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Sail Date: May 2010
We travelled down from home (Wirral Merseyside)the night before the trip and stayed overnight in a Travellodge and then were able to have a leisurely breakfast before travelling the last part of the journey which took about an hour. ... Read More
We travelled down from home (Wirral Merseyside)the night before the trip and stayed overnight in a Travellodge and then were able to have a leisurely breakfast before travelling the last part of the journey which took about an hour. Excitement was high as we reached Southampton docks and nothing prepares you for the first sighting of such a magnificent ship. Compared to air travel the whole check in process was seamless, suitcases whisked away, car taken care of, friendly and receptive reception-what a difference from the hassle that are airports. The interior of the ship took your breath away. Our outside cabin (a free upgrade a fortnight before travel) was clean, spacious with ample room for Rebecca's bed. The half bottle of champagne was a nice and welcome touch. Our time on board made you feel very special-all the staff were pleasant and attentive with the chamber maids using your name every time. We enjoyed the food and ambiance of the restaurant where we were on the first sitting with an excellently placed table by the window at the back of the ship. A table for our exclusive use was welcome, especially with our 9 year old daughter. We tended to visit the ports of call when possible so majority of time on board was late afternoon to evening. After dinner we would drop Rebecca at the Time Out club which she thoroughly enjoyed - difficult to drag her away! Angela and then were able to attend the excellent productions in the theatre, relax in the Commodore bar or have a flutter in the casino. After this we would collect Rebecca and spend some quality family time in the Lido with a little more food!! Although the weather was not brilliant we used the outside pools which were maintained at an pleasant temperature and the Spa changing rooms were immaculate. This was our first experience of cruising and certainly wont be the last as we intend to travel again as soon as funds and work commitments permit. Read Less
Sail Date: March 2012
We took this cruise as a late booking spring break, having never been with Cunard before, but the price and itinerary were right for us. The ship is still in lovely condition internally, and the decor style is quite understated and was ... Read More
We took this cruise as a late booking spring break, having never been with Cunard before, but the price and itinerary were right for us. The ship is still in lovely condition internally, and the decor style is quite understated and was kept immaculate by a largely inconspicuous staff. Externally, we felt sorry for the guys touching up the 'Cunard Grey' which shows every mark, a real Forth Bridge job at every port. Whilst the food overall was good (we were in the Britannia dining room) it didn't have the extra sparkle we were hoping for, and we preferred the silver service style of P&O, with lots of veg available. It did, however, include the classic double baked souffle! Room service was very good, quick, hot food and on time for pre-ordered breakfast. The Lido self service was rather monotonous and the salad choices lacked imagination. Afternoon tea is well advertised, but again it lacked flair. We gave up trying to find the cucumber in the sandwiches, which were all of the mainly bread and minimum filling variety. I would have loved an M&S prawn mayo sandwich, but nothing like it. Entertainment was variable. The harpist and string quartet played for over 3 hours a day and were really good. The classical pianist was good, but his programme was wrongly advertised twice with no apology. The main shows were very formulaic, and the male singer not our style. We were looking forward to the lecture programme, which was very male oriented. P&O manage a much better mix, and also not very extensive. We only did one trip, which was very good. Other ports we did our own thing, The courtesy busses were always free - thank you. Main irritants - the photographers who were in your face all the time. Mistakes and poor descriptions in the entertaiment daily programme, and never an apology. Paper napkins getting in the linen napkin laundry which put paper fluff all over your clothes. Most entertaining - watching passengers line dancing on a rolling ship. Read Less
1 Helpful Vote
Sail Date: April 2012
Having travelled on and enjoyed the Queen Mary 2, decided to try the Queen Elizabeth, we were a little apprehensive after reading some of the reviews! however after some 22 nights on board, we left the ship totally satisfied! Our ... Read More
Having travelled on and enjoyed the Queen Mary 2, decided to try the Queen Elizabeth, we were a little apprehensive after reading some of the reviews! however after some 22 nights on board, we left the ship totally satisfied! Our Balcony stateroom was very clean, bright, and indeed very pleasant, our Steward could not have been more helpful, in fact we found all the crew and officers with just a couple of exceptions, to be most friendly and helpful, always very courteous and offered a genuine smile... The exception being the staff in the Verandah restaurant, who we found to be very surely and patronising to say the least, the food was perfectly fine but the whole service was dreadful, but we did not allow this to spoil our overall cruise experience. We really liked the Britannia restaurant, and also enjoyed the Lido Restaurant which we used occasionally for breakfast or lunch, we enjoy a bottle of wine with our evening meals and found that the Cunard 'House Wine' was very acceptable and represented good value (e29.75) compared to the other vast choice on offer, sadly the 15% service charge did not really please us! The lectures were really first class, as was most of the evening entertainment, we found some of the tours on offer were a little too expensive and not value for money. To end this review, we say - Well Done Cunard, we are looking forward to our next cruise on one of The Queens! - However, we would like a 'guarantee' that we will be assured of a table for TWO, and not just hope that one will be available, after all, if you dine in a top hotel you are not expected to share a table, and it is our choice not to do so on a ship! Read Less
