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60 Cunard Sydney (Australia) Cruise Reviews

We chose this review to celebrate a milestone birthday with family. Food was very average to say the least. Had better food in on our Royal Caribbean cruises and better service too. Everything seemed to be an extra cost plus 15%. Wine was ... Read More
We chose this review to celebrate a milestone birthday with family. Food was very average to say the least. Had better food in on our Royal Caribbean cruises and better service too. Everything seemed to be an extra cost plus 15%. Wine was very expensive. Got a suprise of $US 34.50 for each person on our bill. $US30 to play bingo? Had 8.30 seating for dinner which meant the plays were at 10.30 what a joke. Perhaps they should do what other cruises do so if you have 6.30 dinner you do 8.30 show and vise versa. First & second night entertainment was dismal. Last nights comediam was excellent. Highlight was Burnie where we organized our own amazing tour. So unbelievably disappointed would never go again! Oh I divot to say that afternoon tea was so packed people started trying to get a seat at 2 for 3.30 afternoon tea! Something is so wrong with the coordination of this cruise. Read Less
Sail Date March 2019
Queen Elizabeth is beautiful. The ship is incredibly elegant as it's namesake allows it to be. But unfortunately when the surface is scratched there are many imperfections that simply are a bit of a let down. Food... We were not ... Read More
Queen Elizabeth is beautiful. The ship is incredibly elegant as it's namesake allows it to be. But unfortunately when the surface is scratched there are many imperfections that simply are a bit of a let down. Food... We were not impressed by the food in the buffet area, Brittania dining room or specialty dining. It all tasted bland or the same - but it really did look great, so I guess that was the disappointment. Cabin... Our cabin was nice, but the bathroom extremely small, smaller than on other ships we've been on. One thing we noted was our television service was intermittent & the English speaking channels didn't show any of the movies being shown in the foreign languages which was weird. Service... We did not encounter many staff but those we did seemed to have very high expectations of the passengers. Our room attendant made mention that we should put the make my room up sign out because otherwise he didn't know, which is fair enough - but he went in our room anyway so.... We could not get a drink in Lido to save ourselves, it was almost if they avoided eye contact. In the main dining rooms service was far too slow with our drinks arriving at the end of our mains or dessert. Simply by being efficient they could have sold extra beverages so I thought they would be on top of it. Entertainment... There just wasn't enough, but this was only a small voyage. We have sailed Cunard in the past, and I really want to stress that despite my disappoints the ship was beautifully appointed - it really could be something remarkable with a few adjustments. Read Less
Sail Date March 2019
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was ... Read More
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was pleasantly surprised to be let on board immediately. Embarkation was a breeze. To keep this review brief I will deal with the disappointments. I expected more of the food. It was very ordinary and at breakfast only one person was doing personalised egg choices. We gave up. Cheapest bottle of wine - $48 USD which equated to almost A$70. Toilettries were never replaced even after asking 3 times. In fact the steward was only seen three times and it was very poor service. Finalising of account queue on the last night. Both my partner and everyone in the queue were furious at the wait time with 2 people serving and another desk free being payment for tours with nobody at it. People eating at 8.30 pm session had to wait till 10.30 to see a show lasting sometimes till 12. My partner would have loved a tour of the ship's history perhaps as a speaking or walking activity. We spoke to others who agreed. It was both my birthday and our anniversary and there was no provision or opportunity/acknowledgement for anything special as with other liners where a sign and balloons are put on your door or they bring out a little cake to your group dinner table (sounds trivial and not that I wanted to be centre of attention but if it's a special occasion, it always goes down well). When I enquired about this they advised I should pay for the specialty restaurant or purchase one of their expensive gift packages. We did not go on a shore excursion with the ship as most were booked out and were quite expensive. We went on a private tour and it was the highlight for us. It was a public holiday in Burnie but as the operators were locals they knew all the places to go. We were stressing before we went as to how formal the gala dinner would be, what to wear and how this would be presented. It was over-rated and nothing special was done. On the positive side - room was comfy, smooth sailing, nice surprise of a bottle of bubbly in the room, entertainment good, good guest speaker talks, impressive fit out of ship and we particularly loved the bar near the theatre (can't think of name) where the meals there were better than most restaurants and were free with such a great atmosphere and we found the staff here to be the most welcoming and engaging of all Happy it was a sampler but wouldn't go again.. Read Less
Sail Date March 2019
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick ... Read More
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick on-boarding, good service on dock, ordinary service on-board Had to visit the purser couple times and had to wait 30+ min each time. Whenever i walked by, always a queue. No such queues at tour desk where you need to pay for tours.On last night went there to pay bill and only 2 on desk. All waiting complained incl 2 poor souls who were locked out of cabin but had to wait for new keys with those waiting to pay. Issues in cabin - see below. It was very disappointing I wouldn't go on Cunard in Oceania again (but Med yes) , though my wife did enjoy, even with the issues. Read Less
Sail Date March 2019
Having cruised on other cruise lines we thought why not go upmarket with the Cunard QE. Our great expectations did not materialize, from embarkment at Sydney at 1.00pm an untrained lass was totally lost doing the paperwork constantly ... Read More
