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1 Helpful Vote
Sail Date: January 2019
Ship was top notch but passenger atmosphere was lacking. Cruise dedicated to older seniors and ship was more like a retirement village with the entertainment to suit this demographic. Definitely not suited to a single traveler even though ... Read More
Ship was top notch but passenger atmosphere was lacking. Cruise dedicated to older seniors and ship was more like a retirement village with the entertainment to suit this demographic. Definitely not suited to a single traveler even though I am older. Things did improve when Australians embarked in Fremantle. I did not eat at the Brittanica Restaurant because I prefer to eat when I feel like it and not be constrained by set timing. Food at the Lido was was below par and a table very difficult to find. If I waited until the show was on, it was less crowded but the food was limited and very dry. My cabin was excellent, very roomy and clean and the tea and coffee making facilities were really appreciated. All staff on the ship were courteous and helpful. The shuttle buses in the ports were also appreciated. I spent most of my time in the cabin because activities were couples orientated so I did watch a lot of television with the shows being constantly repeated. Cruise did not live up to the cost and hype. Read Less
4 Helpful Votes
Sail Date: January 2019
Chose this cruise as it meant i did not have to fly home after visiting South Africa. Embarkation was very good in Capetown, Cabin seemed a bit smaller than other lines (balcony). Very impressed with all the seating areas that were ... Read More
Chose this cruise as it meant i did not have to fly home after visiting South Africa. Embarkation was very good in Capetown, Cabin seemed a bit smaller than other lines (balcony). Very impressed with all the seating areas that were available and they were not closed for half the day.for art auctions. Did expect a bigger menu range at the dining room, and did find the gravy on what seemed all the food quite annoying. The waiter did sort this out by the 2nd night and from then on all sauces and gravy were served separately on the side.The dining staff were extremely helpful and were definitely above average as was our cabin steward. The entertainment was very mediocre and there were very few lectures that I bothered to go and see, and evening shows I avoided all together, although my partner did say that there were a couple of performers that were outstanding. I did like the kettle in your state room this was so good if you woke up early and did not want to go to the lido for an early cuppa I always carry my own jar of coffee so only had to ensure that I had some milk in the fridge,only tried one cocktail on this cruise mostly due to the high prices of alcohol, but fruit juices available 24 hours a day. Only did one Cunard tour off the ship in Mauritius, the tour itself was good but the guide was a little confused and instructions were not very clear and for what was involved was quite pricey. Visited the gym on two occasions when could not walk the decks like a lot of ships very limited space for the group classes good range of equipment but very crowded. Did find that a lot of the windows were very grubby, I know its a ship but on a different ship everytime we were in port they would be out cleaning the windows. All in all an interesting cruise and a good way to sample the Cunard experience, but for the price was just an average experience, in some respects Holland America, and other cruise lines I have been on match or in some areas were a better experience. Read Less
17 Helpful Votes
Sail Date: May 2018
We just booked this at the very last moment as it was sailing from Cape Town to Southampton and were delighted there was space. This was our first Cunard experience, but I think virtually all other passengers were long-time fans of ... Read More
We just booked this at the very last moment as it was sailing from Cape Town to Southampton and were delighted there was space. This was our first Cunard experience, but I think virtually all other passengers were long-time fans of Cunard. I really cannot find anything to complain about. Check-in was professional and we received our suitcases relatively quickly. The cabin was a decent size, as was the wardrobe and small balcony but perfect for two. We chose late dining and never once had repeat food. It was excellent, as was the service. We mostly had a late breakfast in the Lido where the choice was as good as I have ever had in a top Hotel. Lunch we occasionally took in the dining room, but there were so many opportunities to eat we had to choose between lunch or afternoon tea. We ate in the dining room every night. Talks were excellent, particularly Ian Brown and John McCarthy. Entertainment was mostly professional, bar staff were attentive. The daily quiz was a daily challenge. If I were to have one gripe, and I really shouldn’t, the drinks were expensive. But that’s nothing in the scheme of things. Really, it was 17 nights of pure joy. It’s not a cruise for youngsters, the dress code is jacket for gents every night, and formal on four nights, but there’s something very pleasant about a dress code. Well done Cunard - we will be back. Read Less
9 Helpful Votes
Sail Date: April 2018
This cruise was a treat for a special occasion. All of Cunard's advertising exudes 'Luxury and Glamour'. We did not know that we had paid all that money to join the last leg of around the world cruise for a 'don't ... Read More
This cruise was a treat for a special occasion. All of Cunard's advertising exudes 'Luxury and Glamour'. We did not know that we had paid all that money to join the last leg of around the world cruise for a 'don't care home'!! Our checkin and boarding was a disaster as we were checked into the room I had booked, but in some one else's name! We subsequently were hawked about a couple of floors to find the right cabin and then spent the afternoon dodging wheelchairs and aged people with walking sticks etc.. The only luxury in evidence were pictures and marquetry decorating the walls in public areas. Subsequently the bars were empty and no audiences for the brilliant musicians. It was like a ghost ship with no ambience. The so called 'glitzy gala balls' were no more than Hammersmith Palais on a bad day with 5 employed male and 1 female dancers to get people on the floor and guests turning up in casual clothes, one woman near me in my evening finery was wearing a fleece and track suit trousers! We ate a mere twice in the main dining room, first night the steak was like shoe leather, second night we had to suffer an unacceptable being. This was fixed dining and no other tables were available so we had to eat in the Lido everyday. This is definitely not what I expected. Cunard response was a 'snowflake' phoned me up to palm me off with a £200 pound voucher off a P&O cruise. What an insult. Read Less
15 Helpful Votes
