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3 Helpful Votes
Sail Date: June 2019
I was on a Mediterranean cruise in 2015 on the Queen Victoria. That was my first Cunard experience. It has spoiled me forever now. I have been on two other Ocean cruises with Crystal. Nothing to complain about on Crystal however they ... Read More
I was on a Mediterranean cruise in 2015 on the Queen Victoria. That was my first Cunard experience. It has spoiled me forever now. I have been on two other Ocean cruises with Crystal. Nothing to complain about on Crystal however they have changed there format since being purchased by Carnival and now are less formal and the dining was "freestyle". One of the reasons i chose Cunard was because i like the formal nights and the set dining. It is one of the best ways to meet people that may eventually become friends off ship. I departed from my home port which is located 4 blocks from my apartment so super easy. Embarkation was longer than i thought it would be but not irritating. Note to cruisers departing from Vancouver...its a lovely city please add two or three nights pre or post trip. The cabin i had was an inside so not much to say except it was very well appointed and was serviced professionally and serviced twice daily. I like the amenity products. Food was spectacular. Never a bad meal. I started to order in room service for breakfast after going to the Lido the first two mornings. Room service provided fresh and hot food on time as ordered. High tea is not to be missed. As Vancouver has very similar landscape to Alaska i booked this trip to relax on an elegant ship. Cunard delivers. I can literally go 40 minutes from my house in September to see 100+ eagles in a tree and feeding on Salmon so it was quite funny when on the excursion, everyone was ooing and awwing over one lone eagle in a tree almost too far away to make out. Very few children on board which is a plus. I would definately book another Cunard cruise but would not go to Alaska again. Read Less
4 Helpful Votes
Sail Date: June 2019
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the ... Read More
We (2 couples) chose this cruise to return from a European vacation rather than fly back to the US. We knew the cruise would be very formal but as one English passenger said when I queried him about his experience on the 2nd day of the cruise, "They are quite serious". LIkes: We booked the Brittania Club, therefore we had our own private dining table for four each night with the same servers. The food was truly excellent, on par with Oceania Cruise line, which is noted for it's food. (Kudos to our servers, Brendo and Orsulah). We ended up eating breakfast, lunch and dinner in the restaurant. We only gained an average of 2 pounds per person for a 7 day cruise and we believe that is because we mostly avoided the Kings Grill, which is very chopped up, located in several separated rooms with a limited selection of food. We understand it had been upgraded in 2016 from the original design. I cant see how it could have been much worse then. Also, the brewed coffee in the restaurant is very good, unlike the machine coffee in the Kings Grill. We had dinner one night in the Verandah steakhouse restaurant for a small upcharge of $39 per person and it was the best steak we have ever had. 35 day aged beef. The Enrichment and Art seminars, Tea Time and Gala Evenings were spot on great! We didn't mind the tuxedo and formal dress evenings and enjoyed the Masquerade Ball. The planetarium and Queen's Theatre were great venues also. Dislikes: Probably because we have been spoiled by cruises on Oceania Marina, Rivera, & Insignia and Holland Statendam and Koningsdam, we didn't appreciate the QM2 as much as we should. Even with the retrofit in 2016, she looks a bit tired. Very chopped up, no flow to the design. What's with the Churchill and Chart room locations? You have to go through the Brittania Dining room to access the Queens Ball room or go through the Art Gallery up and down stairs to access. Also, the aforementioned non functional Queen's Grill area. The Library boasts 8 thousand books and a room the size of an average family dining room and each passenger is restricted to 2 books at a time with the shelves locked during night hours? That's when most insomniacs need to find a book. We found this very unusual as Oceania ships boast great libraries with a barrista next door. Their libraries are unlocked and open to all cruise passengers 24/7. Finally, what ever you do don't buy the liquor package!!! Very limited pours (50 ml) which makes no sense, as it requires the staff to service you more often. (However, once they see you have a drink sticker on your card, they avoid you like the plague, and you practically have to tackle them to get service). This occurred in every lounge but was particularly acute in the Golden Lion Pub! The wine steward in the Brittania Club restaurant also was put off by our asking for wine refills at dinner, until 3 days before the cruise ended, when he finally increased the pours, which saved him extra trips. (We were not heavy drinkers, drinking no more than 2-3 50 ml pours at dinner) or any other sitting. The package was very restrictive, nothing over $11. If you want to purchase a $20 cocktail, you have to pay $16 (purchase price less 20%), which begs the ? why purchase the liquor package? Also, our traveling companions, (one who drinks and one who cannot drink because of medical reasons), cleared with Cunard corporate that if she brought a Doctor's excuse that he could by the package but she wouldn't have to. We spent the better part of the first afternoon being shuffled between the Purser's office, the G. L Pub and were even sent to the spa, because no one could or would make a decision on allowing our friend to purchase the liquor package alone. Finally, a bartender in the G.L. Pub told us in great whisper (I am not exaggerating) that he would allow it if our non drinking friend would purchase the $30 per day beverage package (water, soft drinks and coffee). You could not purchase wine by the bottle at dinner like on Oceania or HAL only by the 50 ml glass because of the liquor package restriction. The ship was good in the water, you never really felt any motion. However, it felt as if It was designed more for sailors than passengers and the staff was not there to serve you as much as ensure that all rules and regulations would be followed and not be infringed on! Read Less
5 Helpful Votes
Sail Date: June 2019
As someone who always believed inside cabins were sufficient I was dazzled by my first time in a suite (albeit the smallest suite possible). Still, a walk-in closet on a ship and a bathtub! We really enjoyed our cabin and our roomy ... Read More
