1. Home
  2. Cruise Lines
  3. Cunard Line
  4. Cunard Line Cruise Reviews
3 Helpful Votes
Sail Date: May 2018
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual ... Read More
Been on 7 Cunard cruises now and enjoyed them greatly with a couple of minor exceptions. This was our first on QM2 and we were excited as she is Cunard's Flagship. However, we did not feel the on board experience was up to the usual Cunard standard. Good points, the cabin (12001) was lovely, seemed a little larger than same grade on the other ships. General ship interior is very nice, light and bright and clean everywhere. Ship layout is somewhat erratic, takes a while to get used to it, there are some quite long walks between venues. But then she is larger than the other two. The bad points, well, we did not like the Kings Court Buffet compared to the LIdo Buffet on QE and QV. This one is very very noisy, no sound proofing, ie carpet anywhere, horrible seating layout (straight rows with little separation - like a canteen) and the food was not up to the usual high standards we have had before. its a bunfight at best. We tried for Planetarium tickets - notice says they are available from 09:00 on first come first served. I arrived at 09:00 to find 6 other people waiting. No-one came with tickets. So one passenger called the front desk. A very curt female arrived to tell us the tickets had all gone. I asked how could that be since it was now only 09:05 and we had been there since 09:00 and some of the group before that - and no tickets had been handed out - whereupon she told me very rudely: " Well I don't know, ask your fellow passengers!" - I took exception to that and told her no - that does not answer my question as to why there are no tickets - and that I did not believe her. Clearly these had already been given to a group in advance. I returned some 20 minutes later to find another set of people eagerly waiting at the Connexions desk - and so I advised them all tickets had gone - as no-one from Cunard was anywhere to be seen to let them know. This was disgusting. At least be honest !! The staff do lack in many areas. Our cabin attendant never introduced himself on embarkation as is usual, nor did he advise us of the muster drill time, etc. In fact we only ever saw him once when he delivered a bowl of fruit. Bar staff, I ordered a diet coke, she opened a regular coke then gave me the evils when I told her I asked for a diet coke. As for the MDR - well once again Cunard assigned us a table in a dark corner by a service station - heaven knows how you get a good table - if anyone knows the secret please tell me - 7 cruises and not a decent table yet. And now we will be platinum! In general the mini-cruise itself was good and it's a great way to try out a different ship. We love it that Cunard has wrap-round promenade decks on all ships. Really like to walk around the decks both day and evening. The Cunard tour we took to Rouen was excellent, lovely town, even on a very foggy day. This was a taster of the QM2 for us as we have a 14 night one booked next year. This trip was the "decider" as to whether or not we would still go. We will. Read Less
1 Helpful Vote
Sail Date: April 2018
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and ... Read More
We choose this ship because we are amateur ballroom dancers who want to dance every night on a large floor. We were NOT disappointed! In addition there were 3 dance hosts, lots of lessons offered in the morning, and great bands and singers for ballroom EVERY NIGHT before and after dinner! Their shows are not as great as Royal Caribbean, but everything else -- service, food, rooms, excursions, etc -- was just wonderful! (they don't really cater to children in any big way) If you like ballroom dancing every night along with a wonderful cruise, Cunard is the place to be! Doesn't matter which ship you choose, you will luv it! They often run specials so watch for them! You won't see them on any of the discount sites though since they usually sell out on their own! (If you get motion sick, use the Queen Mary as she is not a cruise ship, but an ocean liner, and handles rough water much better than any of the cruise ships on any line) Read Less
29 Helpful Votes
Sail Date: April 2018
After enjoying a wonderful cruise on the Queen Mary 2 in 2010 our special anniversary cruise on the QM2 was a huge disappointment and we wanted to get off 4 days into a 14 day cruise! We had more complaints about the cruise but the 3 ... Read More
After enjoying a wonderful cruise on the Queen Mary 2 in 2010 our special anniversary cruise on the QM2 was a huge disappointment and we wanted to get off 4 days into a 14 day cruise! We had more complaints about the cruise but the 3 major areas that Cunard need to address urgently are: Food, Cleanliness, Attitude towards passengers FOOD. This was really shocking especially in the King’s Court dining area where the majority of passengers will eat at some time. Poor quality, very limited choice, unimaginative menu which hardly varied, badly presented, small portions and often cold or alternatively dried out under the heat lamps. Only the occasional curry or stir fry reflected the local cuisine and these were bland and unappetising and only a couple of items cooked to order. Some examples of dishes served regularly were curly fries, Irish stew, roast chicken, skate wings, beef olives, pea puree, sponge pudding and custard, pork belly, lasagne. Breakfast was particularly poor but lunch and dinner were awful too, like being in a motorway café or a posh care home and we only ate eat here if we were really hungry, and we were often hungry (on a cruise!). There are alternative dining areas (we usually ate in the Britannia at night) but we sometimes we wanted a more relaxed buffet restaurant, didn’t want to wait to be seated in the Britannia restaurant and have waiter service. And we objected to paying nearly $40 extra per couple per dinner to sit in a cordoned off area of King’s Court to eat food which should have been included in the main buffet (e.g. Indian, Chinese, Italian, Mexican) or nearly $100 extra per couple to eat dinner in the Verandah. CLEANLINESS. The new design of the King’s Court restaurant is ill thought out with multiple entry points, no staff to encourage hand cleaning and you can enter the food areas straight from the outside deck without even passing a hand sanitizer. The food stations could have been cleaned more often during mealtimes. The windows and glass doors throughout the ship were covered with greasy finger marks and dirt and we never saw anyone cleaning them during the 2 weeks voyage. The window in the restaurant was so smeared with dirty cloth marks and finger prints that someone had written ‘CLEAN ME’ on it and that was still there when we left. Outside the decks looked dirty and marked with cups/ glasses/ plates not cleared away. Inside there were carpet stains, light fittings missing, some chairs were tatty, needing repairs and again cups, etc not cleared away. ATTITUDE. An arrogant, unfriendly attitude pervades the ship from the top down. Although some staff were excellent (our Britannia restaurant staff gave outstanding service) it felt like passengers were merely an inconvenience and many times myself and others had to stand aside to allow staff members, including the ship’s officers, to pass without even a thank you. We were often ignored or given the wrong item because people simply didn’t listen properly and we rarely saw any officers to talk to except when they had to attend the Captain’s cocktail party where they stood huddled together. This attitude affected the ambience of the ship which lacked energy, interest and warmth with many areas empty by 10pm. OVERALL OPINION. Cunard is trying to cut costs in the wrong areas, it is relying on it’s past reputation but not living up to it and it is targeting a increasing elderly clientele who may happily accept these standards but they won’t sustain future growth. Although many passengers will be loath to admit to their friends, family or even themselves that their cruise was overpriced and of a low standard I can honestly say that this experience was so bad that it has put us off cruising completely and I would not recommend the QM2 to anyone I know. Read Less
35 Helpful Votes
Sail Date: March 2018
I was booked for 28 days and left after 2 weeks. The staff are really miserable, apart from a few, JR, Alfred, Christian, the waiters on table 321 and one or two others, the maintenance crew were very nice too. The staff in Kings court ... Read More
I was booked for 28 days and left after 2 weeks. The staff are really miserable, apart from a few, JR, Alfred, Christian, the waiters on table 321 and one or two others, the maintenance crew were very nice too. The staff in Kings court were mainly really miserable, there must be something wrong with management. As I was leaving and paid for 2 weeks that I will not be on board I offered my cabin to a lady who was travelling with a companion on an inside cabin, she was on a world tour and a platinum member, so you would think a valued customer....... Cunard had me waiting for 30 minutes to their headquarters to ask "permission" for someone else to use my paid for cabin! They said no, unless she paid for it too! They are very petty with charges.... Mineral water, hello! Are you an upmarket brand or cheap and nasty charging for mineral water? No one asked me why I wanted to leave the ship 2 weeks early, I have been a business owner and I would be mortified if that happened to me and want to set it right or at least know why? Also, there is no shade anywhere on the ship? Steamer seats with no towels available, yuck! Maitre d is useless and very unhelpful. I understand that it is difficult to accommodate everyone but there were so many empty seats at tables, a lot of unhappy passengers re dining. One passenger decribed his experience as a prison sentence.. Glad I broke out of my prison experience!...... Never again! Read Less
