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4 Helpful Votes
Sail Date: May 2017
We chose this cruise as a thirtieth anniversary celebration, we love ballroom dancing and managed to have some lessons with world champion dancers....excellent. Our cabin was spacious and well laid out with a complimentary bottle of wine ... Read More
We chose this cruise as a thirtieth anniversary celebration, we love ballroom dancing and managed to have some lessons with world champion dancers....excellent. Our cabin was spacious and well laid out with a complimentary bottle of wine upon arrival. A nice touch. We spent our days, at the lectures, reading, walking, dancing and quizzing, which we enjoy. We found the food to be varied, with a good selection of items to suit everyone. The Lido restaurant was OK but we felt the layout didn't always suit us as we had to go hunting for things that had been moved. Otherwise it was fine. Our destination was Hamburg, very nice but cold. The entertainment on board was first rate Bernie Flint and the Bluejays, everyone really seemed to enjoy the party night...we did. Overall, a lovely brake for our Thirtieth wedding anniversary.We will be back...for the dancing as it was excellent. Read Less
8 Helpful Votes
Sail Date: April 2017
We booked an excursion to Paphos in Cyprus. The description of the tour which appealed to us was 1. Taken to Paphos and have three hours free time to explore independently or 2. Visit the Villa and see the mosaics and the tombs of the ... Read More
We booked an excursion to Paphos in Cyprus. The description of the tour which appealed to us was 1. Taken to Paphos and have three hours free time to explore independently or 2. Visit the Villa and see the mosaics and the tombs of the kings and lastly 3. Take a stroll along the harbour. However, we were given no choices at all! We were dropped off at the harbour and left there. There was only a few restaurant and tacky gift shops. I was in a wheelchair and on 24/7 oxygen. We tried to find some shops but it was a long trek and we only found a very small mall and went back to the harbour and waited there for a coach to return. We put in an official complaint at this persons desk when we returned and received 10% refund which was an absolute joke we had wasted our money and our day in Cyprus. The literature is completely misleading and if we had known what was in store we still could of taken the free shuttle bus or gone to Limassol where apparently the guests had a fantastic time which made us even more fed up ..... I keep trying to get in touch with the excursions specialist team as we was advised to do once we got back to UK but I have had no luck getting through so needed to vent my feelings somewhere. As for the cleanliness of the newly refurbished Kings Court, we found it dirty, especially the walls next to the tables, the skirting, the windows. Infact, a lot of the communal areas needed TLC. They were cleaned but the staff were very lethargic and did everything at a snail's pace and didn't seem to take any pride in the fact that they were on a Cunard ship, although they cleaned they didn't clean the edges or the corners. This is where germs lie ......... Read Less
12 Helpful Votes
Sail Date: March 2017
To put this review in perspective, here is some background. We cruise this segment almost every year at the same time for our wedding anniversary, using Royal Caribbean, Crystal and Cunard from Hong Kong back to Singapore. We also love ... Read More
To put this review in perspective, here is some background. We cruise this segment almost every year at the same time for our wedding anniversary, using Royal Caribbean, Crystal and Cunard from Hong Kong back to Singapore. We also love dancing and spend most of each evening on the dance floor. So the starting and ending ports are all that matter and the ports in between, we have been to more times than we care too. We went with pretty high expectations after wonderful experiences on the Queen Victoria and the Queen Mary, we were quite disappointed with the Queen Elizabeth. Embarkation in Hong Kong was a breeze, we arrived a few hours before the sated embarkation time ( at 1pm instead of 3:30pm) and encountered no queues anywhere. Our complaint was that the staff posted around the terminal building to direct people were not very proactive and maybe a bit racist. A couple dragging a carryon bag with Cunard tags and a sheaf of documents would obviously be looking for the Cunard check-in desk, no? They did not smile or point the way out to us but were quick to greet and direct any Caucasian walking past, even if they did not have a suitcase! We were able to go straight to our cabin which was ready, with a bottle of champagne chilling on the table. Our cabin was quite large(see cabin review) and close to all the things we wanted to get to however, very noisy on the last night as it was next to all the crew working areas. We booked early and so had early seating with a quiet table for 2, much in demand I heard, which was set well away from other tables- unlike another cruise where it was separated from the next table by 10cm. Our waiter was the 2nd worst we have had on any cruise. He was unsmiling, distracted and constantly facing away from his tables, fiddling with the silverware over and over instead of looking at his tables to see if we needed anything. He did not try to make any conversation not even to greet us on arrival! He never tried to make any food recommendations, never asked the standard " how is everything?", did not remember simple requests from the previous night (I asked for a slice of lemon in my water, the next night there was a small plate of sliced lemons on his service table but he never brought it to us). We had excellent service from other wait staff at lunch and breakfast so perhaps it was just the one person. Unfortunately the MDR waiter is the person we interact with the most on a cruise and so this gave a poor impression of the service levels. We had informed Cunard that we were celebrating our anniversary. We got a card in the room but not a whisper in the dining room. Food was disappointing but beautifully plated. All the fish was dry and over cooked. The only edible poultry was the duck and even that was just passable. Only the red meats were good. The side dishes did not complement the mains well. We went for the afternoon tea on the first day, white gloved service wasn't too happy we asked for Earl Grey instead of the generic tea they were serving. Sandwiches were dry and fillings were miserly. They only had dry raisin scones that were COLD! Cakes were poor quality ( we later found that they use Cadbury's cooking chocolate now - so brownies and chocolate cake did not taste of chocolate!).We did not bother to make it for subsequent teas. In previous cruises, this was one of the highlights of the afternoons. The best part of the cruise was the dance lessons - Sergey and Olga were amazing. They were able to teach more than 60 people, mostly beginners, in 45 minutes to dance quite complicated steps with good technique. Although we already dance well, we were still able to learn a thing or two from them. We spent most evenings on the dance floor in the Queens Room. It was large and a beautiful space to dance in when there was recorded music. The band spoilt it a little as they were not open to requests and there was a lot of down time between songs. They said they had a set of songs to play ( hence not keen to allow requests and yet did not seem to know which song it was they were going to play next and there was a lot of discussion between members before playing each song). The vocalist really ruined it. Everytime he appeared, you could almost hear the groans from the serious dancers. He was full of himself and used the same lame jokes every night that were very insulting and disrescpectful of his several ex-wives. Lots of talk before each song, called out the wrong dance ( could not tell the difference between a Viennese waltz and a Slow waltz) and switched tempos ( a big no-no in dance music) midway and always ended with a sudden stop which gave no time for any nice end to our dancing. The dance hosts on this cruise were all good dancers and all the single ladies seemed well catered to. We enjoyed having a matinee show in the Royal Theatre called La Danza - put up by the ships singers and dancers. They were not very good but certainly helped pass the time nicely. The magician/comedian on one of the nights was very entertaining. The rest of the programming was quite boring with hardly anything of interest to do in the afternoons. We did not join in the ship excursions as we had already visited both ports ( Nha Trang and Phu My) several times. Instead we took the free shuttle to Cho Dam ( market and bought lots of fish sauce - a specialty of Nha Trang and vietnamese coffee, followed by a very cheap and excellent massage at Sen Spa. We took a small group tour ( just 4 of us) with " Best Tours in Vung Tau" to visit the Long Phouc tunnels, local market and a fruit farm with an excellent home cooked lunch and accompanied by a very hospitable guide-owner. Both activities are highly recommended for people who have already done the usual tours in the 2 ports. Nha Trang was a tender port and it was a nightmare. While I totally understand the extra caution that QE was taking ( after the tragic incident they had on the same sector 2 years ago). Only 3 tenders were running and the waiting time to board one was almost 2 hours. We witnessed a poor family of 8 given tickets for tender number 22 who were told to go away for a coffee and come back in 45 minutes as the Queens Room was too full ( we were told the same thing as we were behind them and given the a number for 2 boats later). We remained in the Queens Room. No annoucements were made in the ship when the tender numbers were called, only in the Queens Room. When that family came back 35 minutes later, they were told they had missed their boat and given new tickets for 32! which meant another 1 and a half hour wait. Amazingly they remained cool! Perhaps there were safety constraints that prevented putting on more tenders so the wait may have been unavoidable BUT there were many ways they could have improved the experience like providing pastries and coffee while people waited, making ship wide annoucements if tender numbers came up before the expected time etc which they did not do. I was not impressed. As Gold members we had 2 hours of free internet each which was a nice perk. The connection was slow but good enough for confirming tours and quick checkins home. Part of the thing about cruising is getting away from computers anyway. It was the shortest cruise we had on Cunard ( previous ones were 8 and 9 days) but we were actually quite glad to get home in Singapore as the overall experience was not great. We did self help disembarkation in Singapore at 7am and it was quick and efficient as usual. There was a little glitch at immigration as they had not put up the guide ropes to allow Singaporean passengers to use the automated passports gates, soon rectified. Lots of taxis were waiting so we did not have to use Uber. We will probably cruise Cunard again but we will take the Queen Mary and never Queen Elizabeth. Read Less
7 Helpful Votes
Sail Date: March 2017
I chose QE because l had heard that Cunard was 'upscale". After cruising a couple of other lines l thought l'd give them a try. l was disappointed about the following aspects of the cruise: - Hot tub was seldom HOT ... Read More
I chose QE because l had heard that Cunard was 'upscale". After cruising a couple of other lines l thought l'd give them a try. l was disappointed about the following aspects of the cruise: - Hot tub was seldom HOT - Food was too British - No gala performance as on other cruises - only a single act each night: like it or leave - not much group activity - the men's restroom near the dinning room was out of order for 3 days The staff was very polite and helpful - except the head of the dinning area spoke very derogatorily about passengers. Overall, the ship was lovely, more conservative than RCL. Meals were beautifully presented, but lacked variety and great flavor. My fiance was disappointed in the entree selections. lt is unlikely that we would cruise Cunard again. Thanks to the great company, we still had a memorable time. Read Less
1 Helpful Vote
Sail Date: March 2017
Since we were celebrating our Golden Wedding Anniversary, we wanted a special cruise and at the same time sample a Cunard ship. As we didn't see much of San Francisco and Hawaii when we visited six months prior this cruise gave ... Read More
Since we were celebrating our Golden Wedding Anniversary, we wanted a special cruise and at the same time sample a Cunard ship. As we didn't see much of San Francisco and Hawaii when we visited six months prior this cruise gave us the chance to see both for longer. We enjoyed the activates on board, in particular darts and trivia's, the entertainment staff were the best we have ever encountered. The food was very good and in the dining room, not over facing, if you wanted more you could receive more (other cruises tend to put too much on a plate, which means a lot of wastage). Our friendly waiters, Marina and Glen, went out of their way to ensure we enjoyed our meal The taste of the food, in particular Cheddar Cheese, brought back memories of how it should taste. I was able to have kippers every other day, and the waiters didn't think I was asking for 'capers'. After this first cruise with Cunard we were very impressed, and may have now become our favourite Cruise Line, but future cruises would depend on the itinerary. Read Less
3 Helpful Votes
Sail Date: March 2017
Im a platinum member of cunard which means i have traveled a lot on all there ships mostly on QM2. the food in the britania resterant always arives less than worm although presentation is good,even though the ship has undergon a big ... Read More
Im a platinum member of cunard which means i have traveled a lot on all there ships mostly on QM2. the food in the britania resterant always arives less than worm although presentation is good,even though the ship has undergon a big re-fit it is still tied in parts its saving grace was getting rid of that terrible palm court. the shops are exspensive as products can be got ashore at a better price toiled papper is appoling and cheep staff seemed always to be stressed ,but always,well mostly are plesant . the big pluss are the new single staterooms although you cannot book the on the saver fair,disspite what cunard tell you,cunard were the very best at one time now they are only good to ok christmass is not recomended on cunard,not my opinion but having spoken to passangers who had don christmas told me it was only ok. Read Less
14 Helpful Votes
Sail Date: February 2017
we chose this ship to celebrate our Diamond wedding anniv on the day of departure (I was actually born on the day QM was launched) and its juicy itinerary. .having cruised about 120 times all around the world the three places that had ... Read More
we chose this ship to celebrate our Diamond wedding anniv on the day of departure (I was actually born on the day QM was launched) and its juicy itinerary. .having cruised about 120 times all around the world the three places that had most appeal were first timers for us Okinawa, Taiwan & Brunei persuaded us to pay up 16 months before cruise commenced. imagine our horror when we received an email on Xmas Eve cancelling all 3 ports of call---yes 2 weeks before boarding at Southampton with no offer of cancellation. the overall cruise was immensely disappointing and yes we feel it was poor value for what we paid (and are still paying the remortgage) entertainment was banal,repetitive & frankly boring.-- hygiene standards were abused, food in the Britannia was just acceptable, in the King`s Court unacceptable ,duplicate bridge (which interested me) was disorganised,chaotic and a shambles. embarkation at Capetown was as usual an utter disgrace, wine prices,excursion charges and quality were unjustifiable, port agents recommended by Cunard for emergency were unavailable all the issues were brought to the attention of senior staff on board and despite promises nothing was ever heeded. care for the infirmed in ports of call was non sympathetic..communication with Cunard is an established horror story and they confirmed this status to Maril & myself. they just ignore you knowing their ship will always be full because it is the QM2. the Purser, Mr Henry Wasserman, took devious measures to avoid even talking to us although we were spending 100 nights on board and were top category Cunarders.. we requested at booking for Southampton to Dubai quote. Cunard insisted for their convenience to divide this into 3 separate cruises which was more expensive and far more inconvenient for us. even the Hotel Manager Mr D Shepherd admitted this was totally unnecessary as he agreed that ourtreatment on board was way below standard a great disappointment overall with many special moments. if we can help anybody call us at marilbrian@btinternet.com Read Less
14 Helpful Votes
Sail Date: February 2017
Always wanted to cruise on Queen Mary 2 and experience the legend, Cunard and the past splendour of a transatlantic ocean liner. It was also my first cruise. Sailing from Sydney to Tasmania - return seemed a good way to enjoy this ... Read More
Always wanted to cruise on Queen Mary 2 and experience the legend, Cunard and the past splendour of a transatlantic ocean liner. It was also my first cruise. Sailing from Sydney to Tasmania - return seemed a good way to enjoy this experience. The QM2 sailed from Sydney to Port Arthur, Hobart and return to Sydney. From the moment you board QM2, you are taken to a past luxury and the best of British sailing history. The ship is truly large, beautiful and an experience to do at least one in your life. Staff were always friendly and always able to help you. Service is a hallmark of the QM2, so is the dining experience and entertainment. Tenders to Port Arthur were well organised and presented with no problems. Major Likes: The Veranda Restaurant - you have to book early to dine at this signature restaurant, but the service and meals were truly wonderful and the price extraordinary value. Food at all the ships dining establishments was good. Entertainment was refined and so was dressing formal. Everything about QM2 is grand. Things to be aware of for maiden passengers: QM2 is not really a shopping mecca. There is a handful of stores and except for the two stores, the others are very upmarket and expensive. Also be aware that when buying on ship (like all ships), they pre-approve funds from your account and it can take 7 to 10 days to clear from your account once the bills have been processed. Read Less
14 Helpful Votes
Sail Date: January 2017
For 799 USD on a balcony incl. 850 USD OBC you better go than staying home. Embarkation was "disappointing" since the weather was foggy and rainy. So not a real welcome feeling with a great farewell out of New York like we had ... Read More
For 799 USD on a balcony incl. 850 USD OBC you better go than staying home. Embarkation was "disappointing" since the weather was foggy and rainy. So not a real welcome feeling with a great farewell out of New York like we had in November 2014. Crew was fantastic - was mostly like reunion-party. Was NY Times Readers voyage incl. many lectures from NY Times. Wanted to join many but at first day many items canceled from my personal agenda and from second day never had a look again to daytime activities. Production shows were great. Violin-artist plus Diva of the Seas with Whitney Houston song fantastic. Only Opera Boys were a little weak compared to the level of the other shows. Food unchanged. But The Verandah. Too overpriced and too upscale compared to Todd English before. So only had one time but three times on last voyage. Alternative dining (Coriander and Smokehouse night) was nice. But the last Coriander food experience on QUEEN VICTORIA recently was better. Service experience as good as before. New King's Court with long ways to beverages. Best was fresh squeezed juices for breakfast. Cabin was fine. Nice balls and parties. Internet services better since it is no more MTN but Telenor. Better quality if it runs. But if it did not run it was terrible. Only regular debarkation deck by deck was too old-style. But friends with purser's office was helpful to get me off the ship at my time of convenience. Something they could do much better by asking the guests when they want to leave the ship. VERY NICE for Gays. Last transatlantic we were only 2 FODs. This time around 40. Read Less
5 Helpful Votes
Sail Date: January 2017
We thoroughly enjoyed our time on Queen Elizabeth, she is a beautiful ship. Our cabin was bigger than we expected and perfect for us. The bed was so comfortable, the best ever. There were good quality toiletries provided in the bathroom. ... Read More
We thoroughly enjoyed our time on Queen Elizabeth, she is a beautiful ship. Our cabin was bigger than we expected and perfect for us. The bed was so comfortable, the best ever. There were good quality toiletries provided in the bathroom. The only downside was the shower curtain and the rather small shower cubicle. We were impresses with the entertainment, we saw one production show and enjoyed it plus ther was a rick band on board who did two shows one in the ending and one In The afternoon, they were amazing. We requested a table for 6 near a window for last di ing and that is exactly what we got. The food was generally very good in both the MDR and the buffet. The drinks were on t expensive side but as the measures are larger than normal it wa to be expected. We have wine with dinner, I did find the wine on the expensive side but he. Purple of bottles we had were very enjoyable. Embararkationand disempbarkatiom we're both trouble free and well organised. We were on th ship within half an hour of us arriving at check in. Our cabin wa ready so we were able to leave our hand luggage there. Read Less
1 Helpful Vote
Sail Date: December 2016
This was a new years eve cruise. We enjoyed ourselves so much the first time we booked again this year 2015. We arrived at Southampton dropped off our car withe the parking attendant. Our cases were taken by the porter. As we entered ... Read More
This was a new years eve cruise. We enjoyed ourselves so much the first time we booked again this year 2015. We arrived at Southampton dropped off our car withe the parking attendant. Our cases were taken by the porter. As we entered the terminal we were greeted by a member of staff. The terminal was clean with seating area's, not like some of the terminals used by some other cruise lines. We were quickly checked in. We were greeted by a line of staff, very smart in there uniforms. Then Offered a glass of champagne when we boarded the ship. The ship and all the staff were fantastic. A really first class 5 star service. The entertainment was also first class. Went spent the night docked in Amsterdam. The fireworks display was also impressive from the top of the ship. And as we stayed on UK time new year was at 11pm ( 12pm Amsterdam time). Then at 12pm we had the UK celebrations into the early hour's of the morning. The service and ship decor is very impressive compared to constellation or Equinox we have been on. Read Less
8 Helpful Votes
Sail Date: November 2016
I have read a couple of reviews from people who went on this trip and I cant believe we were on the same ship......the embarkation was smooth and easy...the ship was absolutely fantastic in every way including service, food quality and ... Read More
I have read a couple of reviews from people who went on this trip and I cant believe we were on the same ship......the embarkation was smooth and easy...the ship was absolutely fantastic in every way including service, food quality and staff attitude. Overall a much better experience than the Queen Mary 2 the last time we were on there. If other people found the crew / staff "Miserable at best" it was because they spoke to them like dirt in the first place, and we did see some of that. The Big Band theme was excellent with dance and swing music on all 3 nights with the biggest on the middle night. The Glenn Miller numbers made my hair stand on end....Everyone dressed up and made an effort which was lovely to see compared to the abject failure in adhering to the dress code on QM2 last year. It seemed like everyone on board (apart from myself) could dance well and has encouraged me to learn for the next one when I can take my wife round the dance floor. It was a shame Storm Angus was at night, we would have liked to have seen more of it. Must have been quite spectacular. We didn't go ashore but preferred to stay on board and take advantage of the quieter atmosphere and use all the facilities - pool - tennis - games etc and had a great day. Fed up with people using Trip adviser to try and get recompense for being miserable themselves on holiday. Bravo Cunard and thank you Queen Lizzy. Read Less
6 Helpful Votes
Sail Date: November 2016
We booked parking recommended by Cunard. We arrived at the ship and within two minutes our baggage and car had been taken, what a great start. Our balcony cabin was incredible and everything was spot on . We received a half bottle of ... Read More
We booked parking recommended by Cunard. We arrived at the ship and within two minutes our baggage and car had been taken, what a great start. Our balcony cabin was incredible and everything was spot on . We received a half bottle of complimentary champagne and we then familiarised ourselves with the ship before the safety briefing. We then went for drinks in the Chart Room and then went to the Brittania restaurant for 8.30 sitting. We had fantastic food and great service every night. The entertainment was great each night with the Rock tenors our favourite. We took two Cunard organised trips one from Le Havre to Rouen and one from Zeebrugge to Ghent. The organisation on the Ghent trip was better with ear pieces and hearing contact with our guide. The Rouen trip was not so good as you could not hear what the guide was saying unless you were next to her. The drinks are quite expensive but we consumed what we wanted and received a final bill of £285. We opted out of the tipping charge and gave personal tips to those who looked after us. The boat is immaculate and the only two niggles we had were on the masked ball night we had purchased masks and when we entered the ballroom only a small percentage of people had masks and all the seating was taken by people not wearing masks. The other complaint that we had was with one of the female waiters in the Chart Room who was not friendly and too busy chatting up and stopping other waiters from doing their job. We had a fantastic Romanian wine waiter who made our meal even better with his attentiveness. Read Less
11 Helpful Votes
Sail Date: October 2016
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the ... Read More
We were delayed going out to Barcelona with Titan Airways. When we eventually went through the gate there were buses to get us out to the plane. It was awful for the elderly - we were like sardines and had to wait over an hour on the plane due to a technical fault with the baggage hold. Then the same at Barcelona, more buses from the plane to the terminal as the plane was way away and there were also lots of steps. To top the lot, the transfer coach from the airport to the ship would not let us take our bag with all our valuables onto the coach as they said the bag was too big. Surely Cunard should advise what size the bag needed to be. Nobody took it off us on the way back!! We had all our money, jewellery, computers, iPad, kindles and didn't want to leave them in the hold so we had to get a taxi - 39 euros !!!! Nice start. Wouldn't book the flight ever again with Cunard or any of them for that matter. First time we did and it is the last. We usually arrive the day before and get a hotel with the saving on a cruise only basis. We took 3 cases going - paperwork said 23kg in weight and NOT how many pieces. On the way back at check in - Titan tried to charge us for a 3rd piece of luggage. Nobody said anything on the onward journey. We refused and they said they would make an exception!! Be careful. Apart from that we had a lovely cruise. Food in the Britannia was good, (beef wellington was lovely), Verandah - need to check the menu, we didn't and wish we had. The lamb made up for it and was really good. The Lido Alternative 'Coriander Night' was a bit disappointing and the 'Prime' night was just ok. Entertainment was good but nothing amazing. Staff were really nice. We used the Spa for one day which cost 35 dollars each. That was lovely. Don't bother with the hairdressers. Rip off. I booked for a blow dry and the price is 'from' $35 depending on the length of your hair. She said mine was medium. When I got to the till I was charged for long hair and it was $56. A big difference. It was as flat as a fluke and washed it the next day anyway. Never seen such a hash of bingo in all my life. Not the usual bingo tickets and everyone was making false calls. Pillows and bed were very very comfortable. We had a balcony mid aft 6127 nice room. Drinks are very expensive - $12.95 dollars plus 15% service plus 10% spanish tax for a glass of wine. $40-50 for a bottle of wine at the dinner table. I did manage to find a bottle of Picpoul de Pinet (french dry white) which was nice for $35. Again plus 15% plus 10% tax as we went from Barcelona. They have to add Spanish tax. Lovely ship and lovely cruise. Would go again but not using their transfers. Read Less
9 Helpful Votes
Sail Date: October 2016
This was our first cruise and we were not dissapointed. We didn't know anyone who had sailed with Cunard and did not think their description of cruises they had been on were for us (not into water slides rock climbing or hundreds of ... Read More
This was our first cruise and we were not dissapointed. We didn't know anyone who had sailed with Cunard and did not think their description of cruises they had been on were for us (not into water slides rock climbing or hundreds of screaming kids nor does a river cruise sound appealing....... ) so we did lots and lots of research on line. Mostly coming back to Cruise Critic and YouTube!!! So, we sort of knew what to expect, we are by no means old (mid 50's) and knew by now there'd be lots of folk much much older than us but this was our choice anyway. All these reviewers who appeared to have been shocked and horrified to discover this once on board have only themselves to blame. Research people, research. We had a balcony room mid ships on deck 5 which was good for crossing bay of Biscay. ........ Not noisy, not too hot, we weren't kept awake by anything or anyone. There was a low hum which only served to rock you to sleep but guess what? It's a ship. It has an engine. It's the thing that is taking us to our ports of call. Please don't tell me there isn't noise in a hotel (kitchens, lifts, doors banging, stilettos on marble floors you get the picture.) The food choice was excellent but we only went to the buffet for a snack or ice cream as we wanted to take advantage of the fine and efficient service on offer in the restaurants. So those who moaned about the busy Lido, you had a choice! Evenings were great I personally loved dressing up cos I don't get the chance at home but again you had a choice and there are plenty of places to go if you didn't want to. Of course there were times when a table had to be shared with fellow passengers the alternative was to stand up all night. You can always ignore them. The wine was pricey and I agree Cunard should really not be charging nearly 40 dollars for what is their house wine. our sommelier Markos was amazing and he made our night with his witty banter (all appropriate of course) and whether we had drinks or not engaged with us anyway. The waitering staff were quick efficient and had memories like you wouldn't believe. There was just the right balance of friendliness with professionalism. Wrapping up now before you fall asleep, decor, wonderful, classy ambience, great entertainment worthy of the West End, loads of bar areas to hide away if you want, plenty of room on deck to do likewise. Cleanliness standards one of the best I've seen. Are the soft furnishings getting a bit frayed..... Yes but the QE is due a re fit in 2018. All staff were smart friendly and couldn't do enough no matter how much some passengers whinged or complained Read Less
8 Helpful Votes
Sail Date: October 2016
Length and time of the year means little or no chance of children on board. Britannia balcony cabin on deck 5 toward the front was ideal for us and as we did not intend going ashore too often we were well placed for the ships facilities ... Read More
Length and time of the year means little or no chance of children on board. Britannia balcony cabin on deck 5 toward the front was ideal for us and as we did not intend going ashore too often we were well placed for the ships facilities and reasonable vantage point to view our entry into and out of ports. We are very regular travellers with Cunard, we are Diamond level, and we are disappointed at the extortionate price of drinks even before the 15% service charge is added and a further 10% when in Spanish waters!! All other activities now mostly carry an additional nominal charge from $150 to €15 The daily programme is mostly filled with tasters for the Spar so they can sell products and treatments at enormously inflated prices! As a result of the pricing policy the Captains, World Club and senior Officers parties have become a mass scramble for a free drink The ship now bears all the indications of grabbing margin at any cost, The White Star service which Cunard believe they are delivering is no longer there Evening entertainment is at best reasonabley good but never top rate or excellent Every seat everywhere on the ship need reupholstering they have all sunk! Harsh words but very very true and echoed by all our fellow passengers, Cunard really need to take notice of the views of Britannia level customers, where the volume and growth potential is and stop pandering to the Grills passengers Read Less
15 Helpful Votes
Sail Date: October 2016
It was on my husband's "bucket list" to cross the sea on a real ocean liner, and this is the only one sailing today. We also love to ballroom dance and were intrigued to try "the largest ballroom at sea". We ... Read More
It was on my husband's "bucket list" to cross the sea on a real ocean liner, and this is the only one sailing today. We also love to ballroom dance and were intrigued to try "the largest ballroom at sea". We travelled for a special event (landmark birthday) on a westbound crossing, Southampton to New York (7 nights). We enjoyed the QM2. Particularly making the crossing from the UK to North America, it was very moving to think about the history of immigration and how much more challenging the sea travel was in days gone by. Cunard is very focused on their history and we were kept continually aware of it; the ship itself has big posters up in all the hallways about the history of ocean travel (for example, at one point they transported a champion racehorse for a prestigious race in the US; he didn’t win!). That whole experience of reliving the past was definitely a highlight, and it was enhanced by the rather old-fashioned formality of the ship (dressing up every night!). They take the dress code very seriously so you need to bring on more luggage than we are used to doing (men: 3 nights in dinner jacket, 4 nights in suit or sport coat; ladies 3 nights in evening gown & 4 in cocktail dresses. No reprieve even the night before you disembark. Very limited places you can go in the evening if you don’t dress – really just the buffet and one lounge). The other highlight for us was the ballroom dancing. Crystal is pretty good for this (way better than any other line/ship we’ve been on), but cannot hold a candle to QM2. So if you are keen to dance on board, definitely try Cunard. The dance floor is much larger and rectangular so much more like dancing on shore and it’s so much easier to follow the “line of dance”. They have 2 orchestras that play for dancing and they are both very good. Their regular dance band plays “strict tempo”, which is important for ballroom. They are also kind enough to announce every dance, which is helpful when 50% of the passengers are Brits who dance “International style”, and we are “American style” dancers who don’t actually do the Quickstep normally and could confuse it with a very fast Foxtrot. Travelling in “Queen’s Grill” class is quite luxurious. Since we never spend much time in the cabin, we would never spring for a “named” suite and have always had standard cabins, usually but not always with a balcony. The “standard” Queen’s Grill stateroom is bigger than anything we’ve had before, even significantly bigger than Regent’s very generous cabin space. There is a designated sitting room area, a walk in closet, and a sort of “kitchenette” area. The butler and concierge service was very nice too although many of the things they promise don’t practically happen (eg. packing/unpacking/drawing a bath/etc) – presumably you could ask for these things but it would feel pretty pushy and you’d have to make quite an effort (we didn’t meet our butler until dinnertime the first evening, when we’d already unpacked). So I do think they tend to overpromise these roles. I wouldn’t pay much for them, but it was nice (our butler was a lovely person). As for the Queen’s Grill itself, we really didn’t understand the big deal. It’s a fairly boring room, the food and service were fine, but the food on the ship in general is very conservative and a bit boring for our palates. They make a very big deal about being able to order “off the menu” but we didn’t see this in practice. The first day DH just wanted a simple salad with tomatoes and cheese and the initial answer was “no we can’t do that”. We pushed (gently) and he eventually got a plate with some sliced tomatoes and thick slices of cheddar which you couldn’t really call a “dish” per se, but it was fine. They have a number of “fancy” dishes ON the menu that they ask you to order at least one meal before; I took advantage of this one night and had a very good lobster thermidor. But we didn’t see anyone getting some delicacy conjured out of thin air the way their brochures (and postings on the Cruise Critic Cunard board) would have you believe. It may be that this has changed since Carnival took over. In fact, the Britannia restaurant is a more attractive dining room. The downside there is they have 2 set seatings. They have “Britannia Club” which gives you the flexibility to dine when you want, but I wouldn’t go for that (unless the flexibility is really important), as it’s in the least attractive part of that room. I had a quick peak into the Princess’ Grill which looked about the same as the Queen’s to me, though DH thought the décor was even more BLAH in there. There are surprisingly few legitimate dining options for such a big ship. They have a “Boardwalk Café” out on deck which was never open during our crossing (I suspect they use it mostly when the ship is cruising in the Caribbean or other warmer places). The buffet (King’s room) is a truly awful place; even my DH agreed and he is far less anti-buffet than me. We had breakfast there once and the selection was surprisingly poor; lots of savouries but nothing like pancakes/French toast/waffles (which you could get in the main dining rooms). It’s noisy, chaotic and there is a smell. Really not appealing. They have a section where they do an ethnic “bistro” meal in the evening but it doesn’t vary much from day to day, and we hated the room, so we never tried that. We did try the alternate restaurant Verandah - it was fine but equally “MEH” to the Queen’s Grill and the experience really wasn’t that different so why pay an extra $70 for dinner there? The only really unique option for eating was the Golden Lion, which offers a very limited pub lunch from 12-2:00; it’s the one place on the ship that has an actual “theme” and feels like you really are somewhere (in a pub). We had to try twice to go for lunch, however, because sports fans tend to park themselves there all day to drink beer and watch soccer, so even though they are not eating lunch, they block the seats so no one else can. We strategized and went at 11:30 one day and that worked; the food is actually really good and unique from what is served elsewhere on the ship (fish and chips, steak & guiness pie, curries, etc). We also had room service breakfast several times and that was really a nice treat. The entertainment was pathetic compared to Crystal. They had about 6 graduates of RADA (Royal Academy of Dramatic Arts) on board, and the workshops they did were very fun, so that was a highlight. Otherwise, every day we’d get a newsletter with tons of activities but there was NOTHING that was of interest to us. We attended 2 lectures, one political one that my DH said was pretty good and one about the Queen which was pretty boring. Most of the topics were very esoteric (history of mining in Britain? Police chiefs I have known?....). We tried one of the dance lessons but it was only “OK” and the room was way too crowded. In the evenings, we danced and that was terrific. The instrumental musical performers around the ship seemed fine though nothing was really too exciting. We tried going to one of the production shows and it was even more cheesy than the usual cruise ship standard, AND the sight lines in the Royal Court theatre are absolutely AWFUL (unless you show up way before the show, you end up sitting behind a pillar, behind the band set-up or off to the side of the thrust stage – it’s just not worth it). We went to the planetarium shows but they are not anything so great. We love to be outside and walk on the deck. This ship is great for that, but the weather on an Oct. transatlantic isn’t ideal. We had 2 good days, not too windy and nice to be out (in a winter coat, hat, gloves) but most of the rest of the time there were closures due to high winds and/or rain. We still did some walks but it’s a lot less fun. The outside pools/hottubs were open but rarely used (the hot tubs were not hot enough to get into when it is cold outside! Luke warm at best). So again, maybe better utilized when not in the North Atlantic. There is a very tropical small indoor pool area that seemed to be a favourite for a lot of people; it was fine. The first day we saw lots of dolphins from deck but after that we were way out to sea and didn’t spot any sea life. So, though we generally like a lot of sea days…. Maybe not so much on the North Atlantic. There was some motion which seemed fairly normal for the crossing so those very worried about seasickness might choose elsewhere to sail (we have iron stomachs). One unfortunate thing is that they sail into New York at 4:30 am in the dark – you’d think with only one port to sail into, they could time it so people could actually see! The view from deck waking up in Red Hook is pretty spectacular though as you look right across at the Statue of Liberty and Lower Manhattan while you have your last breakfast. (ps – Southampton is a very industrial, unattractive port. We still enjoyed the “sail away” but it doesn’t hold a candle to so many others we’ve experienced in warmer and prettier places!). There are about 4000 people on this ship (2500 passengers and 1500 crew/staff) and you notice it when you embark/disembark. Grill passengers get prioritized but there was still some sitting around getting on; must have been horrible for others. Disembarkation was a nightmare for everyone - it took about 10 min to walk off the ship and get our luggage, but 1.5 hours to get through the US immigration lineup in Red Hook and the staff in there were NOT managing things either efficiently or pleasantly. As horrible as leaving the ship at 7 am sounds, if you can possible do the "self-handle" departure option (where you carry off your own luggage), definitely do so. Being Grill class doesn't help (much) when disembarking because US customs doesn't care (nor should they; but they should be way more organized for EVERYONE). Finally, though our agent informed them my DH was having a landmark birthday and Cunard sent him a "happy birthday" email, there was no recognition at all given on board the ship, and none of the little extras such as a cake that we have experienced on other lines. So, overall we enjoyed, it was pretty much what we expected (great dancing balanced the otherwise boring entertainment), only the food was a little disappointing (good – just a bit boring). Glad we did it. Not going to be chomping at the bit to sail with Cunard again but would encourage those interested to do it “once”. Would do again if we had a reason (eg. transporting a pet in the kennels, bringing back a lot of shopping from London, traveling with someone who wanted to try), but probably wouldn’t repeat a 2nd time as a holiday. Definitely prefer Crystal (and Regent and Oceania and Star Clippers). Cunard is better than Celebrity and Carnival, at least in Queen’s Grill class. We felt that even with the free upgrade to Queen’s Grill and complimentary drinks package (drinks package is a very good deal), it was expensive. Read Less
8 Helpful Votes
Sail Date: October 2016
Amazing QM2 history! We had a queens grille suite and was quite impressed by the space and service the butler was a quick call away . The restaurant was amazing for the queens grille we could pretty much order anything we wanted as long ... Read More
Amazing QM2 history! We had a queens grille suite and was quite impressed by the space and service the butler was a quick call away . The restaurant was amazing for the queens grille we could pretty much order anything we wanted as long as we gave them notice at lunch! Had caviar and vodka Queen Mary style!! The FOD get togethers were fun and there was a nightclub behind the ballroom floor! The ports were all amazing and even if the queen mary excursions were full if you get off at the ports they have excursions you can buy there which are usually cheaper! We got on board at Quebec city a little later in the evening so it was a bit of a ghost town but the security guard called someone from the boat to get us on board. He thought we were crew since we were younger! LOL ! There are a lot of older people on the ship but everyone had an interesting life story! We wore tuxes for the formal nights and that was fun but wouldn't want to do that every night! The QM2 had bits of history everywhere and you had a new area to explore on the ship alomst everyday. Overall an amazing cruise on an amazing ship! Canada was beautiful in the fall! Read Less
15 Helpful Votes
Sail Date: September 2016
This was our 9th cruise with Cunard and 6th on the QE. Occasionally Cunard lets us down where elements of Carnivalisation become all too apparent; sometimes the service lacks the finesse I would expect; occasionally a member of staff ... Read More
This was our 9th cruise with Cunard and 6th on the QE. Occasionally Cunard lets us down where elements of Carnivalisation become all too apparent; sometimes the service lacks the finesse I would expect; occasionally a member of staff isn’t quite as well trained as I would hope. However, most of the time Cunard get it right and occasionally perfect. After boarding the ship we quickly felt like Cunard had read our minds and solved many of the little niggles we had had previously. On this short voyage we experienced excellent service, very good food and a chance to relax. From booking through to disembarkation, with only minor exceptions, the service was polite and almost flawless. My prepaid on board credit was on my account straight away; our room steward was faultless and our waiter at dinner in the Britannia Club was exceptional (normally works in the Grills). The purser's desk staff were polite, efficient and helpful. Shortly after boarding (which was immediate and efficient, and before 12pm), we received complimentary champagne, strawberries and gourmet canapés as a gift from Cunard Customer Services; I am still not sure why we got these but I suspect it was as we had just booked our honeymoon on QM2 for 2018. Whatever it was for, it was a very nice touch. We noticed a few changes such as an improved Veuve Cliquot champagne menu in the Midship’s Bar with the addition of a champagne tasting where you can buy 3 small glasses of various champagnes including La Grande Dame for $25 per person, served with strawberries and canapés. Caviar was also available but was not presented as described and I’m convinced there was not 50 grams as there should’ve been. Reasonable value at $60 had it been presented a little better with blinis and garnish; not the melba toast we received. We ate in the Verandah twice and the food was exceptional; during a voyage last year it was not as good as it normally is, but was back on form this time. The service was also spot on and the Maitre'D superb and helpful. We encountered some new standard Britannia menus too but also many that we have seen before; some are getting a little repetitive but are still very good. The Britannia Club a la carte menu is improved from what I remember; it is a little larger with a more interesting variety: a very good compromise between Britannia and the Grills. We also ate in the Lido a couple of times and were quite impressed with the standard and variety, and the addition of plentiful smoked salmon which is always welcome. Service generally was very good; the staff were very polite and helpful and our waiter at dinner had a wonderful sense of humour. An exception is that the service in the Commodore Club continues to be a little slow, however there do appear to be more staff than previous cruises so Cunard may have listened to feedback here. However the selection of canapés, hot and cold, served with drinks are worth waiting for. I also enjoyed trying a variety of new cocktails and softails. The on deck drinks service was a little slow too, ordering a drink from the hot tubs can only be described as painful. The overall ambience of the ship was wonderful as always, with most people adhering to the dress code. The harpist, violinists and pianists were wonderful and elevated the ambience further. The world club party was very good too, an excellent variety of complimentary drinks and canapés and a great Captain with a sense of humour. We made use of the complimentary wine tasting for World Club members. The 4 wines tried were very interesting and it didn’t just feel like they were trying to sell us the wines. The sommeliers hosting the event were for the most part polite and knowledgeable. I shall certainly attend another wine tasting. I didn’t like how we had to wash our glasses in between each wine and couldn’t have a fresh glass; there were only 4 wines after all. The ship is in a very good state of repair and it appears maintenance is taken seriously with a rigorous routine for touching up wear and tear. Finally, the weather deserves a mention. Not within Cunard’s control of course, but the combination of excellent weather, good service, good food and picturesque locations made for a handful of perfect moments (and photographs to remember them by). The Ports of Call: Vigo - A pleasant surprise. We went for a walk to the top of the hill and the castle remains. Some wonderful panaromic views can be enjoyed from here. Lisbon - Keep your hands in your pockets and don't stop moving. We took an excursion here to the lovely walled town of Obidos; this was quite good although the guide on the coach was a little boring. Was very busy initially which wasn't great but it soon quietened down and was a beautiful place. We walked the town walls, again offering great views, and visited an shop selling a large selection of wines and spirits offering free samples (always good). We tried a very interesting local gin. Now for Lisbon itself. In the afternoon we walked down to Black Horse Square. Within the space of 15 minutes walking around the square and up the main road from there we were approached no less than 6 times by arab-looking men trying to sell us drugs; we soon realised this was likely a distraction to pick pocket. Thankfully we had our hands in our pockets. Whenever we stopped we were approached and it became quite scary. We decided to quickly return to the safe haven of the ship. Lisbon itself does look very nice from a distance, maybe an organised tour next time. Porto - A Cultural Gem Much better than Lisbon; again we took an interesting tour here visiting the cathedral, stock exchange palace and a port wine cellar with a port tasting. Very well presented with an excellent tour guide and quite good value. Porto felt much safer than Lisbon. An interesting history and charming place to explore. Cherbourg - It is what it is. A good base to explore northern France. We hired a car and drove to the Normandy beaches and American Cemetery. Easy to do a good round-trip in 4-5 hours without being hurried as you tend to be on ships tours. Overall, I am very happy with this cruise. The whole experience was wonderful and I was sad to disembark. I am very much looking forward to my next Cunard cruise, particularly on Queen Elizabeth. Please read my other reviews from previous cruises for a more comprehensive reviews of the ship; its decor etc. Read Less
13 Helpful Votes
Sail Date: September 2016
First cruise as a honeymoon cruise from New York to Quebec to enjoy the Indian summer. Concisely put: the experience was worth every dollar spent. We had the most attentive and dedicated service from our stewards Krisna and Richard, ... Read More
First cruise as a honeymoon cruise from New York to Quebec to enjoy the Indian summer. Concisely put: the experience was worth every dollar spent. We had the most attentive and dedicated service from our stewards Krisna and Richard, all meals were very good or excellent. We love breakfast in bed, and this was always served timely and most enjoyable. We had chosen a seating of six for dinner as we like to meet new people, and had lots of animated and charming conversations with our fellow cruising couples over dinner. While the meals at the Queens Grill were very good to excellent, (try the lobster variations, we loved them) and also available for room service, we found the dining experience in the Indian restaurant Koriander okay but the food somewhat uninspired compared to authentic Indian cuisine as we know it. Though, this may be a bit nitpicking, given the high standards we applied to our experience. In other words: we opted for a luxury cruise and applied those standards as we know them from our previous experience with luxury hotels. And we were impressed, that indeed our experience on the QM did not fall behind those. Plus, we found the entertainment we indulged in excellent, although we partook just in a few : the presentations given by the ambassador Jordan were not only lively, spirited, but most insightful and widened our understanding of the complexities of politics in the Middle East after 9/11. The fitness center was spacious, well equipped and at the stern , so I could quickly glimpse a view of what lay ahead between my exercises. As to the bar experience we lounged in the grills lounge and the commodore club, and liked the ambiance at commodore so much that we frequented it quite regularly. In all restaurants and bar we were always served with dedication and friendliness, and were delighted by the personal service we felt anywhere on the ship. It is not easy to find something that QM could improve on, but we can make these suggestions: as to land excursions, we would rather have longer stays in bigger cities like Boston and Quebec , with so much to see in the cities and their surroundings. Newport and Sydney ma be quaint, getting there and back through tender service from the ship takes some time given the waiting times on board before you can get on the tender. As you then only have a few hours on land, excursions are rather limited and the organized ones with coaches were reported to us as rather "touristy". So we skipped Newport and spent a few hours in quaint Sydney, visited the heritage museum there (highly recommended also for the witty ladies that guide you and are treasures of historical knowledge which they narrate in a delightful way) , plus a roadshow of vintage cars that was just on in town. We would still have liked to spend more than a day in Boston, ideally two full days, but understand that other travelers may prefer a mix of smaller ports and bigger cities. As to the Grills lounge: it was a bit to cold in there, this may be a matter of personal preference, but adding to this was a smell of food that always pervaded the room. Compared to the beautiful and cosy library and the other attractive venues on board where we could meet and enjoy company we felt that this lounge clearly fell behind and was much less frequented than others. All in all we had a most pleasurable cruise and will surely recommend this to friends and anybody who would consider such a cruise in a classic style of yesteryear with all the modern creature comforts we nowadays take so often for granted. By the way, re classic: we appreciated that the dress code was upheld and also adhered to by the vast majority of cruisers adding to the elegance of the beautiful ship and its inner decoration. Read Less
7 Helpful Votes
Sail Date: September 2016
This was our 5th voyage on the QM2. We chose it due to its recent Remastering. My wife and I embarked from Southampton to New York on Sept. 20th in a Queens Grille stateroom. Our luggage using Cunard's White Star service was the first ... Read More
This was our 5th voyage on the QM2. We chose it due to its recent Remastering. My wife and I embarked from Southampton to New York on Sept. 20th in a Queens Grille stateroom. Our luggage using Cunard's White Star service was the first to arrive in our room quickly followed by our two checked pieces. This was our third use of the White Star luggage service and it has always been reliable. We even checked a piece home from New York to home in Virginia when the ship disembarked. FedEx delivered it in two days. The Queens Grille restaurant has totally changed with new furniture, carpeting and decor. Cunard replaced the individual serving stations with two larger ones off the main dining area with opaque glass partitions. This gives the room a clean and open appearance. Our Maitre'D, Oliver, along with Ralph, our head waiter plus Rajesh and Satyr who were our table waiters were fantastic. They catered to our every whim. The food selections in QG for lunch and dinner were excellent. Presentations and tastes of all the dishes were of five star quality. We ate in the new Verandah restaurant that replaced Todd English. A beautiful restaurant for special occasions. Paul, the Maitre'D, gave us premier service. The food was both creative and delicious. The Carinthia lounge has replace the former Winter Garden and was outstanding. Its food was very unique and tasty. Great for breakfast and lunch. Seating was comfortable and airy due to new furniture which made the decor soothing. A Dixieland jazz band played during lunch one day. Kings Court has been totally redone. Not only is it bright, open and no longer confusing to navigate but the waiters will bring your beverages to your table. This was never the case before the refit. Food throughout the ship from Kings Court to Queens Grille has been definitely upgraded in quality and presentation. The comedian on board, Mike Doyle, was very funny. The dance performances were good. Dr. Hal Tinberg, one the lecturers, was excellent. He packed the Illuminations room. We were so impressed with this crossing that my wife and I booked another transatlantic voyage in May of 2018. Lastly, we finally made it into Platinum class which gives us much better ship benefits. Read Less
13 Helpful Votes
Sail Date: September 2016
As always I read these wonderful reviews on here so I feel I need to send you my feedback about my QM2 transatlantic last week. Well, I had a brilliant time and loved every minute of it. Ship is in very good shape indeed. Personally ... Read More
As always I read these wonderful reviews on here so I feel I need to send you my feedback about my QM2 transatlantic last week. Well, I had a brilliant time and loved every minute of it. Ship is in very good shape indeed. Personally I really liked the new carpets etc compared to the old ones. I felt the ship has started to develop a personality by itself compared to 8 years ago. I had a single balcony cabin (double single occupancy) with obstructed view. It was really obstructed, however I loved the space and the daylight compared to an inside cabin . A balcony is not really necessary on a TA but nice to have. Jerel was an excellent cabin steward, the cabin was spotless. I felt really at home there to relax or nap certain hours of the day. Fellow passengers were really nice and I enjoyed their company. i had a great table for dinner with really nice table mates who made me feel good. I made an effort to share tables for breakfast and lunch in the Britannia and it was always to pleasure to do so. QM2 on TA does attract a different clientele than a regular cruise ship and I heard some very interesting stories from a lot of different people. The LGBT cocktail hour in the Commodore Lounge was always very well attended and I went there every day. Considering my last Cunard voyage ws 8 years ago and having read a lot of “standards are dropping” articles for me it really hasn’t. Service and food were very good and on the same level as before. Couldn’t really find a weak spot, mind you I wasn’t looking for it either. Cabin service excellent, room service every day spot on time and dining room service very well organised. Embarkation in Southampton went really smooth. I arrived by 1130AM and was given a check in number A1 just after the Grills and Priority people. and was on board in a breeze by 1210. Cabin steward allowed me to store my bags in my room and lunch was ready. I normally never do buffets however Kings Court improved dramatically compared to before. The Carinthia Lounge is a big success even though I already saw some wear and tear on the hot seats next to the windows. Library assistants were very helpful. I loved going there every day. The weather was good, a little chilly and a little bumpy on the second and third day. (I had hoped for more stormy weather) I noticed again how incredible seaworthy QM2 is as at times you hardly noticed any movement as all. One thing which was vey badly organised was disembarkation in Brooklyn. I think this was not Cunard’s fault as it seems only half of the required immigration officers showed up. I booked a transfer to Penn Station and left the ship an hour late. In the terminal you had to collect your bags and queue up in a long line with these bags for another hour. All very inefficient and terminal staff didn’t seem to have an proper overview either. Once cleared it was a little hard to find the proper coach. I ended up with other people at the wrong one and a woman (fellow passenger) started loading our bags. Probably to help, however it was the wrong coach and it took a lot of effect to retrieve them again. Next time I would definitely take early self disembarkation as I even saw Grills guest lining up with their bags for a long time. I still find it very unfortunate QM2 doesn’t dock at Manhattan anymore which is so much easier. However I understand the logic behind the decision to move to Red Hook Read Less
17 Helpful Votes
Sail Date: September 2016
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked ... Read More
By way of context this holiday was to celebrate my husband’s 60th birthday and we chose this particular cruise (V614B for 7 nights in western med) because all the stops would be new to us and because we wanted to try a Cunard. We booked a Q3 Penthouse Queens grill suite as soon as bookings opened. Pre-cruise customer service was poor. The email query facility was withdrawn with no explanation so all enquiries had to be made to the contact centre which was woefully understaffed (on several occasion I had to wait for nearly an hour). At the time of booking, we were told that our preferred stateroom was only available to those on cruises of 14 days or more, though in a follow up call some months later we were told it had been freed up so we were able to swap. The cruise Personaliser was made available early but we did not receive an automated email advising us and the Website was regularly down so by the time we could access the Verandah restaurant was already sold out for my husband’s birthday. Travel and embarkation. We felt it would be safer and smoother to ask Cunard to arrange. Charter flights exclusive to Cunard were via Titan. Very poor experience on a par or worse than most cheap bucket and spade flights. There was no facility to pre-book seats, though at check-in we had pre-allocated seats which were good. Choice of two free sandwiches on board (same selection both ways) with tea and coffee served in plastic cups. Lots of confusion over the transfer but ended up sharing a minibus with another couple. Return journey was worse. Transfer was by coach which seemed a bit penny pinching and the check-in desks were woefully undermanned when all the coaches arrived together (took around an hour). We didn’t get the usual embarkation photos and the response when we asked about this the next day was “we were there for the first 400 people but you must have been one of the 200 who embarked after 1600”. Itinerary. To be fair we covered all the scheduled calls (Barcelona, Corsica, Monaco/Monte Carlo and Pisa) just not in the pre-arranged order to avoid a tender in Monte Carlo. Not sure why this was done so late (9 days before our embarkation). We lost one day at sea due to a lay over in Ajaccio which did not merit the extended stay; conversely so much to do in Monte Carlo but we departed in the early afternoon instead of midnight. I had to cancel and rearrange a special lunch ashore for my husband’s birthday. The itinerary change also meant that we sailed through the Straits of Bonifacio (between Corsica and Sardinia) three times instead of once. Stateroom. Q3 Penthouse stateroom pretty much as per floorplan and description. Lots of storage. A bit cramped round the wardrobe but wasted space elsewhere. Not sure it was worth the extra money compared to a Princess Suite. Both gave you access to single dining, dedicated Concierge Service and the separate Grills lounge and sun deck (the cushioned sunbeds were really comfy and staff on hand to deliver drinks and complimentary fruit skewers, ice cream etc). Dining in Queens Grill. Not sure about criteria for table allocations. There are only 4 x Q1 and 2 x Q2 cabins and so having booked one of the six x Q3 cabins over a year in advance we were (wrongly) hopeful of a window table. We did get a table for two as requested but this was probably the worst table in the restaurant as it was located between two service hatches and next to the kitchen and was so noisy that we couldn’t hear each other properly. Thankfully the Maitre D was understanding and we manged to get a new table the next day. Great food choice with a la carte menu and daily specials available on all nights except the gala evenings. Wines reasonable quality at range of prices. Quality was a bit mixed e.g. found cartilage in a crab cocktail, seabass was overcooked, some meals were over-salted. Fantastic on-board customer service from our steward, Concierge, Maitre D’ and waiters. After embarkation, our steward quickly introduced himself and sorted our pillow request and complimentary bar. He did an outstanding job in maintaining our stateroom and topping up toiletries, bar etc. After the first day we were always greeted by name in the restaurant and by our cabin steward. The Concierge was sympathetic with issues regarding our excursions and worked hard to resolve. She also arranged a complimentary theatre box and champagne for my husband’s birthday. The only negative was the attempted upsells by the Sommelier and spa. Excursions and entertainment. If booked in advance, excursions have to be paid for in advance rather than added to your on-board bill. Quoted in US dollars, but we were told we had to pay in sterling at Cunard rate of exchange which was less favourable than our credit card rate. There needs to be much better and more proactive communication between the local tour operators, Purser and Griils Concierge desk needs to be improved. Following the itinerary change, we were assured that all booked excursions would be rolled forward which was not quite the case. Two main attractions in Ajaccio (Maison Napoleon and the Imperiale Chappelle) were both closed on the revised date in port. When I pointed this out, the Purser’s desk advised I was wrong but our Concierge double-checked for us and we later received confirmation that I was right. Everyone who had booked the related excursion received a letter advising that the museum was closed but this was after the 24 hour cancellation window. Due to ‘lack of participation’, two other excursions were cancelled at less than 24 hours notice. Loved the theatre boxes which I think is unique to Cunard. For certain shows these are only available if you pay for the box service which includes canapes, champagne and chocolates) but otherwise anyone can sit in these on a first come first served basis. We enjoyed the Opera Boys (good mix of music plus comedy) but less impressed with Dance Passion. As is typical on cruises, professional photos are expensive (discounted rate of 191 dollars for five digital images). Internet charges are pretty extortionate. Overall satisfaction: Some of the above negative comments might seem a little picky but they all added up and, whilst we did enjoy the cruise overall, Cunard didn’t live up to our expectations given the hype in the brochure. We probably wouldn’t choose Cunard again. For a Queens Grill type experience for similar money, we would opt instead for one of the small luxury cruises (Seaborne/Silversea/Regent). Read Less
9 Helpful Votes
Sail Date: September 2016
We were only on it for the last 7 days. Rome, Corsica, Livorno, Monte Carlo, Barcelona. We chose the Queen's Grill, category 6 (I say the worst house in the best neighborhood). Our cabin was at the back of the ship. A place that I ... Read More
We were only on it for the last 7 days. Rome, Corsica, Livorno, Monte Carlo, Barcelona. We chose the Queen's Grill, category 6 (I say the worst house in the best neighborhood). Our cabin was at the back of the ship. A place that I love. We can watch the sea turn aqua and foamy as we leave. The deck was tremendous. It was bigger than my wife's first cabin when she sailed so many years ago. The cabin was spacious and the closet space was unbelievable. From the time we embarked through disembarkation it was, though not perfect, pretty darn close. We had a couple of problems.First, I found the bed too hard. We told the stateroom attendant and they put a mattress top on and that was perfect. Second, the shower/bath tub combo. The shower head was too low for me, I am 6'2". We said something and they installed a hand held shower head, but they did not have the piece to hold it in place. So that would not work, so we had them change it back. All of this was done immediately. The only food problem we had was the Verandah Room. As we were in Queen's Grill, we actually were at the best restaurant on the ship. But as our travel agent paid for the dining experience we thought we would give it a shot. The waiter failed to get the order correct, so that was the only problem. The matre d saw this and was mortified. Many apologies and eventually she did not charge us for the meal. We had High Tea in the Queen's Room, again being novices to Cunard we did't know that the Queen's Grill was actually the best of the best, but if we didn't know about the Queen's Grill we would have thought the Tea in the Queen's Room was grand. When we have gone to Broadway Plays, we always wanted to sit in one of those side balcony booths. Well they have them on the ship and we went for it. $63.50 more, but worth it. They give you chocolate treats and a split of very good champagne. Feeling like the elite. Excursions. Well here they did not blow us away. Cinque Terre is a place my wife absolutely wanted to see. We did. But the excursion wasted so much time on ferries that it was hard to actually see much of the 3 out of 5 towns. Barcelona's tour was also too short. We had time so see the outside of the famous church, but not enough to go in. We could have gone back on our own, but we choose not to. We wish that could have been added. That excursion was called "Highlights of Barcelona". It really was just the highlights. We would definitely go again. Not just on this ship, but the same cruise. We already booked a transatlantic cruise based upon the experience. Something I never thought we would do. Why would I spend 6 days on a ship? Let me tell you, the Queen's Grill option makes it worthwhile. Read Less
10 Helpful Votes
Sail Date: September 2016
Our second trip on QE and Cunard once again delivered a fantastic voyage. Long may Cunard NOT offer an all inclusive drinks package - even though my husband likes to drink but the lack of such an offer does seem to maintain the high ... Read More
Our second trip on QE and Cunard once again delivered a fantastic voyage. Long may Cunard NOT offer an all inclusive drinks package - even though my husband likes to drink but the lack of such an offer does seem to maintain the high standards on board. We had a standard balcony cabin, the same one as before 6211 which was right at the end of the corridor to the back of the ship. Beautifully quiet as no-one passing by and the 2 cabins at the rear of the ship are Queens Grill Suites. Its a bit of a walk from the lifts, but we preferred it. Cabin was lovely, light and bright and modern in decor, lovely linens and spotlessly clean. No bath, just a shower cubicle but very nice shower-room with nice toiletries too. We loved this ship the first time we sailed on her, and were equally impressed on this occasion, so much so we have booked again for 2018. If you cruise only once in your life and enjoy luxury, great live music (big band), ballroom dancing and a generally relaxing atmosphere, then make Cunard your choice. You will not be disappointed. Read Less
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