for our bus to the air port. It was freezing cold, no trolley so we were lugging all our cases to where we directed by a taxi driver only to find, the wrong bus. Eventually we arrived, just in time as the bus was ready to leave, some passengers were asked to get off the bus as their luggage was unable to fit in to hold… they stood outside, with no shelter waiting for another bus. The bus driver dumped us all at one end of the terminal so if you were like us on an American Airlines flight be ready for a hike, it would have been no effort to drop us off at both ends of the terminal. It felt like our money was taken for the transport and once handed over no one cared. – I have learned my lesson next time just get a taxi from outside. Friends of Dorothy Love the fact they have the space to meet the room was packed. always a bonus. RADA what a performance, they never disappoint.   Read Less
Sail Date November 2014
Having listened to friends who have sailed on the QM2 we decided that we would take a trip on this ship to celebrate our anniversary, however, having arrived back home, I have to report that I was less than impressed by the QM2. The first ... Read More
Having listened to friends who have sailed on the QM2 we decided that we would take a trip on this ship to celebrate our anniversary, however, having arrived back home, I have to report that I was less than impressed by the QM2. The first major disappointment was the cabin, I naturally thought that this would be superior to the cabin we had on the Queen Victoria but this was not the case. The decor was extremely plain, cold and uninviting, the balcony was not clean, quite a bit of rust, flaking paintwork, and very poor quality repairs to the paintwork, where carried out. TV quality was poor, USB port on TV did not work, furniture was scratched badly, sofa had not been cleaned properly. The shower curtain should be binned, full of pulled threads with many stains on it. The bathroom lock was loose, the silicone mastic around the fittings was applied by an amateur. One bedside lamp, had a mind of it own and would turn off and on constantly. All in all quite poor. Other things that I was less than impressed with were, the state of many of the men's public toilets, they smelt as if they had not been cleaned, many loose taps, generally in need of attention. The shops were overpriced, staffed by people that were less than helpful and many of them had what can only be described as market stalls outside, not very classy. The main restaurant that we used was the Britannia, the food was extremely good most of the time as was the service from our waiter for the first four days, the service was not as good when his trainee took over, but hopefully he will get better. Can the head waited take note, please ask your staff to wait until everyone on a table has finished eating before they clear the plates, on more than a few occasions I had to stop eating whilst a waited leant over me to remove finished plates, this is rude. Wine and drinks were far too expensive for what we were getting. $49 for a bottle of wine that should really have been priced at $25, still Cunard are like most restaurants, they all rip off customers with drinks prices. Despite reminders and assurances, Cunard do not adhere to dress codes, there were some very poorly dressed individuals in the restaurant on formal nights, this is wrong, if they want to dress badly, then please eat in the Kings Court. Talking of the Kings Court, I found this crowded, dirty, and the cooked food appalling. Having sailed on the Queen Victoria, which had a really good buffet area, I expected the same or better on QM2, was I in for a shock. I had very little cooked food in the end as the majority of what was served did not look very appealing. The head chef should look for another job if he thinks the food is good enough to serve this way. To give a few examples, uncooked sausages, half cooked toast, greasy corned beef hash, underdone english bacon, over done american bacon, undercooked pizza. Most of which was poorly presented. Did anyone else suffer trying to extract food from some of the displays, my arms really needed to be another six inches longer to get to some items. Does the chef know that cold plates are best for salads etc. If you required very hot plates, then you were well served, if you required a cold plate, then tough. For the usage this area has the staff need to be much quicker clearing and cleaning tables. The entertainment was mediocre, the so called comedian should look for another profession, the dancers were ok but not great. The best act was the Beatles Experience, by far. The daily activities left a lot to be desired, not very well thought out and too much of the same every day. Cunard do not seem to cater for all ages which is a mistake. I enjoyed the quiz events, as did many other passengers, perhaps Cunard should hold more of these as they appeared to be very popular. The evening entertainment other than the big shows was ok. Steve on the piano was on the whole good but only when he was doing what he wanted rather than what the audience required. Outside, I got really fed up with having to hunt towels. If they are not enough staff to man all pools and jacuzzi's then please ensure there are a supply of towels near these facilities, especially on deck 12. I could probably go on and on but really cannot be bothered, much like Cunard. I will never sail on the QM2 again and will probably have to be dragged onto another cruise, as this experience was not the best way to have a holiday.   Read Less
Sail Date October 2014
My wife and I just returned from a combined eastbound transatlantic, Norway (14 days), and westbound transatlantic trip for a total of 28 days. This was our 19th voyage with Cunard and 44th cruise overall. We have cruised on the QM2 10 ... Read More
My wife and I just returned from a combined eastbound transatlantic, Norway (14 days), and westbound transatlantic trip for a total of 28 days. This was our 19th voyage with Cunard and 44th cruise overall. We have cruised on the QM2 10 times in the past and unfortunately the quality of the cruises have declined over time. As one cruiser quipped the " QM2 has been Carnivalized." The ship itself is still great with plenty of room, even with a full ship. Its four sets of stairs and elevator banks make moving about the ship easy. The ship handles the seas of the North Atlantic with the aplomb of the great lady she is. But a lot of little things have shown declines in quality over the years. The toilet paper and tissues in the staterooms are now below that found in the restrooms at Walmart. The paper towels in the public restrooms are smaller in size and disintegrate when moistened. (whatever happened to the clot towels of yesteryear.) The ship needs a through cleaning. We had two different waiters during our trip and both were excellent. The food they served was not. The appetizers were very good, the soups varied from thick to thin (for the same soup) and the beef (except for the beef wellington) tended to be on the tough side. The fish dishes were okay except for the night they served "monkfish tail" which was tough and fibrous. The entrees now consist of one