Sail Date: January 2018
We were not happy with this cruise. We have cruised dozens of times, but this was the first and last on Cunard. They cater to a group of loyal Cunard passengers, and do nothing for anyone else. The pro's: The cabin was nice. ... Read More
We were not happy with this cruise. We have cruised dozens of times, but this was the first and last on Cunard. They cater to a group of loyal Cunard passengers, and do nothing for anyone else. The pro's: The cabin was nice. For the most part, the entertainment was very good. The embarkation was excellent. We received excellent service from our cabin steward and the Britannia Restaurant staff. The con's: Ship is very dull looking inside. Food left a lot to be desired, low quality. There was a very limited menu in the dining room and in the buffet. The dress codes weren't being followed, and no one did anything about it. Many of the passengers were very pushy. Lecturers were boring, with uninteresting subjects. Port lecturer gave inaccurate information. Shops on board were limited and were overpriced. No real sales on board. The casino was very small, although I must admit, it was usually empty. The ship has a sliding covered pool. On the windiest day, it was left uncovered, WHY??Had it been closed, people could have enjoyed the pool area. Cunard really needs some help from Princess, Celebrity, and Royal Caribbean. Upon boarding, we noticed some items that needed to be addressed, such as dripping water in bathroom, only hot water in shower, cooler/'refrigerator that didn't work, and the safe did not work. The safe and the cooler were taken care of soon, but the others were left until the last day of the cruise. Some of the ports, such as Mauritius, and Reunion were worthless. Port Elizabeth was a good port with good tours. We went to Addo Elephant Park and found it wonderful. Prior to boarding the ship, we took a Safari in Kruger National Park, which made the trip worthwhile. Without that and Addo, this trip would have been a total waste of time. We would go to So. Africa again, but not with Cunard. Read Less
9 Helpful Votes
Sail Date: January 2018
We made a atlantic crossing 2016 with Cunard QM2 from Hamburg to New York. It was New York fashion week theme 9 day cruise. The Programm and Food was excellent. Our cabin and restaurant was Princess Grill Category. We were very happy with ... Read More
We made a atlantic crossing 2016 with Cunard QM2 from Hamburg to New York. It was New York fashion week theme 9 day cruise. The Programm and Food was excellent. Our cabin and restaurant was Princess Grill Category. We were very happy with this cruise. Unfortunately this last Cunard cruise was not up to our expectations. We had again a Princess Grill Suite. Eating and dining was not very good, princess Grill menu started repeat itself after 10 days and the quality wasn't always there. Dining experence was dissapointing. Kings Court buffet was only cantine quality! Passangers were mostly very old and the programm also up to them. This was also very dissapointing. A part of the cruise route was very strange: Adelaide to Melbourne and then back to Kangaroo Island and once again back to Melbourne! Cunard want only fill the ship with maximum amount passagers! Cunard is very creedy with the pricing. Internet is lousy, slow and expencive. All the drinks and wines are too expensive and Cunards adds still 15% service fee. Summary Cunard QM2 cruise in Princess Grill category was not enough value for money and not up to our expectations. Read Less
6 Helpful Votes
Sail Date: April 2017
We joined Queen Elizabeth on the 20th April in Cape Town. We had travelled on quite a few cruises on Queen Mary, but wow we were blown away by Queen Elizabeth. From the moment we stepped aboard, our holiday began and it was wonderful ... Read More
We joined Queen Elizabeth on the 20th April in Cape Town. We had travelled on quite a few cruises on Queen Mary, but wow we were blown away by Queen Elizabeth. From the moment we stepped aboard, our holiday began and it was wonderful the entire journey. From the food in the Lido to the Brittannia, we could not have asked for more. The shows were wonderful, with the exception of one show. Our entire experience was superb and we so look forward to being able to travel on Queen Elizabeth again. The cabin was in a lovely condition. It was really easy to navigate through the ship without getting loss. I certainly recommend a holiday on Queen Elizabeth. The staff on the ship were only too happy to go the extra mile, whether it was in Brittannia or at the buffet in the Lido. The friendliness was absolutely superb. Read Less
2 Helpful Votes
Sail Date: January 2017
Have been on 3 previous cruises that we loved. This time, boarding was slow, crew were morose for half the cruise until a few became friendly. Ship had been refitted, and in our opinion, whilst still great, was not as good as before with ... Read More
Have been on 3 previous cruises that we loved. This time, boarding was slow, crew were morose for half the cruise until a few became friendly. Ship had been refitted, and in our opinion, whilst still great, was not as good as before with the changes. Entire drink menu mixers were changed so that drinks you previously liked, now were terrible with no option to have previous mixes. Restaurant services just did not meet the standard of previous cruises at all. Really unbelievable how bad it was in comparison. Ship advised SA tax clearance would take place on ship, and it didn't, so we lost about $500 in tax refunds, when we could have sorted it ourselves had we known. Bottle of wine in cabin, was half size for the first time ever. Silly I know, but really, with what they pay for wine? I saw that as penny pinching compared to previous cruises. All cruises on Cunard prior to this,would have been a 5 star from me. Not sure where it's headed. Paid full price, and doubt I ever will again Read Less
13 Helpful Votes
Sail Date: January 2017
The itinerary was the most appealing factor.a chance to go to Okinowa,Egypt, Taiwan and Brunei very juicy UnfortunatelyCunard cancelled all four and a very short time before we sailed Christmas Eve we received the email This ... Read More
