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11 Helpful Votes
Sail Date: February 2018
This was our first cruise since the ship was refitted in late 2016, just after we did the Cape Horn cruise on her. Some things are better like the Stateroom décor, the Carinthia lounge is a great improvement on the Winter Garden. I feel ... Read More
This was our first cruise since the ship was refitted in late 2016, just after we did the Cape Horn cruise on her. Some things are better like the Stateroom décor, the Carinthia lounge is a great improvement on the Winter Garden. I feel though that the Kings court is a great big miss. The cool white marble type décor is not in synch with the rest of the ship which has a warm colour scheme. With the shades down before service it is just a great white blob. There is no flow and people mill around, those selecting food with those looking to choose collide with those using the area to access 1 side of the promenade deck from the other. The seating seems to be much closer violating one's sense of personal space. The glass dividers separating the seating areas from the walkways have been removed. Whoever thought that putting a high table for 2 in the telephone booth was a good idea needs to think again, I also noted that with the age of the cruisers on board the high tables were used as a last resort. The specialty dining area in the evening prevents access to the Kings court from stairwell D, OK in good weather but when Force 7 winds closed the outside deck this was a real nuisance. I miss the glass elevators! Food in the Britannia was often cold and my fish was twice not only cold but had a hard layer on it as if it had been sitting under heating lights too long. the service was slow and the wine waiter was not happy to be questioned over the wine and not at all helpful the first night of the cruise. He did improve later. Have they cut down on staff, 3 times we had to leave before dessert and coffee to get to the 10.30. show. Embarkation went smoothly even if most passengers turned up early, we are Platinum so had priority . Disembarkation was also smooth. Other than the dining room the service was very good, the pursers staff were very helpful. We enjoyed all the ports but as we are from NZ we already knew them all. Hobbiton Evening Feast was magical. Special thanks to the port staff in Tauranga who took the time to retrieve my sunhat left on the shuttle bus and see it got onboard to the pursers desk. We will go on the QM2 again but will tend to avoid the Kings Court. Read Less
5 Helpful Votes
Sail Date: February 2018
The voyage was bought in August 2017 for a February-March 2018 Sydney to Sydney via NZ, 13 nights. The itinerary date above says Auckland 9 nights, wasn't an option as Auckland was off the itinerary anyway and we had two days in ... Read More
The voyage was bought in August 2017 for a February-March 2018 Sydney to Sydney via NZ, 13 nights. The itinerary date above says Auckland 9 nights, wasn't an option as Auckland was off the itinerary anyway and we had two days in Tauranga instead. I enjoyed the surprise birthday present in January and that followed through with the experience. From the Captain to the waiters and cabin staff, anywhere I saw a staff member in fact there was always a friendly acknowledgment. The Captain's meet and greet was slightly bewildering, once the photo was taken with the Captain we sat at a table for four and all of us were ignored by the waiters, it really was only a meet and greet with a not even drink at least. The cabin was smaller than I expected but plenty of storage and a very comfortable bed more than made up for that which I've read in other reviews. We had lovely companions at our table for six, attentive waiters who remembered small details. Milford Sound and two others were a spectacular sight, Dunedin was a self chosen itinerary where my husband went to the Speight Breweries tour very close to the Octagon and thoroughly enjoyed the experience. Plenty of shops and cafes kept me occupied until he returned. A visit to the Albatross Colony will be next on our list. Akaroa is a pretty port, approximately 65kms north of Christchurch, tenders required. We chose to book the bus to Christchurch and have a quiet day wandering around the CBD. The onboard documentary showing the Wizard and Christchurch Cathedral is totally out of date, maybe 20-30 years judging by the fashions. Nothing could prepare us for the damage done, almost 7 years to the day, by a strong earthquake. However, on a different channel on our television, the onboard travel advisor did make strong references to the damage inflicted so we weren't totally surprised, just overwhelmed by the sights in the CBD. Wellington is a beautiful city and a brief shuttle ride from the berth. We chose to visit Te Papa which was an enjoyable experience in a modern museum. The Cable Car in the heart of the CBD was a nice surprise with a view of the city and harbour. Two days at the Port of Tauranga was also a pleasant time, the advertised Port of Auckland experience is cancelled for the time being and the extra day in the previous port gave us the opportunity to visit Hobbiton, all Lord of the Rings fans would enjoy the walk around a well set out film set with enthusiastic and knowledgeable guides giving us an insight to various scenes filmed there. We chose the day trip, the evening trip involves a meal on