pasta dish, two vegetarian dishes and a fish, a fowl , and a meat dish. It seems they have substituted a vegetarian dish for one of the regular meals, a cost cutting measure I'm sure. None of the meals we had were outstanding, about what we would get on NCL. There was no variety in the rolls served with dinner, the same three types night after night. We ate breakfast in the Brittania restaurant every day. The service at breakfast ranged from mediocre to awful. They have used the same breakfast menu for the ten years we have traveled on this ship. It would be nice if they could at least have breakfast special as they do on other lines. The food in the Kings Court (Lido) was ok but again very repetitive. The sandwich prep area has great chicken salad. One problem is that many time the self service items are unlabeled. Sanitation is an issue they should address. The table in the Kings Court are many times wiped off with the napkins from the last user and are not properly sanitized. We witnessed a crew member refilling the automated drink dispensers by getting up on the serving line in his dirty shoes with no effort to even wipe down the area when he was done. We reported this to a supervisor to no avail as we saw this happen three other times afterwards. During regular operations many of the hand sanitizers were empty and when coming back on board after shore excursions no attempt was made to provide hand sanitizer facilities of any kind. The entertainment was ok and because we have made so many trips on this line the efforts of the lecturers Bill Miller, Stephan Payne and other regular lecturers are getting to be a little jaded. They still do a good job. Again, to regular cruisers the Production shows, specially Apassionata, are getting somewhat dated. All in all this voyage would have been ok had it been on NCL or Princess but for the prices charged by Cunard for this product it should have been much better. We will no longer go out of our way to travel Cunard. Read Less
Sail Date May 2014
I will try and be as constructive as possible. First can I say that we are regular cruisers (20) but have only sailed with cunard twice before. We are loyal Celebrity Cruisers and nothing on this cruise will serve to change that. In all ... Read More
I will try and be as constructive as possible. First can I say that we are regular cruisers (20) but have only sailed with cunard twice before. We are loyal Celebrity Cruisers and nothing on this cruise will serve to change that. In all ways design/decor/layout/food/entertainment and staff Celebrity wins hands down. On our last winter crossing with QM2 I found the layout incredibly annoying. Nothing flows! My partner did enjoy it for the dancing etc. This time because of the terrible weather (not blaming Cunard for that!), the dancing was not going to be enjoyable. Because of being locked inside for 5 days the drab (not grand or elegant)decor was incredibly depressing. One positive: the food in Britannia appears to have improved slightly in two years BUT still not great compared to Celebrity. Most of the shows were cancelled because of said weather although the actual evening that the Italian show was on turned out to be not that choppy but the pooe dears hadnt had time to rehearse (having done the same show about 100 times find that a bit much!). Went to a few lectures. Astronaut very interesting, the one with a supposed doctor discussing after death experience I found incredibly biased and very Evangelical Christian. Boarding and disembarking went smoothly although the porters managed to break one of the suitcase trolley handles leading to five days of arguing about compensation. This finally got sorted day before we left the ship! Staff were surly and very unfriendly and Im sorry I dont accept that Cunard train them to be like this for British customers. I like to talk to people as people not as some sort of subservient slave! I havent even talked about the horrible decor in staterooms. It felt like a gps waiting room (no bright colours). All in all we were both more than happy to get off this ship!. How it won the large category in cruise awards I will never know! These people that only go with Cunard need to try others because they are not the best company by far! Transatlantic South only from now on and never with QM2 where ever it goes!   Read Less
Sail Date December 2013
Queens Grill first impression, priority embarkation means nothing except 3 dedicated staff, we still had to sit and wait while general boarding passed through security? The Queens Grill Suite was not that impressive. A freshen up ... Read More
Queens Grill first impression, priority embarkation means nothing except 3 dedicated staff, we still had to sit and wait while general boarding passed through security? The Queens Grill Suite was not that impressive. A freshen up especially the grouting in the tiles which were discolored and missing. The Vanity lighting (VIP) was poor, no magnifying mirror, the cheapest cotton buds you have ever seen break as you pick them up. No i pod dock or pillow concierge, which were both in brochure. The Butler service was fair but he didn't fall over himself meeting our requests. Coffee served in the room we were directed to the concierge area to help ourselves. The laundrette in our case either 1 floor up or down with only 3 irons available was far too busy at the start of the voyage with ongoing passengers catching up with there laundry. The food was disappointing until we complained bitterly, the quality improved dramatically and the restaurant staff were all very good. 2 days out we went from force 3/4 to force 7/8, this is a big deal which no one tells you about, even on this gigantic liner we were all over the place and the higher you are the worse it is. Queens Grill is on 9th floor, so far too much movement for anyone except regular sailors. Always cold and windy out on deck even in late May (no one tells you that either). The biggest issue on what should be the experience of a lifetime is the useless scheduling of events, classes and talks. There is no co-ordination and if you would like to try one thing you can guarantee that another of your choices will be on at the same time or start before you are finished. A classic example is the beginners bridge class, (full) crammed in to 45minutes at 9.30am followed by pushy intermediates (poorly attended) then nothing else all day? What is the rush, no one is going anywhere. The evening's entertainment under the control of the very smoothy E Director was holiday camp standard at best, where are the big shows? The photographer had left by the time we arrived to have our picture taken with the Commodore but we caught him in the corridor, he took all the complaints and ribbing in his stride and has obviously dealt with grumpier passengers than us. In any event 7 days is too long with the same scenery every day but all is forgotten when you arrive in NY on a beautiful morning and watch the sun come up over the world's most spectacular city. Even though service is included tipping on top is definitely expected. Disembarkation was a treat (for QG) out in 15 mins. TSA please copy at all US airports. Read Less
Sail Date May 2013
