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1 Helpful Vote
Sail Date: January 2012
Cruising on the QM2 was such a treat! It was exciting to be on such a large liner as the moments of boredom were few and the wonderful experiences memorable. Overall I would say I'd be thrilled to sail on the QM2 again and look ... Read More
Cruising on the QM2 was such a treat! It was exciting to be on such a large liner as the moments of boredom were few and the wonderful experiences memorable. Overall I would say I'd be thrilled to sail on the QM2 again and look forward to the opportunity. The food was mostly of a very high standard and the entertainment more hit than miss. We loved the atmosphere of the Britannia Restaurant -but we didn't like the fact that you eat with the same people for the whole cruise. Why do some cruise ships do this? We were lucky, as after changing tables once ( the whinging from one perpetual whiner became unbearable!) we settled in with a nice crowd for the rest of the trip. The table and wine service were wonderful. No complaints in this restaurant. We loved the 'speciality' Lotus 'restaurant' too and the maitre 'd's in both restaurants were simply marvellous! The only complaint would be the design and layout of the 'family' restaurant -the "King's Court". What an ugly mess this is! It looks more like some tacky shopping centre cafeteria and sadly there were times one had no other option for a quick bite but to try here. There is no excuse for the ordinary design of this large area and with a little imagination it could me made so much more stylish. There is little to make you want to hang around...it's strictly self service in every sense of the word. It really is an awful atmosphere! The 'Winter-garden' area near this is also a design nightmare! Like some creepy forest where Hansel may have strayed from Gretal deliberately! Still, when the main options are so grand one can largely avoid these two yukky areas. Accommodations are as you would expect - stylish and well presented with wonderful cabin service. Avoid rooms on the 4th floor above the Queen's Room as you will be kept awake until 1am by the dance band music which permeates the floors and goes right into your stateroom. An unforgivable design fault that should be brought to passenger's attention before they book. Having been allocated a new room for the second leg I had to endure this for over a week and since the ship was full there was nothing they could ,or would, do about it. I found this fairly shocking for a newish ship. The entertainment was largely excellent, though the movie options were very dated and , again, this is hard to fathom why. We loved the Planetarium and suggest that on port days more entertainment options be made available as many chose not to get off.The Commodore Club was a wonderful haven in which to enjoy pre or post dinner drinks, which, thankfully, were not over-priced. For Gay and Lesbian readers you may be pleased to know that, as with most cruises these days, there is a social hour - the traditional 'Friends of Dorothy' and this was also held in the Commodore Club, though at the ridiculously early time of 5p.m. Surely it would be more appropriate to make it closer to dinner times. The Royal Court Theatre lives up to it's name and is truly sumptuous! Some of the shows were fabulous. A couple a bit rough around the edges, but with acts flying in and out at various ports I suppose it's hard to ensure consistently high standards. Shopping options provided a wide range of goodies to buy and the prices were good too. The Art Gallery was a pleasant find and offered some wonderful collections to view with a sip of sparkling wine in hand. In conclusion I would absolutely recommend you treat yourselves to a cruise on the QM2. Even months down the track the wonderful memories endure! Read Less
2 Helpful Votes
Sail Date: February 2012
We have just returned to reality after spending 22 wonderful nights on Queen Mary 2 as she circumnavigated Australia during her 2012 World Voyage. Embarkation: The QM2 docked in Sydney at the Garden Island naval base and therefore ... Read More
We have just returned to reality after spending 22 wonderful nights on Queen Mary 2 as she circumnavigated Australia during her 2012 World Voyage. Embarkation: The QM2 docked in Sydney at the Garden Island naval base and therefore passengers were embarked and disembarked at Wharf 5 Darling Harbour. Arriving at Wharf 5 we received our boarding card relatively quickly and, despite being given the wrong one by the attendant, managed to pass through customs and board the catamaran (that would take us to the ship) within a reasonably short period of time. The catamaran ride from Darling Harbour to Garden Island was a lot of fun and provided many excellent photo opportunities of the Sydney Harbour Bridge, Circular Quay and the Sydney Opera House. Upon boarding the ship we were directed to the Queens Room where we handed over the credit card and were provided with our room swipe key. The whole process probably took no longer than an hour and a half (including catamaran ride) and I thought Cunard did an excellent job. The stateroom: We'd booked a Princess Grill suite and were impressed with the new decor (following the Nov 2011 refit) and the cleanliness of the suite. The new carpet, bedding, fabric on the sofa & chair and curtains all looked wonderful. Having now seen a variety of staterooms on board QM2 (from Queens Grill down to an inside) I can honestly say that the Princess Grill suites enjoy the best location (deck 10 - not too high and the view not impacted by the lifeboats) and have an excellent floor plan. There was enough room for us to store three large suitcases and multiple bags along with what seemed like a ton of clothes. The bathroom is very large (includes bathtub) and can easily accommodate two people at once without feeling the slightest bit claustrophobic. The balcony is very spacious and includes proper steamer chairs (made of wood). We spent 22 nights in this suite and enjoyed every minute, the bed was so comfortable and the sheets and pillows were lovely and soft. Our suite was kept very clean by our steward who did a good job cleaning and maintaining it every day. The restaurant: We ate in the Princess Grill and enjoyed open seating on a table for six. In addition to the daily chef's specials (which change daily) there is an a la carte menu which had some wonderful dishes on it such as Duck a l'orange & Dover Sole. The food in the Princess Grill was excellent. Each day for breakfast, lunch and dinner we enjoyed wonderful dishes that were cooked perfectly and always arrived at the table at the correct temperature. Ordering off-menu was never a problem and all of my requests were met (some with very short notice). During our voyage we decided at one point to only have desserts that were flambeed at the table, our head-waiter was excellent and came up with suggestions for flambeed desserts we hadn't thought of. During the 22 night voyage there were a couple of dishes I didn't care for (nothing wrong with them - I just didn't care for them) so I simply sent them back and ordered something else. The staff genuinely cared whether or not we enjoyed our meals. On the rare occasion we didn't eat everything (too full) they made enquiries to ensure that everything had been to our satisfaction. One of the pleasures of dining in the Princess Grill, in addition to being able to dine at whatever time you like (within the restaurant opening hours), is that you have the same waitstaff for each meal. This means that they quickly learn, and remember, your preferences, which means you no longer have to ask for your preferred breakfast tea or bread roll - they just appear. On our last day we tried Todd English for lunch and were quite disappointed. The three of us all thought the food was nothing special and the service perfunctory. I remember a post on the Cunard boards were someone said that the way to have a Grills experience on a budget was to book a Britannia stateroom and eat at Todd English every night. Having now experienced Todd English, I can, with confidence, categorically reject this suggestion as the food and service is a thousand times better in the Grills. Afternoon tea was wonderful, every day we'd enjoy tea with cakes and scones in the Queens Grill lounge. The offerings were always delicious and the service excellent (with one exception on one day). The service on board: Truly outstanding. The staff in the Princess Grill that looked after us were excellent. Our head waiter, two waiters and junior waiters were all consummate professionals and their attentive service made each meal feel as though it was a special occasion. We couldn't have asked for more, the service truly was exceptional. Outside of the Princess Grill the excellent customer service was maintained throughout the ship. Each staff member we passed acknowledged and smiled at us. The staff in the shops were friendly and knowledgeable. From the deck attendants on the Grills deck (11) to the friendly bar staff in the Commodore Club, all of the staff on board were excellent. Throughout the ship the staff would remember us and what we regularly ordered; this includes Sir Samuel's, The Commodore Club and the Queens Grill lounge. The excellent service was replicated throughout the ship - in the Grills and everywhere else. Tendering operations & tours: The three tender ports on our itinerary were the Whitsunday Islands, Cairns and Bali. The tendering process at Cairns and Bali were well organised and when rough weather struck at Cairns a catamaran was provided by Cunard to prevent further guests from getting seasick. We did get seasick whilst on a catamaran from the Whitsundays to the Great Barrier Reef however this wasn't a Cunard tender ride as such. If Cunard offers this tour again they should advise passengers to take seasickness medication prior to going on the tour. All the tours we went on were well organised and reasonably priced. Entertainment: We didn't see as many shows as we should have done. We enjoyed watching the Cunard singers and dancers, they are excellent and put on a great show. The other entertainers that we saw were okay but nothing to write home about. With regards to the lecturers we enjoyed very much the lectures by Chris Frame and Dr Denny Whitford. There were other lectures on board but we never attended their lectures (we didn't hear glowing reports from those passengers that did attend). Nightlife: Whilst we don't dance we did enjoy watching the dancing in the lovely