8 Helpful Votes
Sail Date: February 2018
Summary: Beautiful ship. Disappointing experience. Details: Just got back from 22 day cruise on Cunard's Queen Elizabeth from San Francisco to Hawaii, Bora Bora, Tahiti, New Zealand, Sydney, returning home to San ... Read More
Summary: Beautiful ship. Disappointing experience. Details: Just got back from 22 day cruise on Cunard's Queen Elizabeth from San Francisco to Hawaii, Bora Bora, Tahiti, New Zealand, Sydney, returning home to San Francisco via 13 hour Quantas flight. It was our 20th wedding anniversary and I wanted to do something special for my wife. Especially since we had planned a Tahiti cruise on the Paul Gauguin in 1999 but job changes for both of us caused us to cancel. Cunard was running a free balcony upgrade incentive, so I booked this cruise and reserved a table for 2 so we could have some intimacy. We arrived at the Upper Britannia dining room the first night and were shown to a table for 4 people. I went to the maitre d' and asked if we could please have the table for 2 which we requested 3 months earlier. The maitre d' sarcastically quipped "Only three months" and then refused to provide the requested accommodation. The pursers office were extremely annoying. It took them 4 days, requiring us to come to their desk each day, to get our credit card authorized. The coffee was appalling. As an ex-pat, it grieves me to see how badly the Brits make coffee. We've been through this before when we visited the UK. Way too strong. The drink prices were ridiculous, averaging $14 each. We don't drink alcohol but Virgin Mary's and Cokes were still dear at $4.50 and $3.75 respectively. The food was un-imaginative "Carnival Cruise" fare although the fish and chips in the pub was decent as was the afternoon tea, stale sandwiches, scones with no clotted cream (unheard of).. The toilet in our cabin was ridiculously loud. A man came to fix it but we noticed no improvement and he never returned despite our asking. There was a terrible smell of raw sewage outside our cabin one night. They fixed it. But no apology offered. There were so many sick people onboard that the main Theater sounded like a diphtheria ward with so many people hacking away. My wife contracted the same flu-like infection and remains sick even after we returned home and got her an antibiotics prescription. Discussions with other passengers indicated the onboard sickness problem had been occurring since the ship left New York a few weeks earlier. Not sure why I escaped. Perhaps it was because of all the anti-bacterial lotion I applied hourly to my hands, nose and face every day. The weather was rough for at least 10 of the 14 "at sea" days". Not Cunard's fault, but the promenade deck was frequently roped off due to the rough seas so no walking possible. Regrettably, it's unlikely we will be taking any Cunard cruises in the future. Read Less
7 Helpful Votes
Sail Date: December 2017
This was our 6th cruise on the QV and the 2nd New Year trip to Amsterdam. We travelled down to Southampton on the 28th Dec and stayed at the Holiday Inn Express just off the motorway and Ideally suited to get to the West Quay shopping ... Read More
This was our 6th cruise on the QV and the 2nd New Year trip to Amsterdam. We travelled down to Southampton on the 28th Dec and stayed at the Holiday Inn Express just off the motorway and Ideally suited to get to the West Quay shopping centre for a bit of retail therapy before embarking the ship. We were pleased to see the ship berthed at Ocean Terminal. We arrived at noon and were processed fairly rapidly but had to wait again to go through security as the ship wasn’t ready to take on passengers. The wait wasn’t too long though - our cabin, Deck 1 outside midships was ready and waiting for us. We dumped our stuff and went to the lido for lunch before it got busy - the ship was full and the Lido the only place to eat if you are not in Grills. The ship was still decked out in its Christmas Finery and looked fantastic. This was our first time back on the QV since her refit. The new wall mounted flat screen TVs are a great improvement. And at last Cunard have put in tea and coffee making facilities in the cabins. Hemispheres is now the Yatch Club and Britannia Club dining is now available for those who want to pay the extra. She does look a little drab in parts though - but not in the main passenger areas. Before we left S’ton, and just after muster stations, Commodore Rynd announced that due to the high winds and sea state we would not be going to Bruge but heading straight to Amsterdam to up our chances of getting into Ijmuiden and the North Sea Canal. This turned out to be a good call. There was a force 8 blowing for most of the journey over to Amsterdam. The QV proved to be very steady given the weather conditions. This gave us an extra sea day to relax. Very welcome after a busy Christmas. We were disappointed not to visit Bruge but I have visited Bruge on a number of occasions inc a long weekend (which I would recommend to give it justice). We took the opportunity to lunch in the Verandah Restaurant. It costs $20 but we think it’s worth it. It was already fully booked up for Dinner throughout the trip. I attended one of the guest speaker presentations - it was OK. It was interesting to hear a barrister talk and how Programmes such as Judge John Deeds give such a false impression of how the law works. We arrived in Holland about 9pm ships time (the QV stays at GMT throughout the trip). It takes about 3 hrs to get through the lock and North Sea Canal into Amsterdam - but lovely calm waters. On New Years Eve We breakfasted in the Britannia Restaurant where we took most of our meals. We then set out for the railway station that is a short walk away from where the ship berthed. We decided to visit Delft as it was a miserable day weather wise and we have “done” Amsterdam on numerous occasions before. There are regular trains to Delft, a lovely little city famous for its pottery and the home of one of the Dutch masters Vermeer. It takes about an hour to get to Delft and cost €26 return each. The journey takes you to the Hook of Holland. You really get a sense of how low lying Holland is and how vulnerable to the North Sea. The Vermeer exhibition is worth a visit if you are interested in how Vermeer worked with light and texture. We arrived back on the ship at 5 ish. Grabbed a scone or two from the Lido and relaxed with a drink before getting ready for New Year’s Eve Celebrations. The QV is much more a party ship on the 5 day trips. The average passenger age must drop by a half. I think there were more people from Japan, Germany and the USA than I remembered from the trip we did 2 yrs before. Everyone I saw was glammed up and the ship and it’s occupants looked fantastic. There was lots going on all over the ship. We watched the Dutch New Year fireworks at 11pm ships time. The Dutch had been letting off fireworks throughout the day and it really goes ballistic at midnight with displays taking place everywhere you look. This time there was literally our own display just off the bow of the ship - amazing. Luckily it had stopped raining too so there was many of us out on deck watching the show with lots of oohs and wows. We then celebrated GMT New Year with the Commodore and ships company in the Atrium and a Champagne Waterfall followed by a boogie in the Yacht Club. We left Amsterdam at 9am on New Year’s Day. This was the first time we had traversed the North Sea Canal in day light and was quite interesting. We ate in the Verandah restaurant again and had a fantastic view of the scenery and lock. We were heading for Cherbourg so effectively another sea day and another very relaxing day - busy doing nothing. We went to the show Hollywood Rocks that we enjoyed. The standard of singers and musicians throughout the ship is fantastic. It’s what sets Cunard apart for us though on a completely different level Thomson/Marella’s Entertainment teams are also second to none. The weather in Cherbourg was dismally wet and windy - but this is winter in the North Sea and Channel so our expectations were not high. We wandered the town, bought wine in Carrefour and returned to the ship. We were told by the Commodore that the weather would be very poor - storm force 10 with 9m waves. He would hug the French coast till 10.30 pm then make “a run for it” my words not his, The winds would be hitting us broadside so to expect some sudden movement and keep fingers away from doors! And so it proved. The QV handled the storm very well. We had chosen midships and deck 1 as it’s the most stable part of the ship and apart from the odd bump it was not an uncomfortable night although the noise of the waves hitting the ship was quite loud - the downside of being so low. However we did suddenly list to the left and kept listing for quite a long time before gradually righting. It certainly sent things flying off shelves - a reminder that we are not in a state hotel. We learnt next day we had a 7 degree list. The high winds in Southampton also meant we were unable to dock at the Ocean terminal where our car was - coaches therefore would ferry us back to ocean terminal. Disembarkation was reasonably straight forward though having to wait for coaches delayed our journey home by an hour but at least we were all safe and sound. A very enjoyable trip. In general. The cabin was well looked after by our steward, the food and choices were excellent, we only saw one show and that was very good. It was reasonable value for money. I would recommend the Verandah lunch if you are Britannia Class Cunard’s drink prices are getting very steep and worse for us sterling using Brits - the service charge on drinks is an American habit that is not necessary. A free glass of bubbly at midnight would have been graciously accepted especially as Cunard changed its World Club criteria from 5 + night’s to 6+ night’s just before the 5 day cruises took place - so World Club members didn’t get a cocktail party and us platinum members didn’t get a wine tasting or priority embarkation. We didn’t take any excursions as happy to do it ourselves. Would we do it again - there are other places to celebrate New Year we’ve yet to try. Read Less