Having cruised on other cruise lines we thought why not go upmarket with the Cunard QE. Our great expectations did not materialize, from embarkment at Sydney at 1.00pm an untrained lass was totally lost doing the paperwork constantly requiring supervisor assistance for 30 minutes with no seating for semi-disabled senior passenger doing the procedure. On way to ship entry no Cunard photographer or photo opportunity for souvenir. Balcony cabin was ready and comparable with other lines, however the cabin steward never introduced him/her self during entire cruise. Half bottle of sparkling wine in bucket of ice was appreciated and a thoughtful touch. Unfortunately, sleeping at night was difficult as other passengers seem to enjoy slamming cabin doors plus our cabin door was directly opposite cabin steward's kitchen with much banging and clattering of metal seemingly oblivious of passengers comfort. First night main restaurant dining at 8.30pm (we had no choice) no "my-time dining". Sat down at table for two and waited 25 minutes for waiter to notice our presence. Took our order which came after 30 minutes further wait. During this time we did not sight a drink waiter, nor during the entire meal so that was a saving no less. The second night was "Gala" night, formal black tie. Service was better , main course had choice of lobster that my wife and self selected. My lobster came but not my wife's. She did not want to cause a scene so declined to complain and missed out. The idea of semi-formal attire after 6.00pm was to be commended for such a ship but in reality it was somewhat of a joke to see what some people considered this dress code to be and was rather comical. We ate mostly in the Lido buffet, rather than otherwise at 9.00pm, and the food here we found limited and not overly impressive. Roasts were disappointing, one night only one roast meat on offer, lamb, undercooked and so trough was 'rubbery"and inedible. Other cruises always offer a choice of three roasts each night... why not Cunard.It's not as if we aren't paying for it big-time. Much of the upper decks and restaurants are verboten to the lesser guests putting us well and truly in our place.... perhaps that is where the good service is found. One person on board needs an attitude make-over and she is a young "lady" in the purser's office front counter. For someone being one on one with the public she seems to have a big "chip" on her shoulder. She continually and rudely insisted that my partner and I were entitled to $75.00 each on-board spending money only for us to find on departure that this was not the case, naturally after we had in fact spent the $150.00 on useless overpriced souvenirs. Is this the face of Cunard? Read Less
Sail Date March 2019
It was our first time on Queen Elizabeth and we had a wonderful time. It was a cruise from Sydney to Tasmania, we disembarked at Sydney. It is amazing ship and crew were friendly & helpful. The service all over the ship was ... Read More
It was our first time on Queen Elizabeth and we had a wonderful time. It was a cruise from Sydney to Tasmania, we disembarked at Sydney. It is amazing ship and crew were friendly & helpful. The service all over the ship was fantastic. The day core of the Queen Elizabeth was lovely and had plenty of nice areas to look out at the sea & read a book. You could do looks or just relax. We enjoyed great shows, Lectures, Entertainment and of course the tasty food. I am on a Gluten Free diet and I enjoyed lovely and tasty meals. The Activities on board was very good. Last time we were on a Cunard ship was 20 years ago, on board the QE2. That was our first ever cruise. We just love cruising. It was wonderful having the Queen Elizabeth in Australia and we love it so much we had booked it again for next year 2020. Mum and I cant wait. Read Less
Sail Date March 2019
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, ... Read More
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, the Afternoon Tea, Library and some entertainment, the rest of the experience left a lot to be desired. We were in Cabin 6123 Starboard with balcony. We were assigned Britannia early seating. The main food options available are the Britannia Restaurant on Decks 2 and 3 and the Lido Restaurant on Deck 9 which is the main outdoor activity Deck on the ship. The Lido has very poor quality food - think Cafeteria style - with little flavour and no fresh produce, only cold storage items. The Lido restaurant itself looks like an Aged Care Facility with boring pastel shades and Ikea style furniture. The Grill bar out near the pool area again has no decor - just a plain service counter with precooked burgers and battered fish, but mainly batter, available in hamburger buns - just awful. The Britannia Restaurant is the formal dining offering where jackets for men at Dinner are mandatory and where waiters and a Sommelier in attendance. The menu changes daily but hardly any of the dishes were recognisable as chef quality. Some of the dishes were a mystery with the most ridiculous additions that did nothing for the hero of the plate - either fish, lamb or beef. What is the Head Chef thinking? We brought on board our own wine from Australia as we had the foresight to check out the wine prior to boarding. This was a good move, and though we paid $20 US for every bottle opened, at least we got to drink good wine at a reasonable cost. Our sommelier, Roberto was excellent and had a thorough knowledge of wine and his service was impeccable - thank you Roberto. All drinks are expensive on board the ship and you pay in US dollars - add to that a 15% surcharge plus gratuities every day. We did eat at The Golden Lion a few times, and the pub meals were good and at a standard of most pubs in England. The Daily Programme was nothing short of tedious and repeats of the same thing every two or three days. Think trivia challenges. The Gala Evenings (7 in 24 days) were of no consequence. We all put on our finery, went to dinner, went to the show, then came back to the Queen's room and watched a dozen or so of people on the ship who could ball room dance - there was no allowance for any type of other dancing as the floor was taken with Fox Trot, Samba etc. with couples swirling around the whole dance floor. Why have a Ball? Nothing was done to include the 90% of guests in more modern dancing or being part of a 'ball atmosphere". There was dancing in the Yacht club. However, this venue was as dead as a door on the few occasions we visited. 