site and I'm sure it is a super experience listening to others who came back on board later in the evening. Our second day was again perfect weather and we explored the town which was also a relaxing time. Others visited Rotorua for different cultural events which was interesting for them, we had already visited all the attractions across the Bay of Plenty region in our own time prior to joining the Queen Mary 2. Bypassing Auckland did not worry me at all, we have plenty of good memories of the largest city in NZ. The Bay of Islands were waiting for us, north of Auckland. Paihia is a small town of around 5000 residents and the gateway to the tip of NZ, plenty of various tours are available including deep sea fishing, diving, boat and cruise tours etc. We chose to visit Russell and, for ourselves, visit a beautiful little church and graveyard which gave us plenty of history of the region. For more history of NZ, a trip to Waitangi Treaty House was considered but we chose the launch trip, 20 minutes perhaps, to Russell instead. Personally, I did not want the voyage to finish, 13 nights passed too quickly and the experience for us both was most enjoyable. I imagine we shall join the Queen Mary 2 in the future, maybe we'll look at the other two Queens, for now we have memories of an almost perfect experience. Read Less
5 Helpful Votes
Sail Date: March 2017
We chose this cruise as part of a package tour and cruised to Sydney from Capetown. Most of the Phillipino staff were excellent, Some of the staff did a rotation in the buffet area and European staff came on board, they were not friendly ... Read More
We chose this cruise as part of a package tour and cruised to Sydney from Capetown. Most of the Phillipino staff were excellent, Some of the staff did a rotation in the buffet area and European staff came on board, they were not friendly and quite surly they were definitely not suited to this type of work and many looked as though the guests were an inconvenience. The food was very nice in the Britannia Room and the buffet although the Buffet area was a bit confusing as it is broken up into sections and different food in each part which caused the areas into these sections to be very crowded. Always there is crowding in the seating areas which is understandable. Everything on QM2 costs, unlike other ships for the price there should be a few inclusions, like the watercolour classes, and the craft classes, they would not have cost much to run.No complementary shopping bags as on Holland America, which I though a bit stingy. The emergency drill was poor, we had people wandering in areas they should not have been and staff a bit lax with it as well. I was pleased there was no emergency asthe discipline in organisation really was not great. The onshore organisation was poor and they should take a lesson from Holland America who do not expect people to line up and wait, they should have just handed out numbers and when the tender number was ready call the guests with those numbers I think all I think the QM2 relies heavily on their old reputation, and charges accordingly,a lot more expensive than ships like the Holland America Line . The QM2 really does not live up to the hype!. Read Less
7 Helpful Votes
Sail Date: February 2017
About 2 years back I developed a desire to sail on the QM2. 50% of my friends who had been on the QM2 loved it and 50% hated it. Because of this I chose a short 7 day cruise from Sydney, Australia down to Tasmania and back to Brisbane, ... Read More
About 2 years back I developed a desire to sail on the QM2. 50% of my friends who had been on the QM2 loved it and 50% hated it. Because of this I chose a short 7 day cruise from Sydney, Australia down to Tasmania and back to Brisbane, Australia, in February 2017. If it was not good, then I could endure 7 days. It was, in fact, very enjoyable. So much so, that we have booked two more cruises on the QM2. November around the Caribbean and 43 days in January 2018 from Cape Town to Brisbane. Our embarkation in Sydney was so quick and flawless. We were in our cabin very quickly. Far more efficient than on any of the other 14 cruise ships that we have sailed on. We had a balcony cabin on Deck 11. It was spacious and well laid out. We could not fault anything here. When we set out to explore the ship we were astounded by the size of it. Although it carried 2,600 passengers, because of the size, most lounge/bar areas were not at all crowded. Many lounge areas would only have 10 to 15 people in them. The service from every crew member was outstanding. The dining experience in the Britannia Restaurant was equal to any other cruise ship we have been on and we could not fault the quality of the food. The evening entertainment was quite good although we have experienced better on 2 or 3 other cruise ships. On the down side, there were 3 things that could easily be improved. There was always a long queue at the concierge desk due to only half of the service stations being manned at any one time. On the last two days of our cruise we had almost no hot water in our shower and on the last day we had NO shower water at all. Probably due to being on Deck 11. The first time I ordered two glasses of red wine it cost me US20. About $28 Australian. Money is not a problem, but, being Australians, we have an abhorrence to being ripped off. Which this certainly is. We bought no more drinks. So Cunard missed out by being greedy. Read Less