Just got off the Queen Elizabeth in Ft Lauderdale,after a 14 day transatlantic & Caribbean cruise ,14 days of purgatory,what a boring & truly lifeless ship with no atmosphere. Most passengers on board think they are someone they ... Read More
Just got off the Queen Elizabeth in Ft Lauderdale,after a 14 day transatlantic & Caribbean cruise ,14 days of purgatory,what a boring & truly lifeless ship with no atmosphere. Most passengers on board think they are someone they aren't because they are on a "Cunard " ship.As one chap said one day when we were cuing to get back on board after a day on a beach,a woman pushed past us up the gangway, "There goes one of the Cunard Mafia ". Embarkation from Southampton was very well organized & when we got on board our cases were already in our cabin.The ship is quite old fashioned inside but very well set out, plenty of Bars etc,but the noise from the engines is very loud on deck 2 especially in the cafe/bar & the vibration in our cabin on deck one was very noticeable. The service on our table in the Britannia restaurant was disgusting ,not once did our waiter call us by name as we have always have been on Celebrity & Royal Caribbean & was very rude to other guests & we had to order our desert with our starter & main course .One evening he cut his finger & carried on serving us ,dripping blood onto the table cloth,the Maitre D stood by & said nothing.The food was acceptable but nothing out of the ordinary. The Lido buffet restaurant was a joke.Tables took ages to be cleared & were hardly ever wiped down when the were.The breakfast selection was always hot but quite limited .The only ray of sunshine was the young chef who fryed our eggs every day ,she was lovely & new how we wanted them cooked after the very first day 10 out of 10 to her !!.The lunch selection was o.k. with made to order food available as well as the normal buffet food. Now onto the entertainment or should I say lack of it unless you like violinists, harpist,piano recitals,trivia (4or5 times a day),ballroom dancing & bridge & more bridge.One day there was even scarf folding (please bring you own square scarf ).The evening entertainment was not much better with people constantly walking out of the shows & to top it all one evening the show was A FILM,(not in the evening ) The library containing 6000 books says it all, you hardly ever saw any body walking around or sat without a book in hand. Bar waiter service around the ship was good the waiters being very attentive once they knew who liked a drink.No drinks served in the theatre. We were sat upon deck one morning above the Lido pool & all that could be heard was the splashing of the water in the pool as the ship rolled,the sound of ping pong being played & the snoring of the Mafia NO music being played Or the sound of people having FUN. If you have not got a plum in your mouth & are not up your own ar--,don`t even think about it. To cap it all once we arrived in Ft Lauderdale we were supposed to disembark at 8-30 am to pick up a rental car to continue our holiday in Florida but it was 12-15pm when we finally got through customs,due to a lack of customs officials so we were told ???. After now having been on over 25 cruises on various lines ,this has to be by far the WORST to date & we will have to be hard pushed to venture onto a Cunard ship again !! well perhaps when we have " ONE FOOT IN THE GRAVE " Read Less
Sail Date January 2013
We sailed on the beautiful QM2 early January from NY to Southhampton. We boarded about 5 hours late as the crew was disinfecting the ship because of a norovirus outbreak on their previous Caribbean sailing. We scoped out the whole ship ... Read More
We sailed on the beautiful QM2 early January from NY to Southhampton. We boarded about 5 hours late as the crew was disinfecting the ship because of a norovirus outbreak on their previous Caribbean sailing. We scoped out the whole ship before leaving NY and were spellbound by the size and spaciousness. That's where the thrill ended however. We dined in the Britannia and Todd English restaurants. The food in the Britannia was dull, flavorless and cold when we were served. The restaurant staff in the Britannia seemed disinterested and in a rush to get the food out above anything else. The sommelier seemed put off that we decided to drink water and even grimaced at my companion when she ordered club soda. Todd English was decent and the staff quite good. The Kings Court buffets were fair at best. They had the same food options every single night, with no change in the menu whatsoever. Quite dull. It seems they took the leftover finger sandwiches from the afternoon tea time and put them out for the buffet hours later - nicely dried out, bricks for the buffet. Enough about food... For a week long transatlantic crossing the entertainment was pretty pathetic. Unless you like ballroom dancing. Certainly the seas were rough a few of the nights and they couldn't put on any shows in the Illuminations Theater. The planetarium was great, and lecturer Bill Miller was fantastic and drew big crowds. Our balcony cabin was amazing as was our cabin steward. The ship is so huge but there are many vacant, unused areas. It would be great if mgmt planned another unique restaurant or two for the ship, and had more unique entertainment in the future. It was telling how many other guests we talked to that were disappointed. We kept hearing from them how Celebrity puts Cunard to shame, and they do. Our last transatlantic crossing on Celebrity was amazing, and the food superb. What a shame a billion dollar transatlantic liner has to be so dull. We expected so much more from this cruise and were let down. Several friends back home were waiting with baited breath to know how the QM2 was and if we recommend it. Definitely not, unless they plan on offering more for the money especially the cuisine. Read Less
Sail Date December 2012
We left from the Manhattan terminal as Brooklyn was still damaged after hurricane Sandy. Embarkation was ok and we were soon directed to our cabin. This was a balcony cabin which was very roomy with comfortable bed with lovely pillows, ... Read More
We left from the Manhattan terminal as Brooklyn was still damaged after hurricane Sandy. Embarkation was ok and we were soon directed to our cabin. This was a balcony cabin which was very roomy with comfortable bed with lovely pillows, there was also a seating area and loads of storage space. The balcony was small but not a problem Transatlantic in November. There was a welcoming bottle of champagne waiting for us which was a nice touch. We met our Cabin steward who was very pleasant. We went to find Kings Court the buffet restaurant for some lunch first thing I noticed was not many people using the hand sanitisers. All the areas in the buffet were very confusing with waiters sending you miles to find what you were looking for. Endless queues for coffee as they were always running out of milk. The best area was the sandwich bar where you could make up your own fillings. We familiarised ourselves with the ship after lunch. It certainly is a beautiful ship but decided very early on there was no real hub or soul. The nicest area is the Chart room which has very comfortable seats for