4 Helpful Votes
Sail Date: December 2017
We sailed over New Year’s Eve, out of Southampton, with family & friends. This was our first time on Cunard. Windstar, by far, remains my favorite. We stayed 2 nights pre-cruise in London, it was a good choice. The ride to ... Read More
We sailed over New Year’s Eve, out of Southampton, with family & friends. This was our first time on Cunard. Windstar, by far, remains my favorite. We stayed 2 nights pre-cruise in London, it was a good choice. The ride to Southampton was almost 2 hours. Embarkation was smooth and trouble free. The ship itself was very nice. It was a bit glamorous and was still decorated for the Christmas holiday. All public areas were very clean and the ship itself is spacious. It was larger than I expected. The cabin seemed to be of almost standard size compared to other cruises, but had a very small bathroom – 1 sink, and a tiny shower. I found the number of electrical outlets to be adequate for us. The bed was very comfortable with extra pillows (5). Closet space was tight. There were plenty of bars on board, including an English Pub and a Gin Bar. Entertainment was fairly respectable: top floor had a piano player in one lounge, and then a live band mixed with a disc jockey in the dance room next door. Occasionally there was a Harpist or a quartet in the main lobby. Also the orchestra would play once in a while in the Queens Room. There were 2 shows each night in the Main Theater. I’d give each venue and performance a 4 out of 5 rating. Something I thought was interesting – one show was called Hollywood Rocks. They performed some song & dance from Hollywood for almost an hour, then ended with 7 Abba songs (which was the best part) … but Abba has nothing to do with Hollywood. The main dining room was very nice – good menu and very good service (incredibly speedy service from my experiences with main dining, and always with a smile). The buffets were always good but especially the New Year’s Eve midnight buffet (however, I missed it, but my travelling companions went on and on about how nice it was). The New Year count down was great. We were in port in Amsterdam for the midnight count down(11pm ship time) & an impressive fireworks display, then down to the main lobby for the ships countdown(midnight ship time). Cunard did it right; providing multiple venues on board to choose from. We chose the Queens Room where the orchestra was playing. Count down, hats, noise makers, balloon drop, and glasses of Champagne were provided. The casino was lively and the dealers made it enjoyable. The casino used American dollars which surprised me. Due to poor weather our stop in Belgium was cancelled, creating a 2nd sea day. We had 2 activities pre-booked for Bruges via the internet, confirmed 3 weeks prior to the cruise. We lost both with no refund. My advice would be – Do Not pre-book anything unless it’s through the ship itself. The other 2 stops were interesting - Amsterdam & Cherbourg. However …. The ships staff seemed to be put out – especially the bar staff at the Pub. Wow, these guys were terrible. They were always grumpy with a short attitude. With the other staff it was hit or miss with how we’d be greeted and treated. Maybe it's just the British attitude, I don’t know, but I certainly didn’t like it. The daily activities were hit or miss too – people would show up, but the event might be cancelled, you just never knew. The fellow passengers on Cunard were ok, but a little stand off-ish and boring. Dare I say "non-adventurous"? We are used to warm weather cruises, to destinations like the Caribbean and Mexico; usually with Americans, and I’ll say that Americans are much more enjoyable to be with. Dressing up in the evenings was very nice, our group enjoyed that, with Tuxedos and formal gowns for New Year’s Eve. Another cruise on Cunard? I might be talked into it one day. But my next cruise will find me back on Windstar. Read Less
3 Helpful Votes
Sail Date: December 2017
After travelling on the many cruise lines, celebrity x 13 cruises and P O for 12 cruises......Royal Caribbean x 5, Princess, NCL and MSC.....we now prefer Cunard, excellent around except the price of the drinks.... Really lovely team ... Read More
After travelling on the many cruise lines, celebrity x 13 cruises and P O for 12 cruises......Royal Caribbean x 5, Princess, NCL and MSC.....we now prefer Cunard, excellent around except the price of the drinks.... Really lovely team onboard and lovely passengers made the experience even more charming. The Internal Decor is the style to suite Cunard, and the Brand. The dining experience excellent and the lido had good choices.....they do not push you towards the other dining ( extra cost ) restaurants......P O food in the dining rooms and buffet has dropped in quality and this was mentioned by other passengers when comparing with Cunard. So we have book Queen Victoria for next December 13 ......due to being so delighted with this cruise.......well done to all the staff and the team at Cunard. They are building a new ship and have promised.....not to let their brand slip and keep the the standards.... Read Less
14 Helpful Votes
Sail Date: November 2017
I recently took my wife on our first QM2 cruise. I list 10 positives and three negatives, but the overall ratio of good to bad was far higher than that. We definitely plan to go again and made a future cruise deposit. Ten Best ... Read More
I recently took my wife on our first QM2 cruise. I list 10 positives and three negatives, but the overall ratio of good to bad was far higher than that. We definitely plan to go again and made a future cruise deposit. Ten Best Things About My QM2 Voyage • The crew, who were almost unfailingly polite, cheerful, efficient and available when needed. • The public areas of the ship, which, with the exception of King’s Court, rarely felt crowded, even on a sea day with the decks closed. • The musicians, especially the Dixieland concerts. • The dancing in the Queen’s Room. • The peaceful, well-stocked library, which features outstanding views. • Afternoon Tea, although what virtually amounts to another meal is hardly what I needed! • Room service breakfasts. • The bar/wine service at dinner. • Catholic Mass every day. • The shrimp linguini served at dinner the first night. Three Areas for Improvement • Excursion dispatching and tender operation in St. Lucia. I understand there was an initial delay beyond Cunard’s control, and I make allowances for that. But the organization left a lot to be desired. For some reason they chose to provide stickers with numbers that were not unique to the excursion, instead using a combination of number and color. Most of the colors seemed to be orange, peach, rose, pink or coral, but what could go wrong? They must have been boarding a lot of non-excursion passengers, because it took forever to get called. Then, our tender pilot had a great deal of difficulty docking and our 9:00 excursion (for which we had to report at 8:15) didn’t actually start until 10:15. When waiting to return we once again witnessed a docking procedure I can safely describe as inept, because the next tender docked without difficulty. And is there some rule that prohibits loading two tenders at the same time? Note that all of this relates to St. Lucia. I have no issue with the decision to scratch Antigua due to the conditions. • Dress code compliance, particularly in the theater and the pub. • Cunards’s website. It is full of inaccurate information. I could cite five instances, but I’ll spare you. It also requires six fields each time to log into the personalizer. Who else requires more than two or three? And the “one time” consent screen must be acknowledged every single time. So, I had to vent a bit, but this was a fantastic experience. Read Less
9 Helpful Votes
Sail Date: November 2017
Just returned from our 19th Nov--15th December QM2 Caribbean cruise and thought readers might like to share our experience. Embarkation The lady checking us in was very slow and overly officious to the point we felt she was nervous. ... Read More