'Under 30's' are scheduled for 10.30 pm (the only under 30's on board are crew) and there's a disco on from mid-night. A 'Beatles' band joined the ship for the remaining 4 nights with the band playing in the Queens Room on the last night and everyone got up and danced and had a great time - the only one night throughout the duration of the 24 days. The lectures - some were interesting and others were terrible - a right royal buffeting of Princess Anne, and World War II British lectures on how the war was won (don't mention the war!) with over 350 Germans on board - goodness know how well that went down with the Germans.... The ship has apparently had an upgrade, but you were hard pressed to tell. We spent a large amount of time on the back verandah near the swimming pool and the condition of the decks, pool surrounds, and rusty areas needs to be attended to immediately. At times, the belching of the smoke from the funnels created great piles of soot deposits which spoilt our clothes and left us covered in black spots - unhealthy to be inhaling too... The windows on the ship always seemed to be dirty so if you were sitting in the Britannia looking out to sea, there were rust and salt encrusted streaks in your vision. The Tender service process was terrible. We managed to finally get ashore at the Whitsundays at quarter to twelve after having milled about in the Queens room with hundreds of people waiting to be called for the Tender. People who had booked tours that day, ended up not doing a different tour because of time constraints. The same process for every Tender port ensued and although there was some improvement in the process, the queues and delays were very frustrating. Oh, and to top it off, and notwithstanding the crew's best efforts with hand sanitisers, a flu like bug went through the ship which had people coughing incessantly. Difficult to stop once it starts. Perhaps food handling in the kitchens needs tighter control given we observed on one occasion when the kitchen doors were open one of the 'chefs' coughing into his hands then handling food without washing and sanitising his hands. Read Less
Sail Date February 2019
× I awarded my cruise of 2017 5 stars no problem × I struggled to award 3 stars on this cruise, just 2 years later. WHY Pre embarkation × met at Brisbane airport by a Princess Cruises representative! × taken, without P C ... Read More
× I awarded my cruise of 2017 5 stars no problem × I struggled to award 3 stars on this cruise, just 2 years later. WHY Pre embarkation × met at Brisbane airport by a Princess Cruises representative! × taken, without P C rep, to a local hotel who had no knowledge of us and were not expecting us × later driven to Cruise Terminal by an aggressive, unhelpful taxi driver. He even refused to lift our luggage into the boot Post embarkation and cabin × cabin as expected with helpful staff Dining x poor. Food never hot enough. Vegetables undercooked. Fancy menu not relecting what arrived on my plate x Lidl...sorry Lido, an horrendous dining experience. Gueste seen eating food from their plates on the way to their tables. Decor, plastic, pastel, ( un ) pleasant Entertainment etc x poor, particularly the ballroom catering for the minority not the majority x Service...excellent from x purser's desk x housekeeping x all maintenance crew Ports and Shore excursions x never leave anything to chance...book a private tour or research own Read Less
Sail Date February 2019
I'd previously been on the QE2 which was a beautiful ship that oozed class and was an amazing experience. Last year my husband mentioned he'd love to see New Zealand from a cruise ship. A short while later, after having my DNA ... Read More
I'd previously been on the QE2 which was a beautiful ship that oozed class and was an amazing experience. Last year my husband mentioned he'd love to see New Zealand from a cruise ship. A short while later, after having my DNA tested, I discovered I had an elderly cousin and his family in NZ. What a golden opportunity to do something special. Remembering the QE2 cruise, I felt we couldn't do better than to travel with Cunard again. What a terrible mistake I made. Every morning I woke up with swollen neck glands and was sea sick for most of the 12 day journey. I haven't been sea sick for years and as soon as I disembarked the symptoms disappeared. Next problem was when I turned up at the Concierge desk in the Britannia dining room to enquire about the table we would be seated at (4 of us). Concierge lambasted me for not letting him know 2 days earlier! I had made the arrangements directly with Cunard months earlier getting a TWID code and doing everything required. Next problem occurred when my cousin booked a tour and the guide didn't turn up. Several guests were left stranded and in the ensuing chaos my cousin's wife fell and cut open her chin requiring stitches (which the Ship's Doctor carried out well). I had finished my part of the cruise by this time but was not surprised at the shonky treatment they had from other Cunard staff. Oh, forgot to mention that on the two occasions I had to use the Concierge desk, I waited patiently in line for some time and on both occasions, just as it was my turn to be served, a young female in a pink dress, butted in and the Concierge who obviously knew her, and greeted her as Miss _____, attended to her first. It appeared she was acting on behalf of a group of 'special' passengers. Next was the food. I couldn't count how many times we tried to get something to eat and were told that we were too late! Here's an example. We arrived at the Lido dining room before 4:00pm and were told afternoon tea had finished and there was not so much as a biscuit available to have with a cup of tea. And that reminds me, Don't think you'll get served a cuppa with your breakfast. One dining room staff member walks up and down with a pot of tea in one hand and a pot of coffee in the other. Trying to catch his eye is nigh on impossible. The person who cleans the tables on the other hand is standing around with a cloth and tray in his hand doing nothing. We dined with many passengers during the cruise and couldn't believe how many passengers had complaints. People complained to us unsolicited, about everything from the food, to the miserable faces most of the staff had, to the lack of anything 'classy' about the whole experience. And lastly, a few days before our much anticipated voyage, we received a phone call from Cunard asking if we would change cabins. I said "No" but felt guilty in case the other passengers had a special need. However, I was offered $500 spending money (each) to change from my carefully selected balcony room which we paid $8,000 for to a cabin with a window, not a balcony. Which was just too big an ask for such small compensation. Then, on board we had at our dinner table a couple who proudly told us about their getting a phone call (they didn't know we'd had one too) and they were crowing about how they received one full fare refunded ($3,700) plus $500 to change from their balcony cabin on a high deck to a similar one but with a bigger balcony on a lower deck! Hearing that after my Concierge desk debacle left me totally bewildered. Please excuse the long review, I usually write much shorter reviews so this is unusual but then I've never written a review before where I've had so much to complain about. Usually I'll only write something if I can be mostly positive. This is a first. Read Less
Sail Date February 2019
Went on a three day Melbourne - Burnie - Sydney cruise and having been on QM2 in 2017, we were really looking forward to a great time as we had on QM2. I have to agree with others, the embarkation was messy. The ships decor is ... Read More
