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1 Helpful Vote
Sail Date: July 2019
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked ... Read More
My first impressions began with late lunch on embarkation day in Kings Court. Dodging employees with food carts, they didn’t give way for guests - to the point of being dangerous. Good food selections available, although meat over cooked to toughness. First day party impressive poolside and music was excellent as we watched NYC fade away. Our eight-person seating companions at dinner each evening were excellent and we promised to stay in touch. Disappointed in repeated shows in planetarium. Was hoping for something other than dark matter and meteorites. Arson lecture was really good. As was lecture on British history. Live shows excellent in theater but very short. My very favorite restaurant was the Golden Lion. Trivia contests and space sharing brought us in contact with so many fine people for the fun competitions. My biggest concern was uneven flooring that felt like rotting wood under carpets, especially in the casino. With all the alleged grandeur, this seemed dodgy. Would not opt for balcony cabin again. North Atlantic, even in dead summer, is not conducive to enjoying outdoors. We didn’t use it. Food good in Britannia but as I don’t drink much alcohol, waiter acted as if I was less than when I ordered a soft drink with my dinner. Public spaces are beautiful. I might do it again, but looking at nothing but water for seven straight days was trying. I was excited on day six when I saw actually spied a bird as we approached land. All in all, I wasn’t all that impressed after reading all the glorious reviews about this glamorous ocean liner. Read Less
3 Helpful Votes
Sail Date: July 2019
We sailed on the Queen Elizabeth in late July on a 15 night North Atlantic crossing.. The ship was built in 2010 and is the sister ship of the older Queen victoria. Both ships are Vista Class ships. Carnival Corporation, Cunards mother ... Read More
We sailed on the Queen Elizabeth in late July on a 15 night North Atlantic crossing.. The ship was built in 2010 and is the sister ship of the older Queen victoria. Both ships are Vista Class ships. Carnival Corporation, Cunards mother company, built a number of these vista class ships for its various fleets and aside from the two Cunard ships,a good number were built for Holland America, Costa and P&O, Having previously sailed on Holland America's Niew Amsterdam and Eurodam, I felt very much at home with the general layout of the Queen Elizabeth. However, by comparison, I found the Holland America ships to be far superior in many ways to the Queen Elizabeth: 1) Contrary to other Carnival owned cruise lines, Cunard ships have three distinct classes of guest accomodations: the Grill, the Britannia Club and the Britannia. Both the Grill and the Britannia Club passengers enjoy exclusive restaurants with the Grill passengers also enjoying indour and outdour exclusive areas. As a result. there is obviously less additional common areas to be enjoyed by Britannia class passengers. There is only one specialty restaurant available to all passengers ($40 per person). 2) Although the food quality is comparable to that found on Celebrity and Holland America ships, the service, especially in the Lido buffet restaurant leaves much to be desired. For instance, at breakfast, there is no coffee or juice service at the table and the coffee in the large coffee machines is constantly being re-heated leaving a bitter taste. Also, there is not enough personel cleaning and setting tables in the Lido (I presume this would not the case in Grill and Britannia Club restaurants). 3) Although the Queen Elizabeth is the more recent version of Vista Class ships, it lacks certain characteristics of older Vista class sister ships; There is no retractable roof over the pool (a must for transatlantic passages) nor are there automatic sensor doors to the rear and central parts of the ship which I found annoying when attempting to open doors with a drink and plate in hand. 4) The internet is terrible. If you are paying a premium price for an internet package you should not experience sporadic reception and you should not expect to pay for the many minutes it takes to log in and log out. If you are into serious Ball Room dancing you will be vary happy. There were the same few dozen couples who regularly took part in dancing while the rest of us enjoyed their performance. I would estimate that the average age of passengers is around 75. The entertainment is geared to this age group with music of the 50's and 60's together with a dose of Frank Sinatra and Nat King Cole era songs. It felt like I was visiting a floating senior citizens residence. Cunard passengers are very loyal but I wonder how it will go about recruiting a younger generation of passengers. Cunard should be commended for the quality of guest speakers and the range of topics is excellent. If I do take another Cunard cruise it would be for the destination and not the ship. Read Less
13 Helpful Votes
Sail Date: June 2019
We chose this cruise because it fit our time schedule for a vacation. We thought it would be exciting to be in Boston for the Fourth of July and the departure port in Brooklyn was a simple 3 Hour Drive from our home. I blame myself a ... Read More
We chose this cruise because it fit our time schedule for a vacation. We thought it would be exciting to be in Boston for the Fourth of July and the departure port in Brooklyn was a simple 3 Hour Drive from our home. I blame myself a little for not researching the cruise more. We booked last minute, and we thought it would just be a lot of fun. We did not have passports as we don’t travel a ton outside Mexico and Canada. We were told by Cunard we could not have pre printed E tickets due to the fact that we did not have passports. This was a huge source of stress. I knew our enhanced licenses and birth certificates would be fine for getting us in and out of the country, but just not sure how it would all work. Getting on the boat was a complete disaster. We waited in line with everyone else for three hours. There were so many disabled people and elderly getting on the boat that simply had to go ahead of us. No one followed the time on their ticket and we were told to come at noon because we were unable to get pre printed tickets. The whole process was chaotic and confusing and people were very upset. Elderly people in line with us struggled to stand for three hours. There was no place to get anything to drink or eat. We had not eaten since the morning and didn’t enter the boat until 3 PM. People did not want to get out of line to even go to the restroom, because tempers were running thin. While waiting in line to enter the boat, we realized that we were probably some of the youngest passengers. Mind you we are not young in her late 40s. So basically getting on the boat was terrible. If I were getting on the boat again in Brooklyn I would get there around 3 PM. The boat didn’t even leave port until after eight due to a medical emergency and the boat being held for a flight coming from England containing eight passengers. Activities on the boat are OK. There is a lot to do. Definitely geared towards older people. If you are an active younger couple or group of people, I would suggest another cruise. We were interested in a fun time in wanted to be active during the day and have beautiful dinners and some nightlife in the evening. Activity was hindered by the poor condition of the swimming pools and hot tubs. Most of the hot tubs didn’t even work. They were simply warm small pools in need of painting and maintenance with no jets. The pools are not extremely clean and we’re in need of repair and paintings well. Be forewarned the Queen Mary two does not have five pools as advertised. One of the pools on the very top deck must have been removed in the refurbishment in 2016. We were disappointed with our lack of options for swimming and lounging during the day as the weather was quite favorable for such activity. One of the outdoor pools was netted for the entire cruise, so It was unable to be used by any of the passengers. Frankly the condition and access to pools was unacceptable. The walking deck, deck seven, was often closed in sections making it impossible to walk loops around the deck. Once again the Queen Mary fell short in providing the simplest of activity. The food was not bad. We enjoyed the main dining room three nights out of our seven night cruise. Our poor waiter really struggled with English