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7 Helpful Votes
Sail Date: May 2018
I went on a study abroad trip with my college for Theatre. I had never been on a crossing or any kind of other ship before much less an Ocean Liner. From the moment I walked onto the ship I felt like I was part of a movie where I was the ... Read More
I went on a study abroad trip with my college for Theatre. I had never been on a crossing or any kind of other ship before much less an Ocean Liner. From the moment I walked onto the ship I felt like I was part of a movie where I was the star. Every guest is treated like royalty no matter what your room "class" is. We were greeted with an ice cold bottle of sparkling wine, godiva chocolates on our pillows everynight and the daily "news" deilvered everyday. I had never ordered room service before (which is included). If you want breakfast you do have to put your preferences out the night before. Although room service was nice, the menu was limited and I found I much preferred going to the Britannia for formal breakfast and getting to meet new people. Some of the best conversations I had were with strangers. I was a little disappointed in the entertainment. We specifically wanted to attend the workshops with RADA the resident theatre troupe who were sadly not on this specific voyage. There are multiple speakers you can see, and other workshops to attend. I found that most of what I wanted to do overlapped so I had to pick and choose my daily activities carefully. I loved the watercolor class, flower arranging class and mixology class. The food was so amazing on board. I loved eating lunch at the Lion Pub. I tried the formal lunch but the food was similar to dinner. The highlight of my food experience is Afternoon Tea. Everyday between 3:00 pm to 4:00 pm you are treated to formal afternoon tea. There are at least six different choices for each course! The scones with real Devonshire Cream can't be missed! We were on board for 7-days and I still felt like I didn't get to see everything on the ship. I loved this experience so much that I have already booked two more crossings! This time I will be sharing the voyage with my husband to celebrate our wedding anniversary. Each experience is magical. Read Less
7 Helpful Votes
Sail Date: September 2017
The problem with the QM2 is that the food quality has deteriorated markedly since I went on it once before in 2011. The main Britannia Restaurant's dinner offerings were frankly poor, with almost tasteless starters, dry overcooked ... Read More
The problem with the QM2 is that the food quality has deteriorated markedly since I went on it once before in 2011. The main Britannia Restaurant's dinner offerings were frankly poor, with almost tasteless starters, dry overcooked and unimaginative main courses, and desserts which tasted like they had either been bought in or prepared weeks ago and frozen. One main course was an inedible lamb shank on which the waiters (who were always courteous) poured some watery mint sauce. My wife's duck was overcooked on another occasion, mine was OK in that respect but they came with gravy rather than a proper sauce or reduction. Vegetables were incredibly bland. I usually had cheese and biscuits instead of the disappointing desserts. I needed to consume a considerable amount of wine at the table in order to make the food edible. We were not expecting Michelin quality, but we were expecting the quality of a restaurant in a 4* hotel. Worse was to come in the not cheap a la carte Verandah restaurant where my veal chop was a travesty and also inedible, coming as it did with a weak and watery mushroom sauce. Any chef worthy of the job description would know that a veal chop needs a rich wine-based jus to accompany it. The waiting staff (again courteous) offered to exchange it for another main course, but by then the evening was ruined. The only truly good food which I ate on board were 2 lunchtime offerings - a hot dog in the Chef's Galley, and a club sandwich in the Carinthia lounge! The boarding procedure at Brooklyn was chaotic and the QM2 departed several hours later than scheduled, meaning that we could not view the Statue of Liberty or the Verrazano Narrows Bridge as we sailed from the open decks in daylight. The following morning's stop at Newport RI was cancelled for "weather and safety reasons" (day at sea instead). Boston was an interesting port of call, but Sydney Nova Scotia was not. Our final port was Quebec which is a most attractive city. We disembarked there, and were grateful to have done so. Organised tours at Boston and Quebec were satisfactory. And the entertainment personnel on board worked hard (we like quizzes), as did all the waiters and waitresses. An e-mail of bitter complaint, mainly about the food quality, has elicited a fairly bland corporate response and a cabin credit of £400 which will be of some use to my wife as she is going to venture onto this ship again in 2018 with friends, but I will never darken Cunard's gangways ever again. If you like and expect good food at sea, avoid this ship. Read Less
16 Helpful Votes
Sail Date: September 2017
We originally were looking into a 'fly - tour - sail home' trip, but decided against flying and booked the round trip Brooklyn - Southampton - Le Harve - Brooklyn. We did not know [was a pleasant surprise] that the eastbound ... Read More
We originally were looking into a 'fly - tour - sail home' trip, but decided against flying and booked the round trip Brooklyn - Southampton - Le Harve - Brooklyn. We did not know [was a pleasant surprise] that the eastbound crossing was the National Symphony Orchestra crossing. Has we known that in advance that would have been a real reason to prefer that date [the 2018 National Symphony crossing is October 18, westbound] Everything that Cunard could control seemed to go smoothly - this explicitly excludes a long pre boarding delay in Brooklyn [started late, ran slow]. We booked one of the deck 5 'sheltered' balconies, on the starboard side. We were greeted with a whole bottle of Pol Acker [ended up leaving it in the fridge at the end of the cruise, unopened. If you are in room 5215 - check your refrigerator :-) ] We selected Britannia late seating and a round table for 6 [table 200 for those keeping score]. We enjoyed all of our dinners there. Eastbound, my wife enjoyed rehearsing for the passenger chorus that 'backs up' the symphony on the last night. There were two other performances, including an afternoon performance by the string section. The NS director [Anthony Inglass] was also one of the more popular speakers - filling the main theater. There were other popular speakers, with a diverse set of subjects [astronomy to the British royal family]. We chose ship's excursions for Southampton [Winchester] and Le Harve [Normandy D-Day beaches]. I wil just say that the Winchester tour was too short - we returned in time for lunch, when we could have easily played tourist for s few more hours. An extremely nice part of a Southampton excursion is that all the Customs paperwork is completed on board, prior to arriving in Southampton [my passport got is first stamp on the second sea day]. Southampton should get bonus points for the pre-sailaway double rainbow, with one end of the rainbow on a parking lot full of Mini's waiting for export. The Normandy excursion was perfect. We had stops at the Museum of the Landing, Ponte LaHoc, Omaha Beach and the American Cemetery. The ship's tour included a nice lunch in an inn The security / passport control was glacially slow - only two screening stations and two passport officers. About an hours delay from the terminal door to passport stamp. [hard to imagine how all the passengers boarding at Le Harve were handled if four busloads took an hour] For things not under Cunard's control, the last sea day provided interesting weather [tropical storm Jose] The ships information displayed the wind as 'force 11' and sea state as 'rough'. While waiting for dinner time in the pub, the windows were frequently obscured by waves [30 feet or so above the waterline] Read Less
