Europe Queen Mary 2 (QM2) Europe Cruise Reviews

I’m onboard now and the service has declined dramatically! Lots of new staff with attitudes and 3 star service. Rooms are outdated and in desperate need of a renovation. Stains on carpets and drapes . Bathroom still has a musty curtain and room temperature can not be fixed as they were here twice . The staff questions everything. Order room service for breakfast no cutlery I call they say “are ...

We chose this cruise as it departed Southampton avoiding the hassle of a UK airport. Some things were good, cabin size and cleanliness. Some things were bad, the buffet was awful the food in general was pretty poor (think works canteen).The public areas were reasonably well maintained but the corridors and balconies were tatty. The ship had the feeling of a worn country house hotel. We had a good ...

We chose this cruise because friends who live in the USA were boarding in New York and it was an ideal opportunity to meet up with them. The QM 2 is looking really tired but one can excuse that to some extent. We made a late booking so couldn’t get the cabin of our choice but really nothing to complain about our sheltered balcony cabin, plenty of storage and a comfy bed, our housekeeper, Hugo was ...

We chose the QM2 because husband, an engineer, wanted to experience the one and only Oceanliner. This was our first and only cruise on a Cunard ship. We actually were on the ship for 20 days—Southampton all the way to NYC. Every time we had breakfast or lunch in the buffet area it was a chaotic mess. And interestingly, we never received a survey from Cunard after completion of our cruise, so my ...

First of all, I am a very experienced cruiser including very high end like Regent and more moderate lines like Celebrity. I was very excited to sail on Cunard as I had heard so much praise and accolades for the white star service, the food and the elegance of the ship. So my perspective is comparing to what I know of other lines. First of all, the good. Hands down, the cocktails are the ...

Celebrating a 25-year wedding anniversary of friends. Check-in was slow and tedious. Personnel unable to properly read vaccination certificates (due to dates in UK and USA being written differently!). Debarkation was an absolut disaster. They blamed it on the US Authorities. Not sure it's to be believed. The dress code, although highly-touted, was neither applied nor enforced. Don't bother ...

We have always said that we love the crossings and love the QM2. Indeed we have crossed the Atlantic about 13 times on the QM2. But the serious issues with this crossing make us wonder if we are making a poor choice and whether we will ever return. We did love the Chart Room and spent many hours there listening to delightful music and receiving excellent service. But hours spent in one bar ...

We chose this cruise mostly because we had to get from NY to Hamburg. We thought it would be a good alternative to flying, as we are both retired and have plenty of time. We enjoy cruising and have done over 50 cruises on various lines (Holland America is our favorite, especially for crossings). It was our first time with Cunard. 1. The ship is old and tired. A real rust bucket (even ...

Embarkation at new York was a nightmare staff faffing around not having a clue what they were doing approx 2 hrs of queing only to line up to queue again. Ship looks dull and dated not at all glamourous like going into an English town hall back in 1950 Food in main resturant was ok nothing special imo Food in buffet was good choice and better quality although the constant masks on/off ...

This is my first cruise on QM2 after having lost my dear brother and sister in law within 5 days last year. Started off very well, poor tour in St Thomas but we did get a partial credit. Kings Court Is always very busy struggle to avoid other people when carrying food though the waiters do sometimes assist me if they see me struggling. Our steward was fantastic until he disappeared but was ...