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Queen Victoria

Queen Mary 2 (QM2)

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Cunard live up to their reputation

Kusadasi

Pros: Booking in and boarding ship was very well organised, and we had no issues.   Elegant ship in good repair with all of the facilities you would wish for.  Excellent food at all levels and entertainment which caters for all.  Cabin steward was attentive efficient and friendly. Public areas very clean and Queens Room especially very elegant and used a lot for dancing and concerts.  Theater excellent with good sound system, seats and lighting.  Entertainment was extremely professional and varied with great singers and dancers. Most of staff were friendly and efficient especially the waiting staff in the Britannia Restaurant. Ports of call were OK but nothing to write home about.  Transportation was available and efficient.  Only went on one trip to Utah Normandy beaches near Cherbourg which was an excellent trip with a knowledgeable guide.   Left ship with no issues.

Cons:  Extremely expensive for alcohol which included 18% service charge and because we were in Spanish waters for most of the trip an additional 10% for Spanish VAT.  Example $20 (£15) for a simple gin and tonic and a bottle of wine (average) at $45 (£35) There was a lack of drinks waiters in most places including sun decks and bars.  Large queues at bars who didn't want to wait for table service but they were frustrated as there were insufficient bar staff as well.   

Overall:  Cunard lived up to its portrayal and we would travel again with them but would need better

This one week cruise, from 18-25 June, was our first since the autumn of 2019, when we were also on Queen Victoria. 

Itinerary

This included four ports- La Coruña, Gijón, Bilbao and Cherbourg - and 2 sea days. The itinerary is being repeated later in the summer.  The ports were all new to us - we didn’t do any tours, just stayed and explored locally.  These were all pleasant places to spend a few hours wandering around. Cunard no longer do separate port guides, with information & a map of the local area. However, maps were available at the ports from tourist info people. 

There was no shuttle bus provided in La Coruña as the ship docks in the heart of the city but they were provided in the other ports. All the shuttles were complimentary and in Cherbourg, there were two stops - one in the city centre and one at Les Eleis shopping centre.  In this respect, it’s important to understand the limits on the amount of tobacco and alcohol you can bring back to the UK without paying the duty - officers from Border Force were active in the green channel on our return.

Embarkation & Disembarkation

We had a 1.30 arrival time for deck 7.  From handing our car keys to CPS to walking through the air bridge onto deck 2, it took no more than 45 minutes but I wasn’t watching the clock closely.  The new check-in process seemed to be efficient - the queue slowed a little bit at security screening but nothing to complain about and overall, the embarkation process was smooth & well-managed. Disembarkation from our cabin at 08.40 worked well for us - there was a bit of a queue to leave but it moved pretty swiftly. 

Cabin & Ship Condition

Our cabin was in very good nick - no noticeable scrapes, scuffs or stains - or at least any that bothered us. The same with our balcony. Both were kept in very good order by our friendly steward.  

It was the same with the overall condition of the ship - making allowances for age, I didn’t feel there had been any marked deterioration since 2019 and members of the crew were always busy painting, fixing and cleaning.  

Our only cabin “gripe” wasn’t down to Cunard at all - it was caused by our neighbours on either side who constantly slammed their doors. Really annoying, especially when on the balcony. 

Dinner, tea & breakfast

We had an initial issue with our dining arrangements: after having late sitting confirmed we found ourselves on open dining which really didn’t suit us but we did get great wait staff on late sitting, once it was resolved through polite persistence. We had a table for two as requested - it was on the end of a group of three, placed just a few inches apart. In the past we have had very nice neighbours at dinner, but unfortunately, that was not the case on this occasion. The “gentleman” sitting next to me (and I use that word advisedly) had some very unpleasant views, particularly about breast-feeding mothers. I would have called him out for misogyny and asked for a table change had we been on a longer trip and not already changed dining arrangements once already.  Fortunately, we only had to over hear these as they were directed at the guests on his right: I think it is fair to say we quickly established we were incompatible dining companions and proceeded to then happily ignore each other for 4 nights. 

We rarely go the shows so dinner is the evening highlight for us and we don’t like to feel rushed (as we were on the opening night). The food was quite nice overall, aside from a coconut panacotta which was actually a cold rice pudding with no coconut in it whatsoever! My partner likes his meat well done and the chefs got that spot on each time, while the fish cookery was also good. 