1 Helpful Vote
Sail Date: July 2017
The ship was amazing. We were in a balcony cabin on deck 11 (both cruises). The cabins were roomy and tastefully decorated. Everyone from the people who took care of the rooms to the people in the shops were pleasant and helpful. I ... Read More
The ship was amazing. We were in a balcony cabin on deck 11 (both cruises). The cabins were roomy and tastefully decorated. Everyone from the people who took care of the rooms to the people in the shops were pleasant and helpful. I have a form of celiac disease and must adhere to a gluten free diet. They were wonderful. There is even a separate buffet section and GF items for Tea. It took a bit of investigating to find this out but well worth the effort. In the main dining room, I was given the menu for the following day and my selections were made gluten free. What I wasn't happy with was paying for water and soft drinks. I enjoy lattes and that can also add up quickly. You can make coffee and tea in your cabin. I loved that feature. There are free washers and driers.However, they are not on every deck and you must plan when you would like to use them. We returned to NY and left Southampton on July 21st, 2017. Again the GF accommodation was outstanding. Unfortunately, much of the entertainment was the same as the East Bound passage. Read Less
19 Helpful Votes
Sail Date: January 2017
This was our second TA on QM2 - we had previously travelled in Princess Grill but this was a treat so we splashed out on Queens Grill - expectations were high! Embarkation in Brooklyn was a mess - we were held in a packed ... Read More
This was our second TA on QM2 - we had previously travelled in Princess Grill but this was a treat so we splashed out on Queens Grill - expectations were high! Embarkation in Brooklyn was a mess - we were held in a packed "priority" room for ages whilst other passengers embarked before us. The staff then screeched at us. There was no order and no organisation. Needs more work! Remastered QM2 is rather nice - public areas are only slightly changed but are bright and clean looking. It's a shame they've taken out the glass elevators in the lobby - I presume to fit more cabins in above. Queens Grill restaurant is quite simply brilliant. Food and service were top class and we ordered off menu several times. Waiting staff get it just right. Formal but fun and not intrusive. The Maitre D was excellent and each day came to see if he could offer us anything special such as caviar, specially cooked rack of lamb etc. Fellow diners were interesting and chatty. Q6 stateroom was a let down and this is a real problem for me. The new decor is great and it is large and well laid out but our carpet was dirty and balled already. The sofa was stained and the bathroom had not been touched. Ours had grout missing from the tiles, the tap was broken in the bath and it stank of urine. Some of the furniture was scratched and wobbly already. I pointed out these problems to the butler but nothing was done. I'm afraid this isn't what I expect for nearly £800 a night. Entertainment was of mediocre quality. Singers and dancers are ok. There was a good Oprah act and a brilliant Whitney singer. Cunard insights were poor and I definitely noticed a decline in quality since the last time we were onboard. Shame. Service in general is excellent on Cunard - they really have got this right. Fellow passengers are as always an interesting mix. Lots of people had been on for 19 days before we joined them and some were just fed up and miserable. You have to ask yourself why they bothered? All in all a fun crossing and Cunard delivers well in most areas. They really need to pay some attention to small details that will let them down when it comes to offering quality and value for money. Read Less
14 Helpful Votes
Sail Date: January 2017
For 799 USD on a balcony incl. 850 USD OBC you better go than staying home. Embarkation was "disappointing" since the weather was foggy and rainy. So not a real welcome feeling with a great farewell out of New York like we had ... Read More
For 799 USD on a balcony incl. 850 USD OBC you better go than staying home. Embarkation was "disappointing" since the weather was foggy and rainy. So not a real welcome feeling with a great farewell out of New York like we had in November 2014. Crew was fantastic - was mostly like reunion-party. Was NY Times Readers voyage incl. many lectures from NY Times. Wanted to join many but at first day many items canceled from my personal agenda and from second day never had a look again to daytime activities. Production shows were great. Violin-artist plus Diva of the Seas with Whitney Houston song fantastic. Only Opera Boys were a little weak compared to the level of the other shows. Food unchanged. But The Verandah. Too overpriced and too upscale compared to Todd English before. So only had one time but three times on last voyage. Alternative dining (Coriander and Smokehouse night) was nice. But the last Coriander food experience on QUEEN VICTORIA recently was better. Service experience as good as before. New King's Court with long ways to beverages. Best was fresh squeezed juices for breakfast. Cabin was fine. Nice balls and parties. Internet services better since it is no more MTN but Telenor. Better quality if it runs. But if it did not run it was terrible. Only regular debarkation deck by deck was too old-style. But friends with purser's office was helpful to get me off the ship at my time of convenience. Something they could do much better by asking the guests when they want to leave the ship. VERY NICE for Gays. Last transatlantic we were only 2 FODs. This time around 40. Read Less
14 Helpful Votes
Sail Date: December 2016
I primarily chose this cruise because of its reputation for ballroom dancing. It was also a great convenience to sail from Brooklyn. I enjoyed the interior of the ship. It was a pleasure to walk through. I enjoyed hearing the variety ... Read More
I primarily chose this cruise because of its reputation for ballroom dancing. It was also a great convenience to sail from Brooklyn. I enjoyed the interior of the ship. It was a pleasure to walk through. I enjoyed hearing the variety of music performed (well) throughout the ship. The people on the ship dressed more formally than on most other ships. Daytime, passengers were casual, but proper. (There were fewer baseball caps and t-shirts than you might see on other ships.) At night, especially formal nights, passengers were dressed with sophistication and elegance. I enjoyed the more formal atmosphere, but it might not be for everyone. The real highlight was that there was ballroom and Latin dancing in the Queens Room for several hours every night. A good portion of this was with a live orchestra and an excellent vocalist named Brad Reynolds. The dance floor is very large, and there were many other dancers taking advantage of this excellent venue. I did not attend the shows, as I usually have other interests. At Illuminations, I did attend one of the planetarium presentations, during which I had a very pleasant nap. While conscious, I enjoyed some of the visual display but found little of interest in the narration. I also took advantage on sea days of the excellent contract bridge classes. Dining was perfectly adequate, although most of the food fell short of extraordinary. I would have liked to see more imaginative and varied appetizers/first courses. Food in the Kings Court (buffet) was also adequate, but it lacked the astonishing variety often found on other cruise lines. Overall, this holiday cruise met, and even exceeded my expectations. I plan to do it again! Read Less
11 Helpful Votes
Sail Date: December 2016
Xmas/New Year Getaway: Was Wonderful. This is our 16th cruise & my spouse claims it as the BEST. We were familiar with NYC because we live in Montreal & had been there many times so we simply flew down, stayed in a nice ... Read More