Went on a three day Melbourne - Burnie - Sydney cruise and having been on QM2 in 2017, we were really looking forward to a great time as we had on QM2. I have to agree with others, the embarkation was messy. The ships decor is beautiful and very impressive. The ship is also better laid out than QM2. We decided to pay a little more for the Britannia Balcony Club which simply gives you your own restaurant. We arrived, the manager introduced himself, walked us to our table and as I was sitting, preceded to tell me in front of other passengers that my dress was acceptable tonight but tomorrow I should were a jacket (no formal night this night), despite me wearing a sleeveless frock coat. Short story, complained, Maitre D apologised and stated that I was a good example for the ship to accept more modern dress modes - the main issue was the public berating, I could have been asked quietly as I entered. Dinner at the Veranda Restaurant was spectacular, the food totally amazing with great service and atmosphere. Our cabin steward was brilliant. Generally, staff need better training, when used asked them simple questions we were referred to the Purser's Desk or told to listen for announcements, bit much when you only wanted to know what timer the shops opened or directions to an activity. All staff on QM2 knew their drill. I found the ship dancers somewhat tardy and lack lustre compared to QM2. Maybe Cunard is struggling to adapt to Australian passengers. Personally, for the money, I was somewhat disappointed. Read Less
Sail Date February 2019
We chose this cruise as was on bucket list to cruise Cunard thinking it would be the best of the best. Embarkation painless, quick and very efficient. Cabin was clean but little shower pressure with antiquated shower curtain. Smallest ... Read More
We chose this cruise as was on bucket list to cruise Cunard thinking it would be the best of the best. Embarkation painless, quick and very efficient. Cabin was clean but little shower pressure with antiquated shower curtain. Smallest bathroom we have had, no ventilation and no shaving mirror. The excursions left much to be desired, booked a lunch on a Mississippi steam ship to find when we arrived qm2 customers had been allocated lunch on an old steel tub next door. Grey power rose and demanded to be taken back to the ship as the tub was not what we had booked. We were told we would receive a full refund. Back at the ship a line at the excursion bookings where staff turned up 45 mins late to the advertised opening time. The staff were rude and unhelpful telling us our refund would be credited to our ship account. We had all paid prior to sailing and wanted refund back into our original accounts. When refund was credited it was only 50%. Next a message from our invisible captain on loudspeaker to announce we would not be able to call in at Darwin because of the cyclone. We accepted this as it was a force mature spending a few more days at sea and everyone looking forward to docking at Bali. Once again an announcement from the captain saying we would not be docking in Bali as it was a public holiday and Cunard staff had been unable to get to Darwin to start the visa process. Totally unacceptable as Cunard cruise organisers should have known it was a public holiday in Bali. After 9 days at sea we docked at Singapore where ot took two hours to disembark from the ship and get visas stamped. Queue after queue with many more frail passengers having to also stand in line, myself included. Passengers were extremely disillusioned with Cunard by now. It also took another hour of queuing to get back on board. Compensation for 9 days at sea was a bottle of wine. Most of the activities on the ship incurred a fee ave $35. We had also been looking forward to a stop at Brunei which were notified of cancellation a very while to departure date. Other passengers did not receive any notification and only found out when they tried to book an excursion at the office. The shops were pathetic and overpriced, we purchased very nice jewellery on a holland America cruise with far better pricing. Wine was extortionate in cost as was the wi fi which regularly dropped out and usage monitoring was not accurate. The food in the buffet was regularly dried up and unappetising. It was like a cattle market at lunchtimes and frequently there was not enough seating.The service in the Britannia restaurant was good, but the menu not enough choice. All the passengers that we spoke to, which were many and varied said that they would not travel on the QM2 again and had had much better cruises on other lines, some of these passengers had taken 30 plus cruises. Even passengers that had travelled before on the QM2 said that they would not travel again on her. Our cabin steward did a good job of keeping our cabin tidy, we found the staff in the Britannia restaurant were friendly, however the rest of the staff we did not find to be particularly friendly as on other cruise lines. The entertainment was good the first time but not so good on repeat. The movie cinema only showed a couple of recent movies. The tv channels were appalling frequently dropping out with outdated movies. We were very disappointed with this cruise and we had been really looking forward to it. Read Less
Sail Date March 2018
I chose the QM2 for a taste of old world, traditional cruising British style (a 14-day cruise Sydney-Singapore) with four expected shore stops, only two of which took place. A cyclone prevented one shore visit (entirely understandable) and ... Read More
I chose the QM2 for a taste of old world, traditional cruising British style (a 14-day cruise Sydney-Singapore) with four expected shore stops, only two of which took place. A cyclone prevented one shore visit (entirely understandable) and a right royal mess up (for which Cunard would accept no responsibility) prevented the other. For this, we were compensated with a bottle of red wine and a reduction of US$175-00 on our next Cunard cruise. The vessel is beautifully decorated and the public areas were certainly handsomely refurbished in the 2016 refit to reflect its past glory. However, noise containment between staterooms was not satisfactory (I had to move staterooms twice before I could get a relatively quiet room). The main dining room food was not really up to the standard of a luxury line (the Princess Line serves food just as good). The Indian special restaurant was fine but in the Verandah Restaurant (named after the legendary Verandah on the Queen Mary) -- for which hefty cover charges were levied at lunch and dinner -- the food quality and service fluctuated considerably. Compared with its equivalent on the "Celebrity Solstice", where I had the best meal I have ever had on a cruise ship in 2015, the Verandah was a big let down. I did complain and efforts were made to mollify me. However, I found this a dispiriting experience -- as did other passengers. Nevertheless, there were positives: friendly and efficient stewards and waiters, great musicians, the opportunity to participate in a choir and, of course, the usual range of shipboard activities. However, I have to say that, because of the noise problems experienced, the Verandah issues and the shambolic shore stop situation, I would never travel Cunard again. Read Less
Sail Date March 2018