8 Helpful Votes
Sail Date: February 2017
The opportunity to travel on QM2 was too good to pass up and the 5 night itinerary afforded me the opportunity to travel in a Queens Grill suite. The itinerary was a round trip from Sydney, visiting Port Arthur and Hobart. Embarkation ... Read More
The opportunity to travel on QM2 was too good to pass up and the 5 night itinerary afforded me the opportunity to travel in a Queens Grill suite. The itinerary was a round trip from Sydney, visiting Port Arthur and Hobart. Embarkation was at Sydney's overseas passenger terminal at Circular Quay and went smoothly, but there was nothing special as far as Queens Grill privileges was concerned except to bypass the general queue, which is always nice of course. The staff here are always friendly and helpful and this embarkation was no exception. Stepping aboard the ship was very exciting but unlike Celebrity Suite class there was no one to greet you or direct you to your suite, or take you too a lovely club to wait for your cabin and enjoy a drink. There was however, a lift attendant to control the massive queue waiting to go up to their cabins. It turns out the lifts at stairwell B can best be described as Bijou, so I gave up and used the stairs. My Grill suite was 9002 at the front of the ship. On opening the door I was delighted. Very tasteful. Plenty big enough for me, with a large bathroom, whirlpool bathtub and lovely bar area. The balcony was generous with 2 wicker chairs, and the benefit of this cabin's location was that there was no lifeboat or tender blocking any view. You do however get a fair bit of noise when the tenders are launched. There was also a rattle noise from a mysterious spot noticeable at night, but it didn't disturb me too much. Bed and linen were lovely. Lovely bar set up. Champagne and Godiva chocolates a lovely touch. A note for less agile people the bathroom is shower over tub and the tub is deep. I dined in the Queens Grill. I was expecting great things of this and was somewhat disappointed. Same food as Britannia restaurant. A table right at the serving area nowhere near a window. I was expecting individualised treatment. Having said that, the waiters were delightful, most of the food was pleasant, and the company at the table lovely. The head waiter was almost invisible. Luminae on Celebrity is far superior. I also used Carinthia Lounge for lunch and found it to be very pleasant. Barely used Kings Court. I loved Sir Samuels, Veuve Cliquot bar and the Commodores Club. The drinks selection was classy and amazing, and hot chocolate to die for. Excellent coffee too. Service. If you want Joie de Vivre and chatty service this ship is not for you. Most of the service was very discreet, some of it was just plain surly. If this had been a longer trip I know some of the crew would have opened up more. My butler and attendant were lazy. I usually leave a generous tip, not this time. No interaction with them at all. Wine and food waiters in the Grills were gorgeous. I didn't bother with the Concierge lounge as the concierge was surly and it offered little in comparison with offerings on Celebrity and Royal Caribbean. I would not recommend Queens Grill if you are looking for added extras as they just aren't there. Pay as you go in the Grills Lounge. Much prefer Michael's Club on Celebrity. No tender priority either. The ship itself is gorgeous and beautifully maintained. A real pleasure to sail on her and her solidity is beyond question. The Cunard history is a treat to soak up.the library and bookshop are delights I found too late in the cruise. There is a well appointed gym. Classy and genteel entertainment offerings. There is a board game corridor. I didn't use Canyon Ranch Spa. The ports were two of my favourite Australian places and we were greeted with fine weather. Port Arthur was a tender port and everything was run very smoothly. Lovely double deck tenders too. I didn't partake of any ship's tours. I would definitely cruise with Cunard again, as despite my niggles, it was a lovely experience and still felt special. I would probably choose an Interior cabin and just enjoy the facilities of the ship. For perks I will travel Celebrity. Read Less
21 Helpful Votes
Sail Date: March 2016
The best things: An elegant ship. Attentive service; staff frequently carried the meal trays for my elderly mother in the Lido, excellent room steward - Louie, MDR maître d against expectations managed to change our late dining to ... Read More
The best things: An elegant ship. Attentive service; staff frequently carried the meal trays for my elderly mother in the Lido, excellent room steward - Louie, MDR maître d against expectations managed to change our late dining to early (only booked cruise 2 weeks before departure) - I think he was sympathetic to my mother eating earlier. Entertainment; on our voyage The Fabulous Beatle Boys, Lisa Crouch and Chris Gable were excellent. Promenade deck; great for walking off those calories (gym was decent - an extra challenge when doing core strength exercises with a Swiss-ball when the ship is gently rolling!). Cunard insight talks were interesting. Not so good: Food in Lido and MDR ranged from so-so to very good. I wouldn't rate anything as outstanding in these 2 dining areas. Eggs Benedict in MDR was one of the worse I've had. Pork loin in MDR was dry and tasteless, however, the