and this hindered us from getting great service. He did try his hardest though. The food in the main dining room was presented nicely and there was a pretty good variety. The main buffet was also sufficient, but became a bit repetitive after seven days. I’m not sure how somebody does a 14 or 27 day cruise eating the same food over and over. The quality was quite good and overall we were usually able to find something we really liked. We were in cabin 4022. This was a sheltered balcony in the front of the boat. I’ve very favorable things to say about the cabin. Our steward Gerry was very friendly and hard-working. He did a good job cleaning the room quickly and was helpful when we had questions. Although the room was not brand new or in sparkling shape it was a fine cabin. Even for being in the front of the boat, I found there to be little motion or disturbance. Nightlife was also disappointing. Pretty much after 10 PM the place shuts down. The shows we saw in the royal court theater were nice. The dancers, singers and orchestra put on a wonderful production. There’s a nightly movie in the illuminations theater, but we were looking for more engaging activities. The night club is open later, but when we visited there it was quite empty. So basically if you’re not interested in going to bed around 10 or 11 PM you’ll have trouble finding anything to do. The ports we visited were wonderful and a lot of fun. Halifax with a cute little city and we enjoyed our time walking around shopping and visiting museums. Boston was a great deal of fun as well, We did the trolley tour and then met up with our niece later. We like to walk, so we did walk a couple miles back to the boat. Not a bad walk but it was pretty hot when we did it. We viewed the highest of the fireworks from the top deck. We had fun in Newport Rhode Island, but getting off the boat was another disaster. We had booked a tour that was canceled because they could not run the tenders due to fog. I understand they have no control of the fog or the weather. The problem we encountered was they told us not to get tickets for the tender, but when our tour was canceled They required us to have tickets. Consequently we were in the back of the line and one of the last tenders to go out to Newport. We only had a couple of hours to spend in Port. The kicker is the captain and staff went on and on about How incredibly unsafe it would be to run the tenders during the fog in the morning. They canceled the tours and we were understanding because we all wanted to be safe. The problem I have is when we return to the boat after visiting Newport the fog had returned. No one spoke of any safety issues or concerns as they loaded us on to the tender and we took the small boat in the thick fog back to the Queen Mary 2. It was so foggy that when we finally returned to the crew ship the 100 passengers broke out in cheers and were clapping As we were so relieved. It seems they were concerned about our safety in the morning, when the fog had returned in the afternoon our safety seem to go out the window because they were more concerned with keeping their schedule. In the end we had a good time because we made our own fun. I highly recommend this cruise for older people who want a nice quiet time. If you’re younger or want fun and a little nightlife look elsewhere. Read Less
16 Helpful Votes
Sail Date: June 2019
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the ... Read More
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the cruise, "They are quite serious". LIkes: We booked the Brittania Club, therefore we had our own private dining table for four each night with the same servers. The food was truly excellent, on par with Oceania Cruise line, which is noted for it's food. (Kudos to our servers, Brendo and Orsulah). We ended up eating breakfast, lunch and dinner in the restaurant. We only gained an average of 2 pounds per person for a 7 day cruise and we believe that is because we mostly avoided the Kings Grill, which is very chopped up, located in several separated rooms with a limited selection of food. We understand it had been upgraded in 2016 from the original design. I cant see how it could have been much worse then. Also, the brewed coffee in the restaurant is very good, unlike the machine coffee in the Kings Grill. We had dinner one night in the Verandah steakhouse restaurant for a small upcharge of $39 per person and it was the best steak we have ever had. 35 day aged beef. The Enrichment and Art seminars, Tea Time and Gala Evenings were spot on great! We didn't mind the tuxedo and formal dress evenings and enjoyed the Masquerade Ball. The planetarium and Queen's Theatre were great venues also. Dislikes: Probably because we have been spoiled by cruises on Oceania Marina, Rivera, & Insignia and Holland Statendam and Koningsdam, we didn't appreciate the QM2 as much as we should. Even with the retrofit in 2016, she looks a bit tired. Very chopped up, no flow to the design. What's with the Churchill and Chart room locations? You have to go through the Brittania Dining room to access the Queens Ball room or go through the Art Gallery up and down stairs to access. Also, the aforementioned non functional Queen's Grill area. The Library boasts 8 thousand books and a room the size of an average family dining room and each passenger is restricted to 2 books at a time with the shelves locked during night hours? That's when most insomniacs need to find a book. We found this very unusual as Oceania ships boast great libraries with a barrista next door. Their libraries are unlocked and open to all cruise passengers 24/7. Finally, what ever you do don't buy the liquor package!!! Very limited pours (50 ml) which makes no sense, as it requires the staff to service you more often. (However, once they see you have a drink sticker on your card, they avoid you like the plague, and you practically have to tackle them to get service). This occurred in every lounge but was particularly acute in the Golden Lion Pub! The wine steward in the Brittania Club restaurant also was put off by our asking for wine refills at dinner, until 3 days before the cruise ended, when he finally increased the pours, which saved him extra trips. (We were not heavy drinkers, drinking no more than 2-3 50 ml pours at dinner) or any other sitting. The package was very restrictive, nothing over $11. If you want to purchase a $20 cocktail, you have to pay $16 (purchase price less 20%), which begs the ? why purchase the liquor package? Also, our traveling companions, (one who drinks and one who cannot drink because of medical reasons), cleared with Cunard corporate that if she brought a Doctor's excuse that he could by the package but she wouldn't have to. We spent the better part of the first afternoon being shuffled between the Purser's office, the G. L Pub and were even sent to the spa, because no one could or would make a decision on allowing our friend to purchase the liquor package alone. Finally, a bartender in the G.L. Pub told us in great whisper (I am not exaggerating) that he would allow it if our non drinking friend would purchase the $30 per day beverage package (water, soft drinks and coffee). You could not purchase wine by the bottle at dinner like on Oceania or HAL only by the 50 ml glass because of the liquor package restriction. The ship was good in the water, you never really felt any motion. However, it felt as if It was designed more for sailors than passengers and the staff was not there to serve you as much as ensure that all rules and regulations would be followed and not be infringed on! Read Less
7 Helpful Votes
Sail Date: March 2019
Just completed the Melb-NZ cruise 18-30 March 19. Seemed like a good way to see a little of NZ in comfort. Massive delays and chaos at boarding in Melbourne. Burst water main leaving cabins without water until 9:30 AM one day. Casino ... Read More
Just completed the Melb-NZ cruise 18-30 March 19. Seemed like a good way to see a little of NZ in comfort. Massive delays and chaos at boarding in Melbourne. Burst water main leaving cabins without water until 9:30 AM one day. Casino flooded and smelling. Long queues for shuttle bus into Dunedin with USD 8 charge each way. Long queue for tender from ship to Akaroa even at 11:00AM. Stale cheese board crackers in upgrade Verandah restaurant; reported to maître d' who took no action and continued serving from the same supply on the cheese cart. Drinks overpriced in US dollars and even more expensive when converted to AUS and 15% service charge then added. No ushers in cinema with very elderly people entering in the dark after the film started with one gentleman falling badly on the stairs near my seat. No assistance/supervision in the gym in the early mornings with elderly people on machines. Cabin clean and comfy. Staff very polite and efficient. Food plentiful and good but silly corner cutting like complimentary food from room service but charging for tea/coffee delivered with food. Evening shows too much of the same "song and dance" type routines. Good classical music program and ballroom dancing lessons. Overall the company are milking the Queen Elizabeth name. Read Less
