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3 Helpful Votes
Sail Date: August 2019
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets ... Read More
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets and paint etc. Staff: reception: awful. If a smile is all your after, that’s all you will get. They really are dreadful. Waiting staff: at breakfast they are miserable and slow even though we were all extremely polite and patient. The evening the attitude is slightly better. Other guests: Rude, arrogant and miserable. Honestly why come on holiday if your going to be like that. I’ve found this to be true on Victoria as well. I think this contributes to the mood of the staff. Food: very good. Kids club: great Pools: dirty (all of them) I went in with my son wearing goggles and wished I hadn’t! Perhaps I’ve gone on too much but really I don’t expect anything to change and if Your only interest is to tell people you’ve been on Cunard you’ll probably continue to put up with it. Holland America beats them hands down (I’m English btw). Enough droning as I’ve definitely gone on too long. Happy cruising Read Less
4 Helpful Votes
Sail Date: March 2019
We chose a 3 night Sydney - Burnie - Melbourne cruise as a sampler and introduction to Cunard cruising. Embarkation was reasonably painless. We arrived a little earlier than the allocated boarding time and was told to board anyway. We ... Read More
We chose a 3 night Sydney - Burnie - Melbourne cruise as a sampler and introduction to Cunard cruising. Embarkation was reasonably painless. We arrived a little earlier than the allocated boarding time and was told to board anyway. We dropped off bags, queued for about 15 minutes and then found ourselves on-board. Finding our cabin was easy as we were escorted by our cabin steward who did a good job of explaining our cabin facilities. The cabin was comfortable and clean, though no larger than what we've previously experienced. Power is via British and American sockets, which is no problem, but there were no USB sockets. The bathroom was small but everything worked as expected. The bed was comfortable, but I found the pillows too soft. A nice touch was a complimentary bottle of sparkling wine on ice in the cabin. As a tip for Cunard though, next time source a wine that is drinkable. Two lunches and breakfasts were in the Lido buffet. As a buffet, the food was reasonable quality with a good variety. Shouldn't have to pay extra for espresso style coffees though. One lunch and dinners were in the Britannia Restaurant. This was disappointing. The food was no better than a reasonable RSL club bistro. The service was reasonably attentive though a little hit and miss. After our first night's dinning I found myself with someone else's keycard. This was quickly fixed up at the purser's office and provided a lesson to check the card after purchases. A highlight of the food experience was the high tea, which we experienced on our second day. Being our only day at sea, it was very popular and the overflow ended up in the Britannia Restaurant. The tea (or coffee) was plentiful and hot, the food, sandwiches, scones and sweets, were spot on and the service was attentive. Drink prices were on the expensive side, especially once you remembered to convert from USD and add the gratuity. Being Australian, gratuities, and tipping in general is a pain. If it is part of the standard or expected cost, just roll it into the overall price and be done with it. Then we can decide to tip if we feel the service deserves it. Overall though, the service was good. We didn't take in a show but did experience some of open the entertainment on other nights. The bands were what you would expect and reasonably entertaining. We took in a talk by a historical expert regarding WWII Japanese hold-outs (refusing to surrender after the war) in the Pacific. I found this interesting as I enjoy the historical aspect, but it wasn't to my wife's taste. My wife though did sample the shopping, fortunately without much success. Our one port day was in Burnie, Tasmania. This a good, honest working town, but not a very inspiring cruise destination, especially as it was a public holiday and would have been completely dead if it weren't for hundreds of cruise passengers wandering around looking for something to do. There were very few cafes and you couldn't even have a beer and lunch in a pub as they were all closed. At least the mayor was there to greet us when we came down the gangway. We didn't do any organised shore excursions, but my sister, who was part of our cruise group, did, and enjoyed the Cradle Mountain excursion. Overall, the ship had a decor in keeping with it's image and wasn't overcrowded. We weren't disappointed, but now feel we've done the Cunard experience and probably won't be sampling it again. We are going on a longer Oceania Mediterranean cruise later this year. It will be interesting to compare that experience. Read Less
8 Helpful Votes
Sail Date: March 2019
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was ... Read More
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was pleasantly surprised to be let on board immediately. Embarkation was a breeze. To keep this review brief I will deal with the disappointments. I expected more of the food. It was very ordinary and at breakfast only one person was doing personalised egg choices. We gave up. Cheapest bottle of wine - $48 USD which equated to almost A$70. Toilettries were never replaced even after asking 3 times. In fact the steward was only seen three times and it was very poor service. Finalising of account queue on the last night. Both my partner and everyone in the queue were furious at the wait time with 2 people serving and another desk free being payment for tours with nobody at it. People eating at 8.30 pm session had to wait till 10.30 to see a show lasting sometimes till 12. My partner would have loved a tour of the ship's history perhaps as a speaking or walking activity. We spoke to others who agreed. It was both my birthday and our anniversary and there was no provision or opportunity/acknowledgement for anything special as with other liners where a sign and balloons are put on your door or they bring out a little cake to your group dinner table (sounds trivial and not that I wanted to be centre of attention but if it's a special occasion, it always goes down well). When I enquired about this they advised I should pay for the specialty restaurant or purchase one of their expensive gift packages. We did not go on a shore excursion with the ship as most were booked out and were quite expensive. We went on a private tour and it was the highlight for us. It was a public holiday in Burnie but as the operators were locals they knew all the places to go. We were stressing before we went as to how formal the gala dinner would be, what to wear and how this would be presented. It was over-rated and nothing special was done. On the positive side - room was comfy, smooth sailing, nice surprise of a bottle of bubbly in the room, entertainment good, good guest speaker talks, impressive fit out of ship and we particularly loved the bar near the theatre (can't think of name) where the meals there were better than most restaurants and were free with such a great atmosphere and we found the staff here to be the most welcoming and engaging of all Happy it was a sampler but wouldn't go again.. Read Less
9 Helpful Votes
Sail Date: February 2019
We started as a cruise of a lifetime and ended as a demotivated disaster. This once great international liner is now a British floating holiday park, There is a ghost like senior management team only ever to be seen fraternising ... Read More
We started as a cruise of a lifetime and ended as a demotivated disaster. This once great international liner is now a British floating holiday park, There is a ghost like senior management team only ever to be seen fraternising with Grills guests and drinking wine. With the distinct exception of Captain Wells who seems now to do the job of Cruise Director and Hotel Manager as well as his own. In 34 Nights I only saw 4 Shows and 2 bumpers involving the singers and dancers. The rest of the evenings were guest entertainers of which only 3 were of a standard expected of QM2 ,the rest were not even suitable for my local village hall. I suppose not surprising as the whole feel of the entertainment was that of a holiday park. Who is booking this holiday park drivvle. No entertainment outside the sailaway party was more of a wake than a party with the so called band finishing their set before the ship had gone anywhere. The cruise staff who were not even upto holiday park standard spent most of their time chatting to each other and photographers rather than guests.Once again no senior management to be seen ALL SAID THIS IS THE WORST CRUISE I HAVE EVER BEEN ON. This once great elegant liner is now Haven holidays at sea. Read Less
4 Helpful Votes
Sail Date: December 2018
My wife & I have done many cruises over the last 10 years,And this has to be the the lower end of all we have done,If this had been our 1st it would have been our last,1 With CMV, 1 with Tui/Marella/Thomson,2 with Cunard & about 16 ... Read More