surroundings of the Queens Room. G32 continues to disappoint as it's not a nightclub in the traditional sense, what with there being a Caribbean band in residence. What you need to do is work out when the DJ is playing (usually 10:30 - 11:30) and attend at those times with your friends. Expect to see a nearly empty dance floor and no atmosphere (except on Abba night when the place is pumping and the dance floor is full). The music isn't current so you'll need to make lots of requests to the DJ. Once you've got your requests in, and they're being played, you can dance with your friends and have a good time. It's always enjoyable having pre-dinner or post-dinner drinks with friends in your favourite bar. Whether it's the Queens Grill lounge, the Chartroom or the Commodore Club there are plenty of really cool places to simply hangout and chat over drinks. We usually had pre-dinner drinks in the Queens Grill lounge and ended the night in the Commodore Club. The price of alcohol on board is quite reasonable and the staff are very helpful with suggestions of new cocktails to try. Shops: The revamped shops are looking great and there is a really good selection of perfumes, aftershaves and merchandise. Everything was reasonably priced and I was pleased to see that the so called 'tables of tat' were set up near the shops and not in the main corridor on level three. There is also a good selection of basics (white shirts etc) if you find you haven't packed enough. The photo packages are reasonably priced and they have some lovely albums you can purchase. There is also the option to purchase digital or print packages. Purser's desk & Grills Concierge: There were no issues with our interim or final on board account; everything was 100% accurate. We visited the purser's desk on about three occasions and each time they were very helpful and efficient. The Grills concierge was also very helpful, assisting us to cancel booked tours, book lunch at Todd English and also helping out with organising a drinks party in our suite by organising nibbles and complimentary champagne. One of our friends also hosted a drinks party in their suite and the Grills concierge sent out lovely invitations to the invitees. On board maintenance: The ship sparkled from top to bottom and we saw no signs of any lack of attention to detail with the maintenance of the ship. One of the vanity lights in our bathroom blew and our steward organised a replacement without us having to ask him to do so. Speaking of our steward he did a really good job of keeping our stateroom clean and tidy. We were always pleased with the job he did. The gym and spa: The gym is located forward on deck 7 and contains a large number of machines, free weights and treadmills. I never had to wait for a machine and found it to be very well equipped. The Canyon Ranch Spa is also located forward on deck 7. There are spa packages you can purchase and these are very good value which also give you free access to the spa facilities for a set number of days. The spa itself is well equipped with various saunas, spas and a large pool. It was very relaxing using these facilities. The Canyon ranch staff who provided the various treatments we purchased were very professional and friendly. Disembarkation: We waited in the Chartroom until our number was called and exited the ship to find that our bags were waiting in the passenger terminal. Pleasingly they only had the bags for the number that had been called so we found our bags really quickly. There were plenty of trolleys available and once we passed through customs we were pleased to see that there were plenty of taxis waiting.Cunard was organising everything so that there were no big queues. A very smooth disembarkation. Complaints: Just one. I lodged a complaint at the Purser's desk and spoke with the Princess Grill maitre d' about it (as it occurred in the Queens Grill lounge) and I was very pleased with the way the maitre d' handled and resolved the situation for me. The maitre d' followed up with me that evening to advise me on what action he'd taken and include me in the decision on the final outcome, which I really appreciated. Because of the excellent manner in which Cunard resolved this matter for me it was no longer an issue and I continued to enjoy my cruise. I won't judge Cunard on the actions of one employee but I will judge them on how they responded to and resolved my complaint (and whether I feel I am genuinely being listened to) and in this respect I was entirely happy (and very impressed to be honest). Overall: This cruise cost a lot of money and as far as I am concerned every cent was well spent. We had a wonderful time on board and met some lovely people. The food and service was excellent and ship itself is a dream - so stable and magnificent. Paying extra for the Grills is worth it in my opinion. As one of our waiters said to us "The service is good everywhere but in the Grills it's just different". And I agree, the service is excellent everywhere but we were made to feel very special in the Grills and I appreciated that. If you're looking for a special cruising experience with wonderful food and attentive service, and you enjoy dressing for dinner and being surrounded by like-minded people, then you can't go past Cunard. If you're having a bad time on board Queen Mary 2 then you must be really working at it. Read Less
Sail Date: February 2012
As my partner and I are considering a future world cruise, we took the opportunity to cruise on the Queen Elizabeth from Sydney to Brisbane. We are pleased we did, as we would not cruise on the QE again. Embarkation went well, no line ... Read More
As my partner and I are considering a future world cruise, we took the opportunity to cruise on the Queen Elizabeth from Sydney to Brisbane. We are pleased we did, as we would not cruise on the QE again. Embarkation went well, no line up and we were in our cabin within 25 minutes. We were quite impressed with the grand, elegant ship and made our way to locate our cabin to unpack and have lunch. Our cabin steward arrived immediately and welcomed us with a complimentary bottle of sparking wine on ice. After that we hardly saw him again. Our cabin was elegant and well furnished, slightly smaller than other cruise ships, overall the cabin was quite satisfactory. We booked the Brittania Club which entitled you to dine any time in the Brittania Club restaurant. We decided to have lunch and it took us a while to find the restaurant. When we arrived we were asked by one of the waiters whether we were entitled to dine in this restaurant? Why did they not ask our name and check their list. The menu was limited and not to my liking. The staff were quite sullen and reserved, a smile would have been welcomed as would have the wine menu. The salad I had was not fresh, limp salad and a dry tomato slice. We could not believe the standard and quality of the meals provided for lunch, we were hoping there would be an improvement at dinner. Not so. After lunch we familiarised ourselves with the ship. We were quite impressed with the grand elegant decor and furnishings, however the ship did not have that atmosphere that you have on other cruise ships, light and open spaces and happy staff. Most of the staff seem to be reserved and avoided you unless you acknowledged them first.We met fellow passengers who embarked previously in other ports (this cruise is part of world cruise). We all seemed to have the same opinions of the ship and some were very disappointed as their cruise was much longer. Some of them preferred the QM and QV and felt the QE lacked the atmosphere and life that is felt on other cruise ships. Overall we feel that the atmosphere, meals, service and staff attitudes were not to the expected Cunard standard. There were other issues that contributed to our decision, but won't go into detail. The disembarkation in Brisbane did not go well. There was no announcement when or where to wait. We were ushered here and there, in the end we just walked off on our own accord. We will continue cruising, however not on QE. Read Less
1 Helpful Vote
Sail Date: February 2013
My husband and I have just had the most wonderful cruise from Sydney to Singapore leaving Sydney 24th February. After a miserable week of wet weather in all ports in Australia, we headed for Manilla. From Manilla to Shanghai, Hong Kong, ... Read More
My husband and I have just had the most wonderful cruise from Sydney to Singapore leaving Sydney 24th February. After a miserable week of wet weather in all ports in Australia, we headed for Manilla. From Manilla to Shanghai, Hong Kong, Vietnam and Bangkok it was beautiful clear sailing. I unfortunately had to use a Walker as I am booked in for a hip replacement in a weeks time and was traveling in a lot of pain. I didn't have to say anything, staff were very observant and were so kind to me, if it wasn't for them my cruise would have been so much harder,even going ashore or having to use a tender was so much easier because of the care given by the crew. I only had one grouch, the whole system of how the Queen Victoria runs is amazing, it makes you feel like a Queen yourself, the organisation that is done in organising the tours, the paperwork, the news every night from your home Country, just everything is so organised and at your fingertips just when you need it. The Dining Room experience is truly amazing from those beautiful afternoon teas in the Queen's room to the dining room each evening with everyone elegantly dressed, the service and the food was first class with such interesting menus. Breakfast and Lunch was equally the same. Every night in the Theatre was an amazing first class show which was something to look forward to every night. A particular highlight was the 'Sake' dinner which we attended in the Todd English Restaurant, wonderful food and interesting Sake wine in a fabulous restaurant. My husband attended his art classes every sea day and thoroughly enjoyed them. I want to thank the staff at Cunard who obviously work very hard to make every passenger have a wonderful time, if it isn't for them it wouldn't be half as good. Ports of call were great, especially overnights in Shanghai and Hong Kong, Manilla was a surprise, had a lovely tour and find it a very interesting and beautiful place. Shanghai on the bullet train was a wonderful trip. Bali was okay if you do a tour in which we did up in the mountains and it was a lovely day. I said I had one grouch. I used to cringe when I would see passengers getting in the pool with out showering. There are showers on each side of the pool and there is a notice to shower at the end of the pool, it is in small print and nobody reads the signage. Because we have these ignorant people in the world and to the health of fellow passengers and I wonder if Cunard could put in print on the glass that surrounds the showers to please shower before entering the pool. Thankyou Queen Victoria for yet another well organised voyage. Read Less