By accident, in one of my bags, I found a 2019 menu featuring 2 “signature entrees” and 6 other main courses. In contrast, the current menu offers a choice of five: 2 meat, 1 fish and 2 vegetarian. The choice of desserts was also reduced. This meant the menus lacked the “wow factor” over the array of choices. There was a lot of beef on offer (all good when we had it) and I don’t remember any lamb unless it was on the night we went to the Verandah. Aside from the weird rice pudding, I had a curiously  flat chocolate fondant (it was about a centimetre in height) and a definitely reduced in size from 2019, lemon vanilla soufflé  (which was also a bit flat). Possibly these were one-offs and I will say for balance that the afternoon tea cakes were excellent.

Dinner in the Verandah was also excellent and as good as it was four years ago. However, the menu has hardly changed at all, so I do think this is something Cunard could be updating.  If Cunard could also see their way to replacing the banquette seating by the windows (too deep and too low for the tables), that would be welcome too. That’s probably one for the next re-fit. 

An innovation we liked was being to order an afternoon tea from the room service menu for the cabin. We twice enjoyed tea on our balcony - the selection of sandwiches and cakes changed each day, plus there was always a couple of scones with jam & cream.  

A innovation we disliked was that breakfast in the Lido is now served until 10.30 rather 11.00. With a late sitting dinner, a late breakfast the next morning rather than lunch has often suited us. We did have one Lido breakfast on a port day (from the lovely omelette station) and one room service breakfast, otherwise, as late risers when on holiday, we started the day with coffee in the bar of the Chart Room, one of our favourite rituals. 

The crew were serving guests in the Lido for the first three days of the trip due to a norovirus outbreak on the previous cruise. They were doing a good job in difficult circumstances, especially those working the drinks stations.  The Lido themed restaurant was “Riviera” every night - I was slightly surprised it didn’t change to one of the others such as Coriander, but maybe that is the new way of doing things.  There also never seemed to be any menus for the Lido - they used to display them in the same way as they do outside the Britannia. 

Bars & Booze

Something must have happened to either me or the Pol Acker since 2019, as I found it really quite drinkable this time. It was a lot less dry and more easy on the palate: we had a half bottle in the cabin fridge on arrival and another half delivered towards the end of the week.  We drank  them whilst unpacking & packing respectively. 

On our pre-dinner visits to the Commodore Club  we managed to get a window table every evening apart from on the first gala evening when the room was full. However, we did find a free table in the gin & fizz bar. I must say that I think the advent of open dining means the bars fills up earlier than before. I had always found that 7pm gave you a choice of seats in the Commodore Club but we started arriving at 6.45 to ensure a seat and that worked well. 

Gala Nights

We had 2 gala nights - the black & white ball & Roaring 20s. Lots of ladies -  and quite a  few gentlemen - participated in the Twenties’ theme. My contribution was to order a “Gatsby Julep” cocktail, one of the themed cocktails devised for the evening. There was a nice sense of occasion around the ship on the gala nights. Inevitably,  a few people ignored the elevated dress code but they were a tiny minority (at least in the areas of the ship I visited).  The shows on  the gala nights were “Be Our Guest” and “Top Hat”.

Party-poopers & a love-in with Roger Waters…

We opted to forgo the World Club party and spent the time in the quieter Commodore Club. There was no senior officers’ party, which I put down to the port-intensive itinerary but since they began holding them in the mornings we’ve missed those too. 

We didn’t attend any activities or lectures, apart from a couple of sessions held in the Queens Room on sea days. These displaced afternoon tea to the Britannia restaurant - I don’t know what the tea-goers thought about making way for the 30-40 of us who were listening to the guitarist from the Amethyst duo talking about and playing music by Jimi Hendrix,  Lynyrd Skynyrd & Pink Floyd.  He was extremely talented & clearly a massive fan of Floyd’s Mr Waters.

Internet & Voyage App

I bought the premium internet package and my other half had the essentials one. Our cabin was close to a Wi-Fi access point and it worked fairly well - there was a clear difference in speed and the premium connection worked on the balcony but the essential one didn’t.  (We were using the same brand of phone).  We bought a cheap roaming add-on from our UK provider for port days.

