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2 Helpful Votes
Sail Date: March 2019
We took a cruise from Singapore to Dubai, on part of the QM2 around the world trip. The cabin with sheltered balcony was great and we had an ice bucket with champagne waiting for us when we embarked. The ship is beautiful and the staff ... Read More
We took a cruise from Singapore to Dubai, on part of the QM2 around the world trip. The cabin with sheltered balcony was great and we had an ice bucket with champagne waiting for us when we embarked. The ship is beautiful and the staff were helpful and efficient. The negatives for me were firstly the standard of food in the Britannia Restaurant which we were assigned to. The food was generally not prepared in a manner fitting the ship or the price of the cruise, meat and fish were dry and needed sauces, the vegetables were often hard - beyond al dente and almost uncooked, and the desserts were tasteless and unimaginative. The chefs seemed to focus more on presentation than the taste and texture of the food. We went to the buffet on deck 7 quite often which had a bigger variety of better prepared food and enjoyed it more than the restaurant. The other negative is the fact that there are two very small pools for a large number of people, the limit in each pool is 14 (I think) and there was hardly any room to move around if there was half that number in the water. As the temperatures were around 30 degrees and more, a lot of people were in and out of the pool especially on sea days. I preferred my previous cruises on smaller ships that had better food and bigger pools. Read Less
4 Helpful Votes
Sail Date: November 2018
There is ONLY 1 Oceanliner in the world like it,and its not to be confused with a cruise ship. Every day was an Event and it wasnt the locations or destinations that made the cruise special it was the the cruise it self, even the crew ... Read More
There is ONLY 1 Oceanliner in the world like it,and its not to be confused with a cruise ship. Every day was an Event and it wasnt the locations or destinations that made the cruise special it was the the cruise it self, even the crew loved sea days . Its smooth even in the Atlantic, there is a sense of occasion and dining at the princess grill was nothing short of exceptional and with a cellar of over 400,000 bottles on board the choices are plentiful and and fruitful.Every dinner was a dinner party nobody could wait to talk about the day and enjoy the evening .The rooms are spacious the staff is exceptional. I was so impressed that i booked another cruise Now before you think this is a retired persons ship, you are almost correct most have retired in there 40s or semi retired. I have travelled on other lines however if you like a more serene cruise with a sense of occasion with out screaming children this is it .sailing out of New York Harbour has history and probably the most iconic entry/ departure port in the world. The rooms are great , I have say they are better insulated than other liners so you dont hear almost anyone, the downside of this insulation is internet, it is best used in public areas or leave the door ajar. I personally can't wait for the next one, for me and probably more 80% of the passengers on board the only question is "when can we do this again.?" Read Less
4 Helpful Votes
Sail Date: August 2018
We sailed a quick 5 day last year on the Queen Elizabeth and wanted another go at the Cunard experience. We had an excellent rate for a balcony cabin, grats included via our agent's affiliation, so a good value all around. We ... Read More
We sailed a quick 5 day last year on the Queen Elizabeth and wanted another go at the Cunard experience. We had an excellent rate for a balcony cabin, grats included via our agent's affiliation, so a good value all around. We like Cunard because of the upscale atmosphere, almost no kids sailing on this itin, low key approach to onboard sales, formal nights and size of ship, Absolutely no complaints. The Victoria was in amazing shape, very clean, beautiful, no areas in need of help. Food: their buffets are excellent, so much choice, no cutting back on 'upgraded' options like smoked salmon, fish, good cheeses, etc. I am a pescatarian but never felt underfed in any way. The Britannia DR fell a bit short for us. Small portions, especially the fish & seafood entrees and the deserts were disappointing... often lacklustre, very small portions and missing visual appeal. Having said that, the chocolates/candied ginger etc served with coffee were always a lovely touch. Oh, and lunch in the DR on the last sea day was the best meal we had all week in there. We had dinner in the specialty section of the Lido. We went on Asian themed night and it was excellent. Highly recommend. Wonderful food, great service, best desert of the cruise. Nice and romantic with a table for 2 next to the expansive windows. Entertainment: was mostly a miss for us. They work their singers/dancers to the bone, with 3 different shows on a 7 night sailing, performing 2x night. The singers are ok, but not good enough to warrant several solos each over the 3 shows. We left half way through the 2nd night of the 3 but decided to give it another go on their final night (day 6) That show was better than the other 2 combined. The 3rd? night of the cruise they featured a comedian from the 60's? Somewhat famous from UK telly from years back, apparently, but as Canadians in our early 50's we thought he was dreadful. Jokes we've heard before from better performers, a ridiculous song about Viagara... ouch. Just when we'd about given up on good entertainment in the theatre space, they piled in on the last 2 nights and there was almost too much to choose from. A great men's quartet for singers, and a wonderful Australian violin player, who was actually funnier than the 'comedian'. I think Cunard need to scrap their entertainment director and start fresh. There was certainly no lack of $$ put into the costumes, they were abundant and well done, but the song choices, boring choreography and muddied themes make the production shows a sad experience. The casino was ok, but the slot machines are old and extremely stingy. What was great, as always, was the live music. Always something going on, no holding back on the budget for musicians, which definitely adds to the overall atmosphere of the ship. Read Less
4 Helpful Votes
Sail Date: July 2018
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker ... Read More
As an experienced cruiser with Cunard (34 cruises) I feel able to comment, Firstly I was travelling in Princess Grill. The cabin was fine albeit needing a new carpet or at least a good wash, the attendant was helpful and a good worker The ship itself was clean and tidy in all public areas and a credit to the brand The shops whilst shiny held a lacklustre stock but had a friendly staff to try and sell it. Standard perfumes and drink and high end art and jewellery, but a great place to spend on board credit The trip and itinerary were great, the weather hot, we didn't get off in Gibraltar since we had been there a month earlier and it was only a pitstop of a few hours . Dining experience onboard is worthy of comment, We chose not to eat in the princess grill restaurant at all, neither did we last cruise or most likely wont in the future. We see it as far too status orientated( and that's a different tale to tell!),its crowded and whilst fine dining is exciting, it takes forever, so we opted for the Lido. A great selection of help yourself, didn't always have to dress up, best soups ever and a much more casual atmosphere after a hot day out. We also ate in the Verandah on one night but it was not as good as it used to be. Service was less ( not saying bad but was not as great as it was with waiters synchronising delivery of food), food undercooked and all in all a disappointment. But will try again next cruise. Ironically that should be the eating venue for Queens Grill in staged sittings due to it being better ( we have done Queens grills before and never again!) Cunard need to change and adapt to the realisation that the world has changed and the formality that they strive to keep needs to be more flexible and not based on how much you pay or what grade cabin you are but to concentrate on all customer needs and wants and realise that the problem with that is that they change daily but cunard stay rigid Drinks are in my view overpriced as is wine in particular. Even a bottle of water comes in around £4.50 ($5.64) and the bottle size reduced from 1.5ltr evian to 1ltr. But why I am having to pay a 15% service charge for drinks even at the bar or for bottled water I am not sure nor do I like The other question is why you have to pay for alternative dining, its simply a food of the same standard as any dining room. The verandah , an exception, extra charge was introduced originally to forestall the hordes of people from eating there but now is a supplement of $39.99, that started life as $10 not many years ago and that was because it had a celebrity chef endorsement ( Todd English whoever he is). I don't know who endorses it now except me on a good day! Read Less
12 Helpful Votes
Sail Date: July 2018
First, this review is my personal opinion. This is my first time on the QM2 and second cruise ever. My first cruise ever was an inside cabin on the Crown Princess cruise in the Caribbean. For background while I enjoy cruising I would ... Read More
