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215 Cunard Repositioning Cruise Reviews

We very much enjoyed our 25 day Sydney-San Francisco cruise on Queen Victoria. It was made even more enjoyable by our upgrade to a Princess Grill Suite. The first benefit of the upgrade was the priority embarkation when we went ... Read More
We very much enjoyed our 25 day Sydney-San Francisco cruise on Queen Victoria. It was made even more enjoyable by our upgrade to a Princess Grill Suite. The first benefit of the upgrade was the priority embarkation when we went straight through Immigration and all the other checking in processes, avoiding the very long lines for others not so fortunate. The exclusive Princess Grill dining room is nice, but the dinner arrangements of the same people at the same table, arriving at any time between 6.30pm and 9pm, is not for us. As an example, we could have arrived at our table for 6 persons at 8pm and found the other two couples had arrived at 6.30pm, departing at 8pm. We dined each morning at breakfast in the Princess Grill and the staff were top class, addressing us by name from the second day. As Princess Grill guests we were given 135 minutes free internet time each, indeed a bonus! We relocated to the Brittania Restaurant for dinner, seated at a table for eight. This table for eight made dinner a delightful occasion for the duration of the cruise. The Queens Lounge which is shared by Queens and Princess Suite guests, is very enjoyable for reading quietly and conversation, and the daily afternoon tea is certainly a treat. Afternoon tea in the Queens Lounge is the ultimate in pampering: a private lounge for suite guests, Cunard do afternoon tea brilliantly: white gloved waiters serving finger sandwiches, petit fours, scones with jam and cream. There is a Captain’s Cocktail Party for Princess and Queens Grill guests, there is a feeling of spaciousness throughout the ship, with all staff being pleasant and attentive. Guest speakers, lecturers and entertainment are of a very high standard. Two stand-out guest speakers were Midge Ure and John McCarthy. Midge Ure was a member of the group Ultravox and had an extremely interesting story to tell, including his partnership with Bob Geldorf, forming Band-Aid and Live-Aid. John McCarthy was a journalist, taken hostage in Beirut and kept prisoner for 1,943 days, in company with others, including Terry Waite. The Queen Victoria Library has 7,000 books, an excellent reference section, and along with Queen Elizabeth, the best we have experienced in all our years of cruising. Criticisms The Princess Suite bathroom is no larger than any other cruise ship balcony stateroom we have experienced, indeed, the lighting is worse than others. There was no TV channel in our suite or indeed in the entire ship, that showed AFL football live or delayed, even though there were more Australians on the ship, Sydney-San Francisco, than any other nationality. It is worth noting that in the Golden Lion Pub, which was saturated by televised soccer, rugby, golf and every other imaginable sport, they could not find a spot for AFL. Our observation was recorded in writing as part of the end of cruise questionnaire. As a contrast, on Celebrity Solstice in 2016, Sydney-Honolulu, AFL live broadcasts went to every cabin. Dress standards While dress standards are a big plus for Cunard, we wonder whether they have gone a bit too far to the extreme in wanting to have a point of difference. Jackets are required, not only every night at dinner, but everywhere on the ship other than the Lido Buffet and the semi-outdoor Winter Garden after 6pm. You could not even enter a bar or the coffee shop after 6pm unless a jacket was worn. Perhaps one night in four of smart casual, where men are required to wear long trousers with an open neck, long sleeved shirt, or polo top, would be welcomed by guests. Whilst our Queen Elizabeth cruise was in 2012, we think that the dress standard at that time included a “Smart Casual” evening option. Summary Cunard’s Queen Victoria was everything we expected: a beautiful ship, well maintained, with excellent food, entertainment and lectures. We would definitely cruise with Cunard again, depending on the time frame, itinerary and cost. Gratuities are discretionary and can be negotiated at the Purser’s Office. From the Commodore/Captain down, all staff were professional and courteous, with a high degree of visibility around the ship daily. Queen Victoria is very shortly going in for a refit, there will be more suites/passengers, elimination of some public areas and with no additional crew. Hopefully this will only have minimal effect on the amount of public spaces. Read Less
Sail Date March 2017
We sailed from San Francisco (February 4, 2017), with final destination in Sydney. It sure beat having to fly from Orlando, to Sydney. There were stops in Oahu, Maui, Western Samoa, Tonga, Auckland, and Bay of Islands. I highly recommend ... Read More
We sailed from San Francisco (February 4, 2017), with final destination in Sydney. It sure beat having to fly from Orlando, to Sydney. There were stops in Oahu, Maui, Western Samoa, Tonga, Auckland, and Bay of Islands. I highly recommend this ship; the best way to some up the ship, would be elegant. Karen (Activities Staff) made the time fly by and extremely fun!! My wife and I are Elite Plus with Celebrity, so we know what fine cruising should be!! When we crossed the Equator, the ship had a big ceremony for all the Pollywogs to trans form into Shellbacks. All the passengers and crew had to lineup to "Kiss the Fish." Some received more attention then others. Ha Ha We sailed on the Azamara Quest, in November, this is the type of ship we expected. The only thing some cruiser might not like, is you have to dress up for dinner, we enjoyed it. Read Less
Sail Date February 2017
We've sailed Cunard 9 times including 6 Transatlantic crossings on the QM2. We love the interior design of the ships, so many lovely spacious public rooms where one can relax and enjoy the experience. We love the variety of things ... Read More
We've sailed Cunard 9 times including 6 Transatlantic crossings on the QM2. We love the interior design of the ships, so many lovely spacious public rooms where one can relax and enjoy the experience. We love the variety of things to do on board from the good fitness center to the engaging enrichment program lectures. Most of all we love the excellent jazz music on board including the regular offerings in the Chart Room in the evenings, and on this crossing, some performances by the Theater Orchestra in the Carenthia Room. Unfortunately on this crossing we were disappointed by the quality of the food and service. This is most likely because we had booked Queens Grill class and had high expectations. Those expectations were not fulfilled. We did enjoy our large stateroom and spent a lot of time there, and in the end our expensive upgrade paid for the extra space. While in my dreams I would re-design the stateroom space so that a private sleeping area and a real dining area would be created, but as it is, it is lovely and extremely spacious. Now on to food: I've learned to avoid the King's Court buffet altogether. With the refit of the ship, the design of the space is much improved, but the food quality has not changed a bit and is still low level cruise ship buffet quality, nothing luxurious here. So we had almost all of our meals in the Queens Grill restaurant. Unfortunately we consistently bumped up against mediocre to poor execution, and even bad presentation. One night we had to send back our main course ordered from the main menu because it was inedible. It even looked ugly causing our server to comment. We've never sent a dish back before on 21 cruises on many lines, and I don't know how a fancy restaurant would let such food leave the kitchen. When we ordered a special meal off menu (had to be ordered 1 1/2 days in advance), it came out not as ordered and of low quality. At least it was edible. Service was like a busy coffee shop with us constantly waiving our arms to get the staff's attention for more water, more coffee, a dessert order etc. At one point our server gave us bad attitude in a loud voice when we asked for some relish to go with our hot dogs at lunch. The next day he reminded us to fill out our comment card in our stateroom. What planet was he living on? Who trained him? Was he eager to lose his job? This is not luxury cruising. Finally I need to comment on the disembarkation process in Brooklyn. At 7:15 there was an announcement on board that the process was being delayed because of a problem with unloading the luggage. No explanation as to the cause. Once it got underway, most passengers encountered excessive delays in allowing them to leave their departure lounges, but even worse, enormous lines at the immigration stations. We were told that the immigration service's computers kept malfunctioning and had to be re-booted. I think some people were in line for 2 to 3 hours. Not a luxury experience. So we have booked two more crossings on the QM2, not in Queens Grill. In spite of issues, we still think this is a great way to cross the Atlantic, far superior to the air travel experience for long hauls. And we dearly love the interior design of the ship, which makes us happy. Read Less
Sail Date December 2016
We chose this cruise as an alternative way to get from the States to England. I am glad we did. Our cabin (sheltered balcony) was quite nice and more than adequate for a winter crossing of the North Atlantic. A few minor details, such as ... Read More
We chose this cruise as an alternative way to get from the States to England. I am glad we did. Our cabin (sheltered balcony) was quite nice and more than adequate for a winter crossing of the North Atlantic. A few minor details, such as stained carpet and floor of the shower, kept the cabin from achieving an excellent rating. The food in all venues was excellent as was the dinner service in the Britannia Restaurant and and all meals in the King's Court buffet restaurant. Such excellence was, however, lacking in the single time we ate in the Britannia Restaurant for breakfast. The three shows we attended were very well done. Embarkation in Brooklyn was exceptionally smooth while the same could not be said of the disembarkation in Southampton. We received quite conflicting information, regarding procedures for disembarking, from the staff as to what was required to depart the ship early in order to meet our pre-arranged shore transportation. The person in the Tour Office gave us (what turned out to be) the correct information while the person coordinating the departure times and disembarking passengers seemed to not be on the same page as the Tour Office. On a positive note to all bridge players, the afternoon duplicate bridge games were well run and enjoyable. Kudos to the director. All in all, this was a wonderful trip and we would definitely cruise with Cunard again when we next cross the Atlantic. The atmosphere, service, food, and entertainment all add up to make this cruise a very pleasant experience. The very few and very minor complaints listed above are all that kept this review from receiving a rating of five (5). Read Less
Sail Date December 2016
The highlight of our October crossing was the selection of terrific jazz performances by Blue Note artists Gregory Porter, Dee Dee Bridgewater, and their bands. Headline concerts in the Royal Theater, more informal concerts in the ... Read More