Sail Date: April 2012
After a 60 minute wait we boarded the ship at 1pm, dropped off our luggage at the cabin, and had a quick lunch at the Lido buffet. We enjoyed everything about our cruise, especially eating in the Britania Club restaurant, most of our ... Read More
After a 60 minute wait we boarded the ship at 1pm, dropped off our luggage at the cabin, and had a quick lunch at the Lido buffet. We enjoyed everything about our cruise, especially eating in the Britania Club restaurant, most of our meals were taken there, we were looked after most royaly by our waiters Emmanual and Dennis. Nothing was too much trouble for them, eg. extra sauces, extra vegetables. A bonus of eating in this restaurant was having the freedom to eat when we chose, without the cost of the grills. We ate fish and chips at the Golden Lion one lunchtime, always very popular,and sometimes hard to get a table. We had afternoon tea most days in the Lido buffet as there were long queues at the Queens room, and we had previously enjoyed this experience on the Queen Victoria. Ditno, out cabin steward soon knew our routine, and our cabin was always cleaned on our return from breakfast, he also regularaly checked if there was anything else we needed. We had a wonderful sailaway from Hamburg on the Sunday,the marathon had been held earlier in the day, and crowds lined the banks to wave us off. I have read previous reviews of this cruise, and I can only comment on our experiences. We had a wonderful cruise, we were treated with respect and friendliness by all,and we are counting the days for our next cruise on the Queen Mary for the Queens Jubilee. Read Less
Sail Date: March 2015
Spent great vacation with my husband. We were really surprised with a very cleab comfortable cabin with a balcony. It was really nice to spend mornings with coffee breathing the fresh air. Lots of towels and toiletries in the ... Read More
Spent great vacation with my husband. We were really surprised with a very cleab comfortable cabin with a balcony. It was really nice to spend mornings with coffee breathing the fresh air. Lots of towels and toiletries in the bathroom. Nice food at Grill restourant for me but not for my husband. Comfortable table, polite staff. But i think they could have better menu. I can't say that emtertainment was great but i had never been interested in it. I prefere to read and to look at he water. Service was quite good. I always freez so I asked for an extra blanket and in 15 min girl brought it to me. Read Less
11 Helpful Votes
Sail Date: February 2016
Boarded Brisbane 24th Feb at Grain Terminal !st port of call Cairns Went ashore in large catamaran excellent transport compared to ships tenders 2nd port of call Rabaul We decided to do a shore tour What a disaster Cost ... Read More
Boarded Brisbane 24th Feb at Grain Terminal !st port of call Cairns Went ashore in large catamaran excellent transport compared to ships tenders 2nd port of call Rabaul We decided to do a shore tour What a disaster Cost US$119 each for a 4 hr ride to hell and back , decided to go and have some acupuncture to ships acupuncturist to relive some of the aches and pains ) Debbie Ai knows her stuff and her treatment helped tremendously (cost us$ 1500) for 5 treatments each Temperature 36 degrees C hi humidity .We boarded our minibus to find a very shabby interior no air conditioner working/shock absorbers at 20% working/dirty/non operating seat belts and multiple cracks thru windscreen. Our tour visited 3 places 1st War museum which consisted of a 1 acre of well mowed grass a couple of buildings and all these war machines almost totally rusted away and still deteriorating due to no overhead protection and a crocodile in a enclosed pond at back of display. Next ,visited war cemetry which is financed by the Australian Government which is very well maintained and worth seeing. (beautiful setting) At no stage did the tour operator commissioned by the ship (PAIVU TOURS) offer to stop for a drink or a pit stop for the ladies. We could have hired a local taxi and had airconditioned comfort at a fraction of the price the ship charged. Next stop Japanese tunnels (very interesting if you could see I had to turn my Iphone torch to see where i was going ) Poorly presented with only 3 x10 watt fluros distributed along the entire tunnel (80 metres) system driven by a petrol generator at the entrance and extension leads to the floors causing a trip hazard to the visitors . Roads are full of very large pot holes which do not seem to get much maintence making the trip a back ache/cramped leg nightmare As expected we did not go on anymore paid shore tours Next stop CEBU but this was cancelled during trip in favour of Puerto Princesa a beautiful town in an great location. Dis embarkation in Hong Kong was another nightmare which was totally cunards fault. They had a plan but- it totally got stuffed up .Luggage was collected the night before and arranged by deck number to be off loaded with the passengers from that deck. Guess what they unloaded half the luggage from deck 8 then released luggage from deck 7 then 6 while the people from deck 8 were still in the collection area looking for the other half of their