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13 Helpful Votes
Sail Date: February 2017
After raising my concerns on Face book and twitter I was informed that they were experiencing technical difficulties at check-in so could only apologise for the inconvenience. To be assured they are working to resolve this issue as quickly ... Read More
After raising my concerns on Face book and twitter I was informed that they were experiencing technical difficulties at check-in so could only apologise for the inconvenience. To be assured they are working to resolve this issue as quickly as possible however the port representatives should be able to provide further updates. We were sent into a reception centre with in adequate refreshments and space. After some 6 hours we arrived at our cabin. The theme continued on our 29 night cruise so. If you’re going on Cunard expect plenty of apologies and so sorry for any inconvenience. Patience you will need that too. I will go on another cruise with them Not. It took three days for them to finally get in touch. They clearly are not interesting in trying to resolve matters in favour of the customer. Just sweep them under the carpet which is very short sited and eventually they will go out of business, with such a narrow view. Dining was like a free for all on deck 7 little bit of a ruby scrum. The food was repetitive, cold at times. The Britannia restaurant was much better and the quality and service was pleasant. The ship had an atmosphere i would alike to a library at sea. Entertainment at night was ok up till 22.30Hrs then everyone would rush to bed. It’s the ideal floating care home maybe something to think about in later years but not at the moment. Wine was expensive like the drinks poor quality much better to buy off shore and take on board then you can buy quality. Read Less
52 Helpful Votes
Sail Date: February 2016
Problems from the start. Ticketed as new cruisers when in fact it was cruise #3 for us , it took 3 visits to the pursers office (waiting in line) to correct that error. Even then, there was no way to ensure early dinner sitting, a ... Read More
Problems from the start. Ticketed as new cruisers when in fact it was cruise #3 for us , it took 3 visits to the pursers office (waiting in line) to correct that error. Even then, there was no way to ensure early dinner sitting, a requirement of our booking, yet never advised as a problem until we had been ticketed and fully paid up. Different table at most dinners. Did I say dinner? A sample from the Britannia's international menu follows. And I challenge you to find this in any cookbook. Taglioline (ribbon pasta) in a light tomato sauce and sitting on top: TWO turkey breast schnitzels! Missing items -No fried egg on top, and no chips! From what hell's kitchen did this dish emerge? Try cutting up turkey schnitzels on top of pasta without ruining whatever qualities you may have thought were present underneath! In the Lido each day, for breakfast there were the same 3 kinds of (possibly, it wasn't labeled) yoghurt, along with 2 or 3 kinds of melon: water, rock (sometimes) and honeydew. On the one morning bananas were served, they were soft and very close to black.In Sydney, our departure port, there were available abundant quantities of papaya, strawberries, raspberries, bananas, mangoes, plums, white and red grapes and pears. None of these was available. Instead we had the aforementioned melons, cut pineapple, and canned peaches, pears, prunes and pineapple rings. Smoked salmon with your breakfast? Forget it. Beef sausages? Forget those too. No just pork or chicken, every morning, day in and day out. And as for fish! Have you Aussies ever heard of a "long tailed snapper" that had all the markings of a sea mullet, (dark, large u-shaped remnants of scales on the black skin with brown flesh underneath, and the only whitish flesh in the centre. The whole lot tasting like something you'd normally throw to the gulls? )Try Cunard for a whole new understanding of this delicacy. In the Verandah restaurant which prides itself on a long tradition of French cuisine, I had to wait for French mustard to be sourced from somewhere else to go with my sinewy, overcooked rack of lamb. A French male, raised in a Paris restaurant, met at the pool, told me with a sad shake of his head, there is no French cooking in that restaurant. (The head chef is Indian, by the way, according to the staff announcement one evening.) The French man had been served a sole, and found it inedible, due to having been "white frozen" at the tips and edges.You know, that's when your fish has been exposed to too much air after a long, long time in the freezer, with lots of openings and closings.. Another Britannia restaurant special featured monkfish wrapped in bacon. Quiz question for junior cooks: how do you cook bacon to a point where it is cooked if you wrap it around monkfish? Answer: you don't worry about the fish Just make sure the bacon is cooked, and to hell with the fish. Another. What is the difference between a green bean and a khaki bean on a Cunard liner? Answer: none. Cook the crunch and the colour out of it. Some people might love khaki coloured beans. Fancy an early morning swim? Two outdoor pools are available, and you'd better love an icy cold shower to follow your swim, because there are no warm ones. Want a warm dip? $35 (AU $50 approx) per person per day will get you into a spa pool which on cruise lines at half the price are free of charge. Who spends all day in a spa pool? Even $5 for an hour might be reasonable, but $50 is outrageous. Glass of wine with dinner? $AUS20 for a "specially selected Cunard chardonnay. Origin ? Vintage? Who knows? House white we call this type of wine in Aus. Not happy? Try the Devlin's Mount Unwooded Chardonnay, not well known but only $AU 60 a bottle! I have a similar wine at home that I buy for $4. Not $40. Just $4. If your thing is 1960's pub food, 5th rate entertainment (you had to be there for THAT), drinks at outrageous prices, staff with attitude (understandably--some of these guys are ex QE 2 in the glory days, but are now trapped in a Cunard time warp) and prices about double the competition's, then indeed, Cunard is for you. No? Then forget it. Try Royal Caribbean or Celebrity instead. Read Less
3 Helpful Votes
Sail Date: March 2015
After all the hype in the lead up what a disappointment to board a smelly ship no more than a floating retirement village including passengers dying or being taken by ambulance at every port. The food is bland and boring, the activities ... Read More
After all the hype in the lead up what a disappointment to board a smelly ship no more than a floating retirement village including passengers dying or being taken by ambulance at every port. The food is bland and boring, the activities are what I would expect in my fathers nursing home. The ship is caustrophic with no outside dining the only option is to try your luck in not catching the "Cunard Cough" they so lovingly call it when getting food in the Kings court and finding a spot outside to balance your meal in the fresh air. We wrote to the captain with our concerns of the flu and why people weren't provided with face masks in the public areas it was quite disgusting. Yep still waiting for a response - poor form Cunard. Entertainment was fair with some acts just not worth the time watching. Why do I have to pay for a fitness class? why isn't it included? at $15US that is $20 Australia ridiculous. They charge wherever they can, like how to use your Ipad my husband went along thinking he may learn something but he already knew how to turn it on!, yes please another $15. Read Less
5 Helpful Votes
Sail Date: February 2014
Eighth cruise including three previously on Cunard, first time on QM2. Extreme disappointment is an understatement. The food in the King's Court Buffet leaves a lot to be desired and the tables are all set for two people, with a few ... Read More