The highlight of our October crossing was the selection of terrific jazz performances by Blue Note artists Gregory Porter, Dee Dee Bridgewater, and their bands. Headline concerts in the Royal Theater, more informal concerts in the Carinthia Room, and jam sessions in the Chart Room were all fantastic and really made our experience enjoyable. Embarkation: We've had a number of bad experiences in this area on Cunard, so this time we decided to show up late, after 2:30. No line for Grills, so we walked on board, short line for Britannia class. The Captain later announced that there had been a problem with American immigration during the morning that caused a traffic jam for those leaving in Brooklyn that spilled over to long lines and delays for those boarding. But later in the afternoon all was resolved. Note to self: Always show up later in the afternoon. Queens Grill: This was our first time in Queens. We enjoyed the extra space in our stateroom (see review below). The Queens Grill dining room and food quality was underwhelming. The dinner dishes were mostly traditional cruise ship food, done well, but with no special or modern touches. They will try to make a special dinner for you, if you order in advance and they have the ingredients. There is a special menu available for those who order at lunch time, but it is confined to traditional dishes like Dover sole, rack of lamb, and Chateaubriand, nothing modern. They make a big deal of finishing the preparation on a trolley brought to your table. A bit too lah-dee-dah and old fashioned for our tastes. We were a bit shocked that the menu at breakfast and lunch matched the menu for Britannia and the food quality was often less than fabulous. Post Re-Imagining: We had crossed immediately after the renovations in June, and now found that things had settled down and actually improved a bit. No more balls on lint on the new carpets. The ship is truly beautiful, and much improved in the decor in the staterooms, the new Carinthia Room, and the re-design of Kings Court. Note that uneven and spongy flooring seems to be returning especially outside the Golden Lion Pub. Kings Court: While the re-design has improved visuals and traffic flow immensely, we still find Kings Court to be the weakest link on the ship. Re-imagining has not brought any improvement in food quality, and in fact, it seems as though the food is exactly the same as when we first sailed on the QM2 7 years ago. Tasteless cheeses, poor selection of fresh fruit, mediocre salad bar, blah pizza slices, and inexplicable pre-prepared hamburgers and hot dogs sitting under heat lamps It's a very mediocre buffet and we try to avoid it as much as possible. We dearly love the QM2 and will return in December, and again in June, 2017. It's not a perfect cruise experience, but remains a lovely way to cross the Atlantic. Read Less
Sail Date October 2016
As always I read these wonderful reviews on here so I feel I need to send you my feedback about my QM2 transatlantic last week. Well, I had a brilliant time and loved every minute of it. Ship is in very good shape indeed. Personally ... Read More
As always I read these wonderful reviews on here so I feel I need to send you my feedback about my QM2 transatlantic last week. Well, I had a brilliant time and loved every minute of it. Ship is in very good shape indeed. Personally I really liked the new carpets etc compared to the old ones. I felt the ship has started to develop a personality by itself compared to 8 years ago. I had a single balcony cabin (double single occupancy) with obstructed view. It was really obstructed, however I loved the space and the daylight compared to an inside cabin . A balcony is not really necessary on a TA but nice to have. Jerel was an excellent cabin steward, the cabin was spotless. I felt really at home there to relax or nap certain hours of the day. Fellow passengers were really nice and I enjoyed their company. i had a great table for dinner with really nice table mates who made me feel good. I made an effort to share tables for breakfast and lunch in the Britannia and it was always to pleasure to do so. QM2 on TA does attract a different clientele than a regular cruise ship and I heard some very interesting stories from a lot of different people. The LGBT cocktail hour in the Commodore Lounge was always very well attended and I went there every day. Considering my last Cunard voyage ws 8 years ago and having read a lot of “standards are dropping” articles for me it really hasn’t. Service and food were very good and on the same level as before. Couldn’t really find a weak spot, mind you I wasn’t looking for it either. Cabin service excellent, room service every day spot on time and dining room service very well organised. Embarkation in Southampton went really smooth. I arrived by 1130AM and was given a check in number A1 just after the Grills and Priority people. and was on board in a breeze by 1210. Cabin steward allowed me to store my bags in my room and lunch was ready. I normally never do buffets however Kings Court improved dramatically compared to before. The Carinthia Lounge is a big success even though I already saw some wear and tear on the hot seats next to the windows. Library assistants were very helpful. I loved going there every day. The weather was good, a little chilly and a little bumpy on the second and third day. (I had hoped for more stormy weather) I noticed again how incredible seaworthy QM2 is as at times you hardly noticed any movement as all. One thing which was vey badly organised was disembarkation in Brooklyn. I think this was not Cunard’s fault as it seems only half of the required immigration officers showed up. I booked a transfer to Penn Station and left the ship an hour late. In the terminal you had to collect your bags and queue up in a long line with these bags for another hour. All very inefficient and terminal staff didn’t seem to have an proper overview either. Once cleared it was a little hard to find the proper coach. I ended up with other people at the wrong one and a woman (fellow passenger) started loading our bags. Probably to help, however it was the wrong coach and it took a lot of effect to retrieve them again. Next time I would definitely take early self disembarkation as I even saw Grills guest lining up with their bags for a long time. I still find it very unfortunate QM2 doesn’t dock at Manhattan anymore which is so much easier. However I understand the logic behind the decision to move to Red Hook Read Less
Sail Date September 2016
We had a wonderful time on our recent voyage on the Queen Mary 2. For a more detailed daily description please see the Cunard Forum for our daily reports titled “Join Pete and Judy on their FIRST crossing on the Queen Mary 2”. We ... Read More
We had a wonderful time on our recent voyage on the Queen Mary 2. For a more detailed daily description please see the Cunard Forum for our daily reports titled “Join Pete and Judy on their FIRST crossing on the Queen Mary 2”. We are experienced travelers and cruisers in our 60’s with most of our cruise time on Holland America and Princess, with a few cruises on Celebrity, NCL, RCI and Viking. The Queen Mary is now permanently moored in Long Beach where it is a museum, hotel and event center. My father sailed on the Queen Mary when he returned from WW II back in 1945. It is also where Judy and I spent our Honeymoon so it will always be a special ship to us. While cruising on the Queen Mary is no longer possible, we decided to try the next best thing and sail on the Queen Mary 2 on her iconic voyage – a westbound crossing. Why westbound? You get an extra hour of sleep each night for 5 of the nights and you get to sail into New York Harbor and see the Statue of Liberty the way she was intended to be seen, from a ship arriving from Europe. Our cruise – er, voyage – started in Hamburg, Germany, and would have a single port visit in Southampton before continuing the crossing to New York City. One thing you learn quickly on the Queen Mary 2 is that she is not a cruise ship but an ocean liner and great pride is taken in pointing that out whenever they have the chance. Cunard vessels also go on voyages, not cruises, and have an entertainment director, not a cruise director. As a final note, the QM2 is an OCEANLINER, not a cruise ship which make her seakeeping abilities much superior to a typical cruise ship. The seas picked up quite a bit as we closed on NYC and the remnants of Hurricane Hermine, but we sailed along much smoother that I would have expected on another vessel. SUMMARY We loved the QM2 and plan to sail again on her, particularly on another crossing. The prices of some of the crossings can be competitive with business class airfare which makes taking the QM2 to Europe an alternative worth considering If you have the time. By their nature, a “Crossing” is all sea days which will often feature a special theme or guest like Fashion Week or Jazz legend Herbie Hancock. The Cunard website will feature these special crossings on their web site. Other features of the QM2 we enjoyed include: • Formal night means Formal night. Tuxedos required in all public areas after 6pm (except the Kings Court) and we found almost 100% compliance. Every other night is informal night which on the QM2 means jacket required, tie optional. • The large central hallway presents a grand appearance and allows you to quickly get around without weaving thru the casino or lounges. • 34 musicians are on the ship and you will find live music everywhere. In addition to the Royal Court theatre orchestra there is another wonderful 7-8 piece orchestra in the Queens room playing ball room dance music nightly. On one night, the two bands joined forces for a Big Band night. If you like ball room dancing, I can’t think of a more accommodating ship. The QM2 has the largest dance floor at sea and is one of the few ships with dance hosts on such short cruises. • The lounges are busy after midnight. For a ship with an older demographic, this was pretty amazing. On many ships catering to older clientele, the bars and lounges can become ghost towns after 9pm. We found most of the QM2 bars and lounges comfortably full until past midnight. • There is a nice suite of classrooms in the Connexions area and the theatre, “Illuminations”, which is also used as a Planetarium and a lecture space is another nice venue. Plenty of enrichment activities, classes and lectures available. • The Photo Gallery features large flat screen monitors which makes finding your pictures easier than wandering up and down rows of photos trying to find your picture. • The weather wasn’t great so we didn’t spend much time outside or use the pools. • While the ship carries 2600 passengers, it never feels crowded and there was rarely much of a line for anything. Our voyage had 1000 Brits, 600 Americans and 400 Germans. • Afternoon Tea features a live string quartet and is quite elegant. We went twice. • While still slow, Internet was faster than on other ships, but the per minute cost was a little higher. • Lounges are not taken over by artwork in preparation for Art Auctions. There are not Art Auctions on the QM2. A few negatives: • The casino floor space was cut in half during the remastering and they removed the poker table. This may be a pro depending on your point of view, but I missed not having a poker table. Note: It was advertised as the largest casino at sea before remastering, but no more. However, no one was forced to walk thru the casino to get anywhere. • A pet peeve of mine – no room service on disembarkation day coupled with a requirement to vacate your cabin by 8:30 am. • On board purchases, from drinks to photos, to spa services seem to be 10 – 20% more than on Holland America. For example a men’s haircut on the QM2 was $38 ($25 on HAL). A few more details CHECK IN Check in at the Hamburg cruise terminal was unremarkable. There were 9 check in stations for most passengers with an additional 3 set aside for suite passengers and others at the Platinum or Diamond loyalty level. We arrived around noon, which was probably the peak check in time and waited about 1 hour to get to the head of the line. Once we checked in, there wasn’t any line for security and we were quickly onboard. The pre-voyage photo was taken on the ship in the Grand Lobby instead of inside the cruise terminal. We enjoy embarkation photos and find they make a wonderful memento of our cruise. After our photo we were on our way