Xmas/New Year Getaway: Was Wonderful. This is our 16th cruise & my spouse claims it as the BEST. We were familiar with NYC because we live in Montreal & had been there many times so we simply flew down, stayed in a nice inexpensive Ramada eastside hotel that included breakfast. Our cabin was nicely presented, the sheltered balcony was way better than expected and, while I do want to travel again on this ship, I do not feel I need upgrade next time (& there will be one) from the "sheltered". The customers were a mix of nice and very nice. Our late dining table was assigned & the upper outboard reaches of deck 3 & couldn't have been better. Service "white glove" throughout. The 4 Balls were so enjoyed & our advice is get there early because the biggest dance floor @ sea still isn't enough if you like to dance. We tried to steer a couple of our widowed table mates to the excellent dance hosts but failed there. A word on the ship's bands/orchestras/ singers/dancers: Best we have seen yet @ sea. Read Less
7 Helpful Votes
Sail Date: December 2016
We departed from Brookyn. We live in CT so it was only a couple hours drive. We went straight on board when we arrived. Checkin was smooth, and before we knew it we were settling in. This is the second time we have been on the QM2 and it ... Read More
We departed from Brookyn. We live in CT so it was only a couple hours drive. We went straight on board when we arrived. Checkin was smooth, and before we knew it we were settling in. This is the second time we have been on the QM2 and it was just remastered earlier in 2016. I went with my parents and brother and we met some of the best people on board. We became friends from day one, so there was no time wasted. Dining was ok. THe main dining room, The Britannia, served modest meals, but there were issues with taste and presentation. The service was great, but the menu was lacking. I only attended three of the evenings entertainment, and each night was awesome. The islands were absolutely beautiful (St Maarten, Tortola, Dominica, St Kitts, and St Thomas). We will most definitely be going again either this year or next. Already missing the Cunard White Start Service! Read Less
10 Helpful Votes
Sail Date: December 2016
Carnival has now succeeded in transforming the QM2 into a typical Carnival Cruise Ship. First and most importantly the food in the Brittania Restaurant is not even edible. It's served either luke warm or cold. Remember the days ... Read More
Carnival has now succeeded in transforming the QM2 into a typical Carnival Cruise Ship. First and most importantly the food in the Brittania Restaurant is not even edible. It's served either luke warm or cold. Remember the days when the food was cooked right in front of you? Forget it. The food sits in the kitchen. By the time it gets to your table it's cold. The restaurant staff is completely understaffed. Our waiter was responsible for 3 tables of 8 with only one assistant. Steaks come from Europe and lack the quality taste of steaks from the mid-west. Lobster is from the Caribbean and lack the quality of Maine lobsters. Chicken is always overcooked and dry. The food was so bad I got up and left twice. My companion spit two meals out. One lecturer got very political which wasn't appreciated by the audience. He was booed. I don't think he'll be back. The new refurbished Carinthian Lounge & Kings Court were a delight. Yes the Queen does have some of its original charm, but the old Cunard is out and Carnival is in. They cut down to the bare bones for profit. Read Less
4 Helpful Votes
Sail Date: December 2016
We chose this cruise as an alternative way to get from the States to England. I am glad we did. Our cabin (sheltered balcony) was quite nice and more than adequate for a winter crossing of the North Atlantic. A few minor details, such as ... Read More
We chose this cruise as an alternative way to get from the States to England. I am glad we did. Our cabin (sheltered balcony) was quite nice and more than adequate for a winter crossing of the North Atlantic. A few minor details, such as stained carpet and floor of the shower, kept the cabin from achieving an excellent rating. The food in all venues was excellent as was the dinner service in the Britannia Restaurant and and all meals in the King's Court buffet restaurant. Such excellence was, however, lacking in the single time we ate in the Britannia Restaurant for breakfast. The three shows we attended were very well done. Embarkation in Brooklyn was exceptionally smooth while the same could not be said of the disembarkation in Southampton. We received quite conflicting information, regarding procedures for disembarking, from the staff as to what was required to depart the ship early in order to meet our pre-arranged shore transportation. The person in the Tour Office gave us (what turned out to be) the correct information while the person coordinating the departure times and disembarking passengers seemed to not be on the same page as the Tour Office. On a positive note to all bridge players, the afternoon duplicate bridge games were well run and enjoyable. Kudos to the director. All in all, this was a wonderful trip and we would definitely cruise with Cunard again when we next cross the Atlantic. The atmosphere, service, food, and entertainment all add up to make this cruise a very pleasant experience. The very few and very minor complaints listed above are all that kept this review from receiving a rating of five (5). Read Less
19 Helpful Votes
Sail Date: December 2016
t is not often that one can say that there is an experience that is of the highest quality but at an affordable price. However, the Cunard's Queen Mary 2 is such an example and exceeds expectations in all areas. We have just returned ... Read More
t is not often that one can say that there is an experience that is of the highest quality but at an affordable price. However, the Cunard's Queen Mary 2 is such an example and exceeds expectations in all areas. We have just returned from New York on the trans-Atlantic voyage and cannot speak highly enough of the whole voyage from embarkation (quick and smooth) to disembarkation (ordered and civilised.) In between we were fed, treated and pampered in a way that reflects a bygone era. The staff were pleasant, polite and respectful and couldn't do enough for you. (Sadly, they were not always treated in the same way by some of the passengers. ) We had an internal cabin that was more than adequate for the amount of time we spent there. It was immaculate and well maintained. We had large white fluffy towels, comfortable beds and the softest of pillows. The steward ensured that we returned each evening to a pristine room. The public areas are spacious, elegant and beautiful. There is no chipped or scuffed paintwork anywhere. Everything gleams and sparkles. The catering is remarkable and I cannot understand how Cunard are able to offer such a fantastic range of food each day for the fares charged. You have a choice of a buffet or served breakfast, lunch and dinner. We chose the second option for breakfast and dinner and used the buffet for lunch. Wherever you eat the choice is amazing. Every evening was like going out to a smart restaurant but not having to worry about the bill at the end. We chose to have our pre-dinner drinks while watching one of the many superb and high quality shows or on the top deck Commodore club while listening to one of the many musicians on board. My one fear about a long voyage was that I would feel bored or claustrophobic, No chance. The range of activities on board are superb. I listened to some of the best and most stimulating talks ever. They didn't shy away from controversy either and a speaker from the New York Times on the future for business under Trump was particularly interesting. The drama workshops by RADA were also fun and the well stocked library kept me absorbed for hours. In the evening there was a choice of ballroom dancing to a live band or the disco with a DJ and another band. There are also other numerous bars around the ship with comfortable seating. Finally, the spa offered a range of treatments from botox to manicures. I can honestly say I had the best haircut ever in this salon with Claire from South Africa. The downside is that the extras are not cheap. Hair and manicures cost way more than at home and alcoholic drinks do cost an arm and a leg. Most annoying is the really, really, poor rate of exchange given against the pound. When we were on board they were giving 70 cents to the pound when we received 1.22 before boarding. For UK passengers this is particularly bad as all the extras are charged in dollars. Key tip then is to ensure that you take enough dollars to cover the extras. Putting these on your credit card is likely to remove the feel good factor. Read Less