As someone who always believed inside cabins were sufficient I was dazzled by my first time in a suite (albeit the smallest suite possible). Still, a walk-in closet on a ship and a bathtub! We really enjoyed our cabin and our roomy balcony, having breakfast on the balcony almost every day. It was also great fun on the balcony waving to all the boats that accompanied us out of Hamburg. The Princess Grill was superb every night except the first. The fish that night was average and we, two older women, were seated way off in a corner. Eating in the Princess Grill had been on my bucket list but I felt that I was still on the outside looking in. However, the (very entertaining) maitre d quickly moved us to the center of the part of the room that overlooked the promenade deck and we were much happier there. The food was very good, mostly well executed classics, and anyone looking for more trendy choices might be disappointed. We loved the Dover Sole and the Chateaubriand and the Cherries Jubilee (you get the picture). Mostly we loved the atmosphere of muted, leisurely meals in an attractive room with excellent service. Dinner became our evening activity and we often missed the planned entertainment as a result. What else did we do? We enjoyed the singers and dancers when we did make the shows and regretted missing the violinist. The planetarium was moderately interesting as were the speakers. We tried to visit all the bars but gave up and pretty much settled on the Carinthia where we could have a light meal with our wine. Zumba was fun but the pools were rather cold. The Golden Lion Pub offered good fish and chips. Afternoon tea in the Queen's Room was a disappointment -good food but a mad rush to get in and get a table. The library was lovely and the Promenade Deck was a comfortable place to sit or get some exercise walking. Service was excellent and we appreciated the young man who brought our room service breakfasts, our assistant waiter, and all the nameless crew members who smiled and made us feel welcome. We only took one shore excursion - to Bruges - which left us needing to do a lot of walking to get to the center of town but was well organized and on time. We explored on our own in Hamburg and Guernsey. Regarding the ship, she is showing her age (I had sailed on her in 2005) but just barely. She is still a magnificent "grande dame". Just don't expect glitz and glitter and instead settle into a leisurely, relaxed way of life. Read Less
9 Helpful Votes
Sail Date: May 2019
Previous Cunard experience on Queen Victoria and sailing back home instead of flying. The relaxation of being aboard for 7 days without having to get up and out for excursions. Looking for a truly relaxing vacation being treated ... Read More
Previous Cunard experience on Queen Victoria and sailing back home instead of flying. The relaxation of being aboard for 7 days without having to get up and out for excursions. Looking for a truly relaxing vacation being treated royally. These are the reasons we needed a Cunard vacation. We were not disappointed. Nothing, really nothing, went awry. The embarkation process was amazingly smooth. We boarded the ship and about a half hour later our luggage arrived. This proved to be just the preview of how things were to play out for the rest of the trip. The cabin, see the cabin review, was beautiful. The dining experiences again amazing. Yes the menu options were grand, but Osman the Matre' D would come to the table and ask and give recommendations for off menu options. Foie Gras, an iceberg salad made to order, the Grand Marnier souffle, ask and it was yours. The casino was small. Not very many options. Roulette, Black Jack, 3 Card Poker, Texas Hold'em type game (not against players but similar to 3 Card Poker) and a few slots. One woman hit the same machine for 4 jackpots in 2 days. The beauty of the ship, the cleanliness of the decks, I walked the decks about 3 in the morning and found more than a few people vacuuming and cleaning the common areas. Loved it so much we booked next year's trip onboard already. Wish we found this years ago. So very happy we found it at last. Read Less
6 Helpful Votes
Sail Date: May 2019
We brought this crossing, Southampton to New York, as an alternative to flights. Little did we know it would provide the tranquility we craved following two weeks of sightseeing. Cunard QM2 has the best entertainment ever experienced ... Read More
We brought this crossing, Southampton to New York, as an alternative to flights. Little did we know it would provide the tranquility we craved following two weeks of sightseeing. Cunard QM2 has the best entertainment ever experienced at sea. The service is impeccable. While we would rank the food at the Brittania restaurant as rather unremarkable, the Kings Court (buffet) was excellent! Their specialty salads were outstanding. One can also order pasta or pizza, prepared from menu choices (non-buffet), while at Kings Court. We did this, one evening craving pizza. It was fresh from the oven to our table, piping hot. The beds are so comfortable! The evening entertainment included a vocalist, a flautist, along with the ship’s Royal Court Dancers. Top notch. Don’t forget the band, also superior to other ships! Lounges provided a stringed-quartet, a harpist, and jazz band. The latter group did a Dixieland Jazz lunch which was just plain fun. Kudos to Cunard! Read Less
2 Helpful Votes
Sail Date: May 2019
I stayed in an interior cabin on this recent cruise and found it to be just what I needed for a comfortable bed in the evening. Linens, pillows, comforter - all great. Cabin attendee was warm hearted and helpful with anything needed. ... Read More
I stayed in an interior cabin on this recent cruise and found it to be just what I needed for a comfortable bed in the evening. Linens, pillows, comforter - all great. Cabin attendee was warm hearted and helpful with anything needed. Bathroom was starting to show its age, but great shower pressure, size and heat. Spa services were wonderful, took advantage of some of the discounts onboard during slower times and found the value to be good, especially considering you get use of the in-spa jacuzzi and pool. Ate in the main dining room twice out of the five nights and probably would reduce this number on the next cruise. Service was not nearly as good as specialty restaurants, though I had no issue with the food quality. Our waiter in the second seating was rude, always trying to rush and never in sight after the order was given. It also took a long time for the sommelier to get to our table, he clearly had his hands full and the two times we ate there he would arrive at our table around the time we were eating our appetizer. I don't fault the ship for this and give a 5 star review because this was easily solvable by eating at the specialty restaurants where all these issues were more than solved. The Veranda was wonderful (ate there twice) as was the rotating restaurant - we had Indian and it was great. Loved grabbing lunch at the golden lion pub in the afternoons. Pool decks were nice and public spaces in part because there were far less children on this boat than many other carriers. This kept things more organized. My wife and I are in our early 30's and felt well placed in the crowd. Overall a great experience and great value. Will be back and would like to try the princess grill on the next voyage. Cheers Read Less
7 Helpful Votes
Sail Date: May 2019
We have done this trip before and wanted to go back at a different time of year. We always sail with Cunard having experienced the cattle market of other lines sailing from Southampton. As always the service was impeccable and crew ... Read More
We have done this trip before and wanted to go back at a different time of year. We always sail with Cunard having experienced the cattle market of other lines sailing from Southampton. As always the service was impeccable and crew are always happy to have a chat, they smile and are sincere. Formal nights are now called Gala nights but the themes remain the same. One of the main reasons we sail with Cunard is because we like the formality of dressing up properly in the evenings. We also enjoy dancing in the ballroom to live band music. The singers can vary in ability though and this time we had an excellent lady singer and a dreadful male. Cunard are very clear that ‘dressing’ is a requirement and you know what you are signing up for before you embark. There are areas that can be accessed for those who wish to dress more casually. As for drinks prices - if you are used to London prices, cocktails and beer are comparatively priced, however wine is expensive. This trip followed the aforementioned Baltic, and I see that a previous passenger complained that the ship was too cold. I guess that they changed the air con to suit this as we spent our trip too hot! If you have never done the fjords trip, you really should. We’ve done it twice now, both times on QV. The weather was amazing, 24c in Haugesund. Norway is expensive, however the scenery is fantastic and there are things you should see before global warming has its way. The Briksdal glacier for instance, is a shadow of its former glory and yet remains an awesome sight. So if you are someone who likes to dress properly, enjoys politeness and old fashioned service, Cunard is for you. Read Less