My wife & I have done many cruises over the last 10 years,And this has to be the the lower end of all we have done,If this had been our 1st it would have been our last,1 With CMV, 1 with Tui/Marella/Thomson,2 with Cunard & about 16 with P&O,The check in at Southampton was amazingly quick,15 mins from pulling up to cabin is the fastest we have ever experienced,After that it was nothing special,We were experiencing a banging noise outside our cabin,we did contact the pursers desk,the head deck steward did respond very quick,after 30 minutes or so,The desk phoned and said it was a faulty part on the deck above,deck 9 lido,and was required for operational purposes from 07:00 to 23:00 hrs.,They did give some compensation & ear plugs.We were hoping that the faulty part was going to be repaired or replaced at our 1st. stop,Madeira,but no it wasn't and we had to endure this noise for the whole of the Voyage.The there's the entertainment,Or lack of it,There was an illness with 1 of the theatre group,OK I can understand that the show had to be rearranged,so accepted that,but the rest was poor,Pat Patton the the Golden Lion EVERY night,not that good either,A Juggler on the theatre,Come on,we are not 10 year olds,There was 1 night they had a pianist in 3 different bars/venues at the same time,John Martin "comedian" seriously needs new material,He's been on cruise ships for years & is still using the sames gags,Keeps going on about being from Bootle,I thought Liverpool was full of comedians,John not one of them.Entertainments teams didn't mix with the passengers,Cunard like to call us guests,Equinox were good stuck up in the club,but that was empty,with no atmosphere,They did the Golden Lion one night & the Queens room on the last,both were rocking when they were there,I did tick the poor box on the feed back,And the Entertainment Director phoned my cabin & asked if I/We could have a talk about my poor comment,I felt like a naughty child being summonsed to the head teacher,But he was OK,Don't know the average age,We are both in our late 50s.,were very young compered to others,We mention this to the director that Cunard need to move with the times.and start looking after today's generation of cruisers and not who are in the latter years of life,He did seem a little shocked at that comment,But when he thought about it,knew what we meant,they need to rotate the entertainers,We were asked about a cigarette stump/butt on our balcony & we don't smoke, Everything else was great. Read Less
5 Helpful Votes
Sail Date: October 2018
Loved the ship.The interior was beautiful.The meals in the Brittania restaurant were very good and our waiter was cheerful and helpful. Not too impressed with the entertainment.although the Harpist and string trio were very good. ... Read More
Loved the ship.The interior was beautiful.The meals in the Brittania restaurant were very good and our waiter was cheerful and helpful. Not too impressed with the entertainment.although the Harpist and string trio were very good. Embarkation was a fiasco and disembarkation wasn't much better .StateRoom and table for dining not assigned when we boarded the ship. Don't bother with the Verandah as I thought the meal wasn't worth the extra although the service was good On the whole though the food in all the other restaurants was very good. The two gala nights weren't what I would have called special.The Roaring Twenties night was neither roaring or Twenties, dancing was done to contemporary music,a big let down for me and my partner. The ports of call were lovely apart from Corfu and the excursions were overpriced for what they were.i shan't talk about the exhorbitant drink prices and the added 15% "for your convenience" charge. On the whole it was an enjoyable cruise but not quite the experience that I was hoping for. Read Less
3 Helpful Votes
Sail Date: July 2018
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with ... Read More
This was our first cruise and had been looking forward to it for such a long time. Overall we enjoyed it and ensured we had a good time. However, our experience was marred by poor service on a number of occasions along with indiscretions from two employees who were managers. Whilst the good old British class system is still alive and kicking, you don't expect it from the crew !!! The ship is beautiful and was a pleasure to be on. The food we found to be very good and we thought that Britannia Club dining was ideal for us. The drinks are very expensive in general, but the wines are extortionate. So how come P&O are more reasonable ? Our balcony room on deck 8 was bigger than we had expected and was very comfortable. However, the bathroom is small with a shower that was absolutely tiny. The water being either very hot or scalding no matter where the temperature control was set. Deck 8 is not ideal if you want a lie-in as the scraping of deck chairs from 06:30 becomes your early morning wake-up call. We also had to make do with the mini-bar contents being left on top of the cupboard, the entire two weeks as our cabin person didn't seem to want to move them anywhere else after "emptying" our fridge. Embarkation was efficient, although disembarkation was a complete shambles. Time in ports were limited. I suspect that they are just long enough for the official excursions from the cruise line. Could have done with longer to enjoy the local atmosphere better. Overall, like I said we did enjoy our holiday but it could have been so much better. It was the little things that let it down, mainly service and maintenance - shame. Read Less
3 Helpful Votes
Sail Date: May 2018
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual ... Read More
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual Cunard standard. Good points, the cabin (12001) was lovely, seemed a little larger than same grade on the other ships. General ship interior is very nice, light and bright and clean everywhere. Ship layout is somewhat erratic, takes a while to get used to it, there are some quite long walks between venues. But then she is larger than the other two. The bad points, well, we did not like the Kings Court Buffet compared to the LIdo Buffet on QE and QV. This one is very very noisy, no sound proofing, ie carpet anywhere, horrible seating layout (straight rows with little separation - like a canteen) and the food was not up to the usual high standards we have had before. its a bunfight at best. We tried for Planetarium tickets - notice says they are available from 09:00 on first come first served. I arrived at 09:00 to find 6 other people waiting. No-one came with tickets. So one passenger called the front desk. A very curt female arrived to tell us the tickets had all gone. I asked how could that be since it was now only 09:05 and we had been there since 09:00 and some of the group before that - and no tickets had been handed out - whereupon she told me very rudely: " Well I don't know, ask your fellow passengers!" - I took exception to that and told her no - that does not answer my question as to why there are no tickets - and that I did not believe her. Clearly these had already been given to a group in advance. I returned some 20 minutes later to find another set of people eagerly waiting at the Connexions desk - and so I advised them all tickets had gone - as no-one from Cunard was anywhere to be seen to let them know. This was disgusting. At least be honest !! The staff do lack in many areas. Our cabin attendant never introduced himself on embarkation as is usual, nor did he advise us of the muster drill time, etc. In fact we only ever saw him once when he delivered a bowl of fruit. Bar staff, I ordered a diet coke, she opened a regular coke then gave me the evils when I told her I asked for a diet coke. As for the MDR - well once again Cunard assigned us a table in a dark corner by a service station - heaven knows how you get a good table - if anyone knows the secret please tell me - 7 cruises and not a decent table yet. And now we will be platinum! In general the mini-cruise itself was good and it's a great way to try out a different ship. We love it that Cunard has wrap-round promenade decks on all ships. Really like to walk around the decks both day and evening. The Cunard tour we took to Rouen was excellent, lovely town, even on a very foggy day. This was a taster of the QM2 for us as we have a 14 night one booked next year. This trip was the "decider" as to whether or not we would still go. We will. Read Less
9 Helpful Votes
Sail Date: November 2017
Just returned from our 19th Nov--15th December QM2 Caribbean cruise and thought readers might like to share our experience. Embarkation The lady checking us in was very slow and overly officious to the point we felt she was nervous. ... Read More
Just returned from our 19th Nov--15th December QM2 Caribbean cruise and thought readers might like to share our experience. Embarkation The lady checking us in was very slow and overly officious to the point we felt she was nervous. It transpired she also hadn't taken our debit card details properly so we had to be called to the pursers office once on board to register the same debit card again. Cabin Regarding our A2 Cabin issues included an intermittent vacuum problem with our toilet not flushing on seven or eight occasions but resolved itself within a few hours, however it was very disconcerting sitting on it when the flush returned! The only other thing was whistling wind when at sea through the sliding patio door seals but the thick curtains helped. Our cabin was one of the new cabins on the 13th deck and a great improvement over standard cabins. The Club cabin living area looked similar in floor area but more luxurious than a standard Britannia balcony cabin. Our cabin had extra framed pictures and a very attractive bevelled mirror made up of six segments above the desk area. My wife did laugh though as she thought this was designed by a man because when she sat down for makeup and to dry her hair, her head reflected right into the bevelled areas of the central mirror segments. She looked like something out of the hall of mirrors and had to therefore stand up to do this which proved more than a little tedious throughout the cruise. The wall mounted television was central at the end of the bed and in a good position to view from there though we had to be a little careful passing the end of the bed as the screen protruded a few inches from the wall. From what I can remember there were mainly a few movie channels, BBC & Sky News and BBC HD and channel with soaps including East Enders, Coronation St, Emmerdale & White Chapel that might be welcome especially for longer cruises . Despite the recent dry dock there were still no movies on demand so we usually ended up seeing part of a film rather than all of it despite the programme times advertised in leaflets. We found the on board itinerary made it difficult to catch up for the start of films. Many of the cabin surfaces on our 13 deck cabin were roll tops of a luxurious marble look and very attractive. The bathroom surfaces were again of a marble look and the shower had large attractive light beige stone style tiling with a clear shower door that opened inwards or outwards, there were clear rubber seals on the door edges that prevented any water from escaping into the main bathroom area. We thought the doors also opening outwards very sensible for larger people. The shower itself was lovely! A light touch on the button on the shower head delivered four different settings! The bathroom itself had plenty of storage both under the basin and corner shelving. The Ship We felt the Carinthia Lounge was a great improvement over the old Winter Garden. Clearly much thought had been made to the new furnishings and dividing spaces where we sat in comfort while listening to the harpist or pianist. The area where snacks were served seemed like a good idea too. The newly improved Kings Court proved much easier to navigate and the new seating was very comfortable on the few occasions we used this. The films we saw in Illuminations were mostly very recent releases, and interesting films too (well done Cunard!) films like Dunkirk, Churchill, The Mountain Between Us, Kingsman II The Golden Circle etc. There were plenty of piano recitals. Our favourite past time was listening to the young talented harpist and pianists in the Carinthia and Commodore Lounges. The Theatre The newly boarded singers and dancers were in our opinion not worth watching, perhaps they will improve given time. Other acts seemed to be far more entertaining. Many of the speakers we found fascinating. Speakers Popular talks included the Costume Designer for The Greatest Showman and other well know films, the well respected author, actor & historian Joshua Levine talking about the blitz and Dunkirk; and a Canadian Astraunaut talking about his International Space Station experience. Such interesting speakers is one of the reasons why we book with Cunard. The Club Restaurant After an initial hiccup in the starboard side Club restaurant we asked if we could move to the Port side Club. This was because we felt the atmosphere was very tense, a couple of servers really did appear not to be team players and seemed disinterested to the point where my lovely DW was afraid to ask for another tea for fear of constant rolling eyes. A very unusual occurance and thankfully the Food and Beverage manager and head Maitre' D got back to us straight away and this was quickly dealt with. After the move we found Dominic and his team truly wonderful, his flambé seemed regularly available at table for customers who asked and Bruno our sommelier knew all the wines and gave us invaluable advice to the point where we left him to choose our preferred non EU New World wine selection. A suitable wine is an important part of our Cunard holiday and Bruno completed the 26 day challenge very well. Our table servers were lovely too, Carlo & Gonzalo were courteous and extremely capable. Overall we found the anytime dining experience suited our needs and the tables were spaced out well but close enough in many cases for neighbouringt ables wanting a quick chat. Food The food in the Club mirrored Britannia with the addition of the back page A La Carte section which remained the same throughout the trip but provided welcome additions such as scallops and beef tornados, the latter being my favourites. We found the quality and selection of the dinner menu very good indeed. The food in Kings Court was a little hit and miss, the minute steaks weretougher than my old boots but the succulent chicken kebabs were a hit with us. Late night KC offerings included savaloy hot dogs but I noted gone were my beloved KC late night burgers, oh how I mourn for them!. We also found that on occasion for lunch when there might be nothing on the Britannia Club lunchtime menu or KC to our liking, a better alternative was the in cabin food service. The sirloin steaks were OK and the club sandwich and delicious burgers were of a very good quality and delivered hot. Also Rose who answered our in cabin orders was always polite and helpful. Itinerary Amber Cove and St Kitts seemed a reasonable replacement to the islands of St Martin & St Thomas that had suffered the recent storm damage. Just a couple of observations though regarding the anchor tender ports. We noticed announcements for independent passengers disembarking were not made until 11am. Not a great deal of time to explore when the last call for tender was in some cases 4.30pm though I guess not entirely surprising for a ship with so many passengers. Something to be aware of if not on a ship excusion. Also Antigua the last port of call, an anchor port, happens to be our favourite was cancelled. The captain made an announcement that the anchor was dragging on the sand bed and with the 15mph on shore winds this left the ship at risk of drifting towards the shore. It was announced that a handful of passengers had already got off so the ship would have to maintain position using thrusters etc until they could be brought back on board which transpired to be not until 5.30pm that evening which left the ships passengers we spoke to disappointed to say the least! Nothing was offered from Cunard for the huge disappointment of missing one out of 5 Caribbean ports and it being the last and arguably the best, not even a drink! The itinerary experience of missing out on the last port really was the biggest downside. I will have to review sailing on the QM2 to the Caribbean in future because of the problems with tender ports.I hope this will help anyone who is thinking about booking a similar cruise. Read Less
24 Helpful Votes
Sail Date: July 2017
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very ... Read More
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very well but was spoiled by an unpleasant smell from the embarkation deck that never seemed to go away. Disembarcation also was one of the best we have encountered. The cabin real estate was probably the smallest we have ever had with a shower so small you needed to be a contortionist if you dropped the soap, however it was well serviced and always clean and tidy. Then things started to go downhill. The ship has a rigid policy of requiring a jacket for men and cocktail dress for women, and all this in 38 degree heat. Apart from formal nights where you had to dine at the assigned table we opted to go to the buffet. The food offering was typical british stodge reminiscent of boarding school. There was little in the fresh or healthy options , with food mostly out of a tin, or with a "commercial" flavour like it was bought in and cut up, or from a frozen packet. No fresh berries or avocado or tomatoes etc. The bread had a day old aspect to it. All the musicians, dancers and entertainers were among the best and professional, but the singers should stick to karaoke. The round ship service staff seemed slow and apathetic in their task and hard to find. The exception to this were for people who had already tipped these individuals separately. The drinks were incredibly expensive. I heard the phrase "mega ripoff" used by another passenger. I went to the trouble, for the first time on any ship ever, to make a complaint about this - it was not responded to. Clearly the line doesn't care. The ship was old fashioned with poorly utilised spaces. It seems to be begging for a rethink on how things should be done to get the best from it. The shore excursion book was missing from our room. On querying this we were told it was stolen by a previous passenger and was irreplaceable. They were kind enough to lend the desk copy to us to select excursions from the comfort of the lobby but we were told to give it back. The selections were limited and aimed mostly at the elderly. In summary, if you are over 80, prepared to pay anything and like a stuffy atmosphere and stodgy food, this is the cruise line for you. Read Less
14 Helpful Votes
Sail Date: May 2017
Cabin 10133 on Cunard Queen Mary to ship travelling out on 24 May for two nights. We stayed in a penthouse suite. The suite was quite nice but there was certainly no butler service. Just a room steward whom we saw a couple of times if ... Read More
Cabin 10133 on Cunard Queen Mary to ship travelling out on 24 May for two nights. We stayed in a penthouse suite. The suite was quite nice but there was certainly no butler service. Just a room steward whom we saw a couple of times if that. When we really needed him, he was nowhere to be seen, nor to be contacted by phone. There was no particular dispensation for suite guests as they proclaim. The Queens grill food was dry and awful and lacklustre as was the service. There was certainly no filet mignon with eggs on top for breakfast nor was there châteaubriand unless you ordered it 24 hours in advance. I suppose ordering it in advance was so they could defrost a chunk of meat and try and save it up to you with icicles in the centre…! When we complained, no one bothered. It was our 40th wedding anniversary and they knew that. However we were not given any special treatment. Finally, I would like to state that the suites are fairly nice. However expensive for what they are. What's surprising is that there was no post-cruise survey so do they not care about future customer return? !! Read Less
8 Helpful Votes
Sail Date: April 2017
We booked an excursion to Paphos in Cyprus. The description of the tour which appealed to us was 1. Taken to Paphos and have three hours free time to explore independently or 2. Visit the Villa and see the mosaics and the tombs of the ... Read More
We booked an excursion to Paphos in Cyprus. The description of the tour which appealed to us was 1. Taken to Paphos and have three hours free time to explore independently or 2. Visit the Villa and see the mosaics and the tombs of the kings and lastly 3. Take a stroll along the harbour. However, we were given no choices at all! We were dropped off at the harbour and left there. There was only a few restaurant and tacky gift shops. I was in a wheelchair and on 24/7 oxygen. We tried to find some shops but it was a long trek and we only found a very small mall and went back to the harbour and waited there for a coach to return. We put in an official complaint at this persons desk when we returned and received 10% refund which was an absolute joke we had wasted our money and our day in Cyprus. The literature is completely misleading and if we had known what was in store we still could of taken the free shuttle bus or gone to Limassol where apparently the guests had a fantastic time which made us even more fed up ..... I keep trying to get in touch with the excursions specialist team as we was advised to do once we got back to UK but I have had no luck getting through so needed to vent my feelings somewhere. As for the cleanliness of the newly refurbished Kings Court, we found it dirty, especially the walls next to the tables, the skirting, the windows. Infact, a lot of the communal areas needed TLC. They were cleaned but the staff were very lethargic and did everything at a snail's pace and didn't seem to take any pride in the fact that they were on a Cunard ship, although they cleaned they didn't clean the edges or the corners. This is where germs lie ......... Read Less
12 Helpful Votes
Sail Date: March 2017
To put this review in perspective, here is some background. We cruise this segment almost every year at the same time for our wedding anniversary, using Royal Caribbean, Crystal and Cunard from Hong Kong back to Singapore. We also love ... Read More
To put this review in perspective, here is some background. We cruise this segment almost every year at the same time for our wedding anniversary, using Royal Caribbean, Crystal and Cunard from Hong Kong back to Singapore. We also love dancing and spend most of each evening on the dance floor. So the starting and ending ports are all that matter and the ports in between, we have been to more times than we care too. We went with pretty high expectations after wonderful experiences on the Queen Victoria and the Queen Mary, we were quite disappointed with the Queen Elizabeth. Embarkation in Hong Kong was a breeze, we arrived a few hours before the sated embarkation time ( at 1pm instead of 3:30pm) and encountered no queues anywhere. Our complaint was that the staff posted around the terminal building to direct people were not very proactive and maybe a bit racist. A couple dragging a carryon bag with Cunard tags and a sheaf of documents would obviously be looking for the Cunard check-in desk, no? They did not smile or point the way out to us but were quick to greet and direct any Caucasian walking past, even if they did not have a suitcase! We were able to go straight to our cabin which was ready, with a bottle of champagne chilling on the table. Our cabin was quite large(see cabin review) and close to all the things we wanted to get to however, very noisy on the last night as it was next to all the crew working areas. We booked early and so had early seating with a quiet table for 2, much in demand I heard, which was set well away from other tables- unlike another cruise where it was separated from the next table by 10cm. Our waiter was the 2nd worst we have had on any cruise. He was unsmiling, distracted and constantly facing away from his tables, fiddling with the silverware over and over instead of looking at his tables to see if we needed anything. He did not try to make any conversation not even to greet us on arrival! He never tried to make any food recommendations, never asked the standard " how is everything?", did not remember simple requests from the previous night (I asked for a slice of lemon in my water, the next night there was a small plate of sliced lemons on his service table but he never brought it to us). We had excellent service from other wait staff at lunch and breakfast so perhaps it was just the one person. Unfortunately the MDR waiter is the person we interact with the most on a cruise and so this gave a poor impression of the service levels. We had informed Cunard that we were celebrating our anniversary. We got a card in the room but not a whisper in the dining room. Food was disappointing but beautifully plated. All the fish was dry and over cooked. The only edible poultry was the duck and even that was just passable. Only the red meats were good. The side dishes did not complement the mains well. We went for the afternoon tea on the first day, white gloved service wasn't too happy we asked for Earl Grey instead of the generic tea they were serving. Sandwiches were dry and fillings were miserly. They only had dry raisin scones that were COLD! Cakes were poor quality ( we later found that they use Cadbury's cooking chocolate now - so brownies and chocolate cake did not taste of chocolate!).We did not bother to make it for subsequent teas. In previous cruises, this was one of the highlights of the afternoons. The best part of the cruise was the dance lessons - Sergey and Olga were amazing. They were able to teach more than 60 people, mostly beginners, in 45 minutes to dance quite complicated steps with good technique. Although we already dance well, we were still able to learn a thing or two from them. We spent most evenings on the dance floor in the Queens Room. It was large and a beautiful space to dance in when there was recorded music. The band spoilt it a little as they were not open to requests and there was a lot of down time between songs. They said they had a set of songs to play ( hence not keen to allow requests and yet did not seem to know which song it was they were going to play next and there was a lot of discussion between members before playing each song). The vocalist really ruined it. Everytime he appeared, you could almost hear the groans from the serious dancers. He was full of himself and used the same lame jokes every night that were very insulting and disrescpectful of his several ex-wives. Lots of talk before each song, called out the wrong dance ( could not tell the difference between a Viennese waltz and a Slow waltz) and switched tempos ( a big no-no in dance music) midway and always ended with a sudden stop which gave no time for any nice end to our dancing. The dance hosts on this cruise were all good dancers and all the single ladies seemed well catered to. We enjoyed having a matinee show in the Royal Theatre called La Danza - put up by the ships singers and dancers. They were not very good but certainly helped pass the time nicely. The magician/comedian on one of the nights was very entertaining. The rest of the programming was quite boring with hardly anything of interest to do in the afternoons. We did not join in the ship excursions as we had already visited both ports ( Nha Trang and Phu My) several times. Instead we took the free shuttle to Cho Dam ( market and bought lots of fish sauce - a specialty of Nha Trang and vietnamese coffee, followed by a very cheap and excellent massage at Sen Spa. We took a small group tour ( just 4 of us) with " Best Tours in Vung Tau" to visit the Long Phouc tunnels, local market and a fruit farm with an excellent home cooked lunch and accompanied by a very hospitable guide-owner. Both activities are highly recommended for people who have already done the usual tours in the 2 ports. Nha Trang was a tender port and it was a nightmare. While I totally understand the extra caution that QE was taking ( after the tragic incident they had on the same sector 2 years ago). Only 3 tenders were running and the waiting time to board one was almost 2 hours. We witnessed a poor family of 8 given tickets for tender number 22 who were told to go away for a coffee and come back in 45 minutes as the Queens Room was too full ( we were told the same thing as we were behind them and given the a number for 2 boats later). We remained in the Queens Room. No annoucements were made in the ship when the tender numbers were called, only in the Queens Room. When that family came back 35 minutes later, they were told they had missed their boat and given new tickets for 32! which meant another 1 and a half hour wait. Amazingly they remained cool! Perhaps there were safety constraints that prevented putting on more tenders so the wait may have been unavoidable BUT there were many ways they could have improved the experience like providing pastries and coffee while people waited, making ship wide annoucements if tender numbers came up before the expected time etc which they did not do. I was not impressed. As Gold members we had 2 hours of free internet each which was a nice perk. The connection was slow but good enough for confirming tours and quick checkins home. Part of the thing about cruising is getting away from computers anyway. It was the shortest cruise we had on Cunard ( previous ones were 8 and 9 days) but we were actually quite glad to get home in Singapore as the overall experience was not great. We did self help disembarkation in Singapore at 7am and it was quick and efficient as usual. There was a little glitch at immigration as they had not put up the guide ropes to allow Singaporean passengers to use the automated passports gates, soon rectified. Lots of taxis were waiting so we did not have to use Uber. We will probably cruise Cunard again but we will take the Queen Mary and never Queen Elizabeth. Read Less
7 Helpful Votes
Sail Date: March 2017
I chose QE because l had heard that Cunard was 'upscale". After cruising a couple of other lines l thought l'd give them a try. l was disappointed about the following aspects of the cruise: - Hot tub was seldom HOT ... Read More
I chose QE because l had heard that Cunard was 'upscale". After cruising a couple of other lines l thought l'd give them a try. l was disappointed about the following aspects of the cruise: - Hot tub was seldom HOT - Food was too British - No gala performance as on other cruises - only a single act each night: like it or leave - not much group activity - the men's restroom near the dinning room was out of order for 3 days The staff was very polite and helpful - except the head of the dinning area spoke very derogatorily about passengers. Overall, the ship was lovely, more conservative than RCL. Meals were beautifully presented, but lacked variety and great flavor. My fiance was disappointed in the entree selections. lt is unlikely that we would cruise Cunard again. Thanks to the great company, we still had a memorable time. Read Less
3 Helpful Votes
Sail Date: March 2017
Im a platinum member of cunard which means i have traveled a lot on all there ships mostly on QM2. the food in the britania resterant always arives less than worm although presentation is good,even though the ship has undergon a big ... Read More
Im a platinum member of cunard which means i have traveled a lot on all there ships mostly on QM2. the food in the britania resterant always arives less than worm although presentation is good,even though the ship has undergon a big re-fit it is still tied in parts its saving grace was getting rid of that terrible palm court. the shops are exspensive as products can be got ashore at a better price toiled papper is appoling and cheep staff seemed always to be stressed ,but always,well mostly are plesant . the big pluss are the new single staterooms although you cannot book the on the saver fair,disspite what cunard tell you,cunard were the very best at one time now they are only good to ok christmass is not recomended on cunard,not my opinion but having spoken to passangers who had don christmas told me it was only ok. Read Less
24 Helpful Votes
Sail Date: September 2016
This was our first cruise and probably our last and never with Cunard again. We chose Cunard on reputation, one that we found is not all it seems. It was a paradox. Both excellent and dreadful. We stayed in a Queens Suite with the ... Read More
This was our first cruise and probably our last and never with Cunard again. We chose Cunard on reputation, one that we found is not all it seems. It was a paradox. Both excellent and dreadful. We stayed in a Queens Suite with the accompanying Queens Grill. This was excellent and without fault. The butlers and waiters were a delight - nothing was too much trouble. The plush sun beds, afternoon tea, nicely appointed suite with plenty of free Bombay gin....all absolutely perfect. As soon as you venture off decks 11 & 12 and head below it all goes horribly wrong. Rude staff (plenty of them and all front of house oddly), the Lido 'transport' cafe, dreadfully poor entertainment, dull shopping, and guests in shorts, flip flops and slippers while you are trussed up in a tuxedo - so much for the dress code. They also manged to mess up both the embarkation and disembarkation with the private transport over an hour late and then not even showing up. As for the outrageously expensive 'Cunard' excursion, avoid these if you, a.) Want to enjoy your trip b.) avoid feeling completely ripped off. I could write a thesis on our experience but as far to say if we had not stayed in the Queen's Grill this would have been one of the most disappointing holidays in over 20 years. Back to flying to real luxury hotels in beautiful countries. Read Less
24 Helpful Votes
Sail Date: August 2016
Queen Mary 2 Remastered -- Myeh! The Queen Mary 2 was in dry dock in Hamburg from the end of May through the third week of June, resuming her crossings of the Atlantic just a few weeks before our Eastbound crossing on July 6, and our ... Read More
Queen Mary 2 Remastered -- Myeh! The Queen Mary 2 was in dry dock in Hamburg from the end of May through the third week of June, resuming her crossings of the Atlantic just a few weeks before our Eastbound crossing on July 6, and our return sailing from Southampton on August 1. The "remastering", as Cunard calls it, was advertised heavily for many months. So, I was looking forward to the wonders we would find aboard. I'm sure if we were occupants of one of the several brand new suites dropped onto the 13th deck while the ship was in dry dock, enjoyed some of the improvements in the other most expensive suites, or inspected the newly cleaned and painted hull or engine pods, we would have seen many great improvements. From our vantage point, staying in a middle-level balcony stateroom, the ship was beautiful, but the "remastering" was greatly over-hyped. To be fair, the Carinthia Lounge and the King's Court buffet, available to all, are very nicely redecorated. There is also much beautiful, new carpet in many of the public areas. In a giant leap forward into the latter part of the last century, the tiny TVs that sat on the counter next to the vanity have been replaced by 42" flat panel TVs mounted on the wall, opposite the bed and love seat. There are probably other areas that have been redone that we didn't use or didn't notice. The stench of old cigarette butts in the 6th deck "C" elevator area on the non-smoking QM2 was awful. I can only guess they used the container standing there to dump the ash trays from the deck 7 outside smoking area. Since we were "commuting" between New York and Southampton before and after our Celebrity Eclipse Baltic/Scandinavian cruise, it was helpful that the QM2 has several laundry rooms where guests can do their own washing, since the Celebrity Solstice-class ships don’t have any do-it-yourself laundries . It is a miserable experience, though, since theQM2’s laundry room is tiny and sweltering, The launderettes are a great convenience, but once the first loads of clothes of the day are washing, you don't have much choice but to stand there waiting for a machine to become available. The "remastering" didn't address the lack of ventilation or cooling. It is still hot as blazes in the launderettes. There were several excellent speakers on our two transatlantic crossings, and it was a treat to see Herbie Hancock and his group perform. When the Kings Court buffet was being redecorated, the floor plan was completely revamped. There are several small, quiet alcoves and nooks with 2 to 5 tables, giving a feeling of pleasant isolation from the hustle and bustle of the buffet. The chaos in the buffet, however, is worse than before the remastering. The renovation seems to be a designer's plan of form over function. There are four separate food serving areas in a line down the center of deck 7, separated by passages and cross corridors. While the intention seems to have been to separate the pizza and pasta station, the hamburger and hot dog section, the hot and cold beverage stations, and other food areas, the result is that finding a seat, selecting a salad, beverage, entree, or dessert requires long walks back and forth, in and around, from section to section, often getting disoriented, and then searching for your table which cannot be seen if it is more than a few yards from where you are standing. The milling of hungry guests through four food-serving rooms, carrying plates and sloshing beverages, trying to find a food item, and then having no idea where the table they left is, is a major, recurring frustration. A large, open serving area, within sight of the tables and alcoves, would be much more practical in a self-service buffet. Food in the main dining room was very good. Room service, however, was a big disappointment on the QM2 after our cruises on the Celebrity Eclipse and Reflection. The room service menu is very limited. It is mostly burgers, a few sandwiches, and a half dozen very simple hot dishes, like spaghetti Bolognese and quesadillas. Of course, there are two full pages with three columns of small print listing dozens and dozens of glasses and bottles of wine, beer, and soft drinks you can buy through room service. My wife had not been feeling well, and she was tired the last half of our Celebrity cruise and the first half of our homeward crossing on the QM2. When our waiter on the Eclipse noticed my wife missing for dinner one night, he suggested that I order whatever I thought my wife would like from the dining room menu, and he would have it delivered by room service. He happily did that five or six of the 14 nights. In my naivity I asked our waiter to do that one night on the QM2. It was as if no one had ever imagined the concept. It took multiple conversations with the waiter and his supervisor, who eventually got it done, but why was that such a production? Read Less
25 Helpful Votes
Sail Date: July 2016
We are cruisers of some 21 years now. We have cruised on many Carnival Corporation lines over 31 cruises. We last cruised on Elizabeth three years ago. The ship is really lovely and is kept in tip top condition. We had 7 ports of call ... Read More
We are cruisers of some 21 years now. We have cruised on many Carnival Corporation lines over 31 cruises. We last cruised on Elizabeth three years ago. The ship is really lovely and is kept in tip top condition. We had 7 ports of call including Athens, Kusadasi and Mykonos. The weather was perfect and we were lucky to get into Kusadasi as the next day they had their military unrest. We met some wonderful fellow cruisers and were well entertained throughout. Martin Bell was one of the speakers, very interesting. Lots of music and dance as you would expect from Cunard. Now we had a few issues which have added up to make this 3 star in place of 4 - I would only give 5 in a Grills cabin. My husband bought a soda card [a wise investment as he doesn't drink]. However, so many members of the bar staff treated his order with down right rudeness! Not in the restaurant though where the drinks staff were excellent. We found our table waiter to be very brusque and twice he interrupted conversation and coffee to tell us that he needed us to move so he could set up for second sitting. Both times it was about 7.45, when the next sitting is 8.30. He rushed us through dinner and eventually we complained to the head waiter. We did not put this in writing as we know the guy could get into trouble and just wanted it not to happen again. I add we were always finished by 7.50. In Mykonos we had a flood on the deck above and the water around the whole ship was cut off for over 5 hours. Dinner that day went ahead as usual and the water when it came back on was brown for sometime and not heated. We felt sorry for those in the flooded cabins but understand that these things can happen. Several days and ports of call later I caught Norovirus. Again, this happens on ships as on land. However, the nurse admitted that it must have been caught on ship as we hadn't gone ashore in the last port [Messina]. The medical staff were very good and I played my part by remaining in our cabin. The issue here being the bill for medical services. Nowadays on many of the ships we travel on this is now a free of charge service in order to stop it's spread. We offered to pay for the medication but the Purser's Office [not great service there to say the least] would not change their mind. We were treated in a very off-handed manner - phone calls not returned etc etc - in spite of our polite and positive manner. I know people say this but it is true - it wasn't the money here! I know you 'Cunarders' out there will shoot my views down but they are my honest and experienced feelings. Lastly, I would like to add that many of the service staff were very good but it has soured our feelings on Cunard and I doubt we will cruise again on a Cunard brand ship. We had cruised in May on the Emerald Princess and found the service excellent everywhere around the ship, whist this cruise was lovely our experience was no comparison! Read Less
14 Helpful Votes
Sail Date: April 2016
This was the last leg of a world cruise by the QM2 and we were sailing from Dubai back to Southampton through the Suez Canal. We had a ''Sheltered Balcony'' as the balconies in the Staterooms(Cabins) on Deck 4 are in ... Read More
This was the last leg of a world cruise by the QM2 and we were sailing from Dubai back to Southampton through the Suez Canal. We had a ''Sheltered Balcony'' as the balconies in the Staterooms(Cabins) on Deck 4 are in the hull of the ship. Picture will explain. These balcony's aren't great and need a bit of a lick of paint. The Stateroom was fine, plenty of room with a small settee and table, not much smaller than an average hotel bedroom. If you want bigger than that on a ship you are talking serious money. The shower room was disappointing with an ill fitting shower head and not much room. The water was always hot so no trouble there. A great bed. The TV was poor with a terrible picture and sound. There was a small fridge and you could drink your own alcohol in your cabin. You just couldn't drink it by the pools or on the deck. The pools were fine if a little small but you could always get in them, not too busy. Great deck games that my wife and I played lots of days. The also had a golf simulator which we used quite a lot. Dave & Tom who ran the sports centre were very helpful and gave great service and help with all the activities. The entertainment was 1st class with lots of big names in the shows. You could dance every night in the ballroom or in the late night disco. The food was fantastic and you could have anything yo wanted really in both the self service and sit down dinning rooms, the King's Court and Britannia. The ship is huge and you can always find a quite spot to sit and read somewhere. The staff were very helpful and attentive throughout the ship. The reason we booked this cruise was the choice of excursions offered in the advert. Unfortunately a few months after booking Egypt was taken off the itinerary. They replaced that with Aqaba/Petra in Jordan, which would have been OK. However no sooner had we got on board before they cancelled our trip to Jerusalem because the Israeli authorities decided that because it was the Feast of the Passover, they could not accept anymore tourist in the morning. Our first excursion was Muscat, which was organised very well, it was a good day out. After this thing got nasty, a bout of Nora Virus ran through the ship affecting 400 hundred passengers at one point. The port of Salalah in Oman wouldn't let us disembark, and Jordan did not even want us in their waters! We were unable to get off the ship for 9 days, the next time we got off the ship was Limassol on Cyprus. The crew worked very hard to stem the tide of the virus and eventually the got it under some kind of control be the time we reached the Mediterranean. The rest of the excursions were fine but we explored a few places on our own too. In general I would say the price of drink on board was horrendous, it did stop people buying each other drink and I noticed there were very few passengers drinking at any of the shows or functions. The average age group of the passengers I would say was about 70yrs old. This was a very old crowd. It was like a floating old folks home. Cunard and the Queen Mary 2 obviously try to make the sailing experience a bit elitist and snobbish with their dress code being a bit too stuffy for the 21st century. I don't know how they'll keep this standard up as about 50% of the clientele will be gone in a couple of years and the younger generation won't accept sitting with a jacket on in an English themed pub, on an Informal night! All in all very disappointing, we were not even offered a glass of wine to compensate for our missed trips and disruption to every day cruising by the virus. Cunard could have done more I feel. I wont sail with them again, might not even cruise again! There was a lot of preparation for bigger jobs and maintenance going on around the ship all day every day, banging and clanging, not right. The whole ship is very tired and it is going in for a refit in August I believe, not before time. Read Less
18 Helpful Votes
Sail Date: January 2016
We found the embarquation painless and only had to wait a little while,however we were early in case of accidents etc on journey to Southampton. We went straight to our cabin and to our delight,particularly mine,our luggage was inside. ... Read More
We found the embarquation painless and only had to wait a little while,however we were early in case of accidents etc on journey to Southampton. We went straight to our cabin and to our delight,particularly mine,our luggage was inside. We were very happy with our cabin 4138, bathroom fine too with a covered balcony which suited me as I'm fairskinned and need to be out of the Sun. The cabin was always maintained impeccably by Eddie. The transatlantic crossing was good,very little movement on the ship until the last day when the ship did move for 3/4hours!!but didn't affect us. We personally found the entertainment sadly lacking during the day,as did many other passengers. We went to talks by Celia Imrie,John McCarthy and Tony Robinson,all very enjoyable and talks by David mallinson on several actors which were very informative. Other than these and two or three trips to the planetarium there was little we felt we wanted to do. We did enjoy the quiz but not always tables available. The film's were abysmal,very disappointing indeed. We ate in the Britannia restaurant at night and managed to change the early sitting to the later one. The early sitting was too early and the latter at 8·30 rather late. Staff in the Britannia were excellent,very helpful,good sense of humour and food generally very good although quite repetitive and my husband who is more fussy than me,struggled to find something he fancied,lots of sirloin steaks,various fish and lamb. Wine was ridiculously expensive. We enjoyed the bars,although evenings did become somewhat repetitive and we found over three weeks too long on board as there were many days at sea and as the ship is a liner the outside decks were extremely windy. No shelter at all on the pooldecks so we used the indoor pool most days instead. This was a lovely venue and enjoyed the music and dancing at lunchtime. We realised too that the average age of guests was considerably older than us at 58 &60 and the constant dressing for dinner and always wearing a jacket annoyed my husband although I quite enjoyed it as for a woman wearing a dress is easy! I had pointed this out when we initially looked at the cruise but he did not enjoy wearing a jacket every night,especially when people were wearing shorts or casual clothing in the golden lion well after 6pm and no one said anything to them. We also wanted to do a transatlantic crossing with cunard so we've done that now. The service in the bars was very good and peanuts and crisps regularly served if desired. G32 disco was good,excellent band and music by dj but totally spoiled by smoking from the floor above which drifted down,horrid and ridiculous to allow smokers near a dance venue. The entertainment at night was no better than any other cruise ship,in fact we have experienced far better, much more to do and see and this was our 15th cruise or should I say voyage,as everyone says!! We enjoyed the violin and piano playing at first but after a week we had both had enough and just longed for some easy listening music. We booked three trips through cunard and enjoyed them as we wanted the security of a trip that was organised through the ship. A few guests confused the time to return to the bus on one of them and the courier really had no idea what to do. Very surprised they don't give guests a mobile number and take theirs just in case. We have also never been on a ship before where so many people are late to the shows in the theatre,continuously, and leaving during a show, and getting up and leaving immediately the singing stops!!so rude. We enjoyed the voyage! But very much doubt we would use cunard again as other companies have much more to offer. The ship was a little worn and not nearly as impressive as we expected and many of the guests were cunard only travellers, so really had no idea that there is a lot better out there if you look at other companies. I think as these older passengers stop travelling cunard will have to improve and up their game, both as regards the ship and their entertainment. As our voyage was lengthy I did miss being outside during the day,particularly when the weather was so hot and having lunch outside. Our return to the UK was spoiled by having to waste a whole day hanging around at a hotel in Rio before transferring to a restaurant en route for dinner which was very enjoyable and then to the airport. We may as well have left a day earlier. The day was a wasted day and many people were complaining and it was a sorry end to a holiday. Read Less
9 Helpful Votes
Sail Date: November 2015
We booked a Princess Grill stateroom aboard the QM2 for a transatlantic voyage to celebrate a significant wedding anniversary. This was our third time on the QM2 and we have also travelled on the QE2 and Queen Victoria. A short time before ... Read More
We booked a Princess Grill stateroom aboard the QM2 for a transatlantic voyage to celebrate a significant wedding anniversary. This was our third time on the QM2 and we have also travelled on the QE2 and Queen Victoria. A short time before sailing we were offered a chargeable and discounted upgrade to Queens Grill and as it was a special anniversary we took advantage of this. We had also booked three nights at the Grand Hyatt hotel with transfers included as a precursor to the voyage; all arranged through Cunard. The overall experience was good BUT there has been a significant deterioration in the standards of accommodation and service since our earlier travels on QM2. It started with there being no driver at the airport to take us to our hotel. Yes, there was a Cunard driver but he was waiting for other passengers, we were not on his list. Two hours after touch-down the driver's passengers still had not emerged so he kindly took it upon himself to take us which resulted in us dragging our luggage across and through the car park to his vehicle. The hotel was ok but 'bed and breakfast'? You get an allowance for breakfast. If you choose to eat in the restaurant instead of the 'sit in reception' market place then your allowance doesn't buy you much more than a bowl of fruit. A cooked breakfast with coffee will cost much more than your allowance. Cunard representative available? Yes, on the day of our departure. We raised the issue of the earlier transfer; the representative would make some enquiries and asked us to see her later. Her response was that the transportation people understood that our flight had been diverted so didn't send anyone. We were on the plane we'd been allocated and arrived at the correct airport at the correct time. Then on to the ship: transport was fine. Priority boarding for Grill passengers and this was ok though the receptionist was a bit ruffled. Onto the ship, obligatory photograph then: nothing, we were just left there, no-one to give directions, no assistance. We found the lifts and arrived at our corridor where we asked a steward for directions. The room was very good, large and comfortable. The bathroom was not so good - broken tiles, drilled tiles where a fixture had been removed, scruffy Jacuzzi bath. After these initial disappointments the following seven days were generally good - good food, good entertainment, good lectures. The 'white glove' afternoon tea that Cunard makes a big play of was not as good as previous cruises: half the staff were not in white gloves, you had to attract the eye of a steward to get served, and there wasn't a lot of food to go round. The fabric of the ship is quite poor. The carpets along the corridors to our stateroom were badly stained, and not small stains either. There was a lot of rust around the funnels and in places along the deck. Stair carpets and carpets at the lifts are badly worn. There were many other little issues - overall our experience indicates a drop in Cunard's standards since our previous cruises. Read Less
Sail Date: August 2015
I have cruised with lots of cruise lines and wanted to sail with Cunard. As I choose the itinerary before the ship the choice has never included Cunard as it was always so much more expensive. I know some of you may say you get what you ... Read More
I have cruised with lots of cruise lines and wanted to sail with Cunard. As I choose the itinerary before the ship the choice has never included Cunard as it was always so much more expensive. I know some of you may say you get what you pay for but it may not always be the case. So we saw a great deal, to places we wanted to go to and booked. The itinerary was fantastic. Starting in Venice, going to Croatia, Greece and Turkey, a few of the places we hadn't been before which we looked forward to. To Cunards credit the ship was fabulous, lots of art deco touches and the art work is outstanding. Also outstanding is the cleanliness of the ship, one of the cleanest ships I have ever been on, except for the windows and balcony glass that is! Likewise the food is excellent but I would say no better than other cruise lines we have been with. The downside, for us was the entertainment. This ship is great if you like ballroom dancing and classical music. It had, in the two weeks 2 shows with singers and dancers combined. Other shows included singers and a comedian. Also a flautist who was on 2 nights and a violinist who was on 2 nights. They both were excellent but around the ship there were other classical music groups e.g a string quartet and a harpist. Whilst I enjoy classical music I found it too much for my taste. There was a group called synergy which played in hemispheres and out on deck. They had the chance to play in the queens room once and it was packed. Also around the ship it was noticeable how empty all the bars were. At times it was like being on the Marie Celeste. I noticed people bringing their own drink onto the ship, something other cruise liners don't allow. So I can only summise that the bars were empty as everyone was drinking in their rooms. However it was not tea or coffee, as there are no tea or coffee facilities in the rooms, something we have got used to on other ships. However they do have 24 hour room service. So to sum up we had a great holiday with the ports of call, the lovely room, the beautiful food and the clean ship. However this ship lacked life! Even the sail aways were non existent. Nobody got up to dance which I have never seen before on a sail away. Cunard you need to address this! I talked to many people over the two weeks from all over the world and they asked me is this the best of British? Which is what they see as Cunard's saying. Many moaned about the entertainment being stuffy! I would tend to agree. Needless to say I will continue to sail with other cruise lines but Cunard, sorry, your entertainment is not for me! Read Less
2 Helpful Votes
Sail Date: August 2015
2nd time with Cunard as we have previously sailed on Queen Elizabeth. The Good We like the lack of rock climbing walls a water slides etc that you now find on many cruise ships today. The dress code, as we enjoy dressing for ... Read More
2nd time with Cunard as we have previously sailed on Queen Elizabeth. The Good We like the lack of rock climbing walls a water slides etc that you now find on many cruise ships today. The dress code, as we enjoy dressing for dinner. The fact that it is more for couples than families with children. The not so Good The food was ok but certainly not fine dining and we have had a better standard of food on an Airtours ship. The service is generally ok, but it doesn't meet expectations generated by the marketing "impeccable white star service". In fact when we needed to complain we did find that we were made to feel like second class passengers, and this is the main problem with this ship & Cunard if you are "Britannia" class passengers. There are a number of areas that are off limits to Britannia passengers and are exclusively for Queens and Princess Grill passenger I.e. First class. Many of the things that you come to expect as included on other cruise lines e.g use of the Spa, are optional extras with Cunard if you are not a first class passenger ( even though you probably pay more for your cruise than with other cruise lines). The decks and hot tubs are too small to cope with the passengers numbers on "days at sea" ( unless you are first class where you have a separate deck area). We requested two cabins close together but one was forward port the other aft starboard, but at least they were on the same deck. We requested late sitting but were allocated early and it was only after several argument with Roal the Maitre de that it was eventually sorted out on the third night. In summary If you can afford to go Queens Grill standard ( first class) this is probably the best ship for you, if not research other cruise companies like Princess and particularly the ship, to get the right one for you I.e. Is it for families and children or for couples? is it formal or informal? and you will get a much better standard of service, food and overall experience than with Cunard. Read Less
6 Helpful Votes
Sail Date: July 2015
We had previously cruised on Princess Cruise Line, and loved every minute! Surprisingly, Cunard, showed itself to be a step down. Certainly, not something we anticipated. Cabin: Our balcony stateroom was very comfortable, clean, and ... Read More
We had previously cruised on Princess Cruise Line, and loved every minute! Surprisingly, Cunard, showed itself to be a step down. Certainly, not something we anticipated. Cabin: Our balcony stateroom was very comfortable, clean, and nicely appointed. However, It is important to note that we were on the 11th floor, and our room vibrated as if it were over the ship's engine. This occurred while we were still in port, as well as when we were at sea. Dining: Upon arrival, we walked around the ship to learn our way, and arrived for dinner at The Britannia Restaurant at the time scheduled on our 'tickets'. There was also a table number assigned. We soon came to learn that the allotted time and table were inaccurate, and when we arrived were told to 'WAIT' on a long line before we could be seated. Restaurant staff told us that someone needed to take us to our table, and no one was available. The line was quite long, and many guests started complaining and left to go to the buffet on another deck. The food in The Britannia was just 'okay', nothing 'cruise worthy', nor at all appealing. The menu left much to be desired. Other guests sent their food back several times, and made comments like, "This has truly changed!" For the remainder of the cruise, we frequented the 12th floor buffet. Entertainment: The entertainment was poor and amateurish. The crew who comprised the 'singers and dancers' were less than 'high school' caliber. Shows were not 'sensational' or well choreographed. The singers were often 'off key', not what you expect on a cruise. Travel: Smooth and easy. Our Captain Oprey, was truly 'at the helm', working for passenger comfort and safety! Disembarkation: We waited on lines everywhere and for every thing. The Ship's crew was not organized and truly lacked training in customer service. At the point of disembarkation, we were told, via stateroom mail delivery, where to assemble (The Winter Garden) and wait for a crew member with further instructions. After an hour we began to worry. We left the area, with other guests, and were actually able to get off the ship without a problem. We still don't know if anyone came to get us! Clearly, the plan for organized and efficient disembarking was a failure. Summary: While the QM2 is a beautiful and historical ship, Cunard needs lessons in organization and customer relations overall. Entertainment and food were lacking and in need of improvement. Sadly, what could should have been a wonderful experience was far less than we expected. We anxiously look forward to giving Cunard another chance, and hope that they take customer reviews to heart. Read Less
Sail Date: July 2015
We boarded our cruise in Trieste Italy ( not Venice) with expectations of excellence from the Cunard brand. Sadly this was not to be. Embarkation was late starting and we had problems with our passports not registering properly. We were ... Read More
We boarded our cruise in Trieste Italy ( not Venice) with expectations of excellence from the Cunard brand. Sadly this was not to be. Embarkation was late starting and we had problems with our passports not registering properly. We were expecting the staff at embarkation to look immaculate but instead were greeted with staff in messy outfits of white shirts and skirts or pants that looked like they needed a good iron.Little thing but first impressions count. there are sooooo many little things that happened but we were determined to make the most of it and tried not to be whiners. Our room steward was ok for the first week and then changed in the second week. Everyday there was something including 1 day our room had still not been serviced at 2.30 pm when we arrived back on board after shore.Not acceptable. There was certainly not a lot of activities to do on board, certainly not like other ships. The night time entertainment on board is ok. It is geared very much to the old fashioned type of entertainment of years gone by - string quartet,pianist,harpist etc. There are no proper deck parties like other ships. The wines etc. are very expensive as are the photos. Our formal photo was $34.95 USD but the other photos were $24.95. You pay an extra $10 just because it is formal night? The wines by the glass were expensive but you could get a wine for around $7 USD for 75mls. Seriously? That's not a glass, that's a taste. Most of the ports are good but a few more shuttle buses provided by Cunard would be nice. The food in the dining room was beautiful and the experience was enhanced by our fabulous waiter Dennis who made recommendations every night. The buffet food is very typical of all buffets. The afternoon teas in the Queens room is very nice and traditional. The dress code on board is not adhered to. There is a big emphasis put on passengers wearing the right attire after 6pm. Gentlemen to wear trousers with shirt and jacket. We personally didn't care but if you have a dress code - stick to it. Some young women came into the dining room at night with short cut offs and sandals. Children running around unsupervised on open decks at 11pm at night when no children were to be out and about after 10. Cunard shouldn't have these rules if you are not going to adhere to them. We were reminded about the dress code when we tried to buy a coffee in the coffee shop at 6.10pm. We were wearing shorts etc. and had just walked in from the deck area. We thought, you have got to be kidding? No consistency Cunard. We are glad that we did this cruise as we have cruised with many different cruise lines prior to this. We believe that Cunard should take a look at the way some other cruise companies operate and not just rest on the Cunard name. Excellence in Service is promised but not always delivered. Read Less
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