The itinerary was the most appealing factor.a chance to go to Okinowa,Egypt, Taiwan and Brunei very juicy UnfortunatelyCunard cancelled all four and a very short time before we sailed Christmas Eve we received the email This is one big con trick and there should be a fraud investigation Will send further reports as an update each month Long journey to board at. soon ,v.tired wrong keys given at check in --- not a great start Ship is living on it's very fine PR. Certainly nowhere near top quality. choice of dining is Britannia ( formal or semi formal.... jackets must be worn to respect other guests.. Cobblers people want to feel relaxed and it's never that in the dining room The only other free dining is the King's Court which offers 3 star buffet. Otherwise Cunard follow their policy of a great big hand in your pocket. Greedy,greedy company. Lidl wines at £5 sell at £32 on board after just 2 weeks menus are being repeated. Calibre of meats and fruit mediocre. One bright spark for us is a young Mauritius gent called Marco in Atlantic Room who has been great for us Bridge on ship has been as well organised as everything else, in other words -poor Lectures are superb. Tours seriously overpriced Cunard have been un contactable and unapproachable. eg we wrote to Cunard on 10th Dec 2016 and again 3rd jan 2017. We as Diamond Members (top category)have been totally ignored not even a short acknowledgement. So damned rude Entertainments Director is a pretty girl but quite honestly hopeless as ED Cunard have now lost Maril & myself as guests on their ships.the treatment of the elderly and informed is wicked and uncaring. Dr Mrs Brian Silverstone. London Read Less
6 Helpful Votes
Sail Date: January 2016
What a fabulous cruise - wonderful ship, lovely food and just the best dancing ever. We booked this cruise because we love to dance - although we are only social dancers, we do enjoy it. There was a dance class each sea day taught by ... Read More
What a fabulous cruise - wonderful ship, lovely food and just the best dancing ever. We booked this cruise because we love to dance - although we are only social dancers, we do enjoy it. There was a dance class each sea day taught by the lovely Eugene and Darya and dancing each evening in the Queens room as well as great music in the Yacht Club. There are 6 male dance hosts that dance with single ladies as well as ladies who's husbands don't dace. These are lovely guys and were very good at maneuvering ladies around the dance floor. There was also a sequence dance taught each day that we could do in the evenings. This is the only cruise we've enjoyed where I have not put on weight...gotta love that! Embarkation was a bit disjointed as we went to the ship first before being re-directed to the convention center for check-in and then sent by bus to the ship. Lovely cabin -6094 - Princess Grill. Plenty of hanging space. Very quiet. Meals in the Princess Grill were good but a bit limited. Until that is, I requested salmon and was told that it was available - I just had to ask. Also, if I wanted anything from the lunch menu for that evenings dinner - again, just ask! We loved the dance demonstration each evening at sea by the professional dance couple - they were fantastic. We only went to the show 5 nights from the 16 and thought they were a bit amateurish although the magician was very good. There were other activities around the ship on the sea days but we didn't partake in any so cant comment on them. Cant wait for our next cruise on Cunard. Read Less
Sail Date: April 2015
This was our first time on Cunard. We embarked the QM2 in Cape Town which was shambles due to large number os people embarking and a colour blind co-ordinator. We were offered tea, coffee & biscuits but some lunch would have been nice, ... Read More
This was our first time on Cunard. We embarked the QM2 in Cape Town which was shambles due to large number os people embarking and a colour blind co-ordinator. We were offered tea, coffee & biscuits but some lunch would have been nice, even if only a sandwich. The ship itself is a bit tired but everything was clean and nothing was too much trouble for the staff who were cheerful, helpful and polite. There was so much to do on this ship. Shows, talks, concerts, quizes, games, instruction classes, library, spa etc etc. We were not bored! Even with all the choices of food I did find some of the meals unpleasant. Horrible gravy like sauces on beautiful pieces of cooked fish, or meat, which I think should have been served separately. Even the vegetables were soaked in this gravy sauce. Good vegetable dishes were very lacking all round. I do think the QM2 could do a lot better. The Spa area was very good but ridiculously expensive. I once visited the hair salon for a blow dry and was given the third degree about the condition of my hair and what product I use which was completley unnecessary and stopped my going again. Sadly we also caught colds but managed to shake it off but were left with the Cunard cough which did linger even after returning home. Our ports of call were Walvis Bay, Gran Canaria and Madeira. We did a tour of the Namibian desert and dunes in Walvis Bay. In Gran Canraria we took the two-stop bus vsiting Maspalomas and Puerto Mogan. In Madeira we took the shuttle bus to Funchal and spent time exploring on our own. I realise that the QM2 likes to call itself a liner rather than a cruise ship but it was a cruise. Overall we had a nice time and it was certainly an experience. Would I go on Cunard again? No, mainly because of the standard of food and because there are better cruise liners offering the same but better. Read Less
1 Helpful Vote
Sail Date: April 2015
After a deplorable embarkation in Cape Town, things got better. This was our fourth time on the QMII and we will certainly return, especially for crossings. We love, love, love the interior of the QMII, and were luxuriously at home in ... Read More
After a deplorable embarkation in Cape Town, things got better. This was our fourth time on the QMII and we will certainly return, especially for crossings. We love, love, love the interior of the QMII, and were luxuriously at home in many of the public areas, especially the Chart Room and Commodore Club. We met many friendly and charming fellow passengers, got involved in the usual activities, and were entertained by the excellent jazz offerings in the Chart Room. This was our first time in Britannia Club, and we enjoyed the opportunity to dine at whatever time we wished. The extra menu offerings were much appreciated. While I love the QMII and thing Cunard has a worthwhile product, there are a few areas where I strongly recommend improvements. Embarkation: Deplorable. We waited 3 hours to board in Cape Town, and one of those hours was spent standing in line because they lacked sufficient room to sit. There were few Cunard staff around to herd the unhappy passengers, and no one explained the reason for the delay. One shuttle bus driver stated that it was because the ship was not ready. If so, shame on Cunard's mismanagement since the ship had docked the previous day. If not, then why? Unfortunately we have had consistently poor experience with Cunard's embarkations, and have never had anything but a minor delay on the other 8 or 9 lines we have traveled. Cunard needs to get its act together in this area. Kings Court (AKA "Kings Chaos"): Avoid it if you can, otherwise grab what you need and get out, either to your cabin or to the Winter Garden. The design is a mess and the food of poor quality, and it brings out the worst behavior in the passengers who push and shove as though the food is going to run out. Any delusion that one is traveling in luxury is dashed as soon as one enters. Gut this