This is our fifth cruise on the Queen Mary 2 and this last trip was 63 days long and I really think they have lost sight on what sort of ship they are trying to have. Refinement seems to have disappeared and has been replaced with ... Read More
This is our fifth cruise on the Queen Mary 2 and this last trip was 63 days long and I really think they have lost sight on what sort of ship they are trying to have. Refinement seems to have disappeared and has been replaced with indifference. There is no contact in Sydney and speaking to someone in the Phillipines about a problem in Brisbane could not be resolved as the person on the other end of the phone was clueless where Brisbane even was. We were promised to be emailed on two occasions before we left in March and are still waiting. The food and service was anywhere between 2 to 10 out of 10 and not consistent. Queuing to get off the boat took hours and many people had walking sticks. I could go on and on with the problems we had. We used to love being on the Queen Mary but many of the staff could not have cared if they served us preferring to chat amongst themselves. Others bent over backwards to help. We missed Darwin because of a cyclone which was totally understandable but then missed Bali because of a religious holiday. Surely they knew about it before they worked out their itinerary. We also missed Naples and Brunei. We have also booked for this August on the other two Queens so at least our expectations are very low. They are now not sure if they can cater for my gluten free diet although we are now platinum members- over 100 days with them- so am hoping I do not get sick. There is no one to contact. They have our tier wrong on our personaliser and have told us for 4 weeks that it has been fixed. Still not fixed. Their idea of telling us things we want to hear rather than fixing things is unreal. There is no attention to detail. Very dissatisfied especially considering the cost Read Less
Sail Date March 2018
Absolute thrill to spend 3 days on-bard the Queen Elizabeth from Sydney - Brisbane. Fabulous food, beautiful state-room. Stunning, commisioned works of art. Incredible/wonderful décor and design. Loved the Art deco style evidenced ... Read More
Absolute thrill to spend 3 days on-bard the Queen Elizabeth from Sydney - Brisbane. Fabulous food, beautiful state-room. Stunning, commisioned works of art. Incredible/wonderful décor and design. Loved the Art deco style evidenced throughout the ship. A truly unforgettable experience. I walked the passageways for the three days transfixed by the surroundings. Every turn produced something extraordinary. A wonderful painting or sculpture, a beautiful dining experience, incredible inlaid timber, beautiful furnishing/furniture/etched glass alcoves. The ship was remarkably stable. Leaving Sydney Harbour on the night of our departure was unforgettable. With A Caribbean-style band playing and the Bridge and Opera House as a backdrop the experience was excitement plus. The only gripe I have is the waiting time to book for future cruises. We were on board for just three days and would have loved to have had the time to sit and plan another cruise before we dis-embarked. The Cruise section was open for a limited time each day with lengthy delays and long queues of passengers enquiring about further cruises. I had three visits before I was able to speak to a Booking agent. She gave us a fabulous deal on a 2019 cruise but the route/ports of call didn’t suit us. The Cruise Office on board the Q.E. had two only Reps. and with a short duration cruise we didn't have the chance to sit thoroughly explore further options. The Dining experience was outstanding. The stewards in both the Lido Buffet Restaurant and the Brittania restaurants were exceptional. The choice of food/quality/the diversity of meals/the freshness and range were superb. Sharona from Queensland Read Less
Sail Date February 2018
This was our first cruise since the ship was refitted in late 2016, just after we did the Cape Horn cruise on her. Some things are better like the Stateroom décor, the Carinthia lounge is a great improvement on the Winter Garden. I feel ... Read More
This was our first cruise since the ship was refitted in late 2016, just after we did the Cape Horn cruise on her. Some things are better like the Stateroom décor, the Carinthia lounge is a great improvement on the Winter Garden. I feel though that the Kings court is a great big miss. The cool white marble type décor is not in synch with the rest of the ship which has a warm colour scheme. With the shades down before service it is just a great white blob. There is no flow and people mill around, those selecting food with those looking to choose collide with those using the area to access 1 side of the promenade deck from the other. The seating seems to be much closer violating one's sense of personal space. The glass dividers separating the seating areas from the walkways have been removed. Whoever thought that putting a high table for 2 in the telephone booth was a good idea needs to think again, I also noted that with the age of the cruisers on board the high tables were used as a last resort. The specialty dining area in the evening prevents access to the Kings court from stairwell D, OK in good weather but when Force 7 winds closed the outside deck this was a real nuisance. I miss the glass elevators! Food in the Britannia was often cold and my fish was twice not only cold but had a hard layer on it as if it had been sitting under heating lights too long. the service was slow and the wine waiter was not happy to be questioned over the wine and not at all helpful the first night of the cruise. He did improve later. Have they cut down on staff, 3 times we had to leave before dessert and coffee to get to the 10.30. show. Embarkation went smoothly even if most passengers turned up early, we are Platinum so had priority . Disembarkation was also smooth. Other than the dining room the service was very good, the pursers staff were very helpful. We enjoyed all the ports but as we are from NZ we already knew them all. Hobbiton Evening Feast was magical. Special thanks to the port staff in Tauranga who took the time to retrieve my sunhat left on the shuttle bus and see it got onboard to the pursers desk. We will go on the QM2 again but will tend to avoid the Kings Court. Read Less
Sail Date February 2018
The voyage was bought in August 2017 for a February-March 2018 Sydney to Sydney via NZ, 13 nights. The itinerary date above says Auckland 9 nights, wasn't an option as Auckland was off the itinerary anyway and we had two days in ... Read More
