I’m onboard now and the service has declined dramatically! Lots of new staff with attitudes and 3 star service. Rooms are outdated and in desperate need of a renovation. Stains on carpets and drapes . Bathroom still has a musty curtain and room temperature can not be fixed as they were here twice .
The staff questions everything. Order room service for breakfast no cutlery I call they say “are ...
We chose to be in Queens Grill, in a cabin on deck 4 at the aft of the ship. Not our first time in QG but we were clearly trusting on hope over experience as our previous experience was very poor but time heals.
Our cabin vibrated when the ship was underway, and was impossible to sleep in on several nights of the cruise. I went to resolve this issue and was given a "sleeping cabin" in ...
We chose this cruise as it departed Southampton avoiding the hassle of a UK airport. Some things were good, cabin size and cleanliness. Some things were bad, the buffet was awful the food in general was pretty poor (think works canteen).The public areas were reasonably well maintained but the corridors and balconies were tatty. The ship had the feeling of a worn country house hotel. We had a good ...
There were so many problems with this special trip, that its hard to know where to start. Lots of other passengers felt exactly the same way. We have no intention on travelling with Cunard again, unless they do something to make amends.
Firstly the big one - being lied to by Cunard, and then this being spun as a "unique opportunity". The ship was faulty, and had been arranged to go into dry ...
Having sailed many times with Cunard we looked forward to the Christmas / New Year cruise. We were supposed to have priority boarding - didn't happen. We had asked to be seated on a table for 8 for the evening meal. Didn't happen - got a table for 4 and maitre d' not interested. No cocktail parties - because of Covid but 1000+ people dined together at each sitting and similar numbers in the ...
WE chose this cruise , as being frequent cruisers on other lines we had heard of Cunard 5 star reputation?
It was to celebrate our 50th Wedding Anniversary and a 70th Birthday so very special.
We found the ship despite the Christmas decorations tired and cold particularly in the dining and public areas,
The food was good, but limited and repetitive in main dining and the buffet ...
A disaster from start to finish. At Southampton, despite all the promises that proof of vaccinations will be checked, nobody was asked for this upon checking in. We were then herded into very long seating rows, crammed like sardines. The itinerary had changed, we were not informed, ever. Our cabin, 7167 - starboard aft - (we always choose this area) shook so violently that the bed and pillows ...
Despite paying the Cunard Fare and having second sitting dining confirmed, we were forced into open dining. Maitre’d was unable to assist and seemed very stressed. Overheard many comments of a similar nature.
There are not enough staff on board to provide proper service. The staff who are on board are run off their feet and look miserable.
Waits of 30 minutes in the Commodore Club. Queues ...
20 Day cruise from Barcelona to Singapore via Suez Canal
The Queen Elizabeth is a decent cruise ship and we had a room (although tiny shower cubicle) and balcony, but like many US owned Cruise lines costs on board are significant eg -
Average to poor wifi £18 per day, drinks package £65 each per day (need to have for whole cruise), wine from £35 per bottle, G & T around £12, beer around £7. ...
This was our first Cunard Cruise, we had high hopes: ship looks stylish, cabin comfortable, embarkation smooth. Drinks are seriously overpriced and service charges do not reflect the level of service delivered. on arrival we had wine but only one glass, no teaspoons for coffee and not enough milk. Food options are very limited compared to P&O and food is rather bland, unimaginative and ...