I did manage to get the Cunard voyage app to work. I used it to book the Verandah and to view my onboard spend but not for much else. It did have a copy of the daily programme but I needed to really zoom in and scroll down constantly for it to be readable.  I would have liked to have seen copies of the daily menus in the Britannia & Lido on the app but suspect the landscape formatting would create readability issues. 

Fellow Passengers

We were told that there were 500 first time passengers on the ship and there were a number of family groups, sometimes of three generations, with babies or pre-school children. All the babies & kids we saw were well behaved and their parents clearly took pride in dressing them up on gala nights. Perhaps they are a new generation of Cunarders!

Final thoughts 

It was a nice trip and I think in this instance, a week was long enough, to see what had changed & what hadn’t. And to assess if we’d changed too.  I’ve thought hard about the overall rating for this cruise and I’ve given it a “4”, simply because the evening dining is such a big part of a cruise for us and I’ve rated the meals as “quite nice overall”.  (NB The rating is not affected by the person we had to sit next to - Cunard can hardly be held accountable for the personal views of individuals.)

Thoughts on QV 316, Northern Spain & France

Cruise and the service provided I would rate just about good enough, though there is absolutely no margin. 

Brittania Club worth the extra money. Great setting, relaxed and not rushed. Plenty of choice.

Entertainment was adequate. Repeated mediocre singer and decayed comedian again budget affected. Singing group were very good. Plenty of room in well-appointed auditorium.  

Ample room on board to stroll and explore. Library excellent and shops - just enough. Bar-service slow and in general the demeanor of bar-staff, especially in the pub ,was lack-lustre and disinterested. 

Excursions were ok - some too short.

Mantra was push to sell. What could be bought was over-priced. Not a 5-star outfit - below Ocean and alongside Royal Caribbean in my experience.  

Skimping and the pretence that this was high quality. It wasn't. It was ok.

Someone's major KPI to reduce costs - to the detriment of the staff and the customers.

Good enough - Just!

Despite paying the Cunard Fare and having second sitting dining confirmed, we were forced into open dining. Maitre’d was unable to assist and seemed very stressed. Overheard many comments of a similar nature. 

There are not enough staff on board to provide proper service. The staff who are on board are run off their feet and look miserable. 

Waits of 30 minutes in the Commodore Club. Queues in all venues. 

Officers invisible entire week. Not surprised they hid away.

Noticeable cutbacks in quality and proportions of meals. ( Chicken nuggets as a starter one evening in the Britannia!) 

No cocktail parties. A lukewarm glass of sparkling wine is not a substitute.

Some things still missing since covid or staff issues:

World Club cocktail parties

No photographers ( A blessing?)

No market stalls 

Limit on 12 people using spa. Book ahead to avoid disappointment.

New daily programme not as informative. Doesn’t list officers and no data on passenger demographics.

Open dining? No thanks.

Chose cunard because previous experience has shown us that it excels in all regards, food, service, entertainment , covid precaustions etc service and customer awareness. It did not dissappoint. Calibre of other passengers mirrors these attributes. A bit more expensive but you get what you pay for.  Smaller size compared to many nowadays, 2000 paengers but makes for a more exclusive holiday.

 Positioning of ship in ports superb for disabled, flat and near attractions etc. Position in dining room upheld, distanced table for two. Entertainment world class eg watched Fred Astaire Top Hat and the choreography was identical there. Accessable flat areas for wheelchair users with comfy seating excellent. After 12 days of 14 a few covid cases. As per Captains instructions, 100% guest wore masks in theatre and public areas. No further coughing heard.

Plenty of staff, well turned out presented 5 star service and were kind thoughtfull happy and attentive. Daily hoovering breakfast ill 11pm everywhere kept a safe, comfortable  ship. Pays your money, takes your choice.

Perfect in every way

We went on the Queen Victoria Voyage du Vin cruise for 14 days September 2019 and in our opinion everything was better than last year.  The Britannia Restaurant food was beautifully presented and the service was excellent.  Thank you to Olesha and Victor.

The Lido Restaurant was very good and the staff were very helpful and efficient.  The place to go for delicious omelettes to order.

Our Stateroom was beautiful and very comfortable.  The Stateroom was kept spotless and I appreciated the turn down each evening.  I think there were more activities on offer than last year and I enjoyed flower arranging and singing in the choir. 