The voyage was bought in August 2017 for a February-March 2018 Sydney to Sydney via NZ, 13 nights. The itinerary date above says Auckland 9 nights, wasn't an option as Auckland was off the itinerary anyway and we had two days in Tauranga instead. I enjoyed the surprise birthday present in January and that followed through with the experience. From the Captain to the waiters and cabin staff, anywhere I saw a staff member in fact there was always a friendly acknowledgment. The Captain's meet and greet was slightly bewildering, once the photo was taken with the Captain we sat at a table for four and all of us were ignored by the waiters, it really was only a meet and greet with a not even drink at least. The cabin was smaller than I expected but plenty of storage and a very comfortable bed more than made up for that which I've read in other reviews. We had lovely companions at our table for six, attentive waiters who remembered small details. Milford Sound and two others were a spectacular sight, Dunedin was a self chosen itinerary where my husband went to the Speight Breweries tour very close to the Octagon and thoroughly enjoyed the experience. Plenty of shops and cafes kept me occupied until he returned. A visit to the Albatross Colony will be next on our list. Akaroa is a pretty port, approximately 65kms north of Christchurch, tenders required. We chose to book the bus to Christchurch and have a quiet day wandering around the CBD. The onboard documentary showing the Wizard and Christchurch Cathedral is totally out of date, maybe 20-30 years judging by the fashions. Nothing could prepare us for the damage done, almost 7 years to the day, by a strong earthquake. However, on a different channel on our television, the onboard travel advisor did make strong references to the damage inflicted so we weren't totally surprised, just overwhelmed by the sights in the CBD. Wellington is a beautiful city and a brief shuttle ride from the berth. We chose to visit Te Papa which was an enjoyable experience in a modern museum. The Cable Car in the heart of the CBD was a nice surprise with a view of the city and harbour. Two days at the Port of Tauranga was also a pleasant time, the advertised Port of Auckland experience is cancelled for the time being and the extra day in the previous port gave us the opportunity to visit Hobbiton, all Lord of the Rings fans would enjoy the walk around a well set out film set with enthusiastic and knowledgeable guides giving us an insight to various scenes filmed there. We chose the day trip, the evening trip involves a meal on site and I'm sure it is a super experience listening to others who came back on board later in the evening. Our second day was again perfect weather and we explored the town which was also a relaxing time. Others visited Rotorua for different cultural events which was interesting for them, we had already visited all the attractions across the Bay of Plenty region in our own time prior to joining the Queen Mary 2. Bypassing Auckland did not worry me at all, we have plenty of good memories of the largest city in NZ. The Bay of Islands were waiting for us, north of Auckland. Paihia is a small town of around 5000 residents and the gateway to the tip of NZ, plenty of various tours are available including deep sea fishing, diving, boat and cruise tours etc. We chose to visit Russell and, for ourselves, visit a beautiful little church and graveyard which gave us plenty of history of the region. For more history of NZ, a trip to Waitangi Treaty House was considered but we chose the launch trip, 20 minutes perhaps, to Russell instead. Personally, I did not want the voyage to finish, 13 nights passed too quickly and the experience for us both was most enjoyable. I imagine we shall join the Queen Mary 2 in the future, maybe we'll look at the other two Queens, for now we have memories of an almost perfect experience. Read Less
Sail Date February 2018
We joined the ship in Sydney,heading for Los Angeles,about 28 nights.We have been with Cunard on many cruises,but this was the longest cruise we have taken. Embarkation was quick and efficient.Our luggage was in our room before we ... Read More
We joined the ship in Sydney,heading for Los Angeles,about 28 nights.We have been with Cunard on many cruises,but this was the longest cruise we have taken. Embarkation was quick and efficient.Our luggage was in our room before we arrived.The stateroom was wonderful,room 5097 in the Princess Grill.The food in the restaurant could not be faulted.Every meal was a treat,and the service we received fro our waiters was superb.Always a smile.Entertainment was fantastic,every night a different show.The theatre is wonderful on this ship.Activities proved to be perfect for us.The library was well stocked.Everywhere around the ship staff always had a smile and a word to say,making us feel at home.The excursions at all the ports of call were well planned and we enjoyed them all,especially our trip to Alcatraz,and the visit to a Koala reservation from Melbourne.The overall experience was just wonderful and I would recommend this ship as a first class ship for long cruises.The service we received in the Grills lounge was equal to a 5 * hotel.We will certainly be returning. Read Less
Sail Date March 2017
Since we were celebrating our Golden Wedding Anniversary, we wanted a special cruise and at the same time sample a Cunard ship. As we didn't see much of San Francisco and Hawaii when we visited six months prior this cruise gave ... Read More
Since we were celebrating our Golden Wedding Anniversary, we wanted a special cruise and at the same time sample a Cunard ship. As we didn't see much of San Francisco and Hawaii when we visited six months prior this cruise gave us the chance to see both for longer. We enjoyed the activates on board, in particular darts and trivia's, the entertainment staff were the best we have ever encountered. The food was very good and in the dining room, not over facing, if you wanted more you could receive more (other cruises tend to put too much on a plate, which means a lot of wastage). Our friendly waiters, Marina and Glen, went out of their way to ensure we enjoyed our meal The taste of the food, in particular Cheddar Cheese, brought back memories of how it should taste. I was able to have kippers every other day, and the waiters didn't think I was asking for 'capers'. After this first cruise with Cunard we were very impressed, and may have now become our favourite Cruise Line, but future cruises would depend on the itinerary. Read Less
Sail Date March 2017
We very much enjoyed our 25 day Sydney-San Francisco cruise on Queen Victoria. It was made even more enjoyable by our upgrade to a Princess Grill Suite. The first benefit of the upgrade was the priority embarkation when we went ... Read More