mains (entrees) were usually decent. Fruit in Lido was disappointingly poor quality given there's plenty of decent fruit in season in Oz at the moment. Lido had a daily smoothie, which wasn't on the MDR breakfast menu but they would get it for you if you asked. Could get smoked salmon for b'fast in MDR (but never saw it in Lido). Hot soups were consistently very good though. Had decent tasting lobster tail (smallish) & prawns (shrimp) at last formal dinner. Baked Alaska for desert was good. I liked the modest serving portions for dinner in the MDR (I'm sure some would disagree). Staff on purser's desk weren't the friendliest lot. Excursions Only did the Kangaroo Island food & wine tour; the honey farm, dairy and wine tasting were ok, however, I'd rather replace the eucalyptus distillery visit with a seafood stop. Odd moment Louie left us a "complimentary" bathrobe - gee, I thought Cunard was being incredibly generous. Then he said a few days later that it was meant for the subsequent passengers in our cabin and if he could have it back! Just as well I didn't try it on. I suppose one could've pushed back and said 'bad luck, I'm keeping it, it's Cunard's mistake", but that's not me and he was a great room steward overall. I also suppose Cunard could've said it was a mistake but in an act of good will you can keep it (was that a pig flying?). Anyway, laughed it off as one of life's odd moment - then got around to polishing off the complimentary blanc de blanc. Read Less
2 Helpful Votes
Sail Date: March 2014
Well, this liner had been on my bucket list for 10yrs. I must agree with several other posters, especially about it being a floating retirement home. They told us onboard that the average age is 75, we are in our mid 50's and very ... Read More
Well, this liner had been on my bucket list for 10yrs. I must agree with several other posters, especially about it being a floating retirement home. They told us onboard that the average age is 75, we are in our mid 50's and very active. Now, dont get me wrong, I like elderly people, but get between a buffet or something free and a senior citizen, and theres a transformation....Ive NEVER come across so many nasty, rude, pushy people in my life. As my hubby says, just because you get old, doesnt mean you get nice...lol Anyway, I digress. The cabin was nice and adequate for our needs....inside 4th deck aft. No noise at night, close to lifts. I always make sure I dont get a cabin under the entertainment or restaurants. Our steward was very nice, we hardly saw him at all.Our cabin was always clean, towels lovely and fluffy, lots of room for your clothes. We were assigned to the Brittania restaurant, 1st sitting. Our waiters were very friendly and attentive. The food was excellent, the drinks were very expensive. The shows were under par, except for a few external entertainers that blew our minds. We went down to the ballroom every night to dance. the band was good. The carribean band was awesome and really got the crowd going.....well, the ones under 60 anyway!!! one of the Ukranian waitresses was awesome, she brought us water without being asked when we were dancing, and was very friendly, unlike some of her collegues. The planitarium was good, if you could find a seat that worked. We saw 5 movies, which was something for us as on other cruises we never got to the cinema. Went to a series of lectures about the universe, they were good, read 5 books, slept a lot, read again, slept again.........getting the picture? not much in the way of entertainment, but I guess at 75+ all you want to do is sleep and maybe read...lol This was a real let down for us, as we are so active, we did get bored and were well and truly ready to get off. The shore tours were ok and expensive. We were 5 hrs late in Shanghai, due to fog...I know not their fault, but they should have offered eveyone a refund on their tours. We missed the gardens as they were closed by the time we got there, they took us shopping, the tower was moot as we couldnt see anything, they took us shopping again...didnt even get to the Bund.....all in all it was a $268US shopping trip, which we could have done for $78US. Not impressed as were 90% on the tour. All in all it was way under our expectations. Shes a grand old lady, but thats where it stops. There is a class distinction on the ship and at times I felt I was a steerage passenger. I would definitely not reccomend this cruise to fun loving Aussies or anyone under 70. I may one day go on her again when Im in my dotage, but even then I would probably not find much to do Read Less
2 Helpful Votes
Sail Date: March 2013
I have just completed 2 nights on the QM2, Sydney to Melbourne. Travelling on my own I paid a huge amount of money. I accepted the money and happily paid for it. But I now discover that the equivalent 2 night cruise from South Hampton ... Read More