3 Helpful Votes
Sail Date: April 2019
We had not sailed in the Baltic and this cruise sailed to all the ports that we wanted to visit. Boarded in Southampton on Sunday 28 April 2019 and were in our cabin by 1.31pm. Suitcases were outside the cabin, quickly unpacked making ... Read More
We had not sailed in the Baltic and this cruise sailed to all the ports that we wanted to visit. Boarded in Southampton on Sunday 28 April 2019 and were in our cabin by 1.31pm. Suitcases were outside the cabin, quickly unpacked making our cabin home for the next 2 weeks. We had lunch in the Lido (self service restaurant), I had pork escalopes and salad vegetables - lovely. The Emergency life jacket and muster drill at 4pm was uneventful and hopefully will never need this equipment. Walked around deck and went to the sailaway party on the bow deck 9 around the Lido pool. Queen Mary 2 was in dock embarking passengers and both ships blew horns in respect to each other. Food - we eat in the Lido buffet restaurant, we can take our time eating with plenty of choice for breakfast (cold cuts of meat, fish, cooked breakfast items and cereals), lunch menu was varied and always good. Dinner ranged from roast meats, vegetables, cold meats and fish, salad vegetables, various soups especially New England clam chowder and roasted pepper and tomato - superb. Some evenings the food was presented from different countries e.g. Germany, India, China, America and celebratory e.g. turkey. The Italian cooking area (manned by a chef) was always busy and people seemed happy with the food being cooked live. The ship Queen Victoria is beautiful inside and out, and it is well cared for by the crew. My wife attended the water colour art class, including the live painting demonstration by Lynn Rodgie sponsored by the on board art gallery. We saw a live unveiling of a new picture by Lynn, unveiled jointly by Lynn and the Captain in the Clarendon Fine Art Gallery. I attended the lectures in the Royal Court theatre - including lectures on NASA, Princess Diana, Carl Faberge (useful as he lived in St Petersburg one of our cruise ports), various cruise ports and various artist lectures e.g. L S Lowery and Sherree Valentine -Daines. I used the gym on aft deck 9 - dumbells, benches, weights machines and aerobic machines, fine for keeping fit. The weather - late April to mid May, sun shine, wind, rain at sea but not on the excursions, and cold. Snow overnight early hours of saturday 4 May 2019 sailing from Copenhagen to Stockholm. People wore fleeces, padded jackets and goretex outer layers. We had a terrorist alert for Stockholm requesting that nobody bring packages from unknown people on board. Security whilst embarking in Stockholm was tighter. We would visit the Baltic again on a cruise but maybe not for a few years as we want to see different areas of the World. Read Less
3 Helpful Votes
Sail Date: April 2019
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I ... Read More
Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I had terrible Food Poisoning after having Scrimp soup. The Medical team didn't seem interested, they just sent up some Paracetamols, which they promptly charged me for. Then whilst I was in bed recovering they wanted to send in chemical cleaners to the room. I was told that other's went down with this same Food Poisoning by someone on the ship, but Cunard are now denying this and putting it down to Novo virus. It was Food Poisoning! It took me weeks to recover. Also, my companion on the ship had a terrible reaction to the shower gel. He couldn't see out of one of his eyes and he looked like he'd been in a boxing ring for days and done 6 rounds. They couldn't have cared less about that either. Although the food made me ill the waitress at our table was delightful and the service from her and her colleague was excellent. As well as this there was an awful smell of sewage coming up through the sink in our room. The carpets were dirty in a number of places too. I don't know how they can call this 5 star? I'd been on this ship before, but it has gone down hill. Go on a cruise with another company, the Customer Services with this one are rubbish when you have a problem. Read Less
1 Helpful Vote
Sail Date: March 2019
This was our first sailing on the Victoria and it really is a most impressive ship . We had booked Balcony Club as we prefer the availability of dining when we choose . Shortly before leaving we upgraded to Princess Grill and considered ... Read More
This was our first sailing on the Victoria and it really is a most impressive ship . We had booked Balcony Club as we prefer the availability of dining when we choose . Shortly before leaving we upgraded to Princess Grill and considered the larger suite and good sized balcony well worth the extra cost . We were not , however, impressed by the Princess Grill dining room . It is large and caters for well over 100 people and is thus not an intimate venue . It compares unfavourably with the Club Balcony on the Elizabeth which ( on our earlier cruise) only catered for about 50 people . The waiters ( dedicated to a group of tables ) were polite and charming and very willing to please but on occasion did not notice when the plate was not as ordered. I could not fault the menus – 5 courses for Dinner and Lunch . We don’t have hearty appetites and never ate lunch there preferring to use the casual Lido restaurant where there was always a large range of different types of food where we could “graze” from the self service buffet . Even though we had the onboard spending allowance ( much of which was taken up by the automatic daily charging of staff gratuity charges of $27 ) I found the wine pricing exorbitant. In the restaurant a bottle of Cloudy Bay, Sauvignon Blanc had a basic price of $40 which was not too bad seeing that , tax free , in the UK it would be about £20 (c $26 ) . However a corkage charge of $25 was then added and ,on top of that , there was a service charge of 15% bringing the total up to $ 74.75 . I refrained from any further purchases there . Quite a number of people to whom we spoke also complained about drink pricing policy on the ship . The air conditioning throughout the ship was set low This was affecting the ladies, especially as they had to dress accordingly . A number complained that they had been unable to wear dresses which had been brought especially for gala nights . Perhaps this was a factor in the ship seeming deserted after 10pm . People were more comfortable in their suites. As regards the excursions we found these to be very well organised by Cunard staff as far as getting us off the ship was concerned but they varied in quality from place to place just as was mentioned in Cunard’s publications . They are dependent on local companies whose employees seem often to be students doing casual work . For example , in Mauritius , we had an early start one day and visited a charming old French colonial villa where we were given a bottle of water and offered a couple of very small deep fried battered vegetables . We then drove a long distance to an old sugar plantation factory which had been converted into a museum dedicated