to our cabin. Our first impression of the ship was wow! The Grand Lobby is spectacular. One feature that is quite striking is the height and width of the central hallway on Decks 2 and 3. Most cruise ships usually have parallel hallways on either side of a central core and you are generally required to pass thru the casino and other lounges to get most anywhere. On the QM2 the central hallways are Decks 2 and 3 extending forward and aft from the Grand Lobby with the Britannia Dining Room at one end and the Royal Court Theatre at the other. This central hallway is very wide and very high and runs along various lounges and eating venues, but you are not required to pass thru any of them to get anywhere and people in the various lounges are not distracted by people in transit. THE CABIN By the time we got to our cabin, our bags were already waiting for us. We chose Cabin 6036 which is one of the larger oceanviews since it is adjacent to the balcony cabins nearby. You end up with the space of the balcony only inside your cabin. If you carefully review the deck plans you can find other cabins like these. Although the cabin could have accommodated more closet space, there isn’t any more storage in these larger cabins. The cabin was newly remastered with a flat screen TV and carpeting. The bathroom was not upgraded and had a shower only, no tub, which was fine with us. As a sign of how the times have changed there was a built in ashtray next to the toilet. All cabins and balconies are no smoking on the QM2. The room had a small refrigerator stocked with a few sodas and beer at reasonable prices (as far as a mini bar goes) and there was plenty of room to add your own items if necessary. The flat screen TV has HDMI inputs and a USB input. There isn’t a DVD player, but if you have a USB stick that contains movies then this TV is capable of playing them. A note of caution – some TVs in some rooms were bolted to the walls and I wasn’t able to check if you could still access the rear input ports on these TV’s. If using these ports is important to you then it may be wise to bring along a USB and HDMI angle adapter which are available from many places – search for HDMI or USB angle adapter and you will find them. There were quite a few selections on the TV, with all the cable news outlets represented: CNN, FOX , MSNBC, and Sky News. Like most ships these days, only the most pressing of safety announcements are broadcast inside the cabins. There is one of the channels, that plays all the announcements so if you quickly flip to this channel, you can avoid having to open your door to hear what is being said. A TV guide that covers your entire voyage should be waiting for you in your cabin or delivered the next morning. Your cabin will have the usual booklet with all the safety features along with a room service menu and services available onboard. The cabin has both North American electrical outlets and UK electrical outlets, bring an adapter and you will have access to an extra outlet. Another nice touch was a kettle that will make hot water along with an assortment of instant coffee and teas. We were surprised to find clothes hangers that don’t have any hooks on them that require a matching adapter on the hangar rod. The other closet didn’t have any hangars at all, but our cabin steward brought some more once we asked. Our Cabin Steward didn’t have an assistant, or at least one that he mentioned. Another observation was that the cabin stewards worked from carts (containing spare towels & supplies) in the hallways similar to what you would find in use by room service personnel in hotels. The bathroom has a nice selection of soaps, shampoos and conditioners in small sizes, as opposed to dispensers on the walls of the shower you find on other lines. Water pressure was fine and the temperature was easy to control with a thermostatic valve in addition to the water volume control. There is a digital thermostat to control cabin air temperature and it worked fine. Our cabin was directly below the Deck 7 promenade and we only heard footsteps a few times, not often enough where it became a nuisance. One time when I left the room and looked at the foot traffic on the promenade, I was surprised to see how busy it was while I had heard nothing below in our cabin. I can only surmise that the few times I heard footsteps it must have been walkers wearing very hard heels or boots. THE FOOD All of our breakfasts were from room service and our dinners were in the Britannia dining room (late seating). For lunch we ate in the Kings Court, Chefs Galley, Golden Lion Pub and room service. We tried the Hot Chocolate and a desert at Sir Samuels in addition to attending two afternoon teas in the Queens Room. The food was excellent in every venue and our only disappointment was that we didn’t have an opportunity to try the Verandah Restaurant and the Boardwalk Café. The Boardwalk Cafe was never open during our voyage since it requires nice weather which is less likely to occur on a crossing due to the prevailing winds and cooler temperatures normally found on a crossing. BREAKFAST Room service breakfast is our standard for all our cruises. The QM2 did not disappoint with its wonderful hang tag menu of hot and cold choices. I was pleasantly surprised that it was possible to write in items like Eggs Benedict, waffles or French toast and had them all delivered the next morning. All of our breakfasts were delivered hot and on time. One day I went to the Kings Court for Breakfast and found a wide variety of choices, everything from eggs benedict, fried eggs and omelets to order, cold cereal, oatmeal, a variety of breakfast meats, fried tomatoes and sautéed mushrooms. The Kings Galley (Aft) is home to pancakes, waffles and French toast in addition to eggs and other selections. We never went to the Britannia Dining Room for breakfast. LUNCH The Carinthia Lounge has a small buffet with a few sandwiches and other light fare and is a very relaxing place to linger with friends over a light lunch. Beverages are available for sale from the bar or otherwise you have to get something from the beverage bar in the Kings Court. The Kings Galley is the place for burgers, hot dogs and pre-made sandwiches. I stopped by here a few times for something quick and the burgers were hot and good. There were always some empty tables and one time the Captain and his wife sat down nearby for a quick bite. Kings Court (aft), which is right next to the Chefs Galley, serves pizza and pasta in addition to salads and desserts. I never tried the pizza, but it certainly looked delicious. The main Kings Court Buffet had a wide variety of hot and cold selections. The center section has breads and desserts while the aft buffets have sushi, salads, meats and cheeses. Soft serve ice cream is available from machines on both the port and starboard side and is very good. There are four beverage stations serving complimentary coffee, tea, orange juice, lemonade, apple juice and cranberry juice. One of the four stations serves iced tea instead of lemonade. I found the various buffet stations not very crowded and easy to get around even during busier times. It did take about 10 minutes of wandering around the Kings Court, Chefs Galley and Kings Court Aft to understand what was offered in the various areas. We are a big fan of Fish and Chips and we enjoyed two lunches in the Golden Lion Pub. The place is packed when it opens at 12 so be prepared to wait until the first wave gets thru the kitchen. People tend to linger here and this was the only venue where there was a little trouble finding a table from time to time. Lunch is available in the Britannia Dining room, but we never ate there. AFTERNOON TEA DINNER We ate all our dinners in the Britannia Dining room at an oval table for eight. We find that an 8 top is a good size as it allows even people sitting across from one another to have a conversation. The menus offered 6 choices for starters, entrees and desert. Not listed, but I have been informed by others, there are some always available options like salmon or chicken, but they are not listed on the menu. There is not a separate desert menu as they are listed on the main menu and when it is time for your desert selection they pass around the original menu once again. FOOD SUMMARY We enjoyed the food very much and it was typical of our experience on most other cruise lines. Trying to review food is something that I don’t spend much time on as it is so subjective and can vary somewhat from day to day. My general observation was that the food on the QM2 was excellent and about the same as you would find on any other cruise line in this price range. ENTERTAINMENT The QM2 presents the typical type of entertainment found on many cruise lines. They have a house cast of singers and dancers which are augmented by guest entertainers of the usual genres. Original singers, comedians, tribute singers and novelty acts. ROYAL COURT THEATRE Queen Mary 2’s main stage is the Royal Court Theatre (RCT), a large theatre with 2 levels. One of the new features from the remastering was the installation of a large video flat screen behind the stage which can display city scenes and other images to support the production show taking place. The theatre is beautiful and has wonderful sight lines and acoustics. We never had trouble finding a seat for any show or lecture, although a few events were pretty full, we were able to find seats off to the side which still provided a good view of the stage. The Royal Court Theatre Singers and Dancers presented 2 excellent production shows, with the second show called, “Rhythm of the Night”, that made full use of the newly installed video wall. The late shows were at 10:30 and were surprisingly well attended. QUEENS ROOM The Queens Room is a large ballroom with the largest dancefloor at sea. The ceiling is high and the room is very open and a perfect venue for parties and balls. You can expect 3 formal nights on a Crossing with 2 of the 3 being themed balls. CASINO Small – no poker table, but $3 minimums on card games during the day and $5 at night. SHOPS A nice selection of shops selling the stuff you would expect. If you forgot to bring your formal wear, they sell tuxedos and they are also available for rent. LIBRARY This library is huge with over 10,000 books and is the largest library on any ship sailing today. ART GALLERY The QM2 doesn’t have Art Auctions found on other lines, but sells art thru its Art Gallery during scheduled shows. The Art Gallery is on the way to the Queens Room and you almost have to walk thru to get there, but you are not bombarded with sales pitches along the way and browsing the collection is interesting and the art displayed changes frequently. Read Less
Sail Date August 2016
Embarkation was quick and easy. Our room was ready and was overall impressed with the efficiency. Although this ship has recently undergone a remastering and will always be the Icon of the Seas - we still found it tired looking. I am ... Read More
Embarkation was quick and easy. Our room was ready and was overall impressed with the efficiency. Although this ship has recently undergone a remastering and will always be the Icon of the Seas - we still found it tired looking. I am not sure what the remastering included - but we had a 2 year old Daily Itinerary stuck between the artwork on the wall above our bed to stop it rattling. Evidently - they don't dust picture frames. The food in the Kings Court is akin to Luby's Cafeteria. Some days its ok - other days it looks remarkably like last night/this mornings left overs. Not at all impressed. The addition of the Godiva Lounge was our saving grace - the stodgy treacle pudding and vanilla sauce (custard that wasn't thick enough.........) was way too much for us on a hot sunny day on the ocean. So we took ourselves to Godiva for something cooler and more refreshing. The Lion pub is the Lion pub. Doesn't quite make it as a pub - but it is a nice place to meet people and while away on evening and the hostess "in charge" of introducing the entertainment did a wonderful job of keeping everyone engaged in a fun way - without demanding that everyone get involved. All in all, sad to say - we use the QMll as a means to get to England without jet lag and nothing more. Read Less