Just returned from our 19th Nov--15th December QM2 Caribbean cruise and thought readers might like to share our experience. Embarkation The lady checking us in was very slow and overly officious to the point we felt she was nervous. It transpired she also hadn't taken our debit card details properly so we had to be called to the pursers office once on board to register the same debit card again. Cabin Regarding our A2 Cabin issues included an intermittent vacuum problem with our toilet not flushing on seven or eight occasions but resolved itself within a few hours, however it was very disconcerting sitting on it when the flush returned! The only other thing was whistling wind when at sea through the sliding patio door seals but the thick curtains helped. Our cabin was one of the new cabins on the 13th deck and a great improvement over standard cabins. The Club cabin living area looked similar in floor area but more luxurious than a standard Britannia balcony cabin. Our cabin had extra framed pictures and a very attractive bevelled mirror made up of six segments above the desk area. My wife did laugh though as she thought this was designed by a man because when she sat down for makeup and to dry her hair, her head reflected right into the bevelled areas of the central mirror segments. She looked like something out of the hall of mirrors and had to therefore stand up to do this which proved more than a little tedious throughout the cruise. The wall mounted television was central at the end of the bed and in a good position to view from there though we had to be a little careful passing the end of the bed as the screen protruded a few inches from the wall. From what I can remember there were mainly a few movie channels, BBC & Sky News and BBC HD and channel with soaps including East Enders, Coronation St, Emmerdale & White Chapel that might be welcome especially for longer cruises . Despite the recent dry dock there were still no movies on demand so we usually ended up seeing part of a film rather than all of it despite the programme times advertised in leaflets. We found the on board itinerary made it difficult to catch up for the start of films. Many of the cabin surfaces on our 13 deck cabin were roll tops of a luxurious marble look and very attractive. The bathroom surfaces were again of a marble look and the shower had large attractive light beige stone style tiling with a clear shower door that opened inwards or outwards, there were clear rubber seals on the door edges that prevented any water from escaping into the main bathroom area. We thought the doors also opening outwards very sensible for larger people. The shower itself was lovely! A light touch on the button on the shower head delivered four different settings! The bathroom itself had plenty of storage both under the basin and corner shelving. The Ship We felt the Carinthia Lounge was a great improvement over the old Winter Garden. Clearly much thought had been made to the new furnishings and dividing spaces where we sat in comfort while listening to the harpist or pianist. The area where snacks were served seemed like a good idea too. The newly improved Kings Court proved much easier to navigate and the new seating was very comfortable on the few occasions we used this. The films we saw in Illuminations were mostly very recent releases, and interesting films too (well done Cunard!) films like Dunkirk, Churchill, The Mountain Between Us, Kingsman II The Golden Circle etc. There were plenty of piano recitals. Our favourite past time was listening to the young talented harpist and pianists in the Carinthia and Commodore Lounges. The Theatre The newly boarded singers and dancers were in our opinion not worth watching, perhaps they will improve given time. Other acts seemed to be far more entertaining. Many of the speakers we found fascinating. Speakers Popular talks included the Costume Designer for The Greatest Showman and other well know films, the well respected author, actor & historian Joshua Levine talking about the blitz and Dunkirk; and a Canadian Astraunaut talking about his International Space Station experience. Such interesting speakers is one of the reasons why we book with Cunard. The Club Restaurant After an initial hiccup in the starboard side Club restaurant we asked if we could move to the Port side Club. This was because we felt the atmosphere was very tense, a couple of servers really did appear not to be team players and seemed disinterested to the point where my lovely DW was afraid to ask for another tea for fear of constant rolling eyes. A very unusual occurance and thankfully the Food and Beverage manager and head Maitre' D got back to us straight away and this was quickly dealt with. After the move we found Dominic and his team truly wonderful, his flambé seemed regularly available at table for customers who asked and Bruno our sommelier knew all the wines and gave us invaluable advice to the point where we left him to choose our preferred non EU New World wine selection. A suitable wine is an important part of our Cunard holiday and Bruno completed the 26 day challenge very well. Our table servers were lovely too, Carlo & Gonzalo were courteous and extremely capable. Overall we found the anytime dining experience suited our needs and the tables were spaced out well but close enough in many cases for neighbouringt ables wanting a quick chat. Food The food in the Club mirrored Britannia with the addition of the back page A La Carte section which remained the same throughout the trip but provided welcome additions such as scallops and beef tornados, the latter being my favourites. We found the quality and selection of the dinner menu very good indeed. The food in Kings Court was a little hit and miss, the minute steaks weretougher than my old boots but the succulent chicken kebabs were a hit with us. Late night KC offerings included savaloy hot dogs but I noted gone were my beloved KC late night burgers, oh how I mourn for them!. We also found that on occasion for lunch when there might be nothing on the Britannia Club lunchtime menu or KC to our liking, a better alternative was the in cabin food service. The sirloin steaks were OK and the club sandwich and delicious burgers were of a very good quality and delivered hot. Also Rose who answered our in cabin orders was always polite and helpful. Itinerary Amber Cove and St Kitts seemed a reasonable replacement to the islands of St Martin & St Thomas that had suffered the recent storm damage. Just a couple of observations though regarding the anchor tender ports. We noticed announcements for independent passengers disembarking were not made until 11am. Not a great deal of time to explore when the last call for tender was in some cases 4.30pm though I guess not entirely surprising for a ship with so many passengers. Something to be aware of if not on a ship excusion. Also Antigua the last port of call, an anchor port, happens to be our favourite was cancelled. The captain made an announcement that the anchor was dragging on the sand bed and with the 15mph on shore winds this left the ship at risk of drifting towards the shore. It was announced that a handful of passengers had already got off so the ship would have to maintain position using thrusters etc until they could be brought back on board which transpired to be not until 5.30pm that evening which left the ships passengers we spoke to disappointed to say the least! Nothing was offered from Cunard for the huge disappointment of missing one out of 5 Caribbean ports and it being the last and arguably the best, not even a drink! The itinerary experience of missing out on the last port really was the biggest downside. I will have to review sailing on the QM2 to the Caribbean in future because of the problems with tender ports.I hope this will help anyone who is thinking about booking a similar cruise. Read Less
5 Helpful Votes
Sail Date: November 2017
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make ... Read More
After cruising for more than 25 years, we are old school. We like ballroom/Latin dancing, promenade decks, and days at sea. It is hard to argue with the pricing and choices from the mass market lines these days, but we felt we had to make a change. We have been looking at Cunard off and on, and finally an off-season nine-night trip matched our open dates and my (low) price point. We were a little stressed over the dress code. I despise neckties, but could manage a sport-coat without great suffering. My wife found a large selection of new formal dresses online for around $69.95 each, which only required hemming and some fussing over shoes. I owned a tuxedo, which after a bit of dieting and a replacement set of trousers from eBay still could fit. Embarcation in Barcelona was the worst we have ever seen. We were not told when to arrive and when we did we were assigned groups in a tired outer hall. After 45 minutes they seemed to stop calling groups and angry guests just stormed up and went into the departure hall where there was a long snaking line. We were commiserating with some fellow passengers when one disappeared. He came back shortly and said to follow him. He found the “group check in” was under-utilized and he made our own pretend group. We wonder if the others ever got on, despite the fact that we did not leave until the next day. A little supervision would have fixed this. Cunard cleverly checks passports for UK arrivals at sea, so getting off the ship and to the bus in Southhampton was on the other hand the fastest we have ever seen. We walked off the ship about 8:30 and were at our gate at Heathrow by 11:30. All modern ships are nice, but the Queen Victoria was a cut above. They got rid of the wasted space of a massive lobby. The “woodwork” was upgraded and just felt classy. There was a half bottle of Champagne waiting in our stateroom. The cabin was well appointed, quiet and had some nice touches. We were delighted to find a tea kettle, which allows the use of proper boiling water for making tea. Our cabin attendant acted more like a butler. Smaller cruise lines are better than large ones for one reason lately. There is not an aggressive “draft” of literally thousands of experienced crew to go to newer vessels. They get to learn their craft and perfect it. The main dining room team was amazing- down to deftly removing skin from fish and applying lemon. You never got a trainee waiter, even for breakfast, which is normally a pick-up team. Eagle eyed head waiters maintained service standards, energy which on other, lesser lines, goes to upselling you to alternative dining. The Britannia main dining room food was as reported- you get to eat what they are serving. It is well prepared, but is probably not what you want or were expecting. We would scan the menu and it was sometimes unrecognizable. The choices were explained to us as British food. There were 1000 Brits aboard out of around 2000 total. We had lovely Indian in the pub. The wine list was large and varied but not cheap. The beer list was extensive- they even had an IPA. One