I was really impressed by the music on board everything from flamenco guitar, a reggae and R&B band and a former member of the Drifters with amazing backing singers. 

I thought the Port and Shore excursions were well organised and informative. Our favourite destinations were La Spezia and Palma.

We are looking forward to our next cruise on the Queen Victoria.

Wonderful Cruise

This 14 night voyage is my 13th cruise with Cunard and it is a few years since I have written a review. However, as this cruise was one of Cunard’s ‘special event’ and themed voyages and the longest single cruise I have done, I think its time to share my thoughts again. At only 26 and 29 years old my husband and I are quite a bit younger than the stereotype Cunard passenger, however we enjoy the ambiance; dressing for dinner; the formality and the tranquility that a Cunard voyage provides. Indeed, with the addition of options such as the Gin & Fizz Bar Cunard is very much on trend and I feel many of my own generation are missing out.

Embarkation and disembarkation was efficient and painless; in 13 cruises we have never had a bad experience in this area. We were on board by 11.30am. 

This cruise was the 2019 Voyage du Vin with guest speakers including Oz Clarke. We enjoyed a conversation with him and Cunard's Beverage Manager in the Commodore Club one night; they were engaging and approachable. There were a series of wine themed talks and events and overall, these made a pleasant addition to the Mediterranean itinerary. Many of the events were at an additional cost but those that we partook in were worth the additional spend. We are very interested in wine; it is a stroke of luck that this cruise was made the Voyage du Vin after we booked it. We would certainly consider booking a themed cruise again after the experience. 

This was our first time on Queen Victoria in nearly 4 years with Queen Elizabeth being our favourite ship. I was very excited to see her after her major refit a couple of years ago. The extra and more varied seating options on deck are a welcome addition and the Britannia Club restaurants looks very stylish and comfortable. I have already mentioned the Gin & Fizz Bar; we spent a lot of time here in the evenings. It is a new and innovative concept with an exceptional range of cocktails to complement the wide range of gins and sparkling wines. The move towards specific menus in specific venues around the ship adds variety and choice and is preferable to me to the generic bar menu that existed when we first travelled with Cunard. I would particularly recommend The Mary Rose cocktail. Bar prices are frequently mentioned in these reviews. I have no issue with Cunard’s prices; they are not dissimilar to London bar prices or indeed bar prices at a more average bar elsewhere in the UK. And remember Cunard use larger U.S. measures. The variety of canapes and nibbles served with drinks continues to impress again especially in the midships Gin & Fizz Bar.

The food and service in the Britannia Restaurant was generally good throughout. There were some surprisingly good dishes such as ravioli with salmon caviar and some more average dishes. My lobster was a little tough one evening but was still very nice. Overall the food was pleasing, and we ate there all but one nights. We normally dine in the Verandah some nights however I am still of the opinion the Steakhouse concept is just not in keeping with the Cunard brand; we tried it QM2 and hated it feeling that it represented a major reduction in standards compared to the old Verandah menu. That said, I don’t eat beef and love elegant French cuisine. We didn’t try the Verandah this time. 

I feel that service aboard was very good; it wasn’t outstanding, just consistently good and reliable. Our cabin steward was faultless and the purser’s desk quick and efficient. Occasionally the sommelier was a bit slow in the restaurant or drinks took a while to come in bars at busy periods. Perhaps a couple of extra sommeliers or bar waiters in those areas would have improved this, but it really wasn’t a major issue and I am picky about service. It was interesting talking to other guests though that have travelled with different lines and feel that Cunard’s service is always better.

We took several Cunard shore excursions for ease and peace of mind. We found all of them good value for money. We could possibly have done something similar ourselves for less but the avoidance of hassle and not having to worry about getting back to the ship was worth the additional expense of booking an excursion. The wine themed tour with tasting whilst in Vigo, where we visited the Albarino wine region was particularly good; it felt authentic with almost free flowing tasting and plentiful nibbles with the wine! 

There were a few niggles such as the air conditioning in our room not being very good; it was never so bad we actually got around to complaining so I can’t hold that against them. The Royal Court Theatre Vocalists were not great but the dancers were good. The hydrotherapy pool jets intermittently didn’t work in the first half of the cruise and the showers were cold, and indeed one morning the pool was empty. What was more surprising was that the spa staff didn’t know it was empty until we told them! Each time we mentioned an issue however it was fixed. We ate Alfresco one night for a small cover charge; the food was good and would have made a lovely change being able to watch a Mediterranean sunset had they not started jet washing and buffing the deck whilst we were eating. Obviously, this destroyed the ambiance. The maitre’d appreciated this and we were not charged. Clearly this was a communication issue between departmental managers.

