I’m onboard now and the service has declined dramatically! Lots of new staff with attitudes and 3 star service. Rooms are outdated and in desperate need of a renovation. Stains on carpets and drapes . Bathroom still has a musty curtain and room temperature can not be fixed as they were here twice .
The staff questions everything. Order room service for breakfast no cutlery I call they say “are ...
There were so many problems with this special trip, that its hard to know where to start. Lots of other passengers felt exactly the same way. We have no intention on travelling with Cunard again, unless they do something to make amends.
Firstly the big one - being lied to by Cunard, and then this being spun as a "unique opportunity". The ship was faulty, and had been arranged to go into dry ...
Having sailed many times with Cunard we looked forward to the Christmas / New Year cruise. We were supposed to have priority boarding - didn't happen. We had asked to be seated on a table for 8 for the evening meal. Didn't happen - got a table for 4 and maitre d' not interested. No cocktail parties - because of Covid but 1000+ people dined together at each sitting and similar numbers in the ...
WE chose this cruise , as being frequent cruisers on other lines we had heard of Cunard 5 star reputation?
It was to celebrate our 50th Wedding Anniversary and a 70th Birthday so very special.
We found the ship despite the Christmas decorations tired and cold particularly in the dining and public areas,
The food was good, but limited and repetitive in main dining and the buffet ...
Ideal cruise for a winter break, but we were not informed of the much reduced recreational facilities before we boarded. On board costs are eye-wateringly expensive, but staff were friendly and attentive. However, some staff had self modified face masks, which were open at the bottom. Also, the dining room tables were too close and the Theatre seats had little social distancing. Our only ship ...
Cruise to Canaries for winter sun, spoilt by below average food.
We cruised on Cunard 5 times, two on Queen Elizabeth, One on Queen Mary and Two on Queen Victoria.
The last on Queen Victoria and never again.
We have cruised many times mostly with Oceania and Regent Seven Seas.
Our last two cruises have been with Cunard on Queen Victoria in a Princess grill suite and MSC Bellissima in ...
We have sailed several times on Victoria, always in Princess Grills, and loved it. This time the room was dirty, and very noisy. The ship was under crewed and no one seemed very happy. The room was not cleaned until mid to late afternoon, which is unusual and was very inconvenient.
The ship was very noisy with the infrastructure creaking and groaning 24/7
The food was adequate but not of the ...
we choose this Cruise to celebrate out 50th Wedding Anniversary
Embarkation and disembarkation were very well organised -
The ship never stopped rolling never been on a ship that moved so much
Cabin small /shower very small / but very clean
Used Britannia Restaurant most of the time - Food and service in Evening excellent
but think this was a training cruise - breakfast and Lunch ...
We also left San Francisco 2/5/18 for Sydney on Q2. The Itinerary was great, the Ship clean, and the crew professional. However, with a number of 4-5 day stretches at sea, one would expect some professional entertainment and varied daytime activities. During the day your choice was basically the library, a very small pool, or boring lectures. At night, the entertainment was dull and amateurish. To ...
We chose this cruise having previously travelled with celebrity and expecting the Cunard name to be synonymous with quality.
It seems that the name Cunard was acquired but most of the quality of service and cache associated with the name was lost.
The buffet food was excellent but in all honesty was the only area other than the general style of the ship, that came even close to surpassing ...