iron clad industry rule was gone- you could actually buy wine ashore and bring it aboard to drink in your cabin. And it was a great luxury to find self-service laundry on most decks. Sales pressure was limited – the photo staff was unobtrusive and there was no overt selling of unlimited diabetes (fountain beverage) packages. They had the old style per minute Internet service (who remembers logout.com) which was pokey slow. The dancing was lovingly cared for. The Queens Room was in the center of the ship and had a large dance floor. A social director called the dances and there was a seven-piece dedicated orchestra. There was a dance couple, who were internationally ranked and some dance hosts and a hostess. The dances were split between ballroom, Latin and some British Sequence Dances. A lesson or two were mixed in. This was the place you could use the dance lessons you took on other lines. The dance floor was often quite full. The Queens Room was the home of several balls, such as the Black and White. The Captain was charming. You got the sense he was very much in charge of our happy ship, and was not just a minor functionary assigned to read us policies from headquarters. One night he decided we would dock early in Gibraltar, and get a good night's sleep at the dock rather that "driving around in circles all night." The fellow passengers were normally retired, accomplished and well-travelled. There is great brand loyalty to Cunard (pronounced with a leading “Q”) and there seemed to be demand for shared tables at dinner as the conversation was quite interesting. All in all we were impressed. If you are tired of waiters in training and smoky casinos and don’t mind dressing up for dinner this is the place for you. Read Less
2 Helpful Votes
Sail Date: September 2017
This was our 6th voyage aboard. First since the Re-Mastering in 2016 . The Service and general ambience continued very good as expected . Dining also was as good as it gets. Kings Court improvements were well received by most . ... Read More
This was our 6th voyage aboard. First since the Re-Mastering in 2016 . The Service and general ambience continued very good as expected . Dining also was as good as it gets. Kings Court improvements were well received by most . Caronia Lounge was also a big improvement over the old , very underutilized Winter Garden. I was suprized that the cabins added on deck 13 seemed hardly noticeable and loss of that rarely used wading pool and bar were not missed. Cabin TV's and Hot water pot were a nice improvement. Now a few big negatives as far as we are concerned. Reducing the Casino size to make room for more cabins , I feel was a mistake. The congestion at popular casino times , turned us off from using it. Transfering all that interior space that use to be the photo gallery , making it into a hardly visited permanent Art Gallery , is a shame. The Logo Store has been reduced to a small corner of a larger store . Tiny selection of Logo items , Logo clothing , etc. Godiva Candy shop seemed seldom used . Planetarium had only 2 different shows for this 7 night cruise and 1 was broken , so it was the same 1 show every sea day.(why not just substitute an older show ?) Read Less
10 Helpful Votes
Sail Date: September 2017
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But ... Read More
First off, let me say the ONLY reason I'm taking the time to write this review is because of the constant nickle and diming of Cunard and their stingy ways. Otherwise I'd have just blown even the extra $3,500 off. But they're just stingy and to the bone. We chose this cruise because of the itinerary mostly - however, I am confused why we called a couple ports - and because of Cunard's reputation and reviews. We had priority embarkation so that was flawless. The community rooms, except for the Lido dining area, of the ship are well decorated with stunning under stated taste. Cunard had a half bottle of complementary sparkling win in our room which was a nice touch. That's where my amazement ended. Embarkation is at 2:00 and coincidentally lunch is over at 2:00-ish. We dropped our stuff off in the underwhelming state room (See Cabin Review Section about the stateroom's decoration and abysmal bathroom.). When we headed up to the Lido, which is decorated circa 1995 in pale blues, ugly yellow and white wood and can be hot, we found that not twenty minutes after getting on the ship on a turn-around day, they were closing up shop for lunch. I had to find a manager to leave the salad bar open. There is literally nothing to eat but mostly bread, skimpy on the filling sandwiches and cookies - all fattening - between 2:30 and 5:30ish on the ship. I don't like bread. I ended up hording bananas and cereal in our room. Other problems with the Lido dining are lack of service in at breakfast and on deck and surcharges to eat on the Lido in the evening. In the morning, there is NO table service. The food is good - in fact, except for the specialty restaurant - it is basically the only excellent food on the ship. The food is fresh prepared daily on the ship, there is a wide variety of foods, and the eggs and omelets are prepared to order. However, the beverage area is a free for all - Seriously. Oceana, or any high end hotel, has a server bring water, coffee and juices. Not Cunard. And forget any service on the deck in the pool area if you aren't ordering something that you have to pay for - like COKES. Yes, the charge nearly $3.00 for soft drinks. The Britiana dining room has food that is obviously not prepared on site. It is bland. It all tastes the same. The beef was TOUGH. And forget a vegetable. Well unless you like your vegetables drowned in the same brown gravy the meat is drowned in - day after day. So we tried the Lido one night. Um, no. The food is fresh prepared and not bad, but there is a surcharge to dine there of nearly $18.00. And the other side is a buffet style, lunch place. No, just no. The specialty restaurant was pretty good, but as per usual, they were stingy. They served a seven course meal that was quite good, but the wine paring - which was NOT INCLUDED - was two SHORT, AND I MEAN VERY SHORT glasses of wine for six courses! That's a sip of wine per course literally. And the wine didn't necessary pair well with all the courses it's supposed to pare with. WHAT?!? Normally it's a different wine per course or SOMETIMES a restaurant will combine two courses such as specialty breads and a light soup for just one glass of wine. The final course came with a so-so desert wine. And before all the diners had left the dining room they were clanking own the cages over the bar and making OBVIOUS attempts to move us along. Which brings me to the beverage prices on board. I already mentioned the charge for sodas. Wait for this. There is NO complimentary bottled water on board. There is no specialty fountains for filling Nalgenes or any other portable water device. Bottled water, wait for it, is $19.25 for a six pack of a liter and a half bottles or $3.00 for a half a liter - No, I'm not kidding. Wine? Expensive. Ordinary, and I mean nothing stellar, bottles of wine were $50 and up. Our wine package was $425 and it was only good in the Britiana which is the main dining room. Couldn't use it in the specialty dining room. OMG, and a glass of wine in the bars or in any dining room was $13.50 - nothing special either - plus 15% gratuity. Service in the Britania was so-so. And now we get down to the real cheap part. They CHARGED US $22 PER HEAD TO GET FROM THE SHIP TO SAINT MARK'S SQUARE IN VENICE. Yes. That happened. On one of our excursions that was eight hours, LUNCH WASN'T INCLUDED! And the coup de gras, and actually why I'm writing this review, is we bought a wifi package - expensive BTW, and the wifi was so horrible I couldn't get onto my bank. I talked to the lady who runs the cybershop's boss and he told me I needed to go ashore to get good wifi. Going ashore in this particular case was a fifteen minutes walk - and of course, as cheap as they are, they had no shuttles to take you to the terminal building. Anyway, they REFUSED to refund me the whole time I was logged on trying to get onto my bank. That's just stupid. I told them I would write a negative review, and nada. Another bone of contention is they have you all aboard at 5:00 to 5:30. Why? So they can sail at nine knots and save on fuel costs? I've never been on a ship that had you on board consistently at that time. Anyway, we talked to a lot of people that are looking to move away from Cunard since they got bought by Carnival. And bottom line, our $6,500 cruise ended up costing us an extra $3,500. Sail at your wallet's own risk. We're going back to Oceana and/or we've heard great things about Crystal and Viking's new, ocean going cruises. Read Less
19 Helpful Votes
Sail Date: September 2017
An amazing experience. Crossing the Atlantic Ocean on a true ocean liner is the only way to go. Never want to fly across again. Everything was wonderful and exceeded our expectations. However, we'd researched ahead of time and ... Read More
An amazing experience. Crossing the Atlantic Ocean on a true ocean liner is the only way to go. Never want to fly across again. Everything was wonderful and exceeded our expectations. However, we'd researched ahead of time and knew what to expect-horrible food! If we hadn't known this heading into the crossing we'd have been very disappointed. Food quality aside, the ship and its entertainment and enrichment activities were superb. The high evening dress standards and formal nights were such more enjoyable than expected, very special indeed. Music onboard is seconds to none in the cruise industry. We were fortunate enough to have the British National Orchestra performing on our crossing. Stick to the main dining room or Grills for all meals, they are the least bad option. The buffet is TERRIBLE, so, so bad... Wine list is extensive if a bit over priced but not badly so. Extremely comfortable bed, pillows, and linens. Excellent service all around once onboard ship. Great spa and fitness facilities. Read Less