I have just completed 2 nights on the QM2, Sydney to Melbourne. Travelling on my own I paid a huge amount of money. I accepted the money and happily paid for it. But I now discover that the equivalent 2 night cruise from South Hampton is $400 cheaper. I now feel ripped off, as that is a huge difference. My expectations for the Qm2 was that I would be getting very high quality dinners, and high quality service. The dinners were pretty average, although the service was very attentive at dinner. The 2nd night dinner was a touch better than the first. Breakfast on the next morning went on for 1 1/2 hours. They were so slow in bringing us our food. Because of this I missed out on some activities. With only 1 full day at sea, I really wanted to do as many activities as I could. I should have eaten at the buffet instead. My sheltered balcony cabin was lovely, but many rust spots on the balcony, especially around the outside door handle. My cabin steward was nice, but I hardly saw her. The ambiance of the ship was wonderful, especially for a lady travelling on her own, the other passengers were lovely. It was very old school, which I loved. I dressed up for the dinners, which I thought was expected, but not everybody did. They said they would enforce the dress code in the main restaurant. Not sure they did. Still I didn't feel out of place. The drink staff are not very attentive. On more than 1 occasion I had to go out of my way to ask for a drink. I expected better service than that. I was standing on the deck as we were sailing out of Sydney- no drink in hand with the drink waiter standing right behind watch the scenery- he never once asked me if I wanted anything. SO I didn't ask. A glass of bubbly would have gone down well at that time. The gentleman dance hosts were lovely. But most were not very talkative. They just danced with you. The most friendliest was a gentleman that confessed to me it was his first time as a host. I guess the others were over being friendly. There was only 1 show- on the sea day. Great singers, no razzle dazzle though and only for 3/4 hour. I would sail again. But would have to be very wary of the prices that Cunard charge for the smaller Australian sectors. if I can't get an inside cabin not sure if I would sail again. The best sailing would probably be from Southampton to NY. Read Less
4 Helpful Votes
Sail Date: March 2013
I have cruised since 2002, previously with Holland America (excellent experience & after Cunard regard them as much better value for money),Princess (very good, would choose them again) & P&O Australia (probably not again - ... Read More
I have cruised since 2002, previously with Holland America (excellent experience & after Cunard regard them as much better value for money),Princess (very good, would choose them again) & P&O Australia (probably not again - well, enough said). Embarked in great expectation, but found as the cruise progressed, pre cruise publicity not very accurate. The disappointments came fro a lot of little things. I will fill you in in 'dot point' fashion. I would probably think hard about going with Cunard again as the value is not there when compared with other cruises I have experienced. * Embarkation & De-embarkation - very smooth & easy (looked like P&O ground crew being used) * Found stateroom quickly (A lot smaller than other ships of same vintage & older) but not cleaned or prepared for 3 of us. * Went to Kings Court for a 'cuppa' ( & experienced our first taste of unhappy crew - sniping at each other) * Dined in Britannia Restaurant that evening (& most evenings), stewards and Maitre D welcomed us - great, but meal was good but not special. Our table stewards' service was excellent but took some time to warm up (again suffering from unhappy crew syndrome, may be because of many & varied cultural backgrounds)I must add that our table steward proved excellent. * Speciality Restaurants were booked out in a very short time after boarding. * Afternoon tea was a disappointment with soggy sandwiches and often stale cakes, &, often cold tea. * Ship ambiance, excellent but looking close at the timber panelling etc. showed how clever people are with the artificial. * Meals followed our first meal experience of being mostly good but not great. * We partook in the formal night activities and enjoyed them (your choice). * Kings Court, the few times we went, the food was pretty ordinary but always quick & easy. * Stage shows typical of cruising, not a lot of variation from other lines shows. * Illuminations would have been OK if special reclining seats were repaired or replaced. * Cunard Enrichment activities were good, informative & worthwhile - Library & Bookshop worth visiting. ( Commodore Rynd was available for book signing one day but I think was overwhelmed with response with many passengers turned away). * It was good not to feel overcrowded - on board passenger/space ratio excellent * Room Service excellent (better than buffet for quality) * Cabin Steward very obliging * reception staff very good. * Overall ship appearance - at just under 10 years old and following previous maintenance & upgrades, the ship is showing some lack of regular/ongoing maintenance (tired looking, bad rust in some areas) * We had 2 tender ports which was good but some new crew had difficulties with tenders (got to learn sometime somewhere I guess). * Entertainment throughout the ship was excellent * Guest entertainers ( mixed quality) * Ports were all good particularly Akaroa and Fiordland - bonus at Milford Sound where Cunard had arrange some publicity shots allowing us extra time in that beautiful place, even maneuvering/navigating within a few metres of a waterfall. * To repeat it was a lot of little things including some unhappy crew that let the ship down. Overall enjoyable cruise to a lovely area but not quite as publicity generated expectations. Read Less
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