1 Helpful Vote
Sail Date: March 2013
My wife and I took the QM2 from Sydney to Perth Australia in March 2013. We had not been on a big ship at sea before so our expectations were based on the glowing reviews we had read and Cunards claim of 5 star service. We now ... Read More
My wife and I took the QM2 from Sydney to Perth Australia in March 2013. We had not been on a big ship at sea before so our expectations were based on the glowing reviews we had read and Cunards claim of 5 star service. We now understand that we have been spoiled by our river cruising experiences in Europe. We booked QM2 through Cruise Republic (CR) because we could not get a booking elsewhere. They were to be our source of advice as Cunard only had an answering service in Sydney and did not return calls. We were concerned when we received our only letter from CR advising that we were going on a P&O cruise! Some mistake! They assured us that they would send a corrected letter and an excursions brochure as promised. We did not get an updated letter or a brochure so we just met our local friends who organised parties for us. In Summary; Pros; big beautiful ship; formal attire worn by some; reasonable facilities; relaxing; excellent wine list; great roller coaster ride in moderate seas; well behaved passengers; a room on level 5 amidships. Cons; inattentive staff; no 5 star service or food; limited and repetitive entertainment options; cold coffee at breakfast & lunch; 1 mangled suitcase; poor shower drainage when the ship heeled; smell of vomit; poor value for money. Our experience; The Ship The QM2 is a glorious big ship with spectacular fittings and decor. Some 1200 Aussies boarded the ship in Sydney. We did not take advantage of the pools, spas and the boardwalk cafe because they were mainly closed due to bad weather. The only time we saw anyone in a pool was when 4 people played an advertised water polo game in cold windy weather as we sailed across the Great Aussie Bight (GAB) - they looked very cold. It would have been nice to depart Sydney harbour in the spa on the upper deck but it was not open late at night. Closures started on the first day (the best day) at sea - we were told this was because some facilities were only open when the forecast predicted fine weather - there was obviously no allowance for the forecasts being wrong. So it was ballroom dancing (on a rolling dance floor), the gym, dining and the library. The gym was adequate. The on-board shopping was limited and the best souvenirs were out of stock. Laundry facilities were grotty and barely adequate. Entertainment When we enrolled in the ballroom dancing classes we did not know that the Ball would be postponed (unknown reason) and later cancelled due to the rolling. We ended up dancing in our room. The stage-shows with professional dancers were also cancelled due to the rolling. An Aussie comedian (very good) replaced them, but you can't really listen to the same jokes more than twice. Some people said they had plenty to do just sitting, chatting and drinking. The computer classes were popular but for some reason the most interesting ones were not repeated. Stability We had one day of smooth cruising - the first day. After that things started to move. I was very surprised that such a large ship could move so spectacularly in what I regarded to be a moderate sea ~ 4m swell. Some passengers were spreading the rumour that the Captain had switched off the stabilisers and had gunned the engines. In fact he had reduced the speed by about 10 knots. The Captain made regular announcements about the 'heavy seas' and advised passengers to use the handrails. You certainly would not want to be a frail person on this ship when it is moving violently. Nevertheless there appeared to be many passengers with walking frames. The stabilisers obviously work very hard, but I am still not sure how effective they are for the poor souls on the upper decks of the ship. They are obviously no use for those in the expensive pitching suites on either end of the ship. They told tales of being compressed into their mattresses followed by levitation - it would be fun but probably not conducive to sleep. One American woman who claimed to be a long-standing Cunard client stated that she was not tackling the GAB again - once was enough. One of the three Rules of sailing in Australian waters had been broken 1. Never sail north of Brisbane in Summer 2. Never sail south of Brisbane in Winter 3 Never sail westwards across the Great Australian Bight at any time!! Library As an ex-yachtie I was happy with the library pitching up and down (I like roller coasters) and the bookcases shuddering as if the ship was being shelled (due to the bulbous bow hitting the water in each trough). I am told that this impact can be reduced by altering the angle of attacking the swell - presumably that would increase the amount of roll. It was easy to get a window seat in the library. I was not surprised that the library only held one small book on the stability of ships. On the limited information available it seems as though the QM2 may not be as stable as Cunard would like us to believe due to the shallow draught in relation to the height of the super structure. Accommodation We were lucky enough to have received a stateroom with a protected balcony on deck 5 amidships with enclosed balcony and protection from the wind, rain and spray. (we could see the coast and receive broadband and phone services). We pitched and rolled relatively little. Even so, I had problems staying in bed at night during the leg across the GAB as the ship was also heeling. I do not believe that an around the world trip would give you more than 70% fair weather on average, so an expensive suite in this ship would be very uncomfortable for a considerable time. With the smell of the exhaust gasses you probably would not want one of the suites overlooking the aft pool. The location of the power generating gas turbines is puzzling in terms of passenger amenity. They are located amidships on the highest passenger deck. In each corridor amidships on this level it is so noisy it is not possible to hear yourself speak. I hope that the passengers in these staterooms are deaf or get substantial discounts. So amidships on the top deck you might be spared the vertical movement but you get a good view, considerable roll, some forward/aft movement and constant noise! Having spent time river cruising in Europe it appears that the people who design ships, never actually live on them. They must have a strategy that punishes their most lucrative clients. On the Viking ships in Europe, they had the most expensive rooms either at the rear over the engines and near the exhaust pipes or next to reception - very strange. I would have considered a larger suite in both cases, but with hindsight we struck it lucky - in ignorance, by not doing so. Our experience with engines was gained many years ago on a Fijian cruise, where several American families were located next to the engine room - they complained endlessly and unsurprisingly no one wanted to swap with them. It was not only the noise but the vibration. On the QM2 we did get some engine vibration over and above the shuddering caused by the stabilisers but it was not too offensive. It may have been much worse lower down on deck 4. I assume that the placement of the Brittania restaurant on decks 2&3 was aimed to reduce engine noise on decks 4 to 12. The inner parts of the ship appeared to be built from 3/4" and 1" steel plate, so vibration would be easily transmitted. The constant groaning in medium seas in our stateroom was from the movement of fittings - I hope. It sounded like being on a wooden boat! God knows what the groaning must be like in a heavy passage or in another room with more movement than ours. The Food Since being to provincial France my food standards have risen. Consequently I did not regard the food in the Brittania to be anywhere near 5 star. The Kings Court was always busy and had reasonably bland cafeteria style food. As a person who watches what I eat, I was shocked to realise that you could eat continuously from 6am one day until 2am the next day by moving to different dining areas. I was also surprised to be confronted by our waiter with a lecture on how to give him an excellent rating prior to our departure. When I gave him tips on how he could achieve this he was a little miffed. One of our dining partners complained about one waiter and the general level of service did rise from there on. The wine selection was very good - it was one of the few things that exceeded expectations. One aspect that I did not understand was the placement of the Todd English restaurant aft, on deck 8. It must have been a converted suite. I investigated it one night and it appeared to be empty. It may have had something to do with its violent pitching. I can't imagine eating on a roller coaster. Dress QM2 was more casual than I was led to believe. I took a Tuxedo and wore it to dinner more than required - I actually got to enjoy that aspect. I also enjoyed the James Bond theme night at the Casino, which did not seem to be all that popular. Contrary to what Cunard had advised, they did not appear to enforce formal dress rules. Environment The Wartsila diesel engines on this ship appeared to constantly produce visible exhaust smoke and fumes. I would have thought that Cunard (considering its environmental claims) could and should do much better. I know they are burning bunker oil, but that is no excuse for visible air pollution in 2013. We most probably won't be cruising on the QM2 again. Read Less
2 Helpful Votes
Sail Date: March 2013
I have just completed 2 nights on the QM2, Sydney to Melbourne. Travelling on my own I paid a huge amount of money. I accepted the money and happily paid for it. But I now discover that the equivalent 2 night cruise from South Hampton ... Read More