11 Helpful Votes
Sail Date: November 2016
As a "oldster" from the Northeast, which means that I am at least a bit "old fashioned" in my likes/dislikes, I enjoy Cunard with its carefully crafted persona of British mid twenties elegance and style - think Downton ... Read More
As a "oldster" from the Northeast, which means that I am at least a bit "old fashioned" in my likes/dislikes, I enjoy Cunard with its carefully crafted persona of British mid twenties elegance and style - think Downton Abbey of past PBS fame - and have sailed with them frequently over the years. Queen Mary 2 has recently had an extensive "makeover", which Cunard calls a "Remastering", with some pluses and minuses. The Pluses include: a much improved Kings Court Buffet a very nice Carinthia Lounge to replace the old Winter Garden lounge Food quality seemingly improved The Minuses are: the deletion of the top deck swimming pool the deletion of four elevators leading to overcrowding and extended wait times for service a very crowded Britannia DR with tables as little as 8" from one another the addition of over 50 cabins - 100 people leading to still more crowding the fact that they did NOT remodel the Royal Court Theatre - which has to be the most uncomfortable show lounge at sea. If you would like a "British" experience, with a very international (Japanese, German, Brits and Americans), in an elegant style with a strict dress code - formal and informal (suitcoat required) only at night, with excellent activities, lectures, etc. this is for you. If you want round the clock noise, games, carousing etc. try another line for you will not be happy with Cunard.. Read Less
8 Helpful Votes
Sail Date: November 2016
We chose the QM2 Caribbean cruise because of the convenience to the port but also from our past experience on this ship two years ago on a cruise to New England & Canada. This ship is so beautiful and the service is outstanding. ... Read More
We chose the QM2 Caribbean cruise because of the convenience to the port but also from our past experience on this ship two years ago on a cruise to New England & Canada. This ship is so beautiful and the service is outstanding. Recently refurbished `and for our cruise all beautifully decorated for the Holidays. Embarkation & disembarkation went well. ON disembarkation the luggage hall is a scramble with everyone trying to locate their luggage and it took us quite a while to find a porter but he was very accommodating. Our stateroom was ready when we boarded and we were greeted by our wonderful Butler Andres & his assistant Glen. They were both professional and respected out privacy etc. We never felt a bump or a roll even with some rough seas and the weather in the ports was wonderful. Mobility challenged people might have a problem with the long walk from the pier when docked to the island but there was some shuttle service at the piers "if" you could catch one! Our queens grill stateroom was spacious but not real big as we have had on other ships in a suite category. Robes, slippers and especially the quality of the bed linens were the best. Bed and pillows perfect plus there was always plenty of towels and bathroom amenities on hand everyday. Dining in the Queens grill was good but I can't say outstanding and similar to our Princess grill experience on our New England cruise. Caviar always available and the duck and lamb entrees were very good. The beef entrees left something to be desired but there was always Béarnaise sauce. The dining room was very crowded with many tables for two but most all were elbow to elbow with no real privacy because your neighbor was so close. We were fortunate to have a table for two on a side wall at the far aft end of the dining room so there was privacy and a somewhat quiet area. There was always a fish, beef, fowl and vegetarian selection. Deserts were interesting and I really enjoyed the extra vanilla and chocolate sauce thanks to Marie. Service was outstanding, thank you Nevin and yes every desire to order something special off the menu was graciously accepted by Ormand the Maitre D. We really didn't get too involved with the entertainment but very, very much enjoyed the Jersey Boys show! They were great and for me better than the Broadway show . We enjoyed watching all the dancers in the ballroom which is quite fun to watch some of the Fred Astaire and Ginger Rogers wanna be. It was fun and a challenge dressing up at night for dinner and the ladies always dressed elegantly for both formal & informal nights. I do have an issue with the smoking policy. Why is there only one designated area which is unsheltered on deck 7 aft where all the joggers and walkers have to pass through? This is very unpleasant for all concerned! My new British friends were allowed to smoke on deck 8 aft after some requested a sheltered area when it was raining but still they had to sit outside in the cold & wind. I would think a ship of this distinction and size would provide a decent and specific area away from the majority of non smokers where those that smoke can be comfortable without dealing with the sometimes cold, wind plus rain and away from those that are unable tolerate or appalled with the smell of cigarettes. I for one respect the policy of no smoking in cabins or balconies but at least be fair to those that ad hear to the rules. My goodness there has always been a cigar lounge so why isn't there a safe, comfortable smoking lounge? So this rant is for my new UK friends on board now going home to Southampton on the most beautiful and elegant ship sailing the seven seas. Amen Read Less
12 Helpful Votes
Sail Date: November 2016
Beautiful ship-Wonderful to have Roger/Jim McGuinn on board for some great sit downs!!!!(Founder of the Byrds) But the nightly entertainment leave a lot to be desired. Same people night after night but in a new costume!! Very boring!! The ... Read More
Beautiful ship-Wonderful to have Roger/Jim McGuinn on board for some great sit downs!!!!(Founder of the Byrds) But the nightly entertainment leave a lot to be desired. Same people night after night but in a new costume!! Very boring!! The food was fine, lots of lamb, which I love!! Had late sitting (8:30) which I love. Portions were rather skimpy, so we just asked for more!! Not a problem. The price of drinks was just stupid. All were $10 or more with gratuity. When ordering a glass of wine you are asked if you want the"full measure:" which is $5 more than the puny lesser choice- Just a rip off. The so called full measure was less than what you would be served at dinner at any restaurant. The service out on the deck was ok, but the servers all looked very sad, never seemed to smile. I have never in my life been on a cruise that did not have a drink of the day. But no such thing on Cunard!! You are squeezed for every penny!!! But my reward was the lowest final bill charged to my account after I got home!!! I just did not drink much, because of the highway robbery price of drinks!!! My outside cabin was wonderful and spotless and spacious. I do not take the shore trips from the ship. I have been to all the islands many times before, so just took my time getting off and got a taxi to the beach. $4- in Tortola and St Martin St Thomas- Embarkation was a snap- I choose to self walk off the ship and was in a taxi to Grand Central Station at 7:30 am--Could not be smoother!! Ballrooom dancing each night in The Queens Room is a hoot to watch!!! And High Tea each day at 3:30 in the Queens Room was flawless. Tons of deck chairs at pool and prom deck Lunch buffet was great with lots of great choices and self serve ice cream machine. I would go again only if it was an offer I couldn't refuse!!! I brought on a bottle of wine in my checked suitcase and also one in my carry on bag-No questions asked!! And there was a corkscrew in the mini bar. Read Less
