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Sail Date: December 2014
What a lovely way to spend Christmas and New Year's Eve. Out first time with Cunard but definitely will not be the last. The ship is magnificent, (bit warn in places) stateroom more than adequate and we found the staff to always be ... Read More
What a lovely way to spend Christmas and New Year's Eve. Out first time with Cunard but definitely will not be the last. The ship is magnificent, (bit warn in places) stateroom more than adequate and we found the staff to always be pleasant and more than helpful. Dining room experience was up and down but fortunately we shared a table with excellent company which took away from the pain of poor service. Did not see any of the artists or night time entertainment as we thoroughly enjoyed the entertainment in the Golden Lion and ballroom. Pub lunches were excellent as were the trivia quizzes. Excursions are overpriced and we did the snorkelling with the turtles in Barbados which we were very disappointed with. I may be bias having spent many years living in the U.K. But this trip is high on my list of very memorable holidays. Read Less
Sail Date: December 2013
Our small family scheduled this trip almost a year out, never having been on Cunard before. We then travelled on Cunard in September 2013, however it was too late to cancel this cruise and get our money back. There was a long traffic line ... Read More
Our small family scheduled this trip almost a year out, never having been on Cunard before. We then travelled on Cunard in September 2013, however it was too late to cancel this cruise and get our money back. There was a long traffic line getting into the embarkation area in Brooklyn. When we did enter the terminal, a blond middle aged woman directed us into a line. We waited patiently while she started yet another line which moved much more quickly. Finally, after standing in a hot terminal for over an hour in our winter clothes, I spoke with a supervisor named Fran who explained that the monitors in our area were not working properly. Um, perhaps take charge and redirect the line. Unfortunately, this indifferent service was indicative of the entire 12 day cruise. When we ate in the Britannia DIning room, main seating, table 100, for the first two nights we had an extra chair at our table. No one appeared to eat there and it impeded conversation with our table mates. Twice I asked to see the maitre'd about having it removed. This is true: I was told he was too busy! I then went to the Purser's office (Cunard guest relations) and put it in written request to see him about the chair. Also true: I NEVER RECEIVED A RESPONSE. Toward the end of our cruise the maitre'd appeared at our table to ask how things were. He did not mention my previous request. I asked about more of a selection with regard to vegetables and said that our vegetables had not come that evening. He seemed put out to have someone actually request something from him. Our vegetables came with our coffee. Three people were served and the waiter left. We had to call him back to serve the remaining people who wanted vegetables. The wait for a sommelier was long. Service was lackluster. She seemed over worked. The staterooms were ok. Our steward left a room service tray outside on the balcony overnight. Seemed a bit lackluster again. I had to ask for more soap and a clean robe. The saving grace was/were our dining companions who were lovely. On December 27 2013 the trivia person/entertainment staff gave a wrong answer. We looked it up in our Almanac and spoke to him about it. He was kind but did not seem to want to know additional information about his professional area. The ship held various celebrations for the Christmas holiday. All were well done, especially the Christmas caroling. We took one excursion which was the Nevis sail away. The day was lovely. I spoke with the crew and mentioned that they could chafe the music played to be more in tune with the composition of their guests (puns intended). The crew was great. We ate in the Golden Lion at lunchtime on New Year's Day. The staff was so 'off' that day. We had to ask for service (my husband went up to the bar to ask for a waiter or waitress to come over) and then still waited. I saw an older couple voice their frustration to the staff. Although it made me uncomfortable, I had to agree with them. The service that particular day was appalling. Cunard should be ashamed. We were staying on the ship until Southampton but changing rooms. I checked on this periodically, being anxious about Cunard's lack of professionalism. I was told twice that housekeeping would move everything for us except what was in the safe. I was also told the new room keys would be delivered the night before. The morning of the change of course no new room keys were delivered. I called the Purser and was told to come down and get them. I asked for them to be delivered, as promised. I was told that they were too busy but would deliver them when they could. After 2 hours I went down to the Purser myself to get the keys. There I was advised to pack up everything in the room except what was on hangers in the closet. What a rush to pack! The review will continue as we change to Queen's Grill for the crossing. Read Less
Sail Date: December 2010
We sailed on QM2 from New York - Caribbean Cruise 8 December. We had previously enjoyed the exact same cruise in 2008 and we were unpleasantly surprised how things have changed for the worst. The 'Carnival' accountants have ... Read More
We sailed on QM2 from New York - Caribbean Cruise 8 December. We had previously enjoyed the exact same cruise in 2008 and we were unpleasantly surprised how things have changed for the worst. The 'Carnival' accountants have obviously been hard at work and it shows. The service was inferior with many 'new' staff. We were told that most experienced staff had transferred to the new Queen Elizabeth. The price of drinks/wine was scandalous and the quality of food was below par. The Kings Court restaurant on deck 7 was abysmal and was nothing more that a cafeteria and a 'slop shop' with long lines of people everywhere. The 'al la carte' evening dining within the Kings Court' i.e Lotus, Chefs Galley etc were all block booked by people at the start of the cruise so it was impossible to dine elsewhere in the evening other than our allocated table in the Britannia restaurant. The evening entertainment was absolute rubbish with a third rate comedian and a fifth rate ventriloquist, whilst the Cunard singers/dancers were boring and repetitive. One of our supposed island 'stop offs' at Grand Turks was cancelled, which meant we had and extra day at sea. We also discovered that many American passengers, and some upgraded to 'balcony cabins', had in fact only paid $500 per person. When we got back to NYC 19 December, we found that our BA flight had been cancelled owing to the snow problem at Heathrow. BA put all the Cunard passengers up at the Marriott in Brooklyn and also paid for our lunch and dinner meals. There was no Cunard staff or management available other than some token 'meeter's and greeters' who had no idea what was going on. As we were part of a Cunard block booking we were unable to re-book our flights with BA even though all other BA independent passengers were able to get a return flight to London on the 22/23 December. We finally got home on Boxing day 26 December. Throughout the entire traumatic experience Cunard management never attending the hotel nor could we phone or speak to anyone at Cunard to re-arrange our flight. In our opinion Cunard/Carnival acted despicably, the cruise was just average, and the entertainment was rubbish. So we won't be cruising with 'Cunard' again! Read Less
5 Helpful Votes
Sail Date: December 2014
As you may have guessed this is not going to be a positive review... Cruise Q423 to Amsterdam for the Christmas Markets 2014 was meant to be a nice little pre-Christmas break to relax and unwind ready for the festive season. Obviously, ... Read More
As you may have guessed this is not going to be a positive review... Cruise Q423 to Amsterdam for the Christmas Markets 2014 was meant to be a nice little pre-Christmas break to relax and unwind ready for the festive season. Obviously, Cunard had other plans as they had enlisted - what can only be described as - a "B List" Captain and Team of Senior Staff. We had previously cruise on this ship 4 times before and found it to be absolutely wonderful. Hence, we were excited to spend a few days on the ship before Christmas. However, right from the start this cruise felt a little flat with staff very unmotivated and an absence of senior staff. Embarkation was good and the ship departed Southampton on time. In the early stages of the cruise there was no indication from the Captain that there would be any problems with the cruise. I had also checked the weather prior to leaving and knew that there would be some strong gusts in Amsterdam, but the Captain had indicated none of this. Later in the cruise the Captain mentioned strong winds in the Amsterdam area; again I was not overly concerned as only the previous year the ship failed to dock in Amsterdam because of high winds, but did dock at Rotterdam; the wind were not as bad as last year. The Captain then said that there was a 10% we may dock at Amsterdam and that we would sail all the way to the entrance and see what conditions were like. Eventually we were told we would not dock and alternatives would be considered. We then spend a considerably long time just sailing round with no updates. Finally we were told we would not dock anywhere because conditions were so poor. By now the mood of the ship had somewhat changed and this was very noticeable to both passengers and staff. To make matters worse the Captain then announced we would be arriving back in port a day early due to ‘essential works’. I think this pushed passengers over the edge as we then had lots of moaning and complaining. The atmosphere on the ship for the last two nights was pretty ugly. I am not really complaining that we did not go to Amsterdam as I appreciate that is a difficult port to get in and out of. However, its pretty poor to suggest that the entire west coast of Europe was inaccessible due to strong winds; especially when 12 month earlier the Queen Elizabeth had encountered far worse conditions and docked at Rotterdam. Not to mention the ship departed Southampton in Hurricane Force 12 winds Christmas 2013…if that was safe then Cunard have no excuse for not calling at any alternative port. I also understand that other cruise liners also docked at Amsterdam that night. I was also surprise that the ship had a strong diesel smell in the casino and pub; this was pretty disturbing as it appeared there was a problem with the ship. Why was this? Was it safe? Where Cunard cutting corners to save money? Cunard’s poor management and handling of the cruise meant many passengers just disembarked when the holiday was cut short by the Captain. It was not at all enjoyable having a meal in The Verandah Restaurant watching people lining up to get off on one side of the restaurant and Southampton dock on the other side. It was meant to be a pleasant night at sea sailing back from Amsterdam. The port cancellation was only one of several issues with this cruise. The majority of the staff and crew were either absent or not engaged in keeping passengers happy - well below the standards I have experienced with Cunard in the past. The Entertainments Director was a complete Misogynist asking young female colleagues how much they weighed on the TV feed. All in all, the cruise was rubbish. After the cruise, I did think of writing and complaining, but decided not to. However, Cunard contacted me a few weeks ago to see if I'd like to cruise with them again....they had a chance to win our custom back, but instead managed to make matters worse by saying "we are not giving any compensation" when I never complained or asked for this and was simply never going to cruise with them again. Only the arrogance of Cunard could make a customer service call escalate to the point of "rubbing salt into the wounds". Thankfully, we've found Celebrity so we won't bothering Cunard again...and we'd advise anyone not to bother with Cunard either! Read Less
2 Helpful Votes
Sail Date: December 2013
We have just returned from the Caribbean Christmas and New Year’s cruise and can only say we were very disappointed. This had been out tenth cruise with Cunard on all of their three ships and can honestly say their standards have not ... Read More
We have just returned from the Caribbean Christmas and New Year’s cruise and can only say we were very disappointed. This had been out tenth cruise with Cunard on all of their three ships and can honestly say their standards have not only slipped, but slid quite away. The daily activities was virtually none existent, take the bridge classes, Spa Ranch, pub quiz, bingo and minority group meetings from the daily program and there was very little left. The guest speakers were a welcome break from the monotony, although not all were to my interest the auditorium was packed out on each of their presentations. The evening shows were second rate although the Cunard Dancers were very professional only let down by the Cunard Singers whose singing was amateur to say the least. The two comedians, one of home who is a house hold name in the UK had material not changed since the 70s and the other’s humour or lack of it was to take the mick from different nationalities. However, on the East Bound Atlantic crossing back to Southampton the Fly Rights were brilliant, we had to wait 3 weeks for some decent entertainment, which was this. One afternoon and one afternoon only the entertainment staff along with the production staff acted out a Murder Mystery Suspense Thriller to music where the audience participated. Very slap stick but the audience loved it. The food in the Britannia Restaurant was adequate and served cold on more than a few occasions although this was rectified each time we complained. The food in the Kings Court Buffet was acceptable and a good variety in choice. I’m afraid Cunard has had its day, surviving on its history and White Star Service which is a shade of grey now. Most people we talked to were very disappointed and talked of other Cruise Lines they had been with being far better. Cunard, your Platinum and Diamond members are not going to live forever and you need interest the future generations or sail with empty ships.   Read Less
1 Helpful Vote
Sail Date: November 2011
The Pros: The ship is very modern with some state of the art features which do not reflect in the way the cabins are fitted out. On the whole the staff are very hardworking and trying to please. You can see certainly the cabin ... Read More
The Pros: The ship is very modern with some state of the art features which do not reflect in the way the cabins are fitted out. On the whole the staff are very hardworking and trying to please. You can see certainly the cabin stewards working almost around the clock. The embarkation process was smooth and efficient and our luggage arrived to our cabin very fast. The Cons. 1. ACCOMMODATION/HOUSEKEEPING On arriving on the QV we were quite happy with our accommodation even though we found some old fruit underneath our dressing table and some dirt on the walls which had not been wiped clean. We considered this an oversight and did not make a fuss about it. Underneath the lockers on each side of the bed we found some old medication and pins. We would have felt happier if we had thought a thorough cleaning had been carried out. On the second day using the Ladies Changing Room on the Spa floor I noticed no conditioner - towels on the floor having fallen out of the overflowing used towels basket. The sauna itself was very clean and has a fabulous viewing window. In fact the ship really is very well set out and the decor is lovely. The only thing that lets Cunard down is the lack care taken with regard to cleanliness. The day prior to our departure we were told by our cabin steward that he could not give us any more tissues in our cabin as we were leaving -â€" we subsequently sorted this matter out by having to go down once again to the Pursers' desk. They contacted the housekeeper who said we could have more tissues but we are still wondering what happened here. We felt that now we were leaving our comfort was no longer important. The TV in our A1 cabin was an old cheap TV which went to black and white when a program was on .Very limited and usually 4 very old films a day .No Sport.Cant even match the Princess TV package. 2. LIDO During our first few days in the Lido we raised the following issues with the Maitre D' and then with the Pursers' Desk as we felt we were getting nowhere fast with the Maitre D'. A. We noticed a number of flies floating around and when we raised the matter with the Maitre D' of the Lido and the Purser's Desk we were given to understand that to implement measures to get rid of the flies would not be allowed for H&E reasons - I cannot see that leaving flies on food could be healthier. We are Elite members of Princess and have never been on a ship before where we have encountered flies in an enclosed eating area. B. We had read with much anticipation about the Indian Buffet nights in the Lido and very much looked forward to the same but they did not happen. Instead this buffet had been moved to the Todd English restaurant for a higher charge of $20.00. This feels like a very cynical move. Reading about the Indian Buffet in the Lido formed part of our decision to come on this cruise. C. During first few days on 7 occasions we went to have our meal there to find that the hot water and coffee had run out. I would have thought that the basic requirement for even the most mediocre of restaurants is a supply of coffee/hot water for tea. I noticed that the burners underneath the various pots had been allowed to go out. I had to point this out to the waiter and asked him to re-ignite the burners and bring new ones. The queues of disappointed people at the tea/coffee points was full of frustration. I don't know if this was allowed to happen because of inefficiency, not caring, and simply not being good enough. D. Food temperature -â€" in the Lido I don't believe we at any time had what could be called a hot meal (or even a warm one) for some reason we could never get anything that was not just "Lukewarm". Quite spoilt our appreciation of most dishes. We heard similar complaints about the Britannia restaurant. E. On Princess we always eat in Horizon because of the great freedom and also the choice and being able to eat when and where and help ourselves to exactly what we want. However, on the Queen Victoria during the outbreak of Novovirus on the ship which continued for almost a week we found our choices of food in the Lido restricted, inconvenient, and like a school canteen. Not at all what we needed to complete the Lido experience. 3. ENTERTAINMENT I am married to an Irish person and quite frankly I was rather taken aback by a comedian on board who made some "Irish" jokes in very poor taste (intimating that Irish people are stupid!). He made fun of the Welsh but only of high pitched voices and fun of the English for being reserved - I would not have minded if he said we are too proud, drink too much even but being stupid is not a character trait one wishes to hear. I felt very uncomfortable and walked out with my husband. I work in a law firm and know that even on television now such jokes would not be acceptable. Jokes about race are not acceptable. I made my views known to the cruise director and all I got was a patronising response. In this day and age of PC correctness I hope Carnival the owners of Cunard stop this before this becomes a serious issue - I did not hear any jokes about Chinese nationals or French nationals etc. and there were a lot on board - I think you might find they would not find such jokes about their race acceptable either. 4. ITINERARY We were bound in Alexandria for an extra day due to inclement weather. However, we noticed that an old Fred Olsen ship left without coming to any harm. There was a lot of bad feeling on the ship and speculation as no-one believed the Captain when she said it was bad weather. We therefore missed going to Katakolon which was for us one of the highlights of the trip. In Venice where the port closed due to fog -â€" we noted that although the ship was stationary until about 10am in the morning outside Venice we were only told about 5pm that evening that the ship would be going to Trieste and that we had to make our own way to Venice airport. Subsequently we were told by the Pursers' Desk that we would be provided with a transfer to Venice airport and they told us to cancel our taxi pickup previously booked -â€" which cost us (£60.00). The purser then came back to us and told us that Cunard would not provide us with transport to the airport that we would be dropped off at the port and would have to reinstate our original plans which we had cancelled. We are aware of how things can be done correctly on board a ship to make the passengers trust the Captain and the staff but we found that the command structure and communication on the QV was less than acceptable. This was a top down problem and the staff seemed very lacking in motivation because of no clear leadership or direction. Sometimes it seemed as if everyone was working at cross purposes. In conclusion we do not honestly think we would ever consider cruising with Cunard again after all the unnecessary stress, lack of clear management, hygiene and racial issues that we have been subjected to. Read Less
2 Helpful Votes
Sail Date: October 2011
We were really looking forward to this particular cruise as it was our 25Th Wedding Anniversary the previous month. We have cruised many times previously with both Princess and Royal Caribbean. We booked Cunard as we were under the ... Read More
We were really looking forward to this particular cruise as it was our 25Th Wedding Anniversary the previous month. We have cruised many times previously with both Princess and Royal Caribbean. We booked Cunard as we were under the illusion that we were booking something exceptional and of a more elegant and superior quality. The ship itself is beautiful in the main public areas if a little 'plastic' in appearance. We could not fault the staff who carried out their work with dedication and attention to detail but all appeared to lack any sense of ownership of the Cunard brand. Many appeared unhappy or at the most just getting through the daily grind. The food in the Britannia Restaurant was not equal to what we have experienced on both Princess and Royal Caribbean. The Duck on all of the nights it was served was tough. The portions were also smaller and in many cases lacked imagination especially after the build up it receives in the brochures etc. The waiter staff were excellent and very attentive but again they seemed to lack enthusiasm for 'the Cunard brand'. On one of the many formal nights (which by the way were difficult to distinguish from the ordinary semi-formal/smart casual nights other than on one formal night we had Lobster)when the kitchen/waiter staff paraded around the restaurant the announcer tried to muster enthusiasm with the cry because.......WE ARE CUNARD!! there was a very obvious lack of response from the staff - it was lack luster and they appeared embarrassed. The Lido restaurant was very disorganised. The hassle of trying to find a table was tedious. Standing in line to make a cup of tea was not something we expected on this ship. On our first day we were approached about the 'special offer' spa experience. $350 for two people for the 18 day cruise. It was sold to us as unlimited use of the Spa facilities. As it had a steam room we paid for this. On other ships the spa area especially the steam room and indoor pool have been free. As we were at sea the next day we thought this was perfect and accepted that perhaps the experience would be more than we had had before. We attended and received our gowns and went into the spa area. Although not together we found two beds and duly left our gowns and belongings on them whilst we had a dip in the pool. Another couple followed us in but could not find a bed. They proceeded to reception, The girl who had booked us in two minutes previously arrived into the spa area and removed our dressing gowns and put them in the bin!!! Apparently you cannot leave a bed and use the pool. Once you leave it you have forfeited it. What a rip off --- We demanded our money back. They apparently have fifty places which can cater for a ship of this size. They were also selling day passes so could not cope with the volume. The photographs taken were either at port or the supposed formal occasions were very poor with little or no attention to individual preferences or positioning. Because of this and the extortionate price $25 each they struggled to sell many. Cunard needs to think and ask why this is. Entertainment was very poor. The theatre productions were at best the standard of an am dram group. Very little variety. Afternoon tea! Beautiful scones etc which you could have for free in the Lido or pay $25 for the privilege of a white gloved waiter serving them to you in another area. Nothing explains how ludicrous this is more than the following... We sat in the Conservatory one day eating our free scones whilst on the other side which had been roped off the white gloved waiters served some people who had paid the above mentioned charge for the same scones. They also had the pleasure of the harpist who sat on their side. We also had the pleasure as we listened from our side!! What a shame that they have got so much wrong. Cunard really need to look and listen to their customers. We are genuine lovers of cruising and would have loved to continue to experience what Cunard purports to offer as it advertises. The reality is very different. As for us we will stick with Princess or Royal Caribbean or try others. Read Less
Sail Date: December 2014
Just got off Cunards Queen Elizabeth with 5 Family members I have traveled with 5 different Cruise companies This was my first cruise with Cunard that I thought would be a bit highbrow for my taste . How wrong was I. The service was very ... Read More
Just got off Cunards Queen Elizabeth with 5 Family members I have traveled with 5 different Cruise companies This was my first cruise with Cunard that I thought would be a bit highbrow for my taste . How wrong was I. The service was very slow the quickest I got a drink order to our table was 20 mins the slowest just under hour and I am not making this up the food in the Brittania restaurant was good but no way near as good as other ships I have been on The entertainment was alright but no where near enough different varieties of music you will like it if you like listening to one man piano players they had several bars with piano players no Jazz or nightclub venues. I found most of the serving staff to be OK but no were near the standards of say Celebrity. Our trip was to go to Amsterdam and dock for 2 days we were told on first day at sea that we could not dock at Amsterdam because of high winds, no alternative port could be found so we sailed up & down The English Channel Because of some EU ruling we were told that vat would be added to all ship shops purchases and there would be no duty free sales I sailed with P& O last January to Amsterdam where there was no vat added and you could buy duty free on board? But worst of all this short cruise to the Amsterdam Christmas markets to do some last minute Christmas Shopping and buy our duty free drinks for Christmas did not happen Maybe I will try Cunard again when I reach 80 years of age but of the five cruise companies I have used Celebrity, Royal Caribbean, NCL, P&O and Cunard. Cunard would not get in my top 5 cruises and this nothing to do with our cruise not reaching its destination. Just on Poor service not enough to do generally not a well run ship. Read Less
Sail Date: December 2014
In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Details Embarkation - Reasonable with wheel chair assistance. Heard ... Read More
In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Details Embarkation - Reasonable with wheel chair assistance. Heard of long delays for passengers arriving earlier also requiring assistance. First impressions - As expected but little extra effort put into festive decorations. Dining - First sitting in Brittania Restaurant. Fixed dining on table for six. My wife and I like to mix with other people so chose a six table. This has its downside as we discovered. For three of the first five nights our companion diners did not appear so we were lone diners on a table set for six. It seems our companion diners preferred later dining and obviously have no responsibility to us. On the sixth night we did move to another six table nearby who had suffered the same fate and were also joined by another couple who moved from the later sitting. I cannot blame Cunard for the whims of fellow diners but the system is flawed. On Princess and Celebrity you are allocated early or late dining and then led to a table size of your choice on entering the restaurant. The waiters ensure minimum delay by filling tables efficiently. Fortunately our dining companions for the rest of the voyage were great. The food was at best acceptable for most nights and mainly consisted of basic fodder dressed up with fancy wording on the menu. On several nights there were 3 Vegetarian meals out of the six on offer. There were some good offerings such as Lobster, scallops and a Chateau Briande but seen together on one night only never to appear again. Is this penny pinching or what? Entertainment - Very Poor. This is our opinion but seemed to be the concensus of most passengers we spoke with. The comedian (one night only) was declared as very good by most. Other one night acts such as a female singer, a male singer, pianist, flautist and the acrobats(Power of Two) met with mixed reviews but none would be considered as a top line act. As for ship's company entertainment this was exceptionally poor. Three of their four singers were really poor and the dancers mediocre at best. The entertainment around the ship was just as poor with three piano players(come singers) offering some noise. The harpist and violin quartet provide acceptable background music. However it was the theatre entertainment that was the most dissapointing. Activities - barely passable but we did not partake in all of them. Table Tennis much the same as other cruises with minimal crew involvement. Knitting circle had no dedicated facilitator. The Bridge tuition and organised "Duplicate Bridge" sessions were exceptionally well run and much enjoyed by all participants. Quiz sessions mainly held in the Golden Lion were OK and well attended. The Golden Lion pub had a good ambiance but the beer(Bitter) served on tap was much too cold. At least one bitter should have been served on tap at cellar temperature. I drank bottled London Pride which had been left out of the fridge as a best alternative. In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Read Less
Sail Date: November 2011
Having heard from relatives the excellent experiences they had enjoyed travelling with Cunard ( albeit the majority on the larger Queen Mary ) I was actively looking forward to this first voyage with Cunard. Previously I had taken ... Read More
Having heard from relatives the excellent experiences they had enjoyed travelling with Cunard ( albeit the majority on the larger Queen Mary ) I was actively looking forward to this first voyage with Cunard. Previously I had taken voyages with Princess, P and O , Holland America , and Celebrity, all of which were most pleasurable. The ship is beautiful, of that there can be no doubt. The styling and features were magnificent ,which coupled with the layout and number of alternative facilities available , I believe all tastes were more than adequately catered for. She is indeed a ship of class and refinement. The entertainment again , overall, was superb . The main ballroom was lively up until the late hours , this in the main ,due to the high level of performances by the band, dancers and singers. The main theatre shows were poor , but other lines also seem to find it difficult to provide a higher class of entertainment. I believe all entertainments provided along deck 2 were at an extremely high standard, reflected again by the high numbers attending the evening entertainments. The staff, overall were professional and proficient , however I felt they lacked that natural happy buzz ,prevalent amongst other lines! Two expectations were our table waiter Ragesh and our wine waiter , excellent service with friendly warm genuine personality. We ate in the Princess grill, this was due to our love of good food. I feel that eating in the buffet may have been more beneficial! The standard , consistency , preparation and quality of the food was appalling. I do not expect the head chef to personally prepare and control my food to ensure the best of fare, but a cursory glance after plating and prior to serving may have been beneficial ? Salads obviously not fresh, meat , not of premium quality and basically bland fare. Whilst I considered the meat poor , one couple at an adjacent table complained one evening regarding poor steaks, a few nights later following a similar complaint he requested the attendance of the maitre di. He apologised , saying there was little he could do as it was prepared with the restaurant meat ?? Not really an excuse at all is it.? During the cruise an extensive regime was enforced due to an outbreak of Novovirus. Whilst there was a considerable outcry from some of the passengers at the measures invoked by Cunard to contain the spread, I believe these measures were essential to contain the problem. Pity some of the passengers hadn,t been more vigorous in stemming the spread. The number of people failing to report symptoms as they may have been forced to cabin containment was irresponsible and selfish. We were detained an extra night in Alexandria due to high winds which forced us to miss our Crete port. In my opinion this was a poor call by the captain. I realise that sometimes you make the right decision and no one acknowledges the fact ,and a poor call opens you up to all manner of criticism. I have sailed often enough to know high winds and safe / unsafe weather and as I stated before the weather did not appear any worse than when we sailed the following day. It certainly did not stop another cruise ship and an extremely large ferry sailing when we were supposed to set sail! A similar fiasco occurred at our disembarkation port of Venice. Whilst no one can control the weather , the delays in making some kind of a decision as to intended actions was deplorable. Despite numerous requests as to the status of intended actions, it was not until 10.45pm we were informed that we were to be disembarked at Trieste at 5.30am ( 3 hours prior to our initial disembarkation time ) However on the plus time we did get transported to Venice airport to catch our flight ( albeit 4 hours prior to the flight time !!!! ) Whilst I would seldom criticise individuals actions I believe the captain handled this and other instances with a lack of the necessary confidence, authority and assurance normally displayed at this level. Overall a very disappointing experience, one I shall not be repeating with the Cunard line. Expectations were high but the resultant outcome I would not have expected from a budget line. This could have been a one off " poor show " due to one or two individuals being in the wrong positions but I do not anticipate spending the money to ascertain the outcome. Read Less
1 Helpful Vote
Sail Date: October 2011
I have recently returned from a weekend trip on the QM2 to Cherbourg in France. I am a seasoned cruiser have done over 20 cruises with both P&O and Royal Carribean (many times) and NCL (twice) so I feel I have a lot to compare it ... Read More
I have recently returned from a weekend trip on the QM2 to Cherbourg in France. I am a seasoned cruiser have done over 20 cruises with both P&O and Royal Carribean (many times) and NCL (twice) so I feel I have a lot to compare it with. How disappointed I am with so many aspects of the trip. I imagined Cunard to be "the creme de la creme of cruising" service, food, entertainment and the ship itself but this was not really the case in most parts: 1. The service in the restaurant at dinner was appalling - we were sat with empty plates on our table for over 20 minutes before our next course came, the water was never topped up, no service with a smile and most things too much trouble. All in all the food was rubbish, lukewarm and very poor quality and the service was really slow. We were told they were short staffed so assumed this was because it was a weekender and therefore had allowed staff days off but this should not be the case just because its a short trip. 2. The layout of the ship is absolutely unbelievable. There is no open pool in the middle of the sun deck like on most ships, to get to the queens room you have to cut through one of the restaurants or go a deck higher/lower than the queens room and go up/down - this was awful especially at mealtimes when you felt you were disrupting the diners. The buffet style restaurant was even worse, set out very oddly with little bits of islands here and there but nothing with any substance so you felt you had to walk around it all in case you missed anything - it just wasn't in one large area like most ships I have been on. 3. The choice of food was very poor - I am a vegetarian so it was even harder for me but even the meat eaters in our party struggled and was disappointed. The only thing I can say that was a good experience was the afternoon tea, our cabin steward did a really good job and the bands were great. If it was my very first cruising experience I would not have been impressed and certainly would not have the cruising bug. One of our party was a first-timer and she certainly wasn't impressed and just thought it was ok! Read Less
2 Helpful Votes
Sail Date: December 2014
We were on the Christmas Cruise to the Canary Islands, we paid the Cunard Fare so we had a very nice cabin with balcony, The food was very good except for Christmas Day we were expecting something a bit special but were disappointed. the ... Read More
We were on the Christmas Cruise to the Canary Islands, we paid the Cunard Fare so we had a very nice cabin with balcony, The food was very good except for Christmas Day we were expecting something a bit special but were disappointed. the entertainment was very poor, in fact, some of it was an insult to our intelligence I have seen better entertainment at children,s parties. Santa visited the ballroom in the afternoon and then nothing , not even a little party for the children, just photographs. The staff were excellent in the dining room and the Lido and the cabin staff. The Entertainment needs shaking up a bit it was very poorly organised especially during the day. We booked a tour before we went on the cruise , it was in la Coruna, what a rip off. it cost us 75 dollars for two, it was an easy walking trip, The tour was for two and a quarter hours and we were stopped for one and a quarter, we went through the empty fish market to a lighthouse which was up a hill we couldn't climb, then on to a café for coffee and cake for 45 mins then 15 mins it took to return to the ship.   Read Less
1 Helpful Vote
Sail Date: December 2013
Our cruise began on the 21st Dec 13 at Southampton, the process of getting onboard was stress free, and took in total around 15 minutes. We pulled up at the ship dropped off the luggage (and my wife) I then drove the car over to the ... Read More
Our cruise began on the 21st Dec 13 at Southampton, the process of getting onboard was stress free, and took in total around 15 minutes. We pulled up at the ship dropped off the luggage (and my wife) I then drove the car over to the parking area where I gave the keys to CPS parking who took the car away to the parking area. Rejoining my wife who was on her mobility scooter. We were immediately told to go to the disabled desk to check in, to be honest there wasn't much of a que anywhere. We were booked in, photos taken and given our sail account cards and then followed the rest of the people to the security area. Again not much of a que. Once onboard we went direct to our cabin 6001, which was a disabled cabin with a balcony. It was at the very front of deck 6 on the stbd side. The cabin was bigger than we expected although quite an odd shape. Loads of drawer and wardrobe space. We didn't actually fill all the drawers up. One good gesture from Cunard was the half bottle of sparkling wine in the ice bucket. Which we drank almost immediately. The bathroom was of a good size with a pull down shower seat. One problem though was the size of the sink in the bathroom, very small kind of like you would add to a corner in your toilet at home (just big enough to get your hands in). Also there was very little space to put your toiletries with no cupboard space at all. There was a uk plug socket along with a European type socket, in the bathroom was a shaver type socket. Although I found that the uk socket was turned upside down, and there was no space really to plug a uk plug into the European adapter. Lunch was being served in the Lido on deck 9 which was quite nice although by the time we found a spare table the food was cold, and we were asked by the ships staff to move the scooter. We didn't mind that. As the cruise went on we found a table first my wife sat there and I went off to get the food and drink. The standard of food from the Lido was generally good, with quite a good variety on offer, the sweets were good also. Copious amounts of tea and coffee (although not very good coffee) and cold orange juice, lemonade and cranberry were always available. Plus a help yourself vanilla and chocolate ice cream. We knew from other cruises that the coffee was not always very good so took a pack of Kenco with us. Dinner in the Britannia was generally good although saying that the ribeye steak we had one night was so tough we couldn't eat it. My wife always found the food to be over salted. I usually put salt on my food but during our cruise I never put any on at all. The fillet steak was very good. We never went to any alternate dining restaurents so I cannot comment on them. When going to dinner in the Britannia it was either informal or formal dress. Informal was trousers, shirt (tie optional) and a jacket (always) The staff do tell you a jacket is required to dine. The formal nights (we had four on our cruise - including Christmas day and new years eve) were good. The waiters like to please and will get you anything you ask for. Again the coffee quality was not very good and my wife asked for a cappacino (sorry for the spelling) and they got her it (which was free of charge). Day time entertainment was in our view not very good at all. if reading a book and falling asleep in the chair is your thing then its good. On our previous cruises with other cruise lines there were usually someone playing a guitar and singing or a dj playing tunes etc. but nothing like this at all on the Victoria. The same in the evening, except for hemispheres where their four piece band played. Elsewhere in the ship there was a harpist, a four piece violin/cello and in the Queens room was a band playing ballroom type music. In the Golden Lion pub there was usually a chap playing the piano which was a bit more lively. They also had quizzes every night which on the whole were quite good. Bar staff and bar waiters were good, especially Quinton in the Golden Lion. One thing to remember though is that they charge you for soda water, as though it were lemonade. We enquired as to how much a jug of pimms would be with diet lemonade instead of the full fat stuff. The normal price is $18 however they would charge you extra for the diet lemonade. Bit of a rip off really. Next time we will purchase an unlimited soda ticket as it would be cheaper in the long run. Christmas day festivities were a bit of a let down, with nothing special being put on. New years eve was a bit better however the festivities centered around the central staircase (over three decks) and unless you got there very early there was not a seat to be found free. we saw the new year in there and wandered off to the Golden Lion pub to listen and join in with the singsong and pianist. Just by the Golden Lion pub is the casino, which is quite small, around four tables and 20 or so one arm bandits. My wife did win $500 on the card machine so it is not all bad. In the theatre there is very limited disabled seating. On deck 2 there is enough room for 2 wheelchairs or scooters on either side of the theatre. There is also very limited seating for the disabled persons escort. There is however power points very near the disabled areas so if your low on power you can plug in, providing you have the relevant adapter for your charger, we had the US and European with us so covered all options. There is also a couple of disabled spaces in the stalls on deck 1 but its a bit of a job getting the wheelchair or scooter in the right position. We usually got to the theatre half an hour prior to the start of the show only to find the spaces already gone. We left our scooter at the back and walked down to the seats (which my wife could fortunately do) if you cannot then you may not be able to see the show. It seemed to us that at the slightest bad weather the outside decks were closed off, which was a shame really. You can always go out onto your balcony (if you have one), although I had to fight with the door to open it, with the strong wind and the inside pressure. On port days we were always in quite early. Queen Victoria always laid on shuttle buses to the local town which was good of them. One thing though is that there is only usually one disabled bus so you may have to wait some considerable time to get on it. Fortunately for us my wife could walk a little so we put the scooter into the bus hold and got onto the bus. On the whole we enjoyed the cruise (as we always do) but were disappointed with the entertainment. It could have and should have been better. I hope my review helps you in your decision to go with Cunard Queen Victoria. For us though it is a one off with Cunard. Read Less
Sail Date: November 2011
Having cruised with Cunard before we had high expectations of this cruise. Our flight to Athens was uneventful,and embarkation was fairly smooth.We were most impressed with the handling of our luggage which was taken off our hands at ... Read More
Having cruised with Cunard before we had high expectations of this cruise. Our flight to Athens was uneventful,and embarkation was fairly smooth.We were most impressed with the handling of our luggage which was taken off our hands at Heathrow and the next we saw of it was in our cabins! This was a lot better than other flight cruises we had.The cabin was pleasant with ample storage space but the bathroom and shower particularly was very small compared to Celebrities Solstice class ships.The towels also felt small and hard by comparison.Small touches such as binoculars and an umbrella were missing. The ship looks well appointed with abundance of polished wood in the style of an English stately home the Royal court theadre and the Queens Ballroom were bothexcellent and roomy and in par with ships of equal status, The Brittania Restaurant is very attractively designed on two floors and our request for a table for two was accommodated albeit in a rather claustrophobic corner. The standards of food were very acceptable and a vegetarian course appeared every day although the choice could have been better. The stuff in the Restaurant were very polite and and friendly particularly our Goan waiter Glorio.The wines waiter was great and he knew our name from day one a good touch. Now the not so nice part. The Lido buffet restaurant's choice was rather limited in choice and it certainly no much to Ships such as the Eclipse, or Solctise. Apart from the traditional English fare there was pasta and pizza and the occasional stir fry. The breakfasts excluded such stable items as prunes and figs which appeared after passengers complained.The toast was always cold. The stuff also appear to be the same and were mainly unsmiling. On sea days you were hard pushed to find a clean table I guess because people were congregating inside due to the weather Things took a nose dive however after our call to Alexandria.Apart from the torrential ran,rather unexpected in Egypt, the place seemed to be riddled with piles of rubbish.We join an excursion to the Pyramids and after a two hour drive from hell we arrived there to be virtually assaulted by avery aggressive mob of vendors, camel owners and peddlers demanding money from us and even preventing us taking photos. Our guide conveniently stayed on the bus. On arrival back to the ship the captain announced that the port was shut due to inclement weather and consequently we spend an extra 24 hours stack in Alexandria. It was notable that Fred Olsen's 'Boudica' managed to sail!because of the delay we missed our next port of call at Katakolon in Greece. The next two ports were Corfu and Dubrovnik and were both pleasant experiences. But the biggest disappointment was to come when on arrival to Venice we were prevented to dock and after floating outside a port for the whole day the captain decided to sail to Trieste on the Croatian border so a day and a half spend in Venice was missed. From Trieste we were then bused to Marco Polo airport where most annoyingly the fog still persisted.All flights were considerably delayed and some passengers had to be taken to Pergamo (Milan) to fly.This left everyone seething particularly as Cunard was aware of the fog and made no provisions to provide passengers with any food coupons or guidance. Read Less
Sail Date: October 2011
After a few drinks in a pub one Sunday afternoon myself and 7 other adults all decided to go on a cruise together- some had cruised many times before including world cruises and some were virtually novice cruises having cruised once aboard ... Read More
After a few drinks in a pub one Sunday afternoon myself and 7 other adults all decided to go on a cruise together- some had cruised many times before including world cruises and some were virtually novice cruises having cruised once aboard Marco Polo but we all had one thing in common we had never cruised with Cunard, for this adventure we decided on Queen Victoria which was visiting the Eastern Med. and we counted down the days with intrepid excitement. We were flying from Heathrow on a charted British Airways flight which did set off 30 minutes late but on arrival at the port you'd have thought we were 3 hours late the photographer had gone so no special arrival photo for the 8 of us, no welcome party apart from one entertainment officer who didn't even say hello, no hot towels for the weary traveller and not even a cabin steward to at least direct us to our cabins (even Marco Polo provide this) to sum up we felt like second class passengers being sneaked on board the tradesman entrance not quite what we had expected. We found our cabins which to all our relief were really nice and better then we expected, we all had D2 cabins which had large sofas in them and a bottle of champagne waiting for us at last we could all relax and enjoy our cruise..sadly this was not to be the case when we heard the rumours that our luggage would not be joining us for ages and so this meant going to dinner in the clothes some of us had had on since 2 am that morning all my planning as to what to wear the first night down the drain. But not to fret we all decided to go and have some drinks in the award winning Golden Lion Pub, the pub itself is great and can see why it has won the award for bset cruise line pub but the service was AWLFUL and it never got any better during the cruise, if you did get the attention of a waiter the attitude just seemed to be what?? not what could I get for you madam seeing as your paying a 15% service charge for me to go and get you a drink and then you waited 10 minutes to get your drink, we tried just walking in and ordering from the bar but were often told by the bartender I'm far to busy to serve you go and find a waiter, there may have been 10 people in the bar I dread to think what happens when they get a rush on and the final insult was 3 glasses with lipstick on in 2 days when we complained we were told health and safety says they can't polish the rim of the glasses!!we did suggest just looking may be an idea but at £8.00 for a large glass of wine this shouldn't happen and it didn't happen once on P&O Aurora over 94 days when we sailed with them this year. Anyway at 8.30 on the dot we headed for our dinner in the restaurant only to find a queue of around a 100 people stood outside no one had bothered to tell us or other passengers it was open dining so it was utter chaos we eventually got in for dinner after a 40 minute wait but one of our group just left thoroughlly fed with the whole situation.The food that night was fine and to be honest after dinner we were all exhausted so headed to bed feeling extremely disappointed and somewhat underwhelmed as to our first experience of Cunard. The following evening meals were all spent on our allocated table for 8 in the Brittania restaurant, I can only say the waiters and service were pleasant but lack lustre, the food only average and the choice quite poor sometimes, having been on P&O I felt like I was visitng their poor relative the service on P&O is 5 star compared to this, the food far superior plus they serve you your vegetables and potatoes seperatley so you can have the portion size you want and don't get me started on the wine waiter it was like a comdey act you just couldn't write it..my partner ordered a bottle of speckled hen waited about 20 minutes only for the waiter to come back and ask was this similar to a white wine spritzer!!!unbelievable,half our group had wine with our dinner each night but soon realised take a glass of wine in with you as we never got served till passed 9.00pm sometimes as late as 9.15pm then when he did top up the glasses we started a betting game as to how much wine and condensation off the bottle could he spill over each of our plates, cutlery and table it was just so unprofessional in future one might suggest using a towel around the bottle and not pouring wine in such a rushed manor as you spill it.All in all there isn't any comparison between Cunard and P&O for your dining experience P&O win hands down we came to the conclusion Cunard call their service White Star Service as they would never win Gold, Silver or Bronze!! The shows overall were good and the theatre itself lovely but the nights when they held themed formal nights were just a waste of time as a group of 8 we could never get out of dinner in time to take part in the Queens Room for the parade which was really frustrating as we took part in every themed night from wearing masks at the masked ball, top hats for Ascot night with morning suits, the majority of passengers didn't take part so why bother they never inforced the theme so those who did get dressed up just ie us looked stupid to be honest as the mass hadn't bothered. Everything is geared up for first sitting or as Cunard call it Main Sitting from the parades, the quizzes you just never could get out in time if you were on late sitting which was a shame. Our cabin steward was just bordering on ok he never did any more or less than required of him, maybe a good morning, a have a nice day or even a greeting using our names would have made us feel a little bit special but we never got anything like this we got a smile from him the day before we were leaving what a surprise tip time!!also we had left a piece of cotton thread on the carpet the first day we had arrived and guess what it was still there the day we left my partner joked that the cabin steward probably couldn't lift the hoover for health and safety reasons!! the cabin stewards on P&O go out of there way to be pleasant even down to the mention of having a hot chocolate before bed hey presto the next night sachets of drinking chocolate in the room and the bug bear for all of us no drinks facility in the room when we asked why we were told health and safety again P&o provide kettles in every room all I can presume is P&O like to live life on the edge of Health and Safety rules!! kettles and clean glasses whatever next We gave up after one failed attempt in the Lido for breakfast after having walked the length of the room twice and still not found anywhere to sit food now tepid we opted for room service everyday which was fine.The pizza's and pasta were freshly made and were good, and the grill which served burgers etc was also tasty but we never really had time to have lunch as we were always out visiting a new destination so I would say nothing outstanding but nothing poor either as there was a wide range of choice at all times What was good about the ship were the fish and chip lunches in the pub and the afternoon tea in the Queens Room, now that was more what I had expected all the time from Cunard Silver Service alas this sort of service was limited to afternoon tea only. Finally to keep with the theme of rubbish embarkation we had a rubbish disembarkation we were told our luggage would be waiting for us at the airport and to collect it for boarding when we arrived but when the coach dropped us off no luggage no Cunard staff 32 people aimlessly wondering around not knowing what to do or where to go we went into the airport asked their staff if they knew where the luggage was no no idea finally our group walked out at the other end of the airport and spotted our luggage what were the two Cunard staff doing just sat there chatting oblivious to us and our plight one seemed quite surprised when my partner informed him he was stood at the wrong end of the airport to meet the passengers, it just summed up the service from start to finish!! Overall would I recommend Cunard to someone NO, would I go back on Cunard NO, don't get me wrong the ship was nice but so are others, the drinks were really dear nearly twice as much as P&O charge,I think you can better value for money with better service on other cruise ships. On arriving home we booked another cruise with P&O after this cruise we want more than White Star Service we want 5 star Gold Service Read Less
1 Helpful Vote
Sail Date: December 2010
My husband and I signed up for Cunard's Christmas/New Year's cruise leaving from Brooklyn, 15 days, to the Caribbean on the Queen Mary 2. It was my husband's first cruise, as I had taken one on Royal Caribbean before to the ... Read More
My husband and I signed up for Cunard's Christmas/New Year's cruise leaving from Brooklyn, 15 days, to the Caribbean on the Queen Mary 2. It was my husband's first cruise, as I had taken one on Royal Caribbean before to the Mediterranean, and loved it. We had heard that Cunard was one of the best, luxurious cruise lines around. The boarding process was definitely much more complicated than my other cruise, which I didn't understand, as we were to be in a higher category of room. The room itself was fine, once we got there. The excitement, of the cruise, however, quickly dissipated within the first few days of being on board. I don't think we met one person on this cruise, who had been on Cunard before, who didn't tell us how far downhill the line has gone in its quality of experience, food, etc. Three days after we left New York, the main doctor on board announced that the noravirus was on the ship and spreading. We, of course, had no idea what the virus was or how it was spread. People were asked to start using hand sanitizer. On my only other cruise (with a friend) staff stood at the entrance to all restaurants and made sure everyone used it from the first day. We now had 11 days left on this cruise. We soon saw that people in our short corridor had it. Staff were wearing masks to clean the rooms. Then we saw other staff wiping down elevators and hand rails. Too little, too late. On our way to Christmas dinner, we had to step over a pile of vomit on the way out of the elevator. Still over a week to go.We went to the purser's desk and asked if we could disembark. We felt trapped in our room (although they stopped vacuuming it for several days for some reason), taking as many excursions as we could. But I always dreaded having to get back on the ship. It was a horrible feeling of anxiety and isolation. The woman at the purser's desk was unbelievably rude and arrogant. She told us we could disembark (NO help from the cruise line, however), but that we would receive no type of reimbursement. We have done extensive travel, worldwide, and have never received this type of treatment. She wouldn't even answer our questions about Center of Disease Control contact. What did we learn? We will never cruise again. Seriously consider doing a cruise this long with this line. Check the CDC's web site to check sanitation ratings, although these statistics are only what the cruise ship reports to them. The report for our cruise said 8% of the passengers had it. We believe that is way too low for what we saw. Read Less
1 Helpful Vote
Sail Date: November 2010
This was our fifth Caribbean cruise on the QM2. The level of service and quality of food has declined with each trip. THE FOOD. The ongoing decline in the quality of the food in the main dining room is enough to make a poor traveler ... Read More
This was our fifth Caribbean cruise on the QM2. The level of service and quality of food has declined with each trip. THE FOOD. The ongoing decline in the quality of the food in the main dining room is enough to make a poor traveler want to weep. The practice of accompanying entrees with frozen peas and carrots reminds me of a trip to a grandmother who can't cook. Add to this an over-reliance on whipped potatoes, and you you're apt to get meals with all with all the charm of a frozen dinner from the local grocery. I thought perhaps the food our last cruise was an aberration, but no, it's become even worse. And the little molded piles of overcooked rice... the less said, the better. On the other hand the food at the added-fee Todd English restaurant was outstanding. We went once and there were eight of us. All were in agreement that the food was first rate. SERVICE IN MAIN DINING ROOM Breakfast and lunch service were chaotic; the error rate for the two of us was an unbelievable 40 percent. The problems included items ordered that were not delivered; wrong dishes delivered, items delivered to other diners; items delivered that were not ordered, dietary restrictions that were bungled with the result that the ordering process needed to be repeated. The service for breakfast and lunch was so bad that it became a something of standing joke among the guests. Service for dinner, on the other hand, while not up to standards of old was acceptable. THE ENTERTAINMENT Some of the shows are four and five years old and if you're familiar with entertainment in larger metropolitan areas will have a "High School Musical" feel to them. The featured guests were entertaining; the Royal Cunard Singers and Dancers were uneven. THE DANCING So why would I ever want to take an over-priced Cunard Cruise? One word--the dancing. The Cunard line has the the best dance floors at sea and hires wonderful orchestras/bands to provide danceable ballroom and Latin music. There were six dance hosts who knew their steps. Unfortunately, the line no longer maintains the old standards for their appearance. Gone are the days of the buttoned blazer. On three different occasions the uniform consisted of shapeless, tired-looking tropical shirts. On several occasions the social hostess and her staff were on the dance floor dancing for their own pleasure--ignoring the guests, taking up precious floor space and colliding with the ship's passengers. Very very amateurish, the term that comes to mind is "bush league." Read Less
10 Helpful Votes
Sail Date: December 2016
This was our first experience, as sixty-somethings, of cruising and, overall, we were not disappointed. The Queen Elizabeth may lack the exterior grace of its earlier namesake (the 1938 version), but offers sumptuous, comfortable ... Read More
This was our first experience, as sixty-somethings, of cruising and, overall, we were not disappointed. The Queen Elizabeth may lack the exterior grace of its earlier namesake (the 1938 version), but offers sumptuous, comfortable surroundings and plenty of options for entertainment. We paid the 'Cunard Fare' for our cruise which gave us the option of free valet parking at Southampton. This was handled brilliantly. We arrived at the port, unloaded our luggage and then left the keys with the parking staff. Check-in was smooth and within 45 minutes of arrival were were in our cabin with all luggage waiting for us and our cabin steward on hand to advise us of all the necessary information on our cabin and facilities. We had a BE Category outside cabin on Deck 7 with balcony and were pleased with the location just behind and down one deck from the ship's bridge. Being near to bow of the ship the pitching was more noticeable but it was much quieter than cabins and entertainment areas near the stern where there was a little vibration (although not uncomfortably so). We ate on the early sitting in the Britannia restaurant Deck 3 area and meals were of a very high quality. Wines were, however, expensive for the quality offered. We elected to take the 'Captain's Choice', providing a bottle of what turned out to be rather mediocre wines each evening. This was $495, not terribly good value for money in our opinion, however, the experience of being served and topped up regularly by the sommelier partly compensated for this. Waiter service by Mohammad and Miguel was friendly and efficient, if a little rushed at times. I think we'd possibly take the later sitting in future. Cabin service by our steward James was excellent. It has to be said that, at times, the ship felt a little like a floating care home. That's not in any way a criticism, just an observation - we met some delightful people of all ages. Just something to bear in mind when booking a festive cruise. Our friend who used to work in the travel industry has told us since that Christmas cruises do tend to have a lot of elderly folk shipped off on cruises by relatives during the festive season! Overall a thoroughly enjoyable experience. I can't say this holiday has us now hooked on cruising, but a Baltic or Norwegian Fjord cruise is something we'd consider in the future and, if possible, on the QE which we liked very much. That's just our personal preference - we're more solitary beings and being on board with around 2,000 other people was not something we are used to. Having said that, it was good to talk to other folk and there are still plenty of places on the ship where some privacy can be found. I spent most mornings at sea in the Commodore Club on Deck 10 reading and sipping hot chocolate while my other half was at his water-colour art classes. Shore excursions were quite good, We did three (Madeira, La Palma and a trip from La Coruna to Santiago de Compostela). For two 6 foot + chaps the coaches were incredibly cramped and uncomfortable. At $50 plus per person they were pretty expensive and the tour guides were satisfactory but not brilliant. Read Less
4 Helpful Votes
Sail Date: December 2014
this is the second year that I've been fortunate enough to spend the holidays on the QM2. My mother does not like to fly to get on a cruise ship so we are limited to ships that sail out of New York in the winter. Our cruise was ... Read More
this is the second year that I've been fortunate enough to spend the holidays on the QM2. My mother does not like to fly to get on a cruise ship so we are limited to ships that sail out of New York in the winter. Our cruise was relaxed and low key, plenty to do if one wishes. The entertainment was a mixed bag. I particularly enjoyed a group of soul/swing/Motown singers~the Flywrights~who were terrific~and the juggler. Beyond that the acts were just OK. The enrichment speakers were excellent, in particular, Dr. Jon Bailey, who presented four fabulous lectures analyzing Broadway musicals and Angela Schneider who spoke about different aspects of the Caribbean,including the devastating effects of the sugar trade. Having Ms. Schneider speak was important, I felt, giving travelers a more nuanced understanding of the history of the islands they'd be visiting beyond shopping and beaches. I enjoyed the food for the most part, especially considering the number of people they feed around the clock. I'm a pescetarian, and there were always plenty of options beyond meat and poultry dishes. That said I am not a picky eater and simply feel blessed when someone else is doing the cooking. The coffee leaves something to be desired. I love the Brits but they just don't know how to make good coffee. High tea in The Queens Room is a lovely indulgence. I'm already having scone withdrawal. The pools on the QM2 are a tad odd, probably because it's an ocean liner, not a cruise ship. For an older or less mobile person, they are very hard to get in and out of, having only ladders. I did indulge in a full pass to the aqua therapy center and used it to full advantage. It's not very large and it definitely needs some updating but I enjoyed the hydrotherapy pool, two saunas and steam room. We had cabins with protected balconies which I've heard some folks don't like because they "can't lie in bed and look at the ocean" pffft, get your butt up and quit complaining. Worked fine for us and our steward very promptly opened the partition so that my mother and I could go back and forth between our cabins on the balcony. The ports were great! St.Thomas which is well, St. Thomas. I don't bother, I just take a ferry over to St John for a much better USVI experience. Dominica, which I've visited before, and just love. They are stepping up their emphasis on eco-tourism and it's really a lovely island. St. Lucia was new to me and I visited the rainforest and did an aerial tram ride and a short hike. Gorgeous. Next on to Barbados which I'm lukewarm on. At the last minute I joined a snorkeling with turtles excursion which was rather lame, we did see plenty of turtles but also saw way too many people. The last port was St. Kitts which I also love, I did a great sail and snorkel excursion. Most snorkeling excursions don't allow enough time in the water for me but this one was long enough I was just starting to get cold when they blew the "come back" signal. Embarkation and disembarkation went very smoothly, plenty of porters, and as I was using a Cunard transfer to La Guardia, was off the ship very early. NO line at customs. All in all, it was delightful. I spent many hours in a chaise lounge reading and gazing at the ocean, Some folks might want more from a cruise but if relaxing is what you are after, the QM2 provides. Read Less
3 Helpful Votes
Sail Date: December 2014
If you haven't recently sailed on her PLEASE do not believe most of the negative reviews. The Queen Mary 2 is stunning and in very good shape. That's the short length review. The medium review, or summary, is that the Queen Mary ... Read More
If you haven't recently sailed on her PLEASE do not believe most of the negative reviews. The Queen Mary 2 is stunning and in very good shape. That's the short length review. The medium review, or summary, is that the Queen Mary 2 is the last true Ocean liner and it is like walking into a time machine of beauty and tradition. It may not be for younger cruisers and you won't find amusement park rides, rock climbing walls, skating rinks, or spiraling pool slides. You will find a ship that feels more like traveling in the 1920's-1940's aboard a stunning, grand, very traditional ship. The full review: I was on the 12 night Christmas cruise with my two sons, 12 and 14, traveling from New York to the Caribbean and back. It's difficult to write a review for the Queen Mary 2 because you want to give it a glowing report in all ways, but in truth, while the ship really is breathe taking, there are some issues (with the overall experience, not the ship). The Brooklyn embarkation experience has a cold, low rent feel. Don't expect the union employees that search your bags or point you to the right line to smile or show the slightest courtesy. You feel like a cow being led to slaughter. You won't find as many crabs at a crab bake. The Royal Caribbean embarkation experience, with the gigantic Allure of the Seas, is so much classier and better run. Carnival, the cruise line that controls Cunard, ought to sail on the Allure to see how to do it right. Once you arrive at the counter the Cunard staff are pleasant enough. When you enter the ship you are greeted by high level staff and directed to your cabin, I think they will walk you to your cabin if you need help, but the ship is so beautiful you are in awe. I have been on the original Queen Mary, the one that is "docked" permanently in Long Beach, and I have to say they are quire similar. There is a kind of Art Deco interior design that is sleek and colorful; think bright gold decor and lush reds and exotic wood paneling. You honestly feel as if you have entered a time machine and somehow entered this perfectly preserved vessel. As some of you may know, the Queen Mary 2 is a true ocean liner, meaning it is NOT a hotel laying on a barge, as most cruise ships of today are... THE QM2 is designed to handle all season transatlantic voyages. I spoke to a frequent passenger who, in the past, encountered enormous waves and gale force five conditions and he said you hardly noticed. It was the largest ship when built and still seems very large. It'll take you a couple days just to see most of the ship. The sailing experience is traditional too. There is daily high tea served after lunch and, again, it's from another time. Think white gloves and English tea in fine china cups, served with finger sandwiches, scones with clotted cream, and small cakes. Even for my 12 and 14 old children, both boys, the experience was sublime. They looked forward to it each day. Dinner in the main dining room is a dressy, fanciful affair. Service is not necessarily slow, certainly not by the standards of a land based five star restaurant, but it is quite leisurely, you don't want to be in a hurry. Some may find this tiring. The dress standard, unlike the other cruise lines, is quite high. You are expected to wear a jacket and tie for all dinners served in the main dining room, and there are several upscale nights as well. Again, while it's certainly fun to put a tie on, having to do so at every single dinner might be a bit much for some. We grew tired of the stuffiness after a few days. The food: There were a few really special dinners, but honestly, it's hit and miss in the main dining room. Frankly, the chef tries way to hard with exotic, fine dining choices that would be difficult to master in a small seat fine dining restaurant, but to serve, what, 1000 people per meal, well, you just can't do it. It's basically mass, banquet food when you are serving about a 1000 at a time and you can't give the individual attention to each food item when you are cranking them out like a factory. Many on the ship agreed with me and felt you were lucky to get 6 nights of quality food on a 12 night voyage. It was never really bad, just average at times. The service is good enough, but you know that the staff is shoved into little rooms in the bowel of the ship and work every day for low wages and long hours -- you see it in their behavior and on their faces. The Buffet: There is a horrible layout. Much of the time you aren't aware of what is there. It's sort of laid out in a bizarre zig zag of separate rooms, you leave one buffet area and enter another, as if exiting the restaurant, to reach other areas. The service is quite amazing. Unlike the Golden Corral buffet experience you get on other lines, Cunard has staff whisking away the plates and dishes. It's almost as if you are in a normal, upscale restaurant, not a buffet. No IKEA like self clearing here. The Buffet Food: Again, and it's really surprising how different each day is, it's hit and miss. When it's a hit IT IS AMAZING. I have never had such quality buffet food on a cruise line. Filet Mignon, six inch grilled ship, grilled lobster, etc. are available on certain nights. Other nights you wonder what in the heck they are serving. It's bloody awful, and I'm not English. I love Thai food and they have this horrendous thai green curry that looks like it had already been digested. Other choices are just very average, again, more Golden Corral than fine dining. Again, to compare it with another line, on Royal's Allure the buffet was fresh, hip, unique, quality -- all the time. On the QM2 you have a small dinner buffet section "served" by disinterested staff -- except for those amazing exceptions. The breakfast buffet is better than average in all ways. Special Find: I wish I had known about this. It fills up very fast. Each night the ship has a "special dining room" area set up in the buffet -- separate from the main buffet. One night it's Asian, another it's Indian, another it's American bistro. They put down table clothes and candles although you can't disguise that it's in the buffet dining area. The service is excellent, better than in the main dining room, the food IS THE BEST I had on the ship, and the surcharge is minimal, perhaps $10 per person. Todd English: My, this guy likes himself. Watch his video. It's a nice room with good service. There is a fairly large surcharge if I remember. I think we spent over $100 for three. The food isn't nearly as good as he'd like you to believe and most on the ship that tried it agreed. However, there aren't the 20 restaurants aboard as on more contemporary cruise ships, just this, the buffet, and the main dining room and you'll probably want to try it. The food is good, to be fair, but it isn't any sort of five star experience. I think it all comes from the same kitchen that makes the 1000 meals at once dinner. My older son doesn't agree with me and thought it was great. Passengers: I read somewhere that the average age is over 70. One would like to think that a Christmas cruise would lower this age somewhat -- and it does -- but not by much. It's sort of like being at a retirement home. I don't mind it so much, screaming teenagers and drunk seventeen year olds that other lines have aren't my cup of tea and the older gentleman and ladies on this ship are calming. However, I'm not sure this is the best choice if you are under 40, probably not if you're under 50, and frankly, might seem a bit dull for those under 60. However, whenever we made an effort to talk to others they were very engaging and interesting and happy to talk with someone new. There were a lot of English on this ship, even though it was a cruise that left from the US, and it was fun to have people who weren't from the states. Entertainment: Frankly, there were times when it seemed that they didn't even bother to try. No other ship near this size is devoid of all entertainment such as this one. Again, with the Allure, there is a broadway quality show, amazing Cirque du Soleil performers, and on and on. On this ship you have bingo, a movie, or ball room dancing. Which is probably just what one had in 1940. Sure, there are excellent musicians aboard, very talented, but if you are not into music from the 1930's-1940's, or so it seemed, you don't have a lot of choice. Ball room music and big band. Most of the acts brought aboard were low rent. The movies were near first run and very good. There is a planetarium that has short, 20 minute films about the universe. They aren't bad, but seem a trifle dated. It's unique, but not breathtaking. The room: We had a deluxe balcony room. The room has a luxe feel and seemed classier than on Celebrity and Royal Caribbean. We had three in a room. There is room for two and let's leave it at that. I would say even roomy for two, but three's a crowd. I've never been on any ship that was ever different. The room service food was certainly a step above what I've had on any other ship, just don't order the thai curry. Just don't. Trust me, it's even worse than the buffet version. Staff: Honestly, despite that white glove marketing, you can tell it's run by Carnival. Not a horrible thing, I've sailed on Carnival and they're fine, but you don't have the same caliber of service you find on Celebrity. Also, this was for us an expensive ship, it's not as if the prices are low and so you expect more and don't always get it. So, don't expect more and you'll be fine. Plenty of forced smiles and how are you's and so on. I can't think of a particularly bad or dismissive staff experience, except perhaps in the library, which has very dated books, despite it's large size there isn't much you'll want to read unless you are into serialized novels or bibliography like books on Plato, and all of the staff seemed like jerks who had zero interest in the passengers. That is rare though. The ports: On this 12 night trip you only stop at about four stops and all in a row. The small caribbean islands are poor and similar. St. Lucia? St. Kitts? Barbados? Couldn't tell you which were which -- somewhat repetitive. Still, it's fun to hop off and soak in the sun and culture. Seven nights at sea is a lot -- I'm surprised they didn't add another island. SPA: Frankly, I didn't think the massages are of the same quality as on other lines, and they are very pricey. However, you get access to an interior area that has amazing features -- pools, numerous saunas, whirl pools, etc. It's really, really nice. WARNING: As usual on cruise lines, you'll spend a fortune on internet and phone provider charges. Despite our having purchased expensive international add ons and data with AT&T, and buying the internet time on the ship, we had a $1500 cell phone bill and $600 cruise ship charge. If you have kids, tell them it's a computer free trip and lock them away (their equipment, not the kids). As you can imagine, the net service on the ship is grossly overpriced, erratic and extraordinarily slow. This is probably not a problem for the over 70 year olds, but honestly, we live in a mobile society and cruise ships won't have anyone under 30 on them if they can't get the data/net issues worked out. Overall: 12 nights on a ship might seem like a lot, but it went very fast. Despite all I've said about the lack of things to do, it's really more a lack of splashy entertainment and activities you'll find on contemporary cruise ships, you'll find ways to make time disappear. We played monopoly, chess, walked the beautiful teak deck that surrounds the exterior, read books, went to bingo, deck quots and shuffle board, swimming, exercising, and just relaxing on a lounger watching the waves and the sun. We were rarely bored. I chose this cruise because I am a fan of ocean liners and I wanted to experience the QM2. It really is a wonderful ship. Whether it's the right cruise for you depends on whether or not you are a foodie (there are probably better choices) and whether you will feel comfortable with an older crowd. I am very happy I chose Cunard and QM2 -- it's an experience that may not exist some day. Would I do the Christmas cruise again? No, been there, done that -- however, I would consider a different, shorter cruise in the future, just to experience this grand vessel again.   Read Less
Sail Date: December 2014
We embarked for a ten nights cruise on the Cunard ship Queen Victoria sailing from Southampton on Sunday 7th December to the Western Mediterranean. It had been tastefully decorated “dressed” for Christmas with lights and trees, but ... Read More
We embarked for a ten nights cruise on the Cunard ship Queen Victoria sailing from Southampton on Sunday 7th December to the Western Mediterranean. It had been tastefully decorated “dressed” for Christmas with lights and trees, but overall it could be described as having a restrained feel, the public rooms having wood panels as in an Edwardian Gentleman's Club. There was a showcase of Cunard memorabilia to be studied, and a Harrods store on board. The restaurant offered traditional English cuisine with French descriptions and the ship was comfortable and stable. "She's built for the North Atlantic in winter says the Officer of the Watch, the Bay of Biscay will no more than rattle the afternoon teacups in the Queens Room". Even so, some passengers suffered from seasickness. We experienced a problem in that another passenger had deposited valuables and other items in our cabin "Stateroom". Wanting to know just how this had happened we were told by Cunard that the incident was being investigated. After complaining, they arranged another cabin for us; made an apology, presented us with a bouquet of roses, and an offer of dinner in the Veranda Restaurant. Later in the cruise we received a written apology as approved by Carnival, but the problem had distressed us and disturbed the first three days of our cruise. This cruise provided us with a comfortable rather than relaxing ten nights, but not with the ambience, cuisine, and sparkle of MSC the Italian Line with whom we have previously sailed..   Read Less
1 Helpful Vote
Sail Date: December 2014
We have just returned from our Christmas Cruise on Queen Victoria to Madeira and the Canary Islands. We travelled to Southampton the day before and stayed at the Meon Valley Marriott Hotel. This included a nights stay and car parking for ... Read More
We have just returned from our Christmas Cruise on Queen Victoria to Madeira and the Canary Islands. We travelled to Southampton the day before and stayed at the Meon Valley Marriott Hotel. This included a nights stay and car parking for the duration of the cruise, transfer to and from the ship and the cost was £70 per person. A lovely Hotel and golf complex. The first day at sea was very rocky across the bay of biscay and 3 out of 4 of us were very unwell. We did get some bands and sea sickness pills from reception which thankfully helped. The ship is very elegant and especially so at Christmas. Food in the Britannia restaurant was good and we used it for breakfast, lunch and dinner. Service on Cunard is very good and much better than a lot of other ships. The first 3 days were at sea until we arrived in Madeira. This is a lovely island that we had been to before and really enjoy. We did our own thing here and it was easy to get a taxi. Our driver charged $20 each and took the 4 of us to Monte Gardens which is well worth a visit (very hilly) we spent an hour and a half there and then the taxi took us to the ride in the basket down 2k of steep hilly roads.It was great and at the bottom we purchased a photo taken halfway down for just 10 euros. We were met again by our taxi and taken on a lovely ride to the other side of the island to a new viewing point where you stand on glass very high above the cliffs. Then on to a lovely fishing village where Winston Churchill stayed and did a lot of his paintings. We returned to the ship after about 5 hours. This was a great way to see a lot more of the island and far less expensive than the ships tours. Tenerife was the next port and we did do the ships tour to Loro Parque. Again we had been there before but enjoy it each time especially the penquins and sea life shows. La Palma is a very small island and here we did our own thing and just wandered around the town and sea front which are only a few minutes walk from the ship. Lanzarote was to be the next port of call however, according to the captain the wind was too strong to get us into port safely although 2 other ships had beaten us to it. So another day at sea. La Coruna in Spain was the last port of call. Here we did a ships tour to Santiago de Compostillo. About an hour in the coach to this very old Spanish City that is a pilgrimage site 3rd only to Jerusalem and Lourdes. Very rough again across that wretched bay but the bands and pills did there job! The entertainment on the ship was very good. The Singers and dancers in the theatre were brilliant and I would go as far as to say the best we have ever seen on a ship. The Opera Boys were wonderful and 3 girls from west end shows were great. There was always something to do during the days at sea and 2 of us did the Watercolour Art classes which although not very good at it I really enjoyed and went to five 2 hour classes. Patricia was a great teacher. The evenings in the Queens room were a little disappointing as they had an American singer who sang dreary jazz type songs and we found it boring but that was just our opinion. It is wonderful to have a full size dance floor on a ship. Don't dance but love to watch. Now for the gripes - The price of photos was the highest we've ever seen. $34.99 for formal evening photos and $24.99 for all the others. Didn't buy any. The most annoying thing of all was the lectures about Concorde had been really great and we had seen 3 of them. We were looking forward to the last one which should have been on the last sea day and was to be about the crash and the reasons behind taking it out of service. It wasn't shown! No explanation and despite several enquiries including to the entertainment manager who looked suprised when we asked (surely she is in charge) I told her it was like reading a book and finding the last chapter ripped out. Most annoying. It was a good "voyage" as Cunard prefer to call it but 7 days at sea out of 12 rather too many. We met some lovely people and enjoyed our Christmas break. Lastly, on arriving at Southampton we should have disembarked in groups according to your luggage label colour and ours was 9am. However, there was an announcement that there was a 20 minute delay and that was actually an hour with no explanation whatsoever. People were getting very twitchy with taxis booked etc and would have understood the situation had been explained. Read Less
Sail Date: December 2014
We were on the “notorious” Christmas Markets in Amsterdam Cruise on MS Queen Elizabeth. This was our first cruise, chosen so that we could sample the Cunard experience. The ship could not dock in Amsterdam as planned due to adverse ... Read More
We were on the “notorious” Christmas Markets in Amsterdam Cruise on MS Queen Elizabeth. This was our first cruise, chosen so that we could sample the Cunard experience. The ship could not dock in Amsterdam as planned due to adverse weather conditions. Complaints from just five passengers were the basis of a Daily Mail report which stated, “Around 2,100 passengers on board the Queen Elizabeth were furious at the decision to turn back”. This claim that all passengers were furious is an utter lie. The photograph of the so-called mutiny at Reception shows less than 30 people, around 1% of the 2,100 passengers. We were completely unaware of the demonstration at the time and certainly would have avoided it if we did. So, what was our view of the cruise? We liked the service and food. That in the Britannia Restaurant was very good; our special meal in the Verandah Restaurant was absolutely superb. Our basic inner State Room was well-appointed and spotless and our steward was very helpful and friendly. We enjoyed lectures by Martin Bell and Michael Whitehouse plus entertainment by The Beatles Experience. However the “Royal” Cunard Singers and Dancers were not our favourites. We disliked all extras being charged in US dollars. Charges were fairly expensive anyway and more so due to tourist exchange rates offered by banks and credit cards. I disliked the sale of low-cost ex-demonstration watches on board, which I thought cheapened Cunard’s brand image. We did notice the unpleasant smell of oil in the Golden Lion Pub. We do not know whether this was diesel or heavy fuel oil, but neither aroma goes well with your pie and a pint. Of course we were disappointed when Captain Alistair Clark announced that the ship could not dock at Amsterdam, but we accepted that this was due to bad weather. Perhaps the ship could have made it into the port but not sailed in time when the weather worsened, thus delaying the lucrative Christmas Cruise to the Canaries that followed ours. Who knows? In any event we were satisfied with the Captain’s announcements and pleasantly surprised when 75 dollars per person was deducted from everyone’s on-board bill. Our Clot of the Cruise award goes to the Entertainments Officer. On the morning that we did not dock in Amsterdam his TV programme welcomed us to Amsterdam and warned us to take umbrellas on shore due to the weather forecast. Maybe this stupid error contributed to the “mutiny”. We have learned two lessons on this cruise: 1. Do not believe anything you read in the Daily Mail. 2. Give P & O a chance next time.   Read Less
Sail Date: December 2011
This was our first trip on the Queen Victoria having made a number of prior cruises on the Queen Mary 2. Embarkation at the rather huge cruise terminal at LA, was relatively hassle free and we were soon on board. Our luggage arrived at ... Read More
This was our first trip on the Queen Victoria having made a number of prior cruises on the Queen Mary 2. Embarkation at the rather huge cruise terminal at LA, was relatively hassle free and we were soon on board. Our luggage arrived at our cabin on Deck 8 just a few minutes after we did, so it was a quick unpack and off the to explore the ship and what a beautiful ship it is. Our cabin was of a good size, and yes the bathroom was miniscule, but that is the same on most modern cruise ships. The cabin stewardess, La Rosa from the Philippines was very attentive and kept the cabin spotless. There could have been some loungers instead of the upright chairs on the balcony and possibly some more storage space but these are relatively minor issues. Given that the cruise was from LA to Hawaii there was always going to be more days at sea than on most cruises and more opportunities for the traditional Cunard formal themed Balls in the Queens Room. OK, we appreciate that some people might not particularly like so many formal nights, but hey, Its Cunard! Having said that it was noticeable that staff on the ship was not strictly enforcing the dress codes as evidenced by one particular Canadian gentleman who wore jeans, sneakers and a baseball cap for every occasion! Struck it lucky with our table partners, 2 couples from California and a Canadian Couple who know live in Mexico. We enjoyed all the food on offer In both the Britannia restaurant and the Lido. We particularly enjoyed the social "banter" with the waiters at our table. Especially with the wine waiter from the Ukraine. There were four lecturers on this trip. There was a couple talking about Hawaii, it is always difficult to do a "double handed" lecture but this couples presentations were dire to say the least. There was an excellent motivational speaker, how could you not attend a lecture entitled "Are you the person your dog thinks you are?" There was a military historian who spoke about the war in the Pacific and in particular about the men involved in the iconic "raising of the flag" on Iwo Jima picture, it turned out that his late father was one of the men involved. He was a truly excellent speaker. Then we had a travel writer with a series of lectures called "America 101" again really interesting and informative. The entertainment Staff, led by the least pretentious and self-promoting Entertainments director we have met did a wonderful job. The Royal Court singers and Dancers did some fantastic production numbers worthy of any Broadway or West End shows. There was a lady violinist - she was excellent as was the solo pianist. The other acts, a singer (a Nat King Cole tribute) a comedic juggler and an American comedian were good but didn't stand out. Were the excursions on offer value for money? Probably not, as at each island equivalent "local" tours were available at a cheaper price. However in Honolulu, we were advised to get the ship excursion to the USS Arizona memorial as the tickets to the memorial are provided with the tour. If you did do it yourself you would have had to take pot luck on getting a ticket, dependant on what other cruise ships might be in port and you would almost certainly had a long wait to get to the memorial which was not the case with the ship provided excursion as we were at the memorial within 45 minutes of arriving at the site. Would we travel with Cunard again? certaiinly Would we travel on the Queen Victoria again? certainly Read Less
Sail Date: December 2011
I don't understand the reviews some people have put about this cruise, 20 December - 5 January. My mum and I had a great time, we joined in with all the quizzes, of which we won several. The food whether it was breakfast, lunch, ... Read More
I don't understand the reviews some people have put about this cruise, 20 December - 5 January. My mum and I had a great time, we joined in with all the quizzes, of which we won several. The food whether it was breakfast, lunch, dinner or afternoon tea could be faulted. I have seen complaints about miserable and sullen staff but as my mum and I treat people with respect and friendliness, perhaps this is why we have not had others treat us badly. So many of the people on this cruise were downright rude, raising their voices to speak to waiters as though they were idiots or couldn't understand English. We enjoyed all the shows, the dancing was excellent. The panto was corny and cheesy but so what, it was a bit of fun! We enjoyed our excursions, including doing our own thing in the Canaries. The highlight was Madeira, we did the toboggan ride and then the fireworks at midnight were fantastic. 31 December is mum's birthday, so an excellent memory to have. I don't know if we are just easy to lease, but we had a fantastic holiday. Apart from a couple of small niggles which weren't worth mentioning, we enjoyed it 100%. These "professional moaners" are determined to spoil it for everyone else and yet they book to go on a cruise again and again. If they complain about the food I would like to know what they eat when they are at h pome! Read Less
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