7 Helpful Votes
Sail Date: August 2017
We had a morning walking around the old town of Southampton as our check in was 2.30pm. and a short taxi ride from the hotel. The QM2 had arrived at 9am. Wow what a sight from the Hotel. Slick booking in, bags disappeared at door and ... Read More
We had a morning walking around the old town of Southampton as our check in was 2.30pm. and a short taxi ride from the hotel. The QM2 had arrived at 9am. Wow what a sight from the Hotel. Slick booking in, bags disappeared at door and a long and well stocked (receptionist line) – zero queue. Only hoot was the discussion about the ESTA rules for expiry (unlike a passport it can be the day after you leave eg current ) we had Dec 2017 on ours and there were conversations about this – but not an issue. Issued with boarding cards. Straight on to ship (we arrived only slightly early, as per the Cunard communications. Cabin 6137 – perfect right in the middle of the ship.great – better than I hoped. Steward Dennis, professional and the room was always well kept and clean. Ship wow Only sea going planetarium, casino, pubs, shops. Only comment the pavilion pool – the tiles are chipped and the changing room (like a public pool from the 1960's) - flooded floor -one cubicle and the entrance door open onto the pool area, so it I was going from the shower to the flooded manky cubicle – I would be on view if someone opened the door – and same for my wife I understand. Crew, food wow. Drinks VERY Expensive. Dress for dinner 3 formal nights – perfect --- we did the 6pm sitting and felt that was just right as we are early up people. Our friends at Table, USE, New Zealand and British were great company. We did breakfast and some lunches in the Kings Court (buffet) and a meal in the pub. All good Shows – really good. Two people playing one piano – amazing. Casino and arranged activities great – QM2 has it all. Took me 5 visits to eventually see the ‘view of the bridge’ well worth it. We did every deck down to 13 – 2. (TIP) The Silly Wrist bands sea sickness Worked. I was ill only on the morning of day two after that even a force 9 gale at night did not bother me. (TIP) Launderette FREE even the wash powder – and well machines broke down on every deck – but FREE .. washer / dryer and ironing board 2/x ( 4 machines on deck 6 6137 side) (Poor) Leaving the ship – not knowing the time until the day before a pain, rang the car transfer (WASTE of Time) - not Cunard's fault. (Poor) Off boarding – the cases were randomly left in a huge deck 6 area - finding all 4 – took ten minutes.(note to Cunard please!) - the ship is run perfect the cases in the harbour, silly badly managed. Come on Captain this could be a lot better. (TIP) Tie a ribbon around each case to find it easier!! Read Less
16 Helpful Votes
Sail Date: August 2017
Superlative in every respect, including food, which some other reviewers have criticized. i can't see why. The selections in the Britannia restaurant were well-varied and appealing. The Spa selections show that you could achieve the ... Read More
Superlative in every respect, including food, which some other reviewers have criticized. i can't see why. The selections in the Britannia restaurant were well-varied and appealing. The Spa selections show that you could achieve the impossible if you wanted to: lose weight while eating well on a cruise! The Lido buffet was as sumptuous as you're likely ever to find in a buffet -- including such delicacies as venison. The ship was 100% sold out for our cruise of the Adriatic and Greek Islands, yet it never felt crowded. The shore excursions (and embarkation and disembarkation) were executed flawlessly without waiting and without making you feel like cattle on a drive. The dress code is a plus as far as I'm concerned. Two black tie nights out of seven is just right, and jackets without tie the others is dressy enough to be special without being burdensome. Most of the entertainment -- pianist, humorist, etc. -- was very good. Only the resident company of dancers and singers was disappointing. All in all, if you're looking for top-shelf service, food, ambiance, accommodations and general elegance, you'll love Queen Victoria. If your idea of a cruise is to stay in cutoffs and flip flops 24/7, then this ship is not for you. Read Less
9 Helpful Votes
Sail Date: July 2017
The voyage is the vacation! We chose this trip because we love sea days in the first place, we've always wanted to try Cunard and found an amazing deal. Originally the plan was to cruise to Southampton and fly home, but getting from ... Read More
The voyage is the vacation! We chose this trip because we love sea days in the first place, we've always wanted to try Cunard and found an amazing deal. Originally the plan was to cruise to Southampton and fly home, but getting from ship to Heathrow is a pain so we just went both ways. First the ship: Queen Mary 2 is the only true ocean liner afloat. She was designed and built to cross the North Atlantic. She is smooth, fast, luxurious and absolutely amazing in her design. The layout can be a bit confusing especially moving on the lower decks from back to front and back again, which you do a lot going to the different venues. Entertainment: Two Theaters. Really. The Royal Court theater for the production and feature entertainment shows and some of the speakers, and Illuminations, which is a very nice venue for speakers, movies oh and yeah, a planetarium. Most amazing. A great big ballroom at the aft of the ship, and a high tech night club. Music in most bars in the evenings. Daytime music recitals, and classical music at afternoon tea. They had some really terrific guest speakers. I could go on about the world war 2 veterans for hours, but just go to tggf.org and read about these wonderful people yourself. Food: Absolutely some of the best. Main Dining room: I've had a few better meals on other ships, but in general the chef's on QM2 do a terrific job. Our only complaint is the layout of the buffet, It's not done well. Very tight quarters, noisy and kind of difficult to navigate. The food is good though. We were assigned an A2 class balcony on deck 13. How cool was that??!! I was told that most balcony cabins are generally the same, the only difference being location. The deck 13 cabins were only installed in June 2016, so very new and very nice. In short, I'm checking my websites every few days in hopes of finding another great deal on the QM2 Read Less
13 Helpful Votes
Sail Date: July 2017
Life aboard the Queen Elizabeth was a bit like living at Cliveden/the Ritz or in endless episodes of Downton Abbey, or in a novel by P.G Wodehouse or Agatha Christie. We were constantly surrounded by live music of all types, and with one ... Read More
Life aboard the Queen Elizabeth was a bit like living at Cliveden/the Ritz or in endless episodes of Downton Abbey, or in a novel by P.G Wodehouse or Agatha Christie. We were constantly surrounded by live music of all types, and with one crew member for each couple, we were literally waited on hand and foot. The ship is Art Deco style, spotlessly clean and ultra luxurious. The staff were excellent; extremely polite, attentive and friendly without exception on every occasion that we encountered them. The food was abundant and top quality and we had the option of silver service breakfast, lunch and dinner, plus complimentary room service 24 hours a day and a running buffet. That's not to mention the afternoon tea. Every day at 3.30pm, the doors to the ballroom open and 20 waiters emerge wearing white gloves and brass buttons bearing the teapots aloft. After they have taken their bow to light applause, a harpist strikes up, or a pianist or a string trio and they would serve cucumber sandwiches with no crusts, cakes and scones with jam and cream. We also had lectures to attend; the history of navigation, the story of Pinewood studios, an interview with the highly entertaining Captain Aseem Hashmi. And in the evening, there was live music and dancing every night (jazz and swing), plus live acts in the theatre including soloists and groups. The best of these were a male vocal group performing songs from the shows called The Barricade Boys and topping the bill, Will Martin, a Kiwi soloist who performed pop and classical numbers and was an excellent singer and entertainer. He was so good on his evening show, he was brought back by popular demand for a matinee. And that was just at sea; never mind all the exciting ports of call and adventures we had ashore. Stockholm was beautiful and we didn't see half enough of it but had fun in the Abba Museum. And Russia was so romantic and full of history. We had an excellent two-day tour there in a small group delivered by a local guide from Alla Tours that we had booked privately and we saw a great deal of St Petersburg thanks to their efficiency and know-how. We visited the Peter & Paul fortress where the Tsars are buried (including Nicholas II and his family since 1998), the Catherine Palace, the Hermitage, the Peterhof Palace gardens with their fountains overlooking the Gulf of Finland, the Yusupov Palace and the basement where Rasputin was murdered. And there were other highlights; seeing Girl with a Pearl Earring at The Hague, walking the cobbled streets of Tallinn, buying a Skagen watch in Skagen, multiple sailaway parties on Deck 9 accompanied by live bands and much exuberant waving. Loved it and would not hesitate to travel with Cunard again. Read Less
14 Helpful Votes
Sail Date: July 2017