Despite these little problems I would give this voyage 4.5/5 stars overall. We had a wonderful time and I would happily book a similar voyage again. The combination of good food, good drinks, good service and excellent weather has made another memorable cruise. I can now start counting down the days until my next cruise of QE next year. 

A few notes regarding the ports of call. Vigo, Palma and Barcelona were all interesting and pleasant. In La Spezia we went to Florence and were disappointed; far too busy and polluted to properly explore its' history. In Cannes we went to Monaco. we absolutely loved Monaco; despite it being pricey I would recommend Cafe de Paris for lunch especially the profiteroles dessert. The Gothic quarter of Barcelona was very interesting and I highly recommend the little wine bar opposite Santa Maria del Mar. Finally Gibraltar was good; I recommend walking the Mediterranean Steps if able as it affords excellent views even when a bit cloudy.

Voyage du Vin 2019

We have been in the QG on Cunard many times and always enjoyed ourselves, so chose a Q4 cabin again. The cabin is spacious, with a lovely large balcony for lounging in the sun, separate bath and shower, and gorgeously comfortable beds. The pillow Concierge service enabled us to have goose down pillows, and they had complied with my request for blankets rather than duvets, which I had made in advance. Throughout, the cabin was serviced frequently and efficiently.

Embarkation and disembarkation were both efficient, helped by the priority for the Grills. We were in our cabin before noon on the first day, and left the ship at 8.05 on the last.

The ship herself is lovely. By modern standards she is not that big, but always feels serene, peaceful, and spacious, never crowded, so the voyage was truly relaxing. There were various lectures, which I didn't attend, preferring to watch the sunny sea from our balcony, but my spouse enjoyed the ones on space. I did attend the passenger choir, which all four Cunard singers gave up their time to rehearse, surely beyond the call of duty. The only show I saw was Top Hat, which was completely brilliant, singing, dancing, sets, costumes.

We were lucky throughout the cruise with the gorgeous warm dry weather which obviously enhanced our enjoyment of the ports, most of which we had visited before. The only trip we went on was to a vineyard in Mallorca, which was most enjoyable. 

The service in the QG was excellent, but I have to say the food was somewhat inconcisistent. Most of the things we had were very nice. But, twice my husband was served very tough meat, once venison, once lamb, such that he did not feel like eating it. They were deeply apologetic, and offered something different, but that really should not happen. Also some of the menus were odd. One evening there were two tofu main courses out of five, which seems decidedly strange. Many other things we had were delicious, but not everything.

Blissful weather, lovely ship

We have been on the Queen Victoria before and also the QM. We are regular passengers on other lines. This was the first time we had tried Princess Grill and it was a real treat. We were on board for the ship experience and not the ports. 

Priority check in but when waiting at the Mayflower terminal the suite guests were just huddled in a separate area no real advantage. We just sat in the main area as there was more room. 

We had researched about the Grills experience - strange but the Britannia Restaurant is described as the Britannia Grill? Anyway we knew pretty much what was in store for us. This was a no holds barred cruise so if we wanted it we bought it. First this was a spa package as we did not expect to be able to use the outside pool so we bought this for 2 for 7 days no discounts so this came off our on board credit. I know from experience that drinks prices on board the Queens are about the highest afloat but so to is the quality. So we had decided that we would buy 2 full drinks packs for the full 7 nights this was $69 a day each so $138 so with our exchange rate it was £109 a day so £763 for the week. 

We were told that we could only buy this on board so we went to the Grills lounge and asked. It would seem that there have been problems with this package as people have not really read the small print. You are limited to the number of alcoholic drinks - 15 each per day. But the soft drinks and mixers are unlimited. Some staff had difficulty understanding what unlimited soft drinks meant! 