6 Helpful Votes
Sail Date: March 2019
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick ... Read More
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick on-boarding, good service on dock, ordinary service on-board Had to visit the purser couple times and had to wait 30+ min each time. Whenever i walked by, always a queue. No such queues at tour desk where you need to pay for tours.On last night went there to pay bill and only 2 on desk. All waiting complained incl 2 poor souls who were locked out of cabin but had to wait for new keys with those waiting to pay. Issues in cabin - see below. It was very disappointing I wouldn't go on Cunard in Oceania again (but Med yes) , though my wife did enjoy, even with the issues. Read Less
14 Helpful Votes
Sail Date: March 2019
If you want a cruise with everything "English", pick this ship - lots of formal nights (suits and tie and lots of guys in penguin suits), indifferent staff (with a few very pleasant exceptions) many of whom would walk past and ... Read More
If you want a cruise with everything "English", pick this ship - lots of formal nights (suits and tie and lots of guys in penguin suits), indifferent staff (with a few very pleasant exceptions) many of whom would walk past and not even make eye contact (in complete contrast to the staff on our last cruise with Holland America who went out of their way to be friendly and pleasant), average food (some good - but outdoor grill food was terrible), and activities frequently disorganised and inefficient (e.g. up to 3.5 hours to get a tender to shore). Evening entertainment shows were excellent, cabin rooms very good but basic and overpriced, and poor value compared to other lines. Tours were reasonable to expensive but really good guides, but at one port ship arranged for all tour buses to get back to port at same time leaving 2000 passengers standing in the sun for up to an hour while 4 tenders struggled to get us back on the boat. We have done several cruises (P & O, Princess, Carnival, Holland America, Avalon) and rate this ship the lowest. Next time, back to Holland America (for sea journey) or Avalon (for river cruise) - both were 5 star. For veranda suite only one restaurant and buffet to chose from, two other restaurants had ridiculous cover charge with limited menu. Read Less
4 Helpful Votes
Sail Date: March 2019
Having cruised on other cruise lines we thought why not go upmarket with the Cunard QE. Our great expectations did not materialize, from embarkment at Sydney at 1.00pm an untrained lass was totally lost doing the paperwork constantly ... Read More
Having cruised on other cruise lines we thought why not go upmarket with the Cunard QE. Our great expectations did not materialize, from embarkment at Sydney at 1.00pm an untrained lass was totally lost doing the paperwork constantly requiring supervisor assistance for 30 minutes with no seating for semi-disabled senior passenger doing the procedure. On way to ship entry no Cunard photographer or photo opportunity for souvenir. Balcony cabin was ready and comparable with other lines, however the cabin steward never introduced him/her self during entire cruise. Half bottle of sparkling wine in bucket of ice was appreciated and a thoughtful touch. Unfortunately, sleeping at night was difficult as other passengers seem to enjoy slamming cabin doors plus our cabin door was directly opposite cabin steward's kitchen with much banging and clattering of metal seemingly oblivious of passengers comfort. First night main restaurant dining at 8.30pm (we had no choice) no "my-time dining". Sat down at table for two and waited 25 minutes for waiter to notice our presence. Took our order which came after 30 minutes further wait. During this time we did not sight a drink waiter, nor during the entire meal so that was a saving no less. The second night was "Gala" night, formal black tie. Service was better , main course had choice of lobster that my wife and self selected. My lobster came but not my wife's. She did not want to cause a scene so declined to complain and missed out. The idea of semi-formal attire after 6.00pm was to be commended for such a ship but in reality it was somewhat of a joke to see what some people considered this dress code to be and was rather comical. We ate mostly in the Lido buffet, rather than otherwise at 9.00pm, and the food here we found limited and not overly impressive. Roasts were disappointing, one night only one roast meat on offer, lamb, undercooked and so trough was 'rubbery"and inedible. Other cruises always offer a choice of three roasts each night... why not Cunard.It's not as if we aren't paying for it big-time. Much of the upper decks and restaurants are verboten to the lesser guests putting us well and truly in our place.... perhaps that is where the good service is found. One person on board needs an attitude make-over and she is a young "lady" in the purser's office front counter. For someone being one on one with the public she seems to have a big "chip" on her shoulder. She continually and rudely insisted that my partner and I were entitled to $75.00 each on-board spending money only for us to find on departure that this was not the case, naturally after we had in fact spent the $150.00 on useless overpriced souvenirs. Is this the face of Cunard? Read Less
4 Helpful Votes
Sail Date: February 2019
The cabin D7017 is small and poorly appointed with a small dressing table, minimum storage facilities, particularly if a long voyage. The bathroom small but manageable however the shower cubicle is pokey! Television channels are ... Read More
The cabin D7017 is small and poorly appointed with a small dressing table, minimum storage facilities, particularly if a long voyage. The bathroom small but manageable however the shower cubicle is pokey! Television channels are extremely limited and there is no interactive channel. Frankly it looked rather 'tired'. Room service is available but our experience has been that nothing arrived 'hot'. Lukewarm seems to have been the best that could be managed. Public areas of Queen Victoria are comfortable and the waiter service excellent. Dining is tedious with a two seating arrangement at 18.00hrs and 20.00hrs. 18.00 rather too early especially if returning from shore excursions. The shopping on board was as appears to be the case with most cruise ships directed toward high end buying with selections of 'watches and jewellery' endlessly tedious. Bar prices are definitely high. Personally I wouldn't choose a Cunard ship again...there's far better value for my hard earned cash out there. Read Less
6 Helpful Votes
Sail Date: November 2018
it was our golden wedding anniversary and my wife wanted to go to new york. as i had spent 17 years working for american IT companies in europe and been to new york for a weekend some 38 years ago, i wasn't bothered. so i booked on ... Read More
it was our golden wedding anniversary and my wife wanted to go to new york. as i had spent 17 years working for american IT companies in europe and been to new york for a weekend some 38 years ago, i wasn't bothered. so i booked on the qm2 to go to new york and the caribbean. as expected the food in the britannia restaurant and the service was first class. the other features of the cruise showed that it was greatly overpriced. i am in a wheelchair so i booked an adapted cabin. this was very small. it was the smallest of all cabins on all of our 9 cruises, so far, and was only useable with the wheelchair, after our cabin steward removed some of the furniture. the entertainment was very like the curate's egg. the onboard song and dance company gave some of the worst shows i have ever seen. avoid new york unless you enjoy being forced to sit in US immigration sheds, even if you are not going into new york or any parts of the USA. as usual the weather in the caribbean was very nice. though the towns are not wheelchair friendly. lots of formal nights with the men dressed as penguins. i do not like formal nights. tried the buffet one night, to be informal. the food was below par. will not use cunard again. Read Less