QM2
7 Helpful Votes
Sail Date: November 2016
The Queen Mary 2 was all I expected it to be. The ship was clean, the crew friendly, the evening activities were plentiful as well as were the daytime activities. Our cabin was kept spotless by our room steward Dennis. It was 5106, ... Read More
The Queen Mary 2 was all I expected it to be. The ship was clean, the crew friendly, the evening activities were plentiful as well as were the daytime activities. Our cabin was kept spotless by our room steward Dennis. It was 5106, mid-ships with a balcony. My wife and I had the late dining sitting which was a little difficult if you wanted to see the shows. We did attend a few shows but were a bit disappointed. We live in NYC and are use to Broadway productions. However the theater was crowded and the passengers seemed to be enjoying themselves. The bars wait staff was good. They were friendly and always available. A shout out to Sheldon Stevens who was exceptional as a wait person in the Chart room. We only attended a few lectures but many were available. The ship also has an impressive lending library for those who wish to use it. Maintance and cleanliness which is very important to my wife and I was impeccable. The ship was constantly being cleaned and scrubbed. There was Purell by every dining room and eating area. We went on three shore excursions. Two were excellent one was not. The "America's Cup and Sky Safari Ziplining" were excellent. However the "Volcano Snorkel and Sulphur Pools" excursion was not. It promised a "fascinating and unique snorkel adventure". It was not. We snorkeled over dead Coral with few if any fish. The "Sulphur Pools" were a pool about twelve feet long, ten feet wide and maybe two feet deep. The tour stated "discover what it is like to touch a live volcano and take the pulse of the volcano as sulphur gasses as volcanic heat radiate from below the surface". The tour did not live up to its description. When my wife and I notified the ships excursion office about our dissatisfaction we were offered an unacceptable resolution. The food was good but not great. Our best meal was in the Veranda restaurant and that was an extra $100. In the evenings the ballroom dancing was a pleasure to watch. However if you don't know how to ballroom dance don't get on the floor as you are only in the way. My wife and I found out that by trying. LoL. The DJ needs to spin better tunes and accommodate the guest that are in the lounge. The casino is small but adequate with a few blackjack tables, slot machines, roulate wheel. Helpful Hints: Bring a surge protected extension cord as outlet space is limited Bring over the door hooks to make it easier to hang your suits and dresses on Bring magnetic hooks to put around cabin for extra clothing space for drying bathing suits, etc.... All in all it was a good vacation. Be sure you adhere to the dress codes at dinner time. Read Less
15 Helpful Votes
Sail Date: November 2016
After a crazy 9 days in the USA, which we arrived at on the Carnival Vista, (my Review is “Loving The Vista Loca”) we were looking forward to joining Queen Mary 2 for a slightly more subdued crossing back to the UK. Firstly, who ... Read More
After a crazy 9 days in the USA, which we arrived at on the Carnival Vista, (my Review is “Loving The Vista Loca”) we were looking forward to joining Queen Mary 2 for a slightly more subdued crossing back to the UK. Firstly, who ever had the stupid idea to put the port all the way out in Red Hook, Brooklyn!! The roads around the port were full of taxis and cars and that meter kept creeping up, and with hardly any bus or subway access, it was a bit of an expensive trip. The Ship. QM2 halfway through her full Re:Mastering looks great. Kings Court is a 1000% better than the dingy original and the new Carpathia lounge is a very nice space, (but turned into a reading room on this voyage)..more about that later. We got a lovely upgrade from an outside to a restricted view balcony, which was great. As usual the room was clean and tidy with the most amazing pillows on the already comfy bed! Of course the ship sailed beautifully as usual, and the “parties” for all of us Platinum and Diamond card holders were very pleasant, with a good selection of drinks and canapés..(if you are quick!). Drinks! So far,so good. After a chilly but fantastic goodbye to NYC, we got ready for our first night. I don’t normally find the drinks expensive…(especially when the dollar was $1.60 to the pound), but the mark up on wines is extortionate. Most drink prices are around those of a London bar, (£5 ish for a pint £6.50 for a large G&T) but the wine is the price of an expensive restaurant, a whopping £13 for a medium sized glass of (bog standard) Zinfandel or Pinot Grigio!! I don’t mind paying in a posh restaurant, but I do not like being fleeced in a bar on a ship. At nearly £8 for a glass of Proscecco I thought the Champagne worked out better value. After having Drink Packages on all our recent cruises (including the Elizabeth last December), we found we had many fewer drinks and paid out more on this holiday. DINING. We were seated on a table for 2 right at the back of the Britannia on the top floor, in a corner, (horrible dark area), next to a French speaking couple, who spoke no English, and it was so hot, we asked if we could move and were told the air flow/conditioner in that area was faulty, and we quickly given a new table nearer to the entrance for the rest of the voyage. The food was good, but nowhere near as good as it used to be. Steaks were tiny, one was full of fat and gristle, the portions have also been cut down, my Sea Bass looked like an oversized spratt! Only one salad available too, no choice. Soups were ok, but nothing amazing. The roast chicken dinner was shocking, Half a breast on the bone and an undercooked (red near the bone) thigh!! And it was steam cooked, so flabby skin and soggy “roast” potatoes…it was like a bad wedding reception meal, and nowhere near Cunard’s past quality. Best meal of the cruise was the gala night, with Beef Wellington and/or Lobster. We usually had a late breakfast and light lunch so we were hungry and on most occasions had the whole five courses plus the fish served as a “fish course” (they don’t offer it, but if you ask!) Desserts have been reduced to what was really a lot of slightly posh “Angel Delight” type mousses, very little real cream, and made with a lot of gelatine, there were hardly any Brulees or anything wonderful. Even the Chocolate soufflé which was quite nice was overly sweet. A Pear tart with custard was like hospital food, bland with a soggu bottom (Mary Berry would not have approved)/ The “Cheeseboard” was the worst we have ever had on a ship..Tiny bit of Cheddar, (Postage stamp size), Danish blue mashed up to a Blue/purple paste and either a tiny squirt of cream cheese or a small slice of Port Salut…No Brie/Camembert/Stilton or Gorgonzola. The staff however were fantastic, as usual and could not apologise enough about the quality of the Steak. In fact our Head waiter took it to the kitchen to berate them for sending such a terrible piece of meat out. I would also say that the food in Kings Court was very good, always hot and great selection. We did not try “The Varandah” as the menu was far too fussy for us, but the room looks lovely, much nicer than the Todd English. Entertainment (or the lack of…) If you go on holiday to read and sleep in a bar, this voyage was for you. I can only say this from my point of view, as a young 54 year old who loves modern music and a lot of fun…I WAS BORED TO DEATH on some occasions. Cunard are definitely going all out for their target audience, the 65+ . Daytime FUN included “Adult Colouring In”…Plays about Shakespeare, “Lectures about the US presidential campaign” (as if we hadn’t had enough) and um.. other non thrilling activities. The Planetarium had one new show, which was ok. And one Lecture about Space Travel was very good. Fencing (which I would of liked to do) was at ridiculous time of 9am..I don’t go on holiday to get up early. The films they screened were not major new blockbusters, but “safe” films like “Dollys Parton’s Coat of Many Colours” (I don’t think that was a smash hit at the Vue!) and everything was aimed at the older generation, which I understand as the ship was full of “older guests” but surely they need to start to appeal to us younger 50’s (When my Mum and Dad were 50 they were old, but now we 50’s have a new fresh outlook and are not all pipe and slippers 50 is the new 40 etc!)