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59 Cunard Fort Lauderdale (Port Everglades) Cruise Reviews

We had been on the Queen Mary 2 several years ago and was looking forward to another Cunard trip. Pros: 1. a beautiful ship 2. good food (down from last time, but still very good at most meals) 3. greats ports 4.good ... Read More
We had been on the Queen Mary 2 several years ago and was looking forward to another Cunard trip. Pros: 1. a beautiful ship 2. good food (down from last time, but still very good at most meals) 3. greats ports 4.good entertainment Cons: 1. Horrible staff!! 2. room was filthy (wish I had taken pictures because no one would believe it) 3. Aside from the head waiter - NO ONE bother to learn our names. No one. Not our cabin attendant, not our waiter, not the bartender at the bar we had drinks at every night. 4. In an effort to meet all of the ports of call, the ship went right through a bad storm, instead of going around it.The cabins in the front and especially the back had it particularly rough. 5. The buffet (outside of meal times) was awful. 6. People onboard got sick and they had to take precautions. They never pulled people from the bars that were overstaffed to help. It could take you up to 20 minutes to get a cup of coffee because they had to serve you. 7. While the ship was under rules for the flu, there was a person at each entry to the buffet to pass out hand sanitizer. Once the precautions were pulled so were the people passing out the hand santizer. After this RARELY did I see crew using the stationary hand sanitizer. I thought no wonder the norovirus spread through the ship! Read Less
Sail Date March 2018
Why did we choose this? Time, Cost, and Destination. Food was great--I know some don't think British Food is good but we really enjoyed it. Frog Legs, Escargot, lamb and more lamb, pub food, we enjoyed it all as well as the sweets. ... Read More
Why did we choose this? Time, Cost, and Destination. Food was great--I know some don't think British Food is good but we really enjoyed it. Frog Legs, Escargot, lamb and more lamb, pub food, we enjoyed it all as well as the sweets. The weakness of the cruise was its entertainment. Now I must say the Brits on board really enjoyed some of the entertainers but as an American they did not appeal to me. The Cunard singers and dancers were outstanding and so energetic. I don't know how they do it. Since we only had 3 stops I really enjoyed the onboard library. Got to read 6 books on the way over. Malcolm Nelson gave a great series of talks on the HM Customs service. My wife really enjoyed the movie selection including the one on Hawkins which was so timely as he passed away as we were on the cruise. Read Less
Sail Date March 2018
The Cunard queens have enjoyed a reputation for elegant cruising that we wanted to experience. The 14 day T/A on Queen Victoria was offered at a reasonable rate and we booked it for our first Cunard cruise. We found the public rooms ... Read More
The Cunard queens have enjoyed a reputation for elegant cruising that we wanted to experience. The 14 day T/A on Queen Victoria was offered at a reasonable rate and we booked it for our first Cunard cruise. We found the public rooms spacious and well appointed. The theater/showroom is large enough to accommodate all of the passengers in the two shows each evening without reservations. There is a large ballroom where nightly big band dancing is held. The main dining venue, Britannia, and the buffet are nicely decorated and of adequate size. There is a promenade deck that goes completely around the ship. Our balcony cabin was clean and of average size with a balcony that was slightly larger then the average cruise ship balcony. The food was of the same quality one would find on Celebrity or Princess. The service was slightly better than average. We were concerned about the assigned table dining for two weeks, but found our other six table mates most enjoyable. Surprisingly, there are only two alternative dining venues, a French restaurant at a $40 per person up charge and a pub with a smaller up charge (not counting a corner of the buffet that was roped off where one can dine at a $20 up charge). Entertainment on the ship was geared to the mature audience. Shows by the cruise ship staff were better that those on the average cruise ship. Shows by other entertainers were mixed, some better, some not so good. There were at least three speakers who each put on a series of talks during the cruise. All were interesting and educational. A string quartet and a harpist provided classical entertainment daily during tea in the ballroom and at other times in the atrium. The orchestra/big band provided ballroom dance music daily. The dances were well attended and the ship provided male and female dancers so singles could enjoy dancing. Give Cunard a try if you find a cruise that interests you or if you enjoy ballroom dancing. Don't feel you're missing something if you stay with your regular cruise line. Read Less
Sail Date March 2018
This was my 32nd sailing, my 6th with Cunard. I love Viking but Cunard may have the edge in terms of elegance and tradition. A beautiful ship, not too big, expertly run -- what more could one want? Well, ok, a couple things: I wish there ... Read More
This was my 32nd sailing, my 6th with Cunard. I love Viking but Cunard may have the edge in terms of elegance and tradition. A beautiful ship, not too big, expertly run -- what more could one want? Well, ok, a couple things: I wish there were more variety on the lunch buffet and I wish there was popcorn to go with the movies, but these are quibbles. The breakfast buffet had everything I could want and dinner in the dining room was excellent. Our waiters were professional yet friendly, helpful and knowledgeable, steering us toward things we might like (based on what we had already liked) and steering us away from a couple other things. The quality of the food was right up there with Viking. The theatre, the dance floor in the Queen's Room, the beauty of the public spaces in general and the lack of ship-wide announcements (except from the captain at noon) were all part of a wonderful voyage. And of course that great Cunard tradition, afternoon tea, was much appreciated. Finally, I attended six different classical music concerts -- who else at sea offers such sophistication? I don't go to shows much but I made an exception for a concert featuring ex-members of the Moody Blues and 10CC. It was great! Read Less
Sail Date March 2018
We recently sailed South America 50 days roundtrip from/to Fort Lauderdale on Queen Victoria. Main reason for selecting this cruise was the destination ports of - Barbados, Rio, B Aires, Montevideo, Santiago, Lima, Montechristo, Equador ... Read More
We recently sailed South America 50 days roundtrip from/to Fort Lauderdale on Queen Victoria. Main reason for selecting this cruise was the destination ports of - Barbados, Rio, B Aires, Montevideo, Santiago, Lima, Montechristo, Equador home of Panama Hats and passage through the Panama Canal - Belize was also a pleasant surprise. The service we received from our cabin steward and restaurant and bar staff were excellent - these were by far the most helpful and best people onboard. The ships decor was very good, although a little dark in the main areas and too bare in the deck corridors (a few pictures would help). However, i would never cruise on this ship again and possibly never again with Cunard. Embarkation was a 5 hour nightmare, leaving Miami hotel at 10.00 am on a 45 min journey to FLL to then be left sitting in a waiting room with hundreds of passengers for 3.5 hours without water or any real explanation for delay. - Cunard are not good at organisation or communication - they appear oblivious to the frustrations of their customers, many of whom were as equally upset. Unfotunately this problem continued throughout the trip - we booked many shore excursions and were herded along lengthy queues into either the ballroom or theatre to sit for minimum 45 mins whilst the ship berthed or cleared immigration etc with little recognition from the shorex staff as to the poor quality of communication and organisation - only a condescending thank you for your patience over the speakers. Our final disembarkation was the worst experience and poorest organisation I have ever encountered. We were asked to vacate cabin by 8.00am latest and removed from ship by 8.15am to queue for almost 2 hours as we cleared US immigration (could have been done onboard as with other ports) - then transferred to a nearby hotel curbside and placed in a ballroom with hundreds of other passengers to await instructions about transfer to airport. There was no Cunard representative to be found, only an outsourced contractor service agent. Shuttles were arranged throughout the day - ours being the final transfer at almost 5.30pm to travel through Miami rush hour for nearly 2 hours - why we were not taken to Miami in the morning begs belief. Our driver dumped us outside departures some 25 to 30 mins haul with multiple suitcases to our check in desk. Ship to check in desk took almost 12 hours - if that is Cunards idea of hospitality and Customer service, then we, as will many others we spoke to, will not be enduring with Cunard again. The ship suffered many problems during this Exotic World Cruise - power failures, near disaster rounding Cape Horn as crew were stranded trying to take photos from a jet boat that took over 5 hours to rescue due to extremely hazardous waters and weather conditions, multiple outbreaks of throat infections, flu and gastro illness plus noro virus isolations and 5 days emegency hygienne controls due to a reported 4% incident level. If you like ballroom dancing, playing cards and dont mind paying extortionate wine prices, being entertained by acts from Britains got Talent style shows and like to be in bed between 8.30 and 9.30pm - Queen Vic may be for you, but not us. WiFi is more dial up than broadband. Read Less
Sail Date January 2018
Our most recent cruise was with Cunnard on the Queen Victoria for fifty days circling South America. We chose this cruise for it's exciting itinerary. We had not previously cruised with Cunnard but were looking forw ard to it's ... Read More
Our most recent cruise was with Cunnard on the Queen Victoria for fifty days circling South America. We chose this cruise for it's exciting itinerary. We had not previously cruised with Cunnard but were looking forw ard to it's legendary excellence. The ship was beautifully appointed and well maintained. The staff and service at dinner, in the lounges, and shops was excellent. The cabin steward was outstanding. However, there were disappointments. After a tiring and curt embarkation in Ft. Lauderdale, my luggage was missing for six hours after we were at sea. It was found with tags attached. When we disembarked fifty days later, one fully tagged bag was missing. It was found in the area of unlabeled luggage, tags intact. The food was sometimes good but on the whole was mediocre.. It was not of the expected Cunnard experience. The wine list was good but outrageously overpriced. In contrast, the wine served at the Commodore's receptions was of the cheapest quality; certainly not on the list. The evening show entertainment was amateurish. There was a lack of entertainment planning. When one venue was offered, there was no alternative. There was virtually no simultaneous entertainment across the ship. The tour office had organisational difficulty in the manner of disembarkation to the tour . busses. They diden't seem to be on top of tours arranged. We had engaged a private car in Buenos Aires for a full day but the vendor insisted it was a half day. Queen Victoria"s mistake was our loss. The ship had a power failure and multiple elevator repairs. The ship was refurbished last year but I wonder if enough attention was given to it's ventilation system. There were initial health issues with flu and upper and lower respiratory disease. This was followed at the end of the cruise by a norovirus spread that led to gastric problems. The level of disease mandated emergency hygienic food control measures just five days before disembarkation in Ft Lauderdale where CDC personnel boarded. Most of the passengers were elderly. There were canes, walkers, wheel chairs and scooters. Many came to dance to recorded or live music in the beautiful ball room. Some never left ship. We are classed as elderly but prefer a more fun and organized cruise. lWe will nevr board the Queen Vicoria again and probably not Cunnard either. Read Less
Sail Date January 2018
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well ... Read More
It stopped at places we had not been to.. canaverel, charleston and Bermuda. Plus the name of Cunard. First time and last time with Cunard Embarkation at Fort Lauderdale was chaotic took nearly an hour through process. Not well organised. Got to cabin straight away once on board. Went to Lido buffet. Food looked ok, but expected better for Cunard. Thought first day so would get better. Paul our cabin steward was very welcoming and excellent throughout cruise. Dinner first night poor standard food served as per 20 years ago, ambient poor presentation. Entertainment was mediocre throughout cruise except for comedians, female singer and the bluejays. Cunard own singers were poor, dance troupe were fair Non courteous officers, did not acknowledge especially younger officers. Tried to book trips. Only bus to Disney on second day available and limited trips at other ports. Food was very poor as stated. Waiters Bernie and Rey excellent as was Sylvaner (wine waiter) and Warren (maitre d) food totally lacked imagination. In both restaurant and Lido. Poorly cooked, poorly presented and from a different era. I understood the exec chef had been with Cunard over 20 years. It showed. Been on over 15 cruises with 8 cruise companies. This is by far the worst. In the Lido food allowed to dry out and limp. Ambient temperatures, lacked presentation. The only thing was cold desserts excellent and bread was good. Hot desserts from 20 years ago. No one seemed to be checking hot plates. Overall the ship was tired but expected that as it was going in for refitting It appeared to us that Cunard is living on its name and has not pdated certainly it's catering standards. Drinks we found expensive and specialty restaurants were hardly used as was the drinking areas? It could have done with a drinks service in royal court theatre. Although there are no facilities to have drinks in there. Cunard needs to look at other cruise ompanies facilities and update. Would I sail with them or recommend them, an emfatic NO. Disembarkation (pleased to get off) was well organised. Read Less
Sail Date March 2017
This was our second Cunard cruise, the last, around a year ago on the Queen Mary, which was disappointing to say the least, and we had some trepidation about booking another Cunard Cruise, after all same company management, how is it ... Read More
This was our second Cunard cruise, the last, around a year ago on the Queen Mary, which was disappointing to say the least, and we had some trepidation about booking another Cunard Cruise, after all same company management, how is it possible things could change? From the moment we arrived at Fort Lauderdale to disembarkation at San Francisco just about everything went off to perfection. Boarding took no more than 30 minutes, yes we were early, but we joined a short line and were processed immediately, perhaps the lady processing us could have been more welcoming, but I guess a long day was ahead of her. As soon as we set foot on the Queen Victoria we noticed such a vast difference to the Queen Mary, this vessel was welcoming, it had character, the staff were there to please, meet and greet and ensure our trip was going to be above expectation. The balcony cabin on deck 5 was fine and well looked after by our steward the entire time, a bottle of champagne was on ice as we entered the cabin, nice touch, one piece of luggage made it within an hour, another took some tracking down, but was located at the pursers area some hours later, the luggage tag had been torn off during transfer, perhaps a stronger Cunard luggage material tag is required. Dining during the entire trip was above expectation, plenty of choice and the attention to detail by the waiting staff every day exceptional. On day one I informed the drink waiter the beer served wasn't quite cold enough, every day from then on it was chilled to perfection and served within minutes of sitting down. My wife's sherry was also served almost as soon as she sat down. Let the waiting staff know of your requirement on day one and from our experience they will attend to your requirements. Dining in other areas of the ship was also very good, we tried most outlets, good choices and tasty food was the norm. Entertainment most days great, a few duds, but more than satisfactory. No real complaints. Day to day activities were plentiful, lots of choice, of just sit back and watch the ocean pass by below. All up the cruise was as close to perfection as expected, the odd niggle here and there, but nothing that would stop me from booking another passage on the Queen Victoria. Perhaps management, crew and staff from the Queen Mary could learn a lot on customer service from the people involved in running the Queen Victoria. Disembarkation in San Francisco a little clumsy, but we found this was more to do with the US port authority than Cunard, something trivial about a dispute as to who's fork lifts should be used when unloading passengers luggage, but this was resolved quickly and we located our luggage and on our way to our hotel without further delay. Read Less
Sail Date January 2016
This was our second voyage with Cunard, the first ten years ago on the QE2 transAtlantic. Spouse and I have done 15 cruises with various lines in the past. Cunard offered a good deal and we took it to travel from Fort Lauderdale to ... Read More
This was our second voyage with Cunard, the first ten years ago on the QE2 transAtlantic. Spouse and I have done 15 cruises with various lines in the past. Cunard offered a good deal and we took it to travel from Fort Lauderdale to Valparaiso, Chile on the Queen Mary 2. We were especially intrigued because QM2 is an ocean liner, the direct successor to the QE2. Embarkation was no problem whatever. The lines were short, of course only a partial load of passengers was boarding as this was a World Cruise in progress. I understand about 1000 passengers joined here. Once on board we were properly greeted by staff, and found our cabin ready. Luggage arrived quickly, and we were soon settled in our home for the next month. We departed early evening after a delay attributed to a US Customs error which delayed releasing people for tours, etc. This cruise had many more sea days then port stops. Sea days are where Cunard excels. Its ships do not have lots of diversions, like rock walls or skating rinks. Instead, there are always well planned activities and their legion of speakers to fill the day regardless of the weather. Speakers included Sir Tony Robinson, a British television star; Peter Snow, TV personality; David Malinder with an excellent “American Songbook” series; James Fraser, photojournalist; Ken Vard on passenger liners, and several others. All were excellent. Among the presentations were port briefings, mostly pitches for ships tours. They were well done, and much of the basic information was just wrong, or at least off the mark. For example, we were told $US were widely accepted by merchants at most ports. They generally were not. Other bits and pieces offered were similarly not borne out on the ground. In port we generally did independent tours, some were reserved in advance, others impromptu. We had good ones at any rate, and saved some money over ship excursion costs. "Walking with the Penguins" at Punta Arenas, Chile, was a particular winner. Also, suggest looking for "Free Walking Tours" and taking advantage. We've never been disappointed, or failed to tip above the suggested amount. Our sea days included the day we crossed the Equator and met with King Neptune and his court. The usual hilarity ensued around the pool on the occasion pollywogs became shellbacks, and both (volunteer) passengers and crew were so honored. Staff was helpful and polite. Never had an issue with any of that. Our inside cabin was nice enough, and pretty much standard in size and design as other ships. It was always kept clean and tidy. Gerry did a nice job for us. The bed was comfortable, with plenty of room underneath for storage. The bedding was better than at home, very comfortable. Plenty of room. Overall, food was good, whether fish and chips in the Golden Lion Pub, lunch or a snack in the Kings Court, or dinner in the Britannia dining room. I appreciate that Americans are not the primary market or customers of these Cunard cruises, but I wish I could have a grilled steak without gravy…in fact, I wish I could get a grilled steak on nights I want one. You just get what they offer on the menu each night. Keeps costs down without diluting “quality.” Entertainment was a nightly highlight. Virtually every night was a good show of one sort or another. The Samba/Carnival show in Rio was a bit loud and crazy. Yes, the crowd headed for the door early. Okay, it got late, after nine. Those who stuck around did fine with it. The house bands and orchestra were wonderful in their venues. Dancing was well attended evenings in the Queen’s Room. The various balls on formal night were always worth attending. On sunny, warm days chair hogs were at a minimum on the pool decks. The QM2 showed her ocean liner mettle as we turned the Horn into the Pacific and hit some heavy weather. The swells were substantial, with Force 9 winds. Decks were closed. And the ride was nowhere near frantic. The only real complaint I have is that tendering into ports was not well done. In one case, it seemed, there were not enough boats launched (we used tenders from the ship, i.e. motor lifeboats), and people waited up to two hours to get off and/or back. Part of the problem is the last-minute ticket distribution scheme. Get in line and get a ticket, then hang around until your number is called. Leave the immediate area and you may have to get to the back of the line for not being there, having to fight through the throng to the collection point. Other lines hand out tickets the night before, or with ship tour tickets, and announce the numbers throughout the ship. If you miss your group, you may join the next or subsequent, not start over and wait. It’s like the staff had never done this before. And at one point they wanted to disperse the line waiting to get tickets on the theory that they were backed up, and things would be better if these people went away. That was bad, but then supposedly the authorities at another stop did not provide two landing piers, as was promised. People stood in long lines again to return. My spouse and I left very early, with no wait, so I don’t know about any chaos that may have struck later for those waiting to go ashore. Touring the ship, it needed some spiffing in spots(coming in a drydock soon), but overall it presented well. We found the ship very spacious compared to the QE2, especially in the public areas. I failed to see the worn carpeting and all that – I suppose because I wasn’t looking for them. What I saw was akin to any luxury hotel or resort I’ve ever visited. Kudos to the crew for keeping it all spic ‘n span. No glasses in the window sills or paper on the floor. Understanding that the QM2 is about to undergo major renovations and freshening, I give her very high marks. Disembarkation in Valparaiso was well done. We were off the ship on schedule with minimum fuss. We rode a bus to the terminal, picked up our luggage, cleared customs in about 30 seconds, and were on our way to our hotel. Read Less
Sail Date January 2016
I really enjoy the Cunard Line, I am English by birth and American by choice. I choose Cunard because they provide Dance Hosts for the single ladies for any length cruise. The Queen's room dance floor and Orchestras are so perfect ... Read More
I really enjoy the Cunard Line, I am English by birth and American by choice. I choose Cunard because they provide Dance Hosts for the single ladies for any length cruise. The Queen's room dance floor and Orchestras are so perfect for Ballroom Dancing and themed parties. The service is excellent from white gloved afternoon tea to breakfast in bed. Their dining rooms are elegant and comfortable. If that is not your style you can eat in the Buffet. The shows are always first class entertainment and there is a Single's Club, with daily meetings for everyone to get together I highly recommend any of the Queens especially the QM2 for transatlantic crossings, "she is not a cruise ship, she is an ocean going liner" (direct quote from her Captain) If you like luxury cruising without luxury prices Cunard is for you. I am booked for another cruise on the QM2 later this year. Last year it was through the Panama Canal on the Queen Victoria. This will be my 15th cruise. Read Less
Sail Date April 2015
We were on the Two Ship World Cruise starting with Queen Victoria from Ft. Lauderdale to Sydney. Our cruise began with a two hour wait to be checked in. Our suite seemed adequate but soon developed many problems. First, our shower sewer ... Read More
We were on the Two Ship World Cruise starting with Queen Victoria from Ft. Lauderdale to Sydney. Our cruise began with a two hour wait to be checked in. Our suite seemed adequate but soon developed many problems. First, our shower sewer backed up, covering the shower floor with gray water. We called the purser's office and it was soon taken care of. Second, for nine days we were not sure if we would have hot water or not. Being in the shower all lathered up and the water turning cold was a real shock to the system. Third, while sailing across the Equator, the AC stopped working. This took two days to be fixed. We understand cruise ships have problems but the manner and efficiency of handling those problems are the test. And some of Queen Victoria's staff were not that concerned with our problems. Read Less
Sail Date February 2015
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after ... Read More
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after dinner bonbons were downgraded (Jello squares and rice krispy treats! Really!) Then the World Voyage status was re-defined to exclude Ft. Lauderdale-Sydney roundtrips. But the final straw was that the caring, effiicient, effective ship's administration was replaced by a cadre of young, fresh, new (inexperienced) imperious bumpkins who know nothing about how to handle people- much less cater to high-paying passengers on a luxury liner! Carnival Corporation doubletalk has replaced any sincere effort to solve complaints that made Cunard such an easy way to travel. I'm a Diamond level passenger and I won't be back! Read Less
Sail Date February 2015
Let me start by saying that we are Platinum members and have enjoyed many Cunard cruises in past years. Of course, like the other cruise lines acquired by Carnival LLC luxury & quality service has taken a back seat to costs. In reading ... Read More
Let me start by saying that we are Platinum members and have enjoyed many Cunard cruises in past years. Of course, like the other cruise lines acquired by Carnival LLC luxury & quality service has taken a back seat to costs. In reading some other reviews with 6 stars and glowing reviews, I find myself thinking that they are either employees of Carnival LLC or people with really low expectations so they can't be disappointed. We did this same cruise on the Queen Elizabeth three years ago, in the Club category NYC to San Francisco and had a wonderful time. Outstanding experience, so we were looking forward to repeating this trip with several different port of call. Embarkment - We should have embarked on Jan. 21st but due to weather conditions Cunard arrived a day later so we sailed on Jan. 22nd. We were told that Cunard would reimburse us up to $250 towards the cost of the hotel stay on the 21st. And reimburse us the per diem rate for the lost day aboard. Of course no one can predict bad weather and safety first. When we did board, we were instructed to present invoices for the hotel reimbursement to the Purser. They gave us a ship board credit (non-refundable) and also the per person per diem rate was added to our account as a ship boards credit, also non-refundable. I asked why I would not be able to get the actual cash, the Purser told me to contact Head Office. I also asked why the per diem rate did not include any taxes and fees I also paid. I was told they will check with Head Office. It took 8 days to be told no, I was not getting reimbursed taxes and fees on the per diem rates. Oh and try and ask to speak to the manager/supervisor, forget it. She is on a break, out to lunch or in a meeting. She will contact by phone and of course that never happened. On day 12, bingo, I did get reimbursed these costs too. Why was there such confusion? Why different stories? All the staff smiles but really did nothing. There were over 200 guests in the same situation as we were but no staff member had a clue. Cabin - We were in Britannia Club, so all cabins were on Deck 8. Cabin was fine and cabin stewart was great. Dining - All guests in the Club category go to the Club dining room. We paid more for this category to enjoy a small dining room with our exclusive table. Upon arrival we go to the dining room for lunch, with our dining reservation card/table #. Tatiana, the maitre d, walks us to a table for 8. We booked a table for 2. She said we are wrong, her computer is correct and this is our table. When I insist that, no we booked with a table for 2 she said "Prove it". And until we prove it, she can do nothing. Her dismissive attitude was appalling. Now we are mad. She stated we should come back for dinner, after 9:00 p.m. and she will see what she can do. We arrived at 7:00 p.m., as we were not arriving when she wanted us. She had done nothing and still insisted that we must sit at the table for 8. We demanded the Restaurant Manager, Oliver shows up. He arrived, saw us really annoyed even more so by the condescending attitude of Tatiana. One half hour at the Club entrance and the boss , Oliver, said go to the main dining and he would get us table for 2. No way, we didn't pay twice as much for our cabin and they put us in the main dining room. Why are you now downgrading us, why not let us eat in the Grills or change our accommodations to a cheap inside cabin. He makes a phone call and then escorts us to The Veranda, the alternative dining venue and states that there will no extra charges and enjoy dinner at this specialty restaurant. It is one hour since we arrived for dinner. When we were finished, what was a wonderful and outstanding meal, Oliver arrives and states that beginning on day 2, we now have a table for 2 in the Club dining room. All the aggravation, upset and outstandingly gross attitude of Tatiana we now get a table! Why didn't she just do that in the first place. No, can't, won't, couldn't and shouldn't are the norm with her and many of her colleagues, (as we found out later). Food/Menus - Abysmal is the first word that comes to mind. Now we have the table for 2 we booked but the menus are weird and the food terrible. Every and I mean every entree had tomatoes of some sort on them. Jarred gravies swimming over the steak, baked potatoes still hard and undercooked and obviously microwaved. Gravies swimming on fish and anything considered an entrée. Lunch menus are the worse. One day it was so bad we went to the buffet and they had wonderful sushi. The Club had done. Oh and Tatiana told us that if we wanted anything, off menu, we must give her 24 yrs. notice! Fish and chips served daily in the Pub, just down the hall but if you wanted them, 24 yrs. notice. I could go on and on but you get the picture. Now we are not overly picky and as you get to meet people in and around your table you see that everyone is returning food, uneaten. Complaints about poor quality, tough steak and those sauces all over. We never saw this Club dining room crowded. Lunch was almost empty. 4 couples from the UK near us went to the Pub or Lido buffet every day for lunch and said they would complain to their travel agents when they got home. All agreed that this would be their cruise with Cunard. Sommeliers - We had one in the Club dining room. Never got his name but another Eastern European with a lousy attitude, chip on his shoulder that he was doing us a favor by serving us and no customer service skills. He was so bad, we demanded that he not come near our table. We brought our dinner cocktails in with us from the bar down the hall. And we went without dinner wines for the balance of the cruise. So our dining experiences were really bad and we of course kick ourselves for spending so much money in the Britannia Club category. And not enjoying the dining room. The only saving grace was our server Lhea. She was charming and friendly and tried so hard to help us. But again, she worked in the shadow of Tatiana. I guess if you complain to these Eastern Europeans (and Cunard seems to hire many of them) they get even. The Veranda - You would think you were on a different ship altogether. The staff is outstanding, the maitre d is charming and adds to the special meal. The menu and food are 5 star. So why can't the Britannia Club be run in the same way? We loved this restaurant so much the first night we went back at the end of the cruise and gladly paid extra for the privilege of experiencing another wonderful evening at The Veranda. Excursions - We have learned that the excursions are getting more expensive and you get so little in return. We plan our own excursions and/or take a local taxi. The locals in all these ports are wonderful and friendly. At a third of the price you get a wonderful experience. And in some cases the locals are so great you end up spending more money it tips and the occasional treating them to lunch. At least Carnival LLC doesn't get the money. Overall - The company owners are getting rid of more and more of the Asian staff and putting Eastern Europeans in their place. Not the lower end but in all the public areas and supervisor/manager jobs. With few exceptions, these Eastern Europeans have no people skills, can't or won't smile and present an attitude of total indifference. The Asian staff are wonderful and so many of them, working on these ships for years can never get promoted. Why? It sure was obvious on this cruise. With our dining room stories and interacting with the Pursers office showed us that the Queen Elizabeth is now run just like her two sister ships. Unless Carnival LLC brings back quality, caring, attention to detail and a bit of the luxury that is currently non-existent we probably won't be sailing on any Cunard ships anytime soon.   Read Less
Sail Date January 2015
This was probably the best cruise we've taken in the 30 years that we've been cruising. The ship, service and ambiance was excellent. I was a bit leary in booking this cruise because of all the past negative reviews on this ... Read More
This was probably the best cruise we've taken in the 30 years that we've been cruising. The ship, service and ambiance was excellent. I was a bit leary in booking this cruise because of all the past negative reviews on this website however there was very little that I could fault the cruise line for. We embarked in Ft. Lauderdale. Got to the port around noon and had to wait an hour and a half to board. Only three Cunard people to check the guests in. Once onboard we went to our cabin and had a chilled bottle of champagne waiting for us! We were automatically upgraded to an A1 category balcony. At first I was furious, because this cabin was at the very front of the ship and I feared that we'd feel the constant movement and pitching of the ship. Not the case at all. Very smooth and quiet cabin. The cabin felt much more luxurious than the Queen Mary 2 cabin we'd had a couple of years ago. We cruised to New York, let off hundreds of passengers, loaded up many more and continued on to South Hampton. The service onboard was impeccable! Our cabin steward Melanie, was excellent and always had a smile on her face. She kept our cabin spotless and didn't seem to mind that we showered twice if not three times a day! The first night we were escorted to a dining table for four. I'd requested a table for two, however it apparently wasn't available. Upon arrival in New York, they switched us to a table for two. The food was excellent. Every evening, every choice we ordered was great. One night we tried the buffet, which was almost empty, however the food was equally as good. We never did go to the Verandah, because the dining room food was excellent. Entertainment consisted of lectures during the day. Evening shows with the Cunard dancers were way above what Celebrity and Norweigen had to offer. One afternoon there was a guest talent show. Afternoon tea served every day. We had four formal nights. Very much an older clientele. Lots of wheel chairs, canes, etc. We are mid fifties and felt like we were among the youngest - fine with me! The only drawback to our cruise was the Golden Lion Pub. On two occasions, the waitress did not bring our seapass card back to us. She'd given it out to someone else and they proceeded to use it in the shopping arcade. However, when we brought it to the attention of the pursers office, they removed the false charges quickly from our bill. We cannot wait to take another Cunard cruise. We'd gone on the Queen Mary 2 a couple of years ago, however the Queen Elizabeth was so much better in many respects. Another great cruise..... Read Less
Sail Date March 2013
We've made six cruises on the Queen Vic and all in all they have been enjoyable and met our expectations for food, service, safety , and entertainment. However, our last two cruises on the Queen Victoria have been less than ... Read More
We've made six cruises on the Queen Vic and all in all they have been enjoyable and met our expectations for food, service, safety , and entertainment. However, our last two cruises on the Queen Victoria have been less than satisfactory, as much for the attitude of the ship's staff as the specifics of our displeasure. Seems there is a trend aboard the Victoria toward "hucksterism" in the Spa...the selling of promises of loosing eight inches off the waste, unheard of physical improvements, and such, if only you'll buy these expensive products and services. They really have no shame. All the while the Spa staff ignores basic care and attention of the fitness center; spa shower shoes are cleaned by the staff in the sink in the restroom/sauna; blinds on windows are broken, the chiller in the water cooler is broken, rap music blairs, towels and wipes are not available, the list goes on! Meanwhile down below, the beautiful Queens Room, once home to perhaps the best ballroom dancing at sea, has been taken over by "dance clubs" or groups seeking a dance teaching platform at sea. The result is the ballroom is no longer a venue for the casual passenger to have social dance but home to competition dancers wishing to impress the world. It's saddening to see couples, once quite at home dancing in the Queens room, disappear night after night and give way to "wanna be" Dancing with the Stars and dance students. All that said, the good news is Queen Vic (and Cunard) do so much right and hold to so many wonderful seagoing traditions that they still can claim a unique niche that has had us coming back to them and other Cunard ships. We only wish they would remember those traditions and put the breaks on what appears a downward spiral. Unfortunitly the spiral will continue unless the ship's staff musters more than a big "Oh, Ho-Hum" which is all I got. Read Less
Sail Date January 2012
We did the Panama Explorer voyage on Queen Victoria.The past few trips we've done the Grills. Our T/A booked us a "wheelchair room. It was larger than a Princess suite. We were offered a P-2 suite. It was not a free upgrade. On ... Read More
We did the Panama Explorer voyage on Queen Victoria.The past few trips we've done the Grills. Our T/A booked us a "wheelchair room. It was larger than a Princess suite. We were offered a P-2 suite. It was not a free upgrade. On checking the P-suite..It was more luxurious(as it should be)but smaller in size. The fact that the shower head was on a cord(in the wheelchair room) was a nice feature as well. I didn't expect the same service or quality, but still got a very good vacation. First off this ship is what I call the 65% ship. I mean that in comparing it to the QM2, which is what we've travelled on in the past. This ship is a "Vista" class cruise ship. It definitely tosses about in even rather minor seas.The interior is tastefully done in "Edwardian" style. There is much tasteful use of wood(veneers,& trim, mostly)and a nice amount of nice quality granite. It was more of a luxurious feel than most of the QM2. The carpets, however were a bit of a letdown, as they didn't have that rich feel of QM2.Overall, the ship is very easy to get around. No real crowding, even though it was full. Now for the food...The Lido had pretty good quality, better than Kings Court. Only real issue, is that folks enter from both sides & it can really jam up. This is an easy fix.At night the Lido(on one side)converts to Bamboo(Asian)Coriander(Indian)& Prime(American/Fusion)It goes for 3 nights as each mentioned restaurant. There is a $10 fee. The food here was easily better than Britannia.The night in Bamboo was, in my opinion our best meal aboard. Britannia(first seating)Food was generally good to at times bordering on excellent. The Salmon was outstanding.There were 2 nights that weren't as good..one was when the pork loin was rather tough(still good flavor)The other was the celebrated "Top dinner night", when the chefs do their(I think corny)parade. I had the Lobster Thermidor. They used the inferior "Rock Lobster" from the Caribbean. In the Grills you get American/Canadian(the good stuff)The portion was minuscule, to say the least.I should have asked for 2 servings. Entertainment..The orchestra was much smaller & less quality than QM2. Shows were OK, but not a strong point. The singers & comedians we had seen on QM2, so they were fine. It's obvious the budgets here are less than QM2(and it shows)Lots of great dancing in the Queens Room. If you like ballroom dancing, Cunard is the way to go! Panama Canal: It was excellent to see this engineering marvel.We went through 3 locks. They raise you up about 90 feet to Lake Galut. We didn't stop, but cruised about the large lake. It was full of vessels going in & out.You could see off to the side the new set of locks being built for ships the size of the QM2. It should be complete in a few more years. My only real negatives were the embarkation. They need to tell Priority members(Grill/Platinum/Diamond)that they do not have to wait in the terminal. We knew this from the last time we were here,but there's much confusion. The other issue, is the amount of Floridians(retired New Yorkers,actually)These were for the most part, a real group of totally classless people. They dressed well, but were amazingly rude.They'd cut you in line & give you the dirty look etc.Just totally rude to much of the staff. I did admonish several on their behavior.Some who know me, know I won't take this type of behavior lying down. I don't know how many times I had to apologise to staff for these ignoramuses. Our friend, Liz, who travelled with us noticed this as well & commented it was nowhere near this bad last year on QM2. It seems the "round trip" voyages from Ft. Lauderdale bring these types aboard. Money certainly can't buy class.A real shame! Read Less
Sail Date January 2012
Hi! Thank you for taking the time to read my review. This is my 31st cruise & second on Cunard. The first was in 1995, Alaska, so it was time to cruise with them again. Cunard was all I had hoped it would be, and more! I was hoping ... Read More
Hi! Thank you for taking the time to read my review. This is my 31st cruise & second on Cunard. The first was in 1995, Alaska, so it was time to cruise with them again. Cunard was all I had hoped it would be, and more! I was hoping the ship would be a bit more classy then, Holland America's Noordam, & it was. I was hoping the food would be a bit better then all the other mid level cruises I have taken, and it was. And I was hoping the staff would be even more friendly and smiling then others,and they were! A +++ to Cunard! We had an informal meeting of our Cruise Critic group on the first day at sea. We met in the Commodore Club at 11:30 AM. Everyone was wonderful! We enjoyed going around the room, and telling a bit about ourselves. It's wonderful to know you have built in friends and a support group on board! Yay! To Cruise Critic for this great service. This could get long, so I will try to shorten it a bit. Food: We ate in the Britannia Dining room for dinner 7 of the 11 nights. The food was always hot, and served extremely promptly, as we had a table for two. I was surprised at how many tables for two there were. We loved this! The head waitress was exceptional. Her name is Mihaela. I told her I had missed the scallops and she had a special meal made just for me that was not on the menu. It was fantastic. The 4 nights we didn't go to the dinning room we went to the starboard side of the lido which as a 10.00 charge for alternative dining. Bamboo(Asian) is a choice, Coriander(Indian)& Prime(American/Fusion)are offered for 3 nights each. All fantastic, all GREAT service. We wrote in healthy tips, as it was well worth it! Our favorite was the Prime night, with fillets and breaded lobster bites. We also stayed in and had room service one night. They came within 20 minutes every time we called them. The Tempura turkey burger is not to be missed! The only disappointing area was high(afternoon) tea. We were looking forward to this so much too! We even brought dressy clothes for tea. Cunard allowed shorts and sandals which I was not happy about. They also did not give you a choice for tea. All the tea was already brewed and was English Breakfast tea only. The mini sandwiches were uninteresting and thin, as were the pasties. D minus! We were in cabin 4180. It was fantastic. It has a double size balcony. We had two lay down chairs on it, three sit up chairs, and a table. There was still plenty of room for walking! Ports: We went to St Thomas, 4th time there, Antigua 3rd time there, Grenada first time there and Bonaire 24th day there. Also went through the Panama canal into Gatun Lake and out. Several things to say about each one. But, maybe too much to type. If you want more info, free free to email me. I'm Natasha708@aol.com Read Less
Sail Date January 2012
This was my first QV trip although I am a Diamond Cunard World Club member. In the recent past most of my Cunard trips have been on QM2. I was extremely satisfied with this QV experience and found that it was in most respects superior to ... Read More
This was my first QV trip although I am a Diamond Cunard World Club member. In the recent past most of my Cunard trips have been on QM2. I was extremely satisfied with this QV experience and found that it was in most respects superior to QM especially is the areas of food and service. The ship is beautiful, and although full handled the crowds well with many small spaces to "get away", read etc. The decor is beautiful, mostly in a Victorian fashion, with much Cunard memorabilia etc. On this trip Americans were a minority being outnumbered by citizens of the "British empire", along with French, Japanese, Chinese etc. Embarkation was easy, cabins ready when we got aboard, early luggage delivery, very comfortable staterooms, with the exception of an overly small bath and limited shelf storage for belongings. Food in the Britannia Dining Room was excellent as was service. As an American I wished that there were fewer formal nights - 4, and that "elegant casual" didn't mean "suitcoat required"; however others dress up more than we. I must say that very few attempted to violate the evening dress code and they were shunted off to the Lido. The trip thru the Canal was fine, Pacific ports in Nicaragua, Guatemala, Cost Rica and Mexico were as they always are - which is to say "not much"; however most people were there for the Canal passage, I was there for the extensive "sea days" and a beautiful ship. We arrived at Los Angeles on time and as so often happens ran into difficulties with our overly aggressive ICE personnel who refused to clear the ship until many were delayed in their transfers etc. O well - you learn to expect it with ICE. A very enjoyable trip with Cunard; however unfortunately neither QV nor QE will be making hardly any cruises from US ports in 2012-13. Too bad. Read Less
Sail Date January 2012
My husband and I booked this cruise as Acapulco and Panama Canal were what we wished to see. I found out just before I cruised that Acapulco had been crossed off the itinerary well before I booked but I was not informed at the time of ... Read More
My husband and I booked this cruise as Acapulco and Panama Canal were what we wished to see. I found out just before I cruised that Acapulco had been crossed off the itinerary well before I booked but I was not informed at the time of booking. This meant I was a little disaapointed before I started out on the cruise. Embarkation was total chaos. After a 10 hour flight to Ft Lauderdale we stayed overnight at the Hyatt regency. The following morning we had to leave our luggage outside our hotel bedroom for collection. The luggage was just moved to the car park where we had to identify it again before it could be put on the coach. The staff dealing with this procedure where pretty disorganised. We saw our luggage onto the coach and then got told that there was no room for us and we had to wait for another coach which took half an hour to arrive. When we got to the port we had to wait in the coach for 10 mins before the driver would let us off. He informed us that tips were the order of the day as he was not employed by Cunard! Food in the restaurant was poor, steaks ordered "medium/medium rare" were presented well done on numerous occasions. L'escargot in garlic butter were served with broken shell still intact. Soups were served extremely salty. Entertainment was disappointing as there were no top line entertainers. The 4 production shows were Ok but not as good as other cruise lines I have experienced. Apart from the theatre there was no other cabaret entertainment apart from the resident singer in the ballroom. The most enjoyable place on ship for me was the Commodore Club where the cocktail pianist/singer played every evening. The cabin was always kept very clean although we always had to wait till around 12.30 for our room to be made up. We usually went to breakfast around 9.30 in the Lido which we enjoyed. Disembarkation was awful. We had to queue for 2 hours onboard ship for US immigration to check our documents. We wondered whether the cash inducements offered by LA harbour to ships for slowing down (using less fuel)coming into port 20 miles out was a factor in us being late docking. In my opinion based on cruises with P & O and Royal Caribbean, whilst Cunard wins hands down on decor and fit out, the other cruise lines have better food and entertainment. Read Less
Sail Date December 2011
We choose this cruise mostly for the itinerary and especially for Panama Canal and Acapulco. Acapulco was cancelled 2 weeks before the cruise started and was replaced with Puerto Corinto, Nicaragua - big disappointment. Another big ... Read More
We choose this cruise mostly for the itinerary and especially for Panama Canal and Acapulco. Acapulco was cancelled 2 weeks before the cruise started and was replaced with Puerto Corinto, Nicaragua - big disappointment. Another big disappointment was the embarkation process that took us over 2hours, with queues till security, then till the counters and finally to the ship. There was no real organization of this flow, everybody just hoped that at the next corner the queue will end....The longest and annoying embarkation we ever had...Unfortunately we had the same frustrating experience on disembarkation, when people actually lost connection flights because of the delay (the earliest hour announced for disembarking was 8.00 and actually it was 9.15am). The ship was neat, british style, conservative, with a lot of bars and restaurants and only 2 small to medium pools. The promenade or the shops area was reduced to 4 shops and an art gallery where you can find some perfumes and clothing, poor compared to Royal Promenade on Navigator of the Sea or Star Princess. We could find some positive things about the ship entertainment, the every night show with spectacular dancers (strongest recommendation is the Dance Passion show, really impressive) and the comedians that performed twice. Also the dancing couple that had dance classes on sea days and the Tap dance performers that had a show and dance class were fun to watch and spiced up a little bit the atmosphere. The guest speakers were also good, the lectures regarding the Panama Canal and Islands were useful just one day before going thru the canal. Another favorite thing to do on sea days, except going to the gym and sauna, was going to Golden Lion Pub to watch the Premier League football games with a Guinness and some nuts. The ball room is impressive, wood floor and chandeliers . The ball nights had actually strict dress code and the dancing was more of a show off than enjoying time with your partner.... The itinerary was fantastic, starting with Aruba white sand and beautiful light-blue water, then going thru the Panama Canal, the man-made masterpiece, stopping then to Costa Rica Puerto Quetzal where we did zip line in the rain forest, Nicaragua Puerto Corinto with Leon colonial city and mud pots, Guatemala with colonial Antigua city really worth spending an entire day visiting and finishing in Mexico ,with Huatulco and Manzanillo ideal for snorkeling and scuba diving. For sure we want to come back to Aruba and Costa Rica, there are so many interesting things to do, the landscape is spectacular and the people are relaxed and helpful despite their poor condition. The most poor country of them all is Nicaragua, was quite impressed by the children that just came close to us just to see the clothes and shoes we were wearing Overall a very nice experience, it will take some time till we will cruise with Cunard again Read Less
Sail Date December 2011
My Mother, may she rest in peace, use to have a saying, "Some people would complain if they were hung with a new rope"... it must be because new ropes would be scratchy on your neck - a problem that wouldn't be worth ... Read More
My Mother, may she rest in peace, use to have a saying, "Some people would complain if they were hung with a new rope"... it must be because new ropes would be scratchy on your neck - a problem that wouldn't be worth complaining about for very long. My wife and I just completed our 45th overall cruise on the Queen Victoria. It was our 7th on Cunard. Our theory about all the complaints we always read about in cruise reviews and hear occasionally around the ships has always been simple. People have expectations that are unreachable. That coupled with "they paid too much" for the cruise, spent too much, drank too much and toured too much on the ship's tours. You can also ad in ate too much, exercised too little and you have a recipe for complaints and discontent. See... that's pretty simple. Oh... I almost forgot the review! We sailed on Queen Victoria from Ft. Lauderdale, FL on Dec. 6, 2011, heading to a number of places on my all time wish list. I'm 64 and my wife 56 are both retired and have been for 15 years. We flew in the morning of the cruise from Atlanta for $49.00 each on Airtran. The cab ride to Port Everglades is 3 miles and cost $14. No hotel, no lost bags, no hassles! We knew NOT to get to the ship before 3:00 pm for a 9:30 pm departure. We dropped our bags in the front receiving area and were on the ship in less than 10 min. If you get there at 11:00 am you'll wait 2-3 hours to get on the ship... but you learn a few basics after 45 cruises. When was "not knowing" a benefit? Be a traveler... not a tourist! We booked the cruise at the last minute on line $2,400. That's not $2,400 +++. That's $2,400 period... including all port charges, taxes, fuel surcharges and gratuities... EVERYTHING! That's $75 a day per person for a room, 3 gourmet meals a day, unlimited room service, 6000 miles of transportation, 5 Broadway style shows, comedians, pianist, lectures, entertainment, computers, computer classes, 4 hours of Free computer time, a two story library with enough books to read in 100 lifetimes, 2 pools, a complete gym open 24/7, all the clean pool towels you can use, soap, shampoo, body lotions and gels, hair dryer, iron, unlimited laundry service (self), 8 countries to visit, all the coffee, tea & juices you can drink... and 2,000 of your newest friends to pal around with for 2+ weeks and who have the same things in mind that you do! . After all, you're all on the same ship! We booked a "guarantee inside" but since we've sailed Cunard 6 previous trips, and the ship was not over sold, we were bumped up to an outside cabin with a large balcony. The balconies on the 4 deck are larger than any other floors do to the design of the ship. That part was just dumb luck on our part. Our balcony cabin on Deck 4 (4027) starboard side forward was perfectly fine for our needs, storage was sufficient with plenty of wardrobe space and large drawers under the bed. The bathroom was small but adequate. Our steward kept it spotless for us. The flat screen TV (20 inch) was a little small for the size of the room... but who goes on a cruise to watch TV? We ate all of our dinners in the Britannia restaurant (first sitting). We didn't eat lunch in the Golden Lion Pub but played cards there occasionally and the food looked and smelled good. We took afternoon tea one afternoon in the Queen's Room. Our table mates were from Beverly Hills, CA, Belfast, Ireland and Toronto, Canada. It was the highlight of the cruise. Table mates can make or break your cruise experience. Unless you bring your on party with you it's really a crap shoot as to who you get seated next to. We just hit a home run on this cruise with ours! We enjoyed the food, for the most part, and were happy with our meals. The Salads and dressings were great, the Lobster dinner was GREAT! I ordered surf and turf... a $100 meal at a landslide eatery. Breakfast was in the Britannia when at sea and the Lido in port as my wife and I are the "first off the boat" kind of people. The Lido was always very good for breakfast and but was slow if you wanted pancakes or waffles, but otherwise good, and with the bread, meat and cheese available, we could make sandwiches to take on shore excursions, which we liked. The ship we found to be truly lovely, like a country club, as usual with Cunard every member of the ship could not do enough for us, the food was excellent (getting too much for us by the cruise end!}, what ever we asked for the answer was 'yes'. The Panama Canal crossing was was what we call a true "pinch yourself" moment, a wonderful day that everyone should experience at least once in a lifetime. In addition, the Theater is stunning with the first opera boxes at sea. , The boxes were always full, and a lovely touch if you wanted one for a special evening. They are extra for show nights but Free for all other events in the theater. Obviously there are going to be issues with any airline, hotel or cruise... especially when you're dealing with 2000 cruisers, not to mention an additional 1000 crew members from 100+ countries ... but our experience was that when these were brought to the attention of the proper person they were promptly addressed. We cannot speak highly enough of the officers and crew of the Queen Victoria and on the ship itself that provided all the service and comfort that was expected. We look forward to our next Cunard adventure and suggest to some of the critics should take a deep breath and enjoy themselves. Isn't that what cruising is all about? We went on board to enjoy every day of the voyage and the Queen Victoria made it just that. We are saving up for our next Cunard adventure. When the price and time are "right", we'll be there to take full advantage. See you aboard the ship on our 46th... coming to a ship near you! Overall, we will do Cunard again in a heartbeat. What's not to like when you use a little common sense and enjoy the moment... Cheers! Read Less
Sail Date December 2011
This was our sixth time with Cunard and perhaps the most enjoyable.There were far more pluses than minus this time. The new class of Cunard ships is far ahead of the competition. The size is just about right and the layout is the most ... Read More
This was our sixth time with Cunard and perhaps the most enjoyable.There were far more pluses than minus this time. The new class of Cunard ships is far ahead of the competition. The size is just about right and the layout is the most convenient of any other ship that we have been. I never got turned around in the wrong direction as I have on other ships. The main theater and entertainment was of a better quality than any other ship we have been on in 25+ years of cruising. Drinks were only served in the private balconies so waiters were pestering people to buy a drink. There was no place to rest a drink in the auditorium if you brought one in with you. A big minus was the fact that there were no hand rails in the theater so it was hard getting up and down the stairs. I saw several people fall during rough weather.The lectures and lecturers were top notch as well as other entertainment. None of the venues were too crowded that you would have to come extra early to get a seat The cabin was about average in size and didn't have as large a TV screen as some other newer ships. There was adequate storage space but the closet door interfered with the bathroom door. The bathroom was way to small with a tiny sink that constantly spewed water all over. They shower was almost too small to use without getting water out in the bathroom and the shower head was fixed in place so you could not direct it around your body.There was no night light in the bathroom and nowhere to plug one in. We missed having a bath tub like Holland America and a few of the upscale cruise lines.The refrigerator was of an adequate size and not a lot on mini bar stuff jamming it up. The door to the balcony was on hinges instead of an inconvenient sliding door. Launderettes on each deck were small but very convenient. The ports of call were nice and it was easy to disembark and return. The main dining room was laid out good and had more room between tables that some of the other new ships. The food was good as well as the wait staff. the cafeteria was laid out well and the food was of a better quality than other ships specially the coffee and tea. Eating in the Pub was nice and it was not surcharged like some other venues. All in all it was a very pleasant trip and I am hesitant to back on other cruise lines when comparing the bottom line. Read Less
Sail Date March 2011
A little background: I'm a solo traveler by choice, love to be on my own, don't like being held to a schedule, and am very happy if I do nothing more each day than sleep late, read my stack of books, and spend time on the ... Read More
A little background: I'm a solo traveler by choice, love to be on my own, don't like being held to a schedule, and am very happy if I do nothing more each day than sleep late, read my stack of books, and spend time on the internet. I wanted a voyage that would allow me to do things my way instead of being regimented, and I wanted to avoid all sorts of crowds, queues, announcements in my stateroom, and distractions of any kind. I also very much wanted great food and service in an intimate setting. Queen's Grill on Cunard's Queen Victoria gave me all of that and more. Embarkation in Ft Lauderdale was effortless; I arrived about 2PM, was taken directly to my suite, and within 15 minutes my bags had arrived. Galvin, my butler, helped me unpack and in less than an hour clothes were hung and bags stowed under the bed. Next I checked with Maitre'd Andrew Nelder in Queen's Grill and was delighted to learn that my request for a table for one had been arranged. I felt very lucky as I had dreaded sitting for hours at a large table, and at that moment Andrew became my hero!The most important event for me each day was dining in the Queen's Grill. I have crossed on the QM2 in QG but thought the dining room was one of the least attractive high-end restaurants I've ever been in. Not so on QV . . . the room is drop-dead gorgeous and the lighting superb. And additionally, Andrew Nelder is the archetypal Maitre'd, both in appearance and in the professionalism that radiates from him. Hollywood casting at its best couldn't have done any better! He looked after me so well during those 16 days that I was nearly in tears when the time came to say goodbye. We sailed on schedule and my first dinner in QG set the pattern for the entire trip. Very good wait staff, a wonderful sommelier named Stalin, and simply marvellous food and service... that first night I knew I'd found a very special place where I was sure to come back to. The great thing about QG is ordering off-menu and I did this several times, but always with 24 hours notice. My favorites were Chateaubriand for one, dover sole, steak Diane, crepes suzette, cherries Jubilee -- all done at table with flames and flourishes. I also loved the cold fruit soups, especially the raspberry with sloe gin which I repeated at dinner one night in a soup plate, giving me about 3 portions instead of one that comes in the soup bowl. When my waiter learned that I was fond of cinnamon ice cream a supply was kept in the freezer for me. Best of all, I requested a dessert made with lemoncello and the next night I was offered a choice of two: roulade or lemoncello jello. The roulade was excellent, but the following night I tried the jello... it was the star and I had two servings of it.My suite was midship on deck 7 and although we had four days of strong gales I was never bothered by the motion. The bed was a dream... lots of wonderful down pillows and bedding of the highest quality. Loved the configuration of the suite: sitting room and bedroom separated by a heavy curtain, ample storage space and a good clothes closet. With this set-up I could order a cold breakfast (hot coffee in the thermos) and sleep as late as I liked knowing that when I awoke my breakfast would be on the table. The piEce de resistánce of my suite was a huge deep jacuzzi tub with separate shower in one room, and a toilet and hand basin in an adjoining one. There were high quality toiletries and plenty of shelf room at each end of the counter. Marble galore... floors, walls, counters, everywhere. I was surprised that there was no double sink in the bathroom, especially as this Q6 suite was to become Q4 on the voyage following ours. I skipped entertainment completely -- no shows, no lectures or concerts, and no scheduled activities. Used the fitness room a couple of times and liked their equipment. Had a manicure and pedicure at the spa (very good) and also a scalp massage and treatment for my dry hair (massage was great, treatment was not). Checked out the library and was surprised not to find a single biography of Queen Victoria. But there were prints, watercolors, sketches and photos of Victoria, Albert and the family (including favorite dogs) scattered about the ship and I loved seeking them out and putting names to the faces. We called at seven ports: I didn't leave the ship in Cape Canaveral, did a stroll around Nassau, another stroll at the port in Bermuda where there was a very nice 'shopping mall' -- architecturally rustic and quite attractive with some good shops. Then came the Azores where I joined up with two other cruisers whom I'd met on the cc roll call for a wonderful drive through the most amazing countryside. The island is a treasure -- green, lush, fabulous plants and flowers in riotous colors, cloud-covered mountaintops -- totally unspoiled and breathtakingly beautiful. The time there was all too short, I so hope that I'll be able to return one day.Next stop was Lisbon. I had arranged for a full day private tour with a highly recommended guide; as I had spent time in Lisbon before we headed north to the hill town of Óbidos, a beautifully preserved example of medieval architecture lying 100 km north of Lisbon. The streets and squares were filled with color and bright flowers were everywhere. We also stopped in Sintra, a World Heritage Site, and then drove along the coast where many once-royal personages had lived in exile, and finally back to the ship. Cohb, Ireland was charming, I did my usual stroll around with some friends, and we ended up at a terrace cafe where we drank very good Irish coffee and watched the world go by. Final port was Le Havre but I stayed on the ship to get my packing organized for debarkation the following morning.For months before the sailing I had been apprehensive about clothes: five formal nights, six semi-formal and something different each night was the message I was getting from reading the boards. So I shopped too much and I packed too much and in the end I learned a lesson about 16 day cruises: no one cares if you wear the same outfit twice or even three times. And another thing, gowns don't have to sweep the floor, they can be ankle length or even shorter. I mention this as I read many other posters asking these questions and I want to reassure them that you can take less and feel completely comfortable and appropriately dressed.Debarkation was smooth with no glitches. I was sending a bag home with the White Star Luggage service and their representative had been very helpful on board taking care of the paperwork, so all I had to do was leave the bag at their pick-up point and be on my way. I stayed on in England for four days and when I got home last night the bag had already arrived safe and sound. Bravo White Star Luggage!My one quibble -- and it is an important one -- is the internet. The problem is that it's both incredibly sluggish and incredibly expensive. I've heard that nothing can be done about the speed but I don't think that's true. It's a simple matter of money; to upgrade the system to 21st century standards Cunard will have to invest money. I hope they will decide to do that... the internet is almost what makes the world go round these days. For me, this comes close to being a deal-breaker... without it a two week cruise would be my limit.Internet aside, Queen Victoria has turned out to be an excellent match for me. Although there were nearly 2,000 passengers aboard I never had the feeling of being crowded or overwhelmed. I could easily find the peace and quiet I craved without raining on anyone else's parade. I had come aboard with only two priorities -- being reclusive by day and dining superbly each night. Both of these were fulfilled far beyond my expectations. Read Less
Sail Date March 2011
We are retired in our 60-70's. Have cruised for 30+ years - elite on Princess, Celebrity and 3 star on HAL. We had been looking for a Cunard cruise for a few years to try. The recent Transatlantic with a stop in Cobh Ireland caught ... Read More
We are retired in our 60-70's. Have cruised for 30+ years - elite on Princess, Celebrity and 3 star on HAL. We had been looking for a Cunard cruise for a few years to try. The recent Transatlantic with a stop in Cobh Ireland caught our attention, so we booked it thru a local travel agent in 2009. At the time we were very surprised that we received an on board credit of $600. We have had on board credits on other lines but not that much. We were not sure we would like Cunard because we generally special order with the Head Waiter in the dining room on other lines. Inquiries before we went on the cruise about the opportunity to do so on Cunard were mixed. Some folks suggested this was only possible in the suite categories and others suggested that doing so was inappropriate. Regardless, we decided to give it a try. Much to our surprise this was no problem at all in the MDR and for Room Service in our cabin. Cunard was most responsive to our requests. We had a table for 2 in the MDR. I also noticed others around us special ordering as well. We booked a A-4 category cabin, balcony on deck 5. Very pleasant and comfortable cabin, comparable to what we would have on other lines. Lots of closest space, drawer space is limited. Bathroom is adequate, shower only. We loved the entertainment options on the ship. Having dancing available both before and after dinner every night til midnight in the Queen's Room was most enjoyable. The singers and dancers and production shows on board were outstanding, better than we have seen on any line. We felt the Lido area which we did use for breakfast was spacious and comfortable. We had eggs to order and egg white omelets most mornings. The short order cook in the Lido making eggs was outstanding. He remembered everyone and what they wanted and did special things for many folks. The only negative on this cruise was the weather, quiet windy, crossing was more northerly then we have done in the past. Ship rocked a lot at night making sleeping soundly impossible. Crossing are like that, sometimes the weather does not cooperate. Regardless, we enjoyed the cruise so much that we decided to book the Queen Victoria again in October, next time in the Mediterranean out of Rome to the Holy Land. We booked on board and received another healthy on board credit. I am writing this review for anyone wishing to try Cunard. If you like dressing for dinner, dancing and good quality entertainment and very good service you will enjoy Cunard's Queen Victoria. Cobh Ireland was the only new port of us on this cruise. We enjoyed our visit there. Stayed in Cobh, visited the Irish Immigration Museum right there and walked and shopped in town. Charming peaceful place, wonderfully quiet. We enjoyed lunch on our balcony the day in port. Read Less
Sail Date March 2011
I went on Queen Victoria, Cunard Cruise Lines. I booked it on line, on a last minute web site. Got a great deal, then upgraded to an obstructed ocean view.Paid $400.00 more for the up grade and all we looked at was a life boat for 12 days! ... Read More
I went on Queen Victoria, Cunard Cruise Lines. I booked it on line, on a last minute web site. Got a great deal, then upgraded to an obstructed ocean view.Paid $400.00 more for the up grade and all we looked at was a life boat for 12 days! Don't waste your money on that upgrade! This should read window with NO VIEW! Shame on Cunard for charging $400.00 more for a room that was no better then a inside cabin! Also if you are planning to book excursions, PLEASE MAKE SURE YOU GET THEM! We booked for everyday and didn't get the one booked for Bonaire, and when we got the tickets they said it was SOLD OUT! Then we went to tour desk found out nothing was left for the island! What a big disappointment in the tour desk. Also talked to the Supervisor on the ship and they did nothing for us! I rate this the worst cruise I have ever been on, and have taken 24 cruises!Be prepared to dress up every night, tux or sports jacket required every night.If you want a laid back vacation, this isn't it!Shame on Cunard! Very over rated! Will never cruise with them again. Do yourself a favor and go on another ship! Read Less
Sail Date March 2011
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