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10 Helpful Votes
Sail Date: February 2019
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, ... Read More
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, the Afternoon Tea, Library and some entertainment, the rest of the experience left a lot to be desired. We were in Cabin 6123 Starboard with balcony. We were assigned Britannia early seating. The main food options available are the Britannia Restaurant on Decks 2 and 3 and the Lido Restaurant on Deck 9 which is the main outdoor activity Deck on the ship. The Lido has very poor quality food - think Cafeteria style - with little flavour and no fresh produce, only cold storage items. The Lido restaurant itself looks like an Aged Care Facility with boring pastel shades and Ikea style furniture. The Grill bar out near the pool area again has no decor - just a plain service counter with precooked burgers and battered fish, but mainly batter, available in hamburger buns - just awful. The Britannia Restaurant is the formal dining offering where jackets for men at Dinner are mandatory and where waiters and a Sommelier in attendance. The menu changes daily but hardly any of the dishes were recognisable as chef quality. Some of the dishes were a mystery with the most ridiculous additions that did nothing for the hero of the plate - either fish, lamb or beef. What is the Head Chef thinking? We brought on board our own wine from Australia as we had the foresight to check out the wine prior to boarding. This was a good move, and though we paid $20 US for every bottle opened, at least we got to drink good wine at a reasonable cost. Our sommelier, Roberto was excellent and had a thorough knowledge of wine and his service was impeccable - thank you Roberto. All drinks are expensive on board the ship and you pay in US dollars - add to that a 15% surcharge plus gratuities every day. We did eat at The Golden Lion a few times, and the pub meals were good and at a standard of most pubs in England. The Daily Programme was nothing short of tedious and repeats of the same thing every two or three days. Think trivia challenges. The Gala Evenings (7 in 24 days) were of no consequence. We all put on our finery, went to dinner, went to the show, then came back to the Queen's room and watched a dozen or so of people on the ship who could ball room dance - there was no allowance for any type of other dancing as the floor was taken with Fox Trot, Samba etc. with couples swirling around the whole dance floor. Why have a Ball? Nothing was done to include the 90% of guests in more modern dancing or being part of a 'ball atmosphere". There was dancing in the Yacht club. However, this venue was as dead as a door on the few occasions we visited. 'Under 30's' are scheduled for 10.30 pm (the only under 30's on board are crew) and there's a disco on from mid-night. A 'Beatles' band joined the ship for the remaining 4 nights with the band playing in the Queens Room on the last night and everyone got up and danced and had a great time - the only one night throughout the duration of the 24 days. The lectures - some were interesting and others were terrible - a right royal buffeting of Princess Anne, and World War II British lectures on how the war was won (don't mention the war!) with over 350 Germans on board - goodness know how well that went down with the Germans.... The ship has apparently had an upgrade, but you were hard pressed to tell. We spent a large amount of time on the back verandah near the swimming pool and the condition of the decks, pool surrounds, and rusty areas needs to be attended to immediately. At times, the belching of the smoke from the funnels created great piles of soot deposits which spoilt our clothes and left us covered in black spots - unhealthy to be inhaling too... The windows on the ship always seemed to be dirty so if you were sitting in the Britannia looking out to sea, there were rust and salt encrusted streaks in your vision. The Tender service process was terrible. We managed to finally get ashore at the Whitsundays at quarter to twelve after having milled about in the Queens room with hundreds of people waiting to be called for the Tender. People who had booked tours that day, ended up not doing a different tour because of time constraints. The same process for every Tender port ensued and although there was some improvement in the process, the queues and delays were very frustrating. Oh, and to top it off, and notwithstanding the crew's best efforts with hand sanitisers, a flu like bug went through the ship which had people coughing incessantly. Difficult to stop once it starts. Perhaps food handling in the kitchens needs tighter control given we observed on one occasion when the kitchen doors were open one of the 'chefs' coughing into his hands then handling food without washing and sanitising his hands. Read Less
5 Helpful Votes
Sail Date: February 2019
I'd previously been on the QE2 which was a beautiful ship that oozed class and was an amazing experience. Last year my husband mentioned he'd love to see New Zealand from a cruise ship. A short while later, after having my DNA ... Read More