luggage , In the meantime the people from lower deck 7 -6 were released into baggage collection pickup area (very small) were people could not move. It was so crushed that a person could have easily had a heart attack in this environment which was also very cold 12 degrees C and wet The average age of the passengers on the QE was 71 years old and very few children all of who were well behaved The off loading point at Ocean terminal was not appropriate for this size of vessel or the number of people getting off for tours and disembarkation. Another fiasco was the organization of emigration documentation (held on board) which was compounded by late arrival of officials and the route to and from the imigration officials set up by QE staff to get the people thru. Apart from the above I would highly recommend the Ship and the crew excluding the people responsible for the above fiascoes Read Less
4 Helpful Votes
Sail Date: April 2016
Passengers not allowed on observation deck; poor food quality, quantity and choice in Grills’ restaurants; fitness centre not up to UK safety standards; and rip-off prices for shore trips. All these on a cruise from Dubai to ... Read More
Passengers not allowed on observation deck; poor food quality, quantity and choice in Grills’ restaurants; fitness centre not up to UK safety standards; and rip-off prices for shore trips. All these on a cruise from Dubai to Southampton on Queen Elizabeth in April/May 2016. In the last four years my wife and I have completed 11 Cunard cruises including five on Queen Elizabeth. This one is likely to be the last we make on that ship. On the four previous cruises on QE there has always been access to the open observation area at the forward end of deck 9 for any passenger to take video and photos of entry into ports, etc. But on this entire cruise it was closed to passengers except for transiting Suez Canal. Three of the ship’s officers, including the captain, gave me different and contradictory excuses for it being closed. None of them were credible. The access to this viewing area - the only open forward-facing space for passengers - is from doors on the port and starboard sides of the fitness centre. Both were marked ‘Emergency Exit’ but both were locked. Asked why such doors were locked the fatuous excuse given by senior officers was that the doors were not an exit from the fitness centre onto the open deck, but were from the open deck into the fitness centre (as they could be opened manually from the outside). Asked how a person could get outside when the doors were locked produced silence or a quick change in conversation. No credible reason was given for the viewing area being denied to passengers or for the emergency exits being locked When I wrote to Cunard HQ with details of the matter - with names, dates and photos - the response from Customer Services was that if the captain decided to close that area that was his decision because he was in charge of the ship. They declined to reply in writing. Dissatisfied with being fobbed-off, I referred the matter to a director of Cunard. His response was that the area ‘is not an advertised passenger area’ and its opening is at the captain’s discretion. But no reason was given for it being closed and no comment was made on why emergency exits were locked. My request for an assurance that the deck would be open on future Queen Elizabeth cruises - and the identical Queen Victoria - were ignored. So passengers should be aware that if they sail on these ships their access to the deck in question is at the whim of the captain. My frequent visits to the fitness centre to check the doors showed that it did not meet UK safety standards. Bearing in mind almost all passengers were pensioners, no assessment was made of a person’s fitness to use the equipment, no training was given in its use and there was no continuous supervision. Anyone could walk in and use mechanical equipment or weights. One of the two trainers admitted they were not supervising all the time due to personal training commissions, taking classes and meal breaks. He accepted that a person could die if suffering a heart attack or stroke when using the gym on his/her own with no-one to call for assistance. The quality, quantity and choice of food served in the Princess Grill has deteriorated over the past year. The dining room staff said it was due to the menus being dictated by Southampton HQ instead of on-board ship and - like our cruise on QE at Christmas - said there was nothing they could do about it. Many items did not match the menu description; many descriptions were obscure; quality was often poor; and several meals were sent back. Vegetables seemed to be in short supply or pathetically small or both. Food in the Lido buffet was far better than in the expensive Princess Grill. As usual, all shore excursions were at a high price. For example, a day trip from Aqaba to Petra was $217 each. So for each 50-seat coach Cunard was raking in over $10,000. And, in Istanbul a private minibus (of unspecified seating capacity) could be had for $1,000 for a tour of some tourist sites for a day (8.30am to 5.0pm). Lastly, the ship’s itinerary listed Salalah, Oman as its second port of call. But QE did not go to Salalah but docked at the container port of Raysut over 20km to the south. Cunard provided a shuttle bus only from the ship to the dock gate. Getting to Salalah was a $100 taxi ride. And for the return journey the taxi drivers wanted even more cash. Read Less
12 Helpful Votes
Sail Date: May 2016
Excellent four day cruise on Queen Elizabeth to Hamburg. Service as always very good. Only complaint is the double whammy of the daily service charge plus a 15% surcharge when you order drinks of any kind. Onboard entertainment ... Read More
Excellent four day cruise on Queen Elizabeth to Hamburg. Service as always very good. Only complaint is the double whammy of the daily service charge plus a 15% surcharge when you order drinks of any kind. Onboard entertainment very good. Hamburg is an excellent city to visit take either the local tour bus or the boat trip around the lake and canals an excellent way to see the city and surrounding areas. The cabin we had was inside on deck 8 which was spacious enough and very clean, our cabin steward was very obliging and nothing to much trouble. Meals in the Britannia restaurant very good with a good choice for both breakfast and dinner. We used the buffet restaurant a couple of times and choice was very good, better than P&O. Don't forget to do afternoon tea, a delightful experience. Tea and strawberry tarts in Café Carinthia to die for. Pre dinner drinks in the Commodore Lounge with canapes Read Less
21 Helpful Votes
Sail Date: May 2016
Only decided at Easter to book the cruise as we don't normally go at this time of year but so glad we did. We had been on the QM2 before so knew it would be great but this ship was even better. The service was impeccable and we had ... Read More
Only decided at Easter to book the cruise as we don't normally go at this time of year but so glad we did. We had been on the QM2 before so knew it would be great but this ship was even better. The service was impeccable and we had wonderful evenings in Hemispheres, chatting to Djean who is truly a first class bar steward who can make amazing cocktails with old fashioned pizazz. Food in the Brittania was wonderful and it was great to enjoy the Royal Spa menu nightly, knowing I wasn't being too naughty as the calories were always around 600 for the full 3 courses meaning the occasional midnight treat was fine. The only criticism is that it would be nice to have a calorie counted meal in the lido too. I know we like to over indulge on holiday but with so many wonderful options to choose this would have helped my choice as making decisions has never been my strong point. Like many other reviewers have said the bed is so comfortable and having cruised 10 times I can honestly say Cunards are the best. From start to finish a fantastic holiday and even though we are not on Cunard this summer we most definitely will be in the near future. Read Less
13 Helpful Votes
Sail Date: December 2016
My friend and I booked this cruise as she wanted to go the Christmas market in Bruges, Cunards dates Friday to Monday worked best for us and I live in Dorset so Southampton is an ideal port for me and a free day at sea to make use of the ... Read More
My friend and I booked this cruise as she wanted to go the Christmas market in Bruges, Cunards dates Friday to Monday worked best for us and I live in Dorset so Southampton is an ideal port for me and a free day at sea to make use of the onboard facilities. We got a great price online and parking cost was reasonable. Car drop off with CPS and check-in were so easy and fast I was anxious as this was my first cruise and I'm used to airport parking, airport check in, 2/3 hours at the airport then boarding a transatlantic flight for 10 hours of movies. My anxiety was gone as soon as we stepped aboard, barely any time from arrival at the dock. We had a twin obstructed sea view on deck 4 which was perfect for us, slight view but we weren't planning on sitting by the window much and we were amazed how large the cabin was and how gorgeous with sofa, fridge, comfy bedding and our welcome wine. Reggie serviced our cabin multiple times a day, always had ice, our bedtime chocolates and all the information we needed for the next day. The Queen Victoria was stunning, so beautifully decorated, we went prepared for seasickness and didnt need our Kwells or Seabands. We were in the Britannia restaurant and the food was to die for. Never went hungry or ate too much, portion sizes were just right to enjoy the delicious food, with great service and menu choices at breakfast lunch and dinner and a fantastic sommelier who remembered we were diet coke drinkers. We used the Lido restaurant for buffet breakfast twice - once after a late night and the second time on disembarkation day. There was plenty on offer and our choice of cereals fruit and pastries with juice and coffee was just what we needed on those days. We chose to save money and get the free shuttle to Blankenberg and catch the train into Bruges for less that 5E return and do our own thing in Bruges. We saw the market, had a boat trip, a wander round the shops and some lunch, a fantastic day. Shuttle back to the ship was fine and we had enough time ashore. Next time we'd probably go for buffet breakfast on trip day ashore to save time and get out earlier but for first time cruisers you live and learn and we had a great full breakfast in the restaurant. Entertainment on board in the stunning theatre at sea was superb - Troubadour male vocal group, Roy Walker - legend of catchphrase and the ships dance company on our final night. We made use of the pub, casino slot machines, Queens room big band and dancing room, Hemispheres night club, the day spa and couldnt fault anything, we were so relaxed and switched off from life. We watched some of the dance lesson, played speed bingo, browsed the shops and art gallery went to the Masquerade ball and couldn't fit anymore in around sleeping and watching one of the great movies in our room on the TV. We could have stayed forever and were very sad to leave. Disembarkation was super smooth, after breakfast and a short wait in our waiting area, straight off, collected luggage and across the road to collect our car and keys. I was pleased we were on a mid to lower deck as you disembark later so would probably go for that again and our deck and cabin grade meant we were so close to all the ships facilities. We got a soft drinks package which worked out great value for us and after chatting to other passengers we heard that the service on cunard was the best they had ever experienced so we have experienced the best, how do we cruise with another company. I'm already looking at which mini cruise I can afford to go on next. Would highly recommend Cunard and this mini cruise. Read Less
26 Helpful Votes
Sail Date: March 2017
I enjoy the short coastal cruises offered by Cunard. They allow me to escape from my otherwise busy schedule. The uncrowded feel of an ocean liner rather than the glitz of a cruise ship is the most appealing aspect of the Cunard offering. ... Read More
I enjoy the short coastal cruises offered by Cunard. They allow me to escape from my otherwise busy schedule. The uncrowded feel of an ocean liner rather than the glitz of a cruise ship is the most appealing aspect of the Cunard offering. Activities such as movies, lectures and deck sports are well conducted and schediled so that all can participate. Dining in the Britannia restaurant is always a pleasure and the optional dining times offered by the Britannia Club is very convenient. The King's Court buffet offers good food but the variety could be improved. The food at the Veranda restaurant is great however the lighting of individual tables is terrible. We had to use our phone flashlights to read the menu! Check on you table prior to your arrival time. Boarding in the priority line is always easy. However I felt sorry for those who had to line for hours as everyone arrives at the same time. I suggest that all cruise lines follow the Royal Caribbean practice of clearly allocating a boarding time window and ONLY allowing those passengers through in their allocated time frame. My boarding of the Ovation of the Seas at the same terminal in mid February was truly 10 minutes from kerbside to cabin without any priority line. Read Less
1 Helpful Vote
Sail Date: March 2017
Since we were celebrating our Golden Wedding Anniversary, we wanted a special cruise and at the same time sample a Cunard ship. As we didn't see much of San Francisco and Hawaii when we visited six months prior this cruise gave ... Read More
Since we were celebrating our Golden Wedding Anniversary, we wanted a special cruise and at the same time sample a Cunard ship. As we didn't see much of San Francisco and Hawaii when we visited six months prior this cruise gave us the chance to see both for longer. We enjoyed the activates on board, in particular darts and trivia's, the entertainment staff were the best we have ever encountered. The food was very good and in the dining room, not over facing, if you wanted more you could receive more (other cruises tend to put too much on a plate, which means a lot of wastage). Our friendly waiters, Marina and Glen, went out of their way to ensure we enjoyed our meal The taste of the food, in particular Cheddar Cheese, brought back memories of how it should taste. I was able to have kippers every other day, and the waiters didn't think I was asking for 'capers'. After this first cruise with Cunard we were very impressed, and may have now become our favourite Cruise Line, but future cruises would depend on the itinerary. Read Less
6 Helpful Votes
Sail Date: May 2017
Choose this cruise for a short break for my husbands birthday. The ship was very clean and pleasant but found that the service was not what I had expected. Crew were not as smiley or friendly as I have experienced on other cruise lines ... Read More
Choose this cruise for a short break for my husbands birthday. The ship was very clean and pleasant but found that the service was not what I had expected. Crew were not as smiley or friendly as I have experienced on other cruise lines whether this was because it was a short cruise and they knew tips were not going to big or what. We were dining in the Britannia Restaurant and on one evening our whole table left our main course, the waiter did not remark on the fact or asked what was wrong as you would expect. Drinks were very expensive we were charged the same for 2 glasses of wine at dinner on the first night but purchased a bottle for a further $5 on the second night, it would of been nice if the wine waiter had pointed this out to us on the first night,. Entertainment staff were of or more mature age and seemed to be very false when introducing acts and no enthusiasm when hosting deck games. Overall was disappointed with Cunard and will go back to my regular cruise line Princess. Read Less
4 Helpful Votes
Sail Date: May 2017
Our 1st time with Cunard, a 7 day cruise from Southampton to Lisbon and back. boarding was very quick and a small bottle of fizz in the room to help one settle in. The on board entertainment was very good the only problem being that ... Read More
Our 1st time with Cunard, a 7 day cruise from Southampton to Lisbon and back. boarding was very quick and a small bottle of fizz in the room to help one settle in. The on board entertainment was very good the only problem being that we had 2nd sitting, this meant (1) hardly anybody else at our table for 6 (this was a common thing looking around the room), (2) all shows for the sitting at at 22:30 meaning one had to choose between the show and the other entertainment (balls etc). Food was very good along the American lines so had extra vegetables every evening, felt no need to use the other restaurants. Shore excursions expensive as normal, but they are very reluctant to give any information: only giving the port times the day before, or whether there will be a shuttle service. Tendering at Guernsey was badly handled, they made a big thing of a slight swell so that only one one person could board the tender at a time making it very slow as they used only one disembarkation point. Disembarkation at Southampton, were we did our own bags, was a farce as they got us to assemble on the wrong level so we had to be taken down in the lift in groups. All said we will probably cruise again with Cunard, just need to find the right itinerary, and with only 3 ships there are not many to choose from. Read Less
8 Helpful Votes
Sail Date: March 2018
we choose this Cruise to celebrate out 50th Wedding Anniversary Embarkation and disembarkation were very well organised - The ship never stopped rolling never been on a ship that moved so much Cabin small /shower very small / ... Read More
we choose this Cruise to celebrate out 50th Wedding Anniversary Embarkation and disembarkation were very well organised - The ship never stopped rolling never been on a ship that moved so much Cabin small /shower very small / but very clean Used Britannia Restaurant most of the time - Food and service in Evening excellent but think this was a training cruise - breakfast and Lunch could be hit and miss - Waiters had attitude Entertainment was not bad - speakers were excellent - have seen better shows photography - not well publicised - bought an expensive package- only to find wrong photos so have no records of Anniversary no sign of senior officers around deck - waiters in short supply to clear tables and serve drinks - did not know where upper deck was Drinks were over priced - west end prices would not go on this ship again Read Less
2 Helpful Votes
Sail Date: March 2018
It was a short 4-sea day transit from Hong Kong to Singapore rather than a proper cruise, a short segment of the World Cruise. It falls on the Easter long weekend, and several hundred people embark from Hong Kong for the short ride without ... Read More
It was a short 4-sea day transit from Hong Kong to Singapore rather than a proper cruise, a short segment of the World Cruise. It falls on the Easter long weekend, and several hundred people embark from Hong Kong for the short ride without a shore day. Cunard operates the most formal type of cruise, of all cruise lines. Every dinner is dressy, one night formal and three nights informal (jacket required) without a casual night. This appeals to some cruisers, as the experience is akin to Titanic days. Cunard aims to provide the old 'white star' service and on Cunard if this is not perfectly achieved it does convey the good old time atmosphere. This is the first time I cruised on Queen Elizabeth (having cruise twice and 33 days on QM2 the last two years) and I like the ship almost as much. It is a beautiful ship in Art Deco style. The simple Britannia cabin was not bad, having tea making facility not found on most ships. The dinner service is formal and the food is good for a big ship (though Cunard price is higher than other big ships). Restaurant service is professional. The buffet is very good and there was a great display of Easter eggs on the Sunday night. The buffet lasts until 2am. If not luxury (if not on Grill) it is premium. Activities include the acclaimed Queens Room high tea in the traditional manner, and its ballroom dances...all these you do not find in other ships. It is a very civilized ship that even has a book shop on it. It was a good short transit, and while I took only a small segment, it gives me the impression that if I were to take a full world cruise Cunard would be my choice. The ship somewhat achieve a combination of big ship facility with an air of intimacy. Staff courtesy was good except my chamber maid evicted me from my cabin at exactly 8:30, and I note that she evicted everyone in my row of cabins while not working on the rooms...the next embarkation is the next day. Another hiccup was that it took 2 hours to embark a mere few hundred from Hong Kong, probably due to the land agent. Overall I was happy on this shortest cruise I have ever taken. Read Less
8 Helpful Votes
Sail Date: April 2018
This was our 5th Cunard cruise and second on QM2. The cruise was 3 weeks from Dubai to Southampton transiting the Suez Canal which we had never done before, this and visitng Petra was the main reason we booked with Cunard as our travel ... Read More
This was our 5th Cunard cruise and second on QM2. The cruise was 3 weeks from Dubai to Southampton transiting the Suez Canal which we had never done before, this and visitng Petra was the main reason we booked with Cunard as our travel agent had a pre cruise offering of a South Africa trip 3 days 2 nights travelling on Rovos Rail from Petoria to Capetown and 2 nights in Cape Town before flying to Dubai for 2 nights so this was the main reason we booked with Cunard. There were just over 350 passengers doing the whole world cruise and we were told that's half the number there usually is, the remaining passengers like us were doing segments. Embarkation in Dubai was well organised and fairly quick, we were on board by 12:30pm and we made our way to the Kings Court for lunch which at that time was very busy but we did get a seat. Our cabin was available by 1pm, we got one suitcase quite quick and unpacked but the other didn't arrive until just before the boat drill however we managed to unpack in time for dinner. We were first seating in the Brittania Restuarant at 18:00, a bit early but the later sitting was too late for us. We had asked for a table for 2 which we got however these tables are so close together they are tables for 4, our table was 350 was not in a good position in the restaurant and I wouldn't recommend it. Food is always subjective and in my opinion the restaurant food was neither great or bad just mediocre , it was always presented well and was piping hot however not very inspiring. The waiters were always very busy but they were attentive and helpful. The food in the Kings Court was good, plenty of selection at breakfast and lunch, we had dinner a couple of times and we were surprised at the selection and the good quality of food available in the evening, it was very popular with guests who wanted casual dining. We had dinner in the Verandah Restaurant which was a nice change but not worth the $49 each to dine there, only 2 other tables were booked when we were in, I wonder why! There was alternative dining set in an area of the Kings Court and this had 5 different menus which changed every week there was American, Asian, Mexican, Italian and Indian, we ate there on one occasion and the food was very nice, there was an additional charge of $19.50 each for the privilege. Alcohol and mixers/soft drinks in the bars were very expensive especially when there is an 18% service charge on top, you also have to buy water, yoj an get it by the glass from a dispenser in the Kings Court, water is complimentary on a number of cruise lines and hotels bit not on Cunard. We purchased good wine ashore to drink in the restaurant and paid the corkage fee of $20 which was more cost effective. Service in the main was good and the majority of staff were friendly and helpful however there were some staff who were quite sullen and gave the impression that they didn't want to be there, this isn't White Star Service, in addition there was no interaction with the officers and passengers, we only saw the Captain on two occasions during the 3 weeks on board, at the welcome on board party and the loyalty club party. There are free laundries for passengers to use on each deck, there were always queues of people trying to get a machine, there were 4 each washing machines and dryers and they were constantly busy, this is not a nice place to be as people get quite annoyed and I witnessed a few arguments e.g the same passenger using 2 washing machines a 2 driers this tends to frustrate people. We had booked trips through Cunard to Petra, Herculaneum and Rome, although expensive they were good, well organised trips with excellent guides so felt they were good value for money. The celebrity speakers, Antony Horovitz, Sally Gunnell, a retired customs officer and forensic scientist which unfortunately I don't remember their names were all interesting The theatre company was okay and we enjoyed most of the guest entertainment especially the Barricade Boys, Mike Doyle and Kev Orkian Disembarking in Southampton was quick and easy. Would we travel with Cunard again, possibly if the price was right but there are other cruise lines out there who offer a superior service and are much better value for money. Read Less
6 Helpful Votes
Sail Date: May 2018
Choose a taster cruise as we were unsure of how "stuffy" we would find Cunard to be. We were pleasantly surprised and loved it. Embarkation was very good/efficient. Room Balcony on deck 4; nicely appointed, clean, super ... Read More
Choose a taster cruise as we were unsure of how "stuffy" we would find Cunard to be. We were pleasantly surprised and loved it. Embarkation was very good/efficient. Room Balcony on deck 4; nicely appointed, clean, super bed/pillows, nice to have a decent quality TV for ships information etc. Evening dining was fine, excellent choices and good quality. We preferred the buffet breakfast simply because it was easy, it's nice to have a buffet that isn't chaotic and cramped. The afternoon tea was a little disappointing, we were lucky in that we were already in the Queens Room when they started to lay the tables so we stayed on. Service was a bit slow and the sandwiches (bread) was a little dry. There were queues later on. Nice to have but I wouldn't bother again. Service from the bars could have been much better, on the whole this let down what was and excellent trip. Entertainment was fine and popular. The tender operation in Guernsey was dreadful, we waited an hour from getting a ticket to actually boarding at a time we thought most passengers would have already gone off. It was fine coming back. Read Less
5 Helpful Votes
Sail Date: May 2018
Once again we had a short, but excellent cruise on board Queen Victoria. The service throughout the ship was outstanding and the food to an excellent standard. We were told that this was a "party cruise" but having sailed for ... Read More
Once again we had a short, but excellent cruise on board Queen Victoria. The service throughout the ship was outstanding and the food to an excellent standard. We were told that this was a "party cruise" but having sailed for the first time the weekend previous on a Celebrity ship, they were in our opinion a million miles apart and it was refreshing to embark on a ship of such quality and standards We are so looking forward to our next voyage onboard a Cunard vessel Please do no lower the dress standards or take away the Captain or Officer of the Bridge announcements. The ship is well maintained, our cabin was immaculate with as usual high standards of cleanliness. We had a minor issue with a lock in the stateroom but this was dealt with promptly. The service within the dining room was excellent and our request for a table for3 was met with no issues. Thankyou Read Less
4 Helpful Votes
Sail Date: December 2018
My wife & I have done many cruises over the last 10 years,And this has to be the the lower end of all we have done,If this had been our 1st it would have been our last,1 With CMV, 1 with Tui/Marella/Thomson,2 with Cunard & about 16 ... Read More
My wife & I have done many cruises over the last 10 years,And this has to be the the lower end of all we have done,If this had been our 1st it would have been our last,1 With CMV, 1 with Tui/Marella/Thomson,2 with Cunard & about 16 with P&O,The check in at Southampton was amazingly quick,15 mins from pulling up to cabin is the fastest we have ever experienced,After that it was nothing special,We were experiencing a banging noise outside our cabin,we did contact the pursers desk,the head deck steward did respond very quick,after 30 minutes or so,The desk phoned and said it was a faulty part on the deck above,deck 9 lido,and was required for operational purposes from 07:00 to 23:00 hrs.,They did give some compensation & ear plugs.We were hoping that the faulty part was going to be repaired or replaced at our 1st. stop,Madeira,but no it wasn't and we had to endure this noise for the whole of the Voyage.The there's the entertainment,Or lack of it,There was an illness with 1 of the theatre group,OK I can understand that the show had to be rearranged,so accepted that,but the rest was poor,Pat Patton the the Golden Lion EVERY night,not that good either,A Juggler on the theatre,Come on,we are not 10 year olds,There was 1 night they had a pianist in 3 different bars/venues at the same time,John Martin "comedian" seriously needs new material,He's been on cruise ships for years & is still using the sames gags,Keeps going on about being from Bootle,I thought Liverpool was full of comedians,John not one of them.Entertainments teams didn't mix with the passengers,Cunard like to call us guests,Equinox were good stuck up in the club,but that was empty,with no atmosphere,They did the Golden Lion one night & the Queens room on the last,both were rocking when they were there,I did tick the poor box on the feed back,And the Entertainment Director phoned my cabin & asked if I/We could have a talk about my poor comment,I felt like a naughty child being summonsed to the head teacher,But he was OK,Don't know the average age,We are both in our late 50s.,were very young compered to others,We mention this to the director that Cunard need to move with the times.and start looking after today's generation of cruisers and not who are in the latter years of life,He did seem a little shocked at that comment,But when he thought about it,knew what we meant,they need to rotate the entertainers,We were asked about a cigarette stump/butt on our balcony & we don't smoke, Everything else was great. Read Less
1 Helpful Vote
Sail Date: February 2019
Ok after the last 2 disappointing cruises with princess we thought we'd give cunard a go.Def aimed at.a diff market. .only one child on board for first half of cruise (poor bugger was lonely in kids club) The average age was ... Read More
Ok after the last 2 disappointing cruises with princess we thought we'd give cunard a go.Def aimed at.a diff market. .only one child on board for first half of cruise (poor bugger was lonely in kids club) The average age was older and this changed down to around 55 after melb. Embarkation and disembarking was brilliant.so much more efficient.Food was.great 8 out of 10 the ship was immaculate no leaking roofs and the carpet was stain free and trip over buckets or carpet dryers. The rooms were very good. The mens change room had a sauna which looked out over the sea...didnt have to pay for the expensive spa suite..9/10 and no one used it most of the time i was the only person there. The only downfall was the way they bill you in us dollars and charge your account. Drinks were expensive . Our semillionier in the Britannia dining room was Mysdrago from serbia who was so charming you could take him home. The only other issue was dining in the buffet for lunch or breakfast as there were not enough seating for everyone inside. The entertainment was very good. This cruise was not a booze cruise with everyone just having a nice time relaxing. Its not carnival or princess and doesnt cater for that market. We enjoyed dressing for dinner and whilst some standards were enforced (No swimmers.in buffet ) most of the time everyone dressed accordingly..had a great cruise definitely a much better standard for me anyway. Read Less
5 Helpful Votes
Sail Date: April 2019
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually ... Read More
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually we were told two weeks before embarkation that we had been upgraded. Take this tip - if you are offered cabins on deck four at the rear, especially 4180, say no. They are directly above the Queens Room and the night club. The constant thud thud of amplified sound can be heard until the early hours. But as usual there can be no cabin change as the voyage is full - has anyone been on a voyage when that sign is not on the Pursers desk? Embarkation - never seen the departures hall so full, hardly a spare seat. Priority check-in got us through in around 15 minutes. Cabin spotless as usual - steward Mayo on hand to sort out any problems. Up to the Kings Court for light lunch. I appreciate that I am in a minority but I prefer the old layout and find too many dark areas in the new layout. Food, however, good as ever with tremendous choice. Later Britannia restaurant proved much the same but we felt the choice was more limited, to the extent that some nights we found nothing on the menu to tempt us. Entertainment was the usual Cunard standard ie pretty average with one big exception - we had new films, after years of complaining. Insight lectures were mixed - some good, one excellent and some mediocre. Evening shows in the Royal Court theatre have changed little over the past 12 years - and as anything in the arts is so subjective it seems pointless praising or criticising. The transfer from the Brooklyn cruise terminal to Macy's was a complete shambles, due in some part, to road closures due to 30,000 cyclists taking part in a bikeathon. having been dropped some way from Macy's we were told the pick up would be at 7th and 34th which covers quite a few combinations, worse in the pouring rain. And, of course, no Cunard rep anywhere. Conclusion - we have always loved our return crossings but this will be our last. Difficult to pinpoint why but overall it seemed to lose the magic. Read Less
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