OK so I like a drink and this is for 7 days. I tried my best but I really could not get through 15 alcoholic drinks in one day! We have been on other ships with these packs and we see people simply ordering the bar taking a sip from each and throwing the rest away just because they can. So a limit is sensible if in some cases a bit frustrating. We eventually bought the pack and ordered drinks. At the end of the cruise we worked out that had we paid over the bar it would have cost us over £1660 and I never manager 15 alcoholic drinks in a day and neither did my wife! 

Food is next and the menus in the Princess Grill are fabulous, service to was the best we have experience so far and we have been in suits in Celebrity ships. We had the same table for all our meals which was fortunate in being next to the window - we were lucky I guess. Drinks before dinner in the Grills lounge where they brought round a selection of 3 hot and cold canapes. Dinner was 7 courses including cheese board and coffee. We ordered wine by the glass from our package and this was perhaps a bit limited. Menus were everything we were expecting - fillet steak every night if you wanted, lobster twice that week. There were specials that you could order at lunch time so they could be ready for you in the evening. We did this once with Duck L'Orange where a whole duck was cooked for us to share - has to be cooked so long and it was fantastic. You can also ask the Maitre'D to do Crepes at the table

Weather was not too great but toward the end of the cruise there was a bit of a heat wave. So much so that we were able to dine outside in the Grills terrace. The lunch time menu is a bit smaller but quality was top.

Breakfasts were again at our table and usual range with just about everything on call - eggs Benedict, fillet steak and eggs and the ubiquitous English breakfasts.

Didn't go much on the entertainment this time. Saw Mick Miller on the second night but after that I we were not really too fussed and went to the commodore club to listen to the lady piano player and singer.

Only did afternoon tea once which was in the Princess Grill restaurant. Very goo but too much. We were served tea on the grills terrace in Rotterdam which was also very nice but had to be careful because dinner is just around the corner though you can go in at any time and your table is waiting for you.

Tipping is always controversial and Cunard apply a daily charge to your account. Our rate was $13.5 per day. We usually remove one of the daily charges from one of us and then give individually the same amount or indeed usually more to staff who have stood out. I am now not to sure that this achieved what we wished. On the last night I handed out envelopes to both waiters, sommelier and Maitre'd. I also gave cash in dollars to our room steward. We paid out more than if we had had the automatic gratuities but at least I know they actually go to who I wish without interference from Cunard. My wife was therefore startled the following morning to see the waiters and all staff making a big fuss over another table and thanking them for their tips whilst our service was a bit flat. I seem to think that they thought that we had only given them half of what they expected yet we have given them more! This did leave a bit of a sour taste. 

I will talk a bit about the drinks pack we bought. We worked out roughly how many drinks we were likely to have each day including coffees, water and soft drinks. A large gin and tonic would have cost around $15 which would include the mixer and the 12%service charge. On the pack you could have any drink up to $11 but you were then given the mixer free so to speak and did not have to worry about the service charge. Coffee in the lounge was around $4 so a couple each in the morning after breakfast would soon mount up. We also ordered a bottle of water with nearly all our drinks the pack limited you to small bottles but you could have as many as you liked during the day. There had to be around 10mins between each alcoholic drink order. This was starting to get complicated. As I said I never got through 15 alcoholic drinks in a day though I did try! I could not keep this up for any longer but this was a holiday. Now saving for the next one.

Luxury but expensive

This is our first cruise with Cunard and it was excellent in most ways.  We have sailed with TUI Marella  and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though.  Now that’s not to say it was poor, because that’s not true....it was wonderful, but it just says to us that tge other cruise lines are also good. The quality of food and in particular the amount of free-space was welcomed and certainly different to what we found on the rather cramped and poorly organised Azura.  The Q.V. is lovely and all staff were helpful, polite and professional. Before going we were concerned that there may be a “class system”....but there certainly wasn’t, we felt very welcomed and the service and food in food in the Lido Restaurant was wonderful.....one very small point, they could do with a few more waiters offering beverages in there.  Not everyone wants to dine in tv more formal venues, borne out by the fact that tge Lido Restaurant was always busy, but not cramped....to have an offer of a drink would have been nice. Entertainment was fine, we have seen better productions on TUI and P&O but the shows were fine.  The outside acts were fabulous however....We are very confused why we were charged a daily service charge, PLUS, if we had a drink from the bar we had a further service charge added.....it’s like a double insult!.....other than these very small points, it was outstanding and we would recommend to everyone.

Superb first Cunard Cruise

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