I'd previously been on the QE2 which was a beautiful ship that oozed class and was an amazing experience. Last year my husband mentioned he'd love to see New Zealand from a cruise ship. A short while later, after having my DNA tested, I discovered I had an elderly cousin and his family in NZ. What a golden opportunity to do something special. Remembering the QE2 cruise, I felt we couldn't do better than to travel with Cunard again. What a terrible mistake I made. Every morning I woke up with swollen neck glands and was sea sick for most of the 12 day journey. I haven't been sea sick for years and as soon as I disembarked the symptoms disappeared. Next problem was when I turned up at the Concierge desk in the Britannia dining room to enquire about the table we would be seated at (4 of us). Concierge lambasted me for not letting him know 2 days earlier! I had made the arrangements directly with Cunard months earlier getting a TWID code and doing everything required. Next problem occurred when my cousin booked a tour and the guide didn't turn up. Several guests were left stranded and in the ensuing chaos my cousin's wife fell and cut open her chin requiring stitches (which the Ship's Doctor carried out well). I had finished my part of the cruise by this time but was not surprised at the shonky treatment they had from other Cunard staff. Oh, forgot to mention that on the two occasions I had to use the Concierge desk, I waited patiently in line for some time and on both occasions, just as it was my turn to be served, a young female in a pink dress, butted in and the Concierge who obviously knew her, and greeted her as Miss _____, attended to her first. It appeared she was acting on behalf of a group of 'special' passengers. Next was the food. I couldn't count how many times we tried to get something to eat and were told that we were too late! Here's an example. We arrived at the Lido dining room before 4:00pm and were told afternoon tea had finished and there was not so much as a biscuit available to have with a cup of tea. And that reminds me, Don't think you'll get served a cuppa with your breakfast. One dining room staff member walks up and down with a pot of tea in one hand and a pot of coffee in the other. Trying to catch his eye is nigh on impossible. The person who cleans the tables on the other hand is standing around with a cloth and tray in his hand doing nothing. We dined with many passengers during the cruise and couldn't believe how many passengers had complaints. People complained to us unsolicited, about everything from the food, to the miserable faces most of the staff had, to the lack of anything 'classy' about the whole experience. And lastly, a few days before our much anticipated voyage, we received a phone call from Cunard asking if we would change cabins. I said "No" but felt guilty in case the other passengers had a special need. However, I was offered $500 spending money (each) to change from my carefully selected balcony room which we paid $8,000 for to a cabin with a window, not a balcony. Which was just too big an ask for such small compensation. Then, on board we had at our dinner table a couple who proudly told us about their getting a phone call (they didn't know we'd had one too) and they were crowing about how they received one full fare refunded ($3,700) plus $500 to change from their balcony cabin on a high deck to a similar one but with a bigger balcony on a lower deck! Hearing that after my Concierge desk debacle left me totally bewildered. Please excuse the long review, I usually write much shorter reviews so this is unusual but then I've never written a review before where I've had so much to complain about. Usually I'll only write something if I can be mostly positive. This is a first. Read Less
2 Helpful Votes
Sail Date: March 2018
This is our fifth cruise on the Queen Mary 2 and this last trip was 63 days long and I really think they have lost sight on what sort of ship they are trying to have. Refinement seems to have disappeared and has been replaced with ... Read More
This is our fifth cruise on the Queen Mary 2 and this last trip was 63 days long and I really think they have lost sight on what sort of ship they are trying to have. Refinement seems to have disappeared and has been replaced with indifference. There is no contact in Sydney and speaking to someone in the Phillipines about a problem in Brisbane could not be resolved as the person on the other end of the phone was clueless where Brisbane even was. We were promised to be emailed on two occasions before we left in March and are still waiting. The food and service was anywhere between 2 to 10 out of 10 and not consistent. Queuing to get off the boat took hours and many people had walking sticks. I could go on and on with the problems we had. We used to love being on the Queen Mary but many of the staff could not have cared if they served us preferring to chat amongst themselves. Others bent over backwards to help. We missed Darwin because of a cyclone which was totally understandable but then missed Bali because of a religious holiday. Surely they knew about it before they worked out their itinerary. We also missed Naples and Brunei. We have also booked for this August on the other two Queens so at least our expectations are very low. They are now not sure if they can cater for my gluten free diet although we are now platinum members- over 100 days with them- so am hoping I do not get sick. There is no one to contact. They have our tier wrong on our personaliser and have told us for 4 weeks that it has been fixed. Still not fixed. Their idea of telling us things we want to hear rather than fixing things is unreal. There is no attention to detail. Very dissatisfied especially considering the cost Read Less