Eighth cruise including three previously on Cunard, first time on QM2. Extreme disappointment is an understatement. The food in the King's Court Buffet leaves a lot to be desired and the tables are all set for two people, with a few for four people which means you can't meet up with fellow travellers (especially if you're a solo traveller). Added to this, there is no waiter service whatsoever, not even for hot drinks and not even for those passengers who need assistance however minor or major. Most of the stage shows were second-rate - certainly not world class and way too loud. Whilst the dance floor in the famous Queen's Room is superb, it is located way down the back of the ship down eight stairs, along the photographs corridor and then up eight stairs. There is a two person lift. Whilst it's a beautiful ballroom the band departs at 8.30 pm and doesn't bother coming back until 9.45 pm. This is the peak time when early diners would like to dance. Sure, the first show is on at that time but as previously mentioned, they're not worth going to and there's also a late show at which there are always plenty of seats. The planetarium is a circular cinema screen on the ceiling which shows 23 minute films on the solar system. The air con in the internal cabins blows straight on to the head of the bed which is not very comfortable. Trivia is held in the pub which is too small for the numbers attending. The Chart Room reeks of cigar smoke. Do not book early. Many passengers doing the same number of days paid less than half the fare I paid. There's more but that's probably enough. The library is the best I've ever seen and has the best views of any outlet on the ship. The scones and jam and cream are superb. I always book an inside cabin as I like darkness when I sleep, however the bright green light on the smoke detector lit up the room. However, as the bathroom door and the wardrobe doors open on to each other, I was able to leave both doors open at a certain angle which effectively blocked out the green light. Also, the person in the bathroom would need to alert the other occupant that they were exiting so as not to hit them. The air con blows straight on to the head of the bed and can't be changed. I removed the doona insert leaving just the cover and changed the air con to warm so the air blowing on the bed wasn't cold for three weeks. There is oodles of hanging and storage space which is great. The bathroom is big enough. There's no power point. Plenty of soft, white towels. Big safe in the cupboard. Read Less
10 Helpful Votes
Sail Date: February 2019
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, ... Read More
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, the Afternoon Tea, Library and some entertainment, the rest of the experience left a lot to be desired. We were in Cabin 6123 Starboard with balcony. We were assigned Britannia early seating. The main food options available are the Britannia Restaurant on Decks 2 and 3 and the Lido Restaurant on Deck 9 which is the main outdoor activity Deck on the ship. The Lido has very poor quality food - think Cafeteria style - with little flavour and no fresh produce, only cold storage items. The Lido restaurant itself looks like an Aged Care Facility with boring pastel shades and Ikea style furniture. The Grill bar out near the pool area again has no decor - just a plain service counter with precooked burgers and battered fish, but mainly batter, available in hamburger buns - just awful. The Britannia Restaurant is the formal dining offering where jackets for men at Dinner are mandatory and where waiters and a Sommelier in attendance. The menu changes daily but hardly any of the dishes were recognisable as chef quality. Some of the dishes were a mystery with the most ridiculous additions that did nothing for the hero of the plate - either fish, lamb or beef. What is the Head Chef thinking? We brought on board our own wine from Australia as we had the foresight to check out the wine prior to boarding. This was a good move, and though we paid $20 US for every bottle opened, at least we got to drink good wine at a reasonable cost. Our sommelier, Roberto was excellent and had a thorough knowledge of wine and his service was impeccable - thank you Roberto. All drinks are expensive on board the ship and you pay in US dollars - add to that a 15% surcharge plus gratuities every day. We did eat at The Golden Lion a few times, and the pub meals were good and at a standard of most pubs in England. The Daily Programme was nothing short of tedious and repeats of the same thing every two or three days. Think trivia challenges. The Gala Evenings (7 in 24 days) were of no consequence. We all put on our finery, went to dinner, went to the show, then came back to the Queen's room and watched a dozen or so of people on the ship who could ball room dance - there was no allowance for any type of other dancing as the floor was taken with Fox Trot, Samba etc. with couples swirling around the whole dance floor. Why have a Ball? Nothing was done to include the 90% of guests in more modern dancing or being part of a 'ball atmosphere". There was dancing in the Yacht club. However, this venue was as dead as a door on the few occasions we visited. 'Under 30's' are scheduled for 10.30 pm (the only under 30's on board are crew) and there's a disco on from mid-night. A 'Beatles' band joined the ship for the remaining 4 nights with the band playing in the Queens Room on the last night and everyone got up and danced and had a great time - the only one night throughout the duration of the 24 days. The lectures - some were interesting and others were terrible - a right royal buffeting of Princess Anne, and World War II British lectures on how the war was won (don't mention the war!) with over 350 Germans on board - goodness know how well that went down with the Germans.... The ship has apparently had an upgrade, but you were hard pressed to tell. We spent a large amount of time on the back verandah near the swimming pool and the condition of the decks, pool surrounds, and rusty areas needs to be attended to immediately. At times, the belching of the smoke from the funnels created great piles of soot deposits which spoilt our clothes and left us covered in black spots - unhealthy to be inhaling too... The windows on the ship always seemed to be dirty so if you were sitting in the Britannia looking out to sea, there were rust and salt encrusted streaks in your vision. The Tender service process was terrible. We managed to finally get ashore at the Whitsundays at quarter to twelve after having milled about in the Queens room with hundreds of people waiting to be called for the Tender. People who had booked tours that day, ended up not doing a different tour because of time constraints. The same process for every Tender port ensued and although there was some improvement in the process, the queues and delays were very frustrating. Oh, and to top it off, and notwithstanding the crew's best efforts with hand sanitisers, a flu like bug went through the ship which had people coughing incessantly. Difficult to stop once it starts. Perhaps food handling in the kitchens needs tighter control given we observed on one occasion when the kitchen doors were open one of the 'chefs' coughing into his hands then handling food without washing and sanitising his hands. Read Less
5 Helpful Votes
Sail Date: February 2019
I'd previously been on the QE2 which was a beautiful ship that oozed class and was an amazing experience. Last year my husband mentioned he'd love to see New Zealand from a cruise ship. A short while later, after having my DNA ... Read More
I'd previously been on the QE2 which was a beautiful ship that oozed class and was an amazing experience. Last year my husband mentioned he'd love to see New Zealand from a cruise ship. A short while later, after having my DNA tested, I discovered I had an elderly cousin and his family in NZ. What a golden opportunity to do something special. Remembering the QE2 cruise, I felt we couldn't do better than to travel with Cunard again. What a terrible mistake I made. Every morning I woke up with swollen neck glands and was sea sick for most of the 12 day journey. I haven't been sea sick for years and as soon as I disembarked the symptoms disappeared. Next problem was when I turned up at the Concierge desk in the Britannia dining room to enquire about the table we would be seated at (4 of us). Concierge lambasted me for not letting him know 2 days earlier! I had made the arrangements directly with Cunard months earlier getting a TWID code and doing everything required. Next problem occurred when my cousin booked a tour and the guide didn't turn up. Several guests were left stranded and in the ensuing chaos my cousin's wife fell and cut open her chin requiring stitches (which the Ship's Doctor carried out well). I had finished my part of the cruise by this time but was not surprised at the shonky treatment they had from other Cunard staff. Oh, forgot to mention that on the two occasions I had to use the Concierge desk, I waited patiently in line for some time and on both occasions, just as it was my turn to be served, a young female in a pink dress, butted in and the Concierge who obviously knew her, and greeted her as Miss _____, attended to her first. It appeared she was acting on behalf of a group of 'special' passengers. Next was the food. I couldn't count how many times we tried to get something to eat and were told that we were too late! Here's an example. We arrived at the Lido dining room before 4:00pm and were told afternoon tea had finished and there was not so much as a biscuit available to have with a cup of tea. And that reminds me, Don't think you'll get served a cuppa with your breakfast. One dining room staff