I have just completed 2 nights on the QM2, Sydney to Melbourne. Travelling on my own I paid a huge amount of money. I accepted the money and happily paid for it. But I now discover that the equivalent 2 night cruise from South Hampton is $400 cheaper. I now feel ripped off, as that is a huge difference. My expectations for the Qm2 was that I would be getting very high quality dinners, and high quality service. The dinners were pretty average, although the service was very attentive at dinner. The 2nd night dinner was a touch better than the first. Breakfast on the next morning went on for 1 1/2 hours. They were so slow in bringing us our food. Because of this I missed out on some activities. With only 1 full day at sea, I really wanted to do as many activities as I could. I should have eaten at the buffet instead. My sheltered balcony cabin was lovely, but many rust spots on the balcony, especially around the outside door handle. My cabin steward was nice, but I hardly saw her. The ambiance of the ship was wonderful, especially for a lady travelling on her own, the other passengers were lovely. It was very old school, which I loved. I dressed up for the dinners, which I thought was expected, but not everybody did. They said they would enforce the dress code in the main restaurant. Not sure they did. Still I didn't feel out of place. The drink staff are not very attentive. On more than 1 occasion I had to go out of my way to ask for a drink. I expected better service than that. I was standing on the deck as we were sailing out of Sydney- no drink in hand with the drink waiter standing right behind watch the scenery- he never once asked me if I wanted anything. SO I didn't ask. A glass of bubbly would have gone down well at that time. The gentleman dance hosts were lovely. But most were not very talkative. They just danced with you. The most friendliest was a gentleman that confessed to me it was his first time as a host. I guess the others were over being friendly. There was only 1 show- on the sea day. Great singers, no razzle dazzle though and only for 3/4 hour. I would sail again. But would have to be very wary of the prices that Cunard charge for the smaller Australian sectors. if I can't get an inside cabin not sure if I would sail again. The best sailing would probably be from Southampton to NY. Read Less
4 Helpful Votes
Sail Date: March 2013
I have cruised since 2002, previously with Holland America (excellent experience & after Cunard regard them as much better value for money),Princess (very good, would choose them again) & P&O Australia (probably not again - ... Read More
I have cruised since 2002, previously with Holland America (excellent experience & after Cunard regard them as much better value for money),Princess (very good, would choose them again) & P&O Australia (probably not again - well, enough said). Embarked in great expectation, but found as the cruise progressed, pre cruise publicity not very accurate. The disappointments came fro a lot of little things. I will fill you in in 'dot point' fashion. I would probably think hard about going with Cunard again as the value is not there when compared with other cruises I have experienced. * Embarkation & De-embarkation - very smooth & easy (looked like P&O ground crew being used) * Found stateroom quickly (A lot smaller than other ships of same vintage & older) but not cleaned or prepared for 3 of us. * Went to Kings Court for a 'cuppa' ( & experienced our first taste of unhappy crew - sniping at each other) * Dined in Britannia Restaurant that evening (& most evenings), stewards and Maitre D welcomed us - great, but meal was good but not special. Our table stewards' service was excellent but took some time to warm up (again suffering from unhappy crew syndrome, may be because of many & varied cultural backgrounds)I must add that our table steward proved excellent. * Speciality Restaurants were booked out in a very short time after boarding. * Afternoon tea was a disappointment with soggy sandwiches and often stale cakes, &, often cold tea. * Ship ambiance, excellent but looking close at the timber panelling etc. showed how clever people are with the artificial. * Meals followed our first meal experience of being mostly good but not great. * We partook in the formal night activities and enjoyed them (your choice). * Kings Court, the few times we went, the food was pretty ordinary but always quick & easy. * Stage shows typical of cruising, not a lot of variation from other lines shows. * Illuminations would have been OK if special reclining seats were repaired or replaced. * Cunard Enrichment activities were good, informative & worthwhile - Library & Bookshop worth visiting. ( Commodore Rynd was available for book signing one day but I think was overwhelmed with response with many passengers turned away). * It was good not to feel overcrowded - on board passenger/space ratio excellent * Room Service excellent (better than buffet for quality) * Cabin Steward very obliging * reception staff very good. * Overall ship appearance - at just under 10 years old and following previous maintenance & upgrades, the ship is showing some lack of regular/ongoing maintenance (tired looking, bad rust in some areas) * We had 2 tender ports which was good but some new crew had difficulties with tenders (got to learn sometime somewhere I guess). * Entertainment throughout the ship was excellent * Guest entertainers ( mixed quality) * Ports were all good particularly Akaroa and Fiordland - bonus at Milford Sound where Cunard had arrange some publicity shots allowing us extra time in that beautiful place, even maneuvering/navigating within a few metres of a waterfall. * To repeat it was a lot of little things including some unhappy crew that let the ship down. Overall enjoyable cruise to a lovely area but not quite as publicity generated expectations. Read Less
1 Helpful Vote
Sail Date: January 2014
My husband and I were first time cruisers and therefore did not know what to expect. We embarked at Cape Town where there was a little delay, but everything went very smoothly. Our cases were brought to our cabin and the stewart was very ... Read More
My husband and I were first time cruisers and therefore did not know what to expect. We embarked at Cape Town where there was a little delay, but everything went very smoothly. Our cases were brought to our cabin and the stewart was very helpful. We did not share a table in the dining room but people around were very friendly. We were served by two very friendly waiters and nothing was too much trouble. Infact all the staff in the resteraunt were very helpful. The food in the Britannia resteraunt was fantastic, plenty of choice and well presented. There was so much to do on board. The library was excellent, so much choice. The entertainment was very good. There were some acts which were not quite as good but on the whole there was something for everyone. The bars were excellent, staff were eager to serve and friendly. We attended talks by Jackie Stewart and Max Hastings which were very entertaining. We loved the Cunard Celebration talks, learning the history of Cunard. Our cabin was large enough and very comfortable. I would give the QM2 10/10 and can't wait to embark again.   Read Less
5 Helpful Votes
Sail Date: February 2014
Eighth cruise including three previously on Cunard, first time on QM2. Extreme disappointment is an understatement. The food in the King's Court Buffet leaves a lot to be desired and the tables are all set for two people, with a few ... Read More
Eighth cruise including three previously on Cunard, first time on QM2. Extreme disappointment is an understatement. The food in the King's Court Buffet leaves a lot to be desired and the tables are all set for two people, with a few for four people which means you can't meet up with fellow travellers (especially if you're a solo traveller). Added to this, there is no waiter service whatsoever, not even for hot drinks and not even for those passengers who need assistance however minor or major. Most of the stage shows were second-rate - certainly not world class and way too loud. Whilst the dance floor in the famous Queen's Room is superb, it is located way down the back of the ship down eight stairs, along the photographs corridor and then up eight stairs. There is a two person lift. Whilst it's a beautiful ballroom the band departs at 8.30 pm and doesn't bother coming back until 9.45 pm. This is the peak time when early diners would like to dance. Sure, the first show is on at that time but as previously mentioned, they're not worth going to and there's also a late show at which there are always plenty of seats. The planetarium is a circular cinema screen on the ceiling which shows 23 minute films on the solar system. The air con in the internal cabins blows straight on to the head of the bed which is not very comfortable. Trivia is held in the pub which is too small for the numbers attending. The Chart Room reeks of cigar smoke. Do not book early. Many passengers doing the same number of days paid less than half the fare I paid. There's more but that's probably enough. The library is the best I've ever seen and has the best views of any outlet on the ship. The scones and jam and cream are superb. I always book an inside cabin as I like darkness when I sleep, however the bright green light on the smoke detector lit up the room. However, as the bathroom door and the wardrobe doors open on to each other, I was able to leave both doors open at a certain angle which effectively blocked out the green light. Also, the person in the bathroom would need to alert the other occupant that they were exiting so as not to hit them. The air con blows straight on to the head of the bed and can't be changed. I removed the doona insert leaving just the cover and changed the air con to warm so the air blowing on the bed wasn't cold for three weeks. There is oodles of hanging and storage space which is great. The bathroom is big enough. There's no power point. Plenty of soft, white towels. Big safe in the cupboard. Read Less
1 Helpful Vote
Sail Date: February 2014
Having cruised about 4 times before I wondered if QM2 would live up to the expectation and reviews that it would be the most magnificent experience I had ever had. Whilst the overall experience was very pleasant and there were many good ... Read More
Having cruised about 4 times before I wondered if QM2 would live up to the expectation and reviews that it would be the most magnificent experience I had ever had. Whilst the overall experience was very pleasant and there were many good activities and facilities, there was nothing outstanding about anything really. Food: generally good in all venues that i tried. Good choices and quality. Being on a circumnavigation of Australia I would have loved to see more Australian influence in the food and at least some fresh Australian produce being used. Drinks: Wine was expensive however the spirits and cocktails seemed well priced. Stateroom: we had a sheltered balcony midships deck 5 which was my specific choice for a variety of reasons. Room was well equipped with all that was required. There was plenty of storage space and the beds were very, very comfortable. Bathroom was very small (smaller than other ships I have been on). Balcony being 'sheltered' did not allow enough airflow and was on the whole unusable as it was at least 100% humidity out there and combined with the air temperatures was most unpleasant. Decks/facilities: Not enough shade or covered areas on the top deck. No where to sit out of the sun or wind so quite disappointing. A few sheltered areas around the pool or nice big lounges or day beds would be beneficial and would mean that people would be more likely to use this deck and pool area. The pool area on this deck also smelt bad as the stacks churning out black smoke were just above it. The indoor pool was nicer but sometimes I just wanted fresh air and a swim. Bars were nice and well decorated.On the whole the ship was beautifully decorated and furnished and there were some particularly nice spots to sit. Some areas were underutilized and others used too much. Activities: The guest speakers onboard Sydney to Perth were excellent. The entertainment was also first class. A few more interesting activities in the afternoons would not have gone astray. Organisation: this is where I think Cunard fell down in comparison to other ships/lines. With such a top reputation I expected much more in this regard. Some activities were held in areas that were not suitable creating great congestion for those wanting to be involved but also those that did not, therefore inconveniencing a large number of people. There were queues everywhere and for everything! Getting off the ship was mayhem at times and there was very little consideration given to those with walking difficulties who could not stand in a queue for 1 hour or walk around in circles through the lobby to eventually get into to the queue. It was bedlam trying to get into the shows at night particularly if you had a walking issue. The Planetarium (where many of the guest presentations were held) did not offer any or enough spaces for disabled to sit or get to. More staff needed to be stationed at the entrances to these venues to guide people in and some preference should be given to those in wheelchairs and with walking aids - and there were a very large number of them on the ship at this time. So our over all experience of the QM2 was pleasant but it did not live up to the hype that is created about her. I don't think that I would cruise on her again and definitely not at full price. There certainly were some bargains to be had if you booked very late! At those prices I may be tempted. Read Less
14 Helpful Votes
Sail Date: February 2014
My wife has never set foot on a Ship. If I was going to get my wife interested in cruising it had better be comfortable and luxurious. Answer book a cruise first class on QM2. We spent the better part of the voyage in Q5 Queens Grill ... Read More
My wife has never set foot on a Ship. If I was going to get my wife interested in cruising it had better be comfortable and luxurious. Answer book a cruise first class on QM2. We spent the better part of the voyage in Q5 Queens Grill and for last 3 day Q1 Sandringham Suite. Just sensational. The dining breakfast lunch and dinner in Queens Grill is without parallel you could have whatever your heart desires from caviare to truffles, fois gras etc. etc.. The wine list amazing and the service just impeccable. We may have been among the youngest couple on board but had an absolute ball the whole time. We loved getting dressed up. Putting on Black Tie and evening gowns for the formal nights. Loved going to the Commodore's Club bar for drinks and then into Churchill's for Cigars and port. Made some great friends and, met many interesting people. The acts the shows the speakers were all world class entertainers. Sir Jackie Stewart was guest speaker and we took over his suite when he disembarked in Melbourne. The Sandringham Suite was opulent and enormous on two levels with king size bed overlooking the stern and out to see just amazing. Down stairs the lounge and dining room all with massive balcony the perfect place to party with friends we had made on board for our last two nights. I can honestly say, it was the only time that after getting back from holiday we wanted to stay on board and keep going. Read Less
2 Helpful Votes
Sail Date: March 2014
Well, this liner had been on my bucket list for 10yrs. I must agree with several other posters, especially about it being a floating retirement home. They told us onboard that the average age is 75, we are in our mid 50's and very ... Read More
Well, this liner had been on my bucket list for 10yrs. I must agree with several other posters, especially about it being a floating retirement home. They told us onboard that the average age is 75, we are in our mid 50's and very active. Now, dont get me wrong, I like elderly people, but get between a buffet or something free and a senior citizen, and theres a transformation....Ive NEVER come across so many nasty, rude, pushy people in my life. As my hubby says, just because you get old, doesnt mean you get nice...lol Anyway, I digress. The cabin was nice and adequate for our needs....inside 4th deck aft. No noise at night, close to lifts. I always make sure I dont get a cabin under the entertainment or restaurants. Our steward was very nice, we hardly saw him at all.Our cabin was always clean, towels lovely and fluffy, lots of room for your clothes. We were assigned to the Brittania restaurant, 1st sitting. Our waiters were very friendly and attentive. The food was excellent, the drinks were very expensive. The shows were under par, except for a few external entertainers that blew our minds. We went down to the ballroom every night to dance. the band was good. The carribean band was awesome and really got the crowd going.....well, the ones under 60 anyway!!! one of the Ukranian waitresses was awesome, she brought us water without being asked when we were dancing, and was very friendly, unlike some of her collegues. The planitarium was good, if you could find a seat that worked. We saw 5 movies, which was something for us as on other cruises we never got to the cinema. Went to a series of lectures about the universe, they were good, read 5 books, slept a lot, read again, slept again.........getting the picture? not much in the way of entertainment, but I guess at 75+ all you want to do is sleep and maybe read...lol This was a real let down for us, as we are so active, we did get bored and were well and truly ready to get off. The shore tours were ok and expensive. We were 5 hrs late in Shanghai, due to fog...I know not their fault, but they should have offered eveyone a refund on their tours. We missed the gardens as they were closed by the time we got there, they took us shopping, the tower was moot as we couldnt see anything, they took us shopping again...didnt even get to the Bund.....all in all it was a $268US shopping trip, which we could have done for $78US. Not impressed as were 90% on the tour. All in all it was way under our expectations. Shes a grand old lady, but thats where it stops. There is a class distinction on the ship and at times I felt I was a steerage passenger. I would definitely not reccomend this cruise to fun loving Aussies or anyone under 70. I may one day go on her again when Im in my dotage, but even then I would probably not find much to do Read Less
1 Helpful Vote
Sail Date: March 2014
Sydney - Sydney... Royal Circumnavigation of Australia 19th February - 14th March Category Q5 Suites 10074 and Q1 9069 ( Sandringham Duplex ) It was the first time I have been on a cruise in over 20 years and the first ever cruise for my ... Read More
Sydney - Sydney... Royal Circumnavigation of Australia 19th February - 14th March Category Q5 Suites 10074 and Q1 9069 ( Sandringham Duplex ) It was the first time I have been on a cruise in over 20 years and the first ever cruise for my wife. From the time we embarked to disembarkation it was one of the best most luxurious holidays I have ever had. The Queens Grill is best described as the equivalent of first class. The suites were very comfortable with king bed, walk in wardrobe dressing table, living room, large balcony, large bathroom, bar/ kitchenette and butler service. Dining in Queens Grill was exceptional with anything you could want Caviar, foi gras, truffles, head waiter would cook whole Dover sole, Chateaubriand, beef Wellington, duck a l'orange, lobster and crepe Suzette at your table. The menu changed for lunch and dinner daily, all the finest ingredients you could ever hope to eat. The passengers in general would have average age of 70 we were among several couples in our 50's and there was a lady on board who celebrated her 101st Birthday. The entertainment was fantastic with two huge theaters and Ballrooms and numerous bars and pools to enjoy. The musicians entertainers and speakers were all of the highest standard and most interesting. Sir Jackie Stewart (Ex Formula 1) was an example of one of the speakers on board and was just inspirational. The planetarium is also not to be missed. The ports and excursions around Australia and Bali were fantastic and very well organised. The last two days of our voyage were spent in the best suite on the ship Q1 Sandringham Duplex suit two floors of luxury. Ground floor has entry foyer, butlers pantry, guest bathroom, study, library, huge lounge room, dining room and of course the huge balcony overlooking deck 8 band area and pool. After mounting the beautiful staircase you have exercise bike and binoculars on landing the master suite with two walk in wardrobes each side of the bedroom and massive bathroom with huge roman bath separate shower and toilets. All in all the best holiday ever and we have stayed in some of the worlds best hotels and resorts.....nothing compares to the luxury that the QM2 can offer. Read Less
Sail Date: March 2014
Cunard Queen Elizabeth: 17 Day Cruise Sydney - Kobe Japan. Review partly composed 10 days into the 17day voyage as you are constantly reminded by the crew announcements; this is not a cruise but a voyage. Completed upon return to land. ... Read More
Cunard Queen Elizabeth: 17 Day Cruise Sydney - Kobe Japan. Review partly composed 10 days into the 17day voyage as you are constantly reminded by the crew announcements; this is not a cruise but a voyage. Completed upon return to land. Costs: Flight to Sydney $395.00 Cruise cost $ 7950.00 Flight Japan -Australia $3650.00 Onboard spend: $ 1395.00 Travel to airports: $350.00 Total cost: $13, 740 = $808 per day. Costs shown to enable comparisons to be made. Short synopsis purely a personal objective. A most luxuriously fitted out ship, wood panelled veneer everywhere you turn, ship maintained to a high standard. Ships crew were very stayed, straight laced, always formal, never a smile to greet or serve you. Cabins are smaller than other cruise lines balcony grade cabins. Bathroom extremely compact, the smallest hand wash basin I have ever encountered on any modern cruise ship/liner, small shower, has plastic curtain, no sliding perspex doors here. Beds are typical cruise ship quality, made to be comfy but not luxurious. Sufficient numbers of deck lounger's, no mattresses, just mesh, not comfy. Princess Grill passengers are provided with a separate deck area which has sun lounger/chair quality mattresses provided. They also benefit with other privileged areas, mere mortals are forbidden to enter. Cunard it seems, are simply pretentious by segregating passengers on cruise ships in 2014. If you like being segregated and treated as an economy passenger on a luxury liner then this could be for you, if on the other hand you dislike being class divided then look at a more relaxed and friendly welcoming line for your well earned holiday afloat. Dirty mattress protector on bed, mattress protectors not routinely changed on change over day. Check yours upon arrival, be safe and secure in the knowledge that what you are sleeping on is clean underneath the sheets. The review: A disappointing arrival at Circular Quay after our flight to Sydney, Cunard were refusing passenger's entry to the pre boarding formalities if your designated time on your ticket had not yet passed. We were 2 hours premature and were firmly told to remove ourselves from the line and simply go away. Pleased we had not travelled from the other side of the world; we left the line, departed the quayside knowing Sydney and went for lunch. Returned 2 hours later and now anyone and everyone are now being allowed in the line, 45 minutes later we are on board after being kidnapped by the youngest, lying photographer, insisting that it was compulsory for identification purposes that we must partake in this pointless exercise. Utter rubbish. This already is showing the arrogance of this ships crew and as yet we have not totally crossed the gangway. Once through another line of security we are finally on the ship. Arrived at the designated cabin where our luggage had beaten us, we immediately unpacked, small but adequate wardrobe space for our 17 nights, could not image how we could have coped with a world cruise with such tiny spaces allocated for clothes. Cabins: If you are accustomed to cruising with P&O UK, Celebrity, Royal Caribbean or indeed most of today’s modern cruise liners, then these balcony cabins will most definitely disappoint. They are well designed but space in these cabins is at a premium, cramming more cabins onto each deck, to make the company shareholders of the Carnival Corporation even richer. Compact/cramped, yet just enough sufficient space would be a good description of these cabins. Upon arrival our cabin appears clean. However, 3 days into the cruise, whilst taking an afternoon nap, (sea motion always sends me into a relaxed sleeping mode) I awoke with insect bites on my neck and head. First thing I thought of was bed bugs, so stripped the bed and found that the mattress protector was extremely soiled with yellow stains clearly evident in many separate areas covering the bed, some really large and quite disgusting. Proof that mattress protectors/mattress pillow tops are not routinely changed on cabin change over days on this ship. Cabin steward says it was other guest’s sweat/perspiration and not urine. It was clear this was not the case as the location of some of the marks were consistent with it being urine, although at the top of the bed we could accept this could well have been perspiration marks. We also noted on other change over days, in other cabins they too did not have their mattress protectors routinely changed as part of the bed linen change. Suggest that everyone check upon arrival on every cruise ship or hotel their mattress protector under the clean sheet to check the cleanliness, lesson’s learned here for us certainly. Food: Breakfast in the lido was not exceptional but had an ample selection, although the cooked breakfast offered, always had fat soaked sausages, hard “soft” eggs, salty bacon, blackened cooked tomatoes and even tinned mushroomed which were heated and served black. Lunch again at the Lido, this was not to the high level of Royal Caribbean or Celebrity, bread for sandwiches available from one station with a most unhelpful individual always in attendance. Bread always dry and hard, as from our observations it was placed there in the open air for the lunchtime sitting from 10am, everyday the same result, bread for making a sandwich was dry, as if it was actually stale. The other selection of hot and cold food was plentiful, yet mostly always “Much of the same”. Very English on the 1950's not in today's world, stuck in a time warp. Vegetables, in the main, soft and well overcooked, not much variety outside of carrots, cauliflower and green beans. A pretty poor show for such an expensive cruise. Most days they only offered 5 choices of deserts, apart from 2 sea days when we had a great selection as I have previously experienced from other cruise lines. What about the other 15 days, overall in the Lido food acceptable but not outstanding or memorable for the right reasons. Everyday not enough linen napkins at any service, only paper one’s available and thin small ones at that, what a disgrace for a supposedly 5* cruise line. Extremely low service levels and quality. Evening quality and choice/variety was extremely low, never have we encountered in 20+ years of cruising such a low standard of an evening. Britannia Restaurant: Nothing exceptional or memorable here, just plain straightforward cooking with small portions, particularly the entrée/starter. Definitely not up to the level of any course on Celebrity or RCI, or even half as good as our last trip on Ocean Princess, where the food was simply outstanding, as indeed it was on Celebrity Solstice last October 2013. The PVC covered chairs in both the Lido and Britannia restaurants make it a most uncomfortable dining experience as these chairs then cause your perspiration not to dissipate but to leave you feeling as if one is incontinent, when you stand to leave and your backside is soaking wet, not a good feeling to walk away with wet pants. Who thought up that design, plastic/pvc chair coverings and not fabric. What an error of design with all of these chairs! Evening entertainment: So far 10 days in and only one ships stage performing company show, which was mediocre at best, no singing, just dancing and after 45 minutes of solely dance to an audience of 65 plus aged pensioners, where most are now asleep, could not be describe in any other words than, boring. All the other theatre shows performed each evening were poor entertainment value from third rate no name street performers. Absolutely and truly a disappointing and shocking level of entertainment from a once renowned liner of distinction on the high seas. If you like good cruise ship theatre shows then this ship is not for you. If however you just like to ballroom dance with accompanied band music, then this could be up your street. Along with the straight laced service and at times intimidating staff's attitude, then again this could be a cruise line for you. In the 17 days of our VOYAGE, only two cruise shows, good work if you can get it! Dress Code: If you like wearing a jacket for breakfast, for lectures, for lunch, for every dinner, then you have found a ship to satisfy you. Too much formality, too much stiff upper lip old boy, too much of, you do as I say and not as you like, you will do as we say, after all you are simply and just, paying our wages and we serve you, knowing that we are superior to you as you are a second class passenger at best. Sorry to say, Cunard you are too pretentious for the majority of today’s fare paying passengers. My last time on such a ship, ever!   Read Less
Sail Date: March 2015
Well, i would normally not write a review for such a short cruise on such a well know ship, but feel i must after whats been said lately. This trip was for a birthday present for some one who has never been on QM2. The three of us ... Read More
Well, i would normally not write a review for such a short cruise on such a well know ship, but feel i must after whats been said lately. This trip was for a birthday present for some one who has never been on QM2. The three of us arrived at the dock early, due to the flight from home and checked in our bags at 11am, we were escorted with help, due to one of us being in a wheelchair up stairs to the check in counter. The people behind were very friendly and we were checked in within 10 minutes. On boarding the ship I was acknowledged as being a return guest, nice touch. We went to our cabin, suite 10056, I found it very clean and neat, overall in very good condition, a little rust on some of the metal work on the balcony but very small and limited. The bathroom was so clean it looked as if it had been retiled, plenty of all we needed in towels and toiletries. Down to lunch in the Princess Grill restaurant, we were met and escorted to our table, with staff pushing the wheelchair for me. I had requested a table for four that was wheelchair friendly and our table was perfect. The service was perfect, the food great, the wine prices still amazingly good, something at every level, that would suit every budget. The coffee as usual is fairly average and they did seem to have trouble knowing what a single expresso was a couple of times, but what we drink in Australia is very different from elsewhere on the planet, so you just have to make do. Th ship itself looks as good as ever, this is my fourth time on QM2 over the last five years and i was amazed at how good it looked, only very minor wear and tear. If you consider it is floating on the ocean, vibrating constantly and has 4000 plus people on it, (staff included), it looks remarkable. Disembarkation in Adelaide was painless. Overall the trip exceeded my expectations, after reading so many bad reviews i went expecting the worse, and was very happy with what I found. Cunard staff also went out of their way to help me and my guests, were very friendly, i never once encountered a "grumpy" staff member. The trip ended up being the perfect Birthday present. I look forward the next time.   Read Less