11 Helpful Votes
Sail Date: February 2017
Queen Elizabeth offers beautiful surroundings, great cruise destinations, good value, an outstanding lecture component, stunning public spaces and a feeling of elegance and comfort throughout, but in my opinion fails when it comes to ... Read More
Queen Elizabeth offers beautiful surroundings, great cruise destinations, good value, an outstanding lecture component, stunning public spaces and a feeling of elegance and comfort throughout, but in my opinion fails when it comes to hospitality. We joined for the Sydney to Kobe component of the World Cruise. We were a party of 7 friends with 5 staterooms. Our balcony stateroom was quite spacious and very comfortable, however the bathroom and in particular the shower was small (especially for a 1.86m male). We choose the late dining option for the dining room which suited all. Our Britannia waiters and Head Waiter, Vitali were the only crew members that actually displayed true customer service. Food was excellent. The Lido restaurant was a totally different experience with crew attitude bordering on rude if not indifferent. I noted on many occasions older guests struggling with plates etc, with no assistance offered on any occasion by passing staff. We are aware that specialty restaurants fill very quickly, so on embarkation we requested a special occasion dinner reservation for 8.30 pm for 7 guests in the Veranda Grill for one week later. We were informed that they could ONLY accommodate our party at 7.30 pm which we agreed to. On the birthday night we arrived at 7.30 pm to find that our table of 7 was one of four tables in the restaurant for the entire evening. Food was mediocre at best, dinner rushed and the restaurant lacked atmosphere. We did make the restaurant aware that we were unhappy being railroaded into early dining and the unsatisfactory food. They duly refunded the food component 4 days later which we were happy with. I'll finish by saying that I really wanted to love Queen Elizabeth, but unfortunately she did not live up to expectations. In over 20 years of cruising this is the first review that I have logged which makes me think that I should have reviewed some of the outstanding experiences that I've had on Azamara, Holland America, Regent Seven Seas, Celebrity and also Royal Carribbean Cruises. Cunard you spend millions of dollars on advertising to attract guests, try beginning the experience with a welcome and smile and the rest will follow. Read Less
13 Helpful Votes
Sail Date: February 2017
Massive fail from Cunard. I've been on more than 15 cruises. Loved everyone one of them, and am constantly amazed at whingers (but sadly the experience on Queen Elizabeth has made me a whinger this time).The service on ... Read More
Massive fail from Cunard. I've been on more than 15 cruises. Loved everyone one of them, and am constantly amazed at whingers (but sadly the experience on Queen Elizabeth has made me a whinger this time).The service on Australia's P&O is dramatically superior to Queen Elizabeth (and that says a lot as they are generally recognised as the entry level cruise company in Australia). We compared this ship to Basil's shambolic Fawlty Towers. In almost every instance the staff were clueless or just didn't care less. After swiping our cards to gain entry onto the ship, we were not even greeted. No welcome, no photo, no assistance to find our cabin. NOTHING! My wife is vegetarian. The meal options for her were appalling. More than half were indian themed which is not to my wife's liking. She had to pre-order her dinner the day before (that's OK), and she asked for a vegetable pasta or a vegetable paella. They came back and said "no, the chef will not do it". I ordered fish. It came with vegetables. I kindly asked for a side of chips. the waiter loudly sighed and said "Well.... i will write it down" and sighed again. At $600 a night i didn't expect this type of dismissive rudeness from the waiter. He was clearly annoyed that I requested an item not listed on the menu. Seriously , its just chips (which is surely on the kids menu). At afternoon tea, which is a version of a High Tea we waited 40 minutes to get our first item of food offered (most passengers are served within a few minutes). Some how the waiter kept running out of food just before he got to our table (and then forgot to come back), or was called by his boss, or responded to a customer request, or just chatted to a passenger and then got distracted. When there was 5 minutes left before High Tea closed we finally got offered some food (at this time 90% of passengers had finished and left). Watching the staff on this ship is akin to viewing a bunch of school students who have just started work experience in a field they have no knowledge, skill or training in. No friendly banter from dining waiters, very few smiles or any sign of interest from bar staff (To be completely accurate, the Yacht Club Bar attendant was very