reading or listening to the piano. The Champagne bar next door is used as an overflow for passengers waiting for seats to be vacated in the Chart room but the seats in the Champagne bar were not at all comfortable. We were on early sitting in the Britannia restaurant and were looking forward to our first dinner., what a disappointment the menu was and after 23 cruises we know what usually to expect. On other ships there is usually an alternative of Prawn Cocktail, Chicken, Salmon & Steak. Not so here. As the week wore on we became quite dissatisfied with the tasteless food. Consumee that was just coloured water only the black pepper giving it any taste. On three occasions I chose fish, sea bass, sole and monk fish, all tasteless. What really surprised me was the offhand attitude of the waiters who when you left most of the meal just said finished and took your plate away. On all other ships I have been on the waiters have been concerned and offered an alternative. A definite thumbs down for food and waiter service. There was no rapport with the waiters at all. We ordered coffee from room service in the morning and then went to Britannia for breakfast which was fine also the waiters although slow seemed better early in the day. We visited the White Lion Pub one lunch time and that was fine. A couple of times visited the buffet for lunch but it was too confusing. The Winter Garden was a nice area for coffee, also there was salad bar lunch times. The evening shows were good with the costumes excellent but apart from the Planetarium which had some interesting shows the daytime events were all much the same quite dull, there was much bridge played. One annoying thing was that the clocks were put forward an hour each midday instead of at night which made the afternoon very short if you were on early sitting. Never heard of this before. We went to reception and had our gratuities taken off on the 1st day and gave to who we wanted to a lot of experienced cruisers seem to do this. The dress is very formal on this cruise at night which suits a lot of people who like dressing up. Disembarkation was a nightmare with taxis all having to go into a huge shed and then look for their fares. Our taxi driver said it was chaos. I would not recommend Cunard to anyone, I expected more from them. Read Less
Sail Date November 2012
After flying in to JFK only hours ahead of departure we were moved efficiently to the Brooklyn Pier for an extremely swift and problem free boarding to be pleased to find our cabin ready for immediate use. We weighed anchor in good time ... Read More
After flying in to JFK only hours ahead of departure we were moved efficiently to the Brooklyn Pier for an extremely swift and problem free boarding to be pleased to find our cabin ready for immediate use. We weighed anchor in good time to beat the early closure of the port due to the impending arrival of Hurricane Sandy and set a high speed course to get as far \N as possible to avoid the worst. Although encountering a Force 11 gale and 7mt seas the ship did cope extremely well hitting 25knots and not rocking uncontrollably. During our first full afternoon on board an extremely loud vibration noise began in the cabin preventing us resting for that evenings' Meet the Captain Formal Dinner. After much to and fro with the Pursers deck, cabin steward, deck superintendent (who said they had visited the cabin to listen when they hadn't!!) and housekeeping, a 'spare' stateroom was found as a replacement when we threatened to bring the matter up with the Captain at his Cocktail Party. We eventually got a new room a little after midnight and had to pack, move and unpack ourselves and belongings the morning after, being offered an invite to the "more select, Senior Officers Party" later in the cruise as a compensation. Big Deal!! My husband being a non drinker we both took advantage of the cruise long soft drinks package but were often left in limbo as busy waiters often managed to serve those buying a la carte drinks before us. After a complaint as such to the Purser we were assured that was not the case - yet that very same evening we went to a Ghost Reading by the RADA company in the Winter Garden to be left sitting 35 minutes without a drink even though our order was taken after 10 minutes. Again a complaint was made to the Purser and we got a call the following morning from the Bars Manager saying that after investigation the waiter had 'forgotten us' and apologised by way of a couple of free shorts in the bar that evening - Big Deal!! Poor service in the restaurant was also evident with orders for 'meat well done' being overlooked and served rare with no attempt to ask, until plate clearance, if the meal was OK? Poor service was also accompanied by a very limited choice of entrees all served with the barest minimum of vegetables and potato and a nightly selection of different mousse, cheesecake, or ice creams all of which were of similar consistency and temperature. The ship has a spectacular Royal Court Theatre which is sadly underused as evening shows seemed timetabled to clash with dining times rather than compliment them and daytime lectures with on American politics, measuring the size of space and the history of Concorde were hardly likely to galvanise the masses! These were supplemented by ballroom dancing, American Bridge classes (where the teacher even managed to confuse herself in the first beginners class), RADA workshops, 3 pianists (plus a celebrity pianist), a harpist, a jazz quartet and a disco band were the other 'entertainers' , leaving many guests to find a corner to themselves to read a long book or go sit in the pub (a Cunard ploy to sell more extremely expensive drinks?) Other things such as simple computing, watercolour classes or wine tasting, (which on many cruises would be free) came at a $20 to $40 supplement. I feel that Cunard relies on a clientele who are happy to pay inflated prices believing that they are getting a 'White Star Service' and know little difference as to what other forward thinking lines offer due to a misplaced loyalty which from some of our views Cunard does not return. Sorry to all those die hard folk who may be clocking up their 10th, 20th, 25th - or even 50th trip on the QM2 but all in all we were rather disappointed with the Cunard brand on a ship with even greater potential than it showed on this crossing Read Less
Sail Date October 2012
Queen Elizabeth -- From Southampton to New York -- 10th to 18th Jan 2012 This was our first time on any Cunard Ship, in this case the Queen Elizabeth, and our first time sailing across the Atlantic. We were to sail out of Southampton and ... Read More