2 Helpful Votes
Sail Date: March 2015
The ship was cold 18-19 degrees - staff didn't respond until the last few days of cruise and then temperature rose to other extreme 28 degrees. Passengers all developed illness whilst on board. Some staff were very good but ... Read More
The ship was cold 18-19 degrees - staff didn't respond until the last few days of cruise and then temperature rose to other extreme 28 degrees. Passengers all developed illness whilst on board. Some staff were very good but generally staff needed customer service training. The ship ran out of basic supplies like cough medicine, hot chocolate, berries etc which meant passengers had to buy their own at various ports. Some of the fruit on display was rotten and they commented " it just discolouration". Not enough spoons to stir drinks - had to use forks instead, Queues to get off the ship at ports poorly organised (2.5 hour wait at one port). T shirts got burnt through soot coming out of chimneys on two occasions. To cap it all I tried to call Cunard to provide comments and they weren't interested - they asked me to hold the line while transferring me to someone more senior and following a 15 minute wait I was cut off. Worse cruise I've ever been on. Only thing I enjoyed was the Bridge classes Read Less
Sail Date: March 2015
My wife and I joined the Queen Victoria on the 11th March 2015 for the return passage to New York, arriving on the 25th April 2015. It was my present to her for her 70th birthday as a once in a lifetime experience. Whilst I must commend ... Read More
My wife and I joined the Queen Victoria on the 11th March 2015 for the return passage to New York, arriving on the 25th April 2015. It was my present to her for her 70th birthday as a once in a lifetime experience. Whilst I must commend the ship for its presentation, the quality of the food and the service provided to the "guests" as Cunard wish to call us, there were faults in the following. My wife and I took this cruise because it was for the senior person of our age and the dress code required formal and informal nights. As usual there were "guests" that did not enter into the spirit of the dress code and were allowed, by the staff of Cunard, to enter the dining room and the Lido in the wrong clothing. When I asked the matre de in the restaurant why this was being permitted, I was informed that the dress code had been relaxed on the return journey as it was relaxed on the outward journey. No body from Cunard informed us. The cost of the excursions were greatly overpriced and it was cheaper to arrange transport at the port. The cost of seeing the ships doctor was far to expensive at $92.75 for the preliminery consultation. I experienced wax in my left ear and was informed by the doctor that I had an inner ear infection, at the same time was informed that I should insert cotton soacked in olive oil into my ear three times per day and that would remove the wax.!!!!!!! My ear was cleaned by the nurse which solved the problem, but no medicine was given to me for the inner ear infection. My wife contracted the "Carnival Cough", as I and our friends also contracted in varying degrees, which lasted for the last three weeks of the cruise and totally spoiled that and the places we wished to see. On comming home my wife was admitted, via my 999 call, to the local hospital and was diagnosed with double pneumonia and on a points scale of 1-10 she was a 9. The next stage was intensive care. My wife spent one week in hospital and it will be another 5/6 weeks before she will hopefully recover. There were many, many "guests" on that cruise that suffered from the "Carnival Cough" and we know of friends that we made that when they returned home they to had to have anti-biotics from their doctors. This is a very serious matter that Cunard must prevent and not treat the "guests" as cash cows, $92.75 to see the doctor is far too expensive. We heard of a "guest" having to spend his holiday money for the doctors bill. The ship must be cleaned before it returns to cruising as those future passengers may well contract the "Carnival Cough". Read Less
2 Helpful Votes
Sail Date: March 2015
We did one month section of a three month cruise commencing in Sydney. This cruise was more suited to 75+ age group therefore as a very young at heart 60s couple we found it a bit dull compared to previous cruises with P&O. ... Read More
We did one month section of a three month cruise commencing in Sydney. This cruise was more suited to 75+ age group therefore as a very young at heart 60s couple we found it a bit dull compared to previous cruises with P&O. Unfortunately there were several deaths during our cruise. The entertainment was not to our taste and the resident cunard singers and dancers were dire. The kings court buffet scrum was best avoided and passengers 'grazing' from buffet stations was particularly distasteful. Found the constant touting by photographers very intrusive they looked insulted if you refused. The ship is looking a little tired in places. On the plus side the staff/crew were helpful and polite and the food in Britannia was good( It was not worth the extra we paid for Todd English) Cabin was suitable for our needs (Bed superb) We asked for gratuities to be taken off at the start of the cruise and tipped the staff we thought gave good service. Overall a good ship in need of refurbishment. Read Less
3 Helpful Votes
Sail Date: March 2015
After all the hype in the lead up what a disappointment to board a smelly ship no more than a floating retirement village including passengers dying or being taken by ambulance at every port. The food is bland and boring, the activities ... Read More
After all the hype in the lead up what a disappointment to board a smelly ship no more than a floating retirement village including passengers dying or being taken by ambulance at every port. The food is bland and boring, the activities are what I would expect in my fathers nursing home. The ship is caustrophic with no outside dining the only option is to try your luck in not catching the "Cunard Cough" they so lovingly call it when getting food in the Kings court and finding a spot outside to balance your meal in the fresh air. We wrote to the captain with our concerns of the flu and why people weren't provided with face masks in the public areas it was quite disgusting. Yep still waiting for a response - poor form Cunard. Entertainment was fair with some acts just not worth the time watching. Why do I have to pay for a fitness class? why isn't it included? at $15US that is $20 Australia ridiculous. They charge wherever they can, like how to use your Ipad my husband went along thinking he may learn something but he already knew how to turn it on!, yes please another $15. Read Less
16 Helpful Votes
Sail Date: February 2016
We boarded QE In Sydney for a trip of a lifetime visiting mostly Japan on a leg of their World Voyage with some trepidation after a bad experience on QM2 last year. Worst cabin on the ship allocated to us in the week prior to sailing (38 ... Read More
We boarded QE In Sydney for a trip of a lifetime visiting mostly Japan on a leg of their World Voyage with some trepidation after a bad experience on QM2 last year. Worst cabin on the ship allocated to us in the week prior to sailing (38 days is a long cruise for such an "upgrade"????) . Numerous complaints every day on deaf ears finally cost us more than we paid for original cruise to be able to get some sleep, They expected this on credit card and would not listen that no one has that amount of spaRE money on their card. They were totally unapproachable to our dilemma, their service has gone and they still expect you to pay top Cunard prices. Shows were bad and dancers and singers poor, other choices even worse (a man standing on stage telling you how to pick-pocket was 1 show. At our higher price paid we could eat in Princess Grill, Staff excellent but food repetitious and once we got to Japan it was fish, fish or steak. No variety at all. Asked for chicken and got 1 tiny pace. 1 night. Lido staff lazy and food not the best but if you had early tour you had to fight the crowds there, Tours very overpriced and some were really bad. Need to look into itinerary more by staff). Never trust or travel Cunard again as felt they were filling their ships up with Aussies. Just to help pay for them in our waters band giving us NOTHING in return for loyalty, Carpet in cabin dirty, shower in bath not good for older people with artificial joints, balcony small, TV programmes old, 1 bottle of free water per day?? Hot water took 5 mins. To arrive. Not good with Norovirus onboard again plus well known "Cunard cough" everywhere you went on the ship. We also had to move cabins 3 times!!!! Poor choice of activities on sea days unless you paid "Nominal" fee of US$15 or played Bridge, but good library. One of us uses C-pap machine and first 2 cabins it was set up for us, last one we had to do it ourselves . We had taken our own adaptor plus and extension cord. But it ate into our shore time each time and they had deaf ears to the plight. Pursers staff were hopeless except for 1 young man, they just passed the buck all the time. Read Less
7 Helpful Votes
Sail Date: February 2016
We chose this cruise because of the ports visited. Good points. Embarkation was swift and we felt very welcomed by the staff. We loved the Royal Cunard Singers and dancers, and the Royal Court Theatre Orchestra are superb. ... Read More
We chose this cruise because of the ports visited. Good points. Embarkation was swift and we felt very welcomed by the staff. We loved the Royal Cunard Singers and dancers, and the Royal Court Theatre Orchestra are superb. Plenty of variety at the Lido, hot food one side and salad the other., the hard working cooks do a great job. We loved our easter eggs to celebrate Easter and the beautiful Easter Egg display on Deck 1. Bad Points... The coffee/tea making area in the Lido Restaurant was very congested at times and with very little courtesy in evidence,it was a stressful experience at busy times, I was once pushed with hot water cups in my hand and no apology. Disembarkation in Southampton went smoothly after a 40 min wait to get the go ahead, shame to those who decided to join the queue at the front, disregarding those who were patiently waiting. Read Less