friendly, though I will mark him down for charging $40 of drinks ordered by the table next to me to my account - I discovered this when I reviewed my account when leaving ship). The Purser offered no apology when advised I had been overcharged. I was simple told she would report it. I asked if I could be contacted so i know its been sorted. She said "no we can't. Just check your credit card statement to see if we credit you". The casino staff were the only people that seemed to actually like working on the ship. they were wonderful and friendly. The staff seemed bored, disinterest, and unhappy working on the ship. No hot water on ship on 2nd day until after lunch (thats OK, things go wrong on ships) Rather than informing the passengers, they let each of us strip off and wait patiently with our hand in the water of the shower, wondering when the hot water would kick in. Then you wait patiently on the phone to report the shower issue and then you are told (without any apology or empathy) that due to maintenance there is no hot water on the ship. The actual ship - AMAZING. Loved it. the decor and style is brilliant. Opulent and luxurious. Sadly it ends there. My wife and I met some lovely people and still had an absolute ball, but the constant staff failings required a very positive attitude. We expected something special ............ Fail. Read Less
3 Helpful Votes
Sail Date: February 2017
We have cruised 5 times on other lines but this was a "Bucket List" cruise for us. We felt we were very lucky to get any disability cabin, let alone in Princess Grill. Embarkation in Sydney was fairly smooth, and we were on board ... Read More
We have cruised 5 times on other lines but this was a "Bucket List" cruise for us. We felt we were very lucky to get any disability cabin, let alone in Princess Grill. Embarkation in Sydney was fairly smooth, and we were on board in about 30 minutes, with our luggage waiting for us at the suite. We have a small electric wheelchair which is the same size as a normal wheelchair, but entry through the door was so tight that we constantly hit door frame or wardrobes getting in or out. It required a difficult "S" turn to get in, due to free standing wardrobes, in front of the entry, which were mainly unsuitable for disabled persons, being nearly all shelves with only one small hanging rail in one robe unit (no walk-in robe, as pictured online). The accessible bathroom was OK, but access past there, to the rest of the suite, was not wide enough for the wheelchair to pass. Space between beds and lounge furniture, chair & table was too narrow to get to the second bed or balcony and the lack of space also meant that there was no access to lounge or chair seating without moving furniture. The TV was also on the wall behind the lounge, so not view-able, except from the beds. Power points were also badly placed. We had 3 at the writing desk, but none at the fridge & mini bar cabinet where the kettle and coffee machine were positioned. These had to be moved to the desk, to be used. Bedding however, was very comfortable. In all, this cabin, sold as an "accessible Princess Grill" was false, and when we checked a non-accessible suite, it was the same size and space as ours, but with a walk-in robe next to the bathroom and direct access down the passage into the cabin. We spoke to the Grills Concierge about lack of accessibility in cabin and also later, to an officer in the purser's office, but despite their promises to respond within the day, neither of them got back to us for the duration of the cruise. The other problem for wheelchair access was to the outside decks. All door frames we encountered, had no ramps, but more like a house wood door frame, with vertical edges. All were very jarring to cross and some were too high for the front wheels of the small electric chair to climb, so the chair had to be manually pulled backwards (with help from other passengers to hold doors), to get back inside. This difficulty, and possible chair damage, effectively prevented wheelchair use on the upper decks for us. Although the lifts were small, access within the ship was generally no problem, and while there always seems to be some people who show no regard for disabled, the majority of passengers and crew were considerate & helpful. The entertainment we saw was, in general "average" and not as good as on other lines we have previously cruised with. We were unable to take the tender to Port Arthur, but went ashore in Hobart, where special disabled access busses were provided to transfer to and from town. Meals in the King's Court buffet were mainly average and selections seemed to be minimal, compared to some other cruise lines. On a good note, the quality of meals and service in the Princess Grill dining room was superb. We were seated on a table of eight and our dining companions were great company. They were very friendly, well travelled and we always had interesting conversations which sometimes extended our dinners to around 10pm! Would we sail with Cunard again? No. Lack of accessibility in the Suite and Cunard's lack of response to the issues, made for a disappointing experience. Read Less
14 Helpful Votes
Sail Date: February 2017
we chose this ship to celebrate our Diamond wedding anniv on the day of departure (I was actually born on the day QM was launched) and its juicy itinerary. .having cruised about 120 times all around the world the three places that had ... Read More
we chose this ship to celebrate our Diamond wedding anniv on the day of departure (I was actually born on the day QM was launched) and its juicy itinerary. .having cruised about 120 times all around the world the three places that had most appeal were first timers for us Okinawa, Taiwan & Brunei persuaded us to pay up 16 months before cruise commenced. imagine our horror when we received an email on Xmas Eve cancelling all 3 ports of call---yes 2 weeks before boarding at Southampton with no offer of cancellation. the overall cruise was immensely disappointing and yes we feel it was poor value for what we paid (and are still paying the remortgage) entertainment was banal,repetitive & frankly boring.-- hygiene standards were abused, food in the Britannia was just acceptable, in the King`s Court unacceptable ,duplicate bridge (which interested me) was disorganised,chaotic and a shambles. embarkation at Capetown was as usual an utter disgrace, wine prices,excursion charges and quality were unjustifiable, port agents recommended by Cunard for emergency were unavailable all the issues were brought to the attention of senior staff on board and despite promises nothing was ever heeded. care for the infirmed in ports of call was non sympathetic..communication with Cunard is an established horror story and they confirmed this status to Maril & myself. they just ignore you knowing their ship will always be full because it is the QM2. the Purser, Mr Henry Wasserman, took devious measures to avoid even talking to us although we were spending 100 nights on board and were top category Cunarders.. we requested at booking for Southampton to Dubai quote. Cunard insisted for their convenience to divide this into 3 separate cruises which was more expensive and far more inconvenient for us. even the Hotel Manager Mr D Shepherd admitted this was totally unnecessary as he agreed that ourtreatment on board was way below standard a great disappointment overall with many special moments. if we can help anybody call us at marilbrian@btinternet.com Read Less
28 Helpful Votes
Sail Date: February 2017
Cunard was the only shipping line I considered. Reason being, that the choice was about the class and quality of the ship and its services, what a misguided perception. Sadly Cunard no longer represent either their own publicity nor their ... Read More
Cunard was the only shipping line I considered. Reason being, that the choice was about the class and quality of the ship and its services, what a misguided perception. Sadly Cunard no longer represent either their own publicity nor their past. Verve afternoon tea was a no show with no prior notice. Normal afternoon tea on Queens Room was a sad affair of bland slightly stale sandwiches, scones that could have been used as a weapon and some very ordinary cakes. On conclusion of the tea service we were immediately all asked to vacate for another function. There was no air of elegance, ceremony or tradition. We did not repeat this "must not be missed" event. We dined in the Britannia Club section, first day's menu was a disaster. I foolishly ordered 2 plates from the a la carte section, both seafood disasters. First was a seafood cocktail comprising of a dissected prawn and a scoop of what I can only describe as an apology for crab meat. If it was not tined it must have been frozen, no Australian crab could be that tasteless. The next plate sadly was pan seared scallops. Oh my. Even the waiter looked perplexed as he set it down, four I believe about the size of peas, cooked beyond redemption and having cast off any vestige of moisture. My travelling companion had ordered chicken parmagania this on the other hand looked like it had been prepared for a road digger. A giant schnitzel sat atop of pasta and some sort of sauce amongst other bits. Some of future offerings showed signs of improvement such as the chateaubriand which was good and also rib beef which was only let down by the fact that is was served rare instead of medium. We had booked in advance for the "special" dinner at the Veranda Restaurant. Oh dear what a circus. First of all three separate tables were under the impression that we had booked for a three course meal only to be told, no, it was a a seven course semi degustation meal. The first plate was the same sad crab story as before but this time with one small orange addition of a sea urchin segment. The highlight of this meal was the mushroom consumet. The lobster main was a confusion of tastes and could not seem to make up its mind what it was about. A very small and almost tasteless lobster tail was for no reason accompanied by a piece of red mullet sitting atop of octopus rings, textures of cauliflower were in fact tiny cauliflower flowerets dry and hard. All three tables were disappointed with the food. As far as I am aware red mullet is not a local fish so once again it would seem that Australian seafood was not used. Offerings in the Carinthia Lounge and Kings Court would as a whole seem to be more diverse and fresher, however on an elegant and refined shine would expect that table dining would be the focal point. As far as other aspects of the ship