1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Cunard Line Cruise Reviews
13 Helpful Votes
Sail Date: February 2017
After raising my concerns on Face book and twitter I was informed that they were experiencing technical difficulties at check-in so could only apologise for the inconvenience. To be assured they are working to resolve this issue as quickly ... Read More
After raising my concerns on Face book and twitter I was informed that they were experiencing technical difficulties at check-in so could only apologise for the inconvenience. To be assured they are working to resolve this issue as quickly as possible however the port representatives should be able to provide further updates. We were sent into a reception centre with in adequate refreshments and space. After some 6 hours we arrived at our cabin. The theme continued on our 29 night cruise so. If you’re going on Cunard expect plenty of apologies and so sorry for any inconvenience. Patience you will need that too. I will go on another cruise with them Not. It took three days for them to finally get in touch. They clearly are not interesting in trying to resolve matters in favour of the customer. Just sweep them under the carpet which is very short sited and eventually they will go out of business, with such a narrow view. Dining was like a free for all on deck 7 little bit of a ruby scrum. The food was repetitive, cold at times. The Britannia restaurant was much better and the quality and service was pleasant. The ship had an atmosphere i would alike to a library at sea. Entertainment at night was ok up till 22.30Hrs then everyone would rush to bed. It’s the ideal floating care home maybe something to think about in later years but not at the moment. Wine was expensive like the drinks poor quality much better to buy off shore and take on board then you can buy quality. Read Less
52 Helpful Votes
Sail Date: February 2016
Problems from the start. Ticketed as new cruisers when in fact it was cruise #3 for us , it took 3 visits to the pursers office (waiting in line) to correct that error. Even then, there was no way to ensure early dinner sitting, a ... Read More
Problems from the start. Ticketed as new cruisers when in fact it was cruise #3 for us , it took 3 visits to the pursers office (waiting in line) to correct that error. Even then, there was no way to ensure early dinner sitting, a requirement of our booking, yet never advised as a problem until we had been ticketed and fully paid up. Different table at most dinners. Did I say dinner? A sample from the Britannia's international menu follows. And I challenge you to find this in any cookbook. Taglioline (ribbon pasta) in a light tomato sauce and sitting on top: TWO turkey breast schnitzels! Missing items -No fried egg on top, and no chips! From what hell's kitchen did this dish emerge? Try cutting up turkey schnitzels on top of pasta without ruining whatever qualities you may have thought were present underneath! In the Lido each day, for breakfast there were the same 3 kinds of (possibly, it wasn't labeled) yoghurt, along with 2 or 3 kinds of melon: water, rock (sometimes) and honeydew. On the one morning bananas were served, they were soft and very close to black.In Sydney, our departure port, there were available abundant quantities of papaya, strawberries, raspberries, bananas, mangoes, plums, white and red grapes and pears. None of these was available. Instead we had the aforementioned melons, cut pineapple, and canned peaches, pears, prunes and pineapple rings. Smoked salmon with your breakfast? Forget it. Beef sausages? Forget those too. No just pork or chicken, every morning, day in and day out. And as for fish! Have you Aussies ever heard of a "long tailed snapper" that had all the markings of a sea mullet, (dark, large u-shaped remnants of scales on the black skin with brown flesh underneath, and the only whitish flesh in the centre. The whole lot tasting like something you'd normally throw to the gulls? )Try Cunard for a whole new understanding of this delicacy. In the Verandah restaurant which prides itself on a long tradition of French cuisine, I had to wait for French mustard to be sourced from somewhere else to go with my sinewy, overcooked rack of lamb. A French male, raised in a Paris restaurant, met at the pool, told me with a sad shake of his head, there is no French cooking in that restaurant. (The head chef is Indian, by the way, according to the staff announcement one evening.) The French man had been served a sole, and found it inedible, due to having been "white frozen" at the tips and edges.You know, that's when your fish has been exposed to too much air after a long, long time in the freezer, with lots of openings and closings.. Another Britannia restaurant special featured monkfish wrapped in bacon. Quiz question for junior cooks: how do you cook bacon to a point where it is cooked if you wrap it around monkfish? Answer: you don't worry about the fish Just make sure the bacon is cooked, and to hell with the fish. Another. What is the difference between a green bean and a khaki bean on a Cunard liner? Answer: none. Cook the crunch and the colour out of it. Some people might love khaki coloured beans. Fancy an early morning swim? Two outdoor pools are available, and you'd