Sail Date July 2016
We were on the post-remastering cruise for the QM2, boarding in Hamburg immediately after the dry dock. We love the QM2 and love the experience of transatlantic crossings. This was our 20th cruise and our 6th time on Cunard. ... Read More
We were on the post-remastering cruise for the QM2, boarding in Hamburg immediately after the dry dock. We love the QM2 and love the experience of transatlantic crossings. This was our 20th cruise and our 6th time on Cunard. Re-Mastered Ocean Liner: The re-mastering was largely a success. The cabins have a more modern and subdued color scheme. New carpets throughout the ship, most with classy designs. The old problem of spongy holes in the carpets seems to have been fixed. The new furniture and design in the Carpathia Lounge and Kings Court are all beautiful and inviting. We did not like the changes in the atrium lobby so much as it now looks like a tired hotel lobby from the 70s. Food: We were in Princess Grill for the first time and enjoyed the food very much. It was old-fashioned cruise line cuisine done very well. We had lunch and dinner one time each in the new Verandah restaurant, enjoyed both meals, and recommend the experience for a little splurge. Verandah's cuisine is quite modern and inventive, much like fine dining in a major world city. But while the King's Court design had been re-mastered, the food had not been and was pretty much the same as before and as in the buffet on all Cunard ships. In fact I think Cunard has standardized it across the line. Kings Court food was so mediocre that we tried it only once and never went back. Service: Adequate. All bar and drinks staff did a great job. Abelardo, the sommelier in Princess Grill was outstanding. Unfortunately we had the worst cabin steward of all of our cruise experiences. Day after day, things would be not quite right and communications were poor. Service in Princess Grill (other than Abelardo) was just OK, not close to a luxury level. Note that the pillow menu is no longer available in Princess Grill cabins, even though Cunard's PR info claims that it is a benefit at the Princess level. And note that it is no longer possible to order off-menu in Princess Grill. Queens Grill yes, but not possible in Princess. Entertainment: Loved, loved, loved the jazz performances in the Chart Room, our favorite room on board. Enjoyed the guest performances by the Overtones and the Beatles tribute band. But the big shows ("Rhythm of the Night") were the same-old same-old fare on all cruise ships, not our cup of tea, and we did not stay. Internet: Extremely slow, much slower than other cruise lines. We roamed the ship trying to find a WIFI hot spot that was truly "hot." The best we found was only mediocre, and it was impossible to deal with files that were at all large. The service was completely turned off at midnight on the last night, so those of us with remaining minutes lost them, and I was unable to conduct vital business to make arrangements for our arrival in New York. Customers were pissed off. Embarkation in Hamburg: Again I reiterate that we love the QM2, love crossings, and we have booked another. But I feel obligated to warn people about the terrible job Cunard does at embarkations. We had a substantial delay in Hamburg, and since we have also experiences big delays in New York, Los Angeles, and Cape Town (the worst, 3 hours!), it now feels like a clean sweep. Once again, systems were not ready, hundreds of people arrived with no place to sit, no refreshments, no organization. The lines were huge and chaotic and Cunard sent only one staff person out to manage the hundreds of passengers. No announcements, no explanations of what was wrong. We have never ever experienced anything like this on the other 7 or 8 lines we have cruised and where you pretty much step out of your taxi and walk on board the ship. This chaos and delay seems to be a trademark of the Cunard experience. Staying on Board in Southampton: As we were in transit and the weather in Southampton was grey and rainy (big surprise!), we decided to stay on board. The process was a total disaster and breakdown. First we received no written information on what we should do, apparently an oversight of our cabin steward or housekeeping. The concierge assured us that all we needed to do was get our passports stamped by UK immigration officials on board and recommended that we wait until most passengers had disembarked. So at 10:30 we went to the immigration guy who stamped our passports. Then a second immigration official insisted that we exit the ship and pushed us toward the Cunard staff who were scanning key cards for those leaving. The second official told us that we could immediately re-board. Over our protests, we followed along like good soldiers and were forced to make a complete exit down to the Southampton dock where Cunard was throwing a champagne party for travel agents to promote the re-mastered ship. We went completely through the layers of security to re-board the ship, only to be confronted again by the same immigration official who told us that we could not re-board. I reminded her that she had told us 15 minutes earlier that we could re-board, but she seemed to have amnesia. The Cunard staff did not know what to do, and it was chaotic as there were now several disabled passengers who wanted to stay on board, but who were being forced to exit. Cunard staff did manage to herd us into a holding pen in champagne lounge (alas, no bubbly available, not even any water), and our unhappy group were told that Cunard had no idea how long we would be jailed there. A number of us made a very vocal protest, and eventually Cunard staff went around the lounge and wrote down our names and cabin numbers, and once that was complete, allowed us to re-enter the rest of the ship. So while embarkation and the Southampton debacle were unacceptable, we will be returning to Cunard and the QM2, mostly because we love the ship. We wish that we could love certain parts of the experience. Cunard seems to devote resources to marketing and PR (champagne parties for travel agents, glossy brochures full of handsome models), but often has only mediocre follow through with its actual delivery. But in spite of this, we will be back. Read Less
Sail Date June 2016
Chose this cruise because they cancelled the earlier Victoria sailing and we wanted to cruise back to the states just having completed a Costa cruise. We were celebrating our 60th Anniversary/and 80th birthdays. Because there was a lapse ... Read More
Chose this cruise because they cancelled the earlier Victoria sailing and we wanted to cruise back to the states just having completed a Costa cruise. We were celebrating our 60th Anniversary/and 80th birthdays. Because there was a lapse in time between Costa and joining QM2 we drove to Italy and "killed time" there before joining the Hamburg departure. QM2 had just completed being remastered [refitted/upgraded/new engines/etc.] in Hamburg. It was to spend the two days to Southampton as a trial run. All was perfect on the trial run. Embarkation was the pits. Surprising since Cunard typically has its act together. For people like us, traveling overseas for over three months with a lot of luggage and being allowed 2 ea. 70 lb. suitcase flying business class the apparently new (?) weight restriction by Cunard on suitcases was a problem. Regardless of which category, you are restricted to 44lbs. maximum weight per individual bag! The "threat" in the notice that if you exceed that weight, you will have to meet the weight limit (getting on/off) before they will touch your bag! The aforementioned is not consistent with what they have posted on the Internet. Bottom line here is to insure you meet whatever the requirement is. (Rather than be stressed or have to deal with the bureaucracy, we bought two suitcases [on sale] and activated the two duffle bags we had in reserve in the four suitcases we started with...and yes, we had two had carry too.) The cabin was freshly painted with new carpeting. Cabin steward was exceptional. Cabin was Ok considering we weren't traveling an upper class. Had a nice balcony. The bathroom was miniscule. Dining room was fine. Their alternative dining was excellent! Every three days they "changed" the menu in the non "fine-dining" alternative dining room to cater to a different cuisine at a reasonable extra charge. The "fine dining" alternative was a bit pricey but worth it. We typically ate breakfast and lunch in their Lido (buffet) which was recently renovated. They did a good job. You have to check out all the different serving stations. It is a plus. Service was excellent. Seating was better than usual but still not always able to fined. The ship had 4 formals. On non-formal nights men in jackets/tie optional. The formal nights were disappointing!!! Travelers ado not adhere to the dress code and the ship doesn't enforce the dress code. This trend is apparent on other cruise lines (like Costa and Princess). Entertainment was overall excellent. Seating is mostly raised so views are OK. Shopping on board was less than thrilling. Lots of special sales to reduce inventory. Disembarking: was at the Brooklyn terminal. You are given colored luggage tags based on what you advised your schedule. I had arranged a limo from the Internet to take us to JFK to get a car; canceled it and used transportation through the Shore Excursion. (Thought it would be "safer" but either way is fine). For planning you were told allow two hours from leaving the ship to get to whatever transportation. The good news is that your luggage is in the terminal in groups corresponding to the color; the bad news is that the ship's porters are apparently color blind since our luggage wasn't in the correct "color pile" it was supposed to be. It turns out that the luggage is first brought ashore by color; having completed then it is brought ashore by numbered decks. Our missing piece, properly tagged, was with the wrong group ((deck 6). Having gotten our luggage and slowly got through customs/immigration finding the limo was a bit of a challenge since there was no one holding a placard w/our name...but found where the ships arranged JFK limos were and off we went. Note that there are porters in the terminal. The ship also offers white glove service which is shipping your luggage to wherever at a cost but you don't have to lug it anyplace. FYI the nearest car rental is Avis in Brooklyn at a place it is said difficult to find, which is why we opted for JFK since also we'd be returning the car to an airport (Newark). Bottom line: Cunard is (I believe) the only cruise line offering transatlantic crossings all year long as opposed to the other lines only when repositioning. For that reason it is worth the cost (although the cost is more pricey than others). Read Less
Sail Date June 2016
We had heard how wonderful Cunard were and how much better than all their rivals. We should have seen a red light when our first two encounters were being told to board a few hours later than planned due to novovirus being rampant on the ... Read More