to the local spice industry. Here we were led around every section which , because of the time involved in slowly following other groups of visitors, we found intensely boring . It was over by around 2pm and there had been no allowance for lunch and we still had another town to visit . What was annoying was to find that the factory had a very pleasant outdoor café facility of which we were totally unaware and unable to use as we were then driven off for another 2 hours unfed, and with no opportunity of buying a snack anywhere , until we returned to the ship. Our cruise was part of the Victoria’s World Cruise and covered Singapore to CapeTown . When we boarded it was clear from the amount of coughing noted that there was a “bug” in situ . This was clearly recognised by the Medical Centre which had a prominent notice saying that they did not prescribe antibiotics for this bug which they said was a Cold/Flu infection . They admitted it was virulent and could take up to a month to clear completely . My wife caught this after a week aboard and was prescribed only basic cough medication and paracetamol. She saw the doctors twice and , it not improving , was then told that that was the only medication that they could/would prescribe . Her condition worsened and , when we disembarked in CapeTown , she immediately saw a doctor who diagnosed acute bronchitis and prescribed strong antibiotics and steroids and certified her unfit to fly ( we were due to leave 3 days later and this had to be extended by a further 3 days ) . We thus incurred considerable extra cost and had no opportunity of making the most of our time there . Regarding the entertainment (in the magnificent theatre) there were very good lectures during the day e.g. antiques , topical history and politics and regional cuisine but we found the evening shows and performances mediocre . All in all this was a rather like the proverbial curate’s egg – good in parts . For us however it was a disappointing cruise . Read Less
7 Helpful Votes
Sail Date: March 2019
After a great cruise on the Queen Mary in 2017 we had great Expectations of First Class service on Queen Elizabeth in March 2019. Our cruise from Melbourne started poorly with a Cunard Computer glitch at the Port check in causing long ... Read More
After a great cruise on the Queen Mary in 2017 we had great Expectations of First Class service on Queen Elizabeth in March 2019. Our cruise from Melbourne started poorly with a Cunard Computer glitch at the Port check in causing long delays. In fact as we boarded the crew were in their life jackets directing all passengers to their muster stations for our safety drill. Obviously they were leaving on time no matter what. Anyway these computer problems do occur but we missed that welcome aboard photo, the officer’s greeting and the champagne. Not to worry we were on the Queen Elizabeth heading out of Port Phillip Bay heading for New Zealand on a 12 day cruise with one of the best ships on water. Generally the waiters in the Lido Dining Room were just not interested in providing service to their guests with avoidance of eye contact and little interest in meeting our needs. At Britannia Dining Room the service was improved but still it was no better than that of a café . Drinks service was appalling. On day six they ran out of scotch in the dining room so served Jack Daniels without asking if OK. Bourbon is not Scotch. Despite all bars on the ship having plenty of scotch (one had 31 bottles) the waiter said he could not borrow or restock and we would need to ask head office why not? Really? Our table of ten ordered 4 bottles wine throughout the cruise with 3 of them out of stock. These were all listed on their wine menu. Food was Ok with rather small portions and limited selection and variety compared to previous cruises. Drinks service at the Golden Lion Pub was very slow whether they were busy or not. Staff seemed disinterested in good service. Plumbing issues began on morning one when our toilet would not flush. Maintenance responded after my 2nd call adjusted something and it worked. Great til morning three when same problem same result after my 2nd call again. Morning four Toilet won’t flush. By now we are “Not Happy Jan “so again after my second call maintenance arrives and I indicated you can’t just keep adjusting this thing every day or we will have to move. He pulled the whole thing apart found the component that was faulty and surprise surprise it was fixed for good. Happy with the outcome but we did not need three goes to get that result. I am sure this is a regular problem so they will be aware of what needs to be done. On morning eleven toilet would not work but neither did the water supply. Seems they had a main water pipe burst and the entire ship was without running water. To be fair these things happen I guess but I got the impression this was not the first time. Anyway the Casino, Shops and many Staterooms were flooded as this occurred during the night. We were without running water until 9.30am just as Captain Simon Love had announced at about 8am. The flooded areas had poker machines and tables in pieces trying to dry them out before the next cruise that started the next day. We did speak to some guests whose rooms were flooded and the crew were helping dry out their clothes and belongings. Our Stateroom Staff were very efficient and friendly. Our room was in good condition but the balcony was in need of rust treatment and painting roof and rails. It doesn’t make it appealing when it looks grubby. We found the entertainment nightly was very good with entertainers of high quality well presented. Well Done! The Thermal Spa and the Gym were very well equipped with helpful enthusiastic staff. Well done! Ports of call were good with even a tendering port Akaroa being not problem at all. Cruising through Milford Sound was a highlight with an onboard commentator who gave great descriptions of the entire area with the Captain and crew placing the ship perfectly for viewing throughout the ship. Well Done! In summary we found the ship was as expected with good facilities and décor but the service and staff are letting the Cunard Experience down badly. Read Less
8 Helpful Votes
Sail Date: March 2019
Apart from having to queue for 90 minutes to check in due to Cunard computer crashing several times, the cruise was everything we expected and more. There was a bottle of champagne waiting in our cabin, robe and slippers supplied and ... Read More
Apart from having to queue for 90 minutes to check in due to Cunard computer crashing several times, the cruise was everything we expected and more. There was a bottle of champagne waiting in our cabin, robe and slippers supplied and lovely toiletries and the beds were so comfortable. There was plenty of choice in Lido restaurant for breakfast and lunch and dinner in Britannia restaurant was excellent for quality, choice and service. Golden Lion pub served excellent British food for lunch, the Atlantic cod, chips and mushy peas were a favourite. Afternoon tea served in Queens room by waiters wearing white gloves was an experience. There was plenty of activities to take part in if you wanted to and plenty of seating if you just wanted to read. We took up the offer of 'book inside cabin and get free upgrade to balcony'. However it was not used very much as the weather got quite rough crossing the Tasman Sea and travelling down the east coast and round to Fiordland, so unless the same deal offered next time, an ocean view would suffice. Definitely recommend this trip to New Zealand. Read Less
3 Helpful Votes
Sail Date: March 2019
We chose a 3 night Sydney - Burnie - Melbourne cruise as a sampler and introduction to Cunard cruising. Embarkation was reasonably painless. We arrived a little earlier than the allocated boarding time and was told to board anyway. We ... Read More