member walks up and down with a pot of tea in one hand and a pot of coffee in the other. Trying to catch his eye is nigh on impossible. The person who cleans the tables on the other hand is standing around with a cloth and tray in his hand doing nothing. We dined with many passengers during the cruise and couldn't believe how many passengers had complaints. People complained to us unsolicited, about everything from the food, to the miserable faces most of the staff had, to the lack of anything 'classy' about the whole experience. And lastly, a few days before our much anticipated voyage, we received a phone call from Cunard asking if we would change cabins. I said "No" but felt guilty in case the other passengers had a special need. However, I was offered $500 spending money (each) to change from my carefully selected balcony room which we paid $8,000 for to a cabin with a window, not a balcony. Which was just too big an ask for such small compensation. Then, on board we had at our dinner table a couple who proudly told us about their getting a phone call (they didn't know we'd had one too) and they were crowing about how they received one full fare refunded ($3,700) plus $500 to change from their balcony cabin on a high deck to a similar one but with a bigger balcony on a lower deck! Hearing that after my Concierge desk debacle left me totally bewildered. Please excuse the long review, I usually write much shorter reviews so this is unusual but then I've never written a review before where I've had so much to complain about. Usually I'll only write something if I can be mostly positive. This is a first. Read Less
2 Helpful Votes
Sail Date: March 2018
This is our fifth cruise on the Queen Mary 2 and this last trip was 63 days long and I really think they have lost sight on what sort of ship they are trying to have. Refinement seems to have disappeared and has been replaced with ... Read More
This is our fifth cruise on the Queen Mary 2 and this last trip was 63 days long and I really think they have lost sight on what sort of ship they are trying to have. Refinement seems to have disappeared and has been replaced with indifference. There is no contact in Sydney and speaking to someone in the Phillipines about a problem in Brisbane could not be resolved as the person on the other end of the phone was clueless where Brisbane even was. We were promised to be emailed on two occasions before we left in March and are still waiting. The food and service was anywhere between 2 to 10 out of 10 and not consistent. Queuing to get off the boat took hours and many people had walking sticks. I could go on and on with the problems we had. We used to love being on the Queen Mary but many of the staff could not have cared if they served us preferring to chat amongst themselves. Others bent over backwards to help. We missed Darwin because of a cyclone which was totally understandable but then missed Bali because of a religious holiday. Surely they knew about it before they worked out their itinerary. We also missed Naples and Brunei. We have also booked for this August on the other two Queens so at least our expectations are very low. They are now not sure if they can cater for my gluten free diet although we are now platinum members- over 100 days with them- so am hoping I do not get sick. There is no one to contact. They have our tier wrong on our personaliser and have told us for 4 weeks that it has been fixed. Still not fixed. Their idea of telling us things we want to hear rather than fixing things is unreal. There is no attention to detail. Very dissatisfied especially considering the cost Read Less
11 Helpful Votes
Sail Date: February 2017
Queen Elizabeth offers beautiful surroundings, great cruise destinations, good value, an outstanding lecture component, stunning public spaces and a feeling of elegance and comfort throughout, but in my opinion fails when it comes to ... Read More
Queen Elizabeth offers beautiful surroundings, great cruise destinations, good value, an outstanding lecture component, stunning public spaces and a feeling of elegance and comfort throughout, but in my opinion fails when it comes to hospitality. We joined for the Sydney to Kobe component of the World Cruise. We were a party of 7 friends with 5 staterooms. Our balcony stateroom was quite spacious and very comfortable, however the bathroom and in particular the shower was small (especially for a 1.86m male). We choose the late dining option for the dining room which suited all. Our Britannia waiters and Head Waiter, Vitali were the only crew members that actually displayed true customer service. Food was excellent. The Lido restaurant was a totally different experience with crew attitude bordering on rude if not indifferent. I noted on many occasions older guests struggling with plates etc, with no assistance offered on any occasion by passing staff. We are aware that specialty restaurants fill very quickly, so on embarkation we requested a special occasion dinner reservation for 8.30 pm for 7 guests in the Veranda Grill for one week later. We were informed that they could ONLY accommodate our party at 7.30 pm which we agreed to. On the birthday night we arrived at 7.30 pm to find that our table of 7 was one of four tables in the restaurant for the entire evening. Food was mediocre at best, dinner rushed and the restaurant lacked atmosphere. We did make the restaurant aware that we were unhappy being railroaded into early dining and the unsatisfactory food. They duly refunded the food component 4 days later which we were happy with. I'll finish by saying that I really wanted to love Queen Elizabeth, but unfortunately she did not live up to expectations. In over 20 years of cruising this is the first review that I have logged which makes me think that I should have reviewed some of the outstanding experiences that I've had on Azamara, Holland America, Regent Seven Seas, Celebrity and also Royal Carribbean Cruises. Cunard you spend millions of dollars on advertising to attract guests, try beginning the experience with a welcome and smile and the rest will follow. Read Less
13 Helpful Votes
Sail Date: February 2017
Massive fail from Cunard. I've been on more than 15 cruises. Loved everyone one of them, and am constantly amazed at whingers (but sadly the experience on Queen Elizabeth has made me a whinger this time).The service on ... Read More
Massive fail from Cunard. I've been on more than 15 cruises. Loved everyone one of them, and am constantly amazed at whingers (but sadly the experience on Queen Elizabeth has made me a whinger this time).The service on Australia's P&O is dramatically superior to Queen Elizabeth (and that says a lot as they are generally recognised as the entry level cruise company in Australia). We compared this ship to Basil's shambolic Fawlty Towers. In almost every instance the staff were clueless or just didn't care less. After swiping our cards to gain entry onto the ship, we were not even greeted. No welcome, no photo, no assistance to find our cabin. NOTHING! My wife is vegetarian. The meal options for her were appalling. More than half were indian themed which is not to my wife's liking. She had to pre-order her dinner the day before (that's OK), and she asked for a vegetable pasta or a vegetable paella. They came back and said "no, the chef will not do it". I ordered fish. It came with vegetables. I kindly asked for a side of chips. the waiter loudly sighed and said "Well.... i will write it down" and sighed again. At $600 a night i didn't expect this type of dismissive rudeness from the waiter. He was clearly annoyed that I requested an item not listed on the menu. Seriously , its just chips (which is surely on the kids menu). At afternoon tea, which is a version of a High Tea we waited 40 minutes to get our first item of food offered (most passengers are served within a few minutes). Some how the waiter kept running out of food just before he got to our table (and then forgot to come back), or was called by his boss, or responded to a customer request, or just chatted to a passenger and then got distracted. When there was 5 minutes left before High Tea closed we finally got offered some food (at this time 90% of passengers had finished and left). Watching the staff on this ship is akin to viewing a bunch of school students who have just started work experience in a field they have no knowledge, skill or training in. No friendly banter from dining waiters, very few smiles or any sign of interest from bar staff (To be completely accurate, the Yacht Club Bar attendant was very friendly, though I will mark him down for charging $40 of drinks ordered by the table next to me to my account - I discovered this when I reviewed my account when leaving ship). The Purser offered no apology when advised I had been overcharged. I was simple told she would report it. I asked if I could be contacted so i know its been sorted. She said "no we can't. Just check your credit card statement to see if we credit you". The casino staff were the only people that seemed to actually like working on the ship. they were wonderful and friendly. The staff seemed bored, disinterest, and unhappy working on the ship. No hot water on ship on 2nd day until after lunch (thats OK, things go wrong on ships) Rather than informing the passengers, they let each of us strip off and wait patiently with our hand in the water of the shower, wondering when the hot water would kick in. Then you wait patiently on the phone to report the shower issue and then you are told (without any apology or empathy) that due to maintenance there is no hot water on the ship. The actual ship - AMAZING. Loved it. the decor and style is brilliant. Opulent and luxurious. Sadly it ends there. My wife and I met some lovely people and still had an absolute ball, but the constant staff failings required a very positive attitude. We expected something special ............ Fail. Read Less