We had heard how wonderful Cunard were and how much better than all their rivals. We should have seen a red light when our first two encounters were being told to board a few hours later than planned due to novovirus being rampant on the boat and that the boat was no longer calling at Sharm el Sheik (on our itinerary). This was our 16th cruise in 5 years and we were both so looking forward to the experience. However in every department in which we had been led to believe that Cunard excelled, they failed. Now being able to make the choice, give me the honesty of Thomson's any day. There was a deeply unpleasant smell of sewers and drains on the Lido deck, with lots of flies outside the lavatories by the burger kitchen. Why it was necessary to be painting parts of the Lido deck during the Suez transit was beyond me, also cleaning the windows of the Brittania restaurant during dinner service, and why close the pool all day when the boat was in port at the extremely hot Cochin, also shutting off one set of stairs between 9th and 10th decks for painting for the best part of three days. The food was seriously not good, with most things very salty and the meats being bad cuts and tough. The excursions were a complete rip-off. I booked three for about £450....the first being in Vietnam....after three hours we were still waiting, whilst being told by Cunard staff to keep 'cool and BUY bottles of water @ $1 each. We gave up on this outing. The second one was Muscat, where and when we were dropped at three different locations from a coach to be on our own for about 45 minutes at each (£120 give or take)....and finally Wadi Rum, which was a bit of burnt chicken in a tourist trap, again over priced, and where the guide on the coach refused to drop us in Aqaba (where the boat had shuttle buses taking passengers to) and a Cunard employee on the coach refused to help or call the boat to seek permission. In Dubai, a woman in a position of authority with the boat entertainment was handing out transit cards, and we asked her details of the shuttle bus return times...and she told us she had no idea...'ask the driver'. She was also soon to do a 'live commentary' during the transit of the Dardanelles, none of which could be deciphered due to her mike. The entertainment...not good! The choice of films was odd...the best and most recent were shown on port days when no-one would attend. The screening of 'Suffragette' broke down three times, and one film never even began, but it took a member of the audience to find out that the film would not be shown. For the entire cruise, the left hand side of the screen was completely covered by a yellow and green blur. The captain of the boat kept telling us how honored we should feel to be on a boat bearing its name in the year of the Queen's 90th birthday. No mention of us having had to pay Cunard for 'the privilege'.....oh, well. I wish I felt differently because the awful thing is that I had already booked another Cunard cruise for later this year. Read Less
Sail Date March 2016
Background: I am no stranger to QM2, this is my 9th crossing on her but the first in the middle of winter. Queen Mary 2 was built to be a versatile ship designed to be used both for crossing the North Atlantic at will and also adaptable ... Read More
Background: I am no stranger to QM2, this is my 9th crossing on her but the first in the middle of winter. Queen Mary 2 was built to be a versatile ship designed to be used both for crossing the North Atlantic at will and also adaptable as a cruise ship. My experience with her as a cruise ship is limited and it is not one of my favorites in that role but is designed to thrive on Atlantic crossings. Weather on the North Atlantic is always variable but especially in winter and we had heavy seas, strong winds, and cold temperatures, but QM2 is built to handle all with ease. There was not much chance to sit outside but plenty to do inside. Staterooms: As on most of my QM2 voyages I was in an inside stateroom, and most of them are pretty similar. Room 5045 is forward to midship and was compact but comfortable. Storage was good in the cabin but a bit limited in the bathroom. All Cunard rooms except for the Grills have only a shower, but no tub. The room was equipped with 2 UK and 2 US outlets at the desk, and a 3rd slightly obscured outlet behind the TV. QM2 has generous public spaces inside (and out, although the outside spaces didn’t get much use in January), and the cabin was more than sufficient. Dining: 85% of QM2 passengers dine in the Britannia Restaurant, a grand 2-level space midship, low to the water for maximum stability. There are 2 fixed dinner seatings: 6PM and 8:30 PM. The food was excellent and service was personal and attentive. There is open seating for breakfast and lunch, except that lunch is not served on embarkation day. There are 3 smaller restaurants for those in the highest level cabins. Britannia Club is in a small room in the corner of the Britannia Restaurant; Princess Grill and Queens Grill are located on deck 7. Passengers in those top 3 restaurants have a fixed table with the same waiters for each meal but may arrive and dine at any time within about a 3-hour window for each meal. The menu choices get a little wider with each successive level of restaurant but the base Britannia dining starts at quite a high standard. The casual dining option is called Kings Court. It is basically divided into 4 quadrants with 3 sections having similar equipment but somewhat different menus and hours of operation. The 4th quadrant is mostly an exclusive lounge for Grills guests but also has Chef’s Galley, a small space where healthy items are served for breakfast and burgers and pizza are served for lunch. In the evening one of the sections of Kings Court is converted to a specialty restaurant with table service and a small cover charge. The specialty restaurant is called Todd English and serves an upscale lunch and dinner. I did not dine there on this crossing. There is also a small space called Boardwalk Café which serves burgers and other casual fare with al fresco dining. It is very weather dependent and I don’t think there was even an attempt to open it on my winter crossing. Activities and entertainment: In the evening there are several venues featuring multiple varieties of musical entertainment, and a daily presentation in the stunning Royal Court Theater. The Royal Cunard Singers and Dancers consisted of 4 singers and 12 dancers and put on excellent shows, although frequent cruisers may have seen them several times. Other evening venues included the Commodore Club, Chart Room, Golden Lion Pub, and Winter Garden, each generally with some form of live music as well as G32 with a DJ.. Children: There were few children but there does appear to be a well run children’s program. Enrichment: The Cunard Insights enrichment program is always a Cunard strength. This crossing was the inaugural effort in a partnership with the New York Times. There were 5 speakers from the times ranging from very good to excellent, and they covered a variety of topics, usually but not always related to their duties at the newspaper. I did see one possible caution, the Times takes a group of their readers. These people seemed to have some extra access to the presenters. They still seemed to be quite accessible to regular passengers, but the situation needs to be watched in future crossings. Disembarkation: One of the unique features of an Eastbound Cunard crossing is that a UK border agent makes the crossing and does immigration inspections during the voyage. Lines can be briefly long, but the agent’s hours are long enough that one can generally find a time with no lines. With the immigration process completed in advance you essentially just pick up your luggage and go. Disembarkation is by deck, and the process takes a couple of hours from about 8 to 10 AM, but once your group is called things move quite quickly. Summary: I had thought I would hold off on a Queen Mary 2 review until my mid-winter crossing, but it wasn’t all that different from a summer crossing. The crossing turned out to be an excellent showcase of Queen Mary 2's unique strengths, both in her ability to handle all weather conditions, and in the quality of her programs in indoor activities. Read Less
Sail Date January 2016
One complaint: Natalie Cole cancelled for this Blue Note Jazz Cruise and we were among the passengers who were not informed ahead of time. Confusion: a last minute change from 4 formal nights to one formal night. OVERALL, this crossing ... Read More
One complaint: Natalie Cole cancelled for this Blue Note Jazz Cruise and we were among the passengers who were not informed ahead of time. Confusion: a last minute change from 4 formal nights to one formal night. OVERALL, this crossing was the best, our 3rd on Cunard. The cordial staff, carefully prepared food overall, whether in Brittannia, buffet or pub, it truly was delightful. Smooth sailing. Dolphins! Harvey Bernstein taught and directed good bridge, Freda Alschuler excellent water color painting. The Halloween Ball was great fun, big band night the best. But the amazing part of the cruise was the jazz show starring Gregory Porter -- a truly professional and first class music show. Short but good. Also the individual jazz artists in various venues were great -- not to forget Dixieland by the house band in the winter garden. Read Less
Sail Date October 2015
It was nice to be a part of history, and the food was quite better. The grandness one sees is fake, however. For example, the handrails in the too-long passenger corridors are plastic-laminate covered plastic poles that are peeling. There ... Read More
It was nice to be a part of history, and the food was quite better. The grandness one sees is fake, however. For example, the handrails in the too-long passenger corridors are plastic-laminate covered plastic poles that are peeling. There is black mold in the tile grout of the bathrooms. Attendants do a poor job of cleaning beyond cursory wipes. To be truly grand, it needs to be real and pristine, or at least real and real clean. It was disappointing enough to ensure never being selected again for even basic transportation. Cunard makes RC look better. Got quickly tired of the baking-soda carpet vacuum sprinkle smell, and made me ashamed I used to use that 20 years ago. Lavender Surprise smells like 'Surprised to Be Alive' after the first 817 applications and vacuum-ups. It would be a fun time, they said. It would be, IF I HAD ONE. Cunard had one job to do, one. Ok, well they did do that one. Just poorly. The dining room head manager was a snob that refused to help us with the muster drill because neither of us got all of the information that blared out on the speakers, even when it was pointed out to him that I am hearing-impaired. He said "just copy what everybody else does". Well maybe he's right, I should copy him and be an arrogant snob that doesn't give a toss, but he was supposed to be working for Cunard, I was supposed to be the snobby passenger with my nose up in the air but I could not get over the Lavender Surprise yet. It would be grand, they said. Grand! Well it was a grand pile of ______. Other than that, it was a pleasant time partaking in oxygen consumption. Very nice oxygen it was. IF I HAD GOTTEN ENOUGH. The embarkation and disembarkation was the first time experiencing what it must be like to wait 980 years in the lobby of the spirit realm as portrayed in the movie Beetlejuice. It made me wanted to say his name three times, just to make any progress, even if only one inch. Went to the bathroom three times as exercise just to keep the blood under my fingernails circulating. Mind you, however, the boat did stay on top of the water, despite the sinking feeling. Rose, promise me you will have thousands of babies and when they grow up promise me they will never sail Cunard as I want you to be happy, I want them to be happy, I want everyone to live on, and on - and not go on and on about it like I do. We did see a whale towards the end of the journey as we approached the coast of America. It was the second time experiencing such a sight on the same cruise. Unfortunately the first time was just the stateroom mirror. The day before the last day, there was an injury in the laundry room, an employee got hurt. He got hurt bad enough that the US Coast Guard sent a helicopter and a plane to do a medical evacuation. They would not let us out onto Deck 6 outside to see what was going on. Do suspect they knew we would try to catch a ride with them, just to get off the boat one day sooner. Hope he is OK, though. I will have to stop here, before you feel like getting onto one of the Cunard Queens just to get away from this review. My wife and I met on the internet in 2001, got engaged in 2002, and married in 2003, and we now enjoy cruising together. Travel To Port of Embarkation We cruised to Barcelona, flew to Bristol, rode to Southampton, and embarked QM2 there. Hotel Info (if any) None - stayed with relatives in Tiverton for two days. Embarkation As stated previously, it was a long drawn-out unorganized process. A glance at other reviews show this to be correct. Stateroom 6295 on Deck 6 - the last cabin to the rear. Dining We did eat in the main dining room Brittania a couple of times, but enjoyed the King's Court Buffet more. Activities Watching the helicopter was fun, and the Planetarium was unique. Children's Clubs N/A - Do no have any children, despite being petulant at times. Staff & Service Food Staff and Service excellent for the most part, Dining and Stateroom Staff and Service not so much. Entertainment The Planetarium was good entertainment. The museum-like halls with pictures entertained as well. Shore Excursions There were no excursions, as it went from Southampton to New York with no stops. Disembarkation Almost as bad as Embarkation. Summary In all, we ain't gonna do this again. Read Less