Queen Elizabeth -- From Southampton to New York -- 10th to 18th Jan 2012 This was our first time on any Cunard Ship, in this case the Queen Elizabeth, and our first time sailing across the Atlantic. We were to sail out of Southampton and fly back to Heathrow. This leaves us with a problem of where to leave the car -- at Southampton or Heathrow. So we decided to drive down to Heathrow, stay overnight in a Hotel then drive to Q-Park, where we left the car ready for our arrival back in the UK. We were then transported to Heathrow Airport, Terminal 3, to catch Cunard's Coach to Southampton. We arrived at Southampton about 1230 hours. The cases were taken to our cabin by the Baggage Handlers and we boarded Queen Elizabeth shortly after 1330 hours. The Wife was overwhelmed with the size of our cabin -- 6108 - and very large 'L' shaped balcony. After drinking our complimentary bottle of champagne we then headed for the Lido restaurant for lunch. After which we wandered around to familiarise ourselves with each deck and the facilities. We noted the two outside pools were too cold to use at any time during the crossing. The mid ships pool should have been covered over to keep the warmth inside the pool area as the only other option was the indoor Spa pool which was very small and so overcrowded. No swimming on this Transatlantic Crossing then! As we left Southampton, Queen Mary 2 was just in front and there was a huge display of fireworks to help send both ships on their way. The QE was starting her world cruise by crossing the Atlantic. The QM2 was off towards Africa. Because our cabin was on the Port side we could see the fireworks from our very large balcony on deck six. We were allocated a table for six, first sitting, in the Britannia Restaurant and met our dining companions on the second night which was a formal dress night. We had three formal nights, three semi-formal nights and two smart casual dress nights and were expected to adhere to the dress code for the whole evening. After each evening meal we made our way to the Theatre where we were entertained by an operetta singer, clarinet player, comedian and the Cunard Show team who were excellent. During the day we walked around the shops (very expensive) attended various seminars and learnt to dance ballroom and Latin dances. There was a well stocked library, a room full of computers for internet access (at 50p per minute), art displays which could be purchased ($800 and upwards), bingo ($20), deck games, cookery demos, spa treatments and hairdo's (from $35), gym and fitness classes. Up until Friday 13th January 2012 we had sunny weather all day with moderate seas and an air temperature of 14 degrees Celsius. On the Friday, we hit the 'lumpy seas' as Captain Wells described them. Lumpy was an underestimation. The seas were 4.5 metres high and splashing right over the bow to the top decks. The poor Queen was shuddering and causing banging and squeaking noises all night long. It was difficult to stand up and even more difficult to keep the wine in the glasses and the food on the table during the evening meal. As a result the Captain slowed down to 10 knots from 22 knots which made us 7 hours late for our arrival in New York. This completely messed up our meeting with our Manhattan Relatives planned for 1100 hours at Pier 90. A couple of days before arriving in New York we also had ice and snow which restricted all the activities to those held indoors only. By the weekend the seas had calmed down and we were getting used to the rattles, bangs, and squeaks on board as the Queen rode the smaller three metre waves. Our course into New York was described affectively by the second in command right from the entrance to the Bay, under the Verazzano Bridge, past The Statue of Liberty and into Pier 90 on the Eastern side of Manhattan. Deck five was opened up at the front of the ship for anyone wishing to watch the journey in the open air. For those who wanted to keep warm, the Commodore Club on deck 10 was a more sensible place to view everything. We were then heading for a very frustrating disembarkation shortly after docking. The US Customs wanted everyone, all 1800 people, to provide fingerprints, from both hands, as well as passport checks. This was further delayed by letting those on an Excursion leave first followed by a restricted flow through to Customs, deck by deck. Trying to inform our Relatives of the delays was impossible as our mobile phone didn't work and neither did the ship's telephone. So, not until 1530 hours could we finally land and meet our Relatives. It's a funny feeling walking on terra firma after seven days at sea. We were also informed that the next day, the final day on board would mean we had to get off the ship at 0800 hours. It was chaos as people were shoving and pushing to beat the queue and load suitcases onto coaches. All the coaches were full and so extra ones had to be ushered in. All this in freezing cold winds blowing down our necks. The Coach Staff, who were coordinating passengers onto the coaches, didn't have a clue as to who was boarding which coach and kept saying British Airways only. We were on a Virgin flight. During the subsequent boring six hour tour of Manhattan we had only one hour to look at the shops and that was including lunch time. My Wife was very angry about this as her main aim for the trip was to visit places she once new and to shop in New York. Finally we arrived at JFK Airport and then had to wait four hours for our flight to Heathrow. A sad ending to an otherwise enjoyable cruise. Quality of Food We preferred breakfast via room service or in the Lido Restaurant. Lunch was normally taken in The Lido and the evening meal in the Britannia. The food choice was excellent in all cases. Entertainment Harpists, pianists, guitarists and string quartets were playing all the time at various points on the Ship and during the evening meal. The evening shows were good except for the plays. Theatre boxes were available at $170 per box including drinks but their view of the stage must have been restricted. Shore Excursions We had to cancel the Evening Tour due to the late arrival in port. The freebee tour, taking us to the airport, was a time wasting event. The Coach Rep was an American Comedienne who spoke in an incomprehensible accent. Staff The Cabin Steward brought us the wrong case and didn't provide tissues until three days at sea. In fact most of the Staff were aloof and did not engage in any conversation with the Passengers. This is unlike any other cruise where Staff have been very accommodating and friendly. Onboard Activities We were not involved in many activities either because they were of no interest or there was an extra cost. We did enjoy the dance lessons, line dancing and some of the seminars. The shops were not worth the space they occupied because everything was mortally expensive and not particularly interesting. Cabins -- 6108 was very large, the size of a Princess suite, with a large shower and very large 'L' shaped balcony. The Wife was impressed. Overall Rating Having cruised fourteen times before I would rate the QE about three star. Poor communication, poor forward planning and organisation let the Cruise down badly. Read Less
Sail Date January 2012
In our mind Cunard is the creme de la creme of cruise lines, and to have the opportunity to sail to New York onboard QM2 we were so very excited. Monday 15th August we embarked at Southampton. My husband and I and the 2 kids (age 11 ... Read More