3 Helpful Votes
Sail Date: May 2018
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual ... Read More
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual Cunard standard. Good points, the cabin (12001) was lovely, seemed a little larger than same grade on the other ships. General ship interior is very nice, light and bright and clean everywhere. Ship layout is somewhat erratic, takes a while to get used to it, there are some quite long walks between venues. But then she is larger than the other two. The bad points, well, we did not like the Kings Court Buffet compared to the LIdo Buffet on QE and QV. This one is very very noisy, no sound proofing, ie carpet anywhere, horrible seating layout (straight rows with little separation - like a canteen) and the food was not up to the usual high standards we have had before. its a bunfight at best. We tried for Planetarium tickets - notice says they are available from 09:00 on first come first served. I arrived at 09:00 to find 6 other people waiting. No-one came with tickets. So one passenger called the front desk. A very curt female arrived to tell us the tickets had all gone. I asked how could that be since it was now only 09:05 and we had been there since 09:00 and some of the group before that - and no tickets had been handed out - whereupon she told me very rudely: " Well I don't know, ask your fellow passengers!" - I took exception to that and told her no - that does not answer my question as to why there are no tickets - and that I did not believe her. Clearly these had already been given to a group in advance. I returned some 20 minutes later to find another set of people eagerly waiting at the Connexions desk - and so I advised them all tickets had gone - as no-one from Cunard was anywhere to be seen to let them know. This was disgusting. At least be honest !! The staff do lack in many areas. Our cabin attendant never introduced himself on embarkation as is usual, nor did he advise us of the muster drill time, etc. In fact we only ever saw him once when he delivered a bowl of fruit. Bar staff, I ordered a diet coke, she opened a regular coke then gave me the evils when I told her I asked for a diet coke. As for the MDR - well once again Cunard assigned us a table in a dark corner by a service station - heaven knows how you get a good table - if anyone knows the secret please tell me - 7 cruises and not a decent table yet. And now we will be platinum! In general the mini-cruise itself was good and it's a great way to try out a different ship. We love it that Cunard has wrap-round promenade decks on all ships. Really like to walk around the decks both day and evening. The Cunard tour we took to Rouen was excellent, lovely town, even on a very foggy day. This was a taster of the QM2 for us as we have a 14 night one booked next year. This trip was the "decider" as to whether or not we would still go. We will. Read Less
6 Helpful Votes
Sail Date: February 2018
My husband and I were passengers on the Queen Elizabeth for the San Francisco to Sydney Cruise which took place on February 5, 2018 to February 28, 2018 to celebrate our 50th Wedding Anniversary. This was meant to be a trip of a lifetime. ... Read More
My husband and I were passengers on the Queen Elizabeth for the San Francisco to Sydney Cruise which took place on February 5, 2018 to February 28, 2018 to celebrate our 50th Wedding Anniversary. This was meant to be a trip of a lifetime. We are both in our mid/end-70’s and generally in good health, up to date with our vaccines, and pride ourselves on our immune strengthening nutrition. We truly appreciated the frequent reminders on board regarding sanitizing our hands and the general cleanliness on the ship. However, as the Cruise went on and we were well into the main part of our trip, we both caught a severe and deep seated cough that lasted well beyond our trip and after we returned home. We had noticed that an ever-increasing number of passengers were apparently plagued by the same, very nagging, illness. About a week after the situation had gotten worse, we visited the Medical Office on board. We were reluctantly told that we might consider a shot of some sort. However, after talking to a passenger who been given this shot, we were told that they had felt no improvement. Based on this information and lack of contact to our physician, we stuck to cough medication bought on board and on land to at least suppress the cough when we left our state room. Needless to say, our ‘trip of a lifetime experience’ was dampened by an illness we had not prepared for but was obviously known to occur. Unfortunately, we were not able to fully enjoy the beautiful offerings this cruise, the ship and cruise line had to offer. Furthermore, while visiting Sydney afterwards, we noticed that the ‘Cunard Cruise Ship Cough’ was a well-known reoccurrence. We were repeatedly approached, while waiting for our luggage, by other passengers asking us whether we caught the ‘Cunard Cruise Ship Cough’ as well. This was an eyeopener for us since we then realized that many other passengers had the same symptoms! We couldn’t help but wonder if the spread of this virus throughout the ship could have been prevented with a more adequate air filtration system. If this is a known situation, we wonder whether we should have been warned beforehand and possibly been given the opportunity to evaluate our decision to join this cruise? Read Less
9 Helpful Votes
Sail Date: January 2018
We made a atlantic crossing 2016 with Cunard QM2 from Hamburg to New York. It was New York fashion week theme 9 day cruise. The Programm and Food was excellent. Our cabin and restaurant was Princess Grill Category. We were very happy with ... Read More
We made a atlantic crossing 2016 with Cunard QM2 from Hamburg to New York. It was New York fashion week theme 9 day cruise. The Programm and Food was excellent. Our cabin and restaurant was Princess Grill Category. We were very happy with this cruise. Unfortunately this last Cunard cruise was not up to our expectations. We had again a Princess Grill Suite. Eating and dining was not very good, princess Grill menu started repeat itself after 10 days and the quality wasn't always there. Dining experence was dissapointing. Kings Court buffet was only cantine quality! Passangers were mostly very old and the programm also up to them. This was also very dissapointing. A part of the cruise route was very strange: Adelaide to Melbourne and then back to Kangaroo Island and once again back to Melbourne! Cunard want only fill the ship with maximum amount passagers! Cunard is very creedy with the pricing. Internet is lousy, slow and expencive. All the drinks and wines are too expensive and Cunards adds still 15% service fee. Summary Cunard QM2 cruise in Princess Grill category was not enough value for money and not up to our expectations. Read Less
11 Helpful Votes
Sail Date: October 2017
We chose Cunard - curious to sample the luxury service they claim to offer. The ship was indeed beautiful, clean and elegant. I was delighted with the stateroom - although anyone over a size 14 will have trouble fitting into their ... Read More
We chose Cunard - curious to sample the luxury service they claim to offer. The ship was indeed beautiful, clean and elegant. I was delighted with the stateroom - although anyone over a size 14 will have trouble fitting into their shower cubicle (and this applies to the higher costing staterooms as well) Plenty of storage space and the balcony was a little deeper than those on other cruise ships (this had been shaved off the length of the cabin - but worked ok) Usual naff hairdryer - but not worth bringing my own as the reduced power on ship makes it no better than the one provided. Nice toiletry bottles - no shower cap (although travelling friends had one in theirs) and I didnt have to ask for cotton balls and buds - these were there and waiting (you have to ask for them on Celebrity now) Pillows were so soft (I think they were filled with dandilion heads) they collapsed to nothing, so you had to fold them in half to get any support. Bedding good quality. However - for us the biggest disappointment was the staff behave as if you are invisible! Clearly they aim to have unobtrusive service - but this is to the point that no one gives the slightest interest as to whether you have had a good time ashore etc, They will reply if you greet them first - otherwise pretend you dont exist. (this