Sail Date May 2015
We booked this trip as the 'holiday of a lifetime', it certainly was not. The cabin we were allocated 1041 had plumbing that did not always work, apparently because of the rough weather - this seemed to be a known problem, I ... Read More
We booked this trip as the 'holiday of a lifetime', it certainly was not. The cabin we were allocated 1041 had plumbing that did not always work, apparently because of the rough weather - this seemed to be a known problem, I would have paid more money not to have had this cabin had I known! The pursors office on the whole were unsympathetic (we are full so we cannot move you), they suggested writing a letter to the Head of Customer Services we did and received no reply. Eventually the problem seemed to be cleared and we were given a complementary bottle of wine but this was not handled well and left a very bad taste in the mouth.We were never honoured with a meeting with the Head of Customer Services. Some things about the cruise were good, some good speakers and occasionally good entertainment. The cabin steward was very good. The food was mediocre and the waiters uncaring, except to get rid of us so they could lay the table for breakfast as quickly as possible. There were many options that we were never offered, for the first week we were unaware that sweets were available with the coffee. We liked to have a brown roll with our meal, we were asked every night and often they still did not have them. A table for 6 was only a table for 6 on 2 occasions in spite of frequent requests. Small things but they could have made such a difference. Tinned fruit in the caribbean? In common with other reviewers we felt that Cunard were trying to extract every last penny from us, was this because they had to pay out a lot of money to cover late arrivals owing to the bad weather? There were so many small problems, the ship's newspaper was rarely accurate, obviously not read through before printing, once offering a discount on internet time which having tried to use we were told was 'a mistake'. We have cruised 5 times before with P&O or Princess, we believed the advertising and thought Cunard would be better - what a mistake.   Read Less
Sail Date January 2015
Left Southampton nearly 12 hours late, after a real mess up with the embarkation. 1000 passengers were held in a football stadium and the other 1000 were sent, after the stadium was full, to the terminal. That's where the chaos ... Read More
Left Southampton nearly 12 hours late, after a real mess up with the embarkation. 1000 passengers were held in a football stadium and the other 1000 were sent, after the stadium was full, to the terminal. That's where the chaos started, and no one seemed to know what to do......even the Director of Operations -Cunard. We finally got to our cabin at 2030hrs. Having been nearly 6 hrs in the terminal. $50 on board spend for EVERYONE was wrong, as only 50% of the passengers were affected? This incident left us and a lot of people around us very unhappy......we have all paid a lot of money for the privilege to be on the Queen Elizabeth. However, the crossing to NY was interesting......force 11 gales and 30 foot waves.....too much for some, but we enjoyed it all. Had a big problem with the internet charges on board. Although I had brought my minutes when I paid for my voyage in October, I was NEVER told that the charges were by the MINUTE and not by the second used. This is a racket, as in our case we paid for 270 min and only used 178 min...the difference was the overcharge of 112 min. When I brought this to the attention of the internet manager, he at first told me I was wrong and it didn't happen. On further evidence shown to him, a photo of the last internet page, which clearly showed the charges and the missing mins, he admitted that they did charge by the minute, but would not reimburse mine. I was not satisfied with this excuse and went to see the Purser.....I am afraid to say a one ringer, junior Purser, thought is was a good idea to shout back at me.....this incensed me further....I have since laid an official complaint with Cunard Southampton. This was never resolved and needs to be addressed by Cunard. All quests were complaining, but it would seem, accepted the situation. Stateroom: 8033, was on a slight corner, and gave us a larger cabin and balcony. This we had specially booked when we made our booking. The Stewardess was good and efficient. Dinning: We found this to be excellent in the Britannia Club. Our Steward, MARC was also excellent. We had two head waiters, both were outstanding. The wine steward ,we found to be very knowledgeable, witty, and entertaining. We used the Lido a few times, and we found it ok. The Veranda was excellent, both service and menu and food, well worth the extra surcharge. We also tried the alternative dinning for Asian food and alfresco dinning. Both very good. Entertainment" We found this to be poor. We did expect a high standard of shows, but only two evenings did they reach our expectations. We used the "boxes" on all occasions, and they are well worth the extra charge too. Shopping on board: Very limited and expensive. For some reason (I guess profit) Cunard will only allow you to buy duty free on board, for consumption on board, once every 30days......? However you can go ashore and buy as much as you like??? Shore excursions: Very expensive for what you get, Whiles the trips are good, the guides are poor, as you learn very little about the country you are in. We found it much better, and cheaper to go by ourselves. Met more local people, and saw more, at a fraction of the cost. Whale watching in La Hania really was appalling, as we were all sure, we saw the same 3 whales,3 times, all very close to the QE. How convenient for the guides. Tipping: We cancelled the daily tipping as soon as we got on board. 15% is added to every bill in all bars and restaurants and shops. We instead tipped our table and room stewards weekly throughout the cruise. We continued to get outstanding service from both of them throughout the voyage. Overall, we found the cruise a bit long for a first timer. The Queen Elizabeth is beautiful and by and large the crew were very good. However the Pursers department needs to learn what customer service is all about and not "speak down" to the older generations. Read Less
Sail Date January 2015
In October I found a good deal (interior, OV, and balcony all the same price) for the first 11 days of QE's 2015 World Voyage from Southampton to Fort Lauderdale. I let Cunard book my one-way airfare to London and got a great deal ... Read More
In October I found a good deal (interior, OV, and balcony all the same price) for the first 11 days of QE's 2015 World Voyage from Southampton to Fort Lauderdale. I let Cunard book my one-way airfare to London and got a great deal (about 20% of what booking airfare on my own). By the time I arrived in Southampton (two days early) there was already talk that QE might be delayed returning to Southampton. The day before we embarked Cunard notified us that there would be a delay and we were to go to St. Mary's Stadium instead of the terminal. Messages were sent by e-mail, text messages, and letters left in the major hotels. At the stadium, things were handled very well. At arrival, luggage was taken directly to the terminal. Although it was a long afternoon, we were well taken care of including visits from Cunard officials. It did not take long to get checked in, go through security, and get on board once we arrived at Ocean Terminal. I gave Cunard five stars on "Embarkation" because of the way they handled this situation. We left Southampton just before midnight. Unfortunately, we were forced to follow a southerly route because of a storm which put us behind. Two days before we were due into New York, Captain Clark announced that due to the bad weather conditions we would not make it into New York until noon. Because of this, we would overnight in New York, get to Fort Lauderdale a day late, and for those proceeding on, the stop in Nassau was cancelled. Cunard would take care of changing flights for those booked through them and there were free phone calls for the others. All in all, I was impressed with the way Cunard handled these problems. As for the cruise itself, I enjoyed my time (and extra day!) aboard. We had interesting speakers including Kate Adie, Diane Janes and Steve Rivellino. Entertainment was good although I had seen some of the performers and all of the shows last year. About a month before sailing I had been upgraded to Britannia Club. For those who don't know, the major advantage of this is eating in a small restaurant with open seating. I was at a table for eight and had a very congenial mixture of people (most of us had been upgraded). The food was good (same menu as Britannia for the most part although some items were cooked at the table). Service was excellent and one nice thing about open seating was that you did not have to wait for everyone to finish before the next course. The Britannia Club staterooms are on deck 8 (below a public deck). I found it much noisier than my deck 7 stateroom last year. I enjoyed the experience of Britannia Club but as a solo traveller I would never pay the difference for it. I had only two very minor gripes. Although I like the new large screen TVs put in during the drydock last year, for me the location was not the best. With the old ones you could sit at the desk and watch the TV (which I did frequently). The best viewing location with the new ones is from the bed (not my favorite location). The second thing was the lack of cookies in the Lido at lunch. Last year I liked to grab a couple for my midnight snack. I only saw them twice out of 12 days this year and that was during tea time. (I did say they were minor gripes.) Disembarkation in Fort Lauderdale was fairly easy. After claiming my luggage it took about 25 minutes to get through customs and immigration because there were only two officers working. There were plenty of taxis as well as shuttles to the airport. I enjoyed my voyage immensely (and my extra day) and look forward to my next time on Cunard.   Read Less
Sail Date January 2015
We first did a QM2 transatlantic in the summer of '12, and having found a tempting rate decided to see what might be different about a winter crossing. On the whole, we found the Queen much the same as it was two years ago, improved ... Read More