3 Helpful Votes
Sail Date: February 2017
We have cruised 5 times on other lines but this was a "Bucket List" cruise for us. We felt we were very lucky to get any disability cabin, let alone in Princess Grill. Embarkation in Sydney was fairly smooth, and we were on board ... Read More
We have cruised 5 times on other lines but this was a "Bucket List" cruise for us. We felt we were very lucky to get any disability cabin, let alone in Princess Grill. Embarkation in Sydney was fairly smooth, and we were on board in about 30 minutes, with our luggage waiting for us at the suite. We have a small electric wheelchair which is the same size as a normal wheelchair, but entry through the door was so tight that we constantly hit door frame or wardrobes getting in or out. It required a difficult "S" turn to get in, due to free standing wardrobes, in front of the entry, which were mainly unsuitable for disabled persons, being nearly all shelves with only one small hanging rail in one robe unit (no walk-in robe, as pictured online). The accessible bathroom was OK, but access past there, to the rest of the suite, was not wide enough for the wheelchair to pass. Space between beds and lounge furniture, chair & table was too narrow to get to the second bed or balcony and the lack of space also meant that there was no access to lounge or chair seating without moving furniture. The TV was also on the wall behind the lounge, so not view-able, except from the beds. Power points were also badly placed. We had 3 at the writing desk, but none at the fridge & mini bar cabinet where the kettle and coffee machine were positioned. These had to be moved to the desk, to be used. Bedding however, was very comfortable. In all, this cabin, sold as an "accessible Princess Grill" was false, and when we checked a non-accessible suite, it was the same size and space as ours, but with a walk-in robe next to the bathroom and direct access down the passage into the cabin. We spoke to the Grills Concierge about lack of accessibility in cabin and also later, to an officer in the purser's office, but despite their promises to respond within the day, neither of them got back to us for the duration of the cruise. The other problem for wheelchair access was to the outside decks. All door frames we encountered, had no ramps, but more like a house wood door frame, with vertical edges. All were very jarring to cross and some were too high for the front wheels of the small electric chair to climb, so the chair had to be manually pulled backwards (with help from other passengers to hold doors), to get back inside. This difficulty, and possible chair damage, effectively prevented wheelchair use on the upper decks for us. Although the lifts were small, access within the ship was generally no problem, and while there always seems to be some people who show no regard for disabled, the majority of passengers and crew were considerate & helpful. The entertainment we saw was, in general "average" and not as good as on other lines we have previously cruised with. We were unable to take the tender to Port Arthur, but went ashore in Hobart, where special disabled access busses were provided to transfer to and from town. Meals in the King's Court buffet were mainly average and selections seemed to be minimal, compared to some other cruise lines. On a good note, the quality of meals and service in the Princess Grill dining room was superb. We were seated on a table of eight and our dining companions were great company. They were very friendly, well travelled and we always had interesting conversations which sometimes extended our dinners to around 10pm! Would we sail with Cunard again? No. Lack of accessibility in the Suite and Cunard's lack of response to the issues, made for a disappointing experience. Read Less
14 Helpful Votes
Sail Date: February 2017
we chose this ship to celebrate our Diamond wedding anniv on the day of departure (I was actually born on the day QM was launched) and its juicy itinerary. .having cruised about 120 times all around the world the three places that had ... Read More
we chose this ship to celebrate our Diamond wedding anniv on the day of departure (I was actually born on the day QM was launched) and its juicy itinerary. .having cruised about 120 times all around the world the three places that had most appeal were first timers for us Okinawa, Taiwan & Brunei persuaded us to pay up 16 months before cruise commenced. imagine our horror when we received an email on Xmas Eve cancelling all 3 ports of call---yes 2 weeks before boarding at Southampton with no offer of cancellation. the overall cruise was immensely disappointing and yes we feel it was poor value for what we paid (and are still paying the remortgage) entertainment was banal,repetitive & frankly boring.-- hygiene standards were abused, food in the Britannia was just acceptable, in the King`s Court unacceptable ,duplicate bridge (which interested me) was disorganised,chaotic and a shambles. embarkation at Capetown was as usual an utter disgrace, wine prices,excursion charges and quality were unjustifiable, port agents recommended by Cunard for emergency were unavailable all the issues were brought to the attention of senior staff on board and despite promises nothing was ever heeded. care for the infirmed in ports of call was non sympathetic..communication with Cunard is an established horror story and they confirmed this status to Maril & myself. they just ignore you knowing their ship will always be full because it is the QM2. the Purser, Mr Henry Wasserman, took devious measures to avoid even talking to us although we were spending 100 nights on board and were top category Cunarders.. we requested at booking for Southampton to Dubai quote. Cunard insisted for their convenience to divide this into 3 separate cruises which was more expensive and far more inconvenient for us. even the Hotel Manager Mr D Shepherd admitted this was totally unnecessary as he agreed that ourtreatment on board was way below standard a great disappointment overall with many special moments. if we can help anybody call us at marilbrian@btinternet.com Read Less
28 Helpful Votes
Sail Date: February 2017
Cunard was the only shipping line I considered. Reason being, that the choice was about the class and quality of the ship and its services, what a misguided perception. Sadly Cunard no longer represent either their own publicity nor their ... Read More
Cunard was the only shipping line I considered. Reason being, that the choice was about the class and quality of the ship and its services, what a misguided perception. Sadly Cunard no longer represent either their own publicity nor their past. Verve afternoon tea was a no show with no prior notice. Normal afternoon tea on Queens Room was a sad affair of bland slightly stale sandwiches, scones that could have been used as a weapon and some very ordinary cakes. On conclusion of the tea service we were immediately all asked to vacate for another function. There was no air of elegance, ceremony or tradition. We did not repeat this "must not be missed" event. We dined in the Britannia Club section, first day's menu was a disaster. I foolishly ordered 2 plates from the a la carte section, both seafood disasters. First was a seafood cocktail comprising of a dissected prawn and a scoop of what I can only describe as an apology for crab meat. If it was not tined it must have been frozen, no Australian crab could be that tasteless. The next plate sadly was pan seared scallops. Oh my. Even the waiter looked perplexed as he set it down, four I believe about the size of peas, cooked beyond redemption and having cast off any vestige of moisture. My travelling companion had ordered chicken parmagania this on the other hand looked like it had been prepared for a road digger. A giant schnitzel sat atop of pasta and some sort of sauce amongst other bits. Some of future offerings showed signs of improvement such as the chateaubriand which was good and also rib beef which was only let down by the fact that is was served rare instead of medium. We had booked in advance for the "special" dinner at the Veranda Restaurant. Oh dear what a circus. First of all three separate tables were under the impression that we had booked for a three course meal only to be told, no, it was a a seven course semi degustation meal. The first plate was the same sad crab story as before but this time with one small orange addition of a sea urchin segment. The highlight of this meal was the mushroom consumet. The lobster main was a confusion of tastes and could not seem to make up its mind what it was about. A very small and almost tasteless lobster tail was for no reason accompanied by a piece of red mullet sitting atop of octopus rings, textures of cauliflower were in fact tiny cauliflower flowerets dry and hard. All three tables were disappointed with the food. As far as I am aware red mullet is not a local fish so once again it would seem that Australian seafood was not used. Offerings in the Carinthia Lounge and Kings Court would as a whole seem to be more diverse and fresher, however on an elegant and refined shine would expect that table dining would be the focal point. As far as other aspects of the ship are concerned entertainment was few and far between unless you wanted to spend your day listening to lifestyle choices by Canyon Ranch. The Australian Ball seemed to have vanished without notice as well. Staff in bars and shops, with the exception of our cabin steward and dining room plus Chart Room , were surly and unhelpful. On the night of Cocktail Tasting a barrage of absolutely foul drunken ravings by a group of passengers,by content and word, was left completely unchecked by bar staff, circumstances that would not be tolerated even in a public bar. Embarking and disembarking was extremely efficient. The fit out of the ship truly lovely and considered. Maybe one has to be in the Queens Grill, maybe that has elements of what Cunard was and still unfortunately believes it has. Maybe this section was dismissed as being a fill in between more weighty voyages. Maybe they think Australians are easily pleased or maybe other passengers paid substantially less than $600 a day with the misguided presumption that they were sharing in a world of first class five star experience. Read Less
7 Helpful Votes
Sail Date: March 2016
We paid a huge sum for 18 nights in top Queens Grill class. I found very little in return from Cunard/Carnival. We were not shown to our cabin (we did not know this ship). Except for breakfast the food did not reflect the flowery ... Read More
We paid a huge sum for 18 nights in top Queens Grill class. I found very little in return from Cunard/Carnival. We were not shown to our cabin (we did not know this ship). Except for breakfast the food did not reflect the flowery language of the menu. Food quality was not what I expected.Room service food poor.After we moved tables we were very happy with our waiters and we were also lucky with our cabin stewards. As on many ships staff are from some 60 countries so English language skills are variable. Our QG cabin deck 9 was large enough yet looked ordinary. Our wash basin was cracked and the shower was over the short bath.The double bed was made by pushing two singles together leaving a mattress gap in the middle.TV was very limited with no extra functionality. Balcony cabin doors were hinged not sliding so the slamming noise was frequent. Pools were ordinary. Entertainment cheap mostly, often one man performers. Ships Officers kept a low profile keeping hidden. The June 2016 major refit is vital. We paid a massive ticket price, daily service charge, and 15% drinks service charge on top. Value for money is missing. Read Less
16 Helpful Votes
Sail Date: February 2016
We boarded QE In Sydney for a trip of a lifetime visiting mostly Japan on a leg of their World Voyage with some trepidation after a bad experience on QM2 last year. Worst cabin on the ship allocated to us in the week prior to sailing (38 ... Read More
We boarded QE In Sydney for a trip of a lifetime visiting mostly Japan on a leg of their World Voyage with some trepidation after a bad experience on QM2 last year. Worst cabin on the ship allocated to us in the week prior to sailing (38 days is a long cruise for such an "upgrade"????) . Numerous complaints every day on deaf ears finally cost us more than we paid for original cruise to be able to get some sleep, They expected this on credit card and would not listen that no one has that amount of spaRE money on their card. They were totally unapproachable to our dilemma, their service has gone and they still expect you to pay top Cunard prices. Shows were bad and dancers and singers poor, other choices even worse (a man standing on stage telling you how to pick-pocket was 1 show. At our higher price paid we could eat in Princess Grill, Staff excellent but food repetitious and once we got to Japan it was fish, fish or steak. No variety at all. Asked for chicken and got 1 tiny pace. 1 night. Lido staff lazy and food not the best but if you had early tour you had to fight the crowds there, Tours very overpriced and some were really bad. Need to look into itinerary more by staff). Never trust or travel Cunard again as felt they were filling their ships up with Aussies. Just to help pay for them in our waters band giving us NOTHING in return for loyalty, Carpet in cabin dirty, shower in bath not good for older people with artificial joints, balcony small, TV programmes old, 1 bottle of free water per day?? Hot water took 5 mins. To arrive. Not good with Norovirus onboard again plus well known "Cunard cough" everywhere you went on the ship. We also had to move cabins 3 times!!!! Poor choice of activities on sea days unless you paid "Nominal" fee of US$15 or played Bridge, but good library. One of us uses C-pap machine and first 2 cabins it was set up for us, last one we had to do it ourselves . We had taken our own adaptor plus and extension cord. But it ate into our shore time each time and they had deaf ears to the plight. Pursers staff were hopeless except for 1 young man, they just passed the buck all the time. Read Less
2 Helpful Votes
Sail Date: March 2015
The ship was cold 18-19 degrees - staff didn't respond until the last few days of cruise and then temperature rose to other extreme 28 degrees. Passengers all developed illness whilst on board. Some staff were very good but ... Read More
The ship was cold 18-19 degrees - staff didn't respond until the last few days of cruise and then temperature rose to other extreme 28 degrees. Passengers all developed illness whilst on board. Some staff were very good but generally staff needed customer service training. The ship ran out of basic supplies like cough medicine, hot chocolate, berries etc which meant passengers had to buy their own at various ports. Some of the fruit on display was rotten and they commented " it just discolouration". Not enough spoons to stir drinks - had to use forks instead, Queues to get off the ship at ports poorly organised (2.5 hour wait at one port). T shirts got burnt through soot coming out of chimneys on two occasions. To cap it all I tried to call Cunard to provide comments and they weren't interested - they asked me to hold the line while transferring me to someone more senior and following a 15 minute wait I was cut off. Worse cruise I've ever been on. Only thing I enjoyed was the Bridge classes Read Less
1 Helpful Vote
Sail Date: March 2013
My wife and I took the QM2 from Sydney to Perth Australia in March 2013. We had not been on a big ship at sea before so our expectations were based on the glowing reviews we had read and Cunards claim of 5 star service. We now ... Read More
My wife and I took the QM2 from Sydney to Perth Australia in March 2013. We had not been on a big ship at sea before so our expectations were based on the glowing reviews we had read and Cunards claim of 5 star service. We now understand that we have been spoiled by our river cruising experiences in Europe. We booked QM2 through Cruise Republic (CR) because we could not get a booking elsewhere. They were to be our source of advice as Cunard only had an answering service in Sydney and did not return calls. We were concerned when we received our only letter from CR advising that we were going on a P&O cruise! Some mistake! They assured us that they would send a corrected letter and an excursions brochure as promised. We did not get an updated letter or a brochure so we just met our local friends who organised parties for us. In Summary; Pros; big beautiful ship; formal attire worn by some; reasonable facilities; relaxing; excellent wine list; great roller coaster ride in moderate seas; well behaved passengers; a room on level 5 amidships. Cons; inattentive staff; no 5 star service or food; limited and repetitive entertainment options; cold coffee at breakfast & lunch; 1 mangled suitcase; poor shower drainage when the ship heeled; smell of vomit; poor value for money. Our experience; The Ship The QM2 is a glorious big ship with spectacular fittings and decor. Some 1200 Aussies boarded the ship in Sydney. We did not take advantage of the pools, spas and the boardwalk cafe because they were mainly closed due to bad weather. The only time we saw anyone in a pool was when 4 people played an advertised water polo game in cold windy weather as we sailed across the Great Aussie Bight (GAB) - they looked very cold. It would have been nice to depart Sydney harbour in the spa on the upper deck but it was not open late at night. Closures started on the first day (the best day) at sea - we were told this was because some facilities were only open when the forecast predicted fine weather - there was obviously no allowance for the forecasts being wrong. So it was ballroom dancing (on a rolling dance floor), the gym, dining and the library. The gym was adequate. The on-board shopping was limited and the best souvenirs were out of stock. Laundry facilities were grotty and barely adequate. Entertainment When we enrolled in the ballroom dancing classes we did not know that the Ball would be postponed (unknown reason) and later cancelled due to the rolling. We ended up dancing in our room. The stage-shows with professional dancers were also cancelled due to the rolling. An Aussie comedian (very good) replaced them, but you can't really listen to the same jokes more than twice. Some people said they had plenty to do just sitting, chatting and drinking. The computer classes were popular but for some reason the most interesting ones were not repeated. Stability We had one day of smooth cruising - the first day. After that things started to move. I was very surprised that such a large ship could move so spectacularly in what I regarded to be a moderate sea ~ 4m swell. Some passengers were spreading the rumour that the Captain had switched off the stabilisers and had gunned the engines. In fact he had reduced the speed by about 10 knots. The Captain made regular announcements about the 'heavy seas' and advised passengers to use the handrails. You certainly would not want to be a frail person on this ship when it is moving violently. Nevertheless there appeared to be many passengers with walking frames. The stabilisers obviously work very hard, but I am still not sure how effective they are for the poor souls on the upper decks of the ship. They are obviously no use for those in the expensive pitching suites on either end of the ship. They told tales of being compressed into their mattresses followed by levitation - it would be fun but probably not conducive to sleep. One American woman who claimed to be a long-standing Cunard client stated that she was not tackling the GAB again - once was enough. One of the three Rules of sailing in Australian waters had been broken 1. Never sail north of Brisbane in Summer 2. Never sail south of Brisbane in Winter 3 Never sail westwards across the Great Australian Bight at any time!! Library As an ex-yachtie I was happy with the library pitching up and down (I like roller coasters) and the bookcases shuddering as if the ship was being shelled (due to the bulbous bow hitting the water in each trough). I am told that this impact can be reduced by altering the angle of attacking the swell - presumably that would increase the amount of roll. It was easy to get a window seat in the library. I was not surprised that the library only held one small book on the stability of ships. On the limited information available it seems as though the QM2 may not be as stable as Cunard would like us to believe due to the shallow draught in relation to the height of the super structure. Accommodation We were lucky enough to have received a stateroom with a protected balcony on deck 5 amidships with enclosed balcony and protection from the wind, rain and spray. (we could see the coast and receive broadband and phone services). We pitched and rolled relatively little. Even so, I had problems staying in bed at night during the leg across the GAB as the ship was also heeling. I do not believe that an around the world trip would give you more than 70% fair weather on average, so an expensive suite in this ship would be very uncomfortable for a considerable time. With the smell of the exhaust gasses you probably would not want one of the suites overlooking the aft pool. The location of the power generating gas turbines is puzzling in terms of passenger amenity. They are located amidships on the highest passenger deck. In each corridor amidships on this level it is so noisy it is not possible to hear yourself speak. I hope that the passengers in these staterooms are deaf or get substantial discounts. So amidships on the top deck you might be spared the vertical movement but you get a good view, considerable roll, some forward/aft movement and constant noise! Having spent time river cruising in Europe it appears that the people who design ships, never actually live on them. They must have a strategy that punishes their most lucrative clients. On the Viking ships in Europe, they had the most expensive rooms either at the rear over the engines and near the exhaust pipes or next to reception - very strange. I would have considered a larger suite in both cases, but with hindsight we struck it lucky - in ignorance, by not doing so. Our experience with engines was gained many years ago on a Fijian cruise, where several American families were located next to the engine room - they complained endlessly and unsurprisingly no one wanted to swap with them. It was not only the noise but the vibration. On the QM2 we did get some engine vibration over and above the shuddering caused by the stabilisers but it was not too offensive. It may have been much worse lower down on deck 4. I assume that the placement of the Brittania restaurant on decks 2&3 was aimed to reduce engine noise on decks 4 to 12. The inner parts of the ship appeared to be built from 3/4" and 1" steel plate, so vibration would be easily transmitted. The constant groaning in medium seas in our stateroom was from the movement of fittings - I hope. It sounded like being on a wooden boat! God knows what the groaning must be like in a heavy passage or in another room with more movement than ours. The Food Since being to provincial France my food standards have risen. Consequently I did not regard the food in the Brittania to be anywhere near 5 star. The Kings Court was always busy and had reasonably bland cafeteria style food. As a person who watches what I eat, I was shocked to realise that you could eat continuously from 6am one day until 2am the next day by moving to different dining areas. I was also surprised to be confronted by our waiter with a lecture on how to give him an excellent rating prior to our departure. When I gave him tips on how he could achieve this he was a little miffed. One of our dining partners complained about one waiter and the general level of service did rise from there on. The wine selection was very good - it was one of the few things that exceeded expectations. One aspect that I did not understand was the placement of the Todd English restaurant aft, on deck 8. It must have been a converted suite. I investigated it one night and it appeared to be empty. It may have had something to do with its violent pitching. I can't imagine eating on a roller coaster. Dress QM2 was more casual than I was led to believe. I took a Tuxedo and wore it to dinner more than required - I actually got to enjoy that aspect. I also enjoyed the James Bond theme night at the Casino, which did not seem to be all that popular. Contrary to what Cunard had advised, they did not appear to enforce formal dress rules. Environment The Wartsila diesel engines on this ship appeared to constantly produce visible exhaust smoke and fumes. I would have thought that Cunard (considering its environmental claims) could and should do much better. I know they are burning bunker oil, but that is no excuse for visible air pollution in 2013. We most probably won't be cruising on the QM2 again. Read Less
7 Helpful Votes
Sail Date: March 2019
We chose this review to celebrate a milestone birthday with family. Food was very average to say the least. Had better food in on our Royal Caribbean cruises and better service too. Everything seemed to be an extra cost plus 15%. Wine was ... Read More
We chose this review to celebrate a milestone birthday with family. Food was very average to say the least. Had better food in on our Royal Caribbean cruises and better service too. Everything seemed to be an extra cost plus 15%. Wine was very expensive. Got a suprise of $US 34.50 for each person on our bill. $US30 to play bingo? Had 8.30 seating for dinner which meant the plays were at 10.30 what a joke. Perhaps they should do what other cruises do so if you have 6.30 dinner you do 8.30 show and vise versa. First & second night entertainment was dismal. Last nights comediam was excellent. Highlight was Burnie where we organized our own amazing tour. So unbelievably disappointed would never go again! Oh I divot to say that afternoon tea was so packed people started trying to get a seat at 2 for 3.30 afternoon tea! Something is so wrong with the coordination of this cruise. Read Less
5 Helpful Votes
Sail Date: March 2019
Queen Elizabeth is beautiful. The ship is incredibly elegant as it's namesake allows it to be. But unfortunately when the surface is scratched there are many imperfections that simply are a bit of a let down. Food... We were not ... Read More
Queen Elizabeth is beautiful. The ship is incredibly elegant as it's namesake allows it to be. But unfortunately when the surface is scratched there are many imperfections that simply are a bit of a let down. Food... We were not impressed by the food in the buffet area, Brittania dining room or specialty dining. It all tasted bland or the same - but it really did look great, so I guess that was the disappointment. Cabin... Our cabin was nice, but the bathroom extremely small, smaller than on other ships we've been on. One thing we noted was our television service was intermittent & the English speaking channels didn't show any of the movies being shown in the foreign languages which was weird. Service... We did not encounter many staff but those we did seemed to have very high expectations of the passengers. Our room attendant made mention that we should put the make my room up sign out because otherwise he didn't know, which is fair enough - but he went in our room anyway so.... We could not get a drink in Lido to save ourselves, it was almost if they avoided eye contact. In the main dining rooms service was far too slow with our drinks arriving at the end of our mains or dessert. Simply by being efficient they could have sold extra beverages so I thought they would be on top of it. Entertainment... There just wasn't enough, but this was only a small voyage. We have sailed Cunard in the past, and I really want to stress that despite my disappoints the ship was beautifully appointed - it really could be something remarkable with a few adjustments. Read Less
8 Helpful Votes
Sail Date: March 2019
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was ... Read More
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was pleasantly surprised to be let on board immediately. Embarkation was a breeze. To keep this review brief I will deal with the disappointments. I expected more of the food. It was very ordinary and at breakfast only one person was doing personalised egg choices. We gave up. Cheapest bottle of wine - $48 USD which equated to almost A$70. Toilettries were never replaced even after asking 3 times. In fact the steward was only seen three times and it was very poor service. Finalising of account queue on the last night. Both my partner and everyone in the queue were furious at the wait time with 2 people serving and another desk free being payment for tours with nobody at it. People eating at 8.30 pm session had to wait till 10.30 to see a show lasting sometimes till 12. My partner would have loved a tour of the ship's history perhaps as a speaking or walking activity. We spoke to others who agreed. It was both my birthday and our anniversary and there was no provision or opportunity/acknowledgement for anything special as with other liners where a sign and balloons are put on your door or they bring out a little cake to your group dinner table (sounds trivial and not that I wanted to be centre of attention but if it's a special occasion, it always goes down well). When I enquired about this they advised I should pay for the specialty restaurant or purchase one of their expensive gift packages. We did not go on a shore excursion with the ship as most were booked out and were quite expensive. We went on a private tour and it was the highlight for us. It was a public holiday in Burnie but as the operators were locals they knew all the places to go. We were stressing before we went as to how formal the gala dinner would be, what to wear and how this would be presented. It was over-rated and nothing special was done. On the positive side - room was comfy, smooth sailing, nice surprise of a bottle of bubbly in the room, entertainment good, good guest speaker talks, impressive fit out of ship and we particularly loved the bar near the theatre (can't think of name) where the meals there were better than most restaurants and were free with such a great atmosphere and we found the staff here to be the most welcoming and engaging of all Happy it was a sampler but wouldn't go again.. Read Less
6 Helpful Votes
Sail Date: March 2019
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick ... Read More
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick on-boarding, good service on dock, ordinary service on-board Had to visit the purser couple times and had to wait 30+ min each time. Whenever i walked by, always a queue. No such queues at tour desk where you need to pay for tours.On last night went there to pay bill and only 2 on desk. All waiting complained incl 2 poor souls who were locked out of cabin but had to wait for new keys with those waiting to pay. Issues in cabin - see below. It was very disappointing I wouldn't go on Cunard in Oceania again (but Med yes) , though my wife did enjoy, even with the issues. Read Less
4 Helpful Votes
Sail Date: March 2019
Having cruised on other cruise lines we thought why not go upmarket with the Cunard QE. Our great expectations did not materialize, from embarkment at Sydney at 1.00pm an untrained lass was totally lost doing the paperwork constantly ... Read More
Having cruised on other cruise lines we thought why not go upmarket with the Cunard QE. Our great expectations did not materialize, from embarkment at Sydney at 1.00pm an untrained lass was totally lost doing the paperwork constantly requiring supervisor assistance for 30 minutes with no seating for semi-disabled senior passenger doing the procedure. On way to ship entry no Cunard photographer or photo opportunity for souvenir. Balcony cabin was ready and comparable with other lines, however the cabin steward never introduced him/her self during entire cruise. Half bottle of sparkling wine in bucket of ice was appreciated and a thoughtful touch. Unfortunately, sleeping at night was difficult as other passengers seem to enjoy slamming cabin doors plus our cabin door was directly opposite cabin steward's kitchen with much banging and clattering of metal seemingly oblivious of passengers comfort. First night main restaurant dining at 8.30pm (we had no choice) no "my-time dining". Sat down at table for two and waited 25 minutes for waiter to notice our presence. Took our order which came after 30 minutes further wait. During this time we did not sight a drink waiter, nor during the entire meal so that was a saving no less. The second night was "Gala" night, formal black tie. Service was better , main course had choice of lobster that my wife and self selected. My lobster came but not my wife's. She did not want to cause a scene so declined to complain and missed out. The idea of semi-formal attire after 6.00pm was to be commended for such a ship but in reality it was somewhat of a joke to see what some people considered this dress code to be and was rather comical. We ate mostly in the Lido buffet, rather than otherwise at 9.00pm, and the food here we found limited and not overly impressive. Roasts were disappointing, one night only one roast meat on offer, lamb, undercooked and so trough was 'rubbery"and inedible. Other cruises always offer a choice of three roasts each night... why not Cunard.It's not as if we aren't paying for it big-time. Much of the upper decks and restaurants are verboten to the lesser guests putting us well and truly in our place.... perhaps that is where the good service is found. One person on board needs an attitude make-over and she is a young "lady" in the purser's office front counter. For someone being one on one with the public she seems to have a big "chip" on her shoulder. She continually and rudely insisted that my partner and I were entitled to $75.00 each on-board spending money only for us to find on departure that this was not the case, naturally after we had in fact spent the $150.00 on useless overpriced souvenirs. Is this the face of Cunard? Read Less
1 Helpful Vote
Sail Date: February 2019
× I awarded my cruise of 2017 5 stars no problem × I struggled to award 3 stars on this cruise, just 2 years later. WHY Pre embarkation × met at Brisbane airport by a Princess Cruises representative! × taken, without P C ... Read More
× I awarded my cruise of 2017 5 stars no problem × I struggled to award 3 stars on this cruise, just 2 years later. WHY Pre embarkation × met at Brisbane airport by a Princess Cruises representative! × taken, without P C rep, to a local hotel who had no knowledge of us and were not expecting us × later driven to Cruise Terminal by an aggressive, unhelpful taxi driver. He even refused to lift our luggage into the boot Post embarkation and cabin × cabin as expected with helpful staff Dining x poor. Food never hot enough. Vegetables undercooked. Fancy menu not relecting what arrived on my plate x Lidl...sorry Lido, an horrendous dining experience. Gueste seen eating food from their plates on the way to their tables. Decor, plastic, pastel, ( un ) pleasant Entertainment etc x poor, particularly the ballroom catering for the minority not the majority x Service...excellent from x purser's desk x housekeeping x all maintenance crew Ports and Shore excursions x never leave anything to chance...book a private tour or research own Read Less
3 Helpful Votes
Sail Date: February 2019
Went on a three day Melbourne - Burnie - Sydney cruise and having been on QM2 in 2017, we were really looking forward to a great time as we had on QM2. I have to agree with others, the embarkation was messy. The ships decor is ... Read More
Went on a three day Melbourne - Burnie - Sydney cruise and having been on QM2 in 2017, we were really looking forward to a great time as we had on QM2. I have to agree with others, the embarkation was messy. The ships decor is beautiful and very impressive. The ship is also better laid out than QM2. We decided to pay a little more for the Britannia Balcony Club which simply gives you your own restaurant. We arrived, the manager introduced himself, walked us to our table and as I was sitting, preceded to tell me in front of other passengers that my dress was acceptable tonight but tomorrow I should were a jacket (no formal night this night), despite me wearing a sleeveless frock coat. Short story, complained, Maitre D apologised and stated that I was a good example for the ship to accept more modern dress modes - the main issue was the public berating, I could have been asked quietly as I entered. Dinner at the Veranda Restaurant was spectacular, the food totally amazing with great service and atmosphere. Our cabin steward was brilliant. Generally, staff need better training, when used asked them simple questions we were referred to the Purser's Desk or told to listen for announcements, bit much when you only wanted to know what timer the shops opened or directions to an activity. All staff on QM2 knew their drill. I found the ship dancers somewhat tardy and lack lustre compared to QM2. Maybe Cunard is struggling to adapt to Australian passengers. Personally, for the money, I was somewhat disappointed. Read Less
20 Helpful Votes
Sail Date: March 2018
We chose this cruise as was on bucket list to cruise Cunard thinking it would be the best of the best. Embarkation painless, quick and very efficient. Cabin was clean but little shower pressure with antiquated shower curtain. Smallest ... Read More
We chose this cruise as was on bucket list to cruise Cunard thinking it would be the best of the best. Embarkation painless, quick and very efficient. Cabin was clean but little shower pressure with antiquated shower curtain. Smallest bathroom we have had, no ventilation and no shaving mirror. The excursions left much to be desired, booked a lunch on a Mississippi steam ship to find when we arrived qm2 customers had been allocated lunch on an old steel tub next door. Grey power rose and demanded to be taken back to the ship as the tub was not what we had booked. We were told we would receive a full refund. Back at the ship a line at the excursion bookings where staff turned up 45 mins late to the advertised opening time. The staff were rude and unhelpful telling us our refund would be credited to our ship account. We had all paid prior to sailing and wanted refund back into our original accounts. When refund was credited it was only 50%. Next a message from our invisible captain on loudspeaker to announce we would not be able to call in at Darwin because of the cyclone. We accepted this as it was a force mature spending a few more days at sea and everyone looking forward to docking at Bali. Once again an announcement from the captain saying we would not be docking in Bali as it was a public holiday and Cunard staff had been unable to get to Darwin to start the visa process. Totally unacceptable as Cunard cruise organisers should have known it was a public holiday in Bali. After 9 days at sea we docked at Singapore where ot took two hours to disembark from the ship and get visas stamped. Queue after queue with many more frail passengers having to also stand in line, myself included. Passengers were extremely disillusioned with Cunard by now. It also took another hour of queuing to get back on board. Compensation for 9 days at sea was a bottle of wine. Most of the activities on the ship incurred a fee ave $35. We had also been looking forward to a stop at Brunei which were notified of cancellation a very while to departure date. Other passengers did not receive any notification and only found out when they tried to book an excursion at the office. The shops were pathetic and overpriced, we purchased very nice jewellery on a holland America cruise with far better pricing. Wine was extortionate in cost as was the wi fi which regularly dropped out and usage monitoring was not accurate. The food in the buffet was regularly dried up and unappetising. It was like a cattle market at lunchtimes and frequently there was not enough seating.The service in the Britannia restaurant was good, but the menu not enough choice. All the passengers that we spoke to, which were many and varied said that they would not travel on the QM2 again and had had much better cruises on other lines, some of these passengers had taken 30 plus cruises. Even passengers that had travelled before on the QM2 said that they would not travel again on her. Our cabin steward did a good job of keeping our cabin tidy, we found the staff in the Britannia restaurant were friendly, however the rest of the staff we did not find to be particularly friendly as on other cruise lines. The entertainment was good the first time but not so good on repeat. The movie cinema only showed a couple of recent movies. The tv channels were appalling frequently dropping out with outdated movies. We were very disappointed with this cruise and we had been really looking forward to it. Read Less
11 Helpful Votes
Sail Date: March 2018
I chose the QM2 for a taste of old world, traditional cruising British style (a 14-day cruise Sydney-Singapore) with four expected shore stops, only two of which took place. A cyclone prevented one shore visit (entirely understandable) and ... Read More
I chose the QM2 for a taste of old world, traditional cruising British style (a 14-day cruise Sydney-Singapore) with four expected shore stops, only two of which took place. A cyclone prevented one shore visit (entirely understandable) and a right royal mess up (for which Cunard would accept no responsibility) prevented the other. For this, we were compensated with a bottle of red wine and a reduction of US$175-00 on our next Cunard cruise. The vessel is beautifully decorated and the public areas were certainly handsomely refurbished in the 2016 refit to reflect its past glory. However, noise containment between staterooms was not satisfactory (I had to move staterooms twice before I could get a relatively quiet room). The main dining room food was not really up to the standard of a luxury line (the Princess Line serves food just as good). The Indian special restaurant was fine but in the Verandah Restaurant (named after the legendary Verandah on the Queen Mary) -- for which hefty cover charges were levied at lunch and dinner -- the food quality and service fluctuated considerably. Compared with its equivalent on the "Celebrity Solstice", where I had the best meal I have ever had on a cruise ship in 2015, the Verandah was a big let down. I did complain and efforts were made to mollify me. However, I found this a dispiriting experience -- as did other passengers. Nevertheless, there were positives: friendly and efficient stewards and waiters, great musicians, the opportunity to participate in a choir and, of course, the usual range of shipboard activities. However, I have to say that, because of the noise problems experienced, the Verandah issues and the shambolic shore stop situation, I would never travel Cunard again. Read Less
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