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Sail Date: December 2014
Just got off Cunards Queen Elizabeth with 5 Family members I have traveled with 5 different Cruise companies This was my first cruise with Cunard that I thought would be a bit highbrow for my taste . How wrong was I. The service was very ... Read More
Just got off Cunards Queen Elizabeth with 5 Family members I have traveled with 5 different Cruise companies This was my first cruise with Cunard that I thought would be a bit highbrow for my taste . How wrong was I. The service was very slow the quickest I got a drink order to our table was 20 mins the slowest just under hour and I am not making this up the food in the Brittania restaurant was good but no way near as good as other ships I have been on The entertainment was alright but no where near enough different varieties of music you will like it if you like listening to one man piano players they had several bars with piano players no Jazz or nightclub venues. I found most of the serving staff to be OK but no were near the standards of say Celebrity. Our trip was to go to Amsterdam and dock for 2 days we were told on first day at sea that we could not dock at Amsterdam because of high winds, no alternative port could be found so we sailed up & down The English Channel Because of some EU ruling we were told that vat would be added to all ship shops purchases and there would be no duty free sales I sailed with P& O last January to Amsterdam where there was no vat added and you could buy duty free on board? But worst of all this short cruise to the Amsterdam Christmas markets to do some last minute Christmas Shopping and buy our duty free drinks for Christmas did not happen Maybe I will try Cunard again when I reach 80 years of age but of the five cruise companies I have used Celebrity, Royal Caribbean, NCL, P&O and Cunard. Cunard would not get in my top 5 cruises and this nothing to do with our cruise not reaching its destination. Just on Poor service not enough to do generally not a well run ship. Read Less
Sail Date: December 2014
In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Details Embarkation - Reasonable with wheel chair assistance. Heard ... Read More
In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Details Embarkation - Reasonable with wheel chair assistance. Heard of long delays for passengers arriving earlier also requiring assistance. First impressions - As expected but little extra effort put into festive decorations. Dining - First sitting in Brittania Restaurant. Fixed dining on table for six. My wife and I like to mix with other people so chose a six table. This has its downside as we discovered. For three of the first five nights our companion diners did not appear so we were lone diners on a table set for six. It seems our companion diners preferred later dining and obviously have no responsibility to us. On the sixth night we did move to another six table nearby who had suffered the same fate and were also joined by another couple who moved from the later sitting. I cannot blame Cunard for the whims of fellow diners but the system is flawed. On Princess and Celebrity you are allocated early or late dining and then led to a table size of your choice on entering the restaurant. The waiters ensure minimum delay by filling tables efficiently. Fortunately our dining companions for the rest of the voyage were great. The food was at best acceptable for most nights and mainly consisted of basic fodder dressed up with fancy wording on the menu. On several nights there were 3 Vegetarian meals out of the six on offer. There were some good offerings such as Lobster, scallops and a Chateau Briande but seen together on one night only never to appear again. Is this penny pinching or what? Entertainment - Very Poor. This is our opinion but seemed to be the concensus of most passengers we spoke with. The comedian (one night only) was declared as very good by most. Other one night acts such as a female singer, a male singer, pianist, flautist and the acrobats(Power of Two) met with mixed reviews but none would be considered as a top line act. As for ship's company entertainment this was exceptionally poor. Three of their four singers were really poor and the dancers mediocre at best. The entertainment around the ship was just as poor with three piano players(come singers) offering some noise. The harpist and violin quartet provide acceptable background music. However it was the theatre entertainment that was the most dissapointing. Activities - barely passable but we did not partake in all of them. Table Tennis much the same as other cruises with minimal crew involvement. Knitting circle had no dedicated facilitator. The Bridge tuition and organised "Duplicate Bridge" sessions were exceptionally well run and much enjoyed by all participants. Quiz sessions mainly held in the Golden Lion were OK and well attended. The Golden Lion pub had a good ambiance but the beer(Bitter) served on tap was much too cold. At least one bitter should have been served on tap at cellar temperature. I drank bottled London Pride which had been left out of the fridge as a best alternative. In Summary - Overall not good value for money. Not the Festive Cruise we had expected. New year's day fireworks in harbour at Tenerife out of sight from our berth. Read Less
Sail Date: November 2011
Having heard from relatives the excellent experiences they had enjoyed travelling with Cunard ( albeit the majority on the larger Queen Mary ) I was actively looking forward to this first voyage with Cunard. Previously I had taken ... Read More
Having heard from relatives the excellent experiences they had enjoyed travelling with Cunard ( albeit the majority on the larger Queen Mary ) I was actively looking forward to this first voyage with Cunard. Previously I had taken voyages with Princess, P and O , Holland America , and Celebrity, all of which were most pleasurable. The ship is beautiful, of that there can be no doubt. The styling and features were magnificent ,which coupled with the layout and number of alternative facilities available , I believe all tastes were more than adequately catered for. She is indeed a ship of class and refinement. The entertainment again , overall, was superb . The main ballroom was lively up until the late hours , this in the main ,due to the high level of performances by the band, dancers and singers. The main theatre shows were poor , but other lines also seem to find it difficult to provide a higher class of entertainment. I believe all entertainments provided along deck 2 were at an extremely high standard, reflected again by the high numbers attending the evening entertainments. The staff, overall were professional and proficient , however I felt they lacked that natural happy buzz ,prevalent amongst other lines! Two expectations were our table waiter Ragesh and our wine waiter , excellent service with friendly warm genuine personality. We ate in the Princess grill, this was due to our love of good food. I feel that eating in the buffet may have been more beneficial! The standard , consistency , preparation and quality of the food was appalling. I do not expect the head chef to personally prepare and control my food to ensure the best of fare, but a cursory glance after plating and prior to serving may have been beneficial ? Salads obviously not fresh, meat , not of premium quality and basically bland fare. Whilst I considered the meat poor , one couple at an adjacent table complained one evening regarding poor steaks, a few nights later following a similar complaint he requested the attendance of the maitre di. He apologised , saying there was little he could do as it was prepared with the restaurant meat ?? Not really an excuse at all is it.? During the cruise an extensive regime was enforced due to an outbreak of Novovirus. Whilst there was a considerable outcry from some of the passengers at the measures invoked by Cunard to contain the spread, I believe these measures were essential to contain the problem. Pity some of the passengers hadn,t been more vigorous in stemming the spread. The number of people failing to report symptoms as they may have been forced to cabin containment was irresponsible and selfish. We were detained an extra night in Alexandria due to high winds which forced us to miss our Crete port. In my opinion this was a poor call by the captain. I realise that sometimes you make the right decision and no one acknowledges the fact ,and a poor call opens you up to all manner of criticism. I have sailed often enough to know high winds and safe / unsafe weather and as I stated before the weather did not appear any worse than when we sailed the following day. It certainly did not stop another cruise ship and an extremely large ferry sailing when we were supposed to set sail! A similar fiasco occurred at our disembarkation port of Venice. Whilst no one can control the weather , the delays in making some kind of a decision as to intended actions was deplorable. Despite numerous requests as to the status of intended actions, it was not until 10.45pm we were informed that we were to be disembarked at Trieste at 5.30am ( 3 hours prior to our initial disembarkation time ) However on the plus time we did get transported to Venice airport to catch our flight ( albeit 4 hours prior to the flight time !!!! ) Whilst I would seldom criticise individuals actions I believe the captain handled this and other instances with a lack of the necessary confidence, authority and assurance normally displayed at this level. Overall a very disappointing experience, one I shall not be repeating with the Cunard line. Expectations were high but the resultant outcome I would not have expected from a budget line. This could have been a one off " poor show " due to one or two individuals being in the wrong positions but I do not anticipate spending the money to ascertain the outcome. Read Less
1 Helpful Vote
Sail Date: October 2011
I have recently returned from a weekend trip on the QM2 to Cherbourg in France. I am a seasoned cruiser have done over 20 cruises with both P&O and Royal Carribean (many times) and NCL (twice) so I feel I have a lot to compare it ... Read More
I have recently returned from a weekend trip on the QM2 to Cherbourg in France. I am a seasoned cruiser have done over 20 cruises with both P&O and Royal Carribean (many times) and NCL (twice) so I feel I have a lot to compare it with. How disappointed I am with so many aspects of the trip. I imagined Cunard to be "the creme de la creme of cruising" service, food, entertainment and the ship itself but this was not really the case in most parts: 1. The service in the restaurant at dinner was appalling - we were sat with empty plates on our table for over 20 minutes before our next course came, the water was never topped up, no service with a smile and most things too much trouble. All in all the food was rubbish, lukewarm and very poor quality and the service was really slow. We were told they were short staffed so assumed this was because it was a weekender and therefore had allowed staff days off but this should not be the case just because its a short trip. 2. The layout of the ship is absolutely unbelievable. There is no open pool in the middle of the sun deck like on most ships, to get to the queens room you have to cut through one of the restaurants or go a deck higher/lower than the queens room and go up/down - this was awful especially at mealtimes when you felt you were disrupting the diners. The buffet style restaurant was even worse, set out very oddly with little bits of islands here and there but nothing with any substance so you felt you had to walk around it all in case you missed anything - it just wasn't in one large area like most ships I have been on. 3. The choice of food was very poor - I am a vegetarian so it was even harder for me but even the meat eaters in our party struggled and was disappointed. The only thing I can say that was a good experience was the afternoon tea, our cabin steward did a really good job and the bands were great. If it was my very first cruising experience I would not have been impressed and certainly would not have the cruising bug. One of our party was a first-timer and she certainly wasn't impressed and just thought it was ok! Read Less
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