I have a bucket list and a cruise including the Greek islands was on it. I'm retired with a flexible schedule so at least weekly I get on the internet looking for cruise deals that hit that bucket list. This 14 night cruise popped up ... Read More
I have a bucket list and a cruise including the Greek islands was on it. I'm retired with a flexible schedule so at least weekly I get on the internet looking for cruise deals that hit that bucket list. This 14 night cruise popped up offering a great price for a balcony cabin. I checked reviews on the Cruise Critic website and became worried that this was a gamble that might not pay off. My fiance and I like dressing up for dinner and Cunard's evening dress code seemed a perfect fit. If the previous Queen Victoria cruise reviews were true experiences I believe Cunard has taken action to improve every aspect of the cruise experience. I cruise at least twice a year and previously cruised 15 cruises with Royal Caribbean, Princess, and more recently Celebrity. The Britannia dining room food we experienced offered a menu that was different every night, beautiful presentation, perfectly cooked, served hot, well seasoned, and an adequate portion size. I never eat desert at home but we got hooked on their excellent deserts! We ate the buffet for breakfast and lunch and enjoyed the very tasty food. The fish was being cooked behind to the buffet line and was excellent! I noticed a woman daily checking the dinner meals coming from the galley and checking the buffet food and always checked with us for feed back. We never felt the need to try the upscale dining rooms. At home I drink Cabernet blends and I didn't find a red wine I enjoyed and the onboard drink and wine prices are expensive ... my fiance enjoyed the better house Chilean Chardonnay next time I will bring my own on board and pay corkage. The balcony cabin was a nice size with adequate closets, a comfortable bed, a large flat screen tv, nice sized balcony, and our room attendant was pleasant and did a great job. Getting on and off the ship was fast and efficient. There was no waiting around for the room to be ready and our suit cases beat us to the cabin!! Every night we attended the 10:30 show which featured British entertainers and the house entertainment groups were very good. Everyone on board was very pleasant. We took one ok excursion in Corfu otherwise we did our own thing which for us worked out well. The ports were half good and half were lame. We will check first with Cunard for our next cruise! Read Less
28 Helpful Votes
Sail Date: July 2017
We took the five day Independence Day cruise on the Queen Mary 2 in July. Overall it was a good cruise. We sailed in a Britannia Club cabin on Deck12. It had a nice balcony and fairly good closet space, although one closet was deep and ... Read More
We took the five day Independence Day cruise on the Queen Mary 2 in July. Overall it was a good cruise. We sailed in a Britannia Club cabin on Deck12. It had a nice balcony and fairly good closet space, although one closet was deep and hard to access the full depth. The shower had a hard time with constant water temperature and had a shower curtain rather than a door; a door would have been a step up. The room was made up twice a day although one evening we were down a hand towel. We got chocolate each night. We thought dining in Britannia Club was a real plus. Having the same table and staff for each meal allowed for better service. Being able to decide on our own when to eat as opposed to first or second seating was a plus, too. We thought the food was really good and the French toast at breakfast was a real treat. Wine service at dinner was good with lots of selections by the glass or bottle and a sommelier to assist. Unfinished bottles can be kept for future dinners. We went to a couple shows and they were ok. The Purple Haze band that plays around the ship was good. The casino was good early on at the blackjack table, then they raised the minimum bids partway through the cruise so we just cashed in our chips. We tried the buffet at lunch a couple times and the food was good but the arrangement was confusing. The service at the bars was mixed. The champagne bar and Commodore Club were good; the Chart Room was slow. The BBQ flatbread in Carinthia Lounge was quite good. We did the special wine tasting lunch on the last day and the food and wine were very good. It took about two and a half hours though, so we thought it could've been a little quicker. The ship can be a little hard to navigate. There is a lack of symmetry on port and starboard sides and some hard to find areas, such as the scenic elevator and the bridge viewing area. Embarkation was very slow. We were in line about an hour and a half. It seemed they needed more people processing passengers; a number of windows were unstaffed. There were also big lines on board for clearing US immigration on our way back to Boston. They gave us cards to indicate we cleared immigration but then nobody asked for them when getting off. In Halifax we docked near the boardwalk so getting into town was easy. We went to the Maritime museum, which was very good. In Boston, they ran shuttles into the Faneuil Hall area which was convenient. The ship was in a good location to watch the fireworks on Independence Day from the top decks. Disembarking was fairly easy. We did self walk-off and got off early. Overall, a four star cruise. Read Less
24 Helpful Votes
Sail Date: July 2017
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very ... Read More
We originally booked this cruise to experience a different cruise line, and port destinations, expecting to have a great first class summer escape from our winter. Regrettably reality did not meet expectation. Embarcation went very well but was spoiled by an unpleasant smell from the embarkation deck that never seemed to go away. Disembarcation also was one of the best we have encountered. The cabin real estate was probably the smallest we have ever had with a shower so small you needed to be a contortionist if you dropped the soap, however it was well serviced and always clean and tidy. Then things started to go downhill. The ship has a rigid policy of requiring a jacket for men and cocktail dress for women, and all this in 38 degree heat. Apart from formal nights where you had to dine at the assigned table we opted to go to the buffet. The food offering was typical british stodge reminiscent of boarding school. There was little in the fresh or healthy options , with food mostly out of a tin, or with a "commercial" flavour like it was bought in and cut up, or from a frozen packet. No fresh berries or avocado or tomatoes etc. The bread had a day old aspect to it. All the musicians, dancers and entertainers were among the best and professional, but the singers should stick to karaoke. The round ship service staff seemed slow and apathetic in their task and hard to find. The exception to this were for people who had already tipped these individuals separately. The drinks were incredibly expensive. I heard the phrase "mega ripoff" used by another passenger. I went to the trouble, for the first time on any ship ever, to make a complaint about this - it was not responded to. Clearly the line doesn't care. The ship was old fashioned with poorly utilised spaces. It seems to be begging for a rethink on how things should be done to get the best from it. The shore excursion book was missing from our room. On querying this we were told it was stolen by a previous passenger and was irreplaceable. They were kind enough to lend the desk copy to us to select excursions from the comfort of the lobby but we were told to give it back. The selections were limited and aimed mostly at the elderly. In summary, if you are over 80, prepared to pay anything and like a stuffy atmosphere and stodgy food, this is the cruise line for you. Read Less
22 Helpful Votes
Sail Date: June 2017
This was the first ever cruise for both me and my partner. Cunard wasn't our first choice. We had planned to go with Celebrity Cruises on recommendation however there were a few snags with the cruise we were considering and we looked ... Read More
This was the first ever cruise for both me and my partner. Cunard wasn't our first choice. We had planned to go with Celebrity Cruises on recommendation however there were a few snags with the cruise we were considering and we looked for an alternative which happened to be this cruise with Cunard. Honestly we weren't aware of the Cunard reputation when we booked and we were a little bit daunted when we read online about the high standards and strict dress-code. We flew down to Southampton and it cost about £20 in a taxi from the airport to the port (which seemed a bit steep really). We were met at the port by friendly staff who took our cases. The embarkation system was very organised. We were a lot earlier than our scheduled time but this wasn't remarked upon. The only issue was a problem with the bridge (which seems to be fairly common with this ship) which meant that everyone present had to wait 30 minutes or so to board. We weren't bothered by this but some other guests seemed really annoyed and impatient! Once we got on board, we found our cabin and the cases were left outside the room soon after. The cabin was an Inside Deluxe on the first deck. Everything was very nice and met expectations. The main cabin was bigger than we expected with lots of storage space. The bathroom was smaller than expected but you do get used to it. The facilities on the ship itself were great. I won't go into detail because this information can easily be found elsewhere. We are both in our 30s so you could say we are well below average age for a Cunard traveller, or indeed any cruise line. We were concerned that we wouldn't fit in but we needn't have worried. Everyone on board from guests to staff were delightful. We shared a table at dinner each night with two retired couples