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5 Helpful Votes
Sail Date: April 2019
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually ... Read More
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually we were told two weeks before embarkation that we had been upgraded. Take this tip - if you are offered cabins on deck four at the rear, especially 4180, say no. They are directly above the Queens Room and the night club. The constant thud thud of amplified sound can be heard until the early hours. But as usual there can be no cabin change as the voyage is full - has anyone been on a voyage when that sign is not on the Pursers desk? Embarkation - never seen the departures hall so full, hardly a spare seat. Priority check-in got us through in around 15 minutes. Cabin spotless as usual - steward Mayo on hand to sort out any problems. Up to the Kings Court for light lunch. I appreciate that I am in a minority but I prefer the old layout and find too many dark areas in the new layout. Food, however, good as ever with tremendous choice. Later Britannia restaurant proved much the same but we felt the choice was more limited, to the extent that some nights we found nothing on the menu to tempt us. Entertainment was the usual Cunard standard ie pretty average with one big exception - we had new films, after years of complaining. Insight lectures were mixed - some good, one excellent and some mediocre. Evening shows in the Royal Court theatre have changed little over the past 12 years - and as anything in the arts is so subjective it seems pointless praising or criticising. The transfer from the Brooklyn cruise terminal to Macy's was a complete shambles, due in some part, to road closures due to 30,000 cyclists taking part in a bikeathon. having been dropped some way from Macy's we were told the pick up would be at 7th and 34th which covers quite a few combinations, worse in the pouring rain. And, of course, no Cunard rep anywhere. Conclusion - we have always loved our return crossings but this will be our last. Difficult to pinpoint why but overall it seemed to lose the magic. Read Less
4 Helpful Votes
Sail Date: December 2018
My wife & I have done many cruises over the last 10 years,And this has to be the the lower end of all we have done,If this had been our 1st it would have been our last,1 With CMV, 1 with Tui/Marella/Thomson,2 with Cunard & about 16 ... Read More
My wife & I have done many cruises over the last 10 years,And this has to be the the lower end of all we have done,If this had been our 1st it would have been our last,1 With CMV, 1 with Tui/Marella/Thomson,2 with Cunard & about 16 with P&O,The check in at Southampton was amazingly quick,15 mins from pulling up to cabin is the fastest we have ever experienced,After that it was nothing special,We were experiencing a banging noise outside our cabin,we did contact the pursers desk,the head deck steward did respond very quick,after 30 minutes or so,The desk phoned and said it was a faulty part on the deck above,deck 9 lido,and was required for operational purposes from 07:00 to 23:00 hrs.,They did give some compensation & ear plugs.We were hoping that the faulty part was going to be repaired or replaced at our 1st. stop,Madeira,but no it wasn't and we had to endure this noise for the whole of the Voyage.The there's the entertainment,Or lack of it,There was an illness with 1 of the theatre group,OK I can understand that the show had to be rearranged,so accepted that,but the rest was poor,Pat Patton the the Golden Lion EVERY night,not that good either,A Juggler on the theatre,Come on,we are not 10 year olds,There was 1 night they had a pianist in 3 different bars/venues at the same time,John Martin "comedian" seriously needs new material,He's been on cruise ships for years & is still using the sames gags,Keeps going on about being from Bootle,I thought Liverpool was full of comedians,John not one of them.Entertainments teams didn't mix with the passengers,Cunard like to call us guests,Equinox were good stuck up in the club,but that was empty,with no atmosphere,They did the Golden Lion one night & the Queens room on the last,both were rocking when they were there,I did tick the poor box on the feed back,And the Entertainment Director phoned my cabin & asked if I/We could have a talk about my poor comment,I felt like a naughty child being summonsed to the head teacher,But he was OK,Don't know the average age,We are both in our late 50s.,were very young compered to others,We mention this to the director that Cunard need to move with the times.and start looking after today's generation of cruisers and not who are in the latter years of life,He did seem a little shocked at that comment,But when he thought about it,knew what we meant,they need to rotate the entertainers,We were asked about a cigarette stump/butt on our balcony & we don't smoke, Everything else was great. Read Less
8 Helpful Votes
Sail Date: April 2018
This was our 5th Cunard cruise and second on QM2. The cruise was 3 weeks from Dubai to Southampton transiting the Suez Canal which we had never done before, this and visitng Petra was the main reason we booked with Cunard as our travel ... Read More
This was our 5th Cunard cruise and second on QM2. The cruise was 3 weeks from Dubai to Southampton transiting the Suez Canal which we had never done before, this and visitng Petra was the main reason we booked with Cunard as our travel agent had a pre cruise offering of a South Africa trip 3 days 2 nights travelling on Rovos Rail from Petoria to Capetown and 2 nights in Cape Town before flying to Dubai for 2 nights so this was the main reason we booked with Cunard. There were just over 350 passengers doing the whole world cruise and we were told that's half the number there usually is, the remaining passengers like us were doing segments. Embarkation in Dubai was well organised and fairly quick, we were on board by 12:30pm and we made our way to the Kings Court for lunch which at that time was very busy but we did get a seat. Our cabin was available by 1pm, we got one suitcase quite quick and unpacked but the other didn't arrive until just before the boat drill however we managed to unpack in time for dinner. We were first seating in the Brittania Restuarant at 18:00, a bit early but the later sitting was too late for us. We had asked for a table for 2 which we got however these tables are so close together they are tables for 4, our table was 350 was not in a good position in the restaurant and I wouldn't recommend it. Food is always subjective and in my opinion the restaurant food was neither great or bad just mediocre , it was always presented well and was piping hot however not very inspiring. The waiters were always very busy but they were attentive and helpful. The food in the Kings Court was good, plenty of selection at breakfast and lunch, we had dinner a couple of times and we were surprised at the selection and the good quality of food available in the evening, it was very popular with guests who wanted casual dining. We had dinner in the Verandah Restaurant which was a nice change but not worth the $49 each to dine there, only 2 other tables were booked when we were in, I wonder why! There was alternative dining set in an area of the Kings Court and this had 5 different menus which changed every week there was American, Asian, Mexican, Italian and Indian, we ate there on one occasion and the food was very nice, there was an additional charge of $19.50 each for the privilege. Alcohol and mixers/soft drinks in the bars were very expensive especially when there is an 18% service charge on top, you also have to buy water, yoj an get it by the glass from a dispenser in the Kings Court, water is complimentary on a number of cruise lines and hotels bit not on Cunard. We purchased good wine ashore to drink in the restaurant and paid the corkage fee of $20 which was more cost effective. Service in the main was good and the majority of staff were friendly and helpful however there were some staff who were quite sullen and gave the impression that they didn't want to be there, this isn't White Star Service, in addition there was no interaction with the officers and passengers, we only saw the Captain on two occasions during the 3 weeks on board, at the welcome on board party and the loyalty club party. There are free laundries for passengers to use on each deck, there were always queues of people trying to get a machine, there were 4 each washing machines and dryers and they were constantly busy, this is not a nice place to be as people get quite annoyed and I witnessed a few arguments e.g the same passenger using 2 washing machines a 2 driers this tends to frustrate people. We had booked trips through Cunard to Petra, Herculaneum and Rome, although expensive they were good, well organised trips with excellent guides so felt they were good value for money. The celebrity speakers, Antony Horovitz, Sally Gunnell, a retired customs officer and forensic scientist which unfortunately I don't remember their names were all interesting The theatre company was okay and we enjoyed most of the guest entertainment especially the Barricade Boys, Mike Doyle and Kev Orkian Disembarking in Southampton was quick and easy. Would we travel with Cunard again, possibly if the price was right but there are other cruise lines out there who offer a superior service and are much better value for money. Read Less
6 Helpful Votes
Sail Date: May 2017
Choose this cruise for a short break for my husbands birthday. The ship was very clean and pleasant but found that the service was not what I had expected. Crew were not as smiley or friendly as I have experienced on other cruise lines ... Read More
Choose this cruise for a short break for my husbands birthday. The ship was very clean and pleasant but found that the service was not what I had expected. Crew were not as smiley or friendly as I have experienced on other cruise lines whether this was because it was a short cruise and they knew tips were not going to big or what. We were dining in the Britannia Restaurant and on one evening our whole table left our main course, the waiter did not remark on the fact or asked what was wrong as you would expect. Drinks were very expensive we were charged the same for 2 glasses of wine at dinner on the first night but purchased a bottle for a further $5 on the second night, it would of been nice if the wine waiter had pointed this out to us on the first night,. Entertainment staff were of or more mature age and seemed to be very false when introducing acts and no enthusiasm when hosting deck games. Overall was disappointed with Cunard and will go back to my regular cruise line Princess. Read Less
Sail Date: March 2012
We took this cruise as a late booking spring break, having never been with Cunard before, but the price and itinerary were right for us. The ship is still in lovely condition internally, and the decor style is quite understated and was ... Read More
We took this cruise as a late booking spring break, having never been with Cunard before, but the price and itinerary were right for us. The ship is still in lovely condition internally, and the decor style is quite understated and was kept immaculate by a largely inconspicuous staff. Externally, we felt sorry for the guys touching up the 'Cunard Grey' which shows every mark, a real Forth Bridge job at every port. Whilst the food overall was good (we were in the Britannia dining room) it didn't have the extra sparkle we were hoping for, and we preferred the silver service style of P&O, with lots of veg available. It did, however, include the classic double baked souffle! Room service was very good, quick, hot food and on time for pre-ordered breakfast. The Lido self service was rather monotonous and the salad choices lacked imagination. Afternoon tea is well advertised, but again it lacked flair. We gave up trying to find the cucumber in the sandwiches, which were all of the mainly bread and minimum filling variety. I would have loved an M&S prawn mayo sandwich, but nothing like it. Entertainment was variable. The harpist and string quartet played for over 3 hours a day and were really good. The classical pianist was good, but his programme was wrongly advertised twice with no apology. The main shows were very formulaic, and the male singer not our style. We were looking forward to the lecture programme, which was very male oriented. P&O manage a much better mix, and also not very extensive. We only did one trip, which was very good. Other ports we did our own thing, The courtesy busses were always free - thank you. Main irritants - the photographers who were in your face all the time. Mistakes and poor descriptions in the entertaiment daily programme, and never an apology. Paper napkins getting in the linen napkin laundry which put paper fluff all over your clothes. Most entertaining - watching passengers line dancing on a rolling ship. Read Less
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