are concerned entertainment was few and far between unless you wanted to spend your day listening to lifestyle choices by Canyon Ranch. The Australian Ball seemed to have vanished without notice as well. Staff in bars and shops, with the exception of our cabin steward and dining room plus Chart Room , were surly and unhelpful. On the night of Cocktail Tasting a barrage of absolutely foul drunken ravings by a group of passengers,by content and word, was left completely unchecked by bar staff, circumstances that would not be tolerated even in a public bar. Embarking and disembarking was extremely efficient. The fit out of the ship truly lovely and considered. Maybe one has to be in the Queens Grill, maybe that has elements of what Cunard was and still unfortunately believes it has. Maybe this section was dismissed as being a fill in between more weighty voyages. Maybe they think Australians are easily pleased or maybe other passengers paid substantially less than $600 a day with the misguided presumption that they were sharing in a world of first class five star experience. Read Less
7 Helpful Votes
Sail Date: March 2016
We paid a huge sum for 18 nights in top Queens Grill class. I found very little in return from Cunard/Carnival. We were not shown to our cabin (we did not know this ship). Except for breakfast the food did not reflect the flowery ... Read More
We paid a huge sum for 18 nights in top Queens Grill class. I found very little in return from Cunard/Carnival. We were not shown to our cabin (we did not know this ship). Except for breakfast the food did not reflect the flowery language of the menu. Food quality was not what I expected.Room service food poor.After we moved tables we were very happy with our waiters and we were also lucky with our cabin stewards. As on many ships staff are from some 60 countries so English language skills are variable. Our QG cabin deck 9 was large enough yet looked ordinary. Our wash basin was cracked and the shower was over the short bath.The double bed was made by pushing two singles together leaving a mattress gap in the middle.TV was very limited with no extra functionality. Balcony cabin doors were hinged not sliding so the slamming noise was frequent. Pools were ordinary. Entertainment cheap mostly, often one man performers. Ships Officers kept a low profile keeping hidden. The June 2016 major refit is vital. We paid a massive ticket price, daily service charge, and 15% drinks service charge on top. Value for money is missing. Read Less
16 Helpful Votes
Sail Date: February 2016
We boarded QE In Sydney for a trip of a lifetime visiting mostly Japan on a leg of their World Voyage with some trepidation after a bad experience on QM2 last year. Worst cabin on the ship allocated to us in the week prior to sailing (38 ... Read More
We boarded QE In Sydney for a trip of a lifetime visiting mostly Japan on a leg of their World Voyage with some trepidation after a bad experience on QM2 last year. Worst cabin on the ship allocated to us in the week prior to sailing (38 days is a long cruise for such an "upgrade"????) . Numerous complaints every day on deaf ears finally cost us more than we paid for original cruise to be able to get some sleep, They expected this on credit card and would not listen that no one has that amount of spaRE money on their card. They were totally unapproachable to our dilemma, their service has gone and they still expect you to pay top Cunard prices. Shows were bad and dancers and singers poor, other choices even worse (a man standing on stage telling you how to pick-pocket was 1 show. At our higher price paid we could eat in Princess Grill, Staff excellent but food repetitious and once we got to Japan it was fish, fish or steak. No variety at all. Asked for chicken and got 1 tiny pace. 1 night. Lido staff lazy and food not the best but if you had early tour you had to fight the crowds there, Tours very overpriced and some were really bad. Need to look into itinerary more by staff). Never trust or travel Cunard again as felt they were filling their ships up with Aussies. Just to help pay for them in our waters band giving us NOTHING in return for loyalty, Carpet in cabin dirty, shower in bath not good for older people with artificial joints, balcony small, TV programmes old, 1 bottle of free water per day?? Hot water took 5 mins. To arrive. Not good with Norovirus onboard again plus well known "Cunard cough" everywhere you went on the ship. We also had to move cabins 3 times!!!! Poor choice of activities on sea days unless you paid "Nominal" fee of US$15 or played Bridge, but good library. One of us uses C-pap machine and first 2 cabins it was set up for us, last one we had to do it ourselves . We had taken our own adaptor plus and extension cord. But it ate into our shore time each time and they had deaf ears to the plight. Pursers staff were hopeless except for 1 young man, they just passed the buck all the time. Read Less
2 Helpful Votes
Sail Date: March 2015
The ship was cold 18-19 degrees - staff didn't respond until the last few days of cruise and then temperature rose to other extreme 28 degrees. Passengers all developed illness whilst on board. Some staff were very good but ... Read More