is from officers down the line) and the impression is that they have been instructed not to engage in conversation with the guests. Our cabin steward joined the ship the same day we did. He was charming, efficient and smiling. (on the first day that was: although he remained highly efficient for the whole cruise - he looked exhausted after the first few days poor soul) Main dining room was a huge disappointment. Average to fair meals, served as if there was some race on! While eating desert - you had coffee cups slid under your arm while someone else was asking if you wanted petit fours as you tried to eat pud!!! This was every night. Every night I told our waiter - no thank you - I am allergic to pepper - every night he offered it again - he did remember I just wanted hot water and lemon after dinner though. Our waiters were nice enough chaps - just intent on getting us out asap. (had to smile when they gave us signed menus with the words 'exellent' written on them Clearly pleading for us to give them the high rating on survey forms. If you left your meal - other cruise lines always ask if there was a problem, or would you like something else - dont expect them to do that on Cunard. We became so tired of this that we began to eat in the Lido self serve buffet - where the food was so much better. Great choice, hot and better than the restuarant. They set the tables and you could have a relaxed meal and enjoy conversation with company without constact jostling and interuptions. The ship was packed with over 70s in wheel chairs and on sticks (75% were over 75 according to ships doctor and on previous cruise average age 85) also quite a few very young babies (who behave beautifully!). Not many young people and middle aged short in supply as well. Strict adherance to dress code after 6pm - companions had to make an emergency dash to the shop at 6.15 and passengers glared down their noses at them for not wearing evening dress - Drinks in bars were extortionate - we expect to pay premium prices - but doubles were being served without being asked for and they always serve the highest priced options if they could get away with it. Loved the formal nights - just a pity they decided to change all the days they had previously published and failed to tell us which themed night was which - plus we had two in close succession including one on a port day - never thad that before and hope not to again: far too rushed Entertainment was average. A new dance troupe had joined ship same time we boarded, and actually were very good (surprised me). There was an awful Irish comedian - whose material was about himself having survived a stroke and wanting us to applaud him for this alone, as his material was dire. Many passengers were upset by the content - having suffered strokes themselves and not wanting it used like this when they were getting on with it and not wanting to be reminded of the issues they face daily). So although I came back relaxed - I did not feel like I had had a fun holiday (unlike when we cruise with Celebrity) and we were more than ready to get off the ship and get home again. Glad I had the opportunity to try them but Cunard are clearly not for us - brace yourself Celbrity we are on our way back (you at least pretend to be pleased to see us !) Read Less
4 Helpful Votes
Sail Date: September 2017
We spent 7 days on a cruise on Queen Vic. From Venice to Athens. I knew it was not ther cruise for me when i noticed on the daily activity “Chair aerobics”. Excellent food,excellent staff service and operasrting BUT! Bars mostly empty ... Read More
We spent 7 days on a cruise on Queen Vic. From Venice to Athens. I knew it was not ther cruise for me when i noticed on the daily activity “Chair aerobics”. Excellent food,excellent staff service and operasrting BUT! Bars mostly empty due to high cost of drinks-but the pub was full every days wplaying darts and cards and trivia. Ballroom dancing each night most popular b it you would not want to go and break out on a dance. Most Aussies wondering why the decks were empty at 10pm.oh and for single ladies they did supply officers to dance with you- looked like they had stepped out of a coffin! So if you want a happy cruise of fun this would not be the one to choose, It seems they are relying on all the Brits who want to practice their ballroom dancing and stay in the pub and play darts.And there are plenty of these so no need to change. Basically a shame as had great expectations for a masquerade ball and 20”s evening- a flop unless you had a partner and did proper ballroom dancing moves. Lack of atmosphere and only highlights were good food and good ports.Oh and 1 good comedy show otherwise just ships entertainment. Shops well stocked with quality. Tried fencing but only 12 people allowed for. Read Less
7 Helpful Votes
Sail Date: September 2017
We were on the Queen Mary for a New England-Canada 14 day cruise on September 22-October 6th. We were in a princess suite cabin 10010. The first thing you need to know is that Cunard ships are definitely Class ships. That means that the ... Read More
We were on the Queen Mary for a New England-Canada 14 day cruise on September 22-October 6th. We were in a princess suite cabin 10010. The first thing you need to know is that Cunard ships are definitely Class ships. That means that the better the cabin or suite the better the food and service you will receive. The ship is big and beautiful. Of course it was just redone in May. The points of this cruise that we really liked was the suite was very nice and clean. The cabin attendant always kept our room neat and clean. We were so pleased to see a Catholic priest on board that said Mass every day. The Princess grill service was amazing. The first night we weren't to happy with the table. The following day when we arrived for lunch we were escorted to a beautiful table by the window and we were given this table for the duration of the cruise. The food was excellent and we had several desserts made tableside by one of the matre'd.. We ate at the Kings court for lunch on our arrival on the ship. The food there was terrible, cafeteria style that had been sitting for quite a while. This was the only restaurant you could use if you didn't want to dress up. We only went to two shows. One was a comedian that was excellent. The other was the singes and dancers from the ship. They were god but not as good as those on the Celebrity ships. Most of the other shows were more geared to the British passengers who like more classical music and singers. We did have some issues with some ports. We missed Newport News because the high winds from Maria did not allow us to tender. We also missed Gaspe because of the whales. It was mating season so the ship had to reduce its speed. The captain did manage to add a stop in Sydney NS. Most of the tours were nice. However some included rides on a school bus and another on a local bus. The best tour we took was in Quebec when we had an evening tour for dinner at the sugar shack. That was so much fun. The other port that we really enjoyed was Saguenay. We were awakened by a bull horn saying "wake up Queen Mary" when we opened our curtain to our balcony that was a huge show going on. There was a tee pee with an Indian standing at a fire. There was a man walking on a log.They also had at least 30 dancers in costumes that put on a show until the first passengers got off the ship We were then greeted by all their dancers and by many locals that showed up to the pier. They also gave us their flags and also was handing out blueberry pie(they are know for their blueberries.) I am sure that after reading the review you are wondering why I didn't give it the highest rating. We are 70 years old and we like great service. But we don't like to dress formal. This ship had five formal nights and the other nights men had to wear a sport coat to dinner and in the Grill lounge. Another reason we won't go on Cunard again is the drinks were ridiculous. A coke cost me $4.25 and a Martini cost me $20.00. We are not cheap but those prices are ridiculous. One other reason is that we will go back to Seabourn or Celebrity is that because what we pay on those ships all is included and the price for the cruise is less.The special line for suite check in was so long it took us longer to check n then the regular line. In conclusion I will say that if you enjoy dressing up this is the ship for you. Just make sure you book a suite! Read Less
4 Helpful Votes
Sail Date: September 2017
This was part of our bucket list, to sail on one of the Queens to England, that is basically why we cose the QM2. We had a very nice flight to LaGuardia fro6tnm Toront. We had the Black car driver from heaven for our transfer to the ... Read More
This was part of our bucket list, to sail on one of the Queens to England, that is basically why we cose the QM2. We had a very nice flight to LaGuardia fro6tnm Toront. We had the Black car driver from heaven for our transfer to the cruise terminal, who gave us the best tour of NYK as we inched our way along the fast route to the terminal. (My advise is to get a flat rate taxi or car). Then it turned into a nightmare. We arrived around noon and met the first line up of those who were waiting outside the doors to get into the lineups inside. We were about 30 minutes in that line, then we got inside and were directed into another line. Where we inched along for the next 2 1/2 hours. We were told by the staff that "Its never like this...everybody came at once, sorry for the delay." I know everyone was getting angry. We had five staff serving our line, plus they also were taking the priority and special needs line. The other line had about 10 serving, and you can imagine that they were moving a lot faster. This fiasco should have been handled better. There was a sitting area which could have been used as a staging area with a numbering system as is done by ther cruise lines. By the end of all this people were exhausted. We got on board at 3pm, I'm not sure I'll got on their line in future. Someone should mention to cunard that first impressions are the most meaningfuull. After that embarcation the cruise was just OK, a little over dressed, but food was good, activities OK, weather was mostly foggie, not good to go outside. Disembarkation was slow, but heck of a lot better than embarcation, don't expect to make a train reservation. As to the stateroom, it was a good size inside. The bed was comfortable, there was a nice chair for relaxing and we were given a welcome aboard bottle of sparkling wine. Lots of wardrobe room for our clothing. The room stewart was good, always made up the room while we were gone, so we seldom saw him. Ship buffet was on the prominade deck, which I thought was different from other cruise ships I've been on, but it was large with lots of seating tucked along the way. Lots of choices for breakfast, lunch or dinner there. If you don't want to join in the dressup you can have a good dinner here, mostly the same as in the main dining room. There are a lot of areas of the ship that you can spend some alone time, just to sit and read or play cards with your friends. We did participate in the trivia and went to the planetarium show, but most of the other entertainment was not our thing, others we met enjoyed the lectures. Read Less
12 Helpful Votes
Sail Date: September 2017
Having cruised many times with Princess Cruises, we decided to try Cunard's Queen Victoria because the itinerary included Dubrovnik, Montenegro and overnight in Venice. The ship had just undergone a £34 million refit in May and ... Read More
Having cruised many times with Princess Cruises, we decided to try Cunard's Queen Victoria because the itinerary included Dubrovnik, Montenegro and overnight in Venice. The ship had just undergone a £34 million refit in May and looked splendid, especially the Queens Room, Garden Room and theatre. That said, the new Grand suites and the additions like the Britannia Club restaurant are of no benefit to the majority of passengers. The ship was filled to capacity (around 2,000 passengers) with 1,300 Brits and several hundred Australians but, surprisingly, it seldom felt crowded. PROS • Good itinerary and we had sufficient time to explore independently at each port. • Efficient embarkation, disembarkation and port tenders. • Splendid decor with elegant Queen's Room, Garden Room and good theatre. • Excellent afternoon tea in Queen's Room and good pub lunch in the Golden Lion. • We enjoyed Jenny Bond's lectures, talks on forensics and the piano and guitar recitals. • Cunard is not constantly trying to sell passengers photos, art works, spa treatments etc. CONS • Food in the Britannia restaurant was a major disappointment. • Service was generally mediocre, especially in the Lido but our cabin steward was good. • Drinks were very over priced. • Ship can be unpleasantly cold, especially in the Queen's Room and Britannia restaurant. • Too restrained - nothing resembled "fun" and no sail away gatherings on deck. • Port lectures were poor and simply promoted the trips instead of giving useful information. • Shuttle bus charges were applied to selected passengers who had booked Early Saver fares. FOOD AND DINING There is no anytime dining in the Britannia restaurant, so we chose to eat at 8.30 pm. The service was variable and our table of 6 could finish eating at any time between 9.30 and 10.30 pm. We also went there for breakfast at 8 am and the service then was quite efficient. Food in the Britannia restaurant was a major disappointment with dull menus, no seasoning and very little flavour. We normally prefer the fish dishes but found them to be poorly cooked and flabby with not even a slice of lemon. Carrots and pak choi were served most days as was rice and mashed potatoes. Half of the menu seemed to be vegetarian options and the gluten free soufflés were mainly egg white. We explained this to the restaurant manageress but nothing improved. Even regular Cunard passengers commented that the food standards had deteriorated significantly - but few people thought to complain and just said "it's fine" when asked. We were served a mushroom tart with pastry like concrete, a crab starter that was a spoonful of nothing much in a bun and several deserts that were swimming in ultra sweet golden syrup. The menu on the four formal nights contained nothing special and lobster was only available once during our two weeks on board. Being presented with a set of menus on the last night only served as a grim reminder. The lunch time menu was also very dull, so we often went to the Lido restaurant where we could be more selective. Service in the Lido restaurant was poor, with nobody offering to fetch drinks and disinterested waiters. The Golden Lion pub served fish and chips, chicken curry, pies etc each day and we found this to be a really good alternative. The daily highlight was afternoon tea, served each day in the elegant Queen's Room with a string quartet or harpist to create the right atmosphere. There was a nice choice of crustless sandwiches, followed by cakes and then scones with jam and cream. All were served nicely at a leisurely pace and with a choice of teas. DRINKS Cunard charged around 50 USD for a bottle of very ordinary wine, which is extortionate. We took a couple of bottles on board and, even with the excessive 20 USD corkage charge, it was OK. It was, however, noticeable that little wine was being consumed because it was over priced. A half bottle of chilled bubbly awaited us on arrival which was a nice touch. One glass of wine and no canapés were served at the Commodores reception in the Queen's Room, which was a poor affair compared to the Princess's Captain's Circle. It reminded us of the P & O champagne waterfall, where they charged for every drink! ENTERTAINMENT The TV was small and there is no "on demand" capability, even after the recent refit. The theatre is very comfortable and we enjoyed trying the boxes at the sides. Drinks are not served in the theatre and there are no tables in the arm rests, which are useful for taking notes during lectures. Theatre entertainment ranged from excellent to poor but was perhaps a bit above average. We enjoyed Jenny Bond's lectures and talks about forensics. We enjoyed hearing a group called The Rewind Project presenting the music of The Moody Blues, The Hollies, 10cc and Cliff Richard. Another group (called the Overtures ?) also put on a good show of 60s and 70s music. A comedian named Jon Courtney entertained us with some good jokes and piano playing. David Howes, a multi-instrumentalist played the piano and trumpet and put on quite a show. Ilia and Plexus provided an interesting gymnastic show but trying to fill an hour with such performances is difficult. There was also a grim comedian / ventriloquist one evening. The resident singers and dancers, who put on four shows, were OK but the singers were not very good. CONCLUSIONS The Queen Victoria is a lovely ship but we were very disappointed with Cunard, who failed to come up to their quality image. Breakfast and afternoon tea were good, but, for most meals, menus were dull, food was poorly cooked and lacked flavour. Service was mediocre and the crew simply did their job. Drinks were over priced and the ship was unpleasantly cold in some main areas. No cruise line is perfect but, in our view, Princess provides a much better experience and we have no desire to cruise with Cunard (or P & O) again. Read Less
4 Helpful Votes
Sail Date: July 2017
We are fortunate to travel every few months all over the world and try many different cruises and travel experiences. To date we have been on Princess, Holland America, Azamara, Celebrity, Carnival, Crystal and many other ocean and river ... Read More
We are fortunate to travel every few months all over the world and try many different cruises and travel experiences. To date we have been on Princess, Holland America, Azamara, Celebrity, Carnival, Crystal and many other ocean and river cruises. This was our first time on Cunard (sailing) and we were excited to experience this legendary 175 year old company. Well the excitement ended not too long after boarding when it was very evident that the crew on Queen Elizabeth was not in a good place. The service was distant and cool to a point that a number of previous reviews have mentioned, it is almost a level of disinterest. I even had a conversation with one of the staff in the Lido to try to ascertain if this aloof service was a directive from the ship or a result of long term interaction with the passengers, many of whom were not too friendly either. It was hard to get a decent answer that could be shared here clearly. The two areas that were good were the decor and the food in Britannia Restaurant. The meals were tasty and most entrees quite nice. The Lido Alternative ($17.50 pp) was also very good with nice service. Having been cruising for 26 years, I would highly suggest you direct your hard earned pennies somewhere else, our Trans-Atlantic cruise on Brilliance of the Seas two months earlier blew this right out of the water in both service, entertainment and positive energy. With so many stellar ships and cruise lines out there, don't pay a premium for an average experience and that is what is offered by the Queen Elizabeth. It's a true shame. Read Less
24 Helpful Votes
Sail Date: June 2017
Towards the end of our Rotary Presidents year some members go on holiday to celebrate the year and this year 17 of us joined the 5 day cruise on the recently revamped Queen Victoria. We have sailed on the QM2 a number of times so were ... Read More
Towards the end of our Rotary Presidents year some members go on holiday to celebrate the year and this year 17 of us joined the 5 day cruise on the recently revamped Queen Victoria. We have sailed on the QM2 a number of times so were keen to see how it compared. We were indeed very impressed by the ship, it was lovely and light and had a very welcoming feel about it. It was definitely easier to navigate your way around the ship than the QM2. We were unlucky however that the itinerary had to be changed due to bad weather so only able to go to Amsterdam and had to miss out Zeebrugge. We knew that our cabin would not be the best i.e. did not have a balcony but other than that it was fine for 4 nights. However our biggest disappointment and criticism was off the food in the Lido restaurant, it was typical canteen food and something I certainly would not have expected from Cunard. The choice was uninteresting and the presentation left a lot to be desired. The food in the main Britannia restaurant was ok. The first night though the service was awful but glad to say it did improve. Some of the staff I did not feel were particularly helpful, others were great. I feel that Cunard are not moving with the times, I think people nowadays want choice and more flexibility for main dining rather than 2 sittings. We loved the options on QM2 where there were speciality nights which you paid extra for but they were great and well worth it. So come on Cunard, things need to change and improvements in your Lido restaurant, as otherwise I will probably not choose the vessel again. Read Less
18 Helpful Votes
Sail Date: June 2017
We cannot fly and the cruise went from Southampton - that simple. On our arrival, we never received our welcome bottle of cava. Small point. We noted that • our tv was not working properly • light bulbs were missing and ... Read More
We cannot fly and the cruise went from Southampton - that simple. On our arrival, we never received our welcome bottle of cava. Small point. We noted that • our tv was not working properly • light bulbs were missing and some flickering • builder’s tape on a/c grill. It took 3 days to fix these. We noted that our wc did not flush. Our steward told us that the whole of our section had a problem with the vacuum and was being worked on. At least we should have been given a note asking us not to use our wc. When we got back to our cabin in the evening, sewage was still in the pan. I told reception who said they would send a plumber and fix it. Why the plumbers had not checked every affected cabin is beyond me and I believe is a symptom of poor management. However the receptionist had a very cavalier attitude to our problem and so I asked to speak to the manager, and after a few more minutes delay, she did come and speak to us. Generally, Cunard are living in the past and it showed. Although our cabin was one of those recently added, the shower is badly designed with little shelving. The lack of trays in your Lido cafeteria was commented by all. More worrying is the dangerous lighting to the stair treads in your theatre, particularly to those of us with vari-focal lenses. Also I noted broken glass in one of the picture frames in the coffee bar that sells Godiva chocolates. I did point this out to the concierge manager, but unsurprisingly, it remained broken when I left the ship. Just another sign of poor management. The single gangway at Funchal was too steep for your disabled customers, and too narrow for anyone else to pass. There were long delays. The air conditioning on the ship needs balancing. Too many cold spots. Generally, the staff were lovely. We had good and friendly waiters. Our steward did his best, but I guess he was overworked. Finally one of our suitcases was damaged, but the form we filled in at the terminal is not used for anything, and after some telephone calls, we realised we needed to send yet another email to you, which we have done. Cunard is clearly living off its pretentious past. It pretends it is an ocean liner, but it is only veneer. Even the wood is plastic. The people we met at breakfast and lunch were, by and large, elderly and very Conservative. Not for us.. Read Less
12 Helpful Votes
Sail Date: May 2017
I don't like to fly was the main reason for taking this cruise. getting on and off the ship was a nightmare. 2500 people and it took hours for the process. We are used to 5000 people and have it take half the time. Maybe if they ... Read More
I don't like to fly was the main reason for taking this cruise. getting on and off the ship was a nightmare. 2500 people and it took hours for the process. We are used to 5000 people and have it take half the time. Maybe if they pulled their noses out of the air they could work faster. The breakfast buffet was great, the midday buffet like wise. the evening meal was segregated and the atmosphere was cold. Our servers were very good and became friendly after the second day. The food was good and came as ordered. The lack of an alternative menu was disappointing because the entrees were not always very appealing. I guess you could say they lost something in the translation of upper crust to common folk. We wont be going on Cunard again even though it wasn't that bad overall. We did enjoy the promenade deck because it wrapped the around the whole ship without stairs. The entertainment had hard working dancers and singers that weren't prime time, the comedienne was not just over the hill but he should have stayed retired from the TV show he was on 40 years ago. Maybe his British humor lost something i translation also. Read Less
13 Helpful Votes
Sail Date: April 2017
We chose this cruise to experience the Suez Canal and for that the cruise was very successful. How did I rate the cruise overall - average I suppose? The food was good, especially buffet breakfast and lunch, loved the stir-fry and Thai ... Read More