… The band Vibz, the band (who I am sure have been on the ship forever) are still playing the same 20 songs, and a steel drum in a small enclosed swimming pool area has to be heard to be believed..IT WAS LOUD!! They are fair musicians but even they looked bored rigid. Don’t even start me on the “Rhythm Of The Night” show, which was unbelievably bad and looked and sounded like a BBC Saturday night show from the early 70’s. It was truly awful. I was laughing all the way through at the awful dance routines, so I enjoyed it, but for the wrong reasons. And somehow they managed to sanitise the songs like “She Bangs” and “Livin La Vida Loca” to such an extent that they lost any of the latin vibrance…do you remember those cheap 10shillings (50p) LPs from Woolworths with the “not by Original artists”…They were better than the songs in this show. Here is my main complaint though, and I know it really annoyed some of the other people on the ship. At lunch times “The Golden Lion” has become another restaurant ..OK the food is good, and very “English Pub Grub”, that finishes at 2.30, but then at 3pm it’s a Bingo Hall, then at 4pm it’s a Quiz show…If you want to watch any sport, tough, the TV is switched to bingo or quiz…even if the game/race wehatever is halfway through or near the end. This also means there is nowhere to just go and have a nice afternoon pint and a chat anymore. We ended up in the Casino bar..Which has limited bar seating. While the new Carinthia lounge has become a reading and snoozing room during the day (as is the Chart Bar/ The Commodore/etc) and is not really used for anything, Sir Samuels is still as empty as ever, and maybe should be made into a sports bar or Bingo/Quiz bar, you know something a bit more 2016 !!! OR…Put the Bingo back in the Queens Room or the Theatre where it belongs. The band in the Queens Room were very good, and this is where Cunard excel, if you like Ballroom/Sequence dancing you will not get any better ballrooms than this one. And it was packed every time. The G32 nightclub is still playing the same old Abba/ Village People type music..nothing wrong with a 70s hour, 80’s hour etc but it was every night..Then although it had about 40-50 people still in it..They closed!! Never seen that before, except on last nights. GOING BACKWARDS. The new TV’s don’t even have on demand movies or Account info anymore, its like they are regressing (QM2 was one of the first ships to have in room computer access and all the on demand films) so if I wanted to see a film you had to be in my cabin at the time they played it, rather than choosing when to have a cabin hour with a film. Maybe I have got used to the excellent facilities offered on other ships now, but I did not feel that the QM2 offered me anything special. It’s all so old fashioned. But this is an objective review, and if you want “Traditional” cruising like it used to be, you will love the QM2. If you are after a fun experience and want to be entertained , look elsewhere. I do understand, the Americans want a bit of “Downton Abbey”, and the QM2 is filling that slot. Also the “Strictly Fans” who love and fill up the fabulous Queens Room. The ship was full, but everywhere you looked there were people asleep. We have had many great times on board the QE2, QM2, Elizabeth and Victoria…but I don’t think we will be back for a while, I’m 54 not 84, Musically, I like Motown, The Beatles, Queen, Kate Bush, Pink Floyd, Madonna but also modern new records by Sia, David Guetta, Timberlake, Beyonce etc..these do not exist on Cunard its all "classic pop". The funny thing is about people who say P&O and RCI “its like Butlins at Sea”..well this was like “Sunny Pines Rest Home at Sea”, give me the fun of Butlin’s any day.. Read Less
6 Helpful Votes
Sail Date: October 2016
The highlight of our October crossing was the selection of terrific jazz performances by Blue Note artists Gregory Porter, Dee Dee Bridgewater, and their bands. Headline concerts in the Royal Theater, more informal concerts in the ... Read More
The highlight of our October crossing was the selection of terrific jazz performances by Blue Note artists Gregory Porter, Dee Dee Bridgewater, and their bands. Headline concerts in the Royal Theater, more informal concerts in the Carinthia Room, and jam sessions in the Chart Room were all fantastic and really made our experience enjoyable. Embarkation: We've had a number of bad experiences in this area on Cunard, so this time we decided to show up late, after 2:30. No line for Grills, so we walked on board, short line for Britannia class. The Captain later announced that there had been a problem with American immigration during the morning that caused a traffic jam for those leaving in Brooklyn that spilled over to long lines and delays for those boarding. But later in the afternoon all was resolved. Note to self: Always show up later in the afternoon. Queens Grill: This was our first time in Queens. We enjoyed the extra space in our stateroom (see review below). The Queens Grill dining room and food quality was underwhelming. The dinner dishes were mostly traditional cruise ship food, done well, but with no special or modern touches. They will try to make a special dinner for you, if you order in advance and they have the ingredients. There is a special menu available for those who order at lunch time, but it is confined to traditional dishes like Dover sole, rack of lamb, and Chateaubriand, nothing modern. They make a big deal of finishing the preparation on a trolley brought to your table. A bit too lah-dee-dah and old fashioned for our tastes. We were a bit shocked that the menu at breakfast and lunch matched the menu for Britannia and the food quality was often less than fabulous. Post Re-Imagining: We had crossed immediately after the renovations in June, and now found that things had settled down and actually improved a bit. No more balls on lint on the new carpets. The ship is truly beautiful, and much improved in the decor in the staterooms, the new Carinthia Room, and the re-design of Kings Court. Note that uneven and spongy flooring seems to be returning especially outside the Golden Lion Pub. Kings Court: While the re-design has improved visuals and traffic flow immensely, we still find Kings Court to be the weakest link on the ship. Re-imagining has not brought any improvement in food quality, and in fact, it seems as though the food is exactly the same as when we first sailed on the QM2 7 years ago. Tasteless cheeses, poor selection of fresh fruit, mediocre salad bar, blah pizza slices, and inexplicable pre-prepared hamburgers and hot dogs sitting under heat lamps It's a very mediocre buffet and we try to avoid it as much as possible. We dearly love the QM2 and will return in December, and again in June, 2017. It's not a perfect cruise experience, but remains a lovely way to cross the Atlantic. Read Less
7 Helpful Votes
Sail Date: October 2016