part of the ship and start over, including a total re-do of the menu and cooking standards. Selling Products in the Main Reception Area: Almost every day there were various objects for sale in the lovely multi-deck reception area, turning a beautiful part of the ship into Walmart. The stuff for sale was not too different from Walmart merchandise, and it attracted, for some mysterious reason, hordes of pushing and shoving bargain shoppers. Cunard probably makes too much money off this to ditch it, but it is tacky, tacky, tacky. One other issue of mixed concern: We have in the past loved the pop-up specialty restaurants in the evenings in the Court. It's actually one of our fave things on Cunard. This time we had an incredible feast in Coriander, the Indian resto, especially after we asked the waiter to make sure our main courses were spicy. But our experience in Lotus, the pan-Asian resto, was a big disappointment, especially after we had adored it before. This time almost all of the spices had been ripped out of the food, leaving the many varied dishes to all taste the same. No ginger, no pepper, no basil, no garlic, just a little chili, and some lemon grass. The food seemed to have been dumbed down by the head chef, perhaps to fit what he thought the passengers wanted. A shame. But I must repeat, we were happy and will certainly be back on the QMII in the future. Read Less
Sail Date: April 2015
This I think was our one and only voyage so we were lucky it was on QM2 from Cape Town to Southampton. It was fifteen days of luxury. Our cabin 12006 was super, very comfortable and conveniently situated. We could keep a watch on the ... Read More
This I think was our one and only voyage so we were lucky it was on QM2 from Cape Town to Southampton. It was fifteen days of luxury. Our cabin 12006 was super, very comfortable and conveniently situated. We could keep a watch on the bridge from our balcony and it was a very short walk to the lifts which whisked us down to the gym, the library or the spa. The small covered pool is on deck 12 so that was just a stroll away. It was a longer walk to Stairway B to get to the Brittania Restaurant on Deck 2. The 5 formal nights were just that, dress suits and evening dress, but the informal dinners were jackets without ties for the men and cocktail dresses or slacks with nice tops for the ladies. So a suit is not a necessary item to pack. My favorite was room service, available 24/7. We made quite good use of it, especially towards the end of the voyage. Now the reason for 4 and not 5 stars - both of us developed the Cunard cough and spent time confined to bed. In fact I am still not well which is ruining the second part of our holidays and necessitated trips to A&E on disembarkation. Service throughout the voyage was exceptional and nothing was too much trouble for any of the staff; I wonder how some got bad service? Read Less
6 Helpful Votes
Sail Date: January 2014
1. I was let down by the booking agent, but accept that was not Cunard's fault. 2. My cabin should have had a Queen bed......it had 2 single beds. When I pointed out the booking the beds were just pushed together leaving a very ... Read More
1. I was let down by the booking agent, but accept that was not Cunard's fault. 2. My cabin should have had a Queen bed......it had 2 single beds. When I pointed out the booking the beds were just pushed together leaving a very uncomfortable ridge in the middle. 3. Advice was to stow bags under the bed....on doing so I found socks from a previous passenger! And realised the carpet was none too clean either. I reported this to the purser's office, returning the socks of course (the officer's face was a picture!). I was told the deck supervisor would contact me. This never happened. What did happen shocked me. The following evening on my return from the dining room the cabin steward saw me in the corridor and shouted at me in front of several other people. He told me I should have reported to him first, and now he was in trouble, etc, etc. I kept quiet and walked on to the cabin. 4. For the next 4 nights I had no turn-down service. Then just as I was about to go to bed on the 5th night following this the cabin phone rang and the steward demanded to know why I had changed my dinner time and not told him......I had been on first sitting from the day of boarding! 5. I did think of going back to the purser's office, but was afraid of repercussions from a man who had access to my cabin. 6. The shower area had cracks and grey discolouration. The shower curtain had pulls in the fabric. Sheets were changed once in the 22 days voyage, and the second set had some small holes in them. 7. In contrast the dining room was great and food was good apart from breakfast where service was slow and food often cold. 8. In all, I enjoyed the trip because I was determined to do so, but that was despite the poor service and accommodation. 9. I have tried to contact Cunard direct on many occasions with no success and therefore resorted to this report. Read Less
1 Helpful Vote
Sail Date: January 2014
We boarded Queen Mary 2 and immediately went back in time with the Art Deco design. Our balcony cabins were superb and the first time in all our cruising experience (more than 50 cruises) enough wardrobe space!!!! The dining room, ... Read More
We boarded Queen Mary 2 and immediately went back in time with the Art Deco design. Our balcony cabins were superb and the first time in all our cruising experience (more than 50 cruises) enough wardrobe space!!!! The dining room, Britannia was an incredible experience. The food was great and such fantastic Kosher cuisine!!!! Thank you Cunard for looking after us so well. One could eat all day if one so desired. Afternoon high tea was a really special event. It was something that we got too used to. Not good for the waistline. The entertainment was superb, such variety. We also had a good choice of movies as well. There were many special evenings. To be very honest, we as a family enjoyed dressing up for the formal evenings. One does not get a chance at home, so for us it was great. To see other passengers all looking so glam and so in keeping with the surroundings. Our cabin was very well situated, very close to a lift. Of course we got exercise walking around the ship. One never felt claustrophobic and hemmed in. The behaviour on the ship was exceptional and the staff were wonderful and extremely polite. Queen Mary 2 we will be back!!!! Holiday of a lifetime!!!!!!! We have travelled with so many of the new ships, but sorry they do not have the class and stature of the Queen Mary 2   Read Less
2 Helpful Votes
Sail Date: January 2014
My husband and I sailed from Cape Town to Sydney and the the whole experience was fantastic. If only people would realise that the Queen Mary 2 is not a cruise ship it is a liner. If they want glitz go to the other companies where it is ... Read More
My husband and I sailed from Cape Town to Sydney and the the whole experience was fantastic. If only people would realise that the Queen Mary 2 is not a cruise ship it is a liner. If they want glitz go to the other companies where it is virtually impossible to get a sun lounger but with QM2 it was no problem and lots of space. The liner is elegant as it should be I admit there are a few issues but that is just being picky. We have been on many cruises and the Kings Court yes was busy but all I can say is don't rush for lunch at 1.00 leave it for half an hour w,hen things calm down. The Britannia restaurant I thought was going to be a problem as I have a few food problems but the maître de bought me a menu every evening so my choice could be adjusted. The shows were excellent I really cannot think of one which we disliked. Unlike other cruise lines they were varied and enjoyable. I think one thing that I think people ought to realise is find your way around its a huge liner and needs a bit of research but personally I have started saving to go again. Can't wait. Thank you Cunard we'll done. Read Less
3 Helpful Votes
Sail Date: January 2014
To sail with Cunard has been a boyhood dream. So when I saw an opportunity to sail on QM2 I grabbed it. My Cunard E Ticket said embarkation details to be advised.We flew from Sydney to Cape Town to join the ship and enjoyed a few days in ... Read More
To sail with Cunard has been a boyhood dream. So when I saw an opportunity to sail on QM2 I grabbed it. My Cunard E Ticket said embarkation details to be advised.We flew from Sydney to Cape Town to join the ship and enjoyed a few days in this excellent S.African City. I checked my emails for boarding advice but none was forthcoming. No problem really as the ship dominates any harbour so finding her was easy. But that is where the "easy" bit ended. Our taxi took us to the ship where a large marquee was erected. As we were about to get out a Cunard officer came over and having confirmed we were joining the ship instructed us to go back into town where the check-in was being conducted. So we were up for double taxi fare straight away. Check-in was ok and we were bussed back to the ship. When I made a complaint to the Pursers Office that we had not received advice as the ticket stated the young lady informed me I should have contacted Cunards agent. As there was no contact info I asked her who was the agent and what were the contact details. She said she would check on her computer. I indicated to her that if she,a Cunard employee, did not know why was I expected to have that info? Our cabin was smaller than other ships I have been on despite Cunards claim the ship was the worlds largest ocean going liner. Here-in too, lies another problem. The ship is not designed for cruising, particularly in tropical climes. There is no area for outside dining. Consequently seating in the Kings Court dining area near a window is at a premium. Also it is limited. As I explored the ship I was amazed to find areas for the exclusive use of "World Cruisers" and deck areas restricted to Queen and Princess dining passengers. Hello! Why are they afforded this Cunard? Sure they pay a lot for their cabins, but these come with large balconies and are well appointed. But why extra deck area for their exclusive use? Also world cruise passengers are not the ones that take the ship around the world. It is the many thousands who join and leave at various ports along the way. This antiquated "class distinction" infuriated me! Find a toilet in the ship is a lottery. Many of the men's toilets have no urinals, and the Men's outside the Queens room, a major venue has no urinal and only one cubicle. I came to the conclusion the ship was designed by a committee! Food is no better that that provided by Princess and P&O. We could not use the disco as smoking is permitted in the upper gallery but the smoke still permeates down. A claim for illness caused by passive smoking by a crew member or passenger can only be a matter of time. Some of the staff, particularly those from Eastern Europe, need some additional customer service training. However, having said that overall they all work extremely hard and provide very good service. A cabin levy of $US11.50 per person per day and 15% service charge on every purchase pushes up cruise cost. Our cabin charge added over $500 to the cost. I have yet to work out what the additional service charges added to our cost. One can opt out of the cabin charge if one wants. Except for saying "I sailed on the QM2" I see no reason to recommend Cunard for a cruise. Many who had cruised with this line before were disappointed as they saw a big downturn in food/entertainment/service quality compared to previous trips. Unfortunately my dream from the 1950's was not realised. Very sad Cunard.   Read Less
2 Helpful Votes
Sail Date: January 2014
This is the first cruise review I have written after approx 40 cruises with many different cruise lines - this I mention only to say I have experience in various lines and price brackets. This voyage for my husband and I had very high ... Read More
This is the first cruise review I have written after approx 40 cruises with many different cruise lines - this I mention only to say I have experience in various lines and price brackets. This voyage for my husband and I had very high expectations - we booked a Queens Grill suite and thought 'it shouldn't get better than this'...... How wrong we were. The ship itself was in a state of poor repair with rust everywhere and beautiful viewing windows on the lower decks had their seals gone and so completely covered inside with water to no viewing here..Nowhere on the ship did the ship have a Wow factor for decor - all bland and boring. The indoor pool area was completely bland with crumbling wall areas and no decoration apart from a few potted plants... Our suite was spacious but again not as oppulent as say on the Oceania Cruise line or the top Holland America suites. Complete lack of tea/coffee stations around the ship. When we asked the bar tender to bring us some coffees in the Pavillion pool area deck 12 we were told we would have to go along the corridor, down 5 flights of stairs, into the buffet and bring 2 mugs up ourselves.........????? On warm days we could lie on the Queens Grill area sun deck where you could get cold juice and water but no hot drinks. There was two waiters there Sergi and Maryna who were great but they had no access to hot drinks either apart from the buffet... We ordered in room dining one night which we have done many times on say Oceania where they would bring it course by course when you were ready - here All at once......? Queens Grill restaurant - All the waiters were friendly but definitely untrained as far as we and our other fellow guests discussed in Fine dining and what is expected. We were delivered our menu, another asked if we wanted bread etc and then a simple 'Are you ready to order?'. No going through the menu, recommendations etc. One day I ordered a Beef Wellington. The waiter brought the whole Wellington to the table in the pan for our inspection and taken away to presumably be carved. A few minutes later the whole thing had simply been halved and I had a whole joint on my plate with the meat on one side of the plate and the pastry on the other???? Many similar experiences were conveyed to us by fellow diners. The food was certainly not bad but it certainly wasn't exceptional either. The restaurant Palo on Disney cruise line for surpasses this and even the main dining room on Oceania cruise ships. The Kings Court Buffet - what can I say - a total and utter nightmare. Food average, layout of the whole area confusing and absolutely felt like a canteen. It is the first time I have seen the soup placed out in just a trough next to other food items such as rice and hence you can imagine the result.. The staff on the whole in the shops were extremely rude and unhelpful - again not just my observation. All the bar staff we came across were friendly but a lot of the bars were empty and had no atmosphere apart from the English pub which was usually quite busy. It really is just a myth - The Queens.......... Will never book with Cunard again. Read Less
1 Helpful Vote
Sail Date: April 2013
Well, after much longing & anticipation we've now finally managed to complete our trip on the QM2. It was the final leg of the 2013 World Voyage, from Cape Town to Southampton - 16 nights. We have thoroughly enjoyed the voyage, ... Read More
Well, after much longing & anticipation we've now finally managed to complete our trip on the QM2. It was the final leg of the 2013 World Voyage, from Cape Town to Southampton - 16 nights. We have thoroughly enjoyed the voyage, visited some remarkable places, met some very interesting & entertaining people and been looked after by incredibly attentive, efficient a friendly staff. That said, there is little or nothing about QM2 that "wowed" us, I'd been promised that stepping aboard would be awesome by the Cunard/QM2 aficionados - well, it wasn't. Big, wide ship - yes, but nothing spectacular or jaw dropping about it internally, nothing at all. The central lobby is rather odd with 2 lifts that disappear up a void (like a funnel) and emerge in the awful King's Court - more of which of later. They are the most pointless lifts I have used on land or at sea. Overall, the ship is an interesting mix of grand style and expansive open decks combined with some design flaws & quirks plus some genuinely ridiculous features, including those 2 glass lifts. Some of the other bizarre features are; * the incredible misuse/under use of the Winter Garden. Why is this most pleasant of lounge areas turned into an overspill for people who come and eat their meals at the side of you as you sit reading, listening to a lecture or simply minding your own business? Also, why does the bar close at 9.00 pm, rendering the lounge pretty useless in the evenings? It is so rarely used for any entertainment. When it is used it is a crazy, obscure time when most folks are dining! * the total lack of control over the Grills Deck (supposedly exclusive to Grills guests - try having folks standing on your lounger, whilst you are sill sitting on it at sailaways!). Granted Cunard can't be responsible for he incredible rudeness and lack of manners that far too many of the guests display but I'd prefer a daily check of eligibility and some greater control over sail aways in particular. * the ludicrous design features that result in you having to shake a "6" to get from the Queens Grill to any central area of the ship unless you trawl through the appalling are known as the Kings Court - which is just about the worst buffet are I have ever encountered, including cross channel ferries. One lunch in there was enough, it is a complete mess with no logic to the food station layout amongst the most obvious negative points. In comparison with the Queen Vic, on which we have travelled twice, many of the QM2's features fall short but some are considerably better. The Commodore Club is an example where the Vic is light years better - the CC on QM2 is more of a corridor and just isn't large enough for such a vast ship, particularly when the brilliant David Read is performing! However, the pools and deck areas are far superior on QM2, as is the Queens Grill dining room - which is a very impressive space indeed. The Planetarium is unique and a very useful addition - enjoyed watching a film, "The Hobbit", as well as the actual planetarium presentations in there. General entertainment was of a good standard - enjoyed the comedy pianist, Fourever (think Il Divo), The Manhattan Dolls (Andrews Sisters style, great 3 part harmonies)& laughed at Adrian Walsh (old fashioned humour but classy and not offensive). The pianists were good but David Read is a wizard - he's back in October as main act not as a cocktail pianist! The staff have been brilliant bar the "absent" Maire D - never spoke to us at the table or greeted us on arrival at the restaurant. Others including those on adjacent tables had a similar experience. Having met Andrew Nelder and Osman on our previous Cunard voyages this was a major but not too worrying surprise. The waiting staff - David, Andrea and Viktor plus Slivin on the wine were simply exceptional. Fabulous people, great service. We visited some terrific places - Cape Town was spectacular and we did get a great day to visit Table Mountain (incredible experience & marvellous views) and do the red HOHO bus trip. Walvis Bay was terrific and a tour to Swakopmund proved to be a surprising bonus - the rug making factory was amazing (yes, really), the crystal gallery was fantastic plus the dunes and lagoon were magnificent - all done in under 6 hours! You can keep Gran Canaria for me but we spent a day doing the "2 stops on your own" calling at Maspalomas (pretty duff but nice sea front) and Puerto Mogan (lovely marina and waterfront but spoilt by developments since our previous visit a few years ago). Madeira was out of this world - lovely weather and a beautiful island - did the toboggan thing ( fabulous, would do it again) and visited Blandys (nice drop of verdelho & malmsey). Funchal is quite exquisite. Vigo looked lovely but we settled for the views from the ship as I'd had been "a bit wobbly" (dodgy stomach). Nice bay and some great vistas. Disembarkation at Soton was a breeze, swift and efficient - top class job. Sadly embarkation at Cape Town had been borderline farce - the chaos at the Good Hope Centre, random calling of shuttle bus numbers and hordes of folks milling around or being herded by uncoordinated staff was a tad messy to say the least. Despite the odd grumble, including my stomach's, and my incredulity at the design flaws this is still a tremendously impressive ship and we have had a lovely 16 days. Crossing the equator was a novel experience, 7 consecutive days at sea was a very relaxing process and the overall trip has been wonderful. Met some lovely people - Richard & Ann on the next table, David & Diana plus David & Michael from the GD & CC plus the locals from Nott'm, Kath & Terry - hope they enjoyed it as much as we did. Read Less
1 Helpful Vote
Sail Date: April 2013
Our first experience of QM2 fell so far short of expectation it was unbelievable! The ship was well worn, the food fell between cold and lacking taste despite every effort of table waiters! Entertainment was worse than poor with only ... Read More
Our first experience of QM2 fell so far short of expectation it was unbelievable! The ship was well worn, the food fell between cold and lacking taste despite every effort of table waiters! Entertainment was worse than poor with only two performances and the crew giving acceptable performances. Presenters of talks were at the expected levels of quality and substance? The prices of refreshments/drinks demonstrated total corporate greed, resulting in minimal inboard expenditure during the 15 days on board, then had the temerity to surcharge by an additional 15 per cent! Cabin staff were great, but bed linen showed distinct weariness with dirty pillow cases incapable of being covered by supplied bed linen?? The Embarcation at Cape Town on 10th April, 2013 was an exercise in Cunard incompetency, resulting in theft from boarding customers caused solely by insufficient security by Cunard! The Kings Court cafe was poorly organised with clients unsure which sections were open, replenishing or closed!! Not good. All in all, QM2 needs a complete overhaul of staff and organisation and is clearly unfit for its intended purpose. Read Less
1 Helpful Vote
Sail Date: January 2012
The QM2 is a magnificent ship and looked so as we boarded in Cape Town. Embarkation was very slow and we noticed immediately there were few smiles. Once on board we spent some time trying to find our stateroom without much help. The ... Read More
The QM2 is a magnificent ship and looked so as we boarded in Cape Town. Embarkation was very slow and we noticed immediately there were few smiles. Once on board we spent some time trying to find our stateroom without much help. The stateroom itself was adequate with a great bed and pillows. We also had a protected balcony which proved very useful and attractive. Exploring the ship was difficult as there were so many 'dead ends' most of which occurred because of the 'classes' - areas where the ordinary passenger could not go. Throughout the cruise we experienced the continued emphasis on classes. Having 3 classes and 'never the twain shall meet' is very old fashioned. Friends in Queens Grill were not allowed to invite us to dinner because we were not in that class! The Brittania Restaurant staff were very much like the rest - few smiles and poor service. The qualty/variety of menus and food in Brittania Restaurant was average. Every night there were extra vegetables - the same (cauliflower, broccoli, carrots) every night for 14 nights. We also very seldom sighted an officer and there was certainly no mixing with passengers or conversation. We found the quality of performers in shows was average and a very annoying aspect of the shows was that for 2nd dinner sitting guests (8.30pm) the show started at 10.45pm which was very late for our age group. We also found ourselves having to pay for many of the offerings (IT classes, art classes etc)and the beverage prices were high for very average wine. Add to this the 15% service charge on everything made for an expensive trip. We were 13 hours late departing from Cape Town because of high winds which meant we missed our Mauritius stop over. Durban was our only stop over. Our one shore excursion was to the Valley of a Thousand Hills which included a visit to a Zulu village. The excursion was a waste of time and money. We did not use any other Cunard shore excursions as we did not stop at our second port of call - Mauritius. We are very unlikely to cruise on a Cunard ship again. Read Less
2 Helpful Votes
Sail Date: January 2012
Lots of pluses but some significant negatives for the Queen Mary 2 on our recent trip. The good stuff first. Our voyage was a short one, only Cape Town to Fremantle, and being virgin cruisers this was a treat that we had long been looking ... Read More
Lots of pluses but some significant negatives for the Queen Mary 2 on our recent trip. The good stuff first. Our voyage was a short one, only Cape Town to Fremantle, and being virgin cruisers this was a treat that we had long been looking forward to. The ship is startlingly beautiful and we kept on finding lots of interesting new nooks and crannies. Everything on the ship was sparkingly clean -- I would love to find a hospital somewhere in the world that measures up in the cleanliness stakes. Our cabin, nay, stateroom, was fine...well designed, with excellent storage, a good little bathroom - all pristine and shipshape. The excellent bed linen seemed to be changed every other day and bathroom towels were replenished daily. We found the in-hull balcony just slightly oppressive but it was certainly sheltered from the wind and quite ok - except for a very distasteful sewage smell which I will come to later. The sun was directly overhead on our voyage but in a month or so either side of Jan/Feb it would slant in quite nicely if you were on the appropriate side of the ship for private sunbathing. Our cabin steward, Larry, was excellent and most efficient. We just loved the grandeur of the Britannia dining room with its wonderful table settings and delightful waiting staff. In fact, did we meet any unfriendly, unhelpful crew members? No, not one. Where on earth do they find all these people? The food at first seemed gluggily British but in retrospect I think that was due to our unlucky choices early on. We got smarter as the days went by, and found that copying the menu choices made by our very Cunard-experienced tablemates yielded some excellent meals. Lunches in the Britannia room are not at set tables and these proved to be good experiences - meeting four or six new people every day resulted in some lengthy, hilarious and interesting lunches with nice people and only one chap who was a clunker in the entire 14 days of lunch companions. Our regular table of six for dinner each night was a treasure trove and I suspect we were very lucky to have been assigned to that table. The Commodore Club was our favourite place, a divine piano bar right at the front of the ship with a gazelle-like Russian waitress who is supremely watchable and elegant; second place went to the library where we sat for hour-long periods in superb chairs looking out at the prow of the ship and reading or, dammit, nodding off. The public rooms are well described by other reviewers and consequently they matched our expectations. A crazy mixture of humanity comprised the complement of passengers. Before boarding in Cape Town we seemed to be surrounded by lots of old frumpies or over-tanned animal-print-wearers. But once on board everyone sorted themselves out and the frumpies obviously didn't bother dressing for dinner so I expect they would have spent most of their time in the English pub sort of bar or the casino, neither of which appealed to us, and then would probably cram themselves into the ghastly food court for their meals (24-hour hot and cold food, can you believe it) instead of Britannia. Now for the bad bits which I feel compelled to mention, in spite of our enjoyment of the voyage. We didn't leave Cape Town until the morning after scheduled departure because of strong winds apparently. But isn't the QM2 supposed to be the most manoeuvrable ship of 'em all? Maybe the ghost of the sad old Costa Concordia affected this decision. The ship obviously took it easy going up to Durban, arriving a whole day later than planned, and after leaving Durban the commodore revealed his cunning plan of skipping our Mauritius stop altogether so that the ship could trundle at leisure (and economically) across to Fremantle. Curious, but he might have been rather more frank about that decision. We had ten straight days at sea and that isn't good, even on the QM2. People were disappointed, if not furious. And the Queen Mary 2 with her much vaunted "pods" and engine efficiency failed not once but TWICE on the ten days from Durban to Fremantle. The first time was late one morning in the middle of the Indian Ocean. I was still in our room and my other half was playing, er, "golf" (yes, simulated golf but apparently rather fun) when I heard a hideous graunching noise down below and suddenly everything went deathly quiet. Emergency strip lighting came on in the passageway and when I looked out, I saw some alarmed faces peering from inside cabins which were apparently in total darkness (another good reason to have a balcony I figured). The commodore was being interviewed downstairs at the time, presumably about the wonders and efficiency of the QM2(!) and had to scarper up several flights of stairs to the bridge so his voice over the tannoy sounded alarmingly puffed. We were pleased to hear it was physical exertion, not panic, that caused his breathlessness. He assured us there was no shipping anywhere near us -- er, was THAT reassuring? About 15-20 minutes later, after lots of wobbly attempts, rather like granddad pulling on the cord of the old lawnmower to get the motor started, the huge engines kicked into life and we were off. I thought it was to be a one-off occurrence, but at about 1:52am on the night before arrival in Fremantle it happened again. This time for much longer -- it was not till about 2:45am before the constant thrum of engines could be heard after lots of "engine cord-pulling". This time they got away with it because most people were fast asleep, so there was no announcement made and most people were none the wiser on our arrival in Fremantle. I found the second failure rather alarming. The first could perhaps be written off as human error, but a second failure makes you think. I wonder if there have been previous engine failures on the QM2? Finally, we are still trying to do a memory erasure on the smell of sewage on the ship. When we boarded in Cape Town the smell in stairwell D and the D lifts was sickening and I wondered how we could avoid that area during the trip. But it disappeared after day 2 and I noticed it in the stairwell on only one other occasion. However, the smell remained overpowering on our balcony for the first few days and on lots of subsequent occasions. We always opened our balcony door with trepidation and were relieved when we couldn't smell it out there. I mentioned it to a couple of people who had been on other ships and they laughed, saying it was just something that you had to put up with on cruise ships. Oh really? I rather wish the QM2 would conduct tours of their sewage treatment facility as well as their water treatment plant, both of which must be quite fascinating operations. I must say the water on the ship was lovely -- the iced water served at table was fantastic and was nice and "soft" in the shower. It's a peculiar thing, this shipboard life, yet people go back again and again. I think that next time we would stick to a course where we were able to disembark every two or three days. And personally speaking, for my first cruise, I didn't like being away from the e-world for such long periods. The erratic and expensive satellite coverage didn't cut it for me. But....ignoring the few negatives, it was a fascinating and enjoyable holiday at mass-market prices so perhaps we shouldn't complain. Read Less
1 Helpful Vote
Sail Date: February 2011
We had booked the cruise from Cape Town to Adelaide 12 months in advance and I have been that excited to get on board. But months before departure I started reading many negative reviews about Cunard and the Queens in general. That I ... Read More
We had booked the cruise from Cape Town to Adelaide 12 months in advance and I have been that excited to get on board. But months before departure I started reading many negative reviews about Cunard and the Queens in general. That I started to get paranoid and was thinking should I cancel this trip. I even rang Cunard and raised my concerns. Well I am so glad I didn't. This was my wife and I 10th cruise, so we were not beginners. We had the best most relaxing time ever. The food was excellent, spa excellent, great movies , the addition restaurants with surcharges was some of the best meals I have ever tasted. The staff were excellent, we even tipped our restaurant staff on top of the Cunard's automatic tipping. Our standard inside cabin was spotless and excellent steward "Jason" kept it that way all trip. The decor was amazing, I just loved the art deco theme with the history mixed in. The wide passageways and the whole experience was very Grand. The trip on Queen Mary 2 was full of lifetime memories we will never forget. 1/ The minor negative to mention was when the Ship arrived in port and you had day tour guests and people planning to do there own thing the movement in the passages seems to be disjointed and there were never enough staff to guide people in the right direction. 2/On elegant casual nights men should be able to dine Jacket free. 3/When the get into Australian waters they should broadcast Australian Sky TV - not the one from London So I just cant get my head around so much negative feedback - things are always never perfect in life but when you are on holidays, there is no need to stress and whinge the whole time - enjoy life enjoy the fact that you had the funds to board a Cunard liner - Life is to short to whinge about every little detail. I know there are thousands of travelers out there that compare the QM2 to the QE2 that it's not as good but it's not the same liner and now it's not the same operators. Final Comment - Cunard in my mind is very good value for money if you are content to stay in a inside cabin (sorry stateroom). Read Less
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