In our mind Cunard is the creme de la creme of cruise lines, and to have the opportunity to sail to New York onboard QM2 we were so very excited. Monday 15th August we embarked at Southampton. My husband and I and the 2 kids (age 11 & 13 years). We had booked for 2 inside cabins on Deck 5. After checking in we arrived at the entrance to be greeted by the ships crew and lots of 'bellboys' as the kids put it! The atrium was stunning, it looked very grand and plush and we couldn't wait to explore. We arrived at our cabins and our suitcases were already there. It was a cloudy dismal day for sailaway, and having travelled on P&O we were surprised and disappointed there is no band to sail away too, so it all seemed rather flat. The next few hours we looked around and then headed back to get changed for dinner. We chose late sitting and we arrived all looking lovely at the Brittania Restaurant. There was an issue and our table was double booked, the maitre'd was rude and abrupt and made us feel like we were sitting in the wrong place. When we showed him our table number which was in our cabin, he simply shrugged and asked us to follow him to another table. We were put in what can only be described as a 'walkway' with half a dozen other tables. There was no way we were going to sit there for a week and we asked that he find us an alternative. His answer was as we were 'late bookers' you got what was left. Lovely response. Unfortunately I lost it and after a very heated exchange we were swiftly moved to another table. Also while this was going on, a lady came into the dining room wearing a pink velour tracksuit and was allowed to sit down and eat ! Moving on, the food we found in the restaurant was good, but nothing special, we have had better. Our waiter was lovely. The areas of the ship were clean, showing some kind of wear and tear but I do understand she is off to dry dock in November so these things will be rectified. Our cabins were spacious and we had a good location on the ship. The children's clubs were sufficient, again nothing spectacular in comparison to say Azura. I don't mean to compare but our whole perception of cruising on Cunard was that it would be just so elegant and have the latest facilities in all aspects - sadly not always the case. The indoor pool upstairs is boring. There is lots going on at all times for all ages. Have never seen so many people out on Promenade Deck whilst on a cruise !!! We were lucky with the weather, bright but breezy most days, but you can't really sit out. As you near New York the marine life is there to be seen. Whales and dolphins which was just lovely. The highlight was of course the arrival into New York. We got up at 5.15am (so did the kids) and it was just stunning. We found it hard going to do the TA crossing at first, but you soon get into a routine. Did not think the evening entertainment was that good. When I read my review back, I sound like I am complaining, but we did have a lovely time, but I think we had a view of how we expected QM2 to be and it really wasn't like it. The kids loved it, and we met up with some great people. Would we do it again ..... not sure !!! Read Less
Sail Date August 2011
The ship itself is beautiful but apart from the food everything else you have to pay for. There are a few activities that you can do for free but mainly movies and talkies in different subjects. Also some actitivies like line dancing that ... Read More
The ship itself is beautiful but apart from the food everything else you have to pay for. There are a few activities that you can do for free but mainly movies and talkies in different subjects. Also some actitivies like line dancing that are scheduled in the morning would be better in the afternoon especially on the eastern voyage where you loose an hour every night. There is a nice spa on board but you need to pay to use it. Some classes you need to pay to do it. Some exercise classes you need to pay to do it. The photographies are very expense U$ 25.00 a shot. Some which take the photographers less than 3 seconds to take. The food was ok but not great, certainly not better than any other cruise I have taken and the selection at the buffet not as varied. Service slow. The afternoon tea was good in the Queens Room. If taking the the eastern voyage I recommend the first seating as with loosing an hour every night if you got to the after show dinner and a drink when you see it is 2 o'clock before you go to bed. The white star service is not different from any other cruise. Maybe carnival who owns most cruise companies should look at their own P&O and see how they do it. Read Less
Sail Date August 2011
This was the first transatlantic crossing for my wife and I, and our first trip on the Queen Mary 2. We booked the cruise only two weeks before departure from New York as we were in California on vacation and decided at the last minute to ... Read More
This was the first transatlantic crossing for my wife and I, and our first trip on the Queen Mary 2. We booked the cruise only two weeks before departure from New York as we were in California on vacation and decided at the last minute to travel this way home.The embarkation process was fairly speedy and from road side to ship took about an hour. The only problem was for the taxi getting to the drop off point, as there was a long queue and it wasn't moving very fast, mainly because of coaches dropping off. We, along with others, got out of our taxi and walked the last couple of hundred yards.The stateroom was fairly nice, we had a sheltered balcony on deck 5, and overall were fairly pleased with it. The ship was a true Liner and the public areas were all very grand but a little bit difficult to navigate sometimes. We have only travelled on Princess Cruises before so I can only give my comparisons based on this and would start off by saying that I felt that the Island princess was a nicer ship overall. Why you might ask, well I felt it had a much grander atrium and much more space everywhere. The food was certainly better on Princess in the main dining rooms, where it was silver service, in the speciality restaurants, in the buffet areas and room service, which were very sub-standard and lacked choice.Crew on the QM2 were satisfactory and most, very pleasant, but not a touch on the Island Princess crew who were in a different league.There were four formal nights on the 7 night voyage, which was a bit much, but I suppose it was all part of this golden age of the Liners. We were lucky as after an unsatisfactory change of table we were given the option of an Officer hosted table for 8, which worked out very well as we all got on fairly well and on formal nights it was free wine and plenty of it. So if you get the opportunity to do this, it's worth taking. The food in the Britannia Restaurant quite good but choice limited.We didn't eat in the King's Court on any evening and only about twice on the whole crossing, good decision, as we were not very impressed with the set up and again the food was not as good as Princess. If you did want to use the King's Court in the evening because you didn't to get suited and booted, it was split into four sections, three of which attracted a $10 surcharge and as far as I could see could not be justified.The entertainment onboard was reasonable and the best on our trip, in my opinion, was the RADA group who performed Canterbury Tales and Much ado about nothing with their own interpretation. I didn't have much need to use the Customer Services desk (Pursers) but again they were not as good as the impression left by Princess who exceeded expectations. I suppose this was the overall difference of my two experiences, Cunard QM2 was about what I expected whereas the Island Princess certainly exceeded my expectations.The arrival at Southampton seemed well organised and a good Terminal to disembark through. We carried our own bags off the ship and were first group off but other with baggage handled weren't far behind. Read Less
Sail Date June 2011
We sailed on the QM2 in July of 2010 when we sailed from Brooklyn to Southampton. The second trip was on June 1, 2011 from Hamburg to Brooklyn. The ship came highly recommended by my cruise partner who had been on the QM previously. His ... Read More
We sailed on the QM2 in July of 2010 when we sailed from Brooklyn to Southampton. The second trip was on June 1, 2011 from Hamburg to Brooklyn. The ship came highly recommended by my cruise partner who had been on the QM previously. His thinking was that crossing the Atlantic on a ship was much preferable to sitting in a coach seat on an transatlantic flight. That part was correct. In my opinion, the QM2 is highly overrated and is getting "long in the tooth". On both occasions the embarkation and debarkation procedures were excellent, with little or now waiting in long lines. The cabin was adequate and the decor good, the bathroom, even though it was small, was also sufficient. The public spaces on the QM2 are large and imposing, the artwork is also fine. The entertainment and the lectures were good. The experience in the planetarium is something very special, not to be missed. Here comes the part I did not enjoy. The food in the dinning room was boring, bland and without imagination. The presentation was also poor. Who has ever seen crab legs served with an unidentifiable brown sauce and shrimp breaded so much that you couldn't find the shrimp. Yes, lamb was offered but only lamb roast, never lamp chops. Sea bass was served once and it was good. The server was grumpy, never smiled. As a matter of fact the atmosphere on the ship was down, very few of the employees had a smile on their face and appeared to be happy. My guess is that this is the result of bad management!! The Kings Court Buffet was the worst ever!!!! One must stand in a line for everything, nothing flows and is connected. You want hot food you stand in a line for the hot, unappetizing looking hot food. You want salad now you go to the salad line. You want coffee, tea or water, please go to the appropriate line. Nobody comes around offering you beverages, you have to go and get them yourself. We are 4 star mariners on Holland America and Elite on Princess and find that the service on these cruise lines is far superior to the service we encountered on the QM2. And the crew smiles and they can't do enough for you! QM2, I don't think I'm coming back. Read Less
Sail Date June 2011
My partner and I just returned from a May 2011 transatlantic crossing on the QM II from Hamburg to New York with a stop at Southampton. This was our second crossing on the QM II, and overall, we were disappointed. Here are some things we ... Read More
My partner and I just returned from a May 2011 transatlantic crossing on the QM II from Hamburg to New York with a stop at Southampton. This was our second crossing on the QM II, and overall, we were disappointed. Here are some things we learned.A huge number of (mostly German) people take the two-night trip from Hamburg to Southampton (1800 on our trip). This transformed the QM II into a mostly German-speaking ship for those two nights, which was no problem, but having announcements and menus first in German and then English did change the feel of the trip.Someone told us that Germany is now the third largest market for cruisers after the US and UK. Cunard appears to be going after this market aggressively. We had hoped to upgrade our interior cabin to an exterior room as we'd done once before, but because the ship was fully booked from Hamburg to Southampton and our cabin was already assigned, we could not change it without an added fee. Had we booked originally from Southampton to NYC, I suspect we could have.The general quality of the food and service seems to have slipped since we sailed on the QM II four years ago. We spoke with others who had also sailed on the QM II before, and they all agreed. Bed linens were torn and frayed, glasses had to be sent back because they were not clean, and service in the dining rooms seemed unusually slow. (Once we skipped breakfast, because it took so long to arrive.)Because the crossing came at the end of a five-week trip, we opted not to pack formal wear. Between Southampton and NYC, FOUR out of the seven nights were formal, so for those, we ended up dining in the Kings Court (what other lines call the Ledo Deck). There are four sections to Kings Court, each with a theme—Italian, Oriental, Carvery, and General. At dinner, they charge $10/person extra on all but one of the four sections, so your choice if you're not allowed in the main dining room is severely limited. We ended up mainly in the Italian section which had a buffet that was less than 18 paces long including set-up, etc., and the food selection was minimal and mostly bad. Think lasagne that's sat for several hours in a warming tray. This experience made us feel as if we were booked in Steerage Class—not even the middle class Britannia Restaurant, and certainly not in the already-restricted upper-class Princess Grill. Lesson #1: If you want to dress up in evening gowns and tuxes (or dark suits), you can have the full dining experience on the QM II. If not, they really are not interested in serving you.Lesson #2: To make extra money, the QM II seems to be headed in the direction of the airlines: Charge extra for whatever you can get away with—e.g., sections of Kings Court.The entertainment on the QM II was generally superior to that on the Holland America's Eurodam, on which we had sailed to Europe. One of the three lecturers was extremely interesting; the only one on the HAM trip was not. And the Cunard Dancers were excellent. Their precision reminded me of Bob Fosse's choreography. After checking out the ones on HAL, we skipped their shows entirely. Like ice cream? Holland America had a real ice cream stand that was open most of the time—perhaps even 24/7 (I don't remember.). The QM II had only a couple of soft-serve machines, a cheap alternative.The staff on the QM II are trained, I suspect, to be stand-off-ish (part of the upper-crust atmosphere?), while the mostly Indonesian crew on the HAL trip were universally friendly and fun.The QM II docked on the Hudson River at 34th Street, not Brooklyn as originally advertised. Try getting a cab from there on a rainy day!Overall, I'd say that if you want to pretend that you're part of the long-gone smart set along with Noel Coward, Marlene Dietrich, and Winston Churchill, and if you're willing to schlepp an extra suitcase or two to indulge the fantasy, it might be worth the extra money to sail the QM II. If you simply want to cross the Atlantic by water, not air, and don't care about the fantasy, you can do better. Read Less