First, this review is my personal opinion. This is my first time on the QM2 and second cruise ever. My first cruise ever was an inside cabin on the Crown Princess cruise in the Caribbean. For background while I enjoy cruising I would not consider myself a diehard cruiser. Also, if something is really subpar I will say so. I do not think the QM2 is subpar in any way for a mass market cruise ship. A Note on the Weather: We encountered fog on the way up and back. You might want to check to see if this is normal this time of year for this itinerary and decide for yourself if this would affect your enjoyment. The seas were generally calm. A bit of excitement: On the way north a passenger got sick and a US coast guard helicopter landed on the top deck to pick them up. I didn’t think there was room up there for a helicopter but apparently there was. Bottom line: We liked the cruise and would consider the QM2 for another cruise however my biggest problem was the price. I thought the $300 per person per night for a Britannia class obstructed view balcony cabin was not justified by the value received. I don’t feel cheated, just that it was a little overpriced. I would probably consider the QM2 for a transatlantic return to the US or possibly some other itinerary. More extensive review: This is a mass market cruise ship and so I review it as such. After 2 cruises I have learned that on cruises the attitude and how other passengers act very significantly affects your enjoyment of the cruise. If the other passengers are loud, obnoxious, rude and do not dress appropriately they can ruin your cruise. On the other hand if the other passengers behave appropriately for the cruise then you can have a better time. On this specific cruise I think the majority of passengers dressed and behaved appropriately, even the children. In my opinion, based on this cruise, the QM2 is appropriate for passengers wanting the following type of cruise: • a nice calm relaxing vacation, e.g., to destress, read a book from their extensive shipboard library • low key • dressing for dinner • ballroom dancing • afternoon tea • trivia contests • sipping a cocktail or glass of wine in one of the many bars or by one of the pools • enjoying a lecture on weather or whatever else is being discussed or maybe taking a class on fencing (personally I would have liked to try the fencing but never quite made it to the class) While most of the passengers were older there were younger passengers and some children a few of which dressed for dinner. I thought I saw a five year old in either a dark suit or tuxedo on formal night. If you enjoy the following I suggest you find a different ship or you will be wasting your money, will not be happy, and annoy other passengers: • drink a lot and get drunk • be loud and party (this is not a party ship, even on the Crown Princess cruise which skewed older there were more 20 and 30 year olds who discoed and drank more and were loud) • want to wear casual clothes at dinner • want water slides, rock climbing walls, etc. The food: On the whole I thought the food was fine. We ate most dinners in the main dining room (MDR). This is not a five star or Michelin rated restaurant in a large city. However, overall the service was excellent and I though the meals we had were Ok to very good considering the number of meals they serve. We had a 2 person table at the early seating which we requested when we booked the cruise. There is a dress code at dinner. I saw the crew turn one person away who was not properly dressed although I did see someone who was not properly dressed sneak in. As I stated before, if you do not want to dress for dinner (men wear jacket without tie on informal nights) you should probably pick a different cruise, you will be wasting your money on this ship. We also ate breakfast twice in the main dining room, once in our room, and once at the buffet. The breakfast in our room was very enjoyable, came on time and hot, same with the MDR. We didn’t particularly care for the buffet, the food was not necessarily bad. It is just that it gets crowded, can be hard to find a seat and generally reminds me of the buffets they have in US casinos in Atlantic City and Las Vegas. The one nice thing is it is open early if you need to get to an excursion and we found our way there at 1 AM one time and they still had a small selection of food available (some hot). For lunch I didn’t think the menus in the MDR were up to par, we never tried it. We did have lunch in the Golden Lion Pub on embarkation day (really glad we chose to go there instead of the buffet) and one other day. It can get crowded in the pub for lunch when it first opens so get there early or wait for a seat. It is a limited menu however, we very much enjoyed it and the atmosphere. They actually had some beers that had to be hand pumped out of the barrel. They let me sample a beer or two before I purchased, very civilized. They had 2 dart boards in the back and they play trivia here. They also serve a small selection of hot snacks and deserts in the Carinthia Lounge for breakfast and lunch. Given its proximity to the buffet at breakfast or lunch you can grab something in the buffet and from the Carinthia Lounge to round out your meal. The QM2 also has a proper afternoon tea in the Queens Room. We tried it once and it was very nice. Actually they do a very nice afternoon tea on the Crown Princess (my wife thought they were equivalent to the QM2) however it is much more crowded on the QM2 compared to the Crown Princess so they line up early on the QM2. On the QM2 they had a selection of teas (you can purchase champagne by the glass), finger sandwiches, scones with what they called clotted cream (I am not really sure it was true clotted cream although it tasted fine), and other nice deserts. They had chamber music during the tea. They also have scones etc. in the buffet which you can grab and enjoy out on the promenade if the weather is nice (the buffet and the promenade are both deck 7). Bars and night clubs. There are several bars on the QM2. Most of the bars have some form of live music or entertainment at various times of the day and evening (e.g., piano player, harpist, jazz band, rock group). For some reason they close the shades in the Commodore Club at sunset, wish they didn't. I thought the live music was on par with the Crown Princess. I think the Carinthia Lounge is the place to go if you want to try ports. I did a port flight there. In general I thought the cocktails in the bars were properly made and reasonably priced by US large city standards. Way better than the cocktails on the Crown Princess, maybe because they do not do drink packages on the QM2 for Britannia class. I tried a couple of mixed non-alcoholic beverages (smoothies, mock tails) that I thought were quite good. They have wine by the glass which we tried, it was OK. It is probably less expensive to buy wine by the bottle which they will supposedly hold for you until it is finished, another passenger told us that this is what they do. You can also bring your own wine onboard and consume it in your room for free which we did (supposedly you can pay a corkage fee and have it in one of the public venues, we didn’t try this). We also brought our own bottled water and soda on board, it was not inconvenient for us to do this. There is one location on the ship that I would consider a night club, it is G32. We looked in but did not stay, they had live music at night. Seemed nice and there were people there. The big thing about the QM2 is that they have a real ballroom for dancing (fox trot, waltz, tango, etc.), the Queens Room (proper dress required). The dance floor is relatively large. They have live music from a good band at certain times of the evening. Even if you don’t dance it is worth going there to watch other people dance. Personally, even if you are younger I would suggest trying to learn a little ballroom dancing, you might hate it however you might also like it. Personally, while some may consider it heresy, I would suggest to Cunard that they add some line dancing in the ballroom for the younger crowd, you DO NOT have to nor should you reduce/eliminate the dress code for this. The ship as a whole. I thought the ship as a whole was nice. I thought the ship itself was on par with the Crown Princess however, my wife really liked the QM2 better. A lot of time on the Crown Princess they are trying to sell you stuff. The pools were nice and one of the pools (Pavilion Pool) they will close the glass cover when the weather is inclement so it can still be enjoyed. I think they have live music by the pools at certain times however we didn’t see it. Other things we did on the ship. Saw a planetarium show, it was nice (you need to get tickets in advance). Saw a 3d movie in Illuminations. Played trivia in the pub one evening. Saw the show in the theater first night out, it was fine, not spectacular. Watched a lecture on the weather which I enjoyed. Listened to a ghost story in Carinthia Lounge, it was OK but should have been done later at night when it was dark. Took a book out of the really big library, for a ship. Walked the promenade a few times and sat out on deck a few times. Really liked the promenade. Tried shuffle board. One thing I did miss that they have on the Crown Princess is outdoor movies however I assume that they don't have this because it is more appropriate to the Caribbean as opposed to the itinerary that the QM2 usually has. Service overall was very nice everywhere. Shore excursions. As a whole we really didn't care for Saint John (not that much to do) however I did enjoy the Fundy Coastal Photography tour. I like and always have liked Boston, we are about a five hour drive from Boston.. Didn't do any of the ship sponsored tours, didn't need to. I did like that Cunard provided a free shuttle to and from a center of Boston. We could see some fireworks from the upper deck and other passengers chose to watch the fireworks there however you are pretty far away and do not have the same experience as if you are up close. We live near Brooklyn so we just drove there and left the car until we returned. If you have never been to New York before and your cruise either starts or ends here I strongly recommend allowing at least 2 to 3 full days to explore he city either before or after your cruise. Disembarkation was fine however embarkation could have been organized better. Read Less
4 Helpful Votes
Sail Date: June 2018
We have sailed several times on both the Queen Elizabeth and the Queen Victoria. There is very little difference from one to the other and we feel completely at home on each of them. However, if we did not like Cunard's itineraries ... Read More
We have sailed several times on both the Queen Elizabeth and the Queen Victoria. There is very little difference from one to the other and we feel completely at home on each of them. However, if we did not like Cunard's itineraries we would find another line. While we had visited Baltic States before what whet our appetite were stops at three new countries; Riga in Latvia, Klepedia in Lithuania and lastly, Gdynia in Poland. In addition the ship was stopping at a little known Swedish island, Visby. ( This port was perhaps the highlight of the cruise in that it was such a complete surprise; dating from Medieval times it has a tiny walled village which delighted us) Generally the cruise was a pleasure as is every Cunard cruise for us. There are some little things that we would change if we could but, as always, we booked another cruise while on this one and we will look forward to it. One drawback for us was the shore excursions. My husband has limited mobility and there are not enough tours geared toward easy activity. I realize that this could be due to the ports that we visited. There were narrow cobblestone streets in most of them. A plus for me on Cunard is that in the past there has always been someone from the crew backing up the tour guide so that if one has any problems one can fall back on that person. I would have thought that this was especially needed in ports that Cunard had not visited before but, unfortunately, this did not seem to be the case in one of our ports, Gdansk Our tour to Gdansk was a disaster and there was no backup person. We almost got separated from the group. Part of the problem was a very young child who cried continually into the city ( about an hour) so that it was hard to hear the tour guide's instructions for the meet up after doing Gdansk on our own Read Less
1 Helpful Vote
Sail Date: April 2018
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and ... Read More
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and singers for ballroom EVERY NIGHT before and after dinner! Their shows are not as great as Royal Caribbean, but everything else -- service, food, rooms, excursions, etc -- was just wonderful! (they don't really cater to children in any big way) If you like ballroom dancing every night along with a wonderful cruise, Cunard is the place to be! Doesn't matter which ship you choose, you will luv it! They often run specials so watch for them! You won't see them on any of the discount sites though since they usually sell out on their own! (If you get motion sick, use the Queen Mary as she is not a cruise ship, but an ocean liner, and handles rough water much better than any of the cruise ships on any line) Read Less
7 Helpful Votes
Sail Date: December 2017
This was our 6th cruise on the QV and the 2nd New Year trip to Amsterdam. We travelled down to Southampton on the 28th Dec and stayed at the Holiday Inn Express just off the motorway and Ideally suited to get to the West Quay shopping ... Read More
This was our 6th cruise on the QV and the 2nd New Year trip to Amsterdam. We travelled down to Southampton on the 28th Dec and stayed at the Holiday Inn Express just off the motorway and Ideally suited to get to the West Quay shopping centre for a bit of retail therapy before embarking the ship. We were pleased to see the ship berthed at Ocean Terminal. We arrived at noon and were processed fairly rapidly but had to wait again to go through security as the ship wasn’t ready to take on passengers. The wait wasn’t too long though - our cabin, Deck 1 outside midships was ready and waiting for us. We dumped our stuff and went to the lido for lunch before it got busy - the ship was full and the Lido the only place to eat if you are not in Grills. The ship was still decked out in its Christmas Finery and looked fantastic. This was our first time back on the QV since her refit. The new wall mounted flat screen TVs are a great improvement. And at last Cunard have put in tea and coffee making facilities in the cabins. Hemispheres is now the Yatch Club and Britannia Club dining is now available for those who want to pay the extra. She does look a little drab in parts though - but not in the main passenger areas. Before we left S’ton, and just after muster stations, Commodore Rynd announced that due to the high winds and sea state we would not be going to Bruge but heading straight to Amsterdam to up our chances of getting into Ijmuiden and the North Sea Canal. This turned out to be a good call. There was a force 8 blowing for most of the journey over to Amsterdam. The QV proved to be very steady given the weather conditions. This gave us an extra sea day to relax. Very welcome after a busy Christmas. We were disappointed not to visit Bruge but I have visited Bruge on a number of occasions inc a long weekend (which I would recommend to give it justice). We took the opportunity to lunch in the Verandah Restaurant. It costs $20 but we think it’s worth it. It was already fully booked up for Dinner throughout the trip. I attended one of the guest speaker presentations - it was OK. It was interesting to hear a barrister talk and how Programmes such as Judge John Deeds give such a false impression of how the law works. We arrived in Holland about 9pm ships time (the QV stays at GMT throughout the trip). It takes about 3 hrs to get through the lock and North Sea Canal into Amsterdam - but lovely calm waters. On New Years Eve We breakfasted in the Britannia Restaurant where we took most of our meals. We then set out for the railway station that is a short walk away from where the ship berthed. We decided to visit Delft as it was a miserable day weather wise and we have “done” Amsterdam on numerous occasions before. There are regular trains to Delft, a lovely little city famous for its pottery and the home of one of the Dutch masters Vermeer. It takes about an hour to get to Delft and cost €26 return each. The journey takes you to the Hook of Holland. You really get a sense of how low lying Holland is and how vulnerable to the North Sea. The Vermeer exhibition is worth a visit if you are interested in how Vermeer worked with light and texture. We arrived back on the ship at 5 ish. Grabbed a scone or two from the Lido and relaxed with a drink before getting ready for New Year’s Eve Celebrations. The QV is much more a party ship on the 5 day trips. The average passenger age must drop by a half. I think there were more people from Japan, Germany and the USA than I remembered from the trip we did 2 yrs before. Everyone I saw was glammed up and the ship and it’s occupants looked fantastic. There was lots going on all over the ship. We watched the Dutch New Year fireworks at 11pm ships time. The Dutch had been letting off fireworks throughout the day and it really goes ballistic at midnight with displays taking place everywhere you look. This time there was literally our own display just off the bow of the ship - amazing. Luckily it had stopped raining too so there was many of us out on deck watching the show with lots of oohs and wows. We then celebrated GMT New Year with the Commodore and ships company in the Atrium and a Champagne Waterfall followed by a boogie in the Yacht Club. We left Amsterdam at 9am on New Year’s Day. This was the first time we had traversed the North Sea Canal in day light and was quite interesting. We ate in the Verandah restaurant again and had a fantastic view of the scenery and lock. We were heading for Cherbourg so effectively another sea day and another very relaxing day - busy doing nothing. We went to the show Hollywood Rocks that we enjoyed. The standard of singers and musicians throughout the ship is fantastic. It’s what sets Cunard apart for us though on a completely different level Thomson/Marella’s Entertainment teams are also second to none. The weather in Cherbourg was dismally wet and windy - but this is winter in the North Sea and Channel so our expectations were not high. We wandered the town, bought wine in Carrefour and returned to the ship. We were told by the Commodore that the weather would be very poor - storm force 10 with 9m waves. He would hug the French coast till 10.30 pm then make “a run for it” my words not his, The winds would be hitting us broadside so to expect some sudden movement and keep fingers away from doors! And so it proved. The QV handled the storm very well. We had chosen midships and deck 1 as it’s the most stable part of the ship and apart from the odd bump it was not an uncomfortable night although the noise of the waves hitting the ship was quite loud - the downside of being so low. However we did suddenly list to the left and kept listing for quite a long time before gradually righting. It certainly sent things flying off shelves - a reminder that we are not in a state hotel. We learnt next day we had a 7 degree list. The high winds in Southampton also meant we were unable to dock at the Ocean terminal where our car was - coaches therefore would ferry us back to ocean terminal. Disembarkation was reasonably straight forward though having to wait for coaches delayed our journey home by an hour but at least we were all safe and sound. A very enjoyable trip. In general. The cabin was well looked after by our steward, the food and choices were excellent, we only saw one show and that was very good. It was reasonable value for money. I would recommend the Verandah lunch if you are Britannia Class Cunard’s drink prices are getting very steep and worse for us sterling using Brits - the service charge on drinks is an American habit that is not necessary. A free glass of bubbly at midnight would have been graciously accepted especially as Cunard changed its World Club criteria from 5 + night’s to 6+ night’s just before the 5 day cruises took place - so World Club members didn’t get a cocktail party and us platinum members didn’t get a wine tasting or priority embarkation. We didn’t take any excursions as happy to do it ourselves. Would we do it again - there are other places to celebrate New Year we’ve yet to try. Read Less
4 Helpful Votes
Sail Date: December 2017
We sailed over New Year’s Eve, out of Southampton, with family & friends. This was our first time on Cunard. Windstar, by far, remains my favorite. We stayed 2 nights pre-cruise in London, it was a good choice. The ride to ... Read More
We sailed over New Year’s Eve, out of Southampton, with family & friends. This was our first time on Cunard. Windstar, by far, remains my favorite. We stayed 2 nights pre-cruise in London, it was a good choice. The ride to Southampton was almost 2 hours. Embarkation was smooth and trouble free. The ship itself was very nice. It was a bit glamorous and was still decorated for the Christmas holiday. All public areas were very clean and the ship itself is spacious. It was larger than I expected. The cabin seemed to be of almost standard size compared to other cruises, but had a very small bathroom – 1 sink, and a tiny shower. I found the number of electrical outlets to be adequate for us. The bed was very comfortable with extra pillows (5). Closet space was tight. There were plenty of bars on board, including an English Pub and a Gin Bar. Entertainment was fairly respectable: top floor had a piano player in one lounge, and then a live band mixed with a disc jockey in the dance room next door. Occasionally there was a Harpist or a quartet in the main lobby. Also the orchestra would play once in a while in the Queens Room. There were 2 shows each night in the Main Theater. I’d give each venue and performance a 4 out of 5 rating. Something I thought was interesting – one show was called Hollywood Rocks. They performed some song & dance from Hollywood for almost an hour, then ended with 7 Abba songs (which was the best part) … but Abba has nothing to do with Hollywood. The main dining room was very nice – good menu and very good service (incredibly speedy service from my experiences with main dining, and always with a smile). The buffets were always good but especially the New Year’s Eve midnight buffet (however, I missed it, but my travelling companions went on and on about how nice it was). The New Year count down was great. We were in port in Amsterdam for the midnight count down(11pm ship time) & an impressive fireworks display, then down to the main lobby for the ships countdown(midnight ship time). Cunard did it right; providing multiple venues on board to choose from. We chose the Queens Room where the orchestra was playing. Count down, hats, noise makers, balloon drop, and glasses of Champagne were provided. The casino was lively and the dealers made it enjoyable. The casino used American dollars which surprised me. Due to poor weather our stop in Belgium was cancelled, creating a 2nd sea day. We had 2 activities pre-booked for Bruges via the internet, confirmed 3 weeks prior to the cruise. We lost both with no refund. My advice would be – Do Not pre-book anything unless it’s through the ship itself. The other 2 stops were interesting - Amsterdam & Cherbourg. However …. The ships staff seemed to be put out – especially the bar staff at the Pub. Wow, these guys were terrible. They were always grumpy with a short attitude. With the other staff it was hit or miss with how we’d be greeted and treated. Maybe it's just the British attitude, I don’t know, but I certainly didn’t like it. The daily activities were hit or miss too – people would show up, but the event might be cancelled, you just never knew. The fellow passengers on Cunard were ok, but a little stand off-ish and boring. Dare I say "non-adventurous"? We are used to warm weather cruises, to destinations like the Caribbean and Mexico; usually with Americans, and I’ll say that Americans are much more enjoyable to be with. Dressing up in the evenings was very nice, our group enjoyed that, with Tuxedos and formal gowns for New Year’s Eve. Another cruise on Cunard? I might be talked into it one day. But my next cruise will find me back on Windstar. Read Less
2 Helpful Votes
Sail Date: September 2017
This was our 6th voyage aboard. First since the Re-Mastering in 2016 . The Service and general ambience continued very good as expected . Dining also was as good as it gets. Kings Court improvements were well received by most . ... Read More
This was our 6th voyage aboard. First since the Re-Mastering in 2016 . The Service and general ambience continued very good as expected . Dining also was as good as it gets. Kings Court improvements were well received by most . Caronia Lounge was also a big improvement over the old , very underutilized Winter Garden. I was suprized that the cabins added on deck 13 seemed hardly noticeable and loss of that rarely used wading pool and bar were not missed. Cabin TV's and Hot water pot were a nice improvement. Now a few big negatives as far as we are concerned. Reducing the Casino size to make room for more cabins , I feel was a mistake. The congestion at popular casino times , turned us off from using it. Transfering all that interior space that use to be the photo gallery , making it into a hardly visited permanent Art Gallery , is a shame. The Logo Store has been reduced to a small corner of a larger store . Tiny selection of Logo items , Logo clothing , etc. Godiva Candy shop seemed seldom used . Planetarium had only 2 different shows for this 7 night cruise and 1 was broken , so it was the same 1 show every sea day.(why not just substitute an older show ?) Read Less
19 Helpful Votes
Sail Date: September 2017
An amazing experience. Crossing the Atlantic Ocean on a true ocean liner is the only way to go. Never want to fly across again. Everything was wonderful and exceeded our expectations. However, we'd researched ahead of time and ... Read More
An amazing experience. Crossing the Atlantic Ocean on a true ocean liner is the only way to go. Never want to fly across again. Everything was wonderful and exceeded our expectations. However, we'd researched ahead of time and knew what to expect-horrible food! If we hadn't known this heading into the crossing we'd have been very disappointed. Food quality aside, the ship and its entertainment and enrichment activities were superb. The high evening dress standards and formal nights were such more enjoyable than expected, very special indeed. Music onboard is seconds to none in the cruise industry. We were fortunate enough to have the British National Orchestra performing on our crossing. Stick to the main dining room or Grills for all meals, they are the least bad option. The buffet is TERRIBLE, so, so bad... Wine list is extensive if a bit over priced but not badly so. Extremely comfortable bed, pillows, and linens. Excellent service all around once onboard ship. Great spa and fitness facilities. Read Less
28 Helpful Votes
Sail Date: July 2017
We took the five day Independence Day cruise on the Queen Mary 2 in July. Overall it was a good cruise. We sailed in a Britannia Club cabin on Deck12. It had a nice balcony and fairly good closet space, although one closet was deep and ... Read More
We took the five day Independence Day cruise on the Queen Mary 2 in July. Overall it was a good cruise. We sailed in a Britannia Club cabin on Deck12. It had a nice balcony and fairly good closet space, although one closet was deep and hard to access the full depth. The shower had a hard time with constant water temperature and had a shower curtain rather than a door; a door would have been a step up. The room was made up twice a day although one evening we were down a hand towel. We got chocolate each night. We thought dining in Britannia Club was a real plus. Having the same table and staff for each meal allowed for better service. Being able to decide on our own when to eat as opposed to first or second seating was a plus, too. We thought the food was really good and the French toast at breakfast was a real treat. Wine service at dinner was good with lots of selections by the glass or bottle and a sommelier to assist. Unfinished bottles can be kept for future dinners. We went to a couple shows and they were ok. The Purple Haze band that plays around the ship was good. The casino was good early on at the blackjack table, then they raised the minimum bids partway through the cruise so we just cashed in our chips. We tried the buffet at lunch a couple times and the food was good but the arrangement was confusing. The service at the bars was mixed. The champagne bar and Commodore Club were good; the Chart Room was slow. The BBQ flatbread in Carinthia Lounge was quite good. We did the special wine tasting lunch on the last day and the food and wine were very good. It took about two and a half hours though, so we thought it could've been a little quicker. The ship can be a little hard to navigate. There is a lack of symmetry on port and starboard sides and some hard to find areas, such as the scenic elevator and the bridge viewing area. Embarkation was very slow. We were in line about an hour and a half. It seemed they needed more people processing passengers; a number of windows were unstaffed. There were also big lines on board for clearing US immigration on our way back to Boston. They gave us cards to indicate we cleared immigration but then nobody asked for them when getting off. In Halifax we docked near the boardwalk so getting into town was easy. We went to the Maritime museum, which was very good. In Boston, they ran shuttles into the Faneuil Hall area which was convenient. The ship was in a good location to watch the fireworks on Independence Day from the top decks. Disembarking was fairly easy. We did self walk-off and got off early. Overall, a four star cruise. Read Less
11 Helpful Votes
Sail Date: October 2016
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the ... Read More
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the plane due to a technical fault with the baggage hold. Then the same at Barcelona, more buses from the plane to the terminal as the plane was way away and there were also lots of steps. To top the lot, the transfer coach from the airport to the ship would not let us take our bag with all our valuables onto the coach as they said the bag was too big. Surely Cunard should advise what size the bag needed to be. Nobody took it off us on the way back!! We had all our money, jewellery, computers, iPad, kindles and didn't want to leave them in the hold so we had to get a taxi - 39 euros !!!! Nice start. Wouldn't book the flight ever again with Cunard or any of them for that matter. First time we did and it is the last. We usually arrive the day before and get a hotel with the saving on a cruise only basis. We took 3 cases going - paperwork said 23kg in weight and NOT how many pieces. On the way back at check in - Titan tried to charge us for a 3rd piece of luggage. Nobody said anything on the onward journey. We refused and they said they would make an exception!! Be careful. Apart from that we had a lovely cruise. Food in the Britannia was good, (beef wellington was lovely), Verandah - need to check the menu, we didn't and wish we had. The lamb made up for it and was really good. The Lido Alternative 'Coriander Night' was a bit disappointing and the 'Prime' night was just ok. Entertainment was good but nothing amazing. Staff were really nice. We used the Spa for one day which cost 35 dollars each. That was lovely. Don't bother with the hairdressers. Rip off. I booked for a blow dry and the price is 'from' $35 depending on the length of your hair. She said mine was medium. When I got to the till I was charged for long hair and it was $56. A big difference. It was as flat as a fluke and washed it the next day anyway. Never seen such a hash of bingo in all my life. Not the usual bingo tickets and everyone was making false calls. Pillows and bed were very very comfortable. We had a balcony mid aft 6127 nice room. Drinks are very expensive - $12.95 dollars plus 15% service plus 10% spanish tax for a glass of wine. $40-50 for a bottle of wine at the dinner table. I did manage to find a bottle of Picpoul de Pinet (french dry white) which was nice for $35. Again plus 15% plus 10% tax as we went from Barcelona. They have to add Spanish tax. Lovely ship and lovely cruise. Would go again but not using their transfers. Read Less
8 Helpful Votes
Sail Date: October 2016
Length and time of the year means little or no chance of children on board. Britannia balcony cabin on deck 5 toward the front was ideal for us and as we did not intend going ashore too often we were well placed for the ships facilities ... Read More
Length and time of the year means little or no chance of children on board. Britannia balcony cabin on deck 5 toward the front was ideal for us and as we did not intend going ashore too often we were well placed for the ships facilities and reasonable vantage point to view our entry into and out of ports. We are very regular travellers with Cunard, we are Diamond level, and we are disappointed at the extortionate price of drinks even before the 15% service charge is added and a further 10% when in Spanish waters!! All other activities now mostly carry an additional nominal charge from $150 to €15 The daily programme is mostly filled with tasters for the Spar so they can sell products and treatments at enormously inflated prices! As a result of the pricing policy the Captains, World Club and senior Officers parties have become a mass scramble for a free drink The ship now bears all the indications of grabbing margin at any cost, The White Star service which Cunard believe they are delivering is no longer there Evening entertainment is at best reasonabley good but never top rate or excellent Every seat everywhere on the ship need reupholstering they have all sunk! Harsh words but very very true and echoed by all our fellow passengers, Cunard really need to take notice of the views of Britannia level customers, where the volume and growth potential is and stop pandering to the Grills passengers Read Less
15 Helpful Votes
Sail Date: October 2016
It was on my husband's "bucket list" to cross the sea on a real ocean liner, and this is the only one sailing today. We also love to ballroom dance and were intrigued to try "the largest ballroom at sea". We ... Read More
It was on my husband's "bucket list" to cross the sea on a real ocean liner, and this is the only one sailing today. We also love to ballroom dance and were intrigued to try "the largest ballroom at sea". We travelled for a special event (landmark birthday) on a westbound crossing, Southampton to New York (7 nights). We enjoyed the QM2. Particularly making the crossing from the UK to North America, it was very moving to think about the history of immigration and how much more challenging the sea travel was in days gone by. Cunard is very focused on their history and we were kept continually aware of it; the ship itself has big posters up in all the hallways about the history of ocean travel (for example, at one point they transported a champion racehorse for a prestigious race in the US; he didn’t win!). That whole experience of reliving the past was definitely a highlight, and it was enhanced by the rather old-fashioned formality of the ship (dressing up every night!). They take the dress code very seriously so you need to bring on more luggage than we are used to doing (men: 3 nights in dinner jacket, 4 nights in suit or sport coat; ladies 3 nights in evening gown & 4 in cocktail dresses. No reprieve even the night before you disembark. Very limited places you can go in the evening if you don’t dress – really just the buffet and one lounge). The other highlight for us was the ballroom dancing. Crystal is pretty good for this (way better than any other line/ship we’ve been on), but cannot hold a candle to QM2. So if you are keen to dance on board, definitely try Cunard. The dance floor is much larger and rectangular so much more like dancing on shore and it’s so much easier to follow the “line of dance”. They have 2 orchestras that play for dancing and they are both very good. Their regular dance band plays “strict tempo”, which is important for ballroom. They are also kind enough to announce every dance, which is helpful when 50% of the passengers are Brits who dance “International style”, and we are “American style” dancers who don’t actually do the Quickstep normally and could confuse it with a very fast Foxtrot. Travelling in “Queen’s Grill” class is quite luxurious. Since we never spend much time in the cabin, we would never spring for a “named” suite and have always had standard cabins, usually but not always with a balcony. The “standard” Queen’s Grill stateroom is bigger than anything we’ve had before, even significantly bigger than Regent’s very generous cabin space. There is a designated sitting room area, a walk in closet, and a sort of “kitchenette” area. The butler and concierge service was very nice too although many of the things they promise don’t practically happen (eg. packing/unpacking/drawing a bath/etc) – presumably you could ask for these things but it would feel pretty pushy and you’d have to make quite an effort (we didn’t meet our butler until dinnertime the first evening, when we’d already unpacked). So I do think they tend to overpromise these roles. I wouldn’t pay much for them, but it was nice (our butler was a lovely person). As for the Queen’s Grill itself, we really didn’t understand the big deal. It’s a fairly boring room, the food and service were fine, but the food on the ship in general is very conservative and a bit boring for our palates. They make a very big deal about being able to order “off the menu” but we didn’t see this in practice. The first day DH just wanted a simple salad with tomatoes and cheese and the initial answer was “no we can’t do that”. We pushed (gently) and he eventually got a plate with some sliced tomatoes and thick slices of cheddar which you couldn’t really call a “dish” per se, but it was fine. They have a number of “fancy” dishes ON the menu that they ask you to order at least one meal before; I took advantage of this one night and had a very good lobster thermidor. But we didn’t see anyone getting some delicacy conjured out of thin air the way their brochures (and postings on the Cruise Critic Cunard board) would have you believe. It may be that this has changed since Carnival took over. In fact, the Britannia restaurant is a more attractive dining room. The downside there is they have 2 set seatings. They have “Britannia Club” which gives you the flexibility to dine when you want, but I wouldn’t go for that (unless the flexibility is really important), as it’s in the least attractive part of that room. I had a quick peak into the Princess’ Grill which looked about the same as the Queen’s to me, though DH thought the décor was even more BLAH in there. There are surprisingly few legitimate dining options for such a big ship. They have a “Boardwalk Café” out on deck which was never open during our crossing (I suspect they use it mostly when the ship is cruising in the Caribbean or other warmer places). The buffet (King’s room) is a truly awful place; even my DH agreed and he is far less anti-buffet than me. We had breakfast there once and the selection was surprisingly poor; lots of savouries but nothing like pancakes/French toast/waffles (which you could get in the main dining rooms). It’s noisy, chaotic and there is a smell. Really not appealing. They have a section where they do an ethnic “bistro” meal in the evening but it doesn’t vary much from day to day, and we hated the room, so we never tried that. We did try the alternate restaurant Verandah - it was fine but equally “MEH” to the Queen’s Grill and the experience really wasn’t that different so why pay an extra $70 for dinner there? The only really unique option for eating was the Golden Lion, which offers a very limited pub lunch from 12-2:00; it’s the one place on the ship that has an actual “theme” and feels like you really are somewhere (in a pub). We had to try twice to go for lunch, however, because sports fans tend to park themselves there all day to drink beer and watch soccer, so even though they are not eating lunch, they block the seats so no one else can. We strategized and went at 11:30 one day and that worked; the food is actually really good and unique from what is served elsewhere on the ship (fish and chips, steak & guiness pie, curries, etc). We also had room service breakfast several times and that was really a nice treat. The entertainment was pathetic compared to Crystal. They had about 6 graduates of RADA (Royal Academy of Dramatic Arts) on board, and the workshops they did were very fun, so that was a highlight. Otherwise, every day we’d get a newsletter with tons of activities but there was NOTHING that was of interest to us. We attended 2 lectures, one political one that my DH said was pretty good and one about the Queen which was pretty boring. Most of the topics were very esoteric (history of mining in Britain? Police chiefs I have known?....). We tried one of the dance lessons but it was only “OK” and the room was way too crowded. In the evenings, we danced and that was terrific. The instrumental musical performers around the ship seemed fine though nothing was really too exciting. We tried going to one of the production shows and it was even more cheesy than the usual cruise ship standard, AND the sight lines in the Royal Court theatre are absolutely AWFUL (unless you show up way before the show, you end up sitting behind a pillar, behind the band set-up or off to the side of the thrust stage – it’s just not worth it). We went to the planetarium shows but they are not anything so great. We love to be outside and walk on the deck. This ship is great for that, but the weather on an Oct. transatlantic isn’t ideal. We had 2 good days, not too windy and nice to be out (in a winter coat, hat, gloves) but most of the rest of the time there were closures due to high winds and/or rain. We still did some walks but it’s a lot less fun. The outside pools/hottubs were open but rarely used (the hot tubs were not hot enough to get into when it is cold outside! Luke warm at best). So again, maybe better utilized when not in the North Atlantic. There is a very tropical small indoor pool area that seemed to be a favourite for a lot of people; it was fine. The first day we saw lots of dolphins from deck but after that we were way out to sea and didn’t spot any sea life. So, though we generally like a lot of sea days…. Maybe not so much on the North Atlantic. There was some motion which seemed fairly normal for the crossing so those very worried about seasickness might choose elsewhere to sail (we have iron stomachs). One unfortunate thing is that they sail into New York at 4:30 am in the dark – you’d think with only one port to sail into, they could time it so people could actually see! The view from deck waking up in Red Hook is pretty spectacular though as you look right across at the Statue of Liberty and Lower Manhattan while you have your last breakfast. (ps – Southampton is a very industrial, unattractive port. We still enjoyed the “sail away” but it doesn’t hold a candle to so many others we’ve experienced in warmer and prettier places!). There are about 4000 people on this ship (2500 passengers and 1500 crew/staff) and you notice it when you embark/disembark. Grill passengers get prioritized but there was still some sitting around getting on; must have been horrible for others. Disembarkation was a nightmare for everyone - it took about 10 min to walk off the ship and get our luggage, but 1.5 hours to get through the US immigration lineup in Red Hook and the staff in there were NOT managing things either efficiently or pleasantly. As horrible as leaving the ship at 7 am sounds, if you can possible do the "self-handle" departure option (where you carry off your own luggage), definitely do so. Being Grill class doesn't help (much) when disembarking because US customs doesn't care (nor should they; but they should be way more organized for EVERYONE). Finally, though our agent informed them my DH was having a landmark birthday and Cunard sent him a "happy birthday" email, there was no recognition at all given on board the ship, and none of the little extras such as a cake that we have experienced on other lines. So, overall we enjoyed, it was pretty much what we expected (great dancing balanced the otherwise boring entertainment), only the food was a little disappointing (good – just a bit boring). Glad we did it. Not going to be chomping at the bit to sail with Cunard again but would encourage those interested to do it “once”. Would do again if we had a reason (eg. transporting a pet in the kennels, bringing back a lot of shopping from London, traveling with someone who wanted to try), but probably wouldn’t repeat a 2nd time as a holiday. Definitely prefer Crystal (and Regent and Oceania and Star Clippers). Cunard is better than Celebrity and Carnival, at least in Queen’s Grill class. We felt that even with the free upgrade to Queen’s Grill and complimentary drinks package (drinks package is a very good deal), it was expensive. Read Less
17 Helpful Votes
Sail Date: September 2016
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked ... Read More
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked a Q3 Penthouse Queens grill suite as soon as bookings opened. Pre-cruise customer service was poor. The email query facility was withdrawn with no explanation so all enquiries had to be made to the contact centre which was woefully understaffed (on several occasion I had to wait for nearly an hour). At the time of booking, we were told that our preferred stateroom was only available to those on cruises of 14 days or more, though in a follow up call some months later we were told it had been freed up so we were able to swap. The cruise Personaliser was made available early but we did not receive an automated email advising us and the Website was regularly down so by the time we could access the Verandah restaurant was already sold out for my husband’s birthday. Travel and embarkation. We felt it would be safer and smoother to ask Cunard to arrange. Charter flights exclusive to Cunard were via Titan. Very poor experience on a par or worse than most cheap bucket and spade flights. There was no facility to pre-book seats, though at check-in we had pre-allocated seats which were good. Choice of two free sandwiches on board (same selection both ways) with tea and coffee served in plastic cups. Lots of confusion over the transfer but ended up sharing a minibus with another couple. Return journey was worse. Transfer was by coach which seemed a bit penny pinching and the check-in desks were woefully undermanned when all the coaches arrived together (took around an hour). We didn’t get the usual embarkation photos and the response when we asked about this the next day was “we were there for the first 400 people but you must have been one of the 200 who embarked after 1600”. Itinerary. To be fair we covered all the scheduled calls (Barcelona, Corsica, Monaco/Monte Carlo and Pisa) just not in the pre-arranged order to avoid a tender in Monte Carlo. Not sure why this was done so late (9 days before our embarkation). We lost one day at sea due to a lay over in Ajaccio which did not merit the extended stay; conversely so much to do in Monte Carlo but we departed in the early afternoon instead of midnight. I had to cancel and rearrange a special lunch ashore for my husband’s birthday. The itinerary change also meant that we sailed through the Straits of Bonifacio (between Corsica and Sardinia) three times instead of once. Stateroom. Q3 Penthouse stateroom pretty much as per floorplan and description. Lots of storage. A bit cramped round the wardrobe but wasted space elsewhere. Not sure it was worth the extra money compared to a Princess Suite. Both gave you access to single dining, dedicated Concierge Service and the separate Grills lounge and sun deck (the cushioned sunbeds were really comfy and staff on hand to deliver drinks and complimentary fruit skewers, ice cream etc). Dining in Queens Grill. Not sure about criteria for table allocations. There are only 4 x Q1 and 2 x Q2 cabins and so having booked one of the six x Q3 cabins over a year in advance we were (wrongly) hopeful of a window table. We did get a table for two as requested but this was probably the worst table in the restaurant as it was located between two service hatches and next to the kitchen and was so noisy that we couldn’t hear each other properly. Thankfully the Maitre D was understanding and we manged to get a new table the next day. Great food choice with a la carte menu and daily specials available on all nights except the gala evenings. Wines reasonable quality at range of prices. Quality was a bit mixed e.g. found cartilage in a crab cocktail, seabass was overcooked, some meals were over-salted. Fantastic on-board customer service from our steward, Concierge, Maitre D’ and waiters. After embarkation, our steward quickly introduced himself and sorted our pillow request and complimentary bar. He did an outstanding job in maintaining our stateroom and topping up toiletries, bar etc. After the first day we were always greeted by name in the restaurant and by our cabin steward. The Concierge was sympathetic with issues regarding our excursions and worked hard to resolve. She also arranged a complimentary theatre box and champagne for my husband’s birthday. The only negative was the attempted upsells by the Sommelier and spa. Excursions and entertainment. If booked in advance, excursions have to be paid for in advance rather than added to your on-board bill. Quoted in US dollars, but we were told we had to pay in sterling at Cunard rate of exchange which was less favourable than our credit card rate. There needs to be much better and more proactive communication between the local tour operators, Purser and Griils Concierge desk needs to be improved. Following the itinerary change, we were assured that all booked excursions would be rolled forward which was not quite the case. Two main attractions in Ajaccio (Maison Napoleon and the Imperiale Chappelle) were both closed on the revised date in port. When I pointed this out, the Purser’s desk advised I was wrong but our Concierge double-checked for us and we later received confirmation that I was right. Everyone who had booked the related excursion received a letter advising that the museum was closed but this was after the 24 hour cancellation window. Due to ‘lack of participation’, two other excursions were cancelled at less than 24 hours notice. Loved the theatre boxes which I think is unique to Cunard. For certain shows these are only available if you pay for the box service which includes canapes, champagne and chocolates) but otherwise anyone can sit in these on a first come first served basis. We enjoyed the Opera Boys (good mix of music plus comedy) but less impressed with Dance Passion. As is typical on cruises, professional photos are expensive (discounted rate of 191 dollars for five digital images). Internet charges are pretty extortionate. Overall satisfaction: Some of the above negative comments might seem a little picky but they all added up and, whilst we did enjoy the cruise overall, Cunard didn’t live up to our expectations given the hype in the brochure. We probably wouldn’t choose Cunard again. For a Queens Grill type experience for similar money, we would opt instead for one of the small luxury cruises (Seaborne/Silversea/Regent). Read Less
2 Helpful Votes
Sail Date: August 2016
We choose QM2 over flying to Europe when the price becomes competitive. It did this Aug and we cancelled free tickets to take advantage. Although Cunard makes much ballyhoo over the remastering, it was confined principally to the Grill ... Read More
We choose QM2 over flying to Europe when the price becomes competitive. It did this Aug and we cancelled free tickets to take advantage. Although Cunard makes much ballyhoo over the remastering, it was confined principally to the Grill accommodations. The rest of the ship received new carpet. They did replace the disgraceful windows on deck 3 and they made significant improvements to the disastrous Kings Court buffet. Did not detect any change to standard cabins which were still quite nice. They also removed the elevator that went from decks 2-3 to 7. Never did understand why it was there. And a personal critique, they corrected the text on the photo of Ginger Rogers which was very wrong and which we had brought to their attention in the past. Sadly, the service which prior to dry dock had become worthy of Cunard, slipped a few notches and remains below that of other cruise lines, notably Princess which remains our favorite. This has been a shortcoming of Cunard since they abandoned the all British staff. Except for substituting for air fare, no reason to sail Cunard. Read Less
25 Helpful Votes
Sail Date: May 2016
Not been on Cunard before so wanted to try. Good reduction on brochure price as booked 4 weeks before. Food and entertainment both excellent. Excursion to Hamburg good, on board activities good. Embarkation good, disembarkation bit ... Read More
Not been on Cunard before so wanted to try. Good reduction on brochure price as booked 4 weeks before. Food and entertainment both excellent. Excursion to Hamburg good, on board activities good. Embarkation good, disembarkation bit disorganised. - chose self-disembark and were told to go to Queens room at 7.30am. Expected to have someone there telling us what to do - but no, just had to guess where to go next ! Waited 45 mins and eventually joined long queue which we could have joined in the first place! TV channels (english), limited espec. sports would be good. Room very nice, except DO NOT take cabin 1073. We were given "free upgrade" to this as it was "deluxe". We we had saidi no to this as cabin adjoins some sort of plant room from which noise regularly through the night which woke wife up every half hour, not good. Read Less
4 Helpful Votes
Sail Date: September 2015
Venice airport and transfer, chaos. Ship lovely, class above most other cruise lines. Entertainment good, to our taste. Cabin good, crew friendly and service first class. Breakfast and lunch food in Lido, bars good and pianist plus ... Read More
Venice airport and transfer, chaos. Ship lovely, class above most other cruise lines. Entertainment good, to our taste. Cabin good, crew friendly and service first class. Breakfast and lunch food in Lido, bars good and pianist plus canapés in the Commodore bar a great way to start the evening. Do you feel a but coming ? This was our 15th cruise having been on most cruise lines , expensive and cheap ........ But dinner in the Brittania Restaurant was the worst MDR offering we have ever had. Lack of choice, small portions, seem to have dropped a course, basic food, no wow factor, certainly the size of the appetisers and cheese were both a joke. No prime rib, no Lobster, no fall back choices available, nothing special at all. Cunard seem to be cutting back in the Brittania Dining Room, it was three star at best. We are not complainers, we just never go back and will now think twice about going with Cunard again, the evening meal should be special and a highlight to be looked forward to, in this case it was not! Read Less
8 Helpful Votes
Sail Date: September 2015
We chose Cunard because my wife loves the many formal nights, and we both really enjoy ballroom dancing in the Queens room. The service and the professionalism on the Queen Victoria was excellent. I've have never experienced ... Read More
We chose Cunard because my wife loves the many formal nights, and we both really enjoy ballroom dancing in the Queens room. The service and the professionalism on the Queen Victoria was excellent. I've have never experienced better on the many cruise lines I've been on. Only Celebrity was as good. Our cabin was sufficient. The only negative things were the poor selection of TV programs and our balcony was much smaller than the one we previously had on this ship. I was quite pleased with the food at the Lido deck buffet, but the food at the main dining room was boring and bland. Every night I would show up for dinner hoping the food would taste better, but It never did. The entertainment at the main theatre was quite good most nights.The band at the Queens room was also very good. They played great tunes for dancing. As for the entertainment around the rest of the ship, it was disappointing. Four string quartets and harpists are just far too boring for me and the pool band was average at best. We really enjoyed our shore excursions with Cunard. Our guides were very knowledgable and friendly. I had a great time on our shore excursions. As for the ship itself, it is an elegant and beautiful ship. It was very clean and I was unable to find any flaws. Read Less
1 Helpful Vote
Sail Date: August 2015
... Unless it's your wedding pictures. We chose the QM2 as a venue to get married and learned some valuable lessons. The land-side service from Cunard was deplorable. The ship is wonderful and the crew on board excellent. The ... Read More
... Unless it's your wedding pictures. We chose the QM2 as a venue to get married and learned some valuable lessons. The land-side service from Cunard was deplorable. The ship is wonderful and the crew on board excellent. The wedding ceremony was wonderful and the contracted-in photographers were pirates. This ship is beautiful and offers a traditional transatlantic crossing from yesteryear. It will not be everyone's cup of tea, certainly not cruise passengers who are used to waking up in a new port every morning. Embarkation and disembarkation were both excellent, just a short queue in NYC. Our stateroom was spacious and we had a decent sized balcony. Room service was excellent and our steward Julius was exceptional. We ate in the Britannia restaurant most nights which offered an excellent and varied menu. Our waiter was very friendly and the food was hot and served promptly first sitting. Be warned those choosing to tie the knot on board. There are many positives, but an equal number of negatives so you just have to embark with your eyes open. As a wedding venue the QM2 is superb. The Captain Kevin Oprey was excellent, under extremely difficult circumstances, a crew member was lost overboard the day before our wedding. The Captain's secretary Jay was perhaps the most proficient, friendly, knowledgeable and understanding event organiser I have ever met. If only she would spend some time in the celebrations team on shore to train them how these events should be planned. They would learn a great deal from this young lady. The outsourced photographers were dire. TIP ONE make sure you take a camera and get as many shots of the nuptials as possible. There were three weddings on board the QM2 during our crossing and we met each other before the ceremonies and over dinner at the Captain's table. One couple who married the day before said the ceremony was wonderful but they had been 'fleeced' by the photographers. We thought we knew what to expect. What we didn't expect was the poor quality images that we were offered for $1600. Yes $1600! When I say poor, most were of our backs, showing fantastic images of the Captain. Others were of witnesses and bridesmaids with their eyes closed, many were out of focus and amateur. We'd asked for reportage style shots, taken informally, with no posing. For photographers used to taking posed shots in front of the ship's bell or a large painting on formal nights this was a request too far. We thought maybe five - 10 images (out of 150) were of a good enough quality that we would want to print them for posterity, to send to relatives and friends unable to make the crossing. The cost for these five images? Well you couldn't just have five images, you had to buy all of the images, the good and the bad, and there were some very bad ones, for $1600. There was no negotiation, it was take it or leave it. We left it. Our expectations were not matched and there was an arrogance about the photographers that reflected their monopoly on the pictures. So we have no professional images of our wedding, which is very sad. But sadder still is the quality of the photography and the attitude of the snappers. Please be warned. Ending on a much more positive note, our wedding party on dry land enabled us to get dressed up to the nines again and a professional photographer came along for three hours, we had hundreds of excellent shots to choose from and a memory stick with all the images in high resolution all for far less than a quarter of the cost of the high seas robbery offered by the QM2 outsourced photographers. So the moral of this story is if you're planning your nuptials on board keep your eyes open wider than the on-board snappers' digital camera shutter. Read Less
2 Helpful Votes
Sail Date: August 2015
This was our 3rd cruise on the QV so we knew what to expect on the ship. We travelled in Queen's Grill on an upgrade from Princess. The suite was very comfortable. It was great to have a seperate shower, my husband loved the jacuzzi ... Read More
This was our 3rd cruise on the QV so we knew what to expect on the ship. We travelled in Queen's Grill on an upgrade from Princess. The suite was very comfortable. It was great to have a seperate shower, my husband loved the jacuzzi bath! I loved the longer and deeper balcony than when in Princess Grills. We arrived in Istanbul at a remote airfield some 85Km from Istanbul. Our flight from Manchester was with Titan Airways. Cunard had not purchased any food or drink with the charter. There was limited choice available for purchase. Luggage was limited to 20kg plus 5kg with no option to purchase any additional extra baggage. (There is a discussion re this on the cruise roll call). As it was, the check in staff didn't seem too fussed. The flight is part of the cruise and when charted directly attributable to Cunard. p & O used to do it so much better - not sure if they still do? Getting through border control (an yes you do need a Visa) took ages as did baggage reclaim. Surprisingly as we were the only large plane at the airport - though having read the reviews re Istanbul airport, perhaps we were lucky. We finally arrived at the ship at around 5.30. We were soon on board. And made the most of watching the coming and goings on the Bospherous - a lovely warm evening. We had requested a table for two, by the window and this is what we got. We were however very near to the next table and it was almost impossible not to talk to them without appearing rude. I think the demand for tables for two exceeds the space. So in reality it is a table for 6 with space to get the waiter in between. The food selection was excellent. The first day was at sea as we cruised through the Dardenelles. It was a very relaxing day. Lots of things to do if you wanted but we just chilled or in my case warmed up as I purchased 5 day access to the spa. The spa isn't as large as on the QM2 but the hot tiled loungers are very relaxing and the pool is more like a very warm swimming pool than a jacuzzi. The first port of call was Santorini. We have visited before whilst staying on Crete. The tour itself was fine, the downside was, and it turned out to be a big downside, is that it finished in Fira for some reason rather than at the Ferry port where we were tendered at the beginning. There were 5 cruise ships in the Caldera so the Island was swarming with people. The tour guide gave us all a ticket for the cable car and said the other choices was to walk down the 800 odd steps or take a donkey to the tenders. Well to cut a long story short, we walked the 800 steps down. The temp that day was over 40C. The queue for the cable car was 2 hrs long and there were people stood in the hot blazing sun who would have struggled to walk down. We struggled as there are mules going up and down as well as people. The steps are very slippery and I know of at least one person who took a very nasty fall and may have broken her wrist. Those who were visiting Santorini for the first time said they would never return. The people of Fira didn't benefit from tourists as most were in the queue and it didn't do the reputation of Cunard or Santorini any good. On my previous trip we had time to shop in Fira before been taken back by coach to the ferry port rather having to use the cable car, donkeys or shanks pony. I am sure if only one ship had been in it wouldn't have been a problem but it was and was one of the hot topics of conversation for the next few days. We didn't take any trips at Katacolon and just chilled beside the seaside. One more sea day and then a lovely early morning approach along the Amalfi Coast (port side) into Salerno. We visited Herculaneum, great guide shared the history and the horror of that final day. we all jumped we he said that Mt Vesuvius was quite wihena sudden clap of thunder suggested for on brief second, that it had woken up! The only downside was it took us 45 mins to get out of the port area. We arrived in Rome the next day and transferred to a hotel so we would have more time to see Rome. I would like to commend Cunard in using the services of Aloschi travel for our transfer to the airport. We were picked up on time and transferred in a luxury car to the airport where we were met by a gentleman who took us to the priority check in desk. He then walked us down to the right security gate and told us what to do to find the 'little train". We flew back scheduled BA flights, delayed due to the airport being closed because of thunderstorms. We went to 2 shows, the first based on well know artists which was OK, the second where the 4 lead singers sang songs from shows and films which was very good. All the musicians we heard were very good. The Verandah restaurant was outstanding and well worth the money though our own waiters couldn't understand why we wanted to eat there. The chap talking about smuggling was informative and gave a good insight into what happens behind the scenes. All in all a very good cruise and we have booked for next year In October when it will be a lot cooler. Read Less
3 Helpful Votes
Sail Date: July 2015
Just returned from 5 days on the QM2. The cruise was wonderful and the weather perfect. My family and I were in the Queens Grill and Cabin 10074 (Q5). This was not our first cruise when have been on other lines including: Oceania, ... Read More
Just returned from 5 days on the QM2. The cruise was wonderful and the weather perfect. My family and I were in the Queens Grill and Cabin 10074 (Q5). This was not our first cruise when have been on other lines including: Oceania, Crystal, Celebrity, Seabourn etc. Embarking was uneventful if you were to arrive early. We arrived at 11:00 am and there were still passengers disembarking. We showed are tickets and ID and then were sent over to a few tables to complete a form. We checked in the at the desk and then were sent to a small dark room with all other grill passengers and waited until 1200pm to board. They provided water and juice both were empty by the time we entered the room. Upon boarding the ship we went directly to our room which was ready and the luggage arrived immediately. We then went to the Queens Grill for lunch and meet our waiter for the cruise. When returning back to our room we found the air condition not working, I notified the butler at 6:00 it was still not working I went to the Pursers Office and complained to the clerk and finally I asked to Speak to someone in charge. Henry the assistant hotel manger came out and I asked for a room change and he advised me that there were no more Queens grill rooms available. They did resolve the AC problem but not until after 7 pm. The crew and staff especially Henry were out standing. I would overall rate the food as excellent and wait staff was very attentive and professional. The head waiter Jack was outstanding and meet any need which we had. The ports were nothing special Halifax and Boston. There were tours in both ports which I would suggest taking. The entertainment was average for a cruise ship except for a group called the "three Tenors", these guys were the best I have seen in a longtime on a ship. Unfortunately they only performed twice. When we arrived in Boston it was pandemonium getting off the board. Most people were waiting on line for up to an hour. This was to show your passport to Homeland Security who only had two officers working. There was little direction from the crew during this process. Cunard most come up with a better process. Halifax was perfect walked right off the ship. Disembarking in Brooklyn was awful !!! We went to the Queens Grill Club and then we were taken off the ship from there. Once we walked to the luggage area it went down hill. There were hardly any porters to assist you with luggage, they were all unloading the ship. There was a line which no one knew what was for and we finally found out it was to get a porter which there were only 5 of when we got off. They has a long walk to take people out and I waited a good 25 minutes for one. This was the worst process I have ever experienced in all my time cruising. Lack of Communication. This cruise had two formal nights(too Much for a 5 day voyage) In fact there were two formal nights back to back. The second was going to be the night we were in Boston but it was changed. They only way one would know if they read the front page corner of the daily activities sheet. Finally the Cunard Code is followed by all the crew. They say hello and good morning etc. Except the ship officers including the Captain who I only saw 1 time during the voyage, they would not even acknowledge passengers. If it good enough for the crew then it should be the same standard for the officer But over all I would consider Cunard again and she truly is majestic. Read Less
4 Helpful Votes
Sail Date: July 2015
Having spent a couple of past transatlantic voyages on the QM2, the first in 2005, this was a 21 day trip and a 5 day NY catch up for my 50th Birthday treat in the QM2's 11th year commencing 21st July. I was pleasantly surprised as ... Read More
Having spent a couple of past transatlantic voyages on the QM2, the first in 2005, this was a 21 day trip and a 5 day NY catch up for my 50th Birthday treat in the QM2's 11th year commencing 21st July. I was pleasantly surprised as this ship seems to have aged well, no doubt with much hard work from Cunard. Both cabins were 6th Deck, 6144 out and 6167 back, and lovely condition much as I remembered when this ship was only a year old, love all that cheerful light yellow wood and comfortable bed. As Gold world club members the welcome bottle of Cava on ice was a nice touch for both journeys. Our lovely friendly cabin steward Argie and Dong were attentive and helpful. I am very pleased to report that nothing much has changed on the QM2 over the years which is what we had hoped. The Britannia Restaurant still has that incredible ambiance, discreet lighting, and understated elegance. The food in the Britannia was as good as I remember, lovely choices with some great wine, port and armagnac. We had a lovely table and Kelvin the Matre'D was both knowledgeable and efficient, a real credit to Cunard. Jane and Rodney our table servers were really lovely, and I have to say we were really impressed with the cheerfulness of all staff on board, especially the morning breakfast servers in Britannia, of which we met many. We had fun following the daily itinerary, much was on offer and we particularly loved the quiz. The shows were good too and Mike Doyle the comedian singer sang a truly outstanding Nessun Dorma. Other highlights included an enthralling RADA performance of Pride and Prejudice, and 3D Cinema productions of Carmen and Madam Butterfly as well as the much loved Planaterium performances taking you on a trip into outer space, the planets and stars. On the return journey we tried out the menu of Todd English extensively, and pleased to report a select menu worthy of the extra cost to dine there and service to match. During the evenings my wife got to try out her new dresses as thankfully the dress code is still observed on formal or informal nights. Even in it's 11th year its hard to fault the QM2 which is the Cunard flag ship, once on board this mighty ship treats you to a very special experience. Read Less
3 Helpful Votes
Sail Date: July 2015
Okay, the QM2 is showing some age and the food isn't great, but still very good, but overall a nostalgic experience and I would do it again, (our 3rd time this time). There is nothing like it to leave New York aboard this ocean liner, ... Read More
Okay, the QM2 is showing some age and the food isn't great, but still very good, but overall a nostalgic experience and I would do it again, (our 3rd time this time). There is nothing like it to leave New York aboard this ocean liner, (not a cruise ship!). Some thoughts: Cabin on Deck 5 was fine, (with "in-hull" balcony). Deck 6 which is same accommodations is directly below the "promonade deck" which can be a little noisy with people using it for walking, etc, No complaints about service- excellent! Activities such as guest lecturers, dancing, (largest dance floor of any ship with a full orchestra with vocal)- great!. Food above average and I was surprised it was this good from my experience on the last 2 crossings we did- no complaints, (maybe I went in with low expectations). Todd English worth going to- excellent. Indian specialty restaurant in the "Food Court" okay, nothing special. This ship was not crowded which was enjoyable- never stood in line, etc. Complaints: My wife said the bathroom had a "musty/moldy" odor- I didn't notice it. She also said the slot machines did not pay off at all, (but what's new?). For anyone who has not made a trans-Atlantic crossing on the QM-2- do it! We will be back! Read Less
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