We very much enjoyed our 25 day Sydney-San Francisco cruise on Queen Victoria. It was made even more enjoyable by our upgrade to a Princess Grill Suite. The first benefit of the upgrade was the priority embarkation when we went straight through Immigration and all the other checking in processes, avoiding the very long lines for others not so fortunate. The exclusive Princess Grill dining room is nice, but the dinner arrangements of the same people at the same table, arriving at any time between 6.30pm and 9pm, is not for us. As an example, we could have arrived at our table for 6 persons at 8pm and found the other two couples had arrived at 6.30pm, departing at 8pm. We dined each morning at breakfast in the Princess Grill and the staff were top class, addressing us by name from the second day. As Princess Grill guests we were given 135 minutes free internet time each, indeed a bonus! We relocated to the Brittania Restaurant for dinner, seated at a table for eight. This table for eight made dinner a delightful occasion for the duration of the cruise. The Queens Lounge which is shared by Queens and Princess Suite guests, is very enjoyable for reading quietly and conversation, and the daily afternoon tea is certainly a treat. Afternoon tea in the Queens Lounge is the ultimate in pampering: a private lounge for suite guests, Cunard do afternoon tea brilliantly: white gloved waiters serving finger sandwiches, petit fours, scones with jam and cream. There is a Captain’s Cocktail Party for Princess and Queens Grill guests, there is a feeling of spaciousness throughout the ship, with all staff being pleasant and attentive. Guest speakers, lecturers and entertainment are of a very high standard. Two stand-out guest speakers were Midge Ure and John McCarthy. Midge Ure was a member of the group Ultravox and had an extremely interesting story to tell, including his partnership with Bob Geldorf, forming Band-Aid and Live-Aid. John McCarthy was a journalist, taken hostage in Beirut and kept prisoner for 1,943 days, in company with others, including Terry Waite. The Queen Victoria Library has 7,000 books, an excellent reference section, and along with Queen Elizabeth, the best we have experienced in all our years of cruising. Criticisms The Princess Suite bathroom is no larger than any other cruise ship balcony stateroom we have experienced, indeed, the lighting is worse than others. There was no TV channel in our suite or indeed in the entire ship, that showed AFL football live or delayed, even though there were more Australians on the ship, Sydney-San Francisco, than any other nationality. It is worth noting that in the Golden Lion Pub, which was saturated by televised soccer, rugby, golf and every other imaginable sport, they could not find a spot for AFL. Our observation was recorded in writing as part of the end of cruise questionnaire. As a contrast, on Celebrity Solstice in 2016, Sydney-Honolulu, AFL live broadcasts went to every cabin. Dress standards While dress standards are a big plus for Cunard, we wonder whether they have gone a bit too far to the extreme in wanting to have a point of difference. Jackets are required, not only every night at dinner, but everywhere on the ship other than the Lido Buffet and the semi-outdoor Winter Garden after 6pm. You could not even enter a bar or the coffee shop after 6pm unless a jacket was worn. Perhaps one night in four of smart casual, where men are required to wear long trousers with an open neck, long sleeved shirt, or polo top, would be welcomed by guests. Whilst our Queen Elizabeth cruise was in 2012, we think that the dress standard at that time included a “Smart Casual” evening option. Summary Cunard’s Queen Victoria was everything we expected: a beautiful ship, well maintained, with excellent food, entertainment and lectures. We would definitely cruise with Cunard again, depending on the time frame, itinerary and cost. Gratuities are discretionary and can be negotiated at the Purser’s Office. From the Commodore/Captain down, all staff were professional and courteous, with a high degree of visibility around the ship daily. Queen Victoria is very shortly going in for a refit, there will be more suites/passengers, elimination of some public areas and with no additional crew. Hopefully this will only have minimal effect on the amount of public spaces. Read Less
Sail Date March 2017
Chose this cruise, Sydney to Hong Kong on QM2 to get a sample of Cunard Line, not so much the ports. Always been on my bucket list to try QM2. Embarkation in Sydney was very good, efficient, only had to wait half an hour to embark. ... Read More
Chose this cruise, Sydney to Hong Kong on QM2 to get a sample of Cunard Line, not so much the ports. Always been on my bucket list to try QM2. Embarkation in Sydney was very good, efficient, only had to wait half an hour to embark. The ship was magnificent, like new after refurbish, nicely furnished and plenty of deck space. Cabin was fine, had sheltered balcony cabin on deck 5, well furnished, comfortable bed. Shower pressure not great, just adequate. Dining, my biggest disappointment. We did 1st sitting @ 6pm in Britannia. Table of eleven. Service good from waiters, but wine waiter not attentive and forgetful at times. Food choice poor, about 5 mains to choose from, portions very small and of mediocre quality. Drink prices way over priced. Entertainment was ok, mix of singers, dancers etc. Ports and excursions ok, but Vietnam not nice. Overall an average cruise, would not travel Cunard again, Grills pax had too much of the ship to themselves, couple of lounges/bars, two restaurants, own sun deck etc. Much prefer Princess/P&O UK. QM2 after all the hype in Australia is over rated in my opinion. Enforcement of dress codes was poor, they gave up. Read Less
Sail Date March 2017
We chose this cruise as part of a package tour and cruised to Sydney from Capetown. Most of the Phillipino staff were excellent, Some of the staff did a rotation in the buffet area and European staff came on board, they were not friendly ... Read More
We chose this cruise as part of a package tour and cruised to Sydney from Capetown. Most of the Phillipino staff were excellent, Some of the staff did a rotation in the buffet area and European staff came on board, they were not friendly and quite surly they were definitely not suited to this type of work and many looked as though the guests were an inconvenience. The food was very nice in the Britannia Room and the buffet although the Buffet area was a bit confusing as it is broken up into sections and different food in each part which caused the areas into these sections to be very crowded. Always there is crowding in the seating areas which is understandable. Everything on QM2 costs, unlike other ships for the price there should be a few inclusions, like the watercolour classes, and the craft classes, they would not have cost much to run.No complementary shopping bags as on Holland America, which I though a bit stingy. The emergency drill was poor, we had people wandering in areas they should not have been and staff a bit lax with it as well. I was pleased there was no emergency asthe discipline in organisation really was not great. The onshore organisation was poor and they should take a lesson from Holland America who do not expect people to line up and wait, they should have just handed out numbers and when the tender number was ready call the guests with those numbers I think all I think the QM2 relies heavily on their old reputation, and charges accordingly,a lot more expensive than ships like the Holland America Line . The QM2 really does not live up to the hype!. Read Less
Sail Date March 2017