First time on Cunard and it did not disappoint. Everything exceeded expectations. I especially loved the "rock"n"roll" of the ship during some rough sea days. Not everyone would agree. This was a jazz cruise and ... Read More
First time on Cunard and it did not disappoint. Everything exceeded expectations. I especially loved the "rock"n"roll" of the ship during some rough sea days. Not everyone would agree. This was a jazz cruise and the headline entertainment was excellent-Gregory Porter and Deedee Bridgewater. The rest of the entertainers and lecturers were also top notch. As a musician and someone who works in Arts Administration, I have seen it all. Food was very good although I did not eat in any of the specialty restaurants. I understand the Verandah restaurant is well worth the visit. I booked at the last minute and my balcony suite was roomy and comfortable. I liked my location on the 6th deck-close to the Kings Court and the 7th floor outside deck for exercising. I rarely took the elevator and enjoyed poking around the corridors. Some frustration in that you would walk a particular deck and come to an obstacle where you couldn't move to the end. Not a problem for me as I could maneuver the different floors but I question the logic as I saw many passengers with mobility challenges who would either need to climb stairs or take elevators when they couldn't easily pass along a corridor. Service was excellent, dancing was superb and I would go again in a heart beat. Two thumbs up over all. Read Less
20 Helpful Votes
Sail Date: October 2016
Taking the Queen Mary 2 transatlantic had long been on my wish list, but I resisted as long as Cunard charged an outrageously high surcharge. I signed on the minute I heard about the new single cabins. My cabin on Deck 2 was roomy ... Read More
Taking the Queen Mary 2 transatlantic had long been on my wish list, but I resisted as long as Cunard charged an outrageously high surcharge. I signed on the minute I heard about the new single cabins. My cabin on Deck 2 was roomy and comfortable. I enjoyed the chaise lounge in front of the window, where I could watch the ocean waves. Being so close to the waterline was especially thrilling on moonlit nights. The cabin is on a short, almost hidden, corridor near the casino and photo studio. The room's only downsides were a problem with getting hot water for showers in the early evening and a clothes closet in which the hanging bar was too high for me to reach. (I am about 5 ' and the hangers were the kind that are difficult to manipulate--and to steal. Tacky, tacky, Cunard.) The water problem remained unresolved; the closet problem was helped by my wonderful steward Lou getting me real hangers. But I could still only use one of the narrow closets. I lucked out in my table assignment on the mezzanine of the Britannia. Everyone at the six-person round table was a creative type (musicians, singer, writer, painter) and we had stimulating, often-fascinating conversations. With few exceptions, we all enjoyed the food at dinner and always looked forward to it. I opted for two appetizers and dessert. One of my favorite dishes, cold fruit soup, was served most nights. Heaven. I had breakfast in my room every morning it was offered. Lunch was problematical. The first time I chose the Britannia, the restaurant manager placed me at a large table without asking my preference. He seemed put out when I said I preferred to sit alone. The second time, I was placed at a table near a kind of staging area that was like being in the middle of Grand Central terminal. When I asked for a more quiet, less busy location, the manager said that none of the small tables were in good locations. Honest. That's what he said. I never returned to the Britannia for lunch. Even though the Kings Court was crowded, I found good food there and a table I liked. And no one argued with me. The weather was glorious; I was seduced by the deck chairs and spent many an hour in one when I should have been taking advantage of the wonderful promenade deck. I had lots of company when I did walk my way round the ship. Some of the walkers were in a huge hurry while others just sauntered. With the weather so wonderful, I resented any time spent indoors during the day, so I didn't go to many lectures. Actually, I only went to one. It was a talk by a former Concorde pilot. He was English and he blamed the French for all the events that ended the supersonic flights. Though his talk was fine, it could have been truly exciting if presented as a debate with a French counterpart. My favorite indoor spot was the library. It's all dark wood and hushed atmosphere. Two small lookout sections have cushy chairs that some people seemed to colonize. Maybe a two-hour limit could be suggested. Well, maybe not. I may just be jealous that I didn't get there first. I hope to return to the Queen Mary 2 one day. I worry that my next trip will not be as extraordinary as this first one was. But that's a chance I look forward to taking. Read Less
8 Helpful Votes
Sail Date: September 2016
This was a Fall Foliage Cruise (New England and Atlantic Provinces). We booked a cheap outside cabin. We had been on the QM2 on a transatlantic cruise years ago, before the recent remastering. We are reasonably agile and competent ... Read More
This was a Fall Foliage Cruise (New England and Atlantic Provinces). We booked a cheap outside cabin. We had been on the QM2 on a transatlantic cruise years ago, before the recent remastering. We are reasonably agile and competent seniors. Normally we cruise much smaller ships. So much for background. Now for the good, the bad and the ugly. The good: QM2 is a wonderful, traditional ocean liner - not a cruise ship. The cabins are very nice, simple and large. The bed was a King ! The service was between very good and outstanding. The food was between good and very good. Bar service is exceptional. Passenger demographics was mid 70's - and no kids. The bad: Since they mostly run this ship in a straight line between Europe and NYC with no stops, tender operations are strictly amateur. In general, most issues we had had to do with operations e.g. since time changes are announced in the daily newsletter in a ambiguous manner, utter confusion reigns. The daily newsletter in other respects is a mess. The Kings Court self service restaurant has all the charm of a homeless shelter. When servicing the cabins, there is enormous clutter in the corridors with linen, new and used, all over the place. The pursers desk is manned by very inexperienced staff who on multiple occasions dropped the ball. The ugly: Anything printed on board is substandard. The wine menu is unreadably small. Print ink is the same color as the paper ! (Menu's in braille would be an improvement). An appetizer was described as HOT SMOKED SALMON - what does that mean? Smoked at a high temperature, cold smoked but served warm or is it spicy, cold salmon? In summary: a good cruise, but with 150 years of experience, Cunard should do better. Read Less
13 Helpful Votes
Sail Date: September 2016
First cruise as a honeymoon cruise from New York to Quebec to enjoy the Indian summer. Concisely put: the experience was worth every dollar spent. We had the most attentive and dedicated service from our stewards Krisna and Richard, ... Read More