We chose a 3 night Sydney - Burnie - Melbourne cruise as a sampler and introduction to Cunard cruising. Embarkation was reasonably painless. We arrived a little earlier than the allocated boarding time and was told to board anyway. We dropped off bags, queued for about 15 minutes and then found ourselves on-board. Finding our cabin was easy as we were escorted by our cabin steward who did a good job of explaining our cabin facilities. The cabin was comfortable and clean, though no larger than what we've previously experienced. Power is via British and American sockets, which is no problem, but there were no USB sockets. The bathroom was small but everything worked as expected. The bed was comfortable, but I found the pillows too soft. A nice touch was a complimentary bottle of sparkling wine on ice in the cabin. As a tip for Cunard though, next time source a wine that is drinkable. Two lunches and breakfasts were in the Lido buffet. As a buffet, the food was reasonable quality with a good variety. Shouldn't have to pay extra for espresso style coffees though. One lunch and dinners were in the Britannia Restaurant. This was disappointing. The food was no better than a reasonable RSL club bistro. The service was reasonably attentive though a little hit and miss. After our first night's dinning I found myself with someone else's keycard. This was quickly fixed up at the purser's office and provided a lesson to check the card after purchases. A highlight of the food experience was the high tea, which we experienced on our second day. Being our only day at sea, it was very popular and the overflow ended up in the Britannia Restaurant. The tea (or coffee) was plentiful and hot, the food, sandwiches, scones and sweets, were spot on and the service was attentive. Drink prices were on the expensive side, especially once you remembered to convert from USD and add the gratuity. Being Australian, gratuities, and tipping in general is a pain. If it is part of the standard or expected cost, just roll it into the overall price and be done with it. Then we can decide to tip if we feel the service deserves it. Overall though, the service was good. We didn't take in a show but did experience some of open the entertainment on other nights. The bands were what you would expect and reasonably entertaining. We took in a talk by a historical expert regarding WWII Japanese hold-outs (refusing to surrender after the war) in the Pacific. I found this interesting as I enjoy the historical aspect, but it wasn't to my wife's taste. My wife though did sample the shopping, fortunately without much success. Our one port day was in Burnie, Tasmania. This a good, honest working town, but not a very inspiring cruise destination, especially as it was a public holiday and would have been completely dead if it weren't for hundreds of cruise passengers wandering around looking for something to do. There were very few cafes and you couldn't even have a beer and lunch in a pub as they were all closed. At least the mayor was there to greet us when we came down the gangway. We didn't do any organised shore excursions, but my sister, who was part of our cruise group, did, and enjoyed the Cradle Mountain excursion. Overall, the ship had a decor in keeping with it's image and wasn't overcrowded. We weren't disappointed, but now feel we've done the Cunard experience and probably won't be sampling it again. We are going on a longer Oceania Mediterranean cruise later this year. It will be interesting to compare that experience. Read Less
6 Helpful Votes
Sail Date: March 2019
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was ... Read More
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was pleasantly surprised to be let on board immediately. Embarkation was a breeze. To keep this review brief I will deal with the disappointments. I expected more of the food. It was very ordinary and at breakfast only one person was doing personalised egg choices. We gave up. Cheapest bottle of wine - $48 USD which equated to almost A$70. Toilettries were never replaced even after asking 3 times. In fact the steward was only seen three times and it was very poor service. Finalising of account queue on the last night. Both my partner and everyone in the queue were furious at the wait time with 2 people serving and another desk free being payment for tours with nobody at it. People eating at 8.30 pm session had to wait till 10.30 to see a show lasting sometimes till 12. My partner would have loved a tour of the ship's history perhaps as a speaking or walking activity. We spoke to others who agreed. It was both my birthday and our anniversary and there was no provision or opportunity/acknowledgement for anything special as with other liners where a sign and balloons are put on your door or they bring out a little cake to your group dinner table (sounds trivial and not that I wanted to be centre of attention but if it's a special occasion, it always goes down well). When I enquired about this they advised I should pay for the specialty restaurant or purchase one of their expensive gift packages. We did not go on a shore excursion with the ship as most were booked out and were quite expensive. We went on a private tour and it was the highlight for us. It was a public holiday in Burnie but as the operators were locals they knew all the places to go. We were stressing before we went as to how formal the gala dinner would be, what to wear and how this would be presented. It was over-rated and nothing special was done. On the positive side - room was comfy, smooth sailing, nice surprise of a bottle of bubbly in the room, entertainment good, good guest speaker talks, impressive fit out of ship and we particularly loved the bar near the theatre (can't think of name) where the meals there were better than most restaurants and were free with such a great atmosphere and we found the staff here to be the most welcoming and engaging of all Happy it was a sampler but wouldn't go again.. Read Less
5 Helpful Votes
Sail Date: March 2019
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick ... Read More
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick on-boarding, good service on dock, ordinary service on-board Had to visit the purser couple times and had to wait 30+ min each time. Whenever i walked by, always a queue. No such queues at tour desk where you need to pay for tours.On last night went there to pay bill and only 2 on desk. All waiting complained incl 2 poor souls who were locked out of cabin but had to wait for new keys with those waiting to pay. Issues in cabin - see below. It was very disappointing I wouldn't go on Cunard in Oceania again (but Med yes) , though my wife did enjoy, even with the issues. Read Less
3 Helpful Votes
Sail Date: March 2019
As part of a HoA package from DRW to SIN. Embarkation in DRW was a fiasco as 3hours after boarding we had to disembark to retrieve our passports from immigration, only to be immediately taken off us by a member of crew in the terminal. The ... Read More