Britannia restaurant had excellent food and service for breakfast, lunch and dinner. Our cabin steward was the most helpful and hard working man, friendly but unobtrusive and he always had the cabin looking immaculate. All the ... Read More
Britannia restaurant had excellent food and service for breakfast, lunch and dinner. Our cabin steward was the most helpful and hard working man, friendly but unobtrusive and he always had the cabin looking immaculate. All the entertainment was good but the Royal Court singers were excellent. There was always something to do of interest on the ship, classes, lectures, films, you could not possibly be bored, but at the same time there was a lot of opportunities for just relaxing on the deck with a book from the well stocked library. Overall the cruise was a fantastic holiday, the only let down was the shore excursions, not enough time at some stops and way too much time at others, and one our guides could not be understood by anyone on the bus as she had no command of English language. Would recommend the Queen Mary 2 highly, and I hope to return to do another cruise next year. Read Less
Sail Date March 2017
Our first visit to OZ. We joined the QM2 Sydney to Hong Kong. It turned out to be the perfect Cruise. The sea was calm and the weather good. There were a fair few sea days but we really enjoyed them, mainly relaxing out in the fresh ... Read More
Our first visit to OZ. We joined the QM2 Sydney to Hong Kong. It turned out to be the perfect Cruise. The sea was calm and the weather good. There were a fair few sea days but we really enjoyed them, mainly relaxing out in the fresh air and watching the Ocean go bye. Embarkation at Sydney was very quick, we more or less walked straight on,probably helped by the fact we were 'platinum' grade. There was quiet a 'snaking' queue for presumably 'gold' and below status guests. Food wise,the Kings Court is much improved following the refit. We thought the food was good certainly plenty of variety for us. Better if you can avoid the peak dining times though, which we seemed to do without problem. The Corinthia Lounge is also very nice where you can also get food. The Britannia Restaurant was it's usual self. The evening waiters were excellent, jolly but efficient with service. The food was OK but did not quiet have the wow factor. Always nice to have the odd breakfast and lunch 'silver service' both were very good as were the 'Afternoon Teas' !! We found the public rooms to be very clean and all Staff/Crew that we met were very polite and helpful. Entertainment was OK, a couple of performers were really good whilst others were not really to our personal taste. We did several Shore Excursions in Vietnam and Borneo. Preferring to go that way as we had not been to that part of the world before. Whilst not cheap at least they tell you what is what and we found them to be very interesting. Altogether a thoroughly enjoyable Cruise without any problems Enjoyed the QM2 and never felt the ship move. Good value for money on the deal that we got. Read Less
Sail Date March 2017
I enjoy the short coastal cruises offered by Cunard. They allow me to escape from my otherwise busy schedule. The uncrowded feel of an ocean liner rather than the glitz of a cruise ship is the most appealing aspect of the Cunard offering. ... Read More
I enjoy the short coastal cruises offered by Cunard. They allow me to escape from my otherwise busy schedule. The uncrowded feel of an ocean liner rather than the glitz of a cruise ship is the most appealing aspect of the Cunard offering. Activities such as movies, lectures and deck sports are well conducted and schediled so that all can participate. Dining in the Britannia restaurant is always a pleasure and the optional dining times offered by the Britannia Club is very convenient. The King's Court buffet offers good food but the variety could be improved. The food at the Veranda restaurant is great however the lighting of individual tables is terrible. We had to use our phone flashlights to read the menu! Check on you table prior to your arrival time. Boarding in the priority line is always easy. However I felt sorry for those who had to line for hours as everyone arrives at the same time. I suggest that all cruise lines follow the Royal Caribbean practice of clearly allocating a boarding time window and ONLY allowing those passengers through in their allocated time frame. My boarding of the Ovation of the Seas at the same terminal in mid February was truly 10 minutes from kerbside to cabin without any priority line. Read Less
Sail Date March 2017
Queen Elizabeth offers beautiful surroundings, great cruise destinations, good value, an outstanding lecture component, stunning public spaces and a feeling of elegance and comfort throughout, but in my opinion fails when it comes to ... Read More
Queen Elizabeth offers beautiful surroundings, great cruise destinations, good value, an outstanding lecture component, stunning public spaces and a feeling of elegance and comfort throughout, but in my opinion fails when it comes to hospitality. We joined for the Sydney to Kobe component of the World Cruise. We were a party of 7 friends with 5 staterooms. Our balcony stateroom was quite spacious and very comfortable, however the bathroom and in particular the shower was small (especially for a 1.86m male). We choose the late dining option for the dining room which suited all. Our Britannia waiters and Head Waiter, Vitali were the only crew members that actually displayed true customer service. Food was excellent. The Lido restaurant was a totally different experience with crew attitude bordering on rude if not indifferent. I noted on many occasions older guests struggling with plates etc, with no assistance offered on any occasion by passing staff. We are aware that specialty restaurants fill very quickly, so on embarkation we requested a special occasion dinner reservation for 8.30 pm for 7 guests in the Veranda Grill for one week later. We were informed that they could ONLY accommodate our party at 7.30 pm which we agreed to. On the birthday night we arrived at 7.30 pm to find that our table of 7 was one of four tables in the restaurant for the entire evening. Food was mediocre at best, dinner rushed and the restaurant lacked atmosphere. We did make the restaurant aware that we were unhappy being railroaded into early dining and the unsatisfactory food. They duly refunded the food component 4 days later which we were happy with. I'll finish by saying that I really wanted to love Queen Elizabeth, but unfortunately she did not live up to expectations. In over 20 years of cruising this is the first review that I have logged which makes me think that I should have reviewed some of the outstanding experiences that I've had on Azamara, Holland America, Regent Seven Seas, Celebrity and also Royal Carribbean Cruises. Cunard you spend millions of dollars on advertising to attract guests, try beginning the experience with a welcome and smile and the rest will follow. Read Less
Sail Date February 2017
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