who we got on fabulously with. I should probably mention the infamous dress code! The formal nights are what you would expect. It was the informal nights that are still very smart. Jacket is still required for men but ties are optional. If you don't want to dress up you have to eat in the buffet and aren't meant to go anywhere else on the ship! The restaurant was quite hot on some nights and people did remove their jackets which was fair enough to me but is technically against the rules. Honestly I didn't mind the dress code and it was quite fun to dress up for dinner. Before 6pm you can wear more or less what you want around the ship, within reason. We dined in the Britannia restaurant and found the food quality and menu variety excellent. The table service was generally very good although there were a few slight errors on occasion which is understandable with so many guests. Dining on the ship is like a military operation and I don't know how they do it. Cunard prides itself on the White Star service and they certainly do treat you like royalty. Very impressive. We did eat a handful of times in the Lido restaurant which is seemingly open almost round the clock. As with any buffet, you have to get used to it being crowded and people going the wrong way in the queue etc. It was alright but we far preferred the main restaurant. Our expectations for the entertainment on board were fairly low based on reviews we had read but it was actually of a far higher standard than expected. The shows each night were sufficiently varied and at about 45 minutes, just the right length. The dancers were superb, the singers were pretty good and even the comedian was actually very funny! The programme of activities was very good, especially on the sea days. As you would expect, a lot was geared towards the older market but by no means everything. On the last sea day there were even two or three things I wanted to do that clashed, which illustrates the range of choice. The lectures on board were all interesting and we often watched the movie shown in the theatre each afternoon. These were all fairly recent releases from the past 6 to 12 months. There were a vast range of excursions at each of the 4 ports we visited. We had panicked when we tried to book a trip online a few days before departure and saw everything fully booked! In fact they only seem to advance sell a percentage of tickets and keep plenty back for sale once everyone is on board. The one exception to this was the Flam railway for which tickets were like gold dust. We actually heard people say that it was over-rated so we didn't feel like we missed out too much. The trips do seem very expensive and yes you probably could do most of them yourself for cheaper but you are paying for the peace of mind and to save hassle. There was a handy in-ship TV channel which gave information about the ports and trips available ahead of time and it was actually very useful. We did our own thing at Stavanger and Bergen where there is lots to see close to the port and went on Cunard excursions at Flam and Andalsnes where there isn't much at the port itself. The two excursions we did were very good and although we felt they were pricey, we weren't disappointed overall. Apparently there was a problem with one of the excursions and a lot of people received partial refunds but it sounded like it was something outside of Cunard's control that went wrong. Disembarkation was also fairly smooth. It was a bit of a pain to have to leave your case outside the cabin by midway through the last evening when you are expected to still be dressed up for dinner etc. We had to do some rather creative packing, including suit jackets in our hand luggage which was not ideal. We were also a bit miffed that our steward (otherwise incredibly friendly and helpful) was trying to get us out of the cabin about 30 minutes before we were due to vacate. Overall we had a fantastic cruise and will definitely travel with Cunard again. It wasn't perfect but I think because so much is of a very high standard it tends to magnify the handful of things that could be a bit better. Certainly we had no major issues and would definitely recommend them, but Cunard may not be suitable for everyone. Read Less
14 Helpful Votes
Sail Date: May 2017
Cabin 10133 on Cunard Queen Mary to ship travelling out on 24 May for two nights. We stayed in a penthouse suite. The suite was quite nice but there was certainly no butler service. Just a room steward whom we saw a couple of times if ... Read More
Cabin 10133 on Cunard Queen Mary to ship travelling out on 24 May for two nights. We stayed in a penthouse suite. The suite was quite nice but there was certainly no butler service. Just a room steward whom we saw a couple of times if that. When we really needed him, he was nowhere to be seen, nor to be contacted by phone. There was no particular dispensation for suite guests as they proclaim. The Queens grill food was dry and awful and lacklustre as was the service. There was certainly no filet mignon with eggs on top for breakfast nor was there châteaubriand unless you ordered it 24 hours in advance. I suppose ordering it in advance was so they could defrost a chunk of meat and try and save it up to you with icicles in the centre…! When we complained, no one bothered. It was our 40th wedding anniversary and they knew that. However we were not given any special treatment. Finally, I would like to state that the suites are fairly nice. However expensive for what they are. What's surprising is that there was no post-cruise survey so do they not care about future customer return? !! Read Less
7 Helpful Votes
Sail Date: May 2017
From the embarkation to disembarkation the whole experience was wonderful. I have sailed with P&O before which was very nice, but Cunard really was a different class. We had a balcony cabin on the 8th deck. The cabin was spacious, ... Read More
From the embarkation to disembarkation the whole experience was wonderful. I have sailed with P&O before which was very nice, but Cunard really was a different class. We had a balcony cabin on the 8th deck. The cabin was spacious, clean and beautifully decorated. The bed was a good size and the bathroom was also a good size, a little small for my husband, but he is 6'6". There was a great choice of dining and the standard of food was excellent. The entertainment was good, although the dance shows didn't seem to be very polished. Staff were approachable and extremely helpful and friendly. We did not book any Cunard excursions as we did our own thing. Norway itself was absolutely beautiful although very expensive but we will definitely be visiting again. We are already planning our next Cunard cruise which hopefully will be in 2019. We hope to try another ship in the fleet but would definitely cruise on the Queen Elizabeth again. Read Less
14 Helpful Votes
Sail Date: May 2017
To give my wife an experience of a cruise to the Norwegian Fjords was the task to help celebrate our 10th! Frankly the thought of being cooped up with thousands of people did not appeal and we had put off cruising for years. After a lot of ... Read More
To give my wife an experience of a cruise to the Norwegian Fjords was the task to help celebrate our 10th! Frankly the thought of being cooped up with thousands of people did not appeal and we had put off cruising for years. After a lot of research we went for an 'Early Bird' on the QE, choosing an outside cabin, midships on deck 1 to minimise any 'rocking and rolling' as my wife was concerned about the ship's movement. Booking direct with Cunard was easy and my naive questions were fully answered without condescension. We arrived early for embarkation, as our taxi pulled up a very polite porter took our bags and directed us to check in. 'Check In' was fast, efficient and as soon as we were on board, as our cabin wasn't ready we were directed to a lounge to sip tea and take in the view. Our cabin was surprisingly (to us) spacious and very clean, the bed was so comfortable and the window at ideal height to sit by. Lots of room for clothes, cases etc etc. The shower area was compact but had enough space and there were lots of lovely fluffy towels and a robe & slippers for each of us. We have stayed in some of the best hotels in the world and the cabin was on a par with some of those. Our Steward Gio was very helpful & friendly even apologising when he missed a call as he was off duty!! The restaurant for dinner and breakfast was excellent, the staff; are so well trained and professional putting many so called 'top restaurants', we have dined in to shame. The menu selection was so wide there was always something to tickle the palate - as usual the only thing that was below par was the attempt at Chinese food but we are used to that....being from HK. The buffet meals were all fresh and top class and the layout such that it was very easy to meet other passengers. So the BIGGEST surprise was that rather than being, 'cooped up' there was plenty of space and we met some delightful people. There is so much room on-board you can always find a quiet spot. Being newbies we booked excursions at every stop - yes we could have done our own thing but it was so nice to sit back and let someone else take the strain. Most of the guides were excellent and the one tour that was below par we got a partial refund for - the next day. The only real downside was the $49.99 minimum charge for access to the ship's internet that we passed on; so our roaming charges were high. The entertainment wasn't really our kind of thing but our fellow diners went every night and enjoyed it. The outdoor swimming pools were crowded at peak times so I did my swimming exercises outside of these hours or when it was raining! All in all it was a great experience! Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise