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2 Helpful Votes
Sail Date: December 2014
We were on the Christmas Cruise to the Canary Islands, we paid the Cunard Fare so we had a very nice cabin with balcony, The food was very good except for Christmas Day we were expecting something a bit special but were disappointed. the ... Read More
We were on the Christmas Cruise to the Canary Islands, we paid the Cunard Fare so we had a very nice cabin with balcony, The food was very good except for Christmas Day we were expecting something a bit special but were disappointed. the entertainment was very poor, in fact, some of it was an insult to our intelligence I have seen better entertainment at children,s parties. Santa visited the ballroom in the afternoon and then nothing , not even a little party for the children, just photographs. The staff were excellent in the dining room and the Lido and the cabin staff. The Entertainment needs shaking up a bit it was very poorly organised especially during the day. We booked a tour before we went on the cruise , it was in la Coruna, what a rip off. it cost us 75 dollars for two, it was an easy walking trip, The tour was for two and a quarter hours and we were stopped for one and a quarter, we went through the empty fish market to a lighthouse which was up a hill we couldn't climb, then on to a café for coffee and cake for 45 mins then 15 mins it took to return to the ship.   Read Less
1 Helpful Vote
Sail Date: December 2013
Our cruise began on the 21st Dec 13 at Southampton, the process of getting onboard was stress free, and took in total around 15 minutes. We pulled up at the ship dropped off the luggage (and my wife) I then drove the car over to the ... Read More
Our cruise began on the 21st Dec 13 at Southampton, the process of getting onboard was stress free, and took in total around 15 minutes. We pulled up at the ship dropped off the luggage (and my wife) I then drove the car over to the parking area where I gave the keys to CPS parking who took the car away to the parking area. Rejoining my wife who was on her mobility scooter. We were immediately told to go to the disabled desk to check in, to be honest there wasn't much of a que anywhere. We were booked in, photos taken and given our sail account cards and then followed the rest of the people to the security area. Again not much of a que. Once onboard we went direct to our cabin 6001, which was a disabled cabin with a balcony. It was at the very front of deck 6 on the stbd side. The cabin was bigger than we expected although quite an odd shape. Loads of drawer and wardrobe space. We didn't actually fill all the drawers up. One good gesture from Cunard was the half bottle of sparkling wine in the ice bucket. Which we drank almost immediately. The bathroom was of a good size with a pull down shower seat. One problem though was the size of the sink in the bathroom, very small kind of like you would add to a corner in your toilet at home (just big enough to get your hands in). Also there was very little space to put your toiletries with no cupboard space at all. There was a uk plug socket along with a European type socket, in the bathroom was a shaver type socket. Although I found that the uk socket was turned upside down, and there was no space really to plug a uk plug into the European adapter. Lunch was being served in the Lido on deck 9 which was quite nice although by the time we found a spare table the food was cold, and we were asked by the ships staff to move the scooter. We didn't mind that. As the cruise went on we found a table first my wife sat there and I went off to get the food and drink. The standard of food from the Lido was generally good, with quite a good variety on offer, the sweets were good also. Copious amounts of tea and coffee (although not very good coffee) and cold orange juice, lemonade and cranberry were always available. Plus a help yourself vanilla and chocolate ice cream. We knew from other cruises that the coffee was not always very good so took a pack of Kenco with us. Dinner in the Britannia was generally good although saying that the ribeye steak we had one night was so tough we couldn't eat it. My wife always found the food to be over salted. I usually put salt on my food but during our cruise I never put any on at all. The fillet steak was very good. We never went to any alternate dining restaurents so I cannot comment on them. When going to dinner in the Britannia it was either informal or formal dress. Informal was trousers, shirt (tie optional) and a jacket (always) The staff do tell you a jacket is required to dine. The formal nights (we had four on our cruise - including Christmas day and new years eve) were good. The waiters like to please and will get you anything you ask for. Again the coffee quality was not very good and my wife asked for a cappacino (sorry for the spelling) and they got her it (which was free of charge). Day time entertainment was in our view not very good at all. if reading a book and falling asleep in the chair is your thing then its good. On our previous cruises with other cruise lines there were usually someone playing a guitar and singing or a dj playing tunes etc. but nothing like this at all on the Victoria. The same in the evening, except for hemispheres where their four piece band played. Elsewhere in the ship there was a harpist, a four piece violin/cello and in the Queens room was a band playing ballroom type music. In the Golden Lion pub there was usually a chap playing the piano which was a bit more lively. They also had quizzes every night which on the whole were quite good. Bar staff and bar waiters were good, especially Quinton in the Golden Lion. One thing to remember though is that they charge you for soda water, as though it were lemonade. We enquired as to how much a jug of pimms would be with diet lemonade instead of the full fat stuff. The normal price is $18 however they would charge you extra for the diet lemonade. Bit of a rip off really. Next time we will purchase an unlimited soda ticket as it would be cheaper in the long run. Christmas day festivities were a bit of a let down, with nothing special being put on. New years eve was a bit better however the festivities centered around the central staircase (over three decks) and unless you got there very early there was not a seat to be found free. we saw the new year in there and wandered off to the Golden Lion pub to listen and join in with the singsong and pianist. Just by the Golden Lion pub is the casino, which is quite small, around four tables and 20 or so one arm bandits. My wife did win $500 on the card machine so it is not all bad. In the theatre there is very limited disabled seating. On deck 2 there is enough room for 2 wheelchairs or scooters on either side of the theatre. There is also very limited seating for the disabled persons escort. There is however power points very near the disabled areas so if your low on power you can plug in, providing you have the relevant adapter for your charger, we had the US and European with us so covered all options. There is also a couple of disabled spaces in the stalls on deck 1 but its a bit of a job getting the wheelchair or scooter in the right position. We usually got to the theatre half an hour prior to the start of the show only to find the spaces already gone. We left our scooter at the back and walked down to the seats (which my wife could fortunately do) if you cannot then you may not be able to see the show. It seemed to us that at the slightest bad weather the outside decks were closed off, which was a shame really. You can always go out onto your balcony (if you have one), although I had to fight with the door to open it, with the strong wind and the inside pressure. On port days we were always in quite early. Queen Victoria always laid on shuttle buses to the local town which was good of them. One thing though is that there is only usually one disabled bus so you may have to wait some considerable time to get on it. Fortunately for us my wife could walk a little so we put the scooter into the bus hold and got onto the bus. On the whole we enjoyed the cruise (as we always do) but were disappointed with the entertainment. It could have and should have been better. I hope my review helps you in your decision to go with Cunard Queen Victoria. For us though it is a one off with Cunard. Read Less
Sail Date: November 2011
Having cruised with Cunard before we had high expectations of this cruise. Our flight to Athens was uneventful,and embarkation was fairly smooth.We were most impressed with the handling of our luggage which was taken off our hands at ... Read More
Having cruised with Cunard before we had high expectations of this cruise. Our flight to Athens was uneventful,and embarkation was fairly smooth.We were most impressed with the handling of our luggage which was taken off our hands at Heathrow and the next we saw of it was in our cabins! This was a lot better than other flight cruises we had.The cabin was pleasant with ample storage space but the bathroom and shower particularly was very small compared to Celebrities Solstice class ships.The towels also felt small and hard by comparison.Small touches such as binoculars and an umbrella were missing. The ship looks well appointed with abundance of polished wood in the style of an English stately home the Royal court theadre and the Queens Ballroom were bothexcellent and roomy and in par with ships of equal status, The Brittania Restaurant is very attractively designed on two floors and our request for a table for two was accommodated albeit in a rather claustrophobic corner. The standards of food were very acceptable and a vegetarian course appeared every day although the choice could have been better. The stuff in the Restaurant were very polite and and friendly particularly our Goan waiter Glorio.The wines waiter was great and he knew our name from day one a good touch. Now the not so nice part. The Lido buffet restaurant's choice was rather limited in choice and it certainly no much to Ships such as the Eclipse, or Solctise. Apart from the traditional English fare there was pasta and pizza and the occasional stir fry. The breakfasts excluded such stable items as prunes and figs which appeared after passengers complained.The toast was always cold. The stuff also appear to be the same and were mainly unsmiling. On sea days you were hard pushed to find a clean table I guess because people were congregating inside due to the weather Things took a nose dive however after our call to Alexandria.Apart from the torrential ran,rather unexpected in Egypt, the place seemed to be riddled with piles of rubbish.We join an excursion to the Pyramids and after a two hour drive from hell we arrived there to be virtually assaulted by avery aggressive mob of vendors, camel owners and peddlers demanding money from us and even preventing us taking photos. Our guide conveniently stayed on the bus. On arrival back to the ship the captain announced that the port was shut due to inclement weather and consequently we spend an extra 24 hours stack in Alexandria. It was notable that Fred Olsen's 'Boudica' managed to sail!because of the delay we missed our next port of call at Katakolon in Greece. The next two ports were Corfu and Dubrovnik and were both pleasant experiences. But the biggest disappointment was to come when on arrival to Venice we were prevented to dock and after floating outside a port for the whole day the captain decided to sail to Trieste on the Croatian border so a day and a half spend in Venice was missed. From Trieste we were then bused to Marco Polo airport where most annoyingly the fog still persisted.All flights were considerably delayed and some passengers had to be taken to Pergamo (Milan) to fly.This left everyone seething particularly as Cunard was aware of the fog and made no provisions to provide passengers with any food coupons or guidance. Read Less
Sail Date: October 2011
After a few drinks in a pub one Sunday afternoon myself and 7 other adults all decided to go on a cruise together- some had cruised many times before including world cruises and some were virtually novice cruises having cruised once aboard ... Read More
After a few drinks in a pub one Sunday afternoon myself and 7 other adults all decided to go on a cruise together- some had cruised many times before including world cruises and some were virtually novice cruises having cruised once aboard Marco Polo but we all had one thing in common we had never cruised with Cunard, for this adventure we decided on Queen Victoria which was visiting the Eastern Med. and we counted down the days with intrepid excitement. We were flying from Heathrow on a charted British Airways flight which did set off 30 minutes late but on arrival at the port you'd have thought we were 3 hours late the photographer had gone so no special arrival photo for the 8 of us, no welcome party apart from one entertainment officer who didn't even say hello, no hot towels for the weary traveller and not even a cabin steward to at least direct us to our cabins (even Marco Polo provide this) to sum up we felt like second class passengers being sneaked on board the tradesman entrance not quite what we had expected. We found our cabins which to all our relief were really nice and better then we expected, we all had D2 cabins which had large sofas in them and a bottle of champagne waiting for us at last we could all relax and enjoy our cruise..sadly this was not to be the case when we heard the rumours that our luggage would not be joining us for ages and so this meant going to dinner in the clothes some of us had had on since 2 am that morning all my planning as to what to wear the first night down the drain. But not to fret we all decided to go and have some drinks in the award winning Golden Lion Pub, the pub itself is great and can see why it has won the award for bset cruise line pub but the service was AWLFUL and it never got any better during the cruise, if you did get the attention of a waiter the attitude just seemed to be what?? not what could I get for you madam seeing as your paying a 15% service charge for me to go and get you a drink and then you waited 10 minutes to get your drink, we tried just walking in and ordering from the bar but were often told by the bartender I'm far to busy to serve you go and find a waiter, there may have been 10 people in the bar I dread to think what happens when they get a rush on and the final insult was 3 glasses with lipstick on in 2 days when we complained we were told health and safety says they can't polish the rim of the glasses!!we did suggest just looking may be an idea but at £8.00 for a large glass of wine this shouldn't happen and it didn't happen once on P&O Aurora over 94 days when we sailed with them this year. Anyway at 8.30 on the dot we headed for our dinner in the restaurant only to find a queue of around a 100 people stood outside no one had bothered to tell us or other passengers it was open dining so it was utter chaos we eventually got in for dinner after a 40 minute wait but one of our group just left thoroughlly fed with the whole situation.The food that night was fine and to be honest after dinner we were all exhausted so headed to bed feeling extremely disappointed and somewhat underwhelmed as to our first experience of Cunard. The following evening meals were all spent on our allocated table for 8 in the Brittania restaurant, I can only say the waiters and service were pleasant but lack lustre, the food only average and the choice quite poor sometimes, having been on P&O I felt like I was visitng their poor relative the service on P&O is 5 star compared to this, the food far superior plus they serve you your vegetables and potatoes seperatley so you can have the portion size you want and don't get me started on the wine waiter it was like a comdey act you just couldn't write it..my partner ordered a bottle of speckled hen waited about 20 minutes only for the waiter to come back and ask was this similar to a white wine spritzer!!!unbelievable,half our group had wine with our dinner each night but soon realised take a glass of wine in with you as we never got served till passed 9.00pm sometimes as late as 9.15pm then when he did top up the glasses we started a betting game as to how much wine and condensation off the bottle could he spill over each of our plates, cutlery and table it was just so unprofessional in future one might suggest using a towel around the bottle and not pouring wine in such a rushed manor as you spill it.All in all there isn't any comparison between Cunard and P&O for your dining experience P&O win hands down we came to the conclusion Cunard call their service White Star Service as they would never win Gold, Silver or Bronze!! The shows overall were good and the theatre itself lovely but the nights when they held themed formal nights were just a waste of time as a group of 8 we could never get out of dinner in time to take part in the Queens Room for the parade which was really frustrating as we took part in every themed night from wearing masks at the masked ball, top hats for Ascot night with morning suits, the majority of passengers didn't take part so why bother they never inforced the theme so those who did get dressed up just ie us looked stupid to be honest as the mass hadn't bothered. Everything is geared up for first sitting or as Cunard call it Main Sitting from the parades, the quizzes you just never could get out in time if you were on late sitting which was a shame. Our cabin steward was just bordering on ok he never did any more or less than required of him, maybe a good morning, a have a nice day or even a greeting using our names would have made us feel a little bit special but we never got anything like this we got a smile from him the day before we were leaving what a surprise tip time!!also we had left a piece of cotton thread on the carpet the first day we had arrived and guess what it was still there the day we left my partner joked that the cabin steward probably couldn't lift the hoover for health and safety reasons!! the cabin stewards on P&O go out of there way to be pleasant even down to the mention of having a hot chocolate before bed hey presto the next night sachets of drinking chocolate in the room and the bug bear for all of us no drinks facility in the room when we asked why we were told health and safety again P&o provide kettles in every room all I can presume is P&O like to live life on the edge of Health and Safety rules!! kettles and clean glasses whatever next We gave up after one failed attempt in the Lido for breakfast after having walked the length of the room twice and still not found anywhere to sit food now tepid we opted for room service everyday which was fine.The pizza's and pasta were freshly made and were good, and the grill which served burgers etc was also tasty but we never really had time to have lunch as we were always out visiting a new destination so I would say nothing outstanding but nothing poor either as there was a wide range of choice at all times What was good about the ship were the fish and chip lunches in the pub and the afternoon tea in the Queens Room, now that was more what I had expected all the time from Cunard Silver Service alas this sort of service was limited to afternoon tea only. Finally to keep with the theme of rubbish embarkation we had a rubbish disembarkation we were told our luggage would be waiting for us at the airport and to collect it for boarding when we arrived but when the coach dropped us off no luggage no Cunard staff 32 people aimlessly wondering around not knowing what to do or where to go we went into the airport asked their staff if they knew where the luggage was no no idea finally our group walked out at the other end of the airport and spotted our luggage what were the two Cunard staff doing just sat there chatting oblivious to us and our plight one seemed quite surprised when my partner informed him he was stood at the wrong end of the airport to meet the passengers, it just summed up the service from start to finish!! Overall would I recommend Cunard to someone NO, would I go back on Cunard NO, don't get me wrong the ship was nice but so are others, the drinks were really dear nearly twice as much as P&O charge,I think you can better value for money with better service on other cruise ships. On arriving home we booked another cruise with P&O after this cruise we want more than White Star Service we want 5 star Gold Service Read Less
1 Helpful Vote
Sail Date: December 2010
My husband and I signed up for Cunard's Christmas/New Year's cruise leaving from Brooklyn, 15 days, to the Caribbean on the Queen Mary 2. It was my husband's first cruise, as I had taken one on Royal Caribbean before to the ... Read More
My husband and I signed up for Cunard's Christmas/New Year's cruise leaving from Brooklyn, 15 days, to the Caribbean on the Queen Mary 2. It was my husband's first cruise, as I had taken one on Royal Caribbean before to the Mediterranean, and loved it. We had heard that Cunard was one of the best, luxurious cruise lines around. The boarding process was definitely much more complicated than my other cruise, which I didn't understand, as we were to be in a higher category of room. The room itself was fine, once we got there. The excitement, of the cruise, however, quickly dissipated within the first few days of being on board. I don't think we met one person on this cruise, who had been on Cunard before, who didn't tell us how far downhill the line has gone in its quality of experience, food, etc. Three days after we left New York, the main doctor on board announced that the noravirus was on the ship and spreading. We, of course, had no idea what the virus was or how it was spread. People were asked to start using hand sanitizer. On my only other cruise (with a friend) staff stood at the entrance to all restaurants and made sure everyone used it from the first day. We now had 11 days left on this cruise. We soon saw that people in our short corridor had it. Staff were wearing masks to clean the rooms. Then we saw other staff wiping down elevators and hand rails. Too little, too late. On our way to Christmas dinner, we had to step over a pile of vomit on the way out of the elevator. Still over a week to go.We went to the purser's desk and asked if we could disembark. We felt trapped in our room (although they stopped vacuuming it for several days for some reason), taking as many excursions as we could. But I always dreaded having to get back on the ship. It was a horrible feeling of anxiety and isolation. The woman at the purser's desk was unbelievably rude and arrogant. She told us we could disembark (NO help from the cruise line, however), but that we would receive no type of reimbursement. We have done extensive travel, worldwide, and have never received this type of treatment. She wouldn't even answer our questions about Center of Disease Control contact. What did we learn? We will never cruise again. Seriously consider doing a cruise this long with this line. Check the CDC's web site to check sanitation ratings, although these statistics are only what the cruise ship reports to them. The report for our cruise said 8% of the passengers had it. We believe that is way too low for what we saw. Read Less
1 Helpful Vote
Sail Date: November 2010
This was our fifth Caribbean cruise on the QM2. The level of service and quality of food has declined with each trip. THE FOOD. The ongoing decline in the quality of the food in the main dining room is enough to make a poor traveler ... Read More
This was our fifth Caribbean cruise on the QM2. The level of service and quality of food has declined with each trip. THE FOOD. The ongoing decline in the quality of the food in the main dining room is enough to make a poor traveler want to weep. The practice of accompanying entrees with frozen peas and carrots reminds me of a trip to a grandmother who can't cook. Add to this an over-reliance on whipped potatoes, and you you're apt to get meals with all with all the charm of a frozen dinner from the local grocery. I thought perhaps the food our last cruise was an aberration, but no, it's become even worse. And the little molded piles of overcooked rice... the less said, the better. On the other hand the food at the added-fee Todd English restaurant was outstanding. We went once and there were eight of us. All were in agreement that the food was first rate. SERVICE IN MAIN DINING ROOM Breakfast and lunch service were chaotic; the error rate for the two of us was an unbelievable 40 percent. The problems included items ordered that were not delivered; wrong dishes delivered, items delivered to other diners; items delivered that were not ordered, dietary restrictions that were bungled with the result that the ordering process needed to be repeated. The service for breakfast and lunch was so bad that it became a something of standing joke among the guests. Service for dinner, on the other hand, while not up to standards of old was acceptable. THE ENTERTAINMENT Some of the shows are four and five years old and if you're familiar with entertainment in larger metropolitan areas will have a "High School Musical" feel to them. The featured guests were entertaining; the Royal Cunard Singers and Dancers were uneven. THE DANCING So why would I ever want to take an over-priced Cunard Cruise? One word--the dancing. The Cunard line has the the best dance floors at sea and hires wonderful orchestras/bands to provide danceable ballroom and Latin music. There were six dance hosts who knew their steps. Unfortunately, the line no longer maintains the old standards for their appearance. Gone are the days of the buttoned blazer. On three different occasions the uniform consisted of shapeless, tired-looking tropical shirts. On several occasions the social hostess and her staff were on the dance floor dancing for their own pleasure--ignoring the guests, taking up precious floor space and colliding with the ship's passengers. Very very amateurish, the term that comes to mind is "bush league." Read Less
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