We chose this cruise to experience the Suez Canal and for that the cruise was very successful. How did I rate the cruise overall - average I suppose? The food was good, especially buffet breakfast and lunch, loved the stir-fry and Thai noodle soup. The Kings Court always felt crowded, unless you dined early or late. The ship must have had over 2500 on board, but apart from the buffet and the rush to find a seat at the theatre, this huge number was managed well. We enjoyed most of the shows, but some of the seats available were only suitable for children with small posteriors!! During our first week, out of Dubai the meat quality provided in the Britannia restaurant was poor, somewhat dry and tough to eat. We had a table of eight and after a couple of days the other six table companions left us to have their dinner in the buffet, they preferred the quality provided in the Kings Court Buffet. So, for two weeks we were left on our own on a large table of 8. After the first week, the meat improved. The service in the restaurant was always to a high standard and Ryan & Jarold looked after us very well. Sunbathing on the deck could be an issue sometimes. Some of the wooden deck chairs on the Promenade Deck could not be adjusted and those that could were often reserved, sometimes for long periods. This was discouraged, but nothing appeared to be done about it. We always abandoned our chair when going to lunch, but we often appeared to be the exception. For three days, the chimney blew out specks of soot, this landed on sunbathers on the top deck and bathers reported staining issues. I reported this to the Pursers office and was told ‘We know’! During the first week, the ship suffered from Norovirus and restrictions for serving food etc. were put in place. This was generally handled very well and the virus restrictions were eventually successfully lifted. My partner was poorly on the last day after catching a tummy bug, given some prescriptions by the medical centre to help us travel home, hopefully avoiding any embarrassing incidents!! We were offered to be escorted off the ship. I thought this would help us get away promptly to catch a taxi to the station - wishful thinking. We were escorted off the ship and at the bottom of the gangplank told 'Have a safe journey home' We then had to find our case, queue for 20 mins for a taxi, all with a wife struggling to get around. So not a good end to the cruise really? So, the cruise overall? We enjoyed our holiday, We have never not enjoyed a cruise before on any ship or cruise line and we have been lucky enough to have enjoyed 28 cruises, including with Princess, Holland America, Cunard, Royal Caribbean , P&O, Tui, Celebrity, but this proved to be perhaps the least enjoyable. A shame, because in many ways Cunard and the crew try very hard to put on a good show. I still believe three classes of passenger is old fashioned, it is restrictive and reduces freedom to go anywhere on the ship, also reduces space available to Britannia class passengers. I suppose Cunard is trying to provide a different experience, their choice of course. Yes we enjoyed our cruise again, but.... Read Less
5 Helpful Votes
Sail Date: March 2017
My first cruise as a solo traveller but part of an escorted tour. As a result, I cannot compare with other cruises. However, I am a seasoned luxury solo traveller (mainly SE Asia). I have to say that QE generally does not compare with ... Read More
My first cruise as a solo traveller but part of an escorted tour. As a result, I cannot compare with other cruises. However, I am a seasoned luxury solo traveller (mainly SE Asia). I have to say that QE generally does not compare with the 5 star hotels I have stayed in. It was more 4 star. Everything you need but not "plush". Embarkation was initially a bit of a disappointment after walking up the gang way and greeting by a empty deck, with no directions as to where to go. However, one passing staff member felt sorry for us and pointed us in the right direction. Not a great start. Once we were greeted you were pretty much left to your own devices. I wasn't sure what to do but I headed to my cabin (more on the cabin later). I am very independent but as it was my first cruise, Cunard should have had someone proactively greeting and helping passengers. There were a lot of crew there mainly promoting the spa and beauty services. This promoting continued through the cruise every time I entered the Lido deck and go very annoying after a while. I was very interested to do some enrichment lectures and selected a session in Acupunture. A complete waste of time because it was another promotion where the practitioner wouldn't answer questions without you making an appointment. Truly awful! After that I didn't attempt anymore enrichment. I liked the shows on board a comedian and a group of guy singers from the UK. Both very good, though the shows were short. The singers seemed to have a limited rehearsed list of songs as some were repeated the second time I saw them. In saying this I think the entertainment was pretty good. Food was generally good in the Brittania restaurant but lunch there on one day was lacklustre. The pub was fun for a meal. I did not like The Lido at all. I don't like buffets and I don't like the lack of hygiene factor. Cunard really try but so many passengers are not conscious of practising good hygiene. Consequently, people got sick and then there was some kind of red alert resulting in cling film being plastered over the serving areas and staff serving resulting in big queues. Looked like a large cafeteria in a 1960's department store. I was advised before boarding that we had to buy our drinking water on board. That is so not ok with me...this is Cunard, this was water (a basic to live) it should be free of at least very inexpensive. It was not! Wine was obscenely expensive. I bought two bottles of wine and they were $90 Aud each. I am not a cheapskate but I am not wealthy and I think that was an absolute rip-off. I paid it because I like a glass of wine with dinner but I detest being ripped off. I may be painting a bleaker picture than the reality, it was a good cruise and I really enjoyed myself but I guess I had loftier expectations than the actual reality. I have found a new interest in cruising and would still consider Cunard except they are not going to the destinations I am considering for my next trip. I think I am going to try Crystal next time as it might suit me more and they are going where I am interested. Read Less
12 Helpful Votes
Sail Date: November 2016
Beautiful ship-Wonderful to have Roger/Jim McGuinn on board for some great sit downs!!!!(Founder of the Byrds) But the nightly entertainment leave a lot to be desired. Same people night after night but in a new costume!! Very boring!! The ... Read More
Beautiful ship-Wonderful to have Roger/Jim McGuinn on board for some great sit downs!!!!(Founder of the Byrds) But the nightly entertainment leave a lot to be desired. Same people night after night but in a new costume!! Very boring!! The food was fine, lots of lamb, which I love!! Had late sitting (8:30) which I love. Portions were rather skimpy, so we just asked for more!! Not a problem. The price of drinks was just stupid. All were $10 or more with gratuity. When ordering a glass of wine you are asked if you want the"full measure:" which is $5 more than the puny lesser choice- Just a rip off. The so called full measure was less than what you would be served at dinner at any restaurant. The service out on the deck was ok, but the servers all looked very sad, never seemed to smile. I have never in my life been on a cruise that did not have a drink of the day. But no such thing on Cunard!! You are squeezed for every penny!!! But my reward was the lowest final bill charged to my account after I got home!!! I just did not drink much, because of the highway robbery price of drinks!!! My outside cabin was wonderful and spotless and spacious. I do not take the shore trips from the ship. I have been to all the islands many times before, so just took my time getting off and got a taxi to the beach. $4- in Tortola and St Martin St Thomas- Embarkation was a snap- I choose to self walk off the ship and was in a taxi to Grand Central Station at 7:30 am--Could not be smoother!! Ballrooom dancing each night in The Queens Room is a hoot to watch!!! And High Tea each day at 3:30 in the Queens Room was flawless. Tons of deck chairs at pool and prom deck Lunch buffet was great with lots of great choices and self serve ice cream machine. I would go again only if it was an offer I couldn't refuse!!! I brought on a bottle of wine in my checked suitcase and also one in my carry on bag-No questions asked!! And there was a corkscrew in the mini bar. Read Less
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