First cruise as a honeymoon cruise from New York to Quebec to enjoy the Indian summer. Concisely put: the experience was worth every dollar spent. We had the most attentive and dedicated service from our stewards Krisna and Richard, all meals were very good or excellent. We love breakfast in bed, and this was always served timely and most enjoyable. We had chosen a seating of six for dinner as we like to meet new people, and had lots of animated and charming conversations with our fellow cruising couples over dinner. While the meals at the Queens Grill were very good to excellent, (try the lobster variations, we loved them) and also available for room service, we found the dining experience in the Indian restaurant Koriander okay but the food somewhat uninspired compared to authentic Indian cuisine as we know it. Though, this may be a bit nitpicking, given the high standards we applied to our experience. In other words: we opted for a luxury cruise and applied those standards as we know them from our previous experience with luxury hotels. And we were impressed, that indeed our experience on the QM did not fall behind those. Plus, we found the entertainment we indulged in excellent, although we partook just in a few : the presentations given by the ambassador Jordan were not only lively, spirited, but most insightful and widened our understanding of the complexities of politics in the Middle East after 9/11. The fitness center was spacious, well equipped and at the stern , so I could quickly glimpse a view of what lay ahead between my exercises. As to the bar experience we lounged in the grills lounge and the commodore club, and liked the ambiance at commodore so much that we frequented it quite regularly. In all restaurants and bar we were always served with dedication and friendliness, and were delighted by the personal service we felt anywhere on the ship. It is not easy to find something that QM could improve on, but we can make these suggestions: as to land excursions, we would rather have longer stays in bigger cities like Boston and Quebec , with so much to see in the cities and their surroundings. Newport and Sydney ma be quaint, getting there and back through tender service from the ship takes some time given the waiting times on board before you can get on the tender. As you then only have a few hours on land, excursions are rather limited and the organized ones with coaches were reported to us as rather "touristy". So we skipped Newport and spent a few hours in quaint Sydney, visited the heritage museum there (highly recommended also for the witty ladies that guide you and are treasures of historical knowledge which they narrate in a delightful way) , plus a roadshow of vintage cars that was just on in town. We would still have liked to spend more than a day in Boston, ideally two full days, but understand that other travelers may prefer a mix of smaller ports and bigger cities. As to the Grills lounge: it was a bit to cold in there, this may be a matter of personal preference, but adding to this was a smell of food that always pervaded the room. Compared to the beautiful and cosy library and the other attractive venues on board where we could meet and enjoy company we felt that this lounge clearly fell behind and was much less frequented than others. All in all we had a most pleasurable cruise and will surely recommend this to friends and anybody who would consider such a cruise in a classic style of yesteryear with all the modern creature comforts we nowadays take so often for granted. By the way, re classic: we appreciated that the dress code was upheld and also adhered to by the vast majority of cruisers adding to the elegance of the beautiful ship and its inner decoration. Read Less
8 Helpful Votes
Sail Date: August 2016
We chose this cruise due to an exceptional offer conveyed via our Travel Agent. Queens Grill Level, with almost-all additional charges that would be normally incurred "included" at no charge. These were Suite attendant, Dining ... Read More
We chose this cruise due to an exceptional offer conveyed via our Travel Agent. Queens Grill Level, with almost-all additional charges that would be normally incurred "included" at no charge. These were Suite attendant, Dining Room servers, and any beverage (alcohol or special coffee) under $12.00. No charge. Plus, at the Queens level--Butler service; large stateroom; availability of Concierge Lounge; and separate Grills Lounge. What is not to like? So, yes. My wife and I have been cruising for 21 years, almost-always on smaller, "all inclusive" lines--Silversea, Seabourn, Regent, and Crystal. Our only previous Cunard experience was aboard the Queen Victoria in 2011 on an extended Atlantic crossing from Miami to the 'Med; then to Southampton. This was at the Britannia level. No concerns, given the size of that ship. But still, quite a change from a "cruise ship" concept with no more than 900 passengers (usually 450 to 700) to a real "ocean liner" accommodating 2600+ passengers. QM2 was the largest ship we have ever sailed on. Itinerary on Segments M614 and 615 began at New York (Brooklyn Terminal) on August 9th. We were in Suite 9007. On to Southampton; then Hamburg, Germany; stay for 12 more days cruising to various Norwegian ports; returning to Hamburg for disembarkation on August 30th for return home. First: the QM2 is the best "appointed" ship we have sailed on. Certainly, this ambience was enhanced due to a very-recent refit. Next: absolutely no issues with any onboard personnel. Everyone from suite attendants to dining room servers was professional and friendly. Suite 9007 was generous in size and appointments. Prompt response to any request(s) which were very-few. Our Concierge handled any questions promptly, and even repaired my broken eyeglass frame. However--Reality The reality is that it is difficult to maintain a consistently high level as to cuisine. Queens Grill lunch and dinner offerings were standard--nothing special. Also, we had to comment on more than one occasion that main courses were not sufficiently heated. Steaks were consistently sub-par. So, we stopped ordering steaks. Dining room managers acknowledged our concerns, but that situation was not addressed until more than half-way through the cruise. This was a disappointment, as Cunard keeps touting the quality of food service. Quality is average. Only utilized Kings Court on one occasion for a late lunch following a shore excursion. Totally chaotic. This dining venue may have been reconfigured, but it remained noisy and confusing. Room service for one breakfast was prompt and food quality good. Enrichment Activities, specifically guest lecturers were top-class. Classical pianists on both segments were gems. Same as to the Fitness Center. Everything worked! Major concern--which we expressed in a detailed letter to Cunard Guest Services following return to Redmond, WA--was the manner in which disembarkation at Hamburg Port to the Airport; and then use of Icelandair for flight(s) back to Seattle were handled, or mishandled. Really sub-par. Which will inform our decision as to whether to sail w/Cunard; and certainly confirm we will not fly again on Icelandair. This aspect is important, as Cunard put us on Icelandair. No Cunard representative stayed on the bus from Terminal to Airport; and no Cunard representative was at the Airport to guide guests to the proper check-in counters. The bus driver, who never spoke a word to us in either German or English, just stopped the bus at a parking level on the opposite side of a congested departure lane. Oh, BTW: our bus driver managed to close the luggage door, twice, at the Terminal. Result: shearing off a leg from one of my wife's suitcases. Thus, based on my 26+years' prior experience as an Army Officer--this would be classified as a combat loss. To cut to the chase: we were at the "Saga" level onboard Icelandair from Hamburg via Reykjavik, then on to Seattle. What a disappointment. Long waiting lines at Hamburg Airport; chaotic situation at Reykjavik and no use of Saga Lounge due to "construction"; diffident attitude of Icelandair gate personnel and flight attendants. What a waste of money. Food offerings were not even at the "Coach" level. Never again on this airline. To be fair: did receive a telephone call from a Cunard Customer Representative in response to our letter of concern(s). He acknowledged the situation at Hamburg Terminal-Airport should not have happened. But--it did. As to the destroyed suitcase--no comment. Probably not a repeat on Cunard in 2018 or beyond. We are already-booked on two extended Regent sailings in 2017. Look forward to being back aboard smaller, all-inclusive ships affording a consistent level of service. Read Less
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