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4 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate my partner's birthday with a transatlantic crossing that included many destinations on our bucket list. We have been on other cruises in the Mediterranean and also South America - they were fabulous ... Read More
We chose this cruise to celebrate my partner's birthday with a transatlantic crossing that included many destinations on our bucket list. We have been on other cruises in the Mediterranean and also South America - they were fabulous experiences that cemented our enjoyment of cruising. What we didn't know was that Cunard really only cater for people over 70. For people in this age category the cruise would have been a wonderful experience. All activities, meals, shows, events, excursions cater for this group. Even the entertainment coordinator was bland. The comedy shows were by people from the 60's and 70's where racist and sexist jokes were the norm. Sadly these acts hadn't changed their material. The only activities appeared to be quizzes or card games or ballroom dancing. There were no live bands playing popular music, sing alongs around the piano bar, live music and comedy shows around the pool. Frankly it was boring. The internet is also the slowest that we have ever experienced on a cruise ship. When on board we also found that for people who booked in Australia the cruise was for 15 days, whereas those from the UK had 18 days which included the Guernsey. Both were the same price! Not sure why Australians were given a different deal. Cunard also doesn't seem to care if people complain as they do not respond promptly if at all. Very disappointed. Perhaps when I am 80 I may consider another cruise with Cunard. Read Less
8 Helpful Votes
Sail Date: February 2019
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage ... Read More
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage handler and my knee was scratched. The scratch became infected by Feb 27 and I had to take antibiotics for the whole cruise, so we never saw any of the sights we intended. After the cruise, we submitted our claim to a Cunard cruise claims adjuster because I needed to continue antibiotics April 15 to June 12. The Cunard claim adjuster gave us a runaround and distorted facts to avoid paying any fair compensation. I wrote the President of Cunard asking to be treated fairly in compensation, and were emailed in return indicating since we purchased our cruise in the USA he could do nothing! I wondered why they are marketing in the USA if they cannot treat folks that book in the USA fairly in compensation. I must say the Cunard medical staff is excellent, but their onboard antibiotic selection is limited. The exercise facilities are limited for a person with a knee infection caused by Cunard. The pools are beautiful and clean, but someone with a leg infection can not use the pools or hot tubs. From the stern from the 11th floor or above, one can see 3 pools on 3 different levels. Dining room food is limited quality but good variety; and deserts are for a European palate. With my leg infection we were forced to do things we normally would not do, viz. painting, read and gamble. The casino has really nice folks working there and the odds aren't bad as my wife and I bot one several times. The art classes or lessons was a fantastic experience. On level 2 at the pursers desk or level 3 at the shops the central foyer is a classic 0 the flowers display is the nicest we have ever seen on any ship. Read Less
3 Helpful Votes
Sail Date: January 2019
We went on the worldwide cruise with Cunard in Jan 2019 and have vowed never to cruise with this company again. The ship was tatty and the furnishing were mediocre. Air con was cold throughout the ship and you could not turn this off in ... Read More
We went on the worldwide cruise with Cunard in Jan 2019 and have vowed never to cruise with this company again. The ship was tatty and the furnishing were mediocre. Air con was cold throughout the ship and you could not turn this off in your stateroom. It would have been nice to have been able to open our balcony door but if we did this the air con went into ‘overdrive’ and dripped. I am sure that the air con throughout the ship did not help with the problem of the prevalent cough/cold that circulated - everyone we met had this and we also fell victim, myself twice with one occasion necessitating me having to stay in our cabin for 6 days to recover! Internet availability/connection was poor and expensive if you did not qualify for free wi fi (this was dependant upon your length of trip/previous cruiser as to whether you got some ‘free minutes’). Cunard organised trips were poorly thought out bearing in mind that the average age of the passengers was 65+. Some of the destinations offered coaches that were suited to the local ‘slight’ population and not to northern hemisphere population with no air con or PA system. Next time we will book with an independent luxury cruise ship which offers better quality and value Read Less
29 Helpful Votes
Sail Date: April 2016
Having previously cruised on the Queen Victoria and the Queen Elizabeth in 2013, I thought that I would 'complete the set' by joining the QM2 on the final leg of her 2016 World Cruise from Dubai to Southampton. How things ... Read More
Having previously cruised on the Queen Victoria and the Queen Elizabeth in 2013, I thought that I would 'complete the set' by joining the QM2 on the final leg of her 2016 World Cruise from Dubai to Southampton. How things have deteriorated in 3 years! My 2013 experience of Cunard was excellent service from friendly staff in all areas and excellent food - even during a Force 10 gale. Not so on the QM2. I had to find my own way to my cabin - it was a cabin, not a stateroom - on deck 11. My case arrived 5 hours later. Bathrobes are no longer standard - you have to request one. Pillows are no longer feather filled - lumpy man made fibre. Britannia Restaurant night one - menu thrown at me whilst slopping water into a glass and then demanding 'Had I chosen?' The food served was awful - I had only a starter and main - the starter was a couple of prawns in Marie-Rose sauce followed by a fillet of Baramundi that had given it's life in vain. It was so overcooked that I could have re-soled my shoe with it. I asked if I could have a drink with my meal and was told that the Sommelier was the only one that could take drink orders - he arrived half way through the main course. Night 2 in the Restaurant was no better, in fact, worse as the Sommelier did not even turn up. By now, the ship was in the grip of Norovirus and the Captain took great delight in making announcements including words such as vomiting and diarreah during lunch or dinner and I took the remainder of my meals in the Self Service Canteen on deck 7, where the food was unappealing and the staff were surly to rude. I stuck to pasta, cooked to order, toast and bananas. Cunard failed to control the Norovirus - if one person in a double occupied cabin was showing symptoms, they were confined but the other person was allowed to roam the ship at will, infecting anyone and everyone! We were denied access to the port of Dohar and we were also denied access to Jordanian Territorial Waters, meaning that Aqaba and Petra were off the list. This was my 15th cruise in 4 years and I chose to leave the ship in Cyprus, 10 days into the cruise, because I was so disappointed by every single aspect of the cruise. Something that I have never, ever considered before. The Carnival Cuts are apparent in every area of the ship - although I should qualify that because so many areas of the ship were restricted to 'normal' passengers and reserved only for World Class, Britannia Club, Queens Grill etc. passengers - perhaps the cuts are less evident there. Never again. Read Less
3 Helpful Votes
Sail Date: March 2015
After all the hype in the lead up what a disappointment to board a smelly ship no more than a floating retirement village including passengers dying or being taken by ambulance at every port. The food is bland and boring, the activities ... Read More
After all the hype in the lead up what a disappointment to board a smelly ship no more than a floating retirement village including passengers dying or being taken by ambulance at every port. The food is bland and boring, the activities are what I would expect in my fathers nursing home. The ship is caustrophic with no outside dining the only option is to try your luck in not catching the "Cunard Cough" they so lovingly call it when getting food in the Kings court and finding a spot outside to balance your meal in the fresh air. We wrote to the captain with our concerns of the flu and why people weren't provided with face masks in the public areas it was quite disgusting. Yep still waiting for a response - poor form Cunard. Entertainment was fair with some acts just not worth the time watching. Why do I have to pay for a fitness class? why isn't it included? at $15US that is $20 Australia ridiculous. They charge wherever they can, like how to use your Ipad my husband went along thinking he may learn something but he already knew how to turn it on!, yes please another $15. Read Less
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