We first did a QM2 transatlantic in the summer of '12, and having found a tempting rate decided to see what might be different about a winter crossing. On the whole, we found the Queen much the same as it was two years ago, improved in fact in some areas, and on the whole a very, very satisfactory way to spend a week's relaxing holiday. We traveled Britannia Club and can recommend it wholeheartedly. The difference in fare is, to my mind, more than justified by the significantly enhanced dining experience and the few other little perks that make the trip more fun. We sat this time in the separate rear dining room and found it an incredibly relaxing and serene place to eat our three meals daily (so pleasant, in fact, that we didn't try any venue, despite fond memories of the pub lunch in the Golden Lion). Our servers were very good, with special praise due to the assistant waiter (bravo Freddie!) who magically anticipated every need. On the whole, the QM2's food seemed rather better than it was two years ago, with especially delicious vegetables, salads, and marvelous fish. We eat less red meat, but nonetheless greatly enjoyed the rack of lamb, venison, and prime rib. Desserts, to our taste, were sometimes less successful, but in Britannia Club one can have a flambé dessert made tableside nightly, so that was our go-to choice. The added Club a la carte dinner menu is a nice option, with excellent choices such as sole and a prawn salad that gave us more to choose from when the usual menu didn't tempt (surprisingly rarely, although we usually make dinner a four- or five-course meal and so had more choosing to do). The food was consistently piping hot - something that we heard from fellow travellers in both the main Britannia restaurant and (more surprisingly) the Princess Grill was not always the case in their experience. We chose exactly the same cabin as we'd traveled in previously and found it in ship-shape condition - we love Cunard's mattresses and despite some occasional pitching (well, it was December in the North Atlantic, after all), slept beautifully. The bathrooms are, as others have noted, small, and we might have minded that more if we didn't rely so much on the spa, where we spent some or most of most days and frequently used its excellent showers instead of the smaller cabin one. Cabin service was unobtrusive but excellent. We're fairly self-contained travelers and so can comment less on the entertainment - the one or two things we went to were fine, although it seems the relationship with RADA has ended, as there was no drama troupe on board. Music everywhere was lovely - we do enjoy the range, from a string quartet to a jazz combo, and the wide range of timings and location of the live entertainment. As noted, we found the December crossing moderately rougher than the June one, but nothing the QM2 couldn't handle with ease - I was actually hoping for some wilder seas, just to see what it was like. Next time! I had feared that the proximity to Christmas might mean more children, but there were very few and all well-behaved that we saw. In general, the crowd did seem significantly older than on our last trip - in our early fifties, we definitely felt among the younger set. Even so, the nightclub was lively until well after midnight most nights, although most other venues emptied earlier. I'm an early riser who enjoys morning walks, so not a problem for us. We're a same-sex couple and found no issues at all in regard to that; in fact, there was a sizable gay tour group aboard and very lively gatherings at cocktail time in the Commodore Club. On the practical side, embarkation in Southampton went far more smoothly than it had in '12 - we arrived at 12:30 and were on board within an hour, with very little waiting in queues. Our departure was delayed by about eight hours for technical reasons, but the only effect on the passengers was that the casino remained closed the first evening. Disembarkation in New York was delayed by U.S. customs (seemed to be an understaffing problem), and for those in any hurry to get off, self-disembarkation was definitely the way to go. BC was scheduled to get off at 9:30, but we waited until 10:30 and only just caught a noon train (Once off, departure was fast and smooth - it was probably wise to hold passengers on board rather than crowding the rather chaotic departure facilities). So for not that much more than the price of the airfare, we got a lovely week on the high seas, on a ship of great beauty and very good service. If we can once again make schedules and fares align, we'll look forward to a third crossing on the last true liner. Read Less
Sail Date December 2014
My wife and I had an amazing crossing of the Atlantic sea on QM2 from Southampton (Dec 15) to NYC (Dec 22). Onboard, everything was exceptional: The crew, the service, the cuisine, the fabulous dining rooms, the Commodore club, the ... Read More
My wife and I had an amazing crossing of the Atlantic sea on QM2 from Southampton (Dec 15) to NYC (Dec 22). Onboard, everything was exceptional: The crew, the service, the cuisine, the fabulous dining rooms, the Commodore club, the lectures onboard, the very elegant evenings, the library with its 10,000 books, the high tea, etc. (only to mention a few) Every morning, I could not wait getting up for a run on deck 7 while admiring the sea around us We also enjoyed real friendship with fellow Cunarders that we met onboard. As a lover of the golden era liners (Mauretania, Queen Mary, etc.), QM2 itself was the destination and I was not disappointed.   Read Less
Sail Date December 2014
Just returned from the Caribbean Fiesta aboard the Queen Mary 2, a 12 night excursion from New York visiting 5 Caribbean ports. To describe this in a word, AWESOME! We first sailed QM2 in 2009 on a Transatlantic voyage, it was a wonderful ... Read More
Just returned from the Caribbean Fiesta aboard the Queen Mary 2, a 12 night excursion from New York visiting 5 Caribbean ports. To describe this in a word, AWESOME! We first sailed QM2 in 2009 on a Transatlantic voyage, it was a wonderful time and decided to try it again this Christmas. It completely exceeded our expectations. We treated ourselves to the Grill Suites this time as opposed to the BC. It is the only way to go. I'll break it down as follows: Our Suite 9042 was mid-ship. Two doors down from the Concierge Lounge. We got to know the Concierge 'Ophia' quite well during the cruise. Interestingly, we never saw our Butler the first two days of the cruise. Our steward Grace, seem to be doing all the work from delivering luggage to attending our cabin. Late in the second day, Andres rang our bell and introduced himself. He apologized saying he was ill and not able to perform his duties until now. Oddly, he seem a little terse in the beginning and began to warm up towards the end. We just assumed he was still recuperating. On the other hand Grace was very warm and friendly until the last 2 nights of the cruise where she was downright icy. This didn't hamper our experience. The Suite was spacious to say the least with a Bar and Refrigerator fully stocked, a very comfortable King-Size Bed and we couldn't quite believe it a walk-in closet. The Balcony was long, but narrow the lounges couldn't be placed side by side. The Royal Court was organized and well maintained. There were many different food offerings up there. We mainly used it for Breakfast and mid-day snacks. We choose not to go to the Dining Room for every meal. There was an abundance of Breakfast cereals, Fresh Fruits, and Hot dishes. The only caveat is trying to locate a glass of milk. Unlike other ships where they have containers of milk, Cunard only has a milk dispenser for cereal that's not available all day. We would just take an extra glass and put it in our refrigerator for later. Lunch and Snacks were available, a fine selection of meats and cheeses and a sushi station that was very appealing. The chef's galley served Burgers and Sandwiches. On a previous cruise they used to o a cooking demonstration, but it was not available on this cruise. The Queen's Grill was a culinary masterpiece. Each meal we ate there was even more perfect then the last. Our servers Clarence and Satia were attentive and professional. We saw Satia off ship in some ports and he was just as polite when in the Dining Room. He was leaving the ship when they return to Southampton to go home. Our sommelier, Nick was prepared for us every night. We gave him our food order and he produced the exact wine to complement it. As for the food, we had Prime Rib our first night out that was excellent. During the course of our 12 nights, we tried the Dover Sole, that Bobbi prepared tableside and there was not a single bone in it. We had Beef Wellington for Christmas and Chateaubriand and Lobster for New Years. The Lobster Newburg was a hit as well as the King Scallops. I could continue to rave about the menu, but you get the idea. Todd English was a bit of a disappointment, we dined there once. The service was excellent, but the food was lacking pizzazz. The Grill was better. The Entertainment was just average. We skipped many of the shows as they didn't appeal to us. The ones we did see weren't exciting. The Flyrights were about the best with their Motown style of entertainment. The show Crazy in Love was dreadful. We skipped Incanto as we saw them on another ship. The Common areas were neat and tidy, you can see some wear in the carpeting especially near the entrances and exits. We purchased a Spa Pass for the cruise duration and was well worth it. The Spa pool area was quiet, but it's also small for a ship this size. All in all this will go down as one of the best trips we've ever taken.   Read Less
Sail Date December 2014
Awful choice of Vegetarian Food. This is not our first transatlantic crossing. When we sailed 18 months ago we had informed Cunard that we were vegetarian and they told us we would be catered for. This did not happen, the Kings Court had ... Read More
Awful choice of Vegetarian Food. This is not our first transatlantic crossing. When we sailed 18 months ago we had informed Cunard that we were vegetarian and they told us we would be catered for. This did not happen, the Kings Court had no vegetarian option available on an afternoon or late evening, the dining room offered exquisitely prepared for dishes, which were all vegetables, possible with a little goats cheese on. No balanced diet, no protein and we came away from dinner still hungry. We complained both on the ship and when we returned home. Nothing has changed. November 2014 we take the QM2 again. Hoping and praying that this time they would have listened. Again disappointed. We were offered a very minimalist menu list to choose from for the entire crossing. What was even more alarming was having dinner in Todd English, we made a reservation only to find the menu was the same as the Britannia restaurant menu for vegetarians !!! Credit where it is due, the staff in Todd English were brilliant and said they would try to help us find a meal as long as we gave 24 hour notice, so we putt off our dinner and talked about what we would like, they came through with a lovely curry. Every meal was either pastry & vegetables, rice and vegetables or cheese. On option for tofu..For world class chef they lack imagination. No quorn or no nuts, simple additions that would make a difference. At one point I asked with a Biryani on the menu the next day with veg could I have some lentils, I needed some protein, it was like I had asked for the world, it would require consultation and on and on. They did give me a some lentils which I knew they had from the Coriander restaurant. The Kings Court buffet was grim. Lots of different meats available with trimmings and veg. not a single vegetarian option. When I asked the chef he was less than polite and offered me a plate of carrots. I am not a vegetarian for some fad or diet. Like many through out the world this is a religious requirement. I was offended, but was delighted to find a friendly manager who went out of her way to go and get me a meal from Britannia restaurant even though I was up in the Kings Court, that I may have a meal. --Cunard, if you cannot cater for vegetarians, then just say so, rather be honest and up front that have us disappointed. Chaos disembarking Ok so you have thousands to get off a ship. But the chaos as we left and came through customs was ridiculous. No trolleys for cases, many elderly struggling with bags. Then our issue, after the customs hall not a SINGLE member of staff giving directions, like many other we had no idea where to go for our bus to the air port. It was freezing cold, no trolley so we were lugging all our cases to where we directed by a taxi driver only to find, the wrong bus. Eventually we arrived, just in time as the bus was ready to leave, some passengers were asked to get off the bus as their luggage was unable to fit in to hold… they stood outside, with no shelter waiting for another bus. The bus driver dumped us all at one end of the terminal so if you were like us on an American Airlines flight be ready for a hike, it would have been no effort to drop us off at both ends of the terminal. It felt like our money was taken for the transport and once handed over no one cared. – I have learned my lesson next time just get a taxi from outside. Friends of Dorothy Love the fact they have the space to meet the room was packed. always a bonus. RADA what a performance, they never disappoint.   Read Less
Sail Date November 2014
Being seasoned cruisers we should have known better than to book a two week cruise, comprising of 13 sea days, 6 hours in New York, and Transatlantic crossing in mid November! Before the sea legs had even been unpacked we found ourselves ... Read More
Being seasoned cruisers we should have known better than to book a two week cruise, comprising of 13 sea days, 6 hours in New York, and Transatlantic crossing in mid November! Before the sea legs had even been unpacked we found ourselves in Force 12 winds, extremely rough seas and a horrid corkscrewing motion on the ship - most of all in our 'upgraded' cabin on Deck 11 and just back from the bridge. Some three days were lost to the mal de mer before I started to even get to know what the ship had to offer. This was our first Cunard cruise and we were anxious to judge for ourselves if the QM2 was as superior as we had been led to believe. Whilst we found her extremely spacious, I public rooms and our cabin, we really could not find anything which puts her above and beyond the many other lovely cruise ships on which we have sailed. When they do a major refit - will someone please remove the stupid raised reception area on Deck 2 of the Britannia Restaurant. Where is the sense in walking up five stairs to be paired with a waiter to take you down five stairs to your table?? As I use a mobility aid that meant using a side entrance and waiting to attract the eye of someone - anyone - before the will to live was lost. Bad design! The 'Transatlantic both way crossing in November' experience will not be repeated, but if the itinerary suits us, we may sail QM2 again, or maybe try another Cunard ship. Read Less
Sail Date November 2014
Despite the niggling criticisms, the Queen Mary 2 remains much the same as it was when we first cruised over seven years ago - a damned fine ship, with a great crew providing five-star service. Yes, I am sure a case can be made out for a ... Read More
Despite the niggling criticisms, the Queen Mary 2 remains much the same as it was when we first cruised over seven years ago - a damned fine ship, with a great crew providing five-star service. Yes, I am sure a case can be made out for a drop in standards (whatever that means) and there's no doubt that things aren't what they used to be. But I'll bet at Cunard board meetings members bemoan the fact that passengers aren't what they used to be! But both sides must accept that things change (well most things - just not Apassionata). Foremost in most cruisers' minds is food. So for what it's worth here's my take. Britannia Restaurant. Food is of excellent quality, service is generally great but as always the food is never quite hot enough. We felt a strange switch had taken place in the main course with the meat/fish increasing in size and the vegetables decreasing. Kings Court. Unlike many of our fellow cruisers we thought the Kings Court offered a varied and imaginative alternative to the Britannia. In short, we like the Kings Court even though it can resemble a canteen buffet It is not impossible, even at peak times, to find a quiet corner for breakfast or lunch. For the more discerning diner, the Chefs Galley is as good as it gets with fresh juices at breakfast and a host of healthy options. And tne piece de resistance for lunchtime has got to be the Golden Lion - pub grub as it should be served - two of us shared a ploughmans but could not finish it. Just a few of ther ingredients - slices and slices of dry ham, large slab of cheese, pot of pate, half an iceberg lettuce and so on. Enterrtainment. Always a good selection of enrichment lectures, afternoon recitals and evening concerts. No-one could fault the efforts of the Cunard dancers and singers but oh for a budding Bob Fosse or an up and coming Arlene Phillips to bring some decent choreography to the routines. Entertainers on this particular voyage were old stagers, seen many times by regular cruisers but to us fresh and new and thoroughly enjoyable. Excursions. Why only one shuttle from the Brooklyn Terminal to Macys. And why at the godawful time of 7am? Surely two or three could run through the morning with final pick-up at around 4pm. We were told the return shuttle would be about 3pm to coincide with the 4.30pm sailing. Seriously when did the QM leave Brooklyn at 4.30? We duly sailed at around 6.45pm Embarcation at Southampton took longer than usual despite priority boarding. And why weren't we told in our voyage personaliser that we would need to provide our ESTAs? Ours were packed in a case! Disembarcation was as smooth as it's ever been. All in all another superb voyage on the queen of the seas. Biggest niggle - the price of wine - 43 dollars (£27.75) for an indifferent Beaujolais, 57.50 (£37) for a decent Sancere Read Less
Sail Date November 2014
Although only a mini cruise - 4 nights - we assumed it would be a fair reflection of a longer cruise. So given our experiences that longer cruise will never happen, Boarding was easy and our balcony cabin was very good. However the ... Read More
Although only a mini cruise - 4 nights - we assumed it would be a fair reflection of a longer cruise. So given our experiences that longer cruise will never happen, Boarding was easy and our balcony cabin was very good. However the following list illustrates where we felt let down compared to the (many) other cruise lines we have sailed with: - The ship's decore is very conservative - lacking in colour and imagination. - The food in the Britannia Restaurant was not good. In particular the lack of vegetables was unbelievable - eg carrots were on the menu, What arrived was one small slice of carrot. Broccoli was on the menu. What arrived was a microscopic piece of broccoli. The dessert was supposed to include a pancake - it did but it was the size of a 10p piece. - The waiter rushed the serving and was clearing the table and resetting it for breakfast before we hand finished. - We never saw anyone cleaning handrails, mirrors, carpets.worktops etc. Cleanliness is not a priority on QM2 - The staff were uncommunicative - and quite dour. All in all a very disappointing experience and one that will not be repeated.   Read Less
Sail Date November 2014
This was our first experience of Cunard and were well aware that there is a subtle difference between a Liner and. Cruise ship. We certainly felt the differences and overall were quite pleased. The embarkation in NY was a shambles . Not ... Read More
This was our first experience of Cunard and were well aware that there is a subtle difference between a Liner and. Cruise ship. We certainly felt the differences and overall were quite pleased. The embarkation in NY was a shambles . Not down to Cunard but due to the US Customs services doing a serious inspection etc. when we eventually got onboard there wasn't a welcome drink available. Simply a me me,her of staff giving directions. We had to wait a further hour before we were allowed access to our cabins at around 2.00. We managed to squeeze in a visit to the buffet for a snack before going to the cabin. One in the cabin there was no luggage there even though we had arrived a the dock at 10.15 in the morning . We did several visit to the elevator areas to see if the luggage had come but to no avail. We were astonished just how the crew handled the bas. They simply pulled out the easiest one and let all the others fall off the cage. No wonder bags get damaged. We were not very impressed with this attitude at all. With the muster due at 4.30 and the early dinner due at 6.00 we were getting a little concerned. Still nothing so we attended muster. After returning to the cabin we found our bags waiting for us. We frantically unpacked some of the bags in order get the necessary cloths to dress for dinner. Wife was not happy at all. We found the food and service in the Britannia First sitting ding room very good . The choice of menus was satisfactory for us and the waiters always willing to help or get something different if they could. This carried on through out the voyage ( not cruise apparently) and we were very very satisfied with everything. Indeed we were very happy with everything with the QM2 and what was happening onboard. Entertainment and lectures were of good standard. Especially those from Jane Corbin who held us spellbound with her talks. We probably got more out of the voyage because we recognised that there is a difference between a Liner and a cruise ship. It did seem that many passengers were expecting a more cruise type ship and were consequently disappointed.Probably one of the best things that we had to lose and hour almost everyday because of the time differences. This occurred at noon rather than at night, meaning that you lost an hour in the day and not an hour of sleep during the night. Although we enjoyed the ship we would not necessarily go on her for a normal type cruise . Being on the early dinner sitting meant that you had to start getting ready for Dinner around 4.30' especially on formal nights. This may well take a chunk out of your day if you were cruising in the Med for instance. If available we always try to get anytime or freedom dining arrangements, but this option isn't available on the QM2. We are not buffet enthusiasts for Dinner. In our opinion she is the ideal as a means for transatlantic travel without the hassle of flying. Our only gripe is that despite the formation we had Cunard do not STRICKLY adhere to dress standards. We were told on the daily news sheet the dress standards expected on the day. At all times gentlemen were expected to wear a jacket after 6.00 pm in any of the public areas. This certainly did not happen and torn jeans and tees were often seen in the bars etc. and many chose not to wear a jacket though-out the ship. Most people did dress for dinner and dress for formal nights there were always exceptions and we found this quite disappointing as we thought that this was part of the ethos of the ship, and one on which made it special. Sadly the Staff and Crew members failed to enforce this and it rather took the edge of the reputation of Cunard. This of course is expected on certain cruise ships where shorts and tees are the norm. Not being snobbish at all but this is the Queen Mary 2 and she is supposed to be the creme de la creme of Ships. Disembarkation went fairly well with the usual lengthy wait for those given a late time. It was quite comfortable wear we waited in the Queens room , although it did get busy. Disembarkation is always the same . For us you get on as a passenger and get of as cargo. Nothing is different here. Read Less
Sail Date November 2014
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