Cunard Europe Cruise Reviews

First of all I would like to say that we are both Diamond Cunard World Club members. We were passengers in Princess Grill on the short segment from Southampton to Hamburg October 20-22, 2023. This was the absolute worst experience I have ever had on a Cunard ship. This was our 12th sailing on QM2 and 34th cruise with Cunard. QM2 was scheduled to enter dry dock the morning we arrived in Hamburg. I ...

My husband and i have been cruising for over 30 years and our experience with cunard was the absolute worst. we would never sail with them again nor would we recommend them to anyone. Our issues with the line began well before the cruise departed. their web site is difficult to navigate and provides only the minimal amount of information. our cruise fare included a beverage package and a ...

Celebrate 4th of July on a cruise - my first cruise with Cunard and my last. Embarkation was totally skewed. Ship arrived 6 hours late however there was no order to embarkation. No one had any idea what was happening and total disregard for communication to passengers. We waited over 6 hours to board all of which we were standing and not moving. Passengers were falling down and getting very ...

Our embarkation was a complete nightmare!!! The cruise was delayed 6 hrs, totally understandable given the circumstances. What wasn’t ok was the chaos that was referred to as embarkation. We stood on line for 3.5 hours. My husband’s back was so bad he didn’t recover the entire cruise. We tried to get him a wheelchair, totally impossible. There were so few available for many people. He took to ...

We thought it be nice to spend a week on QM2 and booked two Queen's Grill suites to travel with my family. However starting with a horrific boarding experience the cruise barley got any better for us. As other have posted, boarding the ship was total chaos. 4 hours of standing in line with no food or beverage is a horrible way to treat your guests. Zero priority given to Queens Grill guests ...

We have sailed on 15+ voyages. We have sailed on Premium lines such as Celebrity, Princess, Holland America and now Cunard, we have sailed on a specialty brand, Star Clippers and Luxury brands, Crystal and Azamara, we are not new to sailing. I had a bucket list item to take a Transatlantic on a Cunard ship for over 40 years. I was diagnosed with stage four cancer, and realized, if I did not do ...

There was so much that went wrong it would take too long to write but in brief, no vaccination checks at departure, ship full of cold/cough/covid with no extra precautions or cleansing/sanitizing, Cunard blatantly lied about dry dock fiasco, propeller was in Cadiz on previous cruise where an attempt to replace was unsuccessful, they knew before we boarded, Lisbon would be cancelled confirmed by ...

Had a cruise credit to use up. Was given a promotion to include drinks up to 12 USD for bars and room service. Room service last night refused to service an order for a Diet Coke. Asked the steward. Another refusal. Grills concierge at about 9 am promised a refrigerator supply of the soda. 11 45. No soda. Asked to see food and beverage coordinator. I would have brought on soda (and soap - see ...

Other than the amount of emails sent before the voyage which left me wondering what I should do before embarking, the trip just got worse as the days went by. The cabin was small, lack of wardrobe space and a poky shower room. The toiletries provided were of poor quality, forcing me to buy a decent hair shampoo as soon I could get to some shops. But the most visible shortcomings were the total ...

Covid is alive and well on Cunard cruises. We came prepared with our Covid documents, which were not checked during embarkation. No Covid protocols were followed on board. By day 2 of the cruise we both came down with Covid and were quarantined for the remainder of the 7 day voyage. We were allowed to select from three food options for in-room dining and were unable to experience any of the ...