As part of a HoA package from DRW to SIN. Embarkation in DRW was a fiasco as 3hours after boarding we had to disembark to retrieve our passports from immigration, only to be immediately taken off us by a member of crew in the terminal. The terminal was also full of people wanting tax refunds with no clear delineation of which "queue" was which ! Mind you we never needed a Chinese visa, another smart move by NT politicians! Balcony cabin was quite good, 5124. although the tenders were directly below the balcony which obstructed the view a little. Half bottle of champers was appreciated, gave a false impression of what was to come such as paying for a nondescript bottle of Australian water. Samsung TV was a smart TV, however, nobody on board smart enough to fully use its technology, eg., no bill display, no menu displays, no details of going ashore, nada ! In fact the secretariat generated piles of expensive heavy glossy paper, must do wonders for fuel consumption. No welcome aboard at DRW or cocktail invitation, in fact the only welcome aboard was when we returned to the ship in HKG. HKG arrivals also received invites, we did not. Major interest appears to be "Dress code" when what you really want to know is where do we need a tender. There were several "Gala h" evenings for which I wore my Galah tie !!. Had to wear a jacket in the Britannia restaurant. Food, service was excellent although several spelling mistakes on the menus & the Sea Brass, aka Bass, provenance was always from the last port of call, amazing how these Bass get around. Bottle of house red, which was from a good vintners in London, ended up at US$40 a bottle ! We found the Lido cafeteria most acceptable, as always pick your times, avoid 1pm. If you have a "see food" allergy it could be a problem, I see food & eat it ! The answer is to use room service for breakfast at least. Amazingly no extra charge, always arrived on time but often with elements missing, no QC on the trays going out ? Saving grace was the pub which served excellent lunches (no extra charge) with Guinness at US$6.90 a pint. Never bothered with the so called "speciality" restaurant, especially when you see the cover charge. Was neither fish nor fowl & did not offer anything special. One day out the Royal Arcade liquor store had a special so eg 2litres of Famous Grouse for US$42, which kept us going to SIN. All this kerfuffle about taking alcohol onboard is rubbish. We took a bottle of champers in carry on & our bags contained 1 litre of Plax mouthwash which had changed colour, funny that. If your bags are correctly labelled they are whisked away through the x-ray by the handlers Excursions, aka a necessary evil in some places. Nha Trang return to ship was a catastrophe with all the tour buses returning at the same time with just one tender in operation. Enormous queue of people, mostly open to the elements, until someone at least told bus drivers to keep passengers on board with the AC on. Reason given that only facilities for one tender were available. Appears to be a normal problem otherwise how come there were staff distributing cold towels & water? Disembarkation in SIN was a breeze once you eventually got off as the port staff had bags clearly defined by tag & colour, beats BNE hands down. In conclusion, if you are loaded, don't mind spending hours for something to happen when going ashore & into all the social climbing bling then no problem. Otherwise we shall stay with P&O which has a much more egalitarian approach. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this cruise to visit Vietnam and Hong Kong and finish with a stint in Singapore. this segment was 22 days. - we were medically disembarked on day 18. Please read on to the Cunard Cough Embarkation was so smooth and took just ... Read More
We chose this cruise to visit Vietnam and Hong Kong and finish with a stint in Singapore. this segment was 22 days. - we were medically disembarked on day 18. Please read on to the Cunard Cough Embarkation was so smooth and took just minutes. The Cabin 8114 was clean, comfortable and the steward wonderful. Dining in the Lido Buffet offered a wide variety of choices of excellent food. Unfortunately the furniture in the Lido needs a very good clean and the chairs were very grubby and the salt and pepper shakers were the main source of germs. The main restaurant was very disappointing. The offerings were average at best and the service was not up to the food and service standard that we experienced on the Queen Elizabeth a few years ago. Mock cream was offered with desserts. MOCK Cream!!!!! when you can get fresh whipped in the Lido buffet - that was not logical, fine dining Vs buffet and we got mock cream. Might sound picky, but the rest of the food followed suit. The entertainment nightly and offerings during the day were very good. Excursions were well managed, Tender ports took forever to get off, so get down early if you are doing a self-tour as these leave after the excursions. MEDICAL CENTRE - excellent service for all those who became sick, and those with the dreaded CUNARD COUGH. Yes, it has a name, This cough is a virus and was rampant on our cruise. It put too many passengers in sick bay and resulted with us getting pneumonia and having to leave the cruise early to get specialised hospitalisation and treatment. Many passengers didn't like getting treatment on the ship as their travel insurance was not top notch and they didn't want to pay, therefore they coughed and coughed and gave it to many others. The doctors and medical staff we give 1000%, we would not be here writing this without them. Yes our travel insurance paid up but we were very honest with them and took out extra and got their approval to cover pre-existing conditions. Would we go again - no, we felt the overall standard on this cruise was not what we enjoyed a few years ago, and on review we will not take the health risks. Read Less
8 Helpful Votes
Sail Date: February 2019
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, ... Read More
We are in our early 60's and fit and healthy. The Cunard line represented to us elegance, fine dining and an association with the Grand Queens of the Sea. Though there were some good points to the ship including the Common Areas, the Afternoon Tea, Library and some entertainment, the rest of the experience left a lot to be desired. We were in Cabin 6123 Starboard with balcony. We were assigned Britannia early seating. The main food options available are the Britannia Restaurant on Decks 2 and 3 and the Lido Restaurant on Deck 9 which is the main outdoor activity Deck on the ship. The Lido has very poor quality food - think Cafeteria style - with little flavour and no fresh produce, only cold storage items. The Lido restaurant itself looks like an Aged Care Facility with boring pastel shades and Ikea style furniture. The Grill bar out near the pool area again has no decor - just a plain service counter with precooked burgers and battered fish, but mainly batter, available in hamburger buns - just awful. The Britannia Restaurant is the formal dining offering where jackets for men at Dinner are mandatory and where waiters and a Sommelier in attendance. The menu changes daily but hardly any of the dishes were recognisable as chef quality. Some of the dishes were a mystery with the most ridiculous additions that did nothing for the hero of the plate - either fish, lamb or beef. What is the Head Chef thinking? We brought on board our own wine from Australia as we had the foresight to check out the wine prior to boarding. This was a good move, and though we paid $20 US for every bottle opened, at least we got to drink good wine at a reasonable cost. Our sommelier, Roberto was excellent and had a thorough knowledge of wine and his service was impeccable - thank you Roberto. All drinks are expensive on board the ship and you pay in US dollars - add to that a 15% surcharge plus gratuities every day. We did eat at The Golden Lion a few times, and the pub meals were good and at a standard of most pubs in England. The Daily Programme was nothing short of tedious and repeats of the same thing every two or three days. Think trivia challenges. The Gala Evenings (7 in 24 days) were of no consequence. We all put on our finery, went to dinner, went to the show, then came back to the Queen's room and watched a dozen or so of people on the ship who could ball room dance - there was no allowance for any type of other dancing as the floor was taken with Fox Trot, Samba etc. with couples swirling around the whole dance floor. Why have a Ball? Nothing was done to include the 90% of guests in more modern dancing or being part of a 'ball atmosphere". There was dancing in the Yacht club. However, this venue was as dead as a door on the few occasions we visited. 