9 Helpful Votes
Sail Date: February 2016
We booked this World Cruise segment from Sydney to Hong Kong the day Cunard opened up the books a year and a half prior to departure. Having cruised on QE and also on QV before we knew what to expect but Cunard makes their World Cruises ... Read More
We booked this World Cruise segment from Sydney to Hong Kong the day Cunard opened up the books a year and a half prior to departure. Having cruised on QE and also on QV before we knew what to expect but Cunard makes their World Cruises always more special. The guests on this segment were overwhelmingly Australians with Brits, Germans and Americans also strongly represented. A port call scheduled for Cebu (Philippines) was cancelled prior to departure with an unclear explanation that suggested some security issue. Puerto Princesa was substituted and turned out to be quite acceptable. We were lucky with the smooth seas throughout and generally sunny and warm weather. There were about nine days at sea which nicely augmented the port days. Shore excursions were a mixed bag as is usual on most cruises, some very good others not so much. We took most of our dinners in the Queens Grill and were rewarded with uniformly excellent food and service as were the two dinners we enjoyed at the Verandah Restaurant. Most of our other meals we ate at the Lido and they were quite adequate. Having the Grills upper deck available to us for lounging and sunbathing was a nice bonus. Disembarkation at Hong Kong's Ocean Terminal was confusing but we did manage to make our way through the shopping mall to baggage claim. The only fly in the ointment was the disappointing quality of the ship's dancing troupe which has not improved since we last saw them three years ago. Over all, however this was a wonderful experience. Read Less
52 Helpful Votes
Sail Date: February 2016
Problems from the start. Ticketed as new cruisers when in fact it was cruise #3 for us , it took 3 visits to the pursers office (waiting in line) to correct that error. Even then, there was no way to ensure early dinner sitting, a ... Read More
Problems from the start. Ticketed as new cruisers when in fact it was cruise #3 for us , it took 3 visits to the pursers office (waiting in line) to correct that error. Even then, there was no way to ensure early dinner sitting, a requirement of our booking, yet never advised as a problem until we had been ticketed and fully paid up. Different table at most dinners. Did I say dinner? A sample from the Britannia's international menu follows. And I challenge you to find this in any cookbook. Taglioline (ribbon pasta) in a light tomato sauce and sitting on top: TWO turkey breast schnitzels! Missing items -No fried egg on top, and no chips! From what hell's kitchen did this dish emerge? Try cutting up turkey schnitzels on top of pasta without ruining whatever qualities you may have thought were present underneath! In the Lido each day, for breakfast there were the same 3 kinds of (possibly, it wasn't labeled) yoghurt, along with 2 or 3 kinds of melon: water, rock (sometimes) and honeydew. On the one morning bananas were served, they were soft and very close to black.In Sydney, our departure port, there were available abundant quantities of papaya, strawberries, raspberries, bananas, mangoes, plums, white and red grapes and pears. None of these was available. Instead we had the aforementioned melons, cut pineapple, and canned peaches, pears, prunes and pineapple rings. Smoked salmon with your breakfast? Forget it. Beef sausages? Forget those too. No just pork or chicken, every morning, day in and day out. And as for fish! Have you Aussies ever heard of a "long tailed snapper" that had all the markings of a sea mullet, (dark, large u-shaped remnants of scales on the black skin with brown flesh underneath, and the only whitish flesh in the centre. The whole lot tasting like something you'd normally throw to the gulls? )Try Cunard for a whole new understanding of this delicacy. In the Verandah restaurant which prides itself on a long tradition of French cuisine, I had to wait for French mustard to be sourced from somewhere else to go with my sinewy, overcooked rack of lamb. A French male, raised in a Paris restaurant, met at the pool, told me with a sad shake of his head, there is no French cooking in that restaurant. (The head chef is Indian, by the way, according to the staff announcement one evening.) The French man had been served a sole, and found it inedible, due to having been "white frozen" at the tips and edges.You know, that's when your fish has been exposed to too much air after a long, long time in the freezer, with lots of openings and closings.. Another Britannia restaurant special featured monkfish wrapped in bacon. Quiz question for junior cooks: how do you cook bacon to a point where it is cooked if you wrap it around monkfish? Answer: you don't worry about the fish Just make sure the bacon is cooked, and to hell with the fish. Another. What is the difference between a green bean and a khaki bean on a Cunard liner? Answer: none. Cook the crunch and the colour out of it. Some people might love khaki coloured beans. Fancy an early morning swim? Two outdoor pools are available, and you'd better love an icy cold shower to follow your swim, because there are no warm ones. Want a warm dip? $35 (AU $50 approx) per person per day will get you into a spa pool which on cruise lines at half the price are free of charge. Who spends all day in a spa pool? Even $5 for an hour might be reasonable, but $50 is outrageous. Glass of wine with dinner? $AUS20 for a "specially selected Cunard chardonnay. Origin ? Vintage? Who knows? House white we call this type of wine in Aus. Not happy? Try the Devlin's Mount Unwooded Chardonnay, not well known but only $AU 60 a bottle! I have a similar wine at home that I buy for $4. Not $40. Just $4. If your thing is 1960's pub food, 5th rate entertainment (you had to be there for THAT), drinks at outrageous prices, staff with attitude (understandably--some of these guys are ex QE 2 in the glory days, but are now trapped in a Cunard time warp) and prices about double the competition's, then indeed, Cunard is for you. No? Then forget it. Try Royal Caribbean or Celebrity instead. Read Less
21 Helpful Votes
Sail Date: March 2016
The best things: An elegant ship. Attentive service; staff frequently carried the meal trays for my elderly mother in the Lido, excellent room steward - Louie, MDR maître d against expectations managed to change our late dining to ... Read More
The best things: An elegant ship. Attentive service; staff frequently carried the meal trays for my elderly mother in the Lido, excellent room steward - Louie, MDR maître d against expectations managed to change our late dining to early (only booked cruise 2 weeks before departure) - I think he was sympathetic to my mother eating earlier. Entertainment; on our voyage The Fabulous Beatle Boys, Lisa Crouch and Chris Gable were excellent. Promenade deck; great for walking off those calories (gym was decent - an extra challenge when doing core strength exercises with a Swiss-ball when the ship is gently rolling!). Cunard insight talks were interesting. Not so good: Food in Lido and MDR ranged from so-so to very good. I wouldn't rate anything as outstanding in these 2 dining areas. Eggs Benedict in MDR was one of the worse I've had. Pork loin in MDR was dry and tasteless, however, the mains (entrees) were usually decent. Fruit in Lido was disappointingly poor quality given there's plenty of decent fruit in season in Oz at the moment. Lido had a daily smoothie, which wasn't on the MDR breakfast menu but they would get it for you if you asked. Could get smoked salmon for b'fast in MDR (but never saw it in Lido). Hot soups were consistently very good though. Had decent tasting lobster tail (smallish) & prawns (shrimp) at last formal dinner. Baked Alaska for desert was good. I liked the modest serving portions for dinner in the MDR (I'm sure some would disagree). Staff on purser's desk weren't the friendliest lot. Excursions Only did the Kangaroo Island food & wine tour; the honey farm, dairy and wine tasting were ok, however, I'd rather replace the eucalyptus distillery visit with a seafood stop. Odd moment Louie left us a "complimentary" bathrobe - gee, I thought Cunard was being incredibly generous. Then he said a few days later that it was meant for the subsequent passengers in our cabin and if he could have it back! Just as well I didn't try it on. I suppose one could've pushed back and said 'bad luck, I'm keeping it, it's Cunard's mistake", but that's not me and he was a great room steward overall. I also suppose Cunard could've said it was a mistake but in an act of good will you can keep it (was that a pig flying?). Anyway, laughed it off as one of life's odd moment - then got around to polishing off the complimentary blanc de blanc. Read Less
7 Helpful Votes
Sail Date: March 2016
We paid a huge sum for 18 nights in top Queens Grill class. I found very little in return from Cunard/Carnival. We were not shown to our cabin (we did not know this ship). Except for breakfast the food did not reflect the flowery ... Read More
We paid a huge sum for 18 nights in top Queens Grill class. I found very little in return from Cunard/Carnival. We were not shown to our cabin (we did not know this ship). Except for breakfast the food did not reflect the flowery language of the menu. Food quality was not what I expected.Room service food poor.After we moved tables we were very happy with our waiters and we were also lucky with our cabin stewards. As on many ships staff are from some 60 countries so English language skills are variable. Our QG cabin deck 9 was large enough yet looked ordinary. Our wash basin was cracked and the shower was over the short bath.The double bed was made by pushing two singles together leaving a mattress gap in the middle.TV was very limited with no extra functionality. Balcony cabin doors were hinged not sliding so the slamming noise was frequent. Pools were ordinary. Entertainment cheap mostly, often one man performers. Ships Officers kept a low profile keeping hidden. The June 2016 major refit is vital. We paid a massive ticket price, daily service charge, and 15% drinks service charge on top. Value for money is missing. Read Less
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