better love an icy cold shower to follow your swim, because there are no warm ones. Want a warm dip? $35 (AU $50 approx) per person per day will get you into a spa pool which on cruise lines at half the price are free of charge. Who spends all day in a spa pool? Even $5 for an hour might be reasonable, but $50 is outrageous. Glass of wine with dinner? $AUS20 for a "specially selected Cunard chardonnay. Origin ? Vintage? Who knows? House white we call this type of wine in Aus. Not happy? Try the Devlin's Mount Unwooded Chardonnay, not well known but only $AU 60 a bottle! I have a similar wine at home that I buy for $4. Not $40. Just $4. If your thing is 1960's pub food, 5th rate entertainment (you had to be there for THAT), drinks at outrageous prices, staff with attitude (understandably--some of these guys are ex QE 2 in the glory days, but are now trapped in a Cunard time warp) and prices about double the competition's, then indeed, Cunard is for you. No? Then forget it. Try Royal Caribbean or Celebrity instead. Read Less
3 Helpful Votes
Sail Date: March 2015
After all the hype in the lead up what a disappointment to board a smelly ship no more than a floating retirement village including passengers dying or being taken by ambulance at every port. The food is bland and boring, the activities ... Read More
After all the hype in the lead up what a disappointment to board a smelly ship no more than a floating retirement village including passengers dying or being taken by ambulance at every port. The food is bland and boring, the activities are what I would expect in my fathers nursing home. The ship is caustrophic with no outside dining the only option is to try your luck in not catching the "Cunard Cough" they so lovingly call it when getting food in the Kings court and finding a spot outside to balance your meal in the fresh air. We wrote to the captain with our concerns of the flu and why people weren't provided with face masks in the public areas it was quite disgusting. Yep still waiting for a response - poor form Cunard. Entertainment was fair with some acts just not worth the time watching. Why do I have to pay for a fitness class? why isn't it included? at $15US that is $20 Australia ridiculous. They charge wherever they can, like how to use your Ipad my husband went along thinking he may learn something but he already knew how to turn it on!, yes please another $15. Read Less
5 Helpful Votes
Sail Date: February 2014
Eighth cruise including three previously on Cunard, first time on QM2. Extreme disappointment is an understatement. The food in the King's Court Buffet leaves a lot to be desired and the tables are all set for two people, with a few ... Read More
Eighth cruise including three previously on Cunard, first time on QM2. Extreme disappointment is an understatement. The food in the King's Court Buffet leaves a lot to be desired and the tables are all set for two people, with a few for four people which means you can't meet up with fellow travellers (especially if you're a solo traveller). Added to this, there is no waiter service whatsoever, not even for hot drinks and not even for those passengers who need assistance however minor or major. Most of the stage shows were second-rate - certainly not world class and way too loud. Whilst the dance floor in the famous Queen's Room is superb, it is located way down the back of the ship down eight stairs, along the photographs corridor and then up eight stairs. There is a two person lift. Whilst it's a beautiful ballroom the band departs at 8.30 pm and doesn't bother coming back until 9.45 pm. This is the peak time when early diners would like to dance. Sure, the first show is on at that time but as previously mentioned, they're not worth going to and there's also a late show at which there are always plenty of seats. The planetarium is a circular cinema screen on the ceiling which shows 23 minute films on the solar system. The air con in the internal cabins blows straight on to the head of the bed which is not very comfortable. Trivia is held in the pub which is too small for the numbers attending. The Chart Room reeks of cigar smoke. Do not book early. Many passengers doing the same number of days paid less than half the fare I paid. There's more but that's probably enough. The library is the best I've ever seen and has the best views of any outlet on the ship. The scones and jam and cream are superb. I always book an inside cabin as I like darkness when I sleep, however the bright green light on the smoke detector lit up the room. However, as the bathroom door and the wardrobe doors open on to each other, I was able to leave both doors open at a certain angle which effectively blocked out the green light. Also, the person in the bathroom would need to alert the other occupant that they were exiting so as not to hit them. The air con blows straight on to the head of the bed and can't be changed. I removed the doona insert leaving just the cover and changed the air con to warm so the air blowing on the bed wasn't cold for three weeks. There is oodles of hanging and storage space which is great. The bathroom is big enough. There's no power point. Plenty of soft, white towels. Big safe in the cupboard. Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise