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24 Helpful Votes
Sail Date: September 2016
This was our first cruise and probably our last and never with Cunard again. We chose Cunard on reputation, one that we found is not all it seems. It was a paradox. Both excellent and dreadful. We stayed in a Queens Suite with the ... Read More
This was our first cruise and probably our last and never with Cunard again. We chose Cunard on reputation, one that we found is not all it seems. It was a paradox. Both excellent and dreadful. We stayed in a Queens Suite with the accompanying Queens Grill. This was excellent and without fault. The butlers and waiters were a delight - nothing was too much trouble. The plush sun beds, afternoon tea, nicely appointed suite with plenty of free Bombay gin....all absolutely perfect. As soon as you venture off decks 11 & 12 and head below it all goes horribly wrong. Rude staff (plenty of them and all front of house oddly), the Lido 'transport' cafe, dreadfully poor entertainment, dull shopping, and guests in shorts, flip flops and slippers while you are trussed up in a tuxedo - so much for the dress code. They also manged to mess up both the embarkation and disembarkation with the private transport over an hour late and then not even showing up. As for the outrageously expensive 'Cunard' excursion, avoid these if you, a.) Want to enjoy your trip b.) avoid feeling completely ripped off. I could write a thesis on our experience but as far to say if we had not stayed in the Queen's Grill this would have been one of the most disappointing holidays in over 20 years. Back to flying to real luxury hotels in beautiful countries. Read Less
6 Helpful Votes
Sail Date: August 2016
We chose this cruise because of the itinerary and we wanted to experience a cruise based in Britian. We were in cabin 1073. We usually book a balcony but the cruise was almost full. The cabin was a really nice size, and we didn't mind ... Read More
We chose this cruise because of the itinerary and we wanted to experience a cruise based in Britian. We were in cabin 1073. We usually book a balcony but the cruise was almost full. The cabin was a really nice size, and we didn't mind not having the balcony as much as I thought as the ship had lots of nice places to sit. We loved the entertainment, especially the cellist and the tenor, and the speakers (who were really interesting). We also tried lawn bowling and played some bridge and darts. The food was very good, and desserts were excellent. I would say the food was similar to Celebrity but desserts were better. Drinks were expensive though. We loved the Verandah restaurant. We prefer anytime dining, but that isn't an option with Cunard in the Brittania dining room. Still it was nice to meet people, and we enjoyed the dress code. My husband had a couple of nights where he preferred to not wear a jacket, so we went to the buffet on those nights. Embarkation was excellent; we arrived at 1 as was listed on our documents and walked right up. We hardly saw any children and the average age looked to be 70 plus, about 15 years older than us. So it was quiet, which suited us. The library is good, so no need to pack books. This is a cruise for people who like quiet, enjoy good food, like classical music and enrichment activities. Read Less
9 Helpful Votes
Sail Date: August 2016
We chose this cruise as a special holiday after not having one for a couple of years due to paying for two weddings! (Thanks girls). It was our first cruise with Cunard although we have cruised before with other lines. The itinery included ... Read More
We chose this cruise as a special holiday after not having one for a couple of years due to paying for two weddings! (Thanks girls). It was our first cruise with Cunard although we have cruised before with other lines. The itinery included some ports we had visited before and a couple of new ones (Gibraltar and Korcula) and also Venice which we were keen to do again as it was winter and very cold on our previous visit. Boarding was fast, smooth and trouble free and our luggage was in our stateroom when we arrived. Our room (regular balcony deck 7) was very comfortable with plenty of storage space and lots of room to move around. The balcony was a good size and not overlooked although some of them could be so check the deck plans carefully when booking if this is an issue for you. We had a wonderful cruise and found the ship to be very comfortable and well designed. We dined in the Britannia restaurant and were fortunate to have splendid dining companions - we laughed so much and genuinely looked forward to eating every night. The food was excellent and the service was friendly and efficient. There was plenty to do during the days if you wanted to, or you could just sunbathe or read a book. It is true that on a sunny day there will be a shortage of sunbeds by the pool, but there are plenty of other places to find (or escape) the sun and expecting to have enough space adjacent to the pool to accommodate 2000 passengers is unrealistic in my view. If you want a guaranteed place by the pool then you will need to pay 4 times as much and cruise on Europa or some of the other boutique vessels. For at least half the cruise the balconies will be in the sun on a warm day and that's the majority of the cabins on a Vista class ship such as this. We enjoy the formal aspect of a cruise like this and enjoy the dressing up and the dancing and civilised afternoon teas. A Cunard cruise is a Cunard cruise and you do need to know what your booking. If you want casual dining and more pzazz then there are plenty of options out there. Also, although we are in our 50's we had no problem with the older age profile of the passengers. We met a lot of terrifically fun lively people with wonderful stories to tell and a great zest for life - it was really quite enriching. The evening shows are what they are - slightly cheesy cabaret style shows, but the standard was very high, particularly the dancing, and they are a pleasant enough way to let you dinner settle before going dancing. The guest artists, musicians and comedian etc were actually all very good with well constructed shows. A word about the music on the ship which was of a unifornly high standard. The two show bands were first class and there was also a String Quartet, a Harpist, a cocktail pianist and a jazz singer/pianist - all of a very high standard. Definitely the highest standard of music we have encountered at sea. The crew worked really hard in all the areas we went and the Captain, Aseem Hashmi set a great example, being genuinly interested in the wellbeing and enjoyment of the passengers. He also delivered a couple of great lectures on the ships operations and his own very interesting story. Only negatives - the drinks are very expensive, especially the wine in the Britannia, and the coffee was fairly poor unless you paid extra in the (excellent) Cafe Carinthia. After a wonderful trip the disembarkation was equally smooth and painless and we departed Southampton rather wishing we haden't had to leave the boat. Read Less
2 Helpful Votes
Sail Date: August 2016
I booked this cruise for 4 people after having a taster cruise on the Victoria in 2015 which was beautiful however despite being advised that we would probably have an 'upgrade' we ended up feeling as though we had been down ... Read More
I booked this cruise for 4 people after having a taster cruise on the Victoria in 2015 which was beautiful however despite being advised that we would probably have an 'upgrade' we ended up feeling as though we had been down graded. The balcony was smaller and as we walked into the room past the bed my husband bumped his shoulder on the wall mounted tv due to lack of space. The room looked tired and dated and as we stepped onto the balcony we were faced with a view at our feet of rusting metal. We asked for an unobstructed view but had lifeboats just underneath and a protruding balcony above us. The food in the Britannia restaurant was fine and the service could not be faulted but the food in the lido was always barely lukewarm and the quality left something to be desired. I even asked if it could be heated up but was advised they didn't have the fascillity to do so. We also walked out (as many others did) of the theatre shows as they were either a repeat of previous cruises or just old hat for people who were born in the year 1900. Alright I know this is impossible but it just felt like it. Being over 60 doesn't mean you want to sing "we'll meet again". Venice and Dubrovnik were very interesting but would have liked more free time to explore in fact we had to be back at the jetty for 2.30 when in Venice. Other shore excursions/visits were disappointing also about 9 of the 17 days were spent at sea. (Full itinerary not showing at time of booking) Despite complaining to the persors office and on the customer satisfaction forms nothing was done and no redress or contact regarding our dissatisfaction has ever been made. We have never been able to obtain an email to make our views known. We would have liked to travelled on all three Queen ships but unlikely to now. Disappointing birthday cruise Read Less
28 Helpful Votes
Sail Date: August 2016
We booked it because we wanted to try a Cunard and also liked the itinerary. The Queen Victoria is an amazing boat - spotlessly clean and shiny, elegant and comfortable! It was just beautiful! We loved every minute of our cruise. The ... Read More
We booked it because we wanted to try a Cunard and also liked the itinerary. The Queen Victoria is an amazing boat - spotlessly clean and shiny, elegant and comfortable! It was just beautiful! We loved every minute of our cruise. The staff was also very attentive and provided excellent service no matter the department. We booked last minute so we were in an outside cabin (we regularly book at least a balcony). The room was spacious, well decorated and the bed was incredibly comfortable, We were pleasantly surprised because we had psyched ourselves up to be ok with a little room and it was not. The food was also delicious - breakfast was pretty typical cruise fare but from lunch on it was wonderful. Our favourite was the 3pm white glove afternoon tea with various musical accompaniments. This was delicious and partially to blame for the few pounds we put on during the cruise. If you don't want white glove service, then pop up to the Lido and low and behold there is the same sandwiches and scones with cream in a nice casual atmosphere, Dinners in the Brittania were fabulous and I have to commend the staff who once hearing I had allergies brought me the next nights menu so my food could be cooked separately or changed to suit my medical needs. We ate one meal in the Verandah and it was amazing as well. The entertainment was top notch. Two had appeared in Britains Got Talent. We went to two lectures and these were interesting and well prepared - not too long just the perfect length of time. If you want a loud and noisy pool then this cruise is not for you. The pool areas were quiet but spotless. We loved that their was one pool for families and a second for adults. The adult pool is at the back of the pool and you can look through the back glass rail and see the port you are in. This was spectacular in Kotor with the mountains in the background. All in all this was the best cruise of the many we have done. Cunard certainly lives up to their reputation. At one point, my husband said to me that this was the best holiday that we have ever done - and I think he was right! Read Less
10 Helpful Votes
Sail Date: August 2016
I chose this crossing of the Atlantic from NYC to Southampton because it met my goal of enjoying a crossing without jet lag. Also, my wife and I were going to be in the UK for about a month so starting in Southampton was a good start. ... Read More
I chose this crossing of the Atlantic from NYC to Southampton because it met my goal of enjoying a crossing without jet lag. Also, my wife and I were going to be in the UK for about a month so starting in Southampton was a good start. This was the first time I had been on the renovated QM2. I had crossed on the previous version of the ship. This was a major and pleasing upgrade. My main impressions? Much better food in the main dining room. Then as all the carpets had been replaced, the entire ship looked and felt new. The entertainment was mediocre, and the main speakers were fabulous. I found myself in the jacuzzi usually by myself, but that was my opportunity to read the daily newspaper. The WIFI was still very slow at sea - so this is something that can be greatly improved in the future. My cabin was a balcony on deck 11, and was fabulous. Nothing to improve there. Read Less
2 Helpful Votes
Sail Date: August 2016
We choose QM2 over flying to Europe when the price becomes competitive. It did this Aug and we cancelled free tickets to take advantage. Although Cunard makes much ballyhoo over the remastering, it was confined principally to the Grill ... Read More
We choose QM2 over flying to Europe when the price becomes competitive. It did this Aug and we cancelled free tickets to take advantage. Although Cunard makes much ballyhoo over the remastering, it was confined principally to the Grill accommodations. The rest of the ship received new carpet. They did replace the disgraceful windows on deck 3 and they made significant improvements to the disastrous Kings Court buffet. Did not detect any change to standard cabins which were still quite nice. They also removed the elevator that went from decks 2-3 to 7. Never did understand why it was there. And a personal critique, they corrected the text on the photo of Ginger Rogers which was very wrong and which we had brought to their attention in the past. Sadly, the service which prior to dry dock had become worthy of Cunard, slipped a few notches and remains below that of other cruise lines, notably Princess which remains our favorite. This has been a shortcoming of Cunard since they abandoned the all British staff. Except for substituting for air fare, no reason to sail Cunard. Read Less
24 Helpful Votes
Sail Date: August 2016
Queen Mary 2 Remastered -- Myeh! The Queen Mary 2 was in dry dock in Hamburg from the end of May through the third week of June, resuming her crossings of the Atlantic just a few weeks before our Eastbound crossing on July 6, and our ... Read More
Queen Mary 2 Remastered -- Myeh! The Queen Mary 2 was in dry dock in Hamburg from the end of May through the third week of June, resuming her crossings of the Atlantic just a few weeks before our Eastbound crossing on July 6, and our return sailing from Southampton on August 1. The "remastering", as Cunard calls it, was advertised heavily for many months. So, I was looking forward to the wonders we would find aboard. I'm sure if we were occupants of one of the several brand new suites dropped onto the 13th deck while the ship was in dry dock, enjoyed some of the improvements in the other most expensive suites, or inspected the newly cleaned and painted hull or engine pods, we would have seen many great improvements. From our vantage point, staying in a middle-level balcony stateroom, the ship was beautiful, but the "remastering" was greatly over-hyped. To be fair, the Carinthia Lounge and the King's Court buffet, available to all, are very nicely redecorated. There is also much beautiful, new carpet in many of the public areas. In a giant leap forward into the latter part of the last century, the tiny TVs that sat on the counter next to the vanity have been replaced by 42" flat panel TVs mounted on the wall, opposite the bed and love seat. There are probably other areas that have been redone that we didn't use or didn't notice. The stench of old cigarette butts in the 6th deck "C" elevator area on the non-smoking QM2 was awful. I can only guess they used the container standing there to dump the ash trays from the deck 7 outside smoking area. Since we were "commuting" between New York and Southampton before and after our Celebrity Eclipse Baltic/Scandinavian cruise, it was helpful that the QM2 has several laundry rooms where guests can do their own washing, since the Celebrity Solstice-class ships don’t have any do-it-yourself laundries . It is a miserable experience, though, since theQM2’s laundry room is tiny and sweltering, The launderettes are a great convenience, but once the first loads of clothes of the day are washing, you don't have much choice but to stand there waiting for a machine to become available. The "remastering" didn't address the lack of ventilation or cooling. It is still hot as blazes in the launderettes. There were several excellent speakers on our two transatlantic crossings, and it was a treat to see Herbie Hancock and his group perform. When the Kings Court buffet was being redecorated, the floor plan was completely revamped. There are several small, quiet alcoves and nooks with 2 to 5 tables, giving a feeling of pleasant isolation from the hustle and bustle of the buffet. The chaos in the buffet, however, is worse than before the remastering. The renovation seems to be a designer's plan of form over function. There are four separate food serving areas in a line down the center of deck 7, separated by passages and cross corridors. While the intention seems to have been to separate the pizza and pasta station, the hamburger and hot dog section, the hot and cold beverage stations, and other food areas, the result is that finding a seat, selecting a salad, beverage, entree, or dessert requires long walks back and forth, in and around, from section to section, often getting disoriented, and then searching for your table which cannot be seen if it is more than a few yards from where you are standing. The milling of hungry guests through four food-serving rooms, carrying plates and sloshing beverages, trying to find a food item, and then having no idea where the table they left is, is a major, recurring frustration. A large, open serving area, within sight of the tables and alcoves, would be much more practical in a self-service buffet. Food in the main dining room was very good. Room service, however, was a big disappointment on the QM2 after our cruises on the Celebrity Eclipse and Reflection. The room service menu is very limited. It is mostly burgers, a few sandwiches, and a half dozen very simple hot dishes, like spaghetti Bolognese and quesadillas. Of course, there are two full pages with three columns of small print listing dozens and dozens of glasses and bottles of wine, beer, and soft drinks you can buy through room service. My wife had not been feeling well, and she was tired the last half of our Celebrity cruise and the first half of our homeward crossing on the QM2. When our waiter on the Eclipse noticed my wife missing for dinner one night, he suggested that I order whatever I thought my wife would like from the dining room menu, and he would have it delivered by room service. He happily did that five or six of the 14 nights. In my naivity I asked our waiter to do that one night on the QM2. It was as if no one had ever imagined the concept. It took multiple conversations with the waiter and his supervisor, who eventually got it done, but why was that such a production? Read Less
17 Helpful Votes
Sail Date: July 2016
We are celebrating 25 years together this year & decided on an extra special holiday. After 6 nights in New York we returned to the UK in style. We booked 3 of the nights in New York with Cunard, which I have reviewed elsewhere ... Read More
We are celebrating 25 years together this year & decided on an extra special holiday. After 6 nights in New York we returned to the UK in style. We booked 3 of the nights in New York with Cunard, which I have reviewed elsewhere (DoubleTree Hilton on Lexington Ave) and given a very good review for. Cunard arranged the transfer from the hotel to the Docks. Unfortunately this was not so good. There were 2 staff that attended the hotel in the days before the transfer who gave conflicting information about how the 3 coaches were going to be organised. This lead the a crowded reception area with a very long wait by most of the passengers from that hotel. One of the staff quite rightly told us that the 3 coaches had set times and which coach we would be assigned to. The other male staff wrongly told us all to be in reception an hour before the first coach was due and he would just pile everyone on the coach until it was full & then send them off. This was incorrect. If we had all turned up at the times that the first member of staff had told us, then most people wouldn't have left there rooms until later, reception wouldn't have been so crowded and less people would have been annoyed at their long wait (we were on 12:30 coach that didn't get there until 13:15. We were waiting from 11:00). Once on the coach, everything went more smoothly. The transfer from coach to dock to ship went without any issues. The ship has had a major refit recently and it shows. The whole ship is beautifully decorated. The ship is also enormous so, it takes some walking from one end to the other. All of the public areas are very well decorated. The room was amazing. It was everything we hoped for and more. It was beautifully decorated, with plenty of storage/wardrobe space and perfectly designed to maximise comfort. The cabin had an outside balcony that had a couple of seats and a small table to put drinks on. Our cabin steward Annalise was excellent and she would get us anything we asked for. She never appeared to be annoyed at us, despite the fact that several times she came to do the room, we were sat on the balcony and she said she would come back later, when we were out. Despite us being in our room until late morning, she managed to keep the room immaculate. My only criticism is that our cabin was near the front of the ship & the Brittania Restaurant was at the back, so we got a LOT of exercise before & after meals. The ship is really big. Dining, the food aboard the ship is amazing. The Starters, main courses and salads are cooked fresh and to a very high standard. Some of the deserts & cakes were either frozen & defrosted or not to as high a standard as the rest of the food. Certainly, the Afternoon Tea had frozen & defrosted scones. Maybe the pastry chef was having a bad week? That said, I cannot criticise any of the food that I had aboard the ship. We were assigned a table for all of our evening meals in the Brittania Restaurant. There were 2 sittings and we chose the later one. Our waiters Ramil, Kenneth and Luka were excellent. Their timing was perfect and Ramil in particular had an uncanny ability to know exactly how much black pepper to put on, which was particularly handy for me, as when I am talking I forget to pay attention. Although many people ate their breakfast & lunch in the Kings Court buffet style dining area, we found it almost impossible to find an empty table there. Not sure if it was because the design of the Kings Court was not designed with enough tables, or the particular group of passengers we were on with ate in there in unexpected numbers. Because of this we ended up having all our meals in the Brittania, which worked out for the better anyway by preventing too much snacking or adding an extra scoop. We did have a few issues with our wine waiter, and consequently purchased less wine than we otherwise might have done. The prices of drinks are also quite high, at our local restaurant we pay £18 for a particular bottle of wine, on board ship, the same bottle was $75 more than 3 times the price. Entertainment. All the time we on board there were things to do, all day long. Most of the activities we did, took an amount of time, we then had 30-45 minutes before the next activity, so we didn't have to rush from one thing to another, yet we never had a point where we were bored waiting for the next thing to start. The evening shows were amazing. 3 of the nights there were 4 singers and a group of dancers in the Royal Court Theatre. They were excellent, in fact one of the singers, Mandy, sang "You Don't Have To Say You Love Me" which was the best version I have heard since Dusty Springfield sang it. The Royal Court Theatre also featured the incredibly talented singing voice of Jordan Bennett and the very funny John Joseph. The G52 bar at the front of the ship had a disco going quite late into the night, which featured a band most nights. During the day there all sorts of activities to meet most sedate tastes, although there is also a gym aboard and a couple of swimming pools. We did make use of the on deck Jacuzzi on one of the foggy days and managed to sunburnt at that time. One activity that I would have liked to have done which I didn't was use the Planetarium. To go to the Planetarium you needed to get tickets. for 2 days we went to the ticket desk, waited in a massive queue only to be told the tickets had run out. On the 3rd day we went extra early, waited for over 30 minutes (15 of those minutes after the 9am opening of the ticket office) and no one turned up. We went to the pursers desk to ask if there was anyone going to open the ticket desk, the purser rang up and said there will be someone there. when we got back, we had to go the back of the queue again and didn't get tickets again. We didn't try to go to the Planetarium after that. The only port that we stopped at was Halifax in Nova Scotia. Prior to visiting it, we have never considered Canada as a holiday destination. Now that we have been to Halifax, we would consider going back and exploring more of Canada. Halifax is a very nice place with a Beautiful Public Gardens. The experience as a whole was fantastic and I am very glad we chose to go on that cruise. My main criticisms are minor (couldn't get a ticket to the Planetarium, not enough tables in the Kings Court Dining Room and the Wine prices were astronomically high, as was the additional 15% surcharge on everything) and I would still recommend the experience to others. Read Less
25 Helpful Votes
Sail Date: July 2016
This was our seventh cruise, and first on Cunard. We are mid 40s and chose this cruise because we like a more formal experience and it was an anniversary. We were in Queens Grill in the Q6 suite. Overall, Cunard clearly understand their ... Read More
This was our seventh cruise, and first on Cunard. We are mid 40s and chose this cruise because we like a more formal experience and it was an anniversary. We were in Queens Grill in the Q6 suite. Overall, Cunard clearly understand their audience. The cruise is not typical, and is far more sedate than many cruise lines. However, what they aim to do they deliver. I had been cautious about booking Cunard due to mixed reviews - however, they delivered exactly on what they promise - a classy ship, formal but not stuffy atmosphere and most importantly excellent food and service throughout. There is a decent mix of ages and we never felt too old, although the average age would have been 50-60, there seemed to be less of the 'very old'. Hardly any children. Embarkation at Venice was quick and easy, although there was no separate queue for suite guests, it did not matter as we were through in no time. I was slightly disappointed that there was no welcome drink on boarding, but that was probably the only trick they missed the whole cruise. We had a Q6 suite at the aft of the ship. This is the lowest grade of Queen's Grill suite, but I don't know why - the 180 degree view from the huge balcony more than made up for a slightly smaller room, and it was plenty big enough. Be aware that people on the public deck can look down and see about half of your balcony on the QV, but there was plenty of room to be tucked under cover if required. Quite enjoyed seeing jealous people looking down! The butler was excellent. You paged him and 30 seconds later he called back. Nothing is too much trouble. We made ample use of being able to order from the Queen's Grill menu for room service, and the table is set up in full style. The Queen's Grill hit all expectations. Formal service, friendly but not over attentive, but I only had to raise my eyes to find someone to attend me. Watching the waiters in busy periods is like watching an amazingly choreographed dance, with everyone appearing at just the right point at the right time. The food is quite excellent - we did not order off menu as quite honestly I cannot see the point. The only slight question is that the daily menu only has salad and soups as appetisers, so if you don't want this you are back to the a la carte, which is extensive, but if I am fussy I would have liked an extra daily choice or two. Not so with the mains, where you are spoilt for choice. The other benefits of the Grills are extensive - the terrace is wonderful (and not used much), the reserved upper decks are amazing and the Lounge is a great amenity and our favourite drinking venue. Entertainment is said not to be a Cunard strength and we saw two sides. The production shows were excellent - in particular the singers and dancers were simply more talented and better drilled than we have ever seen before. Other shows were mixed - they repeated some artists twice which I don't really like. The theatre is a classic piece of Cunard - nothing like the usual glitz, it is basically a recreation of a London Theatre complete with boxes. Amazing venue. Cunard don't go into much in the way of daytime fun, which was fine by us, if I want that there are other lines that do it far better. But having a string quartet and a harpist (very talented lady) was much more what we appreciate. Not having announcements all day was a blessing. Formal nights are very formal and very well observed. You cannot overdress on Cunard, even on informal nights, although my wife tried! The actual balls take place in the Queen's Room, where you can watch people who clearly have practiced for years. Take note that if you can't actually ballroom dance you are just going to be watching - there is not much opportunity to shuffle round if you don't know what you are doing as you will look out of place. However, they have a professional dance couple that appear and show you how it should be done. The ship itself is a delight - understated but classy, with restraint in the colour palette but quality throughout. The excursions were all fine - we did them via Cunard at many ports and all went off without a problem - obviously there are overpriced but there is no complaint about the service. The itinerary was great, with Kotor being the surprise star of the show. Med cruises are quite 'hard work' with few sea days but we fitted in a great deal. Overall, however, I will remember the service - except for the lack of a boarding drink there was not a single occasion I asked for anything from any member of staff that was not delivered - no mistakes, just done first time. This is what you would expect in the Grill's and it fully met expectations. Overall, a highly memorable cruise and would recommend Cunard strongly if you are looking for the type of cruise they offer. In this age of the lowest common denominator, at least they know what they are trying to achieve. Read Less
5 Helpful Votes
Sail Date: July 2016
My girlfriend and I chose Cunard's Queen Victoria for our eastern Mediterranean cruise last summer. The choice was based on the amazing port itinerary, Cunard's strong reputation, and reasonable value. We definitely did not go ... Read More
My girlfriend and I chose Cunard's Queen Victoria for our eastern Mediterranean cruise last summer. The choice was based on the amazing port itinerary, Cunard's strong reputation, and reasonable value. We definitely did not go wrong. The ship is beautiful. Elegant, understated, classy, perfect for the kind of cruise we were looking for. A nice size ship, big enough, but small and intimate, and easy to navigate. The adult-only pool aft is nice, although it can be a bit crowded, as should be expected. The food was outstanding throughout the two weeks, from the buffet for any meal, to the main restaurant which was lovely, with excellent service, and great meals every time. We also went to the Verandah, one of their specialty restaurants, twice, and had two extremely excellent meals. My former girlfriend now my fiancee took me to the Verandah for afternoon tea. This was also delicious, fun, and really amazing experience. Even the poolside burgers and fries were good, nothing fantastic, but plenty good. All the bars were great. The two standouts for me were the champagne bar (Veuve Clicquot, not too shabby) which was always surprisingly very quiet, and the Commodore Club, which was a quite classy cocktail lounge forward with a great view and excellent drinks and variety. Service was excellent throughout all bars. All service was excellent. There was an issue with our daily restaurant reservation, but once I mentioned it to the maitre d, he took care of it well before it could actually impact us. For our cruise, they also had a band throughout, Blue Haze, and they were great musicians, very friendly, and great fun. This was my best cruise experience to date. Many reasons for that, but part of the credit definitely goes to Cunard, the Queen Victoria, and her outstanding staff. Read Less
9 Helpful Votes
Sail Date: July 2016
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost ... Read More
ONBOARD EXPERIENCE & SERVICE We sailed with Cunard on 23rd of July 2016 from Athens. Our sailing points were Athens - Santorini - Katakolon - Kotor - Venice. To begin the journey with Cunard was unpleasant to begin with as we lost our luggage at Athens airport. We embarked on Cunard with whatever we had with us and Cunard crew was being sympathetic with our issue. They told us to let them deal with our luggage, so we can enjoy the cruise experience. At first, we were relieved. But as day went by, we can feel something was odd. For every embarkation point, seems there wasn't any news and when we followed up with them, it was seems like an excuse after another. One of the excuses given was the baggage handlers in Venice were on strike, therefore they can't get our bags delivered to the ship. We weren't willingly accepting their explanations but we had no choice. Until we got ourselves the PIR report from the airline rep and all of the excuses given by Cunard were bunch of lies. Based on the report itself, our bags reached on the very same day as the ship anchored in Santorini water. But the Cunard Manager lied to us in the face, telling the bags were still being traced and they still had no news from the airline rep. Oh yes, regarding the baggage handler strike in Venice? It was another BIG LIE by Cunard. the last airport strike in Venice was las month. Based on the PIR report, after Santorini, our bags were being sent to Venice and it was there for a several days before being sent back to Santorini because nobody was picking it up. They had a week to sort our luggage stuff, but failed to do so. Meanwhile it took us only 3 DAYS to find and get our luggage after we reached home. The staff from Purser's office were also not that friendly, but grumpy. One staff even questioned us,"what do you want me to do?" when we came to see him about our cabin issue. After all of the post cruise feedback we gave to Cunard, Cunard didn't bother much but instead, wished us to change our mind in the future about them. To us, the crew, our on-board experience and services provided by Cunard were so terrible that we would never pick Cunard as our future cruise consideration again. FOOD Food was absolutely delicious. Breakfast, Lunch, Tea time, Dinner, Supper have a lot of selections and variety. However, the buffet coffee was average, much better in the restaurant. Their cafe had two attempts at making a latte, both were undrinkable. ENTERTAINMENT It was quite poor from our honest opinion. The stand up comedian performed two different shows over the week. The first night was okay, but the second night was lame. Instead of performing live, we were entertained by his performance from a few years ago through a projector screen. The Cunard performing group was absolutely terrible. The dance were not synchronized at all, the singing was cheesy and off pitch, and the plot was lacking in substance. Read Less
16 Helpful Votes
Sail Date: July 2016
If you are booking a Saver Fare you may be kept awake by Band ( just the base player in this case ), you are not warned of this before booking. You should expect to contact the Pursar's desk 4 times before something is done. ... Read More
If you are booking a Saver Fare you may be kept awake by Band ( just the base player in this case ), you are not warned of this before booking. You should expect to contact the Pursar's desk 4 times before something is done. Many people have said that going with Cunard is a totally different experience and quality to that of Royal Caribbean, believe me that is not our impression now. Other problems we encountered : 1. Toilet broke 2. Shower broke 3. Table vibration in restaurant , I have video to show this 4. Being told no passport needed when got to Hamburg , only to have to walk back and get it. Not only us but most of the passengers , and no tannoy announcement to warn others. 5. Staff that hardly smile, some were really nice but that maitre d' was really rude when asking for a dinner menu. In summary , not sure why would book with Cunard , maybe we were just unlucky but to say qm2 remastered might be the wrong message. Read Less
25 Helpful Votes
Sail Date: July 2016
We are cruisers of some 21 years now. We have cruised on many Carnival Corporation lines over 31 cruises. We last cruised on Elizabeth three years ago. The ship is really lovely and is kept in tip top condition. We had 7 ports of call ... Read More
We are cruisers of some 21 years now. We have cruised on many Carnival Corporation lines over 31 cruises. We last cruised on Elizabeth three years ago. The ship is really lovely and is kept in tip top condition. We had 7 ports of call including Athens, Kusadasi and Mykonos. The weather was perfect and we were lucky to get into Kusadasi as the next day they had their military unrest. We met some wonderful fellow cruisers and were well entertained throughout. Martin Bell was one of the speakers, very interesting. Lots of music and dance as you would expect from Cunard. Now we had a few issues which have added up to make this 3 star in place of 4 - I would only give 5 in a Grills cabin. My husband bought a soda card [a wise investment as he doesn't drink]. However, so many members of the bar staff treated his order with down right rudeness! Not in the restaurant though where the drinks staff were excellent. We found our table waiter to be very brusque and twice he interrupted conversation and coffee to tell us that he needed us to move so he could set up for second sitting. Both times it was about 7.45, when the next sitting is 8.30. He rushed us through dinner and eventually we complained to the head waiter. We did not put this in writing as we know the guy could get into trouble and just wanted it not to happen again. I add we were always finished by 7.50. In Mykonos we had a flood on the deck above and the water around the whole ship was cut off for over 5 hours. Dinner that day went ahead as usual and the water when it came back on was brown for sometime and not heated. We felt sorry for those in the flooded cabins but understand that these things can happen. Several days and ports of call later I caught Norovirus. Again, this happens on ships as on land. However, the nurse admitted that it must have been caught on ship as we hadn't gone ashore in the last port [Messina]. The medical staff were very good and I played my part by remaining in our cabin. The issue here being the bill for medical services. Nowadays on many of the ships we travel on this is now a free of charge service in order to stop it's spread. We offered to pay for the medication but the Purser's Office [not great service there to say the least] would not change their mind. We were treated in a very off-handed manner - phone calls not returned etc etc - in spite of our polite and positive manner. I know people say this but it is true - it wasn't the money here! I know you 'Cunarders' out there will shoot my views down but they are my honest and experienced feelings. Lastly, I would like to add that many of the service staff were very good but it has soured our feelings on Cunard and I doubt we will cruise again on a Cunard brand ship. We had cruised in May on the Emerald Princess and found the service excellent everywhere around the ship, whist this cruise was lovely our experience was no comparison! Read Less
48 Helpful Votes
Sail Date: June 2016
Our first time with Cunard, we chose this cruise mainly for the timing and reasonable price. We were disappointed we couldn't afford a balcony cabin, but needn't have worried (see cabin review). We booked direct with Cunard on ... Read More
Our first time with Cunard, we chose this cruise mainly for the timing and reasonable price. We were disappointed we couldn't afford a balcony cabin, but needn't have worried (see cabin review). We booked direct with Cunard on their website, which was straightforward, although once booked, their voyage personaliser never once let me log in at the first attempt - instead telling me I'd got it wrong umpteen times before relenting. Far better to ring up - queries were handled promptly and efficiently by a real person! Embarkation was fine, calm and efficient. We like to arrive independently, outside of the times when the coaches descend for this reason. Disembarkation (in Civitvecchia) was also good, with our transfer to Fiumicino airport taking just an hour once on the coach. The coloured tag on my suitcase managed to go missing, but there was a special area for 'cases without tags' so I found it within two minutes. As for the ship, it delivered exactly what I expected from Cunard. At 48 I'm at the younger end of the typical client profile, but it actually wasn't as 'old' a group as my first cruise - with Holland America. There were a handful of children, but also a nice number of couples in their 20s, 30s and 40s to add to the usual cruise profile of 50s, 60s and up. One big impression I quickly got was that everything was noticeably cleaner and more elegant than other cruise lines, even down to the pictures on the walls in the corridors and the Lido and the cabins being just that little bit more tasteful. I liked the layout of the ship, being a little bit different that the usual large-central-atrium style prevalent on everything other than Royal Caribbean. Instead, there are three small two-storey (decks 2 & 3) atrium-style areas. The first has the casino and pub below the shopping arcade, the next the Queens Ballroom below the art gallery, and the third just a mix of bars, library and french restaurant. The Britannia Restaurant is at the back of the ship. The layout is fine if unremarkable, but the food was the best we've ever had on a ship. Choice and quality was excellent and never felt 'samey' as has happened to us before on otherwise good ships. Service was also very good, but I've never really had much problem anywhere in this respect apart from lukewarm food on Royal Princess. We were initially put on a 6-place table but moved before anyone joined us because it was right outside the kitchen entrance, with revolving doors either side causing draughts, and every waiter flying past every two seconds - a ludicrous place to put diners. Far better to put a serving station there. But our request was accommodated quickly and we were happy in our new spot. The Lido was pretty much the same as you'd find anywhere, but cleaner and calmer than some. Food was again very good, apart from the lack of cookies in the middle of the afternoon for those of us late-diners wanting a bite to eat! The main pool area was smaller than most, but there is another at the back of the ship. There was no loud music blaring all day, so a quiet relaxing atmosphere. We're not show-goers, but we did sneak in for a few minutes to see what was going on, and the variety was better than most. Instead of song-and-dance shows every night, there were comedians, acrobats, singers etc. The theatre is a little smaller than on other ships, because Victoria seems to be a narrower ship than average, so a bit less space inside to play with. On sea days, we had fun with the ballroom/latin dance lessons provided by Darya and Yevgen in the Queens ballroom, which was constantly busy, but otherwise there is very little in the way of 'enrichment activities'. We went to one lecture, but as we are not early risers, we missed others. The Hemisphere nightclub was very popular in the first few days, although the house band (Blue Haze) was a bit hit and miss. Ports: Gibraltar - a pleasant two hour stroll up and down the main street for us - didn't go up the rock itself. Valencia - use the '95' local bus directly from the port into the centre of town (and back) for 1.5 euros, rather than the Cunard shuttle buses if you've paid a Saver fare and face paying $6 each way. An interesting city which we explored on a 3hr bicycle group tour. Walkable old town and fascinating 9km riverbed-turned-public park. Cannes - Slightly nicer than I'd been led to believe. Easy walk once tendered in. Cunards shore excursions are more reasonably priced than the likes of Princess and Royal Caribbean Read Less
27 Helpful Votes
Sail Date: May 2016
Background. This was our first ship / cruise / crossing. UK couple celebrating 25th Wedding Anniversary. Preceded by a flight to New York from Heathrow and 4 nights in Manhattan. New York was fantastic with buildings for the ... Read More
Background. This was our first ship / cruise / crossing. UK couple celebrating 25th Wedding Anniversary. Preceded by a flight to New York from Heathrow and 4 nights in Manhattan. New York was fantastic with buildings for the first time for us being beautiful and the skyline is stunning. We will be back and would recommend Bryant Park, Times Square, Rockefeller Centre views , One World Trade Centre and a baseball game as must do's. We had done quite a bit of research prior to this cruise and felt reasonably comfortable before we embarked. We saw the beautiful Queen Mary 2 as we came into the Brooklyn Terminal. Our bags were taken straight from the car and we were 10 minutes ahead of our embarkation time of 15.00. We filled in a Health Questionnaire and were through security very quickly. We gave our credit card details and received our State Room cards all within 10 minutes from walking into the terminal, perfect! We made our way straight to our Stateroom 5141. Chosen for Low mid ships with a sheltered balcony. It was exactly what we hoped for with the bed and pillows being so comfortable and a spacious balcony. In our room was a half bottle of champagne, box of chocolates and coupons showing we had purchased the Bon Voyage package. We had a champagne breakfast in our room and free formal portrait still to come. Our bags arrived between 30 and 40 minutes of getting to our stateroom. Our stateroom steward Joseph was very nice and polite. Now our two niggles of the whole trip. 1. We asked Joseph how we handled our Bon Voyage Champagne breakfast in bed the following morning which was our Anniversary. We were new to any ship and wanted to be sure we did the right thing. He was unsure about the process for this other than putting out our normal breakfast in the room card. We showed him the coupon/ card but he was still not sure and was not giving us the most confidence so we went to the pursers office. The lady there told us not to worry and said she would inform the correct people what we wanted and to put out a normal breakfast card as well and mark Champagne breakfast on the card. We did this and everything arrived the following morning bang on time. Phewww... 2. The second evening meal was our Anniversary so we wanted to have the bottle of champagne from the Bon Voyage package with Dinner. At about 18.00 I took the bottle to the Britannia and was assured by a Maitre D' that it would be at our table for our meal. When we arrived we asked our sommelier but he had not seen it, it took 30 minutes to be found and then we were told that we should always hand drink to the sommelier's as they know where to put them which was not great for a first time Cunarder who had been assured by a Maitre D' that all would be fine! Anyway back to the story....We went on deck for the sail away and purchased two glasses of champagne. The weather was showery with the sail away party being held in the Pavilion Pool. We watched the ship squeeze under the Verrazano bridge which was thrilling. We then went to the Britannia Restaurant to found our table of 8 so we knew where to go later. Table 56 lower room by the window was lovely and our chosen meal time was 20.30. We had great evening companions with 4 first time English Cunarders and two experienced American Cunarders. Our conversations and meal started around 20.45 and never finished before 22.30, lovely! We loved the dressing up and the evenings were divine every time.We missed one evening meal which was a formal one sadly as the weather left us feeling a bit rough for one evening only. For three days the decks were off bound due to high winds. The Friday, Saturday and Sunday we were told was Force 8 winds with occasional force 9 and Friday night we felt it got a bit worse and heard it hit force 10. To be fair the QM2 handled this fantastically and we could not complain about her performance at all. We did pay the auto gratuities and some other tips on top with no concern at all. I think the presentation of all staff and service was fantastic. All the food we had whether from Britannia, Kings Court, Golden Lion or room service was fantastic. We had purchased four bottles of wine in New York and gave them to the Sommelier in advance with the $20 corkage charge being paid every time. I think everyone should expect to pay this and not hope for anything less. We did think about purchasing a coffee card before but would now strongly recommend you do not UNLESS you are an extreme coffee buff. We purchased a maximum of two coffees and had about another 12 - 15 by using the Kings Court or area by the Connexions lounges which are free self help machines and the coffee is very very good. We did purchase one soft drinks package and in hindsight would not do this again as we did not drink a lot of soft drinks. Entertainment...hmmmmm well we did 13 quizzes took in three evening shows attended 2 lectures watched an audience with Celia Imrie Watched the Chefs "Come Dine with me Performance" Spent 1 hour in the Casino AFTER attending a complimentary gambling lesson. Watched one film Went to the planeterium once Purchased a Three Day Spa Pass Attended two Silly Bowling competitions and One Deck Quoits Competition. Spent 3-4 hours playing cards and other games around the ship. Our evening routine involved at least one round of cocktails with Manhattans, Russian Elegance and Old Fashioned Deluxe being the favourites. Overall a magnificent voyage and we felt so at home. Forget tales of dress codes and stuffiness. We fully intended to enjoy what we did and not what others may or may not be doing. The Queen Mary 2 made it so easy to feel at home while also feeling decadent and spoilt. Yes drinks are expensive and dress codes are expected but you know that before you get on board, embrace what you want to do and focus on that alone and the QM2 will not disappoint, it really will not. Read Less
7 Helpful Votes
Sail Date: May 2016
Our first trip on a cruise. Why have we not done this before. Embarking was a stress less experience and the meet and greet was a nice touch. Our state room with enclosed balcony was a good size and the bed was so comfortable. Having ... Read More
Our first trip on a cruise. Why have we not done this before. Embarking was a stress less experience and the meet and greet was a nice touch. Our state room with enclosed balcony was a good size and the bed was so comfortable. Having the enclosed balcony was a good choice seeing as we were doing a transatlantic voyage and also a good size for the two of us. There was good information around the ship about where you were and what was going on. We opted to do the silver service for our evening meals and visited the other restaurants for breakfast and lunch. The food was outstanding no matter where you ate and on a couple of occasions we did this in the bar. It's good to note that the standard throughout was first class. The staff gave the added value to the trip with their relentless enthusiasm and service no matter where they worked from you personal steward to the bar to the restaurant.... The front of house staff supported your every need without attitude and gave good unbiased advice. The entertainments varied and was enjoyable no matter your age. There were plenty of demonstrations going on giving you a good insight from food carving to beauty advice. The is no exchange of money as everything you do is based on your cabin card (think of it as a credit or debit card). You can check your bill at reception if you like keeping tabs but their honesty on all transactions is spot on. You can choose to give a percentage tip at the end which goes to all the staff or you can opt out and do you own tipping. It works out about the same in the end. Disembarking was a little chaotic but I think this was due to something unforeseen and communication could have been better. Still it did not spoil the trip. Spoilt by the whole experience I would definitely do further cruising. Well done Cunard Oh and no kids running around was a bonus Read Less
25 Helpful Votes
Sail Date: May 2016
Not been on Cunard before so wanted to try. Good reduction on brochure price as booked 4 weeks before. Food and entertainment both excellent. Excursion to Hamburg good, on board activities good. Embarkation good, disembarkation bit ... Read More
Not been on Cunard before so wanted to try. Good reduction on brochure price as booked 4 weeks before. Food and entertainment both excellent. Excursion to Hamburg good, on board activities good. Embarkation good, disembarkation bit disorganised. - chose self-disembark and were told to go to Queens room at 7.30am. Expected to have someone there telling us what to do - but no, just had to guess where to go next ! Waited 45 mins and eventually joined long queue which we could have joined in the first place! TV channels (english), limited espec. sports would be good. Room very nice, except DO NOT take cabin 1073. We were given "free upgrade" to this as it was "deluxe". We we had saidi no to this as cabin adjoins some sort of plant room from which noise regularly through the night which woke wife up every half hour, not good. Read Less
14 Helpful Votes
Sail Date: April 2016
This was the last leg of a world cruise by the QM2 and we were sailing from Dubai back to Southampton through the Suez Canal. We had a ''Sheltered Balcony'' as the balconies in the Staterooms(Cabins) on Deck 4 are in ... Read More
This was the last leg of a world cruise by the QM2 and we were sailing from Dubai back to Southampton through the Suez Canal. We had a ''Sheltered Balcony'' as the balconies in the Staterooms(Cabins) on Deck 4 are in the hull of the ship. Picture will explain. These balcony's aren't great and need a bit of a lick of paint. The Stateroom was fine, plenty of room with a small settee and table, not much smaller than an average hotel bedroom. If you want bigger than that on a ship you are talking serious money. The shower room was disappointing with an ill fitting shower head and not much room. The water was always hot so no trouble there. A great bed. The TV was poor with a terrible picture and sound. There was a small fridge and you could drink your own alcohol in your cabin. You just couldn't drink it by the pools or on the deck. The pools were fine if a little small but you could always get in them, not too busy. Great deck games that my wife and I played lots of days. The also had a golf simulator which we used quite a lot. Dave & Tom who ran the sports centre were very helpful and gave great service and help with all the activities. The entertainment was 1st class with lots of big names in the shows. You could dance every night in the ballroom or in the late night disco. The food was fantastic and you could have anything yo wanted really in both the self service and sit down dinning rooms, the King's Court and Britannia. The ship is huge and you can always find a quite spot to sit and read somewhere. The staff were very helpful and attentive throughout the ship. The reason we booked this cruise was the choice of excursions offered in the advert. Unfortunately a few months after booking Egypt was taken off the itinerary. They replaced that with Aqaba/Petra in Jordan, which would have been OK. However no sooner had we got on board before they cancelled our trip to Jerusalem because the Israeli authorities decided that because it was the Feast of the Passover, they could not accept anymore tourist in the morning. Our first excursion was Muscat, which was organised very well, it was a good day out. After this thing got nasty, a bout of Nora Virus ran through the ship affecting 400 hundred passengers at one point. The port of Salalah in Oman wouldn't let us disembark, and Jordan did not even want us in their waters! We were unable to get off the ship for 9 days, the next time we got off the ship was Limassol on Cyprus. The crew worked very hard to stem the tide of the virus and eventually the got it under some kind of control be the time we reached the Mediterranean. The rest of the excursions were fine but we explored a few places on our own too. In general I would say the price of drink on board was horrendous, it did stop people buying each other drink and I noticed there were very few passengers drinking at any of the shows or functions. The average age group of the passengers I would say was about 70yrs old. This was a very old crowd. It was like a floating old folks home. Cunard and the Queen Mary 2 obviously try to make the sailing experience a bit elitist and snobbish with their dress code being a bit too stuffy for the 21st century. I don't know how they'll keep this standard up as about 50% of the clientele will be gone in a couple of years and the younger generation won't accept sitting with a jacket on in an English themed pub, on an Informal night! All in all very disappointing, we were not even offered a glass of wine to compensate for our missed trips and disruption to every day cruising by the virus. Cunard could have done more I feel. I wont sail with them again, might not even cruise again! There was a lot of preparation for bigger jobs and maintenance going on around the ship all day every day, banging and clanging, not right. The whole ship is very tired and it is going in for a refit in August I believe, not before time. Read Less
6 Helpful Votes
Sail Date: January 2016
What a fabulous cruise - wonderful ship, lovely food and just the best dancing ever. We booked this cruise because we love to dance - although we are only social dancers, we do enjoy it. There was a dance class each sea day taught by ... Read More
What a fabulous cruise - wonderful ship, lovely food and just the best dancing ever. We booked this cruise because we love to dance - although we are only social dancers, we do enjoy it. There was a dance class each sea day taught by the lovely Eugene and Darya and dancing each evening in the Queens room as well as great music in the Yacht Club. There are 6 male dance hosts that dance with single ladies as well as ladies who's husbands don't dace. These are lovely guys and were very good at maneuvering ladies around the dance floor. There was also a sequence dance taught each day that we could do in the evenings. This is the only cruise we've enjoyed where I have not put on weight...gotta love that! Embarkation was a bit disjointed as we went to the ship first before being re-directed to the convention center for check-in and then sent by bus to the ship. Lovely cabin -6094 - Princess Grill. Plenty of hanging space. Very quiet. Meals in the Princess Grill were good but a bit limited. Until that is, I requested salmon and was told that it was available - I just had to ask. Also, if I wanted anything from the lunch menu for that evenings dinner - again, just ask! We loved the dance demonstration each evening at sea by the professional dance couple - they were fantastic. We only went to the show 5 nights from the 16 and thought they were a bit amateurish although the magician was very good. There were other activities around the ship on the sea days but we didn't partake in any so cant comment on them. Cant wait for our next cruise on Cunard. Read Less
18 Helpful Votes
Sail Date: January 2016
We found the embarquation painless and only had to wait a little while,however we were early in case of accidents etc on journey to Southampton. We went straight to our cabin and to our delight,particularly mine,our luggage was inside. ... Read More
We found the embarquation painless and only had to wait a little while,however we were early in case of accidents etc on journey to Southampton. We went straight to our cabin and to our delight,particularly mine,our luggage was inside. We were very happy with our cabin 4138, bathroom fine too with a covered balcony which suited me as I'm fairskinned and need to be out of the Sun. The cabin was always maintained impeccably by Eddie. The transatlantic crossing was good,very little movement on the ship until the last day when the ship did move for 3/4hours!!but didn't affect us. We personally found the entertainment sadly lacking during the day,as did many other passengers. We went to talks by Celia Imrie,John McCarthy and Tony Robinson,all very enjoyable and talks by David mallinson on several actors which were very informative. Other than these and two or three trips to the planetarium there was little we felt we wanted to do. We did enjoy the quiz but not always tables available. The film's were abysmal,very disappointing indeed. We ate in the Britannia restaurant at night and managed to change the early sitting to the later one. The early sitting was too early and the latter at 8·30 rather late. Staff in the Britannia were excellent,very helpful,good sense of humour and food generally very good although quite repetitive and my husband who is more fussy than me,struggled to find something he fancied,lots of sirloin steaks,various fish and lamb. Wine was ridiculously expensive. We enjoyed the bars,although evenings did become somewhat repetitive and we found over three weeks too long on board as there were many days at sea and as the ship is a liner the outside decks were extremely windy. No shelter at all on the pooldecks so we used the indoor pool most days instead. This was a lovely venue and enjoyed the music and dancing at lunchtime. We realised too that the average age of guests was considerably older than us at 58 &60 and the constant dressing for dinner and always wearing a jacket annoyed my husband although I quite enjoyed it as for a woman wearing a dress is easy! I had pointed this out when we initially looked at the cruise but he did not enjoy wearing a jacket every night,especially when people were wearing shorts or casual clothing in the golden lion well after 6pm and no one said anything to them. We also wanted to do a transatlantic crossing with cunard so we've done that now. The service in the bars was very good and peanuts and crisps regularly served if desired. G32 disco was good,excellent band and music by dj but totally spoiled by smoking from the floor above which drifted down,horrid and ridiculous to allow smokers near a dance venue. The entertainment at night was no better than any other cruise ship,in fact we have experienced far better, much more to do and see and this was our 15th cruise or should I say voyage,as everyone says!! We enjoyed the violin and piano playing at first but after a week we had both had enough and just longed for some easy listening music. We booked three trips through cunard and enjoyed them as we wanted the security of a trip that was organised through the ship. A few guests confused the time to return to the bus on one of them and the courier really had no idea what to do. Very surprised they don't give guests a mobile number and take theirs just in case. We have also never been on a ship before where so many people are late to the shows in the theatre,continuously, and leaving during a show, and getting up and leaving immediately the singing stops!!so rude. We enjoyed the voyage! But very much doubt we would use cunard again as other companies have much more to offer. The ship was a little worn and not nearly as impressive as we expected and many of the guests were cunard only travellers, so really had no idea that there is a lot better out there if you look at other companies. I think as these older passengers stop travelling cunard will have to improve and up their game, both as regards the ship and their entertainment. As our voyage was lengthy I did miss being outside during the day,particularly when the weather was so hot and having lunch outside. Our return to the UK was spoiled by having to waste a whole day hanging around at a hotel in Rio before transferring to a restaurant en route for dinner which was very enjoyable and then to the airport. We may as well have left a day earlier. The day was a wasted day and many people were complaining and it was a sorry end to a holiday. Read Less
7 Helpful Votes
Sail Date: January 2016
HAMBURG CRUISE CAR PARK The hotel let us park for free. But we have then to get a cab £20 round trip so it didnt save us anything against using a local garage £6 per day HOTEL Blue Keys - Excellent, comfy chairs in ... Read More
HAMBURG CRUISE CAR PARK The hotel let us park for free. But we have then to get a cab £20 round trip so it didnt save us anything against using a local garage £6 per day HOTEL Blue Keys - Excellent, comfy chairs in restaurant and bar. Great helpful, friendly staff. It was was so easy. HAMBURG TOUR & SAMPLING 4c and stiff breeze but we had the right togs. Used the Viatour website at home to book&pay and use the hop on hop off for £13 each. Found the bus stop after a walk and wait but got prime spot on top deck at front for entire trip. SPEEDY EMBARK & DE-EMBARKATION - 3 BOTTLES Placed 3 bottles of wine in one case … within 20 mins of boarding had appeared in cases in room. No probs. That put me in a good mood and we bought a bottle at the table in the main dining room on 3 nights ! So they sold 3 more than they would have had they confiscated my own bottles. FOOD Chateaubriand, lovely lamb etc ate mainly in the buffet restaurant; Lido which is a lovely layout and style. QE DECOR Just lovely, My favourite ship now. Theatre gorgeous and you can see from every seat … plenty of “royal boxes” on the sides CABIN Cheap inside cabin by choice. Layout and storage clearly designed to take world cruise levels of baggage. No complaints and very good design Bed & pillows v good - good night's sleep in fact the pitch black being inside meant we had several nights of a full undisturbed sleep until 11am on one day ( normally I rise a t 5-6am ) WINE Did Not board with the intention of buying wine but bought 3 at approx $40 a bottle and was happy with each one… even had a glass of a special dessert wine - sublime. OBC We had $60 which got us into the wine purchase habit… cunning Cunard! DECKS Did not see them, air temp way too cold so ship felt a little small and easy to navigate but thinking about it we only had to navigate half the ship just the interior. I expect we would be quite happy in 20c plus temps to wander about outside and enjoy the cafes and bars in the sun SCORE 10/10 Best ship I have been… would book the inside again for the peaceful sleeping Read Less
9 Helpful Votes
Sail Date: November 2015
We booked a Princess Grill stateroom aboard the QM2 for a transatlantic voyage to celebrate a significant wedding anniversary. This was our third time on the QM2 and we have also travelled on the QE2 and Queen Victoria. A short time before ... Read More
We booked a Princess Grill stateroom aboard the QM2 for a transatlantic voyage to celebrate a significant wedding anniversary. This was our third time on the QM2 and we have also travelled on the QE2 and Queen Victoria. A short time before sailing we were offered a chargeable and discounted upgrade to Queens Grill and as it was a special anniversary we took advantage of this. We had also booked three nights at the Grand Hyatt hotel with transfers included as a precursor to the voyage; all arranged through Cunard. The overall experience was good BUT there has been a significant deterioration in the standards of accommodation and service since our earlier travels on QM2. It started with there being no driver at the airport to take us to our hotel. Yes, there was a Cunard driver but he was waiting for other passengers, we were not on his list. Two hours after touch-down the driver's passengers still had not emerged so he kindly took it upon himself to take us which resulted in us dragging our luggage across and through the car park to his vehicle. The hotel was ok but 'bed and breakfast'? You get an allowance for breakfast. If you choose to eat in the restaurant instead of the 'sit in reception' market place then your allowance doesn't buy you much more than a bowl of fruit. A cooked breakfast with coffee will cost much more than your allowance. Cunard representative available? Yes, on the day of our departure. We raised the issue of the earlier transfer; the representative would make some enquiries and asked us to see her later. Her response was that the transportation people understood that our flight had been diverted so didn't send anyone. We were on the plane we'd been allocated and arrived at the correct airport at the correct time. Then on to the ship: transport was fine. Priority boarding for Grill passengers and this was ok though the receptionist was a bit ruffled. Onto the ship, obligatory photograph then: nothing, we were just left there, no-one to give directions, no assistance. We found the lifts and arrived at our corridor where we asked a steward for directions. The room was very good, large and comfortable. The bathroom was not so good - broken tiles, drilled tiles where a fixture had been removed, scruffy Jacuzzi bath. After these initial disappointments the following seven days were generally good - good food, good entertainment, good lectures. The 'white glove' afternoon tea that Cunard makes a big play of was not as good as previous cruises: half the staff were not in white gloves, you had to attract the eye of a steward to get served, and there wasn't a lot of food to go round. The fabric of the ship is quite poor. The carpets along the corridors to our stateroom were badly stained, and not small stains either. There was a lot of rust around the funnels and in places along the deck. Stair carpets and carpets at the lifts are badly worn. There were many other little issues - overall our experience indicates a drop in Cunard's standards since our previous cruises. Read Less
6 Helpful Votes
Sail Date: November 2015
We have just returned from a 10 night cruise on Queen Elizabeth. We sailed in a P2 suite (4096). Great position on the ship with larger balcony so would recommend the cabin and that next to it (4094). There is a crew access point to deck 4 ... Read More
We have just returned from a 10 night cruise on Queen Elizabeth. We sailed in a P2 suite (4096). Great position on the ship with larger balcony so would recommend the cabin and that next to it (4094). There is a crew access point to deck 4 opposite 4098 so would avoid that one. Link below shows a video of 4096 and then also the Grills Terrace. https://youtu.be/mxxc4_iaTGA There has been recent comment re the new PG menus that were recently launched on QE. These are not yet on QM2 or QV. Firstly can I say that we had a fantastic PG experience the service and food hit the mark for us - we travelled as a party of 6 with a fantastic window table. It reminded us of the things that we came to expect on our first few cruises some 16 yrs ago on the small P&O ships Oriana / Aurora. Naturally all that time ago we were paying some £2,000+ per person for a balcony prior to the industry wide discounting and service / quality cuts that are a natural consequence. I managed to scan many of the menus for evening dinner. These can be viewed via the link below. There is also a copy of one of the two A la Carte menus. These rotate each week. Food is always subjective so they will work for some people and not for others. For us and our party they did. Breakfast and lunch menus are as they have been for many years so no real changes there - still excellant. https://app.box.com/s/ey73o2zzyft8wpj58znz2cqja5uf25vl The biggest difference in the new menu is the significant deteriation in the A la Carte offering. That said on each evening (except formal nights where there are stronger menus) there is a Cunard Signature Classic offered. These are in essence the favourites from the old A la Carte and include Dover Sole, Beef Wellington, Lemon Sole, Gressingham Duck, Rack of Lamb etc. There is no A la Carte desert menu and the cheese trolley remains. For me two real omissions were no Lobster Bisque or Escargots on the PG menu. Perhaps they are on a 14 day cycle? It was strange that Escargots were on the Britannia menu. That said the Maitre D' managed to organise both for us - so off-menu is possible but defiantly not encouraged in PG. Whilst off-menu ordering is not encouraged the mixing of courses - mains as smaller portion starters, multiple starters, lunch menu items to be served in the evening (with advance notice) and additional choices of vegetables were all easily arranged. The latter was needed as virtually every night asparagus featured. Personal views of our party was also that beef featured too much on the menu (very good quality) at the expense of chicken and pork. Several dishes are prepared tableside. Others are just finished off by the Head Waiter or Maitre D' essentially to get the correct dish finish - well done, medium well etc. At other times the flambe trolleys are used to warm plates and sauces. Breakfast and lunch are as we remember form QE2 and QM2 over the last 10 yrs as is afternoon tea. We took this several times in the Grills Lounge and also on deck. We had not experienced this before on deck so that was a treat and surprise - with the waiters bringing the afternoon tea trolley around both Grills Terrace decks. Also worth of note is that coffee and tea are available at no cost in the Grills Lounge - nice coffee it is too! Complimentary orange juice and iced water is available on deck 12 also. For UK travellers there are no tea / coffee making facilities in the PG suite - however room service is free and punctual. Plugs in the suite were one UK 3 pin and 2 USA 2 pin is I remember correctly. Hope that helps with the current changes. We certainly found a significant differance to Britannia (better) where we completed a QM2 transatlantic in July this year. Read Less
9 Helpful Votes
Sail Date: October 2015
I'd like to start by saying that I have spent over seven years of my life in hotels as part of my profession. Hotels don't do it for me unless they are truly outstanding! My wife and I are also in our mid-fifties and ... Read More
I'd like to start by saying that I have spent over seven years of my life in hotels as part of my profession. Hotels don't do it for me unless they are truly outstanding! My wife and I are also in our mid-fifties and we're (especially me!) are truly weary of the seemingly ubiquitous casual atmosphere seen everywhere. of t-shorts, flip flops and shorts. We also are blessed enough to belong to a very nice club where the service is superb, the food better and the atmosphere comforting and gorgeous. For us, the QM2 met ALL of our expectations and more! I read many reviews prior to sailing and found the most disturbing theme to be one of the ship being a bit worn here and there......carpets and such. We DID, indeed, notice this, probably mostly because we were primed to do so from the reviews. Two thoughts....first, I don't think we would have noticed this so much had we not read the reviews mentioning it......Secondly, she's due for a major re-model and refit in April/May of this year that I'm certain will address all that we saw and more. That being said, it certainly did not detract from the grandeur of the ship. She is certainly grand and a throwback to reminisces of scenes from the movie TITANIC. We had an outside stateroom with a balcony (metal, not clear....who cares? Didn't matter to us!) that we found to be most comfortable. King bed, adequate bath, small couch, tv, etc. Our cabin steward was very attentive and accommodating to our requests (blanket instead of duvet was one). We found to food to be on par with that of our club.....and during the summer, we don't eat anywhere but the club as the food cannot be matched. The service was also excellent, the waitstaff impeccably groomed and exceptionally well trained and supervised. We loved the Chartroom for before dinner drinks. "OWayne" was our frequent waiter and was great! There are other bars but we enjoyed the atmosphere here the most. OK, my one and only real complaint......When we ask for a drink to be made a certain way, that's what we expect to be done. (Making a "sidecar cocktail" isn't rocket science......two parts cognac, one part Cointreau and real lemon juice). On evening we went to a different bar and they refused to make one that even came close. I suspect that they were following some Cunard recipe guide and refused to deviate from it. The bartender in the Chartroom was more accommodating. The ship has much to offer during the day....lectures, the planetarium, the library (Really liked that!) and more....many places to sit and stay quiet, read or just watch the ocean go by. The evening entertainment was definitely geared towards the older crowd but we found it quite enjoyable. If you're looking for rock climbing walls,,ice skating rinks, water slides and such and the "company of 4000" this is not the ship for you. If you want to decompress from your life, it is perfect, at least as far as we were concerned. We loved dressing for dinner and experiencing a time gone by in some ways. I would do another QM2 cruise in a heartbeat. Read Less
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