The ship was cold 18-19 degrees - staff didn't respond until the last few days of cruise and then temperature rose to other extreme 28 degrees. Passengers all developed illness whilst on board. Some staff were very good but generally staff needed customer service training. The ship ran out of basic supplies like cough medicine, hot chocolate, berries etc which meant passengers had to buy their own at various ports. Some of the fruit on display was rotten and they commented " it just discolouration". Not enough spoons to stir drinks - had to use forks instead, Queues to get off the ship at ports poorly organised (2.5 hour wait at one port). T shirts got burnt through soot coming out of chimneys on two occasions. To cap it all I tried to call Cunard to provide comments and they weren't interested - they asked me to hold the line while transferring me to someone more senior and following a 15 minute wait I was cut off. Worse cruise I've ever been on. Only thing I enjoyed was the Bridge classes Read Less
1 Helpful Vote
Sail Date: March 2013
My wife and I took the QM2 from Sydney to Perth Australia in March 2013. We had not been on a big ship at sea before so our expectations were based on the glowing reviews we had read and Cunards claim of 5 star service. We now ... Read More
My wife and I took the QM2 from Sydney to Perth Australia in March 2013. We had not been on a big ship at sea before so our expectations were based on the glowing reviews we had read and Cunards claim of 5 star service. We now understand that we have been spoiled by our river cruising experiences in Europe. We booked QM2 through Cruise Republic (CR) because we could not get a booking elsewhere. They were to be our source of advice as Cunard only had an answering service in Sydney and did not return calls. We were concerned when we received our only letter from CR advising that we were going on a P&O cruise! Some mistake! They assured us that they would send a corrected letter and an excursions brochure as promised. We did not get an updated letter or a brochure so we just met our local friends who organised parties for us. In Summary; Pros; big beautiful ship; formal attire worn by some; reasonable facilities; relaxing; excellent wine list; great roller coaster ride in moderate seas; well behaved passengers; a room on level 5 amidships. Cons; inattentive staff; no 5 star service or food; limited and repetitive entertainment options; cold coffee at breakfast & lunch; 1 mangled suitcase; poor shower drainage when the ship heeled; smell of vomit; poor value for money. Our experience; The Ship The QM2 is a glorious big ship with spectacular fittings and decor. Some 1200 Aussies boarded the ship in Sydney. We did not take advantage of the pools, spas and the boardwalk cafe because they were mainly closed due to bad weather. The only time we saw anyone in a pool was when 4 people played an advertised water polo game in cold windy weather as we sailed across the Great Aussie Bight (GAB) - they looked very cold. It would have been nice to depart Sydney harbour in the spa on the upper deck but it was not open late at night. Closures started on the first day (the best day) at sea - we were told this was because some facilities were only open when the forecast predicted fine weather - there was obviously no allowance for the forecasts being wrong. So it was ballroom dancing (on a rolling dance floor), the gym, dining and the library. The gym was adequate. The on-board shopping was limited and the best souvenirs were out of stock. Laundry facilities were grotty and barely adequate. Entertainment When we enrolled in the ballroom dancing classes we did not know that the Ball would be postponed (unknown reason) and later cancelled due to the rolling. We ended up dancing in our room. The stage-shows with professional dancers were also cancelled due to the rolling. An Aussie comedian (very good) replaced them, but you can't really listen to the same jokes more than twice. Some people said they had plenty to do just sitting, chatting and drinking. The computer classes were popular but for some reason the most interesting ones were not repeated. Stability We had one day of smooth cruising - the first day. After that things started to move. I was very surprised that such a large ship could move so spectacularly in what I regarded to be a moderate sea ~ 4m swell. Some passengers were spreading the rumour that the Captain had switched off the stabilisers and had gunned the engines. In fact he had reduced the speed by about 10 knots. The Captain made regular announcements about the 'heavy seas' and advised passengers to use the handrails. You certainly would not want to be a frail person on this ship when it is moving violently. Nevertheless there appeared to be many passengers with walking frames. The stabilisers obviously work very hard, but I am still not sure how effective they are for the poor souls on the upper decks of the ship. They are obviously no use for those in the expensive pitching suites on either end of the ship. They told tales of being compressed into their mattresses followed by levitation - it would be fun but probably not conducive to sleep. One American woman who claimed to be a long-standing Cunard client stated that she was not tackling the GAB again - once was enough. One of the three Rules of sailing in Australian waters had been broken 1. Never sail north of Brisbane in Summer 2. Never sail south of Brisbane in Winter 3 Never sail westwards across the Great Australian Bight at any time!! Library As an ex-yachtie I was happy with the library pitching up and down (I like roller coasters) and the bookcases shuddering as if the ship was being shelled (due to the bulbous bow hitting the water in each trough). I am told that this impact can be reduced by altering the angle of attacking the swell - presumably that would increase the amount of roll. It was easy to get a window seat in the library. I was not surprised that the library only held one small book on the stability of ships. On the limited information available it seems as though the QM2 may not be as stable as Cunard would like us to believe due to the shallow draught in relation to the height of the super structure. Accommodation We were lucky enough to have received a stateroom with a protected balcony on deck 5 amidships with enclosed balcony and protection from the wind, rain and spray. (we could see the coast and receive broadband and phone services). We pitched and rolled relatively little. Even so, I had problems staying in bed at night during the leg across the GAB as the ship was also heeling. I do not believe that an around the world trip would give you more than 70% fair weather on average, so an expensive suite in this ship would be very uncomfortable for a considerable time. With the smell of the exhaust gasses you probably would not want one of the suites overlooking the aft pool. The location of the power generating gas turbines is puzzling in terms of passenger amenity. They are located amidships on the highest passenger deck. In each corridor amidships on this level it is so noisy it is not possible to hear yourself speak. I hope that the passengers in these staterooms are deaf or get substantial discounts. So amidships on the top deck you might be spared the vertical movement but you get a good view, considerable roll, some forward/aft movement and constant noise! Having spent time river cruising in Europe it appears that the people who design ships, never actually live on them. They must have a strategy that punishes their most lucrative clients. On the Viking ships in Europe, they had the most expensive rooms either at the rear over the engines and near the exhaust pipes or next to reception - very strange. I would have considered a larger suite in both cases, but with hindsight we struck it lucky - in ignorance, by not doing so. Our experience with engines was gained many years ago on a Fijian cruise, where several American families were located next to the engine room - they complained endlessly and unsurprisingly no one wanted to swap with them. It was not only the noise but the vibration. On the QM2 we did get some engine vibration over and above the shuddering caused by the stabilisers but it was not too offensive. It may have been much worse lower down on deck 4. I assume that the placement of the Brittania restaurant on decks 2&3 was aimed to reduce engine noise on decks 4 to 12. The inner parts of the ship appeared to be built from 3/4" and 1" steel plate, so vibration would be easily transmitted. The constant groaning in medium seas in our stateroom was from the movement of fittings - I hope. It sounded like being on a wooden boat! God knows what the groaning must be like in a heavy passage or in another room with more movement than ours. The Food Since being to provincial France my food standards have risen. Consequently I did not regard the food in the Brittania to be anywhere near 5 star. The Kings Court was always busy and had reasonably bland cafeteria style food. As a person who watches what I eat, I was shocked to realise that you could eat continuously from 6am one day until 2am the next day by moving to different dining areas. I was also surprised to be confronted by our waiter with a lecture on how to give him an excellent rating prior to our departure. When I gave him tips on how he could achieve this he was a little miffed. One of our dining partners complained about one waiter and the general level of service did rise from there on. The wine selection was very good - it was one of the few things that exceeded expectations. One aspect that I did not understand was the placement of the Todd English restaurant aft, on deck 8. It must have been a converted suite. I investigated it one night and it appeared to be empty. It may have had something to do with its violent pitching. I can't imagine eating on a roller coaster. Dress QM2 was more casual than I was led to believe. I took a Tuxedo and wore it to dinner more than required - I actually got to enjoy that aspect. I also enjoyed the James Bond theme night at the Casino, which did not seem to be all that popular. Contrary to what Cunard had advised, they did not appear to enforce formal dress rules. Environment The Wartsila diesel engines on this ship appeared to constantly produce visible exhaust smoke and fumes. I would have thought that Cunard (considering its environmental claims) could and should do much better. I know they are burning bunker oil, but that is no excuse for visible air pollution in 2013. We most probably won't be cruising on the QM2 again. Read Less
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