Sail Date May 2011
Travelled with my friend after a fantastic holiday in USA. Expected a lot from the QM2 and was very disappointed. The cabin was good, plenty of space and comfy beds. The restaurant is nicely decorated but service was slow and the food ... Read More
Travelled with my friend after a fantastic holiday in USA. Expected a lot from the QM2 and was very disappointed. The cabin was good, plenty of space and comfy beds. The restaurant is nicely decorated but service was slow and the food not 4* by any stretch of the imagination. Previous cruises with Princess and Royal Caribbean served much superior food. The buffet on the Queen Mary 2 was the worst ever! Not much by way of choice, same every day, especially breakfast, and surroundings left a hell of a lot to be desired. On all previous cruises I have found the staff extremely helpful, always someone nearby and looking to assist, not so on the QM! The entertainment was okay, dancers were excellent, but obviously catered for an older audience. Thank goodness for the nightclub where you could at least find some modern dance music. The band Vibz were great. We enjoyed the RADA performances, very entertaining. We found the layout of the ship a bit like moving through a train carriage, pretty disjointed and confusing. This ship is not good for any single travellers, anyone young at heart or for food lovers! Cunard were extremely unhelpful after a mixup with the booking agents. Not flexibility with the office staff on land. It took no less than 5 letters to sort out the problem, not impressed! Never again I'm afraid. Read Less
Sail Date April 2011
We expected a lot more from Cunard. We have taken many cruises, mostly on Carnival ships, and expected the QM2 to be head and shoulders above the others. It was not. I don't even know where to begin... We embarked in NY. It looked ... Read More
We expected a lot more from Cunard. We have taken many cruises, mostly on Carnival ships, and expected the QM2 to be head and shoulders above the others. It was not. I don't even know where to begin... We embarked in NY. It looked okay from the start. We went through the metal detectors and saw 2 lines, one on either side. A woman told us to get in the line on the right. Great, the shorter one. Nearly 2 and a half hours later, we reach the front of the line. Ugh. I have never waited so long in my life to get onto the ship! Okay, fine. Let it go...we go past the front area and are ready to board the ship. The employees are not very friendly! When you get to the top of the escalator, they want to take your picture. They make you wait...so I thought I'd take a picture of my husband and was promptly yelled at that it was security risk and we could not take pictures there...strange - they are taking pics of you at that same place...whatever, I put my camera away. We finally get on and go to our room to find the obstructed view is actually a no view room! Stay away from cabin 8042! I guess the positive spin is that we could feel a breeze and got some fresh air...The cabin was fine but not fantastic. The cabin decoration in the Carnival ship was much nicer. The food...where do I start... It was not good. Really disappointing. The buffet food was just terrible. Very bland and covered in creepy sauces. I spoke to a few folks that had been on the same cruise a few years back and said the food has really taken a hit. The food in the Britannia was much better but still had some odd choices. There was very little variety and it was just so bland tasting. Breakfast was the worst by far. Same thing every morning...watery scrambled eggs, floppy bacon, etc. Really disappointed... Even for some of the free/buffet food areas in Kings Court, you had to make a reservation which quickly filled up each morning and narrowed the already narrow choices to nil. The service...better... The service in the Britannia was pretty good - had to constantly ask for more water or a refill on coffee, but the guys were nice. Our cabin steward, Joseph, was outstanding. Anything we wanted, we got and quickly. He was like a ninja! I did have a problem with the coffee bar and the Commodore Club - only a few people working and they never came back to see if you needed anything more. Many times I felt like I was bothering them or taking them away from a conversation in another language with their buddies. We paid extra to eat in the Todd English rest. and do me a favor, save your money! Service was terrible, food was okay and they forgot to bring a cake to celebrate a birthday. Others around us got cakes but not us! It was specifically asked when we made the reservation and I told them it was for a 40th birthday - they even made a big deal of it on the phone. Once again, disappointing. Entertainment... We went to one show and it was okay. It was a ballroom dancing show and we have seen better on dancing with the stars! We went to another one that was like a night club act with a guy at the piano and it was terrible and we left after like 5 minutes. The lectures were really good and what I saw of John Cleese was interesting. The planetarium was a joke. It showed 2 20 minute movies over and over. The seats we had (and the ones around them) were broken - I saw that they were supposed to go back but few did. The library was really great. Tons of books and newer titles. Spa and fitness...pretty good! The spa was cool. We both had massages (I got the stone and my husband had a traditional one). They were great. The facility was great. We bought the spa passes for the trip and for $99 each, we could use the spa facility. It was a high point for me! The lounge was great. It has comfortable seats to read or just sit with a great view of the ocean from behind one way glass. I was there every day! Formal dinners...too many! I want to relax on the cruise, not go to prom every night! I get some people like to dress up...I do get it. 3 of the 6 nights were formal. All of them required my husband to wear a jacket. Not right for us. We were not supposed to wear shorts or jeans to any of the dinners anywhere. Now we know... Shopping...just nothing for us! We wanted to spend our money but there was nothing for us! Everything was really expensive or cheap. We bought a few t-shirts and some pringles. We did not want any booze or designer clothes/jewelry. Just not for us... I must say that we were disappointed. We were bored and hungry! If you are active and younger (most other folks were much older than us!) this may not be the cruise for you! It was just not geared toward us and now we know. It was a thing to cross off our list, but we will never do it again. We will stick to the fun ships from now on! We spoke to a bunch of folks that have done this trip many times before and they were complaining of the recent cutbacks in food quality/quantity and service. They claimed it was a disappointment having seen it before and now. We also discussed how some areas seemed a bit run down and needed to be sproused up - some places look tired. I'm sure many people liked it and had a positive experience. We did not. This is my honest opinion...just beware and adjust your expectations. Read Less
Sail Date August 2010
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