'Under 30's' are scheduled for 10.30 pm (the only under 30's on board are crew) and there's a disco on from mid-night. A 'Beatles' band joined the ship for the remaining 4 nights with the band playing in the Queens Room on the last night and everyone got up and danced and had a great time - the only one night throughout the duration of the 24 days. The lectures - some were interesting and others were terrible - a right royal buffeting of Princess Anne, and World War II British lectures on how the war was won (don't mention the war!) with over 350 Germans on board - goodness know how well that went down with the Germans.... The ship has apparently had an upgrade, but you were hard pressed to tell. We spent a large amount of time on the back verandah near the swimming pool and the condition of the decks, pool surrounds, and rusty areas needs to be attended to immediately. At times, the belching of the smoke from the funnels created great piles of soot deposits which spoilt our clothes and left us covered in black spots - unhealthy to be inhaling too... The windows on the ship always seemed to be dirty so if you were sitting in the Britannia looking out to sea, there were rust and salt encrusted streaks in your vision. The Tender service process was terrible. We managed to finally get ashore at the Whitsundays at quarter to twelve after having milled about in the Queens room with hundreds of people waiting to be called for the Tender. People who had booked tours that day, ended up not doing a different tour because of time constraints. The same process for every Tender port ensued and although there was some improvement in the process, the queues and delays were very frustrating. Oh, and to top it off, and notwithstanding the crew's best efforts with hand sanitisers, a flu like bug went through the ship which had people coughing incessantly. Difficult to stop once it starts. Perhaps food handling in the kitchens needs tighter control given we observed on one occasion when the kitchen doors were open one of the 'chefs' coughing into his hands then handling food without washing and sanitising his hands. Read Less
3 Helpful Votes
Sail Date: February 2019
We thought we were going on a luxury cruise holiday. The ship needed an update. We were promised first setting of evening dinning for health reasons but we did not get this. When spoken to Maître-de & Purser this was denied and not ... Read More
We thought we were going on a luxury cruise holiday. The ship needed an update. We were promised first setting of evening dinning for health reasons but we did not get this. When spoken to Maître-de & Purser this was denied and not available to us. Some of the service staff looked and acted as though they didn't wish to be there. Disembarkation in Sydney treatment by Customs very unpleasant experience if you triggered the metal detectors. we were very disappointed with the whole cruise. Bar staff were very good chatty and always had a smile Room was serviced daily but when looking for something I dropped found a cigarette butt under the bed and a bottle top behind the sofa. No top sheet on bed and bed linen was not changed at all over the entire 10 nights. Mini bar was never refilled from day 1 Any of the entertainment was to loud and hard to hear correctly. Staff could not always be understood with broad accents. Read Less
Sail Date: February 2019
Since we first started cruising, about 4 years ago, we always wanted to try Cunard and see what the real difference was at this level of cruising. This was our 15th cruise so we have a few ships to compare it to. First impressions were ... Read More
Since we first started cruising, about 4 years ago, we always wanted to try Cunard and see what the real difference was at this level of cruising. This was our 15th cruise so we have a few ships to compare it to. First impressions were amazing. Gorgeous decor, lovely stateroom, beautiful rooms to relax in, we were very impressed. On sailing might, we went to the Verndah restaurant which was first class, even the following night in the Britannia dining room, the food and service were top notch as was the first couple of shows that we went to in the main theatre. At this point of the cruise this was 'best cruise ever' material. Then we came to Sydney and 1700 people disembarked, with 1700 new people embarking and for what we could see a lot of first time cruisers, getting the chance to experience Cunard at a reasonably lower cost, given that this was only a 5 day cruise, to Tasmania and back. The whole vibe of the ship changed, people were older loud, rude and obnoxious, the English Pub was always full, so Trivia was standing room only, the buffet was full and almost impossible to get a seat there for breakfast. There were many old people with scooters and walking frames. I have never seen people with walking frames on a disco floor, but I guess there is a first time for everything and good on them for giving it a go! We really were ready to disembark after 9 days, a first for us. All in all QE is a beautiful ship with first class food and service but maybe it's that we are just not old enough. Read Less
3 Helpful Votes
Sail Date: February 2019
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage ... Read More
We booked a 50 day cruise with Cunard Queen Mary 2 primarily to visit Petra, Rome plus about 20 other countries. The cruise departed Feb 23 from Shanghai to April 14 in South Hampton. While boarding in Shanghai, I was bumped by a luggage handler and my knee was scratched. The scratch became infected by Feb 27 and I had to take antibiotics for the whole cruise, so we never saw any of the sights we intended. After the cruise, we submitted our claim to a Cunard cruise claims adjuster because I needed to continue antibiotics April 15 to June 12. The Cunard claim adjuster gave us a runaround and distorted facts to avoid paying any fair compensation. I wrote the President of Cunard asking to be treated fairly in compensation, and were emailed in return indicating since we purchased our cruise in the USA he could do nothing! I wondered why they are marketing in the USA if they cannot treat folks that book in the USA fairly in compensation. I must say the Cunard medical staff is excellent, but their onboard antibiotic selection is limited. The exercise facilities are limited for a person with a knee infection caused by Cunard. The pools are beautiful and clean, but someone with a leg infection can not use the pools or hot tubs. From the stern from the 11th floor or above, one can see 3 pools on 3 different levels. Dining room food is limited quality but good variety; and deserts are for a European palate. With my leg infection we were forced to do things we normally would not do, viz. painting, read and gamble. The casino has really nice folks working there and the odds aren't bad as my wife and I bot one several times. The art classes or lessons was a fantastic experience. On level 2 at the pursers desk or level 3 at the shops the central foyer is a classic 0 the flowers display is the nicest we have ever seen on any ship. Read Less
9 Helpful Votes
Sail Date: February 2019
We started as a cruise of a lifetime and ended as a demotivated disaster. This once great international liner is now a British floating holiday park, There is a ghost like senior management team only ever to be seen fraternising ... Read More
We started as a cruise of a lifetime and ended as a demotivated disaster. This once great international liner is now a British floating holiday park, There is a ghost like senior management team only ever to be seen fraternising with Grills guests and drinking wine. With the distinct exception of Captain Wells who seems now to do the job of Cruise Director and Hotel Manager as well as his own. In 34 Nights I only saw 4 Shows and 2 bumpers involving the singers and dancers. The rest of the evenings were guest entertainers of which only 3 were of a standard expected of QM2 ,the rest were not even suitable for my local village hall. I suppose not surprising as the whole feel of the entertainment was that of a holiday park. Who is booking this holiday park drivvle. No entertainment outside the sailaway party was more of a wake than a party with the so called band finishing their set before the ship had gone anywhere. The cruise staff who were not even upto holiday park standard spent most of their time chatting to each other and photographers rather than guests.Once again no senior management to be seen ALL SAID THIS IS THE WORST CRUISE I HAVE EVER BEEN ON. This once great elegant liner is now Haven holidays at sea. Read Less
3 Helpful Votes
Sail Date: February 2019
This was our first cruise - three nights Melbourne-Burnie-Sydney. Unfortunately the first impression was a negative one of just over an hour in the queue to board. Apparently everyone (several hundred people) had been told to arrive at the ... Read More
This was our first cruise - three nights Melbourne-Burnie-Sydney. Unfortunately the first impression was a negative one of just over an hour in the queue to board. Apparently everyone (several hundred people) had been told to arrive at the same time of 12 noon. We were standing in a slow moving queue like cattle. Very poorly organised and managed. Once on board we were seriously impressed by the beautiful decor and high quality throughout the ship. Our Balcony Stateroom (category BA) was more than we had expected. Our Stateroom 5110 was a disabled accessible cabin with far more space than the regular ones in this category. Our balcony was large enough to hold two banana lounges and two chairs! Meals were generally high quality with plenty of choices, especially in the Britannia restaurant where we took dinner each night (early sitting). Service in that area was a bit hit and miss however. On one occasion the next table had their second course before we got our first. On another night we had to ask twice for the wine list. We enjoyed lunch in the Golden Lion pub and had two other lunches at the Lido buffet. The Lido was just ok, salads in particular were extremely plain and unimaginative. Room service breakfast was mixed - lovely scrambled eggs with sausage and hash browns but a really basic and tasteless fruit salad. Toast was also tasteless. I suspect the sliced bread had been frozen but rolls and scones seemed to have been freshly baked. Breakfast in Britannia was excellent however, although on the sea day with everyone on board it was rather slow. The Royal Court Theatre put on two good shows (the house singers/dancers plus a Beatles tribute band) but you had to be early to get seats, especially if you wanted to sit with friends. We really enjoyed an art lecture and a talk by a cinematographer about the Titanic. Drink prices were on the high side of reasonable but internet pricing was extortionate. At about A$1 per minute we decided to go without, which did us no harm but meant we had a pile of emails and texts when we docked in Sydney. No tissues in our stateroom. As first time cruisers we were very surprised that we had to put our luggage outside our room the night before arrival. Had we known this we would have taken an airline carry on bag for use in the morning. Overall a terrific experience but with a few shortcomings that would not be hard for Cunard to address. Read Less
5 Helpful Votes
Sail Date: February 2019
Being Cunard we expected something better that Holland, Princess and Royal Caribbean but we were disappointed. We booked some months in advance and requested the early dining @ 6pm but found we had been allocated 8:30pm. No good for me ... Read More
Being Cunard we expected something better that Holland, Princess and Royal Caribbean but we were disappointed. We booked some months in advance and requested the early dining @ 6pm but found we had been allocated 8:30pm. No good for me with gastric reflux issues. We saw the Maitre D' who was disinterested but put us on a waitlist of 2 pages of other people. This meant we ate in the Lido Buffet for the first two nights - the food was typical cafeteria food and nothing special. After 2 night of poor food we complained to the Purser that we didn't book the QE for poor quality food. Next day we were given the early dining. We joined in Adelaide but 2 people on our table joined in Melbourne and had only booked 3 days before and were given early dining - pathetic. TV picture quality in Balcony room 6119 was poor, given that we were cruising in Australian waters there were no Australian channels for news. At the time we had bush fires in TAS, NSW and floods in QLD and parliamentary chaos federally and in NSW so news would have been nice to hear. The shows were excessively loud, even with ear plugs and pretty boring. Service in the main Dining room was very good once we got access to it. Service in the Lido buffet was not good, especially if you were old and with a walker (not us). We helped an old lady get a glass of water because none of the staff would and she said she had to get only a half-full glass because it would spill carrying it back on her walker. A couple of the lectures were interesting 1. Lowry the painter and his stick people paintings; 2. RAF pilot and his experience of being shot down in the 1st Gulf War and being captured. In addition there were water colour painting classes which were very helpful. On shore tours were the usual price of most cruises but there were some interesting ones. Read Less
3 Helpful Votes
Sail Date: February 2019
Last year we really enjoyed a 14 night Baltic cruise on Queen Elizabeth in a Princess Grill room. Decided to try the Queens Grill on this short cruise and regretted the decision to move up from the Princess Grill. The Queens Grill room was ... Read More
Last year we really enjoyed a 14 night Baltic cruise on Queen Elizabeth in a Princess Grill room. Decided to try the Queens Grill on this short cruise and regretted the decision to move up from the Princess Grill. The Queens Grill room was larger but didn’t provide a significant upgrade over the Princess Grill. The Queens and Princess restaurants have the same menu and waiting staff rotate through the range of restaurants so there was no upgrade there. The menu in the Grills restaurants is very conservative and quite bland but the waiting staff were excellent and dealt very well with some very rude passengers. The singers and dancers currently on the Queen Elizabeth are much better than the previous group and the entertainment was really good on this cruise. The room staff, waiting staff and other service staff were very good but the security staff who manage the port disembarkation/embarkation were awful and on a number of occasions were rude and overly officious with passengers attempting to get on or off. The things that annoyed us with the earlier Cunard cruise, very expensive Internet and the gratuity/service charge gouging, haven’t changed and we’ve decided